Inside Magazine Issue 2 2022 by Harcourts International

Issue 2 // 2022

MIKE GREEN

Harcourts Hall of Fame 2022

ISSUE 2 // 2022

TABLE OF CONTENTS

Issue 2 // 2022

In the Family.................................... 4 One Team. We’ve Got This!................... 8 Harcourts International Hall of Fame.. ... 10 MIKE GREEN

International Award Winners.. ............. 12

Harcourts Hall of Fame 2022

In Marketing................................... 14 The Hub. . ...................................... 16 In Technology. . ............................... 17 New Zealand Update ....................... 18 Australia Update ............................. 20 REIP Nexus.................................... 21

Hi Team Harcourts! When we chose our theme for the year “One Team. We’ve Got This!”,

I’d like to extend my personal congratulations to all the award winners

we fully anticipated that we’d be facing a world filled with change and

and top achievers across our various countries who have been

opportunity. As we approach the halfway mark in 2022 there’s no

recognized at the recent awards events. Let’s all build on our past

question, we’ve seen plenty of it!

success and, irrespective of market conditions, grow our business and

Many of our markets have started to change and, as we get back into

achieve our goals.

more normal real estate cycles, we’re presented with opportunities

Lastly, I’d like to acknowledge the achievement of someone very close

to show our real value to our clients. Whilst this may mean a change

to all those who love Harcourts. It was an honour to witness Mike

in strategy, it’s a great opportunity to show our professionalism and

Green be inducted into the Harcourts Hall of Fame at the recent HX

competence and give our clients a sense of confidence in an

conferences in New Zealand and Australia.

uncertain world.

Mike epitomises all that Harcourts stands for. His courage, his values,

As many seasoned real estate agents will know, this is the time to grow

and his dedication to the Harcourts business over decades has

our market share, to differentiate ourselves, and to really show that

impacted on the lives of so many across the world.

“we’ve got this!”.

You are a most worthy recipient Mike – and you continue to shape the

As I write this, we’ve just completed a range of HX conferences

future of Harcourts and the lives of many!

across South Africa, New Zealand, and Australia. What an incredible

Let’s make the most of the opportunities that lie ahead of us this year.

experience to be back together with our team, face-to-face, to connect and celebrate together. One thing stands out across our global

One Team. We’ve Got This!

North America Update .. .................... 22 In Commercial ............................... 23

South Africa Update......................... 24 In Rural ........................................ 25 Indonesia Update ........................... 26 in Finance..................................... 27 In Client Experience.. ........................ 28 In Academy. . .................................. 30 In Touch.. ...................................... 32 In Foundation. . ............................... 34

network: it will take more than a global pandemic to break the spirit of

In View......................................... 36 In Awards...................................... 38

On the cover: This year’s Hall of Fame recipient, Mike Green, has spent 43 years dedicating himself solely to the growth of Harcourts in New Zealand, Australia and beyond. As a leader, Mike has been prepared to change with the times, stay relevant, be innovative and strive to stand atop the market. Congratulations Mike, we wouldn’t be here without you! Editor Shaena Jones Designer Alexander Rumsey Studio Eighty Contributions communications@harcourts.net While every effort has been made to ensure that the information in this publication is accurate we recommend that, before relying on this information, you seek independent specialist advice. We acknowledge the Turrbal Traditional Owners of the land on which this publication is produced and Elders both past and present.

our Harcourts team! The energy, the courage, and the culture of our people is stronger than it’s ever been. Thank you for the role that you play, individually, in adding to the culture that defines us – wherever you may be in the Harcourts world. Many of you will experience the enhancements to our technology and systems over the next few months. I’d ask you to invest the time in learning how to make the most of the new tools as they’re released to you. As with all things in life – the more we put in, the more we’ll benefit. So, grab the opportunity with both hands.

2 INSIDE Harcourts

Steve Caradoc-Davies Chief Executive Officer, Harcourts International

42 INSIDE Harcourts 3

IN THE FAMILY

WELCOME TO THE HARCOURTS FAMILY OFFICES

WELCOME CORPORATE TEAM Tarryn Hampton PA to National Business Partner Manager and General Manager for NAI Harcourts, and Harcourts Foundation Co-ordinator, Harcourts New Zealand Tarryn moved to New Zealand from South Africa in 2020 with her partner and family, and previously worked in sales and design with her own interior design, decorating and construction project management company. She has experience as a PA to directors at a hotel group in design and technical services, and is looking forward to using all her experience from the ‘University of Life’ to provide exceptional support to her team and to help grow awareness for the Foundation, as it is a privilege to be in a position that supports giving back to the community.

Australia Harcourts Ignite, Bundaberg, Queensland

Brie Krissansen

Well-established local real estate owners, Michael and Julie-Anne Vella have joined with the Harcourts brand. Michael and Julie-Anne have built a formidable two office operation and their business aligns perfectly with the Harcourts Group and shares our same values. Michael and Julie-Anne are backed by an amazing team of sales consultants and asset managers, more like a family than work colleagues. Adding, “We are the ultimate all-rounders! As individuals we possess areas of expertise, as a team, we are a hell of a force.”

PA and Social Media Content Creator, Harcourts New Zealand With an eye for detail, Brie has taken the leap from being a self-employed social media content creator to cultivating a new wave of creativity on Harcourts’ digital platforms. The Bachelor of Communication Studies graduate has always been fascinated with the world of real estate and has set her sights on showcasing auctions, culture and what makes Harcourts New Zealand the world-renowned company that it is.

Harcourts Elite Group, Underwood, Queensland Powerhouse couple Faziya Day and Mouzam Ali have realised a decade-long dream with the launch of the brand new Harcourts Elite Group in Underwood. The auction-based office, offering both sales and property management expertise, is composed of a team of twelve well-trained real estate professionals, driven by a united desire to create an exceptional real estate experience for clients. Faziya is already planning to host a variety of community-based events from the new office as she seeks to live out her mantra of, ‘be the change you wish to see in the world’. Mouzam’s engineering background may not be an obvious educational training ground for real estate management however his analytical mindset is crucial to the daily operations of Harcourts Elite Group.

Chris Melville Graphic Designer, Harcourts New Zealand Chris trained in industrial design and his career began in superyacht styling before he moved into event and exhibition design. His most recent role was in the liquor industry, designing campaigns and activations for multiple wine and beer brands. With plenty of B2B experience from previous design agency roles and training in client advocacy within a brain-injury organisation, Chris brings a mindset of ‘stakeholder-care’ to Harcourts.

Harcourts Residential & Lifestyle, Toukley, New South Wales A longstanding Toukley real estate office, with years of experience and local real estate knowledge, has officially opened its doors and rebranded to a Harcourts office. Business owner, Shaun Clayton, has been leading the local business since 2008, and after the retirement of business partner Dave last year, Shaun decided it was time to take the business in a new direction. The team is ready to move onto bigger and better things knowing that Harcourts is the brand to help them fill the gap in their digital space.

Georgia Meech Marketing Assistant, Harcourts New Zealand Georgia is the marketing co-ordinator for Harcourts New Zealand, and comes with the skills to develop, implement and execute marketing visions. Her ideas are driven with commitment, and with her knowledge and experience, she is passionate about making a difference.

South Africa Harcourts Lifestyle Parks, Johannesburg Anton Kruger and his team are spreading their wings with the addition of a new franchise. As a business owner, Anton has started his Harcourts journey in Midrand, shortly after expanding to Sandton, and is now taking on the Parks area in Johannesburg. They are also updating their name, and these three areas (Midrand, Sandton and the Parks) will now operate under the Harcourts Lifestyle name. Parkview and surrounding areas were established more than a century ago and are some of the oldest suburbs in Johannesburg, with lots of its historic architecture intact. So it may have a lot of history, but that does not mean it hasn’t kept up to date with similar modern metro areas. With the leadership of Anton and his team, the Harcourts Lifestyle - Parks Office will undoubtedly become a household name.

4 INSIDE Harcourts

Laura Crane Reception and Events Co-ordinator, Harcourts New Zealand With a history in social media, events, outdoor adventure and working for Emirates Airline in Dubai, Laura has a communications degree and is the proud owner of 18-year-old Burmese cat Nala. Her hobbies include surfing, snowboarding, the gym, singing and assisting her photographer partner with his company. She is enjoying her new role at the Newmarket office.

INSIDE Harcourts 5

IN THE FAMILY

WELCOME CORPORATE TEAM

Avril Catchpole

James Vu

Intranet Product Specialist, Harcourts International

Designer/Videographer, Harcourts International

Avril joins Harcourts with extensive experience in Human-Centric Design in the online user experience space. Having previously worked in multiple government departments developing websites and designing her own POS tech startup where she was responsible for pitching, raising funds and even meeting the Prime Minister, Avril is really excited to put her skills to use at Harcourts. Avril will work to honour the Harcourts culture and values through technology as she helps develop the Harcourts intranet, the Hub. In her spare time, Avril works on her art in her own small studio!

James joins Harcourts after previously working as a videographer for a tech startup where he was responsible for creating video content to educate customers. At Harcourts, James works with the Brand Experience team where he is responsible for producing multi-media content for the corporate team and franchise network. In both work and personal life, James is passionate about creating video content that people enjoy and loves playing around with cameras, lighting and other filming equipment. He also loves to play basketball in his spare time!

Bethany Wilson People & Culture Administrator, Harcourts International Bethany has most recently worked with a small Brisbane based company in operations and client experience. Currently studying Human Resources, Bethany is excited to join Harcourts People & Culture team to further hone her skills in her chosen career. Her passion and focus are on people management and culture. Bethany says, “I’ve been lucky enough to be part of business’ that value their people and the experience and competitive advantage they bring to the table, but I’ve also experienced the opposite. The difference valuing your staff and their expertise makes is astronomical and I want to support that!” Bethany will be responsible for supporting the People & Culture team, contract creation, onboarding new team members and supporting The Harcourts Foundation!

Patricia Halls Finance Business Partner, Harcourts International Patricia (Trish) has an extensive background in finance within the real estate industry. She will work with the Finance team to provide accounting and review of financial information and reporting to CEOS and the Board. She will also be responsible for managing cashflows, and be Finance Business Partner for Harcourts Tasmania, Harcourts New South Wales, Harcourts Move, REIP and NAI Harcourts. In her spare time Trish loves to sail, camp, travel, cook and curl up in bed with a good book!

Corie Forsack State Operations Manager, Harcourts New South Wales After working in the Real Estate industry for the last six years as an executive assistant, Corie was offered the role as State Operations Manager for Harcourts NSW/ACT. Corie said, “I was so fortunate to be offered the role, working alongside Katrina has been a breath of fresh air and being part of the Harcourts Community has been an amazing experience already.”

Vanessa Jeans Franchise Development Manager, Harcourts Victoria With 13 years of industry experience, Vanessa started her career with the Ray White Group as a property manager before managing the department and team at the age of 21. Later, Vanessa joined the corporate team in several roles rom EA to CEO, state administrator, recruitment manager and auctioneer. Vanessa says, “I am very passionate about working with inspiring individuals that constantly strive towards improvement both on a personal and professional level.” Vanessa is currently learning all things Harcourts and will be responsible for the growth of the brand in Victoria, as well as working with the network to create a strong auction culture.

Chahli Curwood-Hyde Business Operations Manager, Harcourts Victoria

Jasmine Cooling Assistant Accountant, Harcourts International Jasmine joins Harcourts after recently completing her Bachelor of Business in Accounting and Finance in New Zealand. Previous to her role at Harcourts, Jasmine worked in public accounting. Jasmine is excited to join Harcourts to gain experience, work with a great team and learn as much as she can whilst supporting the finance team in Brisbane.

Chahli began in real estate in early 2016 at the Harcourts Ballarat office when she was 22 years old. Starting as a PA to the Directors at the time, she moved up through sales and rental administration and eventually ended up in office management where her responsibilities included trust & business accounts, HR and the general running of the day to day. During my time there, Chahli discovered her passion for business, marketing and customer service. So in 2020, she decided to start studying Business majoring in Marketing at university. Taking on the Business Operations Management role for Harcourts Victoria was the perfect next step as her role focuses on technology, systems and processes. Chahli will use her first hand experience of a range of these roll outs in her career and used a lot of the new technology at office level herself so will use her experience and knowledge to assist offices in implementing this technology in the most effective way possible.

Belinda Dowde Rita Nguyen Graphic Designer, Harcourts International Now based in Brisbane, Rita recently moved from Sydney where she worked as a Graphic Designer for an optical business for nearly four years. Rita’s passionate about functional, intentional design with a strong focus on user engagement and clear messaging. Rita has joined Harcourts as part of the Brand Experience team responsible for upholding brand standards, providing creative solutions and designing collateral for the wider international team.

6 INSIDE Harcourts

State Operations Manager, Harcourts Tasmania Belinda Dowde has assumed the role of State Operations Manager in Tasmania where she will be responsible for delivering the Harcourts experience to the network by overseeing events, marketing, social media and communications, and taking on the role of Harcourts Foundation Ambassador for Tasmania. Previous to Harcourts, Belinda spent the last 16 years in management roles within the Travel, and Mortgage Broking industries, and she now brings her attention to detail, and passion for creating experiences and building relationships, to her role in the Tasmanian Corporate Team, and assisting the CEO, Tony Morrison. When not working, Belinda is hiking, trail running, sewing, and spending time with her family at the beach.

INSIDE Harcourts 7

IN FEATURE

Contributed by Mike Green, Executive Director Operations

Our theme this year, One Team – We’ve Got

Being the strongest version of you will give

positive people that see the opportunity in

This – is I think one of the most important

you the energy and confidence to excel.

the current environment. If I am selling my

we have put in place in any year.

2. Be patient and kind – understand that

home, what is the market doing, what is the

We have never seen times like we are living in

everyone is dealing with a hugely challenging

right now. The uncertainty around everything

time plus all have their own, personal issues

from travel to the weather, from government

to deal with. Always be patient and put

sure which way is up!

to interest rates, and especially the random

yourself in their shoes. The most important

If we can focus on those four things, I believe

nature of Covid is all having a significant

question we should ask ourselves in every

we can thrive – we can build stronger

impact on our families, our colleagues,

interaction is “How can I help this person

relationships with our friends and family,

our clients and on us.

move forward and achieve what they are

we can help our clients achieve outstanding

So how do we adjust, what do we need to

trying to do”.

results and cement our relationship with

do to not just survive in the year ahead but

3. Be Resilient – understand that this too

them as their agent or property manager

to thrive and to help those around us?

will pass. We are in extraordinary times but

of choice.

I believe there are a number of things we

we will move back to more normal times – or

The world is challenging, but for those that

times that will become the new normal. Take

embrace the challenge, the opportunities

every day in your stride – don’t let anything

are amazing and endless.

unsettle you or knock you off track.

We have just finished three Hx conferences –

Event + Reaction = Outcome. We can’t control

three awesome events – fantastic speakers

the event so the only way to determine the

and learnings, awesome celebrations

outcome is to control our reaction to the

and most importantly a massive dose of

event. Two people can be in the exact same

Harcourts culture. Well done to everyone

position but because they react differently,

involved in delivering these awesome

they get entirely different outcomes. Be

events, they were truly exceptional.

professional to help clear your thinking.

resilient, control your reaction.

On a personal note, I was completely blown

Do what gets your attitude positive and

4. Show Leadership – We are all facing the

away to be inducted into the Hall of Fame.

focussed. And finally, work on your business

same uncertainty so now is the time to step

I had no idea it was happening so was

skills – go to more training and learning

up and show true leadership to our friends

an amazing surprise. It is a life changing

opportunities then ever before. Practise

and family, our colleagues and especially our

experience and moment and one that I will

your basic skills – prospecting scripts, listing

clients. More than ever people are looking

never forget. Thank you to all that went to

presentations, negotiation skills, market

for leaders – people who know what to do,

such great lengths to make it so special.

and marketing knowledge.

confident people that can help guide us,

need to focus on and ensure we do, to thrive. 1. Look after yourself – first and foremost, being the best version of you will give you the strength to get through this and in fact thrive. Your physical health – work on it, get fitter, see the dentist, exercise regularly and eat well. Your mental health – get closer to the people around you that lift you up – your family, your mentors. Talk to a

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8 INSIDE Harcourts

INSIDE Harcourts 9

IN FEATURE

MIKE GREEN INDUCTED INTO THE HARCOURTS INTERNATIONAL HALL OF FAME Mike Green, a Harcourts’ legend has been emotionally inducted

no.1. That year, he gleefully accepted the Moet from Brian and

more than 900 offices around the world today, and Harcourts

men, Mike has been prepared to change with the times, stay

into the company’s Hall of Fame after 43 years of dedication,

Davinder, bought no.1 rosettes and loud clackers for his team,

Group achieved a combined $53 billion in sales last year, gaining

relevant, be innovative and strive to stand atop the market. Irene

tenacity and ground-breaking business acumen. Mike was lauded

and no.2 rosettes for Brian and Davinder. They have remained

market share in every market in which it operates.

says Mike has been called Mr Smiley because he is always quick to

as a people person and industry icon in front of 900 guests at the Hx

firm friends.

Irene – who is Harcourts International’s Director of Professional

laugh and constantly making fun. “He thinks he’s hilarious, but the

New Zealand Annual Awards Dinner. There were very few dry eyes

In 1997, Mike left New Zealand to launch the Harcourts brand

Development – remembers them believing that if they could make

into Australia alongside wife Irene and their two young sons,

it in America, they could make it anywhere, so they attended every

times or tough decisions,” she says.

to be seen and a large delegation of delighted family, friends and colleagues in attendance to celebrate with him.

humour has always been his ‘go to’ or ‘fall back’ during stressful

signing up an initial four Australian offices to Harcourts opening

National Association of Realtors conference and aspired to one day

The Harcourts’ group of companies now encompasses more than

Currently Harcourts International’s Executive Director of Operations

in Queensland. Irene remembers the first two years in Australia

be invited to the prestigious Power Brokers dinner. The year they

10,000 people operating in nine countries, and Mike continues

based in Brisbane, Mike started in real estate in New Zealand in

as tough – knocking on doors and constantly presenting to

made it, Irene remembers they giggled like kids in a candy shop.

to lead strategic initiatives for the global network. Harcourts

1979 after leaving Kamo High School in Whangarei. Mike joined

Australian real estate agents, knowing that more than a few

International Chief Executive Steve Caradoc-Davies says Mike’s

Harcourts in 1985, starting off managing the Shirley office in

pundits thought they were bound to fail. Co-owner and director

Mike has also been credited for his passion for new technology,

Christchurch before becoming heavily involved in franchising

of Harcourts International Paul Wright recalls the hard graft, the

when the company introduced it in 1989. In 1991 he and wife Irene

tough opposition and, the most difficult to stomach, hearing

became the business owners of the Epsom office in Auckland,

every Kiwi sheep joke ever written! Despite that, the big blue signs

before acquiring or opening eight more offices with more than

quickly went up in all six Australian states and Harcourts became

150 staff and winning the no.1 franchise for the country for four

Australasia’s fastest growing real estate group, finally achieving

consecutive years.

the no.2 position in Australia after less than 25 years of operation.

Those no.1 accolades were particularly dear to his heart, as ‘fierce

Paul puts that success down to Mike’s advocacy, sense of humour,

and a personal highlight of his progressive leadership was the establishment of the Harcourts Foundation in 2008. Harcourts NZ managing director Bryan Thomson says the importance of Mike

career has been extraordinary. “He has led Harcourts for several decades and has created an incredibly successful business, a strong family culture and a vision where people are at the heart of

to the success of Harcourts here and internationally cannot be

everything we do.”

underestimated. “He has had a huge impact on Harcourts and

Mike celebrated his induction into the Harcourts Hall of Fame

the culture of the company,” Bryan says. “Mike is open, honest

with Irene; sons Mitch and Steve; daughters-in-law Priyam and

and really enjoys helping people. He forged the road to success

Melissa; grandchildren Elijah (5), Maya (3), Freija (2) and Asher (four

internationally for the company, and he is an ideal Hall of Fame

months); sister Cheryll Palmer and husband Lucas; Brian and Patsy

recipient because the company simply wouldn’t look like it does

King; Errol and Di Hussey; Paul and Jill Wright; Gilbert Enoka; and

competition’ between him and Hamilton ‘rivals’ Brian King and

communication, warmth and drive to put Harcourts on the map.

Davinder Singh saw Mike languishing at no.2 for several years and

Buying Harcourts International in 2001 with partner Paul Wright,

today without him”.

many other friends and colleagues within the Harcourts family.

obliged to buy them a case of Moet annually. Mike kept buying

Mike and Irene expanded into nine countries, including China, Hong

At the Australian celebration, Mike was joined by his father Barry

offices and recruiting talent from the competition until he achieved

Kong, South Africa and the US. Harcourts International now boasts

Like JB Harcourts and Stephen Collins before him, Mike is a

10 INSIDE Harcourts

visionary who is respected across the industry. As a leader among

and his wife Trish Green, close friends Bob and Jenny Wolff, and Jacqui Bartholomeusz. INSIDE Harcourts 11

! s n o i t a l u t a r g Con

IN FEATURE

TOP INTERNATIONAL FRANCHISE HARCOURTS COOPER & CO

TOP INTERNATIONAL OFFICE HARCOURTS COASTAL

North Shore’s Harcourts Cooper & Co were once again recognised as the most successful multi-office franchise for revenue, along with a host of other accolades at Harcourts International awards virtual event.

For the first time in history, an Australian office has won the prestigious Harcourts International Office for Total Gross Revenue Award.

The company, which has more than 300 sales consultants and its own auction division, has been named top franchise…an achievement that managing director Martin Cooper says has been reached with plenty of work from his total workforce of more than 500. “Experience is a very important ingredient in the recipe for success in achieving real estate goals,” Martin says. “We know what we’re doing, and we do it well. That’s the simple recipe for success.” Harcourts New Zealand managing director Bryan Thomson says Cooper & Co is one of the company’s success stories, both nationally and internationally. “It is impressive to see the franchise on the winner’s list year after year,” he says. “We congratulate them on another strong year of success.” Harcourts Cooper & Co was established in 1991 and has since then sold more than 9000 properties. Its trophy cabinet includes a slew of awards both nationally and internationally over many years, and it clinched many of last year’s REINZ awards. Martin says he’s not sure how many awards his company has won, but each is very satisfying and reflects the professionalism of his workforce.

Harcourts Coastal, based in Queensland, has been named the top Harcourts office globally at the Harcourts International Awards. CEO, Adrian Knowles, spoke on the momentous occasion congratulating business owner Dane Atherton and his unstoppable team at Harcourts Coastal. “We are so proud of this amazing team – they have truly pushed themselves above and beyond to reach this historic moment and what a moment it is”, said Adrian. Having recently just taken out the national title of Top Residential Office for Revenue of the Year, this award comes as a big cherry on top of a stellar year for Harcourts Coastal. Dane and Kym Atherton are remarkable leaders who have a relentless desire to create the best environment for their people to thrive. They are market leaders on the Gold Coast and have helped thousands of people achieve their property goals. Speaking on the win, Harcourts Coastal Managing Director, Dane Atherton, said it was the culmination of all the hard work, dedication and drive that the team had put in over the years. “This award is a career highlight for our team. I believe the Harcourts network is home to some of the highest performing offices of any franchise group in the world so to be recognised as the No 1 is a major achievement for our team is incredible.” “The award has been in our sights since we joined the group 11 years ago and it is a great honour to achieve it.” Harcourts Queensland CEO, Mitch Peereboom added, “Harcourts Coastal is an extraordinary business. This is the highest level of recognition in our group and it was a thrill to celebrate this milestone achievement with this amazing team of real estate professionals.”

12 INSIDE Harcourts

IN FEATURE

TOP INTERNATIONAL SALES CONSULTANT BOB WOLFF

TOP INTERNATIONAL PROPERTY MANAGEMENT LISTING INDIVIDUAL SCOTT McWILLIAMS

For the first time in Harcourts history, the top spot for International Sales Consultant went to Harcourts North America. Our very own “Super-Agent”, Bob Wolff from Harcourts Prime Properties Monarch Beach achieved this outstanding result.

At the recent Harcourts Virtual International Awards celebration, Scott McWilliams won International Property Management Listing Individual for 2022.

Bob is a true professional, an icon of the industry that has redefined the real estate industry while staying true to the values that allowed him to achieve amazing success. Totally committed to delivering the finest experience for everyone around him, Bob has created a legacy over the last 47 years that many can only aspire to emulate. After placing second last year, Bob’s determination to come out on top this time came to fruition, and he was named the number 1 sales consultant for Harcourts globally, at the group’s virtual international awards event. Bob was able to celebrate alongside his wife, Jenny and Mike & Irene Green (see page 36) over lunch whilst visiting Uluru in Australia, following his attendance at the Hx2022. “I am incredibly proud to have achieved this goal and recognition. We have an amazing Group with so many outstanding agents congratulations to everyone that achieved their goals this last year. Thank you to Jenny, my wife and my business wife Lori, for all your support,” Bob said. When asked about Bob’s accomplishments, Harcourts North America CEO Ben Brady stated, “He’s one of the most consistent and tenacious people I’ve ever met. It’s incredible to have him as one of the clear leaders in not only real estate for Harcourts but real estate in the world. To see him at the very top is incredibly well deserved.” Harcourts Executive Director and long-time friend, Mike Green believes Bob epitomizes everything great about Harcourts and real estate. “Bob has an incredible work ethic, an absolute focus on delivering the finest experience and a genuine drive to help those around him. Almost 100% of his business is repeat or referral - a testament to those qualities. Most importantly he is just a really good person.”

Always quick to help out others on their property management journey or offer advice to other agents, Scott is a well-liked member of Team Harcourts. “It’s an honour to be rewarded for the hard work we put in over the last 12 months and to be recognised as the top performer internationally is just incredible,” said a delighted Scott. “I’d like to recognise the efforts of Nikki who works alongside me and does an amazing job, and the wider business too who support what we do with both referrals and in being the recipients of a really high number of new managements each month!” continued Scott. “What I do wouldn’t be possible if I couldn’t stand in front of a prospective landlord and genuinely believe in the service I’m promising to them.” Head of Property Management Australia, Karmen Costigan agrees. “What a phenomenal year of growth as BDM with Harcourts Kingsberry, Townsville, Scott’s had,” remarked Karmen. “He was recently awarded Australia’s No 1 Listing Individual for Property Management, was our expert BDM at the PM Growth Session at HX and is now International PM Individual listing winner!” “Scott was working away at his desk when the announcement came through,” laughed Ms Costigan, “which is typical of his work ethic – it’s all about helping others achieve success through their investment properties.” Scott is always ready to share his expertise with the network and we love having him as part of our Harcourts PM family!

INSIDE Harcourts 13

IN MARKETING

Introducing the new Harcourts technology stack, developed to help you list more, sell more, rent more. At Harcourts our purpose is to help others achieve success. In 2022, we’re investing more in better technology than ever before.

IN MARKETING

More dynamic websites H Digital+ brings you the best real estate websites exclusively for you and your business.

It’s time to do more, do it better with Harcourts. Contact your local corporate team to find out more.

More intelligent CRM technology Providing you automation of business opportunities from the palm of your hand.

More connected and informed intranet Harcourts Hub is your intranet solution for every member of your team to be connected, educated, celebrated and updated.

More business knowledge through smart data Harcourt 360 is your business intelligence tool, mapping growth potential for teams and individuals in real time.

New office alert! 15 November 2021

View story

IN FEATURE

IN TECHNOLOGY

MORE POSITIVE CHANGES TO THE HARCOURTS TECHNOLOGY SUITE

s t r u o c r a H

THE HUB, A PLACE TO ACCESS ALL THINGS The Harcourts Hub is an intranet solution for every member of your

easier, as its system is equipped with intuitive search functions. As data

team to be connected, educated, celebrated and updated. As we

can be shared onto the Hub it will streamline the use of other Harcourts

move from Harcourts One to VaultRE in New Zealand and Australia;

platforms such as H360, making them accessible to all users. Put

and PropData for South Africa the need to develop a new Harcourts

simply the Hub will become the home page and platform to run your

home for team members became our focus.

business, the place to access all things Harcourts.

There is now an exciting groundswell surrounding the Hub after

News and communication will also be centralised into the Hub

recent kickstart events in Australia and speed dating sessions at HX in

providing an environment that allows content to be delivered relevant

Christchurch got the team excited for what the future holds. Recently

to your role, interests, and location.

South Africa launched Hub to their business leaders in the network whilst New Zealand and Australia are building out their versions of the Hub ready for launch to the network soon. The Hub has been developed to have a simple user experience. It has been designed with quick reference buttons to make finding things simple and easy. Like Google, searching for documents or other materials in the new and improved Harcourts library will be much 16 INSIDE Harcourts

Andrew

2022 is proving to be an amazing year of positive change for Harcourts. We have launched H Digital + Web the new National, Office, and Personal websites for Australia and New Zealand. We continue our migrations from H1 to VaultRE. We are continuing to enhance the Harcourts Hub in preparation to our initial pilots. Everything we’re building and rolling out helps our people do more, and better. Aligning with our aim to deliver the finest experience in real estate. We’re replacing existing technology and delivering a world-class system of talking technology that provides clarity, connectedness, and centralisation to make your operations smoother, cleaner, and more cutting-edge. VaultRE is the endorsed specialist customer relationship management (CRM) system that allows Harcourts members to do more, and better. This leading system allows members to monitor every aspect of their operation from a single page, from any location, and in real time. Ultimately, VaultRE will help members to list more, sell more, rent more. H Digital+Web delivers world class national, office and personal websites. Built from the ground up focused on providing the best content management system allowing Business Owners and Agents to create a beautiful web presence. Delivering a platform to showcase you, your business, and your vendors properties.

Harcourts Hub is the home of all things Harcourts, built for members as the central location for all training, newsletters, events, templates, and resources. It will replace H1 for news and information, resources, and library content. H|360 collates data from multiple sources to help our business owners, property managers and agents see the story of their business performance in live graphs, dashboards, and rankings. These indicators show our members how they’re performing in real time, so they know where their opportunities are, and can grow through relevant training and support on Harcourts Hub. This business performance dashboard is a source of live, smart data that will help members set and hit targets. H|360 gives us the capability to make decisions based on intelligence rather than intuition.

Leonard

Donaldson

Chief Information Officer leonard.donaldson@harcourts.net

Friebe

Chief Operations Officer andrew.friebe@harcourts.net INSIDE Harcourts 17

INPLACE NEW ZEALAND

INPLACE NEW ZEALAND Rising Stars to Watch Superstar Profile Wanly Tsang Top 100 (7th place) Browns Bay 1. Why did you decide to join Harcourts? Prior to joining, I had bought and sold properties through Harcourts and was impressed. Deryl Rollinson invited me to join Harcourts, she believed my multilingual skills were a valuable asset and saw a great future for me in real estate.

NEW ZEALAND UPDATE What an outstanding three days we enjoyed as we gathered for HX, our National Conference, in the beautiful Te Pai Convention Centre in Christchurch. To have almost 1300 of our team together learning, networking and celebrating after the restrictions of the past year will be a memory that will last long into the future. Superb keynote speakers, our own team members sharing the secrets to their success and, of course, National Awards night were all highlights. Seeing the raw emotion of Mike Green’s induction into the Harcourts Hall of Fame underlined the culture that underpins all we stand for as an organisation, something we can all be very proud of contributing to. Wrapped throughout all the achievements of the year was our 10th consecutive year being recognised by the public of New Zealand as the most Trusted Real Estate brand in our country. Perhaps of all accolades, this is the one that resonates most when we look to the past to set our strategies and goals for the future.

Mark McGoldrick… Harcourts NZ Auctioneer of the Year Canterbury auctioneer Mark McGoldrick has taken out the Harcourts auctioneer of the year award, after beating a top line-up of competitors at conference.

3. What activities have led to your success? Self-discipline and focus are important to me. I love my job so my drive to do well is key. I’m always looking for opportunity, be engaging, ask questions and listen.

With recent market changes there has never been a better time to take all we have learned during HX, and the year we have experienced, and apply this knowledge to ensuring we continue to deliver exceptional results to our clients and customers across New Zealand.

4. What advice would you give to people new to the industry? Be responsible for what you do and be accountable to yourself. Concentrate on doing the right things and the money will follow.

Thank you all for an exceptional year and best wishes for a superb year to come.

Bryan

Thomson

Managing Director, Harcourts New Zealand bryan.thomson@harcourts.net

Mark, who is based with the Holmwood office, has been calling auctions all around Te Waipounamu over the past 12 years, including Christchurch, Nelson, Timaru, Ashburton and Oamaru. He has made the final of the Open Division of the awards several times, but until this year was yet to crack the elusive top spot, carding second last year. “I think my key skills of understanding vendors, speaking clearly, reading the auction floor and encouraging bidders, negotiation and delivering good service to the Harcourts sales team are what got me through this year,” Mark says. “I am very proud to achieve the top spot this year, and equally proud to be part of the Harcourts family which has impeccable standards of professionalism.” Harcourts managing director Bryan Thomson says Mark showed his pedigree at the event, which saw New Zealand’s top auctioneers battle it out in front of an active live audience. “All the five finalists were top class, and it was clearly evident that selecting the winner would be very hard,” he says. “This year, we included voting from those watching the event in the crowd, which added significantly to the electric atmosphere. Our congratulations go to Mark for his success.” First division auctioneer of the year went to Travers Smyth of Harcourts Cooper & Co (North Shore), while most promising was clinched by John Phillips of Avonhead. Harcourts’ top national auction lister title went to Diego Traglia (Massey North), Papanui received the top national office for auctions listed, and top national office for auctions per sales consultant went to Henderson Heights (Auckland).

18 INSIDE Harcourts

2. What is your favourite thing about being a Harcourts team member? I know that Harcourts provides the best real estate experience for our clients. It is our culture, how we strive to do the best job for our clients. Always learning, always growing and a passion for what we do.

Top left: Adam Fuller, Top right Brian Davey, Bottom: John Phillips with Steve Caradoc-Davies

Harcourts NZ has announced its rising stars of real estate by selecting sales consultants from both islands as ones to watch in 2022. The top national rising star award has gone to Adam Fuller of Tairua, whilst the top national NAI (commercial) Harcourts rising star accolade has been taken by Brian Davey of Christchurch. The most promising auctioneer of the year is John Phillips from Avonhead. Harcourts managing director Bryan Thomson says the rising star awards are very sought-after, as they identify sales consultants and auctioneers who are well on the way to an exceptional career. “These are people who have been earmarked as being expected to achieve great things in all they do, and we congratulate them on rising to the top of a very strong contingent of nominees.” Adam has been in the local building trade for more than 10 years in Tairua and decided to study real estate as a career change. This experience has helped him gain knowledge of the housing market, and he is well connected with the local communities. “Having grown up in Tairua, I have great local knowledge and a good understanding of the real estate process, having bought and sold a number of properties myself over the years.” Brian has years of experience nationally and internationally in sales and management within many industries. He has conducted business in more than 60 countries, which has given him invaluable insight into the operational requirements of companies. “Business is all about building trusting relationships and this is something I take very seriously. Being a good listener and keeping the best interests of my clients as my focus has resulted in a wide network of loyal clients.” John came to real estate after selling his successful Christchurch-based tourism sales and marketing company and working in sales for more than 35 years. “Born and bred in Christchurch with a son at a local school, I know and understand the city. The way people search for their next home is changing rapidly, and my knowledge of marketing and negotiation ensures that properties stand out across all forms of media.”

5. What is your secret to maintaining a strong relationship with clients? I give my clients my full attention, give honest feedback and earn their trust. My database is paramount to my business and I use structure to maintain engaging contact. 6. How do you distinguish yourself from everyone else in the industry? I believe I’m a normal person, I may work harder than some, and my years of experience have put me in good stead. I’m always hungry to learn and want to be better today than yesterday. 7. What is your most memorable career moment to date? Winning Rookie of the Year, what an amazing feeling and memorable start to my career. At Harcourts, we are working with such amazing salespeople and I am always humbled by recognition.

Superstar Profile Adam Fuller Top National Rising Star 2021/22 Tairua 1. What do you enjoy most about being in the real estate business? I really enjoy the diversity of the work. There is something new to do every day and I am excited to be learning new skills all the time. 2. What advice would you offer to people new to the industry? If you do the absolute best job you can, you will get the best results. 3. What is your secret to maintaining a strong relationship with your clients? Always do what you say you will. If you don’t know something, then be honest. Take all the time you can to listen to what your client’s wants and needs are, and do not assume anything. 4. How do you distinguish yourself from all the other agents? My working career has taught me to work hard and you will be rewarded. Working for Harcourts has been no different, as my efforts have awarded me with the National Rising Star Award. 5. What do you do with your time off? I play music in several bands, surf and keep fit. INSIDE Harcourts 19

INPLACE AUSTRALIA

EMPOWERING REAL ESTATE AGENTS WITH THE LATEST DATA REIP NEXUS FEATURES 01

AUSTRALIA UPDATE What an incredible and action-packed year it’s been so far, and we are only halfway through! With our country reopening borders and interstate travel beginning again, it’s been amazing being able to finally get out and about to meet our offices, support teams and people of Harcourts. There is nothing better than the level of connectivity a face-to-face meet or catch up over a coffee can provide. While we’ve managed to stay connected during lockdowns, nothing beats seeing people in real life and getting to know them. In staying connected, as a network, we continue to grow in our support and strength – not just in numbers but in our resilience as a brand and team. I was so proud to see our “One Team – We’ve Got This!” theme shine through during the devastating floods that occurred earlier this year in NSW and QLD. The teamwork, selflessness and compassion shown by our network to those affected was indescribable. Seeing and hearing about people dropping everything to literally pull-on boots and shovel mud out of homes and offices showed our true spirit here and Harcourts and it made me so proud. It was our Kickstart series at the beginning of the year that really was the first chance for Lisa and I to be able to visit each state and celebrate with our teams. A fantastic way to kick off the year and the best way for me to meet many of our offices and business owners for the first time in my role as CEO. Each state put on a fantastic day of learning and knowledge sharing, followed by some truly wonderous awards nights to celebrate the exceptional achievements made by our exceptional Harcourts people. We had the utmost pleasure to travel from state to state and see firsthand the enthusiasm and energy that drives our Harcourts brand. Not only did we kick off the year, but we also introduced this year’s theme – One Team, we’ve got this! A theme that I have no doubt is at the heart of every single person in our network as they go about their every day and strive for greatness.

20 INSIDE Harcourts

The “One Team” attitude was evident in the recently held Annual Awards nights, in each state, celebrating our top performers at a state level. We have remarkable groups of people, doing remarkable work, all around the country, and events like this give us the opportunity to celebrate their success. In a competitive industry, there is nothing better than seeing our Harcourts network cheer each other on with nothing less than genuine excitement. As we move further into the year, we continue on with the biggest technology rollout we’ve ever done, in one go. We have recently just completed the full first stage rollout of Realhub, nationwide, with a very successful uptake of usage across our offices. Early March saw us launch our brand-new H Digital+ websites for Harcourts Australia, Harcourts offices and agents. Despite some teething issues, within the first two months of being live, we more than doubled the number of unique visitors and nearly tripled the average time people spend on the site and page views. On top of all that, the new website generated over 10,000 leads, consisting of auto appraisals, and listing or agent enquiries, in its first full month of operation. With more of our technology suite still to go live, the future is looking efficient and blue! I look forward to the future tech rollouts and supporting our network in their goals and achievements. May our future be bolder, brighter and blue-er than ever.

Adrian

Knowles

CEO, Harcourts Australia adrian.knowles@harcourts.net

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AND TECHNOLOGY

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INPLACE NORTH AMERICA

INCOMMERCIAL

NORTH AMERICA UPDATE

New Zealand Update

Australia Update

HX has come and gone! It was one of the best events that we have had in recent years. Held at the new Te Pae Convention Centre in Christchurch, with a fantastic line of speakers on the main stage culminating in the awards dinner on the Tuesday evening!

Topping off the year end with some celebrations always sounds like a great idea, especially when you have things to celebrate. Hx2022 was just that occasion.

NAI Harcourts also held its half day event on Monday morning with speakers covering a variety of different subjects, these were well received with a good attendance from the commercial team. Speakers included Scott McCulloch, the National Development Manager for Ngai Tahu, one of the largest and most active property developers in the country, as well as Harcourts Business Partners Shyrelle Mitchell & Kent Perry from Heaney and Partners, who ran an innovative legal quiz. Other speakers included our very own Lesley and Dave Lane from Harcourts Cooper & Co. and Hannah McQueen from Enable.Me Congratulations to our national award winners for 2021/22

What an action packed Quarter it was in North America, with the highlight of it being Harcourts Hype, our annual conference! It was held in the desert of Scottsdale, Arizona at the exclusive Andaz Hotel. We held our very first “invite only” format for Hype, where we invited our Business Owners and Top 30 agents, making this an exclusive event and encouraging our agents to make the Top 30! The feedback was overwhelmingly positive, as this provided an encouraging competitive nature to the event. We were able to record every speaker session to share with the network following the event, and also live streamed our Annual Awards to make sure we had the wider network present as we celebrated the entire group’s efforts from the year before. We had incredible speakers such as Bob Wolff, Julia Gentry, and Aron Ralston to name a few. They provoked excitement in our attendees discussing how they have seen success in years prior, how to have a positive Team Culture, and how to push through a seemingly impossible feat. It was exciting, motivating and encouraging with every new speaker in front of the group. The annual awards concluded the event with a “Yellowstone” theme, where we had tons wild wild west costumes line the stage as they received their annual awards. A big congratulations to all award winners on the year, and we can’t wait to see what the Annual awards for 2022 holds. We had several marketing launches take place this quarter, such as the release of our Harcourts Design website, and the relaunch of our Luxury Property Selection templates available to our agents within our

Ben

Brady

CEO, Harcourts North America ben.brady@harcourts.net

The event kicked off with sessions around handling PR, opportunities to leverage the media, and then a presentation on how to deal with embattled clients and work with Voluntary Administrators, Receivers and Business Turnaround consultants.

As the conference drew to its crescendo the winners were revealed as usual in a night of black ties, sequins and champagne. This year we saw some new faces, along with usual ones, take the stage. • Top NAI Harcourts Sales Consultant - Sean Stephens from NAI Harcourts Hamilton

Warrick Hobart (NAIH Hobart) taking 3rd, after the ever consistent #2 John Georgiou (NAIH Platinum).

• Second place - Mike Neale from NAI Harcourts Hamilton • Third place - Peter Peeters from NAI Harcourts Whangarei The rising star for the year Brian Davey from NAI Harcourts Christchurch Grenadier office. Top Office for the year, the team from NAI Harcourts Hamilton. Before HX Tony Kidd visited the commercial teams in the southern part of New Zealand, namely Dunedin, Invercargill, and Queenstown. Jim Packer from Dunedin showed Tony around his market and some of the sales he has done in recent months and in Invercargill the team met for dinner and undertook commercial training. The southern team has certainly completed some good transactions in the last couple of months. Last month we also held two zoom forums, where we had the team from Re-Leased Software discuss commercial market trends, with two of their team zooming in from the United Kingdom. We also had business partners from Punch Video Media talk to the commercial agency team on how best to maximise video for their marketing campaigns. Despite the market’s changing, including rising mortgage rates there continues to be a steady demand for commercial property across the country, especially for property that is well located with sound tenant covenants, although we have seen a general softening of yields for investment property.

Tony

Kidd

General Manager, NAI Harcourts New Zealand tony.kidd@naiharcourts.net 22 INSIDE Harcourts

NAI Harcourts enjoyed the best attendance of delegates ever, with representation from every state. The sessions also highlighted the opportunities in the regional areas, and this provided a great networking platform for the NAI Harcourts, Nutrien Harcourts and Harcourts agents alike.

It wasn’t all business however, with some excellent sessions to simply take in inspiration.

Harcourts Studio. Harcourts Design gives our agents full access to our graphic designers and content writers, allowing them to create custom marketing collateral to their liking, all while staying well within the brand standard guidelines. Another exciting initiative was launching our new onboarding role for new agents that join the network. This role will oversee the complete onboarding of all new agents who are to join the Harcourts brand in the US. What this means is that for the first three months after joining, all agents will be working one on one in a customized pathway so that they are fully introduced to everything that Harcourts has to offer, and are utilizing all the tools available to further grow their business. This not only covers all of the technology that is offered through the company, but also individual trainings so that the agents feel completely supported throughout and can focus on their individual business.

It is stating the obvious that many were keen to get back together after such a long time apart, and for others it was great to see the spectacle of conference for the first time.

Ryan Chesney & Phil Grant (Pinnacle)

Paul Sherlock & Tony Romano (Metro)

The ultimate winner was a new face to stage in the form of Ryan Chesney (NAIH Pinnacle), who is following in the footsteps of his mentor and Business Owner, Phil Grant, a multiple winner himself. From an office perspective, we know see the title go west for the first time to the rapidly growing team at NAI Harcourts Metro, represented on the night by Business Owners, Tony Romano (aka The Big Cheese) and Paul Sherlock. The race is now on again, and there is little doubt behind all that back slapping, camaraderie and heartfelt congratulations that was shared, this is a competitive lot. Go well everyone in the year ahead!

Jason

Luckhardt

National Manager Australia, NAI Harcourts jason.luckhardt@naiharcourts.net INSIDE Harcourts 23

INPLACE SOUTH AFRICA

IN RURAL

SOUTH AFRICA UPDATE

NUTRIEN EMPLOYEES RAISE OVER $30,000 FOR DOLLY’S DREAM Employees from across the Nutrien network have rallied behind the Dolly’s Dream Foundation, raising over $30,000 to support Do It for Dolly Day.

Harcourts South Africa held its annual HX event at the beautiful mountain resort of Champagne Sports. Given the restrictions, due to the pandemic, this was our first national Conference since May 2019. We were fortunate enough to have Steve Caradoc-Davies and Andrew Friebe from Harcourts International to add to the occasion. We always knew it would be special, but it exceeded all expectations. We had a record number of delegates who clearly felt the need to take advantage of the chance to attend a national event for the first time in several years. This was our opportunity to take in a healthy dose of the legendary Harcourts Culture!

Having made the trip to the Drakensburg resort, everyone set about making the most of every minute. After a high energy opening with a Lip Sync Battle featuring some of the corporate team, and an iconic South African singer, we settled into a series of great keynotes. There was consensus that this was the best line-up of keynote speakers that we had ever had. Over the two days they entertained us, made us really think and no doubt inspired everyone to go back and create world class client experiences.

Fundraisers were held across all states, with employees swapping out their usual green shirts for blue to support the important cause. Barbeques, morning teas, auctions, and raffles were coordinated by branches and teams, and individual donations were matched by Nutrien through the Grow our Community platform.

As always, the Theme evening proved to be a highlight for many. The theme of “Once Upon a Time” left many options open for outlandish costumes and very weird and wonderful characters. T he competition for best dressed in the various categories was fierce. The evening was long and festive and morning came quite quickly for some of the “Once Upon a Time” characters! The Gala Dinner and National Awards gave us a chance to recognise our top performers for the year. Being a record year, anyone who won an award had achieved great heights. We inducted our latest Hall of Fame member, Mario Grobler. As always this was an emotionally charged part of the evening, with very few dry eyes in the room. Our top sales consultant was Maureen Nel who beat off some very strong competition. The top office, and franchise was Harcourts Dunn. It’s coowners, Denis Dunn and Morne Vorster, won many of the awards and have raised the bar for everyone else.

Congratulations! Phil Wieland won the ‘Dick Larkin Shield’ award at the Queensland Annual Awards.

Jeanette Laffan won Victoria’s Top Residential Sales Consultant, an amazing achievement for Nutrien Harcourts.

Many people felt that this was “the best Conference ever”. Whether that was partly due to the 3-year break, or whether it was just because it provided the Culture “fill-up” that everyone needed really doesn’t matter. What matters is that we all got a chance to be together, to have bucket loads of fun and laughter, to celebrate with our winners and get inspired for the year ahead. I am already excited about HX 2023!

Richard

Gray Images from our recent Hx Conference. 24 INSIDE Harcourts

CEO, Harcourts South Africa richard.gray@harcourtssa.co.za

Mark

Brooke

General Manager, Nutrien Harcourts mark.brooke@nurtrien.com.au INSIDE Harcourts 25

INPLACE INDONESIA

IN FINANCIAL

MORTGAGE EXPRESS HARCOURTS 2021-2022 WINNERS INDONESIA UPDATE TOP MORTGAGE BROKER ON VOLUME FOR HARCOURTS WESTERN AUSTRALIA, AUSTRLIA

TOP MORTGAGE BROKER ON UNITS FOR HARCOURTS VICTORIA & AUSTRALIA

TOP MORTGAGE BROKER FOR HARCOURTS CHRISTCHURCH METRO & NEW ZEALAND

Holly Mackie

Christine Penford

Sue Clydesdale

Australia Top Mortgage Brokers for Harcourts Written Business All Harcourts Tangerang Area - Break Fasting together

Harcourts Section One (Ris Riardo) viewing wearing new Harcourts T-shirt

CEO, Mr. Nandar Gunawan & BDM, Ms. Sharleen Visit Office Harcourts Property

Harcourts Xhome - Break Fasting

Harcourts Indonesia Virtual Awards 2022 (MC, Mr. Dody Handoko & Ms. Sharleen)

CEO, Mr. Nandar Gunawan & BDM, Ms. Sharleen Visit Office Harcourts Tomang

Harcourts Indonesia Virtual Awards 2022 (Opening Speech from Harcourts International, Steve Caradoc-Davies)

Harcourts Indonesia Virtual Awards 2022 (Opening Speech from CEO, Nandar Gunawan)

TASMANIA Lisa Fell

QLD & SA Alisha Scappin

NSW Andy Graham

New Zealand Top Mortgage Advisers for Harcourts Written Business (units)

Harcourts Property - Break Fasting

Harcourts Purba

2021 was a strong year for the property market locally. We are looking forward for the trend to be continued in 2022 despite challenges on the economic front with high inflation and rising interest rates. However, the economic benefits from high commodity prices created a multiple effects on the consumer consumption. So far, the property market continues to be stable supported by the high LTV financing scheme where in some cases reaching a full amount of financing, and this accommodative policy applies to property developers too. Local consumption remains stable as banks loan growth remains robust. The Annual Awards was held virtually for the second time with great success! We welcomed new faces at the top which is very encouraging. Vivi Tan is one example where her traditional door knocking with consistency earned herself the second top rank in gross commission. Harcourts Property awarded the second top office by revenue by

26 INSIDE Harcourts

Harcourts Realtindo - Family Gathering

Harcourts Indonesia with the new Harcourts T-shirt

transforming itself from a principal only to a full team operation and production. We strongly believe that The Harcourts Way is the right way in creating a successful operation. We look forward to a challenging year in 2022 with lots of excitement too.

Nandar

NORTHERN Suzanne Isherwood

CENTRAL Di Dunn

WELLINGTON Jenny Cheevers

SOUTHERN Peter Lewis

Gunawan

CEO, Harcourts Indonesia nandar@harcourts.co.id

Australia www.mortgage-express.com.au

New Zealand www.mortgage-express.co.nz INSIDE Harcourts 27

IN CLIENT EXPERIENCE

SUPERCHARGING HARCOURTS CX IN 2022! Harcourts CX powered by RateMyAgent

As you may already be aware, we have been piloting a complete overhaul of the Harcourts CX Programme, centred around an exciting partnership we have forged with RateMyAgent, the largest and best recognised of the agent rating websites. Ahead of rolling out the new capabilities, these are the eight key benefits we will be able to offer business owners and agents: 1. We’re moving further upstream in the client experience. We currently ask clients four questions in our survey at settlement. In changing this to ask two at unconditional (agent star rating and a testimonial) and two at settlement (Net Promoter Score and reasons for the score given), we immediately move further upstream in the client’s journey. 2. Star ratings give us the short-term picture, NPS helps build long-term success. We don’t lose any of the benefits that NPS can provide to the longer-term development of our business, as we still gather this at the second survey. This email – from Steve Caradoc Davies - asks for a rating of the overall Harcourts experience. We will also still ask for the reasons for the score, providing more granularity and a deeper understanding of the client feedback.

28 INSIDE Harcourts

3.A full integration with Google Reviews.

5. Better response rates mean more data.

8. All the results can be seen in one simple-to-use dashboard.

Responses to the unconditional survey are, thanks to RateMyAgent, fully integrated with Google Reviews. Clients are asked if they would like it, in addition to the review appearing at the RateMyAgent site, to also appear at the GMB page of their Harcourts office. Providing they have a Gmail account (30% of consumers do), this can then be achieved with a single ‘yes’ click. As well as making great reviews highly visible where prospective clients are looking, this also helps ensure it’s the Harcourts office that is top of the list in a Google search.

Because RateMyAgent has refined the use of SMS for surveying and developed a highly effective reminder programme, our pilot has seen response rates around 45% as opposed to the 30% we normally achieve. That means a whole lot more testimonials and representative feedback from a wider cross-section of clients.

The client feedback from both surveys will flow seamlessly into H360, where every business owner, manager, and agent able to see the relevant CX data. Accessed through The Hub, individual agents will get an immediate view of their NPS in virtually real time and see how this compares with the average for their office, franchise, or region. Meanwhile business owners will be able to drill down into the detail for all agents in their business, helping to constantly lift performance and ensure a flourishing pipeline of new business.

4. Google integration comes at no charge and there’s a Harcourts-exclusive 25% discount on all RateMyAgent subscriptions. Normally Google integration is only available as part of a RateMyAgent paid-for subscription tier, but Harcourts offices and agents get it included as part of the complimentary tier, which includes survey send and result collation as per the current CX programme. Plus if an office or agent wants to really grow their digital profile using RateMyAgent’s wide range of applications, they receive a 25% on-going discount on all subscription packages, exclusive to Harcourts.

6. Automated data flows mean surveys land at the right time, with no work for offices. The entire data flow will be automated from H360 and agents and offices need to do very little in order to benefit – primarily ensuring that client data is accurately entered into Vault RE or whatever CRM they are using. The automation means we can survey clients the day after unconditional or settlement, ensuing we’re really top of mind. And if unconditional and settlement occur on the same day, we’ll delay the send of the second survey for a week to avoid confusing clients.

When can you benefit? The International team are currently finalising the technical integration and working with the in-country Support teams on final specifications. The in-country teams will then be publishing the planned roll-out process scheduled for later this year, so please keep a close eye on communications from your Regional or State Support Office!

7. Our great reviews are suddenly much more visible. We now are no longer running CX in a ‘closed circuit’. In addition to the Google integration, RateMyAgent of course shows results from many other real estate businesses across Australia and New Zealand. As we have great CX results and a really robust delivery based around the Harcourts Promise, we have nothing to fear from comparison, in fact only a great showcase for our delivery of the finest experience in real estate.

Alistair

Wright

Harcourts Client Experience Manager alistair.wright@harcourts.net INSIDE Harcourts 29

IN ACADEMY

Talking TED and all his friends

I’m usually an early adopter of new technologies with a phone chock full of apps, however I didn’t get into TED Talk when it first began nor when it became uber popular some years ago. Well, it’s never too late! After reading a great article about TED talk I’m now a complete convert and thought I’d share a few excerpts as to why. What is a TED Talk? According to TED.com, “TED is a nonprofit devoted to spreading ideas, usually in the form of short, powerful talks. TED began in 1984 and today covers almost all topics — from science to business to global issues — in more than 100 languages.” Basically, they are targeted talks presented by subject area experts. TED talks are an amazing source of encouragement, learning, inspiration and belly laughs. Why TED Talks? 1. They are short. We all have a lot to do and don’t always have enough time to do it. TED talks are all short–18 minutes or less. TED also allows you to search by the type of talk you want and the length.

Scan the accompanying QR code to watch each of these Harcourts Online Masterclasses

2. There are a lot of them. TED has thousands of talks regardless of your interests or what you are looking to learn you’ll find a selection to choose from. 3. They are great! The quality is really high with meaningful content and awesome speakers. Check out these TED Talks Jump in and take a look, you might become a weekly convert like me!

1. How to Stop Screwing Yourself Over by Mel Robbins (a TEDx talk) An inspirational talk. Mel Robbins, a CNN commentator and the contributing editor of Success Magazine, gives a blunt and real talk about how our minor choices have a huge impact on our life.

She has a very no-nonsense approach but she also gives very tangible tips on ways we can change the way we think and the way we act to make our lives better. 2. How Great Leaders Inspire Action by Simon Sinek This is a great talk for leaders. Sinek, who is an author, speaker and leadership expert, introduces the idea that people don’t buy what you do, they buy why you do it. He gives real life examples to make his points and walks us through a great exercise to think about our own lives. 3. Why 30 is Not The New 20 by Dr. Meg Jay If you are in your twenties, you have to watch this TED talk. Dr. Jay, a psychologist, does a wonderful job of telling twenty somethings to take real ownership of their lives and stop waiting to make their lives great.

Related: The Defining Decade (And Why Your Twenties Are the Best Time For Change) 4. My Year of Saying Yes to Everything by Shonda Rhimes In one year, Shonda literally changed her life. She went from being complacent to being joyful, fun and healthy (both spiritually and physically). Shonda talks about her process of saying “yes” instead of “no” and how she transformed her life. 5. 10 Ways to Have a Better Conversation by Celeste Headlee We have endless conversations, but do we really think about how we communicate? This talk offers practices to make your conversations more robust to improve your personal and professional relationships. If you don’t already watch TED talks, download the app and be prepared to take notes! Never stop seeking knowledge and inspiration. Be open always to new thinking.

My Year of Saying Yes to Everything by Shonda Rhimes 30 INSIDE Harcourts

Irene

Green

Director of Professional Development / Founder Inspirational Women irene.green@harcourts.net INSIDE Harcourts 31

IN TOUCH

FLOODS & FEARS A CITY UNDER WATER JACQUI BARTHOLOMEUSZ Multiple Business Owner, Brisbane, Harcourts Queensland, Australia. During the recent NSW/QLD flood crisis Jacqui’s flagship office in Ascot was submerged in two metres of muddy water destroying brand new furnishings and computers but not her team’s spirit. 1. Can you tell me a little about the recent flooding in QLD? It was so quick and it affected properties never affected before so it was really unexpected. People were in shock. 2. What was the worst you saw? A person we had just sold a property to, had the whole bottom floor of their new home under water. Seeing their distress. The amount of people needing somewhere to live – multiple applications were coming in and very quickly we had no rental properties left. So many applications missed out and yet all were deserving.

JESSICA CALVERT Property Management Operations Manager, Harcourts Queensland, Australia. During the recent NSW/QLD flood crisis Jess put in enormous hours including weekends to ensure our business owners had the support and guidance they needed. It was said that Jess was a beacon of light and hope during their darkest hours. 1. Can you tell me a little about the recent flooding in NSW? I have never seen or experienced anything quite like it. It felt like we were given plenty of notice to prepare, but at the same time it happened so quickly. The rate the water was rising right in front of my eyes was just unbelievable. 2. What was the worst you saw? I drove down to northern NSW as soon as I could to drop off anything I could. The drive down was extremely confronting. The debris on the side of the road, deceased livestock, native animals, family pets. The amount of dead end streets and U-turns made because the roads were too heavily eroded it wasn’t safe to keep travelling down them. Driving through suburb after suburb with their homes spilled out on the street, completely unsalvageable. 3. How were you personally affected? My street became submerged at one point, about knee height. Luckily for me I had already moved my car to higher ground, and I live in a second story unit. 4. You lead a massive effort of recovery when most were looking upon the devastation frozen or waiting on more. Where does that strength come from? It didn’t feel like ‘leadership’ or ‘strength’ at the time. It was the right thing to do – and that comes naturally. 5. What was your lowest moment? Arriving in Murwillumbah, after being on the road for a couple hours seeing all of the devastation, as soon as I stopped driving – I had a moment where I took everything in – and just felt so bad for everyone in the community. 32 INSIDE Harcourts

3. How were you personally affected?

6. Who stood out during that dreadful day? I couldn’t pinpoint one person. It was the entire community spirit. I was just one of many people who travelled a long way to lend a hand in any way I possibly could. Cars just kept arriving with more supplies, and more help – it was so amazing to witness. 7. What were some of the worst challenges for people out there? I think the biggest and worst challenge for people & their communities was the clean up. I can only imagine how hard it would be losing all your beloved possessions, and then having to collect every single picture, item, memory and move it out to the street where it is to be collected and dumped. Not only physically draining, but emotionally draining. 8. Were their people you couldn’t help? Of course! The donations & supplies I took down were snapped up within five minutes of me arriving. There were still streets that were flooded in that we couldn’t get to. There are plenty of people across Queensland who are still displaced as a result of the floods. 9. How did you help your team through this? We all helped each other. It’s the Australian Spirit to get in and help your mates. Constant calls & emails to check in, a lunch delivery, a day in the office on the tools. Whatever they needed, we were there. 10. Did you break down at any time? I didn’t – I was conscious that so many people around me had it much worse. I was very lucky. 11. What do you think is true strength? Helping people is easy, it’s the right thing to do. I think the true strength was displayed in those who lost everything, and still got on with it. Or those who lost everything and were strong enough to be vulnerable and ask for help.

We lost our Ascot office. It was our new office that we were all so proud of. It was hard to see it close. It was two and a half months to repair. We only re-opened recently. Trying to keep the PM mangers supported. Re-deploying staff to cope with the huge number of calls coming in. We all had to be hands-on because of the sheer volume of people stressed and in need. There was enormous pressure and workload on the team. 4. You led a massive effort of recovery when most were looking upon the devastation frozen or waiting on more. Where does that strength come from? You gotta do what you gotta do. It was important to get the office cleaned out by the end of the Sunday so we could cover the office and look after our rental properties and clients. I had awesome team members who jumped in and did what had to be done. The sales team took over the phones for the Property Managers taking messages so the PMs could cope with contacting insurers and owners of over 60 properties affected. 5. What was your lowest moment? Feeling so sad for the people we couldn’t find property for – we just couldn’t satisfy everyone no matter how hard we tried. 6. Who stood out during that dreadful day? The whole team. In the morning we prioritised what had to be done and end of day we reflected on the day focusing on what we had achieved and not what we couldn’t do. We did this daily so that the days didn’t blend into one. 7. What were some of the worst challenges for people out there? Homelessness and people who never thought they would be in a position where they needed to rent. They had no idea how bad it was and many had unrealistic expectations (turning down property) only to find out quickly that there were no properties left. So frustrating for us. Many had no insurance or didn’t understand why their contents weren’t covered.

8. Were their people you couldn’t help? Yes – we probably said “No we don’t have anything.” 30 times per day – it was constant. Brisbane property stock was already reduced before the flood so after the flood it became critical. 9. How did you help your team through this? Just by being present. Sitting beside them. Taking over some of the hard conversations when they’d had enough. Giving them a break. Providing practical options. I’m a ‘sleeves rolled up’ leader anyway. 10. Did you break down at any time? No,I was too busy and everyone was watching. I was very mindful we had come off financially better than many, so felt grateful we were busy. Businesses around us like the coffee shop had taken a big hit. We were lucky to keep all of our people working from our other offices. 11. What do you think is true strength? You are as strong as the support and team you have around you. It is the strength of the relationships you have that keep you present. With a strong team you know it’s going to be OK. INSIDE Harcourts 33

IN FOUNDATION

NEW ZEALAND UPDATE The Harcourts Foundation Award for Outstanding Contribution Award

Monarch Real Estate Ltd, which has contributed to the Foundation since its inception in 2008, was announced as the proud winner of the 2021/22 Harcourts Foundation Award for Outstanding Contribution – an annual award for a person, office or franchise that has made an exceptional contribution to their community. Monarch has a culture of giving that is woven into everything it does. “It is very rewarding being part of the Harcourts Foundation and supporting the communities that we operate in. These community groups do an amazing job with the people they help, and we are extremely pleased to assist with fundraising for things they need.” – Trent Finlay and Campbell Scott

IN FOUNDATION

AUSTRALIA UPDATE Harcourts Foundation Digs Deep for Flood Recovery The Harcourts Foundation was proud to present the funds from the Harcourts Flood Appeal to the Australian Red Cross. Represented by Mike Green, Executive Director Operations, and Mitch Green, Head of People and Culture, the Harcourts Foundation handed over a cheque for $41,280.48 raised across Australia and New Zealand. “This money was raised by donations from our corporate team, the network’s offices from across Australia and New Zealand and from our Foundation fund”, said Mr Mike Green. “The intense storms and rainfall across Queensland and NSW caused unprecedented flooding across both states.”

Congratulations to everyone at Monarch Real Estate Ltd and thank you for your ongoing support of the Foundation.

New Zealand HX Business Partner update 2022 Our Business Partners are a huge asset to Harcourts and every year at the conference we get to see first-hand just how engaged our partners are. The time, energy and effort they put into this year’s conference was next level. They were informative, they were fun, they truly exemplified what conference is all about.

Auctioneer of the Year goes above and beyond for charity

Business Partners provide support, education, products and/or services to team members and clients to take their businesses to the next level. They are often quiet supporters behind the scenes, offering

“Tens of thousands of homes and businesses were without power or damaged by floodwaters – many remain damaged.” “Ten Harcourts offices and many Harcourts team members and families were also directly impacted and left without a home or severely damaged properties and offices, so it was natural for us to want to do our bit to help out with the recovery.” “It was such a hard time for many people and to see communities just band together to help with the recovery effort was just amazing.” “You always hear about the legendary Australian spirit, our community’s toughness, resilience and ability to go above and beyond for your neighbour.” “It is our hope that this donation will go a long way to helping people in NSW and QLD to access the assistance they need – whether it be to help them return home, provide financial support or to engage psychosocial support.” The Harcourts Foundation donation was presented by Mike Green, Executive Director Operations, Harcourts International and Mitch Green, Head of People and Culture, Harcourts International to Colin Sivalingum, QLD Director, Australian Red Cross on 17th May 2022.

our network some amazing offers on crucial goods or services across the country. They understand the value of the network, and work hard to ensure their level of service is above and beyond. Harcourts NZ managing director Bryan Thomson says they are part of the family, and are thanked for everything they do. “It does not go unnoticed, and we are immensely appreciative of the special offers we are presented with and the support we are given, particularly around HX. Thank you all for collaborating with us.”

Congratulations to Riley Blackham from Blackham & Co in Timaru who won the Harcourts Foundation auction for a Between the Vines, North Canterbury Helicopter Wine Tasting Tour. This incredible experience was auctioned off by our Auctioneer of the Year, Mark McGoldrick who brought the gavel down on the generous winning bid of $20 000.00 Your support of the Harcourts Foundation is appreciated. Above: Harcourts New Zealand Auctioneer of the Year 2022 Mark McGoldrick calling the Harcourt Foundation Charity Auction, assisted by Scott Cousins. Right: Harcourt Foundation Charity Auction winning bidder, Riley Blackham. 34 INSIDE Harcourts

INSIDE Harcourts 35

IN VIEW

1. Harcourts Hamilton hot air balloon flying high! 2. Mike & Irene Green with Bob & Jenny Wolff ready for the Harcourts virtual International Awards at Uluru! 3. Sales consultant at Harcourts Unite Donna Whitehouse’s grandson, Beau, is planning to follow in Nannie’s footsteps! 4. Sadhana Smiles (CEO REIP), Carmen Vicelich (CEO Valocity) and Mike Green (Director REIP) launching REIP Nexus at REB in Sydney. 5. Mike Green visiting Harcourts Applecross Business Owner Eric Hartanto in Western Australia. 6. Harcourts Clayfield Business Owner Jacqui Bartholomeusz celebrated her recent birthday in Fiji! 7. Domo Nick proudly wearing his corporate tie working from home in the recent Queensland & New South Wales floods! 8. Harcourts Packham Sales Coordinator Gemma Shelley married Mark Walters. Congratulations! 9. Harcourts Clayfield at the end of rainbow! 10. Sales Director at Harcourts Coastal, Rob Forde celebrated his 6th wedding anniversary with wife Georgie with the birth of their daughter, Nina Tersa. What a way to celebrate! 11. Head of Property Management Harcourts Australia Karmen Costigan recently took the corporate property management team on a study tour to Inspect Real Estate. Both teams will be partnering and looking forward to taking their customer experience for offices and clients alike to the next level! 12. Steve Caradoc-Davies with Harcourts Hall of Fame member Rob Ketjen ready for Harcourts South Africa Hx Conference to begin! 13. The McClung Team at Harcourts Real Estate Network Group in Clackamas Oregon were ‘all hands-on deck’ in preparation for the Harcourts Hype event!

36 INSIDE Harcourts

14. The grandies ready to come out and surprise Mike Green for his Hall of Fame induction at Hx in Christchurch! 15. Harcourts Cooper & Co love to celebrate their sales consultants and recognise them for their constant hard work throughout the year! As they saying goes, great companies have to have “the right people on the bus”! They currently have 26 buses traveling all over the North Shore and North West in New Zealand! 16. Harcourts Sheppard Sales Consultant, Monica Furniss displays the fruit of a busy few days! 17. Harcourts Pinnacle and the Johnny Lin Team were pictured here ready for learning, growth and team building at Hx22. 18. Harcourts Cooper & Co Real Estate and Team Mitchell proudly supporting their local community at East Coast Bays AFC. 19. Harcourts Newcastle & Hunter Valley love being able to give back to their community including their recent sponsorship of the West Wallsend SFC girls under 9’s from our Director Michael Hardy - Harcourts Newcastle & Lake Macquarie on behalf of our Harcourts team. 20. With welcome packages like this, everyone will want to be a member of Team David Hernyk at Harcourts Launceston. 21. The ‘New Fleet’ has arrived for Garth Makowski and Harcourts The Property People. 22 & 23. Happy retirement to Auction Master, Mr Phil McGoldrick. Phil has been part of the Harcourts Grenadier family for 28 years and called over 15,000 auctions during his career! Phil’s dedication to his craft has allowed him to have an outstanding reputation as an auctioneer not only in the real estate arena but also for a variety of charity events. He has also helped mentor many others to become successful auctioneers. 24. Harcourts North Geelong celebrate a successful week with Friday visits from Bailey!

INSIDE Harcourts 37

IN AWARDS

NEW ZEALAND | Awards Results Q4 – January to March 2022 TOP 20 SALES CONSULTANTS (JANUARY) 1 2 3

Tina Gao Botany Cameron Bailey Papanui Mike Neale NAI Harcourts Hamilton

Scott Ledger Upper Hutt

Mitchell Roberts The Palms

6 7

Aman Pannu Botany Diego Traglia Massey North

Lisa Ratahi Hawera

Glenn Green Bell Block

10 Kevin Deane Morrinsville 11 Bobbie Sumner Hamilton Hillcrest 12 Yvenna Yue Hamilton Central City 13 Anita Dobson Silverdale 14 Ming Liu Mairangi Bay 15 Nic Ebert Milford

Jonny Nicholls Christchurch City

14 Paul Nichols Fendalton

Yvenna Yue Hamilton Central City

15 Mark Wang Papanui

Lin Ma Wigram

16 Michelle Fu Papanui

10 Alison Carter Ferrymead

12 Lisa Cao Flat Bush

19 Mark Robinson Birkenhead

13 Mary Turnbull Papanui

20 Damien Henaghan Milford

14 Anita Dobson Silverdale

TOP NATIONAL SALES CONSULTANT

15 Michelle Fu Papanui 16 Abbey Davis Epsom 17 Jan Morley Fendalton

20 Andrew Steel Christchurch City

FEB

Aaron Pero Halswell

TOP 20 SALES CONSULTANTS (MARCH)

MAR

Yvenna Yue Hamilton Central City

Diego Traglia Massey North

19 Jeremy Crosland Palmerston North

20 Wanly Tsang Browns Bay

Karl Vermeulen Howick

Fiona Li Henderson Heights

Nic Ebert Milford

Diego Traglia Massey North

Wanly Tsang Browns Bay

Fiona Li Henderson Heights

38 INSIDE Harcourts

Aman Pannu Botany

Tina Gao Botany

MAR

JAN

17 Gavin Faulke Paremata

Cameron Bailey Papanui

Aaron Pero Halswell

19 Leigh Robertson Russell

Cameron Bailey Papanui

FEB

TOP NATIONAL RESIDENTIAL SALES CONSULTANT

Aaron Pero Halswell

Tina Gao Botany

18 Glenn Green Bell Block

16 Fiona Li Henderson Heights

JAN

Richard Dawson Ilam 2

Alison Aitken Christchurch City

Nicky Malloy Henderson

Aman Pannu Botany

MAR

JAN

Kevin Deane Morrinsville

FEB

Toby Randall Nelson

MAR

JAN

FEB

MAR

JAN

FEB

MAR

JAN

Mike Neale NAI Harcourts Hamilton

FEB

Mike Neale NAI Harcourts Hamilton

MAR

Sean Stephens NAI Harcourts Hamilton

10 Abbey Davis Epsom 11 Lisa Cao Flat Bush

JAN

FEB

NAI Harcourts Hamilton

Whakatane

Morrinsville

NAI Harcourts Hamilton

Coromandel Beaches Realty Ltd

Tairua

Arrow Realty Ltd

ETB Realty Ltd

Paunanui

The Palms

Te Puke

Hanmer Springs

MEDIUM JAN

JAN 1

Botany

Paremata

Botany

Henderson Heights

Palmerston North

Henderson Heights

Fendalton

Redwood

Avonhead

Botany

Fendalton

Paremata

Henderson Heights

Blenheim

FEB

MAR

LARGE JAN

TOP MULTI OFFICE FRANCHISE FOR REVENUE

FEB

MAR

Cooper & Co Real Estate Ltd

Team Group

Grenadier Real Estate Ltd

Cooper & Co Real Estate Ltd

Gold Real Estate Group Ltd

Cooper & Co Real Estate Ltd

Grenadier Real Estate Ltd

Holmwood Real Estate Ltd

TOP PROPERTY MANAGEMENT OFFICE REVENUE Monarch Realty Ltd

Papanui

Christchurch City

Milford

TOP PROPERTY MANAGEMENT OFFICE – BUSINESS DEVELOPMENT

Milford

Halswell

Shelter Realty Ltd

Papanui

Christchurch City

Merivale

TOP PROPERTY MANAGEMENT OFFICE – ORGANIC GROWTH

Halswell

Papanui

Shelter Realty Ltd

Papanui

Milford

Christchurch City

Ilam 2

Milford

Hawera

NAI Harcourts Hamilton

Bell Block

Waihi Beach

Sumner

FEB

MAR

TOP MULTI OFFICE FRANCHISE FOR REVENUE PER SALES CONSULTANT JAN

FEB

Kevin Deane Real Estate Ltd

ETB Realty Ltd

Gold Star Real Estate Ltd

Gold Real Estate Group Ltd

Gold Star Real Estate Ltd

Grenadier Real Estate Ltd

TOP PROPERTY MANAGEMENT OFFICE EXCELLENCE Grenadier Accommodation Centre Ltd TOP PROPERTY MANAGER Ruth Devery Vision Property Management Ltd TOP PROPERTY MANAGEMENT BUSINESS DEVELOPMENT MANAGER Mike Yu Shelter Realty Ltd

INDONESIA | Virtual Annual Awards 2022 TOP 10 SALES CONSULTANTS BY REVENUE 1 2

SMALL

MAR

Whakatane

SMALL

FEB

Hawera

OFFICE - REVENUE PER SALES CONSULTANT

JAN

MAR

Gore

LARGE

Debs Wallace Takapuna

TOP NATIONAL NAI SALES CONSULTANT

12 Jordan Selwyn Milford

Sumner

TOP NATIONAL LIFESTYLE & RURAL SALES CONSULTANT

OFFICE - REVENUE

13 Paula Ritchie Paremata

MEDIUM

18 Gavin Faulke Paremata

Aman Pannu Botany

TOP 20 SALES CONSULTANTS (FEBRUARY)

17 Tina Gao Botany

11 Lyn Martin Hornby

18 Paula Ritchie Paremata

NEW ZEALAND | Awards Results Q4 – January to March 2022

Yosafat Saputra Harcourts Central BSD

Erna Ervina Jumali Harcourts Kelapa Gading

Yenny Harcourts Kelapa Gading

Ruben Gunadi W. Harcourts Alam Sutera

Selvi Yosephine Harcourts Property

Qasthalani Daiva doel Harcourts Purba Canggu

Mina Wartomo Harcourts Kelapa Gading

Irene Susanto Harcourts Kelapa Gading

Arifin Wijayanto Harcourts Solo Raya

TOP 5 OFFICES BY REVENUE 1

Harcourts Kelapa Gading

Harcourts Property

Harcourts Purba Canggu

Harcourts Central BSD

Harcourts Solo Raya

10 Suliana Tanean Harcourts Central Park)

INSIDE Harcourts 39

IN AWARDS

FIJI | Awards Results Q4 – January to March 2022 TOP 5 TOTAL EARNINGS 1

Hitesh Naidu Nadi

NEW SOUTH WALES | Awards Results Q4 – January to March 2022

Samantha Morton Suva

Paula Benn NADI

Jasmindar Singh Suva

Hennah Bolaitamana Suva

AUSTRALIA | Awards Results Q4 – January to March 2022

TOP AUCTION OFFICE

PROPERTY MANAGEMENT OFFICE GROWTH

SALES CONSULTANT FOR UNITS

Harcourts Newcastle & Hunter Valley

Harcourts Unlimited

Harcourts Your Place

Andrew Chrysanthou Harcourts Unlimited

Harcourts Adlington

Harcourts Unlimited

Garth Makowski Harcourts The Property People

Krish Nair Harcourts Your Place

TOP AUCTION LISTER

PROPERTY MANAGER EXCELLENCE

Andrew Chrysanthou Harcourts Unlimited

Samantha Harrison Harcourts Newcastle & Hunter Valley

Nathan Duong Harcourts Cabramatta

Kelly Oliver Harcourts The Property People

Sharon Marsh Harcourts Byrnes Marsh Shaw

TOP 20 SALES CONSULTANTS (JANUARY)

TOP 20 SALES CONSULTANTS (FEBRUARY)

TOP 20 SALES CONSULTANTS (MARCH)

Andrew Jakins Nutrien Harcourts Goondiwindi

Andrew Chrysanthou Harcourts Unlimited

Kate Smith Harcourts Smith RLA 242793

Katrina Walsh Harcourts Coastal

Glenys Pitkin Harcourts Coastal - Paradise Point

Stewart Adlington Harcourts Adlington

Cara Bergmann Harcourts Solutions - Albany Creek

Kate Smith Harcourts Smith RLA 242793

Sheree Mac an Tanaiste Harcourts Adlington

Gavin Beard Nutrien Harcourts Scone

Rochelle Adgo Harcourts Solutions

Cara Bergmann Harcourts Solutions - Albany Creek

Michael Harvey Harcourts Coastal - Paradise Point

David G Russell Nutrien Harcourts Cobar

Nola Tully Harcourts Elite Agents

TOP EXCLUSIVE LISTER

Christine Tucker Harcourts Coastal

Michael Harvey Harcourts Coastal - Paradise Point

Paul Thomas Nutrien Harcourts Narrabri

Alison Hobbs Harcourts Mandurah

Eric Hartanto Harcourts Applecross

Tolemy Stevens Harcourts Coastal

Mario Tucci Harcourts Rata & Co

John Mottin Nutrien Harcourts McCathies - Ayr

6 7 8 9

Rochelle Adgo Harcourts Solutions

Stuart Reeder Harcourts Coastal Raj Bhandari Harcourts Kellyville Nick Cowley Harcourts Signature New Town Luke Wilson Harcourts Newcastle & Hunter Valley

Peter Shaw Harcourts Byrnes Marsh Shaw

Garth Makowski Harcourts The Property People

Krish Nair Harcourts Your Place

Steve Arentz Harcourts Lifestyles

CLIENT EXPERIENCE INDIVIDUAL 1

Daniel McConnell Harcourts Shellharbour City / Albion Park

10 Ainslie Toole Nutrien Harcourts Forbes

10 Jeanette Laffan Nutrien Harcourts Kilmore

10 Catherine White Harcourts Pinnacle - Aspley

Andrew Magro Harcourts Exclusive

11 Nola Tully Harcourts Elite Agents

11 Guy Powell Harcourts Coastal

11 Nicole Hindmarsh Harcourts Mandurah

Carl Hurford Nutrien Harcourts Inverell

12 Patrick Ivey Harcourts Property Centre

12 Andrew Fisher Nutrien Harcourts Tasmania

12 Ronda Watts Nutrien Harcourts Keith RLA102485

13 Stuart Reeder Harcourts Coastal

13 Chrese Morley Harcourts Ascot

13 Alison Hobbs Harcourts Mandurah

14 Carmen Briggs Harcourts Solutions - Inner West

14 Sam Yazdi Harcourts Unlimited

14 Zoe Ipradjian Harcourts Wantirna

15 Steve Arentz Harcourts Lifestyles

15 Michael Hodges Nutrien Harcourts Kaniva

15 Eric Hartanto Harcourts Applecross

16 Jeanette Laffan Nutrien Harcourts Kilmore

16 Brian Liston Nutrien Harcourts Albury Rural

16 Tolemy Stevens Harcourts Coastal

17 Tina Sander Harcourts Coastal

17 Ryan Chesney NAI Harcourts Pinnacle Aspley

17 Nick Bond Harcourts Huon Valley

18 Tain Bartholomew Harcourts Pakenham 19 Alison Hobbs Harcourts Mandurah 20 Bruce Liu Harcourts Judd White

40 INSIDE Harcourts

18 Kate Smith Harcourts Smith RLA 242793 19 Tim Ripper Harcourts JT & Co 20 Ash Witty Harcourts BMG

18 Aiden Wilcox Harcourts Northern Rivers 19 Tony Maguire Nutrien Harcourts Tasmania 20 Tim Coller Harcourts Horsham

CLIENT EXPERIENCE OFFICE 1

Harcourts Shellharbour City / Albion Park

Harcourts Dapto

Harcourts Exclusive

RISING STAR AWARD Sam Anderson Harcourts Newcastle & Hunter Valley PROPERTY MANAGEMENT OFFICE/ COMPANY TOTAL REVENUE 1

Harcourts The Property People

Harcourts Byrnes Marsh Shaw

Harcourts Exclusive

PROPERTY MANAGEMENT OFFICE EXCELLENCE 1

Harcourts Newcastle & Hunter Valley

Harcourts Dapto

Harcourts Northern Rivers

INDIVIDUAL PROPERTY MANAGEMENT LISTING 1

Danielle Deacon Harcourts Newcastle & Hunter Valley

Laura Makowski Harcourts The Property People

Maryann Zammit Harcourts Unlimited

PROPERTY MANAGEMENT POD 1

Harcourts Dapto POD 1

Harcourts Northern Rivers POD 1

Harcourts Exclusive POD 1

BEST PRESENTED OFFICE

RURAL SALES CONSULTANT 1

Gavin Beard Nutrien Harcourts Scone

Ainslie Toole Nutrien Harcourts Forbes

Paul Thomas Nutrien Harcourts Narrabri

Harcourts Newcastle & Hunter Valley

Harcourts The Property People

Harcourts Your Place

Harcourts Unlimited

Harcourts Northern Rivers

TOP OFFICES FOR REVENUE PER SALES CONSULTANT 1

Harcourts Hillside

Harcourts Adlington

PROPERTY MANAGEMENT OFFICE EXCELLENCE AWARD

Harcourts Newcastle & Hunter Valley

TOP 10 SALES CONSULTANTS

Harcourts Dapto

Harcourts Northern Rivers

Andrew Chrysanthou Harcourts Unlimited

Steve Arentz Harcourts Lifestyles

Aiden Wilcox Harcourts Northern Rivers

Luke Wilson Harcourts Newcastle & Hunter Valley

Raj Bhandari Harcourts Kellyville

Joel Soldado Harcourts Newcastle & Hunter Valley

Anthony Bekiaris Harcourts The Property People

Shad McMillan Harcourts Hillside

Sam Tsiaousis Harcourts Newcastle & Hunter Valley

Harcourts Shellharbour City

TOP MORTGAGE EXPRESS FINANCE CONSULTANT FOR HARCOURTS SETTLED MORTGAGES BY VALUE Andy Graham TOP MORTGAGE EXPRESS FINANCE CONSULTANT FOR HARCOURTS SETTLED MORTGAGES BY UNITS Andy Graham REFERRING OFFICE FOR MORTGAGE EXPRESS AWARD Harcourts Hillside REFERRING SALES CONSULTANT FOR MORTGAGE EXPRESS AWARD Shad McMillan Harcourts Hillside

10 Derek Worthington Harcourts The Property People

INSIDE Harcourts 41

IN AWARDS

WESTERN AUSTRALIA | Awards Results Q4 – January to March 2022

SOUTH AUSTRALIA | Awards Results Q4 – January to March 2022

TOP SALES CONSULTANT OF THE QUARTER

Harcourts Alliance

Nola Tully Harcourts Elite Agents

Harcourts Elite Agents

Alison Hobbs Harcourts Mandurah

Harcourts Rockingham

ADMINISTRATOR OF THE QUARTER

Harcourts Busselton

Eric Hartanto Harcourts Applecross

TOP COMMERCIAL SALES CONSULTANT OF THE QUARTER 1

Marco Celenza NAI Harcourts Metro

Holly Garnett Harcourts Rockingham

CLIENT EXPERIENCE OFFICE OF THE QUARTER

Harcourts Regal Gateway

Harcourts Alliance

Harcourts City Central

Paul Sherlock NAI Harcourts Metro

PROPERTY MANAGER FOR EXCELLENCE OF THE QUARTER

Albert Fontana NAI Harcourts Metro

Fay Sanders Harcourts City Central

PROPERTY MANAGEMENT EXCELLENCE OFFICE OF THE QUARTER

TOP OFFICE (FOR REVENUE) OF THE QUARTER

Tyler Dyer Harcourts City Central Kira Halvorson Harcourts Alliance

Harcourts Bridgetown

TOP EXCLUSIVE LISTER

Harcourts Smith

Kate Smith Harcourts Smith

Harcourts Wine Coast

Kathleen Fry Harcourts South Coast

CX INDIVIDUAL OF THE QUARTER

Jemma Morris Harcourts South Coast

TOP SALES CONSULTANT - NO. SETTLED SALES

CLIENT EXPERIENCE INDIVIDUAL OF THE QUARTER

Kate Smith Harcourts Smith

Jemma Morris Harcourts South Coast

Matt Sergeant Harcourts Sergeant

Kirrily Macri Harcourts Alliance

RISING STAR OF THE QUARTER 1

Chris Parsons Harcourts Mandurah

Harcourts Mandurah

TOP SALES OFFICE - NO. SETTLED SALES 1

Harcourts Sergeant

Jenni Wood The Roy Weston Medal 2021

Harcourts Smith

Harcourts South Coast

Kate Smith Harcourts Smith

Forever honouring the founder of the Harcourts Group in Western Australia, Mr Roy Weston, and acting as a reflection of the very values that he continuously upheld, the Roy Weston Medal is one of the most prestigious awards that can be bestowed upon a Harcourts Group team member. In an accolade that can be won just once by any individual and is only awarded when a worthy recipient is nominated and accepted, the Roy Weston Medal is one of those rare privileges that is not often granted. Award nominees must be nominated by business owners and have served a minimum of 5 years with the Harcourts Group. The award is then judged on a points system covering the areas of: LOYALTY: Focusing on the length of service with the Harcourts/Roy Weston Group RESPECT: Centering on Harcourts peer recognition and leadership CONTRIBUTION: Being the overall promotion and contribution made to the Harcourts Group Our Recipient for 2022 Here at Harcourts, we continuously celebrate our award-winning offices, agents, property managers, administrators and business owners. All incredibly hard-working people who embody the values of Harcourts, people that live, breathe and bleed blue. The person we are honoring tonight with the Roy Weston Medal is one such person. When

Liz Miles Harcourts Smith

Steve Moffatt Harcourts Smith

42 INSIDE Harcourts

TOP AUCTION LISTER

TOP AUCTION LISTING OFFICE

asking people who work closely with this person, they are full of stories and reasons as to why this year’s winner is more than deserving of this accolade. Truly dedication to going above and beyond, this person is a true blue Harcourts person, through and through. Her commitment to the values of people first, doing the right thing, being courageous and fun and laughter shines through in everything she does and says. With over 17 years of service to Harcourts, there is no doubt this individual’s loyalty to the group and our purpose. Her dedication, reliability, passion and trustworthiness has earned the respect of all those who have had the privilege of working with her. She has worked tirelessly to support our offices and individuals to learn, grow and tap into their own superpower. An incredible colleague, friend, wife, mother

and all-round super woman – it is my absolute honour and pleasure to announce this year’s Roy Weston Medal winner as Jenni Wood, our very own Harcourts WA Academy Trainer/Business Development Manager! Many of you will know how passionate Jenni is about her role at Harcourts WA and her commitment to the success of each and every team member that she trains or business owner and office that she works with to ensure they’re performing at their absolute best. She is one of our hardest workers and biggest cheerleaders, and truly embodies the values attributed to Mr Roy Weston and what this award stands for – loyalty, respect and contribution. I could not be prouder to have Jenni as part of our team and family, she truly is a superwoman and the epitome of everything we are about here at Harcourts. Congratulations Jenni!

Harcourts Smith

Harcourts Sheppard

Harcourts Packham Marion

TOP OFFICE REVENUE (SALES ONLY) 1

Harcourts Smith

Harcourts Wine Coast

Harcourts South Coast

Harcourts Sergeant

Harcourts Packham Glenelg

TOP FRANCHISE OFFICE (SALES & PM)

Paul Price Harcourts South Coast

Roy Laird Harcourts Playford

Sam Oborn Harcourts Adelaide Hills

Harcourts Smith

Harcourts Wine Coast

Harcourts South Coast

PROPERTY MANAGEMENT OFFICE - REVENUE

CX OFFICE OF THE QUARTER

Harcourts Sheppard

Harcourts Adelaide Hills

Harcourts VennMillar

Harcourts Playford

Harcourts Packham

TOP RURAL SALES CONSULTANTS 1

Geoff Watts Nutrien Harcourts Keith

Brian Barnett Nutrien Harcourts Kadina

Mark Egan Nutrien Harcourts Murray Bridge

PROPERTY MANAGEMENT OFFICE - ORGANIC GROWTH 1

Harcourts Smith

Harcourts Wine Coast

Harcourts South Coast

MORTGAGE EXPRESS -TOP REFERRING CONSULTANT Jadie-Lee Attenborough Harcourts South Coast

PROPERTY MANAGER - EXCELLENCE 1

Kristina Stojanac Harcourts Lifestyle Rentals

Rachel Torney Harcourts Adelaide Hills

Ashleigh Stapleton Harcourts Packham

MORTGAGE EXPRESS - TOP REFERRING OFFICE Harcourts South Coast MORTGAGE EXPRESS - TOP FINANCE CONSULTANT FOR HARCOURTS SETTLED MORTGAGES BY DOLLAR VALUE Alisha Scappin

PROPERTY MANAGEMENT OFFICE EXCELLENCE 1

Harcourts Smith

Harcourts South Coast

Harcourts Adelaide Hills

PROPERTY MANAGEMENT - POD AWARD 1

Harcourts Smith POD 1

Harcourts Bespoke POD 1

Harcourts Gawler POD 1

Harcourts Sergeant

PROPERTY MANAGEMENT LISTING INDIVIDUAL

Harcourts Sheppard

1 2

Harcourts South Coast

PROPERTY MANAGEMENT OFFICE– GROWTH

Harcourts South Coast

Harcourts Packham

Kerry Holding Harcourts Adelaide Hills

TOP OFFICE - REVENUE PER SALESPERSON

MORTGAGE EXPRESS - TOP FINANCE CONSULTANT FOR HARCOURTS SETTLED MORTGAGES BY UNITS Alisha Scappin OFFICE ADMINISTRATOR OF THE QUARTER =

Kellie Galbraith Harcourts Wine Coast

Debbie Shepherd Harcourts South Coast

NAI – TOP SALES CONSULTANT 1

Michelle Taylor Harcourts South Coast

Nicholas Josipovic Harcourts Sheppard

Sherrie Stow Harcourts Smith

Sam Osborn Harcourts Adelaide Hills

Michelle Korakianitis Harcourts Packham INSIDE Harcourts 43

IN AWARDS

SOUTH AUSTRALIA | Awards Results Q4 – January to March 2022 NAI – TOP OFFICE REVENUE AWARD Harcourts Sheppard SALES ACHIEVEMENT AWARDS - INDIVIDUAL BRONZE

SOUTH AUSTRALIA | Awards Results Q4 – January to March 2022

Lindsay Carey Nutrien Harcourts

Troy Goldsworthy Nutrien Harcourts

Matt Ismaili Harcourts Sergeant

Jo-Anne Pulsford Nutrien Harcourts Alice Springs

Sam Oborn Harcourts Adelaide Hills

PLATINUM

John Karras Harcourts Magil

Mark Sharoglazov Harcourts Habitat

Peter Marschall Nutrien Harcourts

Jarrod Tagni Harcourts Tagni

Steve Moffatt Harcourts Smith

AMETHYST $30M

Paul Price Harcourts South Coast

Kelly Eustice Harcourts Tagni

Nick Bevan Harcourts Gawler Sales

Roy Laird Harcourts Playford

Steve Moffatt Harcourts Smith

Tric Tuckfield Harcourts Wine Coast

Mark Egan Nutrien Harcourts

Jo-Anne Pulsford Nutrien Harcourts

Mark Forde Harcourts South Coast Kathleen Fry Harcourts South Coast James Packham Harcourts Packham Sharon Gillard Harcourts Packham

Heather Montemayor Harcourts Smith

TITANIUM

Shaun Thomas Harcourts Packham

Kate Wilson Harcourts South Coast

Kate Smith Harcourts Smith

Ben Washington Harcourts Gawler Sales

Justin Thompson Nutrien Harcourts

Frans Lems Harcourts Wine Coast

Geoff Watts Nutrien Harcourts

Jacqui Wehrmann Harcourts Wine Coast

John Karras Harcourts Magill

Stephen Neal Harcourts Property People

Carly Frost Harcourts Wine Coast

Li Zhou Harcourts Adelaide Hills

Patrick O’Flaherty Harcourts Sheppard

Shona Smart Harcourts Wine Coast

Matt Sergeant Harcourts Sergeant

Sharon Parsons Harcourts Adelaide Hills

Brett Pilgrim Harcourts Pilgrim

SALES ACHIEVEMENT AWARDS – OFFICE

Kat Szatkowska Harcourts Plus

Liz Miles Harcourts Smith

Mike Phillips Harcourts Morphett Vale

Tarque Williamson Nutrien Harcourts

Heather Montemayor Harcourts Smith

Alexander Zadow Harcourts Sheppard

Harcourts Plus

Karen Nelson Harcourts Plus

Glenn Nelson Harcourts Plus

Harcourts Adelaide Hills

BRONZE Harcourts Pilgrim Harcourts Gawler Sales Harcourts Property People SILVER

Holly Freeland Harcourts Wine Coast

Peter Jeffrey Harcourts Packham

Harcourts Packham Marion

Peter King Harcourts Playford

Ianne Haynes Nutrien Harcourts

GOLD

Allan Edmonds Harcourts Smith

GOLD

Leo Redden Nutrien Harcourts Adelaide Ben Washington Harcourts Gawler Sales Jeff & Gerda Oakley Nutrien Harcourts Cassandra Washington Harcourts Gawler Sales George Kouzionis Harcourts Property People Darcy Harcourt Harcourts Sheppard

Jemma Morris Harcourts South Coast Scott Torney Harcourts Tagni Paul Whitney Harcourts Sergeant Paul Goodwin Harcourts Packham Stephen Venn Harcourts VennMillar Carly Schilling Harcourts South Coast

RUBY $10M Paul Aoukar Harcourts Plus Henley Beach Brian Barnett Nutrien Harcourts Lyn Cronin Harcourts Plus Darcy Harcourt Harcourts Sheppard Bobbie Kang Harcourts Adelaide City Graham Margrie Harcourts Magil

Lindsay Carey Nutrien Harcourts Alice Springs

Kaylene Garbas Harcourts VenMillar Alexander Zadow Harcourts Sheppard DIAMOND $150M James Packham Harcourts Packham DIAMOND $175M

Ben Gow Harcourts Sergeant

Matt Sergeant Harcourts Sergeant

Kat Szatkowska Harcourts Plus

DIAMOND $225M

Leon Yuan Harcourts Pilgrim EMERALD $40M Malcolm Davidson Harcourts Sheppard Andrew Elsegood Harcourts VennMillar Holly Freeland Harcourts Wine Coast Brett Pilgrim Harcourts Pilgrim Carly Schilling Harcourts South Coast Tric Tuckfield Harcourts Wine Coast

Joe Maiorana Harcourts Tagni Scott Torney Harcourts Tagni DIAMOND $325M Geoff Watts Nutrien Harcourts Keith DIAMOND $450M Sharon Reeves Harcourts Adelaide Hills DIAMOND $475M Kate Smith Harcourts Smith Kathleen Fry Harcourts South Coast

Tim Wooley Nutrien Harcourts Port Augusta

TOP 10 SALES CONSULTANTS

DIAMOND $50M

Daniel Nichols Harcourts Christies Beach

Kate Smith

Chris Cotton Harcourts Wine Coast

Geoff Watts

Simon O’Donohue Harcourts Packham Glenelg

Troy Goldsworthy Nutrien Harcourts Minlaton

Carly Frost

Matt Sergeant

Grace Rekruciak Harcourts Adelaide Hills

Geoff Knappstein Nutrien Harcourts Clare

Mark Forde

Jayne Tozer Harcourts Sergeant

Leo Redden Nutrien Harcourts Adelaide

Kathleen Fry

James Packham

Jing Wang Harcourts Adelaide City

Carly Schilling Harcourts South Coast

Sharon Gillard

DIAMOND $75M

Jemma Morris

Harcourts Smith

Mike Wignall Harcourts Packham

Harcourts Wine Coast

Harcourts Packham Glenelg

Nutrien Harcourts Alice Springs Harcourts Tagni Nutrien Harcourts Keith Harcourts Sheppard PLATINUM Harcourts Sergeant Harcourts Packham Glenelg TITANIUM

Harcourts South Coast

SAPPHIRE $20M Wally Armanios Harcourts Property People

Jayne Baily Harcourts Christies Beach Jemma Morris Harcourts South Coast DIAMOND $100M

SILVER

Brian Barnett Nutrien Harcourts

PIN AWARDS GOLD $5M

Chris Cotton Harcourts Wine Coast

Ianne Haynes Nutrien Harcourts Alice Springs

Sue Brand Harcourts South Coast

Allison Blight Harcourts Wine Coast

Gary Brar Harcourts Elite

Simon O’Donohue Harcourts Packham

Liz Miles Harcourts Smith

Carly Frost Harcourts Wine Coast

Ben Gow Harcourts Sergeant

Grace Chen Harcourts Adelaide City

Karen Nelson Harcourts Plus

Beth Stratfold Harcourts South Coast

44 INSIDE Harcourts

DIAMOND $125M

10 Scott Torney RISING STAR AWARD Jacqui Wehrmann Harcourts Wine Coast

INSIDE Harcourts 45

IN AWARDS

IN AWARDS TASMANIA | Awards Results Q4 – January to March 2022

TASMANIA | Awards Results Q4 – January to March 2022 TOP EXCLUSIVE LISTER

PROPERTY MANAGER EXCELLENCE

NAI HARCOURTS SALES CONSULTANT

Harcourts Signature Northern Suburbs

Kate Worley

Wendy Poynton

Heidi Howe Harcourts St Helens

Elisha Brown Harcourts Kingborough

Harcourts Northern Midlands

Lynne Page

Chelsea Briggs

Nick Bond Harcourts Huon Valley

Rachael Parker Harcourts East Tamar

Harcourts Signature New Town

Mandy Potter

Kurt Knowles

Harcourts Hobart

Warrick Hobart

Julie Gale

Nick Hay Harcourts Northern Midlands

Harcourts Burnie

Libby McKenzie

Dean Oakes

Harcourts Ulverstone

Michelle Honeyman

GOLD

PLATINUM

Shelley Spencer

Wendy Squibb

Harcourts Signature

Racheal Rautner

Donna Smith

Harcourts Launceston

Melody Simmonds

Heidi Howe

Harcourts Huon Valley

Andrew Henry

Michael Weeks

Nutrien Harcourts Tasmania

Rob Henry

Jordan Phillips

Mikaela Whiteroad Harcourts Burnie

CLIENT EXPERIENCE INDIVIDUAL

PROPERTY MANAGEMENT POD

Jodi Tunn Harcourts Ulverstone & Penguin

Colin Miller Harcourts Hobart

POD Team Huon Valley

Jeremy Wilkinson Harcourts Launceston

POD Kirsten & Josie Harcourts Launceston

POD Amanda & Ruby Harcourts Hobart

CLIENT EXPERIENCE OFFICE

PROPERTY MANAGEMENT OFFICE ORGANIC GROWTH

Harcourts Launceston

Harcourts Meander Valley

Harcourts West Tamar

Harcourts Ulverstone

Harcourts Signature Sorell

Harcourts Kingborough

OFFICE ADMINISTRATOR Lucy Grice Harcourts Signature Rosny Park

PROPERTY MANAGEMENT OFFICE ACHIEVEMENT AWARDS BRONZE Harcourts Northern Midlands

RISING STAR

Harcourts East Tamar

Shaelagh Sawford Harcourts Huon Valley

Harcourts Kingborough

PROPERTY MANAGEMENT INDIVIDUAL LISTING

Harcourts West Coast Harcourts Devonport & Shearwater Harcourts Ulverstone & Penguin

Amalee Straughair Harcourts Launceston

Shania Whitehouse Harcourts Burnie

Harcourts Huon Valley

Marlee Garwood Harcourts Ulverstone & Penguin

GOLD

PROPERTY MANAGEMENT OFFICE/ COMPANY TOTAL REVENUE

SILVER

Harcourts Hobart

Harcourts Burnie PLATNIUM Harcourts Signature Rosny

Harcourts Launceston

TITANIUM

Harcourts Signature

Harcourts Launceston

Harcourts Burnie

AUCTION LISTER INDIVIDUAL PROPERTY MANAGEMENT OFFICE EXCELLENCE 1

Harcourts Hobart

Harcourts Burnie

Harcourts Launceston

Rodney Triffett Harcourts West Coast

Jenelle Carey Harcourts West Coast

Andrew de Bomford Harcourts Burnie

Nick Oliver NAI Harcourts North

NUTRIEN HARCOURTS SALES CONSULTANT 1

Tony Maguire Nutrien Harcourts Tasmania

OFFICES FOR REVENUE PER SALES CONSULTANT 1

Harcourts Signature New Town

Harcourts Huon Valley

Harcourts Northern Midlands

SILVER

David Hernyk

INDIVIDUAL ACHIEVEMENT AWARDS

Jodi Tunn

PLATINUM

BRONZE

Damien Hollingsworth

Nick Hay

Chris Hills

Sarah Elphinstone

Andrew Fisher

Neil Hawkins

Colin Tunn

Colin Miller

Leah Westmoreland

Rodney Triffett

Candice Gottschalk

Michael Warren

Ben Vance

Andrew de Bomford

Martin O’Byrne

Jessica Froude

TOP OFFICES FOR REVENUE

Colin Wilson

Jenelle Carey

Harcourts Huon Valley

Marita Oliver

Selena Elphinstone

Harcourts Launceston

Karen Cooper

Raymond Buitenhuis

Nutrien Harcourts Tasmania

Scott Leitch

Harcourts Signature Rosny

Harcourts Ulverstone

SALES CONSULTANT FOR UNITS 1

Andrew de Bomford Harcourts Burnie

Nick Hay Harcourts Northern Midlands

Andrew Michieletto Harcourts East Tamar

TITANIUM Jeremy Wilkinson Nick Bond Tony Maguire Andrew Michieletto

VICTORIA | Awards Results Q4 – January to March 2022

TOP 5 SALES CONSULTANTS

TOP SALES CONSULTANT

TOP OFFICE GROSS REVENUE

PROPERTY MANAGER OF THE QUARTER

Jeremy Wilkinson Harcourts Launceston

Jeanette Laffan Nutrien Harcourts Kilmore

Harcourts Judd White

Nick Bond Harcourts Huon Valley

John Garnett Harcourts Boronia

Harcourts First

Vanessa Nicholls Harcourts Berwick

Harcourts Horsham

Holly Ho Harcourts Judd White

Tony Maguire Nutrien Harcourts Tasmania

Mario Tucci Harcourts Rata & Co Thomastown

Kristy Penington Harcourts Warragul

Andrew Michieletto Harcourts East Tamar

Nick Hay Harcourts Northern Midlands

OFFICE ACHIEVEMENT AWARDS BRONZE Harcourts West Coast

TOP COMMERCIAL SALES CONSULTANT 1

Shane King NAI Harcourts North Geelong

Evan Broadbent Harcourts Warragul

Mark Clyne NAI Harcourts Horsham

PROPERTY MANAGEMENT TEAM OF THE QUARTER EXCELLENCE 1

Harcourts Ballarat

Harcourts Judd White

Harcourts Point Cook

OFFICE ADMINISTRATOR OF THE QUARTER Kaitlyn Schepisi Harcourts Carrum Downs

Harcourts East Tamar GOLD Harcourts Kingborough Harcourts Devonport & Shearwater

46 INSIDE Harcourts

INSIDE Harcourts 47

IN AWARDS

IN AWARDS QUEENSLAND | Awards Results Q4 – January to March 2022

QUEENSLAND | Awards Results Q4 – January to March 2022 TOP AUCTION OFFICE 1

Brent Martens Harcourts Coastal

REFERRING SALES CONSULTANT FOR MORTGAGE EXPRESS

Dimitri Loukaras Harcourts Property Centre

Harcourts Coastal

Harcourts Solutions

Harcourts Property Centre

Tim Hunt Harcourts Clayfield/Ascot

TOP AUCTION LISTER

PROPERTY MANAGER INDIVIDUAL EXCELLENCE

Rochelle Adgo Harcourts Solutions

Rebecca Palmer Harcourts Coastal

Michael Harvey Harcourts Coastal

Jennifer Coles Harcourts Innovations

REFERRING OFFICE FOR MORTGAGE EXPRESS

Grant Stephens Harcourts Coastal

Olivia Anderson Harcourts Pinnacle - Aspley

Harcourts Clayfield & Ascot

Harcourts Kingsberry Townsville

2 3

TOP EXCLUSIVE LISTER

PROPERTY MANAGEMENT POD

Harcourts Clayfield – POD 1

Harcourts Solutions – POD 3

Harcourts Solutions – POD 4

Katrina Keegan Harcourts Coastal

Shaun Bourke Harcourts Coastal

Cara Bergmann Harcourts Solutions

CLIENT EXPERIENCE INDIVIDUAL

Alisha Scappin

Harcourts Broadbeach Mermaid Waters

NAI HARCOURTS SALES CONSULTANT

Harcourts Victoria Point

Ryan Chesney Harcourts Pinnacle - Aspley

Nathan O’Neill Harcourts Noosa

Phil Grant Harcourts Pinnacle - Aspley

Shaun Bourke Harcourts Coastal

Harcourts Yeppoon

Johnny Lin Harcourts Pinnacle - Aspley

Harcourts Connections

Nutrien Harcourts Cooke

Harcourts Clayfield

Harcourts Inner East

Harcourts Calamvale

Harcourts Living SILVER Harcourts Caloundra Harcourts Living

PROPERTY MANAGEMENT OFFICE/ COMPANY TOTAL REVENUE

Harcourts Arundel

Harcourts Solutions

Harcourts Innovations

Harcourts Coastal

Harcourts Hervey Bay

Harcourts Kingsberry Townsville

GOLD

PROPERTY MANAGEMENT OFFICE EXCELLENCE 1

Harcourts Clayfield

Harcourts Coastal

Harcourts Property Centre

Alisha Scappin

BRONZE

MORTGAGE EXPRESS FINANCE CONSULTANT FOR HARCOURTS SETTLED MORTGAGES (VALUE)

PROPERTY MANAGEMENT OFFICE ACHIEVEMENT AWARDS

Katrina Keegan Harcourts Coastal

CLIENT EXPERIENCE OFFICE

Jody Burke Harcourts Clayfield/Ascot

MORTGAGE EXPRESS FINANCE CONSULTANT FOR HARCOURTS SETTLED MORTGAGES (UNITS)

Jacqui Bartholomeusz Harcourts Clayfield/Ascot

Harcourts Buderim

Harcourts Marketplace Harcourts Pinnacle

OFFICES FOR REVENUE PER SALES CONSULTANT 1

Harcourts Coastal - Paradise Point

Harcourts Solutions - Albany Creek

Harcourts Solutions - Inner West

SALES CONSULTANT FOR UNITS

Harcourts Inner East

Harcourts Buderim

Harcourts Bribie Island

Harcourts Property Centre Beenleigh

Harcourts Marketplace

PLATINUM

Harcourts Wynnum Manly

Harcourts Connections

SILVER

Harcourts Unite

Harcourts North Lakes / Mango Hill

TITANIUM

Nutrien Harcourts Toowoomba

Harcourts Coastal

Harcourts Hervey Bay

Harcourts Solutions

Nutrien Harcourts GDL Dalby

Harcourts Property Centre

3 4

Michael Harvey Harcourts Coastal Andrew Jakins Nutrien Harcourts Goondiwindi

Katrina Walsh Harcourts Coastal

Carmen Briggs Harcourts Solutions

Christine Tucker Harcourts Coastal

Stuart Reeder Harcourts Coastal

NAI Harcourts Pinnacle Aspley

Harcourts Coastal - Paradise Point

GOLD

Harcourts Pinnacle - Aspley

Tolemy Stevens Harcourts Coastal

Nutrien Harcourts McCathies - Ayr

Harcourts Coastal Robina

Nutrien Harcourts Goondiwindi

Harcourts Kingsberry Townsville

Harcourts Ascot

Harcourts Solutions - Albany Creek

10 Patrick Ivey Harcourts Property Centre

Harcourts Ignite - Childers | Woodgate

SOUTH AFRICA | Awards Results Q4 – January to March 2022 TOP 20 AGENTS (COMMISSION) 1 2 3 4

Maureen Nel Harcourts Winelands Michael Pashley Harcourts Platinum Vanessa Cook Harcourts Upper Highway Kotie Cilliers Harcourts Stilbaai

Ann O’Gorman Harcourts Rhino

Nicoline Grobler Harcourts Vaaldam

Tharina Maritz Harcourts Platinum

Harcourts Property Centre

Harcourts Solutions

TOP OFFICES FOR REVENUE

Harcourts Coastal

PROPERTY MANAGER INDIVIDUAL LISTING AWARD

Harcourts Kingsberry Townsville

Harcourts Solutions

Harcourts Property Centre

Harcourts Northlakes Mango Hill

Harcourts Coastal - Paradise Point

Harcourts Inner East

Harcourts Pinnacle Aspley

48 INSIDE Harcourts

Harcourts Broadbeach - Mermaid Waters

Michael Ramsay Harcourts Coastal

Harcourts Caloundra

Rochelle Adgo Harcourts Solutions

TITANIUM

Cara Bergmann Harcourts Solutions

Harcourts Solutions

Scott McWilliams Harcourts Kingsberry Townsville

Letitia Willemse Harcourts Dunn

Harcourts Connections

Harcourts Solutions - Inner West

Harcourts Clayfield

BRONZE

Katrina Keegan Harcourts Coastal

Harcourts Coastal

Harcourts Kingsberry Townsville

Rochelle Adgo Harcourts Solutions

Nutrien Harcourts McCathies

Harcourts Coastal

Harcourts Property Partners

Cara Bergmann Harcourts Solutions

FRANCHISES FOR REVENUE

OFFICE ACHIEVEMENT AWARDS

Harcourts Astute

PROPERTY MANAGEMENT OFFICE GROWTH

TOP 10 SALES CONSULTANTS

Ryan Kourie Harcourts Rhino

10 Scott McNaughton Harcourts Winelands 11 Team Upton Harcourts Dunn 12 Team Atlantic Living Harcourts Atlantic 13 Keith Coetzee Harcourts Dunn 14 Sandra Hattingh Harcourts Oyster

15 Ingrid Zwiers Harcourts Dolphin Coast

TOP 5 BUSINESS OWNERS (COMMISSION) 1

Harcourts Winelands

Harcourts Dunn

Harcourts Rhino/Rand

Harcourts Platinum

18 Wendy Smith Harcourts Blue

Tergro Group of Companies

19 The Development Guys Harcourts Platinum

TOP 3 OFFICES (UNITS)

16 Wendy Marshall Harcourts Hilton 17 Pieter Wagner Harcourts West Coast

20 Team Rattle Harcourts Two Oceans TOP 10 OFFICES (COMMISSION)

Harcourts Dunn

Harcourts Rhino

Harcourts Mercantile

Harcourts Dunn (Northern Suburbs)

Harcourts Rhino

Harcourts Platinum

Harcourts Winelands

Harcourts Upper Highway

Harcourts Rustenburg Sales

Harcourts West Coast Langebaan

Harcourts Hilton

TOP 3 OFFICES BASED ON RENTAL INCOME

Harcourts 4Ways

Harcourts Dunn Rentals

10 Harcourts Mercantile

Harcourts Platinum

Harcourts Rustenburg Rentals

TOP 3 AGENTS (UNITS) 1

Lydia van der Merwe Harcourts Blue

Leela Snyer Harcourts Mercantile

Ann O’Gorman Harcourts Rhino

INSIDE Harcourts 49

Harcourts people are the best of the best! We celebrate success across our global network and acknowledge our top performers as we recognize their outstanding achievements. We’re inspired. We’re proud. Please join me in congratulating our champions! One Team. We’ve Got This!

Steve Caradoc-Davies Chief Executive Officer Harcourts International

2022

INTERNATIONAL AWARDS

INTERNATIONAL TOP 5 FRANCHISES

1. HARCOURTS COOPER & CO REAL ESTATE NZ

TOP INTERNATIONAL PROPERTY MANAGEMENT OFFICE – TOTAL REVENUE

2. HARCOURTS COASTAL AUS

1. HARCOURTS SOLUTIONS AUS

2. HARCOURTS COASTAL AUS

TOP INTERNATIONAL PROPERTY MANAGEMENT OFFICE – GROWTH (ORGANIC & PURCHASED) 3. HARCOURTS GRENADIER REAL ESTATE NZ

4. HARCOURTS GOLD REAL ESTATE GROUP NZ

5. HARCOURTS TEAM GROUP NZ

INTERNATIONAL TOP 2 CLIENT EXPERIENCE – OFFICE

1. HARCOURTS COASTAL AUS

2. HARCOURTS DAPTO AUS

INTERNATIONAL TOP 2 CLIENT EXPERIENCE – INDIVIDUAL

1. TRUDY McKINNON NZ

2. KATRINA KEEGAN AUS

1. HARCOURTS SOLUTIONS AUS

2. HARCOURTS WARRAGUL AUS

TOP INTERNATIONAL PROPERTY MANAGEMENT LISTING INDIVIDUAL

1. SCOTT McWILLIAMS AUS

2. MICHAEL RAMSAY AUS

3. BRENT MARTINS AUS

INTERNATIONAL TOP 100 SALES CONSULTANTS

1. BOB WOLFF USA

4. YVENNA YUE NZ

7. TONY MAGUIRE AUS

10. WANLY TSANG NZ

5. LISA CAO NZ

8. FIONA LI NZ

11. AMAN GULIA NZ

INTERNATIONAL TOP 100 SALES CONSULTANTS

2. CAMERON BAILEY NZ

13. KARL VERMEULEN NZ

14. ALISON AITKEN NZ

15. TINA GAO NZ

16. CARA BERGMANN AUS

3. DIEGO TRAGLIA NZ

17. KATE SMITH AUS

18. ERIC HARTANTO AUS

19. GLENN GREEN NZ

20. LIN MA NZ

6. AMAN PANNU NZ

9. ROCHELLE ADGO AUS

12. MICHELLE FU NZ

Shelley Griffin

Harcourts The Garner Group

USA

John Garnett

Harcourts Boronia

Paula Ritchie

Harcourts Paremata

Katie Wardenburg

Harcourts Pauanui

Andrew Chrysanthou

Harcourts Unlimited

Jerry Wen

Harcourts Te Atatu Peninsula

Tolemy Stevens

Harcourts Coastal

Christine Tucker

Harcourts Coastal

Scott Ledger

Harcourts Upper Hutt

Stuart Reeder

Harcourts Coastal

Katrina Walsh

Harcourts Coastal

Johnny Lin

Harcourts Pinnacle - Aspley

David Ding

Harcourts Glenfield

Ruby Manak

Harcourts Papatoetoe

Abbey Davis

Harcourts Epsom

Jimmy Lu

Harcourts Vermont South

Nic Ebert

Harcourts Milford

Jeremy Wilkinson

Harcourts Launceston

Mark Wang

Harcourts Papanui

Mark O'Loughlin

Harcourts Redwood

Hattie Liu

Harcourts Takapuna

Kathleen Fry

Harcourts South Coast

Jeanette Laffan

Nutrien Harcourts Kilmore

Matt Sergeant

Harcourts Sergeant

Carmen Briggs

Harcourts Solutions - Inner West

Ed Cherry

Harcourts Coastal

Anita Dobson

Harcourts Silverdale

Mario Tucci

Harcourts Rata & Co Thomastown

Bobbie Sumner

Harcourts Hamilton Hillcrest

Damien Henaghan

Harcourts Milford

Kris Cunningham

Harcourts Smales Farm

Harsh Kathuria

Harcourts Otahuhu

Andrew Jakins

Nutrien Harcourts Goondiwindi

Hanan Cawley

Harcourts Coastal

Alison Hobbs

Harcourts Mandurah

Team Pashley

Harcouts Platinum

Paul Nichols

Harcourts Fendalton

Brad Johnston

Harcourts Property Centre

Michael Harvey

Harcourts Coastal - Paradise Point

Guy Powell

Harcourts Coastal

Mary Turnbull

Harcourts Papanui

Richard Dawson

Harcourts Ilam 2

Jennifer Maben

Harcourts Real Estate Network Group

USA

Brayden Coldicutt

Harcourts Napier

Mitchell Roberts

Harcourts The Palms

Mark Abra

Nutrien Harcourts Toowoomba

Gavin Faulke

Harcourts Paremata

James Weir

Harcourts Coastal - Paradise Point

Hodges Team

Harcourts Prime Harcourts NV1

USA

Jason Dowler

Harcourts JT & Co

Ray Mitchell

Harcourts Hamilton Rototuna

Drew Teicheira

Harcourts Prime Mariners Mile

USA

Alex Duk & Deanna D'Egidio Harcourts Beverly Hills

USA

Tim Cook

Harcourts Palmerston North

Westley Williams

Harcourts Prime Newport Beach

USA

Jeneen Binsted

Harcourts Warkworth

Patrick Ivey

Harcourts Property Centre

Harley Manion

Harcourts Hanmer Springs

Nicky Malloy

Harcourts Henderson

Carly Frost

Harcourts Wine Coast

Nola Tully

Harcourts Elite Agents

Adam Shields

Nutrien Harcourts WA

Jonny Nicholls

Harcourts Christchurch City

Sarah Bailey

Harcourts Marketplace

Anna Byron

Harcourts Hobsonville

Shaun Bourke

Harcourts Coastal

Aaron Pero

Harcourts Halswell

Shaun Kaddatz

Harcourts Coastal - Paradise Point

Glenys Pitkin

Harcourts Coastal - Paradise Point

Megan Osborne

Harcourts Queenstown

Ming Liu

Harcourts Mairangi Bay

Phil Mitchell

Harcourts Browns Bay

Maureen Nel

Harcourts Winelands

Julian Blanchard

Harcourts Timaru

GreenGroupRE

Harcourts Prime Properties Monarch Beach USA

Corina Grey

Harcourts Ilam

Jordan Selwyn

Harcourts Milford

Nick Bond

Harcourts Huon Valley

Gavin Roberts

Harcourts Milford

100 Tony Kerapa

Harcourts Hamilton Central City

INTERNATIONAL TOP 50 OFFICES

6. HARCOURTS PRIME MONARCH BEACH USA

7. HARCOURTS HAMILTON CENTRAL CITY NZ

8. HARCOURTS THE GARNER GROUP USA

9. HARCOURTS MASSEY NORTH NZ

10. HARCOURTS SOLUTIONS AUS

11. HARCOURTS PROPERTY CENTRE AUS

12. HARCOURTS BROWNS BAY NZ

13. HARCOURTS ALLIANCE AUS

14. HARCOURTS COASTAL – PARADISE POINT AUS

15. HARCOURTS TAKAPUNA NZ

16. HARCOURTS JUDD WHITE AUS

17. HARCOURTS REAL ESTATE NETWORK GROUP USA

18. HARCOURTS BOTANY NZ

19. HARCOURTS PAPATOETOE NZ

20. HARCOURTS QUEENSTOWN NZ

1. HARCOURTS COASTAL AUS

2. HARCOURTS PAPANUI NZ

4. HARCOURTS MILFORD NZ

3. HARCOURTS CHRISTCHURCH CITY NZ

5. HARCOURTS MANDURAH AUS

Harcourts Paremata

Harcourts Coastal Robina

Harcourts Palmerston North

Nutrien Harcourts Tasmania

Harcourts Howick

Harcourts Tauranga Central

Harcourts Ilam 2

Harcourts Albany

Harcourts Whangarei

Harcourts South Coast RLA 228117

Harcourts Prime San Diego

USA

Harcourts Halswell

Harcourts Blenheim

Harcourts Glenfield

Harcourts Newcastle & Hunter Valley

Harcourts Riccarton

Harcourts Mairangi Bay

Harcourts Platinum

Harcourts Pinnacle - Aspley

Harcourts Birkenhead

Harcourts Avonhead

Harcourts Merivale

Harcourts Flat Bush

Harcourts Fendalton

Harcourts Beverly Hills

USA

Harcourts Rhino

Harcourts Henderson Heights

NAI Harcourts Hamilton

Harcourts Dunn (Northern Suburbs)

Harcourts Kingsberry Townsville

NEW ZEALAND OFFICE AWARDS

NEW ZEALAND INDIVIDUAL AWARDS TOP NATIONAL RESIDENTIAL SALES CONSULTANTS 1

Cameron Bailey

Papanui

Diego Traglia

Massey North

Yvenna Yue

Hamilton Central City

TOP NATIONAL RISING STAR 1

1. CAMERON BAILEY Harcourts Papanui TOP NATIONAL SALES CONSULTANTS

Adam Fuller

1. COOPER & CO REAL ESTATE LTD

Tairua

TOP NATIONAL MULTI OFFICE FRANCHISE FOR REVENUE

TOP NATIONAL OFFICE FOR REVENUE PER SALES CONSULTANT - MEDIUM

TOP NATIONAL OFFICE - PROPERTY MANAGEMENT - EXCELLENCE

Cooper & Co Real Estate Ltd

Henderson Heights

Grenadier Accommodation Centre Ltd

Grenadier Real Estate Ltd

Botany

Vision Property Management Ltd

Gold Real Estate Group Ltd

Paremata

Gold Real Estate Group Ltd

Brian Davey

Christchurch City Commercial

TOP NATIONAL NAI HARCOURTS SALES CONSULTANT 1

Sean Stephens

NAI Harcourts Hamilton

Mike Neale

NAI Harcourts Hamilton

TOP NATIONAL OFFICE FOR REVENUE – LARGE

Whangarei

Papanui

Christchurch City

Milford

Cameron Bailey

Papanui

Diego Traglia

Massey North

Yvenna Yue

Hamilton Central City

TOP NATIONAL LIFESTYLE & RURAL SALES CONSULTANT

Lisa Cao

Flat Bush

Bobbie Sumner

Hamilton Hillcrest

Aman Pannu

Botany

Toby Randall

Nelson

Fiona Li

Henderson Heights

Richard Woerlee

Rangiora

Wanly Tsang

Browns Bay

Aman Gulia

Mt Albert

Michelle Fu

Papanui

Karl Vermeulen

Howick

Alison Aitken

Christchurch City

Tina Gao

Botany

Glenn Green

Bell Block

Lin Ma

Wigram

Peter Peeters

Mark McGoldrick

Holmwood Real Estate Ltd

Travers Smyth

Cooper & Co Real Estate Ltd

John Phillips

Avonhead

Paula Ritchie

Paremata

Scott Ledger

Upper Hutt

TOP NATIONAL AUCTION LISTER

David Ding

Glenfield

Diego Traglia

Massey North

Abbey Davis

Epsom

Nic Ebert

Milford

Cameron Bailey

Papanui

Mark Wang

Papanui

Fiona Li

Henderson Heights

Papanui

Yvenna Yue

Hamilton Central City

Lisa Cao

Flat Bush

Trudy McKinnon

Whakatane

Ben Johnson

Tokoroa

Nicky Horsbrough

Helensville

Tony Gardiner

Tauranga - Cherrywood

Queenstown

Paremata

Lisa Cao

Flat Bush

Aman Pannu

Botany

Yvenna Yue

Hamilton Central City

TOP NATIONAL PROPERTY MANAGER OF THE YEAR 1

Jen Neil

Grenadier Accommodation Centre Ltd

Ruth Devery

Vision Property Management Ltd

John Siebert

Grenadier Accommodation Centre Ltd

TOP NATIONAL OFFICE - PROPERTY MANAGEMENT - BUSINESS DEVELOPMENT

Bell Block

W Thompson & Co Ltd

NAI Harcourts Hamilton

Grenadier Rent Shop Ltd

Hanmer Springs

Port Property Management Ltd

TOP NATIONAL OFFICE FOR TENDERS LISTED 1

Upper Hutt

TOP NATIONAL OFFICE FOR TENDERS PER SALES CONSULTANT 1

Tawa

TOP NATIONAL OFFICE - PROPERTY MANAGEMENT - ORGANIC GROWTH 1

Grenadier Rent Shop Ltd

Shelter Realty Ltd

Milestone Estate Agents Ltd

NAI Harcourts Hamilton

TOP NATIONAL OFFICE FOR AUCTIONS LISTED

TOP NATIONAL NAI HARCOURTS OFFICE AUCTION/TENDER LISTINGS

Bell Block

Papanui

The Palms

Christchurch City

Milford

TOP NATIONAL NAI HARCOURTS OFFICE GROSS REVENUE

Papanui

TOP NATIONAL MULTI OFFICE FRANCHISE FOR REVENUE PER SALES CONSULTANT 1

Gold Real Estate Group Ltd

Marlborough Real Estate 2008 Ltd

Team CHB Ltd

TOP NATIONAL OFFICE FOR REVENUE PER SALES CONSULTANT - LARGE 1

Papanui

Milford

Massey North

TOP NATIONAL OFFICE FOR AUCTIONS PER SALES CONSULTANT 1

Henderson Heights

Tauranga – Cherrywood

Papanui

NAI Harcourts Hamilton

Hamilton Hillcrest

HARCOURTS CLIENT EXPERIENCE OFFICE AWARDS

TOP NATIONAL OFFICE - PROPERTY MANAGEMENT - HIGHEST REVENUE 1

Monarch Realty Ltd

Cooper & Co Real Estate Ltd

Highland Real Estate Group Ltd

NAI Harcourts Hamilton

TOP NATIONAL LIFESTYLE & RURAL OFFICE GROSS REVENUE

Silverdale

Tawa

Tauranga - Cherrywood

BEST PRESENTED OFFICE AWARDS Merivale

HARCOURTS FOUNDATION OUTSTANDING CONTRIBUTION AWARD

TOP NATIONAL EXCLUSIVE LISTER 1

TOP NATIONAL OFFICE FOR REVENUE PER SALES CONSULTANT - SMALL

HARCOURTS CLIENT EXPERIENCE INDIVIDUAL AWARDS 1

Botany

TOP NATIONAL RESIDENTIAL OFFICE GROSS REVENUE

MOST PROMISING AUCTIONEER OF THE YEAR 1

TOP NATIONAL OFFICE FOR REVENUE – SMALL

FIRST DIVISION AUCTIONEER OF THE YEAR

Cameron Bailey

TOP NATIONAL OFFICE FOR REVENUE – MEDIUM

AUCTIONEER OF THE YEAR

3. GOLD REAL ESTATE GROUP LTD

TOP NATIONAL NAI HARCOURTS RISING STAR

TOP NATIONAL SALES CONSULTANT TOTAL UNITS

2. GRENADIER REAL ESTATE LTD

Waiuku

Monarch Real Estate Ltd

Wigram

MORTGAGE EXPRESS NEW ZEALAND AWARDS FIJI INDIVIDUAL AWARDS TOP 5 SALES CONSULTANTS 1

Jasmindar Singh

Suva

TOP PERFORMING MORTGAGE ADVISER FOR HARCOURTS WRITTEN BUSINESS (BY DOLLARS)

TOP PERFORMING MORTGAGE ADVISER CLIENT EXPERIENCE

Suzanne Isherwood

Mortgage Express

Sue Clydesdale

Mortgage Express

Kevin Burrowes

Mortgage Express

Hitesh Naidu

Nadi

TOP NATIONAL BUSINESS DEVELOPMENT MANAGER FOR PROPERTY MANAGEMENT

Samantha Morton

Suva

TOP REFERRING SALES CONSULTANT

Lynne Cawthorn

Holmwood Real Estate Ltd

Paula Benn

Nadi

Nathan Haman

Hamilton Hillcrest

Megan Looyer

Grenadier Rent Shop Ltd

Hennah Bolaitamana

Suva

Jane Park

Wellington City

Ngaire Baker

Gold Real Estate Group Ltd

Falvic Antonio

Suva

Zani Polson

Ilam 2

1. JASMINDAR SINGH Harcourts Suva

Ashlee Wiblin

Mortgage Express

TOP PERFORMING MORTGAGE ADVISER FOR HARCOURTS WRITTEN BUSINESS (BY NUMBER)

TOP REFERRING FRANCHISE 1

Grenadier Real Estate Ltd

Monarch Real Estate Ltd

Holmwood Real Estate Ltd

Sue Clydesdale

Mortgage Express

Kevin Burrowes

Mortgage Express

HIGHEST SHARE OF BUSINESS FROM A HARCOURTS FRANCHISE

Suzanne Isherwood

Mortgage Express

Marlborough Real Estate 2008 Ltd

AUSTRALIA INDIVIDUAL AWARDS

AUSTRALIA OFFICE AWARDS

TOP EXCLUSIVE LISTER OF THE YEAR 1

Nola Tully

Harcourts Elite Agents

Yvenna

Hamilton

Lisa

Flat

TOP NATIONAL PROPERTY MANAGER OF THE YEAR 1

Cameron

Papanui

Jemma Morris

Harcourts South Coast

Eric Hartanto

Harcourts Applecross

PROPERTY MANAGEMENT LISTING INDIVIDUAL OF THE YEAR

1. TONY MAGUIRE Nutrien Harcourts Tasmania TOP 20 SALES CONSULTANTS OF THE YEAR

Scott Mcwilliams

Harcourts Kingsberry Townsville

Michael Ramsay

Harcourts Coastal

Brent Martens

Harcourts Coastal

Dimitri Loukaras

Harcourts Property Centre

Tony Maguire

Nutrien Harcourts Tasmania

Rochelle Adgo

Harcourts Solutions

Cara Bergmann

Harcourts Solutions -Albany Creek

PROPERTY MANAGER EXCELLENCE OF THE YEAR

Kate Smith

Harcourts Smith

Dani Pyke

arcourts Coastal

Eric Hartanto

Harcourts Applecross

Tyla Dyer

Harcourts City Central

Andrew Chrysanthou

Harcourts Unlimited

Dearne Warren

Harcourts Northern Midlands

Tolemy Stevens

Harcourts Coastal

Katrin Walsh

Harcourts Coastal

HARCOURTS AUSTRALIA RISING STAR OF THE YEAR

TOP 10 RESIDENTIAL OFFICES OF THE YEAR FOR REVENUE

Jeanette Laffan

Nutrien Harcourts Kilmore

Carmen Briggs

Harcourts Solutions - Inner West

Andrew Jakins

Nutrien Harcourts Goondiwindi

Alison Hobbs

Harcourts Mandurah

Michael Harvey

Harcourts Coastal - Paradise Point

Patrick Ivey

Harcourts Property Centre

Nola Tully

Harcourts Elite Agents

Glenys Pitkin

Harcourts Coastal

John Garnett

Harcourts Boronia

Christine Tucker

Harcourts Coastal

Stuart Reader

Harcourts Coastal

Johnny Lin

Harcourts Pinnacle

TOP 10 RESIDENTIAL SALES CONSULTANTS OF THE YEAR 1

Rochelle Adgo

Harcourts Solutions

Steve Hunter

Harcourts Bridgetown

OFFICE ADMINISTRATOR OF THE YEAR 1

Kathryn Parkes

Harcourts Ulladulla

TOP NATIONAL NAI HARCOURTS SALES CONSULTANT 1

Ryan Chesney

NAI Harcourts Pinnacle Aspley

John Georgiou

NAI Harcourts Platinum

Warrick Hobart

NAI Harcourts - Hobart

RURAL SALES CONSULTANT OF THE YEAR

1. HARCOURTS COASTAL

Harcourts Coastal

2. HARCOURTS MANDURAH

TOP AUCTION OFFICE OF THE YEAR 1

Harcourts Coastal

Harcourts Judd White

Harcourts Smith

Harcourts Mandurah

Harcourts Solutions

Harcourts Property Centre

PROPERTY MARKETING AWARD OF THE YEAR

Harcourts Alliance

Harcourts Coastal - Paradise Point

Harcourts Judd White

Harcourts Newcastle & Hunter Valley

Harcourts Pinnacle - Aspley

Harcourts Coastal Robina

Harcourts Huon Valley

TOP NATIONAL OFFICE - PROPERTY MANAGEMENT - EXCELLENCE 1

Harcourts Solutions

Harcourts Inner East

Harcourts Coastal

TOP NATIONAL OFFICE - PROPERTY MANAGEMENT - ORGANIC GROWTH 1

Harcourts Kingsberry Townsville

Harcourts Coastal

Harcourts Coburg

TOP NATIONAL NAI HARCOURTS OFFICE GROSS COMMISSION 1

NAI Harcourts Metro

NUTRIEN HARCOURTS OFFICE REVENUE AWARD OF THE YEAR 1

Nutrien Harcourts Horsham

HARCOURTS OFFICE RISING STAR OF THE YEAR

Tony Maguire

Nutrien Harcourts Tasmania

OFFICES FOR REVENUE PER SALES CONSULTANT

Andrew Jakins

Nutrien Harcourts Goondiwindi

OF THE YEAR

PROPERTY MANAGEMENT OFFICE/COMPANY TOTAL REVENUE OF THE YEAR

Ainslie Toole

Nutrien Harcourts Forbes

Harcourts Huon Valley

Harcourts Solutions

HARCOURTS CLIENT EXPERIENCE OFFICE AWARDS

Nutrien Harcourts Tasmania

Harcourts Coastal

Harcourts Coastal - Paradise Point

Harcourts Rata & Co

Harcourts Solutions - Inner West

Harcourts Dapto

Harcourts South Coast

Harcourts St Helens

OPEN AUCTIONEER OF THE YEAR

Cara Bergmann

Harcourts Solutions -Albany Creek

Kate Smith

Harcourts Smith

Eric Hartanto

Harcourts Applecross

NOVICE AUCTIONEER OF THE YEAR

Andrew Chrysanthou

Harcourts Unlimited

Tolemy Stevens

Harcourts Coastal

Dan Galea

Harcourts Rata & Co

Jacob Paola

FRANCHISES FOR REVENUE OF THE YEAR

Katrin Walsh

Harcourts Coastal

TOP AUCTION LISTER OF THE YEAR

Carmen Briggs

Harcourts Solutions - Inner West

Kate Smith

Harcourts Smith

Alison Hobbs

Harcourts Mandurah

Mario Tucci

Harcourts Rata & Co - Thomastown

Michael Harvey

Harcourts Coastal - Paradise Point

Michael Cananzi

Harcourts Rata & Co - Thomastown

TOP SALES CONSULTANTS OF THE YEAR FOR UNITS

HARCOURTS AUSTRALIA CLIENT EXPERIENCE INDIVIDUAL OF THE YEAR

Kate Smith

Harcourts Smith

Katrina Keegan -

Harcourts Coastal

Jemma Morris

Harcourts South Coast

Michael Elliss

Harcourts Broadbeach - Mermaid Waters

Matt Sergeant

Harcourts Sergeant

Peter King

Harcourts Playford

Chris Parsons

Harcourts Mandurah

Harcourts Coastal

Harcourts Solutions

Harcourts Property Centre

PROPERTY MANAGEMENT OFFICE GROWTH OF THE YEAR

Harcourts Newcastle

Harcourts Solutions

HARCOURTS AUSTRALIA FOUNDATION AWARD FOR OUTSTANDING CONTRIBUTION

Harcourts Warragul

Harcourts Asap Hallam

Harcourts Huon Valley

BEST PRESENTED OFFICE AWARDS PROPERTY MANAGEMENT POD OF THE YEAR 1

POD 4 - Harcourts Solutions

POD 1 - Harcourts Property Centre

POD 3 - Harcourts Solutions

Harcourts Solutions

MORTGAGE EXPRESS AUSTRALIA AWARDS TOP PERFORMING MORTGAGE ADVISER FOR HARCOURTS WRITTEN BUSINESS (BY NUMBER) 1

Doug Owens

TOP REFERRING FINANCE BROKER - UNITS

TOP REFERRING FINANCE BROKER - VOLUME

Christine Penford

Holly Mackie

NORTH AMERICA AWARDS

SOUTH AFRICA AWARDS

1. MAUREEN NEL Harcourts Winelands

1. SHELLEY GRIFFIN Harcourts The Garner Group

1. HARCOURTS PRIME PROPERTIES MONARCH BEACH

2. JENNIFER MABEN Harcourts Real Estate Network Group

2.TEAM PASHLEY Harcourts Platinum

TOP 20 OFFICES FOR REVENUE OF THE YEAR

Maureen Nel

Harcourts Winelands

Harcourts Dunn (Northern Suburbs)

Team Pashley

Harcouts Platinum

Harcourts Platinum

Vanessa Cook

Harcourts Upper Highway

Harcourts Rhino

Ryan Kourie

Harcourts Rhino

Harcourts Winelands

Tharina Maritz

Harcouts Platinum

Harcourts Upper Highway

Sandra Hattingh

Harcourts Oyster

Harcourts Maritz

Ann O’Gorman

Harcourts Rhino

Harcourts Mercantile

Edzard Barnard

Harcourts House of Real Estate

Harcourts Rustenburg Sales

Team Jackie Johnson

Harcourts Upper Highway

Harcourts Hilton

Justin Nebrigic

Harcourts Blue

Harcourts Blue - Boksburg

Team Upton

Harcourts Dunn

Harcourts Capital

Team Rattle

Harcourts Two Oceans

Harcourts Patrick & Co

Development Guys

Harcourts Platinum

Harcourts 4Ways

Nicoline Grobler

Harcourts Vaaldam

Harcourts West Coast Langebaan

Kotie Cilliers

Harcourts Cape Agulhas

Letitia Willemse

Harcourts Dunn

Harcourts Kempen

Lizette Greyling

Harcourts Rhino

Harcourts Lifestyle (Midrand)

Gary Carlton

Harcourts Simons Bay

Harcourts Cornerstone

Dave Brown

Harcourts Maynard Burgoyne

Harcourts Two Oceans

Walda Bok

Harcourts Dunn

Harcourts Xtreme

2. HARCOURTS THE GARNER GROUP

INDONESIA AWARDS

TOP 20 OFFICES FOR REVENUE OF THE YEAR

TOP 20 SALES CONSULTANTS OF THE YEAR

Shelley Griffin

Harcourts The Garner Group

Harcourts Prime Properties Monarch Beach

Yosafat Saputra

Central BSD

Jennifer Maben

Harcourts Real Estate Network Group

Harcourts The Garner Group

Selvi Yosephine

Property

Hodges Team

Harcourts Prime Harcourts NV1

Harcourts Real Estate Network Group

Irene Susanto

Kelapa Gading

Alex Duk & Deanna D’Egidio

Harcourts Beverly Hills

Harcourts Prime San Diego

Tjhin Joeng Jen (Yenny)

Kelapa Gading

Westley Williams

Harcourts Prime Newport Beach

Harcourts Beverly Hills

Ruben Gunadi

Alam Sutera

Arifin Wijayanto

Solo Raya

GreenGroupRE

Harcourts Prime Properties Monarch Beach

Harcourts Prime Newport Beach

Drew Teicheira

Harcourts Prime Mariners Mile

Harcourts NV1

Erna Ervina Jumalie

Kelapa Gading

Nancy Kelly

Harcourts Real Estate Network Group

Harcourts Prime Aliso Viejo

Mina Wartomo

Kelapa Gading

Qasthalani Daiva Doel

Purba Canggu

Glen Coutinho

Harcourts Beverly Hills

Harcourts Canada

Carol Tobey

Harcourts The Garner Group

Harcourts Prime Studio City

Pritha

Property

Dave Buck

Harcourts Island Real Estate

Harcourts Elite

Sukiana Tanean

Central Park

Alison Mata

Harcourts The Garner Group

Harcourts Desert Homes

Warastri Wening Resida

Solo Raya

Theo Birkner

Harcourts Canada

Harcourts West Real Estate

Felicia Aylie

Viva Pluit

Ria Susanti

Property

Bob Sisul

Harcourts Real Estate Network Group

Harcourts Hunter Mason

Victoria Wriglesworth

Harcourts Real Estate Network Group

Harcourts Prime Mariners Mile

Silvia Livereja

Freedom

John & Hollie McClung

Harcourts Real Estate Network Group

Harcourts Vanguard

Lilie Nurhidayati

Alam Sutera

Hastin Gurun

Purba Canggu

Chris Ross Lamb

Harcourts Prime Harcourts NV1

Harcourts Island Real Estate

2. HARCOURTS PLATINUM

TOP 20 SALES CONSULTANTS OF THE YEAR

1. HARCOURTS DUNN (NORTHERN SUBURBS)

Drew Lyon

Harcourts Prime San Diego

Harcourts Signature Properties

Yohanes Mulyono

Central BSD

Maddox & Stephanie

Harcourts Prime San Diego

Harcourts Pinnacle

Marthawati Setyowati

Alam Sutera

Massimo Bettazzi

Harcourts Prime San Diego

Harcourts Prime San Clemente

Intania Gita

Freedom

TOP OFFICES FOR REVENUE OF THE YEAR

1. YOSAFAT SAPUTRA Harcourts Central BSD

1. KELAPA GADING

Kelapa Gading

Property

Purba Canggu

Central BSD

Alam Sutera

Solo Raya

Viva Pluit

Freedom

Central Park

Tomang

Xhome

Central

Prioritas

Realtindo

Section One

Palembang

Purba Lembongan

2022

INTERNATIONAL

Awards

Inside Magazine Issue 2 2022

Articles inside

Harcourts International Hall of Fame

In Marketing

Indonesia Update

In Technology

The Hub