The Pinnacle Q1 2019
We Care & Give Back
We Care & Give Back
13
Smart City Boosts
Picture: Smart City and AEG LA Teams volunteering at the DWC
Los Angeles
Corporate — Las Vegas “I just wanted to say that I just interacted with Pedro Arias (Customer Sales & Service Supervisor) for a customer need. His approach was very pleasant and professional, and he demonstrated excellent care and patience. These instances can go unnoticed, so I wanted to do my diligence to bring it to your attention. Thanks for a great customer experience from your field team.” Mark Thompson, Digital Sales & Marketing Manager, Smart City Orlando
Phoenix Convention Center “I wanted to give a big boost and cooked fajitas for lunch that was my sincere gratitude for all of Todd donated by Levy, while twenty volZuccato’s (General Manager, Smart City unteers sorted donations at the two Phoenix) help. He helps here in Reno DWC locations (San Pedro Street and when I need assistance with any phone Los Angeles Street). December is the issues or configurations and thanks busiest time of year for donations at to his assistance we were able to have the DWC and because of our voluna successful Safari Club International teers’ hard work, we helped the DWC show in January. We have been in get through the overwhelming amount transition here in Reno to a new PBX of donations and put them on track for and without his help in the meantime 2019. I’m not sure how we would’ve survived. Thank you Todd for all your timely responses and huge help you have given us!” Kenneth Esquivel, Operations Manager, Smart City Reno-Sparks
Smart City Volunteers at the Downtown Women’s Center
T
HE Downtown Women’s Center (DWC) is the only organization in Los Angeles focused exclusively on serving and empowering women who are experiencing homelessness or formerly homeless. Their mission is to end homelessness for women in greater Los Angeles through housing, wellness, employment, and advocacy. Ten volunteers from the Los Angeles Convention Center’s Smart City and AEG teams
Corporate — Las Vegas “Nycole Smith (CSSR II) is always available to assist in and out of the field, she continually on a daily basis demonstrates her desire to go above and beyond for each team member and client.” Pedro Arias, Customer Sales & Service Supervisor, Smart City Corporate Office
Picture LEFT to RIGHT: Matthew Chavez (Operations Manager), Henry De La Rosa (General Manager), Adolfo Ramirez (Technician), Paula Ruiz (Event Coordinator) and Abel Soto
