BY ULTRA MOBILE
CATCH THE 3 FOR $85 GOLDEN HOUR
DON’T MISS THIS LAST CHANCE TO LOCK IN SAVINGS FOR LIFE!
The sun is setting on our best deal on Unlimited. Ending 4/30, our 3 For $85 deal lets Customers add a second line of Ultra Unlimited for $24/mo and a third line for just $12/mo. The best part? This price lasts FOR LIFE! And your Customers will experience our most powerful connection yet on Uncapped Unlimited. Included free in Ultra Unlimited Plans, Uncapped Unlimited data can stream anytime and anywhere, all with zero data caps on the T-Mobile 5G Network, the nation’s largest 5G network.
Click here for more details
GROW YOUR COMPENSATION
EARN MORE WITH 100% MRC BONUS.
Now through April 30th, you can earn more with 100% MRC Bonus when you activate Customers on ANY plan and ANY duration – Single or Multi-Month. Your MRC Bonus will be paid on Month 5.
Click here for more details
SPRUCE UP YOUR STORE
WITH NEW UNCAPPED UNLIMITED FLOOR STANDEES.
Speaking of Uncapped Unlimited, we’ve dropped fresh new collateral! Display these 3D floor standees in your store to let your Customers know that Uncapped Unlimited data supports unlimited streaming with no data caps. From action-packed superhero movies to nail-biting soccer matches, you’ll never miss a moment on Uncapped Unlimited!
Reach out to your Account Executive to order yours
APRIL IS EARTH MONTH!
Earth Day (4/22) is a global event where communities unite and advocate for our shared home. Here are some Utra-simple actions you can take to live out Earth Day every day!
CULTIVATE CUSTOMER CONNECTIONS THAT KEEP THEM COMING BACK!
With Earth Month underway, we’re reflecting on how we’ve implemented sustainability. Last year, we went digital with ink-free and paper-free LED mobile billboards. We’ve also provided Customers the option to activate plans with eSIM, eliminating waste from packaging and shipping. This year, we’re planning to sustain another limited resource: Customer loyalty. In honor of Earth Month, we’re giving you these simple retainment-recycling tips that you can reuse every day!
Your Customer’s feedback, no matter how small, is a valuable business resource. Ignoring it can be wasteful! Actively listening to your Customers shows them you genuinely care. In terms of business results, practicing empathy leads to increased positive recommendations and brand loyalty. In fact, Customers who stick with the same businesses spend 67%1 more than new Customers! So this month, reflect on how you take Customer feedback and find ways to reduce potential wasted earnings.
1GlobeNewswire. “CGS Survey Reveals Sustainability Is Driving Demand and Customer Loyalty.” GlobeNewswire, 10 Jan. 2019, https://www.globenewswire.com
Running a brick-and-mortar store, you know more than anyone how important first impressions are. The difference between making or losing a sale is in the details! These are some easy tips you can practice every day to make a lasting connection:
ENGAGE IN SMALL TALK
Striking up a conversation is great for getting to know Customers on a personal level.
ASK OPEN-ENDED QUESTIONS
Open-ended questions like “How can I help?” naturally create Customer engagement.
GIVE A WARM WELCOME
A welcoming tone sets the stage for an Ultra-positive interaction!
PAY SINCERE COMPLIMENTS
In the right context, a well-paid compliment can help build rapport and break the ice.
PRESENT A FRIENDLY, PROFESSIONAL APPEARANCE
Organizing your store and appearance is indicative of how you manage your business.
Customers visit your store looking for a positive experience. Even something as simple as remembering a Customer’s name will make an Ultra-impact! Here are some easy tips on keeping new Customers coming back again & again!
HAND OUT BUSINESS CARDS
Handing Customers your business card establishes a personal connection, making their visit to your store more memorable the next time they need help.
UPDATE STORE HOURS
When Customers find accurate hours in-store and online, they know they can rely on your store being open on a schedule that fits their needs.
CONTACT YOUR ULTRA ACCOUNT EXECUTIVE
Ultra has all the in-store collateral you need to make a great first impression!
Contact your Account Executive or click here to order personalized Ultra Mobile collateral, including signs, business cards, floor displays and more!
ONE PLANET. ONE MISSION.
ULTRA RETAILERS GET A DOUBLE GREEN-THUMBS UP!
TEXAS RYAN ENTERPRISES
HOUSTON, TX
DANIEL CETTO
“Riding my mountain bike.”
WIRELESS IMAGE
DENVER, CO
TOM TRAN
“Doing some recycled-material crafts with my daughter and teaching her about Green Day.”
DILIGENT DEVICE REPAIR
NORTH RICHLAND HILLS, TX
MAHESH POUDYAL
BEN’S WIRELESS
ELGIN, IL
SARAHID VILLAGOMEZ
“I love to recycle plastics, and I also compost food waste. We use the compost in our family’s garden every spring.”
SMART PHONE REPAIR
HOUSTON, TX
ABDUL HADI
“I love going on nature walks with my wife in the morning. It’s a great way to start the day and enjoy the beauty that surrounds us!”
PCS OF STATEN ISLAND
STATEN ISLAND, NY
MIRAV ACRSHOWITZ
PHONE DEPOT
BRIDGEPORT, CT
LUIS RAMIREZ
“With all the repairs we do month in and month out, we felt it would only be right to recycle the parts and batteries to do our share. ”
To Ultra Mobile Retailers, sustainability isn’t just for Earth Day. It’s a series of good, green choices made every day! Whether it’s taking on a new hobby or making a bigger lifestyle change, we challenge you to take that first step. And if you need some environmental inspiration, look no further than our family of independent wireless retailers.
What is your favorite green activity?
WIRELESS DEPOT
SAN ANTONIO, TX
JOHNNY RODRIGUEZ
“Gardening and planting new trees with my family, especially my grandkids. ”
SPARKLES WIRELESS
FLUSHING, NY
MATT ROUZYI
“Planting veggies – any green veggies with the leaves.”
“I would say my favorite green (Earth Day) activity is gardening. I garden any chance I get when I’m not at my store, but I absolutely love planting trees specifically! It makes me feel so good that I’m contributing to a better future for my family, kids, and generations to come.”
POWER WIRELESS 2
MINNEAPOLIS, MN
HASSAN HANIE
“Going for a walk in the park. ”
ANGELO ARRUELA
“Every year, we have a clean day at my Church community, and we all participate.” THE LUCKY PHONE CHICAGO, IL
“My wife and I are looking forward to cleaning up the front and back yards and planting roses and vegetables like tomatoes, cucumber, and lettuce in the spring and summer.”
CELLULAR R US BAYONNE, NJ
RIMON KABARITI
“It’s something I do all year, which is making sure all my plastics and cardboard are properly recycled. ”
ULTRA EGG HUNT
COMPLETE THE WORD SEARCH TO WIN A CHANCE AT $100!
Put your Customer loyalty knowledge to the test! While you were reading, we hid the answers to this month’s trivia in this field and jumbled them all up. If you need a headstart, we recommend re-reading our Customer Connections article before diving in.
HOW TO ENTER
Email RetailerTrivia@ultra.me with a screenshot of your completed word search by 4/15. All entries will be put in a random drawing for a $100 gift card.
READY? SEARCH!
PGDAOPCJFBGGRNF
AEJSRMPZUFHUXED TQFMPМРЕНЕTHYNC HXYAAAWLAGQLVDC
YRFLFDSEIRHOREP
GKELTBQOLMAQYDK
DUETQJAUMCENYHC
UBDAYOCUXLONCRK
EXBLQPZWMDQMTEL
RPAKRCTWYDNHESS
EXCYTPOSITIVEIS
NBKAHEWUPQWMHCJ
Q1 What sets the stage for an Ultra-positive interaction?
Q2 How can you get to know Customers on a personal level?
Q3 These kinds of questions naturally create Customer engagement.
Q4 In the right context, these can break the ice with a Customer
Q5 What is indicative of how you manage your business?
Q6 Customers come to your store looking for a _________ experience.
Q7 Practicing _________ leads to increased positive recommendations and brand loyalty.
MUST INCLUDE TO WIN
• Name & Business Name
• City, State
• Ultra Retailer Code
• When you started selling Ultra
Q8 No matter how small, this is always a valuable business resource.
SHAMROCK SEARCH WINNER
Congratulations to Adriel Lopez from K.L.K Comm in Yonkers, NY.
Your $100 gift card is on the way!
APRIL SOCIALS
USE THESE FREE SOCIAL MEDIA POSTS TO CONNECT WITH YOUR CUSTOMERS.
Social media is a great way to connect and engage with current and potential Customers, so we made these free social posts to help you grow and engage with your audience. All you have to do is share them on your social media pages!
April Fool’s Day (4/1)
Suggested Caption: Don’t fall for it! Stay safe with Scam Screener����
Easter (4/20)
Suggested Caption: Happy Easter! Wishing you a wonderful day filled with joy��
Earth Day (4/22)
Click here to access your free social graphics
Suggested Caption: We’re Ultra-grateful for our shared home and everyone in it! ����
WE’RE HERE TO HELP!
If you have any questions or suggestions on how we can amplify your social accounts, reach out to us at ultrasocial@ultra.me and we’ll be happy to help.
OUR RETAILER COMPENSATION PROGRAM
SAY SHOW ME THE MONEY!
Our Compensation Program gives you higher upfront spiffs – paid instantly! And starting now, you can say, “Show me the money!” when you view your estimated commissions for activating Ultra Mobile plans, now available in your Retailer Portal. Stay tuned for even more future enhancements!
When you sell Ultra, you’re offering more than just faster data at better prices. You’re connecting Customers to what matters most.
FOR ALL ULTRA 1, 3, 6 & 12 MONTH PLANS
RETAILER SUPPORT
855-664-6638
CUSTOMER CARE
Please share our Customer Care number with your Customers should they wish to speak with a Care Representative who can provide account support.
Have your Customers call Customer Care to access their Account # or PIN.
Ultra Mobile Customer Care can be reached at 888-777-0446 or by dialing 611 from their mobile phone.
SUPPORT HOURS
English: 6:00a - 6:00p PST / 9:00a - 9:00p EST
Spanish (Press 2): 6:00a - 6:00p PST / 9:00a - 9:00p EST
Chinese (Press 3): 6:00a - 6:00p PST / 9:00a - 9:00p EST