Services Handbook
A guide for Northern Territory businesses.
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1,200+
automotive business members across 2,250 member sites in SA and NT
450+
apprentices employed by the MTA and hosted out to employers in SA
350,000+ nominal training hours provided in 2024
90+
schools engaged in the pathways program
these stats are reflective of data captured from June 2024
5,000+
workplace relations queries answered per year
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1,100+ apprentices in training in SA
1 in 2 automotive apprentices train with the MTA SA With our mentor program, we have a
95%
retention rate of 1st and 2nd year apprentices in the NT
270+
qualified technicians upskilled in the last year
6,800+ member engagements across all automotive member divisions
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MTA Board Chair Mark McGuire
Deputy Chair Mark Flynn
Clive Polley
Mark Papillo
Frank Agostino
John Hitchcock
Zoot Scooters
Independent Components Agostino Group
Coast Powersports
North East Mitsubishi, Hillcrest Dial A Tow
Peter Roberts
OG Roberts & Co
MTA Executive Chief Executive Officer Darrell Jacobs
Financial Controller Louise Connelly
Executive Assistant Tracy Simpson
MTA Member Services General Manager Automotive Business Jason Polgreen
Automotive Business Manager (NT) Naomi Blewit
0427 396 007 – jpolgreen@mtasant.com.au
0497 702 020 – nblewit@mtasant.com.au
General Manager Media, Marketing & Policy Kaes Cillessen
Training & Employment Administration Manager Rosemary Mercorella
0400 811 632 – kcillessen@mtasant.com.au
08 8440 2656 – rmercorella@mtasant.com.au
General Counsel & Workplace Relations Manager Industry Engagement Manager Ronan O’Brien Chris Steer 0422 851 218 – robrien@mtasant.com.au
General Manager Apprenticeships Jodi Ryan 0473 508 046 – jryan@mtasant.com.au
0477 827 933 – csteer@mtasant.com.au
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CEO’s Message Welcome to the MTA Services Handbook – your comprehensive guide to all the ways MTA supports, strengthens and leads the automotive industry in the Northern Territory. Our industry is rapidly evolving, and as the peak body dedicated to the automotive sector, the MTA is here to ensure you stay ahead, equipped and ready for the future. While the MTA does not provide apprentice training or employment services in the Northern Territory, we proudly offer industry-leading upskilling programs for qualified technicians.
Members and businesses in the NT can access these specialised courses by making the trip to our state-of-the-art training facilities in South Australia, ensuring they remain competitive in a changing industry. This handbook serves as a roadmap to all MTA’s business-focused services and products, including workplace relations and a wide array of resources tailored to meet your business needs and to ultimately support, grow, protect and strengthen our industry. Together, let’s drive the industry forward.
Darrell Jacobs Chief Executive Officer, MTA SA/NT
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Contents 9 10 13 14
Who We Are
16 18 20 22
Membership
24 27 28 29 30
Workplace Services
32 34 36
Automotive Apprentice Services
38 40 44
Automotive Upskill Courses
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MTA Directory
Our Values Our Promise Our Vision, Mission and Purpose
Why join as an MTA member? Members have access to our expert Workplace Relations Team Business Partners
WR training and upskill courses Services Products Resources
Host a work experience student Apprentice Mentoring Program
Keep your team at the forefront Prepare your business for the future of automotive
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Introduction
Introduction
Who We Are The MTA is the only employer-based organisation dedicated to growing and protecting the automotive retail, service and repair sectors across South Australia and the Northern Territory. The South Australian and Northern Territory automotive sector is one of the most dynamic and innovative industries, contributing more than $2.5 billion to the economy and employing more than 33,000 people. At the MTA, we are dedicated to ensuring that our members and customers are ready to harness these opportunities. With over 1,200 members, the MTA SA/NT is your trusted partner for Work Health and Safety, Industrial Relations, Government Advocacy, Training and Employment and essential industry updates.
Our members adhere to a strict Customer Promise, ensuring they remain trusted professionals in their field. As South Australia’s leading body for automotive apprentice employment and training, we play a pivotal role in equipping the motor trade industry for the future. Our Group Training Scheme is the leading provider of automotive apprentice employment and training in South Australia. We employ more than 450 apprentices and trainees while delivering training to over 1,100 apprentices through our state-of-theart Training Centres located in Royal Park, Cleve and Bordertown.
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OUR VALUES
Introduction
TEAMWORK
We work together, empower and support one another to achieve our common goals.
ACHIEVEMENT
We do our best to exceed expectations, striving for innovation in our delivery of relevant and valued services.
ACCOUNTABILITY
We take ownership of all that we do, each taking responsibility for our part in delivering high quality services.
RESPECT
We understand, acknowledge and appreciate the needs, opinions and values of everyone by embracing the diversity we have within our organisation.
EXCELLENCE
We strive to do and be the best in all that we do every day.
SAFETY
We are committed to a safe workplace for all.
Introduction
– Apprentices at the MTA Automotive Skills Centre at Cleve
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Introduction
– Inside the MTA EV Training Centre
OUR PROMISE
Introduction
CARE
We will supply our products and services with the highest customer care in mind.
PROFESSIONALISM
We will conduct business with the highest level of skill.
TRUTHFULNESS
We will tell you the truth in all our interactions with you.
INITIATIVE
We will be proactive in meeting your needs and expectations. We will explore different options in order to do so.
ETHICS
We will comply with all regulatory frameworks and industry codes of practice. Beyond our legal obligations we have our own moral standards we will always uphold.
INTEGRITY
We will live up to our obligations. We will carry out all operations and transactions in good faith.
ACCOUNTABILITY
We will be open and transparent with you. We will stand behind our promises to you.
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Introduction
OUR VISION
The best automotive services, skills and career provider in SA/NT
OUR MISSION
Protect and grow our member businesses through providing the best services, skills and career solutions
OUR PURPOSE MEMBER SERVICES
Grow, support and protect member businesses.
SKILLS
Be the best training provider for apprenticeships and upskilling in the automotive industry.
CAREERS
Attract, prepare and retain the best apprentice workforce available to automotive hosts.
Introduction
– MTA Automotive Careers Day 2024
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Membership
Membership
Membership
– Joel and Tegan Thring J & T Auto Electrics & Air Conditioning NT, Darwin
As an MTA member, you’ll become part of a large network of businesses dedicated to strengthening and advancing the automotive retail, service and repair industry across South Australia and the Northern Territory. Membership offers your business access to expert business support, industry-specific resources, representation at the government level and discounted rates on essential business services. Your business will also align with the MTA’s trusted and reputable brand, instilling confidence in your customers.
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Membership
Why join as an MTA member? Membership Value and Benefits.
Save money Exclusive discounts and savings on products and services through our trusted business partner network. Access a range of discounts from upskilling courses to workplace resources and services.
Stay competitive Upskill your qualified technicians, at discounted rates, and remain at the forefront of industry advancements.
On-demand support and advice Phone or email our team of Workplace Relations Advisors for industry specific HR and WHS advice. An automotive specialist assigned as your dedicated point of contact.
Safeguard your business Tailored HR manuals and handbooks available at discounted rates A variety of custom automotive print resources to support your daily business operations. Industry specific HR and WHS advice and access to a range of free templates and resources.
Keep ahead of the market Stay informed with reports and publications to make strategic business decisions. Receive timely industry insights and legislative updates.
Have your say to Government Contribute to MTA’s advocacy to drive legislative changes and voice your business concerns to the government.
Membership
No lock-in contracts. Pay monthy with no extra charges.
Attract customers Align with the MTA’s trusted and reputable brand, instilling confidence in your customers.
Network Attend special events to connect with key industry stakeholders and other business owners.
MEMBERSHIP
Members often save well beyond their membership fees thanks to MTA’s exclusive benefits and resources. Do you have a Capricorn Account? You can pay via Capricorn with no additional fees.
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“We’ve been members for over 20 years and MTA are always there when we need professional or industry support” – Alison Turnbull Als Panel Shop
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Membership
Join as a member and gain a dedicated partner to help your business grow, comply and thrive with full support at every step of the way. Our Workplace Relations Team can be contacted on 8291 2000, or at wr@mtasant.com.au
Membership
Members have access to our expert Workplace Relations Team Unlike impersonal call centres, our local Workplace Relations team provides an industry specific approach, ensuring a tailored, dependable service aligned with your unique requirements.
SERVICES AND PRODUCTS
OTHER PROVIDERS
MTA
Cost
Around $10,000 per year
Membership fee*
Award Interpretation
Employment Contract Advice
Wage Advice
Work Health and Safety Advice
Additional Package Costs
Fair Work Representation**
Additional Package Costs
Warranties and Consumer Law Advice No Lock-in Contracts
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Membership fees vary depending on the size of your business. Contact mta@mtasant.com.au or 8291 2000 for a quote.
MTA represents its members in unfair dismissal and general protections claims up to the conciliation stage where the majority of Fair Work Commission matters are finalised. **
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Membership
Business Partners The MTA’s business partners provide exclusive discounts and benefits to our members.
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As a proud Capricorn member, I’ve found the process of paying my MTA membership fees through my Capricorn account incredibly rewarding. I love that I can easily manage my payments and simultaneously earn points that benefit me in other areas of my business...” – Nicole Hughes Rhino’s Diesel Services NT
CareSuper – 1800 005 166 caresuper.com.au
Lane Printing – 8179 9900 orders.mta@laneprint.com.au
Tap into expert superannuation support with dedicated advisers to help you and your team stay compliant and well-informed. Simplify employee contributions with our secure clearing house—making super hassle-free!
Save 20% on all print products (excludes other offers) and bring professional quality to your branding materials.
Officeworks officeworks.com.au/campaings/mtasa
Bunnings Warehouse Bunnings Trade – 134 872
Enjoy exclusive savings and pricing benefits with a 30-day Officeworks Business Account— made for members looking to streamline their office needs.
Access exclusive perks by joining or linking your existing Bunnings Trade PowerPass account, bringing more value and convenience to your business essentials.
Membership
Commonwealth Bank – 13 22 21 Unlock preferential rates on merchant fees, plus special access to a suite of business products and services tailored for growth and efficiency.
Capricorn – 1800 EASIER (1800 327 437) - capricorn.coop Join Australasia’s largest automotive cooperative! Gain access to everything from quality parts and diagnostics to finance solutions and business protection, all designed to support your success.
SP Tools Premium manufacturer of tools for automotive professionals, giving apprentices access to industry-standard equipment at discounted prices.
BUSINESS PARTNERS
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Workplace Services
Workplace Services
Workplace Services
The MTA offers a range of tailored resources, products, and services to support, grow, and protect your automotive business, available to both members and non-members. Our extensive library of industry-specific resources is constantly updated and refined by our expert Workplace Relations team to ensure that you have access to the very latest information.
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Workplace Services
Workplace Services
WR training and upskill courses The MTA has a highly skilled Workplace Relations team who are specialists in delivering industry-specific and practical Workplace Relations training and upskilling to add immediate value to your business.
Paying Your Staff Correctly (Non-Accredited)
Bullying and Harassment (Non-Accredited)
WHS and Safe Work Compliance (Non-Accredited)
HR Basics (Non-Accredited)
Performance Management, Misconduct and Discipline (Non-Accredited)
Use the QR code below to enquire about training sessions with our Workplace Relations team. Training is conducted online for Northern Territory members and can be tailored to meet individual business requirements. Contact the MTA WR team via wr@mtasant.com.au or 8291 2000 to provide you with a quote.
WR TRAINING AND UPSKILL COURSES
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Workplace Services
Services The MTA Workplace Relations team offers a wide range of services and expert advice, tailored to your automotive business, saving you both time and money. Members can access these services at a discounted price.
WR SERVICES
MEMBER EXCLUSIVE
WHS Compliance Audit
Emergency Plan and Manifest
MEMBER EXCLUSIVE
Employment Relations Information System (ERIS)
IR, HR or Payroll Audit
MEMBER EXCLUSIVE
Green Stamp
Initial environmental accreditation
MEMBER EXCLUSIVE
Green Stamp
Environmental re-accreditation for two years
Workplace Services
Products The MTA stocks a selection of handbooks, manuals, maps and information packages for automotive businesses to purchase.
WR PRODUCTS
Members can access these products at a discounted price.
HR and WH&S Manual
Employee Induction Manual
Evacuation Map
Evacuation Map
Small Sites
Large Sites
MEMBER EXCLUSIVE
General HR and WH&S Policies, Procedures or SOP’s
WHS Documents Starter Pack
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Workplace Services
Resources
MEMBER EXCLUSIVE
The MTA has developed informative Human Resources, Consumer Law, Work Health and Safety as well as Environmental content to assist businesses to understand these complex areas.
Work Health Safety (WHS)
Consumer Law Resources
Environmental Resources
Human Resources
To access these valuable tools, simply scan the QR code below to navigate to the workplace services section of our website and choose the resources you wish to explore. When wanting to access a particular resource, you will be prompted to log in with the email address linked to your MTA membership. Once logged in, you can continue browsing without ever needing to re-login unless you clear your browser. If you have any login issues or need assistance, contact our Marketing Department at marketing@mtasant.com.au or call 8291 2000.
WR RESOURCES
Workplace Services
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Automotive Apprentice Services
Automotive Apprentice Services
Automotive Apprentice Services
The MTA supports the Northern Territory automotive industry by providing students with work experience opportunities and dedicated mentorship. This guidance is designed to support students throughout their career journey and encourage long-term retention in the industry.
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Automotive Apprentice Services
Automotive Apprentice Services
Host a work experience student Help nurture the next generation of automotive professionals and keep young talent in the trade by hosting an MTA Training and Employment work experience student. Work experience is a key step in sparking students’ interest in automotive trades. Students aiming to complete a Certificate II in Automotive, while still at school, must undertake work experience and provide proof to enrol in the course. These students play a crucial role in building the next generation of automotive professionals.
Benefits for your business Hands-On Exposure: Know that you are providing real-world automotive tasks to the next generation. Recruitment Pipeline: Host work experience students who could become future apprentices or employees. First Option to Hire: If a student excels and qualifies for an apprenticeship, you get the first opportunity to offer them employment. Insurance Covered: All work experience placements are fully insured, with coverage provided by either MTA Training and Employment or the school.
What’s the process? 1. Express your interest
4. Host the work experience student
2. Meet the candidate
5. We handle the paperwork
3. Set the work experience dates
6. Provide student feedback to us
Get Involved Today! Support the future of the automotive industry while gaining valuable benefits for your business.
WORK EXPERIENCE STUDENT
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Automotive Apprentice Services
Apprentice Mentoring Program The MTA offers a FREE mentorship program designed to support all apprentices employed by or training with the MTA. With over 150 apprentices enrolled into the NT program and a 95% retention rate, the program has become a vital part of sustaining the Northern Territory’s automotive workforce.
What’s in the program? Offers guidance on balancing work, study and personal life Helps apprentices overcome challenges that could impact their training journey Provides personalised support, career advice and mental health resources Includes regular check-ins every 16 weeks to assess progress and address any issues
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Our dedicated mentor, Naomi Blewit, draws on her extensive experience in the trade to provide this program.
The MTA mentor has really helped me with my confidence in the workplace and to showcase my abilities.” – Isaac Lane MyAutoCare apprentice
Naomi Blewit, Automotive Business Manager (NT) nblewit@mtasant.com.au 0497 702 020
MTA MENTORING
Automotive Apprentice Services
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Automotive Upskill Courses
Automotive Upskill Courses
Automotive Upskill Courses
In today’s environment your business and employees need to meet a range of demands and upskilling your workforce is critical to this. MTA Training and Employment delivers nationally recognised and accredited training for qualified automotive technicians and students wanting to upskill.
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Automotive Upskill Courses
Keep your team at the forefront Enquire about the upskill courses we offer. Ensure your business and team is equipped to be more efficient, boosting your bottom line and profitability, by expanding on their skills with the MTA’s wide-range of upskilling training courses. MTA delivers training using the latest technology and practices available in the marketplace, and our trainers have extensive and current industry experience. Upskill training is conducted at the MTA’s Training & Employment Centre in Royal Park, SA.
For more information: www.mtasant.com.au mtatraining@mtasant.com.au | 8241 0522 Training is delivered by MTA Training and Employment | RTO Code: 2293
Automotive Air Conditioning
Automotive Upskill Courses
Forklift
Occupational Recognition Service
Qualified Technician to Auto Electrician Program
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Automotive Upskill Courses
Qualified Technician to Electric Vehicle Technician Program
ADAS Awareness Training For Automotive Technicians
Hybrid and Battery Electric Vehicle – Depower and Reinitialise
Automotive Upskill Courses
Hybrid and Battery Electric Vehicle – Operations and Servicing
CAN Bus Awareness Training For Automotive Technicians
Wheel Alignment
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Automotive Upskill Courses
Prepare your business for the future of automotive Dual Trades Path 1
Path 2
You have two qualified technicians – one Automotive Electrician and one Light or Heavy Vehicle Technician.
You have only one Light or Heavy Vehicle Technician and no Automotive Electrical Technicians in your business.
Your business is ready to have a dual trade apprentice.
Your business is not quite ready to have a dual trade apprentice, but can be, in as little as six months, by upskilling your existing technicians.
Upskill Your Qualified Technicians Your business ready to take the next steps towards preparing for the uptake of Electric Vehicles.
Enrol your technicians in our Qualified Technician to Auto Electrician Program.
Automotive Upskill Courses
Prepare for EV Customers Enrol your technicians in our Qualified Technician to Electric Vehicle Program and get them EV ready in six months.
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Are you making the most of your membership?
MTA Member, Allan Gillet from Hireworks NT, Darwin
Explore the full potential of your membership Don’t miss out on the numerous benefits your MTA membership offers. To learn more, contact us at mta@mtasant.com.au or call 08 8241 0522.
MTA317.1AUG24
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MTA Directory This directory is designed to help you identify the specific team and information you need for any issue or query. If you can’t find what you’re looking for below, please contact us on 8291 2000 and we will put you in touch with the most suitable team member.
QUERY
WEBSITE LOCATION
CONTACT
MEMBERSHIP SERVICES
Automotive Division Specific Information & meetings https://members.mtasant.com.au/events/
Division Specialists mta@mtasant.com.au 8291 2000
Print & Stationary
https://members.mtasant.com.au/shop/
Lane Communications orders.mta@laneprint.com.au 08 8179 9907
Annual Reports
www.mtasant.com.au/annual-reports/
Submissions
www.mtasant.com.au/submissions/
Automotive Zone-Specific Information & meeting
Advocacy Team mta@mtasant.com.au 8291 2000
Membership Enquiries
www.mtasant.com.au/member-services/
Automotive Business Manager (NT) Naomi Blewit nblewit@mtasant.com.au 0497 702 020
Motor Trade Magazine
www.mtasant.com.au/motor-trade-magazine/
Communications Team mta@mtasant.com.au 8291 2000
Special Meetings & Events
https://members.mtasant.com.au/event-category/special-meetingsevents/
Business Partner Enquiries
www.mtasant.com.au/our-partners/
News Finance
Marketing Team marketing@mtasant.com.au 8291 2000
https://members.mtasant.com.au/news/ MTA Finance Department | accounts@mtasant.com.au | 8291 2000 WORKPLACE RELATIONS SERVICES
Workplace Relations Advice & Resources
https://members.mtasant.com.au/workplace-services/
Workplace Relations Training
https://members.mtasant.com.au/workplace-services/wrtraining/
Workplace Relations Products
https://members.mtasant.com.au/workplace-services/products/
Work Health Safety Resources
https://members.mtasant.com.au/workplace-services/whs/
Workplace Relations Team wr@mtasant.com.au 8291 2000
AUTOMOTIVE TRAINING SERVICES
Apprentice Upskilling Training
https://members.mtasant.com.au/training-courses/upskilling-training/
APPRENTICE EMPLOYMENT SERVICES
Work Experience
Automotive Business Manager (NT) Naomi Blewit nblewit@mtasant.com.au 0497 702 020
Customer Service Team mtatraining@mtasant.com.au 8241 0522
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MEMBERSHIP – APPRENTICE TRAINING – UPSKILLING EMPLOYMENT SERVICES – WORKPLACE RELATIONS mta@mtasant.com.au
8291 2000
www.mtasant.com.au
Dedicated to protecting and growing the automotive industry in SA and NT
MTA324.2DEC24