National Collision Repairer March 2024

MARCH 2024

www.nationalcollisionrepairer.com.au

ACKNOWLEDGED BY THE INDUSTRY AS THE LEADING MAGAZINE

PARTSCHECK

The long-term investment

Capricorn shows how training can help in the skills shortage INSIDE

The year’s big industry opportunity 2024 Collision Repair Expo brings learning to you

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Scan the QR code to learn more.

www.partscheck.com.au www.flexiquote.com.au Ph: 1300 140 292 E: info@flexiquote.com.au

Visit us at the Collision Repair Expo Stand AE42

Contents

Latest News

CEO John Murphy john.murphy@primecreative.com.au

6 Product Showcase

COO Christine Clancy christine.clancy@primecreative.com.au

30 I-CAR Update, Training and Events

Can you afford not to invest in training?

SALES DIRECTOR Brad Buchanan bradley.buchanan@primecreative. com.au 0413 672 403

36 Local News

Automotive industry news and information from around the country.

47 Global News

Keep up to date with a selection of industry news and information from around the world.

14

Special Reports 14 Not-to-be missed event

EDITOR Eugene Duffy eugene.duffy@primecreative.com.au 0412 821 706 BUSINESS DEVELOPMENT MANAGER Kerri McCauley kerri.mccauley@primecreative.com.au 0404 898 362 PUBLISHED BY Prime Creative Media 379 Docklands Drive, Docklands, VIC 3008 03 9690 8766 www.primecreative.com.au

Education is the focus of the 2024 Collision Repair Expo.

24 When you need it

ACM Parts gets moving.

26 Rising Stars

What could be a better boost for your apprentice?

28 Vital re-write

It will be a big year for the MVIRI Code of Conduct.

20

Regular Features 20 Talking Shop

Sheen Group develops community sprit at a workshop level.

32 Future Leaders

44 Stateside

Growing bigger without the hitches.

52 OEM Snapshot

Driven by passion.

More developments from the world of automotive manufacturers.

34 Lifetime Achievement Awards

54 Symposium24

Tickets on sale for the industry’s night of nights.

Big industry ideas will be the focus.

DISCLAIMER

The National Collision Repairer magazine is owned by Prime Creative Media and published by John Murphy. All material in National Collision Repairer magazine is copyright and no part may be reproduced or copied in any form or by any means (graphic, electronic or mechanical, including information and retrieval systems without written permission of the publisher. The editor welcomes contributions but reserves the right to accept or reject any material.

While every effort has been made to ensure the accuracy of information, Prime Creative Media will not accept responsibility for errors or omissions, or for any consequences arising from reliance on information published.

The opinions expressed in National Collision Repairer magazine are not necessarily the opinions of, or endorsed by, the publisher unless otherwise stated. © Copyright Prime Creative Media, 2023 Articles All articles submitted for publication become the property of the publisher. The editor reserves the right to adjust any article to conform with the magazine format.

Head Office 379 Docklands Dr, Docklands VIC 3008 P: +61 3 9690 8766 enquiries@primecreative.com.au www.primecreative.com.au

3 www.nationalcollisionrepairer.com.au

Sydney Office Suite 3.06, 1-9 Chandos Street Saint Leonards NSW 2065, Australia P: +61 2 9439 7227

Editorial

Worth looking forward to April is shaping up to be a big month for the collision industry.

The National Collision Repairer magazine is proud to be a media partner with the Australian Automotive Aftermarket Association for the combined expos that create such a splash for the industry every two years.

The Collision Repair Expo, held on April 11-13, will bring together hundreds of industry experts and thousands of those involved in the automotive industry under the expansive roof of the Melbourne Exhibition Centre.

The AAAA has wisely rescheduled the event this year to avoid the Grand Prix in Melbourne which means all those visiting can take in its vast array of products, services and ideas in a more relaxed manner.

This year, not only does the expo promise to be a gathering of the latest products and services but provides some fascinating and hopefully inspirational learning opportunities.

For any repair workshop that has been tentative about the advent of new technology that is just around the corner, such as the making a workshop EV compliant or investigating the complexities about ADAS calibration, this could be the big opportunity to take a major step forward.

Extensive reading or trolling endless YouTube ‘How to’ videos can only deliver part of the important information. The expo will provide not only carefully crafted learning sessions but also offer business owners the opportunity to ask questions and interact with the experts in these fields. This includes both the equipment specialists who can give honest estimations about what a workshop needs to invest in, business advice on how to take the next step and consultation from the very latest in high-tech service

providers who are eager to partner with businesses.

And this highlights another element to the expo that is worth looking forward to; a chance to meet and catch up with the diverse range of people who make the industry tick.

The frenetic daily bustle of a repair business often doesn’t allow it, but these three days could also be a great opportunity to relax and get to know the many faces behind the suppliers and services which are a great support to the industry.

And on the subject of people, what better way to celebrate the industry’s greatest asset, its people, than by attending the NCR Lifetime Achievement Awards.

These will be held on the eve of the industry’s biggest expo and will be celebrated with a Gala Night on April 10 at Showtime Events, also in Melbourne.

It is also exciting to announce that the night will be compered by sporting legend and media celebrity Dermott Brereton.

The National Collision Repairer’s awards nights will be additionally special this year because it now includes three great awards: the Lifetime Achievement Award, the Woman in Automotive and the Next Generation Leader.

The Lifetime Achievement Award is one of the industry’s most prestigious awards and celebrates those involved in the sector for more than 20 years who have made outstanding contributions to the wider industry.

The new Women in Automotive award gives recognition to women in repair businesses and the Next Generation Leader award showcases the valuable contributions made by up-and-coming achievers in the industry.

All three are worthy of honouring and celebrating because they highlight the depth of talent and dedication that makes the collision repair industry so passionate and dynamic.

Registration for the Expo is free and open to anyone in the automotive trade. Tickets for the NCR awards night are on sale now.

So, all busy repairers need to do is take a little time out of their schedule to ensure April is a month worth remembering.

V A A

Eugene Duffy Editor The National Collision Repairer

To receive our weekly e-newsletter sign up at www.nationalcollisionrepairer.com.au 4 www.nationalcollisionrepairer.com.au

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Product Showcase

Images: Car-O-Liner

Giving a workshop the lift it needs

The CDS 35 is designed to become part of an efficient and integrated workshop.

Car-O-Liner have taken their innovative approach to great workshop solutions and trusted quality, and incorporated them in a range of lifting devices that may rapidly become indispensable to the efficient repair body shop.

‘Invisible, invincible, integrated’

The CDS 35 is an indispensable aid for all work requiring the vehicle to be lifted, including damage diagnosis, cosmetic dent repair and mechanical checks in general. It is a compact double-scissor lift designed to fit into any collision repair workshop.

Car-O Liner’s renowned attention to design ensures it will fit into most workshops and can add to efficient repair processes. The CDS 35 can be used to perform diagnostics, light cosmetic repair or service operations with the opportunity to shorten cycle times and maximise workshop turnover and profitability.

The compact double-scissor lift is space saving and takes less room than a standard 2-post lift. Its profile allows the technician to drive or roll any vehicle over it for fast mounting and efficient workshop routines. When surface mounted the lift platform is only 116 mm over the floor surface or even with the

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floor if flush mounted, giving a faster start-up to the repair process.

The rugged steel construction makes CDS 35 one of the strongest double scissor lifts in the market, with powerful hydraulics that can lift vehicle weights of up to 3500 kg. The lifting platforms with locking ramps adjust from 1.480 to 2.140 mm to accommodate longer wheelbase vehicles.

The CDS 35 can also be part of an integrated total solution for collision repair workshops and works well together with other Car-O-Liner solutions. CDS 35 offers a wider variety of quick repair services, and if pulling is needed the vehicle can quickly be driven off the lift and onto a bench.

Combined with a PointX II diagnostic measuring tool or the CDR1 Cosmetic Dent Repair Workstation, it forms a specialised workplace, where complete repairs are performed quickly and efficiently.

It also features a compact console control station that protects key electrical components, hydraulic power pack and hydraulic synchronization controls.

Robust lifting with mobility and security

To meet the increasing and specialised demand of EVs in workshops, Car-OLiner have also developed flexible and portable lifting solutions. Since the battery is the largest and most expensive single component of the vehicle, battery maintenance requires a robust lift table and is essential for safe service. The BT 1800 delivers a convenient, portable double-scissor table lift, ideal for EV service and battery pack replacement.

The strong and rugged steel, double scissor offers more stability than a single-scissor structure with 1800 kg of lifting power. The BT 1800 hydraulic mobile lifting table is designed to handle EV batteries but can also be used for lifting engine, gearbox, drive axle, fuel tank, suspension and chassis components of traditional vehicles.

It is also highly portable with a rechargeable 12-volt DC power supply provides full flexibility around the workshop, as no power supply cable is required.

Learn more at car-o-liner.com.au

BT 1800 hydraulic mobile lifting table has applications for EVs and traditional Ice vehicles.

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To celebrate our 50-year milestone, we are offering unbelievable ‘Special 50-year Promotion Deals’ on all Car-O-Liner Benches and Car-O-Tronic Measuring Equipment ... and you also receive our normal ‘Trade-in Deal’ which is still available.

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Car-O-Tronic Vision 2

A truly universal and versatile addition to any bodyshop – the BenchRackTM systems are designed to hold and lift virtually any type of unibody or full frame vehicle. From small cars to light trucks, vans and SUVs.

VERSATILITY l ERGONOMICS l PRODUCTIVITY l EFFICIENCY Head Office: Unit 1, 25 Industrial Road, Unanderra, NSW 2526 Ph: (02) 4271 6287 l Email: julie@car-o-liner.com.au NSW, ACT & Tas: Sam Briggs – Ph: 0488 041 610 l NSW, ACT & Tas: Brett McDougall – Ph: 0475 699 642 NT & Vic: Lindsay Batten – Ph: 0412 372 988 l Vic: Michael Batten – Ph: 0412 668 447 Qld & SA: Karl Gutzeit – Ph: 0488 333 183 l Qld & SA: Liam Hugo – Ph: 0403 455 914

Image: Axalta

Product Showcase

Radar sensors are especially sensitive to the thickness and composition of paint layers, so correct application will be critical to future safety of ADAS equipped vehicles.

The future is on Axalta’s radar Global coatings leader Axalta may have more than 150 years of past experience in the coatings industry, but its pursuit of innovation in beautiful and sustainable coatings solutions means it is always looking to the future.

This includes preparing the repair industry for the next wave of technology as Advanced Driver Assistant Systems (ADAS) become increasingly common in modern vehicles.

Axalta has added radar compliant colour formulas to its global online colour databases - ChromaWeb, Phoenix and Standowin iQ - to be prepared for future radar requirements for the repair of cars equipped with ADAS systems.

“Some estimates predict the ADAS market to double from a valuation of US$30.9 billion in 2022 to US$65.1 billion by 2030 due to the number of vehicles being equipped with some form of ADAS. “ADAS-supporting equipment is often located behind painted plastic surfaces

8 www.nationalcollisionrepairer.com.au

on cars and can be a major concern for the automotive refinish business since the coating layers can directly influence the signal emitted and received by the ADAS sensors,” says Jim Iliopoulos, Product and Technical Manager for Axalta Australia and New Zealand.

Radar sensors are especially sensitive to the thickness and composition of coating layers, resulting in potential interference with critical safety systems, including pedestrian detection, collision avoidance, adaptive cruise control, automatic emergency braking and blind spot detection.

“We can identify and test colours that we know will interfere with radar sensors during the colour development process, such as those with high concentrations of aluminium flakes. For colours where the radar transmission loss exceeds the threshold set by the OEM, we can develop a compliant colour formula that passes these specifications,” says Iliopoulos.

The radar compliant colour formulas,

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which are related to radar Optimised Formulas in Cromax Pro, Spies Hecker Permahyd Hi-TEC and Standox Standoblue, will ensure correct repairs of vehicles equipped with radar sensors. Bodyshops can easily recognise these radar compliant colour formulas thanks to a special icon that identifies that the formulas have passed OEM radar specifications.

“For the repair of painted surfaces that cover radar sensors, refinishers should always choose the radar compliant colour formula and strictly follow the OEM repair guidelines to ensure an accurate repair,” Iliopoulos says.

Once the formula has been chosen, a message will also be displayed to indicate it is mandatory to follow the OEM repair guidelines for the repair and for testing ADAS before the vehicle is put back into service.

For more information, please contact your local Axalta representative or Axalta distributor.

AXG3131 Drivus NCR Adv HR.pdf

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Product Showcase

S U R FA C E F I N I S H I N G S P E C I A L I S T S

A polishing partnership worth seeking out

The light weight of the G Plus Electric Rotary Polishing Machine is a major benefit for technicians.

Images: Saint-Gobain

For workshops looking for a combined polishing system that will help deliver the best outcomes with less effort and lower overheads, the upcoming Collision Repair Expo could provide the perfect learning opportunity. Saint-Gobain will be showcasing the innovative Farécla system as part of its exhibition stand in April with a special demonstration area for the G Plus Electric Rotary Polishing Machine and the complete G360 Super Fast Polishing System.

G

Perfection in polishing

The G Plus Electric Rotary Polishing Machine from Farécla is a tool that can deliver the precision and power that are important to any automotive workshop.

Farécla has crafted the innovative polisher for professionals with a host of features. One standout is the light weight of the tool, coming in at 2.2kgs.

With its well-balanced design this ensures fatigue-free operation during extended polishing sessions. It also features cool running technology that helps maintain consistent performance without overheating, especially for tackling large-scale polishing projects.

The G Plus is driven by a low noise 80dba high-torque 800-watt motor, purpose-built to accommodate G Mop 6” (150mm) and 8” (200mm) pads. This pairing is aimed at giving technicians an exceptional polishing experience.

The thumb-operated speed dial, with variable speed control ranging from 700 to 2500 RPM, also gives the technician the flexibility to adapt to different surfaces and applications, while a five-metre power cord adds to freer movement and eliminates constant repositioning.

The soft-start motor has low vibration 1.7 m/s2 function, reducing product splash during start-up and enhancing

E P The G360 Super Fast Polishing System is aimed at delivering great results and saving time and money.

user control. The speed stabilization mechanism gives a steady and constant speed output, also enhancing control.

Farécla have designed the G Plus Electric Rotary Polishing Machine with engineering excellence and user-centric features to make it the tool of choice for technicians who want to produce the best results every time.

Quality finishes with less cost

Farécla’s G360 Super Fast Polishing System can require between 30 and 50 per cent less compound being used on a job compared to other brands, saving the workshop on product costs as well as reducing clean-up time. This system also eliminates the need for expensive P3000 discs. The ability to compound after P1500 rapidly speeds up the

process time, saving money in product usage and labour time.

The speed of the G360 System cuts polishing times but also less electricity cost per job, with increased productivity and throughput. Reduced polishing time also has the EHS benefit of reduction in the risk of operator exposure to Hand Arm Vibration risk. Farécla’s G360 System’s performance has been further improved with the upgrade to the formulation of its optional step 2 product, Farécla G360 Finish swirl and hologram remover. The new formulation provides a deeper gloss, faster wipe-off, and noticeably quicker flawless finish on blacks and dark colours.

More information is available at SaintGobain Australia 1300 007 650

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FAR_Polis

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Product Showcase

Charging into the future mains socket. The charger features an ergonomic design for comfortable use, and an LCD screen displays charging information.

Also available are the EVCBT2T2 and EVCBT2T2-3P 7.2KW and 22KW EV Charging Cables which are suitable for charging Type 2 vehicles at a Type 2 charging station; these chargers come with a choice of either single or threephase cables. For owners with older Type 1 vehicles, the EVCBT2T1 Type 1 EV Charging Cable is a must-have, allowing them to charge their car at a Type 2 charging station.

All chargers are ergonomically designed, are weatherproof and built to endure high frequency use; they also feature caps that prevent water and dust ingress and are certified to IK10 ratings for impact resistance to ensure durability. For safe and convenient storage and transportation, the charging cables come with a hardwearing EVA case.

Projecta also offers a selection of convenient charging adaptors, including the EVAPT1T2 Type 1 to Type 2 Adaptor for charging a Type 2 vehicle at a Type 1 charging station, and the EVAPT2T1 Type 2 to Type 1 Adaptor for

charging a Type 1 vehicle at a Type 2 charging station.

Projecta Senior Brand Manager, James Pearson, says the expanded Projecta provided charging solutions for just about all electric vehicles.

“With four different charger cables available to suit both Type 1 and Type 2 cars along with an emergency charger and a selection of adaptors and accessories, the Projecta Chargers range has most EV cars – both old and new – covered,” James said.

“Along with this product breadth, prospective buyers can also rest assured that they are purchasing these important components from an extremely reputable manufacturer whose core business is power management. The range is designed, engineered and manufactured to Projecta’s industry-leading standards, ensuring safe, reliable and durable operation for the long term.”

For full details on Projecta’s EV Chargers range, visit: www.projecta. com.au/categories/battery-chargers/evchargers-accessories These products are available from leading automotive outlets nationwide.

Images: Projecta

In 2023 full battery EVs made up more than seven per cent of all new vehicles purchased in Australia. These numbers are expected to increase as new cheaper models come onto the market and innovation increasingly overcomes range issues. As this happens repair workshops are likely to see more coming though their doors and with training and an investment in equipment, businesses can be ready to mee this transition.

Leading power accessory supplier Projecta has further expanded its range of quality EV charging cables and accessories to meet this demand.

The Projecta Chargers include both Type 1 and Type 2 cables providing safe and reliable charging for most late and earlier model electric vehicles. Along with cables and chargers, Projecta’s product offering in the EV space also extends to adaptors and storage solutions, positioning Projecta as a one-stop solutions provider for all EV charging needs.

Included in the range is the EVC2KW 2.4KW EV Portable EV Charger, which allows owners to daily or emergency charge their vehicles at the home or in the garage by plugging into a regular

The EVC2KW Portable EV Charger allows owners to daily or emergency charge their vehicles at the home or in the garage by plugging into a regular mains outlet.

The EVC2KW charger display includes an LCD screen that provides charging information.

Images: Projecta

The EVCBT2T1 Type 1 EV Charger is a musthave for owners of older vehicles, allowing them to charge their car at a Type 2 charging station.

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Special Events

A three-day portal to the future

The 2024 Collision Repair Expo launched with the special theme ‘The Future is Here’.

Plans for the April event have followed up this focus with a range of educational opportunities not only making this future accessible but offering practical solutions that can make real differences to repair businesses.

When it comes to preparing for the future, one of the best opportunities to learn so much under one roof will be at the unmissable 2024 Collision Repair Expo where a strong educational focus hopes to inspire and energise repair businesses in a diverse range of areas.

The ADAS Technology Zone will showcase ADAS calibration demonstrations and answer important questions about this emerging and crucial component of automotive repair.

Another Expo highlight for 2024 is the Expo Electrified Zone, which will offer unique opportunities to learn about EV and hybrid service and repair with hands-on and practical demonstrations, including live testing of EV motors and generators.

Expo training will be about a lot more than just technology, with a wide range of sessions including international experts on how you can improve your businesses as well as special insights on recruitment.

Presented by the Australian Automotive Aftermarket Association the exhibition will be held at the Melbourne Convention and Exhibition Centre across April 11-13.

Take a bold step into the world of ADAS

If 2024 is the year when collision repair workshops plan to take the bold step into ADAS calibration, then there is one more reason to make the Collision Repair Expo an unmissable event.

The AAAA has added a new ADAS Technology Zone, exploring Advanced Driver Assistance Systems and the skills needed for ADAS calibrations as part of its learning experience at the major April event.

The zone will showcase the latest

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ADAS equipment and calibration techniques from suppliers, provide ADAS calibration demonstrations, training and specialist advice focused on best practice. The zone is tailored specifically for collision repairers, automotive repairers and those working in vehicle modification.

The ADAS Technology Zone has been created by the AAAA in partnership with a leader in the field ADAS Solutions Australia.

AAAA director of membership, marketing and events Tiffany Conway says the zone will be a valuable new feature at an Expo focussed on the future.

“The ADAS Technology Zone will address the important questions repairers and modifiers have about incorporating ADAS calibration into their service offering, either inhouse or outsourced to a business partner, and the business implications The expo will provide great learning opportunities about the growing demands of ADAS systems. Image: AAAA

of both options,” Conway says.

“This Zone will be the most comprehensive opportunity for attendees to get-up-close-and-personal with ADAS equipment, learn what’s best for their business, and get all the answers they need from ADAS industry experts.

“The AAAA is very proud to be partnering with ADAS Solutions Australia to bring this vitally important subject matter to life. Together, we will provide attendees with equipment demonstrations, peer networking opportunities, and access to ADAS calibration experts, to help attendees to better understand and navigate the complexities of ADAS calibration.”

ADAS Solutions Australia are industry leaders in ADAS technology, equipment, and training; utilising a variety of ADAS equipment to educate and also provide calibration services.

“Almost every passenger vehicle sold in Australia today has some form of

Leading business expert Bill Hanvey is sought after for his industry insights. Image: AAAA

ADAS,” ADAS Solutions Australia director, Adrian Parkes says.

“As such, it is vitally important that the automotive and collision repair industry understands the systems and components commonly used by manufacturers, and what these systems and components are designed to do, as well as the repair requirements and processes of the ADAS’ commonly found on passenger vehicles today.

“Covering ADAS fundamentals, components, calibration and providing live demonstrations with ADAS technicians, we will provide attendees with the chance to improve their knowledge base, ask questions and discuss real world issues and scenarios they face in the industry,” Parkes says.

The ADAS Technology Zone builds on the 2022 Expos’ Workshop of the Future concept, by providing a dedicated space which focuses on this rapidly growing segment of the market.

The Expos are packed with additional training opportunities, including an exclusive Collision Repair Training Program with leading international experts Dirk Fuchs and Robert Snook and a comprehensive Business Education Program.

Expert insights

The big names are lining up at the collision industry’s biggest expo, making for even more reasons not to miss the April event.

The three-day event will deliver a comprehensive, free-to-trade, Business Education Program.

The Business Education Program will cover a diverse range of topics for the industry. Image: AAAA

Auto Care Association president and CEO, Bill Hanvey, is the latest addition to headline the array of experts-leading the business education program at the Australian Auto Aftermarket Expo & Collision Repair Expo in Melbourne.

Hanvey, highly sought after globally for his industry knowledge and insights – will speak exclusively to attendees on the important topics of global aftermarket trends, right to repair, and skills shortages.

“Education is a crucial mechanism to ensure our industry is sustainable and continues to grow. I am looking forward to contributing my insights and knowledge to the comprehensive education program being offered at the Expo, and to once again meet with many Australian and international industry leaders at Expo,” Hanvey says.

Joining the list of speakers at the exclusive Business Education Program will be a list of automotive leaders who steer many of Australia’s major automotive organisations. They include Wayne Bryant, CEO Automotive Division of GPC; Steve Drummy, EGM Trade at BAPCOR; Lesley Yates, Director Government Relations and Advocacy at AAAA; Adam Gillick, Group Marketing Manager at Pedders; Adam Pay, CEO of mycar Tyre & Auto; Bradley Gannon, CEO Automotive of Capricorn Society and Stuart Charity, CEO of the Australian Automotive Aftermarket Association.

The new line-up adds to the announcement of special guests Dirk Fuchs from the US who will provide EV systems and EV workshop fit-out training

Leading consultant Robert Snook will also bring his industry experience to the business program.

AAAA CEO, Stuart Charity says the tailored program sessions to equip attendees with the insights they need to best prepare their business for the future, amidst a rapidly evolving industry and economic landscape.

“It is our goal to provide trade visitors to the Expos with the tools and knowledge they need to make wellinformed decisions for their businesses.

We couldn’t be more excited to be delivering this all-encompassing program, which will help visitors increase their business profitability, understand future trends, and take advantage of workplace efficiencies,” Session topics will include global aftermarket trends, local area marketing, right to repair, demonstrating the motor vehicle information scheme, finding and keeping great employees amidst a skills shortage, preparing your workshop for electrification, improving work life balance and increasing business profitability.

Expo adds to its ‘Electrifying’ opportunities

For any repair business tentative about the big move into the world of EV repairs and maintenance, this year’s expo offers the ideal place to take the first step.

The ‘Expo Electrified’ feature zone at April’s Collision Repair Expo will ensure attendees can get up close to EV/Hybrid service and repair on a whole new scale.

The exciting new Expo Electrified The National Collision Repairer 15

Special Events

The expo is the ideal opportunity for a business wanting to learn more about the transition to EV repairs. Image: AAAA

Zone will offer unique opportunities to learn about EV and hybrid service and repair with hands-on and practical demonstrations including live testing of EV motors and generators, all delivered by the experts from The Automotive Technician’s (TaT) EV & Hybrid Network.

The expo co-located with the Australian Auto Aftermarket Expo is free to attend and the only comprehensive trade show for the nation’s automotive repair and service industry.

Designed to give attendees exposure to the latest in EV technology and techniques, the Zone will also feature the latest in EV tools and workshop equipment, EV Personal Protective Equipment (PPE), and display a Ford F-150 Lightning EV, provided by the Auto Innovation Centre (AIC).

“The value of getting ready for the EV evolution has never been clearer, and excitement around this new and rapidly evolving technology is building quickly,” AAAA Director of membership, marketing and events, Tiffany Conway says.

“As such, we are very excited to offer the Expo Electrified Zone to technicians and workshop owners wanting to get ahead of the curve, and seeking the chance to learn from awesome teachers

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and state-of-the-art equipment at Expo.”

TaT Technical Editor and Director, Jeff Smit, says Expo Electrified is a must for anyone looking to make sure they can best service their clients in this emerging space.

“Electrified vehicles are currently transforming from a trend to the mainstream, reshaping the roads and the way we can service our customers.

We are excited to bring real hands-on component testing to the Expo Electrified Zone, giving an opportunity for you to carry out real tests on real EV and Hybrid motors,” Smit says.

Focused solely on EVs and Hybrids, Expo Electrified follows the popular Workshop of the Future feature area which ran at Expo in 2022.

“Such is the pace of technological advancement in the EV and Hybrid space, and with vehicles increasingly Hybrid or EV powered – accounting for seven percent of new car sales in 2023 – the time is right for this growing and dynamic field to have its own dedicated space at our Expo,” Conway says.

“Whether you want to learn about EVs and Hybrids for now or for the future, Expo Electrified is a great way to gear up for effective and safe service and repair

of these vehicles in your workshop.”

The combined Expos will showcase more than 400 leading brands plus international exhibitors and guests showcasing the latest equipment, technology, parts, and accessories, and this new zone further ensures the Australian Auto Aftermarket Expo and Collision Repair Expo are ‘not to be missed.’

The Collision Repair Expo also features a dedicated Training Program led by international experts Dirk Fuchs and Robert Snook. Attendees at the special program will be able to supercharge their EV collision repair skills, plus learn important business improvement strategies.

To find out more about the ADAS Technology Zone, Expo Electrified Zone or to register for the Business Education Program, or any other training and features of the Expo, and to get your free tickets,visit www.collisionrepair.com.au The Collision Repair Expo is free-toattend for all members of the automotive trade, register at the website.

The Expo will take place 11 – 13 April 2024 at the Melbourne Exhibition & Convention Centre.

collisionrepair.com.au

For more info visit - collisionrepair.com.au

Special Event

Worth waiting for The 2024 Collision Repair Expo will bring together under one roof some of the market leading service providers in new areas of technology, offering businesses the ideal opportunity to see what is on offer to help them improve and grow. One of these market leaders is Repairify and its cutting-edge diagnostic services will be on show.

Repairify solutions can help unravel the increasing complexity of automotive diagnostics. Image: Repairify

Repairify provides market-leading remote automotive diagnostic services across North and South America, Canada and Europe, with strong long-term relationships with a wide range of OEM’s and in 2023 it made its exciting launch in Australia. Repairify has brought its unique and world-leading advanced tools and remote OEM diagnostic, programming and calibration services to Australian workshops.

This is the specialist support many workshops are looking for as they tackle more technical vehicle repairs.

So, April’s Collision Repair Expo offers an unmissable chance to learn up-close more about Repairify Australia and its new products.

At the Repairify stand, technicians will be available to show visitors the innovative Repairify products, explaining how the products work to make it quicker and easier to repair vehicles in house, removing the need to return vehicles to the dealer and reduce key-to-key times.

The Repairify team will be on hand at the Repairify Expo Stand showcasing the products and services, including our All-in-One solution. This is a device that enables the technician to both work

18 www.nationalcollisionrepairer.com.au

locally on the car via a tablet and, where scans can’t be completed locally, connect with Repairify’s Remote Services team to complete the scan remotely using OEM tools. When the scan is completed, a detailed report is emailed to the workshop. This service gives repairers access on a pay per use basis to an extensive and ever-expanding range of OEM tools.

Newly appointed General Manager of Repairify Australia Tristan Sender is looking forward to exhibiting the Repairify solutions at the Collision Repair Expo.

“In an increasingly complex vehicle repair environment, our solution makes it easier for you to complete safe and proper repairs,” Sender says.

“The power of our All-in-One solution and Digital ADAS is the combination of workshop based tools and access to an extensive OEM tool stack through our Remote Services offering. This enables businesses to keep vehicles onsite and generate new revenue streams.”

“We’re particularly excited to be at this year’s Collision Repair Expo as it’ll give businesses the opportunity to see what the Repairify solution looks like, how it works and allow them to experience the benefits for themselves. I encourage anyone interested in finding out more to come and say hello to the team”.

Visit the Repairify stand to see how they can help reduce job turnaround times and support workshops in keeping jobs in house. Their services aim to reduce the need for workshops to take vehicles back to the dealer or wait for a subcontractor to visit their workshop to complete more complex repairs.

For more information go to repairify.com.au or to register for the Collision Repair Expo for free, visit www.collisionrepair.com.au

Don’t miss the opportunity to see how the All-in-One solution can connect to remote diagnostic services at the Collision Repair Expo. Image: Repairify

Special Event

Celebrating innovation and the future Leading automotive supplier, SAPE Group has so much confidence in Australia’s biggest collision repair expo that they became a major sponsor. They are backing up this enthusiasm and support, with plans for their most impressive display yet.

When it comes to investing some time into expertise and innovation, there could hardly be a better opportunity for collision repair businesses in 2024 than three days in April.

This is when the best in the automotive industry will be on display under one roof in Melbourne at the Collision Repair Expo.

At the forefront of this opportunity will be the SAPE Group, who have announced its largest showcase yet as part of the event.

SAPE Group’s 270 square metre stand will unveil cutting-edge collision repair products from around the globe at the Melbourne Exhibition and Convention Centre on 11-13 April.

The theme is about the innovative future of collision repair and ensuring repair professionals have access to the tools they need to excel in their craft.

SAPE Group CEO Paul McMartin says this year’s exciting expo promises to be a testament to SAPE Group’s stand, shown in 2022, will be back bigger and better in 2024.

Image: SAPE Group

SAPE’s unwavering dedication to excellence within the industry.

“The SAPE Group is honoured to stand as the major sponsor of the 2024 Collision Repair Expo once more,” McMartin says.

“We eagerly anticipate our largest showcase yet, where we’ll unveil the latest and greatest collision repair products from across the globe. This year promises to be our most impressive display yet, demonstrating our commitment to excellence in the industry.”

“We extend a warm invitation to all visitors to join us in Melbourne for an unforgettable weekend. Make sure to stop by the SAPE Group stand at AD02 and AF02 to experience firsthand the future of collision repair.

“Together, let’s celebrate innovation and excellence in the industry.”

The Equipment display will showcase the latest innovations from renowned brands such as Spanesi, Celette, Gys, Jollift, Irt, Kamatec, Drester, Scangrip, Weilander + Schill, Carbon Plus and many more.

The consumable stand will highlight the latest products from Juice, Carsystem, Por-15, Sika, Roar, Cam and Scangrip.

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For more information go to www.sape.com.au or to learn more about the combined Collision Repair Expo visit www.collisionrepair.com.au and register for free.

The National Collision Repairer 19

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Talking Shop

Investing in community The Sheen Group has a prominent history in Victoria’s repair industry but also makes an extraordinary philanthropic contribution. It fosters a culture of giving that is not only part of the wider company ethos but is helping to build stronger communities at a workshop level.

The Sheen Community Fund expects to make donations of more than $300,000 this year both to much loved charities like Variety and the Royal Children’s Hospital but also to a wide range of lesser-known causes. What the causes have in common though, is the determination to change people’s lives for the better.

Manager of the Sheen Community Fund David Whitehead said while they work with the Lord Mayor’s Charitable Foundation to ensure it meets all appropriate levels of governance and accountability; their independence and flexibility gives them the ability to also look at numerous individual causes.

“We’re identifying where there’s a need, where people fall between the gaps,” Whitehead says.

“For instance, there are people whose kids turn 16 or 17 on the NDIS and the funding drops away and they need to get a replacement wheelchair. There’s always a gap and we aim to fill that.”

In 2023 they worked with charity Friend in Me to identify gaps in these resources and those people whose less publicised need means they could miss out on funding. One project they are focused on in 2024 is raising $30,000 at a golf day to purchase an assistance dog for a child with high needs. Whitehead explains that it is often in these lower-key cases where the generosity of participants can have the most demonstrable effect.

“In the case of a child who has high needs, the result of an assistance dog to comfort the child can be life changing for an individual but also for the whole family,” he says.

“Not only does it give the child massive emotional and physical support, but it also means the parents can take a break without having to take the child with them. Parents can go to the shops without experiencing the separation anxiety of the child. The ripple effect of that dog is amazing. That’s what we look

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Projects like raising funds for an assistance dog can have life-changing results. All Images: Sheen Group

for because these parents just aren’t going to get funding for someone to baby sit their child.”

Apart from the feel-good factor of all those who help to change a family’s life, Whitehead explains these causes have a powerful networking effect at bringing groups and businesses together.

“It’s our first ever golf day. We put that out in October expressions of interest, and we sold out in about two weeks.

That’s how good our network is. We didn’t have to convince anyone, there was no hard sell; everyone jumped on board and paid their money to sponsor it. And all those people will do the

golf day and they’ll do more, they’ll donate in terms of cash or services to the community.”

Whitehead explains that giving begets more giving as the natural momentum of charity and networks grows. One of their big events of the year is their longrunning involvement in the charity Grand Final Luncheon for Variety.

“Crown Casino has a 120-table capacity and last year, we had 35 tables in that room. Of those 35 tables, a lot of those people we invited as a guest once. Now they bring their own guests.

So instead of inviting two people, they now book a whole or two tables of ten

and all that funding goes to Variety.”

The long history of philanthropy began with Martin Stone’s involvement with Variety as a charity of choice more than 30 years ago, where he sat on the board and was a major contributor, both from a business and a personal point of view. This grew as the Sheen Group founder extended the philanthropy to support a wider range of individuals and organisations. The group then began to look for a longer-term view so they could set up a legacy they could pass on inperpetuity. This led to them adopting the Lord Mayor’s Charitable Foundation to make the administration of the fund more efficient.

Even more important is how the culture of giving back is developed throughout the company, both in supporting the Sheen Community Fund but also in the focus on community support from the 27 workshops for their own local causes and organisations.

“This goes beyond just the Community Fund,” Whitehead says. “I think the

The flexibility of the Sheen Community Fund enables it to support a wide range of causes from Variety to bike building.

managers and the staff understand the value of the good feel (of giving) because they’re all doing their own little thing.

“The manager’s kids may be involved, for instance, in the local footy club so there’s a reason for that shop to be invested into that footy club or netball

club or whatever it is. Because it has meaning to that family and creates community and it’s not always about the top end of town. And that’s where the foundation, probably this year more than ever, will get shops involved at the grassroots on the ground.

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Talking Shop

The Sheen Community Fund could turn a major donation around to the Royal Children’s Hospital in a matter of hours.

“We will do things like some bike building in a couple of shops. They will pick a suitable applicant in their area, a school or community, and they will go and buy some bikes, do the build and a handover to the kids who need them. It has an impact on the community and it’s meaningful at a shop level. It’s easy to hand over money but to participate in the solution when the opportunity arises is another thing. It’s tangible; I mean to see a kid with a fresh new bike!”

These community links in turn create individual small communities from the group of 10 people on average employed in each Sheen Group workshop, who then embrace the philanthropic culture.

“As a family business we look after our Whether it is the Variety Bash roaring through the outback or the Grand Final Luncheon, Sheen has a long history of support for Variety.

22 www.nationalcollisionrepairer.com.au

staff like family and we try to treat them with family values, so they get it. I think whenever we do something charitable it is quite meaningful, and they know that’s coming from our DNA. We’re wired that way.

“They understand we do not sponsor something for a sticker on the front page. We’re not looking for return on investment, we’re looking out for the contribution we can make, whether it’s a solid funding contribution or public contribution.”

These local communities in turn have the power to strengthen bonds with customers.

“And quite often, we might get a request from a customer telling us they

are involved with this person or group and with a good customer, we might jump on board with support. The shop is actually further engaging this customer.”

Whitehead himself has seen the generosity of the Stone family, from Sheen Group’s founder Martin to its current generation and is motivated by a passion to continue that legacy through the company.

“I’ve seen the good stuff that Martin and Blair Denys have done over 20 plus years of fundraising. The people we’ve touched, whether it’s the people who have come to us for advice, those who come to us to get their cars fixed: it’s about the personal relationships. I’ve seen we’ve touched a lot of people’s hearts. You don’t need any convincing, you look at that and know it works.”

Whitehead says the great stories to tell can influence and connect the newest and youngest staff even if the culture of the Sheen Group is new or unusual to them.

“I think if we’re doing more events or activities, if you get them involved you take them on the journey. It doesn’t seem as foreign to them if people can have an experience with the end user (of the giving). If some of our people could get to meet the recipient of the assistance dog and see the difference it makes, I’m sure they will end up in tears. It has that effect. The more of that we do, the more relevant giving becomes.”

Do you have the

Future Leaders

in the collision repair industry working for you?

The Future Leaders series run by The National Collision Repairer is a showcase of individuals in the industry who display outstanding future potential and growth.

We would like you to consider nominating people who fit this description.

It is a great opportunity to recognise emerging talent and leadership and give some high-profile recognition to your exceptional staff through our magazine and website.

To nominate someone, send us a name, contact details and a brief synopsis of their achievements to: eugene.duffy@primecreative.com.au or call 0412 821 706 for more detail.

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Special Feature

Keep it moving Like the customer waiting for their vehicle to be returned, most collision repairers want to turn a repair around as soon as possible. A crucial part of that is having the necessary parts delivered correctly and efficiently. ACM Parts are finding new ways to make it happen.

At first glimpse the task is daunting; over 40,000 SKUs, 200,000 pieces, four warehouses, four cities, dozens of delivery vans, and hundreds of drop-off points. Then there is the four separate ranges ACM Parts offers, Genuine, Aftermarket, Reclaimed and a core range of Consumables to be considered. Somehow, this system needs to get the right part delivered to the individual business, where possible on the same day, so that customer can be kept satisfied.

For ACM Parts’ General Manager Warehouse Operations, Enzo Ciano, this complex logistical task can be simplified to the principle of having as much of what the client wants, when and where they need it.

“We have a massive range of core items in stock. If it’s a front collision, we’ve got a bumper bar, we’ve also got headlights, grills, fenders,

The new fleet of in-house delivery vans are proving a boom for ACM Parts and customers alike. Image: ACM Parts

24 www.nationalcollisionrepairer.com.au

and reinforcements,” Ciano says.

“We’re managing over 35 shipping containers coming inbound per month and hundreds and hundreds of deliveries going outbound to our customers, plus inbound parts from the 600 vehicles we dismantle per month.

“From a local delivery point of view, we have seven vans out of Queensland, seven out of New South Wales, one out of Perth and 11 out of Victoria.

“We’re doing two to three deliveries a day to our customers, with 10 to 15 drops per run. When you multiply that out by five days a week and however many weeks we work, it is a significant number of deliveries going out of the door.”

For Ciano, speed and efficiency are all about delivering on the service guarantee to workshops.

“Our service promise is if you place an order for a local delivery before our cut off time, you’ll get it that same day.

If it’s after cut-off, then it’ll be delivered the next day.”

Even for regional customers outside the capital cities, where ACM Parts uses external couriers, it is important to offer certainty to repair businesses customers.

“If it’s a customer where we use the third-party freight provider if it’s before cut-off, we’ll dispatch it that day and it’ll either be delivered the next day or the day after, depending on where they’re located.

“We’ve created a service matrix; our customer service team knows what the cut-off times are for each of the states and what the transit times are as well.

It is reassuring for businesses, and we’ve partnered with good third-party carriers to make sure we’ve got the shortest transit time as possible, and we also work to ensure these partners are reliable and consistent with their delivery times.”

The high-roof Mercedes-Benz vans are ideal for larger parts without delivery drivers needing to stoop or crouch to pack them. Image: ACM Parts

One of the enemies of delivery drivers is congestion and this is where location of facilities can play a major part.

The large-scale relocation of ACM Parts in Queensland to Hemmant, closer to the port and free of the worst bridge traffic, meant the introduction of multiple new delivery runs per day. The sheer size of the new Hemmant facility also allows for more stock lines and in turn better customer service, Ciano says.

“The growth and sales out of there has been fantastic since we’ve consolidated into that one larger facility. It’s given us the opportunity to be much more efficient. And I think the opportunity for us now is to place more inventory and we have an opportunity to sell and create further growth and sales from that place.”

A similar focus has been made on the established sites in Melbourne and Sydney about how to best utilise the locations to deliver the best outcomes for customers.

“Our Somerton facility has excellent access to the main freeways, the ring road and the Hume. We’re not too far from the airport and we’re really not too far from the wharfs either.

“In New South Wales it is hard to find good warehousing space at the best of times, but our Smeaton Grange location suits our operations and customer base.

It isn’t as large as the Victorian and Queensland warehouses, but we utilise the space well with narrow racking and the appropriate equipment to go along with it.”

One of the recent big steps for ACM

Parts in Victoria, where it has a large customer base, is to bring the delivery service in-house with a fleet of high-roof long wheelbase Mercedes Benz delivery vans that are further adding to the efficiency and reliability ACM Parts can deliver to customers.

“Our Victorian facility at Somerton has a full in-house, van and truck setup and that’s been a successful process not just for ACM but for our customers,” Ciano says.

“We’re now starting to introduce that same methodology in the Queensland facility and the New South Wales facility. By mid-March we’ll be getting our fleet of ACM Parts vehicles, so they won’t be outsourced or contracted drivers anymore.

“We are seeing huge customer service

benefits from that, not only from a cost point of view, but they’ll all have an ACM employee turning up in an ACM branded vehicle. There will be a huge service improvement when our vans hit Queensland and New South Wales.

“We can manage route optimisation, who we are delivering to first and last.

We can manage loading and unloading to reduce damages and correct delivery as well.”

Ciano explains that while the trend among many businesses is to outsource services, the specialised role of their own fleet means better results for repair businesses.

“I think when you’ve got employees, they’ve got a bit of skin in the game, which means an even better experience for our customers. It means that the delivery team and the warehousing teams are genuinely aligned to ensure the best experience for our customers.”

Ciano says.

In addition to providing a great delivery experience, ensuring that the right parts are available is also important.

“Our supply team does a really good job in reviewing demand and ordering the right parts,” he says.

“The way that we structure our business in terms of what stock we keep, ensures a level of safety stock we hold which looks after some of these inconsistencies or any irregularity that occur in our supply chain.”

Whatever might occur at a global level affecting the supply chain, Ciano and his team at ACM Parts are working to deliver on their service promise to Australian repair workshops.

The diversity of stock and sheer size of the ACM Parts warehouses indicate the logistical challenge of getting the right delivery every time. Image: ACM Parts

The National Collision Repairer 25

Special Feature

The stars that shine brightly The Capricorn Rising Stars Award is the confidence boost every apprentice needs and nominations are now open for the 2024 crop of next-generation talent.

Role models for young people embarking on automotive careers are one thing the industry cannot have too many of. The Capricorn Society has long been at the forefront of highlighting and celebrating rising stars. These people not only showcase some of the best talent in the business but also act as a great reminder of the rich career paths that lie ahead for potential recruits.

Mark Smith, an auto-electrician with The Battery Terminal in Belconnen, Canberra, was the first-ever winner of the Capricorn Rising Stars Award, in 2018.

At the time, his prizes included an all-expenses-paid trip to the Gold Coast to watch the Supercars race and a customer service training package from The Workshop Whisperer for The Battery Terminal— his parents’ business. But the real prize was something far less tangible.

“I got a lot more respect from a lot of peers and from the businesses that we deal with,” Mark says.

“But the main thing for me was just the confidence from knowing that everyone had respect for me at such a young age. It allowed me to learn off a lot of other people who wouldn’t normally talk to an apprentice from another business. Business owners of other mechanical shops were actually talking to me about electrical problems, rather than always going straight to Dad. “So, that’s one of the biggest things Rising Stars gave me—just the confidence. Now I’m sort of second in charge, and in charge when Dad’s not there, and it’s definitely given me the confidence to do that.”

It’s a boost Mark said every business owner can give their apprentice by nominating them for this

26 www.nationalcollisionrepairer.com.au

Auto-electrician Mark Smith was the first ever winner of the award in 2018. Image: Capricorn

year’s Capricorn Rising Stars Award.

Nominations are now open for 2024.

The prestigious achievement award recognises talented apprentices who show initiative, thirst for knowledge and commitment. The competition is open to all Capricorn Members.

Capricorn Group CEO David Fraser is proud of the competition.

“Encouraging and acknowledging future leaders is an important part of growing and supporting the automotive industry.

“We know that finding and keeping apprentices is one of the big challenges for the industry. By celebrating apprentices like Mark, we hope to encourage more to join, and stay, in the industry,” David says.

Over $27,000 shared cash and prizes is up for grabs for the top five apprentices, overall winner and nominating workshops. Capricorn thanks long-term program sponsors Castrol, Repco and The Workshop Whisperer for taking part in this most valuable automotive aftermarket industry recognition program.

Mark was nominated for the Capricorn Rising Stars by his parents, Capricorn Members Steve and Julie Smith, of The Battery Terminal.

If you’d like to nominate your apprentice and give them the kind of confidence boost Mark talks about, visit cap.coop/stars.

2024 Capricorn Rising Stars Terms and Conditions apply, visit cap.coop/tc

LIMITED NOMINATION OPPORTUNITIES “RECOGNISING INDIVIDUALS WHO HAVE MADE A MEANINGFUL IMPACT TO THE INDUSTRY.”

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The National Collision Repairer Lifetime Achievement Awards ceremony is held annually to induct recipients and acknowledge each individual for their outstanding service to the collision repair industry.

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FINALIST 2024

Code of Conduct

Clearer guidance 2024 will be a big year for one of the most important documents governing the relations between insurers and repair businesses. Repairers can expect a Motor Vehicle Insurance and Repair Industry code that is more relevant and easier to understand.

Action on the MVIRI Code of Conduct continues to gather momentum following a review completed in 2023 that outlined key weaknesses in the code and made 15 recommendations to help make it more relevant and effective.

The reviews principal criticisms were that in an industry that represents 45 per cent of Australia’s 3.9 million insurance claims, “the number of parties using the code appears to have declined significantly”. It also found “There was a widespread perception that the code is not currently well promoted or known, and that levels of knowledge about its contents and its achievements are not well understood by either industry members or external bodies.”

But the MVIRI Code Administration Committee led by chair Stephen Jenkins is determined to turn this around and has already embarked on the recommendations, targeting three key areas; a re-write of the code, corporate governance and the need for education and promotion of the code.

The National Collision Repairer magazine sat down with Stephen Jenkins to discuss the complex but critical work of rewriting the code.

National Collision Repairer: Can you give any details or parameters of the brief for the rewrite?

Stephen Jenkins: The rewrite will be centred around the recommendations of the Schaper Review, with a particular focus on cleaning up the language to be simple and accessible. The recommendations of Dr Schaper were in accordance with the Terms of Reference which covered five areas of concern by the Committee in relation to the Code.

The Terms of Reference were agreed to by both the MTAA and ICA. NCR: What can the motor repair industry

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Code Administration Committee chair Stephen Jenkins. Image: CAC

expect from the rewrite in 2024?

SJ: A more simplified Code that spells out in plain English which matters are disputable under the Code and which matters are more appropriate for commercial negotiations between individual insurers and repairers (e.g. pricing for repairs). The CAC will also be looking to uplift the website to support greater accessibility and engage with regulators to support more awareness of the MVIRI as a tool for repairers.

The Code will address the current difficulty which the Industry has in skills shortages, in particular in relation to Assessors and Estimators. In addition, the Code will streamline the Dispute Resolution process to provide certainty and closure for the industry participants.

NCR: How do you anticipate these changes will help in the compliance of both insurers and repair businesses?

SJ: A more precise and clearer to understand Code will enable repairers to better understand what is disputable and what to expect from a dispute. It would also enable both insurers and repairers to understand what their obligations are under the MVIRI Code. It will provide Insurers with clear guidance as to how they engage with the Industry and also provide visibility to Regulators on how the Industry is performing in its delivery of service to the consumer.

NCR: How will the new code help with dispute resolution? Has the committee agreed on sanctions?

SJ: It will enable repairers and insurers to understand what is disputable and what is not under the MVIRI Code – this would help streamline dispute resolution process as both parties to a dispute will be better informed as to what to expect in the process. The Committee

A MVRI code of conduct will be key to resolving issues between insurers and repairers.

Image: MiguelAngel/stock. adobe.com/

is still having ongoing discussions regarding the potential of including sanctions, however, the priority is to improve accessibility and awareness of the Code. As the Code will be voluntary in a number of states across the Commonwealth the jurisdictional issues on imposing sanctions upon industry participants is being worked through. The Committee wish to see the standards across the industry continue to improve and therefore implementing enforcement upon industry participants is a goal of the Committee.

NCR: Should more states adopt the code as compulsory and what other steps could help with a higher level of uptake or gain more signatories?

SJ: The South Australian experience will be instructive as to the merits of a mandatory MVIRI Code being rolled out across all jurisdictions. While there are benefits in knowing that a code is enforceable under law, there is evidence that mandatory codes can result in additional compliance costs as well as more drawn-out dispute resolution processes noting that additional costs are ultimately born by the end user – the customer having their car fixed under an insurance policy. Having said this, it is clear that the higher the uptake of industry participants onto a single code the better for the industry and the end consumer. It removes the ability

for differing regimes of rules and obligations to apply across the industry which only leads to confusion and delays for consumers in their dealings with the Collision Repair Industry.

A focus on greater education and awareness, in our view, would provide the best return on investment in terms of promoting update in terms of increasing uptake of the Code.

NCR: What are the next steps to make the code and its benefits wider known among the respective industries?

SJ: Improving the website functionality and uplifting engagement with regulators. The Committee is working through a business plan on a roll out of the education and engagement for the code across the country. The combined efforts of the ICA and the MTAA will assist in the greatest amount of engagement with the industry as well as encouraging the update of industry participants in the Code.

NCR: What content do you anticipate publishing on the website? Will that include adjudications?

SJ: Discussions are still ongoing amongst the CAC regarding the design and content of the website, however the underpinning principle would be to maximise accessibility and engagement with the MVIRI. NCR: What developments have there

been under the code on how it can help the industry utilise and cover new technology, particularly AI’s use in insurance assessment and estimation?

SJ: The MVIRI is not intended to be an exhaustive manual for managing every conceivable dispute between insurers and repairers, however, but certainly insurers and repairers alike recognise the growing potential for AI to impact on the MVIRI Code. There may be a role for the MVIRI to ensure fairness and transparency of repair estimation processes as adoption of these technologies become more widespread. Potential area for further exploration is the development of defined standards and guidance for the use of AI-assisted assessment and repair as part of the MVIRI would help address potential concerns around the use of these technologies when they become more available. This issue was part of the Terms of Reference provided to Dr Schaper. Therefore, both the ICA and the MTAA recognize the challenges that new technology will bring to the Industry. The challenge for the Collision repair Industry in Australia is the plethora of makes and models being imported and the lack of guidance from some OEM’s on repair methodologies.

The Committee consider that the Code can be adapted to cover the future proofing of the Industry and we look forward to assisting the Industry in dealing with its challenges.

The National Collision Repairer 29

Industry, Training and Events

Is training a cost you can afford?

The growth of interest in forming or becoming part of a network, whether it is an MSO, franchise or repairer group, leaves a tantalising question for small independent repairers looking to secure their future within the ever-evolving repair industry.

There are many who will argue that there is no need to train, or that they have no time to train.

For the independent smaller repairer, there is a strong bond with their clientele that has been built up over years of doing business and providing quality service and repairs. The big challenge in this area is to continue to provide quality repairs that are complete and safe as technology evolves.

There is a growing requirement by all insurers to follow OEM procedures and what is now becoming prevalent is the impact of ADAS on complete repairs.

There seems to be an ongoing negative attitude to training as a burden on a business and while the management or owners of a business believe there is no Training, such as the courses offered at I-CAR’s facilities can ensure technicians arefully adept in the latest technology.

Image: I-CAR

30 www.nationalcollisionrepairer.com.au

benefit, then there will be no investment in training now or into the future. It is only when something goes wrong that training may be considered. But what will that have already cost?

The loyal customer may not be overjoyed that the vehicle they have purchased based on its looks, the colour and most importantly the safety features provided is not working as it was designed to. Many businesses have their refinishers trained regularly to ensure maximum productivity within the refinish section which is admirable. Admittedly the finish of the vehicle is the first thing a customer notices, but let’s be real, nobody was ever seriously injured by a shiny paint job!

However, improper repairs, such

as uncalibrated ADAS systems and unscanned pre and post-repair checks are a greater concern. These are the things an owner does not see, and some repairers still believe that certain materials can be heated, sectioned or repaired regardless of how advanced it is. The fact remains that incorrect repair methods on advanced materials compromise the design of vehicle structures. Once a structure is compromised then the safety features built into the vehicle also become compromised.

Timing of Supplemental Restraint Systems (SRS) may be affected, misalignment of structures, however small, affect radars and cameras when they are travelling at speed. Imagine

Training is an investment in the future, including avoiding costly reworks.

Image: Anastasia/stock. adobe.com

travelling at 100km/h down the highway and camera and radars have not been calibrated and an incident occurs whereby the traffic stops dramatically.

There is a potential that the ADAS system will not recognise the incident outside of its sensing parameters and the vehicle will slow down later and as a result, become involved in the incident and causing more damage to the vehicle, a late deployment of SRS and potential injury to the occupants.

Worst case scenario, yes! However, there comes a time where, as an industry, we recognise that this is why OEMs are building vehicles with technology to ensure damage is minimised and most importantly that occupants are protected in motor vehicle incidents, regardless of the size of the incident.

So, what affect does this have on a repairer involved in this situation? This can vary depending on the significance of the incident to the occupants. The concerning thing is that minor repairs can have larger more significant outcomes if repairs are not performed correctly. There could be large financial ramifications ($40,000,000 in the US for one such outcome) or if there are only smaller problems it means reworking the repair.

What is the cost of rework within your business? Does it affect cycle times and other customers vehicles?

More importantly, having to deal with an unsatisfied customer who was once-upon-a-time an advocate for your business. In the future, will they still be advocates for your business?

Back to the question of ‘is training a

cost you can afford?’

Playing the percentages in collision repair and hoping that your repairs are complete, safe and of quality, needs to be understood. The need to invest in you or your technicians, regardless of the experience within the industry, is going to be a part of doing business into the future. The technology will continue to evolve and challenge the way repairs are to be done.

There is a significant attitude in this industry that the way repairs have always been done is still correct or that many repairers believe they are doing the repairs correctly based on their ‘experience’. But new materials challenge old concepts as they are highly advanced in their making and as a result there may be limitations in the correct methodology, that may be completely opposite to a technician or estimators understanding.

The line between complete and incomplete repairs is becoming more pronounced except in the minds of

untrained technicians. It’s not like eating a meat pie today as compared to eating one ten years ago, pies haven’t changed.

A modern vehicle however has changed significantly at every level, so if you believe that training is unnecessary in repairing modern vehicles, and your repair is found to be a resulting factor in an incident, that may be a cost you cannot afford.

With training and technology in mind, the Collision Repair Expo is happening again from 11-13 April at the Melbourne Convention and Exhibition Centre.

There will of course be a huge selection of equipment to browse through, as well as many demonstrations to assist the industry to further improve processes, productivity and of course quality. It is astonishing to see the level of sophistication in everything from paint to technology, measuring through to welding machines.

Sometimes the shiniest of machines, or the latest of equipment, may not provide your business with the biggest return, invest in your people and the value will be there.

I-CAR will have our amazing team at the expo during the three days to answer any questions you may have on our training courses and the addition of a virtual welding machine for visitors to try their welding skills on. We will also have two guests from I-CAR (USA) with us for the three days and they will also be presenting and detailing what to look for when static ADAS calibration fails.

We look forward to seeing you all at the Collision Repair Expo 2024 and please drop by stand AA24 to see what’s new at I-CAR Australia.

For more information on I-CAR or to see their full training schedule go to i-car.com.au

The I-CAR team look forward to seeing you at the 2024 Collision Repair Expo. Image: I-CAR

The National Collision Repairer 31

Future Leaders

Flying in new directions While it might have been a backyard project and a lot of curiosity that drew Lois Pagana into the repair industry, it is the support of his mentors and a love of cars that keeps him excelling.

For Pagana, it began with that familiar and memorable experience of his first car.

He was one of many young people who, on leaving school, think their destiny lies through the portals of a university but Pagana quickly learned that passion is sometimes a better guide to a career path.

“I actually got into the industry because I bought my first car with my brother and we spray painted that car with rattle cans,” the fourth-year apprentice spraypainter says.

“I wasn’t really heavily into cars then.

I went to uni as well and I was studying aeronautical engineering, but I found that it was a bit too much theory for me and I wanted to do some hands-on work.

“And then in 2020, I was buying and selling (restored) cars and I got a Honda Integra Type A and did a lot of work on that, fixing it up.”

The pleasure of restoration became the slow revelation for him.

“I really enjoy working on cars and I thought; I want to do that full time and that’s when I applied for TAFE,” he says.

“I wasn’t sure what to do exactly, so I simply applied for spray painting.

When I went to TAFE for the first time, I remember there was an alternative GTR that was getting painted there and I was amazed. This was so cool, and I said, I want someday to be able to work on cool cars like that and learn to work on it properly, so that you know your stuff.”

His passion for learning was backed up not only at TAFE but at Fix Auto Morley where he was first employed.

“I really enjoy learning and when I went into that workshop, I told the bosses I just wanted to learn, and I wanted to keep growing as a person, to learn everything

An apprenticeship has helped Pagana learn the skills for a pursuit he loves.

Images: Lois Pagana

to do with spray painting and even the actual business as well. I wanted to learn how to quote and other roles like that.”

He has done his first three years as an apprentice and looks forward to completing his final unit in fourth year.

“I didn’t find it hard. Obviously, there’s some challenges with the work-life balance, but I never thought of work as a burden because I always really enjoyed it.”

Pagana believes it is important to

be driven by a pride in his work and a passion to get progressively better.

“It’s just an incredible feeling after you finish the job, and you just look at it and you have that, “I did that!” kind of feeling.

It’s not just simply finishing a job, it’s because you want to perfect the job.”

Part of this for him is to take an approach of continuous learning, something he was well supported in at Fix Auto Morley.

“Travis Arnold, my manager, gave me

IAG’s ongoing support and sponsorship of these awards is greatly appreciated, as is the support from I-CAR Australia, who donates two training courses valued at over $500 to each Future Leader of the Industry.

32 www.nationalcollisionrepairer.com.au

Pagana now has more opportunities to work on the cars he admires.

he has gained and his advice for young people, is that with the right attitude to learning, repair is an industry that can help fulfill career dreams.

“I really want to get to that next step.

And hopefully, will have my own business in about five years or so,” he says “Learn as much as you can. Just keep learning and just enjoy the learning.”

Know a Future Leader?

The satisfaction of doing a job well is one of the key drivers for Pagana in the workshop.

a lot of support and he was really helpful for me at every opportunity; if I wanted to paint more, he just let me paint, if I wanted to learn other stuff, he just let me do that.

“Then I got an opportunity to work at a BMW repairer. Travis was really supportive of that, even though it was a bit hard to leave that workshop. It’s always sad.

“But I wanted to be able to go into the office and learn about estimating and

other things in order to one day own my own business and I told Travis and that’s why he’s was so supportive.”

Pagana has since started working at Autobody and Paint, Osborne Park whose expertise in repairing BMWs has ignited another level of passion for his craft.

“It’s pretty cool and it’s almost scary at the same time, working on new BMWs, working on cars I’ve never knew even existed. It’s just a different level.”

He is appreciative of all the support

Do you know someone who is a future leader in the industry? The Future Leaders series run by The National Collision Repairer is a showcase of individuals in the industry who display outstanding future potential and growth. NCR extends the invitation to organisations and businesses to nominate people who fit this description.

NCR believes this is a great opportunity to promote the best of people in collision repair and create role models for other up-and-coming staff. This series is not limited to young people but anybody within the industry who has demonstrated a level of excellence and displays a potential for growth and leadership.

Send the National Collision Repairer magazine a name and a few lines on what they do and why you think they qualify as a future leader.

Email eugene.duffy@primecreative. com.au

The National Collision Repairer 33

Industry Awards

HELD ANNUALLY, THE RECIPIENTS OF NCR’S LIFETIME ACHIEVEMENT AWARDS ARE INDUCTED AND HONOURED FOR THEIR OUTSTANDING SERVICE TO THE COLLISION REPAIR INDUSTRY.

Be part of this unmissable April evening that celebrates the repair industry with three great awards; the Lifetime achievement Award, the Woman in Automotive and the Next Generation Leader.

The National Collision Repairer’s awards will be celebrated with a Gala Night on April 10 at Showtime Events, Melbourne, and will be compared by well-known media personality and football legend Dermott Brereton.

After a decade at the peak of Australian Rules Football, playing for Hawthorn, where he kicked 427 goals, ‘Dermie’ then went onto one of the highest profile careers in the sports media in Australia, first at the Nine Network and now with Foxtel.

NCR’s Lifetime Achievement Award is one of the industry’s most prestigious awards and celebrates those involved in the sector for more than 20 years who have made outstanding contributions to the wider industry.

M1 Autobody director Peter Ruggeri, who won in 2022 said it was a special highlight in his career.

“After 40 years in the business, to get an award from an industry that I have loved so much was very special to me.

After all those years, I was really chuffed and it recognises the efforts you put into that industry and the respect it deserves,” Ruggeri says.

Another worthy winner from 2022, Michelle Morgan, Head of Channel at Saint-Gobain also spoke of her joy at receiving the award.

34 www.nationalcollisionrepairer.com.au

“The Lifetime Achievement Award is a significant honour,” Morgan says.

“Being acknowledged by industry peers within the field I love and have dedicated my entire career to is incredibly humbling and a milestone achievement of which I am very proud.”

These awards have the gained the sponsorship and support of some of the biggest names in the industry.

Repairify Australia says it was thrilled to a be a platinum sponsor of this year’s Lifetime Achievement Awards.

“The collision industry wouldn’t be the innovative, cutting-edge industry it is today without the people in it,” Tristan Sender, GM of Repairify Australia says.

“We’re proud to support the prestigious Lifetime Achievement Award and celebrate the outstanding work and meaningful impact of long-serving industry experts,” Sender said.

Global coatings giant PPG is also a Gold Sponsor with PPG sales director Australia John Hristias saying the awards were an important recognition of outstanding figures in the repair industry.

“Today’s robust, tech savvy collision repair industry has been made possible by people across the country who have literally put their blood, sweat and tears into it,” Hristias says.

“To help recognise that, PPG is proud to support the National Collision Repairer Lifetime Achievement Awards.

As one of the longest serving suppliers to the local industry, PPG has built its success on establishing long term relationships and that has brought us

The night will be compared by AFL legend Dermott Brereton.

Image: enhanceentertainment

into contact with individuals who have dedicated themselves to making the industry stronger. Whether these industry achievers are front and centre or operate quietly in the background, the National Collision Repairer Lifetime Achievement Awards provide a valuable way to recognise them.”

They are also particularly special awards for Capricorn – Australia’s largest automotive cooperative, which has more than 26,000 members across the nation.

“Capricorn are thrilled to be a sponsor of the Lifetime Achievement Awards in 2024,” Capricorn Group CEO David Fraser says. “These awards recognise some of the most experienced individuals in collision repair and we are proud to play a part in acknowledging the contribution they have made to the industry.”

Tickets are currently on sale for the gala night.

Scan here:

Proudly Sponsored by: Platinum Sponsor

Platinum Sponsors

Evening Sponsors

2007 Richard Nathan

2013

Tom Vukelic

2018

Michael Wilkinson

2007

David Weatherall

2013

Robin Taylor

2019

Mark Czvitkovits

2008

Terry Flanagan OAM

2013

Ray McMartin

2019

Martin Stone AM

2008

Marshall Duncan

2013

Colin Edwards

2019

Julie Wadley

2008

Graham Winter

2014

Ian Wilkinson

2019

Walter Zuber (Int)

2008

Jeff Hendler (Int)

2014

Julie Thomas

2020

Brad Franklin

2009

Max Chanter

2014

Brian Johnson

2020

Jim Vais

2009

John Howes

2014

Terry Feehan

2020

Jeff Williams

2009

Robert Renwick (Int)

2015

Owen Webb OAM

2021

Steve Economidis

2009

David Newton-Ross

2015

Phil Nixon

2021

Garry Maher

2010

Wayne Phipps

2015

Trevor Parkes

2021

Peter McMahon

2010

Richard Pratt

2016

Tony Warrener OAM

2021

Rob Mildenhall

2010

Bob Rees

2016

Brenton Abbott

2022

Tony Cafasso

2011

Lance Weiss

2017

Michael Killen

2022

Michelle Morgan

2011

Mark Brady

2017

Carl Tinsley

2022

Peter Ruggeri

2011

Don Wait OAM

2017

Per Madsen (Int)

2022

Darren Wales

2012

Tony Farrugia

2017

Rex Crowther (Int)

2023

Ben Chesterfield

2012

Bob Christie

2018

Garry Clear

2023

Scott Donnelly

2012

John Zulian

2018

Cec Simpson

2023

Morry Corvasce The National Collision Repairer 35

Local News

Mixed reactions for fuel efficiency standard Industry bodies are examining the details of the long-awaited fuel efficiency standard to see what impact it could have on the automotive industry.

The federal government’s policy, released last month, will limit the average emissions of each carmaker over their fleet of new cars in Australia and was met with mixed reactions.

The federal government has promised a greater choice in fuelefficient cars and electric vehicles under the pollution limits that it hopes will save drivers $1000 in fuel a year.

Under the new standard, which will be open for consultation, car makers will be required to lower average vehicle emissions across their fleets by 61 per cent by 2029.

Grams of carbon emitted per kilometre will need to drop form 141 grams per kilometre in 2025 to 58 grams by 2029.

Australia currently has emissions on average of 170 grams of carbon dioxide per kilometre travelled, 20 per cent higher than the US and 40 per cent higher than the European Union.

The Electric Vehicle Council has welcomed the proposed New Vehicle Efficiency Standard, saying it was critical to bring Australia in line with over 85 per cent of the global car market that already has these standards.

“The government’s proposed New Vehicle Efficiency Standard will drive down fuel bills for Australians while improving the choices consumers have to purchase more efficient petrol, diesel, hybrid and electric vehicle models. It also aligns with Australia’s 2030 emissions reduction target.”

However, the standard has called into question the future of highemitting cars such as larger ICE vehicles and reignited a political debate, capitalising on Australia’s love affair with large utes, which

36 www.nationalcollisionrepairer.com.au

The government claims the new standard will drive down fuel bills by $1000 a year.

Image: cherylvb/stock.adobe.com

make up four out of five of the top new cars.

Total EV sales in 2023 amounted to 7.2 per cent of new vehicles, which combined with hybrids equal about 15 per cent of cars sold. The idea behind the limits is car manufacturers will need to offset their higher emitting ICE range with more EVs and low emitting vehicles, prompting more models in their range.

The Federal Chamber of Automotive industries argues the standard must continue to ensure the affordability and mobility of Australian consumers.

FCAI Chief Executive Tony Weber says the automotive industry has been seeking a fuel efficiency standard in a united effort to combat high emissions, but this should not be at the expense of choice.

“Most important is that Australian families and businesses can continue to access the style of vehicle that suits their needs for work and recreation,” Weber said in a statement.

“On the surface, the targets seeking a 60 per cent improvement in emissions are very ambitious, and it will be a challenge to see if they are achievable taking into

account the total cost of ownership.”

“The preferred option suggests that Australia considers adopting the type of targets that are currently in place in the United States. The targets in that country are supported by significant financial incentives yet the discussion paper makes no reference to any additional incentives to support the uptake of low emission vehicles,” he says.

“There is a great deal of further analysis to do, and we look forward to continuing to work with the government on the development of a standard that is right for Australia and supports Australian consumers.”

Australian Automobile Association managing director Michael Bradley says the government must ensure vehicles remain affordable and called on the government to release modelling including its forecasted fuel bill savings.

“The government should be commended for pursuing this regulatory change,” Bradley says.

“However, it must be transparent about the three scenarios presented, the winners and losers they each create, and their respective positive and negative impacts upon the price and availability of different vehicles.”

SYDNEY 19 JUNE 2024

SPONSORSHIP OPPORTUNITIES AVAILABLE ENQUIRE NOW The National Collision Repairer Symposium will provide an opportunity to discuss key issues facing the collision repair industry, and how we can address these to ensure industry longevity and success. Sponsorship provides a unique chance to position your business as a leader in this sector and connect with decision makers.

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www.ncrsymposium.com.au

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National Collision Repairer Promoting businesses, growing the industry www.nationalcollisionrepairer.com.au

Local News

Funding needed for a low emissions future; MTAA The leading automotive trades group is calling on the federal government to adopt a raft of policies to support repair business to speed up the uptake and ease the transition to EVs. The Motor Trades Association of Australia has lodged a budget submission that it says the government needs to adopt to follow up on its New Vehicle Emission Standards to ensure the number of low emissions vehicles continues to grow on the roads.

The submission is pushing for more funding for charging stations including automotive retail businesses who install charging stations, tax offsets or carbon credits for automotive retail businesses who invest in new tools and safety equipment for EVs. The MTAA also wants the Luxury Car Tax abolished and a nationally consistent Road User Charging Scheme among its 16 key recommendations focussed on tax reform, industry support and skills and training.

MTAA CEO Matt Hobbs says energy requirements and the environment are among the most important.

“Australian transportation is

experiencing its biggest technological shift in 100 years and the automotive industry needs to adapt, so it makes sense for the Federal Government to help the people who can ensure a successful transition,” Hobbs says.

“The Australian automotive industry faces challenges around taxation and red tape, end-of-life recycling and low emissions infrastructure, and apprenticeships and skilled labour.

The industry deals with these issues every day; it’s time now for the federal government to do the same.”

MTAA’s recommendations also include accelerated depreciation on ZLEV purchases and the need to funding to a full review of the Road Vehicle Standards Act 2018 and its related online platform ROVER, which it says is not fit for purpose. To ensure it meets its stated aims, ROVER urgently needs legislative and technical changes, the MTAA notes.

“Skills and training remain an important component to a thriving automotive retail industry. If the government wants the economy to thrive, we must have a skilled workforce,” Hobbs says.

MTAA recommends the reintroduction

Talent shines at awards Afghan immigrant Ali Rezai has defied the odds and taken out the rising star award at Kangan Institute as part of a crop of great new talent primed for the repair industry.

Rezai of Hampton Park; trained at Kangan Institute’s Automotive Centre of Excellence in Docklands and the Rising Star Apprentice: Autobody sponsored by Saint Gobain.

Just four years ago, Ali began his journey in Australia adopting English as a new language, while working as an apprentice panel beater at AMA Group’s Capital S.M.A.R.T Rowville.

He has also already notched up a series of awards including 2022 WorldSkills Regional Championships - Silver Medal in Autobody Repair, 2023 WorldSkills National Championships – Bronze Medal

in Autobody Repair and 2022 Capital S.M.A.R.T Victorian Apprentice of the Year.

“Panel beating is great; I just really like working on cars. I’m very happy to receive this award,” Rezai says.

“I want to thank the teachers from Kangan; my trainers helped me a lot, as well as the company I’m working with, AMA Group.”

Kangan Institute Chief Executive Officer Sally Curtain said Rezai was an example of the vital role TAFE had in enabling students to achieve success in critical skill shortage areas.

“For nearly 100 years Kangan Institute has played an integral role in Melbourne to support students in gaining skills and training for successful careers while meeting critical skill needs in Victoria,” Curtain says.

MTAA CEO Matt Hobbs.

Image: MTAA

of the Boosting Apprenticeship Commencements program, with a rise to 15 per cent wage subsidies in the first year of an apprenticeship or traineeship, along with support for industry led mentoring programs to increase completion rates.

“The automotive industry is experiencing significant change on several fronts. The federal government needs to help the industry through this transition so we can have the best outcomes for the economy, the environment, business and motorists.”

“Vocational education and training are absolutely critical right now. Government and industries are relying on TAFE to equip students with the in-demand skills of the future.

“There is no better evidence of that than in our award winners who have worked hard to excel and are now wellpositioned to help employers take their business to the next level.”

Ali Rezai has notched up another win.

Image: Kangan Institute

The National Collision Repairer 39

Local News

Cost of living boosts used car market Cost of living pressures may have boosted used car sales to record levels but the Australian favourite, the large ute, seems to be around for the long term.

The Australian Automotive Dealer Association and AutoGrab’s first annual Automotive Insights Report into the used car sales market showed more than two million were sold in 2023. Almost two used cars were sold to every new vehicle.

The data which in other ways mirrors the new vehicles sales, with Toyota as the top seller and the Ford Ranger the most popular vehicle, shows that 2,074,535 used cars were sold in Australia in 2023.

The demand for used cars showed 34.4 per cent growth over the year, hitting its peak in November 2023.

The stock of used EVs remained small, with used sales totalling less than one per cent, as well as taking longer to sell, while hybrids amount to only 2.7 percent. Combined the

two types make up 15 per cent of new car sales.

The race at the top between the Ford Ranger, selling 65,938 units, and Toyota Hilux, 65,852 units, continues with a gap of only 86 vehicles. These strong sales also reflected that utes largely retained their value on the secondary market.

Toyota was the top selling used car brand with 16.6 per cent market share, followed by Mazda 8.2 per cent and Ford 8.0 per cent.

AutoGrab Chief Commercial Officer Saxon Odgers said the growing population and cost of living pressures had contributed to the strong used car market.

“The good news for those looking to purchase a used car is that we’ve seen a clear downward price trajectory since March 2023 following a surge of new vehicle supply, with this pattern anticipated to persist through the first half of 2024. This represents a win for consumers who

now have a choice when looking to buy their next car as new cars are available for delivery and used cars are more accessible,” Odgers says.

AADA CEO Mr James Voortman says the record figures shows the important role the used car market had in continuing choice for buyers.

“The combined new and used car market saw almost 3.3 million cars sold in 2023 and it is important for industry participants, regulators and policymakers to look at the entire market when making decisions” Voortman says.

“When diving into retained values of vehicles, we can see that across all age groups, utes and light commercial vehicles held their values above the average. Passenger vehicles across all age groups tracked close to the average, while SUVs were the worst performing vehicle segments in terms of retained value, sitting well below average for all age groups.”

AMA Group continues with heavy repair plans The AMA Group has pushed ahead with plans in the heavy vehicle repair sector following a strong showing in the business area to end 2023.

Wales Heavy Vehicle Repairs has expanded and rebranded the existing National Truck Repairs facility in Newcastle as part of the strategy.

Reporting to the ASX on the second quarter results of the 2023/24 year, the AMA Group highlighted the heavy motor business had delivered strong revenues and solid forward bookings, as part of the continuing improving revenue momentum of the company.

“Plans are progressing for further

40 www.nationalcollisionrepairer.com.au

capacity increases and rebranding of sites in the heavy motor network.”

The announcement also follows the flagship launch of the Wales Heavy Vehicle Repairs site in Adelaide late 2023 which has been boosted with increased capacity to almost double its job turnover in the near future.

In a statement the AMA Group said the Newcastle expansion was in response to “an ever-increasing client base and dedicated workshop team.”

The existing repair facility will be expanded into the adjacent mechanical workshop and new stateof-the art equipment installed as part of the plan.

“It makes sense for us to offer our clients a larger footprint and

Wales Heavy Vehicle Repairs executive general manager Darren Wales. Image: AMA Group

upgraded facilities and equipment to provide them with the fastest, highest quality collision repairs we can, as we continuously seek to enhance our collision repair offering,” Wales Heavy Vehicle Repairs executive general manager Darren Wales says.

Industry hails backdown on excluding auto repairers The Queensland government has rejected a proposal to extend the electrical licensing framework to cover electric vehicles that would effectively have excluded all but licensed electricians to work on the vehicles.

The proposal threatened to shut out as much as ten per cent of the repair industry that has already undergone accredited training to work on EVs and cause even more confusion in a year when many more plan to undertake EV qualifications.

The recommendation was submitted by the Queensland Electrical Safety Office in discussion paper in response to a wider review of the Electrical Safety Act 2002.

The Australian Automotive Aftermarket Association strongly opposed the recommendation and said it would have had a catastrophic impact on the state’s automotive service and repair sector.

AAAA CEO Stuart Charity welcomed the commitment to review, given the increasing importance of EVs in repair.

“Thankfully, common sense has prevailed, and Queensland workshops and consumers can be assured that this proposal will not go ahead,” says Charity.

“Requiring electricians to work on

The AAAA has advocated the national framework should govern EV safety rules. Image: Curioso.

Photography/stock.adobe.com

EVs is not practical. Such a regulation would lead to increased costs for businesses, increased servicing costs for consumers, longer wait times for service appointments, and as an unintended consequence some EV owners could unwisely and dangerously attempt to do servicing work on electric vehicles themselves.”

The AAAA continues to advocate that the automotive service and repair industry is properly trained to service and repair EVs. “We are a responsible industry, with

sound occupational health and safety practices. Many light vehicle technicians have already completed EV safety training and our research indicates that the majority of the sector will have completed this training in the next three to five years.”

He noted that EV training of automotive technicians was also a legislative requirement of the Motor Vehicle Service and Repair Information Sharing Scheme Act 2021 and was being implemented by national automotive banner groups, dealerships, TAFE Colleges and other training organisations across the country.

Insurance partner for industry skills alliance The repair Industry advocacy body tasked with addressing the skills shortage has been given a boost with the support of its first insurance partner.

One of the biggest players in the Australian automotive insurance field, Suncorp Group has thrown its support behind the Australian Collision Industry Alliance to help combat the skills shortage and ageing workforce of the motor repair industry.

The two-year sponsorship deal follows the launch of the group last year and following a nationwide tour, the gradual building of members across the industry.

Suncorp’s motor claims customers EGM Luke Whenman says

it was an important partnership.

“This is an excellent step forward for the repair industry, recognising the significance of investing in developing current and future talent,” Mr Whenman says.

“I’m proud that Suncorp can partner with ACIA to ensure the delivery of exceptional repair outcomes for our customers.”

ACIA Board member and Fix Network regional vice-president Australia, Asia, NZ Stuart Faid says the partnership would help support and tackle the mounting skills shortage crisis the industry is facing.

“It’s great to see one of Australia’s

major insurers getting behind the industry through this commitment to the ACIA,” Mr Faid says.

“It is a testament to their commitment to the long-term sustainability of the industry that Suncorp is the first insurer to become an “Industry Partner” of the ACIA. “Suncorp joins a diverse range of stakeholders across the entire supply chain, from parts companies, equipment suppliers, paint companies, right through to the repairers themselves, creating a truly diverse membership, focused on the complex task of building increased community awareness of the array of careers available in collision.”

The National Collision Repairer 41

Local News

Tribunal backs Suncorp in the sale of banking arm After a more than 16-month legal battle, the Suncorp Group has won the next stage in its plans to sell the banking section of the company and concentrate on insurance.

The Australian Competition Tribunal in late February handed down the appeal win to Suncorp, one of the repair industry’s largest insurers, over the planned 2022 sale of its banking division to the ANZ. The tribunal decision says an Australian Competition and Consumer Commission decision from last year to block the merger should be set aside.

Pending approval from the Queensland Government and the federal treasurer and no further legal action, the $4.9 billion sale has the green light. In August 2023, ANZ and Suncorp Group had appealed the ACCC decision not to authorise the acquisition.

Suncorp Group chairman Christine McLoughlin says said the Tribunal decision reflected the importance of

strong, sustainable insurance and banking systems equipped to meet the changing needs of customers, communities and the broader economy.

“It’s also a big win for Queensland with both Suncorp and ANZ announcing significant jobs and investment packages as part of the bank sale process,” Ms McLoughlin said in a statement.

Suncorp Group CEO Steve Johnston also says in the statement the sale of the bank would result in Suncorp becoming a dedicated Trans-Tasman insurance company at a time when the value of insurance and the need for continued investment in the private insurance sector was crucial.

“Our ability to meet the rapidly evolving needs of insurance customers and address increasingly complex challenges such as climate change and affordability will be significantly strengthened through dedicated investment as a pureplay insurance company.”

In a statement ANZ Chief Executive

Officer Shayne Elliott says they remained committed to completing the acquisition once the conditions were met.

“This is a significant milestone and an important step forward in the process, however we still have further conditions to meet,” Elliott says.

“Suncorp Bank is a high-quality business with a strong team and excellent customer base, and we look forward to bringing them access to the best of ANZ, including our platforms and technology.”

The ACCC’s decision was based on concern over impacts in the home loan and agribusiness banking markets and said at the time it was not convinced of the likely public interest benefits but this was rejected by the tribunal.

“The tribunal is satisfied that the forecast integration and production efficiencies from the proposed acquisition constitute real and tangible benefits to the public, represent a saving of real resources, and are likely to be sustained,” the ACT says in its decision.

NCR to come paper wrapped Prime Creative Media, the publisher of National Collision Repairer magazine, is Australia’s first publisher to send paper wrapped magazines at scale, in partnership with its printing and mailing supplier FSG. Based in Bayswater, Victoria, FSG purchased the country’s first ever paperwrapping mailing machine in January this year. Imported from UK supplier Norpak, the machine’s ability to wrap publications in paper will eliminate plastic wrapping for several Prime Creative Media titles.

“It’s the evolution of the mailing industry to abolish the use of single-use plastics in mailing magazines,” says Michael Murphy, owner and director of FSG Mailing. “This follows the government’s move to get disposable plastics out of our Australian systems.”

Up until this technology was in place, the only alternative option to plastics for publishers was the added cost of paper envelopes. Mailing houses like FSG have experimented with bioplastics, and

42 www.nationalcollisionrepairer.com.au

Michael Murphy and Prime Creative Media COO Christine Clancy show off the new paper wrappings.

Image: Prime Creative Media

recyclable plastics, but Mr. Murphy says the technology never quite worked out.

“We tried to use bioplastics but the settings on the machines – which use heat to seal them – make it very difficult,” he says. “Eventually, we saw that the only real option was paper.”

Mr. Murphy came across the technology through his supplier UK company Norpak.

“They introduced us to the idea because they saw what was happening in the European Union with the phase out of single-used plastics,” says Murphy. “With the Australian government making similar moves towards a full phase out of singleuse plastics, we think that this machine will be the catalyst to push the movement along in the mailing industry.”

Call for inquiry to embrace industry views A recently launched federal inquiry into EV uptake across Australia must consult the automotive industry if it is to facilitate a successful transition, the peak motoring body has argued.

The House of Representatives Standing Committee on Climate Change, Energy, Environment and Water’s inquiry will consider the necessary resources, systems and infrastructure for the transition to low and zero emission vehicles and the impacts of moving away from ICE vehicles.

Chair of the Committee Tony Zappia, said the rapidly growing proportion of EVs, 7.2 per cent of all new cars sold in 2023, showed how important investigating a range of issues was including the impact of the loss of fuel excise and the demands on the electricity grid.

“‘The Committee will also explore opportunities such as fuel savings and affordability for residents in outer regions to make this shift beneficial for everyone. Our focus will also be on the future of EV battery manufacturing, and we will consider challenges on electricity consumption and demand and our limited EV supply compared to other countries,” Zappia says.

It will also study opportunities for expanding EV battery manufacturing, recycling, disposal and safety, and other opportunities in the automotive value chain to support ongoing EV ongoing maintenance.

The Motor Trades Association of Australia wants the creation of a zero and low emissions vehicle Commission to oversee the industry transition to be one

of the other potential outcomes. It argues the automotive industry is the body that knows the vehicles best and its many small businesses need to be considered.

“Electrification is the biggest technology shift the automotive industry has experienced in over 100 years and will substantially affect those working in it. It’s vital, then, that the inquiry considers the requirements of Australia’s automotive workforce of around 380,000 people as motorists transition to this new technology,” the MTAA said in a statement.

“It’s important the inquiry considers not only consumers and energy providers but also the automotive service, retail and repair sectors, which are best placed to make the transition successful.”

The committee is seeking written submissions by Friday, 22 March 2024.

BASF’s colour technology goes mobile In a growing trend to bring the technology directly to the customer, BASF has introduced a fully equipped mobile demonstration trailer, titled the “Hue-ber” trailer.

The trailer is designed for on-site custom colour mixing and of the full range of Glasurit and baslac from the leading global provider of automotive refinish coatings The Hue-ber trailer is equipped with the latest technology, including a stateof-the-art mixing machine, extensive safety equipment and is operated by BASF’s trained technical team.

The idea aims to overcome accessibility and geographical issues for automotive repair businesses and is designed to demonstrate the full range of Glasurit and baslac product ranges.

The trailer also features Refinity, BASF’s cloud-based colour and business productivity application that runs on a computer system within the trailer. This digital technology in conjunction with

the Glasurit RATIO Scan 12/6 Spectro, streamlines the colour matching process, enabling customers to achieve perfect colour matches quickly and accurately.

Hue-ber has been purpose designed with a state-of-the-art Santint Mixing Machine, built in exhaust fans, fire extinguisher, first aid kit, spill kit, electrical safety switch, stock transportation containers, safety signage and an Aeroqual Series 500 VOC Monitor with photo ionisation detection, to ensure a controlled paint mixing environment.

BASF head of sales and marketing for Australia and New Zealand, Sally Jones says the mobility will ensure greater access to the latest technologies for all customers, particularly time-constrained body shop owners and managers.

“We are excited to introduce Hue-ber, our new mobile demonstration trailer that brings our products directly to our customers,” Jones says.

“Hue-ber represents our commitment to delivering exceptional customer

service and showcasing our industryleading technologies. With the ability to mix and match colours on-site, we can provide our customers with a truly personalised experience.”

“Hue-ber represents BASF’s unwavering commitment to innovation, safety and customer satisfaction, the van is set to revolutionise the way BASF customers engage with Glasurit and baslac products.”

Bookings for the trailer, initially in Victoria, can be made by contacting Jake Featherstone 0438 352 428.

The Hue-bar trailer will bring Glasurit’s colour technology to the repairer. Image: BASF

The National Collision Repairer 43

Stateside with John Yoswick

To know how to grow The challenges and opportunities of adding collision shop locations to small to medium repair business enterprises reveal some interesting lessons.

A panel at the annual “MSO Symposium” in the US focused not on the largest collision repair organisations, those with dozens or hundreds of shops, but smaller MSOs, those with three or five or 10 locations. What challenges do those shop operators face, and what opportunities does adding one or more additional locations offer them? Here are some thoughts from operators of small but growing collision repair businesses.

Finding new locations

One common question for those wanting to grow is; how do you locate shops to acquire?

“I think it helps being involved in your state and being involved in your industry, but I guess the best advice I can give is to make sure everybody around you knows that you are looking to buy,” Andy Tylka of TAG Auto Group, which operates 14 shops in Indiana and Illinois, says. “Because then everybody starts looking for you. And that’s actually how things happened, people reaching out to me and telling me a rumour here, a rumour there, and then I would be able to have a conversation with the [shop] owner from there.”

Doug Martin, the owner of Martin’s Body Shop, which has three locations in Indiana, agreed, saying being involved in the industry in your area helps you build relationships with people who may at some point be potential sellers.

“We prefer the greenfield model, so we partner with our paint company to help us do a marketing analysis of different areas of the population densities,” Ryan Clark, vice president of Eustis Body Shop, which has six locations in Nebraska, says. “And while doing that, there’s sometimes shops that come to us, and we’re going through both right now.”

Casey Lund, owner of Collision Leaders, which operates eight shops in Missouri and Kansas, also says networking is the key. “Be nice to your paint vendors. Be nice to the 3M guys.

44 www.nationalcollisionrepairer.com.au

TAG Auto Group’s Andy Tylka.

Images: John Yoswick

Collision Leaders owner Casey Lund.

They’re your eyes and ears out there,” Lund says. “It was really challenging to start the growth cycle. You’re shaking the bushes, begging people to sell. But fast forward to once you have multiple shops: They’re beating your door down. and you’ve got awesome deal flow with no work. You’ve got to start somewhere.

And I would start with the networking.”

insert people there who had our morals and values, and then built around them.

The third location was already staffed up. Moving forward, ideally the best thing would be for us to take our own people who want to grow and insert them to disperse our core values, obviously with the help of leadership, to make the new team.”

Staffing up before or after

Is it better to build up staff before acquiring or building a new shop? Or is it better not to carry that overhead and wait to add staff when needed?

Lund says he’s done it both ways.

“I much prefer to staff ahead of time, before you’re ready to grow,” Lund says.

“It is expensive, but it allows you to grow in a more prescribed, proactive way rather than burning people out. It allows you to kind of be prepared.”

Clark agreed. “We also staff prior to,” he says. “It’s also helped us give a career path for some of the people in our organisation that may not have anywhere else to go from their current position in the company.”

Martin says staffing has been more of a hybrid model.

“For us, the second location was just an asset sale, a shop that closed with no employees,” Martin says. “So, we tried to

Developing a company culture

Single shop owners are able to develop a company culture because they are there on a daily basis to shape it – either actively or passively. But if you’ve built a good company culture at one shop, how do you develop and nurture that at additional locations?

“We realised within our organisation there’s enough people who know about the industry, and so what we’re doing is hiring from outside our industry,” Tylka says. “I just hired a regional manager that was a supervisor for [a cable television company], and he is one of the best motivational and training people, and just raises everybody’s happiness while still holding them accountable. It was awesome that we were able to hire for personality and work ethic over just knowledge of the industry. One of my best managers used to be a golf pro. He just understands

Martin’s Body Shop owner Doug Martin.

Eustis Body Shop vice president Ryan Clark.

people and understands the motivation and the culture that he needs to create at his location. So, we love to find leaders who can lead first and then know the industry second.”

Martin says he’s sent six of his people through a multi-day leadership program, calling it “instrumental for my team.”

“It’s been great to see that empower my crew, to help them understand that, that there is no ‘I’ in ‘team,’ and that everybody matters for the customer,” Martin says. “Everybody is responsible each day to pull their weight. That’s been huge for my team. Because for years, that wasn’t preached. It was whatever the leader said, that’s what you’re going to do, whether you liked it or not. That, to me, didn’t foster the growth that we needed or that I wanted to see in my team. Discover Leadership has really helped not only me have a different mentality, but for my team to really understand that they do matter.”

Lund says about 10 years ago he was “kind of fed up with the industry” and realised he either needed to leave the industry or change.

“That was kind of the pivotal moment that we started to change our culture and became much more deliberate in taking action to improve that,” Lund says. “We started having a morning meeting that isn’t just a production meeting but is about learning something new every day. A different person leads the morning meeting every day as we’re trying to grow people. As we

kind of switched from a commissionbased environment to a team-based environment, everything was great until we finally dove in and I’m like, ‘Oh my god, y’all are going to kill each other. Let’s back up and talk about some communication skills.’ We had consultants come in. We read books. We went on field trips. We did lots of things that were outside the norm of collision repair to help build the culture that we have today. But it kind of started with me looking in the mirror and deciding to take deliberate action. It was not organic. It was deliberate action time set aside every day for a decade to build to that point.”

Lund says he gives employees a lot of authority.

“We don’t just allow them to make improvements; we ask them to make improvements,” he says. “So, we teach them how to make decisions, and then make things better or worse, and then sometimes suffer from those decisions and find a way to fix it. You know: You break it, you fix it. Whenever it’s their turn to lead the morning meeting, they have to understand all of our scoreboards that they’re presenting to the group, and they have to pull our KPIs so they’re inadvertently learning how to run our management system.

“And at the end of that, you have all these people’s hearts and minds that can step in and help make your organisation better. Whereas before, I never even asked.”

Partnerships and networking are important aids to growth for repair businesses. Image: Gorodenkoff/ stock.adobe.com

The National Collision Repairer 45

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Global News

Calibrations and conflict will shape US repair trends An increased demand for calibrations, supply issues caused by international conflict and the continued increase of EVs in the workshop are just some of the trends predicted for the US repair industry by an insurance expert.

Mitchell International director of claims performance Ryan Mandell was giving a presentation to the Collision Industry Electronic Commerce Association on his key predictions for the year to come.

The larger US repair industry often holds lessons and guidance for Australia as downstream trends begin to be felt.

But some of Mandell’s predictions for the US market are also cautionary.

Mandell says despite its distance from the US, the amount of shipping moving through the Red Sea and the disturbances caused there by the Houthi rebels, who have so far attacked 33 vessels, could have an impact on supply chains and repair parts.

“I think what we are seeing right now is

that these global geopolitical conflicts are going to start impacting the movement of cargo around the globe,” Mandell told Repairer Driven News.

He says most companies have removed the shipping lane that carries about an eighth of world cargo, due to the danger but it could still impact shipping times and costs of delayed shipments for those still using the Red Sea. “We are not seeing it right now, but when we start to get toward the middle of the year, that is when we will start to see the downstream effect of what is happening right now.”

He says the US industry needs to develop contingencies based on its vulnerability to these supply chains including the possibility of repairing more parts or looking to different segments of the industry for those parts, he says.

Another key factor to be expected in 2024 is the increased technology in

vehicles that is demanding added steps in the repair process, Mandell says.

He says in 2016, less than 10 per cent of vehicles were getting a pre and postrepair scan, but now three out of four vehicles in the US were receiving them.

“In less than a decade we have added a compulsory operation to every repair.”

He believes this will only increase as the level of technology in each model increases and the average age of the model coming into the workshop, along with increased demands from OEM’s.

“The collision industry has to start thinking about ways to manage the workload. It needs to start deciding if it will do calibrations in-house or through a third party.”

The rise of EVs, predicted to continue in the US, will also complicate the repair process as their popularity is driven by the shrinking gap between the purchase cost of an EV versus traditional ICE vehicles.

Axalta evokes the nocturnal in colour of the year With evocations of Van Gogh and a touch of nocturnal sophistication, global coatings giant Axalta has announced its 2024 Colour of the Year.

Dubbed Starry Night and described as a “strong, contemporary colour with light blue and silver flakes that evokes the depths of our universe and space

Axalta has launched a colour “where black is bright and dark is distinguished.” Image: Axalta

exploration,” the major automotive supplier is hoping its selection will be the up-and-coming colour of choice for the industry.

Axalta global colour senior manager Dan Benton says the black shade represents bold imaginations and the drive to reach new heights.

“Black is the second most popular automotive colour globally and we’re excited to feature a black shade as our 2024 Global Automotive Colour of the Year.

“Starry Night is a hue where black is bright and dark is distinguished. This year’s colour is part cosmic and part classic, but all Axalta.”

As a dynamic hue, Starry Night transcends classic and modern design styles and harmonises with other colours, finishes, patterns, and textures, Axalta notes.

Axalta first introduced its Global Automotive Colour of the Year in 2015 with Radiant Red and every year the company’s global team of colour experts have collaborated annually, aiming to introduce a new trend in automotive industry.

For more information about Axalta’s 2024 Global Automotive Colour of the Year go to axalta.com/color.

The National Collision Repairer 47

Global News

Partnership to help solve major battery problem One the world’s leading chemical producers and one if its major trucking manufacturers have teamed up to solve one of the electric vehicle transition’s outstanding problems, what to do with used batteries.

Iveco Group has chosen BASF as a first recycling partner for electric vehicle batteries to provide a recycling solution for the lithium-ion batteries of the group’s electric trucking fleet.

The aim of the partnership is to increase the lifetime of the batteries while decreasing their overall environmental impact.

Despite the much longer life of the large batteries, the automotive industry in Europe is determined to take a lead role in the area with the Extended Producer Responsibility policy.

It means Iveco Group will ensure policy compliance that holds producers responsible for the entire life cycle of the products they introduce onto the market, from their design until end-of-life.

BASF has recently opened Europe’s first co-located centre of battery material production and battery recycling in Schwarzheide, Germany.

BASF will now manage the entire

recycling process for the lithium-ion batteries used on Iveco Group electric vans, buses and trucks.

The agreement includes the collection, packaging, transport, and recycling of batteries, in various European countries including France, Germany and UK. After collection, BASF will mechanically process the batteries to black mass, from which critical raw materials – such as nickel, cobalt, lithium – can be extracted and recovered for use in the manufacturing of new batteries.

By doing this BASF will establish the full battery recycling value chain in Europe to locally provide recycled metals with a low carbon footprint for the battery industry.

Iveco Group chief supply chain officer Angela Qu says thinking about the entire life cycle of a product was crucial to their sustainability goals.

“BASF shares this approach with us, and its broad battery collection network and recycling capabilities in Europe will help us close the loop from end-of-life batteries to new ones,” Qu says.

“Working together we will enable a circular economy and reduce our CO2 footprint, which is fully in line with the

Analyst predicts global EV growth to continue The push to get ready for increased EV presentations in workshops may be gaining even greater momentum as volumes hit a new record in 2024, according to one global market analyst.

Investor research company Stocklytics. com has developed data predicting global EV sales are expected to hit almost 12 million units in 2024, a new high.

Sales figures from the FCAI showed in Australia full battery EVs amounted to 7.2 per cent of all new car sales, more than doubling since 2022.

Stocklytics reports that while sales slowed globally in 2023 to just three per cent compared to 107 per cent and 55 per cent in 2021 and 2022, it expected a

48 www.nationalcollisionrepairer.com.au

10 per cent growth in 2024.

It quotes Statista data to show global EV sales will keep accelerating in the years to come with predictions of 17 million new cars sold globally per year by 2028.

Despite the introduction of a much wider range of models available and some discounting by makers, the market analyst does not predict much closing of the price gap between petrol cars and EVs, so revenue will continue to surge for the makers.

This will begin with a 12 per cent rise to US$623 billion in 2024 and reaching US$900 billion by 2028.

China is also key to driving the transition, where it is predicted brands

Group’s commitment to reach net zero carbon by 2040.”

BASF’s Catalysts division president Dr. Daniel Schönfelder says the partnership with the trucking group was an important step in expanding their battery recycling in the commercial vehicle area.

“It will allow us to further strengthen our European collection network and make further progress in this developing market. With our recycling solutions, we aim to support the European market to close the loop and meet the ambitious circular economy-focused policy requirements of the EU Battery Regulation.”

Iveco group has teamed up with BASF to find new solutions to disposing of batteries. Image: BASF

like BYD, MG and Tesla will amount to 57 per cent of total EV sales in 2024 with 6.8 million cars sold.

This figure will jump to 8.7 million by 2028, but China`s market share will slip to 51 per cent.

The US is expected to buy close to 1.3 million electric vehicles this year and to double by 2028 to almost 2.5 million units per year.

The EU will remain the second-largest electric vehicle market with three million sold units and a 25 per cent share in 2024. This is predicted to increase to over 4.8 million, a global market share of 28 per cent by 2028.

The report did not include predictions for Australian sales.

Law proposed for speed limiters A US state is attempting to set a bold new precedent when it comes to the use of speed limiters in cars.

A senate bill introduced earlier this year includes a first requirement that all new vehicles sold in California install speed governors, with smart devices automatically limiting the vehicle’s speed to 10 miles or 16km/h above the legal limit.

Senator Scott Wiener introduced the Speeding and Fatality Emergency Reduction on California Streets Package, he says is aimed at making California roads safer and accessible to all users.

The proposed laws also mandate side underride guards on trucks, to reduce the risk of cars and bikes being pulled underneath the truck during a crash.

“I don’t think it’s at all an overreach, and I don’t think most people would view it as an overreach,” Senator Wiener told US media.

“We have speed limits; I think most people support speed limits because people know that speed kills.

“I think if you ask anyone, do people need to be driving more than 10 miles an hour over the speed limit, I

think most people would say no.”

The legislative attempt follows growing momentum in the US after a leading US safety regulator in 2023 recommended the technology become mandatory in vehicles following a single crash that killed nine people.

In November, the National Transportation Safety Board called for intelligent speed assistance to be mandatory technology in all new cars after investigating a multi-vehicle collision in Las Vegas.

Then the Insurance Institute for Highway Safety in the US joined the call for a promotion of intelligent speed assistance following a surge in speedrelated deaths.

Road to Zero Coalition members managed by the National Safety Council advocated for the change after speed-related crashes resulted in 12,330 fatalities in 2021 in the US. While the legislative attempt is only at its first stage, the proposal would bring the US closer to the EU where the technology is mandatory in all new cars from 2022.

In Australia, though many new cars come equipped with the technology there is no laws mandating their

inclusion or use in vehicles.

A group of WA academics have argued speed limiting technology will cut up to 19 per cent of crashes and save 200 lives a year.

Intelligent speed assistance uses GPS to alert the driver of the current speed limit in that location. It can use databases of posted speed limits and onboard cameras.

The systems range from the passive, where they can make visual or audio warnings to the driver, to active systems that include mechanisms that make it more difficult to increase the speed of a vehicle above the posted speed limit or even actively and gradually slow the car.

California is attempting to catch up with EU laws on speed limiters. Image: Aygul Bulté/stock.adobe.com

Fortune favours PPG with place on list Global coatings giant PPG is off to a glowing start to the year, with another boost to its reputation coming from Fortune magazine’s ‘World’s Most Admired Companies’.

It is the 16th consecutive year PPG has been recognised on the corporate reputation ranking system that identifies the largest, best-regarded companies around the globe, as voted on by industry peers.

Image: PPG

The renowned list which has been led by Apple, Microsoft and Amazon for the fifth year in a row, is scored by 3700 industry peers on nine reputational factors.

These include innovation, people management, use of corporate assets, social responsibility, quality of management, long-term investment, financial soundness, quality of products and services, and global competitiveness.

PPG earned its highest marks in ‘people management’ and ‘social responsibility’ and was ranked number two in the chemicals industry.

PPG vice-president and chief communications officer Bryan Iams says it was an honour to be chosen again among 669 companies across 27 countries.

“We are proud and humbled to stand beside some of the world’s largest, most admired companies as we do our part to protect and beautify the world,” Iams said.

“This recognition is a testament to the hard work and dedication of our more than 50,000 employees that meet the needs of our stakeholders every day.”

The Fortune recognition is more reward for a company that promotes its environmental, social and governance credentials.

In January PPG notched up a place on Newsweek’s America’s Most Responsible Companies list, the annual assessment of the top 500 US players.

PPG also notched two other accolades as a preferred employer with accreditation in IT and embracing diversity.

The National Collision Repairer 49

Custom Corner with Cliff Chambers

Class without the cost

For anyone looking for a touch of class without the budget blow-out, a range of EuroBrit coupes promise to deliver the motoring style without the price tag.

Making a statement without spending a mint can be tough in a market where vendors continue to seek premium prices for cars that are often ordinary.

Thinking creatively, we took a trip into the land of classy two-door coupes and found a diverse selection. Most come from the 1970s-80s, but one isn’t that old and offers plenty of car for sensible money.

All are relatively practical, with space behind the two main seats for

a couple of pre-teen children and boots big enough to carry the weekly supermarket shop.

None qualify as bargain buys, but nor will they cost more than a lot of traditional classic models.

Finding parts for most of our selections won’t produce problems, with only one likely to test your ingenuity. Those not originating in Italy come with excellent spares support and a network of specialist repairers.

The advertised prices of these cars can vary significantly, and not always for explicable reasons. Distance travelled isn’t relevant, unless extremely low and well documented. The same goes for scarcity, unless an established market exists and big money is available, for excellent examples.

Prices can also reflect extensive restoration or mechanical refurbishing, but the work needs to be recent and come with receipts.

BMW 635CSi 1986-90 The 635CSI didn’t officially sell in Australia until 1986, with the introduction of unleaded fuel. However, personal imports had already ensured these classy coupes were seen on our roads and race circuits. Five-speed manual versions were available until late 1988 and are less common than the four-speed autos.

Prices when new began at $113,000, yet four years later had risen to just $122,000.

With 1576kg to move and 136kW to do it, the CSi automatic is leisurely off the line but gets into its stride as speeds rise. Going from 80-120km/h in an auto should occupy around 5.4 seconds, with top speed for the manual, a claimed 220km/h.

These BMWs were built to the highest standards, but 35 years of Australian sun will see paint – especially metallic finishes – beginning to craze and fade.

Interior plastics crack too, but it takes a lot of neglect to trash the leather or sometimes cloth seats.

Mechanically, there are no endemic problems with BMW’s straight-six or its ZF transmission and routine servicing of well- maintained cars shouldn’t involve horrific expense. Good 6 Series sold a decade ago at less than $25,000 and recovery didn’t begin until recently. Manuals are worth 30 per cent more than automatics but still rarely exceed $60,000.

FIAT 130 COUPE 1971-75 When FIAT set out to build a car that would target aspirational Ferrari owners, this was the result.

In place of the 365 2+2’s visceral V12 it had a V6, but one that still could claim a tenuous link to Ferrari, having been designed by former Ferrari F1 engineer Aurelio Lampredi.

Considering the V6’s heritage and sophistication, it was holding plenty in reserve when tuned to produce just 123kW. Most were hobbled further by initial owners who chose the three-speed automatic transmission over the five-speed manual, however people who tried a manual 130C, report it as a pleasant experience.

The body is by styling house Pininfarina and shared little with the frumpy 130 sedan.

Inside was plush velour rather than leather, with timber on the dash and console. Electric windows were standard and air-conditioning available.

More than 4000 of the 130 Coupe were made, with some sources claiming that 500 of them came to Australia. Cars that spent their lives here from new do seem more resistant to rust, than those sold in Europe or the UK. Given current depressed values, restoring a rusty 130C or one with a trashed interior isn’t viable. Good ones selling overseas make A$45-50,000, while here during 2023 there were two well- kept cars sold at auction for $34,850 and $34,250 respectively.

50 www.nationalcollisionrepairer.com.au

JAGUAR XJ-C 4.2 1975-78 Jaguar, during the era of Sir William Lyons built some beautiful cars and the XJ-C must rank with the best. Initially intended for launch alongside the Series 1 XJ12 sedan, the Coupe didn’t appear until 1975, because its pillarless windows proved almost impossible to seal.

All bar the prototype were based on Jaguar’s XJ6 Series 2 and suffered the same electrical and quality issues. Virtually all the XJ-Cs will by now have undergone some restoration and had some problems eliminated, but be prepared for the odd niggles.

Performance with the 4.2-litre engine and three-speed Borg Warner automatic is sluggish, but for those who don’t mind putting authenticity to the sword there’s room in the XJ engine bay for triple carburettors. Also loads of space under the tunnel for a Jaguar or proprietary-built five-speed manual.

Local sources suggest that 140 from the total 6487 XJ-C 4.2s were originally imported to Australia. Others have since arrived as personal imports, while surviving V12 cars are thought to number around 50.

Values for 4.2 versions peaked during 2022 when an outstanding car was sold at $77,000. Quality is important though, because it was followed less than a year later by a tatty car at just $17,000.

MERCEDES-BENZ CL500 2001-10 Housebrick in a Gucci handbag, this one. Viewed from any angle the CL500 is all class, with sleek curves and luscious leather. Then under a ridiculously long bonnet sits sufficient pipework to excite NASA and 285kW from a sophisticated 5.5-litre V8.

New in 2008, the updated CL500 cost $323,900, and that was before any assistance from the extensive options list. These were a car that required serious wealth to acquire and plenty of ongoing outlay to maintain.

Most will have been treated well and serviced by the book, so after 15 years and relatively small distances travelled, it is inexplicable why good cars end up in the market at $35,000 and better ones sit unsold for months at $60,000.

Quite possibly there is some reverse snobbery at play. People who are happy to spend the cost of the Benz on an HSV or old Mustang perhaps fearful of reactions within family and friendship groups to such a display of opulence.

Active Body Control as fitted to CL Series and some other Benz models was a terrific idea, but with the potential to get costly as components age and fail. Ensure when looking at a CL500 that the car sits squarely without any drooping corners. Even if it displays no symptoms, pre-purchase assessment by a specialist is sensible.

PORSCHE 928S/928 S4 1981-88 Porsche tried for decades to find a design that dedicated owners would accept in place of the iconic 911. They are still looking.

What the quest did deliver was some fine front-engined product including the 944 Turbo, 968 Clubsport and late-series 928.

The 4.7-litre 928S was released to Australia during 1980 and cost $25,000 more than a 3.0-litre 911. The brutish looking coupe was almost a 2+2, with just enough space in the back for two adults on a short trip.

Launch of the 928 S4 coincided with Australia’s switch to unleaded fuel, so output from the S4’s 5.0-litre engine remained at 235kW. A five-speed manual transmission was available, but cars found in the used market seem invariably to be automatic.

The difference in price when new between a 928S and 928 S4 was extreme - $91,105 in 1984 against $204,165 in 1987 and utterly unjustified.

If you bought an S4 new you are still decades away from recouping your money, while the owner of a low kilometre 928S is getting close.

Exceptional 928s can now exceed $70,000, but the majority sell below $50,000. Unless you are a Porsche mechanic, steer clear of cars with serious mechanical conditions, as repairs are complex and costly.

IMAGES: BMW/FIAT/JAGUAR/MERCEDES-BENZ/PORSCHE The National Collision Repairer 51

OEM News

Hyundai looks to wheel design to save space Hyundai and Kia have released an experimental design with a radical change to the vehicle power transmission, they hope will free up space and lead to a revolution in how future cars are built.

Hyundai Motor Company and Kia Corporation have launched a wheel drive system called ‘Uni Wheel’ where the drive components are contained within the wheel hub that improves available space inside an electric vehicle. This concept would replace the traditional drive shafts and CV joints transferring the power from engine to the wheels used in ICE vehicles and in current EVs. Uni Wheel enables a flat-floor configuration by moving an EVs reduction gear to inside the wheel hub, locating a compact individual motor close to each wheel, reducing the length of the drive shafts.

Hyundai Motor Group senior fellow at the Institute of Advanced Technology Development Jongsool Park said the significant additional interior space would enable radical new designs including purpose built vehicles.

“We are pleased to showcase innovative ideas that could become game changers in the future mobility market,” says Park.

Hyundai also says the extra room means larger cargo space or even a complete reconfiguration of the seating arrangement as autonomous vehicles reduce the need for the seats to be grouped around the driver.

Hyundai Motor Company and Kia have unveiled the new drive system they hope will transform vehicle design. Image: Hyundai

How does it work?

Hyundai explains that the Uni Wheel uses a special planetary gear configuration consisting of a sun gear in the centre, four pinion gears on each side and a ring gear surrounding this arrangement.

Power generated by the motor is transmitted to the sun gear, which in turn engages the pinion gears to rotate the ring gear. This is connected to the wheel to drive the vehicle.

Uni Wheel’s pinion gears are connected to each other to form two linkages, and this multi-link mechanism enables Uni Wheel’s multi-axis movement to allow a wide range of suspension articulation, Hyundai says.

The ‘Uni Wheel’ drive system has been described as paradigm-shifting. Image: Hyundai

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A conventional drive system using a regular CV joint suffers from a decrease in efficiency and durability as the angle of drive shaft deflection increases when travelling over bumpy, undulating surfaces. But Hyundai says Uni Wheel can transmit power with almost no change to efficiency regardless of wheel movement, ensuring high durability and ride comfort. When combined with electronic air suspension that can adjust ride height according to the driving situation, this can be increased to stabilise the vehicle on rough roads or decreased for high-speed driving to improve power and stability.

By moving the reduction gear to the wheel hub, Uni Wheel’s high reduction ratio delivers a significant torque output and allows for a more compact electric motor. With independent control of up to four efficient electric drive units, Uni Wheel also allows for unprecedented levels of torque vectoring to boost dynamic ability and deliver high levels of steering and driving stability.

Hyundai claims Uni Wheel can also be applied to other types of mobility devices, such as wheelchairs, bicycles and delivery robots. The company said it would continue to test the stability, efficiency, and durability of the concept.

Mazda’s love affair with Rotary engines to continue Mazda Motor Corporation has announced it will accelerate its research and development of rotary engines that it hopes are adapted to the modern era as well as being compliant to a low emissions future.

Mazda’s ‘Rotary Engine Development Group’ has been reinstated as part of the Powertrain Technology Development Department within the company.

The new RE Development Group will continue to evolve RE used as generators and will conduct research and development in areas such as regulatory compliance in major markets as well as the application of carbonneutral fuels.

Mazda Motor Corporation senior managing executive officer and chief technology officer Ichiro Hirose said the research and development was a proud part of the company’s history.

“In Mazda’s history, the rotary engine is a special symbol of our ‘challenger spirit’,” he says.

“We are deeply grateful to all those who have supported RE to date and

are pleased to announce the rebirth of the organisation that develops RE, the engine that has been loved by customers around the world.

“For the last six years, RE engineers have been part of the engine development organisation where they engaged in the development of state-of-the-art internal combustion engine functions as well as the ultimate improvement in efficiency. Those engineers have broadened their perspective beyond the boundaries of engine systems and have trained themselves to master the ‘Model-Based Development,’ which is one of Mazda’s engineering strengths. This time, 36 engineers will gather in one group to make a breakthrough in the research and development of RE. In the age of electrification and in a carbon-neutral society, we promise to keep delivering attractive cars that excite customers with our ‘challenger spirit’.”

The rotary engine is an engine with a unique structure that generates power by rotating a triangular rotor.

Mazda first installed a rotary engine

Mazda’s rotary engine vehicle production has surpassed two million units. Image: Mazda

in the Cosmo Sport, introduced in 1967.

Since then, Mazda has been working to improve performance in terms of output, exhaust-gas purification, fuel economy, and durability as the only automobile manufacturer to massproduce rotary engines.

In June 2023, the company resumed mass production of vehicles with rotary engines for the first time in 11 years since the end of production of the Mazda RX-8 in 2012.

Currently, the Mazda MX-30 e-SKYACTIV R-EV, the 12th model that mounts a rotary engine, has been introduced in Japan and Europe.

Lexus aims for greater range Leading luxury car maker Lexus has taken aim at the growing EV market with vehicles that have greater range and a price that will bring them in under the tax threshold.

The latest version of the first-ever battery-electric vehicle from Lexus, the UX 300e small SUV has significant upgrades including a larger lithium-ion battery pack to improve driving range and performance.

First launched in Australia in 2021, the new UX 300e launched late last year has a larger 72.8kWh battery - a 34 per cent increase in capacity boosting its driving range by 200km up to a potential 560km.

The UX 300e is priced from $79,990

plus on-road costs which means it will benefit from fringe benefit tax exemptions under the Federal Government’s Luxury Car Tax threshold.

Lexus Australia chief executive John Pappas said the new UX 300e underlined the Lexus commitment to bring the latest technology and enhanced usership benefits to customers.

“The UX 300e holds a special vehicle for Lexus as our first BEV, which in itself represented a significant milestone in the Lexus Electrified journey,” Pappas says.

“The upgrades to our flagship small SUV now complete the UX 300 range; with a choice of the latest electric,

hybrid and petrol powertrains to suit the diverse needs of our customers.”

The flagship UX 300e Sports Luxury is priced from $88,490 plus on-road costs.

Among the upgrades is a threeyear subscription to Lexus Connected Services15, increasing safety and peace of mind for customers by using a Data Communication Module built into the car.

Along with features including SOS Emergency Call, Automatic Collision Notification and Stolen Vehicle Tracking, owners can also access a broad range of diagnostic information and remote access through the Lexus Connected smartphone app.

The National Collision Repairer 53

Special Events

Future focussed What are the key issues facing the collision repair industry in 2024 and what are the best ways forward?

That is the focus of an ideapacked day in June, hosted by the National Collision Repairer magazine, that will bring together thought leaders and industry veterans at the Symposium24.

A key theme to be explored across the stimulating day will be the challenges facing the industry, including technology, recruitment and policy and processes that affect the industry’s operation.

But the one-day event, titled The Collision Preparer; Fixing your future will also be firmly future focussed and help turn the changes to come into opportunities.

A combination of expert panels and interactive Q&A’s will focus on the future of the repair industry in Australia and what are the best solutions to help it to thrive.

Symposium24 will take an in-depth look at future technology, specifically the advent of increasing EVs in workshops, the need to adapt to the uptake of ADAS systems along with the opportunities posed by artificial intelligence.

It will also explore the crucial issue of getting the right people for your business to thrive, including future recruiting and succession planning.

Part of the investigation into the recruitment challenge will also discuss how the industry can reframe its image to be more attractive to a new generation of talent.

Experts will also look at the key policies and processes which will shape the industry’s future over the next few years.

For anyone who wants to learn more and prepare for the future of the repair industry, the special one-day event will be an important opportunity

Symposium24 will be a feast of ideas for the repair industry. Images: Prime Creative Media

to learn, discuss and take away your own solutions.

Supporting Symposium24 are some of the biggest names within the Australian automotive industry, with limited opportunities for others to join.

Repairify Australia general manager Tristan Sender says they are thrilled to be a sponsor of Symposium24.

“Events like the Symposium provide an opportunity for us to listen and learn from our colleagues in the Industry as well as talk about the innovative advancements we are making at Repairify.”

“The Symposium is shaping up to be the premier event for the collision repair industry this year, with a number of impressive speakers on the cards.

It is looking like a great program, and I encourage everyone to come along”.

Australia’s largest automotive cooperative; Capricorn, its largest repair group AMA Group and leading global coatings giant PPG will all support and be featured as sponsors.

“Capricorn are proud to be a sponsor of the National Collision Repairer Symposium again in 2024,” Capricorn Group CEO David Fraser said.

“Events like these are so important as they allow people to get together,

PROUDLY SPONSORED BY

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learn about the latest information and meet others working in the collision industry. “NCR always put on a really interesting and engaging event, and we’re excited to be involved.”

There are still opportunities to become a Gold Sponsor of Symposium24.

You’ll be able to sponsor a session and even a chance for one of your senior experts to join a session as a panellist.

The event will be held at the Novotel at Sydney Olympic Park on Wednesday June 19.

Don’t miss this great opportunity to learn more about the future of the collision repair industry. Early bird tickets will go on sale in April.

To learn more about joining Symposium24 or to find out how you can become involved visit ncrsymposium.com.au/program/ or consider becoming a sponsor at ncrsymposium.com.au/becomea-sponsor

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