Building a brighter future, starting today

Sodexo Luxembourg Corporate Responsability Report 2020

Table of contents

INTRODUCTION 1. OUR ROADMAP TO THE ‘‘BETTER TOMORROW 2025’’ 2. A RESPONSIBLE EMPLOYER 3. A QUALITY OF LIFE SERVICE PROVIDER 4. A COMMITTED CORPORATE CITIZEN 5. OUR LABELS AND CERTIFICATIONS

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Introduction Since 1966, the Sodexo Group has remained committed to its social responsibility mission. It is important to us that our growth makes sense, not only for our employees on a day-to-day basis, but also for our customers and suppliers who are looking for a relationship built on shared values. This also applies to the millions of people who benefit from our services around the world and help us create this positive impact.

2.000+

10 years

employees

the average lenght of time our employees have worked for us

50%

9th

Better Tomorrow 2025 Responsible growth requires the regular analysis and monitoring of our services.

How can we do better and focus on a safer, healthier approach while respecting the environment?

Each and every day, we are committed to improvement at all levels; towards our employees, local communities and the environment. To this end, we strive to act as a corporate citizen.

With this in mind, it is only natural that in 2009, we put in place our first roadmap focusing on corporate responsibility: the Better Tomorrow Plan.

of Executive Committee members are women

largest private employer (in terms of workforce)

€122 MILLION

75.000

Since then, the goal of our initiatives has been to contribute to a better future for our employees, customers, communities and the world around us.

In 2019, our roadmap was adapted to tackle the challenges of climate change and was renamed Better Tomorrow 2025. This initiative guides our actions in order to protect the environment. It also raises awareness of the issues on which our business has both a direct and indirect impact.

in consolidated turnover

90+

sites managed

beneficiaries every day

99,6%

customer retention rate

Figures at 31/12/2020

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The ‘‘Better Tomorrow 2025’’ is our roadmap to the future

The Better Tomorrow 2025 commitments guide our actions and steer our progress on the most important issues.

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Objectives are based on the sustainable development goals of the United Nations Launched in 2015, the Sustainable Development Goals (SDGs) set global goals in 17 key areas in which governments, businesses and society as a whole must act to achieve a fairer, more sustainable world.

As a service provider, Sodexo has identified six key areas where it can have a significant impact; all our commitments are aligned to these objectives.

These SDGs have not only helped us to set out our Better Tomorrow 2025 roadmap, but have also been used to determine our nine key commitments both within our various roles and with our stakeholders.

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Better Tomorrow 2025 : 9 commitments for a better future OUR IMPACT ON PEOPLE

OUR IMPACT ON COMMUNITIES

OUR IMPACT ON THE ENVIRONMENT

OUR ROLE AS AN EMPLOYER

Improve the quality of life of our employees by providing a safe working environment

Promote a culture of diversity and inclusion that reflects the communities we serve and, in doing so, enriches them

Foster a culture of environmental responsibility among our employees and in our workspaces

OUR ROLE AS A SERVICE PROVIDER

Offer our consumers healthy lifestyle choices and encourage them to embrace these choices

Promote local development and fair, inclusive and sustainable business practices

Purchase responsibly and offer management services that reduce carbon emissions

Act sustainably for a world without hunger

Make diversity and inclusion a driver of societal change

Promote the use of sustainable resources

We are driven by our desire to improve the quality of life for everyone, and we strive to do so every single day.

Better Tomorrow 2025 is made up of nine commitments designed to foster responsible behaviour in all aspects of Sodexo’s activities.

As such, in our role as employer, service provider and corporate citizen, we have made a commitment to having a positive impact on people, communities and the environment.

For each of the nine commitments, our aim is to set a measurable objective to monitor our progress until 2025.

From 2021, we will provide transparent communication on our quantifiable objectives for Sodexo Luxembourg.

Subsequently, each year, we will take stock of our progress in our CSR report.

This annual review will enable us to establish a relationship of trust with our stakeholders by providing them with tangible proof of how we are improving quality of life in the communities in which we are present.

Over the following pages, you can learn more about all the actions we have taken in 2020 and over previous years to meet our commitments.

OUR ROLE AS A CORPORATE CITIZEN

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Be a responsible employer

We care about the well-being and development of each of our employees, ensuring that they have the tools and skills necessary to grow.

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A responsible employer OUR ROLE AS AN EMPLOYER

OUR IMPACT ON PEOPLE

OUR IMPACT ON COMMUNITIES

OUR IMPACT ON THE ENVIRONMENT

Improve the quality of life of our employees by providing a safe working environment

Promote a culture of diversity and inclusion that reflects the communities we serve and, in doing so, enriches them

Foster a culture of environmental responsibility among our employees and in our workspaces

In Luxembourg, we employ over 2,000 employees to serve our customers and consumers every day.

It is a huge responsibility, and one we take very seriously. We do our utmost to improve the quality of life of our employees and the communities in which they live and work.

We care about the well-being and development of each of our employees, ensuring that they have the tools and skills necessary to grow. We work to strengthen our culture of inclusion, looking for new ways to foster diversity and improve our employees’ working conditions. Gender equality within socially aware teams is a key asset for Sodexo because it boosts the company’s performance. It also brings added value to our activities and to the services provided to our customers and consumers.

We encourage our employees to make their own contributions, for example, through volunteering, providing energy saving tips, or donating a small percentage of their salary. When added together, these small gestures from each of our 2,000 employees make a big difference. Thanks to their daily contributions, our employees are making a significant and lasting difference.

We are also developing a strong culture of safety at work because we want all of our employees to return home in good health each and every day!

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A responsible employer Our impact on people

SODEXO LUXEMBOURG, FOUNDING MEMBER OF THE DIVERSITY CHARTER Since 2015, all our employees take part in Diversity Day, a national day launched by the IMS to celebrate diversity.

‘‘ZERO ACCIDENT’’ TARGET The number of workplace accidents at Sodexo fell by

43% in 2020 compared to 2019, thanks to the implementation of: • •

Introduced in 2016, the one-day job exchange programme “Vis ma Vie” (Live my Life) has been a huge success and we were proud to receive the Diversity Award in 2017.

100% of our employees are signed up for “Diversity” training when they arrive at Sodexo. This light-hearted training course aims to foster awareness.

•

81 Safety Walks carried out by the managers of the head office in the first half of the year 10 Safety Toolboxes presented by managers on site One minute safety checks carried out automatically at the start of each meeting

100% of our employees receive training on safety risks when they are hired, so they can provide assistance in an emergency.

SODEXO SUPPORTS ME 100% of employees benefit from a telephone assistance programme.

Available in several languages, completely confidential and free of charge, it allows employees to seek advice on issues such as family, work, finances, health or accommodation.

SPEAK UP 100% of employees have access to a system allowing them to report behaviour that is contrary to our ethical principles.

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A responsible employer Our impact on local communities

DISABILITY

CAE : ‘‘CONTRAT APPUI EMPLOI’’

We employ people with disabilities and offer them work adapted to their situation.

3%

OF OUR WORKFORCE

On the day-long ‘‘Duo Day’’, we pair up a disabled job-seeker with an existing employee so they can find out what it’s like to work here. This work taster led to the hiring of one person on a permanent contract in 2019.

SO TOGETHER : OUR DIVERSITY NETWORK

Helping young people integrate into the workplace, in partnership with ADEM.

114

PEOPLE HIRED ON ‘‘CAE’’ SINCE 2013

SHE WORKS Every year, to mark International Women’s Day on the 8th March, we hold an open day that brings together women from local communities in vulnerable situations (the “candidates”) and Sodexo employees (the “guest ambassadors”’) to learn more about Sodexo’s activities and employment opportunities.

SOLIDARITY DRIVES

Introduced in 2016,

Since 2014, we have been organising two collections every year to encourage employee donations: • a food drive for the Luxembourg food bank; • a clothing drive on behalf of Stëmm vun der Strooss, to support the homeless.

So Together is a dynamic network run by Sodexo employees working on a voluntary basis.

Breaking down prejudices and stereotypes, changing mentalities, promoting work-life balance, etc. are the issues tackled by SoTogether Luxembourg.

This network is aimed at all Sodexo Luxembourg employees regardless of gender, age, origin, disability, sexual orientation or gender identity.

SoTogetherLuxembourg

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A responsible employer Our impact on the environment

THE REMOVAL OF SINGLE USE PRODUCTS As a signatory of the IMS manifesto “Zero Single Use Plastic”, each Sodexo employee has been provided with a reusable water bottle. Thus, we were able to eliminate a huge volume of plastic bottles!

320 000

FEWER PLASTIC BOTTLES ARE USED EACH YEAR

At the head office, plastic bottles have been replaced by glass bottles. Ceramic cups have also replaced single-use coffee cups.

LESS PAPER At the head office, we have removed individual printers in favour of centralised copiers.

100%

RECYCLED PAPER

ECO-RESPONSIBLE INITIATIVES

100%

OF OUR EMPLOYEES

receive Ecoreflex training: basic instructions on water, energy and waste management.

These instructions are posted at all Sodexo sites.

Regular reminders are given during monthly toolbox meetings led by the on-site supervisory team.

Each employee is made aware of our initiatives when joining the company.

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A quality of life service provider

Our initiatives help us improve the quality of life of consumers and strengthen relationships with our customers and suppliers.

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A quality of life service provider

OUR IMPACT ON PEOPLE

OUR ROLE AS A SERVICE PROVIDER

Offer our consumers healthy lifestyle choices and encourage them to embrace these choices

OUR IMPACT ON COMMUNITIES

Promote local development and fair, inclusive and sustainable business practices

OUR IMPACT ON THE ENVIRONMENT

Purchase responsibly and offer management services that reduce carbon emissions

Sodexo makes the same commitments to all of its services, which aim to convey our values as a responsible company.

In Luxembourg, our service lines are arranged into four sections. We strive to customise our value proposition to meet the specific needs and expectations of each of our customers and consumers.

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Companies and Administrations - Events Schools SECTIONS Hospitals Seniors

Catering services Cleaning, window cleaning, SERVICES green spaces and snow removal Hosting and reception Help desk and communication Concierge Mail handling Multi-technical management Quality management Building maintenance and upkeep Personal services and healthcare

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A quality of life service provider Our impact on people

A CHOICE FOR ALL

100%

of our guests have access to a daily vegetarian meal.

HEALTHY AND BALANCED CHOICES

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DIETITIANS

on hand to help customers:

“TAKE ONE” AWARENESS CAMPAIGN Our guests are encouraged to take only one environmentally-friendly paper napkin, recycled by anaerobic digestion. Because one is enough!

WASTELESS WEEK We dedicate one week a year to running campaigns in our restaurants raising awareness about food wastage.

• guarantee the healthy balance of our recipes and food programmes • lead workshops and conferences • provide advice on food choices • raise awareness in order to reduce sugar, salt and fat consumption.

COMPREHENSIVE INFORMATIONS

100%

OF OUR RECIPES

are packed with nutrients and made available to all of our guests to help them make the right choices.

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A quality of life service provider Our impact on local communities

RESPONSIBLE PURCHASING When purchasing fruits and vegetables, we always buy from local producers whenever the product is available. Imports are therefore excluded from the catalogue when the same product is available locally.

LOCAL PARTNERS

Our purchasing catalogue is regularly updated and contains a large number of Luxembourgbased brands to satisfy the demands of our customers.

1200

LUXEMBOURGBASED PRODUCTS

‘‘Sou schmaacht Lëtzebuerg’’ is an awareness and information campaign aimed at promoting Luxembourg-based food products. (*) produced by 28 certified kitchens Sou Schmaacht Lëtzebuerg

All of our purchases of minced meat are sourced in Luxembourg.

FAIRTRADE

100%

In association with a Peruvian cooperative, we exclusively offer Fairtrade and Organic bananas at all of our catering sites.

OF OUR BANANAS ARE FAIRTRADE AND ORGANIC

Four establishments for seniors are labelled ‘”Fairtrade Zones”’. They are committed to offering a continuous range of Fairtrade products (coffee, fruit juice, chocolate) in their cafeterias.

PROTECT ANIMAL SPECIES

40

LABELLED ESTABLISHMENTS (*)

100%

We select eco-labelled seafood: MSC, ASC, Global Gap

We only use eggs from free-range poultry farms.

4

FAIRTRADE ZONES

17

ENDANGERED SPECIES BANNED FROM OUR PURCHASES

100% EGGS

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A quality of life service provider Our impact on the environment

LIMITING THE CARBON FOOTPRINT We aim to make as many purchases from as few distributors as possible in order to limit the number of deliveries and lorries on the roads.

A SINGLE AND RESPONSIBLE USE

3

DISTRIBUTORS FROM THE GREATER REGION

A SECOND LIFE FOR OUR WASTE When it comes to sorting waste, there are no exceptions to the rule at Sodexo. We sort our waste at the head office and at all customer sites.

Organic waste is sorted, collected and recycled into biogas using anaerobic digestion in the Itzig plant (Luxembourg).

We don’t dispose of our cooking oils, we recycle them!

100%

All of the single-use paper used at Sodexo is EcoLabel certified.

OF OUR BRANDS

Tork recycled napkins are unbleached and recycled from organic waste.

100%

OF NAPKINS

100%

OF OUR WASTE IS SORTED

96%

OF OUR WASTE IS RECYCLED

24 000

LITERS PER YEAR

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A quality of life service provider Our impact on the environment

SIGNATORY OF THE ‘‘ZERO-SINGLE USE PLASTIC’’ MANIFESTO IN 2019 As a member of the IMS Luxembourg and a committed stakeholder in the fight against single-use plastics, Sodexo Luxembourg has signed the Zero Single-Use Plastic Manifesto.

We have carried out various initiatives, including the removal of the majority of single-use plastic products from our purchasing chain.

From our waste, we have eliminated: • 740,000 plastic stirrers • 200,000 straws • 61,000 plastic bags • 58,000 knives per year • 215,000 forks • 100,000 cutlery kits • 500,000 spoons

Find out more about all our initiatives in this video

ECOBOX AGAINST SINGLE USE The Ministry of the Environment, Climate and Sustainable Development and SuperDrecksKëscht came up with the EcoBox concept in Luxembourg to combat single-use packaging in restaurants through a deposit system.

Sodexo has adopted the concept for takeaways in its restaurants.

19 000

ECOBOX IN CIRCULATION

REUSABLE GLASS CONTAINERS Ou ‘”La Collection’’ range is available to takeaway in reusable glass containers.

Our Consulting Chefs invent the recipes themselves and take into account the seasonality of products.

The containers are returned and exchanged for a wooden token which acts as a deposit.

Collect 10 tokens and you get a free meal!

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A quality of life service provider Managing the Covid-19 crisis

PREPARE your re-opening with confidence

PREPARING FOR A NEW NORMAL The world has reached a major turning point and the daily lives of millions of people are gradually returning to normal. Some just want to get back to their familiar routine, while others wish to take advantage of this unexpected opportunity to reinvent their way of life and work, create innovative wellness routines and embrace new forms of entertainment and leisure. Despite the unprecedented constraints imposed by Covid-19, you too might be rethinking your daily routine.

The analysis of your data, both past and present, will help us decide together how best to resume our activities and rise to the expectations of this new reality. Above all, it gives us the chance to identify the best development opportunities for your company, by aligning your services with your key departments: Human Resources, IT, Finance and Health and Safety Departments.

WWW.SODEXORISE.COM

PROTECT the health and safety of your teams OFFER healthy meals and satisfy personal needs PROMOTE well-being

OPTIMISE space

CUSTOMER TESTIMONIES on the management of the crisis by Sodexo Luxembourg 18

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A committed corporate citizen

Building a better future involves looking at the world around us and casting an eye beyond our activities.

This means exploring ways to positively impact the countries, communities and environments in which we operate.

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A committed corporate citizen OUR ROLE AS A CORPORATE CITIZEN

OUR IMPACT ON PEOPLE

OUR IMPACT ON COMMUNITIES

OUR IMPACT ON THE ENVIRONMENT

Act sustainably for a world without hunger

Make diversity and inclusion a driver of societal change

Promote the use of sustainable resources

Thanks to all our activities and business lines, we offer a comprehensive solution to meet the needs of our customers and support our consumers no matter what stage of life they are in.

Our services help our clients and consumers perform better, while promoting not only the development of our teams, but also the economic, social and environmental development of the communities in which we work.

The fight against hunger, social inclusion, the protection of biodiversity and the management of food waste are at the heart of our concerns.

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A committed corporate citizen Our impact on individuals and local communities

SUPPORT FOR THE FOOD BANK Every year since 2014, we have organised a food drive on behalf of the Luxembourg Food Bank.

1.500

COLLECTION OF BOTTLE TOPS We collect plastic bottle tops from our customers on behalf of the ASA, an association that trains service dogs.

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TONS COLLECTED SINCE 2014

KILOS COLLECTED SINCE 2014

A CHRISTMAS OF SOLIDARITY PARTNERSHIP WITH STËMM VUN DER STROOSS

20.635 €

Every year, we offer Christmas dinner to disadvantaged people (Abrigado - Noël de la Rue).

2.100 BENEFICIARIES SINCE 2014

COLLECTED SINCE 2014

ANNUAL COLLECTION FOR CARITAS Each year since 2014, we have organised an annual sale of products specially designed for the occasion.

All proceeds are donated to Stëmm vun der Strooss, an association that supports homeless people.

Additionally, we organise collections of clothing or equipment and donate tableware that we no longer use in our restaurants.

186.707 € COLLECTED SINCE 2009

Thanks to the donation of meal vouchers from Sodexo Lunch Pass beneficiaries, we have been able to support food banks managed by Caritas.

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A committed corporate citizen Our impact on the environment

ELECTRIC VEHICLES

COMBATING FOOD WASTE

In partnership with the IMS, we combat food waste via the ‘‘Food Waste Zero’’ project

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PILOT SITES

When possible, our delivery vehicles will be replaced by electric vehicles.

7

EV IN USE IN 2020

A PARTNERSHIP PROMOTING BIODIVERSITY Leanpath helps us to weigh our food waste, as well as better manage recipes and manufacturing techniques. It also recommends ways to reduce food waste.

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PILOT SITES IN 2020

SOFT MOBILITY Sodexo Luxembourg is a founding member of the “Bourmicht IMS Network”, which promotes soft mobility and makes it more accessible to head office employees.

In 2020, Sodexo Luxembourg and Hunneg Këscht created a partnership with the aim of protecting bees, preserving local biodiversity and promoting good organic honey that is made in Luxembourg.

This partnership is an excellent example of Sodexo’s desire to act as a responsible company that respects the environment. Likewise, the apiarist also runs an electric vehicle; a practical business tool with zero carbon emissions.

We offer our customers the chance to install beehives to produce 100% local organic honey.

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BEEHIVES INSTALLED IN 2020

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Our labels and certifications

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Our labels and certifications SODEXO GROUP

IN LUXEMBOURG

Prizes and awards

Certifications

Since 2012

Since 2018

Since 2012

2019

2008

Since 2014

Labels

Since 2006

Since 2010

Member

Since 2007

Since 2012

Since 2014

Awards

2009

2013

2017

2018

2020

Since 2019

2020

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SODEXO LUXEMBOURG S.A. 39, rue du Puits Romain L-8070 Bertrange

www.lu.sodexo.com 25