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By Chuck Hardy
BOARD OF DIRECTORS
Eric Mansfield, President MobilityWorks 810 Moe Drive Akron, OH 44310 (800) 638-8267 eric.mansfield@mobilityworks.com
Jud DeMott, Vice President Access2Mobility 12406 SH 155 South Tyler, TX 75703 (903) 592-6760 jud.demott@gmail.com
Ron Mohr, Secretary Clock Mobility 603 N Waverly Rd Lansing, Michigan 48917 (517) 272-4488 ronm@clockmobility.com
Catherine Martin, Treasurer Ilderton Conversions 701 South Main Street High Point, NC 27260 (336) 841-6100 phone cmartin@ilderton.com
Steve Dawson, Component Manufacturer Rep. Harmar Mobility 1500 Independence Blvd, Suite 200 Sarasota, FL 34234 (800) 833-0178 steve.dawson@harmar.com
Randy Schiller, Manufacturer Rep. Vantage Mobility 5202 S. 28th Place Phoenix, AZ 85040 (800) 348-8267 randys@vantagemobility.com
Christian Quandt, Past President Advanced Wheels 33 Bradley Park Road East Granby, CT 06026 (860) 653-8064 christian@advancedwheels.com
Russ Newton, Canadian President Sure Grip 4850 Route 102 Upper Kingsclear, NB E3E 1P8 (800) 506-6666 russ@suregrip-hvl.com
Susie Touchinsky, Allied Health Professional Rep. Adaptive Mobility Services 1120 Centre Turnpike Orwigsburg, PA 17961 (484) 650-2280 susie@adaptivemobility.com
Michelle Szumski, Edu/Gov/NonProfit Rep. Texas Workforce Commission 101 East 15th Street Austin, TX 78778 (512) 936-3462 phone michelle.szumski@twc.texas.gov
Trevorr Jurgensen, Rep. at Large 1 MobilityWorks 810 Moe Drive Akron, OH 44310 (800) 638-8267 trevorr.jurgensen@mobilityworks.com
Alex Cook, Rep. at Large 2 Superior Van & Mobility 1506 Lakeshore Court Louisville, KY 40223 (502) 447-8267 scook@superiorvan.com
Corey Kupsh, Rep. at Large 3 A & J Mobility 333 Washington Street Valders, WI 54245 (920) 775-4104 coreyk@aandjvans.com
Christina Duggan, Rep. at Large 4 Creative Mobility Group 32217 Stephenson Hwy Madison Heights, MI 48071 (248) 577-5430 cduggan@creativemobilitygroup.com
VOICE OF THE INDEPENDENT
This is the first installment of a new column in NMEDA News. We’re looking for submissions from Independent* dealers who want to share information from their unique perspectives. It could be about how a business challenge was overcome, how a customer’s need was met, how you feel about our industry, or any topic you think is pertinent. We just ask that it be constructive. Jud DeMott has agreed to start us off.
Jud DeMott Vice President
Access 2 Mobility, Tyler, Texas (Single Point Dealer)
When I began in this industry 25 years ago, a “big” dealer might have had six to eight locations. Then the expansion phase began. After that, came mergers and acquisitions. And now, even private equity firms have joined us. But our mission has stayed the same. As the late Pete Zarba always used to say, “It’s all about the person in the chair.”
There is a perception among many Independents* that the larger companies are controlling NMEDA… that your viewpoint and voice doesn’t matter. Having been on the board for a number of years, I can personally tell you that’s not the case. When board reps and officers from the larger companies are making decisions for our organization, they always put NMEDA first. Even if that were not the case, our board of directors includes eight dealer members, six of whom are Independents. The main purpose of this writing is to encourage independent dealers to once again get actively involved in your
association. Attend our conferences, respond to our surveys, volunteer for committees. Of NMEDA’s 305 dealer locations, about 80 are single-location dealers. 64 other “rooftops” are owned by 20 private companies with two to five locations. Our newest bylaws revision gives even more protection to Independents: a 75 percent majority is now required for future bylaws changes. So as our illustrious past president Bill Siebert always preached, “This is your NMEDA, get involved!”
* For the purpose of this column, “Independent” is being defined as a mobility dealer company with five or fewer locations that is not owned by an investor group nor other third party. If you are an Independent with input to share with the industry, please consider contributing to this quarterly column. Send your thoughts to Ariel Ifill, NMEDA’s Marketing and Communications Manager at ariel.ifil@nmeda.org.
STAFF DIRECTORY
Toby Cummings, CAE CEO toby.cummings@nmeda.org
Kelly Lane Accounting & Operations Manager kelly.lane@nmeda.org
Kristen Clevidence Quality Program Manager kristen.clevidence@nmeda.org
Chuck Hardy Director of Quality & Compliance chuck.hardy@nmeda.org
Trevor Jennings Director of Partner Relations trevor.jennings@nmeda.org
Amy Lane Director of Education, Training & Conference amy.lane@nmeda.org
HAS ALREADY RECOVERED MORE THAN $13 MILLION IN VA PAYMENTS FOR DEALER MEMBERS SO FAR IN 2025. EMAIL:
JUNE 2025
$13,024,151.24
If you have VA invoices 30+ days past due, submit them through our Past Due Invoice Program.
CEO’s Message
The ‘One Big Beautiful Bill’ Understanding Its Impact on NMEDA
and Our Industry
Toby Cummings, CAE
NMEDA - CEO
As H.R. 1—known as the “One Big Beautiful Bill” makes its way through Congress after passing the House in May, it’s important to understand how this sweeping legislation could reshape nonprofit operations, including NMEDA and the broader network of organizations that support our industry.
The bill introduces notable changes to how nonprofits manage resources and structure partnerships. Here’s my perspective on what this could mean for NMEDA and our community.
Key Changes on the Horizon
One of the most notable provisions is a proposed 21% tax on income from name and logo licensing. While this may not immediately affect NMEDA’s current operations, it could impact how we approach future industry partnerships and certification programs. Currently, these royalties are generally exempt from taxation when paid by unrelated parties.
Another significant change is the expansion of Unrelated Business Income Tax (UBIT) to include parking facilities and transportation fringe benefits provided to employees. This 21% tax rate would affect not only NMEDA but many organizations throughout our industry that provide these benefits to their teams.
Impact Beyond NMEDA
This legislation’s reach extends well beyond our organization. The mobility industry relies on a network of nonprofit partners, including:
Rehabilitation centers
Veterans organizations
Disability advocacy groups
Medical research foundations
Community support organizations
These essential partners could face increased operational costs under the new provisions. The proposed 1% floor for corporate charitable deductions, for instance, might affect their funding streams and their ability to serve our shared community.
NMEDA’s strength has always been in our ability to adapt and innovate whether developing new mobility solutions or navigating regulatory changes.”
Strategic Planning
We’re evaluating several key areas as this legislation progresses:
Financial planning: Assessing potential impacts on our budget and operational structure.
Industry partnerships: Reviewing how the new tax framework could influence our collaborative relationships.
Resource allocation: Examining ways to maintain our high-quality services while adapting to new requirements.
Moving Forward
While the Senate’s deliberations may alter the final form of this bill, its current provisions signal important changes for nonprofit trade associations and their partners. NMEDA’s strength has always been in our ability to adapt and innovate whether developing new mobility solutions or navigating regulatory changes.
The mobility industry thrives on collaboration: manufacturers, dealers, therapists, and nonprofit partners working in concert to serve our community. These proposed changes may present new challenges, but they won’t diminish our commitment to advancing mobility solutions for all.
As your CEO, I can assure you that while NMEDA prepares for these potential changes, our focus remains steadfast on our mission, supporting our members and advancing the automotive mobility industry. The relationships we’ve built and the community we serve continue to be our highest priorities.
NMEDA DEALER MEMBERS
UNITED STATES
ALABAMA
Griffin Mobility 213 Chestnut Street NW Hartselle, AL 35640 (256) 751-1365
1
High Tech Mobility LLC 3351 Warrior River Rd Hueytown, AL 35023-1304 (205) 491-2109
1, 3
MobilityWorksBirmingham 80 Commerce Dr. Pelham, AL 35124 (205) 426-8261
1, 3
MobilityWorks - Huntsville 2150 Meridian Street North Huntsville, AL 35811 (234) 542-3022
1, 3
Superior Van & MobilityMontgomery 1647 Coosa River Pkwy Wetumpka, AL 36092 (334) 244-1011
1, 3
Sylacauga Handicapped Inc 40811 US Hwy 280 Sylacauga, AL 35150 (256) 249-3717
1, 2, 3
Team Adaptive Medical Inc - Mobile 1251 Boltons Branch Drive Mobile, AL 36606 (251) 471-1088 1, 3
ARIZONA
A.D.E. Industries, Inc. 3621 S Palo Verde Tucson, AZ 85713 (520) 571-7156
1
United Access - Chandler 1825 E Germann Road Suite 24 Chandler, AZ 85286 (480) 999-5939 1, 2, 3
United Access - Goodyear 13765 W Auto Drive Suite 125 Goodyear, AZ 85338 (623) 242-0552 1, 3
United Access - Phoenix 23606 N 19th Ave Phoenix, AZ 85085 (623) 879-0800 1, 3
United Access - Scottsdale 14885 N 83rd Pl., Ste 105 Scottsdale, AZ 85260 (480) 941-4800
1
United Access - Tucson 4720 N La Cholla Blvd Suite 150 Tucson, AZ 85705 (520) 293-3596 1, 3
ARKANSAS
MobilityWorks - Bryant 3418 Main St Suite 400 Bryant, AR 72022 (501) 794-3100 1, 3
Superior Van & Mobility 1110 Mathias Dr Ste F Springdale, AR 72762-0710 (479) 521-8433 1, 3
Superior Van & MobilityJonesboro 2421 Sunny Meadow Drive, Ste D Jonesboro, AR 72401 (870) 933-7270 1, 3
Superior Van & MobilityNorth Little Rock 7323 Cock of the Walk St Suite B North Little Rock, AR 72113 (501) 725-9070 1, 3
CALIFORNIA
AERO Mobility 1001 N Weir Canyon Road Anaheim, CA 92807 (714) 973-8600 1, 2, 3
Economy MedicalLifestyle Mobility 2355 Whitman Rd Ste F Concord, CA 94518-2542 (925) 671-4800 1
Gary E. Colle, Inc./dba Goldenboy of San Diego 12130 Dearborn Place Poway, CA 92064 (858) 748-9414 1, 3
MobilityWorks - Chico 7 Three Sevens Lane Chico, CA 95973 (800) 225-7361 1, 3
MobilityWorks - Fresno 120 North Diamond Street Fresno, CA 93701 (559) 268-9394 1, 3
TVR Technologies Inc. 20 Rue des Metiers Lavaltrie, QC J5T 0H4 (888) 919-2555 1, 3
Building Strong Collaborations Within NMEDA Membership
Growing Collaborations Between the Mobility Equipment Dealers and Driver Rehabilitation Specialists
Susie Touchinsky
Allied Health Professional Representative
NMEDA is quickly becoming one of my favorite groups! It brings together a wide range of amazing individuals, from mobility equipment dealers and vehicle modifiers to driver rehabilitation specialists. With rising costs, production delays, and demanding schedules, forging and maintaining critical relationships between dealers and specialists can sometimes be a challenge. When asked to write this article, I reflected on my own relationships with mobility equipment dealers over the years and started thinking about what I could do on my end to help strengthen and sustain these positive collaborations to better serve our drivers.
Here are a few ideas I’ve gained through experience, along with insights shared by fellow NMEDA members, especially regarding the relationship between dealers and driver rehab specialists:
MAKE CONNECTIONS EARLY
Don’t wait until the prescription is written. While I fully understand that when a driver first contacts a dealer, they may not yet know which specialist they’ll be working with, a heads-up from the mobility equipment dealer once that decision is made is always appreciated—and vice versa. When I receive a referral, I like to ask if the client has already connected with a local dealer. If so, I make a note of it and reach out to help establish a communication flow. Connecting early in the evaluation process allows dealers to offer valuable insight into equipment options, limitations, and availability.
BOARD MEMBER’S
EASE OF ACCESS
Sharing direct phone numbers and preferred contact methods between the dealer and specialist can be a huge time-saver—and a win—for everyone involved.
LEARN EACH OTHER’S ROLES AND LANGUAGE
Take the time to understand each other’s workflow, terminology, and documentation requirements. A shared vocabulary helps prevent misunderstandings and improves clarity for everyone.
OFFER JOINT EDUCATION OPPORTUNITIES
Attend each other’s training courses, webinars, or workshops when possible. Many NMEDA-supported activities can help with this! Consider hosting a CAMS course and inviting local specialists and practitioners. For driver rehab specialists: if you’re giving a college lecture or guest presentation, invite your local mobility equipment dealer to join and demonstrate equipment—it’s a great way to bridge knowledge and exposure.
USE SITE VISITS TO BUILD TRUST
Invite one another into your work environment. Driver rehab specialists can visit installation bays, and dealers can observe in-vehicle assessments (with client consent). These visits build empathy and understanding. Whenever possible, coordinate site visits with the client during a rehab session; it keeps the process client-centered and collaborative.
CELEBRATE SHARED SUCCESSES
When a client thrives with their adaptive equipment or vehicle modifications, recognize it as a team win. A
At the heart of every successful collaboration between NMEDA members is a shared mission: to empower individuals with safe, functional and independent mobility. ” “
quick thank-you note, a shared photo (with permission), or a follow-up call goes a long way in reinforcing the partnership. Whether it’s via email or social media, celebrating successes not only strengthens the relationship—it also boosts the visibility and value of the entire industry.
CREATE FEEDBACK LOOPS
Follow up on past installations and prescriptions. What worked well? What could be improved? These discussions help grow professional trust and increase efficiency. Personally, direct conversations with mobility equipment dealers over the years have helped me better understand products, vehicle considerations, and individual preferences for prescription formatting. For example, I’ve learned that some dealers appreciate photos of the driver using equipment in both the rehab and personal vehicle, while others prefer a three-way phone call between the client, the dealer, and myself. These insights—shared through ongoing feedback—help everyone refine the process and deliver better service.
At the heart of every successful collaboration between NMEDA members is a shared mission: to empower individuals with safe, functional and independent mobility. While we may approach this work from different angles, our goal is the same. Collaboration helps us streamline the process, avoid unnecessary delays, and create more personalized, effective mobility solutions.
In Memory of Don Clock: A Legacy That Moves Us Forward
Donald H. Clock, founder of Clock Mobility and a trailblazer in the adaptive vehicle industry, passed away April 24, 2025, at age 87 after a courageous three-year battle with cancer. Known for his dedication to people with disabilities and for helping shape the landscape of mobility solutions, Don leaves behind a legacy that continues to inspire and guide our industry.
Don’s remarkable life was defined by his devotion to family, his passion for creating accessible mobility solutions, and his generous spirit that touched so many in our industry. From the very beginning, Don sought to improve lives through innovation, compassion, and an unwavering commitment to quality.
Don taught us that success is about more than building a business. It is about building a community, treating people with respect, and leading with heart.” “
A PIONEER IN MOBILITY
Don Clock grew up immersed in the car business. His father, Henry Clock, operated a car dealership in the 1940s and 1950s, and Don spent time at the dealership before he could even walk. That early exposure sparked a lifelong passion for vehicles. He worked in various roles at Highland Chrysler from 1964 to 1979, including assistant service manager and parts manager. It was during this time that Don was introduced to wheelchair-accessible vehicle conversions, an experience that would shape his future and the future of mobility for thousands. When Highland Chrysler stopped providing adaptive equipment installations, Don’s determination to serve individuals with disabilities led him to cash in his retirement savings to start his own business. In 1979, Don founded Clock Conversions, later renamed Clock Mobility, in the bay of a busy Marathon gas station. Working long hours alone at first, Don taught himself the skills needed to build custom vans for wheelchair users. Through trial and error, he learned to meet the unique needs of each customer. As demand for his work grew, so did his business. Don hired additional staff, including longtime colleague Ron Mohr, and soon Clock Mobility outgrew its original location and moved into its own dedicated facility.
Specialized shops focused on wheelchair-accessible conversions were rare at the time. Don’s mission was simple: create mobility solutions that restored freedom and dignity. What began as a one-man operation grew into a respected company serving clients across Michigan and neighboring states.
INDUSTRY CONTRIBUTIONS
Clock Mobility quickly became one of the first U.S. dealers of wheelchair-accessible vans for The Braun Corporation. Don’s personal relationship with Braun founder Ralph Braun and his service on dealer advisory councils helped shape accessible vehicle standards nationwide. His insights led to improvements in product quality and dealer programs. Recognizing a broader need, Don made structural modifications like lowered floors and raised doors available to other mobility dealers, always ensuring they met strict safety and compliance standards. His commitment to testing and safety helped build lasting trust in accessible vehicles.
Don’s dedication earned him a place in the NMEDA Hall of Fame in 2019. His commitment to quality, safety, and innovation was evident in all he did. His contributions helped shape dealer programs, raise product standards, and set an example for the entire mobility community. Don believed small dealers deserved a voice and encouraged his team’s active participation in NMEDA initiatives.
A FAMILY BUSINESS BUILT ON HEART
While Don’s professional achievements shaped an entire industry, it was his devotion to family, friends, and the simple joys of life that truly defined him. As his daughter Dawn Lubben shared, “Our business was my dad. We all lived our small family business every day.” Don’s wife of 64 years, Patricia, was his steadfast partner in life and in business, playing an indispensable role in building Clock Mobility. Their children, Debra, Donald Jr., and Dawn, continue the family’s involvement in key roles, a powerful reflection of Don’s dream of creating a lasting legacy.
Don’s office door was always open, whether for a client dropping by or a colleague needing advice. Customers became friends, and friends became part of the extended Clock Mobility family. His
kindness, generosity, and joy in bringing people together left an indelible mark on everyone who knew him.
Don found great joy in spending time with his grandchildren and great-grandchildren. He attended every game, match, school assembly, and milestone event. His love for family gatherings was most evident at the family cottage near Michigan’s sand dunes, a place he created as a haven for his grandchildren. He filled the cottage with toys and treasures to bring them joy, from a powerful dune buggy (which, much to his playful dismay, rarely saw the dunes thanks to Patricia’s cautious wisdom) to endless fun on the water.
“He loved having his grandkids with him,” Dawn said. “That dune buggy got washed and detailed every weekend, and they all tried to wear my mom down about taking it into the dunes, but she stuck to her guns.” After five years of hopeful waiting, Don finally sold the dune buggy, but not before it filled the family with excitement and anticipation. Don loved to drive, finding relaxation and peace behind the wheel. Dawn fondly recalled family jokes about his scenic routes: “A trip to Dairy Queen was 7.2 miles from our house, but if my dad drove, it was 31.4 miles there and 22.6 miles home.” He also loved boats, though his boat-docking skills led to some humorous moments. “When he would come in to dock, all the other boat owners would stand on the bows of their boats to make sure my dad didn’t hit them,” Dawn said.
Don was a father who led with kindness, understanding, and generosity. He filled his children’s lives with fun, from minibikes and sailboats to snowmobiles, camping trailers, SeaDoos, and motorhomes. He celebrated life’s joys, stood steady through its challenges, and mentored with patience and passion. His door was always open to clients and colleagues alike. “He was always available to talk and always took your side,” Dawn said. “He was passionate about his clients and would stop whatever he was doing to chat with them. People thought of him as a friend, not just a business owner.”
THE LEGACY LIVES ON
Don Clock’s dedication to accessible transportation changed countless lives. His focus on quality, integrity, and customer care helped set the standard for mobility dealers across the country. The freedom people experience through adaptive equipment stands as a lasting testament to his impact. His work gave people more than just transportation. It gave them independence, confidence and dignity.
Today, Clock Mobility continues to thrive under the leadership of his family, staying true to Don’s mission of providing quality products, prompt service, and compassionate care. The company operates four locations across Michigan, proudly serving families from neighboring states. Its team of experienced mobility consultants, certified technicians, and dedicated staff remain committed to upholding the values Don instilled.
As the mobility industry evolves, Don’s vision endures. His legacy lies in the freedom of a driver using a converted van, in the peace of mind of a parent knowing their child has safe transportation, and in the community of dealers and manufacturers who strive to serve with integrity and care. His influence continues in every family that gains independence, in every employee he mentored, and in every relationship he nurtured.
Don’s life reminds us of what it means to serve with heart. At 87, he remained passionate about the success of Clock Mobility and the legacy he
built. His dream was for the company to continue meeting the needs of customers and the industry, providing the highest quality products and services for generations to come.
As we remember Don, we honor not only his achievements but his spirit. A gentle, kind, and generous man, he showed us that true success is measured in lives touched and communities strengthened. Don taught us that success is about more than building a business. It is about building a community, treating people with respect, and leading with heart.
His family invites those wishing to honor his memory to continue his mission by supporting efforts that advance accessibility, inclusion, and mobility for all. As Dawn reflected, “He truly enjoyed what he did, and it showed. He left a mark not just on the industry but on everyone who had the pleasure of knowing him.”
Don Clock’s legacy continues in the work of Clock Mobility, in the mobility industry he helped transform, and in the lives of the people and families he served so well.
This tribute was written by Ariel Ifill, NMEDA Marketing and Communications Manager, with special thanks to Dawn Lubben for sharing her memories and reflections on her father’s life and legacy.
He truly enjoyed what he did, and it showed. He left a mark not just on the industry but on everyone who had the pleasure of knowing him.”
His influence continues in every family that gains independence, in every employee he mentored, and in every relationship he nurtured.”
Mobility Way
By Mike Savicki — Afterburner Communications Afterburner Communications
One Revolution
For Park City’s Chris Waddell, it’s
not what happens to you, it’s what you do with what happens to you that matters.
For a fleeting moment, let’s look beyond the four Winter and three Summer Paralympic Games (and the 13 combined medals he earned along the way). There’s also his ascent of Mount Kilimanjaro, the foundation he created, and the business he runs that are all worthy of mention. Skiing magazine labeled him one the “25 Greatest Skiers in North America” and People magazine named him one of their “50 Most Beautiful People.” And there are books, podcasts, TV series and the world record, too.
All of those accomplishments and endeavors are certainly important, but to better understand Chris Waddell, let’s start with a story.
Near the end of his storied sitski and wheelchair racing career, Chris Waddell, 56, loaded his Honda hatchback and headed east for training and family time near his childhood home in Granby, Massachusetts. He’d made the 2,300mile trip before, audio books like Lonesome Dove, Don Quixote and Dracula keeping him company.
This trip was different. The weather was terrible with rain accompanying him nearly the entire way. On the first
night, exhausted after nearly 16 hours behind the wheel, Waddell chose to skip the hassle of transferring from his vehicle and hauling gear into a hotel during a torrential downpour. Instead, he spent the night in the back of his hatchback, parked at a Missouri Holiday Inn. He did the same thing the next night somewhere in western Pennsylvania. Along the way, he picked up a speeding ticket.
It’s not what happens to you. It’s what you do with what happens to you.
Speaking of cars and stories, Waddell remembers learning to drive while still inpatient at University Hospital in Boston. An up-and-coming collegiate ski racer, he broke his back at the T 10-11 level on the slopes in 1988. He returned to Middlebury College just two months later (he literally left the hospital on a Friday and was back at school that Sunday) to complete his studies and graduate with his class.
Learning to live using a wheelchair and driving with hand controls were part of his rehab.
“It was hard to get into the car because I was straight up and down still wearing my clam shell brace,”
Waddell recalled. “I was doing my best just to get in that boat of a Lincoln Continental sized car before even hitting the Boston roads. It was terrifying.
“You do things you aren’t ready for, but you do them because you have to. And that’s what it comes down to.” It’s not about what happens to you. It’s what you do with what happens to you.
ONE MORE STORY.
Attending college in Vermont and later living in Utah’s Wasatch Mountains, Waddell always appreciated the beauty and pursuit of high peaks. When he decided to attempt climbing Mount Kilimanjaro using only his arms in a specially adapted handcycle, many thought his goal was unattainable. He spent years working with handcycle manufacturers to design a device with a wide enough wheelbase and gear ratio to tackle loose rocks and steep terrain. He created Kilimanjarospecific seating and positioning and assembled a team to support him in attempting what had never been done before.
On Sept. 30, 2009, Waddell became the first paraplegic to climb Mount Kilimanjaro.
It’s not what happens to you. It’s what you do with what happens to you.
After moving on from his first two vehicles, both Honda hatchbacks, Waddell has spent the last 28 years behind the wheel of two Volvo station wagons. He chose them not only for their storage space, which is perfect for sit skis, racing chairs and handcycles, but also for their practicality, all-wheel drive and ease
of transferring to and from his chair.
His Volvos have proven to be longlasting as well. His first made it to 265,000 miles before giving out on the way to the airport for the Honolulu Marathon. His second has just reached 210,000 miles.
“Whenever it is time to look for a new vehicle, I literally take a tape measure with me to the different dealers and look at all the new models,” he said. “But. Everything is smaller now. It’s not worth making a change.”
Although he is comfortable behind the wheel and often rents SUVs when traveling, he has little desire to purchase one as his primary vehicle.
“Most SUV’s are just sedans on booster seats,” he shared. “Americans want to be high up. Europeans, on the other hand, have it figured out.”
If Chris Waddell could design his perfect vehicle, it would combine current and future technology in an EV wagon with 600+ mile range, wider doors for wheelchair users, and ample room for gear and storage.
“And maybe it’s aftermarket but I’d like to see something like kevlar or carbon fiber plates added along the doors to prevent damage from the chair and reinforced interiors to prevent tearing,” he shared.
In 2008, Waddell founded the One Revolution Foundation to educate students in grades 3 through 12 about resilience and empower them to choose the labels, or ‘Nametags,’ they want to wear. Together with his team of Paralympic ambassadors, he shares stories of achievement in the face of profound challenges. Their mission is to turn the perception of disability upside down.
“Kids are not bound by political correctness, if they have a question, they will ask it and they expect an answer,” he said. “It’s pretty cool to see and experience.”
With the 2034 Winter Olympic and Paralympic Games coming to Park
City, Waddell and his One Revolution team are working to expand their Nametags program. With hopeful support and backing, they aim to bring their message to all Utah schools before the Games begin.
“With 2034 on the horizon, how amazing would it be to get the message to the schools and have the
kids learn about grit and resilience from the athletes they recognize,” he said.
The program’s motto?
You guessed it.
It’s not what happens to you. It’s what you do with what happens to you.
Photo courtesy of Chris Waddell
NATIONAL
A Powerful Celebration of Community, Connection, and the Gift of Mobility
Ariel Ifill
NMEDA Marketing & Communications Manager
May marked another unforgettable National Mobility Awareness Month, and this year’s campaign reached new heights—online, on the ground, and in the hearts of communities across North America. With the theme “Find Your Fit,” NMEDA members and partners came together to show the power of automobility solutions and what it truly means to help drive independence.
First, a heartfelt thank you to everyone who participated, posted, and shared stories using #NMAM2025. From local events to social media campaigns, your contributions brought visibility, inspiration, and energy to our mission. Your voices are what make this month so impactful and this year, you helped us reach more people than ever before.
In Houston, that mission came to life in an extraordinary way. United Access partnered with Houston’s Children’s Charity to support the Chariots for Children initiative, helping gift 66 wheelchair accessible vans to families of children with disabilities. Families who once faced daily transportation challenges now have a new sense of freedom, and a little more ease in their everyday lives.
“I have been in the mobility industry for 20 years, and today was one of those days where you are moved, thankful, and humbled by the generosity of people,” said Monique McGivney, Director of Store Marketing Operations at BraunAbility. “An unforgettable day at the Chariots for Children event.
The impact of the gift—valued at nearly $4 million— represented more than just a new set of keys. It reflected the true spirit of National Mobility Awareness Month: meaningful change through mobility access, delivered by a caring and committed industry.
BY THE NUMBERS: NMAM 2025 DIGITAL GROWTH
This year’s campaign also saw record engagement across NMEDA’s digital platforms:
Facebook: Post volume tripled, resulting in more than 107,000 video views, a 573.9 percent increase in interactions, and over 1,300 link clicks, up 1,190 percent from the previous year.
Instagram: The campaign drove a 500 percent increase in reach and a 50 percent increase in followers.
LinkedIn: Impressions rose to more than 56,000, a 2,300 percent increase, with a 17.7 percent engagement rate.
Website Traffic: Paid campaigns drove initial awareness, while organic content delivered consistent engagement. The dealer locator page emerged as the top destination, with over 6,500 views from more than 1,000 users.
THANK YOU FOR SHARING THE MISSION
National Mobility Awareness Month 2025 proved that when we share our mission, people listen. From community events to digital storytelling, this year showed how partnership, advocacy, and real-life impact continue to move our industry forward.
Thank you to our members, partners, and supporters who made this year’s campaign unforgettable. You are the engine behind this mission and together, we are moving lives forward.
On the Move: Member Edition
What have NMEDA members been up to? Our community is always on the move, opening new locations, earning national recognition, and expanding access to mobility across the country.
Vantage Mobility Welcomes Daryl Adams as CEO Phoenix, Ariz. | April 2025
Vantage Mobility has named longtime automotive executive Daryl Adams as its new chief executive officer, marking a new chapter in leadership.
Adams brings more than 35 years of experience leading global automotive and specialty vehicle manufacturers. Most recently, he served as president and CEO of The Shyft Group, where he helped double earnings and introduced several new vehicle platforms.
“I’m excited to join a company with such a strong foundation and long-standing commitment to mobility,” Adams said. “Working alongside this talented team, I’m confident we’ll continue to innovate and grow to meet the evolving needs of our customers.”
His appointment comes at a time of continued momentum for Vantage Mobility. Over the past 30 years, the company has earned multiple Toyota Gold Certificates for quality and developed a wide portfolio of conversions and platform lifts for both personal and commercial use.
Vantage remains focused on expanding access, elevating product quality, and advancing the mobility industry through innovation and collaboration.
Nicole Bryson Named SBA’s 2025 New Jersey Small Business Person of the Year
Washington, D.C. | May 2025
Nicole Bryson, founder of FTMobility, was recently recognized as the 2025 New Jersey Small Business Person of the Year by the U.S. Small Business Administration. She traveled to Washington, D.C., to accept the honor and represent both her company and the mobility industry on a national stage.
“Being named by the U.S. Small Business Administration the 2025 New Jersey Business Person of the Year is a powerful affirmation of the purpose that drives me and my colleagues every single day,” Bryson said. “As a woman-owned business with over 20 years in the industry, this recognition reflects not only my journey, but the relentless work of the incredible team behind FTMobility. What we do is more than just provide accessible vehicles, we build bridges to independence.”
She added, “The demands are high, and the emotional weight is real, but so is the purpose. Every time we hand over the keys, we know the immeasurable impact our products will deliver. This spotlight brings some long overdue attention to an industry that too often operates quietly. I’m very proud to represent the businesses that make independence possible for Americans across the nation year after year.”
AMF-Bruns America Expands With New Facility in Stow, Ohio
Stow, Ohio | May 2025
AMF-Bruns America marked a major milestone with the opening of its new state-of-the-art facility in Stow, Ohio. The expansion consolidates all operations under one roof and reflects the company’s ongoing investment in innovation, sustainability, and service across North America.
“This new building is a testament to our relentless pursuit of excellence and our commitment to providing cutting-edge solutions to our customers,” said Peter Haarhuis, CEO of AMF-Bruns. “It enables us to expand our capacity, streamline processes, and strengthen our position in the mobility markets.”
Designed with growth and sustainability in mind, the facility features:
• Solar energy systems to reduce the company’s carbon footprint
• Advanced equipment to increase production capacity
• Dedicated space for expanding innovation and service teams
• New job opportunities to support the local economy
The new facility positions AMF-Bruns to continue delivering high-quality vehicle accessibility solutions while moving toward a greener, more efficient future.
ON THE MOVE (Continued)
Superior Van & Mobility Opens New Location in Covington, Kentucky
Covington, Ky. | June 2025
Superior Van & Mobility has officially opened its newest location in Covington, bringing expanded services to the greater Cincinnati area and northern Kentucky.
With nearly 50 years of experience, the company continues its mission to provide accessible transportation through wheelchair-accessible vehicles, adaptive equipment, and flexible rental options. The new facility includes an indoor showroom, factory-certified technicians, and both short- and long-term rental services to meet a variety of customer needs.
“We’re excited to be in Covington to offer more choices, better service, and real independence to families across northern Kentucky and the Cincinnati metro area,” said Sam Cook, president and co-owner.
The ribbon-cutting ceremony was held with support from the Northern Kentucky Chamber of Commerce, City of Covington, and Mayor Ron Washington. This opening marks Superior’s 18th location and reflects its ongoing commitment to expanding mobility access and supporting local communities across the Midwest and Southeast.
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Send your exciting news/press releases/announcements/industry news to ariel.ifill@nmeda.org
A Tall Tale About “One-Off”
Harry Baergen, CET
NMEDA CRP Coordinator
Harry Baergen was previously the Regulation Enforcement Officer for Transport Canada. Currently, he acts as the Compliance Review Program (CRP) Coordinator for NMEDA.
If you have any questions about the contents of this article, or about the NMEDA CRP, contact Harry Baergen at 778.888.2210.
In a continued effort to stay abreast of changes to National Highway Traffic Administration (NHTSA) policies, the NMEDA head office has recently been trying to communicate with NHTSA about the policy of “one-off.” To recap previous articles, “one-off” refers to a never-to-be-exactly-repeated vehicle modification that has not been specifically tested to comply with Federal Motor Vehicle Safety Standards (FMVSS) because the modification does not justify, financially or otherwise, destructive vehicle testing to verify compliance for one customer. Where a client requires a special needs modification that is not supported by an FMVSS test report or is not covered by a make inoperative exemption under 49 CFR Part 595.7, the NMEDA dealer could be faced with a one-off modification. In a one-off situation, or if the dealer is not sure, the dealer might refuse to do the work to avoid a make-inoperative violation under 49 U.S.C. 30122. While this may be commendable, NMEDA is finding that dealers do not resort to, or are still not aware of, the last resort option, which is to apply to NHTSA for a one-off non-enforcement waiver. After the COVID staff upheaval, NMEDA is asking NHTSA if the one-off policy is still in effect as stated in Part F of the February 27, 2001, final rule for CFR Part 595.7.
Although the current staff members at NHTSA do not seem to be entirely familiar with the one-off procedure, NMEDA did receive a response from them. The response appeared to say that the one-off non-enforcement policy is still in effect, but in the same response, NHTSA stated that the policy only applies to persons with a disability and that a tall person is not considered disabled. (In Canada, the definition of “disabled person” in the Motor Vehicle Safety Regulations includes a tall person). However, according to NHTSA interpretations issued over the years, one-off waivers granted in the past
included tall persons who required a one-off driver’s seat relocation. Relocating a driver’s seat upward or rearward sounds simple and consistent in principle, but each case requires different geometry and is a unique one-off.
In researching the NHTSA interpretations on one-offs, there is an underlying message that NHTSA is trying to convey, a message that the Compliance Review Program (CRP) has not emphasized in past NMEDA News Industry Advisor articles about this topic. This message may be part of the solution for tall persons (for example, seven feet tall plus or minus) who require a driver’s seat to be relocated rearward and/or upward to accommodate their stature. NHTSA advocates in past interpretations that a one-off waiver application should demonstrate those federal motor vehicle safety standards (FMVSS) that the modification will render inoperative, especially FMVSS 207, 210 and 208. Of course, this will require the NMEDA dealer to have some in-house knowledge of the standards, which a small dealer may not normally possess.
However, instead of spending hours writing a letter to NHTSA and waiting months for a response, or just refusing to do the work, a dealer with insufficient knowledge of the federal safety standards could first hire a consultant or a second-year engineering student, etc., to study FMVSS 207, 210 and the part of 208 that prescribes seat belt geometry and try to determine a compliant solution to relocate a driver’s seat to accommodate a tall person’s stature. For example, the consultant could analyze the floor anchorages at the new location, to make sure the floor is just as rigid and the “seat is solidly anchored in its new location” (NHTSA’s words) and to make sure the upper anchorage of the upper torso seat belt (which can be difficult to move) still meets the geometry outlined in FMVSS 208. The consultant could also analyze whether an aftermarket seat riser with adjustments beyond the OEM seat meets FMVSS requirements beyond its tested interlock position to preserve FMVSS 208 and 210. If the modifier uses a seat riser anchored in the OEM holes with the same OEM hardware top and bottom to simulate the original anchorage strength of the seat to floor, plus any additional strength to compensate for the increased moment caused by the change in seat system center of gravity, FMVSS 207 may also be preserved. This kind of due care or due diligence is acceptable in the United States when determining compliance. It would likely carry some weight in an unforeseen litigation case as well.
This self-certification analysis should be used before applying for a one-off modification for a person with a disability. If the modifier exercises reasonable judgment and skill to preserve compliance, many modifications can be made. In either case, a modification for a tall person or a person with a disability, performing engineering analysis may determine that a one-off letter is not necessary. If it turns out that the required specs are beyond compliant zones, the engineering analysis will at least indicate by how much and whether there is a safety risk. This information can then be included in a letter to NHTSA for a one-off waiver, or in the case of a tall person, the information can be recorded on file and provided to the customer.
The NMEDA head office is still working on finding the appropriate persons at NHTSA to get clearer advice on what to do about a tall person modification that renders certain standards non-compliant. In the meantime, CRP agrees with NHTSA that it is difficult for NHTSA to issue a one-off waiver to a blanket request with no technical information about which standards may be affected and by how much. Therefore, CRP is advocating that dealers do their homework before sending a one-off waiver request to NHTSA or before refusing to do the work. A make inoperative analysis for a one-off job may not be profitable, but the payoff may be in the next one, which may not be exactly the same but similar.
Sometimes, it seems that modifiers are accustomed to exercising the make inoperative exemptions provided in 49 CFR Part 595.7 and are uncomfortable with any procedure outside of that. The CRP encourages dealers to contact CRP before turning away work. A viable solution may not exist for every one-off situation. However, to best serve the special needs one-off client, it is recommended that the dealer seek consultation, if necessary. “This way, if at all possible, the NMEDA dealer can do the work rather than a facility that is not subject to NMEDA guidelines or a shop that may be indifferent to federal standards and best practices.”
The Online CAMS Course Road Trip
(With a Lunch Break)
Amy Lane
NMEDA – Director of Education, Training, & Conference
I love to travel, and it likely originates from my youth, where summer road trips were always something to look forward to. Growing up, my family would pile into the station wagon (no seatbelts, of course), packed to the brim with snacks, paper Triptik maps, and at least one sister (that is, my only sister) already annoyed before we left the driveway. We would fight for the most comfortable seat, then fight over whose turn it was to pick the next license plate game, then fight for fun of it. On one trip, the AC gave out somewhere in the middle of a desert, just in time for midday 110-degree temperatures, which added to the fun. So. Much. Fun. Seriously though, there really was something exciting about it all: the roadside picnic lunches, unfamiliar towns, visiting family and friends, and the promise of new adventures. It was chaotic, memorable, and always worth the ride.
Even years later, there is something nostalgic about a good summer road trip with the sunroof open, an ice-cold shaken espresso in the cupholder, snacks in the console, and maybe a slightly questionable playlist queued up. But before hitting the highway, you should always check your tires, top off the fluids, and make sure your vehicle’s ready for the long haul, right? Well, that is exactly what we did with the Comprehensive Automotive Mobility Solutions (CAMS) online course this past year. And what did we find? The previous CAMS version was like taking that road trip in an old Dodge Caravan with a broken air conditioner and no shocks. It got you there, but not without complaints about the bumpy ride, and a whole lot of “we can do better.”
So, we tuned it up, re-mapped the route, and now we’re proud to announce that it’s not only updated, but it is ready for that cross-country road trip.
OUT WITH THE OLD, IN WITH THE AWESOME
While the abstract and objectives of the online CAMS course remained unchanged, the content itself needed a serious overhaul to reflect the latest standards, products, and advancements on the market.
So, for those who may have viewed the original online CAMS recently, they probably noted that it was, shall we say, a product of its time. Recorded during a live presentation, it featured choppy edits, unpredictable audio, and visuals that certainly wouldn’t win any production awards. We knew our intended audience of healthcare professional learners deserved better.
The new online CAMS course is an engaging, highquality, educational experience designed for allied health professionals and other key stakeholders who want to better understand the mobility landscape. It’s an introductory-level course that dives into how practitioners can support clients seeking personalized transportation solutions, with lessons on accessible vehicles, adaptive equipment, risks of poor recommendations, and how to navigate the (sometimes) complex evaluation and purchasing process.
THE PIT CREW
No big project comes together without a team. A massive thank you goes out to everyone who helped make this possible. First up: Mark Dees from United Access in Goodyear, AZ, who kindly let us turn their showroom into a film studio for two days.
Also stepping up was Brian Satran from BraunAbility. Between Mark and Brian, we had seasoned pros that brought professionalism and clarity to the course, serving as the on-camera presenters for adaptive equipment and vehicle demonstrations. Add in footage of real clients, and suddenly the CAMS course feels more like a personal, live training session and less like a webinar from 2010.
A huge shoutout goes to course reviewers: Cassy Churchill and Monique McGivney whose expertise and feedback ensured that what we were saying was not just accurate, but practical and relevant. I often say one of the best parts of my job is working with such sharp and generous experts, and this crew truly proved the point.
EDUCATION & TRAINING
We also owe a debt of gratitude to the companies who provided image assets and content permissions, including Adaptive Mobility Services, BraunAbility, Driver Rehabilitation Centers of Excellence, Electronic Mobility Controls (EMC), Mobility Innovations, Q’Straint, Sure-Grip, and Vantage Mobility. Your contributions, as well as many others, helped bring the content to life.
MEANWHILE, DURING A LUNCH BREAK…
While the CAMS course was undergoing its update, another parallel project was quietly brewing: the CAMS Lunch & Learn (L&L) program was also revamped, even though that was not part of the formal strategic plan.
Originally designed as live, in-person, one-hour educational sessions hosted by the dealer (with, you guessed it, lunch provided), these events offer a chance for attendees, typically healthcare professionals, to see mobility equipment up close and ask questions in a more relaxed setting. When planned and executed properly, attendees can also earn contact hours or CEUs for their participation.
Over the years, we have made small tweaks to the L&L program, but this year, thanks to a focused task force, we took a much closer look at the aging content. The result? A refreshed and visually updated presentation that is easier for our approved presenters to deliver. The final product is cleaner, the messaging clearer and overall more engaging.
A big thanks goes to the CAMS L&L revision task force: Shawn Carver, Joseph Dicola, the late Paul Erway, Derek Hinsey, Ryan Harrison, Katherine Kennedy, and Nikki Simmons. They participated in weekly meetings, and brought their knowledge, field experiences, and shared success stories to improve the presentation. Working collaboratively even had some secondary benefits:
“The cross-organization approach that NMEDA took to reviewing the CAMS L&L was an incredible success. These lunch and learn sessions are crucial opportunities to engage with healthcare professionals who are the front line in treating individuals with mobility issues. An effective QAP dealer stays up to date on available tools and resources that might help their customers, so any opportunity to hear from others in the industry is always welcome.”
-Joe Dicola, Superior Van & Mobility
EDUCATION & TRAINING (Continued)
Important reminder: If a dealer wants to offer CEUs or contact hours through the L&L program, they must first complete the required NMEDA training to become an approved presenter. This ensures consistency in content delivery, adherence to CEU provider requirements, and alignment with the program’s learning objectives. Even if you are an automobility expert, becoming an approved CAMS presenter is key to ensuring every participant gets the same high-quality experience. Is it a bit of work? Yes. But the impact? Huge.
WHY IT MATTERS (AND WHY YOU MIGHT WANT TO TAG ALONG FOR THE RIDE)
You might wonder: why spend so much time revising a lunch presentation? Here’s the answer in numbers and impact. In 2024 alone, approved presenters of the CAMS L&L hosted 41 dealer-hosted CAMS L&L events that offered CEU/contact hours to attendees. As of June 2025, there have already been 18 sessions and more than 180 participants, and the feedback is consistently positive.
Attendees report learning valuable information on:
Who and where to refer clients seeking automobility solutions
Types of adaptive equipment commonly used
Where to go for resources
Funding options and advocacy tools
The CAMS L&L isn’t just a presentation; it’s an entry point for building trust, awareness, and referral relationships.
WRAPPING IT UP (LIKE A GREAT ROAD TRIP)
Just like those summer road trips from my youth, complete with overheating engines, sibling rivalry, and unexpected discoveries, this CAMS journey was full of challenges, connections, and collaboration. With all three NMEDA CAMS education products (seven-hour live, three-hour online, and one-hour L&L) now polished and powerful, we are excited about what this means for educational outreach opportunities. If your plans include meeting with referral sources or developing stronger community ties, these tools can help to bridge the gap between the mobility industry and key stakeholders. The more we teach, the more we build a future where mobility solutions are known, trusted, and accessible.
Whether you’re planning to host a big or small event or you’re curious about what the new online course looks like, reach out to me at amy.lane@nmeda.org. We’ll get you the information and training you need. We want you in the driver’s seat and we will be sure that the AC works!
Two Countries, One Mission
By Russ Newton President of the NMEDA Canada Board of Directors
This spring, NMEDA staff and leadership came together in Regina, Saskatchewan, to participate in the Canadian Council of Motor Transportation Administrators (CCMTA) Conference, an annual gathering of the country’s top motor transportation administrators and regulators. Representing both NMEDA and ANCAM, we took the opportunity to advocate for one shared priority: advancing AutoMobility compliance and safety across North America.
By engaging with policymakers and industry partners, our team reinforced the vital role QAP and AutoMobility standards play in protecting drivers and passengers
with disabilities. The message was simple and clear: two countries, one voice, one mission focused on accessibility, independence and safety.
As we continue building relationships and raising awareness at events like the CCMTA Conference, our presence ensures AutoMobility remains part of the conversation when it comes to regulatory planning and vehicle safety innovation. We are proud to stand united in this work, and even prouder of the growing momentum behind our message.
VA’s Adaptive Automobility Program Under Fire at Congressional Hearing
Shawn Richmond
NMEDA - Government
Relations and Policy Manager
WASHINGTON, D.C., MAY 2025
The House Veterans Affairs Subcommittee on Economic Opportunity hearing erupted into bipartisan outrage over the Department of Veterans Affairs’ (VA) handling of its adaptive programs. At the focus of the storm: the VA’s Special Adaptive Housing (SAH), Adaptive Automobile Program, and Adaptive Sports initiatives.
The Veterans Affairs Adaptive Automobile Program is tasked with providing vehicle modifications that enable veterans with service-connected disabilities to operate automobiles independently. Permitted under 38 U.S.C. § 3901–3903, it includes any equipment deemed necessary for the veteran to operate a vehicle safely, that expands a veteran’s mobility and facilitates reintegration into civilian life.
Craig Schrimsher, president of BraunAbility Americas and a NMEDA member, testified passionately on behalf of mobility manufacturers before the subcommittee. He called attention to VA’s 189-day average delay in reimbursing dealers. “If we can cut a car in half and put it back together in three days, the VA can improve upon its 189-day payment cycle,” Schrimsher stated, pointing out how such delays disrupt supply chains and harm veteran access.
Schrimsher also advocated for:
• Fairer vehicle trade-in rules,
• Inflation-adjusted reimbursements,
• Reducing bottlenecks that hinder the distribution of adaptive equipment.
Veterans’ advocates from both sides of the aisle expressed growing exasperation. Rep. Derrick Van Orden (R WI), Subcommittee Chair, emphasized the importance of not only the automobile program but also its companion
adaptive housing and sports programs. He warned VA that political posturing would not serve veterans—what matters is implementation and delivery.
Ranking Member Rep. Chris Pappas (D NH) echoed the urgency, urging VA to respect the commitments made to the veteran community and reject what he referred to as “bureaucratic indifference.”
During the closing minutes of the hearing, in a true act of bipartisanship, Chairman Van Order and Ranking Member Pappas committed to fixing the outdated pricing within the VA’s AAE Payment Schedule, stating “Chris (Ranking Member Pappas) just hatched a plan to fix this so we’re going to write some legislation to catch you guys up” “we’ll introduce it together it’ll be a bipartisan effort because this again is wholly unacceptable”.
A robust legislative push accompanied the emotional testimonies:
H.R. 877, the Deliver for Veterans Act –
Introduced by Rep. Moylan (R-GU), streamlines VA reimbursement by covering shipping costs of adaptive vehicles. It passed the House in April.
H.R. 1364, the ASSIST Act –
Spearheaded by Rep. Barrett (R MI) and unanimously passed in the House, this bill aims to expand veteran access to adaptive auto equipment, offering more flexibility and choices.
These bills signal a bipartisan response to improve timelines, broaden coverage, and ensure veterans receive quality adaptive assistance.
“NMEDA’s trip to Washington, D.C. underscored our unwavering commitment to advancing policies that support veterans and their mobility needs.”
This hearing marks a pivotal moment in federal oversight of accommodations for veterans with disabilities.
Key takeaways:
• Congress, through targeted legislation, is reinforcing VA’s responsibilities.
• Industry feedback, especially from manufacturers and mobility experts, is being directly incorporated into reform proposals.
• If passed, new laws like H.R. 877 and H.R. 1364 may significantly reduce delays and facilitate the modernization of adaptive vehicle access.
LOOKING AHEAD
VA leadership is expected to respond with implementation plans and revised administrative schedules. Meanwhile, stakeholders are pushing hard for real-world results rather than procedural lip service. Veteran advocates, manufacturers, and lawmakers alike will be watching closely as this transition moves forward, hoping that bold legislative steps lead to tangible progress in empowering disabled veterans through automobility.
Left: Rep. Derrick Van Orden (R WI)
Right: Rep. Chris Pappas (D NH)
Legislation We Are Watching
H.R.1147/S.1383 - Veterans Accessibility Advisory Committee Act of 2025
This bill requires the Department of Veterans Affairs (VA) to establish the Veterans Advisory Committee on Equal Access to address the accessibility of the VA for individuals with disabilities. Prior to establishing the advisory committee, the VA must take action to abolish or consolidate advisory committees that are currently inactive.
Sponsor - Representative David G. Valadao - Republican - California, District 22 118th (2023- Present)
Sponsor - Senator Rick Scott- Republican- Florida 116th-119th (2019-Present)
Last Action:
Senate - 05/20/2025 Received in the Senate and Read twice and referred to the Committee on Veterans’ Affairs.
S.1267 - Deliver for Veterans Act of 2025
This bill authorizes the Department of Veterans Affairs to pay the full cost of shipping an automobile or other conveyance to certain veterans or service members with service-connected disabilities. Currently, shipping fees are not covered under the VA’s existing vehicle benefit. The legislation also extends the current VA home loan funding fee rates through Nov. 29, 2031.
Sponsor - Senator Lisa Murkowski- Republican- Alaska, 107th-119th (2002-Present)
Last Action:
Senate - 04/02/2025 Read twice and referred to the Committee on Veterans’ Affairs.
GOVERNMENT RELATIONS UPDATE
H.R.1364/S.1726 - ASSIST Act of 2025 - Automotive Support Services to Improve Safe Transportation Act of 2025
The Automotive Safety and Servicemembers Transportation (ASSIST) Act of 2025, introduced by Rep. Tom Barrett (R-Mich.) on Feb. 14, 2025, seeks to amend Title 38 of the United States Code to clarify that medically necessary automobile adaptations are included in the Department of Veterans Affairs’ definition of “medical services.” NMEDA joined Senate allies in Washington, D.C. to advocate for the bill.
H.R. 1364-Sponsor - Representative Tom Barrett -Republican- Michigan, District 7 119th (2025- Present)
S.1726 - Sponsor - Senator Tommy Tuberville- Republican Alabama 117th-119th (2021-Present)
Last Action:
Senate - 05/20/2025 Received in the Senate and Read twice and referred to the Committee on Veterans’ Affairs.
H.R. 1039 - Clear Communication for Veterans Claims Act
This bill would require the Department of Veterans Affairs to work with a federally funded research and development center to evaluate the clarity of claim-related communications sent to veterans. The goal is to make VA correspondence more understandable and accessible for those applying for benefits.
The VA would be required to report its findings and implement improvements based on the recommendations. The bill also includes a provision to extend certain VA home loan fee rates through June 23, 2034.
Sponsor - Representative Tom Barrett -Republican- Michigan, District 7 119th (2025- Present)
Last Action:
Senate - 04/08/2025 - Received in the Senate and Read twice and referred to the Committee on Veterans’ Affairs.
GOVERNMENT RELATIONS UPDATE (Continued)
H.R.2320 - Mobility Means Freedom Tax Credit Act
This bill would create a refundable tax credit covering 50% of the cost of qualified mobility devices, including wheelchairs, scooters, prosthetics, walkers, and other assistive equipment. The credit would apply to up to three mobility devices per year per taxpayer.
By amending the Internal Revenue Code, the bill aims to ease financial barriers for individuals needing mobility aids, while highlighting the essential role these devices play in independence and daily life.
Sponsor - Representative Steve Cohen -Democrat- Tennessee, District 9 110th-119th (2007-Present)
Last Action:
Senate – 03/25/2025 - Referred to the House Committee on Ways and Means.
I t’s GO Time! QAP Expands to Commercial WAVs!!
Chuck Hardy
NMEDA Director of Quality & Compliance
We’ve talked and talked about it and now it’s here. The scope of QAP now includes commercial wheelchair accessible vehicles.
Since NMEDA’s inception in 1989, QAP has been focused solely on personal-use wheelchair accessible vehicles (a.k.a WAVs). And for good reason: Our mission (not saying this verbatim) has been to provide safe transportation solutions for people with disabilities, and with so many options out there, NMEDA steps in to show the way. Our QAP ensures that modifications are tailored to the customer’s specific needs and completed by manufacturer-trained installers. We’re proud that QAP is the only accreditation of its kind in the U.S. and is required in most states and Canadian provinces.
But here’s the thing: not every transportation solution is a personal vehicle. Sometimes we travel commercially. Sometimes our loved ones are in assisted living facilities and rely on wheelchair accessible vans or paratransit, also known as commercial WAVs. Why wouldn’t we expand our flagship QAP to cover commercial WAVs to assure safety and compliance with federal standards for all modes of transportation? This was the question brought to the NMEDA Board and was discussed at our last strategic planning session in 2022 (not the one we had in May 2025). The answer was clear: let’s do it. Yes, we want QAP to include commercial WAVs.
So that’s what we did.
In the 2024 release of the QAP and MQAP Rules, the committees updated the scope and processes to include commercial vehicles. Honestly, it wasn’t as drastic of a change as you might think. The biggest difference with commercial
QAP STRAIGHT TALK
WAVs is the driver requirements. Since most commercial vehicles are operated by company drivers, these jobs don’t require driver training or specialized equipment like hand controls. There’s also no need for prescriptions or conditional driver’s licenses.
But while the driver characteristics of a personal-use WAV are not applicable to commercial WAVs, proper securement training for the company purchasing the vehicle is essential. Improper wheelchair securement is one of the top concerns in commercial WAV operation. The responsibility for securement falls on the company receiving the vehicle. That was one of the reasons we created a new delivery form for commercial WAVs. It includes a signed acknowledgment from the buyer confirming that all current and future personnel transporting wheelchair users will receive securement training. These are just a few of the differences between commercial and personal-use WAVs. The next step was updating our systems.
Now that the QAP Rules include commercial vehicles, the next step was updating the QAP administration programs, QAPx and DOCUTRACK. That work is complete, and the updated systems went live on July 1. QAP Bulletin 009 was sent out in June to notify all QAP contacts of the start date.
But I bet some of you still have questions. So, Chuck, can you show me how to enter a commercial WAV job in QAPx? I’m glad you asked. I can do that. Let’s walk through the high-level process steps for entering a commercial WAV pass-through.
ENTERING A COMMERCIAL WAV PASS-THROUGH IN QAPX (THE PROCESS IS SIMILAR IN DOCUTRACK)
1. In QAPx go to “Jobs” in the navigation bar and select “Add New Job”.
2. Check the radio button for “Commercial” job.
3. To add the company, click on the “+” symbol. You can search for the company if its already in the system or click the “+” symbol to add new company. Note that while the system says “Customer” you can add the company on the next screen. Another note is you can use the First and Last name fields to enter the buyer info (optional).
4. Add the vehicle information.
5. Click “Create Job” when you’re done entering customer and vehicle information.
6. Select the appropriate “Modification Type”.
7. Select the “Conversion Manufacturer” from the drop-down.
8. For pass-through and no equipment installed, check the “Pass-Through” box.
9. Select the “Chassis Type” and note there are 2 new options “Bus” and “Cut Away”.
10. Select if it’s Side or Rear entry.
11. Select the “Ramp/Lift Type” drop-down and note there are 2 new lifts added to the list. We added the “In Vehicle Lift” and the “Under Vehicle Lift”. Note that an “In Vehicle Lift” is the most common lift type also known as a platform lift or a 2-post lift. Use this for all lifts installed inside the vehicle.
12. Don’t forget to click “Save” when done.
QAP STRAIGHT TALK (Continued)
13. The last steps are completing the final inspection, placing the QAP Label on the vehicle and having the buyer sign off the new “Commercial Vehicle Delivery Confirmation” form. The delivery form is brand new for commercial WAVs and does not include any information about driver equipment or driver training. It does include new information on assuring there is adequate securement training and that there is a securement guide that will remain in the vehicle.
One of the biggest issues in the commercial WAV arena is proper wheelchair securement. There have been numerous lawsuits against commercial WAV operators for not properly securing wheelchair users and one of the root causes is lack of training for the transport personnel. So even though you will review and train the buyer on proper securement, the vehicle you are delivering will likely see a multitude of drivers and operators over the coming years. The question then becomes: have all personnel been properly trained in wheelchair securement? Well... once the vehicle leaves the dealers hands, who knows, right? And while we cannot control what happens after delivery, we can share the responsibility with the buyer and get sign-off on the delivery form. This will at least help protect the liability of the dealer by having the acknowledgement and document signed off.
FAQs on the new requirements:
Q: Do dealers have to back-fill commercial WAV deliveries that occurred before July 1st?
A: No, dealers do not have to enter any commercial jobs prior to July 1st.
Q: Does weight analysis apply to commercial vehicles over 10,000 lbs GVWR?
A: No, weight analysis only applies to vehicles under 10,000 lbs GVWR.
QAP STRAIGHT TALK
Q: Can I view which jobs I submitted as commercial versus personal-use?
A: Yes. We updated the QAPx and DOCUTRACK dashboards to include a column for “Company” and “Pers/ Com,” where “P” indicates a personal-use job and “C” indicates a commercial job. See the image below.
Q: Do we use the same QAP labels for commercial jobs?
A: Yes.
Q: Do all personal-use QAP rules also apply to commercial jobs?
A: No. Some QAP Rules apply only to personal-use jobs. For example, commercial jobs do not require a prescription from a CDRS, a copy of the driver’s license on file, or adherence to the out-of-area service and regulatory requirements. Since commercial vehicles are operated by company-assigned drivers and do not involve driving modifications, none of the rules that relate to drivers apply to commercial jobs. Because commercial deliveries often occur outside the dealer’s QAP service area, and the customer is a company rather than an individual, the out-of-area service requirement does not apply to commercial jobs. In addition, the posting requirement for commercial vehicle conversions is not applicable.
Q: Do the commercial vehicle conversions I’m delivering need to be posted on the NMEDA website to be compliant with QAP?
A: No, not at this time. The QAP committee has prescribed that only personal-use vehicle conversions need to be posted on the NMEDA website. This may change in the future as the CRP program expands. But for the time being, there is no posting requirement for commercial WAVs.
Q: If a commercial customer orders five commercial WAVs on the same order, do I need to submit a separate job entry for each vehicle?
A: Yes. At this time, our QAP administration software only allows one VIN and one QAP Label number per job entry. We are looking into a program upgrade that would allow multiple VINs/Labels on the same job, but until that time you will have to submit one job for each VIN.
QAP STRAIGHT TALK
Q: We service a fleet of commercial vehicles, we don’t install anything and we did not originally sell the vehicles to this client. Do we need to add QAP labels and enter each serviced vehicle into QAPx/ DOCUTRACK?
A: No. If you are only servicing the vehicle and not selling or installing any equipment, it does not need to be entered into QAPx or DOCUTRACK as a new job.
Q: Why are we doing this?
A: I love this question, and I understand it’s a big change for QAP. One of the main reasons we are doing this is because many of our partners such as local Veterans Affairs offices and vocational rehab departments regularly order commercial WAVs from our QAP dealers. These vehicles are often used to transport wheelchair users to and from nursing homes, assisted living facilities, and medical appointments. These groups expect that if they turn to a QAP dealer for personal-use vehicles, the commercial vehicles they requisition from our QAP dealers will meet the same standards.
Another reason we are doing this is because we believe it will become a value-add for our members. How? Think about all the nursing homes and assisted living centers out there, just as one example. Do you know of any nursing home or assisted living center that doesn’t have a WAV to transport folks to and from medical appointments and other destinations? If we can be successful working with these market entities and show them the value of QAP for their commercial WAV purchases, same as we did with the VA and VRs, our members will gain more sales to these groups. Now that commercial WAVs are under the QAP umbrella, we can start that leg work to make our case to groups like nursing home associations, NEMT associations, assisted living associations, city public transportation departments, and so on. We want to educate them about NMEDA and why they should require QAP. We believe that bringing commercial WAVs under QAP will open a lot of new opportunities for all of us.. and that... is why we are doing this.
In conclusion, it’s an exciting time at NMEDA and our future is bright. We just finished our strategic planning session, and you will all be hearing more about that in the coming months. Safe to say NMEDA is not sitting idly by, we are embracing the changes and opportunities in front of us. I, along with all the staff are looking forward to working for you in the years to come in helping to move life forward for the person in the chair!! (I used to say ‘the person behind the wheel’, but I was corrected by Jud at our recent strategic planning session ).
Safe to say NMEDA is not sitting idly by, we are embracing the changes and opportunities in front of us. I, along with all the staff are looking forward to working for you in the years to come in helping to move life forward for the person in the chair!! ”
AVERAGE FINDINGS PER AUDIT
TOP 5 AUDIT FINDINGS
Tool Calibration Missing/Not Uploaded
Final Inspection Documentation Incomplete
Pre-Installation Inspection Evidence Missing QAP Contact Training Incomplete/Expired
TOTAL QAP DEALERS IN GOOD STANDING
QUARTERLY: MARCH 2024 - MARCH 2025
NEW QAP APPLICATIONS & ACCREDITATIONS
Dealers with No Audit Findings Newly Accredited Dealers
Advanced Wheels - East Haven, CT
Cummings Mobility - Albertville, MN
Cummings Mobility - Burnsville, MN
J’s Mobility Unlimited - Flowood, MS
MobilityWorks - Austin, TX
Superior Van & Mobility - Little Rock, AR
Team Adaptive Inc - Biloxi, MS
NMEDA ALLIED HEALTH PROFESSIONAL MEMBERS
ALLIED HEALTH PROFESSIONALS
ARIZONA
Jennifer Nordine Driving to Independence LLC
1414 W. Broadway Rd #218 Tempe, AZ 85282 (480) 449-3331
CALIFORNIA
Sam Abboushi Dynamic Repair Solutions 23615 El Toro Rd X287 Lake Forest, CA 92630 (714) 988-6600
Vincent Alarcon Vincent Alarcon Physical Therapist PC 2230 W Sunnyside Ave Ste 1 Visalia, CA 93277 (559) 713-6461
Lula Capuchino Capuchino Therapy Group 3601 Marconi Ave. Sacramento, CA 95821 (916) 481-1300
Melanie Henry Driver Cognitive Assessment Center, LLC 4450 Black Ave Suite D Pleasanton, CA 94566 (925) 249-5947
Henning Mortensen Bond Driving School 3333 Balmoral Dr Sacramento, CA 95821 (916) 485-5779
COLORADO
Sarah Davidson
Craig Hospital
3425 S. Clarkson St. Englewood, CO 80113 (303) 789-8117
Barry Doyle
Craig Hospital
3425 S. Clarkson St. Englewood, CO 80113 (303) 789-8218
Kaitlin Finch
Family Health West Hospital 624 Eisenhauer St. Grand Junction, CO 81505 (614) 738-2139
Natalie Uyeno
Craig Hospital
3425 S. Clarkson St. Englewood, CO 80113-2811 (303) 789-8218
CONNECTICUT
Joan Cramer
Therapeutic Driving with Occupational Therapy, LLC. 888 Silver Ln East Hartford, CT 06118 (860) 631-4286
GEORGIA
Dan Allison Retired CDRS 142 Lynford Ln Woodstock, GA 30189 (404) 293-3949
Q’Straint/Sure-Lok 4031 NE 12th Terrace Oakland Park, FL 33334 (954) 986-6665
Royale Mobility LLC 100 Newark Street Haverhill, MA 01832 (978) 374-4530
Stellantis c/o EWI Worldwide 1000 Chrysler Drive Auburn Hills, MI 48326 (800) 255-9877
Sure Grip Hand Controls 4850 Route 102 Upper Kingsclear, NB E3E 1P8 (506) 363-5289
Tempe Mobility 7975 S. Autoplex Loop Tempe, AZ 85284 (480) 598-2383
TMN
58 Hachermesh St. Haifa, Israel 31000 073-2229222-200
Toyota Motor Sales, USA, Inc 6565 Headquarters Drive Plano, TX 75024 (469) 292-4649
Twining Consulting, Inc. 18071 Mount Washington St. Unit A Fountain Valley, CA 927086118 (562) 272-7231
Vantage Mobility 5202 S. 28th Place Phoenix, AZ 85040 (800) 348-8267
DATES TO REMEMBER
This calendar of upcoming events is provided as a service to NMEDA members. NMEDA NEWS cannot guarantee the accuracy of the information provided. Please verify dates and locations with the organizations listed.
NMEDA Board of Directors Meetings
Next Meeting: July 17, 2025 at 11 a.m. Eastern
Monthly, on the 3rd Thursday of Each Month
Check your email for the most up-to-date schedule.
NMEDA Virtual Town Hall
Next Town Hall: July 30, 2025 at 1:30 p.m. Eastern
