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Jud DeMott, Vice President Access2Mobility 12406 SH 155 South Tyler, TX 75703 (903) 592-6760 jud.demott@gmail.com
Ron Mohr, Secretary Clock Mobility 603 N Waverly Rd Lansing, Michigan 48917 (517) 272-4488 ronm@clockmobility.com
Catherine Martin, Treasurer Ilderton Conversions 701 South Main Street High Point, NC 27260 (336) 841-6100 phone cmartin@ilderton.com
Steve Dawson, Component Manufacturer Rep. Harmar Mobility 1500 Independence Blvd, Suite 200 Sarasota, FL 34234 (800) 833-0178 steve.dawson@harmar.com
Randy Schiller, Manufacturer Rep. Vantage Mobility 5202 S. 28th Place Phoenix, AZ 85040 (800) 348-8267 randys@vantagemobility.com
Christian Quandt, Past President Advanced Wheels 33 Bradley Park Road East Granby, CT 06026 (860) 653-8064 christian@advancedwheels.com
Russ Newton, Canadian President Sure Grip 4850 Route 102 Upper Kingsclear, NB E3E 1P8 (800) 506-6666 russ@suregrip-hvl.com
Susie Touchinsky, Allied Health Professional Rep. Adaptive Mobility Services 1120 Centre Turnpike Orwigsburg, PA 17961 (484) 650-2280 susie@adaptivemobility.com
Michelle Szumski, Edu/Gov/NonProfit Rep. Texas Workforce Commission 101 East 15th Street Austin, TX 78778 (512) 936-3462 phone michelle.szumski@twc.texas.gov
Trevorr Jurgensen, Rep. at Large 1 MobilityWorks 810 Moe Drive Akron, OH 44310 (800) 638-8267 trevorr.jurgensen@mobilityworks.com
Alex Cook, Rep. at Large 2 Superior Van & Mobility 1506 Lakeshore Court Louisville, KY 40223 (502) 447-8267 scook@superiorvan.com
Corey Kupsh, Rep. at Large 3 A & J Mobility 333 Washington Street Valders, WI 54245 (920) 775-4104 coreyk@aandjvans.com
Christina Duggan, Rep. at Large 4 Creative Mobility Group 32217 Stephenson Hwy Madison Heights, MI 48071 (248) 577-5430 cduggan@creativemobilitygroup.com
FMVSS 207/210 &SAE J2249
Seating System, Seat Belt Anchorage and Wheelchair Anchorage Testing Experts.
| email: david.winkelbauer@mgaresearch.com |
Test with the Best: We are proud to serve the industry for over thirty years.
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STAFF DIRECTORY
Toby Cummings, CAE CEO toby.cummings@nmeda.org
Amy Lane Director of Education, Training & Conference amy.lane@nmeda.org
Kelly Lane Accounting & Operations Manager kelly.lane@nmeda.org
Kristen Clevidence Quality Program Manager kristen.clevidence@nmeda.org
Chuck Hardy Director of Quality & Compliance chuck.hardy@nmeda.org
Trevor Jennings Director of Partner Relations trevor.jennings@nmeda.org
NMEDA welcomes Ariel Ifill as its new marketing and communications manager. With more than 7 years of experience in B2B marketing and strategic communications, she is eager to refine and enhance NMEDA’s marketing strategy, making it more engaging and impactful for members and the industry.
Kelly Lane joins NMEDA as its new accounting and operations manager. Bringing more than 20 years of accounting experience, she brings extensive expertise to the team. We look forward to her contributions to NMEDA’s operations.
We are excited to have both Ariel and Kelly on board. Please join us in welcoming them to NMEDA!
VA PAST DUE INVOICE PROGRAM
NMEDA’s Past Due Invoice (PDI) Program is dedicated to securing payment for VA invoices overdue by 60+ days. If you are experiencing late payments, submit your VA Past Due Invoice (PDI) spreadsheets to webmaster@ nmeda.org. Please use the updated spreadsheet available on our PDI Program webpage.
Important Notes:
• Remove any paid invoices before submission.
• Use only the latest spreadsheet version.
Update: We’re seeing early signs of improvement in VA payment processing. Some members reported slight increases in payment activity for February. Your timely PDI submissions help us track progress and strengthen our advocacy with VA representatives.
CEO’s Message
Toby Cummings, CAE
- CEO
As we welcome our newly elected Board leadership and implement the recently approved changes to our operating bylaws, NMEDA stands at a pivotal moment in our organization’s journey. These governance updates, supported by your active participation in our democratic process, provide us with an excellent foundation to launch our next strategic planning initiative.
I want to personally thank everyone who participated in our board elections, selecting leaders for key positions including vice president, secretary, regional representatives, component manufacturer representative, and allied health professional representative. Your engagement in this process demonstrates the strength of our volunteer-led organization and your commitment to NMEDA’s future.
The approved bylaws revisions modernize NMEDA’s governance structure, making it more responsive to industry changes while preserving the strong, member-driven culture that has defined the organization since its founding. These updates could not have come at a more crucial time, as our industry faces unprecedented challenges and opportunities in today’s rapidly evolving political and regulatory landscape.
I want to personally thank everyone who participated in our board elections, selecting leaders for key positions... Your engagement in this process demonstrates the strength of our volunteer-led organization and your commitment to NMEDA’s future.”
As your CEO, I see daily how changes in federal and state governance are impacting the rules, regulations and services that affect our members’ businesses. From shifts in Veterans Affairs policies to state-level mobility equipment legislation, from healthcare reimbursement changes to new vehicle technology standards, the complexity of our operating environment continues to grow.
This makes it particularly timely that we begin the process of sunsetting our current strategic plan and developing a new roadmap for NMEDA’s future. While our existing plan has served us well, guiding us through significant achievements in QAP enhancement, government relations, and educational programming, today’s environment demands a fresh perspective and bold vision for the future.
The strength of NMEDA has always been our ability to anticipate and adapt to change through the collective wisdom of our membership. As we begin this strategic planning process, I am reaching out to each of you with an important request: Share your insights, concerns and aspirations for our industry and association. What challenges keep you up at night? What opportunities excite you about the future? What support do you need from NMEDA to thrive in the coming years? Specifically, we are seeking your perspective on:
Emerging regulatory challenges affecting business operations
Market trends and demographic shifts impacting customer needs
Educational and certification requirements for evolving technology
Supply chain and workforce development challenges
Opportunities for industry partnerships and collaboration
Resources and support services that would enhance member value
Your input will be instrumental in developing a strategic plan that addresses real-world challenges and opportunities. We are creating multiple channels for you to share your thoughts, including:
Direct communication with me and our leadership team
Upcoming member town halls
Online surveys and feedback sessions
Committee and task force participation
As we move forward with this strategic planning process, our newly elected board leadership will play a crucial role in synthesizing your input and crafting a vision that serves all segments of our membership. The updated bylaws provide us with the flexibility to respond more quickly to emerging challenges while maintaining the careful deliberation needed for major initiatives.
I am particularly excited about the potential for innovation and growth in our industry. Despite the challenges we face, the need for our services continues to grow, and technological advances are creating new possibilities for enhancing mobility and independence for those we serve.
Over the next few months, you will be hearing more about specific opportunities to contribute to our strategic planning process. I encourage you to participate actively in these discussions. Your experience, insights, and ideas are essential to ensuring NMEDA remains a strong and effective voice for the mobility industry.
As always, my door remains open. Don’t wait for formal feedback sessions to share your thoughts about trends, issues, or challenges that you believe NMEDA needs to address. Your perspective helps us provide better value to all members and strengthens our ability to advocate effectively for our industry.
Together, we will chart a course that positions NMEDA and our members for success in the years ahead.
NMEDA
NMEDA DEALER MEMBERS
UNITED STATES
ALABAMA
Griffin Mobility
213 Chestnut Street NW Hartselle, AL 35640 (256) 751-1365 1
High Tech Mobility LLC
3351 Warrior River Rd Hueytown, AL 35023-1304 (205) 491-2109
1, 3
MobilityWorksBirmingham
80 Commerce Dr. Pelham, AL 35124 (205) 426-8261
1, 3
MobilityWorks - Huntsville 2150 Meridian Street North Huntsville, AL 35811 (234) 542-3022
1, 3
Superior Van & MobilityMontgomery 1647 Coosa River Pkwy Wetumpka, AL 36092 (334) 244-1011
1, 3
Sylacauga Handicapped Inc
40811 US Hwy 280 Sylacauga, AL 35150 (256) 249-3717
1, 2, 3
Team Adaptive Medical Inc
- Mobile 1251 Boltons Branch Drive Mobile, AL 36606 (251) 471-1088
1, 3
ARIZONA
A.D.E. Industries, Inc. 3621 S Palo Verde Tucson, AZ 85713 (520) 571-7156 1
United Access - Chandler 1825 E Germann Road Suite 24 Chandler, AZ 85286 (480) 999-5939
1, 2, 3
United Access - Goodyear 13765 W Auto Drive Suite 125 Goodyear, AZ 85338 (623) 242-0552
1, 3
United Access - Phoenix 23606 N 19th Ave Phoenix, AZ 85085 (623) 879-0800 1, 3
United Access - Scottsdale 14885 N 83rd Pl., Ste 105 Scottsdale, AZ 85260 (480) 941-4800 1
United Access - Tucson 4720 N La Cholla Blvd Suite 150 Tucson, AZ 85705 (520) 293-3596 1, 3
ARKANSAS
MobilityWorks - Bryant 3418 Main St Suite 400 Bryant, AR 72022 (501) 794-3100 1, 3
Superior Van & MobilityFayetteville 1110 Mathias Dr Ste F Springdale, AR 72762-0710 (479) 521-8433 1, 3
Superior Van & MobilityJonesboro 2421 Sunny Meadow Drive, Ste D Jonesboro, AR 72401 (870) 933-7270 1, 3
Superior Van & MobilityNorth Little Rock 7323 Cock of the Walk St Suite B North Little Rock, AR 72113 (501) 725-9070 1, 3
CALIFORNIA
AERO Mobility 1001 N Weir Canyon Road Anaheim, CA 92807 (714) 973-8600 1, 2, 3
Economy MedicalLifestyle Mobility 2355 Whitman Rd Ste F Concord, CA 94518-2542 (925) 671-4800 1
Gary E. Colle, Inc./dba Goldenboy of San Diego 12130 Dearborn Place Poway, CA 92064 (858) 748-9414 1, 3
MobilityWorks - Chico 7 Three Sevens Lane Chico, CA 95973 (800) 225-7361 1, 3
MobilityWorks - Fresno 120 North Diamond Street Fresno, CA 93701 (559) 268-9394 1, 3
TVR Technologies Inc. 20 Rue des Metiers Lavaltrie, QC J5T 0H4 (888) 919-2555 1, 3
Visiting Over 70 Mobility Dealerships
What Works and What I’ve Learned
Randy Schiller Manufacturer Rep
In 2024, I had the privilege of visiting over 70 wheelchair van dealerships across the country. Each one offered its own unique approach to doing business, and while there is no onesize-fits-all formula for success, I did walk away with some valuable insights. These are observations
based on what I have seen work well at various dealerships, as well as practices I’ve personally implemented in the past.
Here are a few of the most effective customer service and operational strategies I observed that contribute to success in the mobility industry.
morning meeting. This was not just for management—it involved everyone: sales, service, administrative staff, marketing and even the porters. We spent the first 10 minutes of the day discussing the flow of operations, including:
• Who was coming in for service
• What rentals were going out
• What sales appointments were scheduled
Creating a team-oriented mindset can make all the difference in customer service. When employees are working in sync, they better support each other and, most importantly, deliver a better customer experience.
2. Branding with a Personal Touch: Making Your Dealership Unique
If you have visited a Superior Vans dealership, you know branding is a key component of their success. From the showroom’s white walls and blue stripes to the glossy floors, the space has a clean, professional look.
But here is the kicker: While branding is consistent throughout the showrooms, each office is distinctly individual. The furniture, wall colors, and decor reflect the personality of the person occupying the space. This personalization creates an inviting atmosphere and makes customers feel more comfortable. It’s a powerful way to make your dealership feel warm and relatable rather than sterile or impersonal. It’s this balance of strong branding with individual expression that really stands out to customers.
forget the bathrooms—they should be just as clean as the showroom!
A tidy, well-kept showroom conveys professionalism and care. When customers see that your dealership is clean and organized, they feel more confident and comfortable making a large purchase. On the other hand, a cluttered or disorganized space could leave a negative impression before the sales conversation even starts. When customers are spending a significant amount of money, they expect and deserve a polished, well-maintained environment.
5. Building Relationships With Local Companies: Creating Ambassadors
Building relationships with local companies is not just about business— it’s about creating ambassadors for your brand. These partnerships help promote your dealership and build a network of loyal customers. When you establish relationships with local businesses, it creates authentic wordof-mouth marketing. It’s not just about selling your services; it’s about creating a community of people who trust you and will recommend your dealership to others.
4. Community Engagement: Marketing Beyond the Dealership
Conclusion: Small Details, Big Impact
When I was on the retail side of the business, one of the most important routines I instituted was a daily
This simple practice aligned the entire team and fostered a positive, collaborative environment where everyone understood their role for the day. The beauty of the morning meeting is that it gets everyone on the same page. Service staff knew when to expect certain vehicles back, sales reps were prepped for their appointments, and marketing teams are aware of any special events or promotions to highlight.
3. Clean Showrooms: First Impressions Matter
This might sound obvious, but a clean, organized showroom is a must. Whether you are selling a wheelchair van or a new car, customers form their first impression of your dealership the moment they step inside. And let’s not
Marketing your company is about more than just ads and promotions— it’s about building relationships within your local community. Did you know that 60% of consumers feel more connected to a business that participates in local events? That’s why showing up in your community is so important. For example, some mobility dealers actively participate in local events such as MDA walks, ALS chapter meetings, and other social gatherings, making sure their involvement is highlighted on social media. Posting about these events helps them connect with their followers and demonstrates a genuine commitment to the community.
Some dealerships take it a step further by hosting their own events, such as annual celebrations featuring food, live music, and guest speakers. It’s not just about selling products— it’s about building relationships and creating an experience customers look forward to year after year.
The takeaway here is that community engagement is a powerful tool. It not only brings awareness to your dealership but also reinforces the idea that you care about more than just the bottom line.
The mobility industry is unique, and customer service plays a huge role in a dealership’s success. From team collaboration to personalized branding, clean showrooms, community involvement and relationship-building with local businesses, there are many ways to create an outstanding customer experience.
The most successful dealerships I visited in 2024 were those that made small details a priority. They did not just focus on selling a van—they focused on creating an experience that customers would remember. By implementing these insights into your own dealership, you can build stronger connections with your customers and create a service culture that stands out in the industry.
1. Daily Stand-Up Meetings: A Team Approach to Customer Success
NMEDA Mandates F/CMVSS 206
Harry Baergen, CET
NMEDA CRP Coordinator
Harry Baergen was previously the Regulation Enforcement Officer for Transport Canada. Currently, he acts as the Compliance Review Program (CRP) Coordinator for NMEDA.
If you have any questions about the contents of this article, or about the NMEDA CRP, contact Harry Baergen at 778.888.2210.
For several years, the Compliance Review Program (CRP) has planned to incorporate F/CMVSS 206 “door locks and door retention components” into the list of standards mandated by NMEDA for posting compliant vehicles on the website. The CRP committee has voted to mandate F/CMVSS 206 beginning January 1st 2025. While this directive applies to all adaptive conversions, it primarily focuses on rear-entry folding ramp conversions. Since compliance with F/CMVSS 206 is federally mandated, some alterers have already had their prototypes tested, but there are still alterers who have not. Following here is the letter that NMEDA recently sent to members who convert rear entry vans or otherwise alter/modify door systems.
NMEDA’s Compliance Review Program (CRP) provides dealer members with vehicle and component compliance information via the NMEDA website under “Safety Reviewed Vehicles/Components.” The program obtains this information by conducting an engineering review of a manufacturer’s data established when testing to federal and/or Canadian motor vehicle safety standards. Since there are many different F/CMVSS requirements and various mobility equipment safety concerns, the CRP has focused its reviews on the most relevant standards to provide a minimum level of information regarding a manufacturer’s ability to certify its products.
As part of the evolution of the Compliance Review Program, the committee identifies remaining safety concerns. In this process, the committee
identified F/CMVSS 206 “door locks and door retention components,” particularly door latches, as crucial for compliance with F/CMVSS. The CRP would necessitate a phased-in compliance review.
Understanding the financial burden this standard may place on some manufacturers, the committee decided that compliance with the new NMEDA mandate will be required for all vehicle conversions submitted for website posting after January 1, 2025, or upon the next major vehicle model change. A major model change requires an alterer to recertify, therefore, moving the deadline to an OEM model change reduces the financial and development burden to a minimum. Early compliance is permissible.
The F/CMVSS 206 standard will benefit the membership and consumers by providing a means of verifying a critical safety aspect of altered or modified latches and hinges. OEM door systems that are unaltered and unmodified as part of the conversion process do not require additional testing or compliance data to be submitted to CRP.
For questions regarding this new NMEDA requirement or the CRP program in general, please contact the NMEDA office.
For details about F/CMVSS 206 compliance, see Circuit Breaker Industry Advisor articles July 2014 and October-December 2022 (page 44). These articles provide information about test requirements found in F/CMVSS 206 and assist alterers in complying with federal requirements. Following here is a brief recap of those articles: The intent of F/CMVSS 206 is to minimize the likelihood of occupant ejection due to impact. Originally, rear door latches featured a single latch system, but a properly tested double-latch requirement was later introduced following fatalities involving improperly belted children ejected through rear van doors. However, when the National Highway Traffic Safety Administration (NHTSA) and Transport Canada (TC) amended FMVSS 206 and CMVSS/ TSD 206 to add rear latch integrity requirements, the drafters did not specifically account for folding ramps on rear entry wheelchair-accessible van conversions.
Further, NHTSA did not exempt the rear folding ramps under the 49 CFR Part 595 “make inoperative” provisions for modifiers. In response
to a modifier’s exemption request, NHTSA defined the rear folding ramp as part of the “hinged door system” or as a “hinged back door.” This means the rear folding ramp conversion, with its hinges and latches, is included in the requirements of FMVSS 206 for modifiers as well as alterers.
Federal Motor Vehicle Safety Standard 206, Section S4.1.1.3, requires rear door latches to withstand a load of 9,000 N in specified directions. This is an out-of-vehicle component test, so the center rear OEM latch is assumed to be already certified by the OEM. However, in a rear entry conversion where the rear folding ramp adaptation becomes part of the rear door system, this renders inoperative the 30g acceleration (sled) test that the OEM has conducted to certify the rear latch to F/CMVSS 206 S5.1.1.4 (b).
Therefore, a retest by the rear entry vehicle modifier, alterer or kit manufacturer will be necessary, either by mock-up or by full vehicle. If the folding ramp is latched to the vehicle, such as to the “C” or “D” pillars, those latches must be included in the acceleration test. The folding ramp hinges or piano hinge must also be bench-tested unless OEM parts are used.
INDUSTRY ADVISOR (Continued)
At this point, NMEDA can only speculate that the liability risk element of a wheelchair occupant ejected from the rear of a vehicle is comparable to that of an improperly belted occupant ejected from a rear bench seat. The chance of having a properly tied down but inadequate wheelchair that is not designed to withstand any substantial load is likely high. On the other hand, the chance of having an improperly tied down, but adequate wheelchair in a rear-entry vehicle, may be somewhat lower. Regardless, the F/CMVSS 206 S5.1.1.4 (b) sled test is not a destructive test, and it may provide the alterer with a level of comfort that those vulnerable passengers in the rear are at least riding in a certified altered vehicle or a compliant modified vehicle.
To assist dealers and consumers in making informed buying decisions regarding the integrity of rear-entry vehicles, the NMEDA Compliance Review Program is already accepting F/ CMVSS 206 test reports in addition to existing requirements for posting compliant vehicles on the NMEDA website. To proactively ensure that rear
entry vehicles with folding ramps comply with F/ CMVSS 206, companies and test labs may contact NMEDA with any questions about testing.
Mobility Way
By Mike Savicki — Afterburner Communications NMEDA CONSULTANT
Mustang Man
With two classic Fords in his stable (plus rugby and racing chairs), Bryan Kirkland rolls like a 5.0
It’s a Saturday morning near Leeds, Alabama, when two Ford Mustangs pull up alongside each other at a red light. Behind the wheel of the first Mustang is a young boy driver, the kind of kid who is just happy to have gas money and be on the road in his first car. Behind the wheel of the second is Bryan Kirkland, the unique kind of car guy who loves everything about driving—from the sounds of the engine and smells of the tire rubber to the freedom it all brings on those days when there is absolutely nothing more pleasing to do than drive with the windows down and no destination in mind.
While both their cars share the same name, Kirkland’s tips the coolness scale. His pony is a finely tuned and modified show car. It is a white 2007 California Special Edition, first made in a 1968 limited production run then reintroduced by demand in 2007. Accented with a black racing stripe, it’s a one-of-a-kind build of beauty.
“I love going out driving with my windows down, just cruising, enjoying the sights, people looking at you,”
Kirkland said. “I love the gearing and how everything comes together when you are behind the wheel. It’s all about the freedom.”
The ‘07 is one of Kirkland’s two handcontrol adapted Mustangs. It’s the one he’s had the longest, his “go to” car when he simply wants to drive. If Bryan Kirkland had one dollar for every time someone checked out one of his Mustangs, he’d have more than enough money to buy a third.
Driving was a bit different when he was first injured. After breaking his C5 vertebrae in a motocross racing accident in March 1992 and completing rehab at UAB, Kirkland returned to the road in an “old school”
Econoline full-size van, complete with barn doors, a fold out lift, and a
multitude of (often-broken) exterior switches mounted behind the taillights.
‘My first vehicle was a van, and I have bad memories of switches going out, lifts not working, and getting stuck and stranded,” Kirkland said. “I was fortunately able to get away from that and into a car. That’s one reason why I stick with mechanical hand controls and try to keep things simple.”
Kirkland has no room in his schedule for breakdowns or broken parts. As both a Paralympic rugby player and world-class wheelchair racer, he keeps his sports equipment in top shape, and as a full-time Home Depot millwork Specialist, he needs his vehicles to be efficient and at-theready to get him to and from work.
What about that second Mustang?
Also white, Kirkland owns one of only 50 box body style 1990 Mustang GT Saleen Edition coupes. He keeps it clean and original—sporty but not super charged. His high school sweetheart and wife of 28 years, Shai, also loves cars and cruising. The Saleen is the family show car.
His daily driver is a 2018 Ford Flex, and his wife’s Jeep Cherokee all have Sure Grip hand controls and plenty of room to carry his chairs and gear.
Kirkland’s attitude and approach to daily living is his personal fuel.
“From the very first day of my injury, I just started focusing on what I can do, not what I can’t,” he said. “Athletes have it and I guess I have that natural drive to work hard and put in the time
needed to achieve things too.”
“It’s funny,” he continued. “When I learned I could not race motocross, I said why not race wheelchairs? And when I learned about everything I’d need to do to drive a car, I said, why not do that too?”
Now 53 and having lived with his injury for more than 30 years, Kirkland still prefers driving a car and completing the ingress/egress process that comes with it, even as many other drivers with spinal cord injuries are making (or have made) the switch to a minivan. He pulls his wheelchair up alongside his vehicle, transfers to the driver’s seat, separates the wheels from the frame, then stows the three pieces either in the passenger seat or behind him before hitting the road. It’s a process he has accepted much like he has accepted his disability. That attitude has led to success in many other areas of his life. He is a three-time Paralympian in wheelchair rugby (Gold Medal teams in both 2000 and 2008, Bronze Medal in 2004). He has also won seven U.S. Wheelchair Rugby Association national championships since he
began playing 33 years ago.
On the track, Kirkland competed in the 1998 World Wheelchair Games, where he medaled in three different track and field events: gold in the 200 meters (setting a world record), silver in the 100 meters, and bronze in the 400 meters. From 2007 to 2009, he was a member of the U.S. Olympic & Paralympic Committee Ambassador Program. In 2009, he was selected as a Hartford Athlete, one of a select group of elite athletes nationwide, who travels the country to tell the story of their athletic career and illuminate the power of sport. He is
also the first
inducted into the Alabama Sports Hall of Fame.
“None of the accomplishments will come without the drive first,” Kirkland said. “I just keep moving, no timeline. I’ll go until either I don’t want to do things or my body tells me not to. It’s always been one day at a time, making the best of what comes your way.”
Getting back to that Saturday red light Mustang encounter, just as the light changes from red to green, Kirkland catches the young driver snapping his head to the side, eyes wide open, and giving him an easily
audible “Hell yeah, man!” Both nod in unison and head off down the road.
Although fleeting, it’s one of those exchanges both will remember for very different reasons. For the young driver, it is seeing a high-end Mustang and knowing he gets to share the same road. And for Bryan Kirkland, behind the wheel, his disability is stripped away. It’s just him and the car, working as one. The road is the equalizer. And there’s always more road to discover.
AROUND THE INDUSTRY
CAMS Program Makes Hawaiian Debut!
The Comprehensive Automotive Mobility Solutions (CAMS) program brought mobility education to the Pacific, hosting a session on March 3 in Honolulu.
Led by Amy Lane, OTR/L, CDRS, NMEDA’s director of education, training and conference, the full-day event, hosted by Soderholm Mobility, brought together healthcare professionals and industry stakeholders. Attendees explored automobility solutions, adaptive driving equipment and best practices for client care, all while experiencing traditional Hawaiian hospitality.
The event’s success was made possible through sponsorships from Soderholm Mobility, BraunAbility, SureGrip and Q’STRAINT.
Interested in hosting CAMS? Bring mobility education to your area. Contact Amy Lane @ amy.lane@nmeda.org to learn mor about hosting benefits and opportunities.
Chicago’s WAV Program Sets the Standard for Accessible Transportation
Chicago’s Wheelchair Accessible Vehicle (WAV) Taxicab Dispatch Service has secured a contract renewal after achieving an impressive 95% trip completion rate. The program has been managed by Curb, a leading ride-hailing and taxi technology platform that has grown into one of the nation’s most effective WAV initiatives. “Chicago is proud to be a leader in accessible transportation,” said Ivan Capifali, acting commissioner of the city’s Department of Business Affairs and Consumer Protection.
As one of the largest metropolitan areas with a single-vendor WAV program, Chicago continues to set a high standard for inclusive mobility. The contract renewal, effective March 1, 2025, reflects a broader push for accessible transportation in urban areas. Curb now operates similar programs in more than 65 cities, with its network volume quadrupling since 2023.
Kia Advances Electric Mobility with WAV-Ready PV5
Kia has entered the electric van market with the PV5, a model that includes a purpose-built wheelchair-accessible configuration. The WAV model features a side-entry ramp rated for 661 pounds, a universal wheelchair securement system and adaptable third-row tip-up seats that accommodate both wheelchair users and additional passengers.
With more than 180 cubic feet of cargo space and multiple battery options, the PV5 aims to combine accessibility with electric efficiency. The van’s 161-horsepower electric motor and three available body styles offer flexibility for various mobility applications.
While U.S. launch dates remain unannounced, the PV5’s dedicated WAV design suggests a promising future for electric mobility solutions.
Paralympian
NMEDA Q1 Town Hall Recap: Key Insights
Ariel Ifill
NMEDA Marketing & Communications Manager
For members of NMEDA, staying informed on industry trends, government relations, and support initiatives is essential. On January 29, 2025, NMEDA hosted its first quarterly town hall of the year, providing members with key updates and discussions on important industry topics.
The virtual session focused on four key areas: Automobility Price Survey (AMPS) developments, Past Due Invoice (PDI) Program processes, government relations, and current NMEDA initiatives. For those unable to attend, this recap highlights the key takeaways from the session. A full recording is available for reference on our website.
Automobility Price Survey (AMPS) Update
The Automobility Price Survey (AMPS) remains a cornerstone of NMEDA’s advocacy efforts, gathering essential pricing data from QAP-accredited dealers. Covering 112 items across eight categories, the survey provides government partners with accurate, industry-relevant data.
Mikala Poulos, member services manager, announced the formation of a new AMPS task force, composed of dealers, manufacturers, and consultants, to refine the process. Strong dealer participation is essential for data accuracy.
“Dealer participation is critical to producing accurate, relevant data. We
Dealer participation is critical to producing accurate, relevant data. We strongly encourage dealers to engage in the process, as solid data collection strengthens NMEDA’s advocacy efforts” Poulos said. “Every submission strengthens our industry position.”
strongly encourage dealers to engage in the process, as solid data collection strengthens NMEDA’s advocacy efforts” Poulos said. “Every submission strengthens our industry position.”
Results from the current survey will be released in early Q2.
Past Due Invoice (PDI) Program Overview
NMEDA provided updates on the PDI Program, which helps members resolve delayed Department of Veterans Affairs (VA) payments. Invoices must be at least 60 days past due to qualify, and monthly resubmissions are required for unpaid invoices. Members must use the latest spreadsheet version for VA processing.
NMEDA continues to work closely with VA representatives to expedite outstanding payments. The organization maintains two tracking spreadsheets— one for new submissions and another for previously submitted unpaid invoices. VA representatives are prioritizing older unpaid invoices and addressing them systematically.
Members are strongly encouraged to submit all qualifying invoices to webmaster@nmeda.org to facilitate tracking and resolution.
Veterans Affairs & Government Relations Update
NMEDA provided insights into recent Department of Veterans Affairs leadership changes, notably the confirmation of Doug Collins as the new VA secretary.
Collins, a former congressional representative and Air Force Reserve colonel, brings extensive experience to the role. His personal connection to the disability community—his daughter uses a wheelchair—positions him to advocate for mobility-related concerns.
Collins has pledged to streamline VA processes and improve service delivery.
Updates on Adaptive Automotive Equipment (AAE) Schedule
The VA’s Adaptive Equipment Schedule outlines maximum reimbursement amounts for adaptive equipment, installation, repairs, and replacements. Section 17.158 of Title 38 of the Code of Federal Regulations (38 CFR 17.158) details the reimbursement
process for adaptive equipment. It covers eligibility, equipment approval, installation, repair, replacement, and reimbursement limits for veterans. This regulation ensures veterans have access to essential adaptive equipment while complying with VA policies.
NMEDA encourages members to stay informed about AAE reimbursement rates and policy updates. Members should review 38 CFR 17.158 and reach out to Shawn Richmond with any questions regarding regulations or payment procedures.
Strengthening Industry Advocacy
NMEDA continues to expand its advocacy efforts to tackle regulatory challenges and payment delays. Key priorities include resolving backlogged VA payments, supporting dealers facing claim denials, and preparing for potential regulatory amendments in 2025. NMEDA is also strengthening partnerships with organizations such as Paralyzed Veterans of America, United Spinal Association, and member dealers involved in legislative initiatives.
With regulatory changes on the horizon, member engagement is more important than ever. NMEDA urges members to stay informed, participate in advocacy efforts, and provide feedback to help shape industry policies.
CEO’s Closing Message: Your Voice Matters
NMEDA CEO Toby Cummings closed the session by emphasizing the importance of member engagement.
“We want to serve you better. Tell us what’s important— whether it’s VA-related concerns, industry trends, or program updates” Cummings said.
We want to serve you better. Tell us what’s important—whether it’s VA-related concerns, industry trends, or program updates” Cummings said.” “
Members are encouraged to participate by suggesting topics for upcoming quarterly town hall meetings, sharing business challenges and industry insights, and
providing feedback on industry trends. NMEDA staff welcomes direct outreach from members seeking support or clarification.
Program updates include a refresh of the CAMS Lunch & Learn program to better serve members, with future educational offerings shaped by member feedback. Staff is also closely monitoring VA-related concerns to ensure timely and effective advocacy.
Mark Your Calendars!
To stay involved, members should submit PDI spreadsheets monthly using the updated version available on the website, report any inconsistencies in VA regulations, and provide feedback on AAE schedule items and reimbursement concerns by emailing webmaster@nmeda.org. Insights for the AMPS task force are also welcome to help improve industry data collection.
NMEDA’s quarterly town halls continue with sessions from 1:30 to 2:30 p.m. EDT on April 30, July 30 and Oct. 15.
By the time you receive this issue, the April town hall will be fast approaching. The October meeting is scheduled earlier than usual to accommodate year-end holidays.
Moving Forward Together
NMEDA remains committed to supporting its members through advocacy, regulatory guidance, and industry data initiatives. Staff members are available weekdays to assist with questions or concerns. Remember, your engagement helps strengthen our industry and improve services for all members.
Members can access session recordings and detailed recaps through the association’s portal. To suggest topics for upcoming meetings, email webmaster@nmeda.org
Member engagement strengthens our industry. We look forward to your participation in our next town hall session.
NMEDA NEWS
The Future of Veterans Affairs: Doug Collins’ First Moves
By Ariel Ifill NMEDA Marketing & Communications Manager
“Our heroes deserve the best care and support” Collins said following his confirmation.
“We’ll fight tirelessly to streamline and cut regulations in the VA, root out corruption, and ensure every veteran receives the benefits they’ve earned”
The Department of Veterans Affairs (VA) enters a new chapter with Secretary Doug Collins at the helm, marking a historic first as the only post-9/11 veteran to lead the agency. Collins, confirmed by a Senate vote of 77-23, brings a unique perspective as a Navy veteran, Air Force reserve colonel, and chaplain to the role overseeing veterans’ healthcare and benefits.
“Our heroes deserve the best care and support,” Collins said following his confirmation. “We’ll fight tirelessly to streamline and cut regulations in the VA, root out corruption, and ensure every veteran receives the benefits they’ve earned.”
As a father of a daughter who uses a wheelchair, Collins understands firsthand the challenges of accessibility and the importance of efficient service delivery. He shared on social media, “If I had a dollar for the times I have been to an establishment with my daughter, and they had a ‘broken’ elevator or no ramp—or in most cases, none at all—I’d be able to buy her a million new chairs” underscoring his personal connection to mobility issues.
During his first month in office, Collins has already implemented significant changes. The department eliminated $14 million in non-essential programs, redirecting those funds to veteran services. His
“If I had a dollar for the times I have been to an establishment with my daughter, and they had a ‘broken’ elevator or no ramp—or in most cases, none at all—I’d be able to buy her a million new chairs”
administration also trimmed nearly 1,000 probationary positions, resulting in $98 million in savings, which will be reinvested in veteran care.
In a memo released on March 5, 2025, Collins stated, “Over the last four years, there’s been $130 billion added to the budget at the VA and plus 80,000 employees, but yet at the same time backlogs of benefits have went up, health care wait times have actually went up, and when this was all a different position just four years ago.”
Collins has announced plans for a personnel reduction amounting to approximately 15% of the VA workforce. He assured that these cuts would not impact VA healthcare or benefits but would focus on efficiency.
Additionally, the VA plans to terminate 585 non-missioncritical or duplicative contracts. These reductions will enable the VA to redirect more than $900 million to healthcare, benefits, and services for VA beneficiaries. This is part of a broader review of VA’s nearly 90,000 contracts worth more than $67 billion. The terminated contracts primarily cover administrative services such as staff mentoring, leadership coaching, and executive support.
Under the plan outlined in Christopher Syrek’s memo, the VA will complete an internal review by May 9 and publish its reorganization plan in June. Layoffs are scheduled to begin in August. More than 300,000 VA healthcare jobs will be exempt from these reductions.
Collins has framed these changes as necessary to improve efficiency and redirect resources to core services. “We are putting Veterans first at VA. That means finding new and better ways to do our jobs and focus our resources,” Collins stated. “Every dollar we spend on wasteful or duplicative contracts is one less dollar we can spend on Veterans, and given that choice, I will always side with the Veteran.”
As the VA undergoes these changes, its leadership emphasizes that its primary mission remains unchanged: providing the best possible care and services to veterans, their families, caregivers, and survivors. Additional contract reviews and potential savings will be announced in the coming months as the department continues its restructuring efforts.
The VA’s Path Forward Under Doug Collins
As the VA undergoes changes, it remains to be seen how Collins’ leadership will shape the agency in the long term. His stated priorities include improving healthcare access, reducing wait times for benefits, and enhancing outreach to veterans at risk of suicide or homelessness. With over 450,000 employees under his direction, Collins has pledged to make the VA a more efficient, veteranfocused organization. His efforts to reduce bureaucratic barriers could directly impact how NMEDA members serve veterans.
Current challenges include:
Lengthy approval processes for adaptive equipment
Complex paperwork requirements
Delayed reimbursements
Variable interpretation of eligibility criteria
Taking Action: How Members Can Prepare
As the VA implements changes, NMEDA members can take steps to adapt by:
Reviewing VA documentation procedures
Participating in NMEDA’s VA advocacy initiatives
Providing feedback on process improvements
As the Department of Veterans Affairs moves forward with these changes, NMEDA remains committed to keeping our members informed. We will continue monitoring updates and policy developments that impact mobility providers and the veterans they serve. As new information becomes available, we will share updates through email, social media, and other communication channels to ensure our members stay prepared and well-equipped to navigate these changes.
Disclaimer: This article was written on March 11, 2025. As news develops, policies and information may change.
Weathering Change and Preparing for the Year Ahead
By Russ Newton President of the NMEDA Canada Board of Directors
How about the weather? It’s winter, and minus 30 degrees Celsius outside my office window this morning. Does anyone recall experiencing such bizarre weather over a six-week period? We’ve had major floods, snow in areas where it doesn’t typically fall, and heavy snow in places where it’s common but in amounts we haven’t seen before. Not to mention the California wildfires. I honestly can’t recall a time when so many mobility stores were closed on any given day, or when we saw so many service disruptions for freight.
Out of the gate, I’d like to congratulate Toby Cummings and his NMEDA team for the concept and delivery of their first town hall meeting. I personally feel it is long overdue that we come together to listen, share, and participate in an industry-wide exchange of information. There is a simple truth: NMEDA never stops. Not a day goes by without the corporate strategic plan in focus and the government relations initiative being refined to meet membership goals and needs. The ability to share such information on a large scale, without opposition, is important. To all of you who attended, we hope you found
it worthwhile. There are more meetings scheduled.
By now, I am certain that most of you are aware that there will not be a collocated ADED/NMEDA Conference in 2025. Instead, ADED has decided to host its own conference in Columbus in mid-August of this year. This means the soonest NMEDA will offer its stand-alone conference will be in the first quarter of 2026. Here is hoping for a warm weather event!
The big news for Canada is the return of the Canadian National Rehab Driving Conference. Many of you will remember an incredible experience in Ottawa a few years ago. The Canadian Association of Occupational Therapists (CAOT), which was the primary organizer in collaboration with ADED, will again take the lead, with NMEDA Canada offering support and resources. The event is scheduled for early November in Ottawa, with plans for a threeday conference featuring an exhibit hall and educational sessions. Additionally, we’re exploring the opportunity to offer a NMEDA Manufacturers Service School in the Ontario region this fall. We are currently working on the details to make that happen.
“There is a simple truth: NMEDA never stops. Not a day goes by without the corporate strategic plan in focus and the government relations initiative being refined to meet membership goals and needs.”
NMEDA Canada will be attending the CAOT Conference in Edmonton this May. Once again NMEDA is a major sponsor. There is great value in our participation, as many of our driving rehab professionals, along with funders and providers like SAAQ and Veterans Affairs Canada, will be in attendance. Having the only WAV in the large exhibit hall is a major draw, offering multiple opportunities to showcase the quality of our work and the safety of the products we sell throughout our dealer group.
In closing, I simply would like to thank the volunteers who make up your NMEDA Canada Board for 2024: Pierre Cote, vice president; Darin Ashby, treasurer; Joe Cyr, secretary; Shelly Pattenden and Francois Claveaux,
members-at-large; and Tamalea Stone, associate member. These individuals hold full-time positions yet find the time to contribute to making NMEDA more relevant amongst our influencers and continue to engage with funders looking for new mandates for members.
Finally, please mark your calendars for November. We need your support for the upcoming Rehab Driving Conference. This event needs to become a staple in the Canadian landscape to support and expand our ranks of professional rehab driving professionals. I think we all agree—there’s room for more.
Happy Selling, Russ
Government Relations Update
Richmond
NMEDA - Government Relations and Policy Manager
In a dedicated effort to advocate for the needs of our members and the veterans they serve, the National Mobility Equipment Dealers Association (NMEDA) recently embarked on a pivotal trip to Washington, D.C. During this visit, NMEDA representatives met with key lawmakers and policy influencers to address critical issues affecting the adaptive mobility industry and veteran support services.
Key Meetings and Discussions
Our delegation had the opportunity to meet with numerous influential figures, including:
• Rep. Raul Ruiz (California 25th)
• Rep. Gil Cisneros* (California 31st)
• Rep. Brett Guthrie* (Kentucky 2nd)
• Rep. Mariannette Miller-Meeks* (Iowa 1st)
• Sen. John Boozman* (Arkansas)
• Sen. Tammy Duckworth* (Illinois)
• Sen. Ashley Moody* (Florida)
• Sen. Mark Kelly* (Arizona)
• Sen. Ruben Gallego* (Arizona)
• Rep. Frank Pallone* (New Jersey 6th)
• Rep. Julia Brownley (California 26th)
• Rep. Maxine Dexter* (Oregon 3rd)
• Rep. Rudy Yakym (Indiana 2nd)
• Rep. Morgan McGarvey* (Kentucky 3rd)
• Rep. Tim Kennedy* (New York 26th)
• Rep. Juan Ciscomani* (Arizona 6th)
• Sen. Jim Banks* (Indiana)
• Rep. Keith Self* (Texas 3rd)
• Majority and Minority Staff of the House Committee on Veterans Affairs
• Scott Centorino, Special Assistant to the President for Domestic Policy
Each meeting provided an invaluable platform for NMEDA to highlight the pressing concerns faced by our industry and the veterans we proudly serve.
GOVERNMENT RELATIONS UPDATE
Advocacy Priorities
During our meetings, we focused on several critical issues:
Support for VA Outstanding Invoices: We urged policymakers to support NMEDA’s request for the Veterans Health Administration (VHA) and Veterans Benefits Administration (VBA) to pay outstanding invoices submitted by dealers via VA-4502 and VA-1394 forms. Timely payment is crucial for dealers to continue providing quality service to veterans in need.
Improved Interpretation and Implementation of the VA AAE Schedule: We called for a more precise and consistent interpretation of the VA’s Automobile Adaptive Equipment (AAE) Schedule. Clearer guidelines are essential to ensuring that veterans receive timely and accurate benefits.
Accelerating Implementation of the Veteran’s Mobility Safety Act (2016): We emphasized the importance of expediting the full implementation of this critical legislation, which enhances safety standards and oversight in the adaptive mobility industry.
Revising and Updating the VA AAE Handbook: We advocated for updates to the existing VA AAE Handbook to better reflect industry advancements and ensure that veterans receive the best possible care and equipment.
NMEDA’s trip to Washington, D.C. underscored our unwavering commitment to advancing policies that support veterans and their mobility needs.” “
Moving Forward
NMEDA’s trip to Washington, D.C. underscored our unwavering commitment to advancing policies that support veterans and their mobility needs. We remain dedicated to working alongside policymakers to ensure our industry continues to thrive and provide life-changing services to those who have served our nation.
We extend our sincere gratitude to all the legislators, staff members, and advocates who took the time to meet with us and discuss these vital issues. NMEDA will continue to keep members informed on advocacy developments and progress toward achieving these critical goals.
*Congressional Staff
Shawn
Legislation We Are Watching
H.R.7342 - Veterans Accessibility Advisory Committee Act of 2024
This bill requires the Department of Veterans Affairs (VA) to establish the Veterans Advisory Committee on Equal Access to address the accessibility of the VA for individuals with disabilities. Prior to establishing the advisory committee, the VA must take action to abolish or consolidate advisory committees that are currently inactive.
Sponsor - Representative David G. Valadao - Republican - California, District 22 118th (2023- Present)
Last Action:
Senate - Received in the Senate (09/18/24)
H.R.522 - Deliver for Veterans Act
This bill authorizes the Department of Veterans Affairs (VA) to pay the total shipping price for the delivery of an automobile or other conveyance to certain disabled veterans or members of the Armed Forces. Currently, the VA may pay the lesser of (1) $24,115 (adjusted annually for inflation) or (2) the full purchase price associated with providing an automobile or other conveyance to such individuals (not including delivery costs). The bill also extends certain loan fee rates through November 29, 2031, under the VA’s home loan program.
Sponsor - Delegate James C. Moylan- Republican- Guam, District At Large 118th (2023- Present)
Last Action:
Senate - 09/25/2024 Received in the Senate and Read twice and referred to the Committee on Veterans’ Affairs.
H.R.1364 - ASSIST Act of 2025 - Automotive Support Services to Improve Safe Transportation Act of 2025
TThe Automotive Safety and Servicemembers Transportation (ASSIST) Act of 2025, introduced by Rep. Tom Barrett (R-Mich.) on Feb. 14, 2025, seeks to amend Title 38 of the United States Code to clarify that medically necessary automobile adaptations are included in the Department of Veterans Affairs’ definition of “medical services.”
Sponsor - Representative Tom Barrett -Republican- Michigan, District 7 119th (2025- Present)
Last Action:
House - 03/11/2025 Subcommittee Hearings Held
QAP Updates & FAQS
Chuck Hardy
With the board’s motion, we expect that starting in January 2026, all hand controls and left foot accelerators accepted by CRP will be posted on the NMEDA Safety Review page.”
NMEDA Director of Quality & Compliance
Item 1 - “MQAP Takes a Major Step Forward: CRP compliance for Primary Driving Controls”
At the February Board of Directors meeting, the motion to accept the MQAP committee proposal to require compliance review (CRP) of all hand controls and left foot accelerators passed. While it didn’t come with bells and confetti, it marked the culmination of eight years of effort to have NMEDA safety-reviewed primary driving controls posted on the NMEDA website alongside Wheelchair Accessible Vehicle Conversions (WAVs).
When you look at the highest volume of adaptive automobile equipment installations by our dealers, and at the most critical category of mobility equipment regarding consumer safety, there is no question that primary driving controls are at the top of the list. Specifically, hand controls.
With the board’s motion, we expect that starting in January 2026, all hand controls and left foot accelerators accepted by CRP will be posted on the NMEDA Safety Review page.
This will give our dealers, consumers, and third-party payers the opportunity to browse the website to identify hand controls that CRP has reviewed and found acceptable to specific Federal Motor Vehicle Safety Standards (FMVSS) and Society of Automotive Engineers (SAE) standards.
For the past 10+ years I have been with NMEDA, I have been approached by dealers, consumers, Certified Driver Rehabilitation Specialist (CDRS), third-party payers (like the VRs and VAs), and other state agencies asking the
same question: “OK, I see you have safety review of WAVs, when are you going to do the same for equipment, like hand controls?”. I am happy today to have an answer, we will be starting in 2026!
You don’t know how good that makes me feel, but I want to share with you that this was a team effort. A lot of people were involved including the members of the CRP committee, the MQAP committee, the QAP committee, the NMEDA Board of Directors, and our engineering consultants.
Beginning in 2026, you should see a new section for Hand Controls and Left Foot Accelerators (LFAs) under the Safety Reviewed page on our website. I want to be clear that the initial postings will be for mechanical and hybrid style hand controls and LFAs only. You won’t see high-tech driving controls just yet. Phase II will include the high-tech driving systems, such as remote steering, gas, and brake systems. We expect the high-tech systems to be posted later on in 2026 after we have been able to establish all the right parameters for compliance testing. Looking further ahead, we will move on to securements, seating, and lifts. The end goal is to have all adaptive mobility equipment and systems safety reviewed and posted, but that will take some time to complete.
The end goal is to have all adaptive mobility equipment and systems safety reviewed and posted” “
Some of you at this point may be asking: “Once the equipment is posted, does that mean that dealers can only install the accepted products?” Good question. The answer for now is “No.” While we strongly encourage our members to prescribe and install only safety reviewed equipment, the mandate to our dealers to only install equipment from the safety review page will have to be put into the QAP Rules and approved by the board. We do expect that to happen at some point, but for now, we want to get the program off the ground and make sure all active controls are listed, and our system is working as expected.
All that being said, once we do have the driving controls posted, we will encourage the third-party payers, CDRS, and other prescribers to strongly consider selecting equipment that has been NMEDA safety reviewed. That’s about all I have on this important step for today. If you have any questions, please reach out to me.
Item 2 – Update on Entering Commercial Vehicles in QAPx and Docutrack
I wanted to give you all an update on where we are with the recent update in QAP scope to include commercial vehicle sales and equipment installations. You may have noticed that the 2025 QAP Rules revision includes commercial vehicles as part of the scope. That part is complete, as I mentioned in my last article, but we will not be enforcing the policy until the official announcement is made.
What we have been working on is updating the QAP administration systems (QAPx and Docutrack) so they can accept commercial jobs. That work is ongoing, and I am hopeful it will be completed by May. If everything goes as planned, you can expect an announcement on when we will begin entering all commercial jobs into QAPx/ DT. We anticipate this process will begin on July 1 of this year. Stay tuned for the announcement. If you have any questions, please reach out to me.
Item 3 – Review of the 2024 Collective Data from QAP Job Administration
I wish I could report better news here, but after we closed data collection for 2024 and dug into the results, we are still finding some deficiencies in getting all jobs entered the system.
QAP STRAIGHT TALK (Continued)
keep doing what you do, keep moving life forward, and stay focused on the person behind the wheel!!”
Entering all jobs is a requirement of QAP and honestly, it’s not an easy task for us to assure that all jobs are entered. NMEDA relies heavily on the dealer’s internal systems for compliance. Some of the gaps we have found seem to be occurring with dealers who routinely batch job entries. While the best practice is to close out a job the day of delivery, we understand that it is not always practical for the dealer. However, we have found that in these situations, completed jobs sometimes get missed.
One of the things we are going to do to help with this effort is to have better accountability for QAP label numbers. While labels can sometimes get destroyed or lost, they are generally installed in consecutive order. We will be looking for gaps in label numbers to help us
identify potentially missed jobs, as you can do internally as well. If the QAP committee approves it, there will be an update to the QAP Rules that will require all QAP label numbers to be accounted for, regardless of whether they were installed, destroyed, or lost.
We are also exploring the possibility of a dealer dashboard that will show a chart with the number of jobs submitted and the number of jobs open for a given month. That type of ‘visual’ data we think will bring attention to compliance for job submission and monthly reconciliation of QAP-entered jobs vs. the dealers’ internal sales system.
We are open to other ideas on improving compliance with job entry, so if you have any ideas, please send them to me for consideration.
Well, that’s all folks. We are forging into 2025, and I wish you all a great year. Until the next article, keep doing what you do, keep moving life forward, and stay focused on the person behind the wheel!!
NEW QAP APPLICATIONS & ACCREDITATIONS
QUARTERLY: DECEMBER 2023 - DECEMBER 2024 Applications Accreditations
Dealers with No Audit Findings Newly Accredited Dealers
Clock Mobility - Lansing
Future Mobility - Decatur, TX
MobilityWorks - Miami
United Access - Albuquerque
United Access - El Paso
United Access - McAllen
United
ALLIED HEALTH PROFESSIONALS
ARIZONA
Jennifer Nordine Driving to Independence LLC
1414 W. Broadway Rd #218 Tempe, AZ 85282 (480) 449-3331
CALIFORNIA
Sam Abboushi Dynamic Repair Solutions 23615 El Toro Rd X287 Lake Forest, CA 92630 (714) 988-6600
Vincent Alarcon
Vincent Alarcon Physical Therapist PC 2230 W Sunnyside Ave Ste 1 Visalia, CA 93277 (559) 713-6461
Lula Capuchino Capuchino Therapy Group 3601 Marconi Ave. Sacramento, CA 95821 (916) 481-1300
Melanie Henry Driver Cognitive Assessment Center, LLC 4450 Black Ave Suite D Pleasanton, CA 94566 (925) 249-5947
Henning Mortensen Bond Driving School 3333 Balmoral Dr Sacramento, CA 95821 (916) 485-5779
COLORADO
Sarah Davidson
Craig Hospital
3425 S. Clarkson St. Englewood, CO 80113 (303) 789-8117
Barry Doyle
Craig Hospital
3425 S. Clarkson St. Englewood, CO 80113 (303) 789-8218
Kaitlin Finch
Family Health West Hospital 624 Eisenhauer St. Grand Junction, CO 81505 (614) 738-2139
Natalie Uyeno
Craig Hospital
3425 S. Clarkson St. Englewood, CO 80113-2811 (303) 789-8218
CONNECTICUT
Joan Cramer
Therapeutic Driving with Occupational Therapy, LLC. 888 Silver Ln East Hartford, CT 06118 (860) 631-4286
GEORGIA
Dan Allison Retired CDRS 142 Lynford Ln Woodstock, GA 30189 (404) 293-3949
Renae Scott Kootenai Health 3662 W Evergreen Dr. Coeur D Alene, ID 83815 (208) 964-9369
ILLINOIS
Danielle Czajkowski STRIVE for Independence 1919 S. Highland Avenue Bldg. C, Suite 119 Lombard, IL 60148 (630) 984-1919
Anne Hegberg STRIVE for Independence 1919 S. Highland Avenue Bldg. C, Suite 119 Lombard, IL 60148 (630) 984-1919
Brandon Lesch Marianjoy Rehabiliation Hospital - BL 118 E Madison Lombard, IL 60148 (630) 909-6080
Monica Scalise Marianjoy Rehabilitation Hospital now part of Northwestern Medicine Driver’s Department 645 N. Kingsbury St Unit 1501 Chicago, IL 60654 (630) 909-6087
Nicole Thonn STRIVE for Independence 1919 S Highland Ave Bldg. C Suite 119 Lombard, IL 60148 (630) 984-1919
INDIANA
Kathy Kachanoski
Columbus Regional Hospital 1732 Timbercrest Dr. Columbus, IN 47203 (800) 841-4938
Carin Mitchell
Mitchell Driving Solutions PO Box 705 New Carlisle, IN 46552 (574) 988-0253
Jeff Perron
Mitchell Driving School 2430 Lingerman Way Avon, IN 46123 (317) 376-7936
Eva Richardville Therapeutic Mobility Services, Inc. 311 Airport North Office Park Ft. Wayne, IN 46285 (260) 417-8399
KENTUCKY
Brian Iadarola Drivabilities 224 N. Hite Ave Louisille, KY 40206 (502) 893-0050
Christi Mckim Drivabilities 224 N. Hite Ave Louisille, KY 40206 (502) 888-6670
LOUISIANA
Michael K Shipp MKS Consultants, LLC 1340 Mitcham Orchard Rd Ruston, LA 71270 (318) 245-7361
MARYLAND
Elin Davis American Occupational Therapy Association 6116 Executive Blvd Ste 200 North Bethesda, MD 20852 (612) 990-4145
MASSACHUSETS
Eugene Blumkin Massachusetts Rehab Commission 600 Washington Street Boston, MA 02211 (617) 204-3721
Youssef Jichi YJ Automotive D.B.A Westside Service 351 Belmont St Brockton, MA 02301 (508) 583-9375
MICHIGAN
C Kerry Jones The Space Between 26875 Church St. Edwardsburg, MI 49112 (269) 663-0226
NEW YORK
Gail Babirad Rehabilitation Technology Associates, Inc. PO Box 540 Kinderhook, NY 12106 (800) 987-2753
Jurgen Babirad Rehabilitation Technology Associates, Inc. PO Box 540 Kinderhook, NY 12106 (518) 758-7887
John Lorenzetti, OTR/L, CDI, DRS FLX Driver Rehabilitation, LLC 4144 High Banks Rd. Geneva, NY 14456 (315) 585-9198
Andrew Streit Stevens Driving School LLC 4060 Seneca St. West Seneca, NY 14224 (716) 674-2340
Raanan Zidile Tri-Boro Driver Rehabilitation & Mobility Services, Inc. 1642 Coney Island Ave Brooklyn, NY 11230
Q’Straint/Sure-Lok 4031 NE 12th Terrace Oakland Park, FL 33334 (954) 986-6665
Royale Mobility LLC 100 Newark Street Haverhill, MA 01832 (978) 374-4530
Stellantis c/o EWI Worldwide 1000 Chrysler Drive Auburn Hills, MI 48326 (800) 255-9877
Sure Grip Hand Controls 4850 Route 102 Upper Kingsclear, NB E3E 1P8 (506) 363-5289
Tempe Mobility 7975 S. Autoplex Loop Tempe, AZ 85284 (480) 598-2383
TMN 58 Hachermesh St. Haifa, Israel 31000 073-2229222-200
Toyota Motor Sales, USA, Inc 6565 Headquarters Drive Plano, TX 75024 (469) 292-4649
Twining Consulting, Inc. 18071 Mount Washington St. Unit A Fountain Valley, CA 927086118 (562) 272-7231
Vantage Mobility 5202 S. 28th Place Phoenix, AZ 85040 (800) 348-8267
DATES TO REMEMBER
This calendar of upcoming events is provided as a service to NMEDA members. NMEDA NEWS cannot guarantee the accuracy of the information provided. Please verify dates and locations with the organizations listed.
NMEDA Board of Directors Meetings
Next Meeting: April 17, 2025 at 11 a.m. Eastern
Monthly, on the 3rd Thursday of Each Month
Check your email for the most up-to-date schedule.
NMEDA Virtual Town Hall
Next Town Hall: April 30, 2025 at 1:30 p.m. Eastern
Visit www.abilities.com/newyork for more information.
Abilities Expo - Chicago
June 20-22, 2025
Visit www.abilities.com/chicago for more information.
To have your information included in Dates to Remember please email them to ariel.ifill@nmeda.org. Please note submissions must be made at least 12 weeks in advance.
