BSIA Connect: Summer 2024

CONNECT BSIA THE MAGAZINE FOR OUR MEMBERS BY OUR MEMBERS

ISSUE 3 | SUMMER 2024

RACE FOR THE PRIZE How the industry is keeping apace with AI

MONITORING THE LANDSCAPE

BIOMETRICS ADVANCEMENTS

AI: MOVING FROM REACTIVE TO PROACTIVE

How companies place emphasis on AI | p.4

Revolutionising depot management with AI | p.8

Combining humanitarian approaches with AI | p.23

BSIACONNECT THE MAGAZINE FOR OUR MEMBERS BY OUR MEMBERS

BSIA Connect | Issue 3 | Summer 2024 Produced in-house by the British Security Industry Association.

Contents 4 | Chief Executive’s Foreword: FRT and the Future 5 | Monitoring the Landscape - OCS Group 7 | Unlocking the Future of Security - 24Hrs Solutions 9 | Biometrics Advancements - dormakaba 11 | Should You Use AI in Security Marketing? - Lollipop 13 | Pleased to Meet You - Welcome New Members 17 | BSIA News Round-up 21 | Industry Rising Stars 23 | AI: Moving from Reactive to Proactive Security 25 | The Evolution of Video Surveillance 27 | The Next Generation of Engineers - Techwuman 29 | Back Page Interview: Pauline Norstrom

Editor: Andrew Cooper Assistant Editor: Chelsea Peplow Design: BSIA Communications Contributors: David De Santiago, OCS Group | Phil Turner, 24Hr Solutions | Darran Hannon, Dormakaba | Jo Shear, Lolipop | Melissa Ahmed, Techwuman Thank you: Ben Mockford, BSIA | Graham Johnson, National Vetting Solutions | Ben Knott, FGH Solutions | Pauline Norstrom, Anekanta | Caitlyn Turner, Lodge Service

British Security Industry Association Anbrian House, 1 The Tything, Worcester, WR1 1HD

CHIEF EXECUTIVE’S FORWARD Last quarter saw the first ever British Standard code of practice that focuses on the ethical use and deployment of facial recognition technology (FRT), developed on recommendations by the BSIA and released by the British Standards Institute (BSI). The code of practice, Facial recognition technology ethical use and deployment in video surveillance-based systems – Code of practice (BS 9347:2024) - has been developed by the BSI, in its role as the UK National Standards Body, to allay concerns by helping organisations build public trust with its proliferation, prompting concerns about safe and ethical use.

The BSIA’s leadership on the issue began in 2020 with the setting up of a Special Interest Group dedicated to the issue, publishing the industry-first ethical and legal guide on facial recognition, Facial Recognition Technology: A Guide to ethical and legal use. This was the first guide of its kind, following recommendations on responsible use of Artificial Intelligence (AI) by the Organisation for Economic Cooperation and Development (OECD), and encompassed useful terms and abbreviations, ethical uses, and more. The guide had a specific focus on distinctive application types verification (is it you?) and identification (who is it?) and was designed for both industry experts and the general public to understand the framework, whilst matching key messaging with that of the UK Government’s Surveillance Camera Commissioner, with its aim to ensure FRT does not cause harm or discriminate against any persons in either a public or private setting.

Having been acknowledged by the UK Government, this guidance was the initial template for developing the new standard. Being at the forefront of its creation, we are pleased to see this major world-first code of practice being released. The use of FRT has not come without its own challenges, whether that has been down to the accuracy of the technology, or how and where it is deployed.

So what does this groundbreaking standard in such a fast moving environment hope to achieve? The standard, written for the industry, by the industry, will now allow the legal and ethical usage of this technological advancement in improving the safety and security of people, property, and places. Addressing the ethical challenges faced by those using AI technology, its foundation is based on six overarching AI principles of ‘trustworthiness’, namely governance and accountability, human agency and oversight, privacy and data governance, technical robustness and safety, transparency and explainability, diversity, non-discrimination, and fairness. The origin of the principles of trustworthiness comes from the OECD, EU, and alignment with UK AI regulatory principles. The standard sets out to build trust with those that develop, use, and are subject to its use. It is applicable to the whole supply chain, beginning with an assessment to determine the need to use FRT, to its procurement, installation, and appropriate and continued use of the technology. To avoid confusion, the standard also provides a clear delineation between the types of FRT deployment.

Upon release of the guide, the Chair of the BSIA’s AI & Biometrics Special Interest Group, Pauline Norstrom, highlighted the importance of understanding that the FRT code of practice is different to other standards for AI and biometrics, as ‘a non-technical code of practice that operationalises the principles for trustworthy AI (ethical AI) through the entire value chain, making it easy for industry to implement transparently with clear governance and accountability, and arguably with potentially lower impacts, risks and costs…Crucially, the standard contains a metaphorical ‘stop button’ to cease use if impacts cannot be mitigated. It also frames FRT as an AI technology that aligns with the definition of AI in international standards and new or pending regulations.’

Over the years, privacy groups, industry stakeholders, and other interested parties have asked many relevant questions on the appropriate and proportionate use of such technology. As an association, we are confident that this code of practice will instill trustworthiness in the use of FRT by setting out key principles covering the whole process, from assessing the need to use it, to ensuring its continued operation remains fit for purpose and justified. It is no exaggeration to say that the release of the code of practice is a significant moment in the journey towards the ethical use of this AI biometric technology in this country. Also, as it is the first of its kind in the world, it shows that British Industry is leading the way in this work with a procedural standard written for developers, integrators, deployers, and stakeholders of FRT.

Mike Reddington Chief Executive British Security Industry Association

THANK YOU TO OUR EDITORIAL CONTRIBUTORS

BSIACONNECT spectrum Autu THE MAGAZINE FOR OUR MEMBERS BY OUR MEMBERS

BSIA Connect | Summer 2024 | 4

MONITORING THE LANDSCAPE

Artificial Intelligence has undoubtedly been one of the buzzwords of the past 12 months, but it is not a flash in the pan that will fade into obscurity. It is here to stay and is something on which companies are placing considerable emphasis.

understanding what potential threats look

It

like, flagging them and detecting them

technology to operate in a much smarter

before they can do any harm. In the

way. For example, generative AI can be

cybersecurity use case, a multitude of

used to create deepfake voice and video.

different AI techniques are used to detect

There has already been a case in Hong

malicious or unusual behaviour or traffic

Kong where a company lost $25million

patterns. Lots of techniques and models,

due to a member of its finance team being

such

tricked into thinking they were on a video

DAVID DE SANTIAGO, GROUP AI AND DIGITAL SERVICES

learning, genetic algorithms and computer

DIRECTOR, OCS GROUP

vision currently exist, but we are now

There will be a rapid change from how AI

entering the exciting era of generative AI.

as

neural

networks,

machine

is currently used in security to how it will be used in future. AI will quickly transform

creates

a

new

playground

for

call with the company’s CFO.

The camera is no longer a pair of static eyes. Instead, it’s an ultrasmart machine that can see when someone is looking at a lock for too long or what their focus – and subsequently their intent – is as they linger that little bit too long in a surveyed area.

the sector beyond recognition with the

AI and digital services in security take a

opportunities it will present. Whether

similar tack with profiling. It understands

considering a security guard ‘on the

how people act and builds patterns of

ground’ or someone monitoring situations

their behaviour, raising concerns when

in a control room, capability will increase.

things aren’t right. Where previously this

Detection will move on from the human

would be done by human recognition

AI in security acts as a behaviour detector

brain and basic tools looking for issues, to

alone, it can now be done by generative

in the same way a polygraph acts as a lie

complex machine learning patterns that

and multimodal AI.

detector. Instead of focusing on the voice

are capable of countless calculations in the blink of an eye.

Taking Cues

which can be altered to feign innocence, it With multimodal AI, you can now process

focuses on things like infrasounds and low

a wide variety of inputs, including text,

frequency vibrations over which the

images, and audio to create more

subject has no control.

accurate determinations. In essence, it The world of AI in security has recently

provides you with the ability to mimic the

Another area in which AI in security will

been taking a lot of its developmental

human brain while interlinking various

allow controllers to tap into different

cues from the cybersecurity landscape.

sensory inputs, making the insights

models and assign threat risk profiles is by

Much of the latter is about proactively

garnered richer and more precise.

combining the different sources.

5 | BSIA Connect | Summer 2024

Member launches AI in security: now and future The focus will be on data science and

Securing the future - safely

Companies with established futures need

modelling expertise on the types of data

to start thinking laying their AI-based

the controller needs to use and the

While these technologies may sound like

foundations and investing now, being

correlations that can be inferred from

something from a sci-fi film, it’s important

open to models and techniques that can be

them. The key to these approaches is the

to note that they are already available

reused safely for security. There are lots

ability to build these models by acting like

and, in some cases, already in place. The

of innovations happening in AI in other

a detective, accumulating cues and signals

next wave of forward-thinking companies

areas, all of which could have an impact in

from various sources.

will take a view of every single aspect of

security. This is why it is so important to

the value chain with the intention of

monitor market shifts so closely.

Social Responsibility

digitising each segment.

Innovation is pervasive and ubiquitous. Vehicle manufacturers developed AI models which were able to detect fatigue in drivers and prevent them from driving.

An AI expert’s role AI will be at the centre of this, while the latest advancements in generative AI will

A strategy needs to be put in place around

act as an accelerator. At the moment, it

the exploitation of an AI domain. Self-

has no shades of grey which is why we’re

contained environments require human

not seeing Robocop in shops and banks

interaction and assessment that means

being

just yet; the AI doesn’t understand

the red button can be pressed and systems

deployed in other areas to prevent people

escalation points and judgement calls.

shut down.

under the influence of alcohol or narcotics

Instead, it is still very black or white. Think

from entering public spaces. With the

of a person entering a bank saying they

This AI expert

rapid advancement of AI and with an

have a gun and then pulling it from their

understanding of technology and logic

growing number of solutions in that space,

pocket. A robot guard could act in a split

algorithms, and core security aspects to

it is vital to keep an eye on adjacent

second and eliminate the perceived

stop in when needed.

industries and have a strong scouting

threat. But if that perceived threat is a toy

capability to help you incorporate these

gun, it would not know the difference.

AI is still extrapolations of machine

new techniques into your value chain.

This might take us to the level of AI known

learning. Increasingly, its use in security

as ‘Emotional AI’, with some startups

will involve the codification of what

Cameras placed in rear view mirrors can

already burgeoning in that space. As with

security means to its end users, as this will

again detect the dilation of the pupils

all

technology

be totally different in whichever sector it

using infrared technology. If high level or

advancement, we tend to overestimate its

is being used to protect. Users will create

signs of fatigue are detected, they can

immediate impact and underestimate the

an

physically prevent the car from moving.

long-term impact.

environment which is where the power of

These

approaches

are

now

breakthrough

The person cannot then deliver the company’s

services,

which

reduces

insurance premiums for the company.

While there are privacy concerns about the use of cameras, entry into the gig economy

undoubtedly

requires

AI

definition

needs to have an

specific

to

their

machine learning proves itself.

Eventually, AI will come to understand these nuances which will then allow us to infer the right type of outcomes. We’re not there yet, but one thing is sure: we will get there.

It provides fewer choke points when its effectiveness may be challenged by clogging, unlike the human-only world. It can

handle

increases

in

traffic

at

the

anticipated times, such as airports and

employee to enter a profiling system.

train stations when events take place. But

They are accepting jobs on behalf of

the expert is needed to translate these

companies and the companies need to

specific

undertake ‘know your customer’ (KYC)

implementing a threat detection system

processes.

developed for a supermarket in the O2’s

use

cases;

it’s

no

good

underground station before a concert.

The consent to their identity being checked in these ways is all laid out in the

The control room and the expert of the

terms and conditions when they enrol

future

with the job provider. The data is not

cameras but also the machine learning

shared, it is collected solely around the

algorithms to build these risk profiles. Its

business requirement for safety.

going to be an exciting ride.

will

understand

coverage

of

BSIA Connect | Summer 2024 | 6

UNLOCKING THE FUTURE OF SECURITY

As the world of security continues to evolve, we are leveraging cutting-edge technologies like Artificial Intelligence (AI) and Biometrics to revolutionise depot management and vehicle security. Our commitment to thought leadership is evident in our pursuit of pioneering solutions that not only enhance security but also transform the industry as a whole.

reducing the risk of false alarms and

There are also some limitations to

unnecessary responses. This can help to

consider when implementing AI-powered

improve the efficiency and effectiveness

security protocols and AI integrated

of

PHIL TURNER, 24HRS SOLUTIONS

One of the most significant benefits of AIpowered security protocols is the ability

may not be able to learn and adapt

to improve accuracy in detecting and

effectively, reducing their ability to detect

responding

to

security

threats.

By

analysing data from multiple sources and using machine learning algorithms to identify patterns and anomalies, AIpowered systems can detect potential threats more quickly and accurately than traditional security methods.

Another benefit of the 24hr Solutions

allowing

companies. For example, the lack of

organisations to respond quicker and

security

protocols,

transparency in AI-powered decision-

effectively to real threats.

making processes can be a challenge for organisations

that

require

greater

Despite the many benefits of AI-powered

transparency in their decision-making

security protocols, there are also some

processes. Additionally, the need for

challenges that organisations must be

human

aware of. One of the biggest challenges is

security protocols can be a challenge in

the need for high-quality data. Without

situations where human oversight is not

high-quality data, AI-powered systems

possible or practical.

and respond to potential threats. Another challenge

is

the

cybersecurity

risks,

potential as

for

AI-powered

systems can introduce new vulnerabilities that hackers can exploit.

oversight

for

AI-powered

There is a the challenge of integrating AI-powered security protocols with existing systems. This can require significant changes to existing infrastructure and processes, which can be a significant challenge for organisations that are already invested in traditional security methods.

Group AI-powered security protocols is the ability to reduce false positives. By

However, by carefully considering these

using complex algorithms and machine

challenges, organisations can ensure that

learning models, the AI-powered system

their AI-powered security protocols are

can eliminate false positives, reducing the

implemented efficiently.

7 | BSIA Connect | Summer 2024

Member launches AI in security: now and future AI-powered security protocols are an important tool for organisations looking to improve their security posture and reduce the risk of cyber attacks. By providing improved accuracy, reduced false positives, improved efficiency, and reduced costs, the AI-powered systems from The 24hr Solutions Group can help organisations achieve their goals more effectively and efficiently and unlike the traditional ‘in house methods’, the groups team of AI experts are aware of the challenges and limitations of implementing these systems, in order to ensure that they are implemented effectively and efficiently, giving the end client the bespoke solution they require, whilst reducing overheads.

At the heart of our operations lies the National Control Centre, a state-of-the-art facility that enables real-time monitoring and control over our clients' operations. Our AI-powered systems integrate seamlessly with our biometric verification technology, providing a robust and secure infrastructure that ensures optimal performance.

The NCC then plays a pivotal role in the link between AI and human interaction. Managing the systems, being the human interface in a technological world.

As we look to the future, we recognise that AI and Biometrics

Our new range of CVIT armoured vehicles is a testament to our

will play a crucial role in shaping the world of security. Our

commitment to innovation and excellence. Produced by our

commitment thought leadership is evident in our pursuit of

group, these vehicles are equipped with advanced AI-powered

innovative solutions that not only enhance security but also

monitoring systems, providing real-time data and analytics to

transform the industry as a whole. By embracing these

ensure optimal performance. Our CVIT armoured vehicles are

technologies, we can create a more secure, efficient, and

designed to provide maximum security and protection, minimum

effective approach to depot management and vehicle security.

cost to build, while also incorporating cutting-edge technology to enhance their functionality, speed and reduce operating costs.

ABOUT 24HRS SOLUTIONS GROUP At 24hr Solutions Group, we're committed to harnessing the power of AI and Biometrics to revolutionise industries around the world. Our new range of AI interfaced CVIT armoured vehicles is a testament to our commitment to innovation and excellence. As we look to the future, we're excited about the opportunities that these technologies will bring, and we're confident that our thought leadership will continue to shape the world of security.

24hr Solutions Group is a leading provider of integrated security and support services worldwide. With a team of experts spanning multiple disciplines, we deliver comprehensive solutions that meet the unique needs of our clients. Whether you're looking for depot management, vehicle security, custom solutions, advanced security features, or more, we're here to help you achieve your goals.

Our team of passionate individuals is driven by a shared mission: making a positive and lasting difference in the communities we serve. We achieve this through a culture that values innovation, integrity, and inclusion.

BSIA Connect | Summer 2024 | 8

BIOMETRIC ADVANCEMENTS

The security industry has witnessed numerous significant changes in recent years, with none more transformative than advancements in biometrics. As the demand for robust and reliable security measures escalates, biometric technology has emerged as a pivotal solution, offering unparalleled accuracy and convenience.

and facial scanning, ensuring top-tier

government and defence frameworks.

dormakaba's commitment to innovation and excellence in biometrics positions us as a leader in the security industry, driving the adoption of nextgeneration access solutions that are both reliable and userfriendly.

By implementing our state-of-the-art

Educational

biometric systems, we enhance security

controlled access to sensitive areas, and

protocols,

streamline

access

workplaces enjoy improved security and

management,

and

robust

attendance tracking. In government and

security and seamless user experiences.

These sophisticated biometric solutions are designed to meet the unique needs of various verticals, making them ideal for deployment

in

high-security

environments such as airports, stadia, educational institutions, workplaces, and

DARRAN HANNON, DORMAKABA

In

this

increasingly

dormakaba,

alongside

vital our

sector, esteemed

partners, stands at the forefront of innovation. implementing

We

are

committed

cutting-edge

to

biometric

solutions that not only enhance security but also streamline user experiences. By integrating advanced technologies such as fingerprint

recognition

and

facial

scanning, we are redefining the standards of security and access control.

provide

facilities

buildings,

benefit

our

from

protection against unauthorised entry. In

defence

airports, our biometric solutions facilitate

technology provides the highest level of

biometric

secure and efficient passenger processing,

security for sensitive installations and

while in stadia, they ensure the safety of

critical infrastructure.

large crowds through swift and accurate identification.

dormakaba was delighted to announce a global

commercial

partnership

with

Touchless Biometric Systems (TBS) in the

At dormakaba, we harness the power of

recent past to enhance our biometric

ground-breaking biometric technology to

portfolio. By taking this important step,

deliver comprehensive access solutions

both companies aim to better serve

across a diverse range of sectors. Our vast

corporate customers who demand the

product

highest standards in biometrics-based

portfolio

includes

advanced

systems utilising fingerprint recognition

9 | BSIA Connect | Summer 2024

access control systems.

Member launches AI in security: now and future The demanding requirements for security and reliability directed the decision towards a system that integrates dormakaba’s

advanced

software

with

TBS's

touchless

biometrics readers. This collaboration has set a new standard for secure access solutions. With a rich history of securing premises in healthcare, banking, and critical infrastructure, dormakaba and TBS are looking forward to a bright future, providing cutting-edge security solutions. The partnership is a testament to our commitment to innovation and excellence, ensuring that our clients receive the most reliable and advanced access control systems available.

As the demand for robust security solutions continues to rise, dormakaba's commitment to biometric innovation is setting new industry standards. By integrating cutting-edge biometric technology, dormakaba ensures that its solutions are not only highly secure but also user-friendly. This makes biometrics ideal for a wide range of institutions, as discussed previously.

The benefits of implementing biometric solutions are multifaceted, including enhanced accuracy, reduced risk of unauthorised access, and streamlined management of entry points. Looking ahead, the future of biometrics is brimming with potential. Advancements in AI and machine learning are continually improving the accuracy and reliability of biometric systems, making them more adaptable and efficient.

Biometrics offer unparalleled security and convenience, making them an integral part of modern access control systems. The key advantage of biometrics is their ability to provide a seamless, non-intrusive security experience.

The trajectory of biometric technology indicates that it will only become more prevalent in our daily lives, revolutionising the way we approach security and access control. As advancements continue to unfold, the integration of biometrics into various sectors will enhance both security and user convenience. dormakaba is delighted to provide our expertise in this dynamic field, offering innovative solutions that meet the evolving needs of our clients. Our commitment to excellence and cutting-edge technology ensures that we remain at the forefront of biometric advancements, helping to shape a future where secure and seamless access is the standard.

BSIA Connect | Summer 2024 | 10

SHOULD YOU USE AI IN SECURITY MARKETING?

Having been using AI since late 2022, we know that just letting a bot loose on your marketing on its own is going to lead to disappointing, unsuccessful and potentially damaging results.

JO SHAER, LOLLIPOP LOCAL

IT WAS A EUREKA MOMENT! Whilst in the bath, Jon had a brainwave

AUTHENTICITY & DE-SKILLING All the LinkedIn gurus will tell you that you need to be ‘authentic’ if you want to achieve success, which brings me on to LinkedIn Comments and AI options which suggest replies and comments.

Underneath many posts, you can see LinkedIn’s

two

or

three

word

suggestions for how you should reply.

There are also third party tools that you can use to suggest replies and comments to a particular post. But I don’t think there are

many people who can’t

recognise an AI comment when they see one. It will look nothing like any of the other comments on the thread.

And, if you know the person concerned, it probably won’t sound like them either.

about a client's message. And I was trying to create a LinkedIn status update about

And then you can see several comments

it. But I was struggling. I knew there was

that have all chosen the same reply.

something interesting here but I couldn’t find the right angle.

No thought has really gone into that 'engagement'.

The Lollies have created our own AI assistant that helps us to improve our Lolly Social Media content. Our very own AI Lollibot. It was the bot that came up with the Eureka moment. Of course, I knew what Archimedes had shouted in the

That matters! It's not authentic. It impacts trust.

IS AI SUPPLANTING HUMANS? Business is embracing the possibilities of using AI. And we are starting to see reports of potential and actual job cuts across a range of industries.

So, what industries will AI be most likely

bath... I had just forgotten.

to impact in the short term?

And that is one of the things that the AI is

The consensus seems to be that

great at. It reminds you of things you know

marketing agencies, content creation,

but which have just slipped your memory.

call centres, subject matter experts and

It can inspire you to create better copy.

low wage admin work are all in the firing line...

Do people care whether you’re using AI?

11 | BSIA Connect | Summer 2024

Member launches the perfect marketing mix But in reality, how well does that work out? Here's an example:

FIBS FOR FACTS When we were planning our trip to the Security Event in April, I wanted to find

ChatGPT, Claude, Grok, Gemini, Co-Pilot,

Perplexity

-

the

Because

like tribbles on the Starship

optimised for SEO, they started ranking

out which of the BSIA members also had a stand at the event. I had the URL of the

be developing their own AI. In

website page for the BSIA Members

theory, they’re like a super-

website page for the list of exhibitors at

competent personal assistant

the Security Event.

on Warp Speed 9. You ask them

I could have asked my assistant to

to help you with a task and they

compare the two lists but I hoped that this

spit your answer right back at

was a ‘grunt task’ that the AI would be

you.

able to do more quickly than a human.

owners money if they were clicked.

generative AIs are proliferating Enterprise! Everyone seems to

Directory. And I had the URL of the

stuffed with ads that made the websites’

they

were

big

websites

at #1 on Google for buying keywords. Ad money and affiliate commissions were rolling in for the marketers. But it was a poor user experience. Of course. it didn’t take too long for Google to smell a rat.

So

Google

developed

the

‘helpful

content’ algorithm update to fight back.

It started to stop showing pages that didn’t fit their definition of 'helpful'. The ad clicks stopped, and those marketers have been crying about their lost

I was wrong. After an hour of patient

SURELY IT’S TIME TO FIRE YOUR MARKETING MANAGER...?

questioning and prompting to try to

The internet is full of tools that seem to

improve the answers, Claude finally

be able to create good content and tools

admitted the truth.

that can create images. So why not just

Google says she doesn't object to

give all content creation work to the AI?

marketers using the AI. BUT... She wants

Not so fast my friend...

to

It had been making assumptions because it couldn’t actually read URLs on the

revenue all over Twitter ever since.

WHAT DOES GOOGLE WANT?

EEAT…

Experience,

Expertise,

Authoritativeness and Trustworthiness

internet. Basically, it had been telling me

You can't just use the AI to replace a

fibs and making out that they were facts.

human by saying “write me an article

The AI regurgitates based on what it has

Claude apologised profusely that it had

about x” and think you can just publish it

been fed. Humans are the ones who

wasted an hour of my time... sigh...

straightaway.

have the stories and the real life experiences to illustrate what we are

What did I learn? That you actually have

AI has all the technical skills to write

trying to say in our blog posts and social

to ask the AI if it has the ability to do a

content

media updates.

specific task before you ask it to carry out

regurgitates stuff from the internet.

but

it’s

not

reliable.

It

that task. You can't assume that all AIs have the same skills.

THE PERFECT MIX

Remember the old adage... garbage in, garbage out... you cannot always be sure

Ask the best marketers and they will all

So I asked a different AI that does have

the AI has chosen the best texts to work

tell you: AI content that has been

the ability to read URLs on the internet.

from. So the more AI there is, the more

tweaked by a human gives the best

Sadly,ChatGPT was not very helpful. It

human we need to be in our editing.

results.

huffed like a teenager and told me to go and do it manually myself!

After two wasted hours, I asked my

WHAT DOES GOOGLE THINK ABOUT USING AI FOR SECURITY MARKETING?

In

terms

of

traffic

AND

engagement.

Our business coach told us the best way to think about it is “That job you think

human assistant to manually produce a

Last year when AI first started to come

that AI is stealing from you? That's the

list of the companies that were both

onto the scene, some 'marketers' were

job you didn't want to do anyway.”

members of the BSIA AND exhibiting at

rubbing their hands together with glee.

The Security Event.

They created websites with thousands

Looking for innovative ways to embrace

of pages in a matter of just a few hours.

AI AND the human touch in your

These poor quality websites were

Security Marketing? Get in touch!

It took her 30 minutes.

BSIA Connect | Summer 2024 | 12

PLEASED TO MEET YOU Meet the latest member to join the BSIA and to become part of the Association family.

COMPILED BY BEN MOCKFORD

WHAT DOES YOUR COMPANY DO? Our Security Background Checks protect your business and let you hire with confidence.

We deliver a truly managed Security Screening service. Our dedicated specialist teams support your staff and candidates through the screening process, using our state of the art technology to validate information & documents, and our expertise to investigate ensuring full compliance.

Meet Graham Jonson, Managing Director from National Vetting Solutions UK. They recently joined us as Associate members.

Our security screening solution offers a branded application portal with tailored document management and digital signature features to remove administration and achieve the fastest completion times possible. We are one of the highest certified and accredited security vetting companies within the UK

WHERE DID YOU HEAR ABOUT THE BSIA AND WHY DID YOU JOIN? We always knew about the BSIA and wanted to be part of an organisation that works within the security industry.

WHAT DO YOU FEEL WE AS AN INDUSTRY COULD BE DOING TO RAISE THE PROFILE OF OUR SECTOR? The screening standard to BS7858 is very confusing, there is still a lot of companies out there that don’t understand how complex the standard is and how to achieve the vetting standard to BS7858:2019 standard. Also the right to work is getting very confusing since Brexit, taking a photo copy of a passport is an Identity check, not a right to work check, we supply full biometric right to work checks linked into the government framework and ensures that the hiring company does not get a minimum fine of £25K.

BSIA Connect | Summer 2024 | 14

PLEASED TO MEET YOU WHAT DO YOU FEEL WE AS AN INDUSTRY COULD BE DOING TO RAISE THE PROFILE OF OUR SECTOR?

WHAT ARE YOU LOOKING FORWARD TO MOST OUT OF YOUR MEMBERSHIP? We are looking forward to the networking events that are hosted throughout the year and I look forward British Security

Meet Ben Knott, Operations Director for

Awards .

FGH Security. They recently joined us as Principal members in the SOS Section.

WHAT DO YOU THINK THE INDUSTRY WILL LOOK LIKE IN THE FUTURE IN TERMS OF ARTIFICIAL INTELLIGENCE?

I feel it’s the way forward, we work specifically with technology in all our security vetting’s ensuring the data we receive is correct and compliant.

I think we need more apprenticeships, better recruitment, and to become a career of choice for those in our industry. We need to be building on the good work some are already doing to drive out rogue operators, and we need to be working with the SIA and Home Office to create better more modern legislation that is fit for purpose – legislation that will allow our regulator to make the changes many of us want to see.

WHAT DO YOU THINK THE INDUSTRY WILL LOOK LIKE IN THE FUTURE IN TERMS OF ARTIFICIAL INTELLIGENCE?

WHAT WOULD YOU SAY TO A STARTUP COMPANY COMING INTO THE INDUSTRY?

WHAT DOES YOUR COMPANY DO?

Make sure you get the foundations right,

Safety Stewards and Door Supervisors to

I see AI as having such a powerful role in

ensuring that you do the full BS7858

some of the biggest and best brands in the

the future of security – aiding Security

screening correctly which will ensure that

world.

Officers to make better, faster decisions,

We keep people and assets safe. We employ around 2,500 Security Officers,

and supporting them in their duties. I

you have done enough risk assessment on any new employees, and keeping your company’s reputation intact.

WHERE DID YOU HEAR ABOUT THE BSIA AND WHY DID YOU JOIN?

think people wrongly assume that AI will replace the need for Security Officers, I think it will only enhance the role further.

We’ve known about the BSIA for many years, and contemplated joining on many

NVS are a Premier Security and Employee Screening Provider, supporting small, medium and large companies since 2006 — specialising in: BS7858, BS8406, BPSS, Airport Airside, FCA Screening Standard and

Bespoke

Tailored

Employee

Screenings.

occasions, it was only when we met with John & Mike at a security event in Dubai that we spoke in detail about the benefits and decided now was the right time to

There

join.

organisations in the UK, with the vast

WHAT BENEFITS OF THE MEMBERSHIP ARE YOU LOOKING FORWARD TO TAKING ADVANTAGE OF?

are

around

10,000

Security

majority of revenue controlled by a handful of very large organisations. To be successful you need to bring something new, a USP that others cannot easily replicate. Start in a local area and focus on

to

driving standards there. If you do a good

collaborating with other BSIA Members

job, growth will come naturally. Be

to drive standards within the security

disciplined with what work you take on

industry, both here in the UK and

and never compromise on the safety and

internationally.

well-being of your team.

Very

15 | BSIA Connect | Summer 2024

WHAT WOULD YOU SAY TO A START UP COMPANY COMING INTO THE INDUSTRY?

much

looking

forward

BSIA NEWs NEW SECTION CHAIRS ANNOUNCED ue to the appointment of Martin Watson as the new Chair of the BSIA, Brett Gough has been elected as the next Chair of the Security Systems section following a section meeting.

Brett is a technical operational and strategic leader with over 17 years of effectively driving growth, performance, profitability, strategic relationships and planning of electronic security businesses. “I am keen to support and represent our multiple members through utilising 27 years of industry experience coupled with boundless energy and strategic leadership. “ Similarly, in the Vacant Property Protection section, Gideon Reichental is stepping down as the Chair, to be succeeded by Richard Breckell.

Richard is the Operations Director for Mitie Fire & Security Systems. He has 20 years’ experience within the facilities management, security and cleaning industry with tier-one service providers: Securitas, Compass Group and Mitie. Richard is also Chair of the BSI Revising Committee for BS8584, “I have valued and enjoyed sitting on the Vacant Property Protection Committee, and learning from and with colleagues in the industry. Being given the opportunity to lead our section is a great honour and one which I grasp with both hands.”

17 | BSIA Connect | Summer 2024

BSIA NEWs

Member launches NEW BSIA CHAIR UNVEILED The BSIA appointed Martin Watson as its new Chair at the Association’s Spring Forum and Annual General Meeting in May. With a background in fire, security and engineering spanning 40 years, Martin is currently Industry Liaison Director for BSIA members Mitie Fire & Security Systems. Martin takes over from Simon Banks, who was appointed Chair in July 2018, overseeing significant changes over a six-year period.

Simon departs as the BSIA’s longest serving Chairman in its 57-year history.

In accepting the role, Martin said: “I am delighted to be taking over the reigns as Chair of this great Association and want to thank Simon, the BSIA team, the rest of the Board and all our contributing members for all their hard work. It is such important work that our member companies do and the BSIA works hard to provide valuable support to them. It is an ever-changing landscape we operate in though, so we still have much to do, and I am looking forward to addressing both the opportunities and challenges our industry faces.”

WORLD FIRST FRT CODE OF PRACTICE RELEASED The first ever British Standard code of practice focusing on the ethical use and deployment of facial recognition technology (FRT), developed on recommendations by the BSIA, has been released by the British Standards Institute (BSI).

The code of practice, Facial recognition technology - Ethical use and deployment in video surveillance-based systems – Code of practice (BS 9347:2024) - has been developed by the BSI, in its role as the UK National Standards Body, to allay concerns by helping organisations build public trust with its proliferation prompting concerns about safe and ethical use. The BSIA’s leadership on the issue began in 2020 with the setting up of a special interest group dedicated to the issue, publishing the industry-first ethical and legal guide on facial recognition, which was acknowledged by UK Government and was the initial template for developing the new standard.

The standard, written for the industry, by the industry, will now allow the legal and ethical usage of this technology advancement in improving the safety and security of people, property and places. Addressing the ethical challenges faced by those using this artificial intelligence(AI) technology, its foundation is based on six overarching AI principles of ‘trustworthiness’, namely governance and accountability, human agency and oversight, privacy and data governance, technical robustness and safety, transparency and explainability, diversity, non-discrimination, and fairness. You can read more about the standard and find out how to purchase it on the BSIA’s new pages.

BSIA Connect | Summer 2024 | 18

Member launches BSIA NEWs 8418 UPDATED GUIDES RELEASED Two guides regarding BS 8418 have been issued by the BSIA this quarter; User guide to a BS 8418 Detector activated remotely monitored VSS system, an aidememoire that gives insight into the benefits of a remotely monitored detection activated VSS system, and A Basic Guide to BS 8418 VSS Systems for Installers, designed to provide a checklist of the main elements of British Standard BS 8418. and is aimed at VSS companies and their installation and maintenance engineers.

You can download the guides from our VSS guides page on the BSIA website.

CYBER CODE OF PRACTICE UPDATED TO ALIGN WITH NEW ACT The BSIA has updated its manufacturers’ code of practice that recommends on the design, testing and manufacture of safety and security products with a cyber exposure, whilst aligning with major new UK legislation.

Manufacturers of safety and security systems Cybersecurity code of practice, is based on international industry best practice regarding cybersecurity and refers to recognised guidance and standards applied to safety and security systems.

Crucially, it aligns with UK’s consumer connectable product security regime, the UK Product Security and Telecommunications Infrastructure (PSTI) Act: 2022, which came into effect in 2024.

The code of practice, which underpins the BSIA manufacturers cyber assurance registration scheme, will assist in providing confidence throughout the supply chain promoting secure connection of products and services and can be accessed upon request from our Cybersecurity Product Assurance Scheme (CySPAG) website.

REISSUE OF GUIDES TO ASSIST LONE WORKERS IN MULTIPLE SECTORS Updated guidance aimed at lone workers across retail,, hospitality and transport have been issued to aid the sector in ensuring ultimate safety for their staff.

To help these sectors make informed decisions when sourcing lone-worker protection products and services, these guides include information on best practices, employers' legal obligations and relevant British Standards, and can be accessed on our Lone Worker pages.

LOOKING FOR OUR NEW AND UPDATED GUIDES? We are regularly updating and creating new guidance based on industry best practice to aid you in your day to day work take a look at our guidance pages today and keep an eye out on social media for updates!

19 | BSIA Connect | Summer 2024

BSIA NEWs

Member launches

THE BSIA INAUGURAL GOLF DAY The BSIA hosted its inaugural Golf Society Day at Celtic Manor Resorts early this quarter.

The BSIA Spring Open provided an opportunity for camaraderie and networking among like-minded individuals.

Business owners and colleagues connected while navigating the course, fostering relationships beyond the boardroom.

Shared enjoyment and challenges bonded players and opened avenues for mutual growth.

The BSIA congratulates the winner, Alex Booth (AURA UK), who finished with an impressive 39 points.

The BSIA would also like to thank the sponsors of this award, Cento. The CEO, Brett Ennals said, "As a company committed to promoting community engagement and upholding industry standards, this event sponsorship resonates deeply with our core values. We understand the importance of networking events like this for building strong connections within the security industry. Through our support of the BSIA and its initiatives, we aim to contribute to the advancement and professionalism of the sector while also demonstrating our active involvement in its growth".

The BSIA would also like to congratulate the winners of the secret-pairs awards which were achieved by Alex Booth and Masaya Kida (Optex-Europe). Special thank you to the sponsors of this award, Pyronix.

Find out more about our Golf Society and our next event on 17 October on our website.

MATES IN MIND AWARDS WESTGROVE GROUP WITH MENTAL WELLBEING INITIATIVE AWARD Sam Downie, Managing Director at Mates in Mind, was delighted to award the Mental Wellbeing Initiative Award to the Westgrove Group at the BSIA Awards 2024. Mates in Mind extends their congratulations to everyone at the Westgrove Group.

Founded by leaders in UK Construction and the British Safety Council to address the high levels of mental illness within the . construction workforce. As a charity we now work to create positive mental health in and through work by campaigning for change in policy and procurement, directly supporting organisations through programs of training and consultancy, and through research in developing the evidence base on effective interventions.

Discover how we can support you: https://www.matesinmind.org/what-we-do

BSIA Connect | Summer 2024 | 20

SECTION MEETINGs EXCLUSIVE MEMBER-DRIVEN MEETINGS to move YOUR INDUSTRY FORWARD

Q2 2024 DATES NOW AVAILABLE bsia.co.uk/sectionmeetings

BSIAGUIDANCE DEVELOPED BY EXPERTS TO ENHANCE THE INDUSTRY

high

quality

guidance

and

codes of practice designed to enhance the industry.

Available to download from our website

bsia.co.uk/latest-guidance-members

RISING STARS

An opportunity to meet some of our key players rising through the ranks in our industry.

WHAT’S YOUR ROLE AND CAN YOU DESCRIBE AN AVERAGE DAY?

WHERE DO YOU SEE THE INDUSTRY AND YOURSELF IN FIVE YEARS?

COMPILED BY BEN MOCKFORD

In my role, I handle client enquiries,

I anticipate significant growth in the

engage with potential customers about

security industry as crime rates continue

our security services, and ensure the

to rise. While I believe that technical

completion and submission of upcoming

solutions will play a larger role in the

tenders.

involves

future, the presence of security officers

updating the pipeline and keeping all

will remain crucial. In five years, I see

opportunities

myself

CAITLYN TURNER LODGE SERVICE Caitlyn joined Lodge Service a year ago as an apprentice, and her dedication and remarkable aptitude has enabled her to complete the entire apprenticeship in record time, finishing early and scoring top marks. Her passion for the security field and incredible drive, along with her welcoming and energetic aura, has saved the business; scoring a contract that

My

average current.

day

Additionally,

I

my

professional

complete upcoming tenders and ensure

network and exploring the marketing

the team is informed and aligned with

aspect of the business, I see myself

necessary tasks to meet the deadline.

leveraging social media to enhance Lodge Service's digital presence.

WHAT DO YOU FEEL IS YOUR GREATEST ACHIEVEMENT THAT YOU’RE PROUD OF IN YOUR ROLE?

ensured future success at a difficult time.

My greatest achievement is winning the Best Newcomer award at the British Security Awards in London.

WHAT ADVICE WOULD YOU GIVE FOR SOMEONE COMING INTO THE SECURITY INDUSTRY? I would tell them to build a strong network and connect with industry professionals, learn from people who have worked in the security industry and

WHAT DO YOU LIKE MOST ABOUT YOUR JOB?

have many years of knowledge to be able

One of the aspects I enjoy most about my

doors to opportunities.

job is the collaborative team environment.

Additionally, I find great satisfaction in interacting with clients daily, assisting them with their security needs.

21 | BSIA Connect | Summer 2024

expanding

to

empower

you.

Networking

can

provide valuable insights and open new

CySPAG Cyber Security Product Assurance Group

Providing confidence to the supply chain

www.CySPAG.co.uk THE CYSPAG SCHEME PROVIDES AN ENHANCED LEVEL OF CONFIDENCE TO THE END USER THAT PRODUCTS PROCURED FOR USE IN SAFETY AND SECURITY SYSTEMS HAVE BEEN PRODUCED IN ACCORDANCE WITH REGISTERED SECURITY COMPANIES WHO HAVE PROCESSES IN PLACE TO MANUFACTURE AND SUPPLY SOLUTIONS USING RISK MITIGATION TECHNIQUES.THIS INCLUDES PROCESSES THAT PROVIDE ONGOING SUPPORT FOR SECURITY SOLUTIONS WITH CYBER EXPOSURE, PROVIDING PRODUCT SECURITY UPDATES AND THE SUPPORT NECESSARY TO INFORM THE SUPPLY CHAIN OF VULNERABILITIES.​ CYSPAG IS A SELF-DECLARATION AND REGISTRATION SCHEME BASED ON THE REQUIREMENTS OF INDUSTRY LEADING CODES OF PRACTICE PRODUCED BY MEMBERS OF THE BSIA.

AI IN VSS SPECIAL

MOVING FROM REACTIVE TO PROACTIVE SECURITY Security shouldn’t just regard reacting to problems; instead, it should also be preventing and protecting them.

Artificial Intelligence (AI) in security combines technological intelligence with human insight — making big changes to the industry. While AI continues to be monumental, the value of the human also remains paramount.

to circumstances and situations that AI

definitive role in creating and developing

may miss.

access policies and managing access control systems effectively.

While AI-augmented VSS can anticipate and

pinpoint

potential

threats

with

extreme precision, human discernment provides depth and observation within these occurrences. AI deciphers patterns and

irregularities;

humans

For access control success, a delicate balance of technological innovation and human oversight is key.

provide

interpretive clarity and understanding.

THE BSIA

Trust and transparency are necessary with access control systems, meaning

VSS have witnessed an incredible shift

Access Control – securing entrances

human administrators must remain fair,

with the incorporation of AI. Traditionally,

through trusted technology

consistent, and compliant with laws and

footage was captured and relayed to centralised systems for storage and analysis, however, security cameras are

With

the

advancement

regulations surrounding AI. of

artificial

Collaborative alarm systems through AI

observers,

intelligence for access systems, key cards

becoming active analysts through the

and/or codes have become intelligent

Modern alarm systems leverage AI to

integration of AI. Video surveillance

algorithms and biometrics to ensure

reduce false alarms and focus on genuine

no

longer

just

passive

systems can detect suspicious behaviour or potential threats with higher accuracy; for example, distinguishing between a

proficient security and efficiency. AI can analyse data from various sources to

pedestrian passing by and a potential

make

access

burglary.

accuracy.

decisions

with

utmost

threats. Algorithms can analyse data that comes from sensors or other sources,

detecting

abnormalities

or

suspicious activity.

Human intervention is often essential

However, human oversight is very crucial for

VSS.

Contextual

understanding

interpreted situations and understanding

Human input is necessary for judgment on exceptional cases, ensuring that access

intricate nuances are all ways in which

decisions

humans provide further consideration

Furthermore, humans also play a

23 | BSIA Connect | Summer 2024

are

fair

and

trustworthy.

with alarm systems, particularly with evaluation of threats and appropriate responses. Critical context and decisionmaking capabilities are not something that AI cannot replicate.

AI AND HUMAN INSIGHT With automation from technology and human intelligence being rife within the security, utilising algorithms and data analysis with contextual evidence is key for optimal performance – making AI and human approach an optimal solution.

ARCs – decision making centres Alarm Receiving Centres (ARCs) use artificial intelligence to process incoming alarms with efficiency, prioritising them based on the level of threat. AI analyses alarm data in real time, providing contextual evidence to help human operators making informed decisions.

Human operators remain essential to ARC operations, using expertise to assess situations, coordinate relevant parties and take appropriate actions. The synergy between AI-driven insight and human decisionmaking is optimal for security responses.

Collaborating a humanitarian approach with AI is key for ARCs, as human operators remain indispensable for judgment and expertise; further benefitting from the streamlining that AI introduces to alarm management. This creates optimal effectiveness and efficiency for ARC security operations.

A collaborative future with artificial intelligence As the security industry widens, influenced by AI and technological innovations, it’s important to remember that human influence is also crucial, creating a union with this technology.

With human

involvement, these technologies and innovations will create harmony for VSS. Furthermore, human involvement with artificial intelligence will ensure that data remains protected and what should be private, stays private.

Human values of ethics, trustworthiness and understanding are key with the ever-prevalent use of AI; and our advice ensures ethical compliance.

The integration of AI within the security industry shows a clear transformative shift on how we protect people, assets and information.

AI is revolutionising the way we detect, analyse and respond to security threats. It’s essential to also bring human oversight into these solutions, however, to provide judgment, ethics and intuition.

The collaboration between artificial intelligence and humanity creates powerful synergy; forming a dynamic partnership that not only enhances security but ensures that technological innovations remain humane. Along with this, compliance with the EU AI Act will enable security companies to fully benefit the integration of new technologies, whilst ensuring they remain principled and congenital.

BSIA Connect | Summer 2024 | 24

AI IN VSS SPECIAL

THE EVOLUTION OF VSS

The growth of video surveillance systems has led to fixed and mobile cameras becoming more mainstream and affordable. We often see these technologies in the form of wireless cameras, personal CCTV and smart doorbells. The development of complex technologies and AI is also evolving the market of video surveillance.

ETHICAL CONSIDERATIONS

CHELSEA PEPLOW, BSIA

under surveillance are aware they are

Although there are ethical considerations for video surveillance, many businesses, organisations and even individuals at home believe this technology is a necessity in keeping themselves or their businesses safe. Advanced technology in video surveillance is helping deter crime and capturing offenders with systems with artificial intelligence (AI) and facial recognition technology (FRT).

Technology has advanced to phenomenal levels, and yet companies within the security sector are not catching up with

Video surveillance often faces scrutiny and concern due to privacy. Processes must be fair and lawful, and businesses should only handle personal data in a way that people would reasonably expect.

There are places where individuals may expect to see video surveillance systems, but organisations must ensure that those being recorded.

Video surveillance systems are a necessity for many businesses.

These systems help improve overall safety by deterring criminals and providing necessary footage for conviction in the instance of a crime.

Organisations must ensure that those under surveillance are aware they are being recorded.

Transparency is the best way to ensure you

are

ethically

utilising

video

surveillance systems. Complying with data protection law means you must provide

information

about

the

surveillance to individuals who may be affected. Signs that are displayed in and

VSS FOR BUSINESSES Commercial surveillance systems can deter theft and other crimes. With wellplaced

video

surveillance

systems,

businesses and organisations can monitor

near to areas with video surveillance is a

areas, help criminals think twice before

great way to be transparent.

committing a crime, and occasionally spot known offenders to prevent them from reoffending.

Of course, there are still instances where crimes may occur. However, with video

it. This could be due to the nature of the

surveillance, footage of offences can be

business, costing, storage, or many other

used to arrest and prosecute criminals.

reasons which we will explore in this

Advanced video surveillance can provide

article.

reliable footage in these instances.

25 | BSIA Connect | Summer 2024

Member launches the evolution of vss FACIAL RECOGNITION TECHNOLOGY

Without making the most out of video surveillance systems,

Facial recognition technology (FRT) is advanced technology that

(which is currently at 31% of users) is a beneficial way to

can identify or verify faces through images or video – whether

integrate security data. Without cloud-based systems, it is

recorded or captured in real-time. Many cameras have

inefficient to analyse video which is recorded locally in multiple

compatible biometric technology to capture facial features and

remote locations.

many users are not appropriately storing data. Cloud storage

metrics, providing extra security in the face of crime.

FRT is often use in security and law enforcement, including video surveillance installation. With FRT and video analysis software, biometric data runs against a database of face images to identify individuals. This gives video surveillance advanced security benefits – particularly in sectors such as retail, organisations and office/manufacturing-based business.

This technology can identify suspicious behaviours, crimes, movements and other security risks to ensure businesses and organisations remain safe, and in the event of a crime or incident, offenders can be identified and prosecuted.

IMPLEMENTING COMPLEX TECHNOLOGIES As technology evolves, so does video surveillance. However, commercial services aren’t as quick to adapt to technology, even with its advances – particularly in a such a sensitive industry.

THE BSIA’S FINDINGS: THE BIGGER PICTURE

Organisations need to be certain that new technology is

The Bigger Picture explored the primary and secondary use of

beneficial.

Despite this, technology in the security industry is advancing at a rapid rate. Artificial intelligence (AI) has been featured in surveillance for many years, and most modern cameras will have AI technology embedded. Video surveillance systems use the most vetted and reliable technology solutions to advance their mission in keeping communities and organisations safe.

video surveillance systems and the risks of these cameras. The aim was to estimate the number of these devices within the UK, focusing on 11 key sectors and representing over 70% of the video surveillance market.

The research also quantified what type of cameras are typically used, the resolution of these cameras, whether they were analogue or IP technology and if these devices had embedded AI analytics. The Bigger Picture investigated several key features,

WHERE CAN THE INDUSTRY IMPROVE?

including storage methods, transmission mechanisms and the future of surveillance.

Through our own extensive research, we have discovered several areas for significant improvement. Firstly, private enterprises are

From this research, it can be deduced that although

using video surveillance systems to benefit the safety of

technological advances are available to video surveillance

customers and employees. However, the public sector remains

systems, companies are slow to adapt them. With AI becoming

chronically underfunded – creating problems.

taboo, companies are missing out on technology that can streamline inefficiencies, automate repetitive tasks and

Local authority including the police rely on an inefficient system

ultimately, provide more accurate data.

of looking for video surveillance or running public appeals for evidence, then asking the users to hand over their recordings.

AI applications can assess and analyse mass amounts of data.

This means that without private recording devices, many cases

This can monitor critical security threats on cameras, providing

would not have the relevant evidence.

even more security.

BSIA Connect | Summer 2024 | 26

THE NEXT GENERATION OF ENGINEERS

For this year’s International Women in Engineering Day, Techwuman have partnered up with the BSIA to celebrate the contributions of women in engineering and science, and their impact on the past, present and future of engineering.

Society in 2014, INWED brings visibility

CHELSEA PEPLOW, BSIA

Crucial to the future of engineering and

MELISSA AHMED, TECHWUMAN

science, women engineers are involved in

We aim to inspire the next generation of women to get into a career in STEM (Science, Technology, Engineering, and Maths), to continue breaking down

to women in engineering, inspiration for the future generation of female engineers

Women can enter and thrive in STEM

and advocacy for gender diversity and

careers

inclusion, in a field where women are

education, mentorship, and professional

underrepresented.

development.

Why should women get into engineering?

support women, by equipping them with

creating solutions to extremely pressing issues — whether it’s the next generation of technology or building solutions for a more sustainable future.

What is INWED? International Women in Engineering Day (INWED) is an annual event dedicated to and

achievements

of

engineering

field.

through

a T

combination Levels

of and

apprenticeships in the UK are helping to the skills and knowledge they need to succeed.

Techwuman aim to encourage the next generation of female engineers through STEM activity days. These are focused in UK primary and secondary schools and are aimed ataddressing the longstanding skills shortage and aging workforce in

barriers in the field.

recognising

Getting women into STEM careers

celebrating

the

women

in

the

It

also

aims

to

encourage

women

to

consider

engineering

as

career

choice,

a

Diverse teams provide higher levels of innovation and creativity. With a mixture of different perspectives and problem-solving approaches, more effective and clever solutions can be provided.

Finally, it’s important to acknowledge that women are also underrepresented in the STEM field. Addressing the gender gap is

highlighting the importance of gender

key, and an increase in women in

diversity in STEM fields.

engineering provides the generation after them role models and mentors, promoting

Founded by the Women’s Engineering

27 | BSIA Connect | Summer 2024

equity as representation increases.

the UK’s engineering industry. Providing pupils opportunities to think about careers early on, the initiative has been highly successful.

THE IMPORTANCE OF FEMALE REPRESENTATION The importance of representation Challenging norms and inspiring the next generation are two key reasons why representation is important — and why INWED should be celebrated. When women are visible in roles traditionally dominated by men, it dismantles stereotypes about gender roles and capabilities. Furthermore, seeing women in diverse roles provides aspiration to an upcoming generation.

To highlight this, Techwuman’s STEM ambassadors are 70% female, giving young girls the opportunity to interact with relatable role models in the STEM industry.

Collaborating with likeminded workforces The Royal Air Force continues to recognise the critical important of high-quality youth STEM engagement — which is why Techwuman have chosen to partner with them.

From raising awareness about the value of STEM subjects to providing an open space to all genders, the RAF push for engineering’s vitality to maintain their workforce.

Inspiring young people from all backgrounds to continue to study STEM subjects at GCSE level and beyond is key to creating a new generation of future engineers. At the same time, promoting industry diversity through gender representation enables the next generation of engineers to pursue a career of their choice.

Increasing the representation of women in STEM is not only a matter of equity, but also a crucial driver for innovation and progress. The next generation of female engineers can provide diverse perspectives, creativity and unique problem-solving skills — creating inclusive and effective solutions to global challenges.

Together, let’s continue to provide an equal working space for the next generation of engineers.

Today is a day for women to celebrate being strong females, being passionate about something, having a mentally stimulating job and most importantly contributing to improving not just our lives but the lives of our children and the children of the future.

We live in a digital era where we can impact the lives of others across the world through a variety of digital platforms. With the world at our fingertips let’s use it to celebrate this day.

Happy International Women in Engineering Day. “Become an engineer and improve the world we live in” – Melissa Ahmed

BSIA Connect | Summer 2024 | 28

THE BACK PAGE INTERVIEW Each quarter a member of the Association ‘interviews’ a member of the BSIA team on the current theme.

PAULINE NORSTROM CEO, ANEKANTA®CONSULTING AND ANEKANTA®AI

to build trust in the use of tech

implementation strategies and a route to

throughout the value chain. I also became

responsible AI adoption. Historically,

involved in steering the use of immature

certain AI security technology has been

AI technology in

critical environments

operated within the exceptions allowed

such as those for the MoD. My voluntary

under GDPR, however as classic AI,

work with the BSIA developing guidance

GenAI APIs, cybersecurity, cloud storage

on emerging technologies complimented

and secure transmission have become

my corporate career as a statutory board

robust enough to be trusted, the use for

director of a number of

technology

security technology is changing to the

companies and created additional interest

extent that a different approach to risk is

beyond commercial deliverables to the

required. Furthermore, the user plays a

wider issues impacting a range of industry

far greater role in the technology

stakeholders from the Government to the

decision process, and they are curious

public.

about how GenAI can bring competitive

WHAT IS YOUR JOB AND HOW DOES IT FIT INTO THE INDUSTRY?

advantage

to

their

wider

business

activities when combined with other security technologies such as object

I am CEO of Anekanta® which I founded

detection and FRT. My outward role is to

in 2016. I created the company from

engage, bringing the benefits in a way

scratch, developed the business plan and

which creates new opportunities to

growth strategies, designed its systems

support the growth of Anekanta® and

and processes, innovated its risk products,

the widespread safe adoption of AI

identified talent to drive our confidential

technology.

AI

compelling value proposition. As a start-

WHERE DO YOU SEE THE INDUSTRY FROM AN ARTIFICIAL INTELLIGENCE PERSPECTIVE IN FIVE YEARS?

up it is normal for the CEO to be actively

The technology used to improve the

engaged in the development of the

safety of the places people work and go

company and its relationship with the

about their daily lives is advancing all the

customer and stakeholders. The job is

time.

split into two main areas – working on the

progressive than others with integration

development of the company ensuring the

of AI, however I see the landscape

and law enforcement for over 20 years.

strategy and plan is executed effectively –

levelling up as the industry understands

As an early pioneer and entrepreneur in

and engaging outwardly to promote the

the capabilities and limitations of ‘classic’

digital and internet technologies pre-

success of the company – a key duty of a

and GenAI better. This is achieved by

Google in the late ‘90s, I was introduced

statutory

becoming educated about ways to use AI

to the industry in the millennium as one

engagement means working with a range

safely

which

digital

of stakeholders, including customers and

liability throughout the complex value

transformation and needing talent from

the ecosystem developing and using AI

chain

outside the domain to catalyse the

technologies such as the BSIA community.

integrators, specifiers, service providers

adoption of new technology.

I am a pioneer and leader in the

and users.

The industry presented a number of

introduction

creating employment opportunities for a

challenges, for example, the reliance on

technologies.

variety of areas within the artificial

out-of-date

technologies

emergence

of

HOW LONG HAVE YOU BEEN IN THE INDUSTRY AND WHY DID YOU JOIN? I

have

been

involved

in

the

commercialisation of technology, such as video, analytics/AI used in security and safety applications across a range of sectors from retail to education, aviation, transportation, manufacturing, aerospace

was

undergoing

digital

a

risk

projects

international

and

customer

director.

and

attracted base

This

adoption

the

with

a

outward

of

new

Some

with of

geographies

are

consideration developers.

more

towards

distributors,

New skills are needed,

despite

the

Not only does my company provide

intelligence sector, ensuring humans-in-

networks

and

services and products which research and

the-loop are capable and accountable for

assess strategic risk, it recommends

the decision they make using AI outputs.

remote access to data created the need

29 | BSIA Connect | Summer 2024

THE BACK PAGE INTERVIEW Additionally, as power consumption, heat dissipation

and

processing

power

improves over time, GenAI processing at

WHERE DO YOU SEE YOURSELF IN THE INDUSTRY IN FIVE YEARS?

meeting notes and lists of actions from video calls. A number of organisations have banned the use of public GenAI

As CEO of a Responsible AI company

models due to security and intellectual

which promotes the beneficial use of

property concerns; it may seem obvious

classic, GenAI and biometrics technologies

that personal and commercially sensitive

in security and other business processes,

data should not be input into a public

across a range of sectors, Anekanta® has

model, however the lack of understanding

already achieved international recognition

of the basic workings of a large language

in the industry, Government, Responsible

model have caused serious data breaches

AI domain and through its customer base

providing real time information directly

which some companies have quickly

which spans several sectors.

from and to the front-line which is crucial

addressed.

The industry is one which operates

to assessing the scene and facilitating a

It is important to recognise that personal

horizontally, and for which AI creates

fast response in emergency situations. AI

productivity tools such as

opportunities

for

cross-functional

regulation will stimulate the adoption of

Gemini, ChatGPT, etc, do not necessarily

integration to solve

problems, and in

AI technology due to the clear guardrails

doing so extends the concept of a security

technology used to categorise people by

it creates, which limit harms and reduce

industry beyond the traditional definition.

biometric data, or the use of an open

liability for the provider and deployer. For

Ever

source LLM deployed inside the firewall

example, through de facto and de jure

cybersecurity

mitigations

ways of doing things which are traceable

capabilities

the

to source such as system logging. In

opportunities, and I see the use of AI

outputs. The risks, also the benefits of AI

technology resulting in physical and logical

technologies are dependent upon how

operational process integration creating a

they are trained, how secure they are,

wide range of further opportunities for

who is using them and for what purpose.

Anekanta®

to

For any business, defining the purpose

support the safe, profitable use of the

and scope of the AI, understanding the

technology.

problems it may solve, setting policy,

the edge may not only improve AI cybersecurity, but significantly enhance day-to-day environments;

activities

in

physical

through mobile devices

and potentially through the use of lightweight augmented reality (AR) visors and body worn cameras, gathering and

contrast to the EU, the lack of UK AI regulation may confuse and potentially stifle the market; for example, the ethical and legal use of FRT is used widely by law enforcement with limited legal barriers, yet private industry is restricted, meaning some decision makers are considering changing their strategies to reduce the innovative use of the technology. I was instrumental in ensuring The BSIA’s

increasing open

and

its

digitalisation, door

Pursuant to the guide, the new standard BS 9347, for the ethical use and deployment of FRT is a code of practice which

operationalised

the

UK

government’s AI regulatory principles and OECD’s guidelines. The latter has been widely adopted into EU law and additionally form the basis of the new Council of Europe framework convention

an

AI

alongside a knowledge base to generate accurate

partnerships

and

contextually

relevant

engaging the stakeholders and responding

WHAT ADVICE WOULD YOU GIVE SOMEONE WHO WANTS TO EXPERIMENT MORE WITH AI IN THEIR BUSINESS?

to

regulatory

requirements

and

implementing de facto standards will help to increase the benefits of the technology and reduce the range of risks it presents

This depends upon a number of factors

to businesses and their stakeholders.

such as the type of business, its size, jurisdictions in which it operates and the sectors it serves. The start point for most businesses is to understand what AI actually covers. It is not just one thing and can include a range of technical processes combined to form an AI system. AI use cases tend to be driven by a cost: benefit and risk discussion. Business leaders should

consider

auditing

and

from Co-Pilot/OpenAI within Microsoft

To

applications

which

independent companies like Anekanta®

structure

recommendations,

are needed.

transcription software which creates

ecosystem,

as

new

understanding what AI systems are in use

AI

risks

to

the rule of law, of which UK is a member. the

same

IoT

on AI and human rights, democracy and support

the

and

proposal on FRT reflected the most current position on AI from the OCED.

present

Claude,

make

text

and to

BSIA Connect | Summer 2024 | 30

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