YOURAgenda
Registration | 9:00am - 9:25am
Register and collect your Business Partner prize draw card. Before the day kicks off, why not start filling in your prize draw card? Once you have your card marked at every Business Partner stand you can enter our draw for some seriously amazing prizes being drawn at the end of the day!
Welcome | 9:25am - 9:45am
We start our day with an introduction from Rachel Atkin, your incredible Property Operations Manager & Performance Coach, and Adam Fiteni, CEO Harcourts Victoria. Adam will present a CX focused presentation titled ‘Customer Experience is a Team Sport’.
Session 1 | 9:45am - 10:10am
Karmen Costigan Head of PM, Harcourts Australia
CX – Learn from the Feedback
Our PM CX Program started in January 2025, and we now have received over 2,000 responses nationally. We’ll take a deep dive into the data to discover what our strengths are and where we can improve service delivery.
Session 2 | 10:10am - 11:10am
David Woolfall Shane Stone Woolfall & Stone
Legislation and Minimum Standards
Stay up to date with the latest legislative changes and rental minimum standards in Victoria. David Woolfall and Shane Stone will break down key updates, compliance obligations, and what they mean for your day-to-day property management practices. A must-attend for staying informed and ahead.
Morning Tea | 11:10am - 11:35am
Session 3 | 11:35am - 12:05pm
Sarika Bhalla General Manager Government Relations & Communications
REIV Update
Sarika Bhalla is the General Manager Government Relations and Communications at the Real Estate Institute of Victoria. Working with the REIV CEO, Sarika leads the advocacy agenda for the REIV, representing members in various policy and regulatory discussions. Having been with the REIV for over 10 years, managing media, marketing, communications and policy, Sarika has a deep understanding of the issues that matter to real estate professionals. With a strong background in brand and communications across financial services and other regulated industries, Sarika combines advocacy with strategic communication to build trust, strengthen professionalism and ensure the sector’s voice is heard.
Session 4 | 12:05pm - 1:00 pm
Andy is a high performance coach, award-winning auctioneer, podcast host, author and keynote speaker. Join Andy Reid for a high-impact session exploring how a powerful mindset underpins sustainable rent roll growth. This session dives into the strategies BDMs and PMs can use to attract new business, retain clients, and maintain asset volume in a competitive market. From positioning your value to building strong client relationships and driving team alignment, you’ll walk away with practical tools to grow your portfolio with purpose.
Lunch | 1:00pm - 1:45pm
Session 5 | 1:45pm - 2:15pm
Rachel Atkin Harcourts VIC POM & Performance Coach
Special Guests: Margaret Foley Executive Manager - Kolmeo | Simone Pinto Corporate Account Partner - Domain Katrina Andrew Executive Regional Vice President - Arbonne
Join three exceptional leaders as they share their personal journeys, lessons learned, and strategies for thriving in life and leadership. Margaret Foley, Katrina Andrew and Simone Pinto bring diverse experiences across tech, wellness, and real estate media to this dynamic discussion on resilience, growth, and leading with impact. Prepare to be inspired and empowered.
Session 6 | 2:15pm - 2:45pm
Karmen Costigan
It’s back…but with a twist! How well do you really listen? How clear are your instructions to others? Test your communication skills with our team building interactive challenge.
Session 7 | 2:45pm - 3:45pm
David Woolfall Shane Stone Woolfall & Stone
Empowering Leadership Panel Communication Challenge VCAT Update Growth and Mindset
Get the latest insights and developments from the Victorian Civil and Administrative Tribunal with David Woolfall and Shane Stone. This session will cover recent decisions, emerging trends, and practical guidance to help property management professionals navigate the VCAT process with confidence and clarity.
Prize Time and Close | 3:45pm - 4:00pm
Finally, what we have all been waiting for. Our super generous Business Partners will be drawing winners of the amazing prizes they have donated for the day. Make sure you visit them all by the end of the lunch break to go into the running!
Andy Reid Real Estate Coach & Auctioneer
has one, what’s yours?
When it comes to managing your investment property, your because isn’t accidental, it’s planned. It’s purposeful. It’s about creating an opportunity to set you up for the long-term, from today. Whatever the ‘because’ is in your life, we’re here to help you get there.
Harcourts Property Managers help our landlords find a tenant every 15 minutes. Our capable, skilled team is ready to help when you need it.
minutes. Our capable, skilled team is ready to help when you need it.
