Running Head: TASK
58
Additionally, we will have to consider the salaries of the 4 team members that are in charge of making sure everything is being developed according to or UX and UI standards and specifications. Annually, the combination of these 4 salaries cost around $350,0000. An additional cost can include outsourced call center services for customer service. According to Team Syrow, these rates range from $0.27-$0.45/minute at low cost International agencies and the company pays only for the number of minutes for which an advisor remains on a call with a customer. This means that if we estimate that 5% of our population will call every month for approximately 5 minutes per call, we will be paying the Call Center a total amount of 240,000/year. It is also important to point out that Android’s operating system is highly fragmented, so costs for developing for this platform may be higher. An office space, with all the services needed like water, electricity, internet and office supplies can cost approximately $180,000/year. If we add all these costs, we will get a total annual amount of $1,589,450. Applying the following ROI formula, the ROI of this app will be 116.6%, which is extremely positive for such a conservative approach of revenue. ROI = Current Value of Investment – Cost of Investment x 100 Cost of Investment 7.13 Mentoring Plan Every company should have a mentoring plan, where it would help their employees to be more productive and motivated in the workflow. We, as a team of students creating an appli-
