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IN THIS ISSUE:  Sustainable Cleaning

Green cleaning products and services are more in demand than ever as we all become increasingly aware of our impact on the environment. But the cleaning sector needs to go one step further to be truly sustainable, safeguarding its people, its profit and the planet. This feature considers some of the options.

 Autonomous Cleaning

We live in an interconnected world where anyone and anything can exchange information in real time. This concept is now impacting the professional cleaning sector, providing a framework that remotely monitors equipment, machines and operations through sensor-generated data, at the same time witnessing the emergence of robotic cleaning machines.






Official Media Partner


25-26 MARCH EVENT CITY MANCHESTER The Manchester Cleaning Show is firmly established as the event for procurement officers in the North-West to source cleaning equipment and services for healthcare, education, hospitality, entertainment, manufacturing, government and care home facilities.

2-Day Exhibition

Enjoy two days of product sourcing, demonstrations, education and networking.

BCC Seminars


Networking Events

2-Day Conference

2,500 professionals responsible for cleaning, hygiene or facilities management, including contract cleaning companies and facility managers from educational establishments, large office premises, hospitals, industrial and manufacturing sites, leisure and entertainment centres, hotels, government buildings, residential and nursing homes, retail centres and transport providers.

Organised by


Official Media Partner

The Official Partner of the Cleaning Show

F E B R UA RY 2 0 2 0

PLUS: • Industry news • People • Contracts • Products

Sustainable Cleaning Green cleaning products and services are more in demand than ever as we all become increasingly aware of our impact on the environment. But the cleaning sector needs to go one step further to be truly sustainable, safeguarding its people, its profit and the planet. This feature considers some of the options. >>> page 20

The Manchester Cleaning Show 2020 An overview of the event taking place on 25 and 26 March at Event City. >>> page 14

Autonomous Cleaning We live in an interconnected world where anyone and anything can exchange information in real time. This concept is now impacting the professional cleaning sector, providing a framework that remotely monitors equipment, machines and operations through sensor-generated data, and seeing the emergence of robotic cleaning machines. >>> page 30






0845 225 1375


Northern Powerhouse

The Manchester Cleaning Show returns to EventCity on 25-26 March 2020. Firmly established as the North of England’s premier cleaning and hygiene event, this year’s show looks set to be bigger and better than ever with registration figures already higher than at the same stage in 2018.

at for everyone connected with the industry, with lots of opportunities for business deals, to enjoy lively debate and see demonstrations of the latest products. Visitors are guaranteed to leave feeling inspired and enthused about the cleaning and hygiene industry.”

The free to attend event features national and international exhibitors and an exciting conference programme presented by leading industry figures and experts.

At the previous Manchester Cleaning Show, over 75% of visitors were looking for new and innovative products and services with 63% of visitors saying that they would be expecting to spend money on purchases as a direct result of their visit. Make sure that you don’t miss out on this invaluable opportunity to keep abreast of all the developments across the cleaning and hygiene sector – register to attend for free at: www.cleaningshow.co.uk/manchester.

Innovation will be an important theme of the show, with exhibitors showcasing the latest products and services for healthcare, education, hospitality, entertainment, manufacturing, government, and care home facilities. The packed, free conference programme will discuss topics that meet the specific needs of cleaning businesses, large and small, operating in today’s competitive environment, including hire vs purchase, personnel management, the power of marketing, and the benefits of formal training. The full conference programme is available online at: www.cleaningshow.co.uk/manchester.

This issue contains a brief overview of the show on pages 14 and 15. A full preview and Show Guide will feature in the March issue. I look forward to seeing you in Manchester. Wishing you a happy, clean, tidy and healthy month ahead.

The Manchester Cleaning Show is co-owned and produced by Quartz Business Media and the British Cleaning Council. BCC chairman, Paul Thrupp, said: “The Manchester Cleaning Show is a fantastic showcase for the sector, which is hugely important to the economy of Manchester, the north and the nation as a whole. It is an essential show to visit or exhibit

Neil Nixon, Editor Cleaning & Maintenance Magazine





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20 Feature: Sustainable Cleaning. Green cleaning products and services are more in demand than ever as we all become increasingly aware of our impact on the environment. But the cleaning sector needs to go one step further to be truly sustainable, safeguarding its people, its profit and the planet. This feature considers some of the options.



12 14 17 33

Industry News In the news this month… intu victorious at LOY2019, Host announced for 2020 Golden Service Awards, Samsic rebrands UK operations, Perceptions of hygiene: report, New partnership transforms waste into energy, Research reveals the industries most impacting the environment, ‘Leadership in Green Procurement’ award winner announced, B&M Waste expands following recycling business acquisition. People Personnel news and new appointments from across the cleaning and FM sectors. Special Report: Manchester Cleaning Show 2020. The Manchester Cleaning Show 2020 looks set to be bigger and better than ever with registration figures higher than at the same stage last time. The north of England’s largest cleaning and hygiene event returns to Event City in Trafford, Greater Manchester, on 25 and 26 March 2020 and is free for delegates to attend.

30 Feature: Autonomous Cleaning. We live in an interconnected world where anyone and anything can exchange information in real time. This concept is now impacting the professional cleaning sector, providing a framework that remotely monitors equipment, machines and operations through sensor-generated data, and seeing the emergence of robotic cleaning machines.

Contracts We take a look at all the latest contracts awarded across the industry. New Products An overview of some of the new products available on the market this month.

05 Editor’s Comment Looking back at the past month in the cleaning sector.


16 BICSc Comment Seven years of Licence to Practice.

18 BCC Comment Raising the profile of housekeeping. Lorraine Dale, national chair of the UK Housekeepers Association, reports.

19 A job worth doing – a contractor’s blog. Lee Andrews reports.



intu victorious at LOY2019 intu, which owns some of the best shopping centres in the UK, has been awarded the overall Loo of the Year Awards trophy in the 2019 Loo of the Year Awards. With 20 centres across the UK and Spain, the company’s whole business is focused on creating the best places for shopping and leisure so that visitors come more often and stay longer. Part of this focus is on providing customer washrooms that meet the needs of all types of users including Changing Places facilities. Four of intu’s shopping centres were awarded the new Diamond Loo of the Year

has entered the Loo of the Year Awards for

Danfo (UK) Ltd, ABM UK Ltd, Chichester

Award grade with the remainder all achieving

several years and won many awards. Its high

District Council, Dornoch Firth Caravan Park,

a Platinum Award grade. Three national

standards of washroom provision, cleaning

and Oxford Direct Services. The winners were

awards were also awarded together with

and maintenance have been recognised.”

selected from entries in 61 entry categories

the UK Retail Market Sector Award and the

Intu was also awarded the 2019 UK Overall

across all market sectors.

UK Baby Changing Facilities Trophy. Awards

Washroom Cleaner of the Year Award trophy

Guests from throughout the UK, including

managing director, Mike Bone, said: “intu

and Catherine Kerr, a cleaning operative at

representatives from leading cleaning and FM

intu Victoria in Nottingham, was awarded the

companies, attended the awards presentation

UK Individual Cleaner Trophy. Fife Coast and

event in December. The 2019 awards were

Countryside Trust was presented with the

run in association with associate sponsors

In-House Cleaning Team trophy and Mitie/VSG

Bathroom Wipe-Out 365, Innovative Hygiene

gained the External Contractor Team trophy.

Supplies and P-Wave. Danfo (UK) Ltd and Jet

McLean Restaurants t/a McDonalds was the Loo of the Year Awards Individual Categories

Towel also supported this year’s awards. The next Loo of the Year Awards event will be

trophy winner and other major UK and Ireland

held on Friday 4 December 2020.

trophy winners included JD Wetherspoon,


Host announced for 2020 Golden Service Awards KIMBERLY-Clark Professional has announced

“We are delighted to have one of the best

award-winning comedian, comedy writer and

British comedy comperes for the 2020 event

the inspiring achievements of our industry,” said

author Dominic Holland as the host of the

and look forward to Dominic bringing his own

Steve Jones, general manager, UK and Ireland,

2020 Golden Service Awards. Also confirmed as announcer and compère after his success at the 2018 event is Roger Tilling. The 2020 Golden Service Awards is an

unique and hilarious observations to highlight

Kimberly-Clark Professional. Roger Tilling returns as the announcer and compère. One of the most well-known and trusted voices on British TV, Roger is best known

important event in the cleaning and FM

as the voice of University Challenge, the world’s

industry calendar. The stage is being set for the

longest running TV quiz show. Roger has also

awards ceremony on Wednesday 4 March at

been heard on many major television events

The London Hilton Park Lane where ‘the UK’s

and shows, from Never Mind the Buzzcocks to

master of observational comedy’ (as described

The British Soap Awards and to announcing

by The Sunday Times), Dominic Holland, will

Her Majesty The Queen at The Royal Variety

help reveal the winners in front of 500 guests.


Dominic Holland is a professional comedian

Don’t miss the chance to meet and network

with countless television and radio credits.

with leading business and talent. Celebrate with

Dominic has published five novels, Only in

your team and reward their achievements, be

America, The Ripple Effect, A Man’s Life, Open

part of the industry event of the year – book

Links and his latest novel, I’Gabriel, which was

now to avoid disappointment.

published in 2019. He has also written for many

Tickets are on sale now priced £195 plus vat.

national newspapers and for the likes of Sir

For more information about the 2020 Golden

David Frost, Bob Monkhouse, Harry Enfield, and

Services Awards please visit:

Lenny Henry.





Samsic rebrands UK operations COVENTRY-based building support

1700 sites owned by 750 corporate

services contractor Regent Samsic

and institutional clients are met by

is to rebrand as Samsic UK. With

a 3000-strong workforce operating

year-on-year turnover up by 28% to

from 12 regional offices.

over £61 million, the development

Samsic UK CEO, Jonathan King,

measures the closer alignment of the

said: “We’re immensely proud of

UK subsidiary of the France-based

our history and the growth we’ve

business and facilities company to

achieved to date. Rebranding

its parent’s brand proposition.

provides clarity of identity and

Samsic Group is one of Europe’s

reflects our evolving and integral

largest providers of business and

role within an internationally-

facilities services with revenues

acclaimed service provider of

exceeding €2.6 billion. Operational

abundant resource and expertise.

in over 25 countries in Europe

It further emphasises Samsic

and surrounding regions, the

brand commitment to applying

company employs over 90,000

innovative, emergent technologies

staff that contributes daily to the

and solution-driven services to

performance of 30,000 corporate

the management of customer

and institutional customers.

workspaces that both increase

In the UK, the cleaning, security and complementary needs of over



efficiencies and add real value.” WWW.SAMSIC.COM

Perceptions of hygiene: report WE all value cleanliness and in

being the most unpleasant to use,

today’s society it has become

with over half (53%) admitting they

common practice to rate the

would be reluctant to use them.

bathrooms when visiting hospitality

This is followed by nightclubs

venues. Our perception of the venues

(25%), motorway services (22%),

we visit is often limited to the few

pubs (21%), and fast-food

spaces we can access and experience,

restaurants (21%).

the washrooms being one of these. The latest results from the

When asked if the décor in public washrooms affects their

washroom survey commissioned

perception of how the bathroom

by Formica Group revealed that

smells over half (57%) agreed it did

over half (55%) of Brits rate the

have an effect. Respondents were

cleanliness of public toilets across

least impressed by neon colours

the UK as adequate or worse.

(3%) and earthy tones (9%) when

Overall two-thirds of those surveyed

it comes to bathroom decor. Paler

agreed that the cleanliness of a

colour palettes including whites

bathroom would be likely to influence

and creams (39%) and cool colours

their perception of the quality in

including blues, greens and grey

other areas of the establishment - for

(18%) give the greatest impression

example, the food served or the

of cleanliness.

cleanliness of the bedrooms in a hotel. When it comes to public

The results highlight that public washrooms enable consumers

washroom ratings men and women

to instantly form an overall

have reasonably equal standards

impression of an establishment’s

of cleanliness. 57% of women

level of cleanliness, indicating

reported that they have visited a

that hospitality businesses should

public washroom which was so bad

focus heavily on upscaling and

it put them off revisiting the venue

ensuring their toilets are always

compared to 53% of men.

fully maintained to achieve that

The results show that respondents rated train toilets as

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02/01/2019 15:43


New partnership transforms waste into energy WASHROOM services provider phs Group has

national cover across its network of sites,

announced a new partnership with Viridor

significantly reducing the road mileage required

which will divert customer waste from landfill

to dispose of hygiene waste sustainably as

into power generation.

well as offering the capacity that the hygiene services business needs to ensure its customers’

As part of LifeCycle, phs’s sustainable waste

waste is catered for responsibly.

management strategy, the new multi-million

Viridor’s ERF operational capacity is now 2.8

pound, five-year national contract will see phsmanaged non-recyclable waste transformed

million tonnes of waste (including joint venture

into energy at Viridor plants across the country.

partners) and generating 233MW of electricity

phs collects around 65,000 tonnes of hygiene

per annum. When Avonmouth ERF comes on

waste from customers, including nappies

stream in 2020, this will extend to 3.1 million

and sanitary products. If disposed of within

tonnes and 267MW.

landfill, this waste can take more than 500 years to decompose. However, with this new partnership in place, phs-managed waste will

phs CEO, David Taylor-Smith (right) with Viridor’s commercial director, Paul Ringham.

Paul Ringham, Viridor’s commercial director, said: “Viridor’s fleet of energy recovery facilities across the UK provided the sustainable waste

be treated at Viridor’s energy recovery facilities

they should leave a burden of more than 500

management strategy phs was looking for. A

(ERFs), creating low carbon electricity which

years for every bag of washroom waste they

key part of Viridor’s relationship with phs is

is sent to the National Grid. This will enhance

dispose of. Through phs’s LifeCycle strategy,

the emphasis on attaching a purpose to waste

phs customers’ sustainability objectives, not

organisations will significantly reduce their

which cannot be recycled, putting this residual

only diverting waste from landfill but using it to

impact upon the planet by landfill diversion and

waste to work in a process which creates low

create energy. phs has set an objective to divert

energy creation, transforming this burden into a

carbon electricity and contributes to UK energy

up to 95% of its customers’ hygiene waste away

legacy. phs’s company ethos is all about doing

security. This is an ambition shared by phs

from landfill.

the right thing - LifeCycle is the right thing both

which, like Viridor, views all waste as a resource

for the environment and for our customers.”

and not rubbish.”

David Taylor-Smith, CEO of phs Group, said: “Organisations need to be questioning whether

The new Viridor contract will give phs


Research reveals those industries most ‘Leadership in Green Procurement’ award impacting the environment NEW research conducted by commercial

realised. And this is becoming a major part of

drainage expert Metro Rod reveals which

a much wider problem. From using excessive

workforces are impacting our environment

amounts of paper to putting wet wipes in our

the most. The study asked over 2000

drains, it is clear that the eco-friendly practices

UK-based workers which environmental

that have been adopted in our personal lives

practices they partake in whilst in the

have not quite been translated to the workplace

workplace. The results determined which

and this can cause serious problems for our

industries are having the most detrimental

environment. We’re making a serious call

impact on our environment.

for organisations to reinforce the collective

winner announced

responsibility we all have to protect the

JANITORIAL Express Eco was the winner of

to worst in terms of their eco-friendliness,

environment from a business point of view, to

the ‘Leadership in Green Procurement 2019’

is: Social housing; HR; Legal; Healthcare;

ensure our UK workforces are playing their part

award at the recent Camden and Islington

Education; Architecture; Local authority; IT

in future-proofing our local and national eco-

Sustainability Awards.

and telecommunications; Retail, catering

systems for many years to come.”

The full list, which ranks sectors from best

and leisure; Finance; Arts and culture;

To help create a shift in these patterns,

This award comes as a result of its work sourcing and introducing efficient, economical

Manufacturing; Travel and tourism; Facilities

Metro Rod has produced a guide summarising

and eco-friendly product ranges to its

management; Sales, media and marketing.

its research findings, which includes top

customers while also bringing in recycling

tips on improving workplace environmental

schemes for used Greenspeed bottles. As a

Rod, said: “In general, we spend over 40

responsibility. It contains a variety of materials

result, the company is reducing not only its own

hours per week in the workplace, which is a

that can be shared with a whole organisation

carbon footprint but also that of its customer

considerable portion of our time. This means

to ensure everyone is playing their part in

base. Over the last 18 months it has been

that there is significant potential that our

protecting the environment, inside and outside

working to increase its eco-ranges from 2% to

collective activity at work has been impacting

of the workplace.

20% and plan to keep growing.

the environment more than we ever previously



Peter Molloy, managing director at Metro

10 FEBRUARY 2020




B&M Waste expands following recycling business acquisition B&M Waste Services has

owner of Ian Wilcox Recycling,

continued its expansion in the

said: “Having an ethos of

West Midlands with the acquisition

customer service ourselves we felt

of the business of fellow family-run

a natural home for our customers

waste management company,

and staff would be in the B&M

Ian Wilcox Recycling. This is the

Waste family. We are impressed

second acquisition in the West

by the new weighing vehicles B&M

Midlands area this year for B&M

Waste has invested in ready for

Waste following the acquisition

the planned July 2020 city vehicle

of AWS Recycling’s trade rounds

emission limits.”

over the summer. This deal sees

Mick Ashall, director at B&M

B&M Waste strengthen its provision

Waste Services, said: “This

offering a Carbon Neutral waste

acquisition further strengthens our

management service to businesses

capabilities in the West Midlands,

looking to both minimise waste

which we’re immensely proud of.

output and maximise recycling.

We look forward to working with

The three members of staff

our new customers building on

within Ian Wilcox Recycling all

the separate food, cardboard,

transferred to B&M Waste and are

glass, general waste, and secure

now part of the larger team of

shredding collection services.”

30 staff in the depot. Ian Wilcox,


The perfect match GREEN manufacturer Bio-

has sponsored anything so

Productions, based in Burgess

this may well kick-start the

Hill, has been announced as

principle for future projects with

a sponsor of the Denton and

like-minded aims. We are so

South Heighton (DaSH) Junior

passionate about investing in

Football Club Under14s for the

the community at our company

current season. The idea was

so the opportunity to back a

first pitched to the company

grass roots football team was

by Simon Easton, lead chemist

perfect. We were able to pay

at Bio-Productions, whose son

for high quality shirts for the

plays for the team.

team branded with our logo,

MD, Angela Gill, and HR



Time saving

No buckets required

which means we get to advertise

manager, Sara Gibb, are both

our brand week after week -

keen fitness enthusiasts

definitely a win-win bonus!”

and community-minded, so


sponsoring the youth team offered the ideal fit. The project combines the message of how important it is to incorporate health and fitness into the lifestyle of young people and showcases Bio-Productions commitment to supporting community fitness. Sara Gibb said: “It’s the first time that Bio-Productions WWW.CLEANINGMAG.COM

FEBRUARY 2020 11



Senior appointments at Truvox the coming year and beyond. McVean has 28 years’ experience within the cleaning industry, and has managed international sales and marketing at Truvox since 2008. Previously he worked at Kew Cleaning Systems as general manager, followed by nine years at Kärcher UK. He is also heavily involved in helping to raise the profile of the industry, playing an active role Malcolm Eneas, operations director, Truvox.

in the Worshipful Company of Environmental Cleaners and the Janitorial Products Export

Gordon McVean, executive director, Truvox.

TWO internal promotions within the senior

Group (JPEG), amongst others. He said: “I am

management team at Truvox International will

extremely proud to head Truvox International as

bolster the global floorcare specialist’s focus

we enter a new decade. We have a very strong

since 2002, most recently in the role of

on innovation into a new decade. Company

UK management team and, together, we plan to

operations manager. He spent two years

strategy and day-to-day management will be

continue the excellent growth and profitability

as head of engineering for the commercial

led by Gordon McVean, appointed to the role

we have built. This will be led by new product

floorcare division at the Tacony Corporation,

of executive director. Malcolm Eneas takes on

innovations and superb customer service,

which has Truvox as one of its brands. Prior

the role of operations director, responsible for

giving people what they want, when they need

to joining Truvox he was principal factory

ensuring processes and procedures to deliver

it, at the right price.”

engineer at Panasonic and head of production

systems, ISO14001:2015. Eneas has been part of the Truvox team

growth, whilst reflecting the company ethos.

As operations director, Malcolm Eneas

engineering at Racal Transcom. He said: ”As we

The introduction of new products to its

will have responsibility for the leadership of

enter this next decade and chapter for Truvox,

catalogue of floorcare products and an increase

advanced manufacturing systems, supply

I’m looking forward to further developing

in its international customers are pivotal to

chain, product developments, and standards

our products and processes in support of our

continued growth. These are areas that Gordon

including quality management systems,

overall growth goals.”

McVean will give significant emphasis to over

ISO9001:2015, and environmental management


Ecobat Logistics appoints new MD

Wates boosts strategic growth with new appointment


WATES Property Services has bolstered


its business development strategy with

formerly known

the appointment of Melissa Woodall as

as G&P Batteries,

communications and marketing business

has appointed

partner. She will support the business

David Reynolds

development plans for both Wates Living

as managing

Space and Wates FM, the two housing

director. He said:

repairs and maintenance and total FM

“It is fantastic

service businesses that form Wates

to have a senior

Property Services.

role for a market David Reynolds, managing director, Ecobat Logistics.

Woodall will work with Wates

leader where I

Living Space and Wates FM’s business

can use all of

development teams to support their growth

my previous

in the public and private sectors, aligning

experience, education and training. I have

all communications and marketing to the

will significantly strengthen the business

joined the group at a very exciting time and I

businesses’ respective BD strategies. She

development strategies of both our Living

am looking forward to working with the team

joins Wates from PiLON Ltd where she was

Space and FM businesses. Bringing our

to develop our UK offerings, branded and

head of new business, responsible for all

business development and marketing

marketed as OneCallCollection. Our electric

new business functions, bringing together

teams together ensures we have a unified

vehicle battery collection and recycling

the business development, bid and

approach to understanding and delivering

service across Europe is expanding rapidly.

marketing teams.

on our clients’ needs and I very much look

We are working with customers to develop

David Morgan, managing director of

forward to seeing Melissa’s contributions to

market leading solutions.”

Wates Property Services, said: “Melissa

the continued strength of our team.”


has a huge wealth of knowledge that


12 FEBRUARY 2020



Diversey appoints chairman emeritus, UK and Ireland


RINGO Francis, the

to growth and strategic direction will ensure the

Atalian Servest appoints group procurement director

founder and former CEO

Diversey and Zenith UK and Ireland business

ATALIAN Servest has promoted Jon Stevens to

of Zenith Hygiene Group,

remains one of the leading partners and

the position of group procurement director. In

has been appointed

suppliers to our customers.”

his new role, Stevens will expand his remit to

chairman Emeritus of the

Ringo Francis said: “After over two decades

lead the global strategic approach to corporate

UK and Ireland Diversey

in the driving seat, I am looking forward to the

procurement and material management, drawing

and Zenith business,

opportunity to guide and support the UK and

on his extensive industry experience. His focus

therefore relinquishing his

Ireland business through a different lens. My

is to develop Atalian Servest’s commitment

executive responsibility,

career has been defined by this industry and

to sustainable procurement on a global scale,

although will continue to be present providing

the role we played in supporting our customers

fostering great partnerships with strategic supply

support on the direction and strategy as

every day and my passion to continue this work

partners and operational teams within the

chairman emeritus of the UK and Ireland group.

will not change. I am proud of the extraordinary


Founding Francis Chemicals in 1986 and Zenith Hygiene Group in 1996, Francis has had an instrumental role in the UK cleaning and hygiene

team, its products and its service offering we have and I am excited for what the future holds.” Gaetano Radaelli will assume responsibility

Jon Stevens said: “I am delighted to take on the role of group procurement director and build on the strong procurement network

industry. In April 2018, Francis sold Zenith

for the Diversey and Zenith UK and Ireland

that Atalian Servest Group has in place. An

Hygiene Group to Bain Capital Private Equity and

business on an interim basis until a successor

organisation with such strong presence

assumed responsibility of merging the company

has been appointed and will be supported by

and growth provides vast opportunities in

with Diversey in the UK and Ireland.

Johan ten Berg, who has been working closely

terms of value and supplier relationships. I

with Ringo Francis throughout the integration

am committed to harnessing expertise and

professional division, said: “Ringo’s experience

of Zenith Hygiene and Diversey UK businesses,

innovation for the organisation and its valued

and knowledge will continue to be invaluable

and will lead the day-to day operations.

client base in this challenging new role.”

for our leadership and people. His commitment



Gaetano Redaelli, global president,

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Strong interest in this year’s Manchester Cleaning Show The Manchester Cleaning Show 2020 looks set to be bigger and better than ever with registration figures higher than at the same stage last time. The north of England’s largest cleaning and hygiene event returns to Event City in Trafford, Greater Manchester, on 25 and 26 March 2020 and is free for delegates to attend. The main preview and Show Guide will feature in the March issue of C&M – below is an overview of what’s on, particularly in the conference area. FEATURING national and international

reduced transport costs? Currently you can’t

exhibitors and an exciting conference

have both. There is also the need for single use

programme of talks by leading industry

activity in many areas of the cleaning industry,

figures and experts, the Manchester Cleaning

due to factors such as infection control, time

Show 2020 is set to attract over 2000 visitors.

and cost. Another area that needs addressing,

Innovation will be an important theme of the

especially within the NHS, is end of life disposal. If there is no recycling collection scheme set up

2020 show, with exhibitors showcasing the latest products and services for healthcare,

www.cleaningshow.co.uk/manchester - but

then the plastic containers/bottles are put in

education, hospitality, entertainment,

here are some of the highlights:

the general waste stream. This presentation will

manufacturing, government, and care

Research report: cleanliness at work - by

discuss the challenges.

home facilities.

Dominic Ponniah, co-founder, Cleanology. 80% of FM workers believe sick colleagues are

How to grow a business in a completive

produced by Quartz Business Media and the

responsible for passing on germs, compared to

market - by Nik Wyers, joint managing

British Cleaning Council (BCC). Vanessa Van

just 66% of employees in other sectors. Research

director, The Floorbrite Group.

Santen-Smith, sales director at Quartz Business

commissioned by London-based Cleanology

The Floorbrite Group has doubled in size from

Media, said: “We’re proud and excited to be

found FM workers also appear to be more

£10 million to £20 million in five years – how,

looking forward to a third Manchester Cleaning

hygiene-conscious than their counterparts in

and what’s the secret to its success? During

Show. Since the first show in 2016 it has become

other industries, with just over half being likely

his presentation Nik Wyers will discuss the

the region’s premiere business to business trade

to carry sanitising spray at work – 16% more

exponential growth of what is now one of

show for the commercial and industrial cleaning

than across wider industry. Dominic Ponniah

the North West’s largest cleaning and FM

sector and the early indications are that it will

explores attitudes to workplace illness, the

companies and how to create a successful

continue to go from strength to strength in 2020.

rise of ‘presenteeism’, and cleanliness at work,

business development function to accelerate

You can register for free to attend and if you are

including techniques for containing the spread of

growth. From marketing, technology,

thinking of exhibiting, please get in touch while

infection in the workplace.

operations, organic and geographic growth,

The Manchester Cleaning Show is co-

and the introduction of additional service

there is still space.” Single use plastics - what it means to the

lines, there are many different elements to a

Manchester Cleaning Show is a fantastic

cleaning industry - by Lorcan Mekitarian,

successful cleaning company and multiple ways

showcase for the sector, which is hugely

general manager, Berry bpi recycled

to grow in what is an incredibly crowded market

important to the economy of Manchester,

products, and chairman of the CHSA.

place. Nik will touch on all of these elements,

the north and the nation as a whole. It is

Current environmental concerns mean that

but will focus on his core passion - developing

an essential show to visit or exhibit at for

customers are driving the agenda for more

a sales function that works, looking at different

everyone connected with the industry, with

sustainable products. Customers no longer

methods of leadership, and how to drive growth

lots of opportunities for business deals, to

want virgin single use plastic but are looking

through consistency.

enjoy lively debate and see demonstrations of

for products with green credentials - such as

the latest products. Visitors are guaranteed to

those made from a percentage of recycled

Emerging cyber threats and exposures – top

leave feeling inspired and enthused about the

plastic, easily recyclable after use, refillable,

tips to keep your business safe online - by

cleaning and hygiene industry.”

or lighter weight to reduce transport costs. All

Adam Marks, cyber underwriter, Hiscox.

of these things are doable, some at a cost and

Are you aware of the emerging cyber threats

The Conference

some with consequences. Customers will have

facing UK businesses? This presentation will

This year’s conference programme has been

some tough choices to make going forward. For

highlight: why all companies have a cyber-

developed around topics of greatest interest

example, do you purchase containers/bottles

exposure and the importance to assess and

to confirmed visitors to the show. The full

made from a proportion of recycled plastic or

protect your business; what cyber-attacks

programme is available online -

thinner virgin containers for lightweight and

Hiscox has seen against UK businesses over

BCC chairman, Paul Thrupp, said: “The

14 FEBRUARY 2020




the last few years and how this has affected their ability to trade; and how your business can benefit from transferring cyber risk to the insurance market. How salt and water is creating a cleaning revolution - by Steve Courtney, business development manager, Toucan Eco. More and more organisations are looking for ways to reduce their impact on the environment by cutting carbon emissions, implementing recycling schemes and reducing single-use plastic waste. When it comes to cleaning, Toucan Eco is a product that’s helping businesses transform janitorial regimes with a sustainable, effective and safe disinfecting cleaning solution that

your brand; understanding your customer

between. Evolving from a facilities management

uses only two ingredients - salt and water - and

and how to reach them; retaining customers

and contract cleaning heritage, Ezitracker

the process of electrochemical activation. The

through engagement; the power of social

understands the complex issues that arise when

Toucan Eco bio-cleaning system removes the

media, including detail on the how, when and

managing the time and attendance of remote

need for chemicals as well as the single-use

why of each social media platform; the power

teams. Ezitracker provides real-time information

plastic bottles they are supplied in. Steve

of photographs; reinforcing your brand through

from a powerful platform allowing you to

Courtney will demo Toucan Eco, explain the

good CSR; and using a successful mix of

effectively manage your workforce all from one

technology behind it, and share examples of

marketing techniques and platforms.

single digital Hub.

in developing countries to turn polluted water

The importance of practical training and

From niche to norm – the case for

in to safe drinking water.

assessment - by Neil Spencer-Cook, chief

sustainable cleaning - by Paul Twiss,

operating officer, BICSc, and Michelle Iland,

marketing director, InnuScience.

A change in philosophy - the benefits of

marketing and events executive, BICSc.

The cleaning industry has forever been allied

hiring your industrial cleaning equipment

The British Institute of Cleaning Science (BICSc)

to chemistry and the application of such to

- by Martin Doran, general manager at

has been delivering practical training since

deliver clean and hygienic surfaces, often at

Astley Hire Ltd, and Leigh Mason, business

the 1960s. This keynote will take a deep dive

the cost of introducing toxic materials into the

development director, Briggs Equipment.

into the importance of practical training and

environment and putting operators at risk of

Briggs Equipment and Astley Hire will be

assessment, and look at how it can benefit

short- and long-term health risks. InnuScience

exploring the benefits of hiring your industrial

your organisation and, more importantly, your

believes there is an alternative. ‘Niche to norm’

cleaning equipment and challenging the

people. This presentation will also cover how

is a review of how InnuScience’s unique biotech

industry status-quo of outright purchasing.

training motivates and promotes experiential

offers a long term solution to sustainable

Briggs and Astley are two separate businesses

learning within your organisation. ‘What

cleaning and looks at why sustainable cleaning

with significant expertise and experience in the

happens if I train them and they leave?’ Well,

doesn’t necessarily result in a downgrade in

specialist equipment hire industry, and they’ve

think about what happens if you don’t train

cleaning performance.

joined together for the 2020 Manchester Cleaning

them and they stay. BICSc will share a ‘train

Show to provide a fresh perspective on why the

and retain’ ethos, and how training will have a

Occupational skin disorders: are you aware

time for hiring is now! From expert hints and tips,

positive effect on your company’s bottom line.

of the risks?

where its being used here in the UK, as well as

Health and safety expert, Arco, will be raising

compelling customer testimonials and decades of shared industry experience, don’t miss this

A cleaning contractor’s guide to workforce

awareness of occupational skin disease at this

unique opportunity to learn how you can deliver

tech - the employee lifecycle from

year’s show. Its expert, Nick Foort, will provide

efficiency to your cleaning equipment processes.

onboarding to payroll - by Christian

an opportunity to learn about the risks of

Berenger, MD, Ezitracker Workforce

common workplace contaminants and hazards,

How a good marketing strategy can help grow

Management Technology.

including UV sun rays. The session will provide

your business - by Suzanne Howe, managing

Your workforce is your greatest business cost and

guidance on how to help safeguard from health

director, SHC, and Neil Nixon, conference

managing a large, dispersed workforce can be a

issues such as dermatitis and skin cancer,

director, Manchester Cleaning Show.

huge challenge. With customers requiring more

and it will also feature a live UV face scanning

Neil Nixon quizzes Suzanne Howe about

robust service level agreements, evidencing

demonstration, highlighting areas most at risk.

different marketing techniques that can

service delivery and knowing staff are on-site as

With five workers a day, on average, getting

be employed to have a positive impact on

planned is critical. Discover how this technology

skin cancer in Britain, it’s crucial that they are

winning and retaining customers. Topics to

can impact your cleaning business for the better

protected from the dangers of UV.

be discussed include: marketing to establish

from onboarding to payroll and everything in



FEBRUARY 2020 15


Seven years of Licence to Practice A candidate’s view

IN 2012 the British Institute of Cleaning

potential lawsuit can affect not only the company

• E-learning and classroom training

Science created its Licence to Practice.

hiring the cleaning operative but the cleaning operative themselves.

The units were derived from

courses can only teach you so much

mandatory units (MUs) which

about the industry. It is important

were health and safety based.

to have a hands-on approach,

put the theory into practice. The LTP practical

undertaking the BICSc Licence to

module shows how, by following the processes

The Licence to Practice Unit

• Next was the practical assessment, where we

(LTP) covers the essential skills

Practice Unit was a step towards

and rules, you can work safely in the environment

required for anyone working

understanding more about the

around you. Following BICSc colour coding,

in the cleaning industry. Every

importance of this entry-level

using the correct cleaning methods and

cleaning operative must


recommended dilutions for chemicals were

• The Licence to Practice unit is a real stepping

all part of the examination. This is useful for

complete this unit to understand the reasons and practicalities of safe working before progressing onto further skills training with the Cleaning

stone for anyone who wishes to start a career

anyone working within the cleaning industry as

in cleaning.

it teaches you the basics of what is required and

• The course was broken down into theory,

Professional’s Skills Suite. All candidates must

why it is so important. Currently, the Institute has over 40,000

complete the Licence to Practice Unit. This unit

presentation and demonstration and then the

has been made compulsory to protect the safety of

practical assessment, which you must pass

members with LTP. Over 7600 of these are in our

cleaning operatives, users of buildings, as well as to

in order to receive your LTP card. The theory

International Division covering 11 countries, and

promote sustainability. The minimum requirement

discussed why it is important to know about

the remainder are in the UK. The LTP must be

for CPSS is the Licence to Practice assessment.

health and safety, COSHH and correct chemical

renewed every three years, and currently renewals

dilution. These are all subjects which are covered

are running at approximately 60%. The success

Cleaning Professional’s Skills Suite (CPSS). It provides

within the cleaning industry, yet not all follow

of LTP is driven by companies with a desire to

key information for an operator’s health and safety and

guidelines put in place. The Licence to Practice

demonstrate that their operatives have third party

teaches best-practice methodologies. This should be

aims to explain why these should be followed.

accreditation and clients who wish to have a

the minimum standard any operative is trained and

• An example of this was the proper placement of

Licence to Practice is the first building block into the

certificated to.

wet floor signs and how, if an accident occurs, a

professional cleaning team. WWW.BICS.ORG.UK



16 FEBRUARY 2020




Rapid mobilisation after CBRE win INCENTIVE QAS mobilised a range of cleaning

shower rooms, as well as waste management,

services at a major multi-story office building

washroom services, consumables supply, and

in just seven days after securing a new contract

pest control. In addition, Incentive QAS will also

with CBRE, the international real estate services

provide internal and external window cleaning

and investment firm. Incentive QAS was awarded

via Building Maintenance Units (BMUs).

a three-year deal to deliver a range of bespoke

The CBRE building manager at 12 Arthur Street said: “We chose to work alongside Incentive QAS

mobilisation demonstrates we have the

because the company has a proven track record

flexibility to quickly adapt to meet our clients’

QAS efficiently assembled a brand-new team

and we had confidence that the mobilisation

requirements, regardless of timeframes. Our

of cleaning operatives and ensured they were

process would be smooth and efficient. This

innovative approach guarantees we can

inducted, trained and fully prepared to work

certainly proved to be the case and we now look

deliver excellent solutions whilst driving

within just a week, which met CBRE’s required

forward to a successful ongoing partnership as

further efficiencies. This combination is highly

short timeframes.

the building repopulates.”

appealing for property management companies

solutions at 12 Arthur Street in London. Upon being awarded the contract, Incentive

The remit includes periodic cleaning of all communal areas, the reception, toilets,

Jamie Wright, managing director at Incentive QAS, said: “This rapid and successful

and their tenants.” WWW.INCENTIVE-QAS.COM

Exclusive plays to strengths at HQ Theatres A revision of cleaning management and training

Ensuring audiences, staff and production

cleaning requirements of each site. With each

is resulting in better and improved outcomes

casts are happy in equal measure falls to

theatre being so unique in terms of building

for a chain of 10 regional theatres operated by

incumbent contractor, Exclusive Contract

structure, fabrics, location, and clientele,

HQ Theatres and Hospitality (HQT&HHQ) across

Services. “We’ve been getting very positive

we moved away from the traditional ‘one

the south of the UK. The roster includes unique

reviews from general managers for many

cleaning specification fits all’ approach and

and well-known venues such as The Wycombe

of these sites,” said contract manager, Paul

commenced tailoring each individual site’s

Swan, Watford Colosseum, The Cliffs Pavilion in

Burton. “We’re complimented for managing

cleaning requirements to be dedicated to tasks

Southend, and Swindon’s Wyvern Theatre and

our staff who have taken to our training

based on projections and footfall.”

Arts Centre.

programme so well and so effectively for which

One of Exclusive’s priorities when securing a

we thank them. Collectively, we are creating

new contract is to ensure the company gets the

environments that simply look refreshed and

cleaners working the ‘Exclusive Way’, the name

remain that way for longer. And at the end of

for the company’s newly-designed interactive

the day, that’s a significant part of what we’re

training platform. “Whether new to the business

here for.”

or long-standing employees, everyone at

Burton continued: “When we took the

Exclusive is currently undertaking training via

HQ Theatres contract on, the staff wanted

the platform, under the overall guidance of our

direction as they seemed stuck in the same

group training manager,” said Burton.

routine, day after day. Now, 10 months

Exclusive fields a total of 70 staff to the

on, we have people fully motivated, fully

HQT&HHQ contract.

trained and adapting to meet the specific


Project completed at Cardiff Heath Hospital SWANSEA-based commercial and industrial

was kept clean and comfortable at all times.

cleaning company, Clean Sweep, continues

They supplied a fantastic workforce to carry

Clean Sweep, said: “This project is so

to expand and grow in Wales, having recently

out the daily cleaning, and we are incredibly

special to us, and we are thrilled that we

completed a three-year cleaning contract at the

grateful for their help.”

were able to work with Kier on this new

new MRI building at Cardiff Heath Hospital. Clean Sweep was appointed by Kier Regional

Helen Williams, managing director of

MRI building. The new facilities within the building will help so many people for years

Building to carry out daily cabin and welfare

to come, so it’s really humbling to be part

cleaning for the duration of the project, which

of a project like this. Giving back to the

consisted of six phases and lasted for three

community is really important to us, which

years. Aled Walters, senior quantity surveyor at

is why we jumped at the chance to take on

Kier Regional Building, said: “Clean Sweep was

this project. While the journey was long, the

a great company to work with. They worked

results are priceless.”

hard and with efficiency to ensure that the site



FEBRUARY 2020 17


Raising the profile of housekeeping Lorraine Dale, national chair of the UK Housekeepers Association, reports. OVER the past six years, we at the UK

taken housekeeping out of the curriculum as a

Housekeepers Association (UKHA) have

core subject and they only briefly skim over it.

worked tirelessly to promote the role of the

As a result of all these factors, the profile

housekeeper within the industry,

Without the support of these organisations, housekeeping will really struggle to recruit and retain good staff members in the future.

of the sector is in decline and young

hosting many events involving

people aren’t being encouraged

students. Our core values are

to join. This is a drastic

about sharing, promoting

situation for the Industry. I

The UKHA has joined forces with MEG Events, to launch the first-ever UKHA members Hospitality Expo 2020 event. Hospitality Expo is the evolution of the

and creating a forum for

am very concerned about

the housekeeping teams.

where the industry will

place alongside the CleanEx exhibition at

be in 10 years’ time and

Ascot Racecourse.

Recruitment has always been an issue

how short-staffed we

within the housekeeping

will be. I fear the role of

sector but there has

housekeeping is being

always been a global

undervalued. Cleanliness is

solution and willingness to

the key factor for many people

work hard and so, for a long time,

when choosing accommodation in

we managed the issue. However, over

a hotel, so the decline of housekeeping

UKHA’s Shared Knowledge Days and will take

Hospitality Expo is aimed at procurement managers, general managers and housekeepers from hotels across the country. Attendees will benefit from meeting with exhibitors as well as taking part in workshops and hearing from industry experts in panel discussions aimed at the hotel housekeeping

the past three years, it has become harder

could seriously affect those businesses. This

industry. There will also be live product

and harder to find the workers we need and

has major implications because tourism is such

demonstrations taking place across the

vacancies have grown.

an important part of the UK economy.

two days.

Our sector has always relied on workers from

This raises the question of how we can

overseas but immigration has been falling since

encourage people into housekeeping and

Expo and CleanEx 2020. Entry to the event

the Brexit referendum. Some foreign staff in

ensure the career is valued. The UKHA is working

is free and there’s plenty of free parking. All

the UK have also decided to work elsewhere.

hard to raise the profile of housekeeping to

attendees will receive free tea, coffee and

The strength of the UK’s economy and low

counteract these trends. I regularly talk to

wine and will be entered into a prize draw. All

employment have also contributed, as workers

students to explain how fulfilling housekeeping

UKHA members will also receive free lunch.

decide they can earn more in other professions.

can be as a career. The UKHA works with

We have also found that many of those

You can register to attend Hospitality

Hospitality Expo 2020 takes place on 26 and

universities such as Edge Hotel School to raise

27 April 2020 at Ascot Racecourse, Berkshire.

leaving school, college or university these days

the profile of the sector. We invite colleges and

For more visit:

no longer see housekeeping as a career of

universities to join the association and to come


choice. The second issue that confounds this is

to our large events such our Shared Knowledge

The UKHA is a member of the British Cleaning

education. Many colleges and universities have

Day and Hospitality Expo.

Council. The views of council members are their own.

The Professional Independent Registered Trade Association for

Window Cleaning Membership offers numerous quality benefits IOSH Accredited Safety Training Safety Accredited Member (SAM) Procurement Scheme Secure online store at: https://www.windowcleaning.org.uk/ Federation of Window Cleaners Tel: 0161 432 8754 - Email: info@f-w-c.co.uk – Web: www.f-w-c.co.uk

18 FEBRUARY 2020



Balancing the requirements of procurement and FM in cleaning tenders Lee Andrews, CEO of DOC Cleaning, reports. DESPITE claims to the contrary, I suspect there is still some way to go before cleaning tenders are evaluated in a way that properly balances both the price and the non-price, or qualitative elements of a service, thereby ensuring that facilities managers secure the cleaning service they really need for their building. Nowadays, it seems, the larger the value of a cleaning contract, the more likely it is that the procurement process will be outsourced or managed in a way designed to iron out what might be called subjective assessment

I understand the reason for following this procurement route. The larger the contract value, the easier it is to recover the cost of the outsourced procurement process though financial savings. There is also the desire to eliminate bias, or even corruption, and to reduce evaluations to easily measurable metrics. The problem is that procuring a cleaning service is not the same as buying office furniture. The requirements for a successful cleaning contract are poorly understood by those who don’t work directly in FM and unless tender questions are worded carefully, the desire to eliminate subjectivity can

criteria. If you’re lucky, your cleaning tender may be handled by a specialist FM procurement consultancy with some understanding of cleaning. If not, your tender may be carried out with the assistance of digital procurement software that is service or product neutral, has no specific cleaning angle and effectively reduces the tender to a spreadsheet completion exercise. The first route may use a familiar portal environment to manage the document distribution and clarification process, often involving the FM client’s own staff in the creation of the tender and with questions that actually relate to cleaning. The second may feel like a detached process, where the information provided about the procurement can be sketchy, with seemingly endless and often pointless questions to be answered, and the emphasis very much on the cost evaluation side of the exercise. Who has not come across spreadsheets that won’t calculate properly, or where the benchmarking rates you are asked to complete so as to allow comparison between contractors, eg cleaning cost per square metre per hour, can hide a multitude of inclusions and exclusions, which never seem to be adequately understood by the person at the other end of the process? Where do you set out your pricing assumptions and justifications? And what about those tenders where you’re not even invited to a site visit - you just have to work off some square meterage of doubtful accuracy or, worse still, not-to-scale site plans?

hinder the ability for bidders to demonstrate fresh thinking, innovation and value-added approaches to service delivery and quality management. It is therefore important firstly that a FM procurement process gives adequate weighting to such non-price factors. Secondly, to ensure that evaluators should be able to differentiate bidders across a whole range of obvious and, in some cases, more subtle areas in a way that allows the client to have confidence in selecting the best fit supply partner for what should be a long-term contract. This is not a new challenge in cleaning. The relationship between FM and procurement is not always easy. However, as new styles of work place become more prevalent, eg hot-desking, break-out areas, co-working - each with their implications for cleaning - it becomes all the more important for FMs to be able to specify clearly what they expect from a contractor and therefore all the more important that they are closely involved in the tender evaluation process, enabling them to spot what has been missed out in a costing or method statement. Quite often the only place where non-price factors and their cost implications are explored or articulated is at the presentation stage, by which time good, but potentially more expensive contractors may well have been eliminated by virtue of not having worked out how to state their case effectively in their written submission. Next month I will consider the main factors that contribute to a successful, long-term cleaning contract. WWW.DOCCLEANING.CO.UK




Highly absorbent

Use wet or damp


Colour coded

FEBRUARY 2020 19



Discussion point: sustainability Jamie Wright, managing director of Incentive QAS, speaks to Neil Nixon about his company’s sustainable approach to business. You beat off stiff competition to win the

visitors and inhabitants alike, provides a safer

Sustainability - Best Practice category at

environment for wildlife and encourages and

the European Cleaning and Hygiene Awards

educates about the importance of recycling.

recently. What were the judges looking for? The judges looked at a number of key areas

Wellness and mental health have been

including CSR, staff wellbeing and the use of

talked about a lot in the press recently. What

products and processes designed to reduce

do you have in place for your staff?

any impact on the environment. We were

We feel an enormous sense of responsibility

ensure compliance; design and implement

asked to demonstrate a continuous and

for our staff and as such we have implemented

systems to enable the reduction, reuse and

lifelong approach to sustainability and proved

many wellbeing programmes including a

recycling of waste; help improve energy

it is fundamental to the culture our company.

quarterly campaign to support staff and provide

efficiency and reduce energy waste; take all

We are thoroughly committed to sustainable

advice on subjects such as mental health. In

measures to prevent pollution; commit to the

business and do whatever we can to improve

addition, we provide mental health first aid

process of continual improvement; meet or

the impact we have on the environment, our

training for managers. We also recognise our

exceed relevant environmental legislation,

staff and the wider community.

staff often carry out labour intensive tasks

regulations and other requirements; and

and staff deployed on some of our larger sites

endeavour to purchase from suppliers who

CSR is an important part of any business -

can also walk many miles in one day. As such

share our concern over the environment and

what do you do differently?

we have taken it upon ourselves to monitor

take measures to ensure their own operations

At Incentive QAS we embrace CSR not only from

the steps these team members take. In one

reflect this concern. Wherever possible we will

a legislative point of view but we voluntarily

month our team at Citypoint was walking

use products from sustainable resources.

go above and beyond to do whatever we can

the equivalent of the distance from London

to ensure we have a positive long-term impact

to Toronto, Canada. ‘Step It Forward’ allows

What about your carbon footprint?

upon our communities for our staff, wildlife,

us to analyse the routes they take in order to

We’ve put in a number of measures to reduce

people living within the neighbourhoods we

reschedule tasks and restructure the teams in

our carbon footprint, such as: conversion

operate in, and people affected by tragedies out

order to reduce this number wherever possible

to paperless records; we manage our stock

of their control.

without having a negative impact upon the

levels to reduce the number of deliveries

service being provided to our clients.

from suppliers; hybrid vehicles have been

We organise many fundraising events which,

introduced; and energy and utilities are

over the years, have included charity balls and auctions, sponsored abseils and obstacle

Most businesses these days could negatively

conserved to the maximum. All staff plan their

courses and we even have to pay a forfeit if we

impact the environment. What do you have

journeys to minimise environmental impact

fail to comply with things like Christmas Jumper

in place to ensure any negative impact is

and phone-conference alternatives are used

day or turning our phones off at the annual

kept to a minimum?

wherever possible.

conference! Everything we do is done whilst

Across our client base we implement and

asking: ‘How can this benefit people?’ We also

operate the ISO 14001 environmental

‘zero waste’ principle, applied as far as the site

regularly take part in beach cleans alongside

management system to further enhance

infrastructure allows and 100% of paper and

our waste service providers which helps to

performance. Our main commitments are to

cardboard is recycled.

provide a more pleasant environment for

understand our clients’ legal obligations and


All Incentive Group activities are in line with a

Sustainable cleaning through innovation SUSTAINABILITY and autonomous cleaning

even simple cleaning operations. Thanks to

are and will continue to be hot topics in

the introduction of more and more innovative

cleaning machines is one such example - the

the cleaning industry, and quite rightly so.

technologies, we are able to look at new ways

water used within scrubber dryers can be

Finding ways in which we can reduce water

of re-using water within the floor cleaning

filtered and recycled whilst the machine is

consumption is of huge importance, especially

process, whilst ensuring that the quality of

in use, dramatically reducing the amount of

given the vast amount of water used during

cleanliness is not impacted.

water needed, and resulting in savings of up

20 FEBRUARY 2020

Water recycling capabilities within floor




to 1000 litres per day. This in-shift water saving technology, which is contained in a number of ICE machines, optimises operator time, cleaning time and machine utilisation along with delivering productivity benefits of up to 70%. The sustainable solution recycles

contractors to reduce costs, and

the water whilst the machine is in

companies need to find new ways

operation, giving freedom to clean

to meet customer expectations.

with great output and efficiency.

Automated floor cleaning

Plus, this self-cleaning filtering

machines offer an ideal solution for

system can result in savings of up

repeatable tasks as they guarantee

to 90% on water costs associated

high standards of cleaning in a

with cleaning.

uniform and thorough manner,

Alongside equipment sustainability benefits, we must also look at our carbon footprint

whilst the operatives can focus on more detailed cleaning. Automating cleaning tasks is

generated as an industry and find

about offering flexibility, along

ways to reduce this. ICE uses video

with cost savings and improved

technology (ICE Smartcall) to fix

standards, and many of our major

simple machine issues without

customers are already enjoying

the need to send an engineer - in

these benefits. The feedback that

2019 the company completed over

we continue to receive is that

3450 calls via ICE Smartcall, the

using a robotic machine gives

equivalent of 94 engineers, reducing

the operative time to do detailed

wasted hours of unproductive

cleaning, which often gets missed

cleaning and engineering time.

if they are spending time pushing a

However, as service is at the heart

floor cleaning machine around.

of ICE’s business, it will always have

Clearly pay-back on this sort of

engineers out on the road, therefore

technology is a major discussion

looking at other ways to be more

point, but with rental options now

sustainable is a necessity. This year

available that remove the need for

the company is embarking on a

up-front investment, the benefit

long-term initiative based around

to customers of incorporating

the United Nations Sustainable

robotics and automation can be

Development Goals - a global

felt immediately. ICE has extensive

blueprint to achieve a better and

experience in this area, with robotic

more sustainable future for all.

scrubber dryers that have been on

It will be offsetting its carbon

the market for the past decade,

emissions for usage into global

with proven results. However, it’s

sustainability projects including

important to continuously review

tree planting, clean water initiatives

the needs of the market and

and solar power projects. It has also

provide equipment suitable for all

implemented a sustainability portal

flooring types and environments.

implemented to record and reduce waste and energy consumption.


ICE will be extending its range of automated cleaning equipment this year, with the launch of some

Autonomous cleaning through

exciting new vacuum, scrubber and


sweeper products. Undoubtedly,

In an industry that relies almost

over the next few years the

exclusively on labour, finding areas

industry will see a greater choice

where automation can support

of automated cleaning machines

the existing workforce is a real

and increased competition, and ICE

opportunity. As labour becomes

embraces this wholeheartedly and

more expensive, there is ever-

looks forward to being part of it.

increasing pressure on cleaning


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FEBRUARY 2020 21

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Keeping sustainability top of the agenda Green products and services are more in demand than ever as our nation becomes increasingly aware of its impact on the environment. But as Jan-Hein Hemke, MD of Facilicom UK, explains, the cleaning sector needs to go one step further to be truly sustainable, safeguarding its people, its profit and the planet. WINTER mountaineering is one of my lifelong hobbies and I’ve travelled around the world to visit some of the most beautiful glaciers and ice caps. We have some fantastic natural beauty surrounding us but when you’re stood on a mountain, completely engaged with the environment, it’s extremely clear to see what we could quite easily lose. From retreating glaciers to melting ice caps, I’ve seen first-hand the effect we are having on our world and it’s extremely sobering. We all have a responsibility, on both a personal and professional level, to try to minimise our effect on the planet. Having worked for the past 25-years in an industry that has its fair share of ecochallenges, sustainability is an issue that quite

Improving the daily lives of colleagues is vital,

We are also committed to reducing the

simply cannot be ignored by service providers.

as it results in a better trained workforce which

amount of harmful materials, the volume of

Although often unseen, many of the cleaning

is more loyal, motivated and delivers a higher

chemicals used, and the quantity of waste. We

sector’s practices and products are harmful to

quality service to customers.

work with suppliers to develop chemical-free

the environment. From using chemicals and

One of the most important things a cleaning

cleaning products, to reuse machinery and

natural resources, to the carbon emissions

company can do to make things better for its

equipment to give it a longer life, and to reduce

we produce through day-to-day operations,

employees is to pay a fair wage. As a Living Wage

the amount of material sent to landfill or ending

we must consider the consequences that our

Foundation Recognised Service Provider, we

up in our oceans and waterways. We are proud

operations have and find a smarter way of

passionately believe that those that are willing

to be a net zero carbon emitter and we also

working to protect our landscapes for future

to work hard for their wages should be rewarded

hold the neutralcarbonzone accreditation for

generations. Customers too are mindful of their

sufficiently to sustain an enjoyable life.

our ‘measure, reduce and offset’ approach.

demanding ethical partners. In fact, some



customers will only work with a business if they

We work closely with our sustainable

The ultimate aim for any business is to deliver a

are seen to be sustainable in all areas, from

solutions partner, Ethical Nation Ltd, to

profit and this is no exception for a sustainably

products and services to internal operations

minimise our running costs and grow our

focused company. It must be able to invest

and company ethos.

positive environmental profile. One way we

in order to guarantee the continuity of the

do this is through our revolutionary carbon

company, the provision of goods and services

at the heart of our business, with the aim of

neutral cleaning system, C2Zero. This system

to clients, and employment. Making a profit not

addressing the issues and concerns that impact

can calculate the precise impact of every

only means achieving healthy financial results

on our people and the wider environment

aspect of our service. By understanding and

year after year, but also enables a company to

in which they operate. Our corporate social

measuring this, we are able to fully offset

contribute to a nation’s prosperity and to play a

responsibility policy covers three intrinsically

the environmental impact and return the

positive role in society.

linked dimensions: people, planet and profit.

whole cleaning process on site to a carbon

For years organisations have talked about

neutral position. We want our operations to

‘going green’ but as we find ourselves in a new


be completely carbon free, so we offer this

decade, with many only paying lip service to

People are our prime asset so social

service as part of our standard package for

sustainability, it’s time to take action and really

sustainability is incredibly important to the

clients. This ensures that doing business with

put our environment and the future of our

overall success of a business. It is key to ensure

Facilicom is beneficial commercially, socially

people first.

workers are treated fairly and with respect.

and environmentally.


commitments to the world and are increasingly

This is why we have engrained sustainability

22 FEBRUARY 2020




Cleaning with a conscience Alastair Scott, sales director at Robert Scott, explains how the company is focusing its expertise and cleaning know-how on developing more sustainable and environmentally-considered products for its customers and end users. THE world around us is changing and we must take responsibility for our actions to stand a chance of protecting this planet for future generations. While we cannot make changes overnight, we are focusing our efforts on innovation to deliver more sustainable choices for customers. The roadmap for a sustainable future has been provided for us by scientists the world over, many of whom say greenhouse gas emissions could be halved in the next decade if a number of environmentally-friendly behaviours are adopted on a wider scale. Recycled packaging Packaging is one of the biggest offenders in all sectors, not just in the janitorial market.

100% recycled and 100% recyclable spray

friendly choice for an everyday product of which

It’s clear that there is an issue with how much

bottle that’s made here in the UK out of plastic

we sell thousands of units every year. This

single-use plastic is being used to package

milk bottles that would otherwise go straight

allows end users to dispense cleaning fluids

products. We’re in the process of trialling a

to landfill. The aim here is to provide an eco-

Continued on Page 27

We are proud to be an independent, family-run business, committed to supply products for the capture and containment of waste and recyclables.

t: 01977 686868


e: info@cromwellpolythene.co.uk


FEBRUARY 2020 23



Sustainable washrooms: keeping it green Making 2020 your greenest year yet should be top of your eco agenda. When it comes to washroom facilities, it all starts with smart procurement, says Trudi Osborne, marketing manager at Airdri. WE’RE settling into a new year and businesses around the globe have vowed to make 2020 their greenest yet, as public concern around the environment reaches fever pitch. With climate change now the third most pressing issue facing the nation, we have a responsibility, both professionally and personally, to ensure that our practices don’t negatively impact the environment. Unlike so many other of our New Year resolutions, this is a commitment that we quite simply cannot afford to abandon half-way through the year. The cleaning and hygiene sector has long been aware of its impact on the planet, from the natural resources used in washrooms to the carbon emissions created during manufacturing

our forests, but they also need constant

stamp of approval. The initial investment may

processes. Many in the industry have been

replenishment, and more often than not end up

be higher than ordering a bulk of paper, but the

taking steps to reduce the impact we have on

in landfill emitting yet more carbon emissions.

long-term cost savings and gentle touch on the

our wider surroundings. But of course, more

Reports have shown that using just one paper

environment are far preferable.

can be done, and there is a big role for us to

towel consumes 10g of CO2e, but if users pick

play in educating our customers on the most

up two or three, that figure rapidly increases,

Built to last

sustainable solutions for their washrooms.

making it the least favourable option.

We’ve touched on replenishment already, but

For the past 45 years, we have been

The alternative is a hand dryer, which of

another advantage that a jet dryer brings is the

committed to creating some of the most eco-

course requires energy to power it, but the

longevity of use. Selecting a robust machine that

friendly hand drying solutions on the market.

manufacturing process and longevity of the

will really go the distance is key. Most fast dry

As increasing numbers of clients demand green

product deliver far superior eco-friendly results.

models will last for approximately 1000 hours but

products, there are three key highlights that we

This option not only keeps waste to a minimum,

if you really want to do your bit in reducing the

discuss with them, to help them make the most

but it also slashes the resources required for

number sent to landfill, you should be searching

sustainable choice. When it comes to procuring

maintenance, as product doesn’t constantly

for a unit that stands the test of time.

washroom facilities, we always put minimising

need restocking, resulting in significant cost

waste, low energy and durability at the forefront

savings for a business.

Over the past four decades, we have been committed to improving the durability of our machines. Eliminating problems relating to

of our advice. Low energy consumption

the wear and tear of motor brushes by using

Minimising waste

No one is denying that hand dryers produce

the latest motor technology means that, on

Many businesses have taken the decision to go

their own share of emissions but there are some

average, Airdri hand dryers have a lifespan of

‘paper free’ in an attempt to reduce their carbon

excellent options now on the market that have

around 6000 hours. When placed on lifecycle

footprint. Their emails end with a friendly

slashed their energy consumption to the lowest

testing, Airdri’s latest model - the Quantum

reminder not to print unless necessary and

possible amount.

jet dryer - lasted for over 10,000 hours,

recycling bins are scattered throughout their

Take our Airdri Quantum and Airdri Quazar

representing a very significant saving in both running costs and environmental impact.

offices. But step into their washroom and that

models for example. They both deliver a

principle is often left at the door, with paper

robust hand drying solution and have also

towels offered as the hand drying solution.

achieved the coveted GreenSpec status for

committed to sustainability through reduction

using less than 1000 watts. In fact, at only 200

in energy consumption and extending the

to the amount that litter the floor or clog up

watts, the Airdri Quantum is the lowest energy

lifespan of its hand dryers. My advice for

toilets when misused, paper towels certainly

consumption unit in the world.

washroom procurement in 2020? Go paper free

From users picking up more than they need,

come with their fair share of eco challenges.

If you choose power over paper, ensure you opt

With over 45 years’ experience, Airdri is

and invest in sustainable solutions that will

Not only are they made from natural resources,

for a model that has low emissions at the top of

deliver an effective dry, time after time.

having a significant knock on effect on

its spec list and keep an eye out for the Greenspec


24 FEBRUARY 2020


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Naturally clean Thomas Stuecken, chairman of OspreyDeepclean, reports. THERE is a certain expectation on companies today to not only have environmentally friendly products and services but to be kinder to the environment through their policies and procedures too. The terms ‘green’ or ‘sustainable’ are meant to refer to products and services that are not harmful to the environment but, with a little help from some savvy marketers and a need for every product to have a competitive advantage, product labelling is not always indicative that a product is truly green. As with anything, there is always an exception to the rule and for the cleaning industry that exception is dry steam. It’s one of the very few cleaning tools that can truly shout from the roof tops of its

or a microfibre cloth leaving no scope for any

its silent operation means it can be used in

green status.

antimicrobial resistance either.

populated areas with minimal disruption. The

Dry steam keeps things simple. Cold clean

The green credentials of dry steam don’t

technology has been so successful that we

tap water is superheated to approximately

end there either. The ongoing quest for

have already introduced a smaller version of

180°C and, with minimal effort by the operator,

innovative technology to achieve even better

the battery technology - the GB Eco.

it leaves surfaces sanitised and deep cleaned.

results saw the introduction of the world’s

Cordless, battery technology for removing

Dry steam is not limited to where it can be used

first battery powered dry steam unit - the

chewing gum could be just the tip of the iceberg

and it can (and does) clean virtually anything.

GB1. Part of the GumBusters range, the GB1

for the cleaning industry. It has the potential

Nothing else is required - no need for non-

busts gum one deposit at a time and costs as

to re-write the cleaning rules and completely

eco-friendly chemicals or labour intensive

little as £2.50 per hour to operate, including

change the current state of the cleaning

cleaning methods. Dirt, grime and bacteria are

consumables. The GB1 operates for up to

industry. There is the potential that cleaners

simply removed using an integrated vacuum

five hours on a single battery charge and

will no longer have to work antisocial hours nor for their work to be ‘seen and not heard’ and without the need for heavy, cumbersome machines with trailing cables. Daytime cleaning could actually become a mainstream approach. Simplistic controls, cordless and virtually silent, battery powered steam units could be coming to a workplace near you. Discarded gum and graffiti are probably always going to be an anti-social issue yet we can be confident that - with the evolution of innovative technology such as the GB1 and GB Eco - we can keep instilling the positive ‘see it clean, keep it clean’ mantra to minimise any negative impacts on our world. WWW.OSPREYDC.COM

Sustainable odour control WHAT do you get when you bring together

range of products to immediately neutralise

AfterClean, offering odour management

an FMCG innovator, a project management

bad odours and deliver long-lasting fragrance

products. They have drawn inspiration from

accountant and a shared interest in the

on demand.

personal experience of environments that have

environment? Answer: the owners of AfterClean, a Somerset-based company that produces a 26 FEBRUARY 2020

Chris Perry and Matt O’Connor have combined their skills and experience to create

an odour issue, even after cleaning. Continued on Page 27. WWW.CLEANINGMAG.COM


Continued from Page 26.

on demand. The key benefit of the product is that it works

At the centre of the company

harder when clients are present

is a unique offering, enabling

- air movement ruptures the

service providers to create a

capsules releasing the carefully

tangible benefit without having

selected fragrances. If nobody

to resort to the downward spiral

is present the biodegradable

of margin negotiation, delivering

cells remain intact for extended

immediate results with a long-

periods of time.

lasting audit trail. AfterClean has

These products combine

utilised the latest technology to

to offer a complete customer

provide an innovative solution.

solution by eliminating

AfterClean InstaClear

delivering a long-lasting

neutralises odours. InstaClear

fragrance. The products are used

uses sustainable plant-based

after an area has been cleaned,

odour neutralising compounds

giving extra reassurance

that provide bioconversion of a

to clients that they have a

wide range of unpleasant odours,

thoroughly cleaned area.

AfterClean ContinuFresh

Lemon Floor Gel

Lemon scented hard surface cleaner

unpleasant odours and

immediately and permanently

immediately and permanently.

Application for both products is via a standard refillable trigger Lemon Scented Hard Surface Cleaner

delivers a long-lasting fragrance

spray or a fogging machine for

after the standard clean has

larger areas. The products are

been completed. ContinuFresh

easy to use, low hazard and a

uses efficient biodegradable

cost-effective way to achieve

Suitable for many different floor types. including: tiles, sealed wood, vinyl & safety floors.

microcapsule technology that

lasting customer satisfaction.

pH Neutral (6.5 - 8).

allows fragrance to be released


Continued from Page 23

and a small electrical current.


Working closely with Centrego

without the waste and

and scientists at the University of

environmental impact of single-

the West of England (UWE) who

use plastic bottles, which are often

are developing this technology

made from virgin plastic.

and its application, the solution

What’s more, it takes much less

removes the need for up to 80% of

energy to create bottles from recycled

chemical cleaning products while

plastic than it does to use virgin

significantly reducing single-use

plastic, meaning we are also reducing

plastic bottles and cutting costs

our carbon footprint during the

for a business.

manufacturing process. The bottles

The technology has been

can be screen printed with a specially

adopted by many industries and

formulated UV ink, which means no

is used widely as an everyday

additional materials are needed for a

disinfectant and non-harmful

label. Once our recycled spray bottles

cleaning solution. It can also be

have been used, they can be refilled

used to disinfect drinking water,

by the end-user or recycled once again

combating Legionella and other

into car parts, pipes, clothing, and

bacteria in water supplies, and can

much more.

even be sprayed onto fresh fruit and vegetables to prolong their shelf

Chemical-free cleaning

life. The applications are endless.

We’re continuing to develop

And it’s being used more and more

our electrochemically activated

by the cleaning industry on site

(ECA) bio-cleaning range,

in restaurants, schools, nurseries,

Toucan Eco - a chemical-free

universities, government buildings,

disinfectant and cleaning solution

airports, and offices.

that uses only table salt, water




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FEBRUARY 2020 27



Compostable solution ensures sustainable cleaning Hygiene is becoming increasingly critical in the foodservice industry, not only to ensure the safety and quality of food, but also to guarantee better resource and waste management. Stein Bongers, product manager wipes EMEIA at Berry Global, highlights the benefits of innovative and sustainable cleaning solutions for the sector. WHILE companies in the foodservice sector

they minimise the amount of waste sent

are increasingly realising the importance

to landfill and the materials used will not

of adopting the right tools and practices

produce toxins as they deteriorate. Compostable products also contribute

to create sustainable products, improve resource efficiency and minimise their

significantly to environmentally friendly

environmental impact, there is one area that

waste management as they are designed to

is often overlooked - cleaning. As traditional

be composted in an industrial composting

cleaning practices have numerous drawbacks,

facility together with food waste. Disposing of

including high cost, low efficacy, remaining

the wipes in the appropriate waste bin avoids

residues, adverse effects on food quality, and

littering and contributes to a sustainable and

a negative impact on the environment, and

circular economy. What’s more, the product’s

in effort to support the foodservice sector

packaging is also sustainable. The wipes come in a biodegradable and compostable

in becoming more sustainable, single-use compostable and biodegradable wipes have

activity, while composting is a human-driven

polybag and are packed in an outer carton

been developed.

process in which biodegradation occurs

made from FSC (Forest Stewardship Council)

under a specific set of conditions. Essentially,

certified materials, meaning the carton can

Product innovation

composting is an accelerated biodegradation

be recycled.

Across the industry, tea towels are commonly

process which occurs due to optimised

used to wipe hands or surfaces. While these

conditions. Compostable products, such as

Reducing risks, raising reliability

are suitable for drying, they have no actual

J-Cloth Biodegradable and Compostable

While reusable cloths may appear more

cleaning properties and are not certified to be

wipes, present several benefits - for instance,

convenient, affordable and environmentally

in contact with food. In addition, tea towels

friendly than single-use disposables,

are generally made from resource-intensive

disposability is vital in the foodservice

cotton - according to the World Wide Fund for

industry as it helps reduce the risk of cross-

Nature (WWF), it takes more than 20,000 litres

contamination - harmful substances and

of water to produce 1kg of cotton.

pathogens are commonly transferred from

Nonwoven wipes, on the other hand, are

one surface to another via seemingly clean

versatile and suitable for a wide range of

cloths. In addition, these FCC approved

cleaning applications. However, these wipes

single-use wipes - which are made from PEFC

are traditionally made from non-renewable

(Programme for the Endorsement of Forest

synthetic fibres such as polyester and

Certification) certified natural biodegradable

polypropylene, making waste management

viscose fibres - provide consistent,

an issue.

predictable results. The risk of loss of

With the aim of developing an innovative

effectiveness through structural breakdown

method to provide sustainable yet convenient

or retention of contaminants as the result of

cleaning options Chicopee, a brand of Berry

ineffective laundering is thus eliminated.

Global, has reimagined nonwoven wipes - its

By using innovative cleaning solutions

J-Cloth Biodegradable and Compostable

that are designed to support sustainability

is Food Contact Clearance (FCC) approved,

and safety, companies in the foodservice

compostable and biodegradable, making it

industry can minimise their environmental

ideal for the foodservice sector.

impact and reduce contamination risks while

What exactly does that mean?

satisfying increasingly stringent consumer

Biodegradation is a naturally occurring

and government demands.

breakdown of materials by micro-organisms


such as bacteria and fungi or other biological


28 FEBRUARY 2020




Chemical-free floorcare CLEANING teams can make their floorcare operations more sustainable by adopting the diamond-impregnated Twister by Diversey pads. Used with one of Diversey’s Taski swingo scrubber driers or rotary-disc machines, these innovative pads deliver results with water alone while reducing costs and maintaining hard floors in optimum condition. Twister by Diversey is an innovative set of 13 floorcare pads impregnated with billions of microscopic diamonds. Pads for different applications are manufactured by changing the size and combination of the microscopic diamonds. This ensures the pads are less abrasive than the corresponding conventional alternative which helps to

products, and significantly reduce the need

handling) compared with traditional

protect the floor while giving a smoother

for periodic maintenance, all of which

products. Working without chemicals also

and improved appearance. Moreover, the

improves sustainability and reduces the

simplifies cleaning processes, creates a

resulting micro-polished finish of the floor is

overall cost. Used this way these pads

healthier environment for cleaners and

more resistant to soiling.

reduce chemical usage by 100%, floor pad

bystanders, and reduces routine machine

costs by 66%, and weight of consumables

maintenance burdens.

by 98% (which also saves transport and


The pads can be used with water alone, last three times longer than traditional





FEBRUARY 2020 29



Cleaning in a connected world • Optimising resources: the information available through Internet of Clean technologies can help managers to benchmark and understand staff behaviour so that they can deploy teams more effectively and productively. With labour costs representing by far the biggest element of any cleaning operation this can yield significant benefits. Teams can do more in the same time and focus on tasks that make the biggest difference to customers. • Augmented reality: feature-rich interactive content is delivered direct to the user to complement conventional operating, WE live in an interconnected world where

control to improve results and reduce costs

maintenance and training guides. This not

anyone and anything can exchange

while maintaining food hygiene and safety

only promotes greater efficiency but reduces

information in real time and increasingly vast

compliance. Such systems have shown,

the need for time-consuming interventions to

amounts. One of the clearest examples of this

for example, that around four out of five

deal with routine issues.

is the Internet of Things - myriad gadgets that

dishwashing processes use too much fill

communicate with each other via ‘the cloud’.

and rinse water and that most machines are

over the Internet of Clean using smartphones,

According to global research analyst Gartner,

10-15% off-spec in rinse temperature. Insight

tablets and desktops. Users have a digital portal

around 20 billion such devices - excluding

like this allows operators to remodel their

and intuitive dashboards where they can review

processes to reduce the associated wastage.

data and trends. This quantifiable information

tablets and smartphones - will be in use by 2020. Gartner also predicts that around two

• Cleaning and food safety audits: devices

These and other innovations are accessed

offers valuable, real-time insight into their

thirds of enterprises - doubling the total in just

including smartphones are used by teams to

operations, delivered in easy-to-interpret

three years - will have adopted IoT products by

complete audits, follow instructions, confirm

KPIs. Operators can improve their qualitative

2020. By then the global value of the IoT will be

actions, and provide feedback using text,

standards while lowering the cost of cleaning

over $7 trillion according to some reports.

images and video. Managers can see the status

and hygiene programmes. In the majority of

of any operation, where tasks have yet to be

cases the services can be configured to send

professional cleaning sector and Diversey

completed and overall performance levels.

a text or email alert when predetermined

calls this the Internet of Clean. This provides a

They can assess success and compliance with

conditions arise. This means that supervisors

framework that remotely monitors equipment,

service level agreements, provide evidence to

and managers can take action before an issue

machines and operations through sensor-

customers and streamline their operations to

impacts on the customer or end user.

generated data. Analysing this data enables

improve productivity and profitability.


These concepts are now emerging in the

insight into cleaning operations, dosing, compliance, and machine performance. Businesses are investing heavily in the IoT to integrate new and existing equipment and technologies with software applications. The amount of information that can be generated can be bewildering but used wisely it offers new levels of oversight and control. The aim is to produce business-class solutions that are robust and secure while delivering the insight and performance gains that justify the investment. There are already many examples across food service and related sectors: • Remote dishwash monitoring: operators can monitor dishwashing machines to see information such as the number of cycles completed, temperatures, volumes cleaned, product levels, and the amount of water and energy used. They have greater 30 FEBRUARY 2020




Case study: Aalborg University Hospital THE Aalborg University Hospital comprises

Its facilities are located across the south and

a number of departments and buildings that

north districts of the regional capital city of

are located across a broad area of the city.

Aalborg. It comprises a number of facilities at

an alternative solution to help relieve this

Basic floor cleaning maintenance is a constant

Farsø, Hobro and Thisted, as well as a host of

burden, while also significantly increasing

challenge due to the logistical demands

satellite buildings at Havrevangen, Vesterbro,

the efficiency of the hospital’s cleaning team.

and the size of the combined surface areas

Kastetvej, and Nybrovej. The hospital also has a

However, the solution the hospital sought

of these facilities. As a result, the University

number of departments within its scope. These

wasn’t just driven by a need for efficiency. The

Hospital began to look for a more efficient and

include the ear, nose and throat department,

University Hospital is always looking for new

sustainable cleaning solution to assist it with the

the eye, and dialysis departments situated in

ways to innovate and make its operations more

scale of this daily task. Having been impressed by

Hjørring, in addition to the orthopaedic clinic

sustainable. Therefore, it was equally important

a product demonstration, the hospital decided

and surgical departments situated in Hjørring

to implement a cleaning solution that would

to implement the Taski Swingobot 2000 solution

and Frederikshavn respectively.

also help the hospital achieve this requirement.

from Diversey. A hands-free robotic floor care

hospital’s many facilities and departments. Consequently, a decision was made to find

When the floor surface area of all these

machine, the Taski Swingobot 2000 is engineered

facilities is combined, maintaining cleanliness

The solution

to increase productivity while reducing

and hygiene around the clock can be a

The hospital’s search for a more sustainable

consumption of resources, including water and

significant challenge. With approximately 6500

solution concluded after viewing a

cleaning chemicals.

employees and large numbers of patients and

demonstration of the capabilities of the Taski

visitors accessing the facilities daily, there is

Swingobot 2000. Diversey’s flagship, hands-free

The challenge

much to consider in maintaining the required

robotic floor care machine has been specifically

The Aalborg University Hospital is the largest

high standards of hygiene. This challenge is

engineered to deliver high productivity with

hospital in the Northern Region of Denmark.

intensified by the widespread geography of the

Continued on Page 32.

EDITORIAL FEATURES Each issue of C&M includes all the latest industry news stories, product announcements, plus regular columns from the British Cleaning Council, British Institute of Cleaning Science and guest contributors. MARCH



Washroom Hygiene

Healthcare & Hospital Hygiene

Training & Education

Waste Management Manchester Cleaning Show 2020 On-site & Show Guide

Manchester Cleaning Show 2020 Review Issue

Time, Attendance & Personnel Management Interclean On-Site Issue

CONTACT: Neil Nixon . Editor . neilnixon@quartzltd.com . 07957 713316 Michelle Andrews . Business Development Manager . michelleandrews@quartzltd.com . 01737 855086

features_list-mar_to_may 2020.indd 1


23/01/2020 14:58

FEBRUARY 2020 31



more efficient timeframes than before.

Continued from Page 31.

Morten Kristein states: “A robot is more

minimal resource consumption. Morten Kristein, senior consultant at Aalborg University

consistent. It maintains the same speed at

Hospital, was immediately impressed and the

all times. The impact on efficiency has been

decision was made to invest in two of Diversey’s

significant. Using the Swingobot means we now

machines to help achieve the hospital’s goals.

have another member of the cleaning staff who

He said: “We decided to start using the Taski

can be assigned to other tasks. There is only an

Swingobot 2000 in 2017. It was very simple to

occasional check of the machine required to

start working with because it’s so user-friendly.

see if everything is running smoothly.”

We use two robots, five times per week and they

The Taski Swingobot 2000 has also been

run about four hours each per day. We estimate

able to help the hospital with the priority of

that the Taski Swingobot is cleaning about

making its cleaning operations much more sustainable. This has been achieved by

9000m² on each shift.” The Taski Swingobot 2000 is just one of the intelligent hands-free solutions that Diversey

need for guesswork from the cleaning staff. Similarly, the IntelliFlow automated system

implementing the range of controls it now has over its cleaning tasks. Morten Kristein continued: “The Taski

offers to enhance its customers’ cleaning

helped the hospital to regulate the delivery

capabilities. Its innovative technology and

of water based on the machine and its

Swingobot 2000 is far more environmentally-

Intelli-features - that are a staple of the Taski

turning radius. Using real-time adjustments

friendly in comparison to other machines as

range - enable fast and efficient cleaning

with IntelliFlow enables the flow of cleaning

it uses 75% less water. I believe it is important

in a variety of sectors. The Swingobots are

solution to be modulated to help decrease

to us as a hospital to be investigating and

especially useful in a medical setting, where

water consumption and reduce tank fills, while

investing in new technology and to become

maintaining a high standard of hygiene is an

simultaneously cutting operating costs.

more efficient for the benefit of our staff and our

With all the Intelli-features applied

patients. We find that the Taski Swingobot 2000

absolute necessity. The intuitive controls of the Taski Swingobot

together, the hospital was able to easily adjust

is definitely a big part of achieving this vision.” Through using the innovative Intelli-features

2000 make it easy to operate and maintain,

consumption to match the best environmental

and it is equipped with the latest on-board

practices, providing it with complete autonomy

to manage and track all of its cleaning usage,

telemetry system. This ensures that the software

over how it wanted to use the machines.

the hospital’s waste has been substantially

is able to communicate continuously through

Because it can work autonomously, the

reduced - saving both money and energy

its sonars, lasers and other sensors which, in

Swingobot can deliver operational cost savings

resources. It has also enabled the hospital to

turn, ensure safe and efficient navigation within

of up to 70%, while consistently delivering the

focus on applying the benefits of sustainability

hospital facilities.

same quality of cleaning on each and every use.

and increased productivity elsewhere.

IntelliFlow, IntelliTrail, and Aquastop solutions


recommend the Taski Swingobot 2000 to other

- all of which help to minimise unnecessary

The Aalborg University Hospital has been

hospitals. As soon as our budget allows we will

waste and improve sustainability. Once

particularly impressed with the results achieved

look to expand on this solution and purchase

implemented, the University Hospital found

since starting to use the Taski Swingobot 2000.

more robots from Diversey. This will ensure that

that the IntelliDose system helped effectively

The hands-free robotic solution has helped

our cleaning regimes continue to become even

calculate and deliver the optimum amount of

revolutionise cleaning operations by freeing up

more efficient and sustainable in the future

chemical for the task or floor type selected. This

cleaning staff to undertake other tasks around

for the benefit of the hospital, and all of our

helped to minimise chemical consumption and

the hospital. Productivity has been effectively

patients and visitors.”

the possibility of human error by removing any

streamlined, with cleaning tasks completed in


Morten Kristein concluded: “I would definitely

The Intelli-features include the IntelliDose,

32 FEBRUARY 2020




JANGRO’S Learning Management

Jangro LMS receives accreditation from CPD Certification Service

Solution (LMS) has been accredited by the CPD Certification Service. 11 key modules have gained continuous


professional development (CPD) certification. These are carpet care, COSHH awareness, colour coding and infection control, floorcare, health and safety, housekeeping, kitchen hygiene,

manual handling, sharps handling, washroom hygiene, and an introduction to cleaning. Joanne Gilliard, CEO at Jangro, said: “We are passionate about making high quality and ongoing training as accessible as possible - this not only helps to ensure best practice is consistently achieved, but also safeguards the health and safety of the cleaning workforce. We are delighted that

Neil Nixon neilnixon@quartzltd.com 07957 713316 SALES DIRECTOR

Vanessa Van Santen-Smith Vanessavss@quartzltd.com 01737 855041 BUSINESS DEVELOPMENT MANAGER

that the training we offer is relevant and of high quality. It allows operatives to continually stay up to

Michelle Andrews michelleandrews@quartzltd.com 01737 855086

date, keep safe whilst, ultimately, providing an excellent service.”


the LMS has been awarded CPD status. This accreditation offers customers additional assurance

Carol Baird carolbaird@quartzltd.com 01923 437619

WWW.JANGROLMS.NET INNUSCIENCE UK, which has pioneered the use of smartphone training apps for the past five years with the vision of making training simple and enjoyable, has launched a new hospitality training app. The information-packed app features a COSHH quiz to be used for the training of housekeepers as well as a training video for users of the InnuScience Trio Kleen programme in a housekeeping environment. It is available to be downloaded from iTunes and Google Play Store.

Making housekeeper training a h-app-y experience

Nick Winstone, UK managing director of InnuScience, said: “For ease of use and accessibility we have ensured the app


Tony Crinion CEO

Steve Diprose CO-CHAIRMAN


Elizabeth Barford subscriptions@quartzltd.com 01737 855028

is free and no passwords are needed. The training process involves watching a video via the app, taking a simple quiz, and once complete, staff are issued with a certificate of completion. Through this innovative and structured approach, we have been able to cater for our growing customer base - issuing over 1500 certificates a month.” WWW.INNUSCIENCE.COM

Cleaning robots could help reduce greenhouse gas emissions

A recent experiment conducted by The Perfect Little Company (TPLC) concluded that by using commercial robotic vacuums in offices, over 11 thousand tons of greenhouse gases could be saved each year. Using a certified power metre reader, TPLC pitted one famous commercial mid-sized tub vacuum up against one Hive (10 robots) and monitored the electricity needed to operate both. The tub vacuum working for two hours had an electricity


Quartz Business Media Quartz House 20 Clarendon Road Redhill, Surrey RH1 1QX 01737 855086 www.cleaningmag.com Annual Subscriptions 12 copies per year (10 print & 12 digital) UK: 1 yr £125; 2 yrs: £224 Rest of the world: 1 yr: £174; 2 yrs: £310

consumption cost of 1.44kWh. To fully charge one Hive containing 10 robots took 0.54kWh of electric and they were capable of covering the same area - about 7000 sq ft. In London alone (which has over 200 million square ft of office space) this would equate to reducing the carbon output of vacuuming by a massive 2700 tons per year. Additionally, this would save on the costs of vacuum bags, landfill and electricity. WWW.TPLC.UK


ISSN: 1473 723X © Quartz Business Media, 2020 All rights reserved. No part of this publication may be reproduced in any form or by any means, without prior permission of the copyright owner. Printed by Pensord Press Ltd, Cardiff, UK

FEBRUARY 2020 33

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Cleaning & Maintenance - February 2020