NORSE GROUP’S EMPLOYEE MAGAZINE
Embracing Diversity
Iam delighted to welcome you to this special Pride issue of One Magazine, a platform where we celebrate our collective achievements and the vibrant community within Norse Group.
This year has been momentous for us, marked by two significant milestones. Firstly, our brand refresh has modernised our image and reinforced our commitment to excellence and innovation. This new identity reflects our evolving aspirations and dedication to delivering outstanding service.
Secondly, our move to Unity Place, our new head office, symbolises a fresh chapter in our journey. Unity Place is more than just a building; it is a testament to our growth and a hub where collaboration and creativity thrive. Our new office will undoubtedly enhance our ability to work together seamlessly and continue to drive success.
In this issue, we shine a spotlight on Pride and the remarkable strides we’ve made in promoting Equity, Diversity, Inclusivity, and Belonging (EDI&B) across the Group. I am particularly proud of the efforts undertaken by our EDI&B Forum. They have been instrumental in raising awareness, cultivating inclusivity, and creating an environment where everyone feels valued and respected. Looking ahead to this summer, I am inspired to see the remarkable dedication of
our team and their combined fundraising efforts. West Northamptonshire Norse’s James Neal will be walking to Liverpool from his home in Warwickshire to raise money for the Royal Liverpool Hospital’s Eye Tumour Research Fund. Several members of the SASE team will be throwing themselves out of a plane for The Alzheimer’s Society, and ‘Team Norse’ will be taking part in Run Norwich for Mind and Macmillan. Finally, an intrepid group of Consulting and HBS colleagues will scale the Yorkshire Three Peaks to raise money for Cancer Research. Social value is a key driver for the success of our business, from the procurement of goods and services to tendering for new business. These efforts significantly impact how we serve our clients, partners, and communities, and I wish those taking part in fundraising efforts the best of luck. You can learn more about these charity endeavours in this issue.
As we look forward to the future, let us continue to embrace these principles, celebrate our diversity, and strive for excellence in everything we do. Together, united in purpose, we can build a more inclusive Norse Group.
I hope you enjoy reading the articles in this issue. As always, if you have any questions or feedback, please email me at justin.galliford@norsegroup.co.uk.
Justin Galliford, Norse Group CEO
I was delighted when I was asked to be the guest editor of the Pride issue of One Magazine.
Pride is something that is very close to my heart as I realised that I was queer at 12 years old and transgender at 27.
Even with the equality act of 2010 in force to protect people in the queer community, discrimination still happens, and that is why it is so important to stand by our queer siblings and speak up when we notice discrimination.
The Equity, Diversity, Inclusion, and Belonging (EDI&B) group is doing its best to spread the word and educate people about the parts of the
community that they don’t know about, but we still need your support. There are still people out there, possibly even within your teams, who are afraid to be themselves, whether that’s due to fear of discrimination or even physical violence. You can make people comfortable being themselves with what you say and do.
Pride is more than being proud of who you are; it is also a protest against discrimination and harassment.
I really hope you enjoy this issue.
unsung heroes of Norse Group, the Customer Contact Centre. Plus, we also celebrate the incredible charity fundraising efforts across our business.
I’m also excited to introduce Kris Hoath, Assistant Payroll Business Partner, as the guest editor of this Pride issue. Kris will share their journey and lead our Pride feature, bringing a fresh perspective and enthusiasm to our publication. If you have a story to share, please email us at communications@norsegroup. co.uk. I hope you enjoy the (she/her/hers)
E(they/them/theirs)
PRIDEWITHOUT P REJUDICE
INSIDE
I Am Me - Kris Hoath’s Journey
Proudly supporting the LGBTQIA+ Community
Become an LGBTQIA+ Ally
Embrace Your Authentic Self
Q
You are expecting (congratulations!) What sort of world would you like your child to grow up in?
A world where they don’t face discrimination because of who they are and can be themselves every day without fear. If my child is gay, they don’t feel they have to ‘come out’ to me but just let me know they are dating such and such and they are the same gender as me - and ask if they can invite their partner over for tea! There isn’t the expectation to ‘come out’ and announce it to the world, they can just live happily as they are.
QWhat steps can companies/ organisations take to create safe and inclusive workplaces for LGBTQIA+ employees?
I think certainly having that face out there, being part of Pride marches or events for example, so there are people there to talk about the work we do. At these events, I think it’s beneficial to have a combination of people who identify as queer, as well as those who don’t, to show that it’s not just queer people who are inclusive, it is everyone.
Education is key. Sometimes people aren’t as accepting as it can be difficult to understand something you have not experienced, but having people being open and comfortable to be themselves, and being able to talk about that is important, whether that is someone that they can come out to or just talking about and expressing who they are. Pride is about all year-round support and it’s great when organisations show their support with actions and not just words.
When organisations fly a Pride flag just during June, it can give the impression that they support people when they ‘should’ (i.e. during Pride) but not necessarily for the rest of the year.
Do you correct people if they use the incorrect pronoun?
I don’t personally but for other people I will. This might be due to my own self-confidence as I can find it difficult to speak out.
If they correct themselves, I really appreciate that they have made that correction. Some people may prefer a full apology but simply using the correct pro noun the next time we have a conversation speaks volumes to me.
I don’t know what all the letters in the LGBTQIA+ acronym mean; if someone I’m talking to identifies as something I’m not familiar with, then I ask and want to know more, as I wouldn’t want to offend them.
Q Q
Finally, what would you say to your younger self?
Any words of advice? ‘It does get better’. Although things seem rubbish now, they will become easier. I was and still am fortunate to have fantastic support from my Mum. We had a conversation when I was a teenager and agreed that I had feelings for people, and that’s normal.
As I’ve got older, I feel I have got mentally stronger and I don’t fear what people think as much. This is who I am and if you don’t accept that then fine, that’s okay. I matter and I am proud.
I A M M E
At Norse Group, we are committed to being “United in Purpose” by promoting diversity and inclusion. Let’s continue to support each other and celebrate the rich diversity that makes our community so special.
Being Gay is OK bgiok.org.uk
Provides advice and information for LGBTQIA+ people under 25.
Families and Friends of Lesbians and Gays (FFLAG) fflag.org.uk
Offers support to parents, friends and family members of those who identify as LGBTQIA+.
M O R E & GET
Gender Identity Research & Education Society (GIRES) gires.org.uk Works to improve the lives of trans and gender non-conforming people of all ages, including those who are non-binary and non-gender.
Gendered Intelligence genderedintelligence.co.uk Provides resources and support to increase understanding of gender diversity and improve the lives of trans people through education, youth groups, and professional development.
LGBT Foundation 0345 3 30 30 30
lgbt.foundation
Advice, support and information for people identifying as LGBTQIA+
Samaritans 116 123 (freephone) jo@samaritans.org
Freepost SAMARITANS LETTERS samaritans.org
Samaritans are open 24/7 for anyone who needs to talk. You can visit some Samaritans branches in person. Samaritans also have a Welsh Language Line on 0808 164 0123 (7pm–11pm every day).
SUPP O R T ING THE
LGBTQIA+ COMMUNITY PROUDLY
Colours and Letters
Explained
At Norse Group, we believe in celebrating equity and diversity and creating an inclusive environment.
The LGBTQIA+ community is a vibrant and diverse group of individuals, each represented by a rich tapestry of flag colours and letters. Let’s explore what these symbols mean and why they are important.
Lesbian: Widely accepted term for women attracted to women.
Gay: Common term for men attracted to men and sometimes used as an umbrella term for anyone attracted to the same sex.
Bisexual: Accepted term for individuals attracted to both men and women.
Queer:
Once a derogatory term, Queer has been reclaimed by many in the LGBTQIA+ community as a positive, inclusive term.
Questioning: A respectful term for individuals who are exploring their sexual orientation or gender identity.
Intersex: People who are born with physical sex markers (such as body parts, hormones, or chromosomes) that do not fit typical definitions for male or female.
Asexual: Individuals who do not experience sexual attraction to others, though they may have romantic attractions.
This symbol encompasses all other identities not explicitly covered by the previous letters, such as Pansexual (individuals attracted to people regardless of their gender) and Non-binary (individuals who do not identify exclusively as male or female).
Pride Flag, includes additional stripes to emphasise inclusion and progress:
White, Light Blue, and Pink: Represent the transgender community. Brown and Black: Recognise people of colour and honour those lost to AIDS.
Other Significant Flags
Transgender Pride Flag:
Blue: Traditional colour for boys.
Pink: Traditional colour for girls. White: Represents those who are non-binary or gender-neutral.
WHY THESE S Y M B OLS MATTER
These flags and letters are more than just symbols; they represent identity, pride, and the fight for equality. They remind us of the diverse experiences within the LGBTQIA+community and call for inclusivity and respect. By understanding and respecting these symbols, we can create a more supportive and inclusive workplace. It’s about recognising and celebrating our colleagues’ unique identities and creating a culture at Norse Group where everyone feels valued, seen, heard and respected.
Bisexual Pride Flag: Pink: Attraction to the same sex.
Blue: Attraction to the opposite sex.
Purple: Attraction to both sexes.
Pansexual Pride Flag:
Pink: Attraction to those who identify as female.
Yellow: Attraction to non-binary people.
Blue: Attraction to those who identify as male.
Asexual Pride Flag:
Black: Asexuality.
Grey: Grey-asexuality and demisexuality.
White: Sexuality.
Purple: Community.
Non-binary Pride Flag:
Yellow: People whose gender exists outside the binary.
White: People who identify with many or all genders.
Purple: Those who feel their gender is a mix of male and female.
Black: People who feel they are without gender.
In line with our brand message, “United in Purpose”, becoming an LGBTQIA+ ally is a powerful way to show our commitment to inclusivity and equity.
How to Be an Effective Ally
• Educate Yourself: Learn about LGBTQIA+ issues, history, and terminology. Resources like Stonewall (stonewall.org.uk) are great starting points.
• Listen and Learn: Engage in conversations with LGBTQIA+ colleagues and friends. Listening to their experiences can help you better understand their needs.
• Use Inclusive Language: Respect people’s chosen names and pronouns and avoid assumptions about gender or sexuality. Inclusive language develops belonging and respect.
• Speak Up: Challenge inappropriate comments or behaviours respectfully. Your voice can promote a culture of acceptance.
• Support LGBTQIA+ Events: Participate in Pride events, workshops, and other initiatives. Norse Group regularly supports such events, and your involvement shows solidarity.
• Advocate for Inclusive Policies: Push for policies promoting workplace equality and inclusion, such as comprehensive antidiscrimination policies.
• Reflect and Improve: Continuously reflect on your attitudes and behaviours. Seek feedback and be open to making changes to enhance your support for the LGBTQIA+ community.
Further Information and Support
To learn more about becoming an ally, visit:
• Stonewall: stonewall.org.uk
• LGBT Foundation: lgbt.foundation
• Pride in London: prideinlondon.org
At Norse Group, we are united in our purpose to create a diverse and inclusive workplace. Becoming an ally contributes to a more equitable environment for all. Together, we can ensure our workplace is welcoming to everyone and a truly inclusive place to work.
For more information or to get involved in our LGBTQIA+ initiatives, contact our Equity, Diversity, Inclusion and Belonging team at EDIB@norsegroup.co.uk or find out more about our EDI&B Team on page 56.
Each of us brings unique experiences, perspectives, and talents to our workplace. And we want to emphasise the importance of being your true, authentic self at work.
What Does It Mean to Be Authentic in the Workplace? Being authentic means bringing your whole self—your passions, quirks, strengths, and vulnerabilities. It’s about being genuine, transparent, and honest in your interactions with colleagues and leaders alike.
Why Embracing Your Authentic Self Matters Building Trust and Connection - Showing up as your authentic self builds trust with your colleagues. Authenticity creates genuine connections and cultivates an inclusive work environment where everyone feels valued and respected.
EMBRACE YO UR A U THENTICSELF
- This poignant reminder strengthens our resolve to continue supporting our veterans, reservists, and military spouses and partners within Norse Group.
At Norse Group, we recognise the importance of supporting veterans, reservists, and current service members. Saturday, 29th June, marks Armed Forces Day, where we reaffirm our commitment to those who have dedicated their lives to protecting our nation.
In 2022, we proudly achieved the Defence Employer Recognition Scheme’s Silver Award Certificate for our commitment to the Armed Forces Covenant. This recognition highlights our efforts to support those who have served in the Armed Forces or their spouses and partners. Since signing the Ministry of Defence Armed Forces Covenant in May 2021, we have continuously sought to provide new career opportunities for ex-Forces personnel within our organisation.
Our commitment to being an Armed Forces-friendly employer is a statement and a reality. Led
HONOUR THE BRAVE
Forces community and recognises the part it plays. Those who have served within the Armed Forces bring skills and qualities that can be utilised and developed within a civilian role, helping them transition and develop a new career outside the wire.”
As part of our ongoing efforts to support the Armed Forces community, we need your help. If you or a member of your family is connected to the Armed Forces, whether serving, veterans, or reservists, we encourage you to participate in our survey. Your input is invaluable in demonstrating how Norse Group supports those connected to the Armed Forces. Please scan the QR code below to participate. All details will be kept confidential.
As
we commemorate the 80th anniversary of D-Day
this June, a significant milestone
in our shared
history,
we are
deeply
moved by the sacrifices made by our Armed Forces, both past and present. by Roger Smith, our Group Safety, Health, Environmental, and Quality (SHEQ) Director and former Warrant Officer Class 1 in the British Army, our covenant commitment is a team effort.
Supported by other ex-Forces colleagues and Reservists, Roger has been instrumental in driving our initiatives forward.
Roger Smith shared, “We achieved the Silver Award Certificate in recognition of our commitment to the covenant. Our aim now is to work towards achieving the Gold Award Certificate. Norse is committed to supporting the wider Armed
As we observe Armed Forces Day at the end of June, let’s salute our forces and honour their contributions. Norse Group remains committed to supporting our Armed Forces community and striving towards the Gold Employer Recognition Scheme. We believe creating a supportive environment for our heroes and their families is essential, ensuring their skills and experiences are valued and utilised within our organisation.
If you or a family member is involved in or has served in the Armed Forces, please complete our survey. Your participation is crucial in helping us recognise and support our Armed Forces community.
For more information about the Armed Forces Covenant, please get in touch with roger.smith@norsegroup.co.uk.
ONE MAGAZINE SITS DOWN WITH KATIE MURRAY, THE CUSTOMER
CONTACT CENTRE MANAGER IN THE
FACILITIES
MANAGEMENT
TEAM, TO UNCOVER THEIR VITAL WORK AND DISCOVER HOW THEY KEEP EVERYTHING RUNNING SMOOTHLY BEHIND THE SCENES.
One Magazine: Katie, you and your team are the unsung heroes of Norse Group. Please tell us about the Customer Contact Centre and the essential services you provide to the company and its clients.
Katie Murray: Absolutely, the Customer Contact Centre operates 24 hours a day, 7 days a week, 365 days a year. The office never closes! We provide support on countless subjects to various clients through a number of channels. Being manned 24/7, we can offer our clients a positive customer service experience as their enquiries can be dealt with or resolved at any time of the day or night. And now we’re based in Norse Group’s head office, we can deal with situations in person too.
OM: The team recently changed its name from the Norse Group Helpdesk to the Customer Contact Centre. What prompted this name change, and how has it better represented what the team does?
KM: Across the Group, there are several ‘Helpdesks’. We’ve grown significantly over the past five years, and our offering has changed. I wanted to stand out, be different from the rest, and rename the department to represent more of what we do. The three words were carefully selected, and I want to highlight that we are a central hub for all
our ‘customers’, both internal and external. The word ‘contact’ indicates that we want customers to contact us. ‘Centre’, because we are the central point through which all enquiries are to be processed. We were also receiving enquiries for the other Helpdesks, so moving away from being called a Helpdesk has reduced the number of customers contacting the wrong department.
OM: What are some of the most common queries and issues you handle on a daily basis?
KM: The most common types of enquiries are maintenancerelated issues. These can range from a flickering light above a desk to a gas leak in a property to forced police entry, fire, or
flood. Our team is trained to know what a high priority call is and will subsequently process it instantly. Other common enquiries are related to homelessness, anti-social behaviour issues on housing estates, crime scene assistance, council tax summons, fallen trees, sinkholes, passengers trapped in lifts, etc.
OM: Could you share one or two of the centre’s most unusual or unexpected requests?
KM: We’ve had some unusual requests come our way! From retrieving dropped keys in lift shafts to dealing with a dog that chewed through a wall, allowing pests to come in, we’ve even had to assist with stolen Amazon parcels and help move squatters by contacting the police. But one of the most memorable has to be the time we had to help a deer with its head stuck in a fence. That call went straight to the RSPCA!
OM: The Customer Contact Centre plays a crucial role within the company. Can you describe a typical day in the centre and the challenges the team regularly faces?
KM: The Customer Contact Centre operates around the clock, far from the typical 9-5 job. We handle approximately
1,000 phone calls and 850 emails weekly, with Saturdays being our busiest day, averaging 300 calls. Every enquiry is meticulously recorded in our CAFM system. Our work is highly unpredictable; no two hours are the same. For instance, a power outage in a London tower block can generate 100 calls instantly. We must manage these sudden influxes and stay calm under pressure. Additionally, we book hotels and trains, make ID cards, cover reception, and support other business areas as needed. You never know what’s around the corner!
OM: Who are some of the external clients the Customer Contact Centre supports, and what services do you provide for them?
KM: The Customer Contact Centre offers a 24/7 reporting service to a wide array of clients. We support Action for Children by handling building repairs for children’s homes and ensuring safe environments for vulnerable young people. For the Borough Council of King’s Lynn & West Norfolk, we provide homelessness support and accommodation services, assisting those in need within the community. Our work with councils, including Norfolk County Council, Broadland District Council, and Norwich City Council, involves managing building repairs for councilowned properties, addressing homelessness, and maintaining various public amenities. We also support several Housing Associations, such as Broadland Housing Association and SW9 Community Housing, by managing building repairs and addressing anti-social behaviour. Additionally, we assist Suffolk Fire & Rescue with building repairs, ensuring their
facilities remain operational and safe. These clients illustrate the diverse sectors we serve, showcasing our commitment to delivering essential services across various domains.
OM: How does the team stay updated with the latest information and technologies to ensure top-notch service for every call and query?
KM: The team stays updated with the latest information and technologies through our custom-built Norse Information Management System (NIMs). This web-based platform, accessible outside Citrix, stores all our data and processes. NIMs allow us to navigate various contracts, from maintenance to cleaning and alarms, providing detailed guidance on emergency call-outs and contractor procedures. With many clients nationwide, each with unique procedures and databases, we update NIMs instantly upon receiving any variations, ensuring the team always has the latest information, even if it’s 10am on a Sunday or 6pm on a Friday. This live system ensures top-notch service for every call and query.
OM: What are some common misconceptions about your work at the Customer Contact Centre, and how would you address them?
KM: A common misconception is that we are Norse Airlines! More seriously, many tenants expect engineers for non-urgent issues at all hours. We provide solutions and guide them in resolving the problem during working hours. Additionally, some believe administrative tasks, like changing a direct debit mandate, are out-of-hours emergencies. Our out-of-hours service is strictly for genuine emergencies, and educating tenants about this helps manage expectations.
OM: As a 24/7 service for Norse Group, what’s the most common request that you and the team deal with, and do you find that there are seasonal peaks?
KM: The most common enquiry is lack of heating, which obviously increases significantly in the winter months. Call volumes treble in winter due to lack of heating.
OM: How has user feedback shaped the way the Customer Contact Centre operates? Can you give an example of a change implemented based on user feedback?
KM: We value all positive and negative feedback and use it constructively to enhance our services. A key concern from stakeholders has been long wait times on the phones. In response, we ensure adequate resourcing during peak times to minimise wait times and improve the overall client experience. This continuous
adaptation based on feedback helps us maintain high service levels and support our staff effectively.
OM: What do you and the team find most rewarding about working at the Customer Contact Centre, and what should the rest of the Norse Group know about your team?
KM: The team thrives on handling sudden influxes of workload, finding it challenging and rewarding. They pull together under pressure, supporting each other through tough times. It’s incredibly fulfilling to receive thanks for resolving issues, helping people fleeing domestic violence find safe accommodation, and assisting those evacuated due to fire or flood. The rare moments when every email and call is logged, and the deck is clear are also immensely satisfying.
OM: Thanks so much for chatting to One Magazine Katie.
NEED TO GET IN TOUCH WITH KATIE AND THE TEAM? EMAIL CUSTOMER.CONTACT@
September,Parachutesatthereadyasthis 9bravemembersoftaketheSASECharityGroupprepareto supporttheultimateleap,skydivingto Alzheimer’sSociety!
FREE FALLING
In a heartwarming display of courage and compassion, a group of brave colleagues from Norse Group in Norwich is gearing up for an exhilarating skydiving adventure, all in the name of a noble cause.
“Of course I’m nervous for the skydive, but I am also really excited about the experience and fundraising, especially all for such a great cause.”
Organised by the Sponsorship Activities and Social Events (SASE) team, this daring initiative aims to raise funds and awareness for World Alzheimer’s Society Month in September 2024.
Scheduled for Saturday, 21 September 2024, the skydive at the Norwich Airfield will see nine fearless participants take to the skies to support Alzheimer’s Society’s vital work. Among the brave souls ready to take the plunge are Emma White, Phoebe Illingworth, Candace Barnard, Jack Davis, Binoj Thankachan Kirsty Golder, James Bruce, Sherri Fox, and Alice Heffer.
As the adrenaline rush of freefalling from thousands of feet above ground awaits them, these daring individuals are driven by a shared commitment to make a difference in the fight against dementia. With every leap, they aim to raise funds and awareness for Alzheimer’s Society, an organisation dedicated to transforming the lives of those affected by dementia.
Phoebe Illingworth , PlanningC on
EmmaWhite,Purchasing
Assistant
Dementia, often referred to as the most significant health and social challenge of our time, affects an estimated 900,000 people in the UK alone. For many individuals living with dementia, the journey can be lonely and daunting, compounded by the lack of awareness and support. Additionally, the impact ripples out to their families and loved ones, who often bear the emotional and practical burdens of caregiving.
Management Accountant Candace Barnard told us, “Alzheimer’s affects so many lives and having family members affected makes it a really important cause for me.
I know that this donation will be used to make lives better. It’s an honour to be part of the team taking a giant leap for dementia.”
The statistics paint a stark reality: 1 in 3 people will face the devastating effects of dementia in the future. However, amidst these challenges, there is hope. Organisations like Alzheimer’s Society provide vital support services, advocate for better care and policies, and fund groundbreaking research to advance our understanding of dementia and develop effective treatments.
Jack Davis, Senior Environmental Advisor from SHEQ, explained why he was taking the leap, “It all started when my grandfather, who I was very close with, sadly passed away from the disease last year. I felt powerless to stop how quickly it progressed. After SASE presented the opportunity to jump for the Alzheimer’s Society, I couldn’t say no. I’m jumping not just in my grandfather’s memory but to help out those who currently still live with the disease.
Barnard,Management
Accountant
“You’d be mad not to be scared when jumping at 10,000ft; I know for sure that I am. I hope whoever I’m jumping in tandem with, that it’s not their first day on the job!”
By rallying behind our colleagues and supporting their fundraising efforts, together, we have an amazing opportunity to make a tangible difference in the lives of those affected by dementia. Regardless of size, every donation contributes to Alzheimer’s Society’s mission of creating a world where dementia no longer devastates lives.
Best of luck to Emma, Phoebe, Candace, Jack, Kirsty, James, Binoj, Sherri, and Alice as they bravely take to the skies, embodying the spirit of courage, compassion, and solidarity in the fight against dementia. We’ll find out how they get on in the autumn/winter edition of One Magazine.
To show your support and contribute to this worthy cause, please scan the QR code.
Alice Heffer,
RUN, NORWICH,
Run Norwich is back, and ‘Team Norse’ have their running shoes at the ready as they prepare to hit the Norwich pavements and participate in the awardwinning road race later this year.
Going the Distance - Norse employees to join the Run Norwich line up this autumn
The popular 10k event, which is in its ninth year, is organised by Norwich City FC’s official charity partner, the Community Sports Foundation (CSF). It will take place in the heart of the city centre on Sunday, 8 September.
Starting in front of the Theatre Royal, the route winds past some of the city’s most picturesque and iconic
landmarks, including Norwich Castle, Norwich Cathedral and Carrow Road, before culminating on St Peter’s Street in front of the majestic City Hall.
A group of 15 Norse employees, will run on behalf of the group for Mind or Macmillan. The group has chosen these two charities, and Team Norse is proud to support them and give back to the local community.
In February, we revealed Norse Group as Run Norwich’s co-main sponsor for the 2024 and 2025 races.
“It was an immediate fit for us as the charity, like ourselves, is driven to help support communities,” said Justin Galliford, CEO of Norse Group. “Our aim has always been to improve lives, and through this partnership, we can make a difference to those across Norfolk.
In need of some training support?
Norse Running Club - All are welcome to join the Norse Running Club, which meets every Thursday at 5.10pm outside main reception (Unity Place, Norwich). Various routes will be covered, from 2km - 5km. If interested, message David Wright ( David. wright@norsegroup.co.uk ) or James Bruce ( james.bruce@ norsegroup.co.uk ) for more information.
Run For Me - A legacy programme from the Foundation’s Run Norwich event. ‘Run For Me’ is a community running group, which has an added focus on supporting its participants’ mental health and wellbeing. The group meets once a week for a 60-minute running session led by qualified running coaches, followed by a 30-minute social session. Sessions are free and take place at The Nest, Norwich (Mondays, 10am) and Carrow Park, Norwich (Mondays, 2pm). Find out more about the programme on the Foundation’s website.
Introducing Team Norse
• Luke Shacklock (Grounds Team)
• Jason Howes (IT)
• Danielle Manthorpe (Finance)
• Chris Nichols (IT)
• Adam Buxton (Corporate Comms)
• Stuart Bedford (FM)
• Jason Wiseman (TFM)
• Amber Lawrence (Marketing)
• Ruth Williams (Business Support)
• Abigail Grand (PA)
• Stuart Gollands (Norse Care)
• Ian Stevenson (SHEQ)
• Matt Downing (Payroll)
• Chris Brooks (Project Manager)
• Alexander Crowley (Apprentice Finance Assistant)
D ESTINATIO N : LIVERPOO
LTOTAL JOURNEY 120 MILES
One Magazine meets West Northamptonshire Norse’s James Neal and finds out more about his incredible 120-mile journey to raise awareness and funds for Ocular Melanoma, defying challenges with courage and resilience.
Topic : James Neal Charity Walk
ONE MAGAZINE: JAMES, YOUR STORY IS INCREDIBLY INSPIRATIONAL. PLEASE TELL ONE MAGAZINE READERS WHY YOU ARE UNDERTAKING SUCH A CHALLENGE.
James Neal: I’m doing this for two main reasons. Firstly, I want to celebrate my fitness and weight loss journey—something I couldn’t have imagined before. Secondly, it will raise awareness of ocular melanoma (OM) and fund research into eye cancers. OM is rare, and many people are unaware of it. My goal is to inform others about the disease and the importance of regular eye tests, even for those with good vision. My tumour was discovered during a routine eye test, highlighting the critical role of these check-ups, especially for those using display screens frequently.
OM: YOU’RE FUNDRAISING FOR THE ROYAL LIVERPOOL HOSPITAL’S EYE TUMOUR RESEARCH FUND. CAN YOU EXPLAIN WHY THIS CAUSE IS SO CLOSE TO YOUR HEART AND HOW YOUR EFFORTS WILL MAKE A DIFFERENCE?
JN: The Royal Liverpool Hospital’s eye department has been crucial in my treatment since my diagnosis. After my optician found something concerning during a routine eye test, I was quickly referred to University Hospital Coventry & Warwickshire (UHCW), where they confirmed the need for specialist care and then referred me to Professor Heimann at the Royal Liverpool Hospital, the leading centre for eye cancer in the UK. Due to the rarity of OM, my treatment and case management are overseen by the Royal Liverpool, with injections and routine appointments conducted at
POINTS OF INTEREST:
1. Warwick Castle
2. Anne Hathaway’s Cottage
3. The Cavern Club
4. Antfield, Liverpool F.C
Coventry under their direction. The Eye Tumour Research Fund supports essential research into eye cancer. By raising funds, I can help advance this vital research and express my gratitude for the outstanding care I’ve received. Every bit of funding allows for more research, potentially leading to better treatments and outcomes for others facing this rare disease.
OM: CAN YOU TELL US ABOUT THE MOMENT YOU FOUND OUT YOU HAD OCULAR MELANOMA? HOW DID YOU FEEL AT THAT TIME, AND HOW HAS YOUR OUTLOOK CHANGED SINCE THEN?
JN: Initially, the doctors and professor at Coventry and Liverpool didn’t think my eye issue was sinister. They saw something unusual but didn’t expect it to be cancerous. To be certain, they performed a biopsy in Liverpool under anaesthetic. Due to Covid restrictions, appointments were over the phone. I was at work when Kathy, a specialist nurse, called and told me it was ocular melanoma. It was a shock; I remember asking if it meant cancer, and she confirmed it.
The news was hard to take, especially since I had always feared cancer due to health anxiety. The shock and upset were immense for me and my family. However, my outlook changed after the diagnosis. I realised I had to deal with it, fight it, and try not to let it defeat me. It’s not always easy, but staying positive is crucial.
OM: OCULAR MELANOMAS ARE INCREDIBLY RARE. HOW HAS IT IMPACTED YOUR DAILY ROUTINE?
JN: OM is rare, affecting about 5 in every one million people. Initially, I couldn’t drive, and my right eye was covered while it recovered from surgeries and radiotherapy, which was physically challenging. Now, I live with reduced sight in that eye—I can’t read or see details and often close it. I have radiation maculopathy, which is burn damage from radiotherapy, and fluid in the eye, treated with six-weekly injections, which are unpleasant. I have regular appointments at Coventry for scans, which can affect my work and gym routine.
Mentally, it’s tough knowing that about half of OM patients develop tumours elsewhere, which are incurable. Fortunately, genetic testing showed I’m at low risk for spread, but the thought is always there. I have liver scans every six months to monitor for spread.
OM: WALKING 120 MILES FROM WARWICKSHIRE TO LIVERPOOL IS QUITE A JOURNEY! WHAT MADE YOU TAKE ON THIS CHALLENGE, AND WHAT MESSAGE DO YOU HOPE PEOPLE WILL TAKE AWAY FROM IT?
JN: I wanted to do something significant to test myself and raise awareness and funds for OM. Walking has been a massive part of my weight loss journey, and I now really enjoy it. Linking a physical challenge with my ongoing treatment felt fitting.
The main message is to have your eyes tested regularly, even if you have perfect vision. Routine eye tests can identify issues that might otherwise go unnoticed. I also want to raise awareness of this rare disease and show that anyone can improve their health and fitness—if I can do it, anyone can!
OM: YOUR WEIGHT LOSS AND FITNESS JOURNEY ARE TRULY IMPRESSIVE. HOW HAS GETTING HEALTHIER HELPED YOU, ESPECIALLY SINCE YOUR DIAGNOSIS? DO YOU HAVE ANY TIPS TO HELP OTHERS KEEN TO BECOME HEALTHIER?
JN: Losing weight has significantly helped my cancer journey. Before, I was extremely unhealthy and at high risk, which would have made my surgeries much more dangerous.
I encourage anyone who wants to be healthier to start with small positive changes. Even a short walk was challenging at the beginning of my journey, but I persevered, gradually increasing the distance.
The key is to be honest with yourself. I struggled for years because I wasn’t truthful about following advice. True change only happens when you commit to it and are honest with yourself.
OM: STAYING MOTIVATED DURING TRAINING CAN BE CHALLENGING. WHAT KEEPS YOU GOING, AND WHAT ADVICE DO YOU GIVE OTHERS WHO WANT TO START THEIR FITNESS JOURNEY OR FUNDRAISING EFFORTS?
JN: Keep going, even when you don’t feel like it. If you’re tired or down, get outside and walk. Don’t let it beat you.
For fundraising, choose a challenging activity that people can relate to the cause and go for it. Platforms like JustGiving make it easy to collect donations directly for your cause.
OM: WHAT ARE YOUR FUTURE HOPES REGARDING YOUR HEALTH JOURNEY AND YOUR WORK TO RAISE AWARENESS AND FUNDS FOR OCULAR MELANOMA RESEARCH?
JN: I hope my tumour remains inactive and doesn’t spread. I will continue my weight loss and fitness journey, aiming to reach my goals and accomplish things my past health prevented me from doing.
OM: WALKING 120 MILES IS NOT FOR THE FAINTHEARTED. HOW WILL YOU KEEP YOURSELF MOTIVATED ON YOUR WALKS? WHAT WILL YOU LISTEN TO TO KEEP YOUR MIND ON THE JOURNEY? AND WHO WILL BE JOINING YOU?
JN: The goal of raising awareness and funds for OM will keep me motivated, along with not wanting to let down my generous sponsors. I’ll listen to a mix of podcasts and music during the walk. I have several people who have already said they want to do various stages of my walk with me, friends, family, gym friends, and my amazing personal trainer, and I am hoping that some work colleagues may be able to join parts of the walk on the way!
FINISH LINE
OM: WHAT’S THE FIRST THING YOU’LL DO WHEN YOU GET TO LIVERPOOL?
JN: Sit down! There will definitely be a large Coke Zero with ice, followed by a little celebration and crashing out in the hotel!
In addition to the above, I would like to express my gratitude to my wife, Lisa and my family for their unwavering support, love, and care.
Secondly, I give a huge thanks to Norse and my close work colleagues, who have been supportive through my treatment and continue to help with appointments. A special mention goes to my operations director, Nick Drake, who has provided exceptional support throughout my weight loss and cancer journey, always being available day or night.
Finally, I’m so grateful to my amazing Personal Trainer, Gee, who has been an incredible trainer and mentor, helping me achieve my goals every day.
OM: ON BEHALF OF THE READERS OF ONE MAGAZINE, WE WISH YOU THE BEST OF LUCK ON YOUR AMAZING FUNDRAISING CHALLENGE, JAMES.
WANT TO DONATE?
If you’re inspired by James’ story and would like to help him to reach his fundraising goal of £1500, please scan the QR code and donate to this great cause.
Every 10 seconds, Samaritans respond to a call for help.
It’s good to talk
The charity offers a safe place for you to talk any time you like, in your own way – free from judgement.
24 July marks Samaritans Awareness Day. This day is held on 24/7 to highlight the fact that the charity is always there to listen to anyone struggling to cope 24 hours a day, 7 days a week.
Samaritans’ branches in the UK and Republic of Ireland will hold local events this July as part of their awareness-raising campaign Talk to Us. To see where these events are taking place across the UK visit: www.samaritans.org/ branches/
What to do if you think someone is struggling Many people worry that reaching out will be intrusive or make things worse, but reaching out could help that person know that someone cares, that they are valued, and help them access the support they need.
You’ll soon be able to tell if the person you’re speaking to isn’t comfortable or doesn’t want to have that kind of conversation. If they don’t want to open up, you’ll still have let them know you’re there for them.
Once someone starts to share how they’re feeling, it’s important to listen. This could mean not offering advice, not trying to identify what they’re going through with your own experiences and not trying to solve their problems.
The Samaritans have compiled some listening tips to help you give the best support you can. Visit: https://media.samaritans. org/documents/listeningtips-poster.pdf
Looking after yourself Supporting someone who is struggling can be distressing. It’s important for you to make sure you’re okay too. If supporting someone is affecting you, or you feel you need some support yourself, call The Samaritans free any time on 116 123, or email j o@samaritans.org Samaritans also have a Welsh Language Line on 0808 164 0123 (7pm–11pm every day).
Support within your workplace: Norse is committed to fostering an environment and creating a workplace culture that promotes health and wellbeing. Here are details of some measures available to support you and your colleagues:
• Mental Health Awareness and Suicide Awareness Training via Hive and Apollo.
• Line Managers are available to provide support. Tools such as Wellness Action Plans can be used collaboratively to aid understanding and discussion.
• Take part in the tips and suggestions outlined in Norse’s monthly Road to Wellness Calendar. A copy can be found on the HR Knowledge Hub.
• Norse employees can access support provided by Health Assured via telephone or through the online Wisdom portal or app. Health Assured can seek individualised support or make use of the resources available.
For more information on other initiatives offered within Norse, please refer to the HR Knowledge Hub or contact the HR Department.
Did you know about Norse’s Cycle2Work scheme?
The scheme enables employees to choose a bike and other items to arrive at work warm, safe and secure, up to the value of £2,500*. This includes e-bikes, adapted bikes, helmets, locks, and cycle-specific clothing.
The scheme operates as a ‘salary sacrifice’ employee benefit – this means that you agree to exchange part of your salary for a benefit. In this case, the benefit is a bike and/or accessories. The salary sacrifice is taken over a 12-month period from your gross salary (before tax), meaning that you will pay less Income Tax and National Insurance and also spread the cost of your purchase.
For more information on the scheme and to explore the brands available:
Norse Consulting Group and Norse Commercial Services employees can access the scheme using the following link: cyclescheme.co.uk/302265
Norse Care employees can access the scheme using the following link: cyclescheme.co.uk/2e722b
Contact the Payroll Department via the HR Knowledge Hub on PeopleXD for more information.
Join Norse Group’s intrepid team from Hamson Barron Smith and Consulting as they prepare for an epic adventure raising funds for Cancer Research UK.
In God’s Own County, a group of would-be mountaineers gear up for an unforgettable adventure in the heart of the stunning Yorkshire Dales!
Norse Group and our strategic partners Brentwood Borough Council and Rochford District Council are thrilled to be taking part in the eagerly anticipated Public Sector Yorkshire Three Peaks Challenge on September 6, 2024.
This marks the third consecutive year that Norse Group has proudly stepped up as the primary sponsor of this exhilarating challenge. Last year, our collective efforts raised an impressive £60,000 for Cancer Research UK. This year, we’re aiming even higher and are determined to make an even bigger impact.
Inspired by Jonathan Stephenson, Chief Executive of Brentwood Borough Council and Rochford District Council, the Public Sector Challenge is about giving back to our
communities and raising muchneeded funds for charities. After leading his teams on similar challenges, Jonathan wanted to create a platform for public sector teams to unite, challenge themselves, and raise vital funds for charity.
Scaling to the Summit
The Yorkshire Three Peaks Challenge is certainly no walk in the park! Participants will tackle a gruelling 24-mile round trip, with a total ascent of 1585 meters (5200ft), conquering the mighty peaks of Pen-y-Ghent (694 meters), Whernside (736 meters), and Ingleborough (723 meters). It’s a true test of endurance, determination, and teamwork—all for a fantastic cause.
For Norse Group, the Public Sector Challenge embodies our commitment to making a difference and giving back to the community. It’s a chance to bond with colleagues, partners, and clients while supporting a cause that touches countless lives nationwide.
The adventure kicks off at 6 am. From summiting Ingleborough to conquering Pen-y-Ghent and Whernside, participants will push themselves to the limit, aiming to complete the challenge by 6 pm, back where it all began in Chapel le Dale.
We’re excited to join forces with colleagues from Consulting and Hamson Barron Smith, who have pledged their participation. We invite everyone to join in on this incredible journey. Whether scaling the peaks or cheering from the sidelines, your contribution will make a difference in the fight against cancer.
The Route and Peaks
Pen-y-Ghent: At 694 meters, Pen-y-Ghent is usually the first peak. Its unique profile and challenging ascent make it a favourite among hikers.
Whernside: At 736 meters, the highest of the three peaks, Whernside offers breathtaking views over the Yorkshire Dales and a steady, rewarding climb.
Ingleborough: At 723 meters, Ingleborough is typically the final summit. Known for its flat, distinctive top, it provides a dramatic and memorable end to the challenge.
Participants will navigate a 24-mile round trip with a total ascent of 1585 meters, pushing their limits in one of the UK’s most picturesque landscapes.
To support our team and help raise vital funds for Cancer Research UK, visit publicsectorchallenge.co.uk or scan the QR code.
Tastethe rainbow
‘Give it a go’ this Healthy Eating Week!
Whether that means having one extra portion of fruit or vegetables daily, being more active or experimenting with a new recipe - Healthy Eating Week 2024 is all about ‘giving it a go’!
Healthy Eating Week takes place in June, and the daily themes will cover hydration, reducing food waste, moving more, and focusing on fibre and five-a-day.
Taste the Rainbow: Celebrate Pride with these Rainbow Recipes
As this Issue of One Magazine is dedicated to Pride, we are delighted to share some rainbow inspired recipes to brighten your plate! Why not ‘give them a go’ this Healthy Eating Week?!
Now for the recipes
RECIP E ONE
Rainbow Pasta Salad
Take a trip to the Mediterranean with this healthy pasta salad loaded with rainbow vegetables and tangy feta. It’s ideal for summer picnics!
Ingredients
350g pasta
1 red bell pepper, diced
1 yellow bell pepper, diced
1 orange bell pepper, diced
200g cherry tomatoes, halved
1 medium cucumber, diced
75g black olives, sliced
50g red onion, finely chopped
75g feta cheese, crumbled
25g chopped fresh parsley
Method
Cook the pasta according to the package instructions. Drain and rinse with cold water to cool.
Combine the cooked pasta, red bell pepper, yellow bell pepper, orange bell pepper, cherry tomatoes, cucumber, black olives, red onion, feta cheese, and parsley in a large bowl.
Pour the Italian dressing over the salad and toss to combine.
60ml Italian dressing Serves 2-3
Serve immediately or refrigerate until ready to serve.
RECIP E TWO
Rainbow Veggie Wraps
If you’re looking for a lighter lunch option, these delicious wholemeal tortilla wraps are low fat and packed with yummy veggies and hummus.
Ingredients
4 large wholemeal tortillas
240g hummus
1 red bell pepper, thinly sliced
1 yellow bell pepper, thinly sliced
1 orange bell pepper, thinly sliced
100g shredded purple cabbage
100g baby spinach
50g shredded carrots
100g cherry tomatoes, halved
1 avocado, sliced
1 Method Lay out the tortillas on a flat surface.
Spread a generous amount of hummus over each tortilla.
Layer the red bell pepper, yellow bell pepper, orange bell pepper, purple cabbage, baby spinach, shredded carrots, cherry tomatoes, and avocado slices evenly on each tortilla.
Roll up each tortilla tightly, then slice in half or into pinwheels.
Serve immediately or wrap tightly in cling film and refrigerate until ready to serve.
Makes 4-6
RECIPE T HREE
Rainbow Fruit Popsicles
With summer on our doorstep, there’s nothing better than a fruity, healthy, icy treat for the long, hot summer days! These rainbow fruit popsicles are a great treat to make with little ones.
Ingredients
150g strawberries, hulled and chopped
150g mango chunks
150g pineapple chunks
150g kiwi, peeled and chopped
150g blueberries
150g purple grapes, halved
500ml coconut water or apple juice
Method
Wash and chop all the fruits into small, even pieces.
In popsicle moulds, layer the fruits in the order of the rainbow: strawberries (red), mango chunks (orange), pineapple chunks (yellow), kiwi (green), blueberries (blue), and purple grapes (purple).
Pour coconut water or apple juice into each mould, filling to the top.
Insert popsicle sticks into each mould and freeze for at least 4-6 hours or until completely frozen.
To serve, run the frozen moulds under warm water for a few seconds to loosen the popsicles. Remove and enjoy!
In a world dominated by digital technology, high-quality printed products remain essential. Head of Interprint Simon Berrey tells One Magazine how the Norwich-based Interprint team continues to uphold the value of quality print in a digital era.
Blending Traditional Printing and Innovation
As one of Norse Group’s specialist services, Interprint is proud to showcase our expertise and extensive offerings in the print industry to both our internal customers and external clients.
Over the past couple of years, we have undergone an impressive transformation. Creating and designing a purpose-built production area which perfectly combines established and trusted printing equipment with cutting-edge technologies. This has enabled us to offer an expanded range of products and services, from the classic 1959 Die Cutting Cylinder to the latest digital printing machines. Resulting in products such as die cut gingerbread people holding real candy canes to the magazine you are reading right now. This transformation was undertaken to reflect changes in print runs and job profiles required by our existing and potential new customers.
Gary, our Operational Support Manager, and I joined
PRINT TO LIFE BRINGING
the skilled Interprint team in 2022, bringing 75 years of combined industry experience from the commercial world. Our expertise blended with the existing knowledge base and broadened the capabilities and services we offer to our customers.
Adapting to Change
A common misconception is that printed products are bad for the environment, and we are keen to dispel this myth.
At Interprint, we are always looking for cleaner and greener ways of working – improving our environmental credentials and helping to safeguard our planet.
Our custom made production area means we are now more agile, flexible, and environmentally friendly, a change reflected by our customer base. In fact, many of our customers are collaborating with us to create more innovative and sustainable printing products focusing on our goal to become ever more enivornmentally friendly.
Here are just some of the ways we are working towards our environmental goals:
• All paper is sourced from 100% sustainable forests where three trees are replanted for every one tree used.
• Slimline production methods cut down on excessive energy and material waste.
• New technology uses environmentally friendly toners and reduces our reliance on inks and chemicals.
• We are currently reductively monitoring and measuring all outputs in a push to achieve Carbon Net Zero accreditation.
Innovative Printing Solutions
One of the best parts of working at Interprint is that as well as excelling in core business printing we also relish challenging ourselves to push the boundaries of print.
Printing doesn’t have to be boring - quite the opposite! We have successfully printed on many different substrates/ papers, such as: magnetic, metallic, marine grade, seedimpregnated, translucent, synthetic, parchment, fluorescent, and mesh weave, to name but a few!
DID YOU KNOW?
Interprint in Facts
• Our annual print length stretches from Norwich, to Africa in the South and the Arctic Circle in the North!
• Size and quantity don’t matter - our smallest job measured a tiny 25mm squared, and our largest to date extends to 4.1 metres squaredand there are many, many in between.
• Our lowest quantity is a single copy (it did extend to over 23,500 pages, though!), and our largest was over 1 million copies.
• We are an experienced team. The average experience level of an Interprint employee is 29.83 years, and we are still learning, so please feel free to ask us anything!
OUR SERVICES
What we specialise in:
• Litho Printing
• Digital Print Services
• Large Format Banner/ Poster/Pull-Up Printing
• Sticker/Label Production
• Mailing and Fulfilment/Storage
• Die Cutting, Creasing and Folding
• Bespoke Specialist Products/Solutions
• Merchandising
Have an unusual print project in mind?
We love a challenge, so please get in touch with me and the Interprint team today. Drop us an email at interprint@norsegroup.co.uk.
Over the past 24 months, we have had the pleasure of producing some interesting items:
• Die-cut labels for asparagus bundles
• Bin stickers and asset labels
• Personalised envelopes on recycled paper for MPs in The House of Commons
• Printed syringe-shaped pens for the NHS
• Static cling stickers for Hot Yoga
• Top Trumps style cards
• Bookplate signature labels for Steven Gerrard’s autobiography
We are proud to work with an exciting and diverse portfolio of customers, from Liverpool Football Club and Funky Pigeon to individuals seeking orders of ceremony or presentation boards. Our reach extends globally, from the University of KwaZulu-Natal in South Africa and The Museum of Portugal to local organisations like Brundall Local History Group and Blofield Tennis Club. From traditional techniques to cutting-edge innovations, we combine our knowledge and technology to deliver exceptional print solutions for all of our internal and external customers.
Everyyear people from all across the UK
to theirlocal communities...
National Volunteers’ Week (3-9 June) is a week dedicated to celebrating volunteers and thank them for all their support and dedication.
This year is the 40th anniversary, and to celebrate, Norse Group HR Coordinator Rebecca Paraschivu is sharing her volunteering journey and an insight into her role as a Trustee for Norwich Foodbank. Read on to find out about the rewarding benefits of volunteering and how you can get involved.
Rebecca has worked at the Norse Group for three years; she is one of the first points of contact for Ask HR and supports the wider HR team within her role.
Originally from Ireland, Rebecca moved to Norwich many years ago to attend the University of East Anglia. Whilst at University, she volunteered at an Oxfam bookshop and continued to volunteer for various causes such as joining in with local litter picks. She became a Trustee for Norwich Foodbank in September 2023.
“I came across an advert for the Trustee position online and I got a strong sense that this was a door I wanted to push.” said Rebecca. “I had already had some experience with the Foodbank through a previous job and knew that it was an organisation I would love to help.”
Did you Know?
Norwich, where people can collect the food boxes. All centres offer refreshments of some sort, ranging from a hot drink and cakes to a full cooked breakfast, depending on location.
“I knew I would need Norse’s support to allow me to fulfil this role, due to the practical arrangements and timings, so I approached my manager and Head of Department with a proposal to use the Norse volunteering hours combined with flexible working and annual leave. It was agreed and I am grateful for this support.”
Norse employees can apply to take up to eight hours a year paid time off work to volunteer for a good cause. If this is something you’d like to consider, please talk to your line manager. The volunteer policy can be found on the HR Knowledge Hub.
Norwich Foodbank supports local individuals and families who find themselves on the edge of disaster through the provision of emergency food supplies. These supplies take the form of nutritionally balanced emergency food boxes to cover an individual or family’s basic needs for 72 hours: the critical time gap before other support services kick in.
There are 11 distribution centres in and around
Hel p i ng Hands
Norwich Foodbank, in partnership with Trussell Trust, has signed up to be a ‘Pathfinder Foodbank’, which means it actively works to see an end for the need of foodbanks in the UK.
As part of this, Norwich Foodbank has been working with several local agencies including The British Red Cross, Citizens’ Advice, and others, to ensure that a support worker is available at the distribution centres to help those who attend with other problems beyond the scope of the foodbank, for example housing or benefits issues.
“The Trustee Group meets about six times a year, with some email exchange and training webinars during the in between times.” explains Rebecca. “I thoroughly enjoy the discussions in the meetings as we find ways forward for the smooth running of the charity.”
“Knowing that the little bit I am doing plays a part in helping others is the best thing about volunteering. Hearing when decisions we have taken as a Trustee Group have made a positive impact for those who use the foodbank, as well for the staff and volunteers, is incredibly rewarding.”
Disability Pride Month, observed each July, elevates the visibility of people with disabilities and celebrates diversity.
CELEBRATING DIVERSITY:
Disability Pride Month at Norse Group
Coming this summer - Neurodiversity eLearning Platform and Neurodiversity Manager Toolkit!
This significant month cultivates acceptance, inclusion, and challenges stigmas, championing the rights and achievements of the disabled community. With vibrant events and the powerful symbol of the Disability Pride flag, July is an opportunity for Norse Group to reflect, engage, and advocate.
Origins and Significance
“Disability Pride” began in 1990 in the United States, coinciding with the signing of the Americans with Disabilities Act (ADA). The UK also embraces this movement to raise awareness, share stories, and promote equality. Disability Pride focuses on internal acceptance and embracing one’s identity as a person with disabilities, which is critical in a world where physical and mental differences are often misunderstood.
Symbolism of the Disability Pride Flag
The Disability Pride flag, designed by Ann Magill in 2017, features five colours: Black: Mourning for those who’ve suffered from discrimination. Red: The physical energy and lifeblood of people with disabilities who fight for their rights. Yellow: Those who must stay at home due to health issues. White: Invisible disabilities. Blue: The unique perspectives of people with disabilities.
Participation and Advocacy at Norse Group
Disability Pride Month encourages everyone at Norse Group—disabled and non-disabled alike—to participate in local events, educational programmes, and discussions. Many cities host parades, workshops, and forums where people can learn from each other’s experiences. Social media plays a pivotal role, with hashtags like #DisabilityPride and #InclusionMatters providing spaces for sharing
stories and advocacy campaigns. At Norse Group, we can leverage these platforms to share our own stories and support our colleagues.
The Reality in Numbers
Approximately one in five people in the UK have a disability, according to the Office for National Statistics. Despite this significant proportion, challenges in accessibility and equal opportunities persist, reinforcing the necessity of observances like Disability Pride Month.
RAISING AWARENESS: THE SUNFLOWER CAMPAIGN FOR HIDDEN DISABILITIES
Launched at Gatwick Airport in 2016, the Sunflower Campaign is a global initiative to raise awareness and support individuals with non-visible conditions. By wearing a sunflower lanyard, people with hidden disabilities—such as autism, chronic pain, or mental health conditions—can discreetly signal their need for additional assistance. Nearly 1 in 5 people in the UK have a disability, many of which are non-visible. The sunflower lanyard is a powerful tool for creating a more inclusive environment. At Norse Group, we support our colleagues, clients, and communities. Sunflower lanyards are available for anyone who wishes to indicate they have a hidden condition. If you would benefit from a lanyard, please contact our EDIB team at EDIB@norsegroup.co.uk Together, we can create a workplace where everyone feels seen and supported.
Resources
and Continuous Support at Norse Group Support and resources are vital parts of Disability Pride. Organisations such as Scope, the National Disability Authority, and Disability Rights UK offer extensive resources, ranging from legal advice and advocacy to personal support and care. Engaging with these organisations can provide education, aid accessibility, and increase community involvement. We encourage our colleagues to access these resources and support each other.
Moving Forward
As we commemorate Disability Pride Month, we need to move beyond stereotypes and acknowledge the diverse experiences of disabled individuals. This month isn’t just about pride; it’s about pushing for progress, demanding equity, and ensuring that every individual has the right to live a fulfilled, respected life. Engaging in Disability Pride Month can take many forms, from educating oneself about disabilities not immediately visible to supporting local and national disability organisations financially or through volunteer work. July offers a chance for everyone at Norse Group to join a crucial dialogue that aims to improve societal attitudes.
SMARTER, SIMPLIER, FASTER, FUTURE.
Project One is the exciting technology transformation programme Norse is investing in as we replace out of date HR and Financial systems with industry standard platforms.
1This is allowing us to deliver group wide services in a smarter, simpler, and faster way that is making our working lives easier and letting us increase our focus on customer needs.
ENGAGE AND CONNECT
Norse has over 8500 employees and in the past communicating with all our people has been a challenge, especially front line employees who are not office based. This started to change in summer 2023 when Project One launched Norse Group’s first ever employee app, Engage, which employees can join via their personal smart device, laptop, or both! Since its launch over 5000 employees have registered and can access this popular tool.
“…WHAT TOOK QUITE A LONG TIME TO GET SOMEBODY CLEARED TO START, WE’RE NOW GETTING DOWN TO AN AVERAGE OF JUST OVER SEVEN DAYS, WHICH FOR THE ENTIRE SCREENING PROCESS IN A SAFEGUARDING ROLE IS PHENOMENAL.”
Katie Marrison Group HR Director, Norse Group
It lets users create, like and comment on social posts, plus get news about what is happening across Norse, with 41 community sites now on Engage.
Business teams and interest groups can also set up Community pages to share news, updates, and feedback via social posts and articles about what is happening in their area.
FASTER SCREENING FOR NEW JOINERS
Project One delivered a new screening process in summer 2023 which is simpler and easier for both managers and candidates to use. The process gives more control to managers and is faster, meaning that new joiners can start work at Norse more quickly.
PEOPLEXD – NORSE GROUP’S NEW HR PLATFORM
Project One HR transformation has accelerated with the spring 2024 delivery of the first phase of PeopleXD, our new HR platform with new features and simplified processes, for all Norse managers and employees. This has delivered a huge change that will make a difference for everyone at Norse.
GREAT NEW FEATURES
Managers with direct reports have access to a new dashboard where they can easily see required actions under ‘Requests and Approvals’ and have a better overview of their team. Variation forms have now been replaced with manager requests that can be inputted directly on the system. Employee relations cases can also be raised through the system and the progress of live cases can be tracked by managers and affected employees.
PeopleXD Phase 1 has seen the launch of a HR Knowledge Hub with improved self-service options where employees can find Norse HR policies and procedures, as well as raise queries directly to the HR team.
Many employees can use PeopleXD to make holiday booking requests and see holiday balances (it is being rolled out more widely in 2024), plus everyone can update information on their personal profiles such as emergency contacts and banking details. 3 4 5
PeopleXD Phase 1 includes a new manager led recruitment process which gives managers more control and visibility over the sourcing, interviewing, and onboarding of candidates for volume and specialist roles at Norse. There is also a brand new careers site which is much easier for job seekers to navigate and discover available job roles in their area or function.
SMOOTH SOCIAL ONBOARDING EXPERIENCE
PeopleXD offers a new social onboarding experience for successful candidates where they can find out lots more about Norse and upload important information (like HMRC forms and personal bank details) before they start - all part of making Norse a great place to work.
CREATING THE FUTURE
More exciting features will be launched as Project One continues Norse Group’s HR transformation, look on Engage and the intranet for updates later in the summer. Make sure that you’re signed up to PeopleXD as we’ll be delivering some key features you won’t want to miss. There will also be more about
our Finance transformation, Microsoft Dynamics 365 (D365). It’s replacing a range of our existing finance systems and processes and will provide a single source of accurate data and information. This will provide the business insight we need to make informed decisions, as well as freeing up time from repetitive manual processes.
If you’ve not registered for People XD follow these guidelines
It’s simple. Follow the instructions below to get started.
Email askhr@norsegroup.co.uk
Put ‘join People XD’ in the subject line. Put your name and payroll number in the email body. We will send you registration instructions.
We are pleased to announce the establishment of the Norse Care Advisory Board, a dedicated subgroup of the main Norse Group Board.
Formed in June 2023, the Advisory Board was created to provide focused oversight and assurance on Norse Care matters.
Chaired by Non-Executive Director Craig DeardenPhillips, the Care Advisory Board comprises key figures committed to enhancing our care services. We recently welcomed two new members who joined in April: Sarah Stock, Managing Director of Independence Matters, and Martin Farrow, a specialist in
Local Authority Trading Companies (LATCO) focusing on health and social care.
The Board includes Nick Maddox, Norse Group Chief Operating Officer, Zoe Repman, Chief Financial Officer, and Jo Huxtable, Senior Director of Care. Together, they bring a wealth of experience and expertise to support our mission of delivering outstanding care.
The Norse Care Advisory Board is dedicated to addressing Norse Care’s specific needs, providing strategic recommendations, and, most importantly, ensuring the highest standards of service. The Board convenes quarterly to discuss and review care-related matters, offering invaluable insights and guidance to our team and
reinforcing our commitment to excellence in care.
Over the coming months, the Board will visit several of our homes to meet our dedicated Norse Care staff, residents, and tenants. These visits are a fantastic opportunity for them to witness firsthand the excellent care we provide and engage with our dedicated team members.
We look forward to the Care Advisory Board’s positive impact on our services within our local community, ensuring we continue to deliver exceptional care and support to those who rely on us.
expert advice
Introducing the Norse Care Advisory Board
Sarah Stock
Nick Maddox
Zoe Repman
Jo Huxtable
Martin Farrow
Craig Dearden-Phillips
Apprenticeships are the perfect opportunity for our Care colleagues to grow and thrive.
With 45 of your peers already working towards their apprenticeships, why not join them? Our fully-funded apprenticeships offer numerous benefits. You’ll gain practical experience, develop job-specific skills, and earn a recognised qualification, all while working alongside experienced staff. Whether you’re new to care or looking to upskill, we have several apprenticeship programmes designed to support your development and career goals.
Advertorial Feature
The Learning & Development Team at Norse Group is here to guide you every step of the way. From recruitment to training, our specialists provide comprehensive support to ensure your success. With apprenticeships ranging from Level 2 in Adult Social Care (GCSE equivalent) to Level 7 Senior Leader (Bachelor’s or Master’s degree), there’s a pathway for everyone.
Don’t miss out on this incredible opportunity to enhance your career. For more information, contact our L&D Specialists by emailing apprenticeships@norsegroup.co.uk
LEARN TO LEAD
Enhance your leadership skills and advance your career with our comprehensive Management Essentials course.
Did you know that Norse Group’s Learning and Development team can help to shape your future?
At Norse we understand the importance of cultivating strong leaders within our organisation, and Management Essentials is doing just that. The team designed the programme to empower managers and aspiring managers with the essential skills and knowledge to navigate leadership challenges.
Management Essentials consists of seven modules tailored to our managers and our business. The modules allow for a flexible approach where you can choose the modules relevant to you and your development and complete them in any order.
In the modules, you will find optional e-learning and a half-day classroom workshop available to access: 1 2 3 4 5 6 7
Module 1: Management Principles
Module 2: Self-Awareness & Personal Impact
Module 3: Communication & Engagement
Module 4: Management Skills
Module 5: Operational Performance
Module 6: Change & Innovation
Module 7: Wellbeing in the Workplace
What do our colleagues have to say about the programme?
“This is the first time I have been in a Team Leader/management role. I found the learners programme so informative and helpful. There are so many aspects of being a leader, and despite being confident that I would have sufficient skills to accompany my role, this programme highlighted the various challenges that can arise. I’ve learnt new skills and techniques, which will be invaluable moving forward. Kirsty and Asad delivered the programme well and kept the sessions fun and engaging.”
Martin Galea Team Leader - Water Hygiene, Infinity
“As someone who has managed a team for several years with little formal training, I have found the programme to be a good balance of content, both reaffirming & sharpening my own personal skills & techniques, in conjunction with learning new skills in areas I was previously unaware or unsure of. Kirsty and Asad created an open, relaxed environment that encouraged active engagement. The course also allowed me to meet colleagues from across the Norse Group, broadening my understanding of other business areas and providing excellent networking opportunities.”
Jason Richardson, Associate Director of Structural Engineering, Consulting
“Management Essentials is one of my favourite courses to deliver. It brings together managers from across our group to explore ways of working, share experiences, and gain new ideas. The topics and activities are designed to be thoughtprovoking and applicable to their teams. Feedback has been incredibly positive, and we look forward to welcoming more managers and aspiring managers to the programme.”
Kirsty Shanahan
Learning & Development Specialist
Want to enrol on our next Flexible Management Development Programme?
If you’re interested in taking the next step in your career, enrol in our Manager Essentials programme; the next flexible Management Development Programme begins in September 2024.
How do I enrol on the programme?
To help you get the most out of the programme, we have a two-step process for enrolment.
1. The first step to accessing the programme is by completing the registration and self-assessment.
2. The assessment will then be sent to your manager by email, where they will be prompted to add their own assessment.
This will register your interest with our team, who will review the answers and confirm your enrolment in the programme. Your learning system will determine how to access the registration and self-assessment.
Enrolment for Learning Hive Users
From the homepage, click into the Leadership & Management collection in ‘Our Library’. In this list you will find Management Essentials, click this icon and you will be able to access the Registration form.
Enrolment for Apollo Users
Search for Management Essentials in courses. Here, you will find the link to the registration form. Once you have completed this and are enrolled in the programme, you will be set up with an account for Learning Hive to access the online learning materials and book the workshops.
If you would like to request training or development opportunities where no dates are available on the learning management system calendar, please contact the team by scanning the QR code.
Our Journey in Equity, Diversity, Inclusivity, and Belonging
ABuilding
We are excited to update you on our commitment to Equity, Diversity, Inclusivity, and Belonging (EDI&B) as we celebrate the 2024 Pride issue of One Magazine.
Since signing the Race Charter in October 2023, our journey towards a workplace where everyone belongs continues, now focusing on Equity over Equality. While often used interchangeably, Equity ensures fair treatment and opportunities for all, aligning with the Ipswich & Suffolk Council for Racial Equality (ISCRE) standards.
Last year, Norse Group signed the Anti-Racism Charter, committing our leaders to:
• Champion a racially diverse workforce.
• Challenge racism internally and externally.
• Recognise the impact of racism on staff wellbeing.
BRIGHTER FUTURE
• Set and review strategies to improve racial equality and inclusion, reflecting the communities we serve.
Our EDI&B Committee has driven meaningful change through regular meetings and discussions, shaping our strategy and working together to create a five year plan for a diverse future. Collaboration is key, with monthly meetings with Unison and our EDI&B working group aligning actions with the Race Charter’s goals.
Communication is vital. We are committed to informing you about our EDI&B initiatives, sharing milestones, celebrating successes, and being open about challenges. Your support, involvement, and feedback are crucial. Every perspective adds value to our mission.
As part of the Norse Group family, you play a crucial role in this journey. Your involvement will enrich our workplace with diverse perspectives and a sense of belonging.
As we continue, each step brings us closer to an inclusive workplace that celebrates diversity. Together, we are building a community where everyone feels valued, heard, and included.
Thank you for being part of Norse Group as we build a diverse and inclusive workplace.
If you want to join the EDI&B Committee, please get in touch with Jessica Davis at EDIB@norsegroup.co.uk.
Eco Eats: Kids Cook Up a Storm!
Back in April, Norse Group’s Catering team held a competition in Norfolk Primary Schools, inviting children to design an eco-friendly school lunch.
The challenge was to create a main course using protein, carbohydrates, and vegetables, with local and seasonal produce, and reduce meat content.
With 206 entries received, the competition exceeded expectations and received positive feedback from parents and schools. The judges selected Addie from Fairhaven Primary School as the winner. Her dish, ‘Super Six Veggie Curry,’ impressed with its thoughtful ingredients, adherence to criteria, and creative presentation.
Four runners-up from other Norfolk schools were also awarded certificates and prizes. Addie’s curry was recreated by Cook Manager Haley Howlett and served in edible bowls and plates on Earth Day, 22 April. The dish was a big hit and will feature on Fairhaven’s menu for the rest of the school year.
Tempted to try Addie’s ‘Super Six Veggie Curry’?
Find the recipe here: Addie’s Super Six Curry Recipe.
New Podcast Series: Inside Norse
We are pleased to announce our new podcast series, Inside Norse, hosted by Paul Pawa, Group Strategic Development Director.
Each episode delves into Norse Group’s operations, featuring esteemed guests sharing their expertise on a range of topics, from our People Strategy to transformative projects and operational insights.
In the first episode, Paul speaks with CEO Justin Galliford about Norse Group’s transformative journey, the One Norse Strategy, Project One, and the ESG Strategy.
The next episode, releasing in July, will feature Katie Marrison, Group HR Director, discussing Norse’s people strategy.
Have a listen here...
Listen to Inside Norse on Spotify for an in-depth look at our initiatives and strategies. Simply scan the QR code.
Norse
Wins Award for Community Support
On 16th May, Norse attended an event by Norfolk Community Foundation, City College, and Holiday Inn to honour contributors to the Nourishing Norfolk programme.
We were thrilled to win the ‘Norfolk Business that Has Gone the Extra Mile’ award, reflecting our unwavering support for the local community. Established in 2020, Nourishing Norfolk helps those struggling with the rising cost of living by providing affordable shopping and support. This achievement highlights our dedication to serving and uplifting our communities. Congratulations to all those involved!
A New Home for Norse Group HQ - Unity Place
In our last issue of One Magazine, we looked forward to our move to the new head office at Unity Place.
We are pleased to announce that the transition was successfully completed at the end of April and into early May. Our new head office is designed to enhance collaboration and teamwork across all Norse departments. Unity Place is now fully operational and open to all Norse colleagues, equipped with meeting spaces and communal areas that encourage creativity and dynamic interactions. We invite everyone to explore the new opportunities for growth and innovation available at Unity Place, making the most of our collective efforts in this inspiring new environment.
Update on Excellence Awards 2024
This year, we’ve had exciting milestones with a major rebrand and the move to our new head office.
However, due to budget challenges, the Senior Management Team (SMT) has decided not to hold the Excellence Awards this year. This decision allows us to focus resources on the Group’s growth and sustainability while still recognising your achievements.
To continue celebrating excellence, we are launching a new monthly initiative via the Engage app. Starting later this year, you can nominate yourself or colleagues for outstanding work.
The SMT will review nominations each month and will recognise and reward deserving colleagues. More information will be shared soon. We appreciate your understanding and support and look forward to bringing back the Excellence Awards in 2025.
Medway Norse Signs Up for BSL Training
Medway Norse have teamed up with Medway Adult education to deliver a new training initiative to its teams.
So far 60 employees have signed up to the three-week British Sign Language course which was firstly aimed at our SEND team who would be able to put these great new skills to use during their daily school runs. The course is fun and informative and has been positively received by all those who have attended so far.
Watch the video
Watch the video by scanning the QR code.
Norse Care Shortlisted for two Norfolk Care Awards
Norse Care is proud to announce that we have been shortlisted as finalists in two categories at this year’s Norfolk Care Awards.
Our care team and local partners are up for the Collaboration/Co-Production Award, recognising our role in the ‘Community Step Down’ pilot, which provided safe homes and care services to vulnerable individuals through a collaborative approach with outstanding community partners. Additionally, our exceptional managers, Jen Pochin and Sandra Spanton, are finalists for the Social Care Improvement Award, celebrating their contributions to the ongoing Social Care Quality Improvement Project.
We have our fingers crossed for all those nominated.
Localis Publishes New Regeneration Report Sponsored by Norse Group
Independent think tank Localis has released a report, “Design for Life: The Smart Regeneration Journey to 2030,” sponsored by Norse Group.
The report explains how better regeneration practices can improve local communities, health, and address climate change. It suggests giving local leaders more control over regeneration funds and outlines five key areas: leadership, financial resources, climate action, involvement of private and third sectors, and health and wellbeing.
This report aligns with Norse Group’s commitment to sustainable regeneration. By adopting these practices, Norse Group aims to enhance local economies, environments, and communities.
Steven Winter Achieves Key Waste Management Certification
We’re pleased to announce that Steven Winter, Site Supervisor at Caister Transfer Station for NEWS, has successfully completed the Level 4 COTC Non-Hazardous Waste Operations Competency and Accreditation.
Read the report:
Scan the QR code above
This certification, required for management-level personnel at waste facilities permitted by the Environment Agency, involved a rigorous two-year course with practical and written exams equivalent to a Level 4 NVQ. Congratulations to Steven for his hard work and dedication in achieving this important milestone.
DO YOU HAVE A STORY TO SHARE?
To feature in our next issue, send us your stories and high resolution photos no later than Friday, 20 September 2024 to onemagazine@ norsegroup.co.uk
PUBLISHER
Norse Group Ltd, Fifers Lane, Norwich, NR6 6EQ
EDITORIAL & CREATIVE
Melissa Moodey (she/her/hers)
Editor Craig Pearce (he/him/his) Magazine/layout design
ARTICLES AND FEATURES
Justin Galliford
Kris Hoath (they/them/theirs)
Jessica Davies (she/her/hers)
Emily Wood (she/her/hers)
Roger Smith (he/him/his)
James Neal
Rebecca Paraschivu
Simon Berrey
Fiona Cornes
PRINTED BY Interprint
PLEASE
Can you solve this riddle?
You’re in a dark room with a candle, a wood stove, and a gas lamp but you only have one match. Which do you light first?
Summer Fun!
Win a £200 Gift Voucher for a Summer of Fun!
Want to win a £200 gift voucher for a summer of fun at various attractions across the UK? From Madame Tussauds and LEGOLAND® Windsor to Alton Towers and Thorpe Park, we’ve got your summer sorted. Whether you’re planning a family day out, a thrilling adventure, or a relaxing escape, this voucher will help you create unforgettable memories.
Entering the competition is easy! All you have to do is answer a simple question. Don’t miss out on this fantastic opportunity to make your summer extra special. Good luck and let the summer fun begin!
Q: Which five additional colours are included on the Progress Pride Flag to represent the transgender community and people of colour?
A: Pink, Light Blue, White, Brown, and Black
B: Orange, Yellow, Green, Purple, and Blue
C: Red, Purple, Green, Yellow, and White
See you for Issue 6 in Autumn 2024!
