One Magazine, Issue 06

ESG. THINKING OF THE FUTURE.

A Greener Future For All

Welcome to Issue 6 of One Magazine! In this edition, we’re diving into a topic that is central to how we operate and grow: Environmental, Social, and Governance (ESG).

At Norse Group, we are committed to making a positive and lasting impact in all that we do—whether it’s for our communities, our clients, or each other. This issue highlights the tangible steps we are taking to ensure that we are not only following best practice but leading by example when it comes to responsible, sustainable growth.

Our Consulting team shares their insights into key initiatives like Biodiversity Net Gain and Net Zero Structural Design— critical areas that are helping us push the boundaries of sustainable development. You’ll also find stories showcasing the incredible work of our colleagues in social value, including updates from our charity endeavours and those who have benefitted from contributions thanks to the Norse Group Community Fund. These initiatives are more than just projects— they’re making a real difference in people’s lives, and it’s something we can all be proud of.

At the heart of Norse Group are our people. In this issue, we take on an important topic with our special feature on knife crime awareness, shedding light on a critical issue that impacts the safety of our communities. And, of course, we shine a spotlight on the everyday heroes among us—those colleagues who have gone above and beyond to support others in moments of need. Their stories remind us all of the power of community and the strength of our shared values.

I’m also excited to share that One Magazine was recently won an award for Best Use of Content at this year’s Corp Comms Awards in London. This recognition reflects the fantastic stories we are able to tell, thanks to your contributions.

As always, I’d love to hear your thoughts, so please do get in touch. Please email me at justin.galliford@norsegroup.co.uk.

Justin Galliford Norse Group CEO

Welcome to Our ESG Special Edition

Hello, and welcome to this very special edition of One Magazine!

We’re delighted to share that One Magazine has been recognised with the prestigious award for Best Use of Content at the 2024 Corp Comms Awards. This recognition highlights its role as a vital employee engagement publication, and it’s a moment of immense pride for all of us. Without your stories, experiences, and contributions, this magazine simply wouldn’t exist—so this award truly belongs to you, our Norse people. Thank you for making it possible!

This issue centres around Environmental, Social, and Governance (ESG) principles, showcasing how they’re shaping Norse Group’s operations and the impact we have on our communities. From Consulting’s ongoing commitment to sustainability to heartwarming social initiatives, ESG has become an integral part of how we operate and create positive change. Inside, you’ll also find inspiring stories of Norse heroes who’ve gone above and beyond and a thought-provoking piece on knife crime. And with the festive season just around the corner, don’t miss the chance to enter our seasonal competition to brighten your January!

Thank you for reading and for being part of what makes One Magazine so special. Warmest regards,

Melissa

Welcome from the Editor

WE CARE COMPLETELY

Welcome from the Guest Editor

Hi, I’m thrilled to be your guest editor for an issue dedicated to Environmental, Social, and Governance (ESG).

You may not be familiar with the concept of ESG, but it isn’t just a corporate trend—it’s about building a sustainable future, upholding integrity, and creating social value that benefits us all. At Norse Group, we know that a robust ESG strategy is essential to our long-term success, ensuring we meet the needs of our communities, clients, and each other responsibly.

In this issue, you’ll discover inspiring stories of ESG in action across the Group. You can read about our efforts with local prisons to help ex-offenders re-enter the workforce, the fantastic impact of our Community Fund projects, and a recap of our recent Big Tidy Up, where teams across the UK came together to make a visible difference. There’s also a charity roundup, showing just how much we can accomplish when we work collectively.

These features highlight the many ways we’re making a positive difference, and I hope they’ll inspire you to think about the role we each play in creating a more sustainable and socially responsible future. If you have ideas on how Norse can become even more ESG-focused, I’d love to hear from you. Please send your thoughts to ESG@norsegroup.co.uk.

Thanks, and enjoy reading!

Richard Bettle, Group Sustainability Manager

ENVIRONMENT THE

Driving Positive Change: Discover how Norse Group is shaping a sustainable future through bold environmental, social, and governance initiatives.

ON YOUR MIND ?

WELCOME TO OUR SPECIAL ESG FEATURE

Since we first introduced Environmental, Social, and Governance (ESG) principles in One Magazine Issue Three last year, the importance of these values has only grown.

ESG isn’t just a corporate framework, it’s a commitment to operating responsibly, supporting our people, and positively impacting the communities where we live and work. Over the coming months and years, you’ll be hearing much more about ESG and how it affects us all, both within Norse Group and beyond.

At its core, ESG is about building a sustainable future through thoughtful choices that drive positive change. In this issue, we’re exploring how these principles are already shaping the way we work, with tangible examples from across the Group.

EENVIRONMENTAL

On the Environmental front, the results from our recent commuting survey provide insight into how our daily routines affect our carbon footprint. The choices we make, how we get to work, whether we car -share, cycle, or work remotely have a direct impact on our environmental goals. We’re also seeing impressive work from our Consulting team, who are dedicated to Biodiversity Net Gain and Net Zero practices in new developments, setting standards for sustainable growth in the communities we serve.

SSOCIAL VALUE

The Social element of ESG is all about making a difference for the people around us. Through charity fundraising, our Community Fund, and sponsorships, we’re investing in causes that uplift and support our communities. From recent charity events to local sponsorships, we’re not just fulfilling a corporate responsibility but actively strengthening our connection to those who live and work alongside us. Whether it’s supporting grassroots clubs, contributing to local schools, or funding community projects, our social value initiatives help us give back in meaningful ways.

GGOVERNANCE

Governance is the foundation that ensures our actions align with Norse Group’s ethical standards. As we grow, we’re continually refining our processes and policies to operate transparently, ethically, and responsibly. Good governance is about accountability, knowing that our decisions uphold the trust of our employees, clients, and communities. It’s why we take our responsibilities seriously, ensuring that each step we take is not only compliant but also representative of the integrity that defines Norse.

Throughout this issue, you’ll find inspiring stories of ESG in action, showing the real impact these principles have on our organisation and the wider world. Whether it’s through our social impact initiatives, the dedication of our teams, or our ongoing environmental efforts, ESG is helping shape the future of Norse Group.

We’re excited for you to explore these stories and see how ESG is making a real difference. If you have ideas on how we could be even more ESG-focused, please share your thoughts at ESG@norsegroup.co.uk.

FUTURE ELECTRIC THE IS

Over the past 12 years, how electricity is generated in the UK has changed. As a result, the carbon intensity of electricity has dropped by 60% and continues to fall.

implementation of energy efficiency measures such as LED lighting and more efficient appliances.

As can be seen in the chart below, electricity in the UK is expected to be very close to zero by 2035. The new government have committed to removing gas generation from electricity production in the UK by 2030; however, there is some debate as to whether this deadline is achievable.

MORE CAPACITY

Making the switch to electric heating (heat pumps) and vehicles is going to become even greener as the journey to a zero-carbon electricity supply continues.

THE END OF COAL

So far, this reduction has come from closing power stations that use coal to generate electricity. From producing 39% of electricity in 2012 to only 1% in 2023, the reduction in coal production has been rapid. After 142 years, Friday, 30th September 2024, marked the end of coal-fired electricity generation in the UK with the closure of Ratcliffe on Soar power station in Nottinghamshire.

Coal power stations, once the towering giants of energy production, are now being phased out as cleaner, sustainable alternative energy sources emerge. In 2023, 34% of electricity in the UK came from renewable sources, with a further 13% from nuclear power stations, resulting in over half of electricity in the UK coming from zero-carbon sources.

At the same time, the amount of electricity needed in the UK has fallen by 18% since 2012 due to the

There will be an increasing requirement for zero-carbon electricity generation to power all cars and heating systems. This will be a challenge, but it is worth noting that projects with four times the capacity currently connected to the national grid are waiting to be connected.

GREENER SOONER

However, we are not waiting for 2035. Norse Group has entered into a new contract to ensure we use green electricity across the group from the 1st October 2024. We have worked with the energy broker, Indigo Swan, based in Norwich, to secure the contract. This has reduced the group’s carbon footprint whilst also reducing the group’s electricity costs by over £1,000,000 per year for three years. We have also demonstrated our commitment to supporting the local economy by choosing to work with Indigo Swan.

NET Z ERO HE R OES

Norse Group’s realistic, phased pathway to achieving Net Zero by 2050, focusses on emissions reduction, evolving technologies, and sustainable operations to meet legal and client expectations.

In Summer 2024, we published our pathway to achieving a Net Zero operation by 2050.

Whilst this date is not as soon as some, we feel that we have developed a realistic and affordable pathway. There are a currently lot of developments taking place. We need a plan that can take advantage of these improvements, whilst making a start where we can.

WHY?

There are a number of reasons that we want to follow this pathway to Net Zero. Firstly, it is the right thing to do, and Norse Group should contribute to the global effect to reduce the risks of significant climate change.

It is also a legal requirement. The UK has committed to this journey with the 2008 Climate Change Act. UK law requires Net Zero CO2e emissions by 2050. This means that by 2050 any CO2e emissions that are released are matched by sources that absorb CO2e emissions. There is also a commitment to reduce CO2e emissions by 68% by 2030, compared to 19901 and the country is on track to achieve this.

Moving to a Net Zero operation has challenges but there are also opportunities. Whilst there will be costs and changes to how we deliver our services following the Net Zero pathway, it is worth remembering that there are risks of not following the pathway to Net Zero. Clients are increasingly asking us to support them on their journeys and not having a plan in place risks missing out on future contracts and loosing existing ones.

Like the UK Government, Norse has broken the Net Zero pathway down into 5-year phases that will focus on different sources of emissions. In addition, there will be one year action plans to keep track of progress and ensure actions are undertaken each year and not left until 2049.

WHAT IS NET ZERO?

At a global level Net Zero is defined as all emissions of carbon dioxide (CO2e) are matched by processes that absorb CO2e, such as growing trees. However, for businesses the definition is that there should be a 90% reduction in emissions with 10% offset. This is reflected in that there are some sources of CO2e that cannot be removed from the operation of companies at present.

PRINCIPLES:

Each business area will have their own net zero plan and follow their own pathway to net zero based on their own challenges and opportunities. The technologies for delivering net zero are rapidly evolving and so we are not committing to a particular solution at this point, but will review annually and adapt accordingly. We will also look to replace equipment such as boilers at the end of their working life, rather than replace perfectly good equipment.

Each 5-year phase will focus on slightly different areas as set out below:

Phase 1 up to 2028: During phase 1, the focus will be on energy efficiency savings, surveying and planning for major infrastructure changes and starting to electrify the non-HGV/RCV fleet.

Phase 2 up to 2033: This phase will build on phase 1 by implementing findings of the surveys undertaken; We plan to vacate leased properties that cannot have electrified heating, or gain a commitment from the landlord to change any fossil fuel heating systems. We anticipate that all cars and vans are zero carbon by the end of the phase. We will work with suppliers to decarbonise their operations.

3

Phase 3: up to 2038: To take advantage of planned removal of fossil fuels from the national grid electricity network, we anticipate that all fossil fuel heating has been removed from Norse Group Estate. By this point we feel the zero-emission transport sector will have found suitable alternatives to HGV’s and RCV’s and so we plan to replace HGV’s and RCV’s with zero carbon solutions during this phase. If the sector develops more quickly we will begin this transition sooner. We will continue to engage with suppliers to decarbonise the supply chain.

Phase 4: up to 2043: We feel that it will be possible to have achieved net zero in our buildings and vehicles by the end of phase 4. We will only work with suppliers that have reduced their scope 1 and 2 to 0 net zero.

Phase 5: Hopefully by this phase the UK will be just about at Net Zero, but the remaining emission sources will be hard to treat and may will need to be offset to achieve Net Zero.

OUR EMISSIONS

The chart below shows that three latest sources of carbon dioxide come from what we buy in our supply chain (procurement), followed by our staff travelling to and from work and the diesel we use in the fleet. Tackling HGV/RCV diesel use, and staff commuting is very challenging with current technology and business practices. However, this shouldn’t stop us from starting to tackle the sources where we do have solutions.

HEATING

There is a lot of talk in the press at present about switching heating systems to heat pumps. This technology is a new method for heating houses in the UK, but the technology behind it is not. Almost every house in the UK already uses a heat pump, as they are used to cool fridges and freezers. In the commercial world they have been used for decades to provide heating and cooling to offices. The old Norse HQ has used heat pump technology to provide heating and cooling since it built in 2008.

The pathway to net zero is going to be a winding one and there may well be some dead ends or wrong turns on the way, but there are lots of benefits of achieving it. will deliver a lot of benefits through reducing the chance of extreme weather events, improving air quality and not being reliant on energy supplied from halfway around the planet.

• Scope 3 - Grey Flett

• Scope 1 - Refrigerants •

• Scope 3 - Procurement

• Scope 3 - Scope 1 and 2 WTT

• Scope 1 - HGV Fuel

• Scope 2 - Electricity (Location-Based)

Norse CO2e Emissions Breakdown

This April everyone was asked to complete the online commuting survey to help shape the future of Norse’s ESG commitments, let’s delve into the data…

THE ARE RESULTS IN!

The purpose of the survey was to gather data and insights on your commuting patterns for the Group to gain a clear understanding of your preferences, and to identify opportunities for promoting sustainable commuting practices across the Group.

A fifth of you prefer to drive your own vehicle as it’s convenient for you with your other commitments.

Convenience? Good, environmental impact? Not so much. Driving alone to work has the highest carbon footprint, which contributes to 83% of annual commuting emissions, in stark contrast those who are lift sharing, who only contribute 5% of annual commuting emissions.

The majority of you would be open to considering either a salary sacrifice electric vehicle (EV) leasing scheme, or more flexible working hours as incentives to change your mode of commuting.

We recognise that changing how you travel to work every day is not possible for everyone. We encourage people to do whatever they can, for example you could try a different way of travelling to work during school holidays, or look to buy a more efficient car when you replace your current one.

There are plenty of personal benefits to sharing a journey with a colleague, or even a friend who works nearby, such as:

Saving you money

Reducing stress

Reducing your commute time

Doing your bit for the environment

It’s good for your car

Watch this space for further recommendations, we’re bursting with ideas for sustainable options.

IAL SOC

At Norse Group, we have a significant impact on the communities where we operate. Within the world of ESG, this is often referred to as social value.

It’s about more than just what we do as a business. It’s about how we give back and contribute positively to society.

Our social impact can be grouped into four key areas:

Employees – through initiatives such as family-friendly policies, flexible working, and apprenticeships

Customers and partners – by going above and beyond and sponsoring local events

Suppliers – ensuring we only work with compliant companies and supporting small, local suppliers

Communities – volunteering our people and resources to support community projects

Norse is already involved in many activities that bring value to the communities we serve. One of our challenges, however, is keeping track of all the local initiatives across the Group. That’s why we’re excited to be implementing a new system, SustainIQ, which will allow us to capture and report on these activities, helping us coordinate and publicise the fantastic work being done across Norse.

Here are just a few examples of what we’re doing:

Community Sports Foundation: We’re proud to continue our partnership with the Community Sports Foundation, Norwich City Football Club’s official charity partner. Following the success of our ‘Active Canaries’ initiative in local schools, we’re excited to support ‘Onside,’ a programme dedicated to helping troubled youths. Together, we aim to create a positive impact across our local communities.

Nourishing Norfolk Food Hub: We’ve provided free space at our Fifers Lane warehouse to store non-perishable items for Norfolk Community Foundation’s food Hub, ensuring these essential supplies can be distributed to those in need across Norfolk.

Supporting Ex-Offenders: We’re partnering with HMP Norwich and HMP Wayland to offer opportunities for ex-offenders, providing them with the training and roles they need to reintegrate into the workplace and positively impact their communities.

The Big Tidy Up: During our annual Big Tidy Up event, Norse employees collected 101 bags of general waste and 10 bags of recycling from parks and residential areas across the UK. The team in Newport led the way, filling three open-back vans with rubbish and earning the Environmental Impact Award.

Supporting the Armed Forces Covenant: Norse is proud to help veterans and reservists through the Armed Forces Covenant. We recognise the skills and experience they bring to our business and are committed to providing employment opportunities that benefit our company and the wider community.

Norse Group’s Community Fund: Through our Community Fund, we support local activities, from sponsoring sports kits to helping grassroots clubs in our communities thrive.

You can read more about our social value initiatives throughout this issue.

WHY IS THIS IMPORTANT?

Tailoring our activities to meet the needs of the communities we serve enhances our reputation. It helps us win new contracts while making a tangible difference in people’s lives. It also makes Norse a better company to work for and work with.

As we roll out SustainIQ, we’d love to hear more about the great work happening in your local area.

Please share the details by emailing ESG@norsegroup.co.uk.

SUPPORTING OUR COMMUNITIES Through the Norse Group Community Fund

Our commitment to creating social value goes beyond our everyday work.

The Norse Group Community Fund reflects that commitment, allowing our employees to make a lasting impact in the communities where they live and work. With an annual budget set aside specifically for community projects, the fund invites employees to apply for grants that support initiatives close to their hearts. Applications are reviewed by a dedicated panel, ensuring each project aligns with our social values and contributes positively to the lives of others.

The Community Fund embodies Norse Group’s dedication to developing stronger, healthier communities. By supporting a variety of local causes, the fund empowers our people to bring their ideas to life, demonstrating the value we place on giving back and building connections. Whether it’s aiding a local sports club, sponsoring team equipment, or assisting with event costs, the fund helps employees make a difference in ways that resonate both personally and socially.

COMMUNITY FUND SUCCESS STORIES

Martial Arts Triumphs in GB Tracksuits

With support from the Norse Group Community Fund, Louise Berner, Administrator for Support Engineers, and her daughter proudly represented Great Britain at the International European Martial Arts Championship. Louise applied to the fund for £200 to help with the costs of their GB tracksuits, allowing her and her daughter to attend the prestigious event. They returned home with an impressive collection of medals—Louise won a gold and a silver, while her daughter earned a gold, three silvers, and a bronze.

“Thank you so much for the generous donation,” said Louise. “This funding has helped massively with the many expenses involved, like karate suits, training sessions, and competition entries. Martial arts are a very important part of my life, and I’m passionate about raising its profile as a way to improve both physical and mental wellbeing.”

Louise and her daughter are already setting their sights on the World Championship in Italy next year!

Cheerleading Squad Shines in New Gear

Stephen Gordon, Contract Manager at Infinity, and a dedicated volunteer for a local cheerleading troupe, also benefited from the Community Fund. With his application, the troupe received new training tops and competition outfits, a welcome surprise for the young dancers who will wear their new gear proudly in competitions across Yorkshire.

“Being part of the squad helps the young people form friendships, stay active, and have fun, but many come from low-income households, and we don’t receive outside funding,” explained Stephen. “Thanks to Norse’s support, we’re able to reduce some of the expenses, helping to keep these kids engaged and developing valuable team skills.”

Troupe Leader Jess added, “A big thank you to Norse for your amazing support—without businesses and people like you, we couldn’t provide our members with the beautiful equipment they now have.”

Have a Project in Mind?

We’d love to hear from you if you have a community project or initiative you’d like Norse to support! To apply for a grant, contact CommunityFund@norsegroup.co.uk for an application form.

Scan the QR to watch our video

GOVERNANCE

STRONG MATTERS

AT NORSE GROUP

How we run our business is critical, not just for our owner, Norfolk County Council, but for our employees, clients, customers, and the wider community.

Ensuring that we operate within the law and follow best practices isn’t just a matter of ticking boxes - it’s about protecting our reputation and sustaining the trust others have in us.

If we fail to comply with regulations, we risk fines that could reduce the profit we pay to Norfolk County Council. More than that, it could damage our reputation and make potential clients hesitant to do business with us.

In severe cases, a lack of proper governance could lead to criminal charges for senior management unless we can show that we have processes in place to prevent such issues. That’s why compliance is not just a box-ticking exercise—it’s built into the very core of how we operate at Norse Group.

Our compliance is managed through robust governance processes. These procedures ensure that we operate legally and ethically, with regular audits to confirm that the processes are

being followed correctly. You might already be familiar with the three ISO standards that Norse Group holds: ISO 9001 for quality, ISO 14001 for the environment, and ISO 45001 for health and safety. These internationally recognised standards are a testament to our commitment to running a responsible business. Being ISO-certified means our processes have been externally audited, giving all stakeholders peace of mind that Norse is a company they can trust to do the right thing.

The foundation of the ISO standards is continual improvement, following the Plan, Do, Check, Act approach. This means that when issues arise— whether due to new legislation or changes in the business—they are addressed methodically. Solutions are implemented, followed by an internal audit to ensure they have been effective. If more improvements are needed, the process continues until we’re fully compliant.

SMALL STEPS FOR A GREENER FUTURE

Caring for our planet might seem like a huge challenge, but every small action can make a big difference.

Small changes in our daily lives can make a much more significant impact, whether at home or at work. While we can’t always be perfect, we can all try to make positive changes where and when we can.

Take your journey to work, for example. If cycling or car sharing isn’t possible because you need to drop the kids off at school, consider trying a different option during the school holidays. You could cycle in or park a little further from work and walk the last mile. Not only does this help the environment, but it’s also a great way to get more steps in and improve your wellbeing.

Buying less is another simple way to reduce your environmental footprint while also saving money. Next time you’re tempted to make an online purchase, pause for 24 hours and ask yourself, “Do I really need this?” This small habit could help cut down on unnecessary spending and waste.

When it’s time to replace broken appliances, consider their energy consumption. The cheapest option may cost less upfront, but it might use more energy and money over time. The same applies when purchasing equipment for work.

Opting for energy-efficient products can make a big difference, both in terms of saving money and reducing our environmental impact.

Energy generation is another important consideration. You might have seen in the news recently that energy from waste, like incineration, is now one of the most polluting methods of energy generation. With very little household waste going to landfills anymore, the majority is either burned or used in energy-from-waste plants. So, choose products with minimal or no packaging when you can, and always check if the packaging is recyclable.

Another simple yet impactful change is switching your home’s electricity supply to a green tariff. These tariffs only sell as much renewable energy as is generated and is carefully monitored by Ofgem. Some energy suppliers have even begun offering cheaper or free electricity on particularly windy days, using the abundance of wind-generated power.

Making small, thoughtful decisions like these, wherever possible, helps us reduce our impact on the environment and ensures we’re doing our part to protect the planet for future generations. There are plenty of options available online if you’re looking for more inspiration and tips.

What changes have you made? Let us know, drop us a line ESG@norsegroup.co.uk.

Make sure you’ve set up your Access Workspace account!

You need to join Access Workspace before you can join People XD, Engage and Learning!

YouhavebeeninvitedtojoinNorseGroupLtd.onAccessWorkspace.

If you have not joined Access Workspace, please email ‘AskHR@norsegroup.co.uk’ using your Norse email address, or your personal email address (if you don’t have a Norse email account). Put ‘Join Access Workspace’ in the subject line. Put your name and payroll number in the email body. We will email you registration and joining instructions.

If you have further questions or need support, contact AskHR.

Finding Calm: Practical Tips for Stress Awareness Week. Discover simple, effective ways for you to manage financial, emotional, and seasonal stress, both at work and at home.

Finding

Calm in Stressful Times November’s National Stress Awareness Week is an opportunity to understand, recognise, and manage stress. Stress is a universal experience, impacting each of us in unique ways.

It’s an important reminder of stress’s impact on our mental and physical health. And managing stress is essential to maintaining overall wellbeing, especially as we approach the festive season.

We’re sharing five practical tips to help you reduce stress in key areas of your life. It’s a chance to focus on wellbeing, so take this time to try a few new habits and discover what works best for you. A little effort today can lead to a calmer, healthier tomorrow!

Tackling Financial Stress

With the festive season around the corner, financial pressures can heighten stress levels. To ease this, start by setting a realistic budget. Track expected expenses and see where you can cut back without losing the joy of giving. For example, consider homemade gifts, which can often be more meaningful (and less costly) than store-bought items. Free budgeting tools like MoneyHelper (backed by the UK government) offer advice on managing finances without extra expense.

Remember that small steps can make a big difference if you’re facing ongoing financial stress. Set aside a small amount each week as a ‘stress-free fund’—even a small cushion can provide peace of mind. Health Assured, our Employee Assistance Programme (EAP), also offers financial advice and guidance if you need further support.

Managing Emotional Stress Through Connection

Emotional stress can often feel overwhelming, especially when the pressure builds at work and home. One of the simplest ways to ease this is through connection. Try setting aside 15 minutes each day to talk with a friend, colleague, or loved one, as sometimes, just sharing our worries can provide relief. If you’re working remotely, a quick video call can help bridge the distance and boost your sense of connection.

Another approach is journaling. Taking five minutes at the start or end of each day to jot down your thoughts can help put things in perspective, allowing you to work through emotions without letting them build up.

Combating Seasonal Stress with Mindful Breaks

As winter approaches, seasonal stress and even the ‘winter blues’ can start to set in. Making time for sunlight exposure is essential, as this can boost your mood. Try to step outside during daylight hours, even if only for a short walk or a coffee break—natural light can work wonders.

Practising mindfulness can also help combat seasonal stress. Free apps like Insight Timer offer guided meditations and breathing exercises that only take a few minutes but can help you reset and refocus.

Creating Work-Life Balance with Clear Boundaries

When work-related stress adds up, setting boundaries can be an effective way to restore balance. Make a habit of ‘closing the office door’ at a set time each day, even if you’re working from home. Create a small end-of-work routine, like tidying your workspace, to mentally signal that the workday is over.

Similarly, consider scheduling regular breaks throughout the day. A five-minute stretch or a short walk can refresh your energy and help you feel more grounded.

Planning for Festive Season Stress

For many, the festive season can be a time of joy, stress and, for some, sadness. Planning is key to reducing the feeling of being overwhelmed. Start with a simple to-do list, breaking larger tasks into smaller, manageable steps. Consider organising social gatherings early, to avoid last-minute rushes.

Finally, give yourself permission to say ‘no’ if you need to. Managing commitments can help you enjoy the season comfortably without the added pressure.

Remember, 24/7 Help Is Available

If you find stress challenging, don’t hesitate to reach out. Health Assured, our Employee Assistance Programme, is available with 24/7 confidential support, including counselling and expert guidance on a range of topics.

NATURE with WORKING

Protecting our environment through Biodiversity Net Gain

Biodiversity Net Gain (BNG) is essential for the environment.

It aims to restore and enhance the environment by requiring that any biodiversity loss from a development is compensated by greater gains. In this article we explain how BNG ensures development projects leave nature in a better state than before by mitigating the negative impacts of construction and promoting the creation of new habitats, supporting a diverse range of species and habitat.

Why is BNG relevant for the construction industry?

Since the Industrial Revolution, the UK has lost nearly 50% of its biodiversity due to farming and construction. To address this, the Environment Act 2021 requires all planning permissions in England (with some exemptions) to achieve at least a 10% biodiversity net gain (BNG). This requirement became mandatory for all planning applications by April 2024.

Are all types of planning applications expected to meet BNG requirements?

No, there are some exemptions which include:

• Permitted development: Where planning permission is not required.

• Householder planning applications: Extensions or alterations to existing homes.

• Custom and self-build applications: Projects where individuals build their own homes.

DID

YOU know?

• Applies when less than 25sqm of non-priority habitat or less than 5m of hedgerow is impacted.

How can stakeholders in the built environment, including developers and consultants, effectively deliver BNG?

Good question – we work on projects alongside developers and follow the BNG mitigation hierarchy, in consultation with ecologists. This hierarchy requires BNG to be delivered;

• on-site (within the red line planning application boundary) where possible, followed by

• off-site where on-site is not feasible (in combination with on-site if possible). This could be by delivering BNG on some nearby land owned by the applicant

• purchasing off-site units from a habitat bank. If the units are delivered outside of the Local Planning Authority (LPA) boundary or National Character Area, there is a spatial risk multiplier whereby more units will be required.

• Lastly, Biodiversity Credits could be purchased from the Government (from £42,000 per credit, with two credits required per unit lost).

Purchasing units/credits means the developer will have no responsibility for the future management/ maintenance but these can’t be used if on-site BNG is possible!

DEVELOPERS WILL NEED TO CONSIDER BNG AT THE EARLIEST POSSIBLE STAGE

HABITATS WILL NEED TO BE SECURED FOR A MINIMUM OF 30 YEARS

When should BNG be considered?

Well, BNG should always be considered at the earliest possible stage by Norse Consulting Planning Consultants and ecologists. Ecologists assess the site’s biodiversity value using the DEFRA Biodiversity Metric, identifying habitat, hedgerow, and watercourse units. They highlight high-value areas to avoid, minimising BNG needs by reducing unit loss. Following completion of post-development plans, ecologists finalise the Biodiversity Metric to determine the number of replacement units needed to ensure at least a 10% gain.

In terms of BNG, what are the planning application requirements?

The ecologists provide a BNG Assessment following their calculations of the pre- and postdevelopment scenarios. This is then submitted alongside a copy of the Biodiversity Metric and a statement produced by the applicant/planning consultant, detailing why the application would be subject to the mandatory BNG requirements. This statement needs to highlight whether there are any irreplaceable habitats and whether any degradation has occurred on site since 30th January 2020 . A ‘draft’ Biodiversity Gain Plan and Habitat Management and Monitoring Plan (HMMP) can also be submitted at this stage for consideration by the Local Planning Authority (LPA).

know?

DID

YOU

What if someone comes along and clears the site ahead of time?

Deliberately clearing a site won’t avoid BNG as the ecologists will just use the best-case values of habitat before the clearance occurred from aerials!

So, what next?

BNG must be secured for at least 30 years. A mandatory pre-commencement condition will be applied to all decision notices on applications subject to BNG. This condition requires submission of a final Biodiversity Gain Plan, HMMP, and possibly a legal agreement with the LPA. The HMMP must designate a responsible person/organisation aware of the legal implications. The 30-year management is unavoidable, with monitoring reports submitted to the LPA to ensure habitats are maintained. On-site BNG can be secured by condition or legal agreement (e.g., S106 or Conservation Covenant), as decided by the LPA on a case-by-case basis.

How can the Norse Consulting Planning team help?

The Planning Consultancy team at Norse Group handles planning applications and offers advice for residential, commercial, and educational projects. With extensive experience in navigating the planning system, we can assist with all planning-related matters, including BNG, from site selection to discharge of conditions. If we can’t help directly, we’ll point you in the right direction. Just drop us a line—we’re always happy to help!

Richard Smith Associate Director. Planning Norse Consulting Norwich

Richard has over 25 years of planning/ development experience with extensive knowledge of the planning system. Richard enjoys working on a wide range of planning work/projects for Norse Consulting seeking to deliver well designed, sustainable and energy efficient schools, commercial and residential development which protects the environment and help meet local housing, employment and educational needs.

Phoebe Illingworth Planning Consultant. Norse Consulting Norwich

Phoebe is a Chartered Planning Consultant who joined Norse Group in 2020. Phoebe graduated from Newcastle University in 2018 with a Geography degree, a degree which emphasised the issues communities face in the built environment. Wanting to help make a change, Phoebe then went on to study a Masters in Town Planning at the University of Manchester to pursue her passion for sustainability and shaping places for both current and future generations. She enjoys working on a wide range of projects from rural to educational.

BIOS

Society needs buildings to function, there’s no getting away from that, but did you know buildings and construction are responsible for nearly 40% of global CO2 emissions. Through intelligent building design and innovative material technology, Structural Engineers at Norse are helping by reducing CO2 emissions to protect our planet and environment.

What is Embodied

Carbon

?

Embodied carbon refers to the total carbon emissions associated with the production, transportation, and disposal of materials used in buildings, infrastructure, and other goods. This includes emissions from extracting raw materials, manufacturing, and construction. While much focus recently has been on operational carbon (energy used during a building’s lifetime), embodied carbon can account for a large portion of emissions, particularly in new builds.

Why should we be concerned about Embodied Carbon ?

Embodied Carbon is a major contributor to global emissions of greenhouse gasses, such as CO2, which are scientifically proven to directly affect climate change, and ultimately lead to global warming. Buildings and construction are responsible for nearly 40% of global CO2 emissions.

With urban and infrastructure development booming globally, demand for high-carbon materials such as concrete and steel is also increasing. At Norse, we have recognised this, and are doing all we can to reduce Embodied Carbon and its impact on our environment.

DID YOU know? BUILDINGS

AND CONSTRUCTION ARE RESPONSIBLE FOR NEARLY 40% OF GLOBAL CO2 EMISSIONS

What is the recent legislative history that has led Norse to act on reducing Embodied Carbon ?

A milestone for Global Sustainability:

In a landmark decision, the United Nations unveiled 17 interconnected Sustainable Development Goals (SDGs), broadening the scope of the traditional ‘3 Pillars of Sustainability’—Economic, Social, and Environmental. These ambitious goals aimed to pave the way for a more sustainable and equitable future for everyone. As a Structural Engineer at Norse, we are at the forefront of this global movement. We are particularly dedicated to four key SDGs: SDG 9: Industry, Innovation, and Infrastructure, SDG 11: Sustainable Cities and Communities, SDG 12: Responsible Consumption and SDG 13: Climate Action

Our commitment to these goals underscores our mission to build a resilient and sustainable world.

A Crucial Climate Report

In 2018, the Intergovernmental Panel on Climate Change (IPCC) released a Special Report which emphasised the urgent need to limit global temperature rise to 1.5°C. This report has become a cornerstone in climate science, highlighting the critical threshold agreed upon by scientists to prevent catastrophic damage to our planet.

The 1.5°C limit is not just a number; it represents the boundary between a manageable future and the unknown. Crossing this threshold could lead to unprecedented environmental changes, making it imperative for global action to mitigate climate change.

A Year of Climate Action

In a groundbreaking move, the UK Parliament declared a climate emergency in 2019, signalling a pivotal moment in the fight against climate change. This declaration was a call to action, urging all sectors to step up their efforts to combat the looming environmental crisis.

Responding to this urgent call, the Institution of Structural Engineers also declared a climate and biodiversity emergency. Recognising the critical role they play, the institution emphasised the responsibility of its members to lead by example in reducing carbon emissions. This commitment underscores the vital contribution we as structural engineers have in building a sustainable future.

How do we assess Embodied Carbon in buildings at Norse ?

The environmental impact of a building’s life cycle is split into stages as defined by BS EN 15978. These stages are called A to D, and also referred to as Cradle to Grave+. They cover Production and Construction ( A ), Operation ( B ), Decommissioning ( C ) and Recycling ( D ). Essentially this is the philosophy of a circular economy that many of us are familiar with in modern life. Stage A, also known as ‘Up-Front Carbon’, are the carbon emissions that have occurred up to building completion. These are the stages where Structural Engineer’s at Norse can have the greatest impact.

2019

Building structure Embodied Carbon ratings are measured using a system called SCORS ( Structural Carbon Rating Scheme ). The aim of this system is to get to Net Zero structural design by 2050. The rating system measures the CO2 emissions in kg per square metre of floor space for Building Life Cycle Stage A – Production and Construction. A SCORS rating is obtained, and we can then measure where we are in relation to target ratings, adopting strategies to reduce Embodied Carbon as necessary.

How are Structural Engineers in Norse reducing Embodied Carbon ?

Many of our projects are schools, which for robustness, safety, and operational requirements, need to comprise concrete and steel. These materials are major contributors to global CO2 emissions.

To reduce the environmental impact, we are adopting the following strategies:

• Improving Design Efficiency

• Adopting Innovative Design & Material Solutions

• Improving Multidisciplinary Design Coordination

• Reusing Existing Structures and Components

• Advocating Change and Sharing Knowledge through Best Practice Groups

Whilst there are many factors and limitations influencing each project, embracing these strategies is resulting in a noticeable trend, where our more recent projects are moving closer to achieving yearly design targets for structural embodied carbon.

What are the main challenges being overcome by Norse ?

Broader challenges include technical limitations, economic factors, regulatory gaps and cultural resistance.

Material science and supply is an example of one of the more relevant challenges we face at Norse. Low carbon alternatives can be limited in supply,

Circular Economy in Building Construction

and potentially higher in cost. We also need to be mindful that new materials are not always fully understood from a long term performance perspective. This is an area of the design process we have to navigate carefully.

The great news is that industry is continually innovating, giving us more opportunities to consider low carbon alternatives. Examples include Electric Arc Furnace technology, which produces structural steel from recycled scrap steel, or cement replacement products to reduce the use of Ordinary Portland Cement.

Ultimately, we know there isn’t a silver bullet, so our solutions are often a combination of all the tools available to us to move closer to Net Zero.

How can the Structural Engineering Team Help ?

If you have a project where you want to assess structural Embodied Carbon, or want to understand what strategies might be possible to reduce Embodied Carbon, get in touch with us, we might be able to help you save the planet too.

Thank you.

Jason Richardson Associate Director Structural Engineering Norse Consulting Norwich

Jason is a Chartered Structural Engineer of 25 years’ experience in the industry, with a passion for engineering and exploring how Structural Engineers can protect our environment and shape a better future for everyone.

Global warming relative to 1850-1900 (° C)

Behind

In the year March 2022 to March 2023, there were more than 50,000 offences recorded in England and Wales involving a knife or other sharp instrument, 4.7% higher than the previous year. Sian Brooks looks into how one Norse Group employee is tackling knife crime.

Taking a stand against knife crime

As a parent, nothing is more terrifying than the thought of your child caught in the rising tide of knife crime that grips the UK.

Every headline that reports another stabbing is a reminder of how vulnerable our children are in the streets where they should feel safe. We send them to school, trusting they’ll return, but the shadow of violence, especially among teenagers, looms large. The sense of helplessness is overwhelming as we grapple with a society where carrying a knife has become a dangerous norm for some, and the fear that our children could become either victims or perpetrators grows with each passing day.

Phil Dix, TFM Carpenter within commercial services, knows that feeling all too well after his son Joe in 2022 was stabbed to death. Joe was lured into a world that promised easy money, kudos, and respect when the reality was that he was a target for child exploitation and running county lines. Joe came from a loving, stable home, but the pull to this ‘glamourous’ lifestyle and pressure from ‘friends’ dragged him into a world he would struggle to escape.

In October 2023, when the court handed down life sentences to the three individuals responsible for his murder, it marked the end of a legal battle but not the end of their pain. While justice may have been served in the courtroom, Joe’s parents face a lifelong sentence of grief. It’s a tragedy that no sentence can truly rectify and a reminder of the deep, lasting impact knife crime has on families and communities across the UK.

This was Phil’s and his wife Emma’s drive to create the Joe Dix Foundation.

It isn’t just Phil and his wife, Emma, that realise the ever-growing concerns around knife crime. Our current Prime Minister, with the support of A-lister Idris Elda, police, officials, and charities, launched a project in September

intended to tackle knife crime among young people. Phil and his wife have been invited to join the organisation officially called the ‘Coalition to Tackle Knife Crime’.

While there are yet no policy commitments connected to the initiative beyond an already-promised ban on the sale of so-called zombie knives, the Home Office and No. 10 will be hoping to create momentum in taking action over the issue.

Phil and Emma have worked tirelessly to support those who need it across the UK. Their Foundation prides itself in offering bespoke presentations and training designed for the targeted audience. Alongside training, they hold charity events to help raise money for catastrophic bleed bags. These bleed bags are specialised trauma kits designed to provide bystanders with the necessary products to stop life-threatening bleeding. The Foundation provides these to schools, offices, sporting venues or entertainment centres.

Knife crime has devastating consequences, tearing apart families and communities and robbing young lives of their potential. It’s not just a statistic; it’s a human tragedy that echoes through every street, school, and home affected by it. The Joe Dix Foundation, created in memory of a life lost too soon, stands as a hope in this fight. In supporting their mission, we work together to prevent further senseless violence and improve people’s lives.

Every effort counts—whether through education, outreach, or simply raising awareness—because no family should have to experience the pain of losing a loved one to knife crime.

To support the Foundation or seek advice , visit the Joe DIx Foundation websIte joedixfoundation.co.uk/

We’re thrilled to welcome Colin Whatley, Operations Director at Norse Care.

Coffee Break Colin with

Grab your coffee and join us as we dive into the insights and experiences that make Colin a vital part of our team.

OM: Colin, tell us a bit about yourself?

CW: I’ve spent 17 years of my career in the NHS, beginning as an HCPC Registered Dietitian. I worked across specialist fields like Diabetes, Renal, Oncology, and Critical Care in East Anglia hospitals and community care settings, providing nutritional advice in GP practices, nursing homes, and mental health facilities.

After becoming Department Manager for Nutrition & Dietetics at Norfolk & Norwich NHS Trust, I transitioned to Operations Management. My most recent role was Divisional Operations Manager for the James Paget NHS Trust, overseeing Trauma & Orthopaedics. A key project involved proposing a new Orthopaedic Elective Unit to help reduce waiting lists and improve patient mobility across Norfolk.

I’m also pursuing an MBA at the University of East Anglia, which I hope to complete next year!

OM: What drew you to Norse Care?

CW: That is an interesting and fascinating question. I was immediately drawn to the organisation as having researched Norse Care and the wider Norse Group, I find myself personally aligned with Norse’s values, such as ‘caring completely, collaborating proactively and pursuing better’.

I aspire that my knowledge and experience within the healthcare sector will also be of great value to Norse Care and its service operations in supporting long-term business sustainability, resident experience, and quality of care delivery.

OM: What practices do you believe contribute to the wellbeing of both residents and staff in care homes?

CW: Communication is key. It’s essential that we always check-in. I recently read about the “3-level rule” for asking “How are you?” multiple times to really understand someone’s feelings, something I plan to adopt. Keeping mind and body active is also crucial for wellbeing, so I’m a big believer in organising planned and spontaneous activities to promote mental sharpness and socialisation.

OM: What book or film has left a lasting impression on you and why?

CW: Book - Lord of the Rings (it only took me 10 times to eventually read it, but a great read if you can stick with it!) A really poignant quote from the book that stuck with me is, ‘Even the smallest person can change the course of history’.

Movie - ‘Pay it Forward’: a perfect film that gets you thinking about doing a small, good deed, showing human kindness and then the ripple effect that this can have.

OM: What hobby or activity outside of work brings you joy?

CW: A bit of something personal about me, I’m a diplomat’s son, and I spent much of my childhood living abroad. Due to being fortunate enough to live in a wealth of hot countries, I’m a bit of a water baby. Water sports are what give me the most joy: open water swimming, surfing, windsurfing, sea kayaking and scuba diving, to name but a few. I feel most unplugged, relaxed and content in the Big Blue.

OM: What’s the best piece of advice you’ve received that has influenced your approach to care?

CW: Always and without fail, put the resident/customer at the centre of what you think, say, and do. This will always mean that any decision made is done so for the right reasons and in the interests of their care.

OM: What are you most excited to get involved in in your first year at Norse Care?

CW: I look forward to maintaining a direct interface with Norse Care residents, tenants, and staff. The business is by people, for people. Also, having been a Risk Assessment Officer in a previous life, I’m really looking forward to working to help improve care quality and resident experience and ensure business sustainability.

Thank you Colin.

1INTRODUCING D365

The Project One team is delivering a series of major transformation projects across the Norse Group, which includes the introduction of the Microsoft D365 Finance and Operations (F&O) platform in 2025.

This is the first time that Norse finance and operations teams will use common systems and processes, bringing together much needed operational simplification and better business insight.

Operational teams will be more in control at the front end, to achieve ‘right first time’ and avoid duplication to benefit both the finance team and the wider business, freeing up time to focus attention on new ways of managing and delivering our services.

D365 implementation will transform our operations – giving us more control and insight on a range of activities and will position us to provide a more integrated service offering to our customers.

Scan the QR code to watch the Introduction to D365 video.

39 Topic : Project One

DATA-DRIVEN INSIGHTS

“We’ve been using a range of financial systems. There is no connectivity or commonality across these, which ultimately means confused analytics and poor-quality outputs. Working as One Norse, it is essential that we do connect and have that critical commonality: fundamental for achieving the efficiencies we need as a Group. The outputs? Quality, reliable, timely information to allow the Group to thrive.

I am looking forward to the huge benefits that will come from simplified processes for high volume items such as purchase orders and invoicing. These will benefit both the finance team and the wider business, as focus and attention can then be given to more valuable tasks, and, following the principle of ‘right first time’, we will shift the emphasis away

from ‘correction’ and towards ‘adding value’.

We’ll have straightforward access to the data-driven insights the business has been demanding, yet we couldn’t provide without this transformation.”

“I AM LOOKING FORWARD TO THE HUGE

BENEFITS”

Zoe Repman Group Chief Financial Officer

D365 TRAINING AND RESOURCES

Over 1,000 colleagues across Norse will use D365 when the new system goes live in 2025.

Training and access to D365 will depend upon people’s job roles. We are planning a tailored, accredited training programme so all users are confident on the new system and processes.

Training will take place across several Norse locations, and regardless of your user role, it is essential that users attend training in person as the new system and

processes are very different to the way that we currently work.

Users need to have completed user training before they are given access to the D365 system.

In addition, there will be lots of help and resources as we migrate to D365. A D365 SharePoint Resource Hub is in development and there’ll be frequent D365 drop-in sessions for users who have questions or need additional support at go-live.

Watch out for information about D365 training, which will be published on the intranet and on the Project One Engage Community.

“DYNAMICS 365 TRAINING IS ESSENTIAL FOR LEVERAGING THE FULL POTENTIAL OF THE SOFTWARE, DRIVING BUSINESS GROWTH AND ENSURING EFFICIENT AND EFFECTIVE USE OF THE SYSTEM”.

Katie Howes, Head of Finance.

We’d like to congratulate all of those who have completed their training so far. Our Norse MHFAider network is slowly growing. If you are struggling with your mental health, contact your local MHFAider or alternatively AskHR, your line manager or Health Assured for support.

Do you want to join the Norse MHFAider network? Employees at all levels of the business in all roles can apply to become an MHFAider.

The next recruitment window will open in Spring 2025.

I feel I have the right skills to start those ‘hard to have’ conversations, something that I would not have done previously. Really looking forward to implementing things into our office

Qualified Norse MHFAider

“

1 in 4 of us are likely to experience a mental health issue each year

139, 304 working hours / 41,408 days were lost due to mental health during FY 2022/23

300 Norse Group MHFAiders to aimed to be trained by 2027

143 “

143 Norse employees across 24 locations have signed up to the MHFA England training (Year 1)

SAFETY IS NO

ACCIDENT

Driving Change for Safer Workplaces: From reporting improvements to speed sensors, Norse Group’s H&S Committee is on the road to a zero-harm future.

From redeveloping the SHEQ reporting card system to implementing speed sensors at Norse HQ, the Group’s H&S Committee strives to support our workforce and drive change.

Norse Group is committed to providing a safe and healthy workplace and continues to champion improvement across all parts of the business.

Driving safety is a collective responsibility, which can only be achieved if everyone involved works together and is consistent in their approach.

To help improve the safety and health of all employees and keep our colleagues as safe as possible, the Norse Group Health and Safety (H&S) Committee was formed in 2021.

With representatives from many geographical locations, the employee-led committee has a clear focus on supporting the Group in achieving a zero-harm approach. Committee members meet quarterly to discuss and address key H&S concerns, causes and themes within their business areas.

Meetings are held at various Norse locations, and all minutes are shared with the Senior Management Team (SMT). Each member has an equal role and part to play in ensuring those within their area of responsibility are communicated with.

Since its formation, the H&S Committee has successfully implemented a new digitalised way of reporting safety concerns across the Group, enhanced the

safety of drivers and pedestrians at Fifers Lane by steering the introduction of speed bumps and sensors, and shown a commitment to supporting employees’ wellbeing by driving forward the release of the Menopause Policy in 2022.

At their recent meeting this autumn, the committee went on a site visit to the Newport Transporter Bridge in Wales. One of just seven working Transporter Bridges worldwide, the iconic Grade 1 listed bridge is currently under a significant transformation project. The trip was arranged to provide insight and understanding into the works that have been and are currently being undertaken there. Committee members had the opportunity to enquire about the health and safety challenges faced and discuss lessons learned with the Project Manager on site.

Do you want to improve our Group safety culture?

The committee are currently recruiting for new members. Are you keen to increase your understanding of safety and accident prevention, help raise awareness among your colleagues and make an impact within your business area?

If so, please email your interest to either the Committee Chair: keith.crocker@ncsgrp.co.uk or the Committee Secretary: lisa.laws@norsegroup.co.uk.

Your input as a committee member will give you the opportunity to bring H&S concerns from your daily working environment, allowing issues to be discussed and addressed –and changes to be implemented.

All Norse employees are welcome to apply.

Norse Group will fully sponsor travel to quarterly meetings, and members will be offered accredited and recognised training, which will positively reflect in their professional development and annual appraisals.

Fig 1: The Health and Safety Committee members

Wewill

When I think of this time of year, particularly around Armistice Day, I’m transported back to when I was a little girl, sitting with my Grandad, listening intently to his time in Italy.

In 1944, he was known as Private James Moodey and served at the Battle of Monte Cassino in Italy. He had been conscripted and attended basic training at the age of 18 alongside Privates Gay and Jolly, respectively. And despite the grim reality they were preparing for, the three trainee cadets found moments of lightness in the humour of their surnames while preparing for the unthinkable that would await them.

My Grandad didn’t like talking about the war. As children, whenever my dad or uncles would ask him about his experiences as a soldier, he would either change the subject or deflect with jokes. Over the years, however, he would share his stories with me when he felt he could. The war was something my Grandad didn’t choose, and like many in his generation, the memories haunted him. Alongside the brutal combat, he and his team had the sombre duty of carrying injured casualties and, worst, the fallen back to camp.

His stories weren’t the actionpacked tales you’d see in films; they were about survival, loss, and a reality far removed from the Hollywood version of war. What we now know as PTSD was very real for his generation, though it wasn’t widely understood or spoken about. My Grandad lost good friends on the battlefield, and although he made lifelong connections with others who had shared those dark days, the cost of

They shall grow not old, as we that are left grow old: Age shall not weary them, nor the years condemn. At the going down of the sun and in the morning We will remember them.

“For the Fallen” by Laurence Binyon

war stayed with him forever.

Still, among the pain, there was beauty. During a break from combat, my Grandad was stationed in a small village outside Naples. There, he met my Italian grandmother, and despite the horrors of war, something extraordinary blossomed— something that became the foundation of our family. It’s a reminder that love and hope can emerge even in the darkest times.

In his later years, my Grandad asked me to join him on a pilgrimage to the Cassino War Cemetery during a family trip to Italy. As we stood among the 4,271 white headstones, the weight of history pressed upon us. He squeezed my hand as a few silent tears fell, overwhelmed by the memories. I could see the pride in his eyes for his role in World War II, even though it was a chapter of his life he hadn’t sought, but one that profoundly shaped him. Though I lost my Grandad ten years ago, I still reflect on those quiet conversations we shared. His willingness to share his story with me, and only me, is a gift I hold close.

So let’s take a moment to remember and honour the human stories behind the uniforms. Not only those we’ve lost in conflicts over the years but also the veterans and reservists who continue to serve our communities today. Supporting them through initiatives like the Armed Forces Covenant is vital, and at Norse, we remain steadfast in our dedication to helping them thrive. Their courage, sacrifice, and experience enrich our lives and workplaces, and we are forever grateful.

For many of us, Armistice Day holds deep, personal meaning. Melissa Moodey reflects on her Grandad’s wartime stories.

Roundup Charity

From fundraising feats to community support, see how individuals and teams around Norse Group are making a difference.

2

My Charity Walk to Liverpool, A Journey of Dedication James Neal

On 19th August, I set out on a 123-mile walk from Stockton to Liverpool for my oncology appointment at the Royal Liverpool University Hospital.

My goal? To raise funds and awareness for the St Paul’s Eye Tumour Research Fund— something deeply personal, as I was diagnosed with ocular melanoma in 2021.

Macmillan Coffee

Morning 1

Super star bakers raise vital funds for people affected by cancer

Norse employees joined thousands of others across the UK on Friday 26 September for Macmillan’s annual Coffee Morning.

Macmillan is one of Norse Group’s chosen charities and each year the Coffee Mornings help raise vital funds to support the 3 million people in the UK living with cancer, from the moment they are diagnosed, throughout treatment and beyond.

South West Norse employees hosted a Great British Bake-off event judged by their very own Prue and Paul (aka Linda and Jason) and at Newport Norse prizes were awarded to bakers, with Rachel Harrald earning the prestigious Star Baker accolade. Alliance Norse and Norse Highways, Fleet and FLTA colleagues enjoyed a spread of sweet and savoury treats raising £150 and £600 respectively for the deserving charity.

Thank you to everyone that donated, baked or participated in the events –the funds raised will provide much needed support to people affected by cancer across the UK.

The journey wasn’t easy. Each day brought fresh challenges, from aching shins to surprise rain showers and even a wasp sting! But with incredible support from family and friends, I pushed through, inspired by the cause. Along the way, I was reminded of the importance of regular eye checks—my own cancer was caught early thanks to a routine test.

Arriving at the hospital was unforgettable, with cheers and confetti from the staff, who gave me a warm, heartfelt welcome. Thanks to everyone’s generosity, I’ve raised over £4,200, far exceeding my hopes. I couldn’t have done this without the support of my family, especially my wife Lisa, my personal trainer Gee, and everyone who walked alongside me or cheered from afar.

The funds raised will support vital equipment at St Paul’s Eye Clinic, making a real difference for those facing similar journeys. Please make sure that you get a regular eye test, they can be life-saving!

Climbing for a Cause:

On 6 September, twelve intrepid Norse Group employees took on the Yorkshire Three Peaks as part of the Public Sector Challenge.

Teaming up with Brentwood Borough Council, Rochford District Council, SOCITIM, Local Government Association, TheMJ, Cratus Group, Solace and public sector participants to take on this formidable feat, climbers collectively raised an impressive £219,690 for Cancer Research UK (CRUK).

3 Tristan Green: My Great North Run Experience

Yorkshire Three Peaks Challenge 4

As main sponsors of the challenge, we were proud to support this important cause working towards helping communities across the UK.

A huge congratulation to all those who took part in the 26-mile course over 12 hours.

On Sunday, 8th September, I ran Newcastle’s Great North Run—my second time running the course, two years in a row.

Once again, the organisers put on a brilliant event, and it was inspiring to see so many like-minded people running together to support various charities and have a good time. I’d like to say a massive thank you to all my generous colleagues and friends for helping me raise £889 for Mind Charity, smashing my original target of £500! Your support means a lot to me and to the charity, and I truly appreciate it. A final thank you goes to my family, who endured the cold waiting for me at the finish line. On the positive side, I didn’t take as long this year, and their banner was easy to spot in the crowd—it went down very well!

Run Norwich A race to remember

Well done to all our employees who took part in Run Norwich 2024 and thank you to everyone who showed their support on race day.

Norse Group proudly sponsored the popular event, which was organised by Norwich City FC’s charity partner the Community Sports Foundation (CSF). This year was the biggest yet and saw over 6,923 runners cross the finish line.

CEO Justin Galliford attended Sunday’s event, and post the race, he presented the male and female winners, who each set a new course record, with their medals and trophies on behalf of the Group. “Reflecting on the success of this year’s race, I’m incredibly proud of the impact we’ve made together with CSF. Our collaboration has truly demonstrated the power of community support, and it’s inspiring to see how much we can achieve when we unite for a common cause.”

Free Falling for Alzheimer’s 5 6

A special mention to Team Norse (pictured above) for their fundraising efforts. Over £1000 has been raised for two very deserving charities: Mind and Macmillan.

Run Norwich will be back for its tenth anniversary in 2025. Watch this space!

In September, a courageous team of Norse Group colleagues took part in a thrilling skydive, raising over £3,000 for the Alzheimer’s Society.

The event, first mentioned in our Pride issue in June, saw team members confronting their fears for a meaningful cause, with every jump dedicated to supporting those impacted by Alzheimer’s and dementia.

Phoebe Illingworth, one of the team members, admitted, “I was absolutely terrified in the lead-up to this event, and when I was falling off the edge of that plane, it just validated my fear! Once the canopy was up and things were a lot calmer, I enjoyed it a lot more. Skydiving was never on my bucket list, as I’m scared of heights and falling, but when given the opportunity to support a charity like this following my mum’s diagnosis of frontotemporal dementia, I thought, why not make it extreme?”

Phoebe, like others on the team, completed the skydive in honour of loved ones and to make a difference for those affected by dementia. The team’s bravery not only raised significant funds but also raised awareness for the Alzheimer’s Society, highlighting Norse Group’s commitment to impactful, communityfocused initiatives.

Quacking for a Cause

Security’s Duck Makes a Splash for Break Charity

Norse Security has played a vital role in strengthening Norse Group’s partnership with Break, a charity dedicated to transforming the lives of vulnerable children and young people.

For the past five years, Norse Security has supported Break’s mission, and this year, they’re taking that commitment even further.

Aaron Ford, Head of Security, has created a unique duck design for Norwich’s Grand Duck Race, a major fundraising event for Break. In addition, the team has launched a hands-on initiative, encouraging office staff to volunteer at Break’s children’s centres. Together, they’ll be clearing gardens and helping with maintenance projects, ensuring that these spaces remain safe and nurturing environments for the children. Through these efforts, Norse Security is making a genuine impact in the community, showcasing their dedication to social responsibility and their commitment to supporting Break’s life-changing work.

Share Your Charity Fundraising! We know many of you are selflessly raising funds and supporting local and national charities. We’d love to celebrate your efforts and share your stories in One Magazine!

Please send details of your charity fundraising events to communications@norsegroup.co.uk or post them on Engage.

Explore our new apprenticeship website and get ready for the launch of our upcoming learning management system.

Are You or Your Team Ready to

STEP UP?

You may be thinking ‘I’m not 16, I can’t do an apprenticeship’ or ‘I left school ages ago, an apprenticeship isn’t suitable for me’, but think again.

Danielle Cox, Group Learning & Development Manager explains more.

At Norse Group, our people are our greatest asset, and we’re deeply committed to supporting your growth and development. As a levy-paying employer, we have access to funding supporting various programmes and qualifications designed to transform and enhance skills, knowledge, and behaviours. Our Skills Transformation and Enhancement Programmes (STEP) are available to all

employees at Norse Group. Not only can you or your team achieve a qualification without needing to dip into personal or departmental budgets, but you’ll also receive dedicated time during the working week to complete your learning. Doesn’t that sound like a brilliant way to take your next STEP?

These programmes offer a broad selection of qualifications in partnership with approved training providers, giving you the tools to excel in your current role or advance along your career path.

Visit our dedicated STEP website to explore available opportunities and learn more about what each programme entails to see if it’s the right fit for you. The Learning & Development team is here to help if you have questions or need further guidance. Use the ‘Contact Us’ section on the website to reach our friendly Learning & Development Specialists, who are ready to support you on your journey.

Or, to get started right away, scan the QR code below and take a closer look at our STEP site for more information!

Since July, we’ve seen many of our colleagues embark on exciting new journeys with apprenticeship programmes, while others have reached the impressive milestone of programme completion.

The range of apprenticeships taken up showcases the breadth of funded opportunities available, each designed to equip our people with skills that enhance their roles and drive their careers forward. We extend our best wishes to those starting out on their development journey—your commitment today will open doors for the future.

And to those who have recently completed their apprenticeship programmes, a huge congratulations! Successful completion is a testament to your hard work and determination, showcasing the dedication it takes to learn, grow, and achieve new qualifications.

Completers

Opportunities to develop further don’t end here. Through our Skills Transformation and Enhancement Programmes (STEP), we offer a wide variety of qualifications and training to support both career advancement and role-specific expertise. Explore the options on our STEP website or speak with our Learning & Development team to find the right pathway for you.

Celebrating Our Apprenticeship Success Stories

At Norse Group, we’re dedicated to developing our people and bridging the skills gap through continuous learning and growth.

levels up

Welcome to our NEW Learning Management system

We are delighted to announce that Norse is introducing its new learning management platform which will replace Learning Hive (used by Norse Commercial Services and Norse Consulting) in December ‘24 and Apollo (used by Norse Care) in February ‘25.

The new platform is called Access Learning. It is the next step in the Project One HR transformation programme which is delivering system simplification and a better service for colleagues as part of our journey to becoming One Norse.

There are a range of benefits to the new learning platform including a mobile app, a wide range of training courses, and the ability for local teams to directly log face to face training activity.

You’ll also be able to check you are up to date on all required training to do your job role.

If you are already a member of Access Workspace (ie, you have already joined Engage or People XD), the new Learning system will be available within your Access Workspace account at go-live and you’ll be able to download the app. You need to have joined Access Workspace to access the new Learning platform.

If you have not joined Access Workspace, please email ‘AskHR@norsegroup.co.uk’ using your Norse email address, or your personal email address (if you don’t have a Norse email account). Put ‘Join Access Workspace’ in the subject line. Put your name and payroll number in the email body. We will email you registration and joining instructions.

I’m excited about the introduction of Access Learning which will make a real difference for employees across Norse. They’ll be able to see the training resources available to them, and check that they’re up to date with required training, putting them more in control.

Katie Marrison, Group HR Director, Norse Group

SECOND CHANCES.

Norse Group’s Partnership with HMP Norwich and HMP Wayland

Empowering second chances through training, resources, and the Bright Horizons initiative, Norse Group is helping ex-offenders build brighter futures.

At Norse Group, we believe that everyone deserves the chance to reshape their future and contribute positively to society. Our partnership with HMP Norwich and HMP Wayland demonstrates this commitment, providing a unique opportunity for individuals preparing to re-enter the workforce to gain

valuable skills and build a fresh start. Through targeted programmes, we’re helping ex-offenders develop practical abilities and work experience, setting them on a path toward meaningful employment.

A key initiative driving this change is our Highways Academy. Our Highways team offers dedicated training programmes and hands-on learning experiences that provide participants with practical skills in trade and transport. From safe handling practices to construction basics, this programme equips participants with the technical know-how and confidence to pursue a career, either within Norse or with other companies after their release. This year, we proudly welcomed our third ex-offender to the Norse team - a powerful milestone that reflects the value of these initiatives and the dedication of those involved.

“Our role at Norse goes beyond our day-to-day

operations; it’s about making a difference and contributing to positive change for people” says Jason Glasspoole, Director of Highways and Transport. “Through the Highways Academy, we’re giving people the skills they need to rebuild and shape the next chapter of their lives. It’s rewarding to see the impact of our work, not only for those who join us but in the communities they’ll ultimately contribute to.”

In addition to practical training, our Recruitment team has created comprehensive resource packs to help inmates prepare for job applications. These packs include essential guidance on crafting CVs, tips for explaining their time in prison to potential employers, and insights on navigating interviews - from preparation and appropriate dress to post-interview followups. These resources are designed to give ex-offenders the confidence and knowledge to approach potential employers as they take their first steps back into society.

Beyond these initiatives, Norse Group is also actively involved in supporting HMP Norwich’s Bright Horizons project - a website aimed at bridging the gap between businesses and individuals with prior convictions who are eager for a second chance. The platform will provide businesses with guidance on the benefits of hiring ex-offenders, along with practical resources from Norse and HMP Norwich to support their integration into new roles. Launching initially in Norfolk and Suffolk, Bright Horizons aims to extend its reach further, encouraging businesses across the UK to open their doors to individuals ready to make a positive impact.

This initiative speaks directly to Norse’s core values: not only creating social value but promoting inclusivity, purpose, and growth. With an increasing focus on responsible, communityfocused practices, Norse Group is leading by example, supporting individuals and businesses alike in their journey toward positive change.

Justin Galliford, Norse Group’s CEO, reflects on the wider impact of this work: “Supporting people on their journey to a positive change is crucial, not only for their personal development but for building stronger communities. For businesses, working with those who are ready for a fresh start presents a powerful way to make a real difference.”

Through initiatives like the Highways Academy and Bright Horizons, we’re paving the way for lasting social impact. By investing in the growth and development of those looking for a second chance, we’re not only supporting the individual but setting a powerful example for our industry, demonstrating that true success lies in lifting each other up.

I T ’ S B E G I

I S T M A S 12.12.24 Join the festive fun at Norse Group by wearing your quirkiest Christmas jumper on Thursday, 12 December! This year, our festive frolics will benefit Save the Children, bringing cheer far and wide. Keep an eye out for more details in your location, and let’s see who sports the boldest and brightest knits! Christmas Jumper Day 2024

Movember: Let’s Talk About Men’s Health with a Twist

Movember is back, and it’s not just about growing a brilliant ‘Mo’—it’s about starting meaningful conversations about men’s health, both mental and physical. Movember is a global movement that raises awareness and funds to tackle critical health issues such as prostate cancer, testicular cancer, and men’s mental health. But it doesn’t have to be all serious. Growing a moustache can add a fun, quirky side to an important cause!

If you’re thinking of joining the Mo Bros this year, it’s time to let that upper lip take centre stage. Whether you’re rocking a classic handlebar or trying something bold, every moustache makes a difference by encouraging people to talk about men’s health in an approachable and engaging way. Plus, who doesn’t love a bit of friendly facial hair competition?

How the Women in Your Life Can Help

While Movember might be focused on moustaches, it’s not just about the men. Women play a massive role in promoting men’s health. It is vital to encourage the men in your life to prioritise regular health check-ups, get involved in Movember, and open up about their wellbeing. By starting conversations about these topics, you can help break down the barriers that often stop men from seeking the help they need.

Fun Facts About Moustaches

• The average man with a moustache touches it around 760 times a day. Better make sure it’s groomed to perfection!

• In the 1600s, men with moustaches in England were required to pay a special tax! This “moustache tax” was part of the

country’s efforts to regulate fashion trends and facial hair.

• The World Beard and Moustache Championships celebrate the wildest and most creative moustaches, with categories ranging from the classic “Natural Moustache” to the extravagant “Freestyle Moustache.”

• Salvador Dalí’s iconic ‘stache was so famous it has its own exhibition in a Spanish museum.

• The Guinness World Record for the longest moustache on record belongs to Ram Singh Chauhan of India, whose moustache measured over 14 feet (4.2 metres) long as of 2010. He’s been growing it for over 30 years!

• Ancient folklore suggested that moustaches could predict the weather! It was believed that a twitching moustache meant that rain was on the way.

Remember to Reach Out

If you or someone you know is struggling—whether it’s with their mental or physical health—don’t stay silent. Speak to your line manager or reach out to AskHR for support. It’s important to know that help is available and taking that first step to talk can make a huge difference.

Get Involved!

Ready to show off your Mo? We want to see it! Send us your Mo photos, and let’s celebrate your fantastic facial hair. You can upload your mo to the Engage app, or email your photos to us at onemagazine@ norsegroup.co.uk for a chance to be featured in the next issue of One Magazine.

Whether you’re growing a Mo or supporting someone who is, together, we can make a difference— one moustache at a time! There is no right Mo. It’s all personal preference. But here are just a few of our faves! 1 2 3 4 5

Inspiring Young Eco-Warriors Poster Power

Norse Group’s Catering and SHEQ teams recently launched a joint competition across Norfolk Primary Schools, inviting children to design a poster encouraging people to look after the world around them.

This initiative was part of the wider Group’s Tidy Up, now in its sixth year, and our overall dedication to the environment and communities in which we live and serve.

Children were asked to create a poster to inspire their community to think about reducing waste and the importance of recycling or encourage others to go litterpicking in their local area. The judges were looking for creative artwork, catchy slogans, and important environmental messages.

Norse’s Marketing Manager for Catering, Clare Jordan, said: “We thought this competition was a fun way to engage with the school children we serve meals to daily as it encourages creativity and imagination with caring for the environment as the subject matter. Some of the entries we received are truly inspired!”.

With 85 entries received in total, the response rate for the competition exceeded expectations, prompting positive comments from parents and schools on how much their children enjoyed taking part.

The judges included Richard BettleGroup Sustainability Manager; Sian Brooks - Corporate Comms Manager; Clare Jordan – Marketing Manager for Catering; and Emilija Tamutyte – Business Administration T-Level Student. They had the challenge of selecting a winner, and they collectively decided on Willow’s entry from Cromer Junior School, which had an eye-catching design and a simple yet highly effective message. There were three runners-up from other schools around Norfolk.

The top prize is a BeWILDerwood family pass, arts and crafts gifts for the runner-up prizes, and each winning school will be awarded a litter-picking bundle to start their own eco club at school. In addition, the winners will also receive professional prints of their posters so they can proudly display them around their school.

Well done and congratulations to all the children who entered our competition!

age 9

“Oh wow! This is fantastic news, Robyn will be delighted to hear she has been selected as runner up. She really enjoys being creative and opportunities like this just really keeps the interest going.”

of one our runners-up

9

Parent

Willow,

Freya, age 10

Robyn, age

Sunny, age 9

Tune into Inside Norse as Paul Pawa takes you on a journey into the heart of our organisation. Recognise familiar voices sharing their insights and specialist knowledge on all things Norse Group. Scan the QR to listen today!

Inside knowledge Sound

Inside

Curious about the inner workings of Norse?

Our latest podcast, Inside Norse, is your go-to source for exploring what drives our organisation.

Hosted by Paul Pawa, our Group Strategic Development Director, each episode takes you on a journey through the heart of Norse, featuring familiar voices who share their specialised insights and pursuits outside of work.

In our debut episode, Justin Galliford highlights Norse

Group’s transformation over the past two years, focusing on our bold One Norse Strategy that brings together our people and core areas: Consulting, Commercial, Care and Specialist.

In Episode 2, Paul and Katie delve into the art of building exceptional teams and leaders, celebrating successes, and nurturing our employees through our core values and wellbeing initiatives.

Our latest episode features Nick Maddox, who elaborates on Norse Group’s unique partnership model and the foundational principles of our Operational Strategy. He emphasises our commitment to meeting client needs, maintaining compliance and safety, ensuring quality, and upholding robust governance.

Tune in to Inside Norse and discover the passion and purpose that fuel our organisation!

Episode 1: Paul Pawa x Justin Galliford

Episode 2: Paul Pawa x Katie Marrison

Episode 3: Paul Pawa x Nick Maddox

Episode 4: Paul Pawa x Jo Huxtable (Oct 2024)

Coming soon

Episode 5: Paul Pawa x Daniella Barrow Jan/Feb 2025

Norse

Norse Group Playlist

(Back L-R)

Charlie, Scott, Doug, George, Front (L-R) Joshua, Shane, Konner

Wo r k Matters for youngpeop l e

What is a supported internship? Supported internships are a government-backed initiative where employers partner with FE Colleges to provide opportunities for young people with disabilities to develop skills and qualities for their future careers, along with gaining valuable work experience. It is different from work experience, as the interns and College staff are embedded in the workplace for the whole academic year, combining extended work experience with daily employability skills lessons. Norse Group have supported the initiative since the pilot programme in 2009.

Why do students need a Supported Internship? Our Interns learn best by doing an activity, rather than learning in a classroom, with practical work helping them to cement their knowledge. Traditionally, many young people have a part-time job, learning

personal preferences and employability skills along the way. However, this is more challenging for our cohort as they benefit from some coaching to learn workplace expectations.

When are the Interns in the workplace?

Our supported Interns complete three different roles during the year, one per term. This enables the Intern to try out different roles and discover what works for them. Interns attend 5 days per week, spending an hour in the classroom before travelling to their workplace, finishing around 3pm. Interns have holidays at Christmas and Easter, but no ½ terms.

Where do they want to work?

Anywhere in the business, they can learn! We challenge the Interns to tackle a range of tasks and try roles they haven’t thought of before. A key part of the internship experience is

Making it Happen in the workplace for SEND students. Eight students from City College Norwich have recently joined Norse Group as Supported Interns to kick start their careers.

discovering what they would like to do and understanding that there are bits of jobs we all do but aren’t keen on. A great internship has core tasks that can be learnt step-by-step, so the Intern can make a meaningful contribution quickly, the chance to learn additional tasks and mentors keen to pass on knowledge.

How does it all work? When exploring possible placements, the starting point is an informal visit to the workplace to observe the tasks available. If everyone agrees that a placement could work, then a more structured “Job Analysis” is conducted by the Job Coach. This enables the placement of a suitable Intern and a plan to ensure they learn the ropes quickly. Once in placement, the Work Matters team will support Induction and training, visit regularly, be on-call for any niggles, and ask for more

MEETTHE TEA

M

L-R: Andrew Plunkett (Course Leader/Tutor), Maxine Blaxall (Learning Support), Mishka (Support Dog) and Nicola Gallagher (Employment Job Coach)

formal feedback every 4 to 6 weeks so we can track progress and set meaningful Intern targets.

What’s in it for me? Supporting a young person in getting started with their career is incredibly rewarding, as our interns are committed, practical learners. Hosting Interns supports Norse Group’s values and can be useful in helping to fill vacancies as Interns are active job seekers. Many placements report increased productivity and a greater awareness of working with a diverse team.

To discuss how an Intern could fit into your area, please contact:

Nicola Gallagher – Job Coach.

Nicola.gallagher@ccn.ac.uk 07592 270531

Andrew Plunkett – Course Leader/Tutor. Andrew.plunkett@ccn.ac.uk 07917 5928

Reclaiming Narratives and Celebrating Belonging October marked Black History Month, an opportunity to celebrate, honour, and reflect on the contributions of Black people and people of colour in our society.

This year’s theme, Reclaiming Narratives, invited us to consider who tells our stories and how we can shape our own experiences, history, and culture.

As an organisation, it’s also a reminder of our commitment to building a culture of belonging where everyone feels recognised, respected, and safe.

The theme of Reclaiming Narratives empowers individuals to tell their own stories and reshape perspectives, especially within professional and community environments. Narratives have power; they shape our understanding, influence perceptions, and drive change. For too long, the stories of Black people and people of colour have been told through limited or stereotyped perspectives.

Empowering Our People Through Belonging

At Norse Group, we want to encourage a sense of belonging for all employees. We recognise that feeling included and valued is essential to personally and professionally thriving. Belonging is about much more than simply being part of a team it’s about. feeling safe, respected, and recognised for who you are. We want our people, especially our colleagues of colour, to know that Norse is committed to building a workplace where everyone feels they truly belong.

REFLECTIING ON BLACK HISTORY MONTH

We’re asking colleagues to share their own stories, as we believe these narratives can enrich our workplace, inspire empathy, and deepen our understanding of each other. Whether it’s a story about overcoming a challenge, celebrating a heritage, or finding strength through community, these experiences are valuable to us all. Sharing these stories honours individual journeys and brings us closer as a team, showing the rich diversity that strengthens us as an organisation.

The Power of Storytelling

Storytelling is a powerful tool for understanding and connecting. Sharing our experiences allows us to learn from each other, challenge assumptions, and develop a deeper sense of empathy. At Norse Group, we want to create a platform where employees can share their stories and experiences freely and proudly. Storytelling is a way to help ensure that each voice is heard and appreciated. We encourage employees who feel comfortable to reach out and share their narratives with us. Whether these stories are celebrated privately among colleagues or shared more broadly within Norse Group, we are committed to respecting every voice and ensuring each story is valued. Black History Month’s Reclaiming Narratives is about owning our stories, and we’re here to support anyone who wishes to share theirs.

Join Us in Celebrating Your Story

If you have a story you would like to share, we want to hear from you. By sharing these stories, we honour the diversity that makes Norse Group a vibrant, inclusive workplace. Send your stories to belonging@norsegroup.co.uk.

Thanks to everyone who makes Norse a place where all employees can feel recognised, respected, and belong.

Discover the inspiring stories of Norse Group employees who went above and beyond, showing courage and compassion when it mattered most.

Heroes in Action: How Quick Thinking Saved a Life at Norse Transport

It was a typical early morning in September at Norse Transport’s Fifers Lane office, with Operations Support Manager Jane Gowing and Area Supervisor Tom Butler settled into their desks by 6:45 a.m.

Just another day, or so they thought until their colleague Tony Farrow walked in and collapsed into a chair, clearly unwell.

Jane and Tom, both deeply embedded in the Norse Transport team culture, immediately noticed something wasn’t right. According to Jane, “When you work in a team like ours, you get to know your characters. You can tell when something’s off.” Jane had already noticed Tony looking a bit under the weather in the days leading up to the incident and had mentioned her concern to a colleague. But this morning, things took a serious turn.

Tom didn’t hesitate. “You don’t look right,” he told Tony firmly. “You’re not going out on the road today,” Tony admitted he wasn’t feeling well, and that’s when Tom placed a hand on his forehead, sensing just how serious the situation was. “Just sit there, mate,” he said calmly, “I’m going to call for an ambulance.”

As Tom spoke to the 999 operators, Jane dashed to grab the defibrillator, hoping it wouldn’t be needed but knowing they had to be ready. The

paramedics were expected in 20 minutes, and Tom helped Tony onto the floor to make him as comfortable as possible. The pair kept Tony calm and sat with him, sharing some light-hearted jokes to keep his spirits up.

At one point, Jane joked with Tony, “Do you have a hairy chest? We might have to shave it!” Tony’s humour shone through as he chuckled, knowing that in a crisis, the bond he shared with his colleagues kept him calm.

They stayed with Tony, blocking others from entering the office to keep things quiet and private. Tom recalls, “We just went on autopilot, working off each other to ensure Tony was okay.” When the paramedics arrived, they took over, rushing Tony to the hospital, where he later learned he was experiencing a major heart attack.

The very next day, Tony called Jane and Tom from his hospital bed to express his gratitude, saying simply, “I wouldn’t be here if it wasn’t for you two.” His words brought a wave of relief to Jane and Tom, who hadn’t realised the full impact of their actions until Tony was being looked after by the ambulance crew. For days and weeks after Tony’s heart attack, both Jane and Tom received wellbeing checks from Group Director of Operations Neal Carle and Commercial Director of Highways and Transport Jason Glasspoole, who could see the effect their work colleague had on them.

Now back at work, Tony, a well-loved figure in the Transport team, often tells passengers, “I wouldn’t be here if it wasn’t for Jane and Tom!” And while he’s back to his usual “moaning,” as Jane puts it, they’re all just grateful he’s here to banter with them again.

In the face of an emergency, Jane and Tom’s quick thinking, humour, and teamwork saved a life, highlighting the strength and camaraderie that define Norse Transport’s “one big family.”

Jane Gowing and Tom Butler Norse Transport

A Heroic Act: Darrell Smith’s Quick Thinking Saves a Life at Cromer Hospital

Back in June, while making his routine evening patrol at Cromer and District Hospital, Security Officer Darrell Smith encountered an alarming situation that would test his training and resolve.

The hospital, which operates between 8:00 am and 7:45 pm, had closed for the day. As Darrell monitored the CCTV footage, he noticed an elderly gentleman wandering near the hospital’s entrance, clearly in distress.

Acting swiftly, Darrell headed to the front of the building to assist. Upon reaching the man, he was shocked to discover that the gentleman, later identified as 81 years old, was in a critical condition and bleeding heavily. Time was of the essence.

Darrell immediately called for an ambulance, only to be informed that it would take over two hours to arrive. Faced with a critical situation, he enlisted the help of the onsite cleaning team. Together, they managed to control the bleeding, working calmly under pressure.

Realising further assistance was needed, Darrell took decisive action and contacted the police, who arrived promptly. Upon assessing the situation, the police quickly transported the man to the nearest hospital for treatment.

The police later informed Darrell that

the adult male had been reported missing, adding a layer of urgency to the rescue.

Thanks to Darrell’s quick thinking and commitment to care, the gentleman fully recovered. The police commended his actions, noting that his intervention had likely saved the man’s life.

Darrell’s efforts that evening highlight the very best of our people. His courage, compassion, and willingness to act with integrity in the face of adversity remind us of our colleagues’ vital role in the communities they serve.

Darrell Smith Security Officer

Print with Purpose: Interprint’s Path to a Greener Future

Interprint is leading the way by transforming its processes to reduce waste, energy use, and environmental impact as the world moves towards more sustainable practices. Head of Interprint, Simon Berrey, explains how they’re making a real difference.

LEANER AND GREENER PRINTING

Interprint aims to become more environmentally friendly, embracing the challenge with a “Leaner and Greener” strategy.

And with significant investments in new machinery over the years, we’ve combined modern digital presses with traditional litho machines, reducing waste and energy consumption. This approach lowers raw material use and allows us, as a business to be more agile, flexible, and responsive to our customers’ ever-growing needs.

Backed by Norse Group’s commitment to green initiatives, Interprint is working towards achieving both Net Carbon Zero and Zero to Landfill accreditations, ensuring we are at the forefront of sustainable printing.

SUSTAINABLE PRACTICES IN ACTION

Sustainability at Interprint goes far beyond just reducing waste—it’s embedded into every aspect of our operation.

Here are some of the key initiatives that we have put in place to ensure a greener future:

• Waste Reduction: All wastewater and chemicals used in production are responsibly recycled, while print rags are collected, cleaned, and reused.

• Sustainable Paper: Interprint sources all paper from FSC-accredited European forests, ensuring that their raw materials come from responsible sources.

• Recycling and Reuse: Wastepaper and packaging are separated for recycling, and jobs are delivered using electric vehicles wherever possible.

• Energy Monitoring: Energy usage is carefully controlled and monitored, with any excess offset against green initiatives.

We’ve also partnered with an environmentally conscious supplier for its digital print machinery. Not only are our machine toners manufactured, filled, and refilled within the UK, but engineers visit on a planned rotation to refurbish worn machine parts, reducing waste and environmental impact.

DID YOU KNOW?

The paper recycling rate is an impressive 74% and 95% of the water used in production is cleaned and returned to the environment. ?

Topic : Interprint

DEBUNKING THE MYTHS ABOUT PAPER AND PRINT

While the print and paper industry is often criticised for its environmental impact, we’re keen to set the record straight with some surprising facts:

• Paper is one of the world’s most sustainable products and can be recycled up to 11 times in its lifetime.

• The paper recycling rate is an impressive 74% and 95% of the water used in production is cleaned and returned to the environment.

• European forests are growing by more than 1,500 football pitches a day, thanks in large part to the efforts of paper mills.

• The European pulp and paper industry is the largest producer and user of renewable energy in Europe, with 62% of its energy consumption coming from renewable sources.

• The paper industry follows a circular model, making the most of every part of the tree while recycling and reusing at every opportunity.

ELECTRONIC ALTERNATIVES AND THEIR HIDDEN COSTS

While many see digital communication as the greener alternative, it comes with its own environmental costs. The UK disposes of around 100,000 tonnes of electronic waste annually, with over 12 million computers and laptops ending up in landfills over the past five years. Shockingly, e-waste makes up 70% of toxic waste, yet only 12.5% is recycled.

Data centres, which power the digital world, are huge consumers of energy. In Ireland, for example, data centres account for around 20% of the country’s total electricity consumption. The rapid expansion of these centres by tech giants like Facebook and Google further highlights the significant environmental impact of digital communication.

THE POWER OF PRINT

Studies from the ONS, Nielsen Research, Marketreach, and Royal Mail consistently show that people prefer print over digital media. Print engages more senses. Paper thickness, quality, texture and scent all make print a much more visceral, deep rooted experience than digital media. In short, it creates a more immersive experience.

A prime example of this is the ‘Boris letter’ sent by the government during the recent Covid Pandemic. It was widely

DID YOU KNOW?

Paper is one of the world’s most sustainable products and can be recycled up to 11 times in its lifetime. ?

remembered across the UK. It not only impacted people’s behaviours, but it signalled authority. This has implications for other sectors: when the message is important, use print.

Direct mail receives more attention and stays around the home for longer. People enjoy reading print media; they often absorb information with greater ease than through digital channels and feel a higher degree of trust and comfort in what they read.

Print is also inclusive, as the move to online-only communications risks leaving the most vulnerable members of our society “disconnected”.

ONE MAGAZINE: INNOVATION IN PRINT

We love to introduce One Magazine readers to new and interesting experiences, showcasing what is possible from our printing presses.

From wraparound covers, through the embossed Nexus and metallic pride covers to the current issue, which is once again printed on fully FSC accredited paper. This time we have overlaid the One Magazine with a secondary cover on translucent paper. Which is made by enforced, slower exposure to water during the manufacturing process, therefore breaking down the cellulose paper fibres to produce a sheer near-transparent appearance.

PRINT’S FUTURE IS GREEN

Our commitment to sustainability proves that print can be a driving force for positive environmental change. Through our continuous innovation and responsible practices, we’re showing that print has a brighter, greener future.

Market intelligence coupled with the obvious environmental advantages mean that print is here to stay, and will continue to innovate and engage us. NO MATTER YOUR PRINT NEEDS,

Design. Video. Animation.

Inclusive dining for everyone

Catering team Wins NACC Catering Team of the Year Award

We’re thrilled that our catering team has been awarded the prestigious National Association of Care Catering (NACC) Catering Team of the Year Award for their innovative ‘Food Glorious Food’ project!

This outstanding initiative is transforming the dining experience for over 600 Norfolk care home residents, focusing on supporting those with eating, drinking, and swallowing difficulties (EDS). By providing our teams with specialised training from Oak House Kitchen and developing greater collaboration between our care and catering teams, they’ve created a positive impact that resonates throughout the care and catering sector.

The project has enhanced residents’ quality of life, significantly boosted staff morale and reaffirmed the Group’s ongoing commitment to collaboration and innovation.

This award reflects the hard work, dedication, and passion that each team member has brought to the table. Together, we are setting new standards in care and continuing our mission to deliver for the public good.

Congratulations to everyone involved — this is a win for us all!

We’re thrilled to announce that One Magazine has won ‘Best Use of Content’ at the 2024 Corp Comms Awards, beating the likes of Lidl and the NHS!

Connecting over 7,000 employees across our divisions, the magazine celebrates teamwork and unity. The Corporate Communications, Creative, and Marketing teams recently accepted the award at Porchester Hall in London.

Norse Holds First Inter Faith Network

Norse Group’s first-ever Inter Faith Network Lunch & Learn welcomed 40 employees to our Head Office on 14 November.

Colleagues shared personal stories, celebrated Mitzvah Day, and explored the importance of Inter Faith. Are you interested in hosting a session in your workplace location or joining the Inter Faith Network? Contact Lucinda CrawfordBrown for more information!

Medway Norse recognised for its commitment to wellbeing

Congratulations to Medway Norse who recently achieved a gold level for the Medway Workplace Wellbeing Award. As part of the assessment, employees were asked which parts of the wellbeing programme had been most useful to them.

Blood pressure checks, the MAE Multiply course and the British Sign Language course were specifically mentioned in the feedback. Most staff said they continued to feel supported by

their manager, colleagues, and senior managers.

Medway Norse are now aiming high for the Platinum award. This award requires the business to consider how they can stretch their influence of health and wellbeing even further - not only by continuing to support their employees but also the communities in which they are based and serve. Watch this space!

A huge well done to everyone involved.

Norse Group Attends LGA Conference in Harrogate

Norse recently exhibited at this year’s Local Government Association (LGA) Conference and Exhibition.

The event, which took place between October 22-24 in Harrogate, marked our first official event since our rebrand. The LGA conference is an important gathering for leaders in local and central government, offering a space to meet with key decision-makers, share ideas, and collaborate on important issues.

As part of the event, we partnered with independent think-tank Localis to host a fellowship dinner introducing ‘New Values: local public contracts for networked social prosperity’, a new report focused on smart procurement in the public sector. Key members of our team, including CEO Justin Galliford and Senior Director of Consulting Daniella Barrow were in attendance to engage in discussions.

Launched on October 14 at the House of Lords, ‘New Values’ emphasises the growing role

of social value in procurement, especially following recent legislative changes. With public sector procurement spending in the UK reaching £393 billion last year, this shift towards sustainable and ethical practices is crucial for our communities.

We are dedicated to collaborating with local authorities to create long-term value, support local economies, and ensure that procurement practices contribute positively to society and the environment.

Snap to It! Enter the 2025 Interprint Calendar Competition

It’s time to capture your best shots!

We’re calling all staff to submit stunning, seasonal snaps for a chance to be featured in the 2025 Interprint Norse Calendar. This year’s theme is a nod to all things environmental and sustainable. Think about each month’s unique vibe, so your creativity and diversity are encouraged. The deadline for competition entries is 5pm, Friday, 29 November, and winners will be announced on Friday, 13 December. Winners receive a blown-up, framed copy of their photo plus a calendar.

Send your high-resolution, landscape photos to interprint@norsegroup.co.uk with “2025 Calendar Competition” in the subject line. Don’t miss your shot!

Thank you to our trash-tackling teams

Teams of Norse Group staff, equipped with litter pickers and waste bags, took part in our sixth annual Tidy Up event back in September.

Tackling areas across Norwich, Newport, Leeds, Barnsley, West Northants, and Devon, 106 “waste warriors” spent a morning cleaning up their communities, making a real impact on the environment and creating cleaner, more enjoyable spaces for locals. Awards were also up for grabs to keep our teams motivated.

Collectively, they recovered 10 bags of recycling and 101 bags of general waste from parks and residential areas across the UK. Newport took the Environmental Impact Award, collecting the

most with three open-back vans filled with rubbish.

The Tidy Up also strengthened community bonds, with Norse teams in Leeds joining forces with local group Litter Free Leeds, and Norse Care staff in Norwich being joined by family and local tenants. Both teams received our Community Involvement Award.

Roger Smith, SHEQ Director, said, “I am so proud to see the Norse Group Tidy Up return once again. We’re committed to sustainable practices, and this is a fantastic way to give back to the environment and our communities. Thank you to everyone who participated. I hope to see even more joining next year!”

The Bird is the Word

We spotted this story on Engage and thought it deserved an honourable mention! Howard Bird, a Recycling Operative from Medway has been keeping his team up to date on his new friend. This curious peahen decided to become a regular visitor to the HWRC Capstone site!

Stop the spread of germs this winter

Cases of common winter infections such as flu or norovirus can increase over winter. These can make us all unwell.

Below are some reminders to help protect yourself and your colleagues from these infections as we approach the cooler months:

• Avoid spreading germs by washing your hands regularly with warm, soapy water. Cover your mouth when you cough and sneeze and throw used tissues in the bins provided.

• Washing hands. Washing your hands properly, including when you cough and sneeze, removes dirt, viruses, and bacteria to stop them spreading to other people and objects. Keep a bottle of hand sanitiser near you if soap and water are not readily available.

• If you become poorly. Ensure your symptoms have fully gone before returning to your work location to avoid spreading germs. If you notice someone else is feeling unwell, try to keep your distance to reduce the risk of catching infections.

Get ready to meet Generation Norse!

Exciting developments are on the horizon at Norse Group, and Generation Norse is at the heart of it.

This new initiative offers everyone a chance to get involved, showcase the unique strengths of your part of the business, and demonstrate the New Norse Values that drive us forward.

The journey officially begins in the next issue of One Magazine – out in February 2025, with a sneak peek over the coming months, so keep an eye on One Magazine, the Engage App, and the intranet for more details. Don’t miss out on this opportunity to play a part in Generation Norse. Be ready to join us on this new journey - it’s the beginning of something extraordinary at Norse Group!

EDITORIAL

ARTICLES

Justin

Aisha

Phoebe

Sian

Danielle

Dani

Jane

Tom

Arran

Simon

Beat the

Winter Blues!

We’re giving five lucky readers the chance to win a £50 gift voucher!

Brighten your start to the year! Simply answer this ESG-related question based on content in this issue of One Magazine for your chance to win one of five £50 gift vouchers. you create unforgettable memories.

Q. What is the main purpose of the Norse Group Community Fund?

A: Supporting employees’ social events

B: Providing grants for community projects

C: Funding staff wellness programmes

A SOLID ESG AGENDA

HELPS ANY BUSINESS, ANY ORGANISATION, DELIVER VALUE OUTSIDE OF JUST SPECIFIC CONTRACTED SERVICES.

A GOOD ESG STRATEGY DRIVES

A CULTURE OF COLLABORATION AND CARING AND THAT’S REALLY IMPORTANT.

Justin Galliford, Norse Group CEO