April - June 2024

BOARD OF DIRECTORS

Dan Walsh, Vice President Bussani Mobility

500 Central Avenue

Bethpage, NY 11714

516.938.5207 phone dwalsh@wegetyouthere.com

Eric Mansfield, Secretary MobilityWorks

810 Moe Drive

Akron, OH 44310

800.638.8267 phone eric.mansfield@mobilityworks.com

Catherine Martin, Treasurer Ilderton Conversions

701 South Main Street

High Point, NC 27260

336.841.6100 phone cmartin@ilderton.com

Steve Dawson, Component Manufacturer Rep. Harmar Mobility

1500 Independence Blvd, Suite 200

Sarasota, FL 34234

800.833.0178 phone steve.dawson@harmar.com

Christian Quandt, Past President Advanced Wheels

33 Bradley Park Road

East Granby, CT 06026

860.653.8064 phone christian@advancedwheels.com

Russ Newton, Canadian President Sure Grip

4850 Route 102

Upper Kingsclear, NB E3E 1P8

800.506.6666 phone russ@suregrip-hvl.com

Eva Richardville, Allied Health Professional Rep.

Therapeutic Mobility Services, Inc.

311 N. Airport Office Park

Fort Wayne, IN 46285

260.417.8399 phone eva@theramobility.net

Michelle Szumski, Edu/Gov/NonProfit Rep.

Texas Workforce Commission

101 East 15th Street

Austin, TX 78778

512.936.3462 phone

michelle.szumski@twc.texas.gov

Trevorr Jurgensen, Rep. at Large 1 MobilityWorks

810 Moe Drive

Akron, OH 44310

800.638.8267 phone

trevorr.jurgensen@mobilityworks.com

Ron Mohr, Rep. at Large 2 Clock Mobility

603 N Waverly Road

Lansing, MI 48917

517.272.4488 phone ronm@clockmobility.com

Corey Kupsh Rep. at Large 3 A & J Mobility

333 Washington Street

Valders, WI 54245

920.775.4104 phone coreyk@aandjvans.com

Tammy Johnson Rep. at Large 4 Superior Van & Mobility

1506 Lakeshore Court

Louisville, KY 40223

502.447.8267 phone tjohnson@superiorvan.com

Toby Cummings, CAE CEO toby.cummings@nmeda.org

Jessica Bliven

Accounting & Operations Manager jessica.bliven@nmeda.org

Kristen Clevidence

Quality Program Manager kristen.clevidence@nmeda.org

Chuck Hardy

Director of Quality & Compliance chuck.hardy@nmeda.org

Trevor Jennings

Director of Partner Relations trevor.jennings@nmeda.org

Amy Lane

Director of Education, Training & Conference amy.lane@nmeda.org

Bittney McMahan

Manager of Communications & Social brittney.mcmahan@nmeda.org

Mikala Poulos

Membership & Administration Coordinator mikala.poulos@nmeda.org

Amy Schoppman, CAE

Director of Government Relations & Public Policy amy.schoppman@nmeda.org

Jessica Bliven New Accounting & Operations Manager

NMEDA is excited to announce Jessica Bliven has recently joined NMEDA as our new Accounting and Operations Manager. Jessica has 18+ years of experience in managing accounting within the for-profit service and consulting industry and has served as treasurer of her son’s PTA for 3 years. We are thrilled to have her as part of the team. Please join us as we welcome Jessica to the NMEDA team.

IN MEMORIAM

In January the auto mobility industry lost a valued colleague and friend, Dale Byram, the COO of Adapt Solutions and Gina Lewis’ husband of over 20 years. We share this news with heavy hearts. Our deepest condolences and sympathies go out to Dale’s loved ones, the entire Adapt Solutions team, and his many friends and colleagues throughout the industry.

VA PROMPT PAYMENT

NMEDA’s Past Due Invoice (PDI) Program is dedicated to securing payment for late (30+ days) VA invoices. In Q1 2024, this exclusive memebrs only benefit helped resolve over 120 invoices and recover more than $1.6 million in overdure payments to our dealers. If you are encountering late payments from your VAMC(s), visit our PDI Program webpage or contact Amy.Schoppman@nmeda.org to understand how NMEDA can help.

CEO’s Message

Toby Cummings, CAE NMEDA - CEO

As we stride into the second quarter of 2024, I am thrilled to share the remarkable progress our organization has made in strengthening our industry partnerships and driving value for our members.

At NMEDA, we understand that collaboration is the key to unlocking new opportunities and advancing our mission to transform lives through the freedom of movement. With this in mind, our dedicated team has been actively engaging with industry partners, fostering relationships that will continue to propel us toward a brighter future.

One of our notable accomplishments this quarter was exhibiting at the American Physical Therapy Association (APTA) Combined Sections Meeting in Boston. In partnership with MobilityWorks and BraunAbility, we showcased a side entry conversion fitted with hand

controls and a Turney Evo seat, allowing us to connect with over 12,000 physical therapists from across the country. This event not only raised awareness about our industry but also paved the way for an affiliate partnership with APTA, further solidifying our commitment to collaboration.

On the government relations front, our unwavering efforts to improve VA payment practices continue to bear fruit. Amy Schoppman, our dedicated advocate, met with Congresswoman Brownley, the Ranking Member of the House VA Health Subcommittee, and her staff to discuss a future congressional hearing and alternative approaches to resolving this longstanding issue. Additionally, we attended events hosted by BOLD PAC and VoteVets, fostering relationships

relations efforts. By presenting to government bodies and funding sources in British Columbia, Ontario, and Saskatchewan, we are paving the way for the adoption of our Quality Assurance Program (QAP) and securing the backing of our members and provincial funding sources.

Furthering our commitment to education and training, we recently hosted a successful Manufacturer Service School (MSS) event in Houston, Texas. This four-day event attracted 30 technicians nationwide, offering immersive learning experiences, interactive demonstrations, and hands-on training sessions. The positive feedback from attendees underscores the value of these events and the dedication of our host, MobilityWorks, to ensuring a seamless experience.

We attended events hosted by BOLD PAC and VoteVets, fostering relationships with service members in Congress who understand the intricacies of VA operations.” “

with service members in Congress who understand the intricacies of VA operations. These individuals can help us navigate the path to reform. Our Canadian members and stakeholders have also been a priority, with Amy conducting site visits across western Canada to generate support for our government

As we look ahead, our next MSS event is scheduled for May 6-9 in Columbia, South Carolina. This event promises more opportunities for professional development and knowledge sharing. If you would like to know more about this event click scan the QR code and listen to what attendees had to say about the most recent MSS.

These achievements are a testament to the hard work and dedication of our team, as well as the unwavering support of our members and partners. Together, we are building a strong foundation for the future, paving the way for greater accessibility, innovation, consumer quality, and inclusivity in the auto mobility industry.

I invite you all to join us on this remarkable journey, to collaborate, innovate, and continue to make a tangible difference in the lives of those we serve. Together, we can unlock new horizons and create a world where freedom of movement is a reality for all.

NMEDA DEALER MEMBERS

UNITED STATES

ALABAMA

Griffin Mobility

213 Chestnut Street NW

Hartselle, AL 35640 (256) 751-1365

1

High Tech Mobility LLC

3351 Warrior River Rd

Hueytown, AL 35023-1304 (205) 491-2109

1, 3

MobilityWorksBirmingham

3747 Pine Lane SE Bessemer, AL 35022 (205) 426-8261

1, 3

MobilityWorks - Huntsville

2150 Meridian Street North Huntsville, AL 35811 (234) 542-3022

1, 3

Superior Van & MobilityMontgomery

1647 Coosa River Pkwy Wetumpka, AL 36092 (334) 244-1011

1, 3

Sylacauga Handicapped Inc

40811 US Hwy 280

Sylacauga, AL 35150 (256) 249-3717

1,2,3

Team Adaptive Medical Inc - Mobile

1251 Boltons Branch Drive Mobile, AL 36606 (251) 471-1088

1, 3

ARIZONA

A.D.E. Industries, Inc.

3621 S Palo Verde Tucson, AZ 85713 (520) 571-7156

1

United Access - Chandler

1825 E Germann Road Suite

24 Chandler, AZ 85286 (480) 999-5939

1,2,3

United Access - Goodyear

13765 W Auto Drive Suite 125 Goodyear, AZ 85338 (623) 242-0552

1,3

United Access - Phoenix 23606 N 19th Ave Phoenix, AZ 85085 (623) 879-0800

1, 3

United Access - Scottsdale 14885 N 83rd Pl., Ste 105 Scottsdale, AZ 85260 (480) 941-4800

1

United Access - Tucson 4720 N La Cholla Blvd Suite 150 Tucson, AZ 85705 (520) 293-3596

1, 3

ARKANSAS

MobilityWorks - Bryant 3418 Main St Suite 400 Bryant, AR 72023 (501) 794-3100

1, 3

Superior Van & MobilityFayetteville 2887 N College Ave Suite B Fayetteville, AR 72703 (479) 521-8433

1, 3

Superior Van & MobilityJonesboro 2421 Sunny Meadow Drive, Ste D Jonesboro, AR 72401 (870) 933-7270

1, 3

Superior Van & MobilityNorth Little Rock 7323 Cock of the Walk St Suite B North Little Rock, AR 72113 (501) 725-9070

1, 3

CALIFORNIA

AERO Mobility

1001 N Weir Canyon Road Anaheim, CA 92807 (714) 973-8600

1, 2, 3

Economy MedicalLifestyle Mobility

2355 Whitman Rd Ste F Concord, CA 94518-2542 (925) 671-4800

1

Gary E. Colle, Inc./dba

Goldenboy of San Diego

12130 Dearborn Place

Poway, CA 92064 (858) 748-9414

1, 3

MobilityWorks - Chico

7 Three Sevens Lane

Chico, CA 95973 (800) 225-7361

1, 3

MobilityWorks - Fresno

120 North Diamond Street Fresno, CA 93701 (559) 268-9394

1,3

MobilityWorks - Hawthorne

3403 Jack Northrop Ave

Hawthorne, CA 902504428 (310) 432-0700

1, 3

MobilityWorks - Oakland

1822 Embarcadero Avenue

Oakland, CA 94606 (510) 927-2860

1,3

MobilityWorks - Pasadena

325 North Altadena Drive

Pasadena, CA 91107 (626) 584-8181

1, 3

MobilityWorks - Riverside

7239 Indiana Avenue

Riverside, CA 92504 (951) 686-3152

1,3

MobilityWorksSacramento

3127 Fite Circle Suite B

Sacramento, CA 95827 (800) 225-7361

1, 3

MobilityWorks - San Diego

8130 Parkway Drive

LaMesa, CA 91942 (619) 474-4072

1

MobilityWorks - Santa Clara

1245 Laurelwood Rd

Santa Clara, CA 95054 (888) 473-5402

1, 3

MobilityWorks - Van Nuys 7720 North Sepulveda Blvd

Van Nuys, CA 91405 (888) 473-5402

1, 3

SACVANS Mobility

5821 Florin Perkins Rd

Sacramento, CA 95828 (916) 381-8267

1

United Access - Fremont 40975 Albrae St

Long Beach, CA 94538 (510) 999-7959

1, 3

United Access - Long Beach

2715 Seaboard Ln Fremont, CA 90805 (562) 634-5962

1,3

United AccessSacramento 6550 Freeport Blvd Suite A Sacramento, CA 95822 (916) 392-1196

1, 3

United Access - San Bernadino 711 S Allen St

San Bernardino, CA 92408 (909) 383-3883

1,3

United Access - San Diego 4797 Ruffner Street

San Diego, CA 92111 (858) 541-0552

1, 3

United Access - Santa Rosa 3285 Santa Rosa Avenue Suite A

Santa Rosa, CA 95707 (707) 575-6997

1, 3

United Access - Stanton 11600 Western Avenue

Stanton, CA 90680 (714) 890-8262

1,3

COLORADO

Colorado Fleet & Mobility, dba Mobility of Denver 2311 S Platte River Drive Denver, CO 80223 (844) 289-2635

1, 3

Frontier Access & Mobility Systems, Inc. - Fort Collins 819 E. Mulberry St. Fort Collins, CO 80524 (970) 223-8267

1 Mobility Driven 832 Nth Crest Unit B

Grand Junction, CO 81506 (970) 712-1435

1

MobilityWorks - Aurora 1640 S Abilene St

Aurora, CO 80012 (720) 640-9989

1, 3

United Access - Colorado Springs 6285 Corporate Dr

Colorado Springs, CO 80919 (877) 501-8267

1, 3

United Access - Highlands Ranch

5910 E County Line Rd

Highlands Ranch, CO 80126 (877) 501-8267

1, 2, 3

United Access - Wheat Ridge

9500 W 49th Ave Ste C107

Wheat Ridge, CO 80033 (877) 501-8267

1, 2, 3

CONNECTICUT

Advanced Wheels - East Granby

33 Bradley Park Road

East Granby, CT 06026 (860) 653-8064

1, 2, 3

Advanced Wheels - East Haven

650 Coe Avenue Suite 2

East Haven, CT 06512 (203) 800-8064

1

MobilityWorks - East Hartford

104 Pitkin Street

E. Hartford, CT 06108 (860) 282-8202

1, 3 ____________________________

DELAWARE

MobilityWorks - Bear

1010 Contractors Way Bear, DE 19701 (302) 613-7555

1, 3

NuMotion/Spinlife

773 South DuPont Hwy

New Castle, DE 19720 (302) 836-4110

1

FLORIDA

Advanced Driving Systems, Inc.

662 Capital Cir NE

Tallahassee, FL 32301 (850) 671-2300

1, 2, 3

Auto Express South

4852 Palm Beach Blvd

Fort Myers, FL 33905 (239) 693-4000

1, 4

Custom Mobility

7199 Bryan Dairy Road

Gator Custom Mobility

501 NE 23rd Ave

Gainesville, FL 32609-8604 (352) 373-9673

1

Manatee Mobility Vans LLC

4224 Solutions Ln Unit 103

Bradenton, FL 34211-4931 (941) 279-6000

1

Mike Erdman Mobility

4650 US Highway 520 Cocoa, FL 32926 (321) 636-8887

1

Mobility Transportation Systems

4010 East Hillsborough Avenue Tampa, FL 33610 (813) 246-9116

1, 2, 3

MobilityWorks - Clermont

20354 US Highway 27

Clermont, FL 34715 (352) 322-2256

1, 3

MobilityWorks - Daytona

364 Destination Daytona Lane

Ormond Beach, FL 32137 (386) 586-5495

1, 3

MobilityWorks - Fort Lauderdale

5601 Powerline Road Suite 104

Fort Lauderdale, FL 33309 (954) 974-7028

1

MobilityWorks - Fort Myers

12530 Metro Parkway

Fort Myers, FL 33966 (239) 275-1900

1

MobilityWorks - Fort Myers North

5751 Zip Dr

Fort Myers, FL 33905-5035 (239) 936-6333

1

Mobilityworks - Fort Pierce

6144 S US Highway 1

Fort Pierce, FL 34982-3951 (772) 465-9600

1

MobilityWorksJacksonville 2727 St Johns Bluff Road S Jacksonville, FL 32246 (904) 281-0111

1, 3

MobilityWorks - Lake Worth

1925 10th Ave N Unit 1

Lake Worth, FL 33461 (561) 586-1997

1, 3

MobilityWorks - Largo

8203 Ulmerton Road

Largo, FL 33771 (727) 521-4248

1, 3

MobilityWorks - Miami

5201 NW 77th Ave

Suite 100

Miami, FL 33166 (305) 234-0071

1, 3

MobilityWorks - Ocala

7265 SW 62nd Ave Unit 1

Ocala, FL 34476 (352) 300-1173

1

MobilityWorks - Orlando

7260 Narcoossee Road

Orlando, FL 32822 (407) 674-8778

1, 3

MobilityWorks - Pompano Beach

750 E Sample Rd Bldg 1 Pompano Beach, FL 330645144 (954) 942-6033

1

MobilityWorksTallahassee

1505 Capital Circle NW Tallahassee, FL 32303 (850) 224-4383

1

MobilityWorks - Tampa

8706D East Broadway Avenue

Tampa, FL 33619 (813) 628-4255

1, 3

Superior Van & MobilityPensacola 6260 Technology Dr. Suite B Pensacola, FL 32505 (850) 378-8914

1, 3

Team Adaptive - Pensacola 3618 N Pace Blvd

Pensacola, FL 32505 (850) 332-1688

1, 3

United Access - Orlando

4401 Edgewater Dr

Orlando, FL 32804-1215 (407) 751-4158

United Access - Sarasota 5611 S Tamiami Trl Sarasota, FL 34231-4140 (941) 706-4687

1, 3

GEORGIA

Adaptive Driving Solutions

3585 Riverwatch Parkway

Augusta, GA 30907 (706) 364-2688

1, 2, 3

Custom Mobility Van & Lift Sales & Svcs. LLC

315 Whitehead Rd Athens, GA 30606 (706) 353-1099

1, 3

MobilityWorks - Atlanta

3700 Dekalb Technology Pkwy

Doraville, GA 30340 (470) 427-0696

1,3

MobilityWorks - Marietta

1255 Kennestone Circle Suite 100

Marietta, GA 30066 (800) 444-9100

1,3

MobilityWorks - Savannah

3938 Ogeechee Road Savannah, GA 31405 (912) 233-1050

1

R & R Van Lift Sales & Service - Athens 164 Commerce Blvd Athens, GA 30606 (470) 276-6282

1

R & R Van Lift Sales & Service - Conyers 2130 Sigman Road Conyers, GA 30012 (770) 483-0767

1,2,3

HAWAII

Soderholm Sales & Leasing 2044 Dillingham Blvd

Honolulu, HI 96819 (808) 834-1417

1, 3

ILLINOIS

Bettenhausen Auto

8355 W 159th St

Tinley Park, IL 60477-1220 (708) 532-2665

Largo, FL 33777 (727) 539-8119

1, 3

1,3

1,3

NMEDA DEALER MEMBERS

MobilityWorks - Niles

9207 N Milwaukee Ave

Niles, IL 60714 (847) 673-4300

1, 3

MobilityWorks - Plainfield

23855 W Andrew Road

Plainfield, IL 60585 (888) 473-5402

1, 3

MobilityWorks - Villa Park

155 East North Avenue

Villa Park, IL 60181 (888) 473-5402

1, 3

Personal MobilityChampaign

1109 Parkland Ct

Champaign, IL 61821 (217) 398-1188

1, 3

Personal Mobility - Peoria

7611 N Harker Drive

Peoria, IL 61615 (309) 966-3089

1, 3

Personal MobilitySpringfield

2924 N Dirksen Parkway

Springfield, IL 62702 (217) 544-2699

1, 3

Southern Bus and Mobility - Breese

12950 Koch Lane

Breese, IL 62230 (618) 526-4131

1, 3

INDIANA

McCrocklin Mobility

1136 Dilts St

Anderson, IN 46017-1048 (765) 354-2261

1

MobilityWorks - Merrillville

1710 W 81st Avenue

Merrillville, IN 46410 (234) 200-1339

1,3

Superior Van & MobilityEvansville

3414 Interstate Drive Evansville, IN 47715 (812) 402-8267

1, 3

Superior Van & Mobility -

Fishers

13095 Parkside Drive

Fishers, IN 46038 (317) 436-6722

1, 3

Superior Van & MobilityFort Wayne

2218 Contractors Drive

Fort Wayne, IN 46818 (260) 497-8267

1, 3

Superior Van & MobilityIndianapolis 5410 South Madison Ave. Indianapolis, IN 46227 (317) 781-6900

1, 3

Superior Van & MobilitySouth Bend 4246 Meghan Beeler Ct. Suite 1

South Bend, IN 46628 (574) 271-1175

1, 3

IOWA

Cummings Mobility Conversions & Supply, Inc. - Des Moines 2157 NE 58th Ave

Des Moines, IA 50313-1633 (515) 207-3555

1

MobilityWorks - Grimes

3450 SE Miehe DrSuite 1

Grimes, IA 50111 (501) 795-3100

1, 3

Siebert Mobility of Iowa LLC

3554 Dolphin Drive

Iowa City, IA 52240 (319) 351-3159

1,3

KANSAS

Banner Mobility Resources Inc.

231 SE 53rd St Ste C

Topeka, KS 66609 (785) 235-3070

1

Kansas Truck Mobility

8846 West Monroe Circle

Wichita, KS 67209 (316) 722-4291

1

United Access - Lenexa 7921 Bond St

Lenexa, KS 66214 (877) 501-8267

1, 3 ____________________________

KENTUCKY

Superior Van & MobilityLexington

761 East New Circle Road Lexington, KY 40505 (859) 253-1832

1, 3

Superior Van & MobilityLouisville

1506 Lakeshore Court Louisville, KY 40223 (502) 447-8267

1, 3

LOUISIANA

FastServ Medical - Bossier

1329 Driftwood Drive

Bossier City, LA 71111 (318) 741-9586

1, 3

FastServ Medical - Monroe

112 Summer Lane

West Monroe, LA 71291 (318) 396-3366

1, 3

Superior Van & MobilityBaton Rouge

17260 Jefferson Hwy Ste A Baton Rouge, LA 708176915 (225) 663-8830

1, 3

Superior Van & MobilityNew Orleans

125 James Dr W Ste 200 Siant Rose, LA 70087 (504) 684-2100

1,3

MAINE

MobilityWorks - Bangor 1766 Hammond St

Hermon, ME 04401-1119 (888) 473-5402

1

MobilityWorks - Gray 32 Lewiston Road Unit 2B Gray, ME 04039 (207) 657-6664

1,3

MARYLAND

All Mobility Store LLC 8999 Ocean Hwy Delmar, MD 21875 (410) 543-4323

1, 3

BEDCO Mobility

6300 Falls Rd Unit 2 Baltimore, MD 21209 (410) 825-1440 1

Jerry’s Mobility

8001 Belair Rd Baltimore, MD 21236-3709 (410) 661-5700

1

Koons Ford of Annapolis 2540 Riva Road Annapolis, MD 21401 (410) 224-2100

1, 3

MobilityWorks - Baltimore 2601 N Rolling Road Windsor, MD 21244 (443) 384-0080

1

MobilityWorks - Beltsville 11409 Maryland Avenue

Beltsville, MD 20705 (727) 521-4248

1, 3

Oneness Mobility Service LLC

7913 Cryden Way Forstville, MD 20747 (301) 568-6686

1, 2, 3

The Customizers, Inc. 14133 Pennsylvania Ave Hagerstown, MD 21742 (301) 797-7727

1

Total Mobility Services Inc - Frederick 5411 Yukon Court Suite B Frederick, MD 21703 (240) 490-7840

1, 3

MASSACHUSETTS

Adaptive Mobility Equipment, Inc. 1551 Fall River Ave

Seekonk, MA 02771 (508) 336-2556

1, 3

Advanced Wheels - North Oxford

6 Boulder Pkwy North Oxford, MA 015371225 (508) 731-0073

1

MobilityWorks - North Attleboro

57 George Levin Drive N. Attleboro, MA 02760 (508) 643-0605

1,3

MobilityWorks - Norwood 560 Boston Providence Highway Norwood, MA 02062 (781) 278-8885

1, 3

1,3

MICHIGAN

1, 3

Creative

48184 (734) 595-4400

1, 3

MobilityWorks - Detroit

1604 East 14 Mile Road Madison Heights, MI 48071 (888) 473-5402

1, 3

MobilityWorks - Livonia

12350 Belden Ct Livonia, MI 48150 (734) 245-2318

1

MobilityWorks - Saginaw

8175 Gratiot Road Saginaw, MI 48609 (888) 473-5402

1, 3

Superior Van & MobilityAnn Arbor 3858 Bestech Rd Ste A Ypsilanti, MI 48197-3294 (734) 802-5286

1, 3

MINNESOTA

Bert’s Truck Equipment of Moorhead, Inc. 2206 5th Ave N Moorhead, MN 56560 (218) 233-8681

1

Cummings MobilityAlbertville 6540 Jansen Ave NE Albertville, MN 55301 (763) 497-0103

1, 2, 3

Cummings MobilityBurnsville 2511 West Hwy 13 Burnsville, MN 55337 (952) 435-8889

1

Cummings Mobility - Little Canada 2940 Rice St. Little Canada, MN 55113 (651) 633-7887

1

MobilityWorks - Roseville 1915 County Rd C West Roseville, MN 55113 (234) 312-2000

1, 3

MISSISSIPPI

Js Mobility Unlimited Inc 3880 Flowood Drive Flowood, MS 39232 (601) 939-2112

1, 2, 3

Legacy Vans 140 Business Center Pkwy Suite A Pearl, MS 39208-5527 (601) 981-0042

1, 3

Mobility Systems Inc

2857 Oak Grove Road Hattiesburg, MS 39402 (601) 264-0609

1, 2, 3

Team Adaptive Inc - Biloxi 978 Tommy Munro Drive

Biloxi, MS 39532 (228) 388-5700

1, 3

Total Mobility Concepts LLC

2074 Cliff Gookin Blvd Tupelo, MS 38801 (662) 269-2068 1

MISSOURI

DW Auto & Home Mobility Specialties

1208 N Garth Ave

Columbia, MO 65203 (800) 568-2271

1, 2, 3

MobilityWorks - Kansas City

1115 SW Oldham Pkwy

Lees Summit, MO 640812477 (816) 600-5124 1

Southern Bus & Mobility Inc - Valley Park

80 South Highway Drive

Valley Park, MO 63088 (636) 825-0700 1

United Access - Cape Girardeau

753 S Kingshighway St

Cape Girardeau, MO 63703 (877) 501-8267

1,3

United Access - Columbia 618 Jackson St

Columbia, MO 65203 (877) 501-8267

1,3

United Access - Fenton

980 S Highway Dr

Fenton, MO 63026 (877) 501-8267 1

United Access - Kansas City

8200 NW 97th Ter

Kansas City, MO 64153 (877) 501-8267

1, 3

United Access - Springfield MO

1389 N Cedarbrook Ave

Springfield, MO 65802 (877) 501-8267

1, 3

United Access - St. Louis (North) 9389 Natural Bridge Rd St Louis, MO 63134 (877) 501-8267

1, 2, 3

NEBRASKA

Mobility Motoring

7222 South 142nd Street

Omaha, NE 68138 (402) 884-3333

1, 3

MobilityWorks - Omaha 4044 South 60th St

Omaha, NE 68117 (402) 991-2555

1, 3

Superior Van & MobilityOmaha

11147 Mockingbird Dr.

Omaha, NE 68137 (402) 934-7826

1, 3

NEVADA

United Access - Las Vegas 6001 S Decatur Blvd Ste N Las Vegas, NV 89118 (702) 434-3030

1, 3

MobilityWorks - Las Vegas

3575 W Cheyenne Ave Suite #108

North Las Vegas, NV 89032-8257 (702) 876-9606

1, 3

NEW HAMPSHIRE

New England Motor Car Co Inc

13 River Road Hudson, NH 03051 (603) 888-1207

1, 3

MobilityWorksLondonderry 54 Wentworth Avenue Londonderry, NH 03053 (603) 437-4444

1, 2, 3

NEW JERSEY

Drive-Master Co., Inc. 37 Daniel Road West Fairfield, NJ 07004 (973) 808-9709

1, 2, 3

FTMobility

255 US Highway 46 West Saddle Brook, NJ 07663 (973) 546-1900

1

NMEDA DEALER MEMBERS

MobilityWorksCinnaminson

2303 Wallace Blvd

Cinnaminson, NJ 08077 (888) 473-5402

1,3

MobilityWorksFarmingdale

5105 State Route 33

Wall Township, NJ 07727 (888) 473-5402

1, 3

MobilityWorks - Highland Park

211 Woodbridge Ave

Highland Park, NJ 08904 (732) 640-5350

1,3

MobilityWorks - Woodbury

1549 Gateway Blvd

Woodbury, NJ 08096 (888) 473-5402

1,2,3

NEW MEXICO

United AccessAlbuquerque

3825 Osuna Rd NE Ste 1 Albuquerque, NM 87109 (877) 501-8267

1,2,3

NEW YORK

Bussani MobilityBethpage

500 Central Ave

Bethpage, NY 11714 (516) 938-5207

1, 3

Bussani MobilityMamaroneck

501 Concord Avenue

Mamaroneck, NY 10543 (914) 835-8267

1, 3

Bussani Mobility TeamEast, LLC

401 E Middle Country Road

Smithtown, NY 11787 (631) 240-4128

1

Bussani Mobility TeamMHV, LLC

38 Old Sawkill Rd

Kingston, NY 12401-1206 (845) 450-1980

1

MobilityWorks - Albany

1892 Central Avenue

Suite 25

Albany, NY 12205 (888) 473-5402

1, 3

MobilityWorks - Buffalo

3560 Sheridan Drive

Amherst, NY 14226 (716) 342-3530

1,3

MobilityWorks - Long Island

90 E Jefryn Blvd Suite A

Deer Park, NY 11729 (302) 613-7555

1

Tim’s Trim, Inc.

25 Bermar Park Rochester, NY 14624 (585) 429-6270

1, 2, 3

United Access - Rochester

3760 West Henrietta Rd Rochester, NY 14623 (585) 427-7220

1,3

United Access - Syracuse 2211 Erie Blvd E Syracuse, NY 13224 (877) 501-8267

1,3

United AccessWilliamsville

5375 Transit Rd Buffalo, NY 14221-2823 (716) 759-6811

1

NORTH CAROLINA

Ilderton Conversion Company

501 S Hamilton St High Point, NC 27260-7655 (336) 841-2020

1, 2, 3

Ilderton Conversion of Asheville

735 Dogwood Road Asheville, NC 28806 (828) 670-1111

1, 3

Ilderton Conversion of Charlotte 1424 Archdale Drive

Charlotte, NC 28210 (704) 523-2022

1, 3

MobilityWorks - Charlotte

4025 Queen City Drive

Charlotte, NC 28208 (704) 399-0900

1, 3

MobilityWorks - Concord

4012 Dearborn Place NW

Concord, NC 28027 (704) 886-0868

1

Stalls Medical Inc dba Adaptive Vans Inc

7980 Chapel Hill Road Suite 101

Cary, NC 27513 (919) 233-0732

1

Van Products - Raleigh

2521 Noblin Road

Raleigh, NC 27604 (919) 878-7110

1, 3

Van Products - Wilmington

394 N Green Meadow Drive

Wilmington, NC 28405 (910) 793-5661

1

OHIO

Columbus Mobility Specialists, LLC

6330 Proprietors Rd Suite C

Worthington, OH 43085 (614) 825-8996

1, 2, 3

Key Mobility Services

1944 US State Route 68 North

Xenia, OH 45385 (937) 374-3226

1

Marietta Mobility Steves

Vans & Accessories Unl

221 Pike Street

Marietta, OH 45750 (800) 690-4950

1, 2, 3

MobilityWorks - Akron

810 Moe Drive

Akron, OH 44310 (888) 473-5402

1, 3

MobilityWorks - Bedford Heights

5040 Richmond Rd.

Bedford Heights, OH 44146 (800) 951-6238

1,3

MobilityWorks - Columbus 7233 Industrial Parkway Plain City, OH 43064 (614) 873-1580

1,3

MobilityWorks - Dayton 214 Valley Street Dayton, OH 45404 (937) 963-0733

1,3

MobilityWorks - Sharonville 11755 Mosteller Rd Sharonville, OH 45241 (513) 791-4000

1,3

MobilityWorks - Toledo 1020 Laskey Road Toledo, OH 43612 (888) 473-5402

1, 3

OKLAHOMA

Handicapped Vehicle Services Unlimited 7434 East 46th Street Tulsa, OK 74145 (918) 622-8400

1

John Vance Motors dba Newby-Vance MobilityGuthrie 5632 South Division Street Guthrie, OK 73044 (405) 282-2113

1, 3

John Vance Motors dba Newby-Vance MobilityOklahoma City 7500 S Shields Blvd Oklahoma City, OK 73149 (405) 778-2013

1, 3

Mobility One Transportation 14720 East Admiral Place Suite AB Tulsa, OK 74116 (918) 437-4488 1

United Access - Oklahoma City 730 W Hefner Rd Oklahoma City, OK 73114 (877) 501-8267

1, 3

OREGON

United Access - Hillsboro 5170 NE Five Oaks Dr Hillsboro, OR 97124-5608 (877) 501-8267

1, 2, 3

United Access - Portland (East) 12905 NE Airport Way Portland, OR 97230 (877) 501-8267

1, 3

United Access - Springfield 3574 Marcola Road Springfield, OR 97477 (541) 726-4001

1, 3

United Access - Wilsonville 9740 SW Wilsonville Road Suite 250

Wilsonville, OR 97070 (971) 224-5895

1, 3

PENNSYLVANIA

Keller Wheelchair Lifts

197 Main Street

Luzerne, PA 18709 (570) 288-1004

1, 2, 3

Keystone Coach Works

4786 Library Road

Bethel Park, PA 15102 (412) 833-1900

1,2,3

MobilityWorks - Allentown

2200 South 12th St Suite 2210

Allentown, PA 18103 (888) 473-5402

1,2,3

MobilityWorksPhiladelphia

925 South Trooper Road

Norristown, PA 19403 (888) 473-5402

1,2,3

MobilityWorks - Pittsburgh

1012 Seco Road

Monroeville, PA 15146 (888) 473-5402

1,3

MobilityWorks - Robinson Township

5460 Campbells Run Rd Suite 100 Robinson Twp, PA 15205 (412) 799-6929

1, 3

Palmiero Mobility

16165 Conneaut Lake Road

Meadville, PA 16335 (814) 336-1061

1

Steffy’s Garage Inc

dba SGI Mobility

235 W Main Street

Leola, PA 17540 (717) 656-6065

1, 3

Team Toyota of Glen Mills

1050 Baltimore Pike

Glen Mills, PA 19342-1013 (484) 845-7915

1, 3

Total Mobility Services Inc

- Boswell

4785 Penn Avenue

Boswell, PA 15531 (814) 629-9935

1, 2, 3

Total Mobility Services Inc - Harrisburg

7917 Derry Street Suite 124

Harrisburg, PA 17111 (800) 558-7408

1, 3

PUERTO RICO

All Mobility Puerto Rico, Inc.

Carr 838 KM 1.8 Int Sector

Melia Leon

Guaynabo, PR 00969 (787) 398-3444

1

Equipos Pro Impedidos De P.R., Inc.

Carr #1 Int R796 Km 10.4 Bo.

Bairoa La 25

Caguas, PR 00725 (787) 746-7667

1,3

SOUTH CAROLINA

lderton Conversion of Charleston LLC

8550 Rivers Avenue

North Charleston, SC 29406 (843) 576-0414

1, 3

MobilityWorks - Columbia 3624 Fernandina Road

Columbia, SC 29210 (803) 828-5754

1

MobilityWorks - Greenville 563 Woodruff Road

Greenville, SC 29607 (864) 293-7171

1

MobilityWorks - Murrells Inlet

11816 Highway 17 Bypass

Murrells Inlet, SC 29576 (843) 268-4850

1, 3

SOUTH DAKOTA

MobilityWorks - Tea 200 1st Street

Tea, SD 57064 (605) 498-2200

1, 3

____________________________

TENNESSEE

Apple Independence Mobility

1750 Lee Seminary Road

Cookeville, TN 38506 (877) 528-5788

1

MobilityWorksChattanooga

3614 Elwood Ln

Chattanooga, TN 37416 (423) 308-8267

1, 3

MobilityWorks - Gallatin

495 Myatt Dr

Madison, TN 37115 (615) 451-7389

1

MobilityWorks - Nashville

173 Industrial Drive

Lavergne, TN 37086 (615) 280-5058

1,3

Superior Van & MobilityKnoxville

10640 Braden Dickey Lane Knoxville, TN 37932 (865) 622-6550

1, 3

United Access - Memphis

2165 Hillshire Cir

Memphis, TN 38133 (877) 501-8267

1, 3

TEXAS

Access2Mobility, Inc.

12406 State Highway 155 S.

Tyler, TX 75703 (903) 592-6760

1, 3

American Lift AidsBeaumont

2310 Calder Ave

Beaumont, TX 77702 (409) 832-3400

1, 2, 3

American Lift Aids, Inc.Tyler 2407 W Southwest Loop 323

Tyler, TX 75701 (903) 581-8844

1, 2, 3

Andy’s Mobility & Lift Services

1502 Santa Ursula Laredo, TX 78040 (956) 722-7371

1

Lift Aids Inc

1500 Westpark Way Euless, TX 76040 (817) 835-0035

1, 2, 3

MobilityWorks - Austin 239 Commercial Drive Buda, TX 78610 (512) 295-3800

1,3

MobilityWorks - Dallas 4150 Interstate 30

Mesquite, TX 75150 (972) 270-7114

1,3

MobilityWorks - Fort Worth 2110 N Beach Ft Worth, TX 76111 (866) 211-8267

1, 3

MobilityWorks - Houston 3327 S Sam Houston Pkwy Suite 300 Houston, TX 77047 (346) 226-6999

1

MobilityWorks - San Antonio 6473 DeZavala Road San Antonio, TX 78249 (210) 697-8884

1,2,3

MobilityWorks - Selma 16262 IH 35 North Selma, TX 78154 (210) 718-0055

1,3

MobilityWorks - Waco 4980 S Loop 340 Robinson, TX 76706-4640 (254) 754-2700

1,3

Open Road MobilityAmarillo 6669 Canyon Drive Amarillo, TX 79110 (806) 353-2747

1

Open Road MobilityLubbock 7411 82nd Street Lubbock, TX 79424 (806) 771-5873

1, 2, 3

United Access - Arlington 2432 E Randol Mill Rd Arlington, TX 76011-6335 (817) 402-0069

1, 3

United Access - Bryan 2214 N Earl Rudder Freeway Bryan, TX 77808 (979) 307-7676

1, 3

United Access - Carrollton 2109 Luna Rd Ste 200 Carrollton, TX 75006 (877) 501-8267

1, 3

United Access - El Paso 8736 Gateway East Blvd Suite B El Paso, TX 79907 (915) 585-0775 1

NMEDA DEALER MEMBERS

United Access - Houston

6836 N Sam Houston Pkwy

W Houston, TX 77064 (713) 874-9100

1, 2, 3

United Access - McAllen

120 North 20th Street

McAllen, TX 78501 (956) 971-0001

1

United Access - Pasadena 3430 E Sam Houston Parkway S Pasadena, TX 77505 (281) 487-1969

1, 2, 3

United Access - Pflugerville

15301 Interstate 35

Ste A

Pflugerville, TX 78660 (512) 436-0820

1, 3

United Access - Rowlett

2704 Lawing Ln 300

Rowlett, TX 75088 (877) 501-8267

1, 2, 3

Utah

United Access - Woods Cross

2262 S 1200 W Ste 106 Woods Cross, UT 84087 (877) 501-8267

1

VERMONT

MobilityWorks - Essex Junction

5C David Drive

Essex Junction, VT 05452 (802) 878-8640

1,3

VIRGINIA

Driver Rehabilitation Center of Excellence d/b/a DRCE Mobility Solutions

14101 Parke Long Court Ste E

Chantilly, VA 20151 (703) 345-2990

1, 3

Independent Lifestyles

4880 South Amherst Hwy

Madison Heights, VA 24572 (434) 846-7510

1

MITS of VA 2075 W Main Street

Waynesboro, VA 22980 (540) 932-7300

1

Mobility Plus Inc of Virginia 763 Union Street

Salem, VA 24153 (540) 389-3400

1, 3

MobilityWorks - Alexandria

5751 General Washington Dr Alexandria, VA 22312 (571) 421-2647

1

MobilityWorks - Norfolk

6059 Virginia Beach Blvd

Norfolk, VA 23502 (757) 455-9889

1,3

MobilityWorks - North Chesterfield

7450 Midlothian Turnpike

North Chesterfield, VA 23225 (804) 220-0611

1,3

Priority Honda Hampton

dba Priority Mobility 4115 W Mercury Blvd. Hampton, VA 23666 (757) 838-1252

1

WASHINGTON

Goldenwest Mobility 1815 E Francis Ave

Spokane, WA 99208 (509) 484-3842

1, 3

MobilityWorks - Tacoma 6053 Tacoma Mall Blvd

Tacoma, WA 98409-6826 (253) 267-5280

1, 3

MobilityWorksWoodinville 21704 87th Ave SE

Woodinville, WA 98072 (425) 481-6546

1, 3

United Access - Everett 7202 Evergreen Way

Everett, WA 98203 (425) 353-6563

1, 3

United Access - Redmond 14640 NE 91st Street Suite A

Redmond, WA 98052 (425) 406-8484

1

United Access - Sumner 6015 160th Avenue East Sumner, WA 98390 (253) 863-4744

1, 2, 3

WEST VIRGINIA

Total Mobility Services Inc - Hurricane

146 Stricklin Rd

Hurricane, WV 25526-6734 (304) 727-9478

1, 3

WISCONSIN

A & J Mobility - De Pere

1330 Mid Valley Drive

De Pere, WI 54115 (920) 632-4882

1, 3

A & J Mobility - Eau Claire 2650 Prospect Drive

Eau Claire, WI 54703 (715) 874-6630

1, 3

A & J Mobility - McFarland 4603 Triangle St

McFarland, WI 53558 (608) 579-1500

1, 3

A & J Mobility - Richfield 3058 Helsan Drive

Richfield, WI 53076 (800) 517-1024

1, 3

A & J Mobility - Valders 333 Washington Street

Valders, WI 54245 (920) 775-9333

1, 2, 3

MobilityWorks - Eau Claire 3115 Oak Knoll Dr

Eau Claire, WI 54701-8485 (715) 495-1310

1, 3

MobilityWorks - Green Bay 844 Ontario Road

Green Bay, WI 54311 (920) 491-8384

1,3

MobilityWorks - Waukesha N8 W22195 Johnson Drive Ste 130

Waukesha, WI 53186 (888) 473-5402

1,3

CANADA

ALBERTA

ECO Medical

18303 107 Avenue

Edmonton, AB T5S 1K4 (780) 483-6232

1, 3

Silver Cross Automotive Inc. - Calgary

4216 54 Avenue SE Unit 60

Calgary, AB T2C 2E3 (403) 243-6300

1, 3

Silver Cross Automotive Inc. - Edmonton

14568-116 Ave.

Edmonton, AB T5M 3E9 (844) 799-5464

1

BRITISH COLUMBIA

Alliance Mobility Solutions - Kelowna

1791 Baron Rd

Kelowna, BC V1X 6C3 (236) 420-1400

1, 3

Alliance Mobility Solutions - Richmond

12211 Vulcan Way #110

Richmond, BC V6V 1J7 (604) 370-7004

1, 3

Alliance Mobility Solutions Ltd - Victoria

750 Enterprise Crescent #300

Victoria, BC V8Z 6R4 (250) 391-0388

1, 3

Medichair Northern BC

849 2nd Avenue

Prince George, BC V2L 3A6 (250) 562-8280

1

Sidewinder Conversions & Mobility Ltd.

44658 Yale Road West

Chilliwack, BC V2R 0G5 (604) 792-2082

1,2,3

Silver Cross Automotive

Inc. - Maple Ridge

11393 Kingston St. Unit 4

Maple Ridge, BC V2X 0Y7 (877) 215-7609

1 ____________________________

ONTARIO

Conval-Aid/Liftability

2600 Lancaster Road

Ottawa, ON K1B 4Z4 (613) 738-2721

1

Goldline Mobility & Conversions

762 Industrial Road

London, ON N5V 3N7 (519) 453-0480

1, 2, 3

Northend Mobility

301 Aqueduct Street

Welland, ON L3C 1C9 (905) 735-5552

1, 2

Silver Cross Automotive Inc. - London

2028 Dundas Street

London, ON N5V 1R2 (844) 799-5464

1

Silver Cross Automotive Inc. - Ottowa

5300 Canotek Road Unit 42

Ottawa, ON K1J 1A4 (613) 290-5279

1

Silver Cross Automotive Inc. - Toronto

14 Goodmark Place

Etobicoke, ON M9W 6R1 (844) 799-5464

1

Silver Cross Automotive Inc. - Waterloo

675A Davenport Road

Waterloo, ON N2V 2E2 (844) 799-5464

1,2,3

QUEBEC

Adaptation 04 Inc

3025 rue Girard

Trois-Rivières, QC G8Z 2M4 (819) 372-0102

1, 3

Centre d Autonomie

399 Ave De La Friche

Dolbeau Mistassini, QC G8L 2T3 (418) 276-8336

1,3

Centre de L’auto StLambert

145 Damase Breton

St-Lambert de Lauzon, QC G0S 2W0 (866) 641-0419

1, 3

Eureka Solutions - Levis

107-829 J-Ambroise Craig

Levis, QC G7A 2N2 (866) 562-2555

1

Eureka SolutionsLongueuil

2755 Montee St Hubert

Longueuil, QC J3Y 4H6 (866) 562-2555

1, 3

Eureka SolutionsSherbrooke

5018 Industrial Blvd

Sherbrooke, QC J1R 0P4 (866) 562-2555

1, 3

SMVR 2 Visions Inc

414 Blvd St Germain Ouest

Rimouski, QC G5L 3N4 (418) 723-9225

1, 3

TVR Technologies Inc.

20 Rue des Metiers

Lavaltrie, QC J5T 0H4 (888) 919-2555

1, 3

Van Action 2005 Inc

4350 Autoroute 13

Laval, QC H7R 6E9 (800) 668-8705

1, 2, 3

SASKATCHEWAN

PrairieHeart Mobility

3033 Saskatchewan Drive

Regina, SK S4T 1H5 (306) 584-8456

1, 3

Officer’s Message

Dan Walsh Bussani Mobility Team

Navigating Advancements from a Dealer’s Perspective

Entering my 20th year, I have observed with appreciation the progressive evolution and notable achievements within the mobility industry. Some of the accomplishments that come to mind are:

» The days of paying for a vehicle months before ever laying eyes on it are long gone.

» The ability to stock multiple vehicles for customers to choose from.

» An expanding sales portfolio that includes a variety of chassis and conversion combinations.

» Vehicles are tested much more vigorously and are much safer for our customers.

» Offering converted Hybrid and Sport Utility Vehicles.

» Improved digitalization and online presence.

» The ability to offer customers a robust vehicle service contract.

I have witnessed firsthand our manufacturers challenge their R&D teams to advance their products and conversion process. They are no longer accepting spliced harnesses and straightened brake lines. They are now tasked with creating more reliable components, such as purpose-built harnesses and gateway modules.

Despite the incredible feeling of advancement, we are still so far behind the OEMs, and the gap is not decreasing as much as it should be. While reading this, you might have some negative concerns about some advances, such as: increasing prices, complex repairs, and understanding or keeping up with today’s technology. While there are many contributing factors at play, I feel as dealers, by understanding Technical Service Bulletins (TSBs), we can look at and address all three of these concerns. Yes, for those who know me, it all comes back to the service department.

If you were to search any vehicle on an OEM technical website, you would find more TSBs than you could

The Dealer’s Role:

fathom. But if we were to measure this against the mobility industry, we would not find a fraction of TSBs available. Colleagues and fellow dealers echo that manufacturers must develop a solution (TSBs). While there is truth to this on many levels, I am unsure if everyone knows how these bulletins are created and how they help reduce the ever-rising product costs.

You read that correctly: TSBs can help reduce ever-rising product costs.

Automobiles are complex machines with thousands of interconnected components, and despite rigorous testing during development, issues can arise post-production. To address these concerns efficiently, automotive manufacturers employ a systematic approach, including the creation of Technical Service Bulletins (TSBs). They serve as essential guides for technicians, providing detailed instructions for diagnosing and resolving issues affecting vehicles. Let’s delve into the intricacies of how these critical documents are crafted and where we might see an opportunity for improvement.

• Identifying Issues: The TSB often begins by identifying recurring problems reported to the manufacturers by dealership technicians.

• Analysis and Diagnosis: The diagnosis phase involves scrutinizing data, conducting tests, and disassembling components to pinpoint the root cause. The manufacturer’s aftersales department may need to assist, but the technician needs to have the product knowledge and time to do most of the research.

• Documenting: The most crucial step is the documentation. Frequently, due to the need to move on to the next vehicle, the cause, symptom, or correction is too ambiguous. Proper documentation is as vital to getting the repair completed, as well as necessary for the manufacturer to act on our information. It is often unfamiliar for the dealer.

The Manufacturer’s Role:

• Developing Solutions: Armed with insights from the dealer service diagnosis, Manufacturers must have a system to collect dealer field data and have an established systematic problem-solving approach. Mobility Manufacturers must bring the dealer and customer voice to their internal quality, manufacturing, production, and engineering departments to brainstorm and create viable solutions.

• Documenting the Bulletin: With the solution in hand, the next step is to document the findings in a TSB. This document is a comprehensive guide detailing the issue, its cause, and step-by-step instructions for diagnosis and repair. It is important that the manufacturers provide details the dealer service technician needs, what product, what manufacturing period it impacts, parts require, time required etc.

• Distribution: Once finalized, the TSB is dispersed to authorized dealerships. Efficient distribution ensures that technicians across the network are equipped with the latest information to address emerging issues promptly.

Looking at the steps of this process, it is clear how frustrating it can be to repair vehicles efficiently and why we are so behind. With the rapid advancement of OEM technology, we must start taking this seriously by making joint efforts to find a solution.

In summary, we have a lot of work to do. Dealers must advance their technicians’ capabilities and empower them

to diagnose and document the details of their findings. Manufacturers must establish a direct correlation of these repairs through a VIN search and provide fault codes to read in the field. Thus, creating a vast and efficient database of TSBs for the industry to rely on, while better serving our customers and reducing costs.

CRP 15-year Status Report

Harry Baergen NMEDA CRP Coordinator

Harry Baergen was previously the Regulation Enforcement Officer for Transport Canada. Currently, he acts as the Compliance Review Program (CRP) Coordinator for NMEDA.

If you have any questions about the contents of this article, or about the NMEDA CRP, contact Harry Baergen at 778.888.2210.

The NMEDA Compliance Review Program (CRP) was implemented in 2009 and has been running for 15 consecutive years. The program is part of NMEDA’s initiative to collaborate with member manufacturers, alterers, and modifiers of adaptive vehicles, toward the common goal of raising the level of compliance with federal motor vehicle safety standards (F/ CMVSS) in the United States and

“website, companies that alter vehicles are required by federal law to comply with C/FMVSS. However, unlike Europe and other countries where governments type-approve vehicles, North American vehicle manufacturers and alterers operate under a selfcertification system. Therefore, by selecting certain standards the CRP provides mobility dealers and consumers with a means to identify those companies who have properly

...the CRP intends to progressively bring the compliance level in the second-stage adaptive industry to a level that is more in line with the testing, technology and professionalism contained in the original factory vehicles.”

Canada. From its inception, the CRP intends to progressively bring the compliance level in the secondstage adaptive industry to a level that is more in line with the testing, technology and professionalism contained in the original factory vehicles. At the same time, the CRP guides mobility dealers, and consumers in selecting quality and safe mobility solutions.

As stated on the NMEDA CRP

certified their product. The CRP website provides a list of alterers who have demonstrated to CRP, by way of test reports and other certification documents, that their vehicles comply with a list of selected federal safety standards. This also helps consumers make buying decisions.

To apply for CRP, companies submit the required certification/test documents to the NMEDA office, in confidence, along with a completed

vehicle description form and a set administrative fee to cover NMEDA’s costs. NMEDA then forwards the documents to the CRP coordinator who does a preliminary check, contacts the company for anything amiss and then has the documents evaluated by an independent industry expert who is knowledgeable in the specific C/FMVSS applicable to each product line. The evaluator is also familiar with the criteria the federal government would use in case the government should evaluate the same documents.

The CRP coordinator then compiles the experts review. Those alterers whose products CRP has determined to comply with the reviewed standards will be asked if they wish to be listed by NMEDA on its website along with the applicable F/CMVSS that were evaluated. Where the documents require more rationale, or where information is missing, the CRP coordinator will try to work with the manufacturer/alterer/test lab to help provide the rationale and missing information and will provide advice if desired on how to improve the company’s test procedures and document compilation.

Recently, NMEDA added the option for alterers to use an accredited lab to do the compliance review. Under this program, a test lab that NMEDA has accredited through a rigid procedure submits a test plan to CRP on behalf of the client for approval. After the testing, the lab submits the test results to CRP which sends a proposed website posting to the alterer or component manufacturer. This Accredited Lab Program is described in detail in the July/ September 2023 Industry Advisor

Circuit Breaker article.

To add the next model year to an existing website posting, a manufacturer/alterer will only provide NMEDA with confirmation that the OEM model range and the alterer’s conversion have not changed, or that cosmetic changes have not affected any applicable federal standard.

Status quo

Presently, there are 10 member alterers listed on the NMEDA website who have carried out certification testing on all their products for all selected standards. These tests have

Current selected standards

been performed on Chrysler, Honda, Volkswagen, Toyota, Kia and Ford, van models with side entry, rear entry and dual entry conversions, for model years 2008 to 2024. A change since the last report ten years ago, Ford Transit and Dodge ProMaster conversions and hybrid electric minivans are also being listed by alterers. Another addition is six non-member conversion companies listed on the NMEDA website, for some standards, in a separate category, including adaptive GM pick-up trucks.

CRP currently reviews the following standards:

1.

Tie-down Occupant Restraint System,’

13. 49 CFR 38.23(b) ‘Ramp Design Load,’

14. SAE 2093, ‘Durability Test / Power Operated Ramps,’

15. CARB E.O., ‘Emission

Listed vehicles

Before a new type of vehicle is posted, there may be a period when the CRP coordinator will work with a company to provide any advice that may be required to ensure the prototype vehicle(s) is designed, not only to pass certification testing, but to cover all production vehicles that the testing is intended to represent. Sometimes this may require an alterer to press the OEM for basic information concerning the necessity to test more vehicles to represent differences between models, such as a 4WD model and a 2WD model or between different engine configurations. Where the OEM has tested both or all models, the OEM may be more forthcoming with that information. Still, where the OEM has tested only one model to represent different models, it may be difficult for the alterer to find out which one the OEM tested or which one the OEM considers the worst-case test scenario.

Components

NMEDA is also currently working with manufacturers to post certain components on the CRP list. The component certification documents and test reports will undergo the same processing procedures as those for vehicle application. The website posting will indicate each vehicle make, model, and model year in which the component has been tested and subsequently in which vehicle make, model, and model year the component can be installed to comply. For example, components such as wheelchair lifts will be posted under FMVSS 403 along with the suitable vehicles in which they are designed to be installed. Component posting may also encourage component manufacturers and vehicle alterers to combine testing to minimize costs. Currently, there are four component companies posted on the NMEDA website, one for hand controls and three for power transfer seat bases.

Adding new standards

Since federal standards are constantly changing, to keep pace with advancing technology and environmental, social and infrastructure changes, the CRP tries to stay abreast of new requirements as they are promulgated by the governments. The CRP then incorporates those changes into the program. At the same time, CRP looks for ways to test that will provide maximum benefits with minimum cost. For example, when the additional frontal crash requirements for C/FMVSS 208 came into effect after 2010, CRP advocated the combining of the F/CMVSS 35 mph frontal crash with the F/CMVSS 301, Fuel System Integrity frontal crash, so that the same vehicle may be used for several tests.

Adding existing standards

There are also existing standards that are required by law, but NMEDA and the industry have not yet mandated these standards for adaptive vehicle

conversions. This does not mean the member does not need to comply with the particular federal requirement. It only means NMEDA is not reviewing it. The NMEDA CRP is also continuously working with the member industry to incorporate these standards into the CRP. For example, NMEDA is currently disseminating a bulletin to the manufacturer/alterer membership regarding F/CMVSS 206, ‘Door Locks and Door Retention Components.’ Although CRP has been accepting voluntary applications to review F/CMVSS 206 test reports for the mini-van rear folding ramp for CRP web posting, CRP, going forward, will be mandating compliance with F/ CMVSS 206.

Non-regulated standards

Generally, CRP only deals with vehicles and components that are

regulated by federal safety standards, but it may already be obvious that non-regulated standards are already posted on the NMEDA site. The CRP committee decided by committee consensus that some important components that are not federally regulated should be posted. The first non-regulated component to be posted is the Wheel Chair Tiedown Occupant Restraint System (WTORS) which is tested according to the test procedure stipulated in the NMEDA Guidelines WTORS - C10. Although not required by law, this is an important test required of NMEDA members for wheelchair securement and wheelchair occupant protection. It is also important for consumer information and safety. Other nonregulated standards that NMEDA mandates are, 49 CFR 38.23(b), ‘Ramp Design Load,’ ‘SAE 2093,

‘Durability Test / Power Operated Ramps’ and ‘CARB E.O., ‘Emissions’.

Benefits

Ultimately, it is the consumer, as well as manufacturers, alterers, modifiers, and mobility dealers, that benefit from the CRP website postings. NMEDA believes that the cost recovery fees set by the CRP are negligible compared to the spin-off marketing and consumer benefits. The CRP list is not just a marketing tool; it is also an ongoing statement to the public that the NMEDA QAP logo stands for progressive striving for quality and professionalism, and it is a message to governments at all levels that NMEDA is a self-regulating industry.

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Canada Officer’s Message

Pierre Cote Groupe Véhicule Savaria

The Technical Challenges of Vehicle Adaptations & Conversions in 2024

If, 25 years ago, somebody had the ability to predict how complex vehicles would become in 2024, one might have thought that it would now be too complex to make vehicle conversions and adaptations as we do them today.

And for good reasons. Since the mandatory use of the CAN BUS protocol came into effect in 2008, it seems like a lot has changed in the way vehicles operate. Self-parking cars, Advanced Driver Assistance Systems (ADAS) including lane departure, adaptive cruise control, and collision avoidance systems are making it very difficult for the

intermediate car guy to find his way through this level of complexity.

Considering that vehicles now have modules and computers controlling each basic function, repairing and, above all, modifying a vehicle is now a science that requires a tremendous amount of knowledge and creativity.

What has changed over time?

Systems have gone from being wired to each other to now communicating with each other. The complexity of the information being transferred has forced a dramatic change to limit the number of wires going back and forth to each component. This is why the way we diagnose cars has changed so much.

Let’s look at an example; as a technician, you run into a situation where windshield wipers will not turn off. If you are an old school mechanic, you will pull out a wiring diagram and look at what is powering the wiper motor. In the past, you would have found a power source (battery), a switch (or a relay), and a motor and the problem would have been located within this circuit.

Nowadays, you will find a power source, a motor, and a module that turns the motor on and off. The old school approach would likely lead you to replace the module… only to find out that you still have the same problem afterward. This could be a pretty expensive experience which would often require OEM level scan tools and subscriptions to be able to reprogram the new module to the car.

the wheel in the cockpit next to Gary, who is having a phone conversation, in Japanese, with Hiroshi located in the machine room of the ship. We also have Makoto in the machine room who can operate the wiper motor switch based on verbal commands from Hiroshi.

So, if John, the pilot, wants to turn the windshield wipers on, he will ask Gary to request that action in Japanese to Hiroshi (over the phone), who will relay the request verbally to Makoto. Through that phone conversation, a huge number of commands could be transmitted without increasing the number of wires between the machine room and the cockpit of the ship, thus the benefit of that mode of communication. At this point, you need to understand that a direct verbal command would refer to conventional wiring, and a command

Today’s technician needs to understand how that module works and this information is not necessarily readily available.” “

Today’s technician needs to understand how that module works and this information is not necessarily readily available. The module is often a “black box” that operates based on specific programming and the technician is left to find the appropriate service information and use his experience and knowledge of the automotive field to resolve the matter.

So, going back to our example, the wiper motor module would likely communicate with another module (let’s call it the wiper switch module) through a CAN bus protocol which is very hard, if not impossible, to read for a technician.

Did I lose you yet? Complex you say? Let’s try and simplify this.

John is a cargo ship pilot. He is at

over the phone (in a foreign language) would be the CAN bus protocol. So, if something goes wrong in this process, the poor technician is left to diagnose the issue using a dictionary... Even though the technician does not understand Japanese, he can still assess whether there is a phone conversation going on or not. Is the phone line dead? Is there static on the line that prevents people from understanding each other? The quality of the communication can be evaluated using commercially available tools including multimeters but the interpretation of the reading is somewhat tricky. The technician needs to know what a good signal looks like in order to recognize that he is looking at a bad signal. Specialized tools are better to do this but not

absolutely necessary as long as you have an idea of what you are looking for.

And on top of that, there are likely programmed features that the technician will need to deal with. So, for the sake of safety, it would make sense that Hiroshi is programmed to advise his partner to turn the wipers on if he is no longer able to communicate over the phone with Gary, hence not knowing whether the wipers should be on or off. This could explain why we are having wipers working on their own with the switch in the Off position… So the technician is no longer looking for a defective switch or a short circuit as in the old days, but looking at a communication process using different protocols.

So, the complexity is not necessarily overwhelming, but there is definitely more to it than just turning wrenches. It is much easier to understand what we can see but much more complex to understand what’s invisible to the eye. Tools are what will make the information visible.

If you can understand the communication process outlined in my ship example, it may be harder to recognize the simplicity of similar communication issues when facing an automotive concern. You just have to see through the complexity to find the simplicity. The best part is that once you master the basics of the communication protocols, it applies to all the systems. You will see it being used over and over across the car. It then compares to being able to read words once you have learned the alphabet.

And how can you recognize a technician able to learn that stuff?

The ones I see succeeding at it are enthusiastic about what they do, they are willing to learn through formal training but mainly have a passion for their work that will push them to

CANADA OFFICER’S MESSAGE (continued)

experience their tools on systems so that they know bad when they see it. And to recognize bad, you have to know what good looks like. And I do not know a better way to learn this than playing around with your tools,

getting familiar with service information, and having fun putting all the pieces of the puzzle together in your head.

This is why I would like to pay tribute to the technical people who are keeping this industry going. The engineers and the technicians who are working at finding solutions or fixing issues deserve our respect. And what about the people supporting this whole community through technical support? If you believe these issues are tough to pinpoint standing in front of the car,

imagine what it is like over the phone!! Thank you guys!

Every time I attend the conference banquet, my favorite part is always the induction of members to the Hall of Fame. It makes me feel and understand the dedication it took from individuals to build this industry and make it what it is. And I can witness that there are still challenges ahead that will require the same kind of dedication from the current and future generations to keep on doing what we do best, which is to cater to the needs of people who are counting on us.

Keep on wrenching and enjoy the process!

NMEDA Showcases Auto Mobility Solutions at APTA Combined Sections Conference in Boston

The NMEDA team braved the cold and snowy weather in Boston from February 15-17, 2024, to participate in the American Physical Therapy Association (APTA) Combined Sections annual conference, held at the Boston Convention and Exposition Center.

NMEDA’s Director of Partner Relations, Trevor Jennings, and Director of Education, Training and Conference, Amy Lane, joined forces with Kristina White from BraunAbility to engage with over 12,000 physical therapists from across the country in the expo hall. A special thank you to MobilityWorks for their support on this event; thanks to them we were able to showcase an accessible vehicle with multiple examples of adaptive driving equipment.

Throughout the three-day event, attendees were introduced to a range of adaptive driving equipment and vehicle options. NMEDA emphasized the importance of understanding where to refer clients for the best outcomes when purchasing vehicles or adaptive driving equipment. Conference attendees were provided with valuable resources to assist their clients who may require vehicle modifications and are exploring personal mobility options.

The APTA Combined Sections conference served as an excellent platform for NMEDA to advocate for safe automotive mobility among physical therapists, physical therapy assistants, PT students, and academia.

NMEDA remains committed to advancing accessibility and independence through auto mobility solutions. Attendance at events like the APTA Combined Sections conference are instrumental in creating opportunities for dialogue as well as fostering collaboration within the healthcare industry.

Driverge Vehicle Innovations Expands Internationally

NMEDA Member Driverge Vehicle Innovations announced that it recently acquired Van-Action (2005) Inc. and Freedom Motors Inc., Savaria Corporation’s Canadian wheelchair van conversion manufacturing business.

BraunAbility Announces New CEO

Congratulations to Scott Nelson on his appointment as the CEO and Craig Schrimsher as he takes on his new role as President of BraunAbility! NMEDA looks forward to our continued work with BraunAbility and their leadership team.

Educating the OTs in Orlando, FL

NMEDA was in Orlando March 21-23 to exhibit at the AOTA Inspire Annual Conference & Expo. NMEDA’s Director of Education, Training, & Conference, Amy Lane, and Director of Partner Relations, Trevor Jennings, were set up in the expo hall with a converted Chrysler Pacifica, hand control display, and securement system compliments of our local member MobilityWorks to share with the occupational therapists not only the importance of driving for individuals with mobility challenges but also the importance of making sure their patients are going to QAP dealers to ensure the best possible outcomes when purchasing a vehicle or adaptive driving equipment.

With over 8,000 occupational therapists in attendance, NMEDA was able to provide valuable resources to the attendees that will help them provide better information for their patients. While in Orlando, NMEDA also met with AOTA staff and Board Members to discuss how our organizations can work together more effectively to get the AOTA members the information they need regarding auto mobility.

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Mobility Way

By Mike Savicki — Afterburner Communications NMEDA CONSULTANT

Higher Ground

With his rock wall in tow, Mark Wellman, the Godfather of Outdoor Adaptive Sports, teaches, motivates, and changes lives one climb at a time.

Mark Wellman is the kind of guy who measures the depth of snow by the foot and the height of a rock face by the coils of rope he needs to summit it. He is a Californian through and through, not so much the So Cal surfing type but the Nor Cal mountain variety. To find him, if you start in San Francisco and head into the Sierra Nevada towards Lake Tahoe, Palisades and Donner Pass, ask when you get to Truckee, he is a high altitude legend.

Let’s start this story with Wellman’s climbing. It was while working as a ranger at Yosemite National Park he first met legendary climber, Mike Corbett. Wellman, who had been an accomplished climber before breaking his back and sustaining a spinal cord

injury, was looking for a way to get back into the vertical world. Corbett, who was known as “Mr. El Cap” for his reputation on “the biggest wall of them all,” sat with Wellman and together, sketching on a barroom napkin, the pair developed a never before seen adaptive climbing system which would allow Wellman to climb using only his arms, pull-up after pull-up, using a modified ascender. Leather rock chaps protected his body from the rock.

They then planned a route up the iconic 3000 ft vertical solid granite wall. Wellman’s 1989 climb, all 7,000 pull-ups of it, which was covered nationally by Tom Brokaw, not only earned him an invitation to the White House, it also shattered the perceptions of what a wheelchair user could do in the outdoors.

Reflecting on the busy days immediately after the climb, Wellman, now 63, says, “the next thing you knew, we were in the Oval

Office talking about bone fishing with President Bush. That climb really changed my life forever.”

To get a perspective on where it all began, it’s best to go back to his days in California’s Kaiser Vallejo Rehabilitation Center. In the early 1980s, unlike today, spinal cord injured patients spent months in rehab. Those months helped Wellman tremendously. Not only did he learn necessary life skills, he also learned about wheelchair sports and what might be possible. Within months he was in the pool, on the tennis court, skiing and back behind the wheel. Working with California’s Department of Vocational Rehabilitation, Wellman enrolled in two area colleges both to play wheelchair sports and also study park management.

And it was through voc rehab that he got his first vehicle, a necessity to help him travel to and from school and the national parks in which he was being reintroduced. The full sized van gave him room to stretch and relax on longer trips.

Photo Credit: Wellman

He remembers that first vehicle fondly. It was a 1981 green Ford 150 van which the state found for him sitting in a voc rehab lot near Santa Clara. Wellman had heard horror stories about adaptive equipment failing and drivers being trapped in their vehicles so, instead of a lift, he opted for a system similar to what another para, Bill Bowness, had developed.

“I didn’t want a lift. I knew they would break down. And I didn’t want to have to deal with someone parking next to me. I just wanted to keep it as simple as possible,” he recalls. “So I installed a padded platform behind the captain’s chairs and I would transfer onto it, pull my chair in behind me and scoot over to the captain’s chairs and lift myself up into the driver seat.”

He continues, “Looking back, I think the whole first conversion was $1700 from the padded bench to the captain’s chairs and the hand controls and they even threw in a fire extinguisher.”

Wellman kept that van for 15 years, accumulating more than 130,000 miles on it.

After a short stint with an all-wheel drive Ford Aerostar, Wellman partnered with GM to help promote and market their trucks to the disabled market. For several years he traveled to some of America’s largest car shows demonstrating a capabilities of an S10 modified with an in-cab Bruno swing out arm that collected his folding chair and stored it behind the driver seat, opening and closing a driver’s side suicide door in the process.

And at one point, along with three other high-level adaptive athletes, Wellman became a member of GM Trucks and Chevy’s Barrier Breakers team. He was one of the first athletes with a disability to ink a major sponsorship agreement with a mainstream auto manufacturer.

In 2004, NorCal Mobility (now Mobility Works) installed a set of hand controls in a first then second Chevy Duramax diesel. By now, Wellman was giving adaptive climbing clinics and leading programs all over the country. He towed a climbing wall with him to each event, not only up and down the west coast but also to points east from Florida to New York. For 19 years and 330,000 miles, the Duramax more than did the job.

When the Duramax finally gave out on a drive back from a Challenged Athletes Foundation event in San Diego, Wellman bought a Ford F 150 V6 Turbo with hand controls from Mobility Works. He chose the Ford because he sees extended cabs as being phased out for crew cabs and he felt his choices in trucks are becoming limited.

Reflecting on an industry he remembers starting with paraplegics driving milk trucks and sitting on stools, Wellman still sees a need for change.

“Let’s start with the auto manufacturer’s $1000 rebate towards the retrofit. It has been that amount forever, and while it helped cover services in the past, it’s not doing its job now,” Wellman says. “It needs to go to at least $2500 to cover the newer styles of hand controls. No more lip service.”

And with auto manufacturers now offering a more limited variety of cars, trucks and vans, he hopes conversion companies will begin to work more closely with manufacturers

Mark Wellman‘s relationship with Chevy Trucks represented one of the first times a major auto manufacturer partnered with a disabled athlete. Image credit: Wellman Archives

to incorporate more inclusive features much like architects and builders have collaborated for more universally designed homes.

“The mini vans definitely serve a purpose but there are those who want and need something different. A lot of the vehicles they are making, from SUV’s to trucks and even crossovers, are becoming more limited in how they can be modified,” he shares.

“Take the Honda Element for example. It was a great car which could be modified in so many different ways and now, like several others, it’s gone.”

In the more than 40 years since his injury and ascent of El Cap, Wellman has impacted the lives of literally thousands of similarly disabled individuals. His book, Climbing Back, and four outdoor sports movies, are fixtures in rehab hospitals across the country. His climbing clinics and adventure camps are over subscribed. It’s safe to say that if there is a pioneering breakthrough in the outdoor adventure sports world, Mark Wellman has something to do with it. And through it all, driving was, and still is, a lifestyle.

“Driving has opened doors for me. It’s how I get my climbing wall from point A to point B, it’s how I make my living and it’s how I camp,” he says. “I live in a place where we get at least twenty feet of snow each winter - last year we got sixty-three - so you need four wheel drive, you need clearance, you need reliability.”

Revving Up: The CAMS Course Reloaded

Amy Lane

NMEDA Director of Education, Training & Conference

After what feels like waiting for the next season of a beloved TV show, I am absolutely delighted to announce the long-awaited launch of the updated Comprehensive Automotive Mobility Solutions (CAMS) course. It’s almost like waiting for your favorite series to drop on streaming platforms. All right, perhaps the anticipation hasn’t been quite as intense as searching for the next blockbuster release, but there’s no denying that this unveiling has been eagerly awaited.

Much like a series finale that ties up loose ends and leaves you craving more, this revamped CAMS course promises to exceed expectations. It’s been a long journey filled with a few plot twists and post-production hangups, but after all that, we’ve made it. And I think you’ll find it was worth the wait.

As we unveil this latest segment in our platform of educational courses, let’s not forget the dedicated cast and crew behind the scenes who have worked to bring this vision to life. Thanks to the course revision team, which includes Ashley Crook, Dawn Dodson, Bryan Garrison, Paul Erway,

Craig Rogers, Nikki Simmons and a huge shout out to Susie Touchinsky. Your time and assistance in this project have truly been appreciated. For those of you who may be curious and asking, “What exactly is CAMS and what does it matter to me?” allow me to clarify.

The CAMS course has long been recognized as the trademark educational offering of NMEDA, and is quite popular among dealers and manufacturers alike. CAMS full day courses are designed for the dealer to educate their local referral sources and healthcare influencers about the auto mobility industry. The session is typically presented by a regional CDRS who is prepared to present on your behalf. The workshop is packed full of information for attendees to learn about mobility equipment solutions, who are the key players in this arena, and most importantly where they should refer when seeking solutions for their clients.

As the industry continues to evolve and innovate, it is essential that our educational offerings keep pace. That’s why we embarked on the journey to update the CAMS course,

ensuring it remains relevant and valuable to all stakeholders.

While the abstract and objectives of the CAMS course remained “evergreen” and did not require revision, we have updated the course content with the latest information and products available on the market. Our goal is to provide participants with up-to-date knowledge that reflects the current state of the industry. Whether it’s advancements in adaptive technology, changes in regulations and funding, or new best practices, the updated CAMS course covers it all.

One of the key aspects of the course update is the incorporation of more dynamic engagement for our attendees throughout the day. We understand that adult learners thrive in environments that encourage active participation and hands-on learning. Therefore, we have revamped the course to include more interactivity, case studies, and real-world scenarios that allow participants to apply their knowledge in practical situations. This approach will not only enhance the learning experience but also ensure that our participants are better equipped to navigate the complexities of their client’s auto mobility needs.

Another significant aspect to highlight is that within the course update, we unanimously decided to maintain the inclusion of vehicle and equipment walkarounds. That decision was an obvious and straightforward choice. During a CAMS course, attendees have the opportunity to get hands-on experience with a variety of vehicles and adaptive driving equipment. From exploring different wheelchair accessible vehicles to learning about

the latest advancements in adaptive technology such as hand controls, lifts, and wheelchair securement systems, these walkarounds provide a comprehensive understanding of the options available. This handson approach not only reinforces theoretical knowledge but also instills confidence in participants as they return to their clinics with a greater understanding of the most current information and products available.

We’re more excited than ever to unveil the new CAMS course. It’s like a mustsee, must-watch (or rather, a mustlearn!) show. We are confident that the enhanced interactivity, updated content, and increased accessibility will make the CAMS course more valuable than ever before. Just like a new show enlightens an audience, we aim to enlighten and raise awareness of healthcare professionals and stakeholders to better serve their clients and communities.

If you’re scratching your head wondering if a CAMS event is your next big initiative, or you are craving

more details, or maybe even secretly plotting to host the biggest CAMS event of the year, don’t delay and contact me at amy.lane@nmeda.org for more information. You can also check out past CAMS events to see what it’s all about, click or scan the QR code below.

For now, grab your popcorn and get ready for an educational experience that’s sure to be both informative and entertaining. The CAMS course is back, and it’s better than ever!

Auto Mobility Data: It’s Coming… But We Need YOU

Danny Langfield Executive Director, Auto Mobility Research & Education Foundation (AMREF)

NMEDA is tantalizingly close to being able to provide you, our dealer members, with store-specific comparative data for 2023…but we need your help.

Deep in the bowels of the deadlysecret headquarters of AMREF, we have spent the last several months immersed in the single-minded pursuit of one thing: assembling the architecture and raw numbers needed to create a private, custom Dealer Benchmark Report (DBR) for each QAP location.

Those of you who attended the NMEDA Annual Conference last year and had a chance to stop by the AMREF booth may have some idea of what the Dealer Benchmark Report is. In summary, it is a privately-accessible collection of 12 key categories selected by the AMREF Dealer Data Task Force. Utilizing data QAP dealers entered into QAPx / Docutrack, the report will show each store’s actual totals for 2023 as compared to the industry averages overall, and to similarly situated stores. It will look like the image on the right.

This information has never been available until now, and we think it is pretty big. As you can see above, in future years the DBR will also be able to provide trend analysis and comparisons to previous periods. However, in the present tense, there is an issue…

THE ISSUE:

Analysis of the aggregate 2023 QAPx / Docutrack data by NMEDA and AMREF staff indicated significant

inconsistencies with the information entered by our dealer members. There are myriad reasons for this: new dealership staff, insufficient training, the general learning curve of learning a new system, etc…but at the end of the day the 2023 data was not complete enough to establish the industry averages which are obviously key to this initiative.

Therefore, in order to calculate accurate averages for the report, the decision was made to ask each member to verify or correct their totals for each category. Which leads us to…

THE “ASK”:

Sometime in May, the owner of each of our QAP member dealerships will receive an email. That email will provide a link and instructions for how to access a private page in QAPx, which will be accessible ONLY by the owner (or his/her delegates). It will look like the image on page 36.

So “the ask” is simple: review the 2023 total for each category. If a number is incorrect, provide the correct number in the column to the right. If a number is correct, no action is needed. Hit “Submit” at the bottom of the page, repeat this process for each location and VOILA! Mission accomplished. You will then be automatically added to the list of folks who:

1. Proudly leaned in to be part

of the solution, proactively helping your industry advance, and;

2. Will have access to a personalized DBR for each of your locations, once the reports have been completed.

Number one scores pretty high in the “feel good” category, but some may find number two a bit more persuasive. That’s because ONLY those locations that participate in the verification/correction of the 2023 data will have access to their own personalized Dealer Benchmark Reports.

About the Author:

It is important to note that, as has always been the case, no one other than authorized NMEDA staff and auditors have access to any individual location’s data. All industry averages are calculated behind the scenes in the database, utilizing the aggregated data as a whole.

Segments of the aggregated data will also be included in the first annual Auto Mobility State of the Industry Report, slated to be released later this year. The report will provide a high-level overview of the aggregate auto mobility activities of the dealer

members of NMEDA for 2023. The intended audience includes all members of NMEDA as well as industry stakeholders such as state vocational rehabilitation departments, Veterans Affairs, relevant educational institutions, and the public at large. So, as you can see, your participation is absolutely key to the success of these initiatives. These are exciting times, and we certainly hope we can count on you to help move the industry forward.

Danny Langfield currently serves as the Executive Director of the Auto Mobility Research & Education Foundation, a 501c3 charitable subsidiary of NMEDA. The mission of AMREF is to ensure NMEDA members and all auto mobility industry stakeholders have access to reliable industry data for business intelligence purposes. Before moving into this role, Danny served as CEO of NMEDA from 2016-2023.

Functioning in the Future

By Brittney McMahan NMEDA MANAGER OF COMMUNICATIONS & SOCIAL

We will take some time to talk about the futuristic reality of today’s technology, but first I would like you to think back to 1990. What would someone go through to have a photo taken and printed just 34 years ago? Well, taking and developing a photo was a hands-on process involving a film camera to capture the image in person, followed by a chemical development of the film in a dark room, and then printing the image onto photo paper using an enlarger. This method required careful attention to light exposure, manual camera settings, and precise timing in the use of various chemicals to reveal and preserve the captured moment. Could you imagine going through this entire process for each photo stored on your cell phone? The production, quality, and efficiency of photography

have increased dramatically over the last 30 years. I share this example with you to prove that change can happen, and it can be for the better. Even just 15 years from now you might look back and say, “Wow, I can’t believe we used to do things that way before implementing Artificial Intelligence (AI)”

The two photos on this page were created in about 5 seconds with a two-sentence prompt through Copilot, the Microsoft AI tool. I asked first for a photo of technology 30 years ago then of what technology looks like today. In this article, I will highlight some examples where AI was used, cover a couple of things to be careful of when using these products, and finally, we will provide real resources you can start using today.

I know what you’re thinking, how can this be used to improve efficiency in your dealership? There are several ways you can use it to help generate productivity including social media posts, responding to Google reviews, writing vehicle descriptions and so much more!

While I use AI almost every day for several different things, I have not tried to use these tools to improve the everyday functions of a mobility dealership, so I found someone who has. United Access has started working toward the reality of using AI throughout their dealerships and they were kind enough to share some of their insight. I had the opportunity to chat with Laura Tabat, Director of Strategic Growth & Field Marketing at United Access about how they have started to incorporate AI. Check out what she had to say:

How has AI affected the efficiency of your dealerships?

United Access is still in the pilot phase with several AI tools that the company is testing. But anecdotally, AI is starting to make an efficiency impact in marketing and at the corporate level in generating all types of content faster. While AI-generated text can sometimes sound a bit generic, AI tools provide a starting point that a person can then edit and improve. It’s also good as a

AI tools provide a starting point that a person can then edit and improve.” “

“thought partner” for generating initial ideas to fuel brainstorming. Research has started coming out on the efficiency impact of AI for different use cases outside of the mobility industry. Based on research from MIT and BCG, United Access hopes AI could create a 10-50% improvement in efficiency, depending on the use case. Of course, the benefit only comes when employees use the tool appropriately and regularly. We are aware that user buy-in and training are important factors in realizing the promises of efficiency.

In what aspects of your dealership have you been able to implement AI?

United Access has begun implementing AI in several ways, including for website content, email marketing, document summarization, video voice over, data analysis, and training content development, to name a few. For the

future, we see opportunities in many other areas such as customer service, inventory, and recons. United Access, as part of the BraunAbility family, has approached AI tools with enthusiasm but also with caution as we evaluate the privacy risks. According to Cyberhaven “The average company is leaking sensitive data to ChatGPT hundreds of times each week.” BraunAbility and United Access are taking steps to mitigate this sort of risk, including by developing an internal AI use policy.

How does the time saved using AI compare to the time spent implementing the programs?

Many of the software tools United Access currently uses have recently released new AI features, which takes little time to implement. They can provide quick time savings but have limited use cases. United Access and BraunAbility have spent more time developing and piloting a custom AI tool. This tool is being trained on company data for easier access by employees. The impact of that will be measured over the course of the coming months and years. We’ve invested time testing and fact checking this tool to root out so-called “hallucinations.” This is when the large language model generates inaccurate or invented output. Sometimes these hallucinations can sound very plausible and convincing, and we aim to ensure any tool we provide our employees will give them sound information.

Laura’s thoughts on AI in the mobility industry:

I believe AI is the next big wave of technology. It will disrupt some industries and eventually filter into many aspects of regular people’s lives, like the internet in the 1990s or mobile phones in the 2000s. Because mobility

Laura Tabat, Director of Strategic Growth & Field Marketing at United Access

retail is very high touch, it’s unlikely to take jobs in our industry. However, individuals who embrace AI tools may take the jobs of those who don’t due to their improved efficiency.

AI systems offer remarkable benefits but also pose ethical, social, and existential risks. Caution is necessary in ensuring algorithm transparency, preventing biases,

Strict measures must be implemented to safeguard data throughout its lifecycle, encompassing collection, storage, processing, and transmission.” “

and guarding against misuse for malicious purposes like misinformation or surveillance. Additionally, a vigilant approach is required to mitigate the risk of data leakage. AI systems often rely on vast amounts of sensitive information to function effectively, including personal data and proprietary business insights. However, this dependence on data introduces significant vulnerabilities, with breaches having severe consequences for individuals’ privacy and organizational security. Therefore, strict measures must be implemented to safeguard data

throughout its lifecycle, encompassing collection, storage, processing, and transmission. Organizations must prioritize robust encryption techniques, access controls, and regular audits to mitigate the risk of data leakage. By recognizing and addressing these risks proactively, users can harness the transformative power of AI while minimizing the potential for harm. This paragraph was written using ChatGPT, one of the most commonly used AI tools, and while it sounds scary the biggest point here is to avoid uploading private data into AI systems at which you are unaware of the security.

I often hear people say, “If it ain’t broke, don’t fix it,” but if something can be better we should make it the best. This is the mindset you need when approaching AI, while it may not be something you need, it could be something that could make you better. I’m by no means an expert in the field of AI, so I encourage you to do your own research when pursuing these new tools. I’ve provided you with outcome examples, insight, and the risks involved, but I hope this article presents you with the opportunity to start using AI today, even if it’s just to see what the hype is about. Below are a couple of QR codes that link to some how-to videos around AI and some other AI resouces.

Resources:

https://theresanaiforthat.com/ https://openai.com/

How to Respond to Google Reviews Using AI Throughout a Dealership

BraunAbility Enhances Dealerships with Training & Smart Diagnostics for Improved Customer Service

By Francisco Soto BraunAbility, Dealer Training & Resouce Manager

“In the complex world of wheelchair accessible vehicles, providing excellent customer service relies on the expertise of technicians and the efficiency of troubleshooting processes,” says Rick Nelson (Director, Customer Care & Aftersales).

“BraunAbility understands this, offering dealerships a comprehensive solution with their new MSE (Mobility Service Excellence) Training Institute and revolutionary Smart Suite+ Diagnostics system.”

Section 1: Building a Foundation of Knowledge

A well-trained and resourced dealer network is considered crucial for effective customer service within the mobility solutions industry. The establishment of the BraunAbility MSE Training Institute underscores the industry’s recognition of the importance of dealership success. Certifications like the BraunAbility Service Master (BSM) and Commercial Certification emphasize the core electrical and electronic systems knowledge technicians need to stay ahead of the curve. This ensures they can handle repairs beyond conversions, minimizing the need to send customers elsewhere. In an industry facing technician shortages, this focus on training empowers dealerships to develop talent from within. BraunAbility will also offer

new courses to build upon the foundation of the BSM, allowing technicians a development path to remain current with changing technologies.

“In a service repair world where OEM and vehicle conversions overlap into a grey area, the BraunAbility Service Master class helps with troubleshooting to diagnose the issue before sending the customer to an OEM dealer.” – Chris K (Superior Van & Mobility)

Section 2: The Power of Smart Suite+ Diagnostics

“The overall curriculum was good and very informational. Jeremy Shell, Cody Reynolds, and Kyle Brooks were very knowledgeable and helpful. The lead instructor Josh Holdread was AWESOME (The guy knows his stuff). His electrical and diagnostic knowledge was second to none. Adding him to your Braun team was a great find for you and all the extended BraunAbility family. What a GREAT instructor!” – Russ G (A&J Mobility)

“Troubleshooting electrical systems with wheelchair accessible conversions can be incredibly timeconsuming,” notes Corey Tyler (Manager, Service Performance & Field Service Engineering). “A major frustration for technicians is intermittent failures. When the customer experiences an issue, but the vehicle performs to spec in the service bay, technicians had limited information to go on. BraunAbility’s new controllers and diagnostic software tackle this head-on, while also streamlining the process for technicians. Dealership technicians will now have:

Chris K (Superior Van & Mobility) “

In a service repair world where OEM and vehicle conversions overlap into a grey area, the BraunAbility Service Master class helps with troubleshooting to diagnose the issue before sending the customer to an OEM dealer.” –

• Convenient Scan Port Access: Easily connect to the controller via an access port, eliminating the need to disassemble components.

“

dynamic market,” explains Rick Nelson (Director, Customer Care & Aftersales). This translates into tangible benefits:

By combining world-class training with powerful diagnostic tools, BraunAbility provides dealerships with a competitive edge in a dynamic market,” explains Rick Nelson (Director, Customer Care & Aftersales).

• Detailed Fault Codes: Pinpoint the exact cause of the problem for targeted repairs.

• Freeze Frame Data: Understand the conditions surrounding the fault occurrence when it occurred.

• Past Scans via Connect+: Get a complete picture of the vehicle’s diagnostic scan history for a broader perspective.

• Troubleshooting Guides on Connect+: Access instructions linked to specific fault codes, streamlining the solution process.

“Our goal is to simplify the diagnostic process,” adds Tyler. “This allows technicians to quickly scan every vehicle, enhancing troubleshooting and ultimately improving the customer experience.”

Section 3: Integrating Training and Technology for Dealership Success

“By combining world-class training with powerful diagnostic tools, BraunAbility provides dealerships with a competitive edge in a

• Expertise Customers Trust: Certifications and accurate diagnoses demonstrate a dealership’s commitment to quality, building loyalty.

• Streamlined Service: Solve problems faster, minimize vehicle downtime, maximizing service bay output.

• Enhanced Reputation: Reliable repairs and efficient service lead to repeat business and positive word-of-mouth. Explore

May is National Mobility Awareness Month, and you can get involved today. Join NMEDA in celebrating National Mobility Awareness Month. By spreading awareness about the auto mobility solutions available in your area, you’re helping your local community drive independence. Scan or click on the QR code to access our recources. Did we mention there’s a chance to WIN?

Every dealership that posts about National Mobility Awareness Month on social media, tags NMEDA, and uses #NMAM2024 will be entered into a raffle to win a free badge at the NMEDA Annual Conference in Kansas City, MO. (see pg 37)

Are you interested in attending the ADED conference to get CEU’s instead? That’s okay, there’s a chance for you to win too! Follow NMEDA on Instagram and be on the lookout for a post going out on May 1. The instructions will be added to the post, and everyone who follows through will be entered to win a free badge to the ADED Annual Conference in Kansas City, MO. www.MobilityAwarenessMonth.com

QAP UPDATES & FAQS

Can you believe it’s spring already? Things are already warming up here in Florida and that means more people on the roads and hopefully more people coming into your stores. Wishing you all a healthy, safe, and prosperous 2024!

Now back to QAP…. Last year we made a few announcements about changes to the QAP, one was that in 2024 QAP will bring commercial vehicles on board, and two, that we were going to start MQAP audits with our manufacturer members. In this article, I want to share some updates about commercial vehicles and questions you might have and update you on the status of the MQAP audits. But first, I wanted to talk with you a little about data, more specifically about the importance of data integrity coming out of QAPx and Docutrack.

QAP Data

Have you heard this before? Good Data in = Good Data out

Chuck Hardy

NMEDA Director of Quality & Compliance

Well, it can go the other way too and I am not saying there is anything wrong with our data, it’s actually very good. But there are some areas for improvement and your understanding of what we are seeing will go a long way to making the improvements in your shop to help us with data integrity.

Background: After we ran data analysis on the 2023 data out of QAPx and Docutrack there were some flags. In other words, we saw some things that didn’t seem quite right, so we dug deeper. We found several things that I will list below along with actions you can take to improve data input into QAPx and Docutrack.

Data Concern #1: Pass-through conversions not entered in the system.

What we found at several locations, and this was consistent, was that WAVs that have no equipment added (pass-throughs) were processed entirely by the sales staff. And, we think that because the sales staff does not work in the day-to-day ‘QAP” part of the job and aren’t the ones who typically handle processing job orders through QAPx or Docutrack, the jobs were not entered into the system. Note too that these can be new or used conversions. We found some confusion on the ‘used’ part of the equation. It doesn’t matter if it’s a new/new, a used/ new, or a used/used conversion you have on your lot, it’s still a conversion that needs to be entered into the QAP system. All conversions, regardless of whether new or used, need to be entered in the QAP system.

What you can do to help improve this situation is to make sure that everyone, including your sales staff, understands that all WAVs, regardless of if the equipment is being installed or not, need to be entered into QAPx or Docutrack. And if you’re not going to ask them to enter

the jobs themselves, you can create a form for them to complete and hand in, so you can ensure the data is being entered. You can also have someone at your shop do a weekly or monthly reconciliation on WAVs sold vs WAVs entered into the QAP system to make sure everything was entered accordingly.

“

What you can do to help improve this situation is to make sure that everyone, including your sales staff, understands that all WAVs, regardless of if the equipment is being installed or not, need to be entered into QAPx or Docutrack.”

Data Concern #2: Jobs with conversions sold are entered as “Equipment Only”. When a job is entered as ‘equipment only’, it will bypass the conversion details and that can cause a loss of data integrity on jobs that (in reality) included the sale of a conversion, along with some equipment being installed. Here again, as mentioned with pass-throughs, it doesn’t

have to be a new conversion, it can be a used conversion off your lot. All conversions sold, including ones that have equipment added, must be entered into the QAP system. And if it wasn’t clear before, when I say “the QAP system” I am talking about being entered into QAPx or Docutrack.

Data Concern #3: Work being sent out to a manufacturer is not being captured in the QAP system.

QAPx and Docutrack are set up to account for subcontracted work. Subcontracted work is work completed outside your company walls. One example of this is the installation of EMC high-tech driving systems. A dealer typically either removes and sends the vehicle steering system out to EMC for them to perform the work, and then it comes back and is installed. In some cases, the entire client vehicle is sent to EMC for full installation. This type of activity must be entered into the QAP system, or we won’t be able to account for the equipment being installed for that QAP Label and job file. Any work done on a client vehicle, even work that gets sent to the manufacturer, must be included Under the equipment category, look in the dropdown for ‘Subcontracted work”. In the image below, I show an example of what the job detail page will look like after entering equipment that was subcontracted and sent to EMC for AEVITS driving system installation.

Data Concern #4: All ancillary equipment not being added to job detail on EMC jobs.

We are finding that when EMC driving systems are being installed at the dealer (see Data Concern #3 for when subcontracted out), not all ‘secondary’ equipment is being added to the job detail. A typical EMC driving system installation will require not only the main system, but typically will have other secondary equipment needed to be installed including Electric Parking Brake, Electric Gear Shifter, Touchpad, and Digitone Voice Scan. All these components need to be added to the QAP system so they can be accounted for, their serial numbers recorded and there is a record of installation and inspection. Please review this with your techs when installing EMC (or similar) equipment. The image below shows how this would look in QAPx after all the equipment has been added.

Q3: How am I going to get a customer signature when there is no customer?

A2: Instead of entering a customer name, you will be entering a company or organization name.

Q4: Are commercial WAVs going to be posted on the website like personal-use conversions are posted today?

A4: Not at this time, there are too many variations of commercial vehicles for us to manage through CRP at this time. As the program matures, we may decide to start posting commercial WAVs, but we will let you all know well in advance of that date.

Q5: What happens if we sell a commercial WAV to a client for their personal use, will that conversion need to be CRP reviewed and posted on the NMEDA website?

Commercial Vehicles

The new QAP Rules have been released and it’s just about time for dealers to start entering all commercial WAVs in the QAP system. We are waiting for some final updates to the software to be completed and tested, and then we will issue a QAP Bulletin letting everyone know when they can start. Currently, we are planning for a start of July 1, 2024.

Some FAQs that come to mind are:

Q1: Will we have to put a QAP label on all commercial WAVs?

A1: Yes, you will apply a QAP Label the same way as any other vehicle.

Q2: The requirements are different for commercial WAVs, will we use the same Vehicle Delivery Form?

A2: No, there will be a new Vehicle Delivery Form for commercial vehicles.

A5: Yes, our policy has not changed for personal-use conversions, all conversions sold for personal-use regardless of how they are categorized, are required to be posted. In fact, in the future, if you end up seeing some commercially available WAV conversions posted, it is likely the reason is they are also being sold for personal use.

MQAP Audit

Last July we announced that MQAP audits for manufacturers would be starting in October (2023). That was delayed due to some personnel changes with our auditing firm. A new auditor was brought on board in December and training was completed, so we are about ready to begin auditing. The last word I had with the audit firm was that they are tentatively planning to conduct all MQAP audits in the months of May-July 2024. So, if you are a NMEDA Industry Manufacturer, expect to be contacted shortly to set up your first MQAP audit.

We have a list of the MQAP contacts in our office that the audit firm will be using. If you are a manufacturer and you don’t remember who the MQAP contact is at your company, contact the NMEDA office and we will let you know. It’s important to have the right person because that is the name we gave to the audit firm.

In conclusion, looking forward to another great year and hope to see you all at the conference in Kansas City! Until then, do what you do and keep life moving forward!!

Auto Mobility Price Survey

ARE YOU IN?

Fast, easy, secure online data entry

Access to 24/7 business intelligence tools

“The AMPS portal is a one-stop gateway for members to access, evaluate, and compare industry pricing data. The ability to view and analyze the most thorough pricing snapshot of the auto mobility industry is a huge benefit, and this platform is a valuable tool that can help members of all sizes make more informed decisions.”

Chad Blake, NMEDA Past President

Help shape

VA and VR pricing guidance

www.nmeda.org/amps

NMEDA INDUSTRY MEMBERS

INDUSTRY

Accessible Vans of America, LLC.

334 Buckington Street

St. Peters, MO 63376 (636) 294-1762

Acrisure

4808 Broadmoor Ave SE

Kentwood, MI 49512-5306 (616) 447-2293

Adaptive Driving Alliance

111 Stow Avenue, Ste 103

Cuyahoga Falls, OH 44221 (330) 928-7401

Adaptive Mobility Systems, Inc.

2072 N. Bibb Drive

Tucker, GA 30084 (770) 674-0776

Adapt-Solutions

145 Damase-Breton St-Lambert, QC G0S 2W0 (866) 641-0419

AMF Bruns of America

1797 Georgetown Road Hudson, OH 44236 (877) 506-3770

Bever Mobility Products

2885 Sanford Ave SW

41693

Grandville, MI 49418 (888) 959-6198

BraunAbility

P.O. Box 310

Winamac, IN 46996 (800) 843-5438

Bruno Independent Living Aids

1780 Executive Drive

Oconomowoc, WI 53066 (262) 953-5316

Creative Carriage Ltd.

6 Ridgeview Street

St. George, ON N0E 1N0 (519) 740-4801

Crescent Industries

191 Washington St. Auburn, ME 04210 (207) 777-3500

DealerTeam.com, LLC

2195 Larkspur Ln #203

Redding, CA 96002 (530) 232-3260

Driverge Vehicle Innovations

4199 Kinross Lakes Parkway Suite 300

Richfield, OH 44286 (330) 510-3069

Driving Systems, Inc.

16139 Runnymede St.

Van Nuys, CA 91406 (818) 782-6793

DSHS/DVR

4565 7th Ave SE

Lacey, WA 98503-1075 (206) 462-0620

Electronic Mobility Controls, LLC

26 Gabriel Dr.

Augusta, ME 04330 (207) 512-8009

EZ Lock

2001 Wooddale Blvd.

Baton Rouge, LA 70806 (225) 214-4620

Ford Motor Company 777 Woodward Avenue, Suite 500

Detroit, MI 48226 (313) 202-6342

Freedom Motors Inc., division of Savaria

14 Goodmark Place

Etobicoke, ON M6W 6R1 1-905-799-5544

General Motors Corporation

100 Renaissance Ctr., MC482-A20-B98

Detroit, MI 48265 (313) 667-8682

Harmar Mobility

1500 Independence Blvd. Ste 220 Sarasota, FL 34234 (800) 833-0478

High Level Enterprises, Inc.

28767 Holiday Pl Elkhart, IN 46517-1109 (574) 343-2150

Honda Motor Co. Ltd., 4630 Shimotakanezawa Haga-machi

Haga-gun, Tochigiken, 3213393 JP +81-8041051250

Ignition Dealer Services

1501 E Wisconsin St

Ste 2

Delavan, WI 53115-1486 (414) 943-1102

In Motion Mobility

2299 NW 108th Avenue

Sweetwater, FL 33172 (786) 543-2046

Johnson Hand Controls LLC

3960 Locust Grove Rd

Columbia, PA 17512 (717) 449-0089

Mahadev Metal Works & Fabrication Unit 124, 125 - 11071

Bridgeport Rd. Richmond, BC V6X 1T3 (604) 270-3317

Malley Industries, Inc.

1100 Aviation Avenue

Dieppe, NB E1A 9A3 (506) 859-8591

Manufacturing Production Services Corp.

2222 W. Enterprise St. Escondido, CA 92029 (800) 243-4051

MGA Research Corporation

5000 Warren Road Burlington, WI 53105 (262) 763-2705

Mobility Credit Acceptance

1108 E Main St Suite 200 Richmond, VA 23219 (804) 505-4000

Mobility Innovations

51277 Celeste Dr. Shelby Twp, MI 48315 (586) 843-3816

Morrie’s Mobility Finance

559 Hwy 10 South St. Cloud, MN 56304 (866) 581-3922

PMG Technologies Inc.

100 Du Landais St. Blainville, QC J7C 5C9 (450) 430-7981

Pritchard Auto Group 1 Team Quest Way Clear Lake, IA 50428-2296 (352) 552-6674

PSA Insurance & Financial Services

11311 McCormick Rd. Hunt Valley, MD 21031 (443) 798-7495

Q’Straint/Sure-Lok

4031 NE 12th Terrace

Oakland Park, FL 33334 (954) 986-6665

Royale Mobility LLC

100 Newark Street

Haverhill, MA 01832 (978) 374-4530

Stellantis c/o EWI Worldwide 1000 Chrysler Drive

Auburn Hills, MI 48326 (800) 255-9877

Sure Grip Hand Controls

4850 Route 102 Upper Kingsclear, NB E3E 1P8 (506) 363-5289

Tempe Mobility

7975 S. Autoplex Loop

Tempe, AZ 85284 (480) 598-2383

TMN

58 Hachermesh St.

Haifa, Israel 31000 073-2229222-200

Toyota Motor Sales, USA, Inc

6565 Headquarters Drive Plano, TX 75024 (469) 292-4649

Twining Consulting, Inc.

18071 Mount Washington St Unit A Fountain Valley, CA 927086118 (562) 272-7231

Vantage Mobility

5202 S. 28th Place. Phoenix, AZ 85040 (800) 348-8267

NMEDA ALLIED HEALTH PROFESSIONAL MEMBERS

ALLIED HEALTH PROFESSIONALS

ARIZONA

Jennifer Nordine Driving to Independence LLC

1414 W. Broadway Rd #218 Tempe, AZ 85282 (480) 449-3331

CALIFORNIA

Sam Abboushi Dynamic Repair Solutions 23615 El Toro Rd X287 Lake Forest, CA 92630 (714) 988-6600

Penny M. Anders Sharp Memorial HospitalRehab

1641 Borana St. San Diego, CA 92111 (858) 565-2437

Lula Capuchino Capuchino Therapy Group 3601 Marconi Ave. Sacramento, CA 95821 (916) 481-1300

Melanie Henry Driver Cognitive Assessment Center, LLC 4450 Black Ave Suite D Pleasanton, CA 94566 (925) 249-5947

Henning Mortensen Bond Driving School 3333 Balmoral Dr Sacramento, CA 95821 (916) 485-5779

Stanton Toy Always Care Medical Supply INC

296 Highland Place San Pablo, CA 94806 (510) 705-1765

COLORADO

Sarah Davidson Craig Hospital 3425 S. Clarkson St. Englewood, CO 80113 (303) 789-8117

Barry Doyle Craig Hospital 3425 S. Clarkson Street Englewood, CO 80113 (303) 789-8218

Natalie Uyeno

3425 S Clarkson St Englewood, CO 80113-2811 (303) 789-8218

FLORIDA

Stephen A. Emerson

Stephen A. Emerson Inc. 1384 Wainwright Way Ft. Myers, FL 33919 (239) 633-0180

GEORGIA

Dan Allison 142 Lynford Ln Woodstock, GA 30189

Rajesh Pagadala Georgia Vocational Rehabilitation Agency 3586 Riverside Drive Macon, GA 31210 (478) 751-6272

ILLINOIS

Danielle Czajkowski STRIVE for Independence, Inc. 1919 S. Highland Avenue Bldg. C, Suite 119 Lombard, IL 60418 (630) 984-1919

Anne Hegberg Strive for Independence 1919 S. Highland Avenue Bldg. C, Suite 119 Lombard, IL 60148 (630) 984-1919

Brandon Lesch Marianjoy Rehabiliation Hospital - BL 118 E Madison Lombard, IL 60148 (630) 909-6080

Monica Scalise Marianjoy Rehabilitation Hospital now part of Northwestern Medicine Driver’s Department 645 N. Kingsbury St Unit 1501 Chicago, IL 60654 16309096087

Nicole Thonn STRIVE for Independence 1919 S Highland Ave Bldg. C Suite 119 Lombard, IL 60148 (630) 984-1919

INDIANA

Kathy Kachanoski Columbus Regional Hospital 1732 Timbercrest Dr. Columbus, IN 47203 (800) 841-4938

Carin Mitchell Mitchell Driving Solutions PO Box 705 New Carlisle, IN 46552

Eva Richardville Therapeutic Mobility Services, Inc. 311 Airport North Office Park Ft. Wayne, IN 46285 (260) 417-8399

KENTUCKY

MaryFrances Gross On the Road, Again 4805 Hemlock Way Lexington, KY 40514 (619) 607-1142

Brian Iadarola Drivabilities

224 N. Hite Ave Louisille, KY 40206 (502) 893-0050

LOUISIANA

Michael K Shipp MKS Consultants, LLC 1340 Mitcham Orchard Rd Ruston, LA 71270 (318) 245-7361

MARYLAND

Elin Davis

American Occupational Therapy Association

6116 Executive Blvd Ste 200 North Bethesda, MD 20852 (800) 729-2682

MASSACHUSETTS

Eugene Blumkin Massachusetts Rehab Commission 600 Washington Street Boston, MA 02211 (617) 204-3721

MICHIGAN

C Kerry Jones

The Space Between 26875 Church St. Edwardsburg, MI 49112 (269) 663-0226

Kelby Lloyd Special Driving Services, Inc.

P.O. Box 241 Okemos, MI 48805 (517) 862-1717

MISSISSIPPI

Nikki Simmons Driving Independence 5225 Crawford Rd Hernando, MS 38632 (901) 734-7472

NEW YORK

Gail Babirad Rehabilitation Technology Assoc. Inc PO Box 540 Kinderhook, NY 12106 (800) 987-2753

Jurgen Babirad Rehabilitation Technology Associates, Inc. PO Box 540 Kinderhook, NY 12106 (800) 987-2753

John Lorenzetti, OTR/L, CDI, DRS FLX Driver Rehabilitation, LLC

4144 High Banks Rd. Geneva, NY 14456 (315) 585-9198

Andrew Streit

Stevens Driving School LLC

4060 Seneca St. West Seneca, NY 14224 (716) 674-2340

Raanan Zidile Tri-Boro Driver Rehabilitation & Mobility Services, Inc. 1642 Coney Island Ave Brooklyn, NY 11230

NORTH CAROLINA

Kirby Augustin The Car Whisperer 8111 Ship Street #507 Charlotte, NC 28269 (704) 371-2411

Cyndee Crompton Genesis Marketing & Agencies dba Genesis Mobility PO Box 448 McLeansville, NC 27301 (336) 697-7841

Anne Dickerson

East Carolina University 1806 Planters Walk Greenville, NC 27858

NMEDA ALLIED HEALTH PROFESSIONAL MEMBERS

Liz Soles ADED

200 First Avenue N.W. #505 Suite 505 Hickory, NC 28601 (866) 672-9466

OHIO

Emily Haffner

The Ohio State University

1116 Perry Street Columbus, OH 43221 (614) 685-5600

PENNSYLVANIA

Brenda Bennett Transportation Solutions

4202 Peach Street Erie, PA 16509 (814) 833-2301

Susie Touchinsky

Adaptive Mobility Services

225 Clark Drive Orwigsburg, PA 17961 (484) 650-2280

____________________________

SOUTH CAROLINA

Alan B. Simmerson CDRS WJBD VA Medical Center 3602 Deerfield Drive Columbia, SC 29204 (803) 776-4000

TEXAS

Chad Strowmatt Strowmatt Rehabilitation Services, Inc 11020 Katy Freeway Ste 217 Houston, TX 77043 (713) 722-0667

Christopher Thompson

H&T Driver Rehabilitation Specialists, LLC 9355 John W Elliott Dr Apt 453 Frisco, TX 75033 (469) 631-2312

____________________________

VIRGINIA

Arthur Yeager US ARMY, Walter Reed hospital 3835 Maple Hill Rd Fairfax, VA 22033-2722 (571) 635-7484

____________________________

WISCONSON

Drake Anderson

All Star Mobility, LLC 2180 Hallie Rd. Chippewa Falls, WI 54729 (715) 598-7511

CANADA

BRITISH COLUMBIA

Jenn Campinos Island Mediquip 101-750 Enterprise cres

Victoria, BC v8z 6r4 (250) 940-3829

Dean Robertson

Access Driver Rehab Specialists

3405 W 31 Ave.

Vancouver, BC V6S 1X6 (604) 263-5286

Lars Taylor InSight Rehabilitation Services Inc.

3002 Coachwood Crescent Coldstream, BC V1B 3Y4 (250) 542-3087

____________________________

NEW BRUNSWICK

Maura DuLong

Stan Cassidy Centre for Rehabilitation

800 Priestman St. Fredericton, NB E3B 0C7 (506) 452-5876

ONTARIO

Shah Baqar, OT, CDRS

CBI Health Group 20 Linsmary Court

Markham, ON L6E 1L2 (416) 419-3031

F. Lortie

68 Bloomfield

London, ON N6G 1P3 (519) 495-7660

Tamalea Stone

Ottawa Hospital

686 Vivera Pl

Stittsville, ON K2S 2N1

____________________________

SASKATCHEWAN

Suzanne Lendvoy SK Health Authority

2180 23rd Avenue

Regina, SK S4S 0A5 (306) 766-5968

NMEDA EDU/GOV’T/NON-PROFIT MEMBERS

EDU/GOV’T/NONPROFIT

Eric Bradley

Texas A&M Transportation Institute 3135 TAMU College Station, TX 77843 (979) 845-7492

Timothy Brant

Brant’s Driving School 596 Goucher Street Johnstown, PA 15905 (877) 395-7011

Lance Bullard

Texas Transportation Institute A&M Univ.

3135 TAMU College Station, TX 77843 (979) 845-6153

Chelsea Hales

The Master’s Driving School W7366 Flambeau Point Road

Ladysmith, WI 54848 (715) 532-0327

James Kovar 3135 TAMU College Station, TX 77843

Danny Langfield AMREF 16929 Melissa Ann Dr Lutz, FL 33558 (512) 294-7627\

Justin Maxwell 3135 Tamu College Station, TX 77843

Torrey Morse

Connecticut Bureau of Rehabilitation Services 55 Farmington Ave, 12th Fl Hartford, CT 06105 (860) 424-5543

Daniel Reid 1721 Hardy Street Hattiesburg, MS 39401 (601) 544-5403

Gerhard Schmidt

Bridge to Mobility 24410 Emmons Rd Columbia Station, OH 44028-9663 (330) 351-1711

Laura Spencer

State of Connecticut ADS/ BRS 35 Veccadola Drive Colchester, CT 06415 (860) 876-9563

Stephen Sundarrao Rehabilitation Engineering & Technology Program 4202 E Fowler Ave ENB 118 Tampa, FL 33620 (813) 974-5346

Michelle Szumski 101 East 15th Street 101 CT Austin, TX 78778 (512) 936-3462

Jeff Watters Automobility PO Box 421 Montrose, None 3765 613-8761-0100

Lisa Weber Commonwealth of Massachusetts 21 Winship St Brighton, MA 02135-3311

AMF BRUNS IS

• Family-Owned and Operated Since 1958

• RED DOT Award (Design Award) Winner for 2 products in the Mobility Industry

• Protektor Series – Red Dot Winner - New Cutting edge design wheelchair retractors available

• Offering special needs products worldwide

• Outstanding quality

• Outstanding service

• FREE training online

• EST 1958

• ISO 9001 Registered

DATES TO REMEMBER

This calendar of upcoming events is provided as a service to NMEDA members. NMEDA NEWS cannot guarantee the accuracy of the information provided. Please verify dates and locations with the organizations listed.

NMEDA Board of Directors Meetings

May 16, 2024

June 20, 2024

July 18, 2024

NMEDA Manufacturer Service School (MSS)

May 6 -9, 2024 – Lexington, SC

Visit www.NMEDA.org/MSS for more information.

NMEDA Comprehensive Automotive Mobility Solutions (CAMS)

June 5, 2024 – Newark, OH

August 9, 2024 – Hillsboro, OR

Visit www.NMEDA.org/CAMS for more information.

Abilities Expo - New York

May 3–5, 2024

Visit www.abilities.com/newyork for more information.

Abilities Expo - Chicago

June 21–23, 2024

Visit www.abilities.com/chicago for more information.

Abilities Expo - Houston

August 2–4, 2024

Visit www.abilities.com/houston for more information.

2024

NMEDA Annual Conference & Auto Mobility Expo

October 5-7, 2024 – Kansas City, Missouri

Visit www.NMEDAAnnualConference.com for more information.

To have your information included in Dates to Remember, please submit at least 12 weeks before the event to brittney.mcmahan@nmeda.org.