April - June 2024

April—June 2024 | Volume 1 Issue 2

NMEDA NEWS The Auto Mobility Magazine

Functioning in the Future See pg. 38

Revving Up: The CAMS Course Reloaded Navigating Advancements from a Dealer’s Perspective Auto Mobility Data: It’s Coming…But We Need YOU ...and so much more!

NMEDA.org

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NMEDA NEWS

NMEDA NEWS President Christian Quandt

CEO Toby Cummings, CAE

APR—JUN 2024

Brittney McMahan

Contributing Writers Harry Baergen Dan Walsh Chuck Hardy Toby Cummings Brittney McMahan Pierre Cote Mike Savicki Amy Lane Danny Langfield Francisco Soto

NMEDA NEWS is published quarterly by the National Mobility Equipment Dealers Association.

COLUMNS

FEATURES

32

Education & Training Report -Amy Lane

30

Mobility MY Way - By Mike Savicki

38

On the Cover Functioning in the Future - By Brittney McMahan

Layout, Editor & Creative Director

34 Auto Mobility Data: It’s Coming…But We Need YOU - By Danny Langfield 41

Officer’s Message - By Dan Walsh

8

CEO’s Message - By Toby Cummings

24

Canada Officer’s Message - By Pierre Cote

20

Industry Advisor - By Harry Baergen

44

QAP Straight Talk - By Chuck Hardy

ALSO

For business office, advertising, and subscriptions: Tel: 813.264.2697 Toll-Free: 800.833.0427 www.nmeda.org info@nmeda.org Subscription rates for the USA and Canada Members: $27/four issues, Non- Members: $26/ four issues. Back issues are available by calling the NMEDA office.

All rights are reserved under copyright laws © 2024.

AI was used in the production of this publication.

18

Manufacturing Mobility - By Francisco Soto

3327 W. Bearss Avenue Tampa, FL 33618

The articles published in NMEDA NEWS reflect the opinions of their authors, not NMEDA. As such, NMEDA neither takes a position on nor assumes responsibility for the accuracy of the information or statements contained therein.

CONTENTS

VOLUME 1, ISSUE 2

4

Board of Directors

6

Staff Directory

10

Dealer Member Directory

27

Around the Industry

48

QAP Dashboard

50

Industry Member Directory

51

Allied Health Professional Member Directory

52

Edu/Government/Non-Profit Member Directory

54

Dates to Remember

MISSION The mission of the National Mobility Equipment Dealers Association is to advocate and exemplify excellence in providing safe, reliable transportation solutions to enhance accessibility.

Apr-Jun 2024

3

BOARD OF DIRECTORS

Dan Walsh, Vice President

Russ Newton, Canadian President

Bussani Mobility 500 Central Avenue Bethpage, NY 11714 516.938.5207 phone dwalsh@wegetyouthere.com

Sure Grip 4850 Route 102 Upper Kingsclear, NB E3E 1P8 800.506.6666 phone russ@suregrip-hvl.com

Eric Mansfield, Secretary

Eva Richardville, Allied Health Professional Rep.

MobilityWorks 810 Moe Drive Akron, OH 44310 800.638.8267 phone eric.mansfield@mobilityworks.com

Catherine Martin, Treasurer Ilderton Conversions 701 South Main Street High Point, NC 27260 336.841.6100 phone cmartin@ilderton.com

Steve Dawson, Component Manufacturer Rep. Harmar Mobility 1500 Independence Blvd, Suite 200 Sarasota, FL 34234 800.833.0178 phone steve.dawson@harmar.com

Christian Quandt, Past President Advanced Wheels 33 Bradley Park Road East Granby, CT 06026 860.653.8064 phone christian@advancedwheels.com

Therapeutic Mobility Services, Inc. 311 N. Airport Office Park Fort Wayne, IN 46285 260.417.8399 phone eva@theramobility.net

Michelle Szumski, Edu/Gov/NonProfit Rep. Texas Workforce Commission 101 East 15th Street Austin, TX 78778 512.936.3462 phone michelle.szumski@twc.texas.gov

Trevorr Jurgensen, Rep. at Large 1 MobilityWorks 810 Moe Drive Akron, OH 44310 800.638.8267 phone trevorr.jurgensen@mobilityworks.com

Ron Mohr, Rep. at Large 2 Clock Mobility 603 N Waverly Road Lansing, MI 48917 517.272.4488 phone ronm@clockmobility.com

Corey Kupsh Rep. at Large 3 A & J Mobility 333 Washington Street Valders, WI 54245 920.775.4104 phone coreyk@aandjvans.com

Tammy Johnson Rep. at Large 4 Superior Van & Mobility 1506 Lakeshore Court Louisville, KY 40223 502.447.8267 phone tjohnson@superiorvan.com

4

NMEDA NEWS

MGA Research Corporation

Discover the MGA Advantage

FMVSS 207/210 &SAE J2249

Seating System, Seat Belt Anchorage and Wheelchair Anchorage Testing Experts.

Test with the Best: We are proud to serve the industry for over thirty years.

| email: david.winkelbauer@mgaresearch.com | phone: (262) 763-2705 | web: mgaresearch.com |

Crescent Industries has been manufacturing reliable vehicle control products for many years.

From complete systems to an individual relay pack to help with small jobs.

At Crescent we do not lose sight of our mission to help others.

We believe in handing a person the key to unlock the door of dependency and to enter the world of independence. We have Can Do attitude!

Apr-Jun 2024

5

STAFF DIRECTORY Toby Cummings, CAE CEO toby.cummings@nmeda.org

Jessica Bliven Accounting & Operations Manager jessica.bliven@nmeda.org

Kristen Clevidence Quality Program Manager kristen.clevidence@nmeda.org

Chuck Hardy Director of Quality & Compliance chuck.hardy@nmeda.org

Trevor Jennings Director of Partner Relations trevor.jennings@nmeda.org

Amy Lane

Director of Education, Training & Conference amy.lane@nmeda.org

Bittney McMahan Manager of Communications & Social brittney.mcmahan@nmeda.org

Mikala Poulos Membership & Administration Coordinator mikala.poulos@nmeda.org

Amy Schoppman, CAE Director of Government Relations & Public Policy amy.schoppman@nmeda.org

6

NMEDA NEWS

MEMBER NOTICE

Jessica Bliven New Accounting & Operations Manager NMEDA is excited to announce Jessica Bliven has recently joined NMEDA as our new Accounting and Operations Manager. Jessica has 18+ years of experience in managing accounting within the for-profit service and consulting industry and has served as treasurer of her son’s PTA for 3 years. We are thrilled to have her as part of the team.

Please join us as we welcome Jessica to the NMEDA team.

IN MEMORIAM In January the auto mobility industry lost a valued colleague and friend, Dale Byram, the COO of Adapt Solutions and Gina Lewis’ husband of over 20 years. We share this news with heavy hearts. Our deepest condolences and sympathies go out to Dale’s loved ones, the entire Adapt Solutions team, and his many friends and colleagues throughout the industry.

VA PROMPT PAYMENT NMEDA’s Past Due Invoice (PDI) Program is dedicated to securing payment for late (30+ days) VA invoices. In Q1 2024, this exclusive memebrs only benefit helped resolve over 120 invoices and recover more than $1.6 million in overdure payments to our dealers. If you are encountering late payments from your VAMC(s), visit our PDI Program webpage or contact Amy.Schoppman@nmeda.org to understand how NMEDA can help.

Apr-Jun 2024

7

CEO’s Message As we stride into the second quarter

One of our notable accomplishments

of 2024, I am thrilled to share the

this quarter was exhibiting at

remarkable progress our organization

the American Physical Therapy

has made in strengthening our

Association (APTA) Combined

industry partnerships and driving

Sections Meeting in Boston. In

value for our members.

partnership with MobilityWorks and

At NMEDA, we understand that

BraunAbility, we showcased a side

collaboration is the key to unlocking new opportunities and advancing our mission to transform lives through

Toby Cummings, CAE NMEDA - CEO

the freedom of movement.

With this in mind, our dedicated team has been actively engaging with industry partners, fostering relationships that will continue to propel us toward a brighter future.

8

NMEDA NEWS

entry conversion fitted with hand

controls and a Turney Evo seat,

relations efforts. By presenting to

allowing us to connect with over

government bodies and funding

12,000 physical therapists from

sources in British Columbia, Ontario,

across the country. This event not

and Saskatchewan, we are paving the

only raised awareness about our

way for the adoption of our Quality

industry but also paved the way for

Assurance Program (QAP) and

an affiliate partnership with APTA,

securing the backing of our members

further solidifying our commitment to

and provincial funding sources.

collaboration.

Furthering our commitment to

On the government relations front,

education and training, we recently

our unwavering efforts to improve VA

hosted a successful Manufacturer

payment practices continue to bear

Service School (MSS) event in

fruit. Amy Schoppman, our dedicated

Houston, Texas. This four-day

advocate, met with Congresswoman

event attracted 30 technicians

Brownley, the Ranking Member of

nationwide, offering immersive

the House VA Health Subcommittee,

learning experiences, interactive

and her staff to discuss a future

demonstrations, and hands-on training

congressional hearing and alternative

sessions. The positive feedback from

approaches to resolving this long-

attendees underscores the value of

standing issue. Additionally, we

these events and the dedication of

attended events hosted by BOLD PAC

our host, MobilityWorks, to ensuring a

and VoteVets, fostering relationships

seamless experience.

“

We attended events hosted by BOLD PAC and VoteVets, fostering relationships with service members in Congress who understand the intricacies of VA operations.”

with service members in Congress who understand the intricacies of VA operations. These individuals can help us navigate the path to reform.

As we look ahead, our next MSS event is scheduled for May 6-9 in Columbia, South Carolina. This event promises more opportunities for professional

Our Canadian members and

development and knowledge sharing.

stakeholders have also been a

If you would like to know more about

priority, with Amy conducting site

this event click scan the QR code and

visits across western Canada to

listen to what attendees had to say

generate support for our government

about the most recent MSS.

These achievements are a testament to the hard work and dedication of our team, as well as the unwavering support of our members and partners.

Together, we are building a strong foundation for the future, paving the way for greater accessibility, innovation, consumer quality, and inclusivity in the auto mobility industry.

I invite you all to join us on this remarkable journey, to collaborate, innovate, and continue to make a tangible difference in the lives of those we serve. Together, we can unlock new horizons and create a world where freedom of movement is a reality for all.

Apr-Jun 2024

9

NMEDA DEALER MEMBERS

ALABAMA

United Access - Phoenix 23606 N 19th Ave Phoenix, AZ 85085 (623) 879-0800 1, 3

MobilityWorks - Chico 7 Three Sevens Lane Chico, CA 95973 (800) 225-7361 1, 3

Griffin Mobility 213 Chestnut Street NW Hartselle, AL 35640 (256) 751-1365 1

United Access - Scottsdale 14885 N 83rd Pl., Ste 105 Scottsdale, AZ 85260 (480) 941-4800 1

MobilityWorks - Fresno 120 North Diamond Street Fresno, CA 93701 (559) 268-9394 1,3

High Tech Mobility LLC 3351 Warrior River Rd Hueytown, AL 35023-1304 (205) 491-2109 1, 3

United Access - Tucson 4720 N La Cholla Blvd Suite 150 Tucson, AZ 85705 (520) 293-3596 1, 3

MobilityWorks - Hawthorne 3403 Jack Northrop Ave Hawthorne, CA 902504428 (310) 432-0700 1, 3

UNITED STATES ____________________________

MobilityWorks Birmingham 3747 Pine Lane SE Bessemer, AL 35022 (205) 426-8261 1, 3 MobilityWorks - Huntsville 2150 Meridian Street North Huntsville, AL 35811 (234) 542-3022 1, 3 Superior Van & Mobility Montgomery 1647 Coosa River Pkwy Wetumpka, AL 36092 (334) 244-1011 1, 3 Sylacauga Handicapped Inc 40811 US Hwy 280 Sylacauga, AL 35150 (256) 249-3717 1,2,3

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ARKANSAS MobilityWorks - Bryant 3418 Main St Suite 400 Bryant, AR 72023 (501) 794-3100 1, 3 Superior Van & Mobility Fayetteville 2887 N College Ave Suite B Fayetteville, AR 72703 (479) 521-8433 1, 3 Superior Van & Mobility Jonesboro 2421 Sunny Meadow Drive, Ste D Jonesboro, AR 72401 (870) 933-7270 1, 3

Team Adaptive Medical Inc - Mobile 1251 Boltons Branch Drive Mobile, AL 36606 (251) 471-1088 1, 3

Superior Van & Mobility North Little Rock 7323 Cock of the Walk St Suite B North Little Rock, AR 72113 (501) 725-9070 1, 3

ARIZONA

CALIFORNIA

A.D.E. Industries, Inc. 3621 S Palo Verde Tucson, AZ 85713 (520) 571-7156 1

AERO Mobility 1001 N Weir Canyon Road Anaheim, CA 92807 (714) 973-8600 1, 2, 3

United Access - Chandler 1825 E Germann Road Suite 24 Chandler, AZ 85286 (480) 999-5939 1,2,3

Economy Medical Lifestyle Mobility 2355 Whitman Rd Ste F Concord, CA 94518-2542 (925) 671-4800 1

United Access - Goodyear 13765 W Auto Drive Suite 125 Goodyear, AZ 85338 (623) 242-0552 1,3

Gary E. Colle, Inc./dba Goldenboy of San Diego 12130 Dearborn Place Poway, CA 92064 (858) 748-9414 1, 3

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10

NMEDA NEWS

____________________________

MobilityWorks - Oakland 1822 Embarcadero Avenue Oakland, CA 94606 (510) 927-2860 1,3 MobilityWorks - Pasadena 325 North Altadena Drive Pasadena, CA 91107 (626) 584-8181 1, 3 MobilityWorks - Riverside 7239 Indiana Avenue Riverside, CA 92504 (951) 686-3152 1,3 MobilityWorks Sacramento 3127 Fite Circle Suite B Sacramento, CA 95827 (800) 225-7361 1, 3 MobilityWorks - San Diego 8130 Parkway Drive LaMesa, CA 91942 (619) 474-4072 1 MobilityWorks - Santa Clara 1245 Laurelwood Rd Santa Clara, CA 95054 (888) 473-5402 1, 3 MobilityWorks - Van Nuys 7720 North Sepulveda Blvd Van Nuys, CA 91405 (888) 473-5402 1, 3 SACVANS Mobility 5821 Florin Perkins Rd Sacramento, CA 95828 (916) 381-8267 1 United Access - Fremont 40975 Albrae St Long Beach, CA 94538 (510) 999-7959 1, 3

United Access - Long Beach 2715 Seaboard Ln Fremont, CA 90805 (562) 634-5962 1,3 United Access Sacramento 6550 Freeport Blvd Suite A Sacramento, CA 95822 (916) 392-1196 1, 3 United Access - San Bernadino 711 S Allen St San Bernardino, CA 92408 (909) 383-3883 1,3 United Access - San Diego 4797 Ruffner Street San Diego, CA 92111 (858) 541-0552 1, 3 United Access - Santa Rosa 3285 Santa Rosa Avenue Suite A Santa Rosa, CA 95707 (707) 575-6997 1, 3 United Access - Stanton 11600 Western Avenue Stanton, CA 90680 (714) 890-8262 1,3 ____________________________

COLORADO Colorado Fleet & Mobility, dba Mobility of Denver 2311 S Platte River Drive Denver, CO 80223 (844) 289-2635 1, 3 Frontier Access & Mobility Systems, Inc. - Fort Collins 819 E. Mulberry St. Fort Collins, CO 80524 (970) 223-8267 1 Mobility Driven 832 Nth Crest Unit B Grand Junction, CO 81506 (970) 712-1435 1 MobilityWorks - Aurora 1640 S Abilene St Aurora, CO 80012 (720) 640-9989 1, 3 United Access - Colorado Springs 6285 Corporate Dr Colorado Springs, CO 80919 (877) 501-8267 1, 3

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

United Access - Highlands Ranch 5910 E County Line Rd Highlands Ranch, CO 80126 (877) 501-8267 1, 2, 3 United Access - Wheat Ridge 9500 W 49th Ave Ste C107 Wheat Ridge, CO 80033 (877) 501-8267 1, 2, 3

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CONNECTICUT Advanced Wheels - East Granby 33 Bradley Park Road East Granby, CT 06026 (860) 653-8064 1, 2, 3 Advanced Wheels - East Haven 650 Coe Avenue Suite 2 East Haven, CT 06512 (203) 800-8064 1 MobilityWorks - East Hartford 104 Pitkin Street E. Hartford, CT 06108 (860) 282-8202 1, 3

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DELAWARE MobilityWorks - Bear 1010 Contractors Way Bear, DE 19701 (302) 613-7555 1, 3 NuMotion/Spinlife 773 South DuPont Hwy New Castle, DE 19720 (302) 836-4110 1

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FLORIDA Advanced Driving Systems, Inc. 662 Capital Cir NE Tallahassee, FL 32301 (850) 671-2300 1, 2, 3 Auto Express South 4852 Palm Beach Blvd Fort Myers, FL 33905 (239) 693-4000 1, 4 Custom Mobility 7199 Bryan Dairy Road Largo, FL 33777 (727) 539-8119 1, 3

Gator Custom Mobility 501 NE 23rd Ave Gainesville, FL 32609-8604 (352) 373-9673 1 Manatee Mobility Vans LLC 4224 Solutions Ln Unit 103 Bradenton, FL 34211-4931 (941) 279-6000 1 Mike Erdman Mobility 4650 US Highway 520 Cocoa, FL 32926 (321) 636-8887 1 Mobility Transportation Systems 4010 East Hillsborough Avenue Tampa, FL 33610 (813) 246-9116 1, 2, 3

MobilityWorks - Lake Worth 1925 10th Ave N Unit 1 Lake Worth, FL 33461 (561) 586-1997 1, 3

United Access - Sarasota 5611 S Tamiami Trl Sarasota, FL 34231-4140 (941) 706-4687 1, 3

MobilityWorks - Largo 8203 Ulmerton Road Largo, FL 33771 (727) 521-4248 1, 3

GEORGIA

MobilityWorks - Miami 5201 NW 77th Ave Suite 100 Miami, FL 33166 (305) 234-0071 1, 3 MobilityWorks - Ocala 7265 SW 62nd Ave Unit 1 Ocala, FL 34476 (352) 300-1173 1

MobilityWorks - Clermont 20354 US Highway 27 Clermont, FL 34715 (352) 322-2256 1, 3

MobilityWorks - Orlando 7260 Narcoossee Road Orlando, FL 32822 (407) 674-8778 1, 3

MobilityWorks - Daytona 364 Destination Daytona Lane Ormond Beach, FL 32137 (386) 586-5495 1, 3

MobilityWorks - Pompano Beach 750 E Sample Rd Bldg 1 Pompano Beach, FL 330645144 (954) 942-6033 1

MobilityWorks - Fort Lauderdale 5601 Powerline Road Suite 104 Fort Lauderdale, FL 33309 (954) 974-7028 1 MobilityWorks - Fort Myers 12530 Metro Parkway Fort Myers, FL 33966 (239) 275-1900 1 MobilityWorks - Fort Myers North 5751 Zip Dr Fort Myers, FL 33905-5035 (239) 936-6333 1 Mobilityworks - Fort Pierce 6144 S US Highway 1 Fort Pierce, FL 34982-3951 (772) 465-9600 1 MobilityWorks Jacksonville 2727 St Johns Bluff Road S Jacksonville, FL 32246 (904) 281-0111 1, 3

MobilityWorks Tallahassee 1505 Capital Circle NW Tallahassee, FL 32303 (850) 224-4383 1 MobilityWorks - Tampa 8706D East Broadway Avenue Tampa, FL 33619 (813) 628-4255 1, 3 Superior Van & Mobility Pensacola 6260 Technology Dr. Suite B Pensacola, FL 32505 (850) 378-8914 1, 3 Team Adaptive - Pensacola 3618 N Pace Blvd Pensacola, FL 32505 (850) 332-1688 1, 3 United Access - Orlando 4401 Edgewater Dr Orlando, FL 32804-1215 (407) 751-4158 1,3

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Adaptive Driving Solutions 3585 Riverwatch Parkway Augusta, GA 30907 (706) 364-2688 1, 2, 3 Custom Mobility Van & Lift Sales & Svcs. LLC 315 Whitehead Rd Athens, GA 30606 (706) 353-1099 1, 3 MobilityWorks - Atlanta 3700 Dekalb Technology Pkwy Doraville, GA 30340 (470) 427-0696 1,3 MobilityWorks - Marietta 1255 Kennestone Circle Suite 100 Marietta, GA 30066 (800) 444-9100 1,3 MobilityWorks - Savannah 3938 Ogeechee Road Savannah, GA 31405 (912) 233-1050 1 R & R Van Lift Sales & Service - Athens 164 Commerce Blvd Athens, GA 30606 (470) 276-6282 1 R & R Van Lift Sales & Service - Conyers 2130 Sigman Road Conyers, GA 30012 (770) 483-0767 1,2,3

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HAWAII Soderholm Sales & Leasing 2044 Dillingham Blvd Honolulu, HI 96819 (808) 834-1417 1, 3

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ILLINOIS

Bettenhausen Auto 8355 W 159th St Tinley Park, IL 60477-1220 (708) 532-2665 1,3

Apr-Jun 2024

11

NMEDA DEALER MEMBERS MobilityWorks - Niles 9207 N Milwaukee Ave Niles, IL 60714 (847) 673-4300 1, 3

Fishers 13095 Parkside Drive Fishers, IN 46038 (317) 436-6722 1, 3

MobilityWorks - Plainfield 23855 W Andrew Road Plainfield, IL 60585 (888) 473-5402 1, 3

Superior Van & Mobility Fort Wayne 2218 Contractors Drive Fort Wayne, IN 46818 (260) 497-8267 1, 3

MobilityWorks - Villa Park 155 East North Avenue Villa Park, IL 60181 (888) 473-5402 1, 3 Personal Mobility Champaign 1109 Parkland Ct Champaign, IL 61821 (217) 398-1188 1, 3 Personal Mobility - Peoria 7611 N Harker Drive Peoria, IL 61615 (309) 966-3089 1, 3 Personal Mobility Springfield 2924 N Dirksen Parkway Springfield, IL 62702 (217) 544-2699 1, 3 Southern Bus and Mobility - Breese 12950 Koch Lane Breese, IL 62230 (618) 526-4131 1, 3

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INDIANA McCrocklin Mobility 1136 Dilts St Anderson, IN 46017-1048 (765) 354-2261 1 MobilityWorks - Merrillville 1710 W 81st Avenue Merrillville, IN 46410 (234) 200-1339 1,3 Superior Van & Mobility Evansville 3414 Interstate Drive Evansville, IN 47715 (812) 402-8267 1, 3 Superior Van & Mobility -

Superior Van & Mobility Indianapolis 5410 South Madison Ave. Indianapolis, IN 46227 (317) 781-6900 1, 3 Superior Van & Mobility South Bend 4246 Meghan Beeler Ct. Suite 1 South Bend, IN 46628 (574) 271-1175 1, 3

Superior Van & Mobility Louisville 1506 Lakeshore Court Louisville, KY 40223 (502) 447-8267 1, 3

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LOUISIANA FastServ Medical - Bossier 1329 Driftwood Drive Bossier City, LA 71111 (318) 741-9586 1, 3

IOWA Cummings Mobility Conversions & Supply, Inc. - Des Moines 2157 NE 58th Ave Des Moines, IA 50313-1633 (515) 207-3555 1

Superior Van & Mobility Baton Rouge 17260 Jefferson Hwy Ste A Baton Rouge, LA 708176915 (225) 663-8830 1, 3

MobilityWorks - Grimes 3450 SE Miehe DrSuite 1 Grimes, IA 50111 (501) 795-3100 1, 3

Superior Van & Mobility New Orleans 125 James Dr W Ste 200 Siant Rose, LA 70087 (504) 684-2100 1,3

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Siebert Mobility of Iowa LLC 3554 Dolphin Drive Iowa City, IA 52240 (319) 351-3159 1,3

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KANSAS

Jerry’s Mobility 8001 Belair Rd Baltimore, MD 21236-3709 (410) 661-5700 1 Koons Ford of Annapolis 2540 Riva Road Annapolis, MD 21401 (410) 224-2100 1, 3 MobilityWorks - Baltimore 2601 N Rolling Road Windsor, MD 21244 (443) 384-0080 1 MobilityWorks - Beltsville 11409 Maryland Avenue Beltsville, MD 20705 (727) 521-4248 1, 3 Oneness Mobility Service LLC 7913 Cryden Way Forstville, MD 20747 (301) 568-6686 1, 2, 3 The Customizers, Inc. 14133 Pennsylvania Ave Hagerstown, MD 21742 (301) 797-7727 1 Total Mobility Services Inc - Frederick 5411 Yukon Court Suite B Frederick, MD 21703 (240) 490-7840 1, 3

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MASSACHUSETTS

MAINE

Adaptive Mobility Equipment, Inc. 1551 Fall River Ave Seekonk, MA 02771 (508) 336-2556 1, 3

MobilityWorks - Bangor 1766 Hammond St Hermon, ME 04401-1119 (888) 473-5402 1

Banner Mobility Resources Inc. 231 SE 53rd St Ste C Topeka, KS 66609 (785) 235-3070 1

MobilityWorks - Gray 32 Lewiston Road Unit 2B Gray, ME 04039 (207) 657-6664 1,3

Kansas Truck Mobility 8846 West Monroe Circle Wichita, KS 67209 (316) 722-4291 1

MARYLAND

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NMEDA NEWS

Superior Van & Mobility Lexington 761 East New Circle Road Lexington, KY 40505 (859) 253-1832 1, 3

FastServ Medical - Monroe 112 Summer Lane West Monroe, LA 71291 (318) 396-3366 1, 3

United Access - Lenexa 7921 Bond St Lenexa, KS 66214 (877) 501-8267 1, 3

12

KENTUCKY

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All Mobility Store LLC 8999 Ocean Hwy Delmar, MD 21875 (410) 543-4323 1, 3 BEDCO Mobility 6300 Falls Rd Unit 2 Baltimore, MD 21209 (410) 825-1440 1

Advanced Wheels - North Oxford 6 Boulder Pkwy North Oxford, MA 015371225 (508) 731-0073 1 MobilityWorks - North Attleboro 57 George Levin Drive N. Attleboro, MA 02760 (508) 643-0605 1,3 MobilityWorks - Norwood 560 Boston Providence Highway Norwood, MA 02062 (781) 278-8885 1, 3

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

MobilityWorks - Woburn 299 Washington Street Suite H Woburn, MA 01801 (339) 298-5650 1,3

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MICHIGAN Access Mobility Center 7620 Eastman Avenue Midland, MI 48642 (989) 633-6100 1 Clock Mobility - Grand Rapids 6700 Clay Ave Grand Rapids, MI 49548 (616) 698-9400 1, 2, 3 Clock Mobility - Lansing 603 N Waverly Rd Lansing, MI 48917-2800 (517) 272-4488 1 Clock Mobility - Traverse City 587 W Blue Star Drive Traverse City, MI 49684 (231) 943-9890 1 Creative Mobility Group Byron Center 7740 Clyde Park Avenue SW Byron Center, MI 49315 (616) 583-9730 1 Creative Mobility Group Madison Heights 32217 Stephenson Hwy Madison Heights, MI 48071 (248) 577-5430 1, 3 Creative Mobility Group, Inc. - Wayne 33073 Michigan Avenue Wayne, MI 48184 (734) 595-4400 1, 3 MobilityWorks - Detroit 1604 East 14 Mile Road Madison Heights, MI 48071 (888) 473-5402 1, 3 MobilityWorks - Livonia 12350 Belden Ct Livonia, MI 48150 (734) 245-2318 1 MobilityWorks - Saginaw 8175 Gratiot Road Saginaw, MI 48609 (888) 473-5402 1, 3

Superior Van & Mobility Ann Arbor 3858 Bestech Rd Ste A Ypsilanti, MI 48197-3294 (734) 802-5286 1, 3 ____________________________

MINNESOTA Bert’s Truck Equipment of Moorhead, Inc. 2206 5th Ave N Moorhead, MN 56560 (218) 233-8681 1

Total Mobility Concepts LLC 2074 Cliff Gookin Blvd Tupelo, MS 38801 (662) 269-2068 1

NEBRASKA

MISSOURI

MobilityWorks - Omaha 4044 South 60th St Omaha, NE 68117 (402) 991-2555 1, 3

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DW Auto & Home Mobility Specialties 1208 N Garth Ave Columbia, MO 65203 (800) 568-2271 1, 2, 3

Cummings Mobility Albertville 6540 Jansen Ave NE Albertville, MN 55301 (763) 497-0103 1, 2, 3

MobilityWorks - Kansas City 1115 SW Oldham Pkwy Lees Summit, MO 640812477 (816) 600-5124 1

Cummings Mobility Burnsville 2511 West Hwy 13 Burnsville, MN 55337 (952) 435-8889 1

Southern Bus & Mobility Inc - Valley Park 80 South Highway Drive Valley Park, MO 63088 (636) 825-0700 1

Cummings Mobility - Little Canada 2940 Rice St. Little Canada, MN 55113 (651) 633-7887 1

United Access - Cape Girardeau 753 S Kingshighway St Cape Girardeau, MO 63703 (877) 501-8267 1,3

MobilityWorks - Roseville 1915 County Rd C West Roseville, MN 55113 (234) 312-2000 1, 3

United Access - Columbia 618 Jackson St Columbia, MO 65203 (877) 501-8267 1,3

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MISSISSIPPI Js Mobility Unlimited Inc 3880 Flowood Drive Flowood, MS 39232 (601) 939-2112 1, 2, 3 Legacy Vans 140 Business Center Pkwy Suite A Pearl, MS 39208-5527 (601) 981-0042 1, 3 Mobility Systems Inc 2857 Oak Grove Road Hattiesburg, MS 39402 (601) 264-0609 1, 2, 3 Team Adaptive Inc - Biloxi 978 Tommy Munro Drive Biloxi, MS 39532 (228) 388-5700 1, 3

United Access - Fenton 980 S Highway Dr Fenton, MO 63026 (877) 501-8267 1 United Access - Kansas City 8200 NW 97th Ter Kansas City, MO 64153 (877) 501-8267 1, 3 United Access - Springfield MO 1389 N Cedarbrook Ave Springfield, MO 65802 (877) 501-8267 1, 3 United Access - St. Louis (North) 9389 Natural Bridge Rd St Louis, MO 63134 (877) 501-8267 1, 2, 3

Mobility Motoring 7222 South 142nd Street Omaha, NE 68138 (402) 884-3333 1, 3

Superior Van & Mobility Omaha 11147 Mockingbird Dr. Omaha, NE 68137 (402) 934-7826 1, 3

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NEVADA United Access - Las Vegas 6001 S Decatur Blvd Ste N Las Vegas, NV 89118 (702) 434-3030 1, 3 MobilityWorks - Las Vegas 3575 W Cheyenne Ave Suite #108 North Las Vegas, NV 89032-8257 (702) 876-9606 1, 3

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NEW HAMPSHIRE New England Motor Car Co Inc 13 River Road Hudson, NH 03051 (603) 888-1207 1, 3 MobilityWorks Londonderry 54 Wentworth Avenue Londonderry, NH 03053 (603) 437-4444 1, 2, 3

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NEW JERSEY Drive-Master Co., Inc. 37 Daniel Road West Fairfield, NJ 07004 (973) 808-9709 1, 2, 3 FTMobility 255 US Highway 46 West Saddle Brook, NJ 07663 (973) 546-1900 1

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Apr-Jun 2024

13

NMEDA DEALER MEMBERS MobilityWorks Cinnaminson 2303 Wallace Blvd Cinnaminson, NJ 08077 (888) 473-5402 1,3 MobilityWorks Farmingdale 5105 State Route 33 Wall Township, NJ 07727 (888) 473-5402 1, 3 MobilityWorks - Highland Park 211 Woodbridge Ave Highland Park, NJ 08904 (732) 640-5350 1,3 MobilityWorks - Woodbury 1549 Gateway Blvd Woodbury, NJ 08096 (888) 473-5402 1,2,3 ____________________________

NEW MEXICO United Access Albuquerque 3825 Osuna Rd NE Ste 1 Albuquerque, NM 87109 (877) 501-8267 1,2,3

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NEW YORK Bussani Mobility Bethpage 500 Central Ave Bethpage, NY 11714 (516) 938-5207 1, 3 Bussani Mobility Mamaroneck 501 Concord Avenue Mamaroneck, NY 10543 (914) 835-8267 1, 3 Bussani Mobility Team East, LLC 401 E Middle Country Road Smithtown, NY 11787 (631) 240-4128 1 Bussani Mobility Team MHV, LLC 38 Old Sawkill Rd Kingston, NY 12401-1206 (845) 450-1980 1 MobilityWorks - Albany 1892 Central Avenue Suite 25 Albany, NY 12205 (888) 473-5402 1, 3

14

NMEDA NEWS

MobilityWorks - Buffalo 3560 Sheridan Drive Amherst, NY 14226 (716) 342-3530 1,3 MobilityWorks - Long Island 90 E Jefryn Blvd Suite A Deer Park, NY 11729 (302) 613-7555 1 Tim’s Trim, Inc. 25 Bermar Park Rochester, NY 14624 (585) 429-6270 1, 2, 3 United Access - Rochester 3760 West Henrietta Rd Rochester, NY 14623 (585) 427-7220 1,3 United Access - Syracuse 2211 Erie Blvd E Syracuse, NY 13224 (877) 501-8267 1,3 United Access Williamsville 5375 Transit Rd Buffalo, NY 14221-2823 (716) 759-6811 1

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NORTH CAROLINA Ilderton Conversion Company 501 S Hamilton St High Point, NC 27260-7655 (336) 841-2020 1, 2, 3 Ilderton Conversion of Asheville 735 Dogwood Road Asheville, NC 28806 (828) 670-1111 1, 3 Ilderton Conversion of Charlotte 1424 Archdale Drive Charlotte, NC 28210 (704) 523-2022 1, 3 MobilityWorks - Charlotte 4025 Queen City Drive Charlotte, NC 28208 (704) 399-0900 1, 3 MobilityWorks - Concord 4012 Dearborn Place NW Concord, NC 28027 (704) 886-0868 1

Stalls Medical Inc dba Adaptive Vans Inc 7980 Chapel Hill Road Suite 101 Cary, NC 27513 (919) 233-0732 1 Van Products - Raleigh 2521 Noblin Road Raleigh, NC 27604 (919) 878-7110 1, 3 Van Products - Wilmington 394 N Green Meadow Drive Wilmington, NC 28405 (910) 793-5661 1 ________________________

OHIO Columbus Mobility Specialists, LLC 6330 Proprietors Rd Suite C Worthington, OH 43085 (614) 825-8996 1, 2, 3 Key Mobility Services 1944 US State Route 68 North Xenia, OH 45385 (937) 374-3226 1 Marietta Mobility Steves Vans & Accessories Unl 221 Pike Street Marietta, OH 45750 (800) 690-4950 1, 2, 3 MobilityWorks - Akron 810 Moe Drive Akron, OH 44310 (888) 473-5402 1, 3

MobilityWorks - Toledo 1020 Laskey Road Toledo, OH 43612 (888) 473-5402 1, 3

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OKLAHOMA Handicapped Vehicle Services Unlimited 7434 East 46th Street Tulsa, OK 74145 (918) 622-8400 1 John Vance Motors dba Newby-Vance Mobility Guthrie 5632 South Division Street Guthrie, OK 73044 (405) 282-2113 1, 3 John Vance Motors dba Newby-Vance Mobility Oklahoma City 7500 S Shields Blvd Oklahoma City, OK 73149 (405) 778-2013 1, 3 Mobility One Transportation 14720 East Admiral Place Suite AB Tulsa, OK 74116 (918) 437-4488 1 United Access - Oklahoma City 730 W Hefner Rd Oklahoma City, OK 73114 (877) 501-8267 1, 3

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OREGON

MobilityWorks - Bedford Heights 5040 Richmond Rd. Bedford Heights, OH 44146 (800) 951-6238 1,3

United Access - Hillsboro 5170 NE Five Oaks Dr Hillsboro, OR 97124-5608 (877) 501-8267 1, 2, 3

MobilityWorks - Columbus 7233 Industrial Parkway Plain City, OH 43064 (614) 873-1580 1,3

United Access - Portland (East) 12905 NE Airport Way Portland, OR 97230 (877) 501-8267 1, 3

MobilityWorks - Dayton 214 Valley Street Dayton, OH 45404 (937) 963-0733 1,3

United Access - Springfield 3574 Marcola Road Springfield, OR 97477 (541) 726-4001 1, 3

MobilityWorks - Sharonville 11755 Mosteller Rd Sharonville, OH 45241 (513) 791-4000 1,3

United Access - Wilsonville 9740 SW Wilsonville Road Suite 250 Wilsonville, OR 97070 (971) 224-5895 1, 3 ____________________________

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

PENNSYLVANIA

PUERTO RICO

Keller Wheelchair Lifts 197 Main Street Luzerne, PA 18709 (570) 288-1004 1, 2, 3

All Mobility Puerto Rico, Inc. Carr 838 KM 1.8 Int Sector Melia Leon Guaynabo, PR 00969 (787) 398-3444 1

Keystone Coach Works 4786 Library Road Bethel Park, PA 15102 (412) 833-1900 1,2,3 MobilityWorks - Allentown 2200 South 12th St Suite 2210 Allentown, PA 18103 (888) 473-5402 1,2,3

Equipos Pro Impedidos De P.R., Inc. Carr #1 Int R796 Km 10.4 Bo. Bairoa La 25 Caguas, PR 00725 (787) 746-7667 1,3 ____________________________

SOUTH CAROLINA

MobilityWorks Philadelphia 925 South Trooper Road Norristown, PA 19403 (888) 473-5402 1,2,3

lderton Conversion of Charleston LLC 8550 Rivers Avenue North Charleston, SC 29406 (843) 576-0414 1, 3

MobilityWorks - Pittsburgh 1012 Seco Road Monroeville, PA 15146 (888) 473-5402 1,3

MobilityWorks - Columbia 3624 Fernandina Road Columbia, SC 29210 (803) 828-5754 1

MobilityWorks - Robinson Township 5460 Campbells Run Rd Suite 100 Robinson Twp, PA 15205 (412) 799-6929 1, 3

MobilityWorks - Greenville 563 Woodruff Road Greenville, SC 29607 (864) 293-7171 1

Palmiero Mobility 16165 Conneaut Lake Road Meadville, PA 16335 (814) 336-1061 1

MobilityWorks - Murrells Inlet 11816 Highway 17 Bypass Murrells Inlet, SC 29576 (843) 268-4850 1, 3

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Steffy’s Garage Inc dba SGI Mobility 235 W Main Street Leola, PA 17540 (717) 656-6065 1, 3

SOUTH DAKOTA

Team Toyota of Glen Mills 1050 Baltimore Pike Glen Mills, PA 19342-1013 (484) 845-7915 1, 3

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Total Mobility Services Inc - Boswell 4785 Penn Avenue Boswell, PA 15531 (814) 629-9935 1, 2, 3 Total Mobility Services Inc - Harrisburg 7917 Derry Street Suite 124 Harrisburg, PA 17111 (800) 558-7408 1, 3

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MobilityWorks - Tea 200 1st Street Tea, SD 57064 (605) 498-2200 1, 3

TENNESSEE Apple Independence Mobility 1750 Lee Seminary Road Cookeville, TN 38506 (877) 528-5788 1 MobilityWorks Chattanooga 3614 Elwood Ln Chattanooga, TN 37416 (423) 308-8267 1, 3

MobilityWorks - Gallatin 495 Myatt Dr Madison, TN 37115 (615) 451-7389 1 MobilityWorks - Nashville 173 Industrial Drive Lavergne, TN 37086 (615) 280-5058 1,3 Superior Van & Mobility Knoxville 10640 Braden Dickey Lane Knoxville, TN 37932 (865) 622-6550 1, 3 United Access - Memphis 2165 Hillshire Cir Memphis, TN 38133 (877) 501-8267 1, 3 ____________________________

TEXAS Access2Mobility, Inc. 12406 State Highway 155 S. Tyler, TX 75703 (903) 592-6760 1, 3 American Lift Aids Beaumont 2310 Calder Ave Beaumont, TX 77702 (409) 832-3400 1, 2, 3 American Lift Aids, Inc. Tyler 2407 W Southwest Loop 323 Tyler, TX 75701 (903) 581-8844 1, 2, 3 Andy’s Mobility & Lift Services 1502 Santa Ursula Laredo, TX 78040 (956) 722-7371 1 Lift Aids Inc 1500 Westpark Way Euless, TX 76040 (817) 835-0035 1, 2, 3 MobilityWorks - Austin 239 Commercial Drive Buda, TX 78610 (512) 295-3800 1,3 MobilityWorks - Dallas 4150 Interstate 30 Mesquite, TX 75150 (972) 270-7114 1,3

MobilityWorks - Fort Worth 2110 N Beach Ft Worth, TX 76111 (866) 211-8267 1, 3 MobilityWorks - Houston 3327 S Sam Houston Pkwy Suite 300 Houston, TX 77047 (346) 226-6999 1 MobilityWorks - San Antonio 6473 DeZavala Road San Antonio, TX 78249 (210) 697-8884 1,2,3 MobilityWorks - Selma 16262 IH 35 North Selma, TX 78154 (210) 718-0055 1,3 MobilityWorks - Waco 4980 S Loop 340 Robinson, TX 76706-4640 (254) 754-2700 1,3 Open Road Mobility Amarillo 6669 Canyon Drive Amarillo, TX 79110 (806) 353-2747 1 Open Road Mobility Lubbock 7411 82nd Street Lubbock, TX 79424 (806) 771-5873 1, 2, 3 United Access - Arlington 2432 E Randol Mill Rd Arlington, TX 76011-6335 (817) 402-0069 1, 3 United Access - Bryan 2214 N Earl Rudder Freeway Bryan, TX 77808 (979) 307-7676 1, 3 United Access - Carrollton 2109 Luna Rd Ste 200 Carrollton, TX 75006 (877) 501-8267 1, 3 United Access - El Paso 8736 Gateway East Blvd Suite B El Paso, TX 79907 (915) 585-0775 1

Apr-Jun 2024

15

NMEDA DEALER MEMBERS United Access - Houston 6836 N Sam Houston Pkwy W Houston, TX 77064 (713) 874-9100 1, 2, 3 United Access - McAllen 120 North 20th Street McAllen, TX 78501 (956) 971-0001 1 United Access - Pasadena 3430 E Sam Houston Parkway S Pasadena, TX 77505 (281) 487-1969 1, 2, 3 United Access - Pflugerville 15301 Interstate 35 Ste A Pflugerville, TX 78660 (512) 436-0820 1, 3 United Access - Rowlett 2704 Lawing Ln 300 Rowlett, TX 75088 (877) 501-8267 1, 2, 3

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Utah United Access - Woods Cross 2262 S 1200 W Ste 106 Woods Cross, UT 84087 (877) 501-8267 1 ____________________________

VERMONT MobilityWorks - Essex Junction 5C David Drive Essex Junction, VT 05452 (802) 878-8640 1,3

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16

NMEDA NEWS

VIRGINIA

WASHINGTON

WISCONSIN

Driver Rehabilitation Center of Excellence d/b/a DRCE Mobility Solutions 14101 Parke Long Court Ste E Chantilly, VA 20151 (703) 345-2990 1, 3

Goldenwest Mobility 1815 E Francis Ave Spokane, WA 99208 (509) 484-3842 1, 3

A & J Mobility - De Pere 1330 Mid Valley Drive De Pere, WI 54115 (920) 632-4882 1, 3

MobilityWorks - Tacoma 6053 Tacoma Mall Blvd Tacoma, WA 98409-6826 (253) 267-5280 1, 3

A & J Mobility - Eau Claire 2650 Prospect Drive Eau Claire, WI 54703 (715) 874-6630 1, 3

MobilityWorks Woodinville 21704 87th Ave SE Woodinville, WA 98072 (425) 481-6546 1, 3

A & J Mobility - McFarland 4603 Triangle St McFarland, WI 53558 (608) 579-1500 1, 3

Independent Lifestyles 4880 South Amherst Hwy Madison Heights, VA 24572 (434) 846-7510 1 MITS of VA 2075 W Main Street Waynesboro, VA 22980 (540) 932-7300 1 Mobility Plus Inc of Virginia 763 Union Street Salem, VA 24153 (540) 389-3400 1, 3 MobilityWorks - Alexandria 5751 General Washington Dr Alexandria, VA 22312 (571) 421-2647 1 MobilityWorks - Norfolk 6059 Virginia Beach Blvd Norfolk, VA 23502 (757) 455-9889 1,3 MobilityWorks - North Chesterfield 7450 Midlothian Turnpike North Chesterfield, VA 23225 (804) 220-0611 1,3 Priority Honda Hampton dba Priority Mobility 4115 W Mercury Blvd.

Hampton, VA 23666 (757) 838-1252 1

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United Access - Everett 7202 Evergreen Way Everett, WA 98203 (425) 353-6563 1, 3 United Access - Redmond 14640 NE 91st Street Suite A Redmond, WA 98052 (425) 406-8484 1 United Access - Sumner 6015 160th Avenue East Sumner, WA 98390 (253) 863-4744 1, 2, 3

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WEST VIRGINIA Total Mobility Services Inc - Hurricane 146 Stricklin Rd Hurricane, WV 25526-6734 (304) 727-9478 1, 3

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A & J Mobility - Richfield 3058 Helsan Drive Richfield, WI 53076 (800) 517-1024 1, 3 A & J Mobility - Valders 333 Washington Street Valders, WI 54245 (920) 775-9333 1, 2, 3 MobilityWorks - Eau Claire 3115 Oak Knoll Dr Eau Claire, WI 54701-8485 (715) 495-1310 1, 3 MobilityWorks - Green Bay 844 Ontario Road Green Bay, WI 54311 (920) 491-8384 1,3 MobilityWorks - Waukesha N8 W22195 Johnson Drive Ste 130 Waukesha, WI 53186 (888) 473-5402 1,3

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

CANADA

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ALBERTA ECO Medical 18303 107 Avenue Edmonton, AB T5S 1K4 (780) 483-6232 1, 3 Silver Cross Automotive Inc. - Calgary 4216 54 Avenue SE Unit 60 Calgary, AB T2C 2E3 (403) 243-6300 1, 3

Silver Cross Automotive Inc. - Maple Ridge 11393 Kingston St. Unit 4 Maple Ridge, BC V2X 0Y7 (877) 215-7609 1

QUEBEC

SASKATCHEWAN

Adaptation 04 Inc 3025 rue Girard Trois-Rivières, QC G8Z 2M4 (819) 372-0102 1, 3

PrairieHeart Mobility 3033 Saskatchewan Drive Regina, SK S4T 1H5 (306) 584-8456 1, 3

ONTARIO

Centre d Autonomie 399 Ave De La Friche Dolbeau Mistassini, QC G8L 2T3 (418) 276-8336 1,3

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Conval-Aid/Liftability 2600 Lancaster Road Ottawa, ON K1B 4Z4 (613) 738-2721 1 Goldline Mobility & Conversions 762 Industrial Road London, ON N5V 3N7 (519) 453-0480 1, 2, 3

Centre de L’auto StLambert 145 Damase Breton St-Lambert de Lauzon, QC G0S 2W0 (866) 641-0419 1, 3

BRITISH COLUMBIA

Northend Mobility 301 Aqueduct Street Welland, ON L3C 1C9 (905) 735-5552 1, 2

Eureka Solutions - Levis 107-829 J-Ambroise Craig Levis, QC G7A 2N2 (866) 562-2555 1

Alliance Mobility Solutions - Kelowna 1791 Baron Rd Kelowna, BC V1X 6C3 (236) 420-1400 1, 3

Silver Cross Automotive Inc. - London 2028 Dundas Street London, ON N5V 1R2 (844) 799-5464 1

Eureka Solutions Longueuil 2755 Montee St Hubert Longueuil, QC J3Y 4H6 (866) 562-2555 1, 3

Alliance Mobility Solutions - Richmond 12211 Vulcan Way #110 Richmond, BC V6V 1J7 (604) 370-7004 1, 3

Silver Cross Automotive Inc. - Ottowa 5300 Canotek Road Unit 42 Ottawa, ON K1J 1A4 (613) 290-5279 1

Eureka Solutions Sherbrooke 5018 Industrial Blvd Sherbrooke, QC J1R 0P4 (866) 562-2555 1, 3

Alliance Mobility Solutions Ltd - Victoria 750 Enterprise Crescent #300 Victoria, BC V8Z 6R4 (250) 391-0388 1, 3

Silver Cross Automotive Inc. - Toronto 14 Goodmark Place Etobicoke, ON M9W 6R1 (844) 799-5464 1

SMVR 2 Visions Inc 414 Blvd St Germain Ouest Rimouski, QC G5L 3N4 (418) 723-9225 1, 3

Silver Cross Automotive Inc. - Edmonton 14568-116 Ave. Edmonton, AB T5M 3E9 (844) 799-5464 1

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Medichair Northern BC 849 2nd Avenue Prince George, BC V2L 3A6 (250) 562-8280 1 Sidewinder Conversions & Mobility Ltd. 44658 Yale Road West Chilliwack, BC V2R 0G5 (604) 792-2082 1,2,3

Silver Cross Automotive Inc. - Waterloo 675A Davenport Road Waterloo, ON N2V 2E2 (844) 799-5464 1,2,3

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TVR Technologies Inc. 20 Rue des Metiers Lavaltrie, QC J5T 0H4 (888) 919-2555 1, 3 Van Action 2005 Inc 4350 Autoroute 13 Laval, QC H7R 6E9 (800) 668-8705 1, 2, 3

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Apr-Jun 2024

17

Officer’s Message Navigating Advancements from a Dealer’s Perspective Entering my 20th year, I have observed with appreciation the progressive evolution and notable achievements within the mobility industry. Some of the accomplishments that come to mind are:

Dan Walsh

Bussani Mobility Team

18

NMEDA NEWS

»

The days of paying for a vehicle months before ever laying eyes on it are long gone.

»

The ability to stock multiple vehicles for customers to choose from.

»

An expanding sales portfolio that includes a variety of chassis and conversion combinations.

»

Vehicles are tested much more vigorously and are much safer for our customers.

»

Offering converted Hybrid and Sport Utility Vehicles.

»

Improved digitalization and online presence.

»

The ability to offer customers a robust vehicle service contract.

I have witnessed firsthand our manufacturers challenge

fathom. But if we were to measure this against the

their R&D teams to advance their products and

mobility industry, we would not find a fraction of TSBs

conversion process. They are no longer accepting spliced

available. Colleagues and fellow dealers echo that

harnesses and straightened brake lines. They are now

manufacturers must develop a solution (TSBs). While

tasked with creating more reliable components, such as

there is truth to this on many levels, I am unsure if

purpose-built harnesses and gateway modules.

everyone knows how these bulletins are created and how

Despite the incredible feeling of advancement, we are still

they help reduce the ever-rising product costs.

so far behind the OEMs, and the gap is not decreasing as

You read that correctly: TSBs can help reduce ever-rising

much as it should be. While reading this, you might have

product costs.

some negative concerns about some advances, such as:

Automobiles are complex machines with thousands of

increasing prices, complex repairs, and understanding or keeping up with today’s technology. While there are many contributing factors at play, I feel as dealers, by understanding Technical Service Bulletins (TSBs), we can look at and address all three of these concerns. Yes, for those who know me, it all comes back to the service department.

interconnected components, and despite rigorous testing during development, issues can arise post-production.

To address these concerns efficiently, automotive manufacturers employ a systematic approach, including the creation of Technical Service Bulletins (TSBs). They serve as essential guides for technicians, providing detailed instructions for diagnosing and resolving issues

If you were to search any vehicle on an OEM technical

affecting vehicles. Let’s delve into the intricacies of how

website, you would find more TSBs than you could

these critical documents are crafted and where we might see an opportunity for improvement.

The Dealer’s Role: •

Identifying Issues: The TSB often begins by identifying recurring problems reported to the manufacturers by dealership technicians.

•

Analysis and Diagnosis: The diagnosis phase involves scrutinizing data, conducting tests, and disassembling components to pinpoint the root cause. The manufacturer’s aftersales department may need to assist, but the technician needs to have the product knowledge and time to do most of the research.

•

Documenting: The most crucial step is the documentation. Frequently, due to the need to move on to the next vehicle, the cause, symptom, or correction is too ambiguous. Proper documentation is as vital to getting the repair completed, as well as necessary for the manufacturer to act on our information. It is often unfamiliar for the dealer.

The Manufacturer’s Role: •

Developing Solutions: Armed with insights from the dealer service diagnosis, Manufacturers must have a system to collect dealer field data and have an established systematic problem-solving approach. Mobility Manufacturers must bring the dealer and customer voice to their internal quality, manufacturing, production, and engineering departments to brainstorm and create viable solutions.

•

Documenting the Bulletin: With the solution in hand, the next step is to document the findings in a TSB. This document is a comprehensive guide detailing the issue, its cause, and step-by-step instructions for diagnosis and repair. It is important that the manufacturers provide details the dealer service technician needs, what product, what manufacturing period it impacts, parts require, time required etc.

•

Distribution: Once finalized, the TSB is dispersed to authorized dealerships. Efficient distribution ensures that technicians across the network are equipped with the latest information to address emerging issues promptly.

Looking at the steps of this process, it is clear how

to diagnose and document the details of their findings.

frustrating it can be to repair vehicles efficiently and why

Manufacturers must establish a direct correlation of

we are so behind. With the rapid advancement of OEM

these repairs through a VIN search and provide fault

technology, we must start taking this seriously by making

codes to read in the field. Thus, creating a vast and

joint efforts to find a solution.

efficient database of TSBs for the industry to rely on,

In summary, we have a lot of work to do. Dealers must advance their technicians’ capabilities and empower them

while better serving our customers and reducing costs.

INDUSTRY ADVISOR

CRP 15-year Status Report

Harry Baergen

NMEDA CRP Coordinator Harry Baergen was previously the Regulation Enforcement Officer for Transport Canada. Currently, he acts as the Compliance Review Program (CRP) Coordinator for NMEDA. If you have any questions about the contents of this article, or about the NMEDA CRP, contact Harry Baergen at 778.888.2210.

The NMEDA Compliance Review

website, companies that alter vehicles

Program (CRP) was implemented

are required by federal law to comply

in 2009 and has been running

with C/FMVSS. However, unlike

for 15 consecutive years. The

Europe and other countries where

program is part of NMEDA’s

governments type-approve vehicles,

initiative to collaborate with

North American vehicle manufacturers

member manufacturers, alterers,

and alterers operate under a self-

and modifiers of adaptive vehicles,

certification system. Therefore, by

toward the common goal of raising

selecting certain standards the

the level of compliance with federal

CRP provides mobility dealers and

motor vehicle safety standards (F/

consumers with a means to identify

CMVSS) in the United States and

those companies who have properly

“

...the CRP intends to progressively bring the compliance level in the second-stage adaptive industry to a level that is more in line with the testing, technology and professionalism contained in the original factory vehicles.”

Canada. From its inception, the

certified their product. The CRP

CRP intends to progressively bring

website provides a list of alterers who

the compliance level in the second-

have demonstrated to CRP, by way

stage adaptive industry to a level

of test reports and other certification

that is more in line with the testing,

documents, that their vehicles comply

technology and professionalism

with a list of selected federal safety

contained in the original factory

standards. This also helps consumers

vehicles. At the same time, the

make buying decisions.

CRP guides mobility dealers, and consumers in selecting quality and safe mobility solutions.

As stated on the NMEDA CRP

20

NMEDA NEWS

To apply for CRP, companies submit the required certification/test documents to the NMEDA office, in confidence, along with a completed

INDUSTRY ADVISOR

vehicle description form and a set administrative fee to cover NMEDA’s costs. NMEDA then forwards the documents to the CRP coordinator who does a preliminary check, contacts the company for anything amiss and then has the documents evaluated by an independent industry expert who is knowledgeable in the specific C/FMVSS applicable to each product line. The evaluator is also

Circuit Breaker article.

To add the next model year to an existing website posting, a manufacturer/alterer will only provide NMEDA with confirmation that the OEM model range and the alterer’s conversion have not changed, or that cosmetic changes have not affected any applicable federal standard.

Status quo

been performed on Chrysler, Honda, Volkswagen, Toyota, Kia and Ford, van models with side entry, rear entry and dual entry conversions, for model years 2008 to 2024. A change since the last report ten years ago, Ford Transit and Dodge ProMaster conversions and hybrid electric minivans are also being listed by alterers.

Another addition is six non-member conversion companies listed on the

Presently, there are 10 member

NMEDA website, for some standards,

government would use in case the

alterers listed on the NMEDA website

in a separate category, including

government should evaluate the same

who have carried out certification

adaptive GM pick-up trucks.

documents.

testing on all their products for all

The CRP coordinator then compiles

selected standards. These tests have

familiar with the criteria the federal

the experts review. Those alterers whose products CRP has determined to comply with the reviewed standards will be asked if they wish

Current selected standards CRP currently reviews the following standards:

to be listed by NMEDA on its website along with the applicable F/CMVSS that were evaluated. Where the documents require more rationale,

1. F/CMVSS 110, ‘Tire Selection and Rims,’ tire placard, 2. F/CMVSS 207/210, ‘Seat and Seat Belt Anchorages,’ all requirements,

or where information is missing, the

3. F/CMVSS 208, ‘Occupant Frontal Impact,’ 35 mph with 50th percentile male

CRP coordinator will try to work

ATD,

with the manufacturer/alterer/test

4. F/CMVSS 214, ‘Side Impact Protection,’

lab to help provide the rationale and missing information and will provide

5. FMVSS 225, CMVSS 210.1 and 210.2 ’Child Restraints,’

advice if desired on how to improve

6. F/CMSS 206, ‘Door Locks and Door Retention Components’ (voluntarily),

the company’s test procedures and

7. F/CMVSS 302, ‘Flammability of Interior Materials,’

document compilation.

Recently, NMEDA added the option for alterers to use an accredited lab

8. F/CMVSS 301, ‘Fuel System Integrity,’ all requirements, 9. F/CMVSS 305, ‘Electrolyte Spillage and Electrical Shock Protection,’

to do the compliance review. Under

10. FMVSS 403, ‘Platform Lift Systems for Motor Vehicles,’

this program, a test lab that NMEDA

11. FMVSS 404, ‘Platform Lift Installations in Motor Vehicles,’

has accredited through a rigid procedure submits a test plan to CRP on behalf of the client for approval.

12. NMEDA Guidelines WTORS - C10, ‘Wheelchair Tie-down Occupant Restraint System,’

After the testing, the lab submits

13. 49 CFR 38.23(b) ‘Ramp Design Load,’

the test results to CRP which sends

14. SAE 2093, ‘Durability Test / Power Operated Ramps,’

a proposed website posting to the alterer or component manufacturer.

15. CARB E.O., ‘Emission Control.’

This Accredited Lab Program is described in detail in the July/ September 2023 Industry Advisor

Apr-Jun 2024

21

INDUSTRY ADVISOR (Continued)

Listed vehicles

Components

Adding new standards

Before a new type of vehicle is

NMEDA is also currently working

Since federal standards are

posted, there may be a period when

with manufacturers to post certain

constantly changing, to keep

the CRP coordinator will work with

components on the CRP list. The

pace with advancing technology

a company to provide any advice

component certification documents

and environmental, social and

that may be required to ensure the

and test reports will undergo the

infrastructure changes, the CRP tries

prototype vehicle(s) is designed, not

same processing procedures as

to stay abreast of new requirements

only to pass certification testing, but

those for vehicle application. The

as they are promulgated by the

to cover all production vehicles that

website posting will indicate each

governments. The CRP then

the testing is intended to represent.

vehicle make, model, and model year

incorporates those changes into

Sometimes this may require an

in which the component has been

the program. At the same time,

alterer to press the OEM for basic

tested and subsequently in which

CRP looks for ways to test that will

information concerning the necessity

vehicle make, model, and model year

provide maximum benefits with

to test more vehicles to represent

the component can be installed to

minimum cost. For example, when the

differences between models,

comply. For example, components

additional frontal crash requirements

such as a 4WD model and a 2WD

such as wheelchair lifts will be posted

for C/FMVSS 208 came into effect

model or between different engine

under FMVSS 403 along with the

after 2010, CRP advocated the

configurations. Where the OEM has

suitable vehicles in which they are

combining of the F/CMVSS 35 mph

tested both or all models, the OEM

designed to be installed. Component

frontal crash with the F/CMVSS 301,

may be more forthcoming with that

posting may also encourage

Fuel System Integrity frontal crash, so

information. Still, where the OEM has

component manufacturers and

that the same vehicle may be used for

tested only one model to represent

vehicle alterers to combine testing to

several tests.

different models, it may be difficult

minimize costs. Currently, there are

for the alterer to find out which one

four component companies posted

Adding existing standards

the OEM tested or which one the

on the NMEDA website, one for hand

There are also existing standards that

OEM considers the worst-case test

controls and three for power transfer

are required by law, but NMEDA and

scenario.

seat bases.

the industry have not yet mandated these standards for adaptive vehicle

22

NMEDA NEWS

INDUSTRY ADVISOR (Continued)

conversions. This does not mean

regulated by federal safety standards,

the member does not need to

but it may already be obvious that

comply with the particular federal

non-regulated standards are already

requirement. It only means NMEDA

posted on the NMEDA site. The CRP

is not reviewing it. The NMEDA CRP

committee decided by committee

is also continuously working with the

consensus that some important

member industry to incorporate these

components that are not federally

standards into the CRP. For example,

regulated should be posted. The

NMEDA is currently disseminating a

first non-regulated component to

bulletin to the manufacturer/alterer

be posted is the Wheel Chair Tie-

membership regarding F/CMVSS

down Occupant Restraint System

206, ‘Door Locks and Door Retention

(WTORS) which is tested according

Components.’ Although CRP has been

to the test procedure stipulated in

accepting voluntary applications to

the NMEDA Guidelines WTORS - C10.

review F/CMVSS 206 test reports for

Although not required by law, this is

the mini-van rear folding ramp for

an important test required of NMEDA

CRP web posting, CRP, going forward,

members for wheelchair securement

will be mandating compliance with F/

and wheelchair occupant protection.

CMVSS 206.

It is also important for consumer

Non-regulated standards Generally, CRP only deals with vehicles and components that are

information and safety. Other non-

‘Durability Test / Power Operated Ramps’ and ‘CARB E.O., ‘Emissions’.

Benefits Ultimately, it is the consumer, as well as manufacturers, alterers, modifiers, and mobility dealers, that benefit from the CRP website postings. NMEDA believes that the cost recovery fees set by the CRP are negligible compared to the spin-off marketing and consumer benefits. The CRP list is not just a marketing tool; it is also an ongoing statement to the public that the NMEDA QAP logo stands for progressive striving for quality and professionalism, and it is a message to governments at all levels that NMEDA is a self-regulating industry.

regulated standards that NMEDA mandates are, 49 CFR 38.23(b), ‘Ramp Design Load,’ ‘SAE 2093,

Get Social with NMEDA

Apr-Jun 2024

23

Canada Officer’s

Message

The Technical Challenges of Vehicle

intermediate car guy to find his way

Adaptations & Conversions in 2024

through this level of complexity.

If, 25 years ago, somebody had

Considering that vehicles now have

the ability to predict how complex

modules and computers controlling

vehicles would become in 2024, one

each basic function, repairing and,

might have thought that it would

above all, modifying a vehicle is now

now be too complex to make vehicle

a science that requires a tremendous

conversions and adaptations as we do

amount of knowledge and creativity.

them today.

Pierre Cote

Groupe Véhicule Savaria

Systems have gone from being wired

mandatory use of the CAN BUS

to each other to now communicating

protocol came into effect in 2008, it

with each other. The complexity of

seems like a lot has changed in the

the information being transferred has

way vehicles operate. Self-parking

forced a dramatic change to limit the

cars, Advanced Driver Assistance

number of wires going back and forth

Systems (ADAS) including lane

to each component. This is why the

departure, adaptive cruise control,

way we diagnose cars has changed so

and collision avoidance systems

much.

are making it very difficult for the

24

NMEDA NEWS

What has changed over time?

And for good reasons. Since the

Let’s look at an example; as a

the wheel in the cockpit next to Gary,

absolutely necessary as long as you

technician, you run into a situation

who is having a phone conversation,

have an idea of what you are looking

where windshield wipers will not turn

in Japanese, with Hiroshi located in

for.

off. If you are an old school mechanic,

the machine room of the ship. We also

you will pull out a wiring diagram and

have Makoto in the machine room

look at what is powering the wiper

who can operate the wiper motor

motor. In the past, you would have

switch based on verbal commands

found a power source (battery), a

from Hiroshi.

switch (or a relay), and a motor and

And on top of that, there are likely programmed features that the technician will need to deal with. So, for the sake of safety, it would make sense that Hiroshi is programmed

So, if John, the pilot, wants to turn the

to advise his partner to turn the

windshield wipers on, he will ask Gary

wipers on if he is no longer able to

to request that action in Japanese

communicate over the phone with

Nowadays, you will find a power

to Hiroshi (over the phone), who will

Gary, hence not knowing whether the

source, a motor, and a module that

relay the request verbally to Makoto.

wipers should be on or off. This could

turns the motor on and off. The old

Through that phone conversation,

explain why we are having wipers

school approach would likely lead

a huge number of commands could

working on their own with the switch

you to replace the module… only to

be transmitted without increasing

in the Off position… So the technician

find out that you still have the same

the number of wires between the

is no longer looking for a defective

problem afterward. This could be a

machine room and the cockpit of the

switch or a short circuit as in the old

pretty expensive experience which

ship, thus the benefit of that mode

days, but looking at a communication

would often require OEM level scan

of communication. At this point, you

process using different protocols.

tools and subscriptions to be able to

need to understand that a direct

reprogram the new module to the car.

verbal command would refer to

the problem would have been located within this circuit.

“

conventional wiring, and a command

Today’s technician needs to understand how that module works and this information is not necessarily readily available.”

Today’s technician needs to understand how that module works and this information is not necessarily readily available. The module is often a “black box” that operates

over the phone (in a foreign language) would be the CAN bus protocol. So, if something goes wrong in this process, the poor technician is left to diagnose

based on specific programming

the issue using a dictionary...

and the technician is left to find the

Even though the technician does

appropriate service information and

not understand Japanese, he can

use his experience and knowledge of

still assess whether there is a phone

the automotive field to resolve the

conversation going on or not. Is the

matter.

phone line dead? Is there static on

So, going back to our example, the

the line that prevents people from

wiper motor module would likely communicate with another module (let’s call it the wiper switch module) through a CAN bus protocol which is very hard, if not impossible, to read for a technician.

Did I lose you yet? Complex you say?

Let’s try and simplify this.

John is a cargo ship pilot. He is at

understanding each other? The quality of the communication can be evaluated using commercially available tools including multimeters but the interpretation of the reading is somewhat tricky. The technician needs to know what a good signal looks like in order to recognize that he is looking at a bad signal. Specialized tools are better to do this but not

So, the complexity is not necessarily overwhelming, but there is definitely more to it than just turning wrenches.

It is much easier to understand what we can see but much more complex to understand what’s invisible to the eye. Tools are what will make the information visible.

If you can understand the communication process outlined in my ship example, it may be harder to recognize the simplicity of similar communication issues when facing an automotive concern. You just have to see through the complexity to find the simplicity. The best part is that once you master the basics of the communication protocols, it applies to all the systems. You will see it being used over and over across the car. It then compares to being able to read words once you have learned the alphabet.

And how can you recognize a technician able to learn that stuff?

The ones I see succeeding at it are enthusiastic about what they do, they are willing to learn through formal training but mainly have a passion for their work that will push them to

Apr-Jun 2024

25

CANADA OFFICER’S MESSAGE (continued) getting familiar with

imagine what it is like over the phone!!

service information,

Thank you guys!

and having fun putting all the pieces of the puzzle together in your head.

Every time I attend the conference banquet, my favorite part is always the induction of members to the Hall of Fame. It makes me feel and

This is why I would

understand the dedication it took

like to pay tribute to

from individuals to build this industry

the technical people

and make it what it is. And I can

who are keeping this

witness that there are still challenges

industry going. The

ahead that will require the same kind

engineers and the

of dedication from the current and

technicians who are

future generations to keep on doing

working at finding

what we do best, which is to cater to

experience their tools on systems so

solutions or fixing issues deserve our

the needs of people who are counting

that they know bad when they see

respect. And what about the people

on us.

it. And to recognize bad, you have to

supporting this whole community

know what good looks like. And I do

through technical support? If you

not know a better way to learn this

believe these issues are tough to

than playing around with your tools,

pinpoint standing in front of the car,

Keep on wrenching and enjoy the process!

NMEDA Hall of Fame Call for 2024 Nominations Do you know someone who has gone above and beyond in the Automotive Mobility Industry?

Someone who deserves recognition for their devotion to quality, innovation, and collaboration?

Visit www.nmeda.com/HallofFame to learn more about our Hall of Fame and to nominate an outstanding automotive mobility professional for the 2024 induction!

26

NMEDA NEWS

AROUND THE INDUSTRY NMEDA Showcases Auto Mobility Solutions at APTA Combined Sections Conference in Boston The NMEDA team braved the cold and snowy weather in Boston from February 15-17, 2024, to participate in the American Physical Therapy Association (APTA) Combined Sections annual conference, held at the Boston Convention and Exposition Center.

NMEDA’s Director of Partner Relations, Trevor Jennings, and Director of Education, Training and Conference, Amy Lane, joined forces with Kristina White from BraunAbility to engage with over 12,000 physical therapists from across the country in the expo hall. A special thank you to MobilityWorks for their support on this event; thanks to them we were able to showcase an accessible vehicle with multiple examples of adaptive driving equipment.

Throughout the three-day event, attendees were introduced to a range of adaptive driving equipment and vehicle options. NMEDA emphasized the importance of understanding where to refer clients for the best outcomes when purchasing vehicles or adaptive driving equipment. Conference attendees were provided with valuable resources to assist their clients who may require vehicle modifications and are exploring personal mobility options.

The APTA Combined Sections conference served as an excellent platform for NMEDA to advocate for safe automotive mobility among physical therapists, physical therapy assistants, PT students, and academia.

NMEDA remains committed to advancing accessibility and independence through auto mobility solutions. Attendance at events like the APTA Combined Sections conference are instrumental in creating opportunities for dialogue as well as fostering collaboration within the healthcare industry.

Driverge Vehicle Innovations Expands Internationally NMEDA Member Driverge Vehicle Innovations announced that it recently acquired Van-Action (2005) Inc. and Freedom Motors Inc., Savaria Corporation’s Canadian wheelchair van conversion manufacturing business.

BraunAbility Announces New CEO Congratulations to Scott Nelson on his appointment as the CEO and Craig Schrimsher as he takes on his new role as President of BraunAbility! NMEDA looks forward to our continued work with BraunAbility and their leadership team.

Educating the OTs in Orlando, FL NMEDA was in Orlando March 21-23 to exhibit at the AOTA Inspire Annual Conference & Expo. NMEDA’s Director of Education, Training, & Conference, Amy Lane, and Director of Partner Relations, Trevor Jennings, were set up in the expo hall with a converted Chrysler Pacifica, hand control display, and securement system compliments of our local member MobilityWorks to share with the occupational therapists not only the importance of driving for individuals with mobility challenges but also the importance of making sure their patients are going to QAP dealers to ensure the best possible outcomes when purchasing a vehicle or adaptive driving equipment.

With over 8,000 occupational therapists in attendance, NMEDA was able to provide valuable resources to the attendees that will help them provide better information for their patients. While in Orlando, NMEDA also met with AOTA staff and Board Members to discuss how our organizations can work together more effectively to get the AOTA members the information they need regarding auto mobility.

Apr-Jun 2024

27

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NMEDA NEWS

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Apr-Jun 2024

29

Mobility Way

By Mike Savicki — Afterburner Communications NMEDA CONSULTANT

Higher Ground

With his rock wall in tow, Mark Wellman, the Godfather of Outdoor Adaptive Sports, teaches, motivates, and changes lives one climb at a time.

Mark Wellman is the kind of guy who

injury, was looking for a way to get

Office talking about bone fishing

measures the depth of snow by the

back into the vertical world. Corbett,

with President Bush. That climb really

foot and the height of a rock face by

who was known as “Mr. El Cap” for

changed my life forever.”

the coils of rope he needs to summit

his reputation on “the biggest wall

it. He is a Californian through and

of them all,” sat with Wellman and

through, not so much the So Cal

together, sketching on a barroom

surfing type but the Nor Cal mountain

napkin, the pair developed a never

variety. To find him, if you start in San

before seen adaptive climbing system

Francisco and head into the Sierra

which would allow Wellman to climb

Nevada towards Lake Tahoe, Palisades

using only his arms, pull-up after

and Donner Pass, ask when you get to

pull-up, using a modified ascender.

Truckee, he is a high altitude legend.

Leather rock chaps protected his

Let’s start this story with Wellman’s

body from the rock.

To get a perspective on where it all began, it’s best to go back to his days in California’s Kaiser Vallejo Rehabilitation Center. In the early 1980s, unlike today, spinal cord injured patients spent months in rehab. Those months helped Wellman tremendously. Not only did he learn necessary life skills, he also learned about wheelchair sports and what

climbing. It was while working as a

They then planned a route up the

might be possible. Within months he

ranger at Yosemite National Park

iconic 3000 ft vertical solid granite

was in the pool, on the tennis court,

he first met legendary climber, Mike

wall. Wellman’s 1989 climb, all 7,000

skiing and back behind the wheel.

Corbett. Wellman, who had been an

pull-ups of it, which was covered

accomplished climber before breaking

nationally by Tom Brokaw, not only

his back and sustaining a spinal cord

earned him an invitation to the White House, it also shattered the perceptions of what a wheelchair user could do in the outdoors.

Reflecting on the busy days immediately after the climb, Wellman, now 63, says, “the next thing you knew, we were in the Oval

Working with California’s Department of Vocational Rehabilitation, Wellman enrolled in two area colleges both to play wheelchair sports and also study park management.

And it was through voc rehab that he got his first vehicle, a necessity to help him travel to and from school and the national parks in which he was being reintroduced. The full sized van gave him room to stretch and

2004 No Limits Adaptive Portable climbing wall towed by the Chevy Silverado Duramax relax on longer trips.

30

NMEDA NEWS

Photo Credit: Wellman archives

1989 First Paraplegic Ascent of El Capitan Yosemite National Park Photo Credit: Jay Mather He remembers that first vehicle fondly. It was a 1981 green Ford 150 van which the state found for him sitting in

And at one point, along with three other high-level adaptive athletes, Wellman became a member of GM Trucks and Chevy’s Barrier Breakers team. He was one of the first athletes with a disability to ink a major sponsorship agreement with a

a voc rehab lot

mainstream auto manufacturer.

near Santa Clara.

In 2004, NorCal Mobility (now

Wellman had

Mobility Works) installed a set of hand

Mark Wellman‘s relationship with Chevy Trucks represented one of the first times a major auto manufacturer partnered with a disabled athlete.

Image credit: Wellman Archives to incorporate more inclusive features

heard horror stories about adaptive

controls in a first then second Chevy

equipment failing and drivers being

Duramax diesel. By now, Wellman was

trapped in their vehicles so, instead of

giving adaptive climbing clinics and

a lift, he opted for a system similar to

leading programs all over the country.

what another para, Bill Bowness, had

He towed a climbing wall with him

“The mini vans definitely serve a

developed.

to each event, not only up and down

purpose but there are those who want

“I didn’t want a lift. I knew they would

the west coast but also to points east

and need something different. A lot

from Florida to New York. For 19 years

of the vehicles they are making, from

and 330,000 miles, the Duramax more

SUV’s to trucks and even crossovers,

me. I just wanted to keep it as simple

than did the job.

are becoming more limited in how

as possible,” he recalls. “So I installed

When the Duramax finally gave out

a padded platform behind the

on a drive back from a Challenged

captain’s chairs and I would transfer

Athletes Foundation event in San

onto it, pull my chair in behind me and

Diego, Wellman bought a Ford F 150

scoot over to the captain’s chairs and

V6 Turbo with hand controls from

lift myself up into the driver seat.”

Mobility Works. He chose the Ford

In the more than 40 years since his

He continues, “Looking back, I think

because he sees extended cabs as

injury and ascent of El Cap, Wellman

being phased out for crew cabs

has impacted the lives of literally

and he felt his choices in trucks are

thousands of similarly disabled

the captain’s chairs and the hand

becoming limited.

individuals. His book, Climbing Back,

controls and they even threw in a fire

Reflecting on an industry he

extinguisher.”

remembers starting with paraplegics

Wellman kept that van for 15 years,

driving milk trucks and sitting on

break down. And I didn’t want to have to deal with someone parking next to

the whole first conversion was $1700 from the padded bench to

accumulating more than 130,000

stools, Wellman still sees a need for

miles on it.

change.

After a short stint with an all-wheel

“Let’s start with the auto

drive Ford Aerostar, Wellman partnered with GM to help promote and market their trucks to the disabled market. For several years

manufacturer’s $1000 rebate towards the retrofit. It has been that amount forever, and while it helped cover services in the past, it’s not doing

much like architects and builders have collaborated for more universally designed homes.

they can be modified,” he shares.

“Take the Honda Element for example.

It was a great car which could be modified in so many different ways and now, like several others, it’s gone.”

and four outdoor sports movies, are fixtures in rehab hospitals across the country. His climbing clinics and adventure camps are over subscribed. It’s safe to say that if there is a pioneering breakthrough in the outdoor adventure sports world, Mark Wellman has something to do with it.

And through it all, driving was, and still is, a lifestyle.

its job now,” Wellman says. “It needs

“Driving has opened doors for me. It’s

to go to at least $2500 to cover the

how I get my climbing wall from point

newer styles of hand controls. No

A to point B, it’s how I make my living

an in-cab Bruno swing out arm that

more lip service.”

and it’s how I camp,” he says. “I live in

collected his folding chair and stored

And with auto manufacturers now

it behind the driver seat, opening and

offering a more limited variety of

closing a driver’s side suicide door in

cars, trucks and vans, he hopes

the process.

conversion companies will begin to

he traveled to some of America’s largest car shows demonstrating a capabilities of an S10 modified with

work more closely with manufacturers

a place where we get at least twenty feet of snow each winter - last year we got sixty-three - so you need four wheel drive, you need clearance, you need reliability.”

Apr-Jun 2024

31

EDUCATION & TRAINING REPORT

Revving Up: The CAMS Course Reloaded After what feels like waiting for the

Craig Rogers, Nikki Simmons and a

next season of a beloved TV show, I

huge shout out to Susie Touchinsky.

am absolutely delighted to announce

Your time and assistance in this

the long-awaited launch of the

project have truly been appreciated.

updated Comprehensive Automotive Mobility Solutions (CAMS) course. It’s almost like waiting for your favorite series to drop on streaming platforms.

All right, perhaps the anticipation hasn’t been quite as intense as searching for the next blockbuster

Amy Lane

NMEDA Director of Education, Training & Conference

release, but there’s no denying that this unveiling has been eagerly awaited.

Much like a series finale that ties up loose ends and leaves you craving more, this revamped CAMS course promises to exceed expectations. It’s been a long journey filled with a few plot twists and post-production hangups, but after all that, we’ve made it.

And I think you’ll find it was worth the wait.

and what does it matter to me?” allow me to clarify.

The CAMS course has long been recognized as the trademark educational offering of NMEDA, and is quite popular among dealers and manufacturers alike. CAMS full day courses are designed for the dealer to educate their local referral sources and healthcare influencers about the auto mobility industry. The session is typically presented by a regional CDRS who is prepared to present on your behalf. The workshop is packed full of information for attendees to learn about mobility equipment solutions, who are the key players in this arena, and most importantly

our platform of educational courses,

where they should refer when seeking

let’s not forget the dedicated cast

solutions for their clients.

worked to bring this vision to life.

Thanks to the course revision team, which includes Ashley Crook, Dawn Dodson, Bryan Garrison, Paul Erway,

NMEDA NEWS

and asking, “What exactly is CAMS

As we unveil this latest segment in

and crew behind the scenes who have

32

For those of you who may be curious

As the industry continues to evolve and innovate, it is essential that our educational offerings keep pace.

That’s why we embarked on the journey to update the CAMS course,

EDUCATION & TRAINING REPORT

ensuring it remains relevant and

the latest advancements in adaptive

more details, or maybe even secretly

valuable to all stakeholders.

technology such as hand controls,

plotting to host the biggest CAMS

While the abstract and objectives

lifts, and wheelchair securement

event of the year, don’t delay and

systems, these walkarounds provide

contact me at amy.lane@nmeda.org

a comprehensive understanding of

for more information. You can also

the options available. This hands-

check out past CAMS events to see

on approach not only reinforces

what it’s all about, click or scan the

theoretical knowledge but also instills

QR code below.

of the CAMS course remained “evergreen” and did not require revision, we have updated the course content with the latest information and products available on the market.

Our goal is to provide participants with up-to-date knowledge that reflects the current state of the

confidence in participants as they return to their clinics with a greater understanding of the most current

industry. Whether it’s advancements

information and products available.

in adaptive technology, changes in

We’re more excited than ever to unveil

regulations and funding, or new best

the new CAMS course. It’s like a must-

practices, the updated CAMS course

see, must-watch (or rather, a must-

covers it all.

learn!) show. We are confident that

One of the key aspects of the course

the enhanced interactivity, updated

update is the incorporation of more dynamic engagement for our attendees throughout the day. We understand that adult learners thrive in environments that encourage active

content, and increased accessibility will make the CAMS course more valuable than ever before. Just like a new show enlightens an audience, we aim to enlighten and raise awareness of healthcare professionals and

For now, grab your popcorn and get

stakeholders to better serve their

ready for an educational experience

course to include more interactivity,

clients and communities.

that’s sure to be both informative

case studies, and real-world scenarios

If you’re scratching your head

and entertaining. The CAMS course is

that allow participants to apply their

wondering if a CAMS event is your

knowledge in practical situations.

next big initiative, or you are craving

participation and hands-on learning.

Therefore, we have revamped the

back, and it’s better than ever!

This approach will not only enhance the learning experience but also ensure that our participants are better equipped to navigate the complexities of their client’s auto mobility needs.

Another significant aspect to highlight is that within the course update, we unanimously decided to maintain the inclusion of vehicle and equipment walkarounds. That decision was an obvious and straightforward choice.

During a CAMS course, attendees have the opportunity to get hands-on experience with a variety of vehicles and adaptive driving equipment.

From exploring different wheelchair accessible vehicles to learning about

Apr-Jun 2024

33

GUEST FEATURE

Auto Mobility Data: It’s Coming…

But We Need YOU Deep in the bowels of the deadlysecret headquarters of AMREF, we have spent the last several months immersed in the single-minded pursuit of one thing: assembling the architecture and raw numbers needed to create a private, custom Dealer Benchmark Report (DBR) for each QAP location.

Danny Langfield Executive Director, Auto Mobility Research & Education Foundation (AMREF)

NMEDA is tantalizingly close to being able to provide you, our dealer members, with store-specific comparative data for 2023…but we need your help.

Those of you who attended the NMEDA Annual Conference last year and had a chance to stop by the AMREF booth may have some idea of what the Dealer Benchmark Report is.

In summary, it is a privately-accessible collection of 12 key categories selected by the AMREF Dealer Data Task Force. Utilizing data QAP dealers entered into QAPx / Docutrack, the report will show each store’s actual totals for 2023 as compared to the industry averages overall, and to similarly situated stores. It will look like the image on the right.

This information has never been available until now, and we think it is pretty big. As you can see above, in future years the DBR will also be able to provide trend analysis and comparisons to previous periods.

However, in the present tense, there is an issue…

THE ISSUE:

Analysis of the aggregate 2023 QAPx / Docutrack data by NMEDA and AMREF staff indicated significant

34

NMEDA NEWS

inconsistencies with the information entered by our dealer members.

There are myriad reasons for this: new dealership staff, insufficient training, the general learning curve of learning a new system, etc…but at the end of the day the 2023 data was not complete enough to establish the industry averages which are obviously key to this initiative.

Therefore, in order to calculate accurate averages for the report, the decision was made to ask each member to verify or correct their totals for each category. Which leads us to…

THE “ASK”:

Sometime in May, the owner of each of our QAP member dealerships will receive an email. That email will provide a link and instructions for how to access a private page in QAPx, which will be accessible ONLY by the owner (or his/her delegates). It will look like the image on page 36.

So “the ask” is simple: review the 2023 total for each category. If a number is incorrect, provide the correct number in the column to the right. If a number is correct, no action is needed. Hit “Submit” at the bottom of the page, repeat this process for each location and VOILA! Mission accomplished.

You will then be automatically added to the list of folks who: 1.

Proudly leaned in to be part

AMREF Dealer Benchmark Report - DRAFT Reporting Period: Jan. 1 - Dec. 31, 2025 | (305 locations reporting) Previous Period: Jan. 1 - Dec. 31, 2024 | (291 locations reporting) Your Location Market Area (select one) Small Mid Large

No Units Sold

(All numbers are for illustration purposes only - not actual data.)

WAVs - Overview

QAP Dealer Total

TOTAL WAVs

12500

7%

4800

Trend vs. Previous Period

Honda

7%

2100

Trend vs. Previous Period

Other

7%

400

Trend vs. Previous Period

7%

10000

Trend vs. Previous Period

7%

33%

14

8%

6

0%

1

-50%

3%

4%

13 6

6%

11%

6%

11%

2

27

30 4%

7%

6%

11%

7%

6%

11%

1100

Truck

500

7%

5%

al D -1%

3%

SUV

Trend vs. Previous Period

20

-3%

-1%

900

Trend vs. Previous Period

14%

-3%

Full Size Van

Trend vs. Previous Period

41

11%

15

BY CHASSIS TYPE

Mini Van

Your Total vs.

Market

6%

BY OEM

5200

Your Total

36

7%

Trend vs. Previous Period

Toyota

Mid-Market Avg./Location

tA ctu Category

Trend vs. Previous Period

Chrysler

Metro

2

1

6

9

1

1

2% 1% 5%

ata 5%

11% 2%

-50% 1%

50% 5%

0% 5%

WAVs - Conversion Mix Percentages Category

QAP Dealer Total

Mid-Market Avg./Location

BY CONVERSION TYPE

New / New Used / New Used / Used

52% Up 1% 26% Up 1% 22% Dn 1%

51% Even 27% Even 22% Even

BY ENTRY TYPE

Side Entry Rear Entry

86% Up 1% 14% Dn 1%

Power Ramp (Foldout and Infloor) Manual Ramp (Foldout and Infloor)

81% Even 19% Even

BY RAMP TYPE

WAVs with Additional Equipment WAVs with No Equipment (Pass Through) WAVs with Driving Controls WAVs without Driving Controls

71% Up 1% 29% Dn 1% 61% Dn 1% 39% Up 1%

BY ADDITIONAL EQUIPMENT 91% Up 1% 9% Dn 1%

81% Up 1% 19% Dn 1%

BY DRIVER V. PASSENGER 30% Even 70% Even

40% Up 4% 60% Dn 4%

Your Total

Your Total vs.

Market

48% Dn 3% 26% Dn 3% 26% Up 3%

-3% -3% 3%

82% Up 3% 18% Dn 3%

11% -11%

58% Even 42% Even

-3% 3%

83% Even 17% Even

2% -2%

40% Up 2% 60% Dn 2%

0% 0%

Adaptive Equipment QAP Dealer Total

Mid-Market Avg./Location

Your Total

Your Total vs.

Market

Unoccupied Lifts

14000

46

39

-15%

Exterior Transfer Seats

2700

9

2%

8

3%

-11%

Driving Controls

3750 2%

-25%

12

11

-8%

Electronic Securements

1100

4

6

50%

Category Trend vs. Previous Period Trend vs. Previous Period Trend vs. Previous Period Trend vs. Previous Period

3% 2%

2%

3%

2%

(All numbers are for illustration purposes only - not actual data.)

2%

0% 3%

-1% 1%

25% 1%

Apr-Jun 2024

35

GUEST FEATURE (continued)

of the solution, proactively helping your industry advance, and; 2.

Will have access to a personalized DBR for each of your locations, once the reports have been completed.

Number one scores pretty high in the “feel good” category, but some may find number two a bit more persuasive. That’s because ONLY those locations that participate in the verification/correction of the 2023 data will have access to their own personalized Dealer Benchmark Reports.

It is important to note that, as has always been the case, no one other than authorized NMEDA staff and auditors have access to any individual location’s data. All industry averages are calculated behind the scenes in the database, utilizing the aggregated data as a whole.

Segments of the aggregated data will also be included in the first annual Auto Mobility State of the Industry Report, slated to be released later this year. The report will provide a high-level overview of the aggregate auto mobility activities of the dealer

members of NMEDA for 2023.

The intended audience includes all members of NMEDA as well as industry stakeholders such as state vocational rehabilitation departments, Veterans Affairs, relevant educational institutions, and the public at large.

So, as you can see, your participation is absolutely key to the success of these initiatives. These are exciting times, and we certainly hope we can count on you to help move the industry forward.

About the Author: Danny Langfield currently serves as the Executive Director of the Auto Mobility Research & Education Foundation, a 501c3 charitable subsidiary of NMEDA. The mission of AMREF is to ensure NMEDA members and all auto mobility industry stakeholders have access to reliable industry data for business intelligence purposes. Before moving into this role, Danny served as CEO of NMEDA from 2016-2023.

36

NMEDA NEWS

Automobilityexpo.com Apr-Jun 2024

37

NMEDA NEWS

Functioning in the Future

By Brittney McMahan

NMEDA MANAGER OF COMMUNICATIONS & SOCIAL We will take some time to talk about the futuristic reality

have increased dramatically over the last 30 years. I share

of today’s technology, but first I would like you to think

this example with you to prove that change can happen,

back to 1990. What would someone go through to have

and it can be for the better. Even just 15 years from now

a photo taken and printed just 34 years ago? Well, taking

you might look back and say, “Wow, I can’t believe we

and developing a photo was a hands-on process involving

used to do things that way before implementing Artificial

a film camera to capture the image in person, followed

Intelligence (AI)”

by a chemical development of the film in a dark room, and then printing the image onto photo paper using an enlarger. This method required careful attention to light exposure, manual camera settings, and precise timing in the use of various chemicals to reveal and preserve the captured moment. Could you imagine going through this entire process for each photo stored on your cell phone?

The production, quality, and efficiency of photography

38

NMEDA NEWS

The two photos on this page were created in about 5 seconds with a two-sentence prompt through Copilot, the Microsoft AI tool. I asked first for a photo of technology 30 years ago then of what technology looks like today. In this article, I will highlight some examples where AI was used, cover a couple of things to be careful of when using these products, and finally, we will provide real resources you can start using today.

NMEDA NEWS

I know what you’re thinking, how can this be used to improve efficiency in your dealership? There are several ways you can use it to help generate productivity including social media posts, responding to Google reviews, writing vehicle descriptions and so much more!

While I use AI almost every day for several different things, I have not tried to use these tools to improve the everyday functions of a mobility dealership, so I found someone who has. United Access has started working toward the reality of using AI throughout their dealerships and they were kind enough to share some of their insight. I had the opportunity to chat with Laura Tabat, Director of Strategic Growth & Field Marketing at United Access about how they have started to incorporate AI. Check out what she had to say:

How has AI affected the efficiency of your dealerships?

United Access is still in the pilot phase with several AI tools that the company is testing. But anecdotally, AI is starting to make an efficiency impact in marketing and at the corporate level in generating all types of content faster. While AI-generated text can sometimes sound a bit generic, AI tools provide a starting point that a

Laura Tabat, Director of Strategic Growth & Field Marketing at United Access

future, we see opportunities in many other areas such as customer service, inventory, and recons. United Access, as part of the BraunAbility family, has approached AI tools with enthusiasm but also with caution as we evaluate the privacy risks. According to Cyberhaven “The average company is leaking sensitive data to ChatGPT hundreds of times each week.” BraunAbility and United Access

“

are taking steps to mitigate this sort of risk, including by

“thought partner” for generating initial ideas to fuel

and piloting a custom AI tool. This tool is being trained

brainstorming. Research has started coming out on the

on company data for easier access by employees. The

efficiency impact of AI for different use cases outside of

impact of that will be measured over the course of

the mobility industry. Based on research from MIT and

the coming months and years. We’ve invested time

BCG, United Access hopes AI could create a 10-50%

testing and fact checking this tool to root out so-called

improvement in efficiency, depending on the use case. Of

“hallucinations.” This is when the large language model

course, the benefit only comes when employees use the

generates inaccurate or invented output. Sometimes these

tool appropriately and regularly. We are aware that user

hallucinations can sound very plausible and convincing,

buy-in and training are important factors in realizing the

and we aim to ensure any tool we provide our employees

promises of efficiency.

will give them sound information.

In what aspects of your dealership have you been able to implement AI?

Laura’s thoughts on AI in the mobility industry:

United Access has begun implementing AI in several

I believe AI is the next big wave of technology. It will

ways, including for website content, email marketing,

disrupt some industries and eventually filter into many

document summarization, video voice over, data analysis,

aspects of regular people’s lives, like the internet in the

and training content development, to name a few. For the

1990s or mobile phones in the 2000s. Because mobility

person can then edit and improve. It’s also good as a

AI tools provide a starting point that a person can then edit and improve.”

developing an internal AI use policy.

How does the time saved using AI compare to the time spent implementing the programs?

Many of the software tools United Access currently uses have recently released new AI features, which takes little time to implement. They can provide quick time savings but have limited use cases. United Access and BraunAbility have spent more time developing

Apr-Jun 2024

39

NMEDA NEWS

retail is very high touch, it’s unlikely to take jobs in our

throughout its lifecycle, encompassing collection, storage,

industry. However, individuals who embrace AI tools may

processing, and transmission. Organizations must

take the jobs of those who don’t due to their improved

prioritize robust encryption techniques, access controls,

efficiency.

and regular audits to mitigate the risk of data leakage.

AI systems offer remarkable benefits but also pose ethical, social, and existential risks. Caution is necessary

“

in ensuring algorithm transparency, preventing biases,

Strict measures must be implemented to safeguard data throughout its lifecycle, encompassing collection, storage, processing, and transmission.”

By recognizing and addressing these risks proactively, users can harness the transformative power of AI while minimizing the potential for harm. This paragraph was written using ChatGPT, one of the most commonly used AI tools, and while it sounds scary the biggest point here is to avoid uploading private data into AI systems at which you are unaware of the security.

I often hear people say, “If it ain’t broke, don’t fix it,” but if something can be better we should make it the best.

This is the mindset you need when approaching AI, while it may not be something you need, it could be something that could make you better. I’m by no means an expert in the field of AI, so I encourage you to do your own research when pursuing these new tools. I’ve provided you with outcome examples, insight, and the risks involved,

and guarding against misuse for malicious purposes like

but I hope this article presents you with the opportunity

misinformation or surveillance. Additionally, a vigilant

to start using AI today, even if it’s just to see what the

approach is required to mitigate the risk of data leakage.

hype is about. Below are a couple of QR codes that link

AI systems often rely on vast amounts of sensitive

to some how-to videos around AI and some other AI

information to function effectively, including personal

resouces.

data and proprietary business insights. However, this dependence on data introduces significant vulnerabilities,

Resources:

with breaches having severe consequences for individuals’

https://theresanaiforthat.com/

privacy and organizational security. Therefore, strict

https://openai.com/

measures must be implemented to safeguard data

Using AI Throughout a Dealership

40

NMEDA NEWS

How to Respond to Google Reviews

MANUFACTURERING MOBILITY

BraunAbility Enhances Dealerships with Training & Smart Diagnostics for Improved Customer Service

By Francisco Soto BraunAbility, Dealer Training & Resouce Manager

“In the complex world of wheelchair

new courses to build upon

accessible vehicles, providing

the foundation of the

excellent customer service relies

BSM, allowing technicians

on the expertise of technicians and

a development path

the efficiency of troubleshooting

to remain current with

processes,” says Rick Nelson (Director,

changing technologies.

Customer Care & Aftersales).

“BraunAbility understands this,

“In a service repair world conversions overlap into a grey area,

Section 2: The Power of Smart Suite+ Diagnostics

the BraunAbility Service Master

“Troubleshooting electrical

class helps with troubleshooting to

systems with wheelchair accessible

diagnose the issue before sending the

conversions can be incredibly time-

customer to an OEM dealer.” – Chris K

consuming,” notes Corey Tyler

Section 1: Building a Foundation of Knowledge

(Superior Van & Mobility)

(Manager, Service Performance

A well-trained and resourced dealer

and very informational. Jeremy Shell,

network is considered crucial for

Cody Reynolds, and Kyle Brooks were

effective customer service within

very knowledgeable and helpful.

the mobility solutions industry. The

The lead instructor Josh Holdread

establishment of the BraunAbility

was AWESOME (The guy knows his

MSE Training Institute underscores

stuff). His electrical and diagnostic

the industry’s recognition of the

knowledge was second to none.

importance of dealership success.

Adding him to your Braun team was a

Certifications like the BraunAbility

great find for you and all the extended

Service Master (BSM) and Commercial

BraunAbility family. What a GREAT

Certification emphasize the core

instructor!” – Russ G (A&J Mobility)

offering dealerships a comprehensive solution with their new MSE (Mobility Service Excellence) Training Institute and revolutionary Smart Suite+ Diagnostics system.”

electrical and electronic systems knowledge technicians need to stay ahead of the curve. This ensures they can handle repairs beyond conversions, minimizing the need to send customers elsewhere. In an industry facing technician shortages, this focus on training empowers dealerships to develop talent from within. BraunAbility will also offer

where OEM and vehicle

“The overall curriculum was good

“

& Field Service Engineering). “A major frustration for technicians is intermittent failures. When the customer experiences an issue, but the vehicle performs to spec in the service bay, technicians had limited information to go on. BraunAbility’s new controllers and diagnostic software tackle this head-on, while also streamlining the process for technicians. Dealership technicians will now have:

In a service repair world where OEM and vehicle conversions overlap into a grey area, the BraunAbility Service Master class helps with troubleshooting to diagnose the issue before sending the customer to an OEM dealer.” – Chris K (Superior Van & Mobility) Apr-Jun 2024 41

MANUFACTURING MOBILITY (Continued)

•

Convenient Scan Port Access:

dynamic market,” explains Rick

Easily connect to the controller

Nelson (Director, Customer Care

Certifications and accurate

via an access port, eliminating the

& Aftersales). This translates into

diagnoses demonstrate a

need to disassemble components.

tangible benefits:

dealership’s commitment to

“

Detailed Fault Codes: Pinpoint the exact cause of the problem for targeted repairs.

•

Freeze Frame Data: Understand the conditions surrounding the fault occurrence when it occurred.

•

Past Scans via Connect+: Get a complete picture of the vehicle’s diagnostic scan history for a broader perspective.

•

Troubleshooting Guides on Connect+: Access instructions linked to specific fault codes, streamlining the solution process.

“Our goal is to simplify the diagnostic process,” adds Tyler. “This allows technicians to quickly scan every vehicle, enhancing troubleshooting and ultimately improving the customer experience.”

Section 3: Integrating Training and Technology for Dealership Success “By combining world-class training with powerful diagnostic tools, BraunAbility provides dealerships with a competitive edge in a

42

NMEDA NEWS

Expertise Customers Trust:

quality, building loyalty.

By combining world-class training with powerful diagnostic tools, BraunAbility provides dealerships with a competitive edge in a dynamic market,” explains Rick Nelson (Director, Customer Care & Aftersales).

•

•

Learn More:

•

Streamlined Service: Solve problems faster, minimize vehicle downtime, maximizing service bay output.

•

Enhanced Reputation: Reliable repairs and efficient service lead to repeat business and positive word-of-mouth.

Explore the MSE Training Facility

May is National Mobility Awareness Month, and you can get involved today. Join NMEDA in celebrating National Mobility Awareness Month. By spreading awareness about the auto mobility solutions available in your area, you’re helping your local community drive independence. Scan or click on the QR code to access our recources. Did we mention there’s a chance to WIN? Every dealership that posts about National Mobility Awareness Month on social media, tags NMEDA, and uses #NMAM2024 will be entered into a raffle to win a free badge at the NMEDA Annual Conference in Kansas City, MO. (see pg 37) Are you interested in attending the ADED conference to get CEU’s instead? That’s okay, there’s a chance for you to win too! Follow NMEDA on Instagram and be on the lookout for a post going out on May 1. The instructions will be added to the post, and everyone who follows through will be entered to win a free badge to the ADED Annual Conference in Kansas City, MO.

MOBILITY

www.MobilityAwarenessMonth.comApr-Jun 2024 43 National Mobility Equipment Dealers Association

QAP STRAIGHT TALK

QAP UPDATES & FAQS

Chuck Hardy

NMEDA Director of Quality & Compliance

Can you believe it’s spring already? Things are already

Well, it can go the other way too and I am not saying

warming up here in Florida and that means more people

there is anything wrong with our data, it’s actually very

on the roads and hopefully more people coming into your

good. But there are some areas for improvement and your

stores. Wishing you all a healthy, safe, and prosperous

understanding of what we are seeing will go a long way

2024!

to making the improvements in your shop to help us with

Now back to QAP…. Last year we made a few

data integrity.

announcements about changes to the QAP, one was that

Background: After we ran data analysis on the 2023 data

in 2024 QAP will bring commercial vehicles on board,

out of QAPx and Docutrack there were some flags. In

and two, that we were going to start MQAP audits with

other words, we saw some things that didn’t seem quite

our manufacturer members. In this article, I want to share

right, so we dug deeper. We found several things that I will

some updates about commercial vehicles and questions

list below along with actions you can take to improve data

you might have and update you on the status of the

input into QAPx and Docutrack.

MQAP audits. But first, I wanted to talk with you a little data integrity coming out of QAPx and Docutrack.

Data Concern #1: Pass-through conversions not entered in the system.

QAP Data

consistent, was that WAVs that have no equipment added

about data, more specifically about the importance of

What we found at several locations, and this was

Have you heard this before? Good Data in = Good Data

(pass-throughs) were processed entirely by the sales

out

staff. And, we think that because the sales staff does not work in the day-to-day ‘QAP” part of the job and aren’t the ones who typically handle processing job orders through QAPx or Docutrack, the jobs were not entered into the system. Note too that these can be new or used conversions. We found some confusion on the ‘used’ part of the equation. It doesn’t matter if it’s a new/new, a used/ new, or a used/used conversion you have on your lot, it’s still a conversion that needs to be entered into the QAP system. All conversions, regardless of whether new or used, need to be entered in the QAP system.

What you can do to help improve this situation is to make sure that everyone, including your sales staff, understands that all WAVs, regardless of if the equipment is being installed or not, need to be entered into QAPx or Docutrack. And if you’re not going to ask them to enter

44

NMEDA NEWS

QAP STRAIGHT TALK

the jobs themselves, you can create a form for them to

have to be a new conversion, it can be a used conversion

complete and hand in, so you can ensure the data is being

off your lot. All conversions sold, including ones that have

entered. You can also have someone at your shop do a

equipment added, must be entered into the QAP system.

weekly or monthly reconciliation on WAVs sold vs WAVs

And if it wasn’t clear before, when I say “the QAP system”

entered into the QAP system to make sure everything was

I am talking about being entered into QAPx or Docutrack.

“

entered accordingly.

What you can do to help improve this situation is to make sure that everyone, including your sales staff, understands that all WAVs, regardless of if the equipment is being installed or not, need to be entered into QAPx or Docutrack.”

Data Concern #3: Work being sent out to a manufacturer is not being captured in the QAP system.

QAPx and Docutrack are set up to account for subcontracted work. Subcontracted work is work completed outside your company walls. One example of this is the installation of EMC high-tech driving systems.

A dealer typically either removes and sends the vehicle steering system out to EMC for them to perform the work, and then it comes back and is installed. In some cases, the entire client vehicle is sent to EMC for full installation.

This type of activity must be entered into the QAP system, or we won’t be able to account for the equipment being installed for that QAP Label and job file. Any work

Data Concern #2: Jobs with conversions sold are entered as “Equipment Only”.

done on a client vehicle, even work that gets sent to the

When a job is entered as ‘equipment only’, it will bypass

category, look in the dropdown for ‘Subcontracted work”.

the conversion details and that can cause a loss of data

In the image below, I show an example of what the job

integrity on jobs that (in reality) included the sale of a

detail page will look like after entering equipment that

conversion, along with some equipment being installed.

was subcontracted and sent to EMC for AEVITS driving

Here again, as mentioned with pass-throughs, it doesn’t

system installation.

manufacturer, must be included Under the equipment

Apr-Jun 2024

45

QAP STRAIGHT TALK (continued)

Data Concern #4: All ancillary equipment not being added to job detail on EMC jobs.

Q3: How am I going to get a customer signature when there is no customer?

We are finding that when EMC driving systems are being

A2: Instead of entering a customer name, you will be

installed at the dealer (see Data Concern #3 for when

entering a company or organization name.

subcontracted out), not all ‘secondary’ equipment is being added to the job detail. A typical EMC driving system installation will require not only the main system, but typically will have other secondary equipment needed to be installed including Electric Parking Brake, Electric Gear Shifter, Touchpad, and Digitone Voice Scan. All these components need to be added to the QAP system so they can be accounted for, their serial numbers recorded and there is a record of installation and inspection.

Please review this with your techs when installing EMC (or similar) equipment. The image below shows how this would look in QAPx after all the equipment has been added.

Q4: Are commercial WAVs going to be posted on the website like personal-use conversions are posted today?

A4: Not at this time, there are too many variations of commercial vehicles for us to manage through CRP at this time. As the program matures, we may decide to start posting commercial WAVs, but we will let you all know well in advance of that date.

Q5: What happens if we sell a commercial WAV to a client for their personal use, will that conversion need to be CRP reviewed and posted on the NMEDA website?

A5: Yes, our policy has not changed for personal-use conversions, all conversions sold for personal-use regardless of how they are categorized, are required to be posted. In fact, in the future, if you end up seeing some commercially available WAV conversions posted, it is likely the reason is

Commercial Vehicles

they are also being sold for personal use.

The new QAP Rules have been released and it’s just about

MQAP Audit

time for dealers to start entering all commercial WAVs in

Last July we announced that MQAP audits for

the QAP system. We are waiting for some final updates

manufacturers would be starting in October (2023). That

to the software to be completed and tested, and then we

was delayed due to some personnel changes with our

will issue a QAP Bulletin letting everyone know when they

auditing firm. A new auditor was brought on board in

can start. Currently, we are planning for a start of July 1,

December and training was completed, so we are about

2024.

ready to begin auditing. The last word I had with the audit

Some FAQs that come to mind are:

firm was that they are tentatively planning to conduct all MQAP audits in the months of May-July 2024. So, if

Q1: Will we have to put a QAP label on all commercial WAVs?

you are a NMEDA Industry Manufacturer, expect to be

A1: Yes, you will apply a QAP Label the same way as any

We have a list of the MQAP contacts in our office that

other vehicle.

Q2: The requirements are different for commercial WAVs, will we use the same Vehicle Delivery Form?

contacted shortly to set up your first MQAP audit. the audit firm will be using. If you are a manufacturer and you don’t remember who the MQAP contact is at your company, contact the NMEDA office and we will let you know. It’s important to have the right person because that

A2: No, there will be a new Vehicle Delivery Form for

is the name we gave to the audit firm.

commercial vehicles.

In conclusion, looking forward to another great year and hope to see you all at the conference in Kansas City! Until then, do what you do and keep life moving forward!!

46

NMEDA NEWS

Auto Mobility Price Survey

ARE YOU Fast, easy, secure online data entry

IN? Access to 24/7 business intelligence tools

“The AMPS portal is a one-stop gateway for members to access, evaluate, and compare industry pricing data. The ability to view and analyze the most thorough pricing snapshot of the auto mobility industry is a huge benefit, and this platform is a valuable tool that can help members of all sizes make more informed decisions.”

Chad Blake, NMEDA Past President

Help shape VA and VR pricing guidance

www.nmeda.org/amps Apr-Jun 2024

47

QAP DASHBOARD QAP DASHBOARD AVERAGE FINDINGS PER AUDIT APRIL 2023 - MARCH 2024

4.5 4 3.5 3 2.5 2 1.5 1 0.5 0

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

TOP 5 AUDIT FINDINGS APRIL 2023 - MARCH 2024

QAP Contact Training Incomplete/Expired

41

Manufacturer Training Certificate Missing

38

Product & Tool Listings Missing

31

Final Inspection Documentation Incomplete

31

Tool Calibration Missing/Not Uploaded

30

AUDIT FINDING SEVERITY APRIL 2023 - MARCH 2024

No findings 1%

Major 15%

Opportunity for Improvement 48% Minor 36%

48

NMEDA NEWS

QAP DASHBOARD QAP DASHBOARD QAP DASHBOARD TOTAL QAP DEALERS IN GOOD STANDING QUARTERLY: MARCH 2023 - MARCH 2024

310

306

305 300

299

300

296

295

292

290 285

Mar-23

Jun-23

Sep-23

Dec-23

Mar-24

NEW QAP APPLICATIONS & ACCREDITATIONS QUARTERLY: MARCH 2023 - MARCH 2024 Applications

7

6

6 5 4

Accreditations

5 4

4 3

3 2 1 0

2 1

1

1 0

Mar-23

Jun-23

Sep-23

Dec-23

Mar-24

Dealers with No Audit Findings

Newly Accredited Dealers

Advanced Wheels - East Haven, CT Alliance Mobility Solutions - Kelowna, BC Banner Mobility Resources - Topeka, KS United Access - Oklahoma City, OK

Alliance Mobility Solutions - Victoria Bussani Mobility Team - Kingston Cummings Mobility - Des Moines MobilityWorks - Tacoma

Apr-Jun 2024

49

NMEDA INDUSTRY MEMBERS INDUSTRY

____________________________

Accessible Vans of America, LLC. 334 Buckington Street St. Peters, MO 63376 (636) 294-1762 Acrisure 4808 Broadmoor Ave SE Kentwood, MI 49512-5306 (616) 447-2293

Driving Systems, Inc. 16139 Runnymede St. Van Nuys, CA 91406 (818) 782-6793 DSHS/DVR 4565 7th Ave SE Lacey, WA 98503-1075 (206) 462-0620

Adaptive Driving Alliance 111 Stow Avenue, Ste 103 Cuyahoga Falls, OH 44221 (330) 928-7401

Electronic Mobility Controls, LLC 26 Gabriel Dr. Augusta, ME 04330 (207) 512-8009

Adaptive Mobility Systems, Inc. 2072 N. Bibb Drive Tucker, GA 30084 (770) 674-0776

EZ Lock 2001 Wooddale Blvd.

Baton Rouge, LA 70806 (225) 214-4620

Adapt-Solutions 145 Damase-Breton St-Lambert, QC G0S 2W0 (866) 641-0419

Ford Motor Company 777 Woodward Avenue, Suite 500 Detroit, MI 48226 (313) 202-6342

AMF Bruns of America 1797 Georgetown Road Hudson, OH 44236 (877) 506-3770 Bever Mobility Products 2885 Sanford Ave SW 41693 Grandville, MI 49418 (888) 959-6198 BraunAbility P.O. Box 310 Winamac, IN 46996 (800) 843-5438 Bruno Independent Living Aids 1780 Executive Drive Oconomowoc, WI 53066 (262) 953-5316 Creative Carriage Ltd. 6 Ridgeview Street St. George, ON N0E 1N0 (519) 740-4801 Crescent Industries 191 Washington St. Auburn, ME 04210 (207) 777-3500 DealerTeam.com, LLC 2195 Larkspur Ln #203 Redding, CA 96002 (530) 232-3260 Driverge Vehicle Innovations 4199 Kinross Lakes Parkway Suite 300 Richfield, OH 44286 (330) 510-3069

50

NMEDA NEWS

Freedom Motors Inc., division of Savaria 14 Goodmark Place Etobicoke, ON M6W 6R1 1-905-799-5544 General Motors Corporation 100 Renaissance Ctr., MC482-A20-B98 Detroit, MI 48265 (313) 667-8682 Harmar Mobility 1500 Independence Blvd.

Ste 220 Sarasota, FL 34234 (800) 833-0478 High Level Enterprises, Inc. 28767 Holiday Pl Elkhart, IN 46517-1109 (574) 343-2150 Honda Motor Co. Ltd., 4630 Shimotakanezawa Haga-machi Haga-gun, Tochigiken, 3213393 JP +81-8041051250 Ignition Dealer Services 1501 E Wisconsin St Ste 2 Delavan, WI 53115-1486 (414) 943-1102 In Motion Mobility 2299 NW 108th Avenue Sweetwater, FL 33172 (786) 543-2046

Johnson Hand Controls LLC 3960 Locust Grove Rd Columbia, PA 17512 (717) 449-0089 Mahadev Metal Works & Fabrication Unit 124, 125 - 11071 Bridgeport Rd. Richmond, BC V6X 1T3 (604) 270-3317 Malley Industries, Inc. 1100 Aviation Avenue Dieppe, NB E1A 9A3 (506) 859-8591 Manufacturing Production Services Corp.

2222 W. Enterprise St. Escondido, CA 92029 (800) 243-4051 MGA Research Corporation 5000 Warren Road Burlington, WI 53105 (262) 763-2705 Mobility Credit Acceptance 1108 E Main St Suite 200 Richmond, VA 23219 (804) 505-4000 Mobility Innovations 51277 Celeste Dr. Shelby Twp, MI 48315 (586) 843-3816 Morrie’s Mobility Finance 559 Hwy 10 South St. Cloud, MN 56304 (866) 581-3922 PMG Technologies Inc. 100 Du Landais St. Blainville, QC J7C 5C9 (450) 430-7981 Pritchard Auto Group 1 Team Quest Way Clear Lake, IA 50428-2296 (352) 552-6674 PSA Insurance & Financial Services 11311 McCormick Rd. Hunt Valley, MD 21031 (443) 798-7495 Q’Straint/Sure-Lok 4031 NE 12th Terrace Oakland Park, FL 33334 (954) 986-6665 Royale Mobility LLC 100 Newark Street Haverhill, MA 01832 (978) 374-4530

Stellantis c/o EWI Worldwide 1000 Chrysler Drive Auburn Hills, MI 48326 (800) 255-9877 Sure Grip Hand Controls 4850 Route 102 Upper Kingsclear, NB E3E 1P8 (506) 363-5289 Tempe Mobility 7975 S. Autoplex Loop Tempe, AZ 85284 (480) 598-2383 TMN 58 Hachermesh St. Haifa, Israel 31000 073-2229222-200 Toyota Motor Sales, USA, Inc 6565 Headquarters Drive Plano, TX 75024 (469) 292-4649 Twining Consulting, Inc. 18071 Mount Washington St Unit A Fountain Valley, CA 927086118 (562) 272-7231 Vantage Mobility 5202 S. 28th Place.

Phoenix, AZ 85040 (800) 348-8267

NMEDA ALLIED HEALTH PROFESSIONAL MEMBERS ALLIED HEALTH PROFESSIONALS

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ARIZONA Jennifer Nordine Driving to Independence LLC 1414 W. Broadway Rd #218 Tempe, AZ 85282 (480) 449-3331

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CALIFORNIA Sam Abboushi Dynamic Repair Solutions 23615 El Toro Rd X287 Lake Forest, CA 92630 (714) 988-6600 Penny M. Anders Sharp Memorial Hospital Rehab 1641 Borana St. San Diego, CA 92111 (858) 565-2437 Lula Capuchino Capuchino Therapy Group 3601 Marconi Ave. Sacramento, CA 95821 (916) 481-1300 Melanie Henry Driver Cognitive Assessment Center, LLC 4450 Black Ave Suite D Pleasanton, CA 94566 (925) 249-5947 Henning Mortensen Bond Driving School 3333 Balmoral Dr Sacramento, CA 95821 (916) 485-5779 Stanton Toy Always Care Medical Supply INC 296 Highland Place San Pablo, CA 94806 (510) 705-1765

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COLORADO Sarah Davidson Craig Hospital 3425 S. Clarkson St. Englewood, CO 80113 (303) 789-8117 Barry Doyle Craig Hospital 3425 S. Clarkson Street Englewood, CO 80113 (303) 789-8218 Natalie Uyeno 3425 S Clarkson St Englewood, CO 80113-2811 (303) 789-8218

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FLORIDA Stephen A. Emerson Stephen A. Emerson Inc. 1384 Wainwright Way Ft. Myers, FL 33919 (239) 633-0180

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GEORGIA Dan Allison 142 Lynford Ln Woodstock, GA 30189

Carin Mitchell Mitchell Driving Solutions PO Box 705 New Carlisle, IN 46552 Eva Richardville Therapeutic Mobility Services, Inc. 311 Airport North Office Park Ft. Wayne, IN 46285 (260) 417-8399

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Rajesh Pagadala Georgia Vocational Rehabilitation Agency 3586 Riverside Drive Macon, GA 31210 (478) 751-6272

KENTUCKY

ILLINOIS

Brian Iadarola Drivabilities 224 N. Hite Ave Louisille, KY 40206 (502) 893-0050

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Danielle Czajkowski STRIVE for Independence, Inc. 1919 S. Highland Avenue Bldg. C, Suite 119 Lombard, IL 60418 (630) 984-1919 Anne Hegberg Strive for Independence 1919 S. Highland Avenue Bldg. C, Suite 119 Lombard, IL 60148 (630) 984-1919

MaryFrances Gross On the Road, Again 4805 Hemlock Way Lexington, KY 40514 (619) 607-1142

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LOUISIANA Michael K Shipp MKS Consultants, LLC 1340 Mitcham Orchard Rd Ruston, LA 71270 (318) 245-7361

MISSISSIPPI Nikki Simmons Driving Independence 5225 Crawford Rd Hernando, MS 38632 (901) 734-7472

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NEW YORK Gail Babirad Rehabilitation Technology Assoc. Inc PO Box 540 Kinderhook, NY 12106 (800) 987-2753 Jurgen Babirad Rehabilitation Technology Associates, Inc. PO Box 540 Kinderhook, NY 12106 (800) 987-2753 John Lorenzetti, OTR/L, CDI, DRS FLX Driver Rehabilitation, LLC 4144 High Banks Rd. Geneva, NY 14456 (315) 585-9198

MARYLAND

Andrew Streit Stevens Driving School LLC 4060 Seneca St. West Seneca, NY 14224 (716) 674-2340

Brandon Lesch Marianjoy Rehabiliation Hospital - BL 118 E Madison Lombard, IL 60148 (630) 909-6080

Elin Davis American Occupational Therapy Association 6116 Executive Blvd Ste 200 North Bethesda, MD 20852 (800) 729-2682

Raanan Zidile Tri-Boro Driver Rehabilitation & Mobility Services, Inc. 1642 Coney Island Ave Brooklyn, NY 11230

Monica Scalise Marianjoy Rehabilitation Hospital now part of Northwestern Medicine Driver’s Department 645 N. Kingsbury St Unit 1501 Chicago, IL 60654 16309096087

MASSACHUSETTS

NORTH CAROLINA

Eugene Blumkin Massachusetts Rehab Commission 600 Washington Street Boston, MA 02211 (617) 204-3721

Kirby Augustin The Car Whisperer 8111 Ship Street #507 Charlotte, NC 28269 (704) 371-2411

Nicole Thonn STRIVE for Independence 1919 S Highland Ave Bldg. C Suite 119 Lombard, IL 60148 (630) 984-1919

MICHIGAN

Cyndee Crompton Genesis Marketing & Agencies dba Genesis Mobility PO Box 448 McLeansville, NC 27301 (336) 697-7841

INDIANA

Kelby Lloyd Special Driving Services, Inc. P.O. Box 241 Okemos, MI 48805 (517) 862-1717

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Kathy Kachanoski Columbus Regional Hospital 1732 Timbercrest Dr. Columbus, IN 47203 (800) 841-4938

____________________________

____________________________

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C Kerry Jones The Space Between 26875 Church St. Edwardsburg, MI 49112 (269) 663-0226

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Anne Dickerson East Carolina University 1806 Planters Walk Greenville, NC 27858

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Apr-Jun 2023

51

NMEDA ALLIED HEALTH PROFESSIONAL MEMBERS Liz Soles ADED 200 First Avenue N.W. #505 Suite 505 Hickory, NC 28601 (866) 672-9466 ____________________________

OHIO Emily Haffner The Ohio State University 1116 Perry Street Columbus, OH 43221 (614) 685-5600 ____________________________

PENNSYLVANIA Brenda Bennett Transportation Solutions 4202 Peach Street Erie, PA 16509 (814) 833-2301 Susie Touchinsky Adaptive Mobility Services 225 Clark Drive Orwigsburg, PA 17961 (484) 650-2280 ____________________________

SOUTH CAROLINA Alan B. Simmerson CDRS WJBD VA Medical Center 3602 Deerfield Drive Columbia, SC 29204 (803) 776-4000

TEXAS Chad Strowmatt Strowmatt Rehabilitation Services, Inc 11020 Katy Freeway Ste 217 Houston, TX 77043 (713) 722-0667 Christopher Thompson H&T Driver Rehabilitation Specialists, LLC 9355 John W Elliott Dr Apt 453 Frisco, TX 75033 (469) 631-2312 ____________________________

VIRGINIA Arthur Yeager US ARMY, Walter Reed hospital 3835 Maple Hill Rd Fairfax, VA 22033-2722 (571) 635-7484 ____________________________

WISCONSON Drake Anderson All Star Mobility, LLC 2180 Hallie Rd. Chippewa Falls, WI 54729 (715) 598-7511

CANADA ____________________________

BRITISH COLUMBIA Jenn Campinos Island Mediquip 101-750 Enterprise cres Victoria, BC v8z 6r4 (250) 940-3829 Dean Robertson Access Driver Rehab Specialists 3405 W 31 Ave. Vancouver, BC V6S 1X6 (604) 263-5286 Lars Taylor InSight Rehabilitation Services Inc. 3002 Coachwood Crescent Coldstream, BC V1B 3Y4 (250) 542-3087 ____________________________

ONTARIO Shah Baqar, OT, CDRS CBI Health Group 20 Linsmary Court Markham, ON L6E 1L2 (416) 419-3031 F. Lortie 68 Bloomfield London, ON N6G 1P3 (519) 495-7660 Tamalea Stone Ottawa Hospital 686 Vivera Pl Stittsville, ON K2S 2N1 ____________________________

SASKATCHEWAN Suzanne Lendvoy SK Health Authority 2180 23rd Avenue Regina, SK S4S 0A5 (306) 766-5968

NEW BRUNSWICK Maura DuLong Stan Cassidy Centre for Rehabilitation 800 Priestman St. Fredericton, NB E3B 0C7 (506) 452-5876 ____________________________

____________________________

____________________________

NMEDA EDU/GOV’T/NON-PROFIT MEMBERS EDU/GOV’T/NONPROFIT ____________________________

Eric Bradley Texas A&M Transportation Institute 3135 TAMU College Station, TX 77843 (979) 845-7492 Timothy Brant Brant’s Driving School 596 Goucher Street Johnstown, PA 15905 (877) 395-7011 Lance Bullard Texas Transportation Institute A&M Univ.

3135 TAMU College Station, TX 77843 (979) 845-6153

52

Chelsea Hales The Master’s Driving School W7366 Flambeau Point Road Ladysmith, WI 54848 (715) 532-0327 James Kovar 3135 TAMU College Station, TX 77843 Danny Langfield AMREF 16929 Melissa Ann Dr Lutz, FL 33558 (512) 294-7627\ Justin Maxwell 3135 Tamu College Station, TX 77843 Torrey Morse Connecticut Bureau of Rehabilitation Services 55 Farmington Ave, 12th Fl Hartford, CT 06105 (860) 424-5543

NMEDA Circuit Breaker

Daniel Reid 1721 Hardy Street Hattiesburg, MS 39401 (601) 544-5403

Michelle Szumski 101 East 15th Street 101 CT Austin, TX 78778 (512) 936-3462

Gerhard Schmidt Bridge to Mobility 24410 Emmons Rd Columbia Station, OH 44028-9663 (330) 351-1711

Jeff Watters Automobility PO Box 421 Montrose, None 3765 613-8761-0100

Laura Spencer State of Connecticut ADS/ BRS 35 Veccadola Drive Colchester, CT 06415 (860) 876-9563 Stephen Sundarrao Rehabilitation Engineering & Technology Program 4202 E Fowler Ave ENB 118 Tampa, FL 33620 (813) 974-5346

Lisa Weber Commonwealth of Massachusetts 21 Winship St Brighton, MA 02135-3311

AMF BRUNS IS • Family-Owned and Operated Since 1958 • RED DOT Award (Design Award) Winner for 2 products in the Mobility Industry • Protektor Series – Red Dot Winner - New Cutting edge design wheelchair retractors available • Offering special needs products worldwide • Outstanding quality • Outstanding service • FREE training online • EST 1958 • ISO 9001 Registered

AMF Bruns America 877-506-3770 www.amfbrunsamerica.com est 1958

DATES TO REMEMBER

This calendar of upcoming events is provided as a service to NMEDA members. NMEDA NEWS cannot guarantee the accuracy of the information provided. Please verify dates and locations with the organizations listed.

NMEDA Board of Directors Meetings May 16, 2024 June 20, 2024 July 18, 2024

NMEDA Manufacturer Service School (MSS) May 6 -9, 2024 – Lexington, SC Visit www.NMEDA.org/MSS for more information.

NMEDA Comprehensive Automotive Mobility Solutions (CAMS) June 5, 2024 – Newark, OH August 9, 2024 – Hillsboro, OR Visit www.NMEDA.org/CAMS for more information.

Abilities Expo - New York May 3–5, 2024 Visit www.abilities.com/newyork for more information.

Abilities Expo - Chicago June 21–23, 2024 Visit www.abilities.com/chicago for more information.

Abilities Expo - Houston August 2–4, 2024 Visit www.abilities.com/houston for more information.

2024 NMEDA Annual Conference & Auto Mobility Expo October 5-7, 2024 – Kansas City, Missouri Visit www.NMEDAAnnualConference.com for more information.

To have your information included in Dates to Remember, please submit at least 12 weeks before the event to brittney.mcmahan@nmeda.org.

54

NMEDA NEWS

Apr-Jun 2024

55

Become a BraunAbility Service Master

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