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REFERENCES Adams, J. (2003). A New Model for Emergency Care of Geriatric Patients. Academic Emergency Medicine, 10(3), 271-274. http://dx.doi. org/10.1197/aemj.10.3.271 Agency for Clinical Innovation (ACI). (2014). ACI Acute Care Taskforce - NSW Medical Assessment Unit Model of Care. Sydney: Author. Retrieved from https://www.aci.health.nsw.gov.au/networks/acute-care-taskforce/mau-nsw American Academy of Family Physicians (AAFP). (2017). Critical Challenges for Family Medicine: Delivering Emergency Medical Care - “Equipping Family Physcians for the 21st Century” [Position Paper]. Retrieved from http://www.aafp.org/about/policies/all/critical-challenges. html Association for the Wellbeing of Children (AWCH). (2010). The experience of waiting in an emergency department: What’s it like for children and their families? Retrieved from http://www.awch.org.au/pdfs/AWCH-ED-Report.pdf Aubusson, K. (2017). NSW emergency departments face record flow of patients, Bureau of Health Information report shows. The Sydney Morning Herald. Retrieved from http://www.smh.com.au/national/health/nsw-emergency-departments-face-recordflow-of-patients-bureau-of-health-information-report-shows-20170313-guwsii.html Australasian College for Emergency Medicine (ACEM). (2014). Emergency Department Design Guidelines. Retrieved from https://acem. org.au/getattachment/cde7e04a-fb7d-423a-bfef-217965809d7a/Emergency-Department-Design.aspx Australian Design Review. (2012). Royal Children’s Hospital. Retrieved from https://www.australiandesignreview.com/architecture/ royal-children%E2%80%99s-hospital/ Bishop, K. (2008). From their perspectives: Children and young people’s experience of a paediatric hospital environment and its relationship to their feeling of well-being [Doctoral Thesis]. University of Sydney, NSW. Bluestein, A. (2016). Kaiser Permanente Designed A Health Center That Puts Patients First. Fast Company. Retrieved from https:// www.fastcompany.com/3057404/kaiser-permanente-designed-a-health-center-that-puts-patients-first Business Risks International. (2016). NSW Health Emergency Department Security Review Report. Retrieved from https://www.aci.health. nsw.gov.au/__data/assets/pdf_file/0003/344424/NSW_Health_ED_Security_Audit_Final_15_Aug_2016_-_MOH.pdf Burton, J., Young, J. & Bernier, C.A. (2014) The Geriatric ED: Structure, Patient Care, and Considerations for the Emergency Department Geriatric Unit. International Journal of Gerontology, 8(2), 56-59. https://doi.org/10.1016/j.ijge.2014.01.002 Care Quality Commission (CQC). (2015). Public services must ‘wake up’ to gaps in mental health crisis care, warns CQC. Retrieved from http:// www.cqc.org.uk/news/releases/public-services-must-%E2%80%98wake-up%E2%80%99-gaps-mental-health-crisis-carewarns-cqc Emergency Care Institute NSW. (2013). Aged Care Emergency Model of Care. Retrieved from https://www.aci.health.nsw.gov.au/__data/ assets/pdf_file/0004/273919/eci-ace-moc-version-2.pdf Fitzgerald, G. (2012). Targets alone won’t solve long waits for emergency care. The Conversation. Retrieved from https:// theconversation.com/targets-alone-wont-solve-long-waits-for-emergency-care-10380 Frontier Economics. (2013). Reducing violence and aggression in A&E: Through a better experience. Retrieved from https://www.designcouncil. org.uk/sites/default/files/asset/document/ReducingViolenceAndAggressionInAandE.pdf

ENVISION WELLNESS Acute Health Design

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