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Overview

Minfos enables you to maximise your store’s performance

Our all-in-one POS/Dispense solution is trusted by over 900 Australian community pharmacies.

The software is built on solid accounting principles that help you manage your cash-flow and maintain accurate records for taxation purposes.

We deliver a comprehensive range of business intelligence tools that you can use to make better decisions.

And, because Minfos is an all-in-one package, you can access a single view of your customer.

What’s more, we provide an accurate product database that helps you maintain accurate drug and retail product information in your system.

Minfos pharmacies can manage all aspects of their business – including dispense, packing, clinical interventions, POS, sales, ordering, inventory management, customers, promotions, loyalty to reporting and more.

Minfos is a division of the EBOS Group (Symbion). For more information, visit www.minfos.com.au

Integrated solution

Minfos is a single solution that manages your entire business from Dispense to Point of Sale. We have seamlessly integrated all our modules to ensure that information flows fluidly between modules so that you can produce accurate and informative reports.

Single customer view

Whether you’re using POS (Till) or Dispense, access everything including your customer accounts, scripts and sales information.

Product Snapshot

Clinical

• Scripts

• Patients

• Reporting

• Calendar

• Packing

• eQueue

• Quick Dispense

• MIMS integration

• My Health Record

• Clinical interventions

• Booking Queue

• Real time prescription monitoring integration

• Active Script List

• eNRMC

• One Click Dispense

Retail

• Till

• Product

• Pricing

• Ordering

• Customer

• Loyalty integration

• Clubs

• Promotions

• Labels

• Calendar

• Minfos Replenish

Minfos App

• Queue labels

• Stocktake

• Creating orders

• Receiving orders

• Product sales

• KPI reports

• Staff sales

• Categorise products Reporting

• Export reports

• Dispense reporting

• Report scheduling

Multi-store

• Pricing - Retail and Dispense

• Real time product updates

• Promotions

• Reporting

• Centralised Customer Statements

Accounting

• Cash management

- Bank transactions

- Bank reconciliation

• Payables

- Cheque remittance

- Supplier history

• Receivables

- Statement

- Debtor’s report

• General ledger

- Chart of accounts

- Trial balance

- Financial statements

• Reports

Add-ons

• Cloud backup

• 3rd party integrations

Support

• Product development

• Customer care

• Online help

• Installation

• Training

- Learning Pathways

• Master Database

Dispense

Easily dispense, quickly access patient and prescription details and enjoy seamless integration with our Till

Send scripts to Till

Dispense scripts and they will be automatically sent to the Till or invoice straight to a customer account

Keep scripts on file

Hold customer scripts on file and be notified at Dispense, drug scan check and Till

Display drug GP%

Minfos displays the GP% during dispensing so that pricing issues can be managed

Create flexible pricing

Set-up drug pricing at a fixed price or apply a mark-up on the cost, list or last buy price for drugs

Set-up preferred manufacturer

If you are dispensing a script using a non-preferred brand, Minfos will prompt you to use a substitute of a preferred manufacturer

Calendar

Use our in-built calendar to leave reminders for staff and note appointments

Drug scan check

Ensure that the correct drug is supplied and easily measure pharmacy staff’s scanning rate using the drug scan check report

Pharmacist check screen

From a single screen perform the final verification process and access all the required information

Robotic integration

Minfos seamlessly integrates dispense robots to efficiently and accurately deliver drugs, manage stock and receipt orders from the robot*

Clinical decision support

We’ve collaborated with MIMS to incorporate their drug to drug and drug-allergy interaction alert modules into the Minfos Dispense workflow

e-Prescribing

Minfos integrates with eRx to safely and securely transmit prescription data to pharmacies

Booking queue

The booking queue makes it easy to dispense and prepare for vaccination appointments

Use eQueue, our electronic script basket, to queue paper or electronic scripts to streamline your workflow.

Packing

Our built-in packing module assists in accurately managing your Dose Administration Aids (DAAs)

Patient profile

Easily maintain and view a patient’s profile

Complicated medication profiles

Supports 8 dose times and multiple trays (up to 5) for patients on many medications

Complex medication dosage management

Accurately manage medication for patients requiring different medication for different days and times

View drugs and drug balances for a customer (Virtual Pillbox)

The Virtual Pillbox shows you all drugs and the drug balances for a customer*

Medication replenishment

Simply filter the Virtual Pillbox balances to view low or negative drug balances to identify what needs to be refilled*

Efficient workflow

Effortlessly queue scripts in dispense from the packing module and charge to the customer account in 1-click*

Bulk substitution

Easily perform a bulk substitution when your preferred brand changes

Blister pack templates

Customise your blister templates for your packing provider

Safely archive records

Packing runs and pack changes are archived so you can easily reference them in the future

* Relates to Meditec and DoseAid

Minfos delivers a safe, accurate and cost-effective packing program.

Point of Sale (POS)

Everything you need to effectively manage your business

Extensive functionality

From the Till view inventory, product information, pricing, sales promotions, customer details, transactions and more

Real-time information

SOH and price changes are updated in real-time enabling convenient visibility across Minfos

Touch screen

With the tap of your fingers complete transactions, find product information or enter customer data

Customise Till

Create custom Till hot keys to suit the pharmacy and customise discounts that can be reported on

Add a Note to a Sales transactions

Add brief notes to sales transactions from the Till, which may be helpful for transactions that contain purchase orders or reference numbers that you wish to record against a specific sale

Scripts at Till

Once a script is dispensed, it is immediately available at the Till

PBS notifications

PBS Online rejections are prompted at the Till, so any scripts with issues can be resolved before the customer leaves the pharmacy

Receipts

Flexible receipt options including eReceipts (both SMS or Email) and paper receipts

Integrated EFTPOS

Seamless integration with 3rd party EFTPOS machines

Credit card surcharge

You can set up surcharges for different payment types to automatically apply at the Till, calculated as a percentage of the transaction total

Customer account warnings

Receive account warning to ensure account limits aren’t exceeded

Auto-prompt to upsell

You can set-up automatic prompts to upsell companion products, recommend alternatives or offer multi-buy promotions

Product Management

Easily

manage product information to achieve greater control over your inventory

MNPN (unique product ID)

Minfos issues a MNPN for the life of each product to ensure your product data is consistent and accurate

Suppliers

Multiple suppliers can be managed for the same product

Multiple barcodes

Minfos supports multiple barcodes for a single product (i.e. Same product with different packaging)

Companion products

Mark products as companion products to assist with up-selling at the Till

Product auto-reminders

If you have a short-dated, non-stocked or discontinued product, simply add a note in Minfos and you will be prompted at the Till, when ordering or dispensing

Calendar

Use our in-built calendar to leave reminders for staff and note appointments

Stocktake

Minfos offers extensive stocktaking capabilities through wireless scanners that can be reported on

Label maintenance

Create new labels or customise existing product, shelf or promotional labels

Product Quick Fix

The ability to make bulk stock card changes quickly and easily

Category Maintenance

Categorise a product 6 different ways to meet different needs for ordering, reporting, stocktaking, pricing etc.

Pricing Control

Effortlessly manage retail pricing across all categories to maximise your profits

One screen

From a single screen quickly review and price your products

Update price individually or by bulk mark-up

You can add or change pricing on a product-by-product basis, apply a bulk mark-up based on categories, KVI and more

Price review

We provide tools that help you analyse your pricing strategies by categories, orders, pricing policies, GP% and much more

Rounding options

Auto-round the new product price (e.g. nearest to 5 cents or 9 cents)

Review GP% effect

Use our tools to review the effect on your GP% before implementing price updates to your products

Set performance guidelines

Set GP% or mark-up% performance guidelines for your categories

Manage KVIs

Choose and set products as Known Value Items (KVIs)

Update labels

Easily print labels for all retail price changes

Minfos Clubs

Offer special pricing to a particular group(s) of customers or run a reward program based on purchases of a particular group of products

Ordering Functionality

Understand your inventory, control your stock and make data-driven purchasing decisions

Electronic ordering

Place orders electronically with our integrated functionality available with PharmX and MXV gateways

Minfos Replenish

Let Minfos take charge to make data driven decisions and automate ordering processes, including automatically sending orders before cutoff time

Auto-generate order

Auto-generate orders and update as required before placing the order

Date range or seasonal ordering

Create an order based on the purchases made during a date range or seasonal orders based on sales from the same time the previous year

Set order parameters

Set-up product ordering parameters so they are taken into consideration when ordering

Auto

collect invoices

Any of your invoices waiting for collection in the PharmX and MVX gateways will be collected automatically, saving you time and providing visibility of incoming stock as it is invoiced to your store

Order at the best price

Displays the latest buying deal information when creating an order*. When an order is generated Minfos will take the deals into account and ramp up or decrease the stock ordered accordingly

Order prompts

When manually adjusting an order, Minfos will prompt if ordering parameters are not met e.g. for minimum order quantity or order multiples

Inter-store stock transfer

Easily transfer stock between pharmacies

Email orders to suppliers

Export orders to PDF and send orders directly via email to suppliers

Compare invoice costs

Review current and last invoice costs

*Deals are managed externally to Minfos

Promotions

Effortlessly manage your promotions and use our reports to analyse their success

Auto-management

Automatically start and stop promotions

Reports

Run report to capture how GP% is tracking

Multiple promotions

Multiple promotions can be run to support one or more campaigns at a time

Shelf talkers

Customise shelf-talkers to suit store needs

8 Promotional types

Create a promotion by selecting from one of our 8 different types of promotions and customise to suit your needs

Copy promotions

Reuse completed promotions, by copying all the products into a new promotion

Import or export promotions

Allows you to import a promotion from your brand or head office. Or export it to share with another store

Customers

We provide you with a single customer view so you can get better insights to improve sales

Centralised customer records

Whether you’re using POS (Till) or Dispense, access everything including your customer accounts, scripts and sales information

Report

Identify your loyal customers using our top customer report so you can create strategies to keep them coming back

Marketing

Mail merge customers to create personalised marketing campaigns

Customer accounts

Manage your customer accounts for every day customers and setup third party accounts to assist with management of insurance claims

Direct debits

Easily receive and reconcile customer account payments paid via direct debit

SMS Connect

Personalise and send SMS messages to your customers directly from Minfos

Email customer accounts

Reduce postage and handling cost by emailing your customer accounts with tailored account message

Set reoccurring charges to customer accounts

Save time by setting up monthly or weekly reoccurring charges to be automatically charged to customer accounts

Link family members

Link family members to the one account to easily process transactions

Auto invoice for nursing home and hospital patients

Minfos can automatically invoice any scripts for a patient in that facility

Learn more about your shoppers using our customer product and sales history reports to build strong and lasting customer relationships.

Loyalty

Use the loyalty integration to create and manage customer loyalty programs using points or cash

Managing loyalty

Easily manage your loyalty member’s details and issue a card or replacement card from the Till

Redeeming loyalty

Process loyalty sale and redeem cash or points

Product management

Effortlessly include or exclude products from the loyalty program

Supports virtual* and physical loyalty cards

Exclude dispense items

Minfos automatically excludes prescription items from earning or redemption of loyalty currency

Customer account

Invoice a loyalty sale to a customer account

Lay-by

Loyalty can even be applied for lay-by sales with the loyalty currency earned only after the final payment has been made

Grow your business by creating a custom loyalty program that rewards customer loyalty.

*Talk to your loyalty provider regarding your programs’ features

Business Intelligence Reports

All the numbers you need to analyse your business performance and make informed decisions

Comprehensive reports

With over 200+ reports available, there is a report for customer, stock movement, pricing, product, sales performance, staff, discrepancies, promotions, KVI reports and more

Customer insights

Find out what your customers are purchasing and when they are purchasing

Inventory management

Ensure you are well stocked for top-selling products and reduce negative stock or dead stock

Product performance

Analyse stock movement, turnover, gross profit, dead stock, purchasing and stock valuation

Staff

Understand your staff performance by viewing their total sales over a specific timeframe, sales by hour or their overall sales contribution

Sales performance

View your store’s profit, loss and sales trends through reports on:

• Hourly, daily, weekly, and monthly sales

• Category sales

• Sales comparison

• Promotion sales

• Generic drug sales

• Top-selling and under-performing product sales

KPI report

This report combines several reports into one, saving you time and providing you with information on:

• Sales

• Customer data

• Inventory cost

• Compare current and previous year or a specific timeframe

Schedule Minfos reports

Streamline your operations by scheduling key reports. Set and forget - no more manual effort or waiting for reports to run, just timely access to critical information

Our reports will clearly show you how your pricing strategies affect your GP%.

Multi-store

Simplify your multi-store management using powerful management tools and business intelligence reports

Centralised control

Manage products, categories, retail pricing, dispense pricing and promotions to realise cost efficiencies, save time, minimise data entry errors

Create promotions

The Head Office can create and manage a promotion and send to all stores

Centralised pricing

Pricing can be managed by Head Office for single or tiered pricing for both retail and dispense

Sales report

Head Office can produce reports for each store centrally

Stock transfer

Easily transfer stock between stores within the group

Centralised Customer Statements

Streamline your customer statement management. Head Office gains comprehensive oversight, with the ability to view account information from all stores and manage Direct Debit payments seamlessly

We’ve simplified your day-to-day operations and added more automated features so you can focus on growth.

Store 1,2,3... Single or Tiered

Accounting

Understand your profit and loss position and get clarity of your cash-flow situation

Cash Manager

Manage your bank transactions, supplier information and bank reconciliation with Minfos

Payables

Use Minfos to manage the money owed (liabilities) by the business to its suppliers, by recording invoices, credits, cheques and payment to suppliers

Receivables

Manage money owed to the business by the bank, PBS payments, credits, cheques and transfers from customers

General Ledger (GL)

Minfos provides transaction summaries and produces financial reports for accounting purposes including GST BAS statements, GL Journals, Trial Balance and Chart of Accounts

$ $ $ $

Get clear visiblity of your profit and performance.

Minfos App

Quickly stocktake using your mobile phone or barcode scanner

Adjust stock levels

Scan product barcodes and simply update the stock levels

Faster data entry

Quick and real time stock adjustments

Manage labels

Queue labels in Minfos Stock Manager for printing

Quick search

View a product’s retail price, last count date and current SOH

Create orders

Add a product to order using the app, review & send via Minfos

Receipting an order

Do more on the go by using the Minfos app to easily receipt an order individually by product or in bulk by scanning the SSCC barcode*

Assign Products to a Category

Minfos App has been designed to allow pharmacy staff to ‘walk the store’ and assign products to the correct Category

*Wholesalers need to integrate with this functionality via their electronic ordering gateway

A time saving multi-functional app that allows you to digitalise your stock counts for efficient stocktakes.

How it works

Use your mobile phone or barcode scanner to Quickly count stock

$5.99

Add products to order Queue labels to print

Minfos Cloud Backup (MCB)

Protect your Minfos store data, including your sales, dispense, patient details and stock information

Cloud storage

The Minfos store data is backed up offsite to provide you peace of mind

Secure storage

Your Minfos store data is kept safe and secure in an Australian Amazon data centre

Industry standard

We use industry-standard encryption to protect your Minfos store data

Fully automated

This is an automatic service that directly integrates with your Minfos system so there is no need for extra installation steps for you to manage or training needed once you sign-up

Minfos maintained

Minfos maintains the backup for you, so you don’t need to do anything to manage this process

Fast access

In the event you lose your Minfos store data, contact Minfos and we will get you up and running as soon as possible

120 days backup

We store up to 120 days of your backup

Legal and compliant

This service is Quality Care Pharmacy Program (QCPP) compliant

Safeguard your Minfos store data against malware, fire or theft.

Master Database

Minfos provides up-to-date product information sourced straight from the wholesaler or supplier

Comprehensive product catalogue

Minfos maintains 500,000 products and we review 4,000+ products daily to ensure data integrity

Product information updates

We provide updates on:

• Product description

• PDEs

• Barcodes

• Wholesaler retail units

• RRPs where available

• New products

• Amended product details

Wholesaler file

We provide product updates sourced directly from Symbion, Sigma, API and CH2

Dispense updates

We provide automatic dispense updates that contains PBS data including drugs on the PBS list, generic equivalents and drug costs

Product Merge files

These files help the store remove duplications, ensuring the product database is kept clean for accurate ordering and reporting. The Auto Merge configuration saves staff time by greatly reducing the number of merges that need to be reviewed