BY ULTRA MOBILE
NEW LOOK, SAME GLOBAL MISSION
Inspired by our ongoing mission to build global connections, our refreshed logo now features the globe instead of a SIM card. This update reflects our growth as the leading low-cost wireless carrier with built-in international features and our popular eSIM offerings. And this is just the beginning! Stay tuned for more updates that look as sharp as the services we deliver!
Your Account Executive (AE) will replace existing collateral with the updated collateral with the new logo. Existing collateral with the old logo is OK to still have in store, and we are still keeping some marketing materials. Your AE will assist you in revamping your store with the new, Ultra Refresh look; however, please refer to your collateral guidelines.
CHAT BUBBLE = DIGITAL/ COMMUNICATION
SPHERE = GLOBAL/ WORLD/ INTERNATIONAL
DOTS = WIRELESS NETWORK/ CONNECTION
CHAT BUBBLE SIDE CURVES WERE STYLIZED TO MIMIC THE CURVES SEEN ON THE LETTER “O” ON THE WORD “MOBILE.”
FEATURING A UNIQUE WORLD GLOBE WITH CUSTOMIZED “CONNECTING DOTS” WHICH USE THE SHAPE SEEN ON THE LETTER “O” ON THE WORD “MOBILE.”
CLEAR FOR TAKEOFF!
Our biggest plan upgrades ever are now live for new & existing Customers.
Ultra Mobile has been offering wireless plans at the same low prices since 2012, and that’s not changing. But the benefits included in our plans are — for the better! Discover all the new wireless features we have in store for our Customers:
DOUBLE DOWN ON DATA
For starters, we’re increasing the data buckets on all our data-limited plans for new & existing Customers, at no additional cost.
CONNECT ACROSS BORDERS
Not only are all current Customers getting more data, but our frequent flyers and international talkers are getting more global perks, too. Ultra Unlimited and Ultra Unlimited+ Customers are getting even more calling and roaming credits. And roaming in Mexico just got a big upgrade with the Go Roam Mexico Data Roaming Pass now included in all 24GB, Unlimited and Unlimited+ Plans absolutely free!
► 24GB, Unlimited and Unlimited+ Plans receive 5GB of high-speed data to use in Mexico each month with our Go Roam Mexico Data Roaming Pass (a $5 value) at no additional cost
► Ultra Unlimited Plans now include $10/ month in international calling credit and
a $10 roaming credit to use in over 200 global destinations
► Ultra Unlimited+ Plans now include $15/ month international calling credit and a $15 roaming credit to use in over 200 global destinations
MULTI-MONTH MADNESS
Additionally, we’re providing even bigger savings on Multi-Month Plans! Customers who buy more months up front can unlock 10%, 20% or 30% off — putting as much as $216 back in their pocket every year!
► Up to 10% off on 3-Month Plans
► 20% off on 6-Month Plans
► 30% off on 12-Month Plans
That’s right, we’re still the same Ultra Mobile, but with more data, better features and even bigger savings!
Click here for more details
RAISE THE BAR. STAY THE COURSE.
Our commitment to our Customers will never change!
As you’ve just heard, our plans are getting more data, more international perks and more ways to save than ever before. While other brands would raise their prices, we’re launching these new upgrades while keeping our prices the same! It’s our way of showing our Customers they can trust our global network with their world. Whether you’re a longtime subscriber or just joining the Ultra Family, everyone gets these perks with no contracts, no hoops and no exceptions – just Ultra-real wireless value on the T-Mobile 5G Network!
THE MORE THINGS CHANGE…
We’re not cut out for cutting corners. It’s our mission to provide the best wireless experience for our Customers by staying true to our core principles:
Same Low Prices We Launched with in 2012
No Contracts and No Credit Checks
High-Speed Data on the T-Mobile 5G Network
Uncapped Unlimited Plans with No Data Caps
Multi-Lingual Customer Care You Can Count On
INTERNATIONAL GREATEST HITS
As the leading low-cost wireless carrier with built-in international features, all of our fan favorite features are here to stay:
Unlimited Talk to 90+ International Destinations
Unlimited Global Text to 200+ International Destinations
Unlimited Talk & Text TO and FROM the U.S. and Mexico & Canada
International Calling and Roaming Credits in 200+ International Destinations
Wi-Fi Calling and Hotspot Data
At Ultra Mobile, we don’t follow the crowd. We flip the script! Ultra Mobile will always help our Customers connect for less, without compromise.
PRESS PAUSE ON FRAUD!
Learn how to protect your business & community from fraud.
Ultra Mobile has zero tolerance for fraud. We want to keep your business safe, so you can continue providing your community with all their wireless needs. But what happens if a Customer walks in asking to activate 5 or more lines, without the phones they want to activate? Press pause!
This suspicious activity is an indication of fraud. It’s likely that this “Customer” is planning to use an Ultra Mobile number only for dubious, sometimes criminal, short-term means. As an Ultra Retailer, you are our first line of defense against fraud.
KNOW WHEN TO PRESS PAUSE:
Unusual purchasing behavior:
If a Customer tries to buy many lines quickly and all at once — especially if they’re new or don’t have a history of buying — press pause.
Suspicious payment methods:
If a Customer uses strange payment types, makes many purchases in a short time span or has a shipping address that doesn’t match the billing address, press pause.
No device for in-store activation:
If a Customer is only focused on purchasing SIM cards but no phones to go with them, press pause.
Withholding information:
If a Customer hesitates to give personal details or their information seems incomplete or inconsistent, press pause.
Rushing or distracting: Fraudsters may try to rush the process or create distractions to keep you from noticing any of these common red flags!
Stay alert, take action and press pause. Your vigilance is the key to protecting yourself, your friends, your neighbors and Ultra Mobile! Thank You!
REFRESHING RECOMMENDATIONS
Retailers share how they stay refreshed during the summer.
Ultra Mobile isn’t the only thing getting a well-deserved refresh this season. Whether it’s a dip in the pool, an ice-cold soda, a ride on a rollercoaster or camping under the stars, there are many ways you can stay refreshed through the summer months.
HOW DO YOU STAY REFRESHED IN THE SUMMER?
I stay refreshed in the summer by drinking lots of cold water, keeping the shop cool, and stepping outside for a quick breather between Customers. Gotta stay sharp to keep the Ultra Mobile activations flowing!
JUAN GONZALEZ KJ Electronics Los Angeles, CA
ANTONIO TAIMANGLO iNeedz LLC Denver, CO
I like to take my family to the beach for a swim to stay refreshed, and I enjoy fishing.
CHAT
GLOBIE’S GUESSING GAME
Help Globie Unscramble
the Words to Win!
With so many updates coming to Ultra Mobile, Globie needs your help remembering them all! Once you solve all of the trivia questions, unscramble all of your answers in the word search. Then, email RetailerTrivia@ultra.me a screenshot of your completed word search by 7/15. All entries will be put in a random drawing for a $100 gift card!
MUST INCLUDE TO WIN:
► Name
► Business Name
► City, State
► Ultra Retailer Code
► When you started selling Ultra
► How many gigabytes of high-speed data will the 24GB, Unlimited and Unlimited+ Plans receive to use in Mexico each month with Go Roam Mexico Data Roaming Pass?
► Ultra Unlimited Plans now include $10/month in international calling credit and a $10 international _____ credit to use in over 200 global destinations.
► Instead of a SIM card, our new logo features this illustration.
► The 10GB Plan now includes this many gigabytes.
► How many additional gigabytes did the 5GB Plan receive?
► We’re providing even bigger savings on ____ -Month Plans!
► Customers who buy 3-Month Plans can unlock up to ___% off.
► Customers who buy 12-Month Plans| can unlock ___% off.
G S Z Q C H R O N E T W E L V E A G F Z T Q B V M F G O R R C F E F R K I G H T R O Y Y V U J E Y E B T V T E N O P W V R I D Z Q V M F T O O A O W E Q F B T E K A I D O P N L I H C L P M U L T I V P
JULY SOCIALS
Use these free social media posts to connect with your Customers.
Social media is a great way to connect and engage with current and potential Customers, so we made these free social posts to help you grow and engage with your audience. All you have to do is share them on your social media pages!
ULTRA VALUE PROP SOCIAL POSTS
Suggested caption: Connect across borders with international wireless features included in every plan!
CANADA DAY (7/1)
Suggested caption: Wishing our northern neighbors a wonderful Canada Day!
NATIONAL INDEPENDENT WIRELESS MONTH (7/1)
Suggested caption: To every owner, thank you for what you bring to your neighborhood. And to every customer, thank you for supporting independently-owned businesses!
INDEPENDENCE DAY (7/4) – ECARD
Suggested caption: Have a blast this 4th of July! ��
WE’RE HERE TO HELP!
If you have any questions or suggestions on how we can amplify your social accounts, reach out to us at ultrasocial@ultra.me and we’ll be happy to help.
Click here to access your free social graphics OK
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OUR RETAILER COMPENSATION PROGRAM
Our Compensation Program gives you higher upfront spiffs – paid instantly! And starting now, you can say, “Show me the money!” when you view your estimated commissions for activating Ultra Mobile plans, now available in your Retailer Portal. Stay tuned for even more future enhancements!
FOR ALL ULTRA 1, 3, 6 & 12-MONTH PLANS
When you sell Ultra, you’re offering more than just faster data at better prices. You’re connecting Customers to what matters most.
*Spiff and Bonus paid on Base MRC.
**Airtime paid on plan renewal.
***Minimum of 3 activations per month required across all tiers.
RETAILER SUPPORT
RETAILER SUPPORT
Ultra Mobile is supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance and general support. We also provide Retailer tools to assist Customers directly on UltraAgents.com via the“Manage Subscribers” tab.
CUSTOMER CARE
Please share our Customer Care number with your Customers should they wish to speak with a Care Representative who can provide account support.
Have your Customers call Customer Care to access their Account # or PIN.
Ultra Mobile Customer Care can be reached at 888-777-0446 or by dialing 611 from their mobile phone.
SUPPORT HOURS:
English: 6:00a - 6:00p PST / 9:00a - 9:00p EST
Spanish (Press 2): 6:00a - 6:00p PST / 9:00a - 9:00p EST
Chinese (Press 3): 6:00a - 6:00p PST / 9:00a - 9:00p EST
THANKS!