3M™ Cubitron™ 3 Cut-Off Wheels with their fast cutting andlong-lasting performance improve productivity and efficiencyin various body shop cutting processes.
These Cut-Off Wheels are built with the 3M™ Cubitron™ 3 Precision Shaped Grains –designed with sharp, angularstructures that continuously fracture to form fresh, sharppoints that allow the discs to slice faster, and last longer. They will cut through most materials, including high strength steels, stainless and mild steel.
eugene.duffy@primecreative.com.au 0412 821 706
Solutions focussed
One of the things that never ceases to amaze us at NCR is how solutions driven the collision repair industry can be. No sooner has it overcome one obstacle or unravelled the intricacies of some new technology, than automotive innovation or changing standards are throwing some new problem at repairers.
This response to learn and adapt may be driven by an instinct for survival but it is also driven by a strong undercurrent in collision businesses to stay relevant. The motivation can be as simple and intrinsic to what they do as being confronted by vehicles with problems and wanting to solve them, in order to get them back on the road.
This edition highlights a range of these issues and hopefully provides some ideas on just how to get them sorted.
One thing that the Fix Network is sure about and that is solving these challenges is made easier with the collective expertise and support of a group. When a lot of smaller independents are at the crossroads confronted by complexity, legislation and tightening margins, the idea of a network, in whatever form that takes, makes sense and collision is an industry that has learnt collective wisdom and advocacy can be far greater than the sum of the individual elements.
The Australian Collision Industry Alliance, tasked with finding the root cause and reviving external impressions of new careers in collision, is a good case in point. Its board, as an example, is loaded with a wide cross section of profound experience and knowledge of the industry. They have come together voluntarily, often from competing businesses, to tackle one of its biggest issues, the
skills shortage. NCR encourages the ongoing support of ACIA to tackle the long- term gap in skills recruitment effectively.
Diagnostics too is another complex and ever evolving issue. Trusted names like Repairify and Hella have a range of solutions in this edition that businesses should consider investing in, not only to prevent hitting technological brick walls but to ensure their businesses are as efficient and profitable as possible. What Riverland Collision Centre shows, with its adoption of Repairify’s remote services, is distance can be overcome as a barrier to efficiency.
In this edition, some of the leading automotive bodies take a look at the new Automatic Emergency Braking design rules that will become mandatory from March for new vehicles, ensuring they become increasingly standard in cars rolling into the workshop. One such step that the AAAA is actively involved in, is developing a code of practice so that repairers know exactly what is needed.
And on the subject of codes, the long awaited MVIRI Code of Conduct should now be open to industry consultation. Schaper in his 2022 review found that a lack of knowledge and engagement in the industry’s key document to govern relations between insurers and repairers was making it irrelevant. Now with a new draft code, NCR encourages all repairers to make this important document relevant by taking a look and contributing their thoughts. If this is to be the repairers’ code it is only fitting that they own it by giving the code committee their considered input.
But this industry is not all about problems. It is also about success stories and we at NCR like to fill these pages with many of those. If you know of one, feel free to get in touch and even consider nominating someone for the prestigious awards on offer on page 36. There is a lot to celebrate.
Eugene Duffy Editor
The National Collision Repairer
Designed for efficiency
Collision repair businesses are always seeking the elusive trio of efficiency and cost savings, without any compromise to quality. Sometimes it is with the everyday items that are intrinsic to the operation of good repairs, like workshop consumables, where this trinity can be most readily achieved.
This is why sia Abrasives has gathered its Swiss expertise and innovation into a new range of abrasives called 1550 siapower that aims to pack a punch in their prime role of stock removal but also add durability to the product and efficiency to paint prep processes.
sia, a Robert Bosch company, has a reputation in abrasives that extends from the automotive workshop and is tested in the rigours of everything from commercial transport to aerospace to the wind turbine industry.
To deliver these benefits to the automotive refinish trade, sia has taken an innovative but user-friendly focus towards both the materials in its range and the design of the new siapower 1550 so that workshops can rely on it every day.
sia National Sales Manager Stewart Pack says their key objectives with the 1550 siapower was efficient stock removal and a very long
lifetime in dry sanding applications.
“Our latest innovation in the field of abrasives sets new standards in terms of stock removal rates and efficiency. Process steps are tailored to the application to boost efficiency, saving time and money,” Pack says.
Optimal
outcomes for different applications
Each part of the range has been carefully designed to optimise their use in the different process steps, adding greater efficiency in incremental but significant time and production savings.
• The 40–220 grit range utilises ceramic content and offers the
highest stock removal rate
• The 240–600 grit range uses semi-friable aluminium oxide that is blue-fired while the 800 uses white aluminium oxide and is aimed at perfect surface quality.
• The 400–600 grit range has optimised clogging characteristics for lacquer sanding. The combination of anti-clog stearate, grain quantity and the chosen resin type reduces clogging to a minimum.
The products are specifically designed for a wide range of workshop tasks including sanding off coatings and impurities, sanding out unevenness at the edges of repaired surfaces, flatting of bodyfiller and composite materials, fine sanding of primer filler, keying of old and new lacquers and matt finishing of old and new lacquers for blending.
The innovative thinking at sia extends throughout the 1550 siapower range, including the paper thickness, which is tailored to the grit and application, is designed for optimum performance whether it is on body filler, primer filler and lacquer.
Adding to the workplace
The range shares an optimal multi-hole pattern designed for the best dust extraction and reduced clogging, that in turn extends the lifetime of the product.
The disc designs minimise clogging and allow for easy changeover.
Designed for specific applications, the new siapower range aims to deliver quality performance and add to workshop efficiency.
Images: sia abrasives
The longer lifetime of the discs means fewer changeovers, lower costs per job and less process interruptions . When the time comes for replacement, the easy fit central hole in the discs is designed to be easily positioned and can be quickly attached to the backing pad for simple easy changeover.
In a simple but valuable addition to the range, the grit identifications are applied with laser to ensure technicians always see what they are working with even after continued use.
Less dust also means a better and cleaner workplace, adding to the occupational health and safety of working conditions in the bodyshop.
siapower extends the sustainability of its products to their wider environmental impact and the use of certified raw materials.
Its Frauenfeld facility in Switzerland only uses products from FSCTM-
certified and controlled sources for the paper backing to live up to the motto of “Forests for all, forever”.
These certified products can be identified by an FSCTM label and corresponding licence number: FSCTM C168085. Further to this, the Bosch Group with its more than 400 locations worldwide has been carbon neutral overall since 2020.
Multiple selections, multiple applications
sia products have a long and successful history across the globe that has demonstrated impressive removal rates across the automotive, truck, bus and railway industries, as well as aerospace and wind power sector.
1550 siapower is particularly suitable for dry sanding and can be used on a wide range of materials including: primer filler, body filler,
lacquer, paint, epoxy, cathodic dip primer coat, gelcoat, and glass-fibre reinforced plastic (GRP).
The range is also designed to meet the specifics of the workshop with a range of discs in 125 and 150mm; rolls in multi hole and perforated versions plus strips in multi hole denominations to meet a range of tool and hand sanding options.
You can find additional information at: siaabrasives.com/en-au/siapower/
siapower – Boost your efficiency
The range includes discs, rolls and strips to meet the requirements of a variety of tools.
Energy efficient air compressors for the workshop
Most repair workshops are looking for ways to streamline their day-to-day operations. In reviewing processes, the highly specialised but vital area of air compressors may sometimes get overlooked. This is why Ceccato, in operation for over 80 years, specialises in providing comprehensive energy saving solutions that can meet the individual needs of the workshop for compressed air systems.
From industry leading screw compressors and piston compressors to innovative oil-free compressors, boosters, condensate management, filters, dryers, and advanced air system controllers, Ceccato offers a wide range of reliable and technologically advanced energy efficient compressed air products.
Ceccato products can elevate compressed air systems to new levels of efficiency and performance in the repair workshop.
Made in Italy with over 80 years of experience, Ceccato is committed to providing customers with reliable, cutting-edge solutions that meet specific workshop requirements.
The air compressor range at Ceccato includes the CSA and DRA compressors. According to Ceccato, the variable speed DRA screw compressors they have on offer will allow workshops to save up to 35 per cent of energy, in comparison to fixed speed compressors.
While traditional compressors work at one speed (100 per cent), variable speed screw compressors regulate the motor’s speed to adjust to the production’s fluctuating air requirements.
Variable speed screw compressors are ideal for applications and production
systems that use compressed air at various times throughout the day. This ensures the accurate quantity of air needed and therefore resulting in significant energy savings.
CSA 5.5-15 KW
The CSA 5.5-15 KW range is a fixed speed oil-injected screw compressor priced for entry level investment and designed to transform your workspace, providing reliability, optimal performance, energy efficiency and ease of use.
Designed to supply all air requirements of artisans, workshops, car body shops, and small to medium industries, the CSA compact air compressor is suitable for restricted spaces. The limited noise level makes it easy to install near the point of use.
The extended cooling capacity from the large fan ensures smart ventilation, improving the air flow and reducing the temperature inside the unit.
The CSA is a low maintenance, seamless and an easy to install solution to enhance workplace productivity.
The fixed-speed range comes in four power variants: 5.5, 7.5, 11 and 15 kW with a pressure range between 8 and 13 bar. It comes in three different configurations: tank mounted version, tank mounted version with integrated dryer and line filters, and floor mounted version.
Tanks are available in two sizes: 270L and 500L.
Features
1. Energy efficient new air end. The free air delivery is increased by up to 13 per cent, and power consumption is reduced by up to 16 per cent compared to previous models.
2. Great serviceability The easy service and quick access to all service parts ensures a maintenance-friendly belt transmission.
4. Designed for performance and convenience. More robust in-house designed components increase reliability and energy efficiency. The compressor is reliable in high ambient temperature environments (up to 46°C) fully tropicalised for harsh Australian conditions. The product is easy to transport due to the forklift slots installed on all units.
5. ES4000S Touch Controller. The 6.1 inch Touch Screen swipe controller makes it easy to control, maintain and monitor the performance of the air compressor unit.
6. ICONS. Capability to remotely monitor the operational parameters of the compressor with built in 4G system and automatic notification of service and maintenance warnings on digital APP.
DRA 10-20 IVR
The DRA 10-20 IVR Direct driven range is engineered for enhanced efficiency.
The CSA 5.5-15 KW. Images: Ceccato
The DRA 10-20 IVR has a high-capacity oil/air cooler and a solid direct drive transmission system with Variable Speed Drive These attributes make the compressor a system you can count on for extensive energy savings and reliable performance in the workshop.
The new addition by Ceccato, the DRA IVR, closely follows the air demand by automatically adjusting the motor speed. Combined with the advanced design of its direct driven transmission and inverter design, workshops can expect to cut down the lifecycle cost of the compressor by up to 35 per cent.
Features
1. Safety first. The safety precautions of the compressor include a double fan grid for finger protection, no hot parts on the external side of the machine, no belts, forklift bars for easy moving, and an extra temperature switch on instrument block to prevent risk of fire.
2. A silent system. The compressor can be placed close to the usage point, reducing pressure drop and consequently saving on energy costs and air leakage.
3. Easy maintenance The key maintenance components are strategically placed for safe
maintenance, including an external oil level check, and easy to drain system.
Plug and play your compressor. DRA can be easily positioned and installed in a dedicated compressor room or in the workplace. In the dry versions, all the components are pre connected, the customer just needs to link compressed air piping, plug the machine and switch it on.
The DRA also features the ES4000S Touch Controller, and ICONS remote monitoring systems. The DRA Variable Speed Drive comes in three power variants: 7.5, 11 and 15 kW with a pressure range between 4 and 13 bar. It comes in three different configurations: tank mounted version, tank mounted version with integrated dryer & line filters, and floor mounted version.
For more information, visit https://www.ceccato.com/en-au
DRA 10 - 20kW
The DRA 10-20 IVR Direct.
Business in the top end
Longevity in a repair workshop is the goal for many businesses. The Turnbulls have successfully been operating Al’s Panel Shop for 40 years, and have learnt a few secrets to success along the way.
Adapting to changes in the repair industry is at the front of every workshop owner’s mind. The international workers at Al’s Panel Shop have been the key to their success.
A family-owned business, Al’s Panel Shop is located at the top of Australia in Darwin, the Northern Territory. A husband and wife team, Alison and Greg Turnbull have been running the workshop for the last 40 years. In 1984, Greg took ownership of the business
and hasn’t looked back since.
With 20 employees, and 25-30 vehicles to repair per week, Al’s Panel Shop knows a thing or two about adaptability and efficiency.
NCR spoke with Alison and Greg Turnbull’s daughter, Rehanna Mortimer, to discuss how the workshop operates and adapts to the changing conditions of the industry.
Managing the workshop office and estimating, Rehanna has been working in the family business for over 10 years.
“I have really enjoyed the more forward facing role in the business,” Rehanna says.
Giving nature
Al’s Panel Shop embrace their staff and recognise that the workshop isn’t just a place of employment, but also an opportunity for people to thrive and learn new skills.
“We like to think of our team members as family,” Rehanna says.
“We have quite a few long-term
The team at Al’s Panel Shop. Images: Al’s Panel Shop
employees that have been with us for many years.”
With the industry-wide skills shortage, many workshops are struggling to find staff. Al’s Panel Shop has welcomed international workers into their workshop to combat staff shortages.
“The application to become a sponsor is lengthy and costly, and the progress through the Dept of Immigration can take quite some time,” Alison says.
“It is definitely not a quick fix to staff shortages and generally once the employees are on site, there is 6 – 9 months’ worth of training to get them up to our standard.”
“We have had a couple of migration agents over the years and their costs are very reasonable, the cost of lodging the visa application with the department is the costly part.”
Being a medium sized business in a small town, Al’s Panel Shop has had to think outside of the box as a resolution to the skilled workforce shortages.
“Some of our long-term employees have been sponsored as visa workers,” Rehanna says.
“It’s been rewarding to see them become permanent residents and some of them even have become Australian citizens.”
“That’s one of our many proud accomplishments as a business, supporting someone in that aspect.”
Business in the Northern Territory
Classified as a regional city, Darwin is a relatively remote part of the country. For the business, this has been met with a few challenges.
“We do sometimes face challenges with timeframes on parts,” Rehanna says.
Al Panel’s Shop centres their business structure around efficiency, through foreseeing, and planning for potential issues.
“The timing issues with parts means we have to always be one step ahead,” Rehanna says.
“If we have a job that has a short timeframe there can be no second guessing when it comes to parts.”
As well as the issue of recruiting new skilled workers, keeping updated with the latest technology and equipment is also a challenging aspect for repair workshops.
“Technology is one of the biggest impacts for our business,” Rehanna says.
“Over the past 10 years that I have been working in the industry, I have seen so much change in technology, it is so rapid.”
One of the key changes Al’s Panel Shop has witnessed, is the change of recalibrations for vehicles.
“It is an area we have had to upskill our staff on. It has been an additional change that is required in the majority of vehicles we see,” Rehanna says.
Taking pride in repairing vehicles and keeping customers satisfied in a small community is essential to keep the business afloat. Focussing on every step of the repair process is something Al’s Panel Shop takes great pride in.
“The other major change we have
The workshop repairs between 25-30 vehicles per week.
The Turnbulls at the MTA Awards.
seen is in the paint processes and colours,” Rehanna says.
“To paint a modern car these days you need to have a lot of knowledge for the product and techniques required to make the final product flawless.”
During COVID, the office team at Al’s Panel Shop had to learn to quickly adapt to the new challenges and processes.
“Insurance companies since COVID have made several changes to their processes,” Rehanna says.
“A lot of the time its panel shops that are managing clients and claims. While this means we can manage the flow and claims quicker it also means a lot more admin time per claim.”
A strong workplace
Like most workshops, Al’s Panel Shop is focussed on maintaining a strong culture in their workplace.
“Our greatest strengths are our strong workforce and our customer service,” Rehanna said.
Their strong workforce is underpinned by many factors, a few of which being resilient leadership and a robust foundation of apprentices. Al’s Panel Shop currently has 3 apprentices, all of which are nearing the end of their training.
“We have trained many apprentices
apprentices for leading roles, but we also encourage them to move upwards elsewhere in the industry too.”
Not adverse to the apprentice struggle, Al’s Panel Shop have also recognised a decline in the number of apprenticeship applicants every year.
“We’re finding over the last several years there is a major shortage in interested applicants for apprenticeships,” Rehanna says.
“In the coming years, if this matter isn’t resolved there will be a shortage of skilled panel beaters and spray painters.”
Rehanna cites the biggest area of improvement they are focussing on is maintaining a solid work-flow, and productivity.
One action the workshop is taking to increase work-flow, and create a sustainable and productive system, is upskilling their employees in leadership positions.
“Recently, our workshop foreman has been spending a lot of time on ADAS training,” Rehanna says.
“Moving forward this will be a big help in ensuring jobs can be efficiently managed.”
Cheerleaders for the industry
With over 40 years of experience, the Turnbull’s are well established in the
of good options from training facilities, software providers and part suppliers,” Rehanna says.
When asked what the future looks like for Al’s Panel Shop, Rehanna has confidence in the workshop’s ability to keep pushing on.
“We aim to keep doing what we
Alison and Greg Turnbull.
The Turnbulls have owned Al’s Panel Shop for the last 40 years.
Do you have the
in the collision repair industry working for you?
The Future Leaders series run by The National Collision Repairer is a showcase of individuals in the industry who display outstanding future potential and growth. We would like you to consider nominating people who fit this description. It is a great opportunity to recognise emerging talent and leadership and give some high-profile recognition to your exceptional staff through our magazine and website. To nominate someone, send us a name, contact details and a brief synopsis of their achievements to: eugene.duffy@primecreative.com.au or call 0412 821 706 for more detail. Proudly supported by iag
Fix Network’s path to excellence
The pathway from efficiency to profitability and then onto growth and expansion, can be daunting for an independent business. Part of the value Fix Network offers its franchisees is hands-on and ongoing support on each step of the journey.
Whether it’s in the intense early stage of joining the network or when franchisees are operating at speed and looking to the next stage of growth, one of the key advantages of Fix Network is its wider resources and expertise. In particular, its Business Excellence Program is a key part of this ongoing support and aims to take sustainable businesses to the next level. Designed to be a continuous improvement program, it is anchored by three key pillars: financial performance, operational performance, and customer satisfaction.
For Fix Network Head of Business Scott Croaker this gives transparency over key success areas of the business and also a clear understanding of how to improve.
“The Business Excellence Program is designed to merge data driven insights across the critical areas of the business, with operational processes. At a higher level the Key Performance Indicator (KPI) measurements provides indicators about where the businesses could be performing better and identifies the processes that need to be drilled down into to support them in terms of their results,” Croaker says.
“We want to focus on improving their businesses to a point where they’re successful and sustainable. And we do it on a quarterly cycle, because it gives us time to implement any actions, process changes, and for the measurements to be realised the next time.”
Added perspective
Fix Auto Australia General Manager
Steve Taylor says one of the most valuable elements Fix Network can bring to a new member is a depth of wider expertise from the support team.
“It’s applying a structured and time-tested process to the business,” Taylor says.
“Some of these small businesses they’ve taken over their dad’s business. It’s been operating the same way for many years, or they’ve decided to go out on their own, but they may not have that shop management experience and the process-driven thinking that you get from some larger shops, or 30 years of operation of the business and best practices. It’s introducing them to new concepts and more efficient ways of processing their work and operating.”
Croaker sees this as the vital new perspective for the businesses to support them achieving their goals.
“I think a way to summarise that is
most of these independent owners are so busy working in the business, they don’t have time to work on the business,” Croaker says.
“As Steve says, they don’t know what they don’t know. But we’re able to work on the business and create that visibility and insight for them in terms of what they may need to change.”
Data driven
“One of the critical steps towards business excellence is the use of performance data,” Croaker adds.
“The other great benefit we’ve got is industry and network benchmarking, because we’ve got the same sort of viewpoint across all our businesses that we can say, there are some areas that we can improve.
“We need to make sure that our shops have the same level of data, clarity, and insights into their business to be
Fix Network Head of Business Scott Croaker; and Fix Auto Australia General Manager Steve Taylor. Images: Fix Network
able to make decisions and improve sustainability. And of course, Steve and his team, being in the shops and seeing how they operate differently, can share those best practices across the network.”
“Last year we hired a data and network performance manager who oversees the collection and aggregation of all of the information and builds bespoke performance reporting based on feedback and engagement with the network.”
Fix Network Data and Network Performance Manager Trent Davey is the man tasked with this and says he’s excited to be part of the evolution of the Business Excellence Program for Fix Auto and Novus Glass.
“This initiative is all about strengthening the network and providing tools that help our franchisees thrive,” Davey says. “I am passionate about creating programs that drive success
to the value we will provide in 2025 and beyond.”
The start of the journey
Steve Taylor details how this data is turned into action on the whole journey with the network from joining to increased capacity.
"First and foremost, we need to ask ourselves: what steps must we take to ensure the shop is profitable? The answer lies in the data,” says Taylor. “If the shop isn’t profitable, we then focus on identifying the key areas we can address to turn that around."
Taylor’s team will look at a wide range of inputs such as work sources like insurer contracts, and workshop consumables, like spare parts supply and how the network can advise and help.
“Then we look at their flows and average repair times. Are they quoting
also a strength they can leverage.
“We then help from an operational perspective through guidance on how to increase their volume through the door. We look at their quoting methodologies. We do a pretty intensive audit. Then we spend time with the estimators, the business owner, the production manager demonstrating how to increase their speed through their shop, how to increase productivity, and how to identify the best options for the car and the shop as well.”
Change and the journey
Part of the initial process with a new member includes inducting and instructing every member of staff. Taylor says any initial reticence to change can normally be overcome with a hands-on approach in the workshop. Showing the benefits of how the changes work is a powerful agent for change.
Individual shops benefit enormously from the collective expertise of the network in the Business Excellence program.
that, the marking up of cars. In the whole process, we’re not asking them to work harder, just smarter.”
What customers want
Under the Business Excellence Program, customer feedback also becomes a vital resource to improving business.
“All of our customers that come through our network receive an NPS survey to get feedback on their experience with a focus on service, quality and communication. The results of these surveys are used as part of the Business Excellence Program to identify opportunities to drive improvements with our network,” Croaker says.
“We monitor and review the responses. The high-level reporting that we put into the business excellence program provides us with trends and insights to help pinpoint broad areas of challenge and define and
review processes to enhance their customer experience processes.”
This also includes the need for the shop to more effectively and fully communicate with the customer about any issues.
“The biggest key here, it’s all about managing the customer’s expectation,” Taylor says. “Explain to your customer each and every time, this is the type of car you’ve got, this is how long we need for the repairs.”
The program can deliver optimal results, a satisfied customer that reflects well on the workshop and the insurer.
“And what comes out the end of it all, is we end up with a beautiful word called trust,” Taylor says. “We’ve got trust from the insurer; we get trust from our franchisee. Without trust, you can’t do anything.”
This position is the perfect launch pad for increased growth.
“And that’s where we come back in from a business excellence perspective. We’re not there every week, but we are talking a lot on the phone, and we’re onsite every quarter to go through and look at the data. What’s the data telling us, and at that stage where they can then adjust and tweak and support them through that whole journey.”
Croaker agrees this element of mutual support and benefit is a crucial ethos of the network and its adoption of family values. Meeting the high standards of quality and efficiency can be the avenue to further expansion.
“It’s an important part of our growth and our strategy is we’re only as strong, from a network point of view, as our weakest link,” Croaker says.
“We ensure that all our shops are at that point, that we’re comfortable to be able to then advocate for them to insurers and work providers.”
The network can then tailor a growth plan dependent on the individual and the business environment, with some of its successes demonstrated by businesses expanding into multi shop operations.
Clear and shining path
Another major part of Fix Network’s business that has benefitted from the Business Excellence Program, is leading automotive glass repairer Novus Glass. The fast-evolving business, acquired by Fix Network in 2017, now has 52 glass outlets across Australia and is a leader in adapting to the rapidly changing technology of replacing and repairing windscreens.
Novus Glass Australia General Manager Jack Parkinson and Fix Network Data and Network Performance Manager Trent Davey.
Novus Glass has more than 50 outlets in the network and has built a reputation on being a pioneer in auto glass replacement and repair, including this newly renovated site at Sale.
Croaker says the Novus Glass journey has had its challenges, but the network is now in a great position to further develop its market leading position.
“It’s been a big focus of ours to reinstall that trust,” he says. “We’ve reengaged the network, we’ve elevated our performance, and we’ve invested in our team to make sure that we’re providing them with the support, the marketing and the work provision.
The Business Excellence Program can then take it to that next level. Traditionally, the franchise was about becoming part of the national brand, getting that work provision but we want to go that step further and ensure that they’re sustainable, that they’ve got the right practices, and that they understand how to get the most out of their business.”
Novus Glass Australia General Manager, Jack Parkinson explains “Novus Glass is empowering independent Autoglass businesses with the tools, infrastructure, and support they need to grow and succeed, all under the strength of our united brand”.
“We have a vast amount of resource and infrastructure through Fix Network that comes from a global viewpoint, looking at operations of over 2000 shops and turning that into data driven outcomes. In addition, we share a close working relationship with the New Zealand business which is a very strong market for Novus so being able to utilize and connect with other countries has been fantastic”.
For Parkinson the Business Excellence Program is a resource that sets the businesses up for the future.
“This kind of program is imperative to be able to run an effective glass business in 2025,” he says.
“Like collision, the margins have tightened, and a large majority of the work is switching to insurance. To be in the insurance business, you have to be on direct work supply agreements, which Novus is. To do that you’ve got to have competitive pricing, and you’ve got to be able to differentiate from competitive brands. Where the Business Excellence Program comes in is being able to support the network as a corporate partner, to make sure that we’re assessing, monitoring, and staying on top of the financials, and then all the operational practices that go on within those businesses so that we can make sure they’re maximizing their processes to increase efficiency and sustainability.”
For Parkinson this is the logical next step to best utilise and develop the strengths of the network’s individual members: outstanding customer dedication, quality work and business loyalty.
“Similar to Fix Auto, our franchisees have got skin in the game. It’s their business on the line, so from an end product point of view, we absolutely smash it.”
For more information, please visit www.fixauto.com or www.novusglass.com
Taking back control
Being a regional repairer doesn’t have to mean getting left behind. The initiative and drive shown by Riverland Collision Centre has revealed utilising remote services like Repairify not only improves workshop efficiency but enhances a business’ reputation.
Time can be the enemy to many workshops. The battle to reduce keyto-key times and still be committed to delivering the quickest and highest quality repair can be an even more daunting prospect due to Australia’s wide-open spaces. This is where Riverland Collision Centre’s story and how they utilised Repairify becomes a model in how to turn a challenge into a business opportunity.
Confronted with advancing ADAS technology and coding gateways that are becoming standard on modern vehicles, Riverland Collision Centre Assistant Manager Jake Beaumont says they were looking for a solution that would enhance workshop efficiency and the customer experience.
“One of our biggest challenges was handling vehicles that required ADAS calibration but had no local dealership support,” Beaumont says.
“For brands like BMW and Volkswagen, the nearest dealership is in Adelaide—about 250 km away. Previously, we had to tow vehicles that distance just to get a calibration done. With Repairify’s remote calibration capabilities, we can now perform these
calibrations in-house, saving significant time and costs.”
The business, based in Berri South Australia, caters for a wider range of models and services, but it was often basic services like dealing with the ADAS cameras incorporated into windscreens that showed the urgency of finding more efficient solutions.
“Another major reason was our windscreen services,” Beaumont says. “If a customer needed a windscreen replacement and there wasn’t a dealership nearby for calibration, we had to schedule everything around the dealership’s availability. Sometimes that meant a three-week delay just to complete a simple job. With Repairify, we can now complete these jobs without unnecessary delays.”
Perhaps the most significant impact on the business was the sense that with expert help from Repairify, the collision repair business could take control over its own workflows.
“The biggest issue was timing. Before we had the tools, we had to align our repairs with dealership availability. If a dealership couldn’t take a car for calibration for several weeks, we
couldn’t complete the repair and would return the vehicle to the customer. With Repairify, we now control that timeline.”
This has also meant increased business opportunities with upskilling of the workshop in calibration services and remote diagnostics utilising Repairify’s All-In-One Diagnostic tool.
“The Remote Services have been a game-changer,” he says. “Instead of booking vehicles into dealerships, we handle ADAS calibration in-house, which reduces turnaround time significantly. It’s also been great for diagnostics— identifying engine lights and clearing fault codes without needing additional tools.”
As OEMs adopt increasingly sophisticated coding and gateways, this means the workshop is not confronted with time-wasting diagnostic dead-ends when working on a vehicle and they have Repairify’s technical support team to back them up.
“Sometimes we’ve plugged in for a remote calibration and weren’t sure about the fault codes. The Repairify team, which includes former dealership technicians, quickly guided us through troubleshooting.
Remote diagnostic services have enabled the Riverland Collision Centre to conquer the disadvantages of distance. Images: Repairify
Their experience has been invaluable.”
“We do a lot of work for O’Brien’s, and they initially set us up with the Bosch system. However, some models were locked, meaning we couldn’t access them with Bosch. With OEMlevel diagnostics through Repairify, we now handle these calibrations in-house without dealership intervention.”
For the Riverland Repair Centre this has also added the business opportunity for a wider footprint as other businesses come to them for the calibration services.
From March 2025 Automatic Emergency Braking systems will be a mandatory design rule in all new vehicles sold in Australia. But this is only one element of ADAS dependent car technology. While ADAS systems were first being seen in workshops around 2016, one US study found that
“Before Repairify, we couldn’t do many of these calibrations ourselves. Now, I don’t think we’ve had a radar calibration we couldn’t complete.”
JAKE BEAUMONT
by 2023, 90 per cent of new vehicles were equipped with at least six ADAS systems. This changing nature of the car parc shows how quickly the technology has moved into repair workshops and how often this work is required.
“We frequently calibrate radars when bumpers are removed or replaced,” Beaumont says.
“Before Repairify, we couldn’t do many of these calibrations ourselves. Now, I don’t think we’ve had a radar calibration we couldn’t complete.”
“It’s also been great for 360-degree camera calibrations, blind spot monitoring sensors, and radar coding. If a new radar is installed, we can program it before calibration, all through the Repairify system.
“If there’s an issue, we can diagnose it immediately instead of waiting for a dealership. That speeds up keyto-key times, meaning cars don’t sit in the workshop waiting for thirdparty intervention.”
Riverland Crash Centre grew out of
Riverland Collision Centre can now perform calibrations in-house with Repairify’s remote calibration capabilities.
a fifty-year old family business, Rose & Phil Crash Repairs, that current owner Ben brought about seven years ago. Reputation and word of mouth in the community remain important for Riverland Collision Centre and faster repair times have enhanced this reputation.
“Booking jobs is smoother, and we’re delivering faster turnaround times,” Beaumont says. “Customers appreciate that they don’t have to wait weeks just
because a dealership is unavailable.”
Part of this is ensuring customers trust the increased expertise of the workshop and they are developing conversations about what the repair process involves.
“Many customers don’t even realise their cars have ADAS features,” he says. “They know the car stays in its lane but don’t know there’s a camera making that happen. When they ask about windscreen replacements, we explain that we handle remote calibration in-
house and provide a printed certificate verifying the calibration.”
While Beaumont takes the lead in system development with Ben in the business, the team of nine have adapted readily to the complexity of modern automotive information with the ongoing support of the Repairify team.
“Shane from Capricorn introduced us to Repairify,” Beaumont says. “He explained how it worked, and we were interested in learning more. He arranged for a test and while it seemed a bit complex at first, we realised how beneficial it would be.
“Then Sean and Brad from Repairify provided great training. There was a lot of information to take in initially, but after using the system a few times, it became second nature.”
From these first steps Beaumont says it was a steady path to it becoming a standard part of the business’ workflow and will continue to be into the future.
“It’s essential,” he says. “Without it, repairs would take longer, and we’d be reliant on third parties. We wouldn’t go back.
“Repairify has had a positive impact on our workshop. It has improved efficiency, reduced wait times, and allowed us to offer better service to customers and insurers alike.”
The All-in-One Tool from Repairify that can make diagnostics so much more efficient.
The skills and support has added business opportunities for Riverland Collision Centre as it offers calibration services to other businesses.
Putting a brake on repairs
2025 will be a landmark year for automotive safety with one of the first mandated safety systems in all new cars. But how will Automatic Emergency Braking affect repairers?
The increased advancements in technology, including ADAS, AEB systems, and autonomous driving, are all aimed at reducing the rate of fatal collisions on Australian roads.
In an attempt to achieve this goal in Australia, all new vehicles will need to include AEB technology from March 2025 following legislation introduced in 2023. The design rule has the potential for some OEMs to end imports of noncompliant models.
For the collision repair industry, the new AEB technology will mean additional calibration requirements and a thorough understanding of the new AEB systems.
In encouraging news for Australia, a new study in the US has revealed that automatic emergency braking continues to improve as it cuts the rate of rear-end crashes in half.
The latest study by the Partnership
for Analytics Research in Traffic Safety (PARTS), pairs auto manufacturer equipment with police crash report data, covering 98 million vehicles and 21.2 million crashes. The study is the largest and most comprehensive research of advanced driver assistance systems (ADAS) to date.
Australian laws this year will relate to vehicle-to-vehicle avoidance in the most common rear end class of collision, and will step up to include vulnerable road users such as pedestrians and cyclists by 2026.
Victoria’s lead automotive industry body, the VACC believes the new AEB system laws will have a significant impact on repairers.
“The upcoming changes represent a significant evolution in automotive repair, requiring a balanced approach between embracing new technology and managing implementation challenges,”
the VACC says in statement.
“The key to success will be careful preparation, ongoing training, and a clear understanding of the responsibilities and risks involved in working with these advanced systems.”
The reception to the change
While change often brings a mixture of reactions, the general mood for the AEB laws has been a positive reaction overall, it says.
“The industry response has been predominantly positive, with organisations like VACC supporting the strengthening of Australian Design Rules, particularly regarding safety systems,” a spokesperson says.
“While larger operations have found it easier to embrace the change, some smaller independent repairers have expressed concerns about the implementation investment
Issues in Focus
requirements and will look to outsource some of the calibration work to specialists.”
Australian Automotive Aftermarket Association CEO Stuart Charity also highlighted the change as a positive step forward for the industry and Australian road safety but it did come with a need to adapt.
“It is a real game-changer for road safety,” Charity says.
“However, it’s important to acknowledge that AEB is just one part of a broader category of ADAS, which have been in vehicles for some time. Features such as Adaptive Cruise Control and Lane Keep Assist have already enhanced the driving experience and improved road safety.”
How will it affect repairers?
The new change to vehicles will require repairers to understand the new systems. According to the AAAA, the biggest impact the AEB systems will have for repairers will be the calibration.
“Repairers will need to consider AEB as part of routine repairs, particularly when replacing components that impact its sensors, such as windscreens, bumpers, tyres and suspension systems,” Charity says.
“Many AEB and ADAS systems require precise recalibration after repairs to function as designed. This means repairers must have the right diagnostic tools and training, and in some cases, access to vehicle manufacturer data.”
In 2025, the AAAA is launching a new ADAS Service and Repair Industry Code. This Code is being developed by a AAAA Technical Working Group, which brings together experts in ADAS calibration services, equipment manufacturers, master technicians, glass replacement specialists, and trainers from the collision repair sector.
This initiative will aim to provide practical, robust, and credible guidance to ensure that ADAS-equipped vehicles, including those with AEB, continue to operate safely after repairs.
How to prepare for change in the workshop
Acknowledging and understanding the changes are the first steps in the process to implementing change. Investing in training and having the correct equipment to accommodate the additional calibration are the actionable strategies repairers can implement in the workshop.
The VACC highlighted several critical considerations for workshops.
Equipment and space requirements must be carefully evaluated when establishing new service centres or retrofitting existing ones - this includes specific lighting conditions and calibration spaces.
epairers must understand that this technological shift is inevitable - failing to embrace it risks falling behind in the industry.
Investment in diagnostic and calibration equipment needs to be strategic.
Establishing relationships with OEM providers and technical information services providers is crucial.
egular review and updating of repair procedures is essential, given the liability risks involved.
The AAAA also recommended that repairers should start by assessing their current capability to handle ADAS
calibrations inhouse, including AEB.
“If repairers are unable to conduct calibrations inhouse then they will need to locate a ADAS calibration specialist that is located nearby,” Charity says.
If workshops decide to undertake calibrations inhouse, the AAAA urge them to consider investing in diagnostic tools and calibration equipment suited to AEB and other ADAS technologies.
“Understanding manufacturer-specific requirements for AEB calibration and repairs is essential,” Charity says.
“Training staff will ensure they can correctly diagnose and calibrate AEB and ADAS systems.
Reviewing workshop processes to include ADAS checks when performing repairs that could affect these systems is very important.”
Will additional training be provided to repairers?
According to the VACC, there are currently sufficient aftermarket training providers delivering ADAS training, including equipment manufacturers, industry specialists, and industry associations and RTOs.
However, VACC have identified several areas needing attention:
1. There needs to be increased public awareness about the importance of maintaining vehicle safety and regular servicing.
2. Enhanced compliance monitoring, such as roadworthy inspections, is necessary to ensure ADAS systems continue operating according to manufacturer specifications, particularly after collisions or modifications.
3. Investment in upskilling and training will be an important factor for all repair businesses.
Charity described training as an ‘essential’ tool for the upskilling of staff.
“The AAAA is actively working to ensure that independent workshops have access to the necessary training and information so they can continue to service modern vehicles safely and efficiently,” Charity says.
Charity identified that there is still some variability in the availability of manufacturer calibration information.
CEO of AAAA Stuart Charity. Image: AAAA
Calibration will need to become a normal part of workshop routine under the developments. Image: kanpisut/stockadobe.com
“The AAAA are monitoring this as part of our critical ongoing work advocating for fair access to repair data for independent repairers,” Charity says.
“The ADAS Service and Repair Industry Code is an important step toward providing workshops with the practical guidance they need to confidently repair and calibrate AEB and other ADAS systems.”
AEB systems in the US
The transition in the US has not been so smooth,. Despite laws being passed in April 2024 that have set a mandatory target for new vehicles for 2029, there are objections the technology cannot match the safety requirements.
The PARTS study
In January 2025, PARTS released results of its second study — the largest government-automaker study to date
about the real-world effectiveness of advanced driver assistance systems in passenger vehicles. The study showed automatic emergency braking continues to improve as it cuts rear-end crashes in half. The study also found a nine per cent reduction in single-vehicle frontal crashes with non-motorists for vehicles equipped with pedestrian automatic emergency braking systems.
This study is a follow-up to a previous ADAS effectiveness study released in 2022. It more than doubled the number of vehicle models included, and added three additional vehicle segments, three additional states, and three new model years.
For the first time, the study included data from new PARTS members Ford and Hyundai. Other manufacturers contributing data to this study were General Motors, Honda, Mazda, Mitsubishi,
Stellantis, Subaru, and Toyota.
The data showed an increase in AEB effectiveness, from 46 per cent across model years 2015–2017 to 52 per cent across model years 2021–2023, indicating that advancements in the technology have led to tangible improvements.
The data also showed a nine per cent reduction in single-vehicle frontal crashes with non-motorists, including pedestrians, cyclists, scooters, and wheelchairs, for vehicles equipped with pedestrian automatic emergency braking (PAEB) systems.
This is the first time a statistically significant measure of PAEB effectiveness has been quantified by PARTS. Pedestrian crashes are among the most severe forms of traffic crashes, with deaths accounting for 18 per cent of all traffic fatalities, according to NHTSA.
The business of doing business
Ask a group of collision repair centre owners what the goal of their business is, and the majority are likely to say, it’s to repair accident damaged vehicles. Although that is certainly one of the goals, Greg Tunks, PPG MVP Business Solutions Manager ANZ, argues there is a higher purpose that is essential for the long-term success of the business.
“While repairing vehicles is the function of the business, the ultimate goal of a collision repair business – and any business, for that matter – is to make a profit. Without making a reasonable profit, it’s very difficult to pay staff what they are worth or to make the necessary investments in new facilities, equipment and technology. What’s more, as an owner who is investing and taking the risk of operating a business, you should also expect to reap a reasonable reward. I don’t think owners should be uncomfortable around talking about the
need to make a profit. In fact, consistently doing so keeps the doors open and allows you to continue doing what the business is designed for. The question is, how do we ensure the business generates a consistent level of profit? I believe it’s by embracing change and taking advantage of the opportunities that are available to you, particularly in terms of technology, products and processes.”
When PPG’s MVP Business Solutions program was launched locally around 25 years ago, Tunks says the typical collision centre owner was a tradesperson who
had transitioned from the workshop floor. Although they generally had good trade skills, their business skills often varied significantly. Today’s collision centre owners are typically a little more business savvy and this helps them recognised opportunities to enhance their business performance, according to Tunks.
“In the early days, the MVP Business Solution team spent a lot of time in coaching owners in business skills such as monitoring the financial numbers to keep it on track to ensure goals and targets are met. Later on, it transitioned
to helping repairers understand modern business concepts, such as ‘lean methodology’ and ‘5S principles’, in order to remove waste from the process so you can be more productive and efficient. All this is still relevant today but there is another key factor that is helping to drive improvements in business performance –technology.”
“Two key examples of that are the PPG LINQ suite of digital technologies, including the DIGIMATCH™ spectro, the VisualizID™ 3D colour visualisation software and MOONWALK® automated dispensing system. On top of that, there are new PPG product technologies that you can begin taking advantage of with no extra investment required. I am talking about the new low energy cure solutions – LVP-565 Air-Dry Primer, LVC-177 Rapid Performance Clearcoat and LVC-131 UHS Clearcoat. Although they were originally developed to combat rapidly rising energy costs, they actually come with the bonus of extra speed and efficiency.”
“How do they do that? If you think of the spray booth (s) as a funnel for the business – in a traditional refinish process, all the jobs need to pass through the funnel. Apart from reducing energy costs and lowering the business’s carbon footprint, the key advantage of these PPG low energy cure solutions is to free up the flow of jobs squeezing into the funnel and make more space so it’s possible to have more booth cycles in a given time. For example, LVP-565 Air-
Dry Primer air dries in just 30 minutes @ 20°C. It’s also really quick to apply with a single visit application mode where absolutely no flash-off is required. Best of all, by applying it in a suitable prep bay, it doesn’t impact on the booth cycle at all. Then there are the next generation clearcoats which also offer the ability to reduce pressure on the spray booth funnel. For a start, LVC-177 offers an air-drying mode where it’s dust free and ready to handle in just 20 minutes @ 20°C. As well as that, both clearcoats can operate in short bake modes that shortens the booth cycle.
It will also save money on electricity and gas charges but for many collision centres, reducing the business’s carbon footprint is less interesting than increasing profitability. However, repairers are quickly realising is that these PPG low energy cure solutions are a real win / win because they offer the ability to take the pressure off the booth, speed up workshop processes and reducing greenhouse emissions, while at the same time boosting profits. Some people will say that you can’t have speed and quality together – well, in this case you can and that is a big plus with embracing technology. Some repairers are happy to simply run with these new technologies while others are keen to engage with the MVP Business Solutions team to work with them, one-on-one to refine different aspects of their workshop processes. Either way, the result can be dramatic. When you monitor the results before and after, it’s not uncommon to see a five to 10 per cent increase in production – that is
huge in the big scheme of things. In some instances, a shop might see a 20 to 30 per cent increase in bottom line profitability by changing to a processoriented system.”
“The beauty of choosing PPG is that you have complete choice in how you choose to play it for your business. You can simply decide to embrace the latest technology and enjoy the advantage. Alternatively, as part of the PPG support package, you can get assistance from the MVP Business Solutions team to streamline your products and processes. Best of all, you can choose the level of support from the MVP Business Solutions team – from a business health check to a full-on one-on-one support program, it’s up to you. At the end of the day, the objective of every business is to make money and that means technology, products and processes to cycle production through as efficiently as possible.”
PPG’s MVP Business Solutions program is available as part of PPG’s comprehensive support package to help customers improve performance across the full spectrum of business activities, to enhance profitability. Enquire at mvp.anz@ppg.com or contact your PPG Representative or PPG’s Customer Service Hotline 13 24 24 (Aust) or 0800 320 320 (NZ).
The LVC-177 Rapid Performance Clearcoat and the LVP-565 Air-Dry Primer can help with rising energy costs, as well as add extra speed and efficiency.
PPG MVP Business Solutions Manager ANZ Greg Tunks.
Focus on Training
Drive your skills forward
Vocational education providers play a vital role in nurturing and training the next generation of collision repairers. GOTAFE provides quality, industry-aligned and hands-on training to students and employers, which is helping to increase the automotive workforce in regional Victoria.
Five reasons to study paint and panel at GOTAFE
For those interested in the automotive industry and who have a passion for transforming damaged vehicles into flawless works of art, then studying a Certificate III in Automotive Body Repair Technology (AUR32120) or Certificate III in Automotive Refinishing Technology (AUR32420) at GOTAFE might be the perfect choice.
Located in the Goulburn-Ovens region in Victoria, GOTAFE is renowned for providing top-quality vocational education and training in autobody repair and refinishing, helping students prepare for a rewarding career in the industry.
Additionally, with people retiring and fewer younger workers entering the automotive industry, regions such as Goulburn Ovens are seeing a growing need for talent.
Nationally, a workforce shortage exists for panel beaters and demand is expected to grow by a further 10 per cent, according to Seek, meaning graduates can take the knowledge with them and are well positioned to find a job anywhere in Australia.
Here are five reasons why young people should consider enrolling in automotive body refinishing or automotive body repair courses at GOTAFE:
1. Hands on, industry standard training
At GOTAFE, all automotive qualifications are designed to offer a combination of theoretical knowledge and practical skills.
Students work on real vehicles in stateof-the-art workshops, gaining hands-on experience that mirrors the day-to-day operations of professional automotive technicians and autobody repairers.
The training incorporates industrystandard techniques, ensuring that they are well-prepared to meet the demands of the modern automotive repair world.
Certificate III in Automotive Body Refinishing Technology (AUR32420) student Nick Stephens shared that he enrolled with GOTAFE to enhance his skills in industry.
“I have learned lots of different skills like welding, metal finishing, and all different stuff about car models, as well as heaps of skills I can take into the workplace.”
2. Expert trainers with industry experience
GOTAFE boasts experienced trainers who have a wealth of industry knowledge and practical experience.
Learning from seasoned professionals means students will gain insights into the latest industry trends, techniques, and technologies.
These Trainers are dedicated to
student success and will guide them through every step of their learning journey, providing them with personalized support to ensure they excel.
“The skills and knowledge that our paint and panel students learn throughout the process will help them to be the best of the best out in the industry,” GOTAFE Lead Educator Automotive Mark Earnshaw says.
3.
Strong industry connections
GOTAFE has built solid relationships with employers and industry leaders, giving students the opportunity to network with potential employers and apprenticeship providers.
Partnerships with local automotive businesses increase their chances of finding work placements and gaining valuable connections that can boost career prospects in autobody refinishing.
Employers recognise the quality of education at GOTAFE, making graduates highly sought after in the job market.
4. Diverse career opportunities
Studying automotive at GOTAFE opens the door to a wide variety of career paths which allows students to bring their passion to work every day, and get state-of-the-art training in specialty technologies and vehicle types.
Whether prospective students want to work in a collision repair shop, start
Mark Earnshaw, Lead Educator Automotive at GOTAFE is helping train the next generation of automotive workers.
Images: GOTAFE
their own business, or specialise in areas like paint technology or panel beating, the skills and knowledge they acquire at GOTAFE will equip. them for success in any area of the industry.
The automotive repair sector is a booming industry with a constant demand for skilled workers, ensuring that the qualifications are highly marketable.
From farming machinery to luxury cars, there are a wide range of skill sets and specialisations available to choose from.
5. State-of-the-art facilities and resources
At GOTAFE, students have access to the latest equipment and tools used in the automotive industry.
GOTAFE’s workshops are equipped with high-tech facilities that provide students with the resources necessary to develop advanced technical skills.
Whether it is spray booths, paint mixing systems, or specialised tools, they will undertake study with gold standard equipment, giving them a competitive edge when entering the workforce.
Hands-on automotive training
Certificate III in Automotive Refinishing Technology (AUR32420) student Thomas Carlin said he loves working on cars –specifically “bringing them back to life.”
“When you are given something that is broken, and you have got to fix that, repaint it… I love doing that stuff,” he says.
Thomas was one of GOTAFE’s Regional WorldSkills participants, a series of competitions providing vocational education students the opportunity to showcase their talents.
He spoke about the skills he learned in the workshop during the competition.
“They gave us a door skin to paint, along with a sprayer card to match paint,” he says.
“We had to put a decal on the door skin, and a clear coat over that.”
Overall, his love for cars really shone through during his time at TAFE and in the competition.
“I like the challenge, it gets you moving, and makes you focus on what you are doing,” he said.
“It is a big learning experience.” Studying autobody refinishing or
automotive refinishing technology at GOTAFE offers all students the opportunity to gain in-depth knowledge, hands-on experience, and valuable industry connections that are essential for building a rewarding career in the automotive industry.
GOTAFE qualifications equip students with the technical skills required to repair, refinish, and restore vehicles to a high standard.
With expert trainers who bring years of industry experience, they will receive personalised guidance and practical insights.
The state-of-the-art facilities at GOTAFE ensure that they work with the latest equipment and techniques.
Additionally, strong ties with industry partners can open numerous career opportunities, helping students to transition seamlessly into the workforce as a highly skilled, soughtafter professional.
Whether graduates choose to stay local, or take their career elsewhere, students will have the skills to take them where they want to go.
This is an opportunity for students to bring their passion to work every day, by training in specialty technologies and vehicle types with GOTAFE’s Automotive courses.
They can get into the nitty gritty of automotive repair and maintenance, develop an eye for detail and gain the skills for solving problems.
From farming machinery to luxury cars, there are a wide range of skill sets and specialisations available to choose from.
Turbo charge your career. With GOTAFE by your side, YOU’VE GOT THIS.
Visit www.GOTAFE.vic.edu.au or call 1300 GOTAFE (468 233) for more information.
Certificate III in Automotive Body Refinishing Technology (AUR32420) student Nick Stephens is learning skills he can take into the workplace with a GOTAFE qualification.
Certificate III in Automotive Refinishing Technology (AUR32420) student Thomas Carlin said he loves working on cars.
Switching careers
At 25 years old, apprentice Benson Cassidy, has taken the leap from the landscaping industry to automotive, and has learnt a few things along the way.
on Facebook, and with a little bit of luck, he has landed on his feet as a secondyear apprentice with Sheen Panel Group. Leaving school halfway through Year 11, Benson has always been geared towards practical, and hands on work. Benson worked in landscaping for 8 years before switching gears and deciding on the automotive industry.
“But I had a growing interest in cars in my teenage years which took over. A lot of my friends were interested in cars as well, so it was nice to share the interest.”
For Gen Z, the internet and social media play a key role in influencing career pathways. The exposure of different careers and the ability to be flexible and change directions has never been easier.
something I could do,” Benson says.
“The insight definitely encouraged me to pursue this career.”
No stranger to moving around and learning to adapt, Benson grew up all over Victoria. From Morwell, to Horsham, and Geelong, Benson has been from one side of Victoria to the next.
NCR recognises the ongoing support of IAG for the Future Leader’s series and their continued support in developing industry skills.
Benson Cassidy works at Sheen Panel Service in Drysdale. images: Sheen Panel Group
“In the first few months as an apprentice, I saw a range of jobs and would often watch the panel beaters complete their jobs,” Benson says.
“I knew I had a passion for the industry after I completed my first job.”
“From that point on, I was excited and driven to learn the larger and more complicated jobs.”
Breaking into new ground is testing for anyone, no matter the age or occupation. Benson overcame his challenges by leaning into the mentors in his workplace.
“At times in the beginning I kept second guessing myself and was doubtful as to whether I was completing my jobs fast enough,” Benson says.
“To overcome the second guessing, I asked for feedback from the head of panel beating and manager at the workshop.”
“He reassured me and reminded me that I am an apprentice, and it is all part of the learning experience.”
In the collision repair industry, having mentors and strong guidance is essential for encouraging the next generation to continue with their apprenticeship.
“The head panel beater and manager of Sheen Drysdale, Adam, has been instrumental in my apprenticeship journey,” Benson says.
“He has provided me with constant advice and support. He has been great.”
Manager praise
Benson’s manager, Tommie Baird, congratulated him on how far he had come since he first walked through the doors at the Drysdale workshop.
“Benson began working in my workshop as a very shy and reserved young adult. But he kept coming in everyday, starting early and finishing late on his own merit,” Baird says.
“He was always asking questions and listening when things were explained. To me this showed promising signs of a young adult who could one day be a very talented & knowledgeable panel technician.”
Baird outlined how Benson has taken advice and training all in his stride, showing dedication to his apprenticeship.
“Overall Bensons personality, work ethic, responsibility, respect, maturity, confidence, curiousness, willingness to learn and enthusiasm for this trade has made him not only a great team member but is making him an even better apprentice, and one day a great qualified Panel technician,” Baird says.
Favourite part of the industry
Benson’s favourite part of his apprenticeship so far is centred around soaking up all the information and expertise that he can.
“I love feeling satisfied when I see the
Benson is currently two years into his apprenticeship.
final product,” Benson says.
“Seeing that the hard work has paid off is a great feeling.”
“Developing my existing skills and learning new ones is also a favourite part of my apprenticeship.”
When reflecting on the last two years in the industry, Benson highlights his biggest accomplishments.
“Fast tracking my apprenticeship has been a moment I am most proud of,” Benson says.
“Being nominated and in the top 6 for the Apprentice of the Year Award was pretty great too.”
The most important lesson Benson has learned is to remain positive when challenged.
“I remind myself to stay calm and not to get frustrated when you can’t get something right,” Benson says.
“When you let your emotions get the better of you, that’s when you make mistakes, and create more work.”
Aside from his apprenticeship, Benson has a keen interest in gardening, gaming and working on his own car.
“When I find the time outside of work, I enjoy repairing and modifying my own car,” Benson says.
Reaching the halfway mark this year, Benson is currently focussing on completing his apprenticeship.
“I’m focussing on fine tuning my skills,” Benson says.
“There is always more to learn.”
Benson has always had a passion for cars.
Bonding for the future
2025 is a great opportunity to upskill in some of the more technical areas being adopted by OEMs and fast becoming indispensable in the body workshop. Rivet bonding is one of the range of modern methods suited to joining multiple materials that no panel technician should be without.
The future of vehicle panel attachment: rivet bonding
The days of relying on a single method to attach vehicle replacement panels are quickly fading. With each new model year, vehicle manufacturers are introducing innovative materials that require equally innovative attachment techniques. Among these, Rivet Bonding has emerged as a groundbreaking
method that is rapidly gaining traction in the automotive industry.
A shift toward multi-material construction
In today’s automotive landscape, the rise of multi-material construction has significantly changed how structural and non-structural panel components are
Manufacturers (OEMs) are now leveraging advanced materials such as aluminium, steel, and composites, which require new bonding techniques to ensure both strength and durability.
One such technique, Rivet Bonding, combines the use of specialised rivets and adhesives. This technique not only provides a strong mechanical bond but also delivers additional benefits, such as
Specialised rivets provide a strong mechanical bond but also deliver additional benefits, such as acting as a barrier to prevent galvanic corrosion.
The combination of adhesives and rivets has major advantages for joining different materials in panel replacement. Images: I-CAR
acting as a barrier to prevent galvanic corrosion when joining dissimilar materials like aluminium and steel. This dual-action capability is one of the reasons rivet bonding is becoming a preferred choice for many OEMs.
Advantages of rivet bonding Rivet bonding has several significant advantages over traditional methods like GMA MIG/MAG welding.
For instance:
1. Joining mixed materials: Rivet bonding allows for the seamless attachment of different materials, such as aluminium and highstrength steel, which is a critical requirement in modern multi-material vehicle designs.
2. Corrosion prevention: The adhesive used in rivet bonding acts as a protective barrier, reducing the risk of galvanic corrosion when different metals come into contact.
3. Eliminating heat affected zones (HAZ): Welding can create HAZ, which may compromise the strength and integrity of High Strength Steel (HSS) and Advanced High Strength Steels (AHSS). Rivet bonding eliminates this risk, making it a safer and more reliable method for attaching steel replacement panels.
I-CAR Australia’s RVT01 Rivet Bonding Course
To address these challenges and prepare technicians for the future of vehicle repairs, I-CAR® Australia has developed a hands-on course, RVT01 Rivet Bonding. This comprehensive program covers all aspects of rivet bonding, including:
• Repair planning.
• Tooling and equipment.
• Rivet removal and installation.
• Flange preparation.
• Adhesive application.
• Rivet installation.
technicians adequately trained to apply rivet bonding processes referencing adhesive manufacturers’ recommendations and OEM repair methods?”
The answer is crucial, as the correct application of adhesives and rivets directly impacts the safety and integrity of the repaired vehicle. Here are some key considerations:
• Adhesive application: Adhesive manufacturers have specific
The course is designed to equip technicians with the knowledge and skills they need to perform rivet bonding to the highest standards. Training is conducted at I-CAR® Australia’s state-of-the-art training academies in Melbourne and Brisbane. Due to high demand, early registration is highly recommended.
Why take this course?
If you’re a repair technician or manage a repair establishment, this course offers immense value. With the increasing use of rivet bonding in the collision repair industry.
• Meticulous training ensures:
• Enhanced repair quality
• Compliance with OEM standards
Rivet removal and installation: OEMrecommended tools and techniques for removing and installing rivets are essential for ensuring a successful repair. Using incorrect tools or methods can compromise the strength of the bond and substrate.
• Safety and integrity: Comprehensive training ensures that technicians maintain the safety and structural integrity of the vehicle, which is paramount in any repair.
• Improved safety, reduced liability and increased customer satisfaction
Don’t miss out — register your interest today
The automotive industry is evolving, and rivet bonding is set to play a pivotal role in the future of vehicle panel attachment. Don’t let your skills or your team’s skills fall behind. Join I-CAR® Australia’s RVT01 Rivet Bonding course and gain the expertise needed to master this innovative technique.
To register your interest and take the first step toward mastering the future of vehicle repair.
For more information go to: icar.com.au/course-catalogue
Correctly repairing rivet bonds ensures the structural integrity of the vehicle is maintained.
Staying positive
style.
Managing people will always have its difficulties. Finding a way to engage and connect with every individual is a good indicator of a healthy leadership
With a strong focus on building a positive and community minded culture, in his short time at Sheen Panel Service, Joshua Hewlett has already contributed to the improvement of the Bellarine Peninsula workshops.
Creating a positive work environment for Joshua, starts with engaging staff with an upbeat and friendly persona.
Joshua’s goal is to make everyone feel important as an individual, but to also bring everyone along as one unified team.
Originally from Heyfield, a small town in Gippsland, Joshua has brought the small town community spirit and culture to the other side of Victoria in Ocean Grove.
Joshua’s first management role began with Sheen Panel Service in 2021. Quickly ascending the ranks, Joshua became Area Manager of Ocean Grove and Drysdale three years later.
His first introduction to the industry, however, was in 2007 while on work experience, after a school guidance counsellor suggested he try panel beating.
“Before I started work experience, I wasn’t even sure what they did at a panel shop. I started my apprenticeship soon after and I haven’t looked back since,” Joshua says.
“From the get go I always wanted to perfect my craft.”
“When I felt ready to leave the technical side of it, I set my goal on getting up as high as I could in the industry.”
“Being more of a shop front and a decision maker is where my enjoyment lies.”
Having over a decade of knowledge in the panel beating role has given Joshua a great foundation to be a manager.
Images: Joshua Hewlett
Managing the Ocean Grove and Drysdale workshops.
“It has been great to have that background. It’s made transitioning into the office space much easier.”
“Starting off as a branch manager was rewarding, and when the opportunity arose for my now job as area manager, I grabbed the opportunity with both hands.”
Leaning into his role as area manager, Joshua highlights how no two days are the same.
“Working and creating a good culture throughout the multiple shops and having a team environment is all essential to making everyone feel included and part of something bigger,” Joshua says.
“We all work together to achieve our targets at the end of the month.”
To promote a healthy workplace culture, leading by example is crucial in creating an environment where people want to come to work every day.
“Making sure everyone is on the same page and that everyone is getting along is paramount,” Joshua says.
“We do a lot of team bonding exercises, and activities outside of the workplace.”
It is not unusual for Joshua to organise a Monday morning barbeque, or a Friday afternoon lunch.
“Making a good environment goes beyond the walls of the workshop.”
“I try to get some of the guys to join me on golf days and events.”
Hard work pays off
Sheen Panel Service has 27 stores across Victoria, and each year they hold an awards ceremony to celebrate workshops that have performed well throughout the year.
In 2022, Ocean Grove placed third. In 2024, Drysdale and Ocean Grove came in second and third place.
“It was a big achievement, and we had great results as a collective,” Joshua says.
“We have had apprentices nominated for apprentice of the year awards too which is always rewarding to see.”
Joshua also sponsors a golf club, where they host the Legend Proam series which won the best pro-
am series in Victoria last year.
“That was a very rewarding ‘outside of the shop’ achievement,” Joshua says.
Leadership
Leading by example and creating one cohesive unit are attributes that underpin Joshua’s leadership style.
“I try to engage with everyone on a personal level,” Joshua says.
“I like to have a connection with each individual, rather than being that person that walks around, makes all the decisions and barks the orders.”
Ensuring that the emphasis is on the team and growing together, is also a culture Joshua aims to promote across his workshops.
“We are always looking to tap into things that are community orientated, whether that be with our golf sponsorship, or with the bowls club,” Joshua says.
“I feel like growing up in a small community has really helped with connecting to the community.”
Joshua learnt the managing ropes from his former area manager, David Farrugia.
“He was a great mentor for me for a couple of years,” Joshua says.
“We still keep in contact every few days. He’s always checking in to see how I’m getting along. The ongoing support has been great.”
Transitioning from panel beater to manager
Growing up in the small town of Heyfield in Gippsland, finding opportunities often meant uprooting his life and starting fresh in another town.
“Coming from a small community, having any sort of growth can be restricting,” Joshua says.
“It wasn’t a decision I took lightly to move four hours away to progress my career. I also have a young family so that added another layer to it all.”
“It felt risky to start afresh where we didn’t know anyone. It was a big challenge, but it has paid off.”
Joshua isn’t unfamiliar to taking risks and moving around, he has
worked in Maffra, Sale, and Geelong. Before managing, Joshua had completed training to become a trade school teacher in hope to discover a new area of the industry. However, with the pandemic, jobs were hard to come by. Instead, he applied for a position by Sheen Panel Service listed on Seek.
“I enjoy getting up in the morning and coming to work. It is a very welcome change,” Joshua says.
“There are different challenges and tasks everyday, I love it.”
Becoming a manager has also been a learning curve for Joshua.
“Being able to address everyone as an individual and be on their level when you speak to them is something I have learnt along the way,” Joshua says.
“I didn’t know much about managing people or a business before starting this role in 2021.”
“I have done a lot of research and reading on what makes a good leader and boss, which has helped me a lot.”
“A lot of it has been learning on the fly, but it’s worked out really well.”
Joshua has been with the Sheen Group since 2021.
Industry Awards
Time to nominate the best Nominations are now open for the 2025 Lifetime Achievement Award and the four other great awards to be celebrated on May 7 in Melbourne.
Who do you know that might fit the bill for these exciting categories that celebrate the best in the collision repair industry; the Lifetime Achievement Award, the Woman in Automotive and the Next Generation Leader?
In 2025, these prestigious awards will be joined by special awards dedicated to Sustainability and Safety in the collision repair industry.
Celebrating the industry’s greatest assets
The National Collision Repairer Lifetime Achievement Awards began in 2007 and was created to acknowledge the dedication and commitment of the men and women who have contributed to the collision repair industry over and above their “day job”.
The criteria for induction are a minimum of 20 years in the collision repair industry, contributions to the industry beyond the scope of their local area, contributions to the industry beyond the scope of their direct
employment and nomination from within the industry.
The Women in Automotive award is an important addition to the collision industry’s night of nights and gives recognition to women in repair businesses alongside the prestigious accolade for lifetime achievement.
The Next Generation Leader award will also be celebrated on this special night and showcases the valuable contributions made by up-and-coming achievers in the industry.
The Excellence in Sustainability Award aims to identify and reward business that are passionate and innovative in optimising efficiencies that also help look after the environment. The award is looking for ideas and actions that have made a demonstrable difference in the sustainability of the industry.
The Safety Champion Award is a new award that recognises individuals and businesses who have made strong inroads in workplace well-being.
Without any limitations on the size of the business or the number of employees, this new award highlights those dedicated to making sure everyone gets home safely.
You can play a part just by nominating someone you think is worthy. Go to ncrlifetimeawards.com.au/nominations/
Feast of ideas
The collision repair industry’s most prestigious awards and celebratory gala night will also be accompanied by a feast of ideas for all things collision repair during the day in May.
Join us for NCR’s Symposium 25, featuring leading industry experts, issues and practical solutions, to be held in Melbourne on Wednesday, May 7. To cap off this informative day, the peak of collision repair will be celebrated at the gala awards dinner.
Join us at a special venue, The Glasshouse on Olympic Boulevard in the Sports and Events Precinct, Melbourne for this very special day.
Proud supporters
The gathering each year represents a who’s who of the repair industry, including sponsors, collision repairers, suppliers, insurers, and previous inductees who gather to celebrate the people that make the industry strong, innovative and supportive.
We are proud to list on this page
The famous sports and events precinct in Melbourne will host the celebration.
a range of industry leaders who are sponsoring the event, including leading coatings company PPG.
PPG Australia and New Zealand
Andrew Blake, Marketing Director Refinish said their support was a proud tradition.
“For many years, PPG and the National Collision Repairer have enjoyed a long and successful relationship,” Blake says. “As a result, PPG is proud to once again be a sponsor of the NCR awards – an evening that brings together so many people in order to recognise and celebrate their involvement and contributions within our great industry. Other key names in the industry who have put up their hand with support are the Sheen Group, PartsCheck, 3M and Saint Gobain.
Mark the date, May 7 in your calendar for a not-to-be-missed date in 2025 for the collision repair industry.
To get involved and support the Lifetime Achievement Awards visit ncrlifetimeawards.com.au or contact Michael Ingram at michael.ingram@primecreative.com.au
Proudly Sponsored by:
Lifetime Achievement Awards Honour Roll
Tom Vukelic 2013
Robin Taylor 2013
Ray McMartin 2013
Colin Edwards 2013
Ian Wilkinson 2014
Julie Thomas 2014
Brian Johnson 2014
Terry Feehan 2014
Owen Webb OAM 2015
Phil Nixon 2015
Trevor Parkes 2015
Tony Warrener OAM 2016
Brenton Abbott 2016
Michael Killen 2017
Carl Tinsley 2017
Per Madsen (Int) 2017
Rex Crowther (Int) 2017
Garry Clear 2018
Cec Simpson 2018
Michael Wilkinson 2018
Mark Czvitkovits 2019
Martin Stone AM 2019
Julie Wadley 2019
Walter Zuber (Int) 2019
Brad Franklin 2020
Jim Vais 2020
Jeff Williams 2020
Steve Economidis 2021
Garry Maher 2021
Peter McMahon 2021
Rob Mildenhall 2021
Tony Cafasso 2022
Michelle Morgan 2022
Peter Ruggeri 2022
Darren Wales 2022
Ben Chesterfield 2023
Scott Donnelly 2023
Morry Corvasce 2023
Craig Carey 2024
The Lifetime Achievement Awards are a celebratory night for some of the most outstanding achievers in the industry, like the 2024 Woman in Automotive winner Sarah Karavasilias (centre).
Women in Repair
Leading with a ‘can do’ attitude
No task too daunting or overwhelming, Parts Specialist, Juliet Mucunabitu, has proven to be a valuable asset to her team, and to the repair industry. Creating a supportive network around her, Juliet has become the ‘go-to’ source for all things parts.
Juliet Mucunabitu is a Parts Procurement Specialist with Action Smart Group. Her role is to monitor future parts, look at freight, discounts, and opportunities for new suppliers.
Juliet helps workshops find the most efficient system to help aid production and get cars out the door.
In the office, Juliet is known as the person that dives head first into the deep end, and takes on the challenging tasks.
“My team knows that if you want to find a part you come to me,” Juliet says.
“I usually get the curly questions and the things that get put into the ‘too hard’ pile.”
A typical day for Juliet is overseeing multiple locations and monitoring parts tendering, ordering, and receipting requests.
“I currently work remotely from sites so I do not get to enjoy the face to face interactions and banter you get on a workshop floor,” Juliet says.
“I am very grateful that I get to travel during busy seasons to different workshops and here I am able to make lifelong friendships who all now I treat as extended family.”
Starting off as an admin assistant after applying for a job online, Juliet found her passion for working in administration.
Living in Sydney, Juliet moved into the parts administration world and she is happy she made the move.
“I have made some great relationships with suppliers, and then
parts became my niche,” Juliet says. With no relation to the industry
welcoming and open to newcomers.
“Surprisingly no one in my family is in
Juliet is a Parts Procurement Specialist. Images: Juliet Mucunabitu
understand parts procurement, it’s about process, relationships and efficiency.”
Juliet has risen to the challenge of earning respect and forging your own pathway in a new industry.
“The industry was definitely in need of more female representation when I first started working in the industry in 2017,” Juliet says.
“But I am blessed to work with and for some of the hardest working women I know.”
Being nominated for industry awards and being recognised as a female excelling in her career, Juliet is proud of how far the industry has come in the last few years.
“With all the different awards and industry events, it goes to show the volume of females now entering the industry and really becoming influential in their positions,” Juliet says.
“I have worked extremely hard to earn the respect of our workforce and I know that our team respect all members of the team no matter if they are male or female.”
Community spirit
In challenging personal times, Juliet found that her community at work rallied around her and supported her when she needed it the most.
“I lost my father a few years ago, and my work family really supported me during that time,” Juliet says.
“When you are good at what you do, it is often a misconception that you can’t take time off because there would be no one to fill their space and take on their role.”
“Fortunately, the team were able to fill my responsibilities, and I was able to take time off, grieve, and I felt supported every step of the way.”
Juliet’s team at Action Smart also put her up for the ‘parts’ award at the Women in Collision Awards.
“It was very humbling,” Juliet says.
“I was blown away, it was a great night. I was just really grateful to even be nominated.”
It should be no surprise that Juliet’s favourite thing about the industry, is the people.
“I have made lifelong
friends in my job,” Juliet says.
“I also get to travel to different sites around Australia so that’s a cool perk. The industry is always evolving with innovation and technological advancements.”
Overcoming challenges
Living with a vision impairment has come with its challenges for Juliet, but her colleagues and managers have supported her to ensure all her additional requirements are met.
“One of my biggest challenges is having to deal with poor vision. I have a degenerative eye disease,” Juliet says.
“This means that I have adjusted work stations for me, I am able to work from home at times too. Due to my eye condition I am unable to drive, which means getting to certain locations is difficult for me, however the team all support me in getting rides, and picking me up.”
Juliet credits her team and managers for the constant support and assurance.
“I do owe a big thank you to our owners and the operations manager of our group,” Juliet says.
Juliet cites the CEO’s of Action Smart Group, Adam Blackwell and Adam Henningsen, and the National
Operating Manager, Michelle Te Rure as key figures who have encouraged her in her career.
“They have all given me the flexibility with my job, and my journey in dealing with my eye disease. Michelle is a constant champion for women in the automotive industry,” Juliet says.
“They support me with all my appointments and surgeries in order for me to do my work on 75-inch screen to read those darn parts invoices.”
Travel bug
Enjoying her work in the repair industry is also met with an equal love for travelling.
“I currently have the travel bug,” Juliet says.
“Since being diagnosed with a chronic illness it sort of changes your perspective on life and I am on a mad rush to see as much as I can.”
Juliet is also a keen vlogger as a way to document her travels and look back on her memories.
“Making memories with my family and friends is currently at the top of my list,” Juliet says.
“I have already booked my holidays for 2025 and my annual leave submitted. (Weather permitting!).”
Juliet with the Action Smart team on site.
Window on Safety
with Steven Theron
Why OEM approved polyurethane adhesives matter
Windshield replacement and vehicle recalibration processes are rapidly evolving. In this complex environment, technological standards are driving significant changes in both windshield installation and the recalibration of Advanced Driver-Assistance Systems.
Modern passenger cars and commercial vehicles require a safer, more robust, and efficient windshield replacement process. This article offers solutions for auto glass companies, fleet operators, and insurers, focusing on controllable elements such as windshield replacement adhesives.
We examine the current market landscape and explore the unique challenges facing the auto glass industry, including in-house and mobile installations, varying climates, and the vast array of car models and ADAS systems, all of which contribute to complex installations.
occupants in an accident. Beyond serving as the backboard for inflating passenger airbags, bonded windshields also contribute to the structural integrity of modern vehicles. Proper installation is vital; an incorrectly installed windshield can detach in a collision, causing serious injuries and death.
We discuss solutions that ensure safe, precise, and robust windshield installation, meeting automotive OEM standards for peak performance, thereby boosting the competitive edge of auto glass companies, fleet operators, and insurers.
liability holders, replacements should use both glass and adhesive that meet specific automotive OEM standards. The auto glass replacement adhesive must be fully cured before the car is returned to the driver, achieving the same strength as the factory-installed adhesive to provide the required structural integrity. This approach ensures precise, safe, robust, and reliable windshield replacement, helping to:
• Reduce come-back costs and improve operational efficiency for auto glass operators.
• Reduce vehicle downtime for fleet operators.
• Secure high customer satisfaction for insurers.
ADAS: Transforming the autoglass business
The auto glass business, despite its specialised nature, is vulnerable due to low barriers to entry and occasional incomplete information. The consequences include traditional risks such as catastrophic failures and delayed discovery of installation errors (e.g., leakages or adhesive failure), which pose significant safety risks. Improper tools, pinch weld damage,
Window on Safety is brought to you by Sika
Correctly installed windshields support the safety functions including cameras and radar units and require extremely stringent optical tolerances.
Images: Sika
unqualified windshields, non-automotive OEM approved adhesives, and poor process handling can lead to corrosion, come-backs, safety risks, and customer dissatisfaction. Furthermore, ADAS has transformed windshield replacement from a simple task to a complex one.
Today’s passenger cars and commercial vehicles use lightweight materials and cutting-edge ADAS technology, including automotive imaging, LIDAR, radar, and in-car networking. These systems can prevent accidents or mitigate their consequences. A correctly installed windshield supports the function of several safety systems, including cameras and radar units. Cameras and radar are highly sensitive to optical and geometric tolerances, glass thickness, and windshield mass. The software is fine-tuned for each windshield variant and requires extremely stringent optical tolerances. Windshield replacement can affect these ADAS systems, necessitating mechanical alignment adjustments. Therefore, after windshield replacement and before vehicle handover, ADAS recalibration is essential for road safety, regardless of climate or location. Installation and calibration must be precise and follow a defined process.
ADAS recalibration, which can be static, dynamic, or both, depends on the car model and automotive OEM’s specifications. Static calibration occurs in a specialised workshop environment without driving the car and requires equipment like Camera and Sensor Calibration (CSC) tools. Dynamic calibration involves driving the vehicle under specific conditions to complete the ADAS calibration process, using a handheld unit connected to the vehicle
A competitive edge
ADAS and new car designs with increased structural complexity have created a dynamic in the auto glass replacement industry. This dynamic emphasises optimising material selection, operational excellence, and efficiency. Reducing come-back costs and minimising vehicle downtime are crucial for efficiency and customer satisfaction. While auto glass companies and fleet operators understand the significant impact of
operational optimisation on their bottom line and long-term sustainability, many have yet to act on this knowledge.
Gaining an edge through TCO
By adopting a Total Cost of Ownership (TCO) approach, auto glass companies and fleet operators can significantly reduce operating costs. Evaluating the complete cost picture for equipment and operations, including auto glass replacement adhesives, allows for decisions based on cost-efficient output rather than short-sighted, up-front costs. Auto glass installers who embrace a comprehensive approach to glass replacement will be well-positioned to gain a competitive edge, improving their bottom line and ensuring they are prepared for current and future safety and performance standards. Fleet operators can minimise downtime with immediate windshield replacement.
Fully cured windshield adhesives
Sika’s analysis shows that windshield installation and ADAS calibration using effective auto glass replacement adhesives can generate savings and significantly impact the bottom line.
However, a gap exists between intention and action. Operators and technicians still encounter installation and ADAS calibration problems, leading to come-backs due to incorrect adhesive selection.
This issue stems from a lack of understanding about the benefits of OEM-approved adhesives. Instead, some opt for non-OEM approved options like MS Polymers and costeffective polyurethanes, compromising vehicle safety, structural integrity, longterm durability.
Premium adhesives like SikaTack® return the vehicle to its original condition. This is achieved through rapid, full curing, ensuring the windshield is bonded with the same strength as the factoryinstalled one.
The power of partnerships
Collaboration is essential for success in the auto glass industry. Sika and its local sales and technical support organisations can help you find the right products
and training solutions for auto glass specialists and fleet operators. Through partnerships with automotive OEMs, auto glass experts, and industry bodies, Sika leverages industry-leading tools, research, and expertise to maintain and advance its leadership in auto glass replacement adhesive technology.
The auto glass replacement industry has tremendous opportunity. Auto glass companies, insurers, and fleet operators are adapting to new car designs (e.g., lightweight vehicles), ADAS, and pressures on operational efficiency and liability. However, these changing fundamentals also bring increased competition and risk.
Selecting the right windshield and replacement adhesive is crucial for safety, liability management, and operational efficiency. Fully cured, automotive OEM-approved adhesives like SikaTack® Elite (based on PowerCure technology), SikaTack® PRO and SikaTack® Drive, provide an efficient and safe solution for ADAS-related auto glass replacement, delivering peak performance and eliminating limitations.
For more details on Sika solutions for the automotive aftermarket, contact Sika or visit the sika website: www.sika.com/aftermarket.
Disclaimer: The information provided herein is for informational and educational purposes only and should not be construed as professional guidance concerning the use, application, or suitability of our products. All decisions regarding product use and application should be made in consultation with a qualified professional.
Correct windscreen adhesion is vital for safety in the event of a collision.
A $40 million initiative has been launched, aimed at increasing EV charging infrastructure at automotive dealerships and independent EV repairers across Australia.
CEO of the Australian Automotive Aftermarket Association (AAAA), Stuart Charity, has welcomed the Federal Government’s launch of the DRIVEN Charger Rebate Stream.
The grant is part of the broader DRIVEN Program, and offers up to $2,500 per eligible smart EV charger installed, with a maximum rebate of $20,000 per site. The program is aimed at widespread adoption, including in regional and remote areas, and will run until April 2028.
Charity highlighted how the grant program will be a game-changer for independent auto repairers.
$40M grant opens charging opportunity for repair workshops AMA Group partners in electric buses
Australia’s largest collision repair group will bring its expertise in heavy vehicle repair to a new partnership aimed at supporting the body assembly of the next generation of eco-friendly buses.
The AMA Group entered into a strategic service agreement with
“The AAAA has long called for support to help small and medium automotive businesses play a leading role in Australia’s EV transition,” Charity says.
“The DRIVEN Charger Rebate Stream directly addresses key financial barriers that often prevent independent repairers from investing in EV charging infrastructure.”
The AAAA highlighted the program’s critical role in ensuring the independent sector remains competitive and prepared to service Australia’s growing fleet of EVs.
“The EV transition isn’t just about selling more low emission vehicles— it’s about creating an ecosystem that supports EV owners everywhere, from metro areas to the most remote parts of the country,” Charity says.
“This initiative helps level the playing
field for independent repairers, ensuring they can provide the same high-quality service as larger dealerships.”
While welcoming the initiative, the AAAA called for continued collaboration with the Federal Government to address other critical infrastructure and policy needs for the independent automotive repair sector.
“We see this as an important step forward, but there’s still work to be done,” Charity says. “We urge the Skills Minister, the Hon. Andrew Giles MP, to lead efforts to address inservice training and skills mandates. Without a cohesive national approach, fragmented state-based regulations will complicate operations for repairers— particularly larger groups working across multiple states—and worsen the existing skills shortage.”
Gemilang International Limited, a bus and bus body manufacturer based in Malaysia, aimed at developing the next generation of fully electric buses with local assembly capabilities in Australia.
AMA Group CEO Mathew Cooper says it was an exciting opportunity to bring their operational expertise to support the project.
“By integrating Gemilang’s innovative aluminium bus body technology, we will assist in creating a strong and competitive presence for Gemilang’s technology in the Australian bus market,” Cooper says in a statement.
“AMA Group will utilise Gemilang’s bus body kit solutions to assemble these buses in the current Wales Heavy collision repair facilities nation wide, as a natural extension to the extensive bus repair work they currently complete.”
Gemilang has exported buses and body kits to over 15 markets worldwide, including Malaysia, Singapore, Hong
Kong, Australia, the US and Dubai, most recently with over 1,000 units delivered to Singapore.
Gemilang CEO and Chairman Pang Chong Yong says the partnership will enable the development of lightweight, corrosion free, and cost-effective body solutions for electric buses.
“Gemilang has a strong track record in the electric bus sector, having assembled and delivered over 100 BYD buses for the Australian market.
The partnership with AMA Group aims to meet the growing demand for sustainable transport solutions in Australia, supporting state governments’ commitments to reducing and neutralising carbon emissions,” Pang says. “This collaboration aligns perfectly with our shared vision to advance green mobility. In addition to a zero-emission chassis, a sustainable and efficient bus body is crucial for creating truly ecofriendly vehicles.”
Pang Chong Yong of GEMILANG and Mathew Cooper of AMA Group sign the agreement for local bus assembly in Australia. Image: AMA Group
Apprentice incentives ‘must’ be expanded
The automotive industry has voiced its objections to the government’s latest apprenticeship bonus, arguing it is not broad enough and could deflect recruits away from the repair and other automotive sectors.
The federal government’s $10,000 incentive payment to attract apprentices into the residential construction and clean energy sectors falls short of addressing the significant skills shortages in automotive, they say.
The Motor Trades Association of Australia CEO Matt Hobbs wants the $10,000 construction apprenticeship bonus expanded across all essential trades identified to be in shortage.
“Recent data shows concerning trends in automotive apprenticeship enrolments, with some states reporting light vehicle mechanics down 22 per cent, heavy commercial vehicle 34 per cent, and automotive electrical
technology down 35 per cent compared are in short supply,” Hobbs says.
“We need a strategy that strengthens Australia’s entire skilled workforce.”
VACC CEO Geoff Gwilym, VACC CEO says the incentives must be equitably distributed across all trades sectors.
Invest in training to turn stagnation around
Governments need to do more to combat the stagnating sale of EVs including the cost of repairs, according to leading motoring bodies.
FCAI January figures show battery EVs reached their lowest sales rate in two years in January, as the growth of 2023 stalled in late 2024.
The Australian Automotive Dealers Association has flagged in its research that purchase price remains the biggest barrier to uptake at 55 per cent, but more than one third of respondents said repairs would cost too much.
The Motor Traders’ Association of NSW CEO Stavros Yallouridis says the government must act if it hopes to meet its ambitious NVES targets for EV adoption.
“If we want to turn this around, we need to address the whole ecosystem, including repair and maintenance costs. This means investing in training now to build a competitive repair market that gives consumers confidence in the longterm affordability of EV ownership.”
“When nearly half of potential EV buyers are worried about repair costs, this needs to be addressed head-on. What’s clear from this data is that the barrier to EV adoption isn’t just the purchase price anymore - it’s the whole ownership experience, including servicing and repairs. With limited qualified technicians, repair costs naturally stay high. We need more skilled technicians to create competition in the repair space, which would help
“Getting your car repaired is just as essential as getting a new sink installed,” Gwilym says. “This selective bonus scheme risks diverting aspiring apprentices away from the automotive industry based solely on financial incentives, rather than genuine career interest or industry demand.”
drive these costs down,” Yallouridis says.
“We identified back in 2022 that NSW alone needs 49,000 workers trained in EV servicing and repair.
“Now, looking at these latest consumer sentiment figures, the urgency is even clearer. This means investing in training now to build a competitive repair market that gives consumers confidence in the long-term affordability of EV ownership.”
“We’re particularly concerned about regional areas, where buyers are especially cautious. These areas already face challenges with charging infrastructure - if we add limited repair options and high servicing costs to that mix, we’re making EV adoption even harder for regional Australians.”
MTAA CEO Matt Hobbs and outgoing VACC CEO Geoff Gwilym are both pushing to have the incentive program expanded. Images: MTAA
Flat start to 2025 in the new vehicle market
A slowing in the new vehicle market from late 2024 has continued into the new year.
FCAI figures for January, normally a quieter month, show sales for 86,804 vehicles down 3.3 per cent on the result for the same period in 2023.
Hybrids sales continue to grow, now outselling EVs four to one, while even plug-in hybrids with their extra range, were close to 60 per cent of EV sales.
The Toyota RAV4 continued its run of success, underscoring the consumer preference for hybrids from last year, as EVs experienced their lowest monthly sales rate in more than two years.
Full battery EV sales, not including Tesla or Polestar, were 3,011 vehicles across Australia, down 38 per cent on January sales last year.
Hybrids by contrast were at a new high of 14,836 up 51 per cent and plug-in hybrids were up from a low base to 1908 vehicles,
a jump of 88 per cent on last year.
FCAI Chief Executive Tony Weber says weaknesses in the market in 2024 have continued through to the January result and that current economic conditions remained a major consideration for consumers in all market segments.
“Sales of hybrids and plug-in hybrid vehicles continued to grow and now make up nearly one in five of new sales representing 17.1 per cent and 2.2 per cent of sales respectively,” he says “However, sales of battery electric
vehicles were remarkably low and based on data from all sources, EVs accounted for just 4.4 per cent of sales, the lowest since October 2022. This is a major concern because consumers are turning away from EVs at the time the Commonwealth Government has introduced the New Vehicle Efficiency Standard.”
“The industry continues to increase the range of zero and low-emission vehicles providing consumers with an increased choice of models and varying price points. However, the Government needs to reconsider the steps it can take to build consumer confidence in EVs, otherwise their ambitious NVES targets will not be met,” Weber says.
Toyota was the market leader with sales of 18,424 during January, followed by Mazda (8,322), Ford (6,830), Kia (5,720) and Mitsubishi (5,681).
The Toyota RAV4 sold 5076 units and was Australia’s top selling vehicle.
I-CAR gains support of leading paint group
Leading training group I-CAR has found a new partner with a signing from the Wholesale Paint Group, seeking to develop collision repair skills and knowledge.
The leading supplier of automotive refinishing products will become a corporate member with I-CAR Australia in a collaboration aimed at advancing training, education, and innovation within the automotive collision repair industry.
The agreement with the Wholesale Paint Group aligns with I-CAR’s mission to promote continuous professional development and ensure the industry adapts to evolving vehicle technologies.
“At Wholesale Paint Group, we believe that ongoing education and skill
development are the cornerstones of a successful industry,” Wholesale Paint Group Director Craig Bennetts says.
“Joining I-CAR Australia as a corporate member allows us to contribute meaningfully to the professional growth of collision repairers, ensuring they remain at the forefront of innovation and safety standards.”
“As a trusted partner to automotive professionals, Wholesale Paint Group is excited to enhance its impact on the industry by leveraging I-CAR’s world-class training and resources. This collaboration is expected to drive positive outcomes for customers, repair technicians, and the broader automotive community.”
I-CAR Australia CEO Jason Trewin has also welcomed the new partnership.
“The addition of Wholesale Paint Group as a corporate member is a testament to their dedication to the collision repair industry,” he says. “We look forward to working together to strengthen the skills and capabilities of repair professionals nationwide.”
The partnership will have reciprocal benefits with the Wholesale Paint Group supporting the delivery of I-CAR’s training programs while its own customers and technicians will have access to cuttingedge resources and expertise.
Together they also plan to address challenges and opportunities in collision repair.
Hybrids are now outselling EVs at a ratio of four to one
Study reveals most common drug in serious collisions
A study by Monash University has revealed that methylamphetamine is the most common illicit drug found in injured and fatal car drivers and motorcyclists in Victoria from 2010 to 2019.
Published in the journal Injury Prevention, the largest study of its kind conducted in Australia, examined substances present in 19,843 injured drivers and 1,596 fatally injured drivers. It found that methylamphetamine had the highest prevalence, found in 12.3 per cent of fatalities and 9.1 per cent of injured drivers, demonstrating an increase over time.
This cross-sectional analysis explored the trends of alcohol, methylamphetamine, MDMA and cannabis (THC) in road crashes. Overall, the study found 16.8 per cent of car drivers
and motorcyclists tested positive for one or more drugs, with 14 per cent of crashes overall involving a blood alcohol concentration (BAC) of 0.05 per cent. There was a decline in alcohol detections among fatalities specifically.
Co-senior author Adjunct Associate Professor Dimitri Gerostamoulos from Monash University’s Department of Forensic Medicine and the Victorian Institute of Forensic Medicine, said the findings indicated that despite enhanced road safety measures in Victoria, drug driving persists, indicating a need for revised prevention strategies to target the growing issue. He says the data indicates methylamphetamine is the most prevalent illicit drug on Victorian roads, with a notable increase in detections among injured drivers.
“MDMA use has remained relatively
stable over time at a low prevalence in fatalities, with a decline in injured drivers, while THC detections have slightly increased,” Gerostamoulos says. “There was a higher incidence of drug-positive driving in men and individuals aged between 25 and 59, as well as patterns of increasing drug use in motorcyclists.”
Illicit drugs are still a factor in many crashes. Image: Dusan Petkovic/stock.adobe.com
Time to get involved in repair code
The long-awaited draft version of the collision repair Code of Conduct is set be released and repairers are encouraged to give their feedback.
The Motor Vehicle Insurance and Repair Industry Code of Conduct was scheduled for public consultation from March for eight weeks.
The Motor Trades Association of Australia (MTAA) and the Insurance Council of Australia (ICA).are encouraging submissions from the insurance and repair industry, government stakeholders and any other interested parties that can be made publicly via the website or confidentially by contacting the organisations.
A dedicated website for the code will include a summary of the Code review, the draft Code and explanatory memorandum and the draft constitution and committee charter.
Stakeholders will be asked to provide feedback on the draft Code, including
specific operational questions identified as requiring further industry input.
MVIRI CAC Chair George Manos said the Committee was working hard to finalise the consultation platform.
“There has been a high level of interest about the consultation, and we want to make the process straightforward and streamlined for industry,” Manos says.
“The MTAA and ICA will also lead targeted consultations with their members and other key stakeholders, ensuring diverse perspectives are heard,” he says.
In addition to consultation on the draft Code, the Code Administration Committee is taking steps towards formal incorporation as an association.
“Dr Michael Schaper’s 2023 independent review of the Code called for the Motor Vehicle Insurance and Repair Industry Code of Conduct Administration Committee to incorporate
as a formal entity responsible for holding its assets, intellectual property and finances,” Manos says.
“Following legal advice and consideration of the best interests of the industry, the MTAA, ICA and the MVIRI CAC have determined that incorporating as an independent association is an important first step towards its modernisation.”
The draft follows an independent review completed in 2023 by Dr Michael Schaper that outlined key weaknesses in the code and made 15 recommendations to help make it more relevant and effective.
The reviews principal criticisms were that it was not sufficiently known or utilised by the repair industry or insurers, noting that for a sector which represents 45 per cent of Australia’s 3.9 million insurance claims, “the number of parties using the code appears to have declined significantly”.
with John Yoswick
Specialisation eases skills gaps
The prospect of shaping more specialised roles in the workshop may not only ease the recruitment search but also improve productivity, some businesses have found.
Three shop owners in the United States recently discussed how they’ve moved to more specialised employee roles within their company. They opened the discussion by pointing out the obvious benefits of such specialisation in manufacturing, with very exacting tasks handled by specific people who become very skilled and productive at that work.
Barry Dorn of Dorn’s Body & Paint in the state of Virginia says he believes that just as more shops are specialising in the repair of fewer makes and models, more specialised roles for employees will similarly boost expertise and productivity.
Dorn says with all the duties shops have traditionally given to estimators, for example, how high a priority will it be for them to mirror-match parts or handle parts returns and credits?
needs as repairs begin, Dorn says.
“They’ve got to take care of the customer. They’ve got to get the car going. They’ve got to get this supplement approved. They’re not worried about parts,” Dorn says, saying his shop, which repairs about 160 cars a month, has a dedicated parts team.
Similarly, he says, if a technician is also handling supplements, they will likely be focused primarily on body labour hours because in a flat-rate system, that’s the basis of their compensation.
“You can’t blame them,” he says. “So that’s why you have to have at least some level of a blueprinter or a repair planner that’s with them who is also focused on parts and focused in on the procedures.”
Having a detailer or someone other than an ADAS specialist do the prescanning of a vehicle isn’t likely to ensure the shop has all the information it
“That’s the initialisation of you finding out what’s wrong with that car,” he says. “Yet most of the folks doing it in most shops are literally hitting ‘print’ and hoping that somebody, somewhere, will know what it means, yet it’s often sitting in the file not being read. It has to be somebody who actually knows diagnostics so he can read it, and know what he’s looking for, and more importantly, know when they scan something, depending on if it’s an OEM tool or if it’s an aftermarket tool, how far down into the modules is it going? Is your estimator going to know that? Probably not. That’s not what they were trained for. I don’t know that I can, because I was never trained to be a diagnostic service tech. The point is, if you hire folks for that role, they’ll give you the information that you need to know what’s wrong with that car prior to even writing the blueprint,
instead of finding out five hours before the customer is supposed to come pick the car up.”
Starting in the body department
Kris Burton of Rosslyn Auto Body, also in Virginia, says he started the transition to more specialised roles in his shop’s body department, developing assembly and disassembly teams and adding helpers and apprentices (three of the five are under age 19) to help keep structural technicians focused on just that highlyskilled work on the 78 cars the shop repairs per month, on average. That helps make it easier to bring in entrylevel technicians to train.
“When you are able to narrow it down as far as the roles and responsibilities of that person, it’s a lot easier to introduce younger people into it,” Burton says.
“People always say: There’s not enough techs. We have a shortage. We need to
Kris Burton and Michael Bradshaw are two US business owners who have reaped the rewards of refining staff roles. Images: John Yoswick
have more people. But having a kind of a reduced role makes it a lot easier to bring people in. It’s like we’re creating our own farm system internally, and can promote from within. I don’t want to say that we don’t face a technician shortage, but it’s not as drastic.”
By segmenting out all the roles the typical estimator handles, Burton has been able to bring in customer service reps who just handle all the customer interaction, including explaining the process and selling the job.
”Some of the best custom service reps that I’ve found have been from restaurants,” he says. “Lately it’s been from even like vet’s offices and doctor’s offices and dentist’s offices. They’ve dealt some with insurance companies to a different level, and kind of have an understanding of admin and processes.”
His shop’s 21 employees include a 19-year-old technician who specialises in ADAS and diagnostic work.
“He started with us when he was 16, and flies all around the country for training and loves it,” Burton says. “The reality is that it’s become a specialised role, and it’s something that’s attractive to a lot of young techs.”
Only one structural tech needed
Like Burton, Michael Bradshaw of K&M Collision in the state of North Carolina
says few people have all the different skills needed for the tasks many shops have traditionally required of estimators: technical knowledge, customer service and sales abilities, negotiating, collections, etc.
“Is there any one [task] that they’re really going to be able to excel at if they’re trying to manage all these others,” Bradshaw says. “I know sometimes we look at things from a perspective of ‘I can’t afford to have somebody else to do this task or this role.’ But if you look at the inefficiencies that are created, you really can’t afford not to have somebody alleviate some of that stress. Think about it: We want somebody up front who can sell and is pleasant and nice to deal with. But a repair planner is usually somebody that’s probably a little nerdy because it’s super technical, and maybe isn’t the best at interacting with the customer. Those two people are rarely the same personality type. But we wonder why we don’t have success. Why are we missing parts? Why are we not closing on the opportunities that we have? Because we don’t have the right individuals in the right place, and we’re asking one individual to do way too much.”
Bradshaw’s shop has 31 employees, but just one structural technician (with a helper) who does all the welding
and frame work – becoming very efficient at it because it’s all he does –while others handle disassembly and reassembly, glass work, scanning and calibrations, etc.
Similarly in the paint shop, he says, having one person handling all colour matching helps that person become very efficient.
The parts team at Bradshaw’s shop includes one person who does all the mirror-matching of parts and checking for any damage to those parts; another ensures all the invoices are received, that discounts are correct, that parts price updates are applied to the estimate, and returns and credits happen.
“We’re processing about a hundred vehicles a month,” Bradshaw says. “At one time we had one individual doing all those [parts-related] tasks. He worked for us about a year-and-a-half and then resigned. He resigned because he couldn’t deal with the stress. It was hard for him to have the time to mirrormatch because he was handling all the communication with the dealers and follow-up on back-ordered parts and all that. After we hired an individual dedicated to doing all the mirrormatching, I was able to bring back that parts manager, and he’s as happy as can be now. And he’s really good at the accounting side of things.”
Having one person complete tasks who is good at them can speed up processes.
Ten more years of ‘colourful communities’
As a community-based program celebrates it tenth anniversary, global coatings giant PPG has committed to a further ten years of bringing colours to projects across the globe.
PPG has now committed US$15 million to extend the successful program for the next decade, taking it out to 2035.
PPG’s Colourful Communities program in its first decade has impacted more than 10.2 million people, via nearly 600 individual projects, conducted in more than 50 countries, according to PPG.
The aim of the Colourful Communities program is to protect and beautify the neighbourhoods where PPG operates around the world, including in Australia and New Zealand.
Over 246,000 litres of paint have already been used to transform 280 schools and educational spaces, nearly
130 hospitals and healthcare spaces, 65 community centres and nine museums and science centres.
The 10-year milestone will be marked by a year of celebrations that will feature 10 flagship Colourful Communities projects around the world throughout 2025.
PPG and the PPG Foundation will also distribute $1 million in celebration grants to 100 previous and current Colorful Communities partners.
“The Colourful Communities program unites the power of our PPG paint products with our employee volunteers to brighten neighbourhoods and make a difference for the people who call those neighbourhoods home,” says PPG Foundation and Corporate Global Social Responsibility, Executive Director Malesia Dunn.
PPG has dedicated funding for another ten years of the program.
Image PPG
“Over the past decade, fresh colour and paint have made lifechanging impacts in the hands of our dedicated volunteers.
“We’re thrilled to continue bringing joy and positivity to our communities for the next 10 years,” Dunn says.
“In completing the initial 10-year commitment, we recognise the meaningful ways the Colourful Communities program has blended the best of who we are – our passionate, talented employees and our innovative products – to improve where we live and work.
“We look forward to 10 more years of protecting and beautifying these special places and giving employees a meaningful way to give back.”
Study finds autonomous driving safer
A study released by Waymo and Swiss Re found Waymo Driver has better safety performance than human-driven vehicles.
The study compared Waymo’s liability claims to human driver baselines based on Swiss Re’s data of over 500,000 claims and more than 200 billion miles of exposure.
Waymo’s self-driving car technology, Waymo Driver, had performed across 25.3 million miles at the time of the study.
The autonomous technology had an 88 per cent reduction in property damage claims and a 92 per cent reduction in bodily injury claims, the study says. It says the human-driven vehicle benchmark is 63 property damage claims and 21 bodily injury claims for the same amount of miles driven by Waymo.
Waymo chief safety officer Mauricio Peña outlined how the auto insurance
claims data, traditionally used to assess human driver liability and risk, is a powerful tool in evaluating the safety performance of autonomous vehicles.
“This is a truly groundbreaking study that not only validates the Waymo Driver’s strong safety record but also provides a scalable framework for ongoing assessment of the impact autonomous vehicles make on road safety,” Peña says.
The study says Waymo Driver yielded nine property damage and two bodily injury claims for a total of 10 unique collisions over 25.3 million miles.
Two of the property damage claims and both bodily injury claims are still open and could close without any liability payment, the study says.
Waymo Driver also outperformed newer vehicles equipped with modern advanced driver assistance systems (ADAS), the study says. “Newer model” is defined as vehicle model
years between 2018 and 2021.
According to the study, Waymo Driver had an 86 per cent reduction in property damage claims and a 90 per cent reduction in bodily injury claims compared to the newer models.
The benchmark for the newer generation vehicles was 63 property damage and 21 bodily injury claims, according to the study.
“By comparing against drivers of newer vehicles, we establish a more forward-looking and challenging benchmark that accounts for recent improvements in vehicle safety technologies and potentially more experienced drivers,” the study says.
It says the newest study builds on the previous data analysis, which found Waymo Driver had 81 per cent fewer air bag deployments, 78 per cent fewer injury-causing crashes, and 62 per cent fewer police-reported crashes than human drivers.
US EV projections optimistic about ‘next car’
A new survey by Verra Mobility has found that 47 per cent of Americans plan to purchase an electric vehicle within the next five years, with 21 per cent aiming to make the switch in the next one to two years.
The second edition of the company’s consumer perceptions report, The State of EVs: 2025 Report on Smart Mobility, highlighted the evolving attitudes toward EV adoption, charging infrastructure, and maintenance concerns.
New
car
Despite similar hesitations for EV adoption in Australia, repairers are encouraged to equip their workshops and staff with the tools to repair EVs.
Looking into 2025, the NVES and increasing competition may make EVs cheaper for Australian consumers, as car manufacturers reach record low prices for formally higher-cost vehicles.
The Verra Mobility survey polled 2,000 Americans aged 25 and older, revealing key insights into consumer readiness for the EV transition.
It found more than half (51 per cent) would buy an EV today if upfront costs weren’t a factor but only seven per cent of respondents currently own an EV.
Range anxiety remains a significant concern, with 71 per cent feeling apprehensive about EV driving range, while 46 per cent of consumers cite charging station availability as their biggest concern.
But 63 per cent believe EV maintenance costs are higher than those of gas-powered vehicles.
The report aligns with research showing that 48 per cent of municipal technology leaders expect EVs to dominate personal vehicle use within the next decade.
Executive vice president of Commercial Services at Verra Mobility, Steve Lalla highlighted the consistent interest in EV adoption.
“The overall message we continue to hear is ‘it’s not if, but when’ EVs will constitute a much more significant share of vehicles on the road.”
registrations see slight rise in Europe
New car registrations rose slightly in the EU in 2024, increasing by 0.8 per cent to around 10.6 million units, according to the ACEA.
Spain continued to show resilience with a solid 7.1 per cent growth rate. In contrast, declines were observed in France (-3.2 per cent), Germany (-1 per cent), and Italy, with a slight drop of 0.5 per cent.
In December 2024, new EU car registrations rose by 5.1 per cent. Spain led the way with a robust double-digit 28.8 per cent increase, followed by France with a modest 1.5 per cent rise. However, among the four largest EU
markets, declines were observed in Germany (-7.1 per cent) and Italy (-4.9 per cent).
Battery-electric cars remained the third-most-popular choice for buyers in 2024. In December, their market share stood at 15.9 per cent, contributing to a 13.6 per cent share for the full year. Battery-electric cars surpassed diesel, which declined to 11.9 per cent.
Petrol cars retained their lead at 33.3 per cent, while hybrid-electric cars strengthened their second position, commanding a 30.9 per cent market share.
Registrations of battery-electric cars
fell by 10.2 per cent to 144,367 units in December 2024. As a result, the total market share for battery-electric cars stood at 13.6 per cent for 2024.
Plug-in hybrid car registrations rose by 4.9 per cent last month, driven by significant increases in France (44.9 per cent) and Germany (6.8 per cent). However, year-total volumes for 2024 were down by 6.8 per cent compared to 2023. Hybrid-electric registrations increased by 33.1 per cent in December, with market share rising to 33.6 per cent, up from 26.5 per cent.
In December 2024, petrol car registrations dropped by 1.8 per cent.
Many US residents propose making an EV their next car. Image: jetcityimage/stock.adobe.com
This year’s World Car Person of the Year is an example of the changing face of automotive across the world.
The World Car finals powered by Brembo has announced that BYD’s Executive Vice-President Stella Li, has been named 2025 World Car Person of the Year.
This achievement marks the first time a woman has been named World Car Person of the Year and also the first World Car Award win for a Chinese brand.
Li has been a key figure in BYD’s international growth during the past twelve months, with a host of global model debuts, the brand’s entry into new markets, and the company passing the milestone of producing its 10-millionth new energy vehicle.
Stella Li gave the honour of the award to the staff at BYD.
“This award is the result of the 110,000 R&D engineers at BYD who continue to provide us with the latest
New face highlights changing world car industry Chinese brands make safety mark in Australia
Yet another new standout Chinesemade EV is making its mark in Australia in 2025, part of a continuing wave impacting the car parc.
From a patchy start in the early 2010’s, the latest batch of Chinese EV models are now ranking among the best, with ANCAP awarding them five-star safety ratings.
Last year three of the latest electric cars from new Chinese brands were awarded five-star safety ratings from the leading Australian safety assessor.
Now the new Chinese made EV, Deepal S07, a battery electric SUV, achieved a score of 95 per cent for Adult Occupant Protection, matching
technological advances that are reflected in our electric vehicles and Super Hybrid DM-i technology,” Li says.
“I am glad to play my part in putting these sustainable technologies in the hands of as many consumers as possible around the world.”
World Car Awards Chair Emeritus Jens Meiners, outlined how Li impressed the World Car judging panel with her exceptional work as a key figure in BYD’s continued global growth.
“Her international vision and drive have seen BYD become a major player on the automotive stage in a short space of time, and her influence is not only felt within BYD, but across the automotive industry as a whole,” Meiners says.
A jury of 96 international automotive journalists from 30 countries voted on the contenders based on who had made the most significant contribution to the global automotive industry during
the previous calendar year.
Brembo’s Chief Executive Officer, Daniele Schillaci congratulated Li on her win.
“A prestigious accolade that celebrates her innovative spirit and recognised expertise in the automotive industry… which highlights her outstanding contribution to the sector.”
the Toyota Camry as the top scorer for its physical protection and safe restraint of adult occupants against current 2023-2025 criteria. To date, 37 models have been star rated against these requirements.
Contributing to this record score were unblemished injury risk scores for the driver in the side impact (T-bone) and oblique pole crash tests, and the front-seat passenger in the frontal offset (head-on) crash test.
According to ANCAP, the design and structure of the Deepal S07 also demonstrated good performance with a low risk of serious injury to occupants of ‘opponent’ vehicles in a crash. A
minor deduction of 0.86 points out of a potential 8.00-point penalty applied for the assessment of vehicle compatibility in the frontal offset crash test.
Turning to collision avoidance capability, the S07 is fitted with a full suite of autonomous emergency braking (AEB) and lane support systems. A combination of “Good” and “Adequate” performance was seen, with mixed results in some of the more advanced AEB Pedestrian test scenarios.
A “Marginal” performance report was recorded for the AEB Crossing scenarios where the S07 showed limited auto-brake performance when crossing the path of another vehicle.
BYD’s Executive Vice-President Stella Li is the first woman to win the award. Image: BYD
V2Grid to develop EV charging solution
The V2Grid chargers in partnership with Mitsubishi aim to overcome a major barrier for EV uptake.
The V2Grid will cater for the growing number of hybrid vehicles in Australia.
The Federal Chamber of Automotive Industries December new sales figures showed that hybrid sales continued to surge with overall sales now at 172,696 for the year, a jump of 72 per cent since 2023.
Mitsubishi Motors Australia Limited has collaborated with South Australian EV charging specialists V2Grid Australia to access its newly developed CHAdeMO bi-directional charger, enabling vehicle-to-grid (V2G) capabilities for Mitsubishi PHEV owners.
This technology is the first Australiandeveloped bi-directional charger available to the market and provides the enabling hardware for existing Mitsubishi Outlander PHEV and Eclipse Cross PHEV owners to take full advantage of bi-directional charging.
Mitsubishi Motors Australia’s eMobility Manager, Tim Clarke, said Mitsubishi’s popular Outlander and Eclipse Cross PHEV models allow Australians to access the benefits of an electric vehicle – including bi-directional charging capability – while maintaining stress-free driving for longer trips.
“Mitsubishi Motors Australia is proud to be collaborating with V2Grid Australia to enable bi-directional capability for our PHEV customers,” Clarke says.
“V2Grid Australia’s South Australian headquarters provided our team an opportunity to work hand-in-hand with their software and hardware developers, conduct on-site compatibility testing and confirm our PHEV vehicles and the V2Grid Australia bi-directional charger can deliver vehicle-to-grid and vehicle-to-home capability.”
“We are looking forward to discussing further collaboration opportunities
with V2Grid Australia as we continue to expand our customer’s PHEV experience beyond the vehicle itself,” Clarke says.
V2Grid Australia Co-Founder
Matthew Downie said the CHAdeMO bi-directional charger was developed specifically with the Mitsubishi Outlander and Eclipse Cross PHEVs in mind.
“Bi-directional charging delivers a range of opportunities for PHEV and BEV owners and it’s only set to increase in popularity,” Downie says.
“We wanted to cater for all EV generations, and working closely with Mitsubishi on developing this solution has delivered this.”
“The ability to access both vehicle-togrid and vehicle-to-home technology is a real game changer for those looking to take full advantage of their PHEV or EV. V2Grid Australia is proud to deliver this product to market and anticipates significant interest based on initial feedback and pre-orders.”
Special plaudits for this colour purple
A special-effect colour called ‘Argyle Purple’ has seen PPG and, BYD, jointly recognised with a Supreme Gold Award at the International CMF Design Awards.
The colour was chosen from 3,000 competing designs, and according to PPG features an optical effect that creates the illusion of liquid metal, Argyle Purple earned high marks with the award judges for its innovation and commercial appeal.
BYD’s Yangwang U9 electric super coupe features the colour and marks the first time this optical effect has been applied to automotive coatings on a mass scale and shows the integration of the optical technology with PPG’s advanced AQUACRON® PWB premium waterborne basecoat coating. It’s also the first collaboration between BYD and a supplier
in which joint efforts in styling, technology and application development have led to significant industry recognition.
PPG Senior Colour Styling Manager, Asia, Automotive Coatings Cindy Li and BYD Senior Manager, Automotive Colour Luo Zhizhi accepted the award.
“At PPG, we are dedicated to advancing the possibilities for vehicle design and manufacturing, not only in China but globally, through continuous technological innovation and a deep understanding of market and consumer needs,” Li says.
“That commitment to innovation and excellence is exemplified by Argyle Purple, which showcases advanced colour science and application technology while also aligning with PPG’s 2025 Colour of the Year, Purple Basil.”
Cindy Li and Luo Zhizhi at the CMF Design Awards. Image: PPG
Custom Corner
with Cliff Chambers
Hatching the next generation
AS FUEL prices soared during the 1970s, traditional performance cars in many parts of the world became untenable. Not only did big engines consume lots of increasingly costly fuel, new government restrictions and taxes conspired to take most of the fun out of motoring. Manufacturers in Europe, the UK and then Japan sought to change the game, creating a new class of small, fast and economical cars that earned the generic tag ‘Hot Hatch’.
Australia, with our love of big engines and ambivalence towards rising petrol
prices, never really got involved in the Hot Hatch movement, so the closest we got to a 1970s Hot Hatch might have been an SS Torana.
The cars featured here should really be reflecting those early days of compact hatchback production, but most that were here are gone and benchmark models like the Renault 5 Turbo and Ford Escort XR3i weren’t even sold in Australia.
Nor were early versions of the Golf GTi and the ones we saw during the early 1990s were detuned parodies
of the original. Our only viable link to 1980s European Hot Hatch design is the Peugeot 205GTi and very few of those survive.
Japan arrived later than Europe to the Hot Hatch party, but still contributed some memorable cars. One, the Pulsar GTi-R, survives in sufficient numbers to warrant a review, while the DNA of similar designs continues to influence 21st Century models like the Mazda MPS, Honda Civic Type R and, most recently, the Toyota Yaris GR.
Australia hadn’t seen a GTi in years, then in 1999 a five-door version with 110kW arrived. It wasn’t fast or flash but did remind people here of the cars that had ruled autobahns and motorways during the fuel-shocked 1970-80s.
Five years later, our 1.8 Golf Turbo became a 2.0-litre with 147kWand six-speed manual as standard, with six-speed DSG semi-auto at extra cost. An auto GTi in 2005 listed at $42,295, but for people who thought their performance hatch should actually perform there was another Golf with an R32 emblem. These arrived in 2004 as a very limited, 3.2-litre V6 edition of the Mk 4 Golf at an initial cost of $63,000. Track down one of these177kW beasts today and its value will likely have declined by less than half. In 2006 a Mk 5 version of the GTi arrived, with R32s offering a7kW power increase and price reduction of $7000. These are less valuable in today’s market than the Mk 4 though, with excellent V6s costing $13-18,000.
Four-cylinder GTis of similar age and condition are cheaper again, with good Mk 5 automatics at $7500-10,000.
THIS MAGAZINE loves its sporty Renaults and over the years we have featured a few, but never looked hard at the Clio Sport. Anyone in the market for a sporty and affordable hatch definitely should.
Pre-2011 versions aren’t common here but not expensive either, given their performance potential. Two litres and 124kW might not sound startling, but when you consider that an early Sport before adding fuel or people weighed just 1035kg it starts making sense.
Following a sales hiatus from 2006-08, the Clio came back, with197 versions delivering more power, features including climate control A/C and a six-speed manual gearbox.
Top of the Clio Sport pile, yet still priced at less than $40,000 was the limited-edition Gordini 200. It came with Brembo brakes and in traditional blue with white stripe Gordini colours but finding one could be difficult.
Clio Sports of this era cost $33,000-40,000 and given the disastrous retained values that afflict some Renaults, Sport versions have done well to preserve 30-35 per cent of their original list pricing.
Since special analytic devices and tools are required to maintain these cars – and the products of other uncommon brands – not venturing far from a franchised dealer is wise.
FOR DECADES the doyen of hot-hatch design, VW’s GTi Hatch had fallen well off the pace by the time the centuries changed.
VW GOLF GTI TURBO
RENAULT CLIO SPORT
FORD FOCUS XR5 TURBO
BUILT its Pulsar-based GTi-R as a contender for Group A rally competition, only to find rivals like Toyota’s Celica GT4 and the Subaru Legacy Turbo were delivering greater pace and reliability. Nissan persevered with its Pulsar throughout 1991 and into1992, recording a best of third place in the Swedish World Rally Championship round, but lots of DNFs as well.
While the GTi-R missed its chance at WRC glory and didn’t really try to contest Australian events, early imports still brought smiles to suburban rat runners. In a body weighing just 1240akg, the intercooled SR20 engine easily delivered 169kW and would hit7500rpm before the rev-limiter chattered into life.
From 0-100km/h took 6.6 seconds, and the GTi-R could reach225km/h. With lots of weight up front, the chunky Nissan was prone to understeer and obliged serious users to hone their left-foot braking skills to keep control through slippery bends.
Thirty years after the first ones arrived, Australia continues to see fresh cars from Japan’s apparently inexhaustible supply of GTi-Rs. Prices have increased though, with retail values now above $40,000and in line with the $20-24.000 wholesale prices seen at recent Japanese auctions.
IN 2006 a version of the Focus that echoed XR3i Escorts and TX3Lasers of old and took Ford’s small car, to the head of the Hot Hatch pack.
Power came from an unusual but well-credentialled source. Volvo supplied a five-cylinder with turbocharger and 166kW. Completing the package was a six-speed gearbox, massive brakes and 18-inch alloy wheels. When new, the turbocharged XR5 rated as one of the world’s best front-wheel drive compacts. Its grip without all-wheel drive was questioned, but traction control working in unison with 40-Profile rubber helped get all that grunt to the road. Even without AWD, theXR5 wasn’t a lightweight and challenged by its 1442kg took seven seconds to reach 100km/h.
Once underway it was a rocket in the mid-range that would match an XR6T Falcon or Subaru’s lighter WRX. The engine will operate okay on 95RON Premium fuel but reportedly can deliver an extra18kW when fed 98 octane. Low-kilometre examples aren’t hard to find or expensive. Less than $10.000 buys one in average condition, with excellent 2008-10 cars up to $18,000.
A FEW months back we looked in detail at Mazda’s 323 AWD Turbo. Those cars, built more than 30 years ago, were designed to succeed in global rallying, but the MPS, kitted out in a smart business suit, was a compact turbo intended to excite urban Mazda buyers.
The MPS was based on Mazda’s record-setting 3, but with a2.3-litre intercooled turbo engine. Six-speed manual transmission was standard and hard-working traction control did its best to dial out wheelspin and torque steer. When driven with verve on dry sealed roads the MPS could match the agility of All-Wheel Drive rivals.
Australia saw its first MPS in 2006, with cars available in base or Sport trim. Both came with 18-inch alloy wheels and lots of features, but the almost $5000 extra charged for Sport versions, helped pay for leather trim and other goodies. A Luxury version was added in 2009. In today’s market, distance travelled, and service history seem more relevant than whether it has leather, ensuring cars that have only covered 5000-8000 kilometres a year can bring 50 per cent more money than those showing a more typical 15,000km annually.
NISSAN
NISSAN PULSAR GTI-R
Tech Tip
with Trevor Duke
Putting some WOW into your priming
Are you missing out on the benefits of modern Wet-On-Wet (WOW) primers? Combining their use with some very straightforward techniques could deliver valuable paint shop time savings that are too good to ignore.
Using modern WOW primers with the right techniques offers a welcome boost to productivity, as well as minimised material usage and increased quality of the end result. What’s not to like!
The WOW factors
Utilising the latest generation of WOW primers give a paint shop the ability to effectively delete entire steps from the refinish process. They do this by performing two main roles. Firstly, on new or existing panels, WOW primers provide excellent adhesion for the following paint layers, yet they lay down so smoothly they require no sanding prior to topcoating.
Secondly, by mixing a WOW primer in the correct spectral grey shade, it becomes a crucial part of matching the original OEM finish. These days, virtually all vehicle manufacturers apply a spectral grey or sympathetic groundcoat on the production line as an integral part of achieving a desired colour and sometimes not to opacity. It’s done for efficiency, cost saving and speed and that is exactly why collision repairers should mimic this method by utilising a WOW priming process. Because it helps to duplicate topcoat opacity in the minimum number of coats, it saves on both application labour time and material usage of the topcoat colour.
Primer gun
Be sure to use a good quality, dedicated primer gun – using a tired, old topcoat gun or a cheap ‘no-name’ brand makes it difficult to impossible to achieve
the benefits from going WOW. We recommend the SATAjet RP 100 B Primer Gun with a 1.4 nozzle – it’s affordable and, because its purpose designed for the task, it has a precise, fine atomisation that leaves a smooth, flat finish perfect for the topcoat, as well as achieving the required film-build.
Features and benefits
Taking advantage of a productive WOW process starts with choosing proven WOW primer technology designed specifically for the job, such as PPG’s EnviroLOCK (part of the ENVIROBASE® High Performance Low-VOC range) and the popular PrimaGUARD 2K Primer. Both offer the full spectrum of WOW efficiency benefits.
1. No need to sand new e-coat panels: Not only cuts labour and process time, it also retains the e-coat corrosion protection.
2. Green part mode: No flash-off between coats. Simply apply in single visit mode – a ‘light’ coat, immediately followed by a ‘wet’ coat, bake and sand.
3. Plastic mode: Simply adding PPG’s LVA650 EnviroLOCK Plastics Primer Converter makes it possible to use a WOW process on plastic parts without the need for a dedicated plastic primer. It can then be overcoated with Envirobase High Performance topcoat colour, thus reducing labour time and material cost.
4. No sanding required: These WOW primers leave a silky-smooth finish which means no sanding is required
before topcoating. Why sand if you don’t have to? It just consumes labour time with no benefit!
5. Seals off sensitive substrates: Can also be applied directly over small rub-throughs.
6. Overcoating a primer filler repair: Improves adhesion, gives extra security around the edge of the repair and helps colour accuracy with transparent colour, while also dealing with fine scratches and pin holes.
This Tech tip is brought to you by PPG Refinish National Training Manager ANZ Trevor Duke.
Here the WOW primer from the new guard has been blended into the door. Image: PPG
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