7.13 Mentoring Plan

Additionally, we will have to consider the salaries of the 4 team members that are in

charge of making sure everything is being developed according to or UX and UI standards and

specifications. Annually, the combination of these 4 salaries cost around $350,0000.

An additional cost can include outsourced call center services for customer service. Ac-

cording to Team Syrow, these rates range from $0.27-$0.45/minute at low cost International

agencies and the company pays only for the number of minutes for which an advisor remains on

a call with a customer. This means that if we estimate that 5% of our population will call every

month for approximately 5 minutes per call, we will be paying the Call Center a total amount of

240,000/year. It is also important to point out that Android’s operating system is highly frag-

mented, so costs for developing for this platform may be higher.

An office space, with all the services needed like water, electricity, internet and office

supplies can cost approximately $180,000/year.

If we add all these costs, we will get a total annual amount of $1,589,450. Applying the

following ROI formula, the ROI of this app will be 116.6%, which is extremely positive for

such a conservative approach of revenue.

ROI = Current Value of Investment – Cost of Investment x 100

Cost of Investment

7.13 Mentoring Plan

Every company should have a mentoring plan, where it would help their employees to

be more productive and motivated in the workflow. We, as a team of students creating an appli-

cation for students, have the ability to express the different aspects that we have to go through

in every assignment or even balancing their lifestyle. The creation of a mentoring plan would

help the organization to motivate and turn their weaknesses into strengths. We will implement

sessions of encouragement to the current organization, providing help, and answering unan-

swered questions to clarify and provide the right tools for a sufficient workflow.

Meetings are a crucial part of closing a cycle or even a phase in setting a new goal to improve

the current application or projects. These apply to any company active in the market. In the

meeting, we would update any statistics of the process of the effectiveness of the application. As

well as discussing the demanding features that every student is currently asking, not every plat-

form would work as they desired, but here at “Task”, we do like to please them into their

achievements. The meetings would be set up once a week, in the evaluation of the process and

to determine the end of a goal or the start of a new one. These would set up the mood for every

staff to be comfortable in their work station. Building these exercises would develop a stronger

and motivated person to be part of the growth of the business.

The mentoring process in “Task” has several advantages. One is that it will promote

professional development in the short, medium and long term, making our employees much bet-

ter able to tackle the jobs and contribute to the company's goals. Mentoring will provide support

and direction, maximizing customer performance and even quality of life.

In addition, the process is not heavy: the meetings are intended to be fun and fruitful.

With it, it is possible to increase the integration, expand the diversity of knowledge and increase

the corporate concepts of professionals in training. As you can see, the process can be useful for