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RESTARTING CASH: GIVING CUSTOMERS THE CHOICE OF HOW THEY PAY Winners of Best Team 2021 at the British Security Awards, G4S continue to champion access to cash through their cash services division as well as working with government on improving employment opportunities.
Before the pandemic, it was estimated that close to two million people in the UK relied on cash for almost every payment that they made, and around eight million people would struggle if the option of cash payment was taken away from them. Now, as businesses are reopening to customers again, it is clear that for many people the reliance and preference to use cash
Since the UK first went into lockdown due to the
remains.
coronavirus pandemic in March 2020, with most commercial businesses forced to close their doors to
“The demand for our services in the cash cycle has gone up by
customers, the option to make payments in cash was
over 70% in the last few months, and continues to rise” said
largely taken away from customers for a lot of
John Apthorpe, Commercial Director G4S Cash Solutions.
transactions. Unable to attend premises in person, the
“This is happening for one reason - and one reason only; the
only options available to customers were card and digital
public are out and about again, they are making payments, and
payment methods, resulting in a significant drop in cash
now that they have the option again, a lot of people are
use across the UK.
choosing to make those payments with cash.”
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Spectrum
| Summer 2021
