YOURAgenda
Registration | 9:00am - 9:30am
Register and collect your Business Partner prize draw card. Why not visit a few of our amazing Business Partners before the day starts to start filling your prize draw card? Once you have your card marked at every Business Partner stand you can enter our draw for some seriously amazing prizes being drawn at the end of the day!
Welcome | 9:30am - 9:35am
We start our day with an introduction from Nicole Geissler, your incredible Property Operations Manager and Greg Allan, Harcourts QLD CEO
Session 1 | 9:35am - 10:05am
Karmen Costigan | Head of PM, Harcourts Australia
PM CX Program Launch
We are excited to be launching the Harcourts PM CX Program across Australia and New Zealand! In conjunction with Ask Nicely, our new Customer Survey Business Partner, we will finally have the ability to rank our offices and individual team members on NPS and customer feedback. Ask Nicely integrates with Property Tree, Property Me and Palace to allow you to survey your clients for real-time responses connected to key tasks we perform. Find out what your clients love about you and where the gaps in service delivery are!
Session 2 | 10:5am - 10:25am
Jodie Stainton | Jess Calvert
The Power of Surveying Clients
Jodie Stainton and Jess Calvert are topic experts when it comes to NPS and customer surveying in property management. They will share their insights around how to introduce a PM CX program to your clients and team, what the challenges are and how the results will change your business!
Session 3 | 10:25am - 10:40am
Karmen Costigan | Nicole Geissler
Communication Challenge
Are you ready for fun and laughter? Our interactive communication challenge will highlight just how tricky it can be to get your point across at times.
Morning Tea | 10:40am - 11:00am
Session 4 | 11:00am - 12:00pm
Antonia Mercorella | REIQ CEO
Rental Reforms Update
Antonia Mercorella will share the latest on rental reforms, the state of property management across Queensland and where we are heading – always a favourite!
Session 4 | 12:00pm - 12:15pm
Pauline Smith | Jacqui Bartholomeusz
Harcourts Foundation and Inspirational Women
Harcourts is proud of the work that is done through the Foundation and Inspirational Women initiatives. This session provides and overview of what they do and how you can get involved.
Session 6 | 12:15pm - 12:40pm
Jessica Melling | Harcourts Property Hub
Inside the mind of a career BDM
Jessica Melling is an award-winning BDM, having achieved International Top BDM, QLD Top BDM 3 times and QLD Top BDM 20 times when at LJ Hooker. With 17 years of expertise in property management, she will share her invaluable insights on simplifying new business strategies. Jess will delve into her BACK TO BASICS approach to tasks, crafting purpose-driven profiles, and leveraging social media to redefine the way we are seen as property managers. Don’t miss this opportunity to gain valuable insights from Jessica’s extensive experience, which is indispensable for property managers and business development professionals alike.
Lunch | 12:40pm - 1:25pm
Session 7 | 1:25pm - 2:05pm
Karmen Costigan | Nicole Geissler
The Great Debate - Who would you approve?
Our job when leasing is to show properties, process applications objectively and not let personal opinions bias outcomes….or is it? This interactive group session will certainly get the room debating. We have four tenant applications for you to choose from – let’s see what red flags you find and who we ultimately would give the property to!
Session 8 | 2:05pm - 2:40pm
Greg Allan | Harcourts QLD CEO
Back to the future - New world PM
What will a property manager’s job description be in five years….or two years? We all know that the industry has changed significantly over the past few years, but is it a case of ‘The more things change, the more they stay the same?’ Greg will explore what’s on the horizon for property professionals and what we need to be focusing on as property managers today and into the future.
Afternoon Tea | 2:40pm - 3:00pm
Session 9 | 3:00pm - 4:00pm
Justin Herald | Keynote Speaker
The year of the customer
Justin Herald grew a business from $50 to $37 million in just 8 years without spending on marketing or advertising. Justin will show you how when your customers become your raving fans, your business will grow by default. Today, more than ever, our customers have CHOICE and Justin will show you how to make sure they choose you!
Prize Time & Close | 4:00pm - 4:15pm
Finally, what we have all been waiting for. Our super generous Business Partners will be drawing winners of the amazing prizes they have donated for the day. Make sure you visit them all by the end of the lunch break to go into the running!
Well Deserved Drinks | 4:15pm - 5:00pm
After a massive day of making new friends and learning vital property management information, join us for an hour of celebration.
We thank you for taking the time out of your busy schedules to treat yourselves and build your skills – remember, knowledge is power.
An investment property without the stress?
Life’s full of possibilities. Like the possibility of having the right person looking after your investment property so you can relax. Whatever your hopes or dreams are, we’re here to make them a reality.
Let’s talk.
