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Contents Overview
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Product Snapshot
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Dispense
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Packing
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Point of Sale (POS)
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Product Management
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Pricing Control
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Ordering Functionality
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Promotions
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Customers
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Loyalty
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Business Intelligence Reports
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Multi-store
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Accounting
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Minfos App
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Minfos Cloud Backup (MCB)
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Master Database
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Help Centre
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Integrations
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Overview Minfos enables you to maximise your store’s performance Our all-in-one POS/Dispense solution is trusted by over 850 Australian community pharmacies. The software is built on solid accounting principles that help you manage your cash-flow and maintain accurate records for taxation purposes. We deliver a comprehensive range of business intelligence tools that you can use to make better decisions. And, because Minfos is an all-in-one package, you can access a single view of your customer. What’s more, we provide an accurate product database that helps you maintain accurate drug and retail product information in your system. Minfos pharmacies can manage all aspects of their business – including dispense, packing, clinical interventions, POS, sales, ordering, inventory management, customers, promotions, loyalty to reporting and more. Minfos is a division of the EBOS Group (Symbion). For more information, visit www.minfos.com.au
Everything you need to manage a successful pharmacy. 4
Integrated solution
Single customer view
Minfos is a single solution that manages your entire business from Dispense to Point of Sale. We have seamlessly integrated all our modules to ensure that information flows fluidly between modules so that you can produce accurate and informative reports.
Whether you’re using POS (Till) or Dispense, access everything including your customer accounts, scripts and sales information.
Dispense
Dispense Reports
Packing
Till
Customers
Stock Manager
Reporting
Promotion
Cash Manager
Payables
Receivables
General Ledger
Personnel
Self Service Portal
Remote Login
Exit
Minfos Net
End Of Day
Graphing
Multi-Store
Product Catalogue
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Product Snapshot
Clinical
Retail
Minfos App
Reporting
• Scripts
• Till
• Queue labels
• Product sales
• Patients
• Product
• Stocktake
• KPI reports
• Reporting
• Pricing
• Creating orders
• Staff sales
• Calendar
• Ordering
• Receiving orders
• Export reports
• Packing
• Customer
• eQueue
• Loyalty integration
• Quick Dispense
• Clubs
• MIMS integration
• Promotions
• My Health Record
• Labels
• Clinical interventions • Booking Queue • Real time prescription monitoring integration • Active Script List
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Multi-store
Accounting
Add-ons
Support
• Pricing - Retail and Dispense
• Cash management
• Cloud backup
• Product development
• 3rd party integrations
• Customer care
• Real time product updates • Promotions • Centralised Ordering • Online Reporting • Centralised Customer Accounts
- Bank transactions - Bank reconciliation • Payables - Cheque remittance - Supplier history • Receivables
• Online help • Installation • Training - Learning Pathways • Master Database
- Statement - Debtor’s report • General ledger - Chart of accounts - Trial balance - Financial statements • Reports
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Dispense Easily dispense, quickly access patient and prescription details and enjoy seamless integration with our Till Send scripts to Till
Robotic integration
Dispense scripts and they will be automatically sent to the Till or invoice straight to a customer account
Minfos seamlessly integrates dispense robots to efficiently and accurately deliver drugs, manage stock and receipt orders from the robot*
Keep scripts on file Hold customer scripts on file and be notified at Dispense, Drug Scan and Till Display drug GP% Minfos displays the GP% during dispensing so that pricing issues can be managed Create flexible pricing Set-up drug pricing at a fixed price or apply a mark-up on the cost, list or last buy price for drugs Set-up preferred manufacturer If you are dispensing a script using a non-preferred brand, Minfos will prompt you to use a substitute to a preferred manufacturer
Clinical decision support We’ve collaborated with MIMS to incorporate their drug to drug and drug-allergy interaction alert modules into the Minfos Dispense workflow e-Prescribing Minfos integrates with all current PES providers to safely and securely transmit prescription data to pharmacies Booking queue The booking queue makes it easy to dispense and prepare the vaccine in line with the patient’s appointment or efficiently dispense for vaccination appointments
Calendar Use our in-built calendar to leave reminders for staff and note appointments Drug scan check Ensure that the correct drug is supplied and easily measure pharmacy staff’s scanning rate using the drug scan check report Pharmacist check screen From a single screen perform the final verification process and access all the required information * Talk to your robotic vendor regarding your robot’s functionality
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Use eQueue, our electronic script basket, to queue paper or electronic scripts to streamline your workflow.
Packing Our built-in packing module assists in accurately managing your Dose Administration Aids (DAAs) Patient profile Easily maintain and view a patient’s profile
Blister pack templates
Complicated medication profiles
Customise your blister templates for your packing provider
Supports 8 dose times and multiple trays (up to 5) for patients on many medications Complex medication dosage management Accurately manage medication for patients requiring different medication for different days and times
Safely archive records Packing runs and pack changes are archived so you can easily reference them in the future * Relates to Meditec and DoseAid
View drugs and drug balances for a customer (Virtual Pillbox) The Virtual Pillbox shows you all drugs and the drug balances for a customer * Medication replenishment Simply filter the Virtual Pillbox balances to view low or negative drug balances to identify what needs to be refilled* Efficient workflow Effortlessly queue scripts in dispense from the packing module and charge to the customer account in 1-click*
Minfos delivers a safe, accurate and cost-effective packing program.
Bulk substitution Easily perform a bulk substitution when your preferred brand changes
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Point of Sale (POS) Everything you need to effectively manage your business Extensive functionality
Integrated EFTPOS
From the Till view inventory, product information, pricing, sales promotions, customer details, transactions and more
Seamless integration with 3rd party EFTPOS machines
Real-time information SOH and price changes are updated in real-time enabling convenient visibility across Minfos Touch screen With the tap of your fingers complete transactions, find product information or enter customer data Customise Till Create custom Till hot keys to suit the pharmacy and customise discounts that can be reported on Add a Note to a Sales transactions Add brief notes to sales transactions from the Till, which may be helpful for transactions that contain purchase orders or reference numbers that you wish to record against a specific sale Scripts at Till Once a script is dispensed, it is immediately available at the Till PBS notifications PBS Online rejections are prompted at the Till, so any scripts with issues can be resolved before the customer leaves the pharmacy Receipts eReceipts and Prompt for paper docket
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Credit card surcharge You can set up surcharges for different payment types to automatically apply at the Till, calculated as a percentage of the transaction total Customer account warnings Receive account warning to ensure account limits aren’t exceeded Auto-prompt to upsell You can set-up automatic prompts to upsell companion products, recommend alternatives or offer multi-buy promotions
Product Management Easily manage product information to achieve greater control over your inventory MNPN (unique product ID)
Calendar
Minfos issues a MNPN for the life of each product to ensure your product data is consistent and accurate
Use our in-built calendar to leave reminders for staff and note appointments
Suppliers
Stocktake
Multiple suppliers can be managed for the same product
Minfos offers extensive stocktaking capabilities through wireless scanners that can be reported on
Multiple barcodes Minfos supports multiple barcodes for a single product (i.e. Same product with different packaging) Companion products Mark products as companion products to assist with up-selling at the Till Product auto-reminders If you have a short-dated, non-stocked or discontinued product, simply add a note in Minfos and you will be prompted at the Till, when ordering or dispensing
Label maintenance Create new labels or customise existing product, shelf or promotional labels Product Quick Fix The ability to make bulk stock card changes quickly and easily Category Maintenance Categorise a product 6 different ways to meet different needs for ordering, reporting, stocktaking, pricing etc.
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Pricing Control Effortlessly manage retail pricing across all categories to maximise your profits One screen
Set performance guidelines
From a single screen quickly review and price your products
Set GP% or mark-up% performance guidelines for your categories
Update price individually or by bulk mark-up You can add or change pricing on a product-by-product basis, apply a bulk mark-up based on categories, KVI and more
Manage KVIs
Price review
Easily print labels for all retail price changes
We provide tools that help you analyse your pricing strategies by categories, orders, pricing policies, GP% and much more
Minfos Clubs
Rounding options
Choose and set products as Known Value Items (KVIs) Update labels
Offer special pricing to a particular group(s) of customers or run a reward program based on purchases of a particular group of products
Auto-round the new product price (e.g. nearest to 5 cents or 9 cents) Review GP% effect Use our tools to review the effect on your GP% before implementing price updates to your products
Analyse and manage your pricing strategies with more visibility. 12
Ordering Functionality Understand your inventory, control your stock and make data-driven purchasing decisions Electronic ordering
Order at the best price
Place orders electronically with our integrated functionality with PharmX
Displays the latest buying deal information when creating an order*. When an order is generated Minfos will take the deals into account and ramp up or decrease the stock ordered accordingly
Auto-generate order Auto-generate orders and update as required before placing the order Date range or seasonal ordering Create an order based on the purchases made during a date range or seasonal orders based on sales from the same time the previous year Set order parameters
Order prompts When manually adjusting an order, Minfos will prompt if ordering parameters are not met e.g. for minimum order quantity or order multiples Inter-store stock transfer Easily transfer stock between pharmacies
Set-up product ordering parameters so they are taken into consideration when ordering
Filter options
Auto collect invoices
Email orders to suppliers
Any of your invoices waiting for collection in the PharmX gateway will be collected automatically, saving you time and providing visibility of incoming stock as it is invoiced to your store
Export orders to PDF and send orders directly via email to suppliers
Filter supplier orders by company and, or by category
Compare invoice costs Review current and last invoice costs
*Deals are managed externally to Minfos
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Promotions Effortlessly manage your promotions and use our reports to analyse their success Auto-management Automatically start and stop promotions Reports Run report to capture how GP% is tracking Multiple promotions Multiple promotions can be run to support one or more campaigns at a time Shelf talkers Customise shelf-talkers to suit store needs 8 Promotional types Create a promotion by selecting from one of our 8 different types of promotions and customise to suit your needs Copy promotions Reuse completed promotions, by copying all the products into a new promotion Import or export promotions Allows you to import a promotion from your brand or head office. Or export it to share with another store
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Customers We provide you with a single customer view so you can get better insights to improve sales Centralised customer records
Set reoccurring charges to customer accounts
Whether you’re using POS (Till) or Dispense, access everything including your customer accounts, scripts and sales information
Save time by setting up monthly or weekly reoccurring charges to be automatically charged to customer accounts
Report
Link family members
Identify your loyal customers using our top customer report so you can create strategies to keep them coming back
Link family members to the one account to easily process transactions
Marketing
Minfos can automatically invoice any scripts for a patient in that facility
Mail merge customers to create personalised marketing campaigns
Auto invoice for nursing home and hospital patients
Customer accounts Manage your customer accounts for every day customers and setup third party accounts to assist with management of insurance claims Direct debits Easily receive and reconcile customer account payments paid via direct debit SMS Connect
Learn more about your shoppers using our customer product and sales history reports to build strong and lasting customer relationships.
Personalise and send SMS messages to your customers directly from Minfos Email customer accounts Reduce postage and handling cost by emailing your customer accounts with tailored account message
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Loyalty Use the loyalty integration to create and manage customer loyalty programs using points or cash Managing loyalty
Exclude dispense items
Easily manage your loyalty member’s details and issue a card or replacement card from the Till
Minfos automatically excludes items dispensed from earning loyalty currency and having promotional discounts applied at the Till
Redeeming loyalty Process loyalty sale and redeem cash or points Product management Effortlessly include or exclude products from the loyalty program Supports virtual* and physical loyalty cards
Customer account Invoice a loyalty sale to a customer account Lay-by Loyalty can even be applied for lay-by sales with the loyalty currency earned only after the final payment has been made
Grow your business by creating a custom loyalty program that rewards customer loyalty. *Talk to your loyalty provider regarding your programs features
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Business Intelligence Reports All the numbers you need to analyse your business performance and make informed decisions Comprehensive reports
Sales performance
With over 200+ reports available, there is a report for customer, stock movement, pricing, product, sales performance, staff, discrepancies, promotions, KVI reports and more
View your store’s profit, loss and sales trends through reports on:
Customer insights Find out what your customers are purchasing and when they are purchasing Inventory management Ensure you are well stocked for top-selling products and reduce negative stock or dead stock Product performance Analyse stock movement, turnover, gross profit, dead stock, purchasing and stock valuation
• Hourly, daily, weekly, and monthly sales • Category sales • Sales comparison • Promotion sales • Generic drug sales • Top-selling and under-performing product sales KPI report This report combines several reports into one, saving you time and providing you with information on: • Sales • Customer data
Staff Understand your staff performance by viewing their total sales over a specific timeframe, sales by hour or their overall sales contribution
• Inventory cost • Compare current and previous year or a specific timeframe Export Easily export your reports to Excel and PDF
Our reports will clearly show you how your pricing strategies affect your GP%. 17
Multi-store Simplify your multi-store management using powerful management tools and business intelligence reports Centralised control Manage products, categories, retail pricing, dispense pricing and promotions to realise cost efficiencies, save time, minimise data entry errors Create promotions The Head Office can create and manage a promotion and send to all stores Centralised pricing Pricing can be managed by Head Office for single or tiered pricing for both retail and dispense Sales report Head Office can produce reports for each store centrally Stock transfer Easily transfer stock between stores within the group Centralised ordering Allows Head Office to create and submit product orders on behalf of stores Centralised Customer Accounts Give your customers the freedom to shop at any of your stores and receive one statement
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We’ve simplified your day-to-day operations and added more automated features so you can focus on growth.
Product Maintenance
Management
Category Maintenance
Store 1,2,3...
Reporting
Promotions
Single or Tiered Pricing
Centralised Customer Accounts
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Accounting Understand your profit and loss position and get clarity of your cash-flow situation Cash Manager Manage your bank transactions, supplier information and bank reconciliation with Minfos Payables Use Minfos to manage the money owed (liabilities) by the business to its suppliers, by recording invoices, credits, cheques and payment to suppliers Receivables Manage money owed to the business by the bank, PBS payments, credits, cheques and transfers from customers
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General Ledger (GL) Minfos provides transaction summaries and produces financial reports for accounting purposes including GST BAS statements, GL Journals, Trial Balance and Chart of Accounts
Get clear visiblity of your profit and performance.
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Minfos App Quickly stocktake using your mobile phone or barcode scanner Adjust stock levels Scan product barcodes and simply update the stock levels Faster data entry Quick and real time stock adjustments Manage labels Queue labels in Minfos Stock Manager for printing Quick search View a product’s retail price, last count date and current SOH Create orders Add a product to order using the app, review & send via Minfos Receipting an order Do more on the go by using the Minfos app to easily receipt an order individually by product or in bulk by scanning the SSCC barcode*
*Wholesalers need to integrate with this functionality via their electronic ordering gateway
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A time saving multi-functional app that allows you to digitalise your stock counts for efficient stocktakes.
How it works
Use your mobile phone or barcode scanner to
Quickly count stock
$5.99 $5.99
Add products to order
Queue labels to print
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Minfos Cloud Backup (MCB) Protect your Minfos store data, including your sales, dispense, patient details and stock information Cloud storage The Minfos store data is backed up offsite to provide you peace of mind Secure storage Your Minfos store data is kept safe and secure in an Australian Amazon data centre Industry standard We use industry-standard encryption to protect your Minfos store data Fully automated This is an automatic service that directly integrates with your Minfos system so there is no need for extra installation steps for you to manage or training needed once you sign-up Minfos maintained Minfos maintains the backup for you, so you don’t need to do anything to manage this process Fast access In the event you lose your Minfos store data, contact Minfos and we will get you up and running as soon as possible 120 days backup We store up to 120 days of your backup Legal and compliant This service is Quality Care Pharmacy Program (QCPP) compliant
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Safeguard your Minfos store data against malware, fire or theft.
Master Database Minfos provides up-to-date product information sourced straight from the wholesaler or supplier Comprehensive product catalogue
Wholesaler file
Minfos maintains 500,000 products and we review 4,000+ products daily to ensure data integrity
We provide product updates sourced directly from Symbion, Sigma, API and CH2
Product information updates
Dispense updates
We provide updates on:
We provide automatic dispense updates that contains PBS data including drugs on the PBS list, generic equivalents and drug costs
• Product description • PDEs • Barcodes • Wholesaler retail units • RRPs where available • New products • Amended product details
Merge files These files help the store remove duplications, which in turn ensures that the database is kept clean and accurate for stock ordering and receipting. Merges can be configured to auto merge. Greatly reducing the number of merges that need to be reviewed
Minfos database provides you with a catalogue of accurate product information, which means less manual entry and reduced data errors for you. 25
Help Centre We’re ready to provide you with all the training and support you need so you can get the most out of Minfos Online help Our Help Centre provides you with step-by-step guides, tips and FAQs. Visit www.help.minfos.com.au today Installation Our expert installers step in once you become a Minfos customer to ensure you hit the ground running Training We know time is money, which is why our Trainers will teach you all the Minfos tips to improve your retail performance including: • Dispense • Retail management • Stock control • Promotions and pricing
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Solutions
DispenseP
Loyalty
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acking
Promotions
Stock Manager
Customers
Multi-store
Centralised Ordering
Integrations Seamlessly integrate to extend your Minfos software For a full list of our integration partners plus more information, please visit www.minfos.com.au
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