April-June 2025

April - June 2025 | Volume 2 Issue 2

NMEDA NEWS The Auto Mobility Magazine

NMEDA.org

2

NMEDA NEWS

NMEDA NEWS President Eric Mansfield

APR-JUN 2025

CONTENTS

VOLUME 2, ISSUE 2

CEO Toby Cummings, CAE

FEATURES

Layout, Editor & Creative Director

COLUMNS

20 On the Cover In Memory of Don Clock: A Legacy That Moves Us Forward - By Ariel Ifill

5

Voice of the Independent - By Jud DeMott

8

CEO’s Message - By Toby Cummings

18

Board Member’s Message - By Susie Touchinsky

36

Industry Advisor - By Harry Baergen

38

Education & Training - By Amy Lane

NMEDA NEWS is published quarterly by the National Mobility Equipment Dealers Association.

41

Canada Officer’s Message - By Russ Newton

3327 W. Bearss Avenue Tampa, FL 33618

42

Government Relations Update - By Shawn Richmond

47

QAP Updates & FAQS - By Chuck Hardy

56

Edu/Government/Non-Profit Member Directory

57

Industry Member Directory

59

Dates to Remember

Ariel Ifill

Contributing Writers Harry Baergen Shawn Richmond Ariel Ifill Russ Newton Chuck Hardy Amy Lane Toby Cummings Mike Savicki Jud DeMott

28

31

32

Mobility My Way - By Mike Savicki National Mobility Awareness Month 2025 Recap - By Ariel Ifill On The Move: Member’s Edition - By Ariel Ifill

For business office, advertising, and subscriptions: Tel: 813.264.2697 Toll-Free: 800.833.0427 www.nmeda.org info@nmeda.org Subscription rates for the USA and Canada Members: $27/four issues, Non- Members: $36/ four issues. Back issues are available by calling the NMEDA office.

All rights are reserved under copyright laws © 2025.

The articles published in NMEDA NEWS reflect the opinions of their authors, not NMEDA. As such, NMEDA neither takes a position on nor assumes responsibility for the accuracy of the information or statements contained therein.

AI was used in the production of this publication.

ALSO

4

Board of Directors

6

Staff Directory

10

Dealer Member Directory

53

QAP Dashboard

55

Allied Health Professional Member Directory

MISSION The mission of the National Mobility Equipment Dealers Association is to advocate and exemplify excellence in providing safe, reliable transportation solutions to enhance accessibility.

Apr-Jun 2025

3

BOARD OF DIRECTORS Eric Mansfield, President

Russ Newton, Canadian President

MobilityWorks 810 Moe Drive Akron, OH 44310 (800) 638-8267 eric.mansfield@mobilityworks.com

Sure Grip 4850 Route 102 Upper Kingsclear, NB E3E 1P8 (800) 506-6666 russ@suregrip-hvl.com

Jud DeMott, Vice President

Susie Touchinsky, Allied Health Professional Rep.

Access2Mobility 12406 SH 155 South Tyler, TX 75703 (903) 592-6760 jud.demott@gmail.com

Ron Mohr, Secretary Clock Mobility 603 N Waverly Rd Lansing, Michigan 48917 (517) 272-4488 ronm@clockmobility.com

Michelle Szumski, Edu/Gov/NonProfit Rep. Texas Workforce Commission 101 East 15th Street Austin, TX 78778 (512) 936-3462 phone michelle.szumski@twc.texas.gov

Catherine Martin, Treasurer

Trevorr Jurgensen, Rep. at Large 1

Ilderton Conversions 701 South Main Street High Point, NC 27260 (336) 841-6100 phone cmartin@ilderton.com

MobilityWorks 810 Moe Drive Akron, OH 44310 (800) 638-8267 trevorr.jurgensen@mobilityworks.com

Steve Dawson, Component Manufacturer Rep. Harmar Mobility 1500 Independence Blvd, Suite 200 Sarasota, FL 34234 (800) 833-0178 steve.dawson@harmar.com

Alex Cook, Rep. at Large 2 Superior Van & Mobility 1506 Lakeshore Court Louisville, KY 40223 (502) 447-8267 scook@superiorvan.com

Randy Schiller, Manufacturer Rep.

Corey Kupsh, Rep. at Large 3

Vantage Mobility 5202 S. 28th Place Phoenix, AZ 85040 (800) 348-8267 randys@vantagemobility.com

A & J Mobility 333 Washington Street Valders, WI 54245 (920) 775-4104 coreyk@aandjvans.com

Christian Quandt, Past President Advanced Wheels 33 Bradley Park Road East Granby, CT 06026 (860) 653-8064 christian@advancedwheels.com

4

Adaptive Mobility Services 1120 Centre Turnpike Orwigsburg, PA 17961 (484) 650-2280 susie@adaptivemobility.com

NMEDA NEWS

Christina Duggan, Rep. at Large 4 Creative Mobility Group 32217 Stephenson Hwy Madison Heights, MI 48071 (248) 577-5430 cduggan@creativemobilitygroup.com

VOICE OF THE INDEPENDENT This is the first installment of a new column in NMEDA News. We’re looking for submissions from Independent* dealers who want to share information from their unique perspectives. It could be about how a business challenge was overcome, how a customer’s need was met, how you feel about our industry, or any topic you think is pertinent.

We just ask that it be constructive. Jud DeMott has agreed to start us off.

Jud DeMott Vice President

Access 2 Mobility, Tyler, Texas (Single Point Dealer) When I began in this industry 25 years ago, a “big” dealer might have had six to eight locations. Then the expansion phase began. After that, came mergers and acquisitions.

And now, even private equity firms have joined us. But our mission has stayed the same. As the late Pete Zarba always used to say, “It’s all about the person in the chair.”

There is a perception among many Independents* that the larger companies are controlling NMEDA… that your viewpoint and voice doesn’t matter. Having been on the board for a number of years, I can personally tell you that’s not the case. When board reps and officers from the larger companies are making decisions for our organization, they always put NMEDA first. Even if that were not the case, our board of directors includes eight dealer members, six of whom are Independents. The main purpose of this writing is to encourage independent dealers to once again get actively involved in your

DISCOVER THE MGA ADVANTAGE

association. Attend our conferences, respond to our surveys, volunteer for committees. Of NMEDA’s 305 dealer locations, about 80 are single-location dealers.

64 other “rooftops” are owned by 20 private companies with two to five locations. Our newest bylaws revision gives even more protection to Independents: a 75 percent majority is now required for future bylaws changes. So as our illustrious past president Bill Siebert always preached, “This is your NMEDA, get involved!” * For the purpose of this column, “Independent” is being defined as a mobility dealer company with five or fewer locations that is not owned by an investor group nor other third party. If you are an Independent with input to share with the industry, please consider contributing to this quarterly column. Send your thoughts to Ariel Ifill, NMEDA’s Marketing and Communications Manager at ariel.ifil@nmeda.org.

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Apr-Jun 2025

5

STAFF DIRECTORY

6

Toby Cummings, CAE

Amy Lane

CEO

Director of Education, Training & Conference

toby.cummings@nmeda.org

amy.lane@nmeda.org

Kelly Lane

Ariel Ifill

Accounting & Operations Manager

Marketing & Communications Manager

kelly.lane@nmeda.org

ariel.ifill@nmeda.org

Kristen Clevidence

Mikala Poulos

Quality Program Manager

Member Services Manager

kristen.clevidence@nmeda.org

mikala.poulos@nmeda.org

Chuck Hardy

Shawn Richmond

Director of Quality & Compliance

Government Relations & Policy Manager

chuck.hardy@nmeda.org

shawn.richmond@nmeda.org

Trevor Jennings

Megan Perez

Director of Partner Relations

Office Coordinator

trevor.jennings@nmeda.org

megan.perez@nmeda.org

NMEDA NEWS

NMEDA'S PAST DUE INVOICE PROGRAM

HAS ALREADY RECOVERED MORE THAN $13 MILLION IN VA PAYMENTS FOR DEALER MEMBERS SO FAR IN 2025.

JUNE 2025 $13,024,151.24

If you have VA invoices 30+ days past due, submit them through our Past Due Invoice Program.

EMAIL: WEBMASTER@NMEDA.ORG H T T P S : / / N M E D A . O R G / P DApr-Jun I P R O2025 G R A 7M

CEO’s Message

The ‘One Big Beautiful Bill’ Understanding Its Impact on NMEDA and Our Industry As H.R. 1—known as the “One Big Beautiful Bill” makes its way through Congress after passing the House in May, it’s important to understand how this sweeping legislation could reshape nonprofit operations, including NMEDA and the broader network of organizations that support our industry.

The bill introduces notable changes to how nonprofits manage resources and structure partnerships. Here’s my perspective on what this could mean for NMEDA and our community.

Key Changes on the Horizon One of the most notable provisions is a proposed 21% tax on income from name

Toby Cummings, CAE NMEDA - CEO

and logo licensing. While this may not immediately affect NMEDA’s current operations, it could impact how we approach future industry partnerships and certification programs. Currently, these royalties are generally exempt from taxation when paid by unrelated parties.

8

NMEDA NEWS

Another significant change is the expansion of Unrelated

Strategic Planning

Business Income Tax (UBIT) to include parking facilities

We’re evaluating several key areas as this legislation

and transportation fringe benefits provided to employees.

This 21% tax rate would affect not only NMEDA but many organizations throughout our industry that provide these benefits to their teams.

Impact Beyond NMEDA This legislation’s reach extends well beyond our organization. The mobility industry relies on a network of nonprofit partners, including:

Rehabilitation centers

progresses:

Financial planning: Assessing potential impacts on our budget and operational structure.

Industry partnerships: Reviewing how the new tax framework could influence our collaborative relationships.

Resource allocation: Examining ways to maintain our high-quality services while adapting to new requirements.

Veterans organizations Disability advocacy groups

Moving Forward While the Senate’s deliberations may alter the final form

Medical research foundations Community support organizations

of this bill, its current provisions signal important changes for nonprofit trade associations and their partners.

NMEDA’s strength has always been in our ability to adapt

These essential partners could face increased operational

and innovate whether developing new mobility solutions

costs under the new provisions. The proposed 1% floor

or navigating regulatory changes.

for corporate charitable deductions, for instance, might

The mobility industry thrives on collaboration:

affect their funding streams and their ability to serve our

manufacturers, dealers, therapists, and nonprofit partners

shared community.

working in concert to serve our community. These

“

NMEDA’s strength has always been in our ability to adapt and innovate whether developing new mobility solutions or navigating regulatory changes.”

proposed changes may present new challenges, but they won’t diminish our commitment to advancing mobility solutions for all.

As your CEO, I can assure you that while NMEDA prepares for these potential changes, our focus remains steadfast on our mission, supporting our members and advancing the automotive mobility industry. The relationships we’ve built and the community we serve continue to be our highest priorities.

Apr-Jun 2025

9

NMEDA DEALER MEMBERS

ALABAMA

United Access - Phoenix 23606 N 19th Ave Phoenix, AZ 85085 (623) 879-0800 1, 3

MobilityWorks - Chico 7 Three Sevens Lane Chico, CA 95973 (800) 225-7361 1, 3

Griffin Mobility 213 Chestnut Street NW Hartselle, AL 35640 (256) 751-1365 1

United Access - Scottsdale 14885 N 83rd Pl., Ste 105 Scottsdale, AZ 85260 (480) 941-4800 1

MobilityWorks - Fresno 120 North Diamond Street Fresno, CA 93701 (559) 268-9394 1, 3

High Tech Mobility LLC 3351 Warrior River Rd Hueytown, AL 35023-1304 (205) 491-2109 1, 3

United Access - Tucson 4720 N La Cholla Blvd Suite 150 Tucson, AZ 85705 (520) 293-3596 1, 3

MobilityWorks - Oakland 1822 Embarcadero Avenue Oakland, CA 94606 (510) 927-2860 1,3

MobilityWorks Birmingham 80 Commerce Dr. Pelham, AL 35124 (205) 426-8261 1, 3

____________________________

UNITED STATES ____________________________

MobilityWorks - Huntsville 2150 Meridian Street North Huntsville, AL 35811 (234) 542-3022 1, 3 Superior Van & Mobility Montgomery 1647 Coosa River Pkwy Wetumpka, AL 36092 (334) 244-1011 1, 3 Sylacauga Handicapped Inc 40811 US Hwy 280 Sylacauga, AL 35150 (256) 249-3717 1, 2, 3 Team Adaptive Medical Inc - Mobile 1251 Boltons Branch Drive Mobile, AL 36606 (251) 471-1088 1, 3 ____________________________

ARKANSAS MobilityWorks - Bryant 3418 Main St Suite 400 Bryant, AR 72022 (501) 794-3100 1, 3 Superior Van & Mobility 1110 Mathias Dr Ste F Springdale, AR 72762-0710 (479) 521-8433 1, 3 Superior Van & Mobility Jonesboro 2421 Sunny Meadow Drive, Ste D Jonesboro, AR 72401 (870) 933-7270 1, 3

MobilityWorks Sacramento 3383 Fitzgerald Rd. Rancho Cordova, CA 95742 (916) 363-8310 1, 3

United Access - San Diego 4797 Ruffner Street San Diego, CA 92111 (858) 541-0552 1, 3 United Access - Santa Rosa 3285 Santa Rosa Avenue Suite A Santa Rosa, CA 95707 (707) 575-6997 1, 3 United Access - Stanton 11600 Western Avenue Stanton, CA 90680 (714) 890-8262 1, 3 ____________________________

COLORADO Colorado Fleet & Mobility dba Mobility of Denver 2311 S. Platte River Dr. Denver, CO 80223 (844) 289-2635 1, 3

Superior Van & Mobility North Little Rock 7323 Cock of the Walk St Suite B North Little Rock, AR 72113 (501) 725-9070 1, 3

MobilityWorks - Santa Clara 1245 Laurelwood Rd Santa Clara, CA 95054 (888) 473-5402 1, 3

Frontier Access & Mobility Systems, Inc. - Fort Collins 819 E. Mulberry St. Fort Collins, CO 80524 (970) 223-8267 1

____________________________

MobilityWorks - Van Nuys 7720 North Sepulveda Blvd Van Nuys, CA 91405 (888) 473-5402 1, 3

Mobility Driven 832 Nth Crest Unit B Grand Junction, CO 81506 (970) 712-1435 1

SACVANS Mobility 5821 Florin Perkins Rd Sacramento, CA 95828 (916) 381-8267 1

MobilityWorks - Aurora 1640 S Abilene St Aurora, CO 80012 (720) 640-9989 1, 3

United Access - Fremont 40975 Albrae St Long Beach, CA 94538 (510) 999-7959 1, 3

United Access - Colorado Springs 6285 Corporate Dr Colorado Springs, CO 80919 (877) 501-8267 1, 3

CALIFORNIA

A.D.E. Industries, Inc. 3621 S Palo Verde Tucson, AZ 85713 (520) 571-7156 1

AERO Mobility 1001 N Weir Canyon Road Anaheim, CA 92807 (714) 973-8600 1, 2, 3

United Access - Chandler 1825 E Germann Road Suite 24 Chandler, AZ 85286 (480) 999-5939 1, 2, 3

Economy Medical Lifestyle Mobility 2355 Whitman Rd Ste F Concord, CA 94518-2542 (925) 671-4800 1

United Access - Goodyear 13765 W Auto Drive Suite 125 Goodyear, AZ 85338 (623) 242-0552 1, 3

Gary E. Colle, Inc./dba Goldenboy of San Diego 12130 Dearborn Place Poway, CA 92064 (858) 748-9414 1, 3

NMEDA NEWS

MobilityWorks - Riverside 7239 Indiana Avenue Riverside, CA 92504 (951) 686-3152 1, 3

United Access - San Bernadino 711 S Allen St San Bernardino, CA 92408 (909) 383-3883 1, 3

MobilityWorks - San Diego 8130 Parkway Drive LaMesa, CA 91942 (619) 474-4072 1

ARIZONA

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MobilityWorks - Pasadena 325 North Altadena Drive Pasadena, CA 91107 (626) 584-8181 1, 3

United Access Sacramento 6550 Freeport Blvd Suite A Sacramento, CA 95822 (916) 392-1196 1, 3

United Access - Long Beach 2715 Seaboard Ln Long Beach, CA 90805 (562) 634-5962 1, 3

United Access - Highlands Ranch 5910 E County Line Rd Highlands Ranch, CO 80126 (877) 501-8267 1, 2, 3

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

United Access - Wheat Ridge 9500 W 49th Ave Ste C107 Wheat Ridge, CO 80033 (877) 501-8267 1, 2, 3 ____________________________

CONNECTICUT Advanced Wheels - East Granby 33 Bradley Park Road East Granby, CT 06026 (860) 653-8064 1, 2, 3 Advanced Wheels - East Haven 650 Coe Avenue Suite 2 East Haven, CT 06512 (203) 800-8064 1 MobilityWorks - East Hartford 104 Pitkin Street E. Hartford, CT 06108 (860) 282-8202 1, 3 ____________________________

DELAWARE MobilityWorks - Bear 1010 Contractors Way Bear, DE 19701 (302) 613-7555 1, 3 ____________________________

FLORIDA Advanced Driving Systems, Inc. 662 Capital Cir NE Tallahassee, FL 32301 (850) 671-2300 1, 2, 3 Custom Mobility 7199 Bryan Dairy Road Largo, FL 33777 (727) 539-8119 1, 3 Gator Custom Mobility 501 NE 23rd Ave Gainesville, FL 32609-8604 (352) 373-9673 1 Manatee Mobility Vans LLC- Bradenton 4224 Solutions Ln Unit 103 Bradenton, FL 34211-4931 (941) 279-6000 1, 3 Manatee Mobility Vans LLC- Fort Meyers 4852 Palm Beach Blvd Fort Myers, FL 33905 (239) 693-4000 1, 4

Mike Erdman Mobility 4650 US Highway 520 Cocoa, FL 32926 (321) 636-8887 1

MobilityWorks - Ocala 7265 SW 62nd Ave Unit 1 Ocala, FL 34476 (352) 300-1173 1

Mobility Transportation Systems 4010 East Hillsborough Ave Tampa, FL 33610 (813) 246-9116 1, 2, 3

MobilityWorks - Orlando 7260 Narcoossee Road Orlando, FL 32822 (407) 674-8778 1, 3

MobilityWorks - Clermont 20354 US Highway 27 Clermont, FL 34715 (352) 322-2256 1, 3

MobilityWorks Tallahassee 1505 Capital Circle NW Tallahassee, FL 32303 (850) 224-4383 1

MobilityWorks - Daytona 364 Destination Daytona Ln Ormond Beach, FL 32137 (386) 586-5495 1, 3

MobilityWorks - Tampa 8706D East Broadway Avenue Tampa, FL 33619 (813) 628-4255 1, 3

MobilityWorks - Fort Lauderdale 5601 Powerline Road Suite 104 Fort Lauderdale, FL 33309 (954) 974-7028 1

Superior Van & Mobility Pensacola 6260 Technology Dr. Suite B Pensacola, FL 32505 (850) 378-8914 1, 3

MobilityWorks - Marietta 1255 Kennestone Circle Suite 100 Marietta, GA 30066 (800) 444-9100 1, 3 MobilityWorks - Savannah 3938 Ogeechee Road Savannah, GA 31405 (912) 233-1050 1 R & R Van Lift Sales & Service - Athens 164 Commerce Blvd Athens, GA 30606 (470) 276-6282 1 R & R Van Lift Sales & Service - Conyers 2130 Sigman Road Conyers, GA 30012 (770) 483-0767 1, 2, 3 ____________________________

HAWAII Soderholm Sales & Leasing 2044 Dillingham Blvd Honolulu, HI 96819 (808) 834-1417 1, 3

MobilityWorks - Fort Myers 12530 Metro Parkway Fort Myers, FL 33966 (239) 275-1900 1

Supreme Motors 4301 Oak Circle, Ste. 19 Boca Raton, FL 33431 (954) 561-2499 1, 3

Mobilityworks - Fort Pierce 6144 S US Highway 1 Fort Pierce, FL 34982-3951 (772) 465-9600 1

Team Adaptive - Pensacola 3618 N Pace Blvd Pensacola, FL 32505 (850) 332-1688 1, 3

MobilityWorks Jacksonville 2727 St Johns Bluff Road S Jacksonville, FL 32246 (904) 281-0111 1, 3

Team Adaptive Inc Panama City 1201 Harrison Avenue Panama City, FL 32401 (850) 522-0059 1

MobilityWorks - Plainfield 23855 W Andrew Road Plainfield, IL 60585 (888) 473-5402 1, 3

MobilityWorks - Lake Worth 1925 10th Ave N Unit 1 Lake Worth, FL 33461 (561) 586-1997 1, 3

United Access - Orlando 3451 Parkway Center Ct. Orlando, FL 32808 (407) 751-4158 1, 3

MobilityWorks - Villa Park 155 East North Avenue Villa Park, IL 60181 (888) 473-5402 1, 3

MobilityWorks - Largo 8203 Ulmerton Road Largo, FL 33771 (727) 521-4248 1, 3

GEORGIA

Personal Mobility Champaign 1109 Parkland Ct Champaign, IL 61821 (217) 398-1188 1, 3

MobilityWorks - Miami 5201 NW 77th Ave Suite 100 Miami, FL 33166 (305) 234-0071 1, 3

Adaptive Driving Solutions 3585 Riverwatch Parkway Augusta, GA 30907 (706) 364-2688 1, 2, 3 MobilityWorks - Atlanta 3700 Dekalb Technology Pkwy Doraville, GA 30340 (470) 427-0696 1, 3

____________________________

ILLINOIS MobilityWorks - Niles 9207 N Milwaukee Ave Niles, IL 60714 (847) 673-4300 1, 3

Personal Mobility - Peoria 7611 N Harker Drive Peoria, IL 61615 (309) 966-3089 1, 3

Apr-Jun 2025

11

NMEDA DEALER MEMBERS Personal Mobility Springfield 2924 N Dirksen Parkway Springfield, IL 62702 (217) 544-2699 1, 3 Southern Bus and Mobility - Breese 12950 Koch Lane Breese, IL 62230 (618) 526-4131 1, 3 ____________________________

INDIANA McCrocklin Mobility 1136 Dilts St Anderson, IN 46017-1048 (765) 354-2261 1 MobilityWorks - Merrillville 1710 W 81st Avenue Merrillville, IN 46410 (234) 200-1339 1, 3 Superior Van & Mobility Evansville 3414 Interstate Drive Evansville, IN 47715 (812) 402-8267 1, 3 Superior Van & Mobility Fishers 13095 Parkside Drive Fishers, IN 46038 (317) 436-6722 1, 3 Superior Van & Mobility Fort Wayne 2218 Contractors Drive Fort Wayne, IN 46818 (260) 497-8267 1, 3 Superior Van & Mobility Indianapolis 5410 South Madison Ave. Indianapolis, IN 46227 (317) 781-6900 1, 3 Superior Van & Mobility South Bend 4246 Meghan Beeler Ct. Suite 1 South Bend, IN 46628 (574) 271-1175 1, 3 ____________________________

IOWA Cummings Mobility Conversions & Supply, Inc. - Des Moines 2157 NE 58th Ave Des Moines, IA 50313-1633 (515) 207-3555 1

12

NMEDA NEWS

Mike’s Parts & Service, Inc 33045 315th Ave Richland, IA 52585-8590 (319) 456-3901 1, 3

FastServ Medical - Monroe 112 Summer Lane West Monroe, LA 71291 (318) 396-3366 1, 3

The Customizers, Inc. 14133 Pennsylvania Ave Hagerstown, MD 21742 (301) 797-7727 1

MobilityWorks - Grimes 3450 SE Miehe Dr Suite 1 Grimes, IA 50111 (501) 795-3100 1, 3

Superior Van & Mobility Baton Rouge 17260 Jefferson Hwy Ste A Baton Rouge, LA 708176915 (225) 663-8830 1, 3

Total Mobility Services Inc - Frederick 5411 Yukon Court Suite B Frederick, MD 21703 (240) 490-7840 1, 3

Superior Van & Mobility New Orleans 125 James Dr W Ste 200 Saint Rose, LA 70087 (504) 684-2100 1,3

MASSACHUSETTS

Siebert Mobility of Iowa LLC 3554 Dolphin Drive Iowa City, IA 52240 (319) 351-3159 1, 3 ____________________________

KANSAS Banner Mobility Resources Inc. 231 SE 53rd St Ste C Topeka, KS 66609 (785) 235-3070 1 Kansas Truck Mobility 8846 West Monroe Circle Wichita, KS 67209 (316) 722-4291 1 MobilityWorks - Wichita 11220 E Kellogg Dr Wichita, KS 67207-1925 (316) 444-8234 1 United Access - Lenexa 7921 Bond St Lenexa, KS 66214 (877) 501-8267 1, 3 ____________________________

KENTUCKY Superior Van & Mobility Lexington 761 East New Circle Road Lexington, KY 40505 (859) 253-1832 1, 3 Superior Van & Mobility Louisville 1506 Lakeshore Court Louisville, KY 40223 (502) 447-8267 1, 3 ____________________________

LOUISIANA FastServ Medical - Bossier 1329 Driftwood Drive Bossier City, LA 71111 (318) 741-9586 1, 3

____________________________

MAINE MobilityWorks - Bangor 1766 Hammond St Hermon, ME 04401-1119 (888) 473-5402 1 MobilityWorks - Gray 32 Lewiston Road Unit 2B Gray, ME 04039 (207) 657-6664 1, 3 ____________________________

MARYLAND BEDCO Mobility 6300 Falls Rd Unit 2 Baltimore, MD 21209 (410) 825-1440 1

____________________________

Adaptive Mobility Equipment, Inc. 1551 Fall River Ave Seekonk, MA 02771 (508) 336-2556 1, 3 Advanced Wheels - North Oxford 6 Boulder Pkwy North Oxford, MA 015371225 (508) 731-0073 1 MobilityWorks - North Attleboro 57 George Levin Drive N. Attleboro, MA 02760 (508) 643-0605 1, 3 MobilityWorks - Norwood 560 Boston Providence Highway Norwood, MA 02062 (781) 278-8885 1, 3

Jerry’s Mobility 8001 Belair Rd Baltimore, MD 21236-3709 (410) 661-5700 1

MobilityWorks - Woburn 299 Washington Street Suite H Woburn, MA 01801 (339) 298-5650 1, 3

Koons Ford of Annapolis 2540 Riva Road Annapolis, MD 21401 (410) 224-2100 1, 3

____________________________

MobilityWorks - Baltimore 2601 N Rolling Road Windsor, MD 21244 (443) 384-0080 1 MobilityWorks - Beltsville 11409 Maryland Avenue Beltsville, MD 20705 (301) 200-1050 1, 3 Oneness Mobility Service LLC 7913 Cryden Way Forstville, MD 20747 (301) 568-6686 1, 2, 3

MICHIGAN Access Mobility Center 7620 Eastman Avenue Midland, MI 48642 (989) 633-6100 1 Clock Mobility - Grand Rapids 6700 Clay Ave Grand Rapids, MI 49548 (616) 698-9400 1, 2, 3 Clock Mobility - Kalamazoo 5401 Portage Rd Ste 2B Kalamazoo, MI 49002-1736 (800) 732-5625 1

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

Clock Mobility - Lansing 603 N Waverly Rd Lansing, MI 48917-2800 (517) 272-4488 1 Clock Mobility - Traverse City 587 W Blue Star Drive Traverse City, MI 49684 (231) 943-9890 1 Creative Mobility Group Byron Center 7740 Clyde Park Avenue SW Byron Center, MI 49315 (616) 583-9730 1 Creative Mobility Group Madison Heights 32217 Stephenson Hwy Madison Heights, MI 48071 (248) 577-5430 1, 3 Creative Mobility Group, Inc. - Wayne 33073 Michigan Avenue Wayne, MI 48184 (734) 595-4400 1, 3 MobilityWorks - Detroit 1604 East 14 Mile Road Madison Heights, MI 48071 (888) 473-5402 1, 3 MobilityWorks - Saginaw 8175 Gratiot Road Saginaw, MI 48609 (888) 473-5402 1, 3 Superior Van & Mobility Ann Arbor 3858 Bestech Rd Ste A Ypsilanti, MI 48197-3294 (734) 802-5286 1, 3 Creative Mobility Group Flint 3352 S Linden Rd Flint, MI 48507-3008 (810) 776-1055 1 ____________________________

MINNESOTA Bert’s Truck Equipment of Moorhead, Inc. 2206 5th Ave N Moorhead, MN 56560 (218) 233-8681 1

Cummings Mobility Albertville 6540 Jansen Ave NE Albertville, MN 55301 (763) 497-0103 1, 2, 3

MobilityWorks - Kansas City 1115 SW Oldham Pkwy Lees Summit, MO 640812477 (816) 600-5124 1

Cummings Mobility - Little Canada 2940 Rice St. Little Canada, MN 55113 (651) 633-7887 1

Southern Bus & Mobility Inc - Valley Park 80 South Highway Drive Valley Park, MO 63088 (636) 825-0700 1

Cummings Mobility Conversions & Supply, Inc. - Burnsville 2511 West Hwy 13 Burnsville, MN 55337 (952) 435-8889 1

United Access - Cape Girardeau 753 S Kingshighway St Cape Girardeau, MO 63703 (877) 501-8267 1, 3

MobilityWorks - Roseville 1915 County Rd C West Roseville, MN 55113 (234) 312-2000 1, 3 ____________________________

MISSISSIPPI Js Mobility Unlimited Inc 3880 Flowood Drive Flowood, MS 39232 (601) 939-2112 1, 2, 3 Legacy Vans 140 Business Center Pkwy Suite A Pearl, MS 39208-5527 (601) 981-0042 1, 3 Mobility Systems Inc 2857 Oak Grove Road Hattiesburg, MS 39402 (601) 264-0609 1, 2, 3 Team Adaptive Inc - Biloxi 978 Tommy Munro Drive Biloxi, MS 39532 (228) 388-5700 1, 3 Total Mobility Concepts LLC 2074 Cliff Gookin Blvd Tupelo, MS 38801 (662) 269-2068 1 ____________________________

MISSOURI DW Auto & Home Mobility Specialties 1208 N Garth Ave Columbia, MO 65203 (800) 568-2271 1, 2, 3

United Access - Columbia 2100 Lake Ridgeway Rd Suite #104 Columbia, MO 65202-2592 (877) 501-8267 1, 3 United Access - Fenton 980 S Highway Dr Fenton, MO 63026 (877) 501-8267 1 United Access - Kansas City 8200 NW 97th Ter Kansas City, MO 64153 (877) 501-8267 1, 3 United Access Springfield 1389 N Cedarbrook Ave Springfield, MO 65802 (877) 501-8267 1, 3 United Access - St. Louis (North) 9389 Natural Bridge Rd St Louis, MO 63134 (877) 501-8267 1, 2, 3 ____________________________

NEBRASKA Mobility Motoring 7222 South 142nd Street Omaha, NE 68138 (402) 884-3333 1, 3 MobilityWorks - Omaha 4044 South 60th St Omaha, NE 68117 (402) 991-2555 1, 3 Superior Van & Mobility Omaha 11147 Mockingbird Dr. Omaha, NE 68137 (402) 934-7826 1, 3

NEVADA MobilityWorks - Las Vegas 3575 W Cheyenne Ave Suite #108 North Las Vegas, NV 89032-8257 (702) 876-9606 1, 3 United Access - Las Vegas 6001 S Decatur Blvd Ste N Las Vegas, NV 89118 (702) 434-3030 1, 3 ____________________________

NEW HAMPSHIRE MobilityWorks Londonderry 54 Wentworth Avenue Londonderry, NH 03053 (603) 437-4444 1, 2, 3 New England Motor Car Co Inc 13 River Road Hudson, NH 03051 (603) 888-1207 1, 3 ____________________________

NEW JERSEY Drive-Master Co., Inc. 37 Daniel Road West Fairfield, NJ 07004 (973) 808-9709 1, 2, 3 FTMobility 255 US Highway 46 West Saddle Brook, NJ 07663 (973) 546-1900 1 MobilityWorks Cinnaminson 2303 Wallace Blvd Cinnaminson, NJ 08077 (888) 473-5402 1,3 MobilityWorks Farmingdale 5105 State Route 33 Wall Township, NJ 07727 (888) 473-5402 1, 3 MobilityWorks - Highland Park 211 Woodbridge Ave Highland Park, NJ 08904 (732) 640-5350 1,3 MobilityWorks - Woodbury 1549 Gateway Blvd Woodbury, NJ 08096 (888) 473-5402 1,2,3

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NMEDA DEALER MEMBERS NEW MEXICO United Access Albuquerque 3825 Osuna Rd NE Ste 1 Albuquerque, NM 87109 (877) 501-8267 1,2,3 ____________________________

NEW YORK Bussani Mobility Bethpage 500 Central Ave Bethpage, NY 11714 (516) 938-5207 1, 3 Bussani Mobility Mamaroneck 501 Concord Avenue Mamaroneck, NY 10543 (914) 835-8267 1, 3 Bussani Mobility Team East, LLC 401 E Middle Country Road Smithtown, NY 11787 (631) 240-4128 1 Bussani Mobility Team MHV, LLC 38 Old Sawkill Rd Kingston, NY 12401-1206 (845) 450-1980 1 MobilityWorks - Albany 1892 Central Avenue Suite 25 Albany, NY 12205 (888) 473-5402 1, 3 MobilityWorks - Buffalo 3560 Sheridan Drive Amherst, NY 14226 (716) 342-3530 1,3 MobilityWorks - Long Island 90 E Jefryn Blvd Suite A Deer Park, NY 11729 (302) 613-7555 1 Tim’s Trim, Inc. 25 Bermar Park Rochester, NY 14624 (585) 429-6270 1, 2, 3 United Access - Rochester 3760 West Henrietta Rd Rochester, NY 14623 (585) 427-7220 1,3

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NMEDA NEWS

United Access - Syracuse 2211 Erie Blvd E Syracuse, NY 13224 (877) 501-8267 1,3 ____________________________

NORTH CAROLINA Ilderton Conversion Company 501 S Hamilton St High Point, NC 27260-7655 (336) 841-2020 1, 2, 3 Ilderton Conversion of Asheville 735 Dogwood Road Asheville, NC 28806 (828) 670-1111 1, 3 Ilderton Conversion of Charlotte 1424 Archdale Drive Charlotte, NC 28210 (704) 523-2022 1, 3 MobilityWorks - Charlotte 4025 Queen City Drive Charlotte, NC 28208 (704) 399-0900 1, 3 MobilityWorks - Concord 4012 Dearborn Place NW Concord, NC 28027 (704) 886-0868 1, 3 Stalls Medical Inc dba Adaptive Vans Inc 7980 Chapel Hill Road Suite 101 Cary, NC 27513 (919) 233-0732 1 Van Products - Raleigh 2521 Noblin Road Raleigh, NC 27604 (919) 878-7110 1, 3 Van Products - Wilmington 394 N Green Meadow Drive Wilmington, NC 28405 (910) 793-5661 1 ____________________________

OHIO Columbus Mobility Specialists, LLC 6330 Proprietors Rd Suite C Worthington, OH 43085 (614) 825-8996 1, 2, 3

Creative Mobility Group Xenia 1944 US State Route 68 North Xenia, OH 45385 (937) 374-3226 1

Mobility One Transportation 14720 East Admiral Place Suite AB Tulsa, OK 74116 (918) 437-4488 1

Marietta Mobility Steves Vans & Accessories Unl 221 Pike Street Marietta, OH 45750 (800) 690-4950 1, 2, 3

MobilityWorks - Tulsa 7434 E. 46th St. Tulsa, OK 74145 (918) 622-8400 1, 2, 3

MobilityWorks - Akron 810 Moe Drive Akron, OH 44310 (888) 473-5402 1, 3 MobilityWorks - Bedford Heights 5040 Richmond Rd. Bedford Heights, OH 44146 (800) 951-6238 1, 3 MobilityWorks - Columbus 7233 Industrial Parkway Plain City, OH 43064 (614) 873-1580 1, 3 MobilityWorks - Dayton 214 Valley Street Dayton, OH 45404 (937) 963-0733 1, 3 MobilityWorks Sharonville 11755 Mosteller Rd Sharonville, OH 45241 (513) 791-4000 1, 3 MobilityWorks - Toledo 9675 S Compass Dr Rossford, OH 43460-1740 (888) 473-5402 1, 3 ____________________________

OKLAHOMA John Vance Motors dba Newby-Vance Mobility Guthrie 5632 South Division Street Guthrie, OK 73044 (405) 282-2113 1, 3 John Vance Motors dba Newby-Vance Mobility Oklahoma City 7500 S Shields Blvd Oklahoma City, OK 73149 (405) 778-2013 1, 3

United Access - Oklahoma City 730 W Hefner Rd Oklahoma City, OK 73114 (877) 501-8267 1, 3 ____________________________

OREGON MobilityWorks Wilsonville 9740 SW Rd #250 Wilsonville, OR 97070 (971) 224-5895 1 United Access - Hillsboro 5170 NE Five Oaks Dr Hillsboro, OR 97124-5608 (877) 501-8267 1, 2, 3 United Access - Portland (East) 12905 NE Airport Way Portland, OR 97230 (877) 501-8267 1, 3 United Access - Springfield 3574 Marcola Road Springfield, OR 97477 (541) 726-4001 1, 3

PENNSYLVANIA Keller Wheelchair Lifts 197 Main Street Luzerne, PA 18709 (570) 288-1004 1, 2, 3 Keystone Coach Works 4786 Library Road Bethel Park, PA 15102 (412) 833-1900 1, 2, 3 MobilityWorks - Allentown 2200 South 12th St Suite 2210 Allentown, PA 18103 (888) 473-5402 1, 2, 3

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

MobilityWorks Philadelphia 925 South Trooper Road Norristown, PA 19403 (888) 473-5402 1, 2, 3 MobilityWorks - Pittsburgh 1012 Seco Road Monroeville, PA 15146 (888) 473-5402 1, 3 MobilityWorks - Robinson Township 5460 Campbells Run Rd Suite 100 Robinson Twp, PA 15205 (412) 799-6929 1, 3 Palmiero Mobility 16165 Conneaut Lake Road Meadville, PA 16335 (814) 336-1061 1, 3 Steffy’s Garage Inc dba SGI Mobility 235 W Main Street Leola, PA 17540 (717) 656-6065 1, 3 Team Toyota of Glen Mills 1050 Baltimore Pike Glen Mills, PA 19342-1013 (484) 845-7915 1, 3 Total Mobility Services Inc - Boswell 4785 Penn Avenue Boswell, PA 15531 (814) 629-9935 1, 2, 3 Total Mobility Services Inc - Harrisburg 7917 Derry Street Suite 124 Harrisburg, PA 17111 (800) 558-7408 1, 3

MobilityWorks - Columbia 139 Industrial Dr Lexington, SC 29072 (803) 828-5754 1 MobilityWorks - Greenville 563 Woodruff Road Greenville, SC 29607 (864) 293-7171 1 MobilityWorks - Murrells Inlet 11816 Highway 17 Bypass Murrells Inlet, SC 29576 (843) 268-4850 1, 3 ____________________________

SOUTH DAKOTA MobilityWorks - Tea 200 1st Street Tea, SD 57064 (605) 498-2200 1, 3 ____________________________

TENNESSEE Apple Independence Mobility 1750 Lee Seminary Road Cookeville, TN 38506 (877) 528-5788 1 MobilityWorks Chattanooga 3614 Elwood Ln Chattanooga, TN 37416 (423) 308-8267 1, 3 MobilityWorks - Madison 495 Myatt Dr Madison, TN 37115 (615) 451-7389 1

Equipos Pro Impedidos De P.R., Inc. Carr #1 Int R796 Km 10.4 Bo. Bairoa La 25 Caguas, PR 00725 (787) 746-7667 1, 3 ____________________________

SOUTH CAROLINA lderton Conversion of Charleston LLC 8550 Rivers Avenue North Charleston, SC 29406 (843) 576-0414 1, 3

Access2Mobility, Inc. 12406 State Highway 155 S. Tyler, TX 75703 (903) 592-6760 1, 3 American Lift Aids Beaumont 2310 Calder Ave Beaumont, TX 77702 (409) 832-3400 1, 2, 3 American Lift Aids, Inc. Tyler 2407 W Southwest Loop 323 Tyler, TX 75701 (903) 581-8844 1, 2, 3 Andy’s Mobility & Lift Services 1502 Santa Ursula Laredo, TX 78040 (956) 722-7371 1 Future Mobility 4371 S. FM 51 Decatur, TX 76234 (817) 929-4220 1, 3 Lift Aids Inc 1500 Westpark Way Euless, TX 76040 (817) 835-0035 1, 2, 3 MobilityWorks - Austin 239 Commercial Drive Buda, TX 78610 (512) 295-3800 1, 3

MobilityWorks - Selma 16262 IH 35 North Selma, TX 78154 (210) 718-0055 1, 3 MobilityWorks - Waco 4980 S Loop 340 Robinson, TX 76706-4640 (254) 754-2700 1, 3 Open Road Mobility Amarillo 6669 Canyon Drive Amarillo, TX 79110 (806) 353-2747 1 Open Road Mobility Lubbock 7411 82nd Street Lubbock, TX 79424 (806) 771-5873 1, 2, 3 United Access - Arlington 2430 E Randol Mill Rd Arlington, TX 76011-6335 (817) 402-0069 1, 3 United Access - Carrollton 2109 Luna Rd Ste 200 Carrollton, TX 75006 (877) 501-8267 1, 3 United Access - El Paso 8736 Gateway East Blvd Suite B El Paso, TX 79907 (915) 585-0775 1

MobilityWorks - Dallas 4150 Interstate 30 Mesquite, TX 75150 (972) 270-7114 1, 3

United Access - Houston 6836 N Sam Houston Pkwy W Houston, TX 77064 (713) 874-9100 1, 2, 3

MobilityWorks - Nashville 173 Industrial Drive Lavergne, TN 37086 (615) 280-5058 1,3

MobilityWorks - Fort Worth 2110 N Beach Ft Worth, TX 76111 (866) 211-8267 1, 3

United Access - McAllen 120 North 20th Street McAllen, TX 78501 (956) 971-0001 1

Superior Van & Mobility Knoxville 10640 Braden Dickey Lane Knoxville, TN 37932 (865) 622-6550 1, 3

MobilityWorks - Houston 3327 S Sam Houston Pkwy Suite 300 Houston, TX 77047 (346) 226-6999 1

United Access - Pasadena 3430 E Sam Houston Parkway S Pasadena, TX 77505 (281) 487-1969 1, 2, 3

United Access - Memphis 2165 Hillshire Cir Memphis, TN 38133 (877) 501-8267 1, 3

MobilityWorks - San Antonio 6473 DeZavala Road San Antonio, TX 78249 (210) 697-8884 1, 2, 3

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PUERTO RICO

TEXAS

United Access - Pflugerville 15301 Interstate 35 Ste A Pflugerville, TX 78660 (512) 436-0820 1, 3

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NMEDA DEALER MEMBERS United Access - Rowlett 2704 Lawing Ln 300 Rowlett, TX 75088 (877) 501-8267 1, 2, 3

MobilityWorks - Norfolk 6059 Virginia Beach Blvd Norfolk, VA 23502 (757) 455-9889 1, 3

A & J Mobility - McFarland 4603 Triangle St McFarland, WI 53558 (608) 579-1500 1, 3

____________________________

MobilityWorks - North Chesterfield 7450 Midlothian Turnpike North Chesterfield, VA 23225 (804) 220-0611 1, 3

A & J Mobility - Richfield 3058 Helsan Drive Richfield, WI 53076 (800) 517-1024 1, 3

UTAH MobilityWorks - Salt Lake City 68 E 3300 S South Salt Lake, UT 84115-3710 (801) 487-0111 1, 3 United Access - Woods Cross 2262 S 1200 W Ste 106 Woods Cross, UT 84087 (877) 501-8267 1 ____________________________

VERMONT MobilityWorks - Essex Junction 5C David Drive Essex Junction, VT 05452 (802) 878-8640 1, 3 ____________________________

VIRGINIA Driver Rehabilitation Center of Excellence d/b/a DRCE Mobility Solutions 14101 Parke Long Court Ste E Chantilly, VA 20151 (703) 345-2990 1, 3 Independent Lifestyles 4880 South Amherst Hwy Madison Heights, VA 24572 (434) 846-7510 1 MITS of VA 2075 W Main Street Waynesboro, VA 22980 (540) 932-7300 1 Mobility Plus Inc of Virginia 763 Union Street Salem, VA 24153 (540) 389-3400 1, 3 MobilityWorks - Alexandria 5751 General Washington Dr Alexandria, VA 22312 (571) 421-2647 1

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__________________________

WASHINGTON Goldenwest Mobility 1815 E Francis Ave Spokane, WA 99208 (509) 484-3842 1, 3 MobilityWorks - Tacoma 6053 Tacoma Mall Blvd Tacoma, WA 98409-6826 (253) 267-5280 1, 3 MobilityWorks Woodinville 21704 87th Ave SE Woodinville, WA 98072 (425) 481-6546 1, 3 United Access - Redmond 14640 NE 91st Street Suite A Redmond, WA 98052 (425) 406-8484 1 United Access - Sumner 6015 160th Avenue East Sumner, WA 98390 (253) 863-4744 1, 2, 3 ____________________________

WEST VIRGINIA Total Mobility Services Inc - Hurricane 146 Stricklin Rd Hurricane, WV 25526-6734 (304) 727-9478 1, 3 ____________________________

WISCONSIN A & J Mobility - De Pere 1330 Mid Valley Drive De Pere, WI 54115 (920) 632-4882 1, 3 A & J Mobility - Eau Claire 2650 Prospect Drive Eau Claire, WI 54703 (715) 874-6630 1, 3

A & J Mobility - Valders 333 Washington Street Valders, WI 54245 (920) 775-9333 1, 2, 3 MobilityWorks - Eau Claire 3115 Oak Knoll Dr Eau Claire, WI 54701-8485 (715) 495-1310 1, 3 MobilityWorks - Green Bay 844 Ontario Road Green Bay, WI 54311 (920) 491-8384 1, 3 MobilityWorks - Waukesha N8 W22195 Johnson Drive Ste 130 Waukesha, WI 53186 (888) 473-5402 1, 3 ____________________________

WYOMING Frontier Access & Mobility Systems - Cheyenne 1207 E. Pershing Blvd.

Cheyenne, WY 82001 (307) 637-7663 1

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

CANADA ____________________________

ALBERTA ECO Medical 11749 180 St NW Edmonton, AB T5S 2H6 CA (780) 483-6232 1, 3 Silver Cross Automotive Inc. - Calgary 4216 54 Avenue SE Unit 60 Calgary, AB T2C 2E3 (403) 243-6300 1, 3 Silver Cross Automotive Inc. - Edmonton 14568-116 Ave. Edmonton, AB T5M 3E9 (844) 799-5464 1

ONTARIO Goldline Mobility & Conversions 762 Industrial Road London, ON N5V 3N7 (519) 453-0480 1, 2, 3 Northend Mobility 301 Aqueduct Street Welland, ON L3C 1C9 (905) 735-5552 1, 2 Silver Cross Automotive Inc. - London 2028 Dundas Street London, ON N5V 1R2 (844) 799-5464 1

BRITISH COLUMBIA

Silver Cross Automotive Inc. - Ottowa 5300 Canotek Road Unit 42 Ottawa, ON K1J 1A4 (844) 799-5464 1

Alliance Mobility Solutions - Kelowna 1791 Baron Rd Kelowna, BC V1X 6C3 (236) 420-1400 1, 3

Silver Cross Automotive Inc. - Toronto 14 Goodmark Place Etobicoke, ON M9W 6R1 (844) 799-5464 1

Alliance Mobility Solutions - Richmond 12211 Vulcan Way #110 Richmond, BC V6V 1J7 (604) 370-7004 1, 3

Silver Cross Automotive Inc. - Waterloo 675A Davenport Road Waterloo, ON N2V 2E2 (844) 799-5464 1, 2, 3

____________________________

Alliance Mobility Solutions Ltd - Victoria (250) 391-0388 1, 3 Medichair Northern BC 849 2nd Avenue Prince George, BC V2L 3A6 (250) 562-8280 1 Sidewinder Conversions & Mobility Ltd. 44658 Yale Road West Chilliwack, BC V2R 0G5 (604) 792-2082 1, 2, 3 Silver Cross Automotive Inc. - Maple Ridge 11393 Kingston St. Unit 4 Maple Ridge, BC V2X 0Y7 (877) 215-7609 1

Eureka Solutions - Levis 107-829 J-Ambroise Craig Levis, QC G7A 2N2 (866) 562-2555 1 Eureka Solutions Longueuil 2755 Montee St Hubert Longueuil, QC J3Y 4H6 (866) 562-2555 1, 3 Eureka Solutions Sherbrooke 5018 Industrial Blvd Sherbrooke, QC J1R 0P4 (866) 562-2555 1, 3 SMVR 2 Visions Inc 414 Blvd St Germain Ouest Rimouski, QC G5L 3N4 (418) 723-9225 1, 3 TVR Technologies Inc. 20 Rue des Metiers Lavaltrie, QC J5T 0H4 (888) 919-2555 1, 3

____________________________

QUEBEC Adaptation 04 Inc 3025 rue Girard Trois-Rivières, QC G8Z 2M4 (819) 372-0102 1, 3 Centre d Autonomie 399 Ave De La Friche Dolbeau Mistassini, QC G8L 2T3 (418) 276-8336 1, 3 Centre de L’auto StLambert 145 Damase Breton St-Lambert de Lauzon, QC G0S 2W0 (866) 641-0419 1, 3 Driverge Canada ULC (Van-Action) 4350 Autoroute 13 Laval, QC H7R 6E9 (800) 668-8705 1, 2, 3

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BOARD MEMBER’S MESSAGE

Building Strong Collaborations Within NMEDA Membership Growing Collaborations Between the Mobility Equipment Dealers and Driver Rehabilitation Specialists NMEDA is quickly becoming one of my favorite groups! It brings together a wide range of amazing individuals, from mobility equipment dealers and vehicle modifiers to driver rehabilitation specialists. With rising costs, production delays, and demanding schedules, forging and maintaining critical relationships between dealers and specialists can sometimes be a challenge.

When asked to write this article, I reflected on my own relationships with mobility equipment dealers over the years and started thinking about what I could do on my end to help strengthen and sustain these positive collaborations to better serve our drivers.

Here are a few ideas I’ve gained through experience, along with insights shared by fellow NMEDA members, especially regarding the relationship between dealers and driver rehab specialists:

Susie Touchinsky Allied Health Professional Representative

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MAKE CONNECTIONS EARLY Don’t wait until the prescription is written. While I fully understand that when a driver first contacts a dealer, they may not yet know which specialist they’ll be working with, a heads-up from the mobility equipment dealer once that decision is made is always appreciated—and vice versa. When I receive a referral, I like to ask if the client has already connected with a local dealer. If so, I make a note of it and reach out to help establish a communication flow.

Connecting early in the evaluation process allows dealers to offer valuable insight into equipment options, limitations, and availability.

BOARD MEMBER’S MESSAGE

“

At the heart of every successful collaboration between NMEDA members is a shared mission: to empower individuals with safe, functional and independent mobility. ”

EASE OF ACCESS Sharing direct phone numbers and preferred contact methods between the dealer and specialist can be a huge time-saver—and a win—for everyone involved.

LEARN EACH OTHER’S ROLES AND LANGUAGE Take the time to understand each other’s workflow, terminology, and documentation requirements. A shared vocabulary helps prevent misunderstandings and improves clarity for everyone.

OFFER JOINT EDUCATION OPPORTUNITIES Attend each other’s training courses, webinars, or workshops when possible. Many NMEDA-supported activities can help with this! Consider hosting a CAMS course and inviting local specialists and practitioners. For driver rehab specialists: if you’re giving a college lecture or guest presentation, invite your local mobility equipment dealer to join and demonstrate equipment—it’s a great way to bridge knowledge and exposure.

USE SITE VISITS TO BUILD TRUST Invite one another into your work environment. Driver rehab specialists can visit installation bays, and dealers can observe in-vehicle assessments (with client consent).

These visits build empathy and understanding. Whenever possible, coordinate site visits with the client during a rehab session; it keeps the process client-centered and collaborative.

quick thank-you note, a shared photo (with permission), or a follow-up call goes a long way in reinforcing the partnership. Whether it’s via email or social media, celebrating successes not only strengthens the relationship—it also boosts the visibility and value of the entire industry.

CREATE FEEDBACK LOOPS Follow up on past installations and prescriptions. What worked well? What could be improved? These discussions help grow professional trust and increase efficiency.

Personally, direct conversations with mobility equipment dealers over the years have helped me better understand products, vehicle considerations, and individual preferences for prescription formatting. For example, I’ve learned that some dealers appreciate photos of the driver using equipment in both the rehab and personal vehicle, while others prefer a three-way phone call between the client, the dealer, and myself. These insights—shared through ongoing feedback—help everyone refine the process and deliver better service.

At the heart of every successful collaboration between NMEDA members is a shared mission: to empower individuals with safe, functional and independent mobility.

While we may approach this work from different angles, our goal is the same. Collaboration helps us streamline the process, avoid unnecessary delays, and create more personalized, effective mobility solutions.

CELEBRATE SHARED SUCCESSES When a client thrives with their adaptive equipment or vehicle modifications, recognize it as a team win. A

Apr-Jun 2025

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In Memory of Don Clock: A Legacy That Moves Us Forward With reflections and memories provided

by Dawn Lubben, daughter of Don Clock Ariel Ifill NMEDA Marketing & Communications Manager

Donald H. Clock, founder of Clock Mobility and a trailblazer in the adaptive vehicle industry, passed away April 24, 2025, at age 87 after a courageous three-year battle with cancer. Known for his dedication to people with disabilities and for helping shape the landscape of mobility solutions, Don leaves behind a legacy that continues to inspire and guide our industry.

Don’s remarkable life was defined by his devotion to family, his passion for creating accessible mobility solutions, and his generous spirit that touched so many in our industry. From the very beginning, Don sought to improve lives through innovation, compassion, and an unwavering commitment to quality.

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NMEDA NEWS

“

Don taught us that success is about more than building a business. It is about building a community, treating people with respect, and leading with heart.”

A PIONEER IN MOBILITY Don Clock grew up immersed in the car business. His father, Henry Clock, operated a car dealership in the 1940s and 1950s, and Don spent time at the dealership before he could even walk. That early exposure sparked a lifelong passion for vehicles. He worked in various roles at Highland Chrysler from 1964 to 1979, including assistant service manager and parts manager. It was during this time that Don was introduced to wheelchair-accessible vehicle conversions, an experience that would shape his future and the future of mobility for thousands.

When Highland Chrysler stopped providing adaptive equipment installations, Don’s determination to serve individuals with disabilities led him to cash in his retirement savings to start his own business. In 1979, Don founded Clock Conversions, later renamed Clock Mobility, in the bay of a busy Marathon gas station.

Working long hours alone at first, Don taught himself the skills needed to build custom vans for wheelchair users. Through trial and error, he learned to meet the unique needs of each customer.

As demand for his work grew, so did his business. Don hired additional staff, including longtime colleague Ron Mohr, and soon Clock Mobility outgrew its original location and moved into its own dedicated facility.

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Specialized shops focused on wheelchair-accessible conversions were rare at the time. Don’s mission was simple: create mobility solutions that restored freedom and dignity. What began as a one-man operation grew into a respected company serving clients across Michigan and neighboring states.

INDUSTRY CONTRIBUTIONS Clock Mobility quickly became one of the first U.S. dealers of wheelchair-accessible vans for The Braun Corporation. Don’s personal relationship with Braun founder Ralph Braun and his service on dealer advisory councils helped shape accessible vehicle standards nationwide. His insights led to improvements in product quality and dealer programs. Recognizing a broader need, Don made structural modifications like lowered floors and raised doors available to other mobility dealers, always ensuring they met strict safety and compliance standards. His commitment to testing and safety helped build lasting trust in accessible vehicles.

Don’s dedication earned him a place in the NMEDA Hall of Fame in 2019. His commitment to quality, safety, and innovation was evident in all he did.

His contributions helped shape dealer programs, raise product standards, and set an example for the entire mobility community. Don believed small dealers deserved a voice and encouraged his team’s active participation in NMEDA initiatives.

A FAMILY BUSINESS BUILT ON HEART While Don’s professional achievements shaped an entire industry, it was his devotion to family, friends, and the simple joys of life that truly defined him. As his daughter Dawn Lubben shared, “Our business was my dad. We all lived our small family business every day.” Don’s wife of 64 years, Patricia, was his steadfast partner in life and in business, playing an indispensable role in building Clock Mobility. Their children, Debra, Donald Jr., and Dawn, continue the family’s involvement in key roles, a powerful reflection of Don’s dream of creating a lasting legacy.

Don’s office door was always open, whether for a client dropping by or a colleague needing advice.

Customers became friends, and friends became part of the extended Clock Mobility family. His 22

NMEDA NEWS

kindness, generosity, and joy in bringing people together left an indelible mark on everyone who knew him.

Don found great joy in spending time with his grandchildren and great-grandchildren. He attended every game, match, school assembly, and milestone event. His love for family gatherings was most evident at the family cottage near Michigan’s sand dunes, a place he created as a haven for his grandchildren. He filled the cottage with toys and treasures to bring them joy, from a powerful dune buggy (which, much to his playful dismay, rarely saw the dunes thanks to Patricia’s cautious wisdom) to endless fun on the water.

“He loved having his grandkids with him,” Dawn said. “That dune buggy got washed and detailed every weekend, and they all tried to wear my mom down about taking it into the dunes, but she stuck to her guns.” After five years of hopeful waiting, Don finally sold the dune buggy, but not before it filled the family with excitement and anticipation.

Don loved to drive, finding relaxation and peace behind the wheel. Dawn fondly recalled family jokes about his scenic routes: “A trip to Dairy Queen was 7.2 miles from our house, but if my dad drove, it was 31.4 miles there and 22.6 miles home.” He also loved boats, though his boat-docking skills led to some humorous moments. “When he would come in to dock, all the other boat owners would stand on the bows of their boats to make sure my dad didn’t hit them,” Dawn said.

Don was a father who led with kindness, understanding, and generosity. He filled his children’s lives with fun, from minibikes and sailboats to snowmobiles, camping trailers, SeaDoos, and motorhomes. He celebrated life’s joys, stood steady through its challenges, and mentored with patience and passion. His door was always open to clients and colleagues alike. “He was always available to talk and always took your side,” Dawn said. “He was passionate about his clients and would stop whatever he was doing to chat with them. People thought of him as a friend, not just a business owner.”

THE LEGACY LIVES ON Don Clock’s dedication to accessible transportation changed countless lives. His focus on quality, integrity, and customer care helped set the standard for mobility dealers across the country.

The freedom people experience through adaptive equipment stands as a lasting testament to his impact. His work gave people more than just transportation. It gave them independence, confidence and dignity.

Today, Clock Mobility continues to thrive under the leadership of his family, staying true to Don’s mission of providing quality products, prompt service, and compassionate care. The company operates four locations across Michigan, proudly serving families from neighboring states. Its team of experienced mobility consultants, certified technicians, and dedicated staff remain committed to upholding the values Don instilled.

As the mobility industry evolves, Don’s vision endures. His legacy lies in the freedom of a driver using a converted van, in the peace of mind of a parent knowing their child has safe transportation, and in the community of dealers and manufacturers who strive to serve with integrity and care. His influence continues in every family that gains independence, in every employee he mentored, and in every relationship he nurtured.

Don’s life reminds us of what it means to serve with heart. At 87, he remained passionate about the success of Clock Mobility and the legacy he

built. His dream was for the company to continue meeting the needs of customers and the industry, providing the highest quality products and services for generations to come.

As we remember Don, we honor not only his achievements but his spirit. A gentle, kind, and generous man, he showed us that true success is measured in lives touched and communities strengthened. Don taught us that success is about more than building a business. It is about building a community, treating people with respect, and leading with heart.

His family invites those wishing to honor his memory to continue his mission by supporting efforts that advance accessibility, inclusion, and mobility for all. As Dawn reflected, “He truly enjoyed what he did, and it showed. He left a mark not just on the industry but on everyone who had the pleasure of knowing him.”

Don Clock’s legacy continues in the work of Clock Mobility, in the mobility industry he helped transform, and in the lives of the people and families he served so well.

This tribute was written by Ariel Ifill, NMEDA Marketing and Communications Manager, with special thanks to Dawn Lubben for sharing her memories and reflections on her father’s life and legacy.

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“

He truly enjoyed what he did, and it showed.

He left a mark not just on the industry but on everyone who had the pleasure of knowing him.”

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His influence continues in every family that gains independence, in every employee he mentored, and in every relationship he nurtured.”

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PERSONAL WHEELCHAIR DOCKING SYSTEM LEARN MO RE AT:

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QST RAINT.C O M/Q L K

Apr-Jun 2025

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Mobility Way

By Mike Savicki — Afterburner Communications Afterburner Communications

One Revolution For Park City’s Chris Waddell, it’s not what happens to you, it’s what you do with what happens to you that matters.

For a fleeting moment, let’s look beyond the four Winter and three Summer Paralympic Games (and the 13 combined medals he earned along the way). There’s also his ascent of Mount Kilimanjaro, the foundation he created, and the business he runs that are all worthy of mention. Skiing magazine labeled him one the “25 Greatest Skiers in North America” and People magazine named him one of their “50 Most Beautiful People.” And there are books, podcasts, TV series and the world record, too.

All of those accomplishments and endeavors are certainly important, but to better understand Chris Waddell, let’s start with a story.

Near the end of his storied sitski and wheelchair racing career, Chris Waddell, 56, loaded his Honda hatchback and headed east for training and family time near his childhood home in Granby, Massachusetts. He’d made the 2,300mile trip before, audio books like Lonesome Dove, Don Quixote and Dracula keeping him company.

This trip was different. The weather was terrible with rain accompanying him nearly the entire way. On the first

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NMEDA NEWS

night, exhausted after nearly 16 hours behind the wheel, Waddell chose to skip the hassle of transferring from his vehicle and hauling gear into a hotel during a torrential downpour.

Instead, he spent the night in the back of his hatchback, parked at a Missouri Holiday Inn. He did the same thing the next night somewhere in western Pennsylvania. Along the way, he picked up a speeding ticket.

It’s not what happens to you. It’s what you do with what happens to you.

Speaking of cars and stories, Waddell remembers learning to drive while still inpatient at University Hospital in Boston. An up-and-coming collegiate ski racer, he broke his back at the T 10-11 level on the slopes in 1988. He returned to Middlebury College just two months later (he literally left the hospital on a Friday and was back at school that Sunday) to complete his studies and graduate with his class.

Learning to live using a wheelchair and driving with hand controls were part of his rehab.

“It was hard to get into the car because I was straight up and down still wearing my clam shell brace,”

Waddell recalled. “I was doing my best just to get in that boat of a Lincoln Continental sized car before even hitting the Boston roads. It was terrifying.

“You do things you aren’t ready for, but you do them because you have to.

And that’s what it comes down to.”

It’s not about what happens to you.

It’s what you do with what happens to you.

ONE MORE STORY. Attending college in Vermont and later living in Utah’s Wasatch Mountains, Waddell always appreciated the beauty and pursuit of high peaks. When he decided to attempt climbing Mount Kilimanjaro using only his arms in a specially adapted handcycle, many thought his goal was unattainable. He spent years working with handcycle manufacturers to design a device with a wide enough wheelbase and gear ratio to tackle loose rocks and steep terrain. He created Kilimanjarospecific seating and positioning and assembled a team to support him in attempting what had never been done before.

On Sept. 30, 2009, Waddell became the first paraplegic to climb Mount Kilimanjaro.

It’s not what happens to you. It’s what you do with what happens to you.

After moving on from his first two vehicles, both Honda hatchbacks, Waddell has spent the last 28 years behind the wheel of two Volvo station wagons. He chose them not only for their storage space, which is perfect for sit skis, racing chairs and handcycles, but also for their practicality, all-wheel drive and ease

of transferring to and from his chair.

His Volvos have proven to be longlasting as well. His first made it to 265,000 miles before giving out on the way to the airport for the Honolulu Marathon. His second has just reached 210,000 miles.

“Whenever it is time to look for a new vehicle, I literally take a tape measure with me to the different dealers and look at all the new models,” he said.

“But. Everything is smaller now. It’s not worth making a change.”

Although he is comfortable behind the wheel and often rents SUVs when traveling, he has little desire to purchase one as his primary vehicle.

“Most SUV’s are just sedans on booster seats,” he shared. “Americans want to be high up. Europeans, on the other hand, have it figured out.”

If Chris Waddell could design his perfect vehicle, it would combine current and future technology in an EV wagon with 600+ mile range, wider doors for wheelchair users, and ample room for gear and storage.

Apr-Jun 2025

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“And maybe it’s aftermarket but I’d like to see something like kevlar or carbon fiber plates added along the doors to prevent damage from the chair and reinforced interiors to prevent tearing,” he shared.

City, Waddell and his One Revolution team are working to expand their Nametags program. With hopeful support and backing, they aim to bring their message to all Utah schools before the Games begin.

In 2008, Waddell founded the One Revolution Foundation to educate students in grades 3 through 12 about resilience and empower them to choose the labels, or ‘Nametags,’ they want to wear. Together with his team of Paralympic ambassadors, he shares stories of achievement in the face of profound challenges. Their mission is to turn the perception of disability upside down.

“With 2034 on the horizon, how amazing would it be to get the message to the schools and have the

kids learn about grit and resilience from the athletes they recognize,” he said.

The program’s motto?

You guessed it.

It’s not what happens to you. It’s what you do with what happens to you.

“Kids are not bound by political correctness, if they have a question, they will ask it and they expect an answer,” he said. “It’s pretty cool to see and experience.”

With the 2034 Winter Olympic and Paralympic Games coming to Park

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NMEDA NEWS

Photo courtesy of Chris Waddell

NATIONAL MOBILITY AWARENESS MONTH 2025

A Powerful Celebration of Community, Connection, and the Gift of Mobility Ariel Ifill NMEDA Marketing & Communications Manager

Awareness Month, and this year’s campaign reached

BY THE NUMBERS: NMAM 2025 DIGITAL GROWTH

new heights—online, on the ground, and in the hearts of

This year’s campaign also saw record engagement

communities across North America. With the theme “Find

across NMEDA’s digital platforms:

Your Fit,” NMEDA members and partners came together

Facebook: Post volume tripled, resulting in more

to show the power of automobility solutions and what it

than 107,000 video views, a 573.9 percent increase in

truly means to help drive independence.

interactions, and over 1,300 link clicks, up 1,190 percent

First, a heartfelt thank you to everyone who participated,

from the previous year.

posted, and shared stories using #NMAM2025. From local

Instagram: The campaign drove a 500 percent increase

events to social media campaigns, your contributions

in reach and a 50 percent increase in followers.

May marked another unforgettable National Mobility

brought visibility, inspiration, and energy to our mission.

Your voices are what make this month so impactful and this year, you helped us reach more people than ever before.

In Houston, that mission came to life in an extraordinary way. United Access partnered with Houston’s Children’s Charity to support the Chariots for Children initiative, helping gift 66 wheelchair accessible vans to families of children with disabilities. Families who once faced daily transportation challenges now have a new sense of freedom, and a little more ease in their everyday lives.

LinkedIn: Impressions rose to more than 56,000, a 2,300 percent increase, with a 17.7 percent engagement rate.

Website Traffic: Paid campaigns drove initial awareness, while organic content delivered consistent engagement.

The dealer locator page emerged as the top destination, with over 6,500 views from more than 1,000 users.

THANK YOU FOR SHARING THE MISSION National Mobility Awareness Month 2025 proved that when we share our mission, people listen. From community events to digital storytelling, this year

“I have been in the mobility industry for 20 years, and

showed how partnership, advocacy, and real-life impact

today was one of those days where you are moved,

continue to move our industry forward.

thankful, and humbled by the generosity of people,” said Monique McGivney, Director of Store Marketing Operations at BraunAbility. “An unforgettable day at the Chariots for Children event.

Thank you to our members, partners, and supporters who made this year’s campaign unforgettable. You are the engine behind this mission and together, we are moving lives forward.

The impact of the gift—valued at nearly $4 million— represented more than just a new set of keys. It reflected the true spirit of National Mobility Awareness Month: meaningful change through mobility access, delivered by a caring and committed industry.

Apr-Jun 2025

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On the Move:

Member Edition What have NMEDA members been up to? Our community is always on the move, opening new locations, earning national recognition, and expanding access to mobility across the country.

Vantage Mobility Welcomes Daryl Adams as CEO Phoenix, Ariz. | April 2025 Vantage Mobility has named longtime automotive executive Daryl Adams as its new chief executive officer, marking a new chapter in leadership.

Adams brings more than 35 years of experience leading global automotive and specialty vehicle manufacturers.

Most recently, he served as president and CEO of The Shyft Group, where he helped double earnings and introduced several new vehicle platforms.

“I’m excited to join a company with such a strong foundation and long-standing commitment to mobility,” Adams said.

“Working alongside this talented team, I’m confident we’ll continue to innovate and grow to meet the evolving needs of our customers.”

His appointment comes at a time of continued momentum for Vantage Mobility. Over the past 30 years, the company has earned multiple Toyota Gold Certificates for quality and developed a wide portfolio of conversions and platform lifts for both personal and commercial use.

Vantage remains focused on expanding access, elevating product quality, and advancing the mobility industry through innovation and collaboration.

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NMEDA NEWS

ON THE MOVE Nicole Bryson Named SBA’s 2025 New Jersey Small Business Person of the Year Washington, D.C. | May 2025 Nicole Bryson, founder of FTMobility, was recently recognized as the 2025 New Jersey Small Business Person of the Year by the U.S. Small Business Administration. She traveled to Washington, D.C., to accept the honor and represent both her company and the mobility industry on a national stage.

“Being named by the U.S. Small Business Administration the 2025 New Jersey Business Person of the Year is a powerful affirmation of the purpose that drives me and my colleagues every single day,” Bryson said. “As a woman-owned business with over 20 years in the industry, this recognition reflects not only my journey, but the relentless work of the incredible team behind FTMobility.

What we do is more than just provide accessible vehicles, we build bridges to independence.”

She added, “The demands are high, and the emotional weight is real, but so is the purpose. Every time we hand over the keys, we know the immeasurable impact our products will deliver. This spotlight brings some long overdue attention to an industry that too often operates quietly. I’m very proud to represent the businesses that make independence possible for Americans across the nation year after year.”

AMF-Bruns America Expands With New Facility in Stow, Ohio Stow, Ohio | May 2025 AMF-Bruns America marked a major milestone with the opening of its new state-of-the-art facility in Stow, Ohio. The expansion consolidates all operations under one roof and reflects the company’s ongoing investment in innovation, sustainability, and service across North America.

“This new building is a testament to our relentless pursuit of excellence and our commitment to providing cutting-edge solutions to our customers,” said Peter Haarhuis, CEO of AMF-Bruns. “It enables us to expand our capacity, streamline processes, and strengthen our position in the mobility markets.”

Designed with growth and sustainability in mind, the facility features: • Solar energy systems to reduce the company’s carbon footprint • Advanced equipment to increase production capacity • Dedicated space for expanding innovation and service teams • New job opportunities to support the local economy The new facility positions AMF-Bruns to continue delivering high-quality vehicle accessibility solutions while moving toward a greener, more efficient future.

Apr-Jun 2025

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ON THE MOVE (Continued)

Superior Van & Mobility Opens New Location in Covington, Kentucky Covington, Ky. | June 2025 Superior Van & Mobility has officially opened its newest location in Covington, bringing expanded services to the greater Cincinnati area and northern Kentucky.

With nearly 50 years of experience, the company continues its mission to provide accessible transportation through wheelchair-accessible vehicles, adaptive equipment, and flexible rental options. The new facility includes an indoor showroom, factory-certified technicians, and both short- and long-term rental services to meet a variety of customer needs.

“We’re excited to be in Covington to offer more choices, better service, and real independence to families across northern Kentucky and the Cincinnati metro area,” said Sam Cook, president and co-owner.

The ribbon-cutting ceremony was held with support from the Northern Kentucky Chamber of Commerce, City of Covington, and Mayor Ron Washington. This opening marks Superior’s 18th location and reflects its ongoing commitment to expanding mobility access and supporting local communities across the Midwest and Southeast.

Want to be featured?

Send your exciting news/press releases/announcements/industry news to ariel.ifill@nmeda.org

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NMEDA NEWS

DISCOVER A BRAND-NEW LOVE

Want to thank you for your excellent and attentive customer service and quality product! That’s what I call customer service! I can’t tell you the number of times I have been disappointed in no-service companies.

- Ben White, Monrovia, CA -

• Automatic and self-tensioning • Durable tensioning handle • Durable cover • RED Dot Award (Design Award) • Cutting edge design • SO 9001 Registered • Family-Owned and operated since 1958

AMF Bruns America 877-506-3770 contact@amfbrunsamerica.com Apr-Jun 2025

35

INDUSTRY ADVISOR

A Tall Tale About “One-Off” In a continued effort to stay abreast of changes to National Highway Traffic Administration (NHTSA) policies, the NMEDA head office has recently been trying to communicate with NHTSA about the policy of “one-off.” To recap previous articles, “one-off” refers to a never-to-be-exactly-repeated vehicle modification that has not been specifically tested to comply with Federal Motor Vehicle Safety Standards (FMVSS) because the modification does not justify, financially or otherwise, destructive vehicle testing to verify compliance for one customer. Where a client requires a special needs modification that is not supported by an FMVSS test report or is not covered by a make inoperative exemption under 49 CFR Part 595.7, the NMEDA dealer could be faced with a one-off modification. In a one-off situation, or if the dealer is not sure, the

Harry Baergen, CET NMEDA CRP Coordinator

dealer might refuse to do the work to avoid a make-inoperative violation under 49 U.S.C. 30122. While this may be commendable, NMEDA is finding that dealers do not resort to, or are still not aware of, the last resort option, which is to apply to NHTSA for a one-off non-enforcement waiver. After the COVID staff

Harry Baergen was previously the

upheaval, NMEDA is asking NHTSA if the one-off policy is still in effect as stated

Regulation Enforcement Officer for

in Part F of the February 27, 2001, final rule for CFR Part 595.7.

Transport Canada. Currently, he acts

Although the current staff members at NHTSA do not seem to be entirely

as the Compliance Review Program

familiar with the one-off procedure, NMEDA did receive a response from

(CRP) Coordinator for NMEDA.

them. The response appeared to say that the one-off non-enforcement policy is still in effect, but in the same response, NHTSA stated that the policy only

If you have any questions about the

applies to persons with a disability and that a tall person is not considered

contents of this article, or about the

disabled. (In Canada, the definition of “disabled person” in the Motor Vehicle

NMEDA CRP, contact Harry Baergen

Safety Regulations includes a tall person). However, according to NHTSA

at 778.888.2210.

interpretations issued over the years, one-off waivers granted in the past

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NMEDA NEWS

INDUSTRY ADVISOR included tall persons who required a one-off driver’s seat

This self-certification analysis should be used before

relocation. Relocating a driver’s seat upward or rearward

applying for a one-off modification for a person with a

sounds simple and consistent in principle, but each case

disability. If the modifier exercises reasonable judgment

requires different geometry and is a unique one-off.

and skill to preserve compliance, many modifications can

In researching the NHTSA interpretations on one-offs,

be made. In either case, a modification for a tall person or

there is an underlying message that NHTSA is trying to convey, a message that the Compliance Review Program (CRP) has not emphasized in past NMEDA News Industry Advisor articles about this topic. This message may be part of the solution for tall persons (for example, seven feet tall plus or minus) who require a driver’s seat to be relocated rearward and/or upward to accommodate their stature. NHTSA advocates in past interpretations that

a person with a disability, performing engineering analysis may determine that a one-off letter is not necessary. If it turns out that the required specs are beyond compliant zones, the engineering analysis will at least indicate by how much and whether there is a safety risk. This information can then be included in a letter to NHTSA for a one-off waiver, or in the case of a tall person, the information can be recorded on file and provided to

a one-off waiver application should demonstrate those

the customer.

federal motor vehicle safety standards (FMVSS) that the

The NMEDA head office is still working on finding the

modification will render inoperative, especially FMVSS

appropriate persons at NHTSA to get clearer advice on

207, 210 and 208. Of course, this will require the NMEDA

what to do about a tall person modification that renders

dealer to have some in-house knowledge of the standards,

certain standards non-compliant. In the meantime, CRP

which a small dealer may not normally possess.

agrees with NHTSA that it is difficult for NHTSA to issue

However, instead of spending hours writing a letter to

a one-off waiver to a blanket request with no technical

NHTSA and waiting months for a response, or just refusing to do the work, a dealer with insufficient knowledge of the federal safety standards could first hire a consultant or a second-year engineering student, etc., to study FMVSS 207, 210 and the part of 208 that prescribes seat belt geometry and try to determine a compliant solution to

information about which standards may be affected and by how much. Therefore, CRP is advocating that dealers do their homework before sending a one-off waiver request to NHTSA or before refusing to do the work. A make inoperative analysis for a one-off job may not be profitable, but the payoff may be in the next one, which

relocate a driver’s seat to accommodate a tall person’s

may not be exactly the same but similar.

stature. For example, the consultant could analyze the

Sometimes, it seems that modifiers are accustomed to

floor anchorages at the new location, to make sure the

exercising the make inoperative exemptions provided

floor is just as rigid and the “seat is solidly anchored in

in 49 CFR Part 595.7 and are uncomfortable with any

its new location” (NHTSA’s words) and to make sure the

procedure outside of that. The CRP encourages dealers to

upper anchorage of the upper torso seat belt (which can

contact CRP before turning away work. A viable solution

be difficult to move) still meets the geometry outlined in

may not exist for every one-off situation. However, to best

FMVSS 208. The consultant could also analyze whether

serve the special needs one-off client, it is recommended

an aftermarket seat riser with adjustments beyond the

that the dealer seek consultation, if necessary. “This way, if

OEM seat meets FMVSS requirements beyond its tested

at all possible, the NMEDA dealer can do the work rather

interlock position to preserve FMVSS 208 and 210. If the

than a facility that is not subject to NMEDA guidelines or a

modifier uses a seat riser anchored in the OEM holes with

shop that may be indifferent to federal standards and best

the same OEM hardware top and bottom to simulate

practices.”

the original anchorage strength of the seat to floor, plus any additional strength to compensate for the increased moment caused by the change in seat system center of gravity, FMVSS 207 may also be preserved. This kind of due care or due diligence is acceptable in the United States when determining compliance. It would likely carry some weight in an unforeseen litigation case as well.

Apr-Jun 2025

37

EDUCATION & TRAINING

The Online CAMS Course Road Trip (With a Lunch Break) I love to travel, and it likely originates from my youth, where summer road trips were always something to look forward to. Growing up, my family would pile into the station wagon (no seatbelts, of course), packed to the brim with snacks, paper Triptik maps, and at least one sister (that is, my only sister) already annoyed before we left the driveway. We would fight for the most comfortable seat, then fight over whose turn it was to pick the next license plate game, then fight for fun of it. On one trip, the AC gave out somewhere in the middle of a desert, just in time for midday 110-degree temperatures, which added to the fun. So. Much. Fun. Seriously though, there really was something exciting about it all: the roadside picnic lunches, unfamiliar towns, visiting family and friends, and the promise of new adventures. It was chaotic, memorable, and always worth the ride.

Amy Lane NMEDA – Director of Education, Training, & Conference

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NMEDA NEWS

Even years later, there is something nostalgic about a good summer road trip with the sunroof open, an ice-cold shaken espresso in the cupholder, snacks in the console, and maybe a slightly questionable playlist queued up. But before hitting the highway, you should always check your tires, top off the fluids, and make sure your vehicle’s ready for the long haul, right? Well, that is exactly what we did with the Comprehensive Automotive Mobility Solutions (CAMS) online course this past year. And what did we find? The previous CAMS version was like taking that road trip in an old Dodge Caravan with a broken air conditioner and no shocks. It got you there, but not without complaints about the bumpy ride, and a whole lot of “we can do better.”

EDUCATION & TRAINING So, we tuned it up, re-mapped the route, and now we’re proud to announce that it’s not only updated, but it is ready for that cross-country road trip.

OUT WITH THE OLD, IN WITH THE AWESOME While the abstract and objectives of the online CAMS course remained unchanged, the content itself needed a serious overhaul to reflect the latest standards, products, and advancements on the market.

So, for those who may have viewed the original online CAMS recently, they probably noted that it was, shall we say, a product of its time. Recorded during a live presentation, it featured choppy edits, unpredictable audio, and visuals that certainly wouldn’t win any production awards. We knew our intended audience of healthcare professional learners deserved better.

The new online CAMS course is an engaging, highquality, educational experience designed for allied health professionals and other key stakeholders who want to better understand the mobility landscape. It’s an introductory-level course that dives into how practitioners can support clients seeking personalized transportation solutions, with lessons on accessible vehicles, adaptive equipment, risks of poor recommendations, and how to navigate the (sometimes) complex evaluation and purchasing process.

THE PIT CREW No big project comes together without a team. A massive thank you goes out to everyone who helped make this possible. First up: Mark Dees from United Access in Goodyear, AZ, who kindly let us turn their showroom into a film studio for two days.

Also stepping up was Brian Satran from BraunAbility.

Between Mark and Brian, we had seasoned pros that brought professionalism and clarity to the course, serving as the on-camera presenters for adaptive equipment and vehicle demonstrations. Add in footage of real clients, and suddenly the CAMS course feels more like a personal, live training session and less like a webinar from 2010.

A huge shoutout goes to course reviewers: Cassy Churchill and Monique McGivney whose expertise and feedback ensured that what we were saying was not just accurate, but practical and relevant. I often say one of the best parts of my job is working with such sharp and generous experts, and this crew truly proved the point.

We also owe a debt of gratitude to the companies who provided image assets and content permissions, including Adaptive Mobility Services, BraunAbility, Driver Rehabilitation Centers of Excellence, Electronic Mobility Controls (EMC), Mobility Innovations, Q’Straint, Sure-Grip, and Vantage Mobility. Your contributions, as well as many others, helped bring the content to life.

MEANWHILE, DURING A LUNCH BREAK… While the CAMS course was undergoing its update, another parallel project was quietly brewing: the CAMS Lunch & Learn (L&L) program was also revamped, even though that was not part of the formal strategic plan.

Originally designed as live, in-person, one-hour educational sessions hosted by the dealer (with, you guessed it, lunch provided), these events offer a chance for attendees, typically healthcare professionals, to see mobility equipment up close and ask questions in a more relaxed setting. When planned and executed properly, attendees can also earn contact hours or CEUs for their participation.

Over the years, we have made small tweaks to the L&L program, but this year, thanks to a focused task force, we took a much closer look at the aging content. The result?

A refreshed and visually updated presentation that is easier for our approved presenters to deliver. The final product is cleaner, the messaging clearer and overall more engaging.

A big thanks goes to the CAMS L&L revision task force: Shawn Carver, Joseph Dicola, the late Paul Erway, Derek Hinsey, Ryan Harrison, Katherine Kennedy, and Nikki Simmons. They participated in weekly meetings, and brought their knowledge, field experiences, and shared success stories to improve the presentation. Working collaboratively even had some secondary benefits: “The cross-organization approach that NMEDA took to reviewing the CAMS L&L was an incredible success. These lunch and learn sessions are crucial opportunities to engage with healthcare professionals who are the front line in treating individuals with mobility issues. An effective QAP dealer stays up to date on available tools and resources that might help their customers, so any opportunity to hear from others in the industry is always welcome.”

-Joe Dicola, Superior Van & Mobility

Apr-Jun 2025

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EDUCATION & TRAINING (Continued)

Important reminder: If a dealer wants to offer CEUs or contact hours through the L&L program, they must first complete the required NMEDA training to become an approved presenter. This ensures consistency in content delivery, adherence to CEU provider requirements, and alignment with the program’s learning objectives. Even if you are an automobility expert, becoming an approved CAMS presenter is key to ensuring every participant gets the same high-quality experience. Is it a bit of work? Yes. But the impact? Huge.

WHY IT MATTERS (AND WHY YOU MIGHT WANT TO TAG ALONG FOR THE RIDE)

WRAPPING IT UP (LIKE A GREAT ROAD TRIP)

You might wonder: why spend so much time revising a lunch presentation? Here’s the answer in numbers and impact. In 2024 alone, approved presenters of the CAMS L&L hosted 41 dealer-hosted CAMS L&L events that offered CEU/contact hours to attendees. As of June 2025, there have already been 18 sessions and more than 180 participants, and the feedback is consistently positive.

Just like those summer road trips from my youth, complete with overheating engines, sibling rivalry, and unexpected discoveries, this CAMS journey was full of challenges, connections, and collaboration. With all three NMEDA CAMS education products (seven-hour live, three-hour online, and one-hour L&L) now polished and powerful, we are excited about what this means for educational outreach opportunities. If your plans include meeting with referral sources or developing stronger community ties, these tools can help to bridge the gap between the mobility industry and key stakeholders.

The more we teach, the more we build a future where mobility solutions are known, trusted, and accessible.

Attendees report learning valuable information on: Who and where to refer clients seeking automobility solutions Types of adaptive equipment commonly used Where to go for resources Funding options and advocacy tools The CAMS L&L isn’t just a presentation; it’s an entry point for building trust, awareness, and referral relationships.

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NMEDA NEWS

Whether you’re planning to host a big or small event or you’re curious about what the new online course looks like, reach out to me at amy.lane@nmeda.org. We’ll get you the information and training you need. We want you in the driver’s seat and we will be sure that the AC works!

CANADA OFFICER’S MESSAGE

Two Countries, One Mission

By Russ Newton President of the NMEDA Canada Board of Directors

This spring, NMEDA staff and leadership came together

with disabilities. The message was simple and clear: two

in Regina, Saskatchewan, to participate in the Canadian

countries, one voice, one mission focused on accessibility,

Council of Motor Transportation Administrators (CCMTA)

independence and safety.

Conference, an annual gathering of the country’s top

As we continue building relationships and raising

motor transportation administrators and regulators.

awareness at events like the CCMTA Conference, our

Representing both NMEDA and ANCAM, we took

presence ensures AutoMobility remains part of the

the opportunity to advocate for one shared priority:

conversation when it comes to regulatory planning and

advancing AutoMobility compliance and safety across

vehicle safety innovation. We are proud to stand united in

North America.

this work, and even prouder of the growing momentum

By engaging with policymakers and industry partners,

behind our message.

our team reinforced the vital role QAP and AutoMobility standards play in protecting drivers and passengers

Apr-Jun 2025

41

GOVERNMENT RELATIONS UPDATE

VA’s Adaptive Automobility Program Under Fire at Congressional Hearing WASHINGTON, D.C., MAY 2025 The House Veterans Affairs Subcommittee on Economic Opportunity hearing erupted into bipartisan outrage over the Department of Veterans Affairs’ (VA) handling of its adaptive programs. At the focus of the storm: the VA’s Special Adaptive Housing (SAH), Adaptive Automobile Program, and Adaptive Sports initiatives.

The Veterans Affairs Adaptive Automobile Program is tasked with providing vehicle modifications that enable veterans with service-connected disabilities to operate automobiles independently. Permitted under 38 U.S.C. § 3901–3903, it includes any equipment deemed necessary for the veteran to operate a vehicle safely, that expands a veteran’s mobility and facilitates reintegration

Shawn Richmond

into civilian life.

NMEDA - Government Relations

Craig Schrimsher, president of BraunAbility Americas and a NMEDA member,

and Policy Manager

testified passionately on behalf of mobility manufacturers before the subcommittee. He called attention to VA’s 189-day average delay in reimbursing dealers. “If we can cut a car in half and put it back together in three days, the VA can improve upon its 189-day payment cycle,” Schrimsher stated, pointing out how such delays disrupt supply chains and harm veteran access.

Schrimsher also advocated for: • Fairer vehicle trade-in rules, • Inflation-adjusted reimbursements, • Reducing bottlenecks that hinder the distribution of adaptive equipment.

Veterans’ advocates from both sides of the aisle expressed growing exasperation. Rep. Derrick Van Orden (R WI), Subcommittee Chair, emphasized the importance of not only the automobile program but also its companion

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NMEDA NEWS

GOVERNMENT RELATIONS UPDATE

“

NMEDA’s trip to Washington, D.C. underscored our unwavering commitment to advancing policies that support veterans and their mobility needs.”

Left: Rep. Derrick Van Orden (R WI) Right: Rep. Chris Pappas (D NH) adaptive housing and sports programs. He warned VA that political posturing would not serve veterans—what matters is implementation and delivery.

Ranking Member Rep. Chris Pappas (D NH) echoed the urgency, urging VA to respect the commitments made to the veteran community and reject what he referred to as “bureaucratic indifference.”

During the closing minutes of the hearing, in a true act of bipartisanship, Chairman Van Order and Ranking Member Pappas committed to fixing the outdated pricing within the VA’s AAE Payment Schedule, stating “Chris (Ranking Member Pappas) just hatched a plan to fix this so we’re

This hearing marks a pivotal moment in federal oversight of accommodations for veterans with disabilities.

Key takeaways: • Congress, through targeted legislation, is reinforcing VA’s responsibilities.

• Industry feedback, especially from manufacturers and mobility experts, is being directly incorporated into reform proposals.

• If passed, new laws like H.R. 877 and H.R. 1364 may significantly reduce delays and facilitate the modernization of adaptive vehicle access.

going to write some legislation to catch you guys up” “we’ll introduce it together it’ll be a bipartisan effort because this again is wholly unacceptable”.

LOOKING AHEAD VA leadership is expected to respond with

A robust legislative push accompanied the

implementation plans and revised administrative

emotional testimonies:

schedules. Meanwhile, stakeholders are pushing hard for

H.R. 877, the Deliver for Veterans Act – Introduced by Rep. Moylan (R-GU), streamlines VA reimbursement by covering shipping costs of adaptive vehicles. It passed the House in April.

H.R. 1364, the ASSIST Act –

real-world results rather than procedural lip service.

Veteran advocates, manufacturers, and lawmakers alike will be watching closely as this transition moves forward, hoping that bold legislative steps lead to tangible progress in empowering disabled veterans through automobility.

Spearheaded by Rep. Barrett (R MI) and unanimously passed in the House, this bill aims to expand veteran access to adaptive auto equipment, offering more flexibility and choices.

These bills signal a bipartisan response to improve timelines, broaden coverage, and ensure veterans receive quality adaptive assistance.

Apr-Jun 2025

43

GOVERNMENT RELATIONS UPDATE (Continued)

Legislation We Are Watching H.R.1147/S.1383 - Veterans Accessibility Advisory Committee Act of 2025 This bill requires the Department of Veterans Affairs (VA) to establish the Veterans Advisory Committee on Equal Access to address the accessibility of the VA for individuals with disabilities. Prior to establishing the advisory committee, the VA must take action to abolish or consolidate advisory committees that are currently inactive.

Sponsor - Representative David G. Valadao - Republican - California, District 22 118th (2023- Present) Sponsor - Senator Rick Scott- Republican- Florida 116th-119th (2019-Present)

Last Action: Senate - 05/20/2025 Received in the Senate and Read twice and referred to the Committee on Veterans’ Affairs.

S.1267 - Deliver for Veterans Act of 2025 This bill authorizes the Department of Veterans Affairs to pay the full cost of shipping an automobile or other conveyance to certain veterans or service members with service-connected disabilities. Currently, shipping fees are not covered under the VA’s existing vehicle benefit. The legislation also extends the current VA home loan funding fee rates through Nov. 29, 2031.

Sponsor - Senator Lisa Murkowski- Republican- Alaska, 107th-119th (2002-Present)

Last Action: Senate - 04/02/2025 Read twice and referred to the Committee on Veterans’ Affairs.

44

NMEDA NEWS

GOVERNMENT RELATIONS UPDATE (Continued) H.R.1364/S.1726 - ASSIST Act of 2025 - Automotive Support Services to Improve Safe Transportation Act of 2025 The Automotive Safety and Servicemembers Transportation (ASSIST) Act of 2025, introduced by Rep. Tom Barrett (R-Mich.) on Feb. 14, 2025, seeks to amend Title 38 of the United States Code to clarify that medically necessary automobile adaptations are included in the Department of Veterans Affairs’ definition of “medical services.” NMEDA joined Senate allies in Washington, D.C. to advocate for the bill.

H.R. 1364-Sponsor - Representative Tom Barrett -Republican- Michigan, District 7 119th (2025- Present) S.1726 - Sponsor - Senator Tommy Tuberville- Republican Alabama 117th-119th (2021-Present)

Last Action: Senate - 05/20/2025 Received in the Senate and Read twice and referred to the Committee on Veterans’ Affairs.

H.R. 1039 - Clear Communication for Veterans Claims Act This bill would require the Department of Veterans Affairs to work with a federally funded research and development center to evaluate the clarity of claim-related communications sent to veterans. The goal is to make VA correspondence more understandable and accessible for those applying for benefits.

The VA would be required to report its findings and implement improvements based on the recommendations. The bill also includes a provision to extend certain VA home loan fee rates through June 23, 2034.

Sponsor - Representative Tom Barrett -Republican- Michigan, District 7 119th (2025- Present)

Last Action: Senate - 04/08/2025 - Received in the Senate and Read twice and referred to the Committee on Veterans’ Affairs.

Apr-Jun 2025

45

GOVERNMENT RELATIONS UPDATE (Continued) H.R.2320 - Mobility Means Freedom Tax Credit Act This bill would create a refundable tax credit covering 50% of the cost of qualified mobility devices, including wheelchairs, scooters, prosthetics, walkers, and other assistive equipment. The credit would apply to up to three mobility devices per year per taxpayer.

By amending the Internal Revenue Code, the bill aims to ease financial barriers for individuals needing mobility aids, while highlighting the essential role these devices play in independence and daily life.

Sponsor - Representative Steve Cohen -Democrat- Tennessee, District 9 110th-119th (2007-Present)

Last Action: Senate – 03/25/2025 - Referred to the House Committee on Ways and Means.

46

NMEDA NEWS

QAP STRAIGHT TALK

It’s GO Time!

QAP Expands to Commercial WAVs!!

We’ve talked and talked about it and now it’s here. The scope of QAP now includes commercial wheelchair accessible vehicles.

Since NMEDA’s inception in 1989, QAP has been focused solely on personal-use wheelchair accessible vehicles (a.k.a WAVs). And for good reason: Our mission (not saying this verbatim) has been to provide safe transportation solutions for people with disabilities, and with so many options out there, NMEDA steps in to show the way. Our QAP ensures that modifications are tailored to the customer’s specific needs and completed by manufacturer-trained installers.

We’re proud that QAP is the only accreditation of its kind in the U.S. and is required in most states and Canadian provinces.

But here’s the thing: not every transportation solution is a personal vehicle.

Chuck Hardy NMEDA Director of Quality & Compliance

Sometimes we travel commercially. Sometimes our loved ones are in assisted living facilities and rely on wheelchair accessible vans or paratransit, also known as commercial WAVs. Why wouldn’t we expand our flagship QAP to cover commercial WAVs to assure safety and compliance with federal standards for all modes of transportation? This was the question brought to the NMEDA Board and was discussed at our last strategic planning session in 2022 (not the one we had in May 2025). The answer was clear: let’s do it. Yes, we want QAP to include commercial WAVs. So that’s what we did.

In the 2024 release of the QAP and MQAP Rules, the committees updated the scope and processes to include commercial vehicles. Honestly, it wasn’t as drastic of a change as you might think. The biggest difference with commercial

Apr-Jun 2025

47

QAP STRAIGHT TALK

WAVs is the driver requirements. Since most commercial vehicles are operated by company drivers, these jobs don’t require driver training or specialized equipment like hand controls. There’s also no need for prescriptions or conditional driver’s licenses.

But while the driver characteristics of a personal-use WAV are not applicable to commercial WAVs, proper securement training for the company purchasing the vehicle is essential. Improper wheelchair securement is one of the top concerns in commercial WAV operation. The responsibility for securement falls on the company receiving the vehicle. That was one of the reasons we created a new delivery form for commercial WAVs. It includes a signed acknowledgment from the buyer confirming that all current and future personnel transporting wheelchair users will receive securement training.

These are just a few of the differences between commercial and personal-use WAVs. The next step was updating our systems.

Now that the QAP Rules include commercial vehicles, the next step was updating the QAP administration programs, QAPx and DOCUTRACK. That work is complete, and the updated systems went live on July 1. QAP Bulletin 009 was sent out in June to notify all QAP contacts of the start date.

But I bet some of you still have questions. So, Chuck, can you show me how to enter a commercial WAV job in QAPx? I’m glad you asked. I can do that. Let’s walk through the high-level process steps for entering a commercial WAV pass-through.

ENTERING A COMMERCIAL WAV PASS-THROUGH IN QAPX (THE PROCESS IS SIMILAR IN DOCUTRACK) 1.

In QAPx go to “Jobs” in the navigation bar and select “Add New Job”.

2.

Check the radio button for “Commercial” job.

3.

To add the company, click on the “+” symbol. You can search for the company if its already in the system or click the “+” symbol to add new company. Note that while the system says “Customer” you can add the company on the next screen. Another note is you can use the First and Last name fields to enter the buyer info (optional).

4.

48

Add the vehicle information.

NMEDA NEWS

QAP STRAIGHT TALK

5.

Click “Create Job” when you’re done entering customer and vehicle information.

6.

Select the appropriate “Modification Type”.

7.

Select the “Conversion Manufacturer” from the drop-down.

8.

For pass-through and no equipment installed, check the “Pass-Through” box.

9.

Select the “Chassis Type” and note there are 2 new options “Bus” and “Cut Away”.

10. Select if it’s Side or Rear entry.

11.

Select the “Ramp/Lift Type” drop-down and note there are 2 new lifts added to the list. We added the “In Vehicle Lift” and the “Under Vehicle Lift”. Note that an “In Vehicle Lift” is the most common lift type also known as a platform lift or a 2-post lift. Use this for all lifts installed inside the vehicle.

12. Don’t forget to click “Save” when done.

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NMEDA NEWS

QAP STRAIGHT TALK (Continued)

13. The last steps are completing the final inspection, placing the QAP Label on the vehicle and having the buyer sign off the new “Commercial Vehicle Delivery Confirmation” form. The delivery form is brand new for commercial WAVs and does not include any information about driver equipment or driver training.

It does include new information on assuring there is adequate securement training and that there is a securement guide that will remain in the vehicle.

One of the biggest issues in the commercial WAV arena is proper wheelchair securement. There have been numerous lawsuits against commercial WAV operators for not properly securing wheelchair users and one of the root causes is lack of training for the transport personnel. So even though you will review and train the buyer on proper securement, the vehicle you are delivering will likely see a multitude of drivers and operators over the coming years. The question then becomes: have all personnel been properly trained in wheelchair securement? Well... once the vehicle leaves the dealers hands, who knows, right? And while we cannot control what happens after delivery, we can share the responsibility with the buyer and get sign-off on the delivery form. This will at least help protect the liability of the dealer by having the acknowledgement and document signed off.

FAQs on the new requirements: Q: Do dealers have to back-fill commercial WAV deliveries that occurred before July 1st?

A: No, dealers do not have to enter any commercial jobs prior to July 1st.

Q: Does weight analysis apply to commercial vehicles over 10,000 lbs GVWR? A: No, weight analysis only applies to vehicles under 10,000 lbs GVWR.

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50

QAP STRAIGHT TALK (Continued) Q: Can I view which jobs I submitted as commercial versus personal-use?

A: Yes. We updated the QAPx and DOCUTRACK dashboards to include a column for “Company” and “Pers/ Com,” where “P” indicates a personal-use job and “C” indicates a commercial job. See the image below.

Q: Do we use the same QAP labels for commercial jobs?

A: Yes.

Q: Do all personal-use QAP rules also apply to commercial jobs?

A: No. Some QAP Rules apply only to personal-use jobs. For example, commercial jobs do not require a prescription from a CDRS, a copy of the driver’s license on file, or adherence to the out-of-area service and regulatory requirements. Since commercial vehicles are operated by company-assigned drivers and do not involve driving modifications, none of the rules that relate to drivers apply to commercial jobs. Because commercial deliveries often occur outside the dealer’s QAP service area, and the customer is a company rather than an individual, the out-of-area service requirement does not apply to commercial jobs. In addition, the posting requirement for commercial vehicle conversions is not applicable.

Q: Do the commercial vehicle conversions I’m delivering need to be posted on the NMEDA website to be compliant with QAP? A: No, not at this time. The QAP committee has prescribed that only personal-use vehicle conversions need to be posted on the NMEDA website. This may change in the future as the CRP program expands. But for the time being, there is no posting requirement for commercial WAVs.

Q: If a commercial customer orders five commercial WAVs on the same order, do I need to submit a separate job entry for each vehicle?

A: Yes. At this time, our QAP administration software only allows one VIN and one QAP Label number per job entry. We are looking into a program upgrade that would allow multiple VINs/Labels on the same job, but until that time you will have to submit one job for each VIN.

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51

QAP STRAIGHT TALK (Continued) Q: We service a fleet of commercial vehicles, we don’t install anything and we did not originally sell the vehicles to this client. Do we need to add QAP labels and enter each serviced vehicle into QAPx/ DOCUTRACK? A: No. If you are only servicing the vehicle and not selling or installing any equipment, it does not need to be entered into QAPx or DOCUTRACK as a new job.

Q: Why are we doing this?

A: I love this question, and I understand it’s a big change for QAP. One of the main reasons we are doing this is because many of our partners such as local Veterans Affairs offices and vocational rehab departments regularly order commercial WAVs from our QAP dealers. These vehicles are often used to transport wheelchair users to and from nursing homes, assisted living facilities, and medical appointments. These groups expect that if they turn to a QAP dealer for personal-use vehicles, the commercial vehicles they requisition from our QAP dealers will meet the same standards.

Another reason we are doing this is because we believe it will become a value-add for our members. How? Think about all the nursing homes and assisted living centers out there, just as one example. Do you know of any nursing home or assisted living center that doesn’t have a WAV to transport folks to and from medical appointments and other destinations? If we can be successful working with these market entities and show them the value of QAP for their commercial WAV purchases, same as we did with the VA and VRs, our members will gain more sales to these groups. Now that commercial WAVs are under the QAP umbrella, we can start that leg work to make our case to groups like nursing home associations, NEMT associations, assisted living associations, city public transportation departments, and so on. We want to educate them about NMEDA and why they should require QAP. We believe that bringing commercial WAVs under QAP will open a lot of new opportunities for all of us.. and that... is why we are doing this.

In conclusion, it’s an exciting time at NMEDA and our future is bright. We just finished our strategic planning session, and you will all be hearing more about that in the coming months. Safe to say NMEDA is not sitting idly by, we are embracing the changes and opportunities in front of us. I, along with all the staff are looking forward to working for you in the years to come in helping to move life forward for the person in the chair!! (I used to say ‘the person behind the wheel’, but I was corrected by Jud at our recent strategic planning session ).

“

Safe to say NMEDA is not sitting idly by, we are embracing the changes and opportunities in front of us. I, along with all the staff are looking forward to working for you in the years to come in helping to move life forward for the person in the chair!! ”

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NMEDA NEWS

QAP DASHBOARD

QAP DASHBOARD

AVERAGE FINDINGS PER AUDIT APRIL 2024- MARCH 2025

3.5 3 2.5 2 1.5 1 0.5 0

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

TOP 5 AUDIT FINDINGS APRIL 2024 - MARCH 2025

Manufacturer Training Certificate Missing

111

Tool Calibration Missing/Not Uploaded

72

Final Inspection Documentation Incomplete

68

Pre-Installation Inspection Evidence Missing

67

QAP Contact Training Incomplete/Expired

49

AUDIT FINDING SEVERITY APRIL 2024 - MARCH 2025

No Findings 4%

Major 5%

Minor 24%

Opportunity for Improvement 67%

Apr-Jun 2025

53

QAP DASHBOARD

QAP DASHBOARD QAP DASHBOARD

TOTAL QAP DEALERS IN GOOD STANDING QUARTERLY: MARCH 2024 - MARCH 2025

308 307 306

307

307

306 305

305 304

303

303 302 301

Mar-24

Jun-24

Sep-24

Dec-24

Mar-25

NEW QAP APPLICATIONS & ACCREDITATIONS QUARTERLY: MARCH 2024- MARCH 2025 Applications

5

4

4 3 2

54

4 3

2

2

2

2 1

1 0

Accreditations

1

0 Mar-24

Jun-24

Sep-24

Dec-24

Mar-25

Dealers with No Audit Findings

Newly Accredited Dealers

Advanced Wheels - East Haven, CT Cummings Mobility - Albertville, MN Cummings Mobility - Burnsville, MN J’s Mobility Unlimited - Flowood, MS MobilityWorks - Austin, TX Superior Van & Mobility - Little Rock, AR Team Adaptive Inc - Biloxi, MS Total Mobility Concepts - Tupelo, MS

Spirit Healthcare – Winnipeg, MB

NMEDA NEWS

NMEDA ALLIED HEALTH PROFESSIONAL MEMBERS ALLIED HEALTH PROFESSIONALS ____________________________

ARIZONA Jennifer Nordine Driving to Independence LLC 1414 W. Broadway Rd #218 Tempe, AZ 85282 (480) 449-3331 ____________________________

CALIFORNIA Sam Abboushi Dynamic Repair Solutions 23615 El Toro Rd X287 Lake Forest, CA 92630 (714) 988-6600 Vincent Alarcon Vincent Alarcon Physical Therapist PC 2230 W Sunnyside Ave Ste 1 Visalia, CA 93277 (559) 713-6461 Lula Capuchino Capuchino Therapy Group 3601 Marconi Ave. Sacramento, CA 95821 (916) 481-1300 Melanie Henry Driver Cognitive Assessment Center, LLC 4450 Black Ave Suite D Pleasanton, CA 94566 (925) 249-5947 Henning Mortensen Bond Driving School 3333 Balmoral Dr Sacramento, CA 95821 (916) 485-5779 ____________________________

COLORADO Sarah Davidson Craig Hospital 3425 S. Clarkson St. Englewood, CO 80113 (303) 789-8117 Barry Doyle Craig Hospital 3425 S. Clarkson St. Englewood, CO 80113 (303) 789-8218 Kaitlin Finch Family Health West Hospital 624 Eisenhauer St. Grand Junction, CO 81505 (614) 738-2139 Natalie Uyeno Craig Hospital 3425 S. Clarkson St. Englewood, CO 80113-2811 (303) 789-8218

CONNECTICUT

INDIANA

Joan Cramer Therapeutic Driving with Occupational Therapy, LLC. 888 Silver Ln East Hartford, CT 06118 (860) 631-4286

Kathy Kachanoski Columbus Regional Hospital 1732 Timbercrest Dr. Columbus, IN 47203 (800) 841-4938

____________________________

GEORGIA Dan Allison Retired CDRS 142 Lynford Ln Woodstock, GA 30189 (404) 293-3949 Rajesh Pagadala Georgia Vocational Rehabilitation Agency 3586 Riverside Drive Macon, GA 31210 (478) 279-1885 ____________________________

IDAHO Renae Scott Kootenai Health 3662 W Evergreen Dr. Coeur D Alene, ID 83815 (208) 964-9369 ____________________________

ILLINOIS Danielle Czajkowski STRIVE for Independence 1919 S. Highland Avenue Bldg. C, Suite 119 Lombard, IL 60148 (630) 984-1919 Anne Hegberg STRIVE for Independence 1919 S. Highland Avenue Bldg. C, Suite 119 Lombard, IL 60148 (630) 984-1919 Monica Scalise Marianjoy Rehabilitation Hospital now part of Northwestern Medicine Driver’s Department 645 N. Kingsbury St Unit 1501 Chicago, IL 60654 (630) 909-6087 Nicole Thonn STRIVE for Independence 1919 S Highland Ave Bldg. C Suite 119 Lombard, IL 60148 (630) 984-1919

Carin Mitchell Mitchell Driving Solutions PO Box 705 New Carlisle, IN 46552 (574) 988-0253 Jeff Perron Mitchell Driving School 2430 Lingerman Way Avon, IN 46123 (317) 376-7936 Eva Richardville Therapeutic Mobility Services, Inc. 311 Airport North Office Park Ft. Wayne, IN 46285 (260) 417-8399 ____________________________

KENTUCKY Brian Iadarola Drivabilities 224 N. Hite Ave Louisille, KY 40206 (502) 893-0050 Christi Mckim Drivabilities 224 N. Hite Ave Louisille, KY 40206 (502) 888-6670 ____________________________

LOUISIANA Michael K Shipp MKS Consultants, LLC 1340 Mitcham Orchard Rd Ruston, LA 71270 (318) 245-7361

Youssef Jichi YJ Automotive D.B.A Westside Service 351 Belmont St Brockton, MA 02301 (508) 583-9375 ____________________________

MICHIGAN C Kerry Jones The Space Between 26875 Church St. Edwardsburg, MI 49112 (269) 663-0226 ____________________________

NEW YORK Gail Babirad Rehabilitation Technology Associates, Inc. PO Box 540 Kinderhook, NY 12106 (800) 987-2753 Jurgen Babirad Rehabilitation Technology Associates, Inc. PO Box 540 Kinderhook, NY 12106 (518) 758-7887 John Lorenzetti, OTR/L, CDI, DRS FLX Driver Rehabilitation, LLC 4144 High Banks Rd. Geneva, NY 14456 (315) 585-9198 Andrew Streit Stevens Driving School LLC 4060 Seneca St. West Seneca, NY 14224 (716) 674-2340 Raanan Zidile Tri-Boro Driver Rehabilitation & Mobility Services, Inc. 1642 Coney Island Ave Brooklyn, NY 11230

____________________________

____________________________

MARYLAND

NORTH CAROLINA

Elin Davis American Occupational Therapy Association 6116 Executive Blvd Ste 200 North Bethesda, MD 20852 (612) 990-4145

Cyndee Crompton Driver Rehabilitation Services PO Box 448 McLeansville, NC 27301 (336) 697-7841

____________________________

MASSACHUSETS Eugene Blumkin Massachusetts Rehab Commission 600 Washington Street Boston, MA 02211 (617) 204-3721

Liz Soles ADED 200 First Avenue N.W. Suite 505 Hickory, NC 28601 (828) 855-1672

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55

NMEDA ALLIED HEALTH PROFESSIONAL MEMBERS PENNSYLVANIA Susie Touchinsky Adaptive Mobility Services 225 Clark Drive Orwigsburg, PA 17961 (484) 650-2280 ____________________________

TEXAS Chad Strowmatt Strowmatt Rehabilitation Services, Inc 10690 Shadow Wood Dr Suite 113 Houston, TX 77043 (713) 722-0667

SOUTH CAROLINA

____________________________

Alan B. Simmerson CDRS WJBD VA Medical Center 3602 Deerfield Drive Columbia, SC 29204 (803) 776-4000

VIRGINIA

____________________________

TENNESSEE Joshua Hardin Mid-South Medical & Mobility 5140 Old Summer Rd Memphis, TN 38122 (901) 481-9478 James Phillips Mid-South Medical & Mobility 71 Marianna St. Atoka, TN 38004 (901) 604-7283

Dana Lowery ADED 12900 Silver Crest Road Chester, VA 23831 (804) 955-8069 ____________________________

WISCONSIN Chelsea Hales The Master’s Driving School W7366 Flambeau Point Rd Ladysmith, WI 54848 (715) 532-0327

CANADA

ONTARIO

____________________________

BRITISH COLUMBIA Jenn Campinos Island Mediquip 101-750 Enterprise cres Victoria, BC v8z 6r4 (250) 940-3829 Dean Robertson Access Driver Rehab Specialists 3405 W 31 Ave. Vancouver, BC V6S 1X6 (604) 263-5286 Lars Taylor InSight Rehabilitation Services Inc. 3002 Coachwood Crescent Coldstream, BC V1B 3Y4 (250) 542-3087 ____________________________

NEW BRUNSWICK Maura DuLong Stan Cassidy Centre for Rehabilitation 800 Priestman St. Fredericton, NB E3B 0C7 (506) 452-5876

Shah Baqar, OT, CDRS CBI Health Group 20 Linsmary Court Markham, ON L6E 1L2 (416) 419-3031 F. Lortie 68 Bloomfield London, ON N6G 1P3 (519) 495-9541 Tamalea Stone Ottawa Hospital 686 Vivera Pl Stittsville, ON K2S 2N1 (705) 741-7660 ____________________________

QUEBEC Carolle Leroux Service d’évaluation et adaptation de véhicules 974 43e Av Laval, QC H7R 4Z9 (514) 910-0440 ____________________________

SASKATCHEWAN Suzanne Lendvoy SK Health Authority 2180 23rd Avenue Regina, SK S4S 0A5 (306) 766-5968

NMEDA EDU/GOV’T/NON-PROFIT MEMBERS EDU/GOV’T/NONPROFIT ____________________________

Eric Bradley Texas A&M Transportation Institute 3135 TAMU College Station, TX 77843 (979) 845-7492

Marilyn Clark Bridge To Mobility 3863 Lander Road M2 Chagrin Falls, OH 44022 (216) 469-2560 James Kovar Texas A&M Transportation Institute 3135 TAMU College Station, TX 77843

Timothy Brant Brant’s Driving School 596 Goucher Street Johnstown, PA 15905 (877) 395-7011

Danny Langfield AMREF 16929 Melissa Ann Dr Lutz, FL 33558 (512) 294-7627

Lance Bullard Texas Transportation Institute A&M Univ.

3135 TAMU College Station, TX 77843 (979) 845-6153

Justin Maxwell TTI 3135 Tamu College Station, TX 77843

56

NMEDA Circuit Breaker

Torrey Morse Connecticut Bureau of Rehabilitation Services 55 Farmington Ave, 12th Fl Hartford, CT 06437 (860) 424-4865

Michelle Szumski Texas Workforce Commission - VR Division 101 East 15th Street 101 CT Austin, TX 78778 (512) 936-3462

Gerhard Schmidt Bridge to Mobility 24410 Emmons Rd Columbia Station, OH 44028-9663 (330) 351-1711

Jeff Watters Automobility PO Box 421 Montrose, VIC 3765 +61-387-610-100

Laura Spencer State of Connecticut ADS/BRS 35 Veccadola Drive Colchester, CT 06415 (860) 876-9563 Stephen Sundarrao Rehabilitation Engineering & Technology Program 4202 E Fowler Ave ENG 118 Tampa, FL 33620 (813) 974-5346

Lisa Weber Commonwealth of Massachusetts 21 Winship St Brighton, MA 02135-3311

NMEDA INDUSTRY MEMBERS INDUSTRY ____________________________

Accessible Vans of America, LLC. 334 Buckington Street St. Peters, MO 63376 (636) 294-1762 Acrisure 4808 Broadmoor Ave SE Kentwood, MI 49512-5306 (616) 447-2293 Adaptive Driving Alliance 111 Stow Avenue, Ste 103 Cuyahoga Falls, OH 44221 (330) 928-7401 Adaptive Mobility Systems, Inc. 2072 N. Bibb Drive Tucker, GA 30084 (844) 240-8962

Driverge Canada ULC 14 Goodmark Place Etobicoke, ON M6W 6R1 (905) 799-5544

Malley Industries, Inc. 1100 Aviation Avenue Dieppe, NB E1A 9A3 (506) 859-8591

Tempe Mobility 7975 S. Autoplex Loop Tempe, AZ 85284 (480) 598-2383

Driverge Vehicle Innovations 2000 Brittain Rd Ste 200 Akron, OH 44310-4302 (330) 510-3069

Manufacturing Production Services Corp.

2222 W. Enterprise St. Escondido, CA 92029 (800) 243-4051

TMN 58 Hachermesh St. Haifa, Israel 31000 073-2229222-200

Electronic Mobility Controls, LLC 26 Gabriel Dr. Augusta, ME 04330 (207) 512-8009

MGA Research Corporation 5000 Warren Road Burlington, WI 53105 (262) 763-2705

EZ Lock 2001 Wooddale Blvd.

Baton Rouge, LA 70806 (225) 214-4620

Adapt-Solutions 145 Damase-Breton St-Lambert, QC G0S 2W0 (866) 641-0419

Falls Mobility Finance 2701 Clearwater Rd Saint Cloud, MN 56301-5952 (888) 462-2881

AMF Bruns of America 1797 Georgetown Road Hudson, OH 44236 (877) 506-3770

Ford Motor Company 777 Woodward Avenue, Suite 500 Detroit, MI 48226 (313) 202-6342

Bever Mobility Products 2885 Sanford Ave SW 41693 Grandville, MI 49418 (888) 959-6198 BraunAbility P.O. Box 310 Winamac, IN 46996 (800) 843-5438 Bruno Independent Living Aids 1780 Executive Drive Oconomowoc, WI 53066 (262) 953-5316 Canadian Association of Occupational Therapists 103-2685 Queensview Dr Ottawa, ON K2B 8K2 (800) 434-2268 Creative Carriage Ltd. 6 Ridgeview Street St. George, ON N0E 1N0 (519) 740-4801 Crescent Industries 191 Washington St. Auburn, ME 04210 (207) 777-3500 DealerTeam.com, LLC 2195 Larkspur Ln #203 Redding, CA 96002 (530) 232-3260

General Motors Corporation 100 Renaissance Ctr., MC482-A20-B98 Detroit, MI 48265 (313) 667-8682 Harmar Mobility 1500 Independence Blvd.

Ste 220 Sarasota, FL 34234 (800) 833-0478 High Level Enterprises, Inc. 1060 E Waterford St Wakarusa, IN 46573-9305 (574) 343-2150 Honda Motor Co. Ltd. 4630 Shimotakanezawa Haga-machi Haga-gun, Tochigiken, JP 321-3393 +81-8041051250

Mobility Credit Acceptance 1108 E Main St. Suite 200 Richmond, VA 23219 (804) 505-4000 Mobility Innovations 51277 Celeste Dr. Shelby Twp, MI 48315 (586) 843-3816 PMG Technologies Inc. 100 Du Landais St. Blainville, QC J7C 5C9 (450) 430-7981

Toyota Motor Sales, USA, Inc 6565 Headquarters Drive Plano, TX 75024 (469) 292-4649 Twining Consulting, Inc. 18071 Mount Washington St. Unit A Fountain Valley, CA 927086118 (562) 272-7231 Vantage Mobility 5202 S. 28th Place Phoenix, AZ 85040 (800) 348-8267

Pride Mobility Products Corp 401 York Ave. Duryea, PA 18642-2025 (800) 800-8586 Pritchard Auto Group 1 Team Quest Way Clear Lake, IA 50428-2296 (352) 552-6674 PSA Insurance & Financial Services 11311 McCormick Rd. Hunt Valley, MD 21031 (443) 798-7495 Q’Straint/Sure-Lok 4031 NE 12th Terrace Oakland Park, FL 33334 (954) 986-6665 Royale Mobility LLC 100 Newark Street Haverhill, MA 01832 (978) 374-4530

Ignition Dealer Services 1501 E Wisconsin St. Ste 2 Delavan, WI 53115-1486 (414) 943-1102

Stellantis c/o EWI Worldwide 1000 Chrysler Drive Auburn Hills, MI 48326 (800) 255-9877

In Motion Mobility 2299 NW 108th Avenue Sweetwater, FL 33172 (786) 534-2046

Sure Grip Hand Controls 4850 Route 102 Upper Kingsclear, NB E3E 1P8 (506) 363-5289

Apr-Jun 2025

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DATES TO REMEMBER

This calendar of upcoming events is provided as a service to NMEDA members. NMEDA NEWS cannot guarantee the accuracy of the information provided. Please verify dates and locations with the organizations listed.

NMEDA Board of Directors Meetings Next Meeting: July 17, 2025 at 11 a.m. Eastern Monthly, on the 3rd Thursday of Each Month Check your email for the most up-to-date schedule.

NMEDA Virtual Town Hall Next Town Hall: July 30, 2025 at 1:30 p.m. Eastern October 15, 2025 at 1:30 p.m. Eastern

NMEDA Comprehensive Automotive Mobility Solutions (CAMS) September 24, 2025 - Syracuse, NY October 1, 2025 - Decatur, AL October 10, 2025 - Bradenton, FL

ADED’s 2025 Annual Conference & Expo August 15-19, 2025 Columbus, Ohio

Visit www.NMEDA.org/CAMS for more information.

To have your information included in Dates to Remember, please email them to ariel.ifill@nmeda.org.

Please note submissions must be made at least 12 weeks in advance.

Apr-Jun 2025

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BraunAbility:

Recognized by Forbes for Innovation and Impact

braunability.com Apr-Jun 2025

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