BSIA Connect Issue 4 October 2024

CONNECT BSIA THE MAGAZINE FOR OUR MEMBERS BY OUR MEMBERS

ISSUE 4 | AUTUMN 2024

...CETERIS PARIBUS?

The security industry. A woman’s perspective.

TRANSFORMING THE SERVICE

GRADUATE THINKING

CHAMPIONING FROM THE BEGINNING

How Securitas UK are reaching for the STARS | p.5

From control room to MD in a decade | p.7

How an apprentice became a multi award winner | p.23

BSIACONNECT THE MAGAZINE FOR OUR MEMBERS BY OUR MEMBERS

BSIA Connect | Issue 4| Autumn 2024 Produced in-house by the British Security Industry Association.

Contents 4 | Chief Executive’s Foreword: how women change the landscape 5 | Transforming the industry - Securitas UK 7 | Graduate thinking - ARC Monitoring 9 | Championing from the beginning - FGH Security 11 | Catalysts for change - Fenix Monitoring 15 | More than just a job - G4S Secure Solutions 17 | Pleased to Meet You - Welcome New Members 21 | BSIA News Round-up 25 | Back Page Interview: Sarah Hayes 30 | boomerang carnets: ATA in action

Editor: Andrew Cooper Assistant Editor: Chelsea Peplow Design: BSIA Communications Contributors: Kelly Knowles, Fenix Monitoring | Sarah Hayes, Securitas UK | Sian Doherty, ARC Monitoring | Jacey Bloomberg, Securitas UK | Laura Njoku, G4S | Amy Stanley, FGH Security Thank you: Ben Mockford, BSIA | Lorna Chick, FGH Security

British Security Industry Association Anbrian House, 1 The Tything, Worcester, WR1 1HD

SAVE THE DATE

CHIEF EXECUTIVE’S FORWARD The BSIA is an active supporter of women in security and is playing an role in ensuring that we continue to encourage more talented females into the industry. Our security officer services awareness campaign, ‘People, Property, Places: Professionally Protected’, which includes a national recruitment campaign, ‘Security: a career of choice’ has at its heart a clear message that security is for everyone – and anyone – and while we can see a clear improvement in recruitment and promotion of women in our industry, there is still much to do.

Year on year, the gender balance in the industry is improving but not at the pace that is really required, as today the estimate is that only T 12% of the frontline security officer personnel is female, though this figure is up from 2016 when it was only 9%. This clearly has to change and it is essential that as a collective we continue to balance these numbers out.

By employing more women into the industry, we are bringing in a breadth of different skills and dynamics and companies are seeing the advantages that a diverse team can bring to both its clients and the wider industry. It can also improve the culture of the workplace environment offering broader thinking and viewpoints, and also potentially financial performance. Recent research, carried out by Deloitte concluded that a diverse workforce improves innovation by 20%.

Over time the perception of the industry as an attractive role for women is changing; the 2019 Perpetuity Research report ‘Women in Security’ highlighted that those who work in the sector indicated their perception was more positive now than when they started. The most common reason given was that they now have a greater understanding of the realities of the sector, finding the work to be more interesting and varied than their original perception of what security work involved, feeling that they had benefited from lots of different opportunities to learn more about security.

The landscape of the industry is always changing for the good and it’s safe to say that it is unrecognizable from how it was when I joined the industry. Thank you to all our contributors to this edition of BSIA Connect for their invaluable contributions and achievements as some of the many female trailblazers throughout the sector.

Mike Reddington Chief Executive British Security Industry Association

THANK YOU TO OUR EDITORIAL CONTRIBUTORS

Jacey Bloomberg Director of STARS Securitas UK

Sian Doherty Managing Director ARC Monitoring

Amy Stanley Head of Events FGH Security

BSIACONNECT spectrum Autu

Laura Njoku UK & Ireland Account Manager G4S Security Solutions

Kelly Knowles Sarah Hayes THE MAGAZINE FOR OUR MEMBERS BY OUR MEMBERS Commercial Director HR Director Fenix Monitoring Securitas UK

BSIA Connect | Summer 2024 | 4

TRANSFORMING THE SERVICE

As Director of STARS and Front of House Services at Securitas UK, Jacey Bloomberg is passionate about making an impact on customer service, and when it comes to service standards, is on a mission to transform the industry.

It wasn’t just about joining the industry - it

position, giving clients a better service

was about transforming it.

and our people a more engaging role. It also creates opportunities for more

I started as a Client Liaison Manager at

women to enter the security industry,

another security company, focused on

which

understanding what clients wanted. Over

sustainability. STARS isn’t just about

time,

moved

for

its

long-term

consultancy,

filling a gap; it’s about setting a new industry standard, both in the UK and

past decade, I’ve been with Securitas UK,

globally.

major

into

crucial

operations, and directorial roles. For the leading

I

is

projects,

which

has

transformed how we deliver front-of-

We started with just four employees in

house services.

London eight years ago. Now, STARS has

STARS has almost 1,000 employees across 27 countries! In the UK, 64% of our STARS employees are female.

Globally, we’re seeing a real shift too, with a 42% female workforce.

The program is helping change perceptions and opening doors for female leadership in security.

I

the

nearly 20 years. After a successful career

Assistance

and

in retail, I wanted to make a bigger impact,

(STARS)

employees

across

27

countries! In the UK, 64% of our STARS employees are female. Globally, we’re seeing a real shift too, with a 42% female workforce. The program is helping change perceptions and opening doors for female leadership in security, showing that women have a strong place..

reports that just over 12% of frontline

Security

Trained

security personnel are female, possibly

Reception

Services

reflected in the traditional hurdles of long

program at Securitas UK

shifts, pay, and family commitments, we

specifically in customer service and

because I saw a gap in the market - where

are playing a pivotal role in changing that

people development. Security had a real

front-of-house security and traditional

at Securitas UK, especially with STARS.

gap in service standards, and I knew I

receptionist roles overlapped. STARS

We offer shorter shifts, job shares, and

could bring my skills to make a difference.

combines these roles into a highly skilled

roles that work around family life.

5 | BSIA Connect | Autumn 2024

launched

1,000

Although the Security Industry Authority

REACH FOR THE STARS I’ve been in the security industry for

almost

MemberTHE launches TRANSFORMING SERVICE The language we use in job ads also matters; we focus on transferable skills.

For example, if you’ve worked in retail, you’ve already got security experience opening and closing stores, cash handling, stock checks - it’s all part of it.

CHANGING PERCEPTIONS But how do we ensure more women progress to senior leadership in security?

We need male allies, and we need to focus on the value women bring with their diverse skills and perspectives. It’s not just about matching women to existing roles; it’s about creating roles that

TRANSFORMING THE SERVICE: A STARS CASE STUDY

leverage their unique talents. More visibility for female leaders already in security is key too, to inspire the next generation.

100 Avebury Boulevard is fully fitted-out with essential work and lifestyle

The language we use in job ads also matters; we focus on transferable skills. For example, if you’ve worked in retail, you’ve already got security experience.

One of the challenges for Securitas UK and the industry as a whole - is changing the perception the general public has of the security industry.

We need to do

more to educate the public on how multifaceted and essential security roles are. Security is about so much more than what people typically think - especially with programs like STARS, which combine high-level

A seven-storey building with three large roof terraces and an impressive atrium,

customer

service

with

professional security.

amenities. The flexible space provides a mixture of private offices and co-working desks, meeting rooms and breakout areas, all enhanced by a stylish interior finish.

The building opened in 2020 and initially on-site security services were delivered by the provider who had been in place during the construction. However, the security requirements of a construction site are very different to those of an occupied commercial property. Dexter Brown, the local Managing Agent for the building, invited Securitas to propose a more appropriate and long-term solution for on-site security and front of house (FoH) services.

The twin objectives were to provide meet and greet services for tenants and visitors, and ensure the building’s people and assets were kept safe. Key requirements were professionalism, resilience and reliability. We recommended use of our STARS to provide a professional, impeccably presented point of contact for tenants, visitors and contractors during office hours.

Our STARS combine FoH and administrative skills with security, providing added resilience on-site in the event of an incident. Their enhanced security awareness training includes First Aid, ACT (Action Counters Terrorism) and also a bespoke

It’s critical we encourage more women

induction to the client site itself. A Securitas security officer is also present, 24/7

into the industry early at school or college

(the building offers 24- hour access), trained by us on-site to ensure a detailed

level; we can’t wait for women to come to

knowledge of the building and familiarity with its occupants. Relief personnel have

us - we need to go to them. We need to

been trained to the same level for both on-site guarding and STARS, to ensure

educate and inspire young women about

continuity and resilience.

the opportunities in security, including programs like STARS, and show them how

With this solution, Securitas has elevated the quality and reliability of both security

fulfilling a career in this industry can be. If

and reception services at this prestigious property. We have also enabled Dexter

you’re thinking of joining the security

Brown to consolidate their two requirements – FoH and security – into a single

industry, my advice is to go for it! Believe

contract, with the local Securitas branch manager providing a dedicated point of

in yourself and find a mentor or champion

contact.

to help guide you. The opportunities are endless if you’re willing to take the leap.

Find out more about STARS on the Securitas UK website.

BSIA Connect | Autumn 2024 | 6

GRADUATE THINKING

After graduating in 2009 in childhood studies, Sian Doherty of ARC Monitoring applied for the role of CCTV Operator and Administrator as an alternative to continuing in education.

Without knowing anything about the job or having ever seen a control room, she persevered and is now Managing Director.

The morning of my first shift, when I was due in at 8am, I was still in bed! When I finally got there, I was seriously late, hungover and dishevelled. I thought, they are going to fire me...but I am still here. I think now it’s shaped how we work with employees; we don’t write anyone off because of one silly mistake.

THE JOURNEY

Over the years I moved off of the four on four off schedule to provide consistency during the week. I really enjoyed working with installers to add new systems and did an IT course to strengthen my knowledge there. I then turned my attention to processes and people within the control room, becoming the customer experience manager along the way.

After studying for three years at the University of Bristol, I decided I would go into teaching, but wanted to make sure I had lived a life outside of education before dedicating my life to it. I also wanted to stay living in Bristol and also liked the idea of working four days on and four days off, meaning I could still live a student lifestyle on my days off with my friends, who were doing a 4th year at university.

I was 21 when I started, and I didn’t have the best first day after initial training. It was my graduation the day before and I decided it would be a great idea to celebrate with my friends into the early hours.

7 | BSIA Connect | Autumn 2024

I sound like a control freak, but I set out to know as much as I could about everything we did. But, you can’t know everything, it’s taken me a while but having a team of experts around you is the key to success.

THE COMPANY ARC Monitoring is an NSI Gold Cat II Alarm Receiving Centre monitoring CCTV and Alarms across the UK from our dedicated control room. Monitoring CCTV sounds easy, but there is a lot of nuance which is hard to get right.

Our operators need to make quick decisions on sometimes quite small clips of video. We always had a reporting system which allowed the operators to report what they saw in their own words but that did lead to consistency issues.

IN 2020, we decided that a global pandemic

wasn’t

a

big

enough

a

challenge, so we started work on our own, bespoke, reporting portal. We had long since been unhappy with the generic reporting offered in industry software and wanted to showcase the dedicated efforts of our control room team.

As we stand in 2024, this reporting portal offers over 20 guided incident types for operators to follow and enter their notes, in their own words but with a uniform structure.

T A e s i c o i m

Member launches GRADUATE THINKING We are strict where we need to be. A site that is classified as closed, i.e. a clear boarder and no human activity should occur during the monitored period, has zero tolerance from us. That means even if it looks like a delivery driver or it looks like a member of staff, we will escalate to a key holder.

It’s not our intention to frustrate our key holders but we are not there on site and cannot make that decision with absolute certainty. We have seen those assumptions go wrong in the past.

Customers have said, at first we found the approach annoying but when it led to criminals being caught, who was masquerading as a member of staff, they praised our approach and wouldn’t be without it .

ALL THINGS BEING EQUAL? There are lots of great advocates in the industry, but we need them to keep speaking up and pointing out the successes of women. We also need to make sure those at the top, on boards, in the big businesses can see the benefit to their organisations of a diverse board. Which in turn, should let women see that it is possible to succeed.

I think it’s hard to be what you can’t see, so one of the barriers is women’s own belief about what is possible: we suffer more with self-doubt and imposter syndrome. I don’t think there are large groups of men, who despise women so much that they are

PERCEPTION, THREATS AND OPPORTUNITIES

actively trying to limit their progress - I think that the way

The general public think that we are watching cameras 24/7; they don’t understand that it’s private sites, and only detection alarms. The general public don’t know what a professional installation of a camera or alarm system is and therefore don’t understand how the police can be contacted. I think there is a big education piece to promote this and highlight where a selfmonitored/ off the self solution won’t give the desired response.

progress. For example it’s rare to find a part time leader.

businesses are shaped doesn’t always allow for women to

The Security Industry Authority did some research a couple of years ago about public perception of ‘private security’ which outlined that people do not value private security. However our industry is propping up and supporting the police. I think we have to work on public perception constantly, to try and push out those good news stories from professional installers and professional monitoring and professional officers attending. We need to shift people’s mind-set away from the officer sleeping on the job or being vicious on the doors of a club.

We need [advocates] to keep speaking up and pointing out the successes of women. We also need to make sure those at the top, on boards, in the big businesses can see the benefit to their organisations of a diverse board. Which in turn, should let women see that it is possible to succeed.

But there are so many opportunities in this industry, far more than it looks like from the outside. My journey started from the bottom, frontline, so I would suggest to anyone, to spend some time with those on the frontline, to really understand the service The adoption of AI within monitoring is very innovative currently and is refining the way we work. It’s exciting but I can’t help but think, if this technology becomes more readily available, would it serve to improve self-monitored solutions? If the reliability of these solutions is improved, my fear is the police may then respond to these solutions. We have to keep communication with the police open and we have to push regulation of the industry.

we provide. Find your voice, don’t be afraid to speak up and share your thoughts and ideas: but don’t be late on your first day!

For more information on ARC Monitoring, please visit their website.

BSIA Connect | Autumn 2024 | 8

CHAMPIONING FROM THE BEGINNING

Amy Stanley, Head of Events & Festivals, FGH Security, joined the industry as a 17 year old apprentice taking her SIA Door Supervision course a year later.

Eleven years on, Amy is a highly respected multiple award winning security professional.

In 2014 I was awarded Most Dedicated Apprentice

from

Lancaster

THE FGH STORY

and

Morecambe College, where I achieved

When FGH Security was founded, Peter’s

qualifications in L2 and L3 Business

ambition to create a better and more

Administration.

customer focused security industry. Over

Crowd

I then gained my L5

Science

before

20 years later, we remain true to our

Operations

purpose of doing things better and

Manager at age 21. I’d found my expertise

keeping people safe. We have amassed a

was in festival, event deployment and

highly experienced, innovative team of

crowd management.

educators and subject matter experts to

progressing

to

Certificate Assistant

deliver unparalleled security solutions.

In 2020 I was awarded Outstanding I really wanted to get involved with festivals but had to wait until I was 18. I was interested in learning more about the

Young Security Professional of the Year at

We pride ourselves on having the best

the OSPAs.

I then undertook crowd

trained team, friendliest people and a

management

responsibilities

the

scientific approach. We provide security

Parades

services encompassing Events, Guarding,

deliveries and was promoted to Head of

Door Supervision, Stewarding, and Street

Events & Festivals in 2022.

Patrols.

This year I have started working towards

We are the only security company to

the front-line, but as soon as I turned 18, I

an MBA from Lancaster University and

ever feature on The Sunday Times Top

sat the SIA Door Supervision course and

have been awarded Women in Security’s

100 Employers list and were recognised

got my licence. From that point on I

Security Manager of the Year, and

again in 2023 and 2024 as one of the

worked at as many events and festivals as

Outstanding Security Manager of the

'Best Large Places to Work' in the UK.

possible, with an open mind to gain

Year at the OSPAs.

We were also recognised as one of the

music industry and loved the outdoors, so festivals felt like a good mix of both.

My first role was an Apprentice working in the office as I was too young to work on

Liverpool

Giants

and

LFC

at

experience wherever I could. I shadowed

‘Glassdoor Top 50 Employers 2024’,

key managers to give me a strong

I’ve also qualified for a Global OSPA in

understanding of the overall business.

2025 as a winner in the 2024 UK OSPAs.

9 | BSIA Connect | Autumn 2024

based on reviews submitted to that site.

CHAMPIONINGMember FROM THElaunches BEGINNING RECOGNISING THE CONTRIBUTION OF WOMEN I'm always proud to see our female team members working on the front-line, it's so important to have a balanced team, and supporting the women in our industry is high priority. Having women in security gives reassurance to the community, especially female customers. Women can often have a calming effect and can use this to their advantage when resolving conflict.

Women are incredible, and we need to continue to change stereotypes in this industry to allow more amazing women to showcase their skills and progress into the roles that match these. The overall perception of the industry can be a barrier.

Many people associate the security industry with men, but when only 12% of licence holders are women it’s easy to see why.

PERCEPTONS, THREATS AND OPPORTUNITIES We need to do more to raise perceptions of what our industry does: to better help people understand what we do and to challenge stereotypes. I think we as an industry need to campaign how our industry has positively impacted people everywhere.

There are many things that still generally give our industry a bad name; WhatsApp groups, cash in hand jobs and lack of regulation more generally. There are budgetary pressures on buyers of security that continues to enable these people. We need to make sure we audit our own supply chains effectively and engage with leading trade organisations like the BSIA and the UKCMA to promote good practice.

There are positives coming down the line; Martyn’s Law coming in is going to potentially expand our remit and the level of professionalism required for security roles and there may be business licencing ahead or some kind of increased oversight by the regulator at an organisational level. We need to also be prepared for a greater integration of human and technological based security systems. Through our brand promises of ‘A Scientific Approach’, I think FGH is already well set up for these changes. We will always embrace new ideas and ways of working to improve our customers’ experiences.

This is an industry where there are huge opportunities for individuals with growth mindsets who are keen to learn more and develop their skills. You get out as much as you put in it.

BSIA Connect | Autumn 2024 | 10

CATALYSTS FOR CHANGE ALARM SIGNALLING: A BRIEF HISTORY

and managed networks for secure

The roots of alarm signalling stretch

The 1990s saw the launch of BT’s dual-

back

when

path Redcare GSM, which used both the

telegraph systems first enabled remote

PSTN and the emerging GSM network,

alerts for emergency services. By the

while CSL DualCom’s 1997 entry into

20th century, security alarm systems

the

relied on hardwired connections to

approach even further. Yet, despite

central

via

these significant advancements, change

telephone lines. Over the decades, the

largely occurred over a long period of

advancements in technology, evolving

industry evolved, moving from analogue

time and at a comparatively slow pace…

threats, infrastructure overhauls, and the

systems to digital networks, all while

departure of legacy players are reshaping

staying steadfast in its mission: reliable,

the landscape at an unprecedented pace.

timely alerts to keep people and assets

This market, known for its cautious but

safe.

steady approach, is now experiencing a

We need to switch the mindset of those feeling overwhelmed and recognise that this actually presents a huge opportunity for us.

With digital transformation, significant

A significant leap arrived in the 1980s

quickly will flourish, while those who

with the adoption of dual-tone multi-

don’t respond risk being left behind.

frequency (DTMF) technology, which

Think Kodak or Nokia, both market

enabled faster and more reliable alarm

leaders in their respective fields, who

Let’s explore the market’s journey so far,

signals. British Telecom (BT) then

after failing to respond to evolving

current waves of transformation, and the

launched

marketplaces suffered crippling falls

key innovations shaping the road ahead.

switched telephone networks (PSTN)

For those operating within the alarm signalling sector, embracing change isn’t merely something to consider - it’s critical. Adapting to the new landscape can allow companies to offer more resilient and dynamic solutions, meet escalating client demands, and ensure a secure future for all.

KELLY KNOWLES, FENIX MONITORING

The UK alarm signalling market is in the midst of a transformative era. Rapid

sea

change

so

swift

it

can

feel

disorienting, with many in the field scrambling to keep up. But we need to switch the mind-set of those feeling overwhelmed and recognise that this actually presents huge opportunity for us all to innovate, expand, and redefine security for a modern world.

11 | BSIA Connect | Autumn 2024

to

the

19th

monitoring

century,

stations

signalling to alarm receiving centres.

market

pushed

the

dual-path

CHANGE AS AN OPPORTUNITY In contrast, today’s alarm signalling industry is facing an accelerated shift.

Redcare,

utilising

public

shifts in communication infrastructure, and new market entrants, the sector is becoming unrecognisable compared to 10 years ago. Those who can adapt

from grace.

Member FOR launches CATALYSTS CHANGe EVOLVING SIGNALLING PROVIDERS AND OFFERINGS

TECHNOLOGICAL ADVANCES DRIVING MARKET GROWTH

Webway and Emizon (now part of CSL

Today’s alarm signalling technology is infused with Internet of Things (IoT) capabilities,

Group)

dual-path

artificial intelligence (AI), and soon, the power of 5G. These innovations are not just

systems predominantly in the IP space

upgrades—they are revolutionary, allowing the industry to reach new levels of

and Ajax followed bringing flexible, cloud-

effectiveness and sophistication.

introduced

robust

based options, the market is seeing a swift transition from traditional analogue to

IoT Integration: IoT enables an ecosystem where alarm systems communicate

high-speed digital systems. Established

seamlessly with a range of smart devices. Imagine a system that not only detects a

panel manufacturers also stepped up

security breach but also activates lighting, adjusts surveillance angles, and controls

enhancing their offerings with remote

access points to secure a property in real time – its already here!

programming, cloud management, and mobile integration, allowing for greater

Artificial Intelligence: AI is reshaping alarm management by analysing data in real

adaptability and control.

time, distinguishing genuine threats from false alarms. This technology dramatically reduces unnecessary labour, allows for faster, more accurate

Meanwhile, Redcare’s unexpected exit

responses to actual incidents, a win for providers and consumers alike.

from the market has sent ripples through the industry, opening the door for other

5G Connectivity: With its low latency and high-speed data transfer, 5G

providers to meet the demand left by this

connectivity will redefine the way alarm systems operate. By enabling instant

long-time leader. As digital infrastructure

transmission of high-quality video and data, 5G allows for real-time monitoring

takes centre stage, both new entrants and

and remote management like never before.

established brands are poised to reshape the landscape.

TRANSITIONING TO DIGITAL INFRASTRUCTURE

The shift to a fully digital network enables cutting-edge capabilities that will define the next generation of alarm signalling technology.

One of the most pressing changes in the industry is the UK’s impending transition from copper-based PSTN lines to a fully digital

communication

network.

Scheduled for completion by 2027, this shift is a game-changer. While it may feel daunting

for

those

accustomed

to

analogue systems, digital networks open up

possibilities

that

analogue

infrastructure simply can’t support.

Voice over Internet Protocol (VoIP), fibreoptic networks, and 5Gconnectivity allow for alarm systems to transmit signals faster, with greater security and fewer

These technological advancements cater to a rising demand for smart, integrated

limitations. For businesses in alarm

security solutions. Consumers now expect to monitor and control their alarm systems

signalling, this digital shift isn’t just a

from anywhere, with real-time updates and the ability to analyse potential threats at

necessity—it’s an opportunity to offer

the touch of a button. As a result, every player in the value chain - from installers to

upgraded, future-proof solutions that are

integrators and monitoring providers - is under pressure to offer more comprehensive,

faster, smarter, and more secure than

user-friendly, and cost-effective solutions. The standard is higher, but so are the

ever before.

rewards. continued overleaf...

BSIA Connect | Autumn 2024 | 12

CATALYSTS FOR CHANGE

Member launches

ADAPTING TO NEW THREATS: MEETING MODERN SECURITY NEEDS

THE FUTURE IS BRIGHT

As the security landscape shifts, so too do the threats businesses and individuals

The rapid changes underway in the UK

face. While physical security threats remain, new challenges such as cyber-attacks,

alarm signalling market are more than

data breaches, and environmental risks demand more sophisticated responses.

just

a

challenge—they’re

an

unprecedented opportunity to redefine The modern consumer is no longer satisfied with an alarm system that simply alerts

security. Digital infrastructure, smart

to intrusions; they seek holistic protection that incorporates cybersecurity,

technologies, and a shifting threat

environmental monitoring, and smart risk management. By embracing these

landscape have created the perfect

challenges, the alarm signalling industry can expand its offerings to cover a broader

conditions for growth and innovation.

spectrum of threats. It’s an opportunity to build all-encompassing security solutions

By embracing these transformations,

that offer consumers greater peace of mind and increased value.

collectively we can offer enhanced security solutions, stay ahead of new risks,

and

deliver

on

the

rising

EMBRACING THE FUTURE: FIVE KEY FOCUS AREAS

expectations of consumers.

The UK alarm signalling market is at a pivotal juncture, and the choices made now

Security professionals have a choice:

will shape its future for decades. To thrive, industry players need to focus on five key areas:

resist change or seize this moment to lead. Those who choose the latter will help shape a more secure, innovative,

Embracing innovation: Cutting-edge technology is the heartbeat of the alarm

and dynamic future for the industry.

signalling industry’s future. Adopting AI, IoT, and 5G will empower companies

Embracing change is not just about

to provide faster, smarter, and more secure solutions. To stay competitive,

adaptation—it’s about setting the pace

companies must foster a culture of innovation, invest in R&D, and pursue

and leading the charge towards a more

partnerships with technology providers who can enhance their capabilities.

resilient, technology-driven, and userfocused security landscape.

Fostering competition: As the market grows and consolidates, healthy competition is essential. Competition fuels innovation and ensures diverse product offerings that cater to a range of consumer needs. A competitive market keeps prices fair and drives all players to improve service, which ultimately benefits the consumer.

Maintaining accessibility through stable pricing: Digital transformation demands investment, but affordability is crucial for widespread adoption. By driving efficiency and leveraging economies of scale, companies can offer advanced solutions without alienating cost-conscious customers. Stable pricing supports both customer satisfaction and sustainable industry growth.

The modern consumer is no longer satisfied with an alarm system that simply alerts to intrusions; they seek holistic protection that incorporates cybersecurity, environmental monitoring, and smart risk management. By embracing these challenges, the alarm signalling industry can expand its offerings to cover a broader spectrum of threats.

Securing long-term reliability: Security systems are built on trust—customers expect them to work flawlessly when it matters most. As digital solutions

This is the time to reimagine what

become more complex, ensuring their reliability becomes essential. Companies

security can be. With a mind-set geared

that focus on delivering consistent, reliable service will build strong customer

toward continuous improvement and

loyalty and a lasting reputation.

collaboration, industry leaders have the chance to become true catalysts for

Championing best practice and collaboration: Industry-wide standards are key

change. For an industry built on

to driving the sector forward. By sharing knowledge, educating clients & peers,

protection, there’s no more important

and adopting best practices, companies can help raise the bar for quality and

mission

reliability across the market. Collaboration creates a collective industry

harnessing new tech, and building a

strength that allows all players to face emerging challenges together.

safer world for everyone.

13 | BSIA Connect | Autumn 2024

than

moving

forward,

MORE THAN JUST A JOB

As a UK & Ireland Account Manager for members G4S, Laura Njoku discusses how security as a career went from being a source of income to one of passion, continuous learning and growth.

to different roles within the industry.

In my last role as an Account Manager

Thanks to my proactive approach and

(UK&I) I focused on ensuring seamless

dedication to excellent service delivery,

communication between the customer,

I quickly advanced to a Supervisor role.

internal teams, and security operations.

When COVID-19 hit, events came to a

aligning customer needs with tailored,

I've been in the security industry since

halt, and work opportunities dried up.

forward-thinking security solutions. We

December 2016, initially joining after

But this led to an important turning

don’t

completing my university placement, at a

point when I was offered a Security

actively look for ways to enhance

time when I was exploring my next steps.

Manager position with G4S, which

service delivery by identifying gaps and

I started with a position as a Steward in

began my association with the company.

proposing

event security, which introduced me to

From there, I transitioned to Operations

solutions.

the dynamic and essential nature of the

Support Manager, where I gained

security field. What began as a way to

deeper

gain work and income, quickly became a passion, as I realised how much impact professional security has in safeguarding people and assets, which strongly aligned with me. From that point, my journey in the industry has been one of continuous learning and growth.

What set us apart is our commitment to

insight

into

operations

management and found a real sense of fulfilment.

After a year, though, I started to feel the need

for

more

growth

and

new

challenges. After discussions with my mentor and senior work colleagues, I

innovative

I realised how much impact professional security has in safeguarding people and assets, which strongly aligned with me. From that point, my journey has been one of continuous learning and growth. the contract’s performance to ensure it's

long days, hours of standing, and

Initially, I was hesitant due to imposter

evolving with the customer’s changing

unpredictable

conditions.

syndrome, but I ultimately took the leap

requirements,

However, as I built my network and

- and it turned out to be a pivotal move

improvements that drive long-term

connected with professionals from other

which

value and strengthen overall security

organisations, I gained valuable exposure

credibility within the industry.

15 | BSIA Connect | Autumn 2024

accelerated

Account

practical,

we

position covering the UK and Ireland.

weather

an

expectations;

For example, we consistently evaluate

professional were challenging, due to

offered

meet

Manager

My first few years as a security

was

just

my

career

and

outcomes.

offering

proactive

Member launches MORE THAN JUST A JOB RECOGNISING THE ROLE WOMEN PLAY IN OUR INDUSTRY We are seeing an increase in more female leaders in the industry, but we need to do more

as

a

sector

to

ensure

that

opportunities for more women to be recognised and promoted into roles that match their skillset. Exposure, first and foremost is crucial in driving change.

Industry events are a powerful way to showcase the journeys and first-hand experiences of women in security, while also providing networking opportunities that can open doors to new roles.

Outreach could be executed within different establishments from schools, to business conferences for greater reach.

It’s also important to rethink how we approach recruitment and promotion. In my opinion, tailoring marketing materials and having internal conversations with resourcing teams to highlight the value of soft skills in job descriptions can attract

Additionally,

there’s

persistent

The rise of unlicensed and untrained

stereotype that security is a male-

personnel poses a significant threat to

dominated

in

the industry. These individuals not only

leadership roles. When women don’t see

undermine the credibility, but also

themselves

compromises

field,

a

particularly

represented

in

these

the

safety

and

positions, it can create the perception

effectiveness of security operations,

that

I

which increases the risk to people,

experienced these doubts early in my

property and places exponentially. The

career, but by staying curious, open to

industry

new opportunities, and consistently

regulations and enforce them rigorously,

advocating for myself, I was able to

ensuring that only qualified personnel

challenge these misconceptions and

are hired.

the

path

isn’t

for

them.

must

strengthen

licensing

climb the ladder.

It’s crucial for companies to actively highlight the successes of women in security, encouraging them to own and share their stories. This visibility can inspire others and show that security is where women can thrive and lead.

PERCEPTIONS, OPPORTUNITIES

THREATS

I’m a huge advocate for upskilling; companies should invest in continuous training

to

keep

their

workforce

equipped for the challenges of AI, ensuring that technology supports not displaces human judgment and decisionmaking. Staying ahead of the curve, the industry can continue providing reliable, cutting-edge security solutions.

AND ADVICE FOR THE NEXT GENERATION

more diverse candidates. Encouraging

There’s

public

Work hard, cultivate a mindset of

internal referrals is another effective way

understanding about what professional

continuous learning and adaptability,

to close the gender gap.

security companies like G4S truly offer.

and network. The industry is incredibly

often

a

lack

of

Security is typically associated with

diverse, encompassing everything from

Also, mentorship programs can play a

physical guarding, but the reality is far

physical protection to risk analysis, so all

critical

experienced

more complex. G4S plays a critical role

aspiring officers should be open to

professionals, both male and female guide

in risk management, crisis response and

acquiring

women through career development,

safeguarding assets but the public often

certifications and qualifications are

ensuring they have access to networks

overlooks the breadth of these services

important,

so

is

building

and growth opportunities - something

and the strategic value they provide to

communication

and

problem-solving

which was a critical element in my

organisations.

skills, as they are key to thriving.

The industry needs to be more proactive

Networking is essential; reach out to

in its communication, particularly with

other professionals on LinkedIn, at

One significant barrier is the lack of

regard to highlighting the expertise and

industry events, and join associations to

flexible

that

professionalism required to operate at a

build

accommodate different life stages, such

high level. This could include public-

Finally, approach every challenge with

as

caregiving

facing campaigns or engaging with

resilience. Security professionals face

penalising

educational institutions to offer insights

tough situations daily, and those who

career progression. Many companies in

into career paths. As we advance in the

rise in the ranks are those who show

the security sector have yet to fully

digital age, partnering with the media to

persistence,

embrace these practices, which can be

showcase

and

commitment to excellence. With the

discouraging for women looking to build

innovations via social media is also a

right mindset and support, anyone can

long-term careers.

powerful tool to shape perceptions.

build a successful career in this industry.

role,

where

new

skills.

Whilst strong

journey.

BARRIERS working

parental

conditions

leave

responsibilities,

and

without

success

stories

you

professional

integrity,

community.

and

a

BSIA Connect | Autumn 2024 | 16

PLEASED TO MEET YOU Meet the latest member to join the BSIA and to become part of the Association family.

COMPILED BY BEN MOCKFORD

Meet Johan Gerber, Sales Manager at Identec Limited. They recently joined us as Principal members.

All our products are approved by the necessary industry standards. We sell our own products and we don’t install any products ourselves.

WHAT ARE YOU MOST EXCITED ABOUT IN TERMS OF THE FUTURE?

WHERE DID YOU HEAR ABOUT THE BSIA AND WHY DID YOU JOIN?

Right now, our company is working on a new product that hopefully will be a game changer for us and for the rest of the industry. Expected to release in Q1-Q2 in 2025!

I’ve known about the BSIA for many years and decided to join to increase our awareness to like minded companies, especially in the Access Control Industry.

WHAT BENEFITS OF THE MEMBERSHIP ARE YOU LOOKING FORWARD TO TAKING ADVANTAGE OF? We are excited to network with existing members to see if we can find a way to promote our products.

WHAT CAN WE DO AS AN INDUSTRY TO ENCOURAGE MORE WOMEN INTO THE INDUSTRY?

WHAT DOES YOUR COMPANY DO? We manufacture Active RFID (Radiofrequency identification) products.

17 | BSIA Connect | Autumn 2024

Our security industry is very male dominated but we are seeing many women joining our industry. Even at engineering level. I am noticing more woman in director or senior management roles. The more we see this happen the more we will see other women joining our industry. I think this is something that will happen naturally in the years to come.

WHAT WOULD YOU SAY TO A START-UP COMPANY COMING INTO THE INDUSTRY? It is not an easy industry at times. I think any new start up should have at least 10 customers to call on immediately, customers they 100% believe will follow them and buy from them.

They also need a good start up fund in place as they will find they might need to join (at a cost) a few associations that they need to be part of. Be hungry and don’t employ anyone until you are at a point where you cannot handle the workload anymore. If you are a new installer, use sub-contractors to start off with rather than your own staff.

Learn, learn, learn everyday and learn from others. Making mistakes is also a learning experience!

PLEASED TO MEET YOU WHAT BENEFITS ARE YOU LOOKING FORWARD TO TAKING ADVANTAGE OF?

Meet Clinton Button, Managing Director and co-founder of Check your security.

They recently

joined us as Principal

members.

We are looking forward to networking at events across the year, as they are excellent opportunities to network with members and keep up to date with industry news and information.

WHAT ARE YOU MOST EXCITED ABOUT IN TERMS OF THE FUTURE?

WHAT DOES YOUR COMPANY DO? We offer our clients the complete security package, including consultancy, project management, installation, and commissioning, with ongoing support. Our in-house team operates nationwide, ensuring seamless service delivery across the country and beyond.

With nearly 20 years of passion for technology driving us, we specialise in guiding our clients on their transformation journeys. Whether it's preparing their security systems for AI integration or transitioning a large, active site from an analog to a cloudbased digital solution, we deliver with precision and care. Our mission is to empower our clients by implementing proactive security solutions that enhance safety, increase operational efficiency, and protect reputations.

WHERE DID YOU HEAR ABOUT THE BSIA AND WHY DID YOU JOIN? We were introduced to the BSIA by a trusted contact and immediately saw the value in joining. As our company is growing, we are committed to staying ahead of industry trends and understanding the future direction of the security sector. The BSIA’s work with European standards and regulatory bodies is particularly important to us, as it offers crucial insights into evolving regulations and best practices. We believe that being part of the BSIA will provide us with valuable knowledge, connections, and opportunities that will support our company’s continued growth and success.

What excites us most about the future is the transformative impact of AI on the industry. Our passion for technology is what inspired us to establish the company, and we've been leveraging AI with our clients for several years.

The rapid advancements we've seen in AI have already made a substantial difference in improving operational efficiencies and reducing total cost of ownership.

We’re eager to continue exploring how AI will evolve, and how it can unlock even greater potential for innovation, efficiency, and growth in the security sector.

WHAT WOULD YOU SAY TO A START-UP COMPANY COMING INTO THE INDUSTRY? The security industry is built on trust, innovation, and adaptability. As a new player, if you can combine cutting-edge technology with exceptional service, reliability, and a customer-first approach, you’ll be well-positioned to stand out in this competitive space.

Innovate, stay agile, and build strong customer relationships for long-term success.

BSIA Connect | Autumn 2024 | 18

PLEASED TO MEET YOU Meet Dave Stokes, Divisional Director from Hall & Kay Security. They recently joined us as Principal members.

WHAT DOES YOUR COMPANY DO? Hall & Kay specialises in providing tailored security systems and fire detection systems that safeguard businesses, properties, and assets. Our security division designs, installs, and maintains advanced security solutions, including CCTV surveillance, access control systems, intruder alarms, and integrated monitoring technologies.

We focus on creating robust security infrastructure to deter potential threats, monitor premises in real-time, and ensure rapid response in emergencies.

By leveraging the latest technologies in video analytics, remote monitoring, and automation, we help clients minimise risks, prevent unauthorised access, and enhance overall safety.

WHERE DID YOU HEAR ABOUT THE BSIA AND WHY DID YOU JOIN? We have been aware of the BSIA for many years due to its longstanding reputation as a leading authority in the security industry.

Given their influential place in the industry, it was a natural choice for us to become members.

Hall & Kay joined the BSIA to demonstrate its commitment to upholding the highest industry standards in security. By becoming a member of the BSIA, Hall & Kay aligns itself with a trusted network of security professionals and leaders in the UK, ensuring that our security solutions meet the most accurate regulatory and technological standards.

19 | BSIA Connect | Autumn 2024

WHAT BENEFITS OF THE MEMBERSHIP ARE YOU LOOKING FORWARD TO TAKING ADVANTAGE OF? We’re looking forward to leveraging resources to stay informed about best practices and emerging trends, events and networking opportunities to discuss innovations and build connections within the security sector.

WHAT CAN WE DO AS INDUSTRY TO ENCOURAGE MORE WOMEN INTO THE INDUSTRY? We believe we could focus on three key areas: Visibility: the industry should showcase successful women leaders and professionals in the industry, providing successful examples and demonstrating the diverse career paths available.

Providing support: offering targeted support for women, such as mentorship schemes, programs, and industry events, which can help challenge stereotypes, raise confidence to women in the industry, and foster connections.

Creating opportunities: the industry must actively promote roles by ensuring unbiased recruitment practices.

WHAT ARE YOU MOST EXCITED ABOUT IN TERMS OF THE FUTURE? We are excited about the future of the security industry in terms of innovation and technology. The industry is continuing to evolve in technology trends and innovation, and we look forward to leveraging these innovations to better serve our clients and enhance the safety of the environments we protect.

DO YOU HAVE ANY POLICIES OR INITIATIVES IN PLACE AT YOUR COMPANY THAT USES TO PROMOTE MORE WOMEN INTO THE INDUSTRY? We are committed to promoting gender diversity within the industry. One of our key initiatives is an active campaign on our social media that highlights the success stories of women within Hall & Kay.

The campaign features women sharing their personal experiences, what motivates them, and how their careers are evolving, with the aim of inspiring more women to pursue opportunities in the industry.

We also support the Construction Youth Trust to engage with the younger generation and raise awareness about career opportunities in the industry. We also aim to inspire and encourage more young women to explore roles in the industry, ensuring an inclusive workforce for the future.

WHAT WOULD YOU SAY TO A START-UP COMPANY COMING INTO THE INDUSTRY? Embrace technology: the industry is rapidly evolving with advancements in technology.

Staying at the forefront of these technologies is vital in meeting growing demands of clients.

Prioritise customer needs: at Hall & Kay, it’s a people’s thing. We know we achieve more when we work as a team with clients and with communities in our business.

Building a reputation for reliability and excellent service will set you apart.

Focus on compliance and standards: ensure you are fully compliant with industry regulations, certifications, and association memberships.

BSIA NEWs NON-EXECUTIVE DIRECTORS APPOINTED TO BSIA BOARD The BSIA has appointed Pauline Norstrom and Uzair Osman as new non-executive directors of the Association’s Operating Board.

Pauline, the CEO of Anekanta®AI and Anekanta®Consulting, and a former Chair of the Association, has driven good practice for security sector technology for over 20 years. She has a background in leadership, innovation and commercialisation, and in her current role at Anekanta®, has created the architecture for several AI risk and governance frameworks featured by UK Government, Organisation for Economic Co-operation and Development and the Institute of Directors.

Uzair Osman is a corporate executive with over 18 years of experience driving transformational growth and operational excellence across diverse sectors, including construction, security, digital innovation, and consulting. He is Fellow of the Royal Institute of Surveyors and is a Project Management Professional with the Project Management Institute.

He is also the Managing Director of Galliford Try Asset Intelligence, an awardwinning provider of integrated physical and electronic security, active fire and artificial intelligence solutions direct to Critical National Infrastructure, high-value assets and strategic estates within the built environment sector.

As non-executive directors, their appointments will add an invaluable independent insight into board matters, with their respective specialist knowledge offering an invaluable contribution to the Association’s overall strategic direction.

Martin Watson, BSIA Chair, said: “We are delighted to welcome Pauline Norstrom and Uzair Osman to the BSIA Operating Board as non-executive directors. With their collective years of expertise and professionalism within the security industry and the wider business realm - our new appointments will provide a long-term term benefit to the overall direction of the Association and their contributions will be highly valued.” Pauline and Uzair will take up their posts immediately.

NEW AI & BIOMETRICS CHAIR APPOINTED Andy Schofield has been appointed Chair of the BSIA AI & Biometrics Special Interest Group.

As Chief Technology Officer at BSIA members Reliance High-Tech, Andy is renowned for driving innovation and technology integration, leading the technology teams to excel in every facet of technology implementation, from meticulously researching the feasibility of cutting-edge technologies to delivery and optimal life cycle management and development of new solutions.

In his role as new chair, Andy will be overseeing one of our most popular Special Interest Groups; designed for BSIA members from across our sections including Video Surveillance, Access Control, and Security Systems, the group comes together to discuss and work on projects relating to AI & Biometrics. Most recently its pioneering guide on ethical and legal usage of facial recognition was the template for the industry first British Standard.

Interested in joining the group? Email us today!

21 | BSIA Connect | Autumn 2024

Member launches TECHNICAL NEWs OUR LATEST ROUNDS OF GUIDANCE, DEVELOPED BY OUR EXPERTS TO ENHANCE OUR INDUSTRY This quarter, our technical department has been working hard on new industry guidance and we are very excited to share this news with you.

Alarm receiving centres ARC Considerations when utilising data centre or cloud services This document outlines the ARC considerations when choosing to use the services of a data centre or cloud services. This should assist in deciding how much of the ARC should/could be safely and securely hosted (or partially hosted) in a cloud environment.

You can download this guide from our Alarm Receiving Centres guidance page.

Security Systems Security Suppliers PSTI Act Compliance Guide This document is designed to support businesses in the supply chain, which would include manufacturers, importers and distributors, in dealing with the specifics of Product Security and Telecommunications Infrastructure (PSTI) outlined in the scope of this document.

You can download this guide from our Security Systems guidance page.

Security Systems A guide to integrated security management systems This guide aims to assist consultants, integrators, and security managers in defining an integrated security system. It will assist navigation through some of these issues and explain the benefits and opportunities of implementing a truly integrated system to meet the needs of the organisation.

You can download this guide from our Security Systems guidance page.

Information Destruction BS EN 15713:2023 - A Complete Guide In today’s fast-paced business world, data and information is key to the success of most organisations. As such, it is essential for businesses of all sizes to protect their confidential data, including customer details, employee records and finance and accounting information.

You can download this guide from our Information Destruction guidance page.

BSIA Connect | Autumn 2024 | 22

SECTION MEETINGs EXCLUSIVE MEMBER-DRIVEN MEETINGS to move YOUR INDUSTRY FORWARD

Q4 2024 DATES NOW AVAILABLE bsia.co.uk/sectionmeetings

BSIAGUIDANCE DEVELOPED BY EXPERTS TO ENHANCE THE INDUSTRY

high

quality

guidance

and

codes of practice designed to enhance the industry.

Available to download from our website

bsia.co.uk/latest-guidance-members

CySPAG Cyber Security Product Assurance Group

Providing confidence to the supply chain

www.CySPAG.co.uk THE CYSPAG SCHEME PROVIDES AN ENHANCED LEVEL OF CONFIDENCE TO THE END USER THAT PRODUCTS PROCURED FOR USE IN SAFETY AND SECURITY SYSTEMS HAVE BEEN PRODUCED IN ACCORDANCE WITH REGISTERED SECURITY COMPANIES WHO HAVE PROCESSES IN PLACE TO MANUFACTURE AND SUPPLY SOLUTIONS USING RISK MITIGATION TECHNIQUES.THIS INCLUDES PROCESSES THAT PROVIDE ONGOING SUPPORT FOR SECURITY SOLUTIONS WITH CYBER EXPOSURE, PROVIDING PRODUCT SECURITY UPDATES AND THE SUPPORT NECESSARY TO INFORM THE SUPPLY CHAIN OF VULNERABILITIES.​ CYSPAG IS A SELF-DECLARATION AND REGISTRATION SCHEME BASED ON THE REQUIREMENTS OF INDUSTRY LEADING CODES OF PRACTICE PRODUCED BY MEMBERS OF THE BSIA.

THE BACK PAGE INTERVIEW Each quarter we interview a leading senior member of the BSIA membership on the current theme.

SARAH HAYES, HR DIRECTOR

This

includes

launching

employee

networks, our peer-to-peer Belonging Accelerator

ARE THERE ANY GENDER-FOCUSED DIVERSITY INITIATIVES YOU LEAD OR SUPPORT?

Champions,

and

our

Programme

for

underrepresented

I’ve been heavily involved in setting up

leaders. Additionally, we've introduced

and supporting our employee networks.

market-leading

and

I’m also a strong advocate of our

benefits, demonstrating our commitment

Accelerator Programme. Currently, I’m

to our people.

working on initiatives to support women

maternity

pay

going through menopause and to improve Wellbeing is another area where we’ve

work-life balance, with a focus on

made

attracting more women into the security

significant

investments.

From

training over 100 Mental Health First Aiders

to

offering

financial

advice,

physical wellness support, and embedding Maximus,

we

employees

holistically.

trained

Level

aim 2

to

support

our

We've

even

Smoking

industry and Securitas specifically.

Cessation

Advisors with the authority to prescribe NHS tools.

Our Learning & Development efforts have

Thanks to a supportive manager and respectful colleagues, I’ve been able to contribute meaningfully.

With our new Country President, I’m no longer the only woman in the leadership team, marking an exciting new chapter for us.

WHAT’S BEEN THE MOST REWARDING PART OF YOUR CAREER AT SECURITAS?

CAN YOU BRIEFLY DESCRIBE YOUR ROLE AT SECURITAS UK AND KEY RESPONSIBILITIES?

also been transformative. In just five

As HR Director at Securitas UK, I lead the

leadership development programmes and

Over my nine years at Securitas, I’ve had

People function, overseeing a diverse

over 200 e-learning courses. Creating a

the privilege of shaping our culture and

team that includes HR professionals,

learning culture is now central to our

employee

Employee Relations, Business Partners,

employee engagement strategy.

empowered to implement significant

years, we've expanded from minimal training options to offering accredited

Compliance Team. Additionally, I am a member of the Senior Leadership Team, working

closely

with

our

Country

I’ve

been

changes, from digitalising our processes

Recruitment, Learning and Development, Payroll & Benefits, and our Screening

experience.

HOW DO YOU CONTRIBUTE AS A WOMAN IN HR LEADERSHIP?

to fostering an inclusive environment.

I’ve also had the opportunity to work with excellent managers, mentors, and

For years, I was the only woman on the

teams, which has been instrumental in my

President, CFO, and CCO on the overall

Senior

personal and professional growth.

strategy and leadership of the business.

alongside ten men. In addition, I am

WHAT INITIATIVES OR PROJECTS IN HR ARE YOU MOST PROUD OF?

Leadership

Team,

working

neurodivergent, which has given me a unique perspective.

HOW DO YOU STAY MOTIVATED AND CONTINUE GROWING IN YOUR ROLE? I’m naturally curious, so I’m always

I’m particularly proud of our digital

Initially, it was challenging to find my

looking for new ways to innovate. I

transformation

voice in the room, but thanks to a

regularly

supportive

respectful

conferences to stay updated on industry

screening, all designed to streamline

colleagues, I’ve been able to contribute

trends and best practices, which I then

operations and improve efficiency. More

meaningfully. With our new Country

assess for applicability to our business.

recently, I’m excited about our strides

President, I’m no longer the only woman

Collaboration is key, and I work closely

toward

in the leadership team, which marks an

with internal teams to continuously

exciting new chapter for us.

improve and elevate our approach.

in

administration,

creating

recruitment, and

a

HR

background

truly

inclusive

workplace.

25 | BSIA Connect | Autumn 2024

manager

and

attend

webinars

and

ATA IN ACTION WHAT KEY HR TRENDS OR CHALLENGES DO YOU SEE AFFECTING THE SECURITY SECTOR? Attracting more women and individuals with disabilities to the security sector remains a challenge, as does supporting the career progression of people of colour. Additionally, the diminishing pool of licensed security personnel is a

BOOMERANG CARNETS UK: ATA CARNET ACCESS WITH SPEED AND EFFICIENCY

pressing issue, as other industries offer competitive pay without requiring the

At boomerang carnets® UK, we recognise the essential need to reduce stress for our

same level of training, licensing, and

clients, especially those working under tight deadlines who require their ATA Carnets—

screening.

fast. A decade ago, in partnership with the Liverpool Chamber of Commerce (LCC), we transformed carnet delivery through our strategically located Boomerang Carnet

There’s also a need to professionalise the

Distribution Centres (BCDC) across the UK. Distribution Centres have become

security officer role, highlighting the

indispensable, particularly for customers with complex, last-minute travel plans. Backed

different levels and opportunities for

by our world-class customer service, we offer 24/7 support from responsive,

career

knowledgeable, and personable Carnet Specialists, ensuring a top-rated experience

progression,

from

entry-level

positions to senior risk advisors. The introduction of Martin’s Law will bring welcome changes, but there is still uncertainty about how it will be managed from a regulatory perspective.

beginning with the innovative and secure application process to the carnet's closure.

IN FOCUS: SEE THE ATA CARNET IN ACTION Recently, boomerang carnets UK joined

Monika Jadeszko, Vice President of

ITN Business Programme, Transforming

Global Carnet Operations, explains: “The

Logistics: Precision and Purpose, with a film

ATA Carnet, also known as a ‘Merchandise

HOW DO YOU APPROACH WORK-LIFE BALANCE IN A DEMANDING LEADERSHIP ROLE?

on the benefits of ATA Carnets. The

Passport,’

programme, featuring industry insights

customs document that allows businesses

and sponsored editorial profiles, included

to temporarily import goods without

Maintaining work-life balance can be

our boomerang carnets UK profile film

paying import duties or taxes.”

challenging, but I’ve found that regular

highlighting

exercise, particularly running, is crucial for

Carnets and their impact on global trade,

Boomerang carnets UK partnered with

my mental health. Running provides me

spotlighting our ability to produce and

Bespoke Handling, a leader in automotive

with time to reflect and decompress, and

deliver

and

and motorsport logistics, and a valued

as a single mother, it’s often the only time

efficiently. The programme debuted at the

client, for the film. Bespoke Handling

in the day that’s just for me.

British International Freight Forwarders

generously provided their Pease Pottage

Association

headquarters as the filming location,

This positive impact to my mental wellbeing

led

me

to

co-create

the

ATA

advantages

Carnets

(BIFA)

of

quickly

Business

is

a

unified

international

ATA

Leaders

Forum on 10 October.

featuring a dynamic backdrop of luxury

a

vehicles and race cars.

Community Interest Company with two

The film, introduced by ITN presenter

industry

Louise Minchin, begins with a racing car

Fabian

Daffern,

being loaded onto a transport truck, set for

Handling,

shared

testing at racetracks across Europe.

camera, stating: “Speed and efficiency are

I also make the most of my travel time by

Reporter Warren Nettleford narrates,

the key to our success.

listening to music and podcasts, ensuring I

emphasizing how ATA Carnets streamline

closely with Boomerang and get the ATA

carve out moments for myself, free from

the

Carnet document produced quickly and

work-related calls.

importation.

More information: Securitas UK

The ITN film can be viewed on the boomerang carnets UK website.

colleagues

to

share

these

benefits with others in our field.

process

of

temporary

goods

Director, his

Bespoke

experience

on

We can work

efficiently.”

BSIA Connect | Autumn 2024 | 26

CONNECT BSIA THE MAGAZINE FOR OUR MEMBERS BY OUR MEMBERS

ISSUE 5 | WINTER 2024

TRAINING & CUSTOMER EXPERIENCE: DECEMBER 2024