BSIA Connect: November 2023

CONNECT BSIA THE MAGAZINE FOR OUR MEMBERS BY OUR MEMBERS

ISSUE 1 | WINTER 2023

A PIONEERING APPROACH Putting wellbeing at the top of the agenda

FOUR DAY WEEK

LOLLIPOP TOP 10

INTERNATIONAL MEN’S DAY

Revolutioning wellbeing in the workplace | 13

A positive use of social media | 13

The power of talking and listening | 13

WHICH ONE WILL YOU WIN?

NOMINATIONS OPEN 3 JANUARY

BSIACONNECT THE MAGAZINE FOR OUR MEMBERS BY OUR MEMBERS

BSIA Connect | Issue 1 | November 2023 Produced in-house by the British Security Industry Association.

Contents 5. A pioneering approach - Galliford Try Asset Intelligence 5. Dedicated wellbeing: dedicated teams - dormakaba 9. Wellbeing on the rails - STM Group 11. Sharing is caring -Lollipop Local 13. Pleased to meet you - new members 19. BSIA news round up 21. Rising stars 23. AI: A glimpse into the future 25. The back page interview

Editor: Andrew Cooper Design: BSIA Communications Contributors: Uzair Osman, Asset Intelligence | Jo Shaer, Lollipop Local Darran Hannon, dormakaba | David Evans, STM Group | Graham Evans, BSIA Thank you: Lauren Bettington, BSIA | Arevika Stepanian, STM Group | David Rimmer, Alarm.com | Moira Wilson, Boomerang Carnets | Gonzalo d’Gisbert, Freevolt | Phil Turner, 24hr Solutions | Steve Larkins, VeriFi Edios

British Security Industry Association Anbrian House, 1 The Tything, Worcester, WR1 1HD

CHIEF EXECUTIVE’S FORWARD We find ourselves in the midst of the digital age and a time of positive social change, an era of great yet challenging expectation - progressive, innovative, determining; but even with societal and technological advances, mental wellbeing can often still be seen as something we would rather not talk about. As industry, agencies and government tackles at pace this existential problem, we can see the roots of progress, but it is still something many people would rather not, or are simply unable, to express as a concern.

It is vital that these conversations take place, and as individuals and companies alike, the industry must continue this journey.

Some fantastic initiatives, driven by key people are very much in evidence, as outlined by our members in our new BSIA Connect; from better working conditions, to listening schemes, to social media initiatives. There are also charities and services designed for our industry, such as Mates in Mind and Security Minds Matters, and many companies are doing everything they can to create a happier workforce.

Any progress we make is a step towards tackling the very damaging and often traumatic spectre of mental distress.

Regardless of its roots, it is our duty first as people and as an industry to ensure we are there for our colleagues. No conversation about wellbeing is trivial; looking after each other and simply talking has the potential to alleviate a situation from potentially devastating consequences.

Mike Reddington Chief Executive British Security Industry Association

THANK YOU TO OUR EDITORIAL CONTRIBUTORS

UZAIR OSMAN

DARRAN HANNON

JO SHAER

CONNECT BSIA spectrum Autu THE MAGAZINE FOR OUR MEMBERS BY OUR MEMBERS

DAVID EVANS

BSIA Connect | Winter 2023 | 4

A PIONEERING APPROACH Security Systems members Galliford Try Asset Intelligence have been looking at revolutionising wellbeing in the workplace that suits everybody’s needs UZAIR OSMAN, MANAGING DIRECTOR, ASSET

DISTURBING STATISTICS

Recognition is of course only the first part of the puzzle and acting upon it to

The security industry, with its unique

strengthen our teams, build personal

challenges and demands, has witnessed a

resilience and enjoy the journey we’re all

disturbing trend of mental health issues

on is no easy task for many. As employers,

among its workforces. The statistics

it is our responsibility to fuel this journey.

related to suicide within the industry and

INTELLIGENCE

adjacent sectors are deeply concerning.

The United Kingdom's security industry is

Employees who have dedicated their lives

Statistics relating to suicide [in

a complex and ever-evolving sector,

to

our

essential for maintaining the safety and

themselves battling personal demons in

security of our society. Within this critical

silence. This is a wake-up call that

industry, the well-being of its employees

demands our immediate attention and

call

has been an issue often overlooked, with

action. This comes at a time when skills

the mental health and welfare of its

shortages bite for many and optimising

immediate attention.

workforce overshadowed by the pressing

the image of the industry is needed more

demands and responsibilities of the job.

than ever to attract new talent and retain

The knock-on effects of major industry

existing.

incidents

and

frequently

changing

legislation around the protection and

safeguarding

others

often

find

RECOGNISING WELLBEING

safety of the public, only adds to the

industry]

are

deeply

concerning... this is a wake up that

demands

our

A PHILOSOPHY OF BRILLIANCE Our

ethos

is

straightforward

yet

profound: we believe in the brilliance of

volatility in industry sentiment. As we

At GT Asset Intelligence, we firmly believe

delve into the depths of the security

that every individual is innately brilliant,

industry, one startling fact stands out:

and this philosophy extends to the

industry collectively has been grappling

discover and harness what makes them

industry as a whole. We see our role as

exceptional. This belief serves as the

not just recognizing but nurturing the

cornerstone of our vision to be the

brilliance within our workforce. It is high

SuperContractor ®️ in our industry, where

time that we acknowledge the immense

outstanding individuals empowered by

with alarmingly high rates of suicide and damage

to

wellbeing

among

its

employees. It is high time that we recognize the significance of employee mental health and well-being, and in this

pressure and unique challenges faced by

context, step up to the challenge of

security professionals and make their

revolutionizing

mental well-being a priority regardless of

wellbeing

in

workplace.

5 | BSIA Connect | Winter 2023

the

the niche space they operate within.

our people. We see our role as facilitators, helping each member of our team to

equally outstanding technology drive us forward. We provide the foundations, structure and tools to support each and every one of our people to enable them to unlock their own unique brilliance.

launches AMember pioneering approach INNOVATIVE WORK-LIFE INTEGRATION To address the pressing concerns of employee well-being in our industry, we've embarked on a pioneering journey. One of the most impactful changes we’ve implemented to challenge the status quo is the introduction of a four-day compressed workweek – noting our role in the industry as a Principal Contractor designer, installer, integrator).

In this innovative approach, we entrust our team with the gift of time. Time to pursue their passions, to mend and nurture relationships, to embark on new ventures, or to simply revel in the joy of being. This gift of time is not only about achieving a better work-life balance but also nurturing well-being in mind and spirit.

The impact of this change has been profound. A workforce with more time to focus on their well-being, family, and personal passions is not only more productive but also more creative and satisfied. By promoting a healthier work-life integration, we have taken a significant step towards addressing the well-being crisis that plagues the security industry.

In place for around 6 months our pivotal data is startling.

At time of writing, 88% of our workforce claimed to be happier people following its implementation, which in turn led to nearly 50% of our workforce experiencing

INDUSTRY-WIDE CHANGE

higher productivity rates than working over 5 days.

Whilst this implementation wasn’t a ‘flick of the switch’

The British Security Industry Association (BSIA) is a formidable collective

and had months’ worth of preparation, planning,

of industry leaders. This is where we see the potential for industry-wide

benchmarking and management, how many businesses

change. By embracing the concept of marginal gains, where small efforts

wouldn’t aspire for these results from their workforce.

lead to significant improvements, BSIA members can collectively address the pressing issue of employee well-being. Small, positive changes from

88% claimed to be happier people following [the four day week] implementation, which in turn led to nearly 50% of our workforce experiencing higher productivity rates than working over five days.

each member, when combined, can lead to a seismic shift in how the industry addresses the mental health and welfare of its employees – this is your call to arms!

Asset Intelligence is not just a company for us; it's a movement. A movement that celebrates and elevates the human spirit through innovative practices and a culture of support. As we share our journey,

We understand that well-being extends beyond the

we hope to inspire a broader dialogue on employee well-being within

physical and is much more than just how many days our

our industry, urging peers to emulate a model that places people at its

employee’s work. In recognition of this, we have

heart.

introduced comprehensive mental well-being workshops and wider toolkits to facilitate a more wholesale

The high rates of poor mental health, wellbeing and suicide within the

approach. These workshops, especially during the winter

security industry are a stark reminder of the urgency of this issue.

season, have become a beacon of warmth, offering

Together, as an industry, we can change the narrative, prioritize the

guidance, empowerment, and the necessary tools for

well-being of our employees, and foster a healthier, more vibrant

personal happiness. Our commitment is clear: we deeply

community. By recognizing the brilliance within each individual and

care about each member of our family at Asset

making their well-being a priority, we can achieve transformative

Intelligence and across the industry.

change.

BSIA Connect | Winter 2023 | 6

DEDICATED WELLBEING:DEDICATED TEAMS

Now that the spectre of lockdowns are firmly in our rear view mirror, a renewed focus has landed on mental wellbeing within the industry, and here at dormakaba is no different.

We have also introduced employee

DARRAN HANNON, DORMAKABA

since been followed by activities based

At dormakaba, with the help of our charity

commission

and

senior

management, we have introduced a number of initiatives which are aimed at creating a working environment where employees’ mental health and wellbeing is a primary concern.

Our new hybrid working scheme for example, where employees enjoy a combination of working from home and being office based, has been introduced to not only aid with productivity and creativity but also to help build a stronger team bond and remove the

engagement events, the first of which took place in the summer at our two head office locations where we hosted team building activities and provided refreshments for employees. This has around Halloween. All office based staff were encouraged to come as their scariest selves and take part in a number of events arranged across multiple sites. Fantastic engagement from all employees resulted in a real feeling of togetherness which has been proven to have a positive impact when it comes to our overall mental wellbeing.

HEALTHY MIND HEALTHY BODY Of course a healthy mind is helped considerably if we have a healthy body too. As such, we have teamed up with a local health club in order to offer employees in our Hitchin office the option of joining a free program of yoga classes or fitness sessions (or both for the more energetic!). These classes are offered to encourage all employees to maintain a healthy lifestyle and to take a little bit of time to make sure they are focusing on their own well-being. So far the take-up has been phenomenal.

Being in the office means employees can make use of our newly arranged Wellness Room, where individuals are welcome to take a break in a peaceful environment.

feeling of isolation working exclusively

As much as we have a truly dedicated

from home has the potential to bring.

workforce,

One of the great advantages when it

understand that taking time away from

comes to being back in the office for

work is important when aiming to

some of the week is that employees can

maintain good mental health. The

make use of our newly arranged

annual leave purchase scheme we offer

Wellness Room, where individuals are

enables employees to purchase extra

welcome to take a break in a peaceful

holiday in addition to their standard

environment should they need to.

days.

7 | BSIA Connect | Winter 2023

we

at

dormakaba

Member launches DEDICATED WELLBEING: DEDICATED TEAMS EDITORIAL This proves to be very useful when coordinating half term and school holidays which can often prove to be a stressful experience for parents with kids at school. It is an initiative which shows appreciation to the fact that a recharge is often necessary for an employee to remain happy, both at work and at home.

In May of this year, we ran a number of events to align with Mental Health Awareness Week. We hosted a tea morning where colleagues were encouraged to discuss non work topics with each other, as well as streaming a webinar reminding all employees of the benefits and services available to them. We also had a resounding success with our day dedicated specifically to getting outdoors and in to nature.

“The wellbeing of our staff at dormakaba has always been a key focus for us. We are delighted with the measures put in place recently which we feel empowers our employees to openly discuss any issues they may be experiencing and how they can seek help. Moving forward in to 2024, all of our members mental well-being will continue to be a priority for us.”

This could have taken the shape of a walk at lunchtime, making a work call whilst outside, or simply taking five minutes out of the day to visit your garden. It was an idea designed to remind everyone that it is important to have regular breaks and to be mindful of mental well-being throughout the day. We finished the week with an all staff town hall where the focus was on how to maintain good mental health, and what options are available should someone be struggling.

RUNNING AND TALKING Looking to the future, we have already earmarked May 2024 as a whole month dedicated to raising awareness on the importance of good mental wellbeing. We are looking at arranging a 5km run for employees to take part in and will encourage sponsorship with all collections going to our chosen mental health charity. We are also hosting an event with a guest speaker to visit one of our sites and discuss their battles with mental health, and how they came through it. All of our events and initiatives will be found on our social media channels throughout the year as we aim to continually raise awareness on the importance of mental wellbeing.

On the subject of how dormakaba prioritises the mental well-being of its employees, our Senior Vice President Paul Wright says; “The wellbeing of our staff at dormakaba has always been a key focus for us. We are delighted with the measures put in place recently which we feel empowers our employees to openly discuss any issues they may be experiencing and how they can seek help. Moving forward in to 2024, all of our members mental wellbeing will continue to be a priority for us.”

BSIA Connect | Winter 2023 | 8

WELLBEING ON THE RAILS

International Men's Day is an important occasion for STM Group, both personally and professionally. It provides an opportunity to shed light on an issue that often goes unnoticed, especially when it comes to men's mental health DAVID EVANS, STM GROUP

We

believe

that

by

experiences

and

insights,

sharing

our

In this article you will read first hand

can

accounts and insights from Kuldeep and

contribute to raising awareness and

Chris who are dedicated to fostering a

promoting a healthier approach to

culture of open communication, raising

addressing these challenges.

awareness, and providing the necessary

we

resources to support mental health in The

winter

months

bring

darker

the workplace.

mornings and nights, seasonal affective disorder (SAD), and the impending

Their

financial pressures of the holiday

underscore

season. Sadly, these factors often

addressing mental health head-on,

converge to push suicide rates to an

especially within traditionally male-

As we approach International Men's

annual high. Our dedicated staff, who

dominated industries like ours. As a

Day, we gather to celebrate the positive

are often the first responders to these

Regional Director at STM Group, I am

value that men bring to the world, their

incidents, bear the heavy emotional toll

immensely proud of the work our team

families, and communities. It's a day to

of these challenges. At STM Group, we

is doing to prioritise mental well-being,

recognise the contributions of men and,

are

with

both on and off the job site. By

more importantly, to address a pressing

organisations like Railway Mission and

embracing these conversations and

issue that affects us all – "Zero Male

working with the Railway Chaplains to

implementing the practical tips shared

Suicide."

stand

provide vital support. We have Mental

in these interviews, we hope to inspire

against the scourge of male suicide and

Health First Aiders on each contract,

others to do the same.

work towards a future where every

ready to assist those affected by these

man's life is valued, cherished, and

incidents and offer help to staff

Join us in this dialogue as we work

supported.

grappling with SAD disorder. This is our

together to create a world where every

heartfelt shout-out to our staff, who

man feels comfortable discussing their

International Men's Day is an important

tirelessly serve our communities and

feelings, seeking help when needed, and

occasion for us, both personally and

our industry.

leading healthier and happier lives.

Together,

professionally.

It

we

can

provides

an

opportunity to shed light on an issue that often goes unnoticed, especially when it comes to men's mental health.

9 | BSIA Connect | Winter 2023

proud

to

collaborate

stories

and

the

perspectives

importance

of

By embracing these conversations and implementing the practical tips shared in these interviews, we hope to inspire others to do the same.

MemberON launches WELLBEING THE RAILS Kuldeep Chumber:

“My brother faced severe financial

hardships, and despite discussing his struggles with his employer, he received inadequate support. The added stress of the COVID19 pandemic, coupled with heavy drinking, took a toll on his mental health. Tragically, he saw no way out and chose to end his own life. This devastating experience profoundly affected our entire family.

Looking back, it's evident that if my brother had felt more confident and had a better support network to talk about his issues, this tragedy might have been prevented. It underscores the importance of encouraging open conversations about mental health

What can we all do to promote mental wellbeing?

and not suffering in silence.”

Chris Bignall: “In the railway industry, we encounter numerous suicide prevention situations on a weekly basis, with many involving young men. Our team works tirelessly

to

prevent

these

incidents, identify signs of poor mental health, and intervene to prevent such severe actions.

Here are some tips: Foster a culture of open communication Create an environment where individuals feel comfortable discussing their feelings and concerns without fear of judgment.

Raise awareness Continue to educate your team and peers about the importance of mental health, its challenges, and the resources available for support.

“It's crucial for me to emphasize the importance of raising awareness and keeping mental health at the forefront of our agenda. In fact, our recent toolbox talk was centered around suicide prevention on the railway. I ask all men who are struggling with issues that affect their mental health to seek professional help and, equally importantly, to reach out to someone they trust and discuss their worries or challenges.

Talking about your struggles can make a significant difference and potentially save a life.”

We encounter numerous suicide situations, many involving young men. Our team works tirelessly to prevent these incidents, identify signs of poor mental health, and intervene to prevent such severe actions.

Provide access to resources Make sure that employees have easy access to mental health resources and services, such as counselling, helplines, or employee assistance programs.

Training and awareness programs Offer training on recognising signs of mental health issues and how to respond effectively, just as we do at MTR Elizabeth Line.

Encourage self-care Promote healthy lifestyles and self-care practices within the workplace, such as exercise, meditation, and work-life balance.

Be empathetic and non-judgmental

By implementing our tips and fostering a supportive and

When someone does open up about their struggles, listen

compassionate workplace, we can make a meaningful impact in

attentively, offer support, and avoid making assumptions or

preventing mental health crises among men and, ultimately, save

judgments.

lives.

Let's work together to create a world where no one has to suffer in silence.

Lead by example As leaders, set a positive example by prioritising your own mental health and wellbeing

BSIA Connect | Winter 2023 | 10

SHARING IS CARING

Back in 2021, Jo Shaer of Lollipop Local’s LinkedIn newsfeed was scarce, having disconnected from all the marketers and found the industry disengaged.

Thus, the Lollipop Top 10 was created.

JO SHAER, MANAGING DIRECTOR, LOLLIPOP LOCAL

I went back and looked at the stats more closely. We regularly averaged 2,000-3,000 impressions from a very tight niche of viewers in the industry.

As a marketer, obviously I was thinking

A CHARITY OF MINDS I was very keen that it should be charities that are specific to the Security industry. So, obviously I asked for suggestions on LinkedIn.

about how it could be monetised. But I didn't want it to become a thing that people just viewed as Lollipop trying to make money.

In a LinkedIn conversation, fellow BSIA

In 2021, I launched #LollipopTop10 where I would publish a list of my top 10 favourite uplifting or thoughtprovoking posts from people in the industry that week on a Sunday

member, Carl Meason from Fenix Monitoring

suggested sponsorship

through donations to charity… and that Fenix would be happy to be our first sponsor!

evening.

I did it every week and people seemed to enjoy it. But I had no idea how much until two years later…

Everyone who visited the Lollipop stand at The Security Event seemed to say...

“We love #LollipopTop10!”

And they told us how they would do their best to try to get mentioned each week.

11 | BSIA Connect | Winter 2023

The two that came back were: Security Minds Matter an initiative from the private security industry and supported by the Security Industry Authority (SIA). Chair of the project, Mike Hurst from the IFPO, said the aim is to: share best practice on mental health and

I was starting to see industry professionals publish posts talking about stillborn babies, losing partners to cancer, suffering strokes and other debilitating long term illness.

And others who openly admitted to struggling with mental health issues.

wellbeing, signpost individuals and employers

to

additional

support,

provide resources such as toolkits and guidance and stimulate conversation and debate on this important issue. The second, Pick Guardian is an initiative from Rebecca Pick to fund monitored panic alarms to help victims of domestic abuse.

Both incredibly worthy causes - and crucial in the current climate.

Member launches SHARING IS CARING SPONSORSHIP

Here’s what Matthew said: “After getting to know Jo over the

Because I wasn’t just seeing fabulous views and smiles in my

past 12 months, it was an easy decision when OPTEX was

LinkedIn news feed, I was also starting to see industry

approached to lend support to Lollipop and contribute to

professionals publish posts talking about stillborn babies, losing

fundraising for security industry charities. This opportunity

partners to cancer, suffering strokes and other debilitating long

allowed us to express our gratitude to the industry that has

term illness.

been our home for nearly 45 years. The overwhelming response that Jo and Lollipop have garnered is a true testament to Jo's

And others who openly admitted to struggling with mental health

dedication and the relentless effort she invests in our field.”

issues. Clearly, charities that support improving mental health are vital. With our two charities in place, it was time to seek out some

Sponsor #3 was our very own British Security Industry

sponsors!

Association. BSIA Chief Executive Mike Reddington put me in touch with

Head of Communications Andrew Cooper and

We asked companies that might want to increase their visibility

that’s how I found out about their chosen charity, Mates in

within the industry in a non-sales way… and have a feelgood factor!

Mind - a leading UK charity raising awareness and addressing the stigma of poor mental health, focusing on construction, as

Our first week with Fenix Monitoring was at the beginning of

well

as

related

sectors

October. Then sponsor #2 came on board; Matthew Hearn and

manufacturing, and others.

including

transport,

logistics,

OPTEX - another BSIA member!

The BSIA kindly agreed to be sponsors with a donation to Mates They particularly liked the idea of donating to an industry-related

in Mind for a week in both October and November.

charity and specifically one related to mental health and agreed to sponsor one week per month to the end of 2023 and on into 2024

OVER TO YOU!

with donations going to Security Minds Matter.

Would you like to get the feelgood factor of being a sponsor for #LollipopTop10? Let's cut to the chase. You've seen how the #LollipopTop10 turns a regular Sunday scroll into a spotlight for the Fire & Security industry's finest. It's way more than just a list; it's a weekly dive into our community, a round of applause for those who keep pushing through adversity, and a reminder that we're all in this together.

Mates in Mind - a leading UK charity raising awareness and addressing the stigma of poor mental health recommended by the BSIA. By sponsoring #LollipopTop10, your company name is attached to this uplifting and thought-provoking positivity. It's an opportunity to step up, not just to boost your LinkedIn visibility but to bolster a cause close to all our hearts: mental health.

Ready to show tangible support for those within our ranks facing tough times? It's simple. Email me today!

And let's talk about getting your company on board. Your future self - and your community - will thank you.

So, what's it going to be? Are you in?

BSIA Connect | Winter 2023 | 12

PLEASED TO MEET YOU Meet the latest members to join the BSIA and to become part of the Association family.

COMPILED BY ANDREW COOPER

WHY DID YOU JOIN?

How can we raise the profile of

I have been working in the security and

our sector?

smart-home industry for over 20 years, and have known about and worked with the BSIA previously. I was very keen for Alarm.com to become a member, and to network and work with manufacturers

Meet David Rimmer from Alarm.com, who joined as Overseas members.

and installers at this crucial time when smarter

home

security

and

IoT

is

becoming more prevalent.

WHAT BENEFITS OF MEMBERSHIP ARE YOU LOOKING FORWARD TO? I'm looking forward to the numerous benefits of our membership, especially the Alarm.com is the leading cloud services

to

should focus on raising awareness about the broader capabilities of smarter-home security, especially in automation and video solutions. Increasing this awareness can

foster

greater

adoption

and

recognition of the value our sector brings to customers. We also need to emphasise

Installers can and should be the trusted professional that all customers can rely on.

opportunity

To elevate our industry’s profile, I feel we

establish

meaningful

how installers can and should be the trusted professional that all customers can rely on, to integrate and manage and maintain their whole home and business smart-security system.

WHAT EXCITES YOU ABOUT THE FUTURE? I'm particularly excited about the realm of

manufacturers,

Intelligent Automation (IA) and advanced

platform for the intelligently connected

installers and partners, to help promote

analytics. The potential for innovation,

property. Millions of consumers and

the value and benefit of the professional

such as Wi-Fi sensing and technologies like

businesses depend on our technology to

industry. I hope that membership will give

Matter,

manage and control their property from

us

effectively

advancements not only enhance security

anywhere. Our platform integrates with a

demonstrate how our solutions can bring

but also offer opportunities to free up time

growing variety of security products and

new capabilities to our partners, which

and provide peace of mind for individuals

Internet of Things (IoT) devices through

help increase Recurring Monthly Revenue

and businesses. It's a thrilling prospect to

our apps and interfaces. the world.

streams and build long-term customer

see how these developments will shape the

loyalty.

industry and our daily lives.

13 | BSIA Connect | Winter 2023

connections

the

with

opportunity

to

holds

great

promise.

These

PLEASED TO MEET YOU

FRONT PAGE- ADD APOSTROPHE TO ‘MEN’S’

WHAT CONCERNS DO YOU HAVE? One of the concerns I have about the future is the growth of the DIY and selfinstalled security solutions. Professional installation

ensures

that

security

solutions are expertly set up, optimized, and integrated into the broader network, guaranteeing maximum effectiveness and peace of mind for our customers and we must continue to educate the market about the advantages of professional installation

in

safeguarding

their

properties and loved ones. It's important to emphasize, that Alarm.com operates as a B2B provider exclusively within the professional

security

industry.

It's

WHAT WOULD YOU SAY TO A COMPANY COMING INTO THE INDUSTRY?

essential for us to ensure that security

My advice would be to seek partnerships with reliable hardware and service platform

installers continue to perceive us as the

providers that enable you to generate recurring revenue streams, and not a one-time sell.

go-to provider for top-tier security and

Integrating devices and solutions together, so that everything seamlessly joins and works

automation services, and can compete

and can be controlled through a single App is what customers want to make their life

against

alternatives.

simple. Additionally, focus on data and analytics solutions to enhance customer loyalty

Maintaining our reputation and value

and satisfaction. These partnerships and data-driven insights can set the foundation for

within the professional sector is crucial.

long-term success in the security industry.

the

many

DIY

Meet Moira Wilson from Boomerang Carnets who joined us as Associate members.

WHY DID YOU JOIN?

WHAT EXCITES YOU ABOUT THE FUTURE?

We found the BSIA’s website via an

The ATA Carnet document is being

internet search for an association of

digitized and, with that, will bring many

security industry companies and we joined

benefits to the global supply chain

because

including

the

benefits

provide

opportunities for us to promote our

increased

security

in

international trade.

service to other members. Our ATA Carnet service assists companies who want to expand into foreign markets and grow.

WHAT BENEFITS OF MEMBERSHIP ARE YOU LOOKING FORWARD TO?

WHAT WOULD YOU SAY TO A COMPANY COMING INTO THE INDUSTRY? ATA Carnet use will help jump-start your export

program.

Whether

you’re

considering exhibiting at an international trade show or taking samples of your

Exposure to member companies in the

product to show prospective customers, or

Boomerang Carnets specialise in ATA

security industry who want to expand and

demonstrating equipment in a foreign

Carnets and customs duty guarantees

grow globally while saving money and time

country, with ATA Carnet use, the

including carnet bonds used to clear

moving goods, equipment, or merchandise

“Merchandise

customs in 87 countries without paying

across international borders temporarily.

payment of import-duty and -tax and

import-duty and -tax on goods.

ATA Carnets facilitate the temporary

easier customs clearance of your goods,

export of boomerang freight.

merchandise or equipment.

Passport”,

you

avoid

BSIA Connect | Winter 2023 | 14

PLEASED TO MEET YOU WHAT CONCERNS DO YOU HAVE?

How can we raise the profile of our sector?

Meet Phil Turner of the 24hr Solutions Group, who joined as Associate members.

I think the global economy is a concern on

I think, the very nature of what you do,

everyones mind at the moment. With the

within the industries you cover is key in

uncertainty in many countries around the

any profile build. I think companies that

world, playing safe is everyones ‘go-to’,

hold

be

but I feel that with the skill set we have

encouraged to showcase this and their

within the group, this is also our key

services, but also be proud both of their

benefit. The ability to be nimble and quick

membership but also of the members from

to adapt are a key advantage to ensure

the BSIA.

customer satisfaction, to enable us to

the

membership

should

really be the ‘go to company’ who really

WHAT EXCITES YOU ABOUT THE FUTURE? Our business never stands still for long.

We are working in key rolls with major

will live by our strap line ‘no problems, only solutions!’

WHAT WOULD YOU SAY TO A COMPANY COMING INTO THE INDUSTRY?

24hr Solutions supply Engineering and

CVIT suppliers in the UK, and are now

Support Services on the Global Stage.

starting to create a name for ourselves

Highly

of

overseas, with work coming in from as far

Do it. I would always encourage anyone to

engineering, our dedicated teams thrive

as the Caribbean Expansion and growth

try anything. Its not easy, and you will get

on challenges, pride on performance and

are always exciting, but the positive

a clear lack of sleep. But put in the hard

are key in supporting companies on a

feedback we get from our current clients,

work, and it will be hard, but be adaptable,

global platform. They have extensive

as well as their continued support and

never close a door, always focus on

technical knowledge and are focused on

continued ‘push’ for us to take on more

delivery, customer expectations and give

providing an excellent level of service and

work for them and expand our services

the best possible service you can on the

attention to detail.

further are a real pleasure to hear.

budget the client gives! Never say No, and

qualified

in

all

aspects

always be honest and try your best!

WHY DID YOU JOIN? We do a lot of work in the CVIT industry and learned about the BSIA through its member group. The positives of being part of such an organisation are huge and bring us closer to supporting our clients with a network and wealth of information and experience.

WHAT BENEFITS OF MEMBERSHIP ARE YOU LOOKING FORWARD TO? The key to any membership is the ability to both learn, have the support of a large membership organisation like the BSIA, and to be part of a network. In the current climate, this is key in both showing wilfulness to learn, succeed, and also to show that we achieve the highest levels of service through these memberships.

15 | BSIA Connect | Winter 2023

Exciting times ahead for sure!

Oh and good luck!

PLEASED TO MEET YOU WHAT BENEFITS OF MEMBERSHIP ARE YOU LOOKING FORWARD TO? Meet Steve Larkins of VeriFi Edios Ltd, who

We look forward to networking and

joined as Associate members

benefiting

from

other

opportunities

provided by the membership.

How can we raise the profile of

WHAT CONCERNS DO YOU HAVE?

our sector?

We remain concerned about the potential

To raise the profile of our sector, we

consequences of irresponsible approaches

believe

individuals,

and insufficient investments in security

businesses, and organizations on how to

systems. Such negligence could lead to

ensure safety, security, and compliance in

serious legal and financial problems for

various circumstances.

companies in the future.

WHAT EXCITES YOU ABOUT THE FUTURE?

WHAT WOULD YOU SAY TO A COMPANY COMING INTO THE INDUSTRY?

Looking ahead, we are excited about

To any start-up company entering the

solutions to clients by the application of

embracing

as

industry, we extend our offer of assistance

unique cloud based software packages

efficiently managing the increasing volume

in maintaining GDPR compliance. This

created by our software developers and

of data, including CCTV systems, visitors,

support allows you to focus on developing

hosted by Amazon Web Services. Data

patrols, and DOBs. These challenges also

your business and delivering high-quality

compliant

present new opportunities for growth.

products and services to your clients.

in

educating

VeriFi is a consultancy & services business provider to the Facilities Management sector and security companies delivering GDPR compliance support services and practical

end

to

end

management

management

information

new

challenges,

such

systems under our EIDOS brand include: activity log/eDOB, visitor management, secure file sharing system, proof of presence, and key & asset management.

WHY DID YOU JOIN? We

discovered

the

BSIA

through

recommendations from our partners and clients in the security sector. Joining the BSIA allows us to engage with security companies, gather valuable feedback, and discuss current industry opportunities, risks, and challenges with BSIA members.

We are committed to supporting our clients and their customers in meeting all GDPR

requirements

and

further

strengthening the security sector.

As a BSIA member, we are pleased to offer special rates on our products and services to fellow members.

BSIA Connect | Winter 2023 | 16

PLEASED TO MEET YOU WHAT BENEFITS OF MEMBERSHIP ARE YOU LOOKING FORWARD TO?

WHAT EXCITES YOU ABOUT THE FUTURE? We are just glad to be here and get

Meet

Gonzalo

d’Gisbert

of

Freevolt

Technologies, who joined as Principal members.

security

involved in shaping the industry to help

industry to demonstrate the advantage of

address the pain points that customers are

on-card biometrics and to also be able to

facing when considering their security

participate in shaping and improving the

needs and requirements. And of course to

security

Access

to

the

professional

landscape,

willingness

to

trial

particularly

their

make connections and meet like-minded

and

new

professionals and companies.

adopt

technologies.

How can we raise the profile of

WHAT CONCERNS DO YOU HAVE?

our sector?

None so far!

We are new to the security industry so we’re still discovering, but we have seen that there is often resistance to new Freevolt Technologies Limited is a UK technology company as a spin-out from Imperial College London to commercialise research in the fields of radio frequency energy harvesting and wireless charging technologies with the aim of improving the energy

efficiency

and

environmental

sustainability of low power electronic devices.

Smart

cards

is

our

lead

application.

technologies – people like to use what they know. While it is true that security requirements vary greatly across different customers/verticals, it is important to consider how existing, and new solutions might

better

requirements.

address Often,

those they

specific

might

be

simpler to implement, use, and cheaper than you think!

WHAT WOULD YOU SAY TO A COMPANY COMING INTO THE INDUSTRY? As an SME ourselves, who are very new to this industry, and so effectively a “startup” to it in many aspects, I would say to make sure you keep speaking to people and listening to their pain points in order to see how your solution might be able to help them. Don’t tell people what you think

they

problems/challenges,

Freevolt have created the world’s first battery-less biometric access card which enables businesses to upgrade their site security to biometrics simply by swapping their

employee

infrastructure

or

badges

software

–

no

changes

required. The card will work with existing systems; furthermore, with the biometric data stored

on the card, GDPR and

Privacy compliance is much easier.

WHY DID YOU JOIN? We came across the BSIA through attending

listen seek

to

their new

opportunities, and most of all enjoy yourself!

out

need,

industry

events

and

immediately saw the impact they have on the UK security industry, and we really wanted to be a part of that.

17 | BSIA Connect | Winter 2023

BSIA NEWs

Member launches

AWARDS WIN SILVER AT AWARDS The BSIA picked up Silver at the recent Association Excellence Awards for Best Longstanding Event for its British Security Awards. In awarding the trophy, the judges said it was: “excellent to see the evolution and turnaround of a longstanding event into something of which the BSIA can be truly proud...an entry which shows the evolution of the event since its rebranding. It has increased the number and breadth of entries sevenfold demonstrating its engagement with its community.”

LATEST ROUND OF GUIDANCE LAUNCHED The latest round of guidance for our members has been released, with guides relevant to our Video Surveillance (on CCTV privacy masking and video content analysis), Access & Asset Protection (a guide to turnstiles) and Security Systems (a guide to All-IP and changes to the telephony service).

Over November and December we will be releasing guides aimed at our Alarm Receiving Centres, Lone Workers and Vacant Property Protection sections.

You can access these guides from our latest guidance page on the BSIA website or email the technical team to get your copy today. We will also send out regular updates on email.

BSIA CONTRIBUTE TO HOME OFFICE CAREERS BROCHURE The BSIA was involved in the creation of the Home Office's Find Your Future in Security brochure, which has just been released.

It was produced by the Security and Resilience Growth Partnership (SRGP), following on from research carried out by the Joint Security and Resilience Centre (JSaRC) which revealed security businesses are marginally more likely to report gaps in the skills of their workers than other businesses. Aimed at young individuals (aged between 14-24), it highlights some of the excellent career pathways and puts a spotlight on numerous security-related roles, including their potential earnings and clearly states the benefits of working in the security industry. You can get your copy from the Home Office website.

19 | BSIA Connect | Winter 2023

Member BSIA launches NEWs

CYBERSECURITY SERVICE FOR MEMBERS The BSIA’s Cybersecurity Product Assurance Scheme (CySPAG) certification scheme, designed to differentiate specific security services and products in the world of IOT is now available to any BSIA member who fits the criteria.

You can now obtain a certificate as part of your membership for next year. Visit the website today and find out how this works for you.

AI & BIOMETRICS GROUP LAUNCHED The BSIA is launching one of its most significant Special Interest Groups this month, the AI & Biometrics Group.

Chaired by BSIA Honorary Member Pauline Norstrom, its purpose is to focus on utilising AI in various biometrics for innovative development and application, aiming to advance biometric tech with AI, explore its innovative uses, and contribute to policy and ethical discussions.

The first meeting takes place on 30 November with regular catch ups for project discussions, idea brainstorming, and reviewing relevant research, with active member contributions. Members interested in being involved in this group can get in touch by emailing the technical team.

DATES FOR YOUR 2024 DIARY! It’s almost 2024 and we are excited to announce some key dates in our calendar. We have released the first quarter of section meetings, which you can access from the section meeting part of our website and can also confirm that we will be holding our Spring Forum (and AGM) on 19 April, Autumn Forum on 8 October and our ever popular British Security Awards on 3 July.

We will also be holding Regional Forums at the beginning of the year in the Midlands and another one in the North West later in the year - watch this space!

BSIA Connect | Winter 2023 | 20

RISING STARS An opportunity to meet some of our key players rising through the ranks in our industry.

COMPILED BY ANDREW COOPER

JACK DAVENPORT CUSTOMER SERVICE OFFICER

WHAT DO YOU LIKE MOST ABOUT YOUR JOB?

WHERE DO YOU SEE YOURSELF IN FIVE YEARS?

I like the fact that no two days are the

I would like to see myself leading my own

same and that there is always an

team not just as a supervisor but as a

opportunity to learn. Each day presents a

manager, making sure I lead the team to

different

an award-winning standard.

challenge

that

requires

a

different approach.

WHERE DO YOU SEE THE INDUSTRY IN FIVE YEARS?

WHAT DO YOU DO TO RELAX?

I can see the industry getting bigger and

I like to go to the gym; I also enjoy riding

covering a variety of different roles.

my dirt bike with my brother and sister and

WHAT’S YOUR ROLE AND CAN YOU DESCRIBE AN AVERAGE DAY?

visiting various places with my partner and

My role as a customer service officer is to

ANY ADVICE FOR ANYONE COMING INTO THE INDUSTRY?

ensure the safety and welfare of fellow

children.

officers and members of the public.

Take each day as it comes. Listen to

A typical day consists of patrolling the site

suggestions

looking out for spillages and any excess

experience, adapt and refine your own

rubbish laying about and waiting with it

skills creating your own ways of dealing

until a member of the cleaning team

with situations that works for you.

arrive, other bits of rubbish we collect

Take any opportunity you get; every

ourselves. I assist stores with shoplifters

opportunity is a step forward to self-

and, members of the public with any first

development.

aid incidents or helping elderly people carry their bags. I also carry out any tasks set by the centre management team.

21 | BSIA Connect | Winter 2023

from

others

with

more

Jack was winner of the inaugural Gaby Hutchinson Award for Best Newcomer at the British Security Awards in June 2023.

RISING STARS OMER ALI SITE SECURITY/CCTV OFFICER

WHAT DO YOU DO TO RELAX? I enjoy going to the gym. I believe this is great for my mental health and I like to focus

and

specialise

in

weight

lifting/powerlifting. This allows me to engage in mind/muscle connection and helps me relax in my free time.

I also like to bond with my family and

WHAT’S YOUR ROLE AND CAN YOU DESCRIBE AN AVERAGE DAY?

being a proud father to a wonderful twoyear-old son. Spending as much time with my son and taking him out to daytrips and

My role is inspecting and patrolling the full

site/businesses

reporting

suspicious

regularly

and

behaviour

and

soft play. I also enjoy a nice quiet night in with great food, a psychological thriller movie/drama series, as this helps me

monitoring CCTV cameras. I also work very closely with local authorities, such as the Police, Fire service and medical personnel

and

investigate

WHERE DO YOU SEE YOURSELF IN FIVE YEARS?

incidents,

security breaches, criminal suspicious

I would love to be seen in a leading

behaviour.

managerial

role

within

the

security

industry. In my career, I have worked strive to work very closely with my current

I enjoy helping others and like to make sure that everyone is safe; I’m passionate about protecting members of the public and business and like working a physically job

that

can

sometimes

Due to an increase in security threats, I believe more businesses will increase security measures and further benefit the growth of the industry.

alongside with great managers and will

WHAT DO YOU LIKE MOST ABOUT YOUR JOB?

active

unwind and de-stress.

be

challenging.

WHERE DO YOU SEE THE INDUSTRY IN FIVE YEARS?

security company who I work for.

ANY ADVICE FOR ANYONE COMING INTO THE INDUSTRY? I would advise someone new coming to the

Currently I am a site security officer and

industry to remain professional at all times

work very closely with my current

throughout your career. By building

management team. I have progressed and

professional relationships I believe this

have developed my skills working in my

makes you more valuable to the security

current position and working very closely

you work for and to the client you

with my management team, I believe I will

represent.

be ready to take the next step to progress

long way and plays a key part in team work

within this field within the next five years.

and future leading roles.

Professionalism goes a very

I believe the security industry will continue to grow in the UK and on a global level, as the industry provides services which aim to protect people/property from criminal harm or damage. Due to the modern world and increase in security threats, I believe more businesses such as retail, hospitals, night clubs etc will increase security measures and further benefit the growth of the industry.

Therefore without the security industry businesses and individuals would be at far greater risk of harm.

BSIA Connect | Winter 2023 | 22

A GLIMPSE INTO THE FUTURE

Step into a security landscape that is not only powered by the marvels of technology but also steered by the intricate nuances of human sensibility.

clarity, understanding the intricacies that

GRAHAM EVANS TECHNICAL MANAGER BSIA

BIOMETRICS - THE PINNACLE OF PERSONALIZED SECURITY

As Artificial Intelligence (AI) paves the

As biometric systems evolve, using AI to

way for radical advancements in the

recognise everything from facial features

Fortified with AI, tomorrow's access

security

domain,

the

to the unique rhythm of one's heartbeat,

control mechanisms will move beyond

industry

from

historically

reactive

human oversight ensures the ethical

mere recognition. They will understand

paradigms

to

anticipatory,

proactive

handling and interpretation of this deeply

patterns,

systems, the essence of human touch

personal data. The future sees not just a

anomalies. Yet, the human element brings

remains irreplaceably significant. It’s this

system that knows you by physical

adaptability, understanding of the need

touch that guarantees that the formidable

attributes but one that respects the

for exceptions and trustworthiness in

capabilities

human essence behind those attributes.

such pivotal security decisions.

of

transitioning

AI

are

harmoniously

complemented and rooted in human ethics, trustworthiness, empathy, and intuition.

VIDEO SURVEILLANCE SYSTEMS (VSS) & AI - SEEING BEYOND THE OBVIOUS While the AI-augmented VSS of the future can anticipate and pinpoint threats with unparalleled

precision,

human

discernment introduces a layer of depth to these observations. While AI can decipher

patterns

and

forecast

irregularities, humans bring interpretive

23 | BSIA Connect | Winter 2023

might

elude

Together,

they

machine

perception.

offer

unyielding,

an

comprehensive defence.

The future sees not just a system that knows you by physical attributes but one that respects the human essence behind those attributes.

ACCESS CONTROL - TECH AND TRUST

behavioural

nuances,

and

A GLIMPSE INTO THE FUTURE ALARM SYSTEMS AND AI - GUARDIANS OF THE NEW AGE

November sees the BSIA launching one of its most significant Special Interest Groups this month, the AI & Biometrics Group.

AI-driven alarm systems of the future

CONTRIBUTIONS FROM BSIA TECHNICAL TEAM

promise

AND PAULINE NORSTROM, ANEKANTA CONSULTING

fewer

false

alarms

and

a

heightened focus on genuine threats. Still, the human touch remains central. When

The BSIA has been running a facial recognition interest group since 2019, which

an alarm sounds, human judgment, backed

produced the Association’s ground breaking Automated Facial Recognition – a legal and

by AI insights, evaluates the situation,

ethical guide. Following on from this, it was proposed to expand the scope to cover

communicates with key stakeholders, and

Artificial Intelligence (AI) and also biometrics.

orchestrates the most apt response.

The security sector uses a range of AI based biometrics products and these

ARCS - DECISION-MAKING HUBS OF TOMORROW

technologies advance as do their use, and the sector needs to be aware of their

In the futuristic Alarm Receiving Centres,

AI & Biometrics is fast becoming incredibly important to the security realm, with the

while AI algorithms diligently categorise

the EU AI Act, published in 2021, affecting all users and providers to EU organisations,

and provide context to potential threats,

and will have an extensive impact on the security sector's obligations and exposure to

the human expertise crafts the strategies,

risk.

changing obligations when using these technologies.

collaborates with ground teams and critical

The UK AI regulation also sets out a framework of principles to be followed to ensure

decisions. The ARC metamorphoses into a

responsible and trustworthy AI, and the sector needs to be aware of the changing

nexus where machine insights and human

landscape and adapt accordingly.

makes

those

split-second,

decisiveness coalesce.

With significant developments to come, these technologies are potentially harmful to the health, safety and fundamental rights of individuals, and therefore strict control over their use is crucial; working together as an industry, it is hoped we can deal robustly with both the threats and opportunities that AI presents us.

JOIN THE DEBATE AT THE AI & BIOMETRICS GROUP - 30 NOVEMBER 2024 Join

the BSIA’s AI & Biometrics Group this

month and be part of the story.

Chaired by BSIA Honorary Member Pauline

NAVIGATING A COLLABORATIVE FUTURE As the horizon of security widens, influenced

by

AI

and

technological

innovations, it's crucial to remember that our journey isn't about sidelining the human element but celebrating its union with technology. By ensuring human involvement, AI-driven innovations in VSS, biometrics, and access control are underscored by human values of ethics, trustworthiness, and understanding.

Norstrom, its purpose is to focus on utilising AI in various biometrics for innovative development and application, aiming to advance biometric tech with AI, explore its innovative uses, and contribute to policy and ethical discussions.

The first meeting takes place on 30 November with regular catch ups for project discussions, idea brainstorming, and reviewing relevant research, with active member contributions.

Members interested in being involved in this group can get in touch by emailing the technical team.

PAULINE NORSTROM BSIA HONORARY MEMBER & CHAIR OF AI & BIOMETRICS GROUP

BSIA Connect | Winter 2023 | 24

THE BACK PAGE INTERVIEW Each quarter a member of the Association interviews a member of the BSIA team on the current theme.

AREVIKA STEPANIAN STM GROUP/ASIS INTERNATIONAL

In general, the support, opportunities, and sense of community are unparalleled. Just remember, your level of engagement will determine the extent of the benefits you receive, so stay active and engaged to unlock the full potential of your membership.

WHAT DO YOU THINK THE PRIORITIES ARE AT THE MOMENT AROUND MENTAL HEALTH? Mental health is an increasingly important priority in the security industry, just as it is in society at large. The pandemic and recent global events have highlighted the impact

of

mental

health

on

both

employees and customers.

Having the privilege of serving as a Director at STM Group, a Board Member

HOW LONG HAVE YOU BEEN A MEMBER? STM Group (UK) Ltd has been a dedicated and longstanding member of the BSIA for many years. The BSIA plays a crucial role in promoting best practices and standards within the security industry, and our continued membership reflects our commitment to upholding these standards. supportive and inclusive environment for all stakeholders.

WHAT DO YOU ENJOY MOST ABOUT BEING A MEMBER?

at ASIS International – UK Chapter as well as Skills for Security, and actively participating in various associations and groups, it's heartening to witness the industry's commitment to mental health.

I've seen industry leaders come together, hosting events, raising awareness, and openly discussing the challenges we face.

We're fortunate to have the support of organisations like PTSD Resolution, Mind,

We're witnessing a growing commitment to creating an environment where diversity, equity, and inclusivity are embraced, and everyone feels valued and supported. This commitment extends to ensuring that mental health resources and support are accessible to all, irrespective of their background or identity.

Lastly, we're resolute in raising awareness about mental health issues and dismantling the stigma surrounding them.

Our security personnel undergo comprehensive training to recognise signs of distress, and they are equipped with immediate resources to provide assistance to individuals in crisis.

DO YOU THINK THE INDUSTRY HAS PROGRESSED DURING YOUR TIME? The security industry has come a long way, and I'm thrilled to see the sense of community, collaboration, innovation, and focus on mental health and EDI (Equity, Diversity, and Inclusion) flourishing within our ranks. These changes reflect our industry's commitment to not only keeping people and assets safe but also ensuring the well-being and inclusivity of all stakeholders.

HOW DO YOU SEE THE INDUSTY IN FIVE YEARS?

The Railway Mission, and initiatives like

I see a bright future for the security

#SecurityMindsMatter, which have been

industry; innovation will continue to be

invaluable in this journey.

the driving force behind our industry's growth. Technological advancements will

Being part of the BSIA has allowed me to connect with a wonderful community of professionals within the security industry.

I've had the privilege of building meaningful relationships, sharing experiences, and gaining invaluable insights into the ever-evolving landscape of security.

Secondly, the BSIA keeps its members informed about the latest developments and regulations in the security industry.

Staying up to date is essential for our organisation's compliance and customer satisfaction. Lastly, the BSIA's advocacy efforts ensure that our industry's concerns are heard at the national level, influencing policy decisions that affect our operations and customer experiences.

25 | BSIA Connect | Winter 2023

Within our industry, the well-being of our

empower us to provide even more

security professionals is a top priority.

comprehensive protection for individuals

They face unique challenges in their roles,

and assets, fostering a sense of safety and

and it's our responsibility to provide them

security like never before.

with unwavering support.

Sustainability will be a core focus for the At STM Group, we've taken concrete

security industry in the coming years.

steps to address this concern, and you can

We'll

find out more about these initiatives in a

friendly and energy-efficient security

separate interview with our Regional

solutions, aligning our practices with

Director, David Evans, featured in this

environmental

magazine. These initiatives encompass

regulatory landscape will continue to

employee

evolve; staying compliant with changing

assistance programs, the

wholeheartedly

appointment of Wellbeing Champions and

regulations

comprehensive

essential,

training

aimed

at

embrace

consciousness.

and

standards

prompting

a

eco-

The

will

be

culture

of

equipping our team to handle the

continuous improvement and innovation

demands of their work effectively.

across our industry.

THE BACK PAGE INTERVIEW Our unwavering commitment to customer satisfaction will persist and thrive. Our

WHAT DO YOU ENJOY ABOUT WORKING AT THE ASSOCIATION?

industry will rise to the occasion by offering

ever-more

personalised

and

integrated security solutions that cater to the

unique

needs

of

each

client.

Customer-centricity will remain at the core of our approach, ensuring that our services not only meet but exceed expectations.

I really enjoy supporting our members, encouraging them to make the most of the many benefits that membership of the BSIA includes. I also enjoy networking within the industry and meeting people from the diverse range of jobs and lines of business that the security industry has.

Lastly, the security industry's dedication to mental health and Diversity, Equity, and Inclusion (DE&I) will deepen. We will further expand accessibility to mental health support and resources, creating a supportive and inclusive environment for all stakeholders. And, of course, we will see the BSIA going from strength to strength, playing a pivotal role in shaping this promising future for our industry.

I feel proud to be a part of an industry that is at the forefront of keeping people safe and I am regularly inspired by the work of our members.

WHAT DO YOU THINK THE PRIORITIES IN THE INDUSTRY ARE AT THE MOMENT AROUND MENTAL HEALTH?

I have only been fully part of the industry for 18 months, but during that time I have seen some really positive changes, including a much wider presence of senior female leaders, promoting security as a career of choice; there is also a big emphasis on Diversity, Equity and Inclusion (DE&I), which is really encouraging.

It has been a pleasure to meet some really inspirational leaders since I joined the industry and it is exciting to be able to hear their stories and to hear what their goals to progress the industry are; working together is crucial to the future of our industry and it’s great to see this from a first hand perspective.

I think the industry has taken a real stance in supporting its people and their mental health. It is wonderful to see everyone

LAUREN BETTINGTON BSIA

DO YOU THINK THE INDUSTRY HAS PROGRESSED DURING YOUR TIME?

working together to support one anotherit is incredibly important that we take care of each other and ourselves and mental health is crucial to this. Progressing the industry is vital but the mental wellbeing of all those who drive it is paramount.

It is great to see so many initiatives from our members, including wellness days, mental health first aiders and initiatives surrounding work-life balance; the BSIA applauds the work that we see and will do what it can to ensure that this is promoted to the wider audience

HOW DO YOU SEE THE INDUSTY IN FIVE YEARS? There is so much change in our digital world and no less so than in the security realm; its exciting to see how things progress

so

quickly,

such

as

the

emergence of AI; how we tackle this from both

a

personal

and

professional

perspective is of major importance.

I can see that our industry has made a positive head start on this; there are so many

great

professionals

from

our

members and the wider sector who are taking a lead in mitigating the challenges and this will enable us to navigate the

HOW LONG HAVE YOU WORKED FOR THE ASSOCIATION? I joined the association in July 2022,

DO YOU THINK THE INDUSTRY HAS PROGRESSED IN YOUR TIME IN THE INDUSTRY?

future potentially with more control over the technology.

I would like to see our security officers

previously working within Cybersecurity

Absolutely, the industry is everchanging

better recognised for the role they play in

and the Public sector, this is my first role

and developing and I think this is why it is

keeping people, property and places

within the security industry.

such an exciting place to work.

professionally protected, and it will really good to see a different perspective from

team

It is particularly inspiring to see the

both the general public and anyone who is

supporting our onboarding and member

investment in it’s people and the next

thinking of joining the industry. There are

retention

I

work

in

the

membership

the

generation with the support surrounding

some great opportunities out there and it

communications team on our regional and

apprenticeships and the collective effort

is our duty as an Association to do what

national events including our flagship

in elevating the professionalism of the

we can to make sure we can achieve this

event the British Security Awards.

industry.

aspiration over the next few years.

and

also

support

BSIA Connect | Winter 2023 | 26

SECTION MEETINGs EXCLUSIVE MEMBER-DRIVEN MEETINGS to move YOUR INDUSTRY FORWARD

Q1 2024 DATES NOW AVAILABLE bsia.co.uk/sectionmeetings

BSIAGUIDANCE DEVELOPED BY EXPERTS TO ENHANCE THE INDUSTRY

high

quality

guidance

and

codes of practice designed to enhance the industry.

Available to download from our website

bsia.co.uk/latest-guidance-members

SPRING Forum Annual General Meeting

19 APRIL 2024 | IFSEC BUILDING LONDON

SAVE THE DATE

CONNECT BSIA THE MAGAZINE FOR OUR MEMBERS BY OUR MEMBERS

ISSUE 2 | SPRING 2024

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