Loyalty Pawn's Three Balls Chronicle Volume 4 Issue 4

THREE BALLS CHRONICLE VOLUME 4 / ISSUE 4

April 2021

IN THIS ISSUE Letter from the President Letter from the General Manager Loyalty Pawn Family Store Manager Updates Golden 1 Center Events Upcoming Sales Upcoming Birthdays and Anniversaries and New Hires Top Performers in February Loyalty Pawn’s Core Goals, Values and Visions Employee Services Corner

Team Loyalty!!

Happy April Everyone! Thank you again to everyone for all of the hard work that everyone puts in everyday, you guys are still doing an amazing job even with everything that has gone on in the past year. We thank you and hope that everything dies down soon! Easter is Sunday, April 4th and hope that everyone had a Happy Easter and got to spend it with their friends and family. Don’t forget to check out the monthly newsletters electronically, on the Issuu app. So be sure to check that out so you can share with friends and family! Be sure to also check out our new political page and lastly, keep doing an amazing job Team Loyalty and let’s make 2021 an amazing year!!

Letter from the President Hello Team Loyalty, Congratulations to Team Loyalty we hit a new record! We had the largest in-store sales total in company history. Thank you for all the hard work. Three stores hit the $100k club, extra shout out to Florin, El Camino and Broadway. Broadway pushed extra hard the last two days and killed it to just sneak into the $100k club. WELL DONE to all teams! Every location crushed sales in March. Companywide we are over 10% above our in-store sales projections for the first quarter of this crazy 2021. Keep up the great work. As long as these stimulus checks and tax returns keep coming in, we should continue to do well in sales.

We do want to continue to keep an eye on our loan balance and do the best we can to grow that number. It is difficult to do every March and I am extremely confident that the loan balance will come back soon enough. We have done a great job to stay viable and headed upward as a company.

We will continue to look for ways to improve. For instance, we just hired a new firm to help with a new website and social media posts. I know many of you are working with them to help to create new content. I have seen many of them, keep up the great work. We are doing our best to keep up with the inventory needs. Jewelry seems pretty easy but the general merchandise is a bit more difficult to source. Another positive, Loyalty Pawn has always been a supporter of conventions, and focus groups are back and these give us a great opportunity to team build and learn more about the industry and any new trends coming our way.

Finally, please take a look at the political page within this newsletter. I have looked up each of your addresses and put your state and federal representatives along with their contact information. I would love to set up appointments with your representative so we can teach them about our industry. This is one way our state association (CAPA) has suggested for us to help positively promote our industry.

Gratefully, Stan Lukowicz President

A Letter from the General Manager Hello Everyone, What a strong sales Month! We are gaining more foot traffic and things are trending back to normal. It was nice to see all the challenges throughout the month. Each week the stores were communicating their goals, and some surpassed their expectation. We are anticipating the next two months to bring in a steady flow of people. Please don’t forget to capture follow up cell phone #’s as well as e-mail addresses. We will be gradually reaching out to our clients for added services, promotions, and discounts.

It is that time to highlight the top salesman for the month as well as the top salesman for the quarter. The sales leaders for the month were, Dominic T. who sold $46,095.50, 2nd place was Jason Wagner who sold $25,782.24 and 3rd place was Tony Mora who sold $25,034.14. Great job gentlemen! This month 3 stores sold over $100,000.00. This is the first time that we have done this!

Also, for the first quarter of 2021 Dominic sold the most following Joseph Carreras and Norma Bobadilla from West Sacramento store.

We are not at the end of seeing customers come in with money in their pocket. On top of the government stimulus, tax money too is starting to enter the stores. We have had many redeems in March as well as layaway payments. Layaways continue to grow strong, and the payments seem to be timely when well maintained. Layaways continue to be a success for us. Layaway pick-ups alone in the month of March were 37% of Elcamino Sales, 40% of Roseville Sales, 65% of Broadway sales, 42% of West Sac sales and 39% of Florin sales. All the time it takes to secure layaways and merchandise is starting to payoff. Keep up the good work everyone!

To conclude, we have been working well with the Jeff Trimble in getting our online ads up to par. We are committed to bringing in monthly ads to help gain foot traffic for the long haul. Digital campaigning is quite new to us still however, we are certainly being creative in casting new videos and stories. Thank you everyone for your involvement and patience with this transition. Like many other things that we dive into that is new, we are prepared to see this through successfully.

Sincerely, Wayne Silliman General Manager “It is not your customer’s job to remember you. It is your obligation and responsibility to make sure they don’t have the chance to forget you.” – Patricia Fripp

Loyalty Pawn Family Greetings Loyalty Family, First things first what a great stride from all the stores in sales last month! What an incredible accomplishment from everyone but especially team Florin for setting a new goal to beat in one month and teams Broadway and El Camino also for hitting over 100k in sales. Let's keep this momentum going everyone! I would also like to congratulate Tony Mora in becoming a father to his beautiful baby daughter. Great job everyone getting those videos recorded for our new ads and social media campaigns. This month we are going to ger to know Juanita, one of the SLA’s from the El Camino team.

1. Who is your hero and why? Dad, my dad had a bad past and didn’t let his mistakes stop him from being successful as well as being an active dad in my life.

2. What is your favorite family vacation? My favorite family vacation was when my dad took my family to Mexico, and we got to have endless amounts of tacos and beautiful views. My dad wanted us to know our history and show us where the battle of Puebla took place.

3. What did you want to be when you were small? I wanted to be a police officer.

4. What is your favorite game or sport to watch and play? My favorite game to play is Call of duty 5. What would you sing at karaoke night? I would sing Glamorous by Fergie.

6. Have you ever had a nickname? What is it? Of course, Nita.

7. Would you rather win the lottery or work at the perfect job? And why? I would rather win the lottery because, with the money that I win I can create my own perfect job and work for myself.

8. Who would you want to be stranded with on a deserted island? Hmm probably my brother-in-law Leon, he is an outdoors man and can teach me how to hunt and stay alive. He also cooks amazing and is very levelheaded. It makes it better that we are also best friends.

9. If you could go back in time, what year would you travel to and why? If I could go back in time, I would go back to 2019 to see my grandma again. We could cook and eat all day.

10. How would your friends describe you? My friends would say that I’m very headstrong, funny, sarcastic and loyal.

11. What is the worst gift you have ever received? Worse gift I ever received, was probably no gift lol. I’m not picky it’s the thought that counts.

12. What are some of your hobbies? Some hobbies I have is writing in my journal, working out, and reading from time to time.

13. If you were a super-hero, what powers would you have? If I were a super-hero my superpower would be able to have the ability to use 100% of my brain. With knowledge comes power.

14. What would you do if you won the lottery? If I won the lottery the first thing I would do is pay off all my debt, purchase a house for myself then my parents. And of course, start some big investments and start my own food truck business. Selling amazing BB que plates.

15. What is the tallest building you have been to the top of? I don’t know If I ever been in a tall building, I’m so short everything seems so tall lol.

16. What is your favorite holiday and why? My favorite holiday must be Christmas, I love all the food that comes around December like Tamales, pozole, menudo, and pan dulce, and just being around family all under the same roof.

17. What is your favorite sports team? Washington Redskins 18. What is one of your favorite movies? Mean Girls of course 19. What three items would you take with you on a deserted island? Tactical Shovel to break down trees to make me a home, a volleyball to have my own Wilson, and a fishing net to eat all the sushi.

20. What was your favorite subject in school? Science, I know all the elements on the periodic table 21. What is the most unusual things you’ve ever eaten? Probably eating crickets in Mexico, I went to see the pyramids and these ladies were selling them there in powered candy. It tasted amazing!

22. Do you collect anything? Knifes and shoes.

23. What three things do you think of the most each day? Food, the gym, and my goals.

24. On a scale from 1-10 how funny would you say you are? 1000000000000000000000000 25. Where do you see yourself in 6 months? In 6 moths I see myself in a pawn shop, giving out loans and selling jewelry. 6 months is such a short period of time lol, but I do know for sure I’ll have a new home to move into.

Shop Talk Manager Updates El Camino Team Loyalty, Everyone break out the champagne glasses and a toast to team El Camino for the great and amazing job they accomplished in sales for March Madness raking in a whopping $104.172.16 a record high for March. We are proud to say that our hunger and high moral will continue to break sales records for this location. In other news we are continuing to lock in layaways on purses and designer brands due to Louis Vuitton doesn't offer layaway like we do. Always remind our clients about our 10-10 program they immediately have a sigh of relief when you tell them “only a small fraction of the price takes it off the shelf” No interests, No initial Fees everything goes to the principal also No penalties if you pay it off early. It works every time moving forward into April hope everyone had a great Easter and has completed their taxes also with the new stimulus checks be prepared with inventory. Cheers from El Camino Tony Mora

Florin Mall Hello Loyalty Pawn Family, I hope everyone is doing well. Wow, I can’t believe third quarter is over already. We were able to hit a record high in sales for Team Florin. We were able to sell a little over $124k last month. Everyone did an excellent job in qualifying our clients to get them what they needed. Team Florin will be celebrating on April 6 for the great accomplishment.

We will be heading out to Top Golf for an evening of fun. Florin tracked about 7.5 jewelry pieces sold per day and we'll continue to keep that number. We are still on track to hit our end-of-the-year sales goal. Great job to all stores, I believe everyone was able to generate great sales numbers last month. Tax money and stimulus are continuing to roll in so let’s keep pushing for those sales. Let’s have an awesome April Loyalty Team. Life is short. Time is fast. No replay. No rewind. Enjoy every moment as it comes.

Mark Xiong

Roseville Hello Team Loyalty, What a crazy March and a huge end to Q1! Great job to everyone and amazing job to all the stores that hit $100k in sales for the month of March. I want to give a big shout out to Dominic T. and Joseph T. for being 1st and 2nd in sale for the first quarter of 2021. Dom and Joe are always pushing each other for sales and their competitiveness is awesome to watch. They both are always hustling on social media posting sales and getting new customers into the store and I’m very proud of their hard work and dedication.

Fun Fact: Sales representatives who use social media sales are 50% more likely to reach or exceed their sales targets.

More than 30% of All online transactions come from mobile devices.

Justin Martinez

Broadway Hello Everyone, Door unlocks, alarm is turned off, and the lights flick on. 6 very awesome team members walk in the door. They are known as the Broadway rangers. (cue power rangers theme music in your head) The day begins like any other. The team begins helping the customers with their purchases and loans. The day is going well and the team works together flawlessly.

All of a sudden their day is interrupted by the evil Florin Team! They came to steal the Broadway Ranger's customers and mess up their beautiful sales floor! (here is where you would gasp in shock) The team morphs into their crime fighting attire. (stretchy blue and green spandex) Kirby and George rush to protect the jewelry. Mike sprints to make sure the loans stay safe and guarded. Travis and Josh shield the customs from florin's attack. One by one the evil Florin Team begins to fall and retreat. John kicks each of them out the door. The store is safe and lives to sell another day. This will not be the last the Broadway Rangers hear from the evil Florin Team. But for today, Florin was defeated.

John Mark

West Sacramento Hello Team, Can you believe it?? in a blink of an eye, March is gone!!!but in the other hand, what a way to finish the last month of the first quarter. Team West sac is CRUSH our MTD and YTD 2020 SALES AND LAYWAYS!!!!. Set a store record for over $80,000 in sales and we double our layaway balance to 75k . Congratulation to team Florin, El Camino and Broadway for hitting a breaking point at $100,000 in sales, way to go. Our Goal is to Join in on the 100k club and be number one in layaway balance in the company (watch out Florin).Team West sac was decorated for easter and we are looking for a volunteer to wear the bunny outfit, let team west sac know if you are up to the challenge. We are hiring, please let friends and family know, how awesome it is to be part of Loyalty Pawn Family.

As always, we continue to wear a facemask and sanitize as frequently as possible. Please stay safe and healthy. We look forward to new challenges and overcoming old ones.

Jose Velazquez

Political Page This is out new political page for the newsletter. Below is each of your state and federal representatives along with their contact information. I would love to set up appointments with your representative so we can teach them about our industry. This is one way our state association (CAPA) has suggested for us to help positively promote our industry. Please take a moment to reach out to your representatives to be able to inform them about our industry!

Store number

Employee Barragan, Marcos

Assembly Jim Cooper

Senate Dr. Richard Pan

Becerra, Javier

Ken Cooley

Dr. Richard Pan

Bobadilla, Norma

Kevin McCarty

Dr. Richard Pan

Bonton, Joshua

Jim Cooper

Dr. Richard Pan

Contreras, Joseph

Kevin Kiley

Jim Neilsen

5

Davis, Brandy A

Kevin McCarty

Dr. Richard Pan

4

Dozier, George

Jim Cooper

Dr. Richard Pan

4

Erlanger, Kirby J

Jim Cooper

Dr. Richard Pan

Gutierrez, Juanita G

Ken Cooley

Jim Neilsen

2

Iqbal, Zabiyah

Jim Cooper

Dr. Richard Pan

1

Lewis, Ramsey N

Ken Cooley

Dr. Richard Pan

4

Lukowicz, Lauren

Ken Cooley

Dr. Richard Pan

4

Lukowicz, Stanley J

Ken Cooley

Dr. Richard Pan

4

Mark, John

James Gallagher

Jim Neilsen

3

Martinez, Justin

Ken Cooley

Jim Neilsen

McCracken, Orry S

Kevin McCarty

Dr. Richard Pan

Molina, Paul E

Ken Cooley

Dr. Richard Pan

Molina, Ricardo

Ken Cooley

Dr. Richard Pan

1

Mora, Tony

Kevin McCarty

Dr. Richard Pan

2

Palomares, David

Ken Cooley

Dr. Richard Pan

1

4

Federal Doris Matsui Diane Fienstein Ami Bera Diane Fienstein Doris Matsui Diane Fienstein Doris Matsui Diane Fienstein Tom McClintok Diane Fienstein Doris Matsui Diane Fienstein Doris Matsui Diane Fienstein Doris Matsui Diane Fienstein Ami Bera Diane Fienstein

D D D D D D D D Rep Rep D D D D D D D Rep

Doris Matsui Diane Fienstein Doris Matsui Diane Fienstein Ami Bera Diane Fienstein Ami Bera Diane Fienstein

D D D D D D D D

John Garamendi Diane Fienstein Ami Bera Diane Fienstein Doris Matsui Diane Fienstein Ami Bera Diane Fienstein Doris Matsui Diane Fienstein Doris Matsui Diane Fienstein Ami Bera Diane Fienstein

Rep Rep D Rep D D D D D D D D D D

Rodriguez, Jennifer M

Jim Cooper

Dr. Richard Pan

Doris Matsui Diane Fienstein

D D

3

Silliman, Wayne

Kevin Kiley

Jim Neilsen

4

Tobin, Travis

Jim Cooper

Dr. Richard Pan

3

Tognolini, Dominic

Kevin Kiley

Jim Neilsen

Torres, Michael A

Kevin McCarty

Dr. Richard Pan

Rep Rep D D Rep Rep D D

Velazquez, Jose

Jim Cooper

Dr. Richard Pan

Tom McClintok Diane Fienstein Ami Bera Diane Fienstein Tom McClintok Diane Fienstein Doris Matsui Diane Fienstein Doris Matsui

5

Diane Fienstein Ami Bera Diane Fienstein

Wagner, Jason

Ken Cooley

Dr. Richard Pan

3

Walker, Brittany

Ken Cooley

Jim Neilsen

Doris Matsui Diane Fienstein

2

Xiong, Ah

Jim Cooper

Dr. Richard Pan

Doris Matsui Diane Fienstein

2

Xiong, Mark

Jim Cooper

Dr. Richard Pan

2

Xiong, Mike

Jim Cooper

Dr. Richard Pan

Doris Matsui Diane Fienstein Doris Matsui Diane Fienstein

Assembly Member Jim Cooper Ken Cooley Kevin McCarty Kevin Kiley James Gallagher

Democrat Democrat Democrat Republican Republican

https://a09.asmdc.org/ https://a08.asmdc.org/ https://a07.asmdc.org/ https://ad06.asmrc.org/ https://ad03.asmrc.org/

Democrat Republican

https://sd06.senate.ca.gov/ https://nielsen.cssrc.us/

Democrat

https://matsui.house.gov/

Democrat

https://www.feinstein.senate.gov/public/

Democrat

https://bera.house.gov/

Republican

https://mcclintock.house.gov/contact

Democrat

https://garamendi.house.gov/

State Senate Dr. Richard Pan Jim Neilsen

Federal Representative Doris Matsui Diane Fienstein Ami Bera Tom McClintok John Garamendi

D D D D D Rep D D D D D D

Golden 1 Center Upcoming Events

Due to the recent events, Coronavirus (COVID-19), all events, Kings Games and all events, have been cancelled at the Golden 1 Center. Once everything gets back to normal, we will continue to put events up that are available to request tickets for. The Golden 1 Center is still closed for events due to COVID-19, but we hope that they open up again soon and Go Kings!!

Monthly Birthstone Guide This will help educate you about some of the more popular semi and precious stones we come across and it will also help you close some more sales. The idea is to educate you on each month’s birthstone as you can arrange your cases properly and make suggestions to our clients that may be browsing or even looking for a gift. Let’s think outside the box when utilizing this information JANUARY – Garnet

FEBRUARY -- Amethyst

MARCH – Aquamarine

APRIL – Diamond

MAY – Emerald

JUNE –Pearl & Alexandrite

JULY – Ruby

AUGUST – Peridot

SEPTEMBER – Sapphire

OCTOBER – Opal & Tourmaline

NOVEMBER – Citrine & Topaz

DECEMBER – Topaz & Turquoise

Anniversaries, Birthdays and New Hires April Anniversaries There are no anniversaries to our team for this month!

April Birthdays Juanita Gutierrez April 30th

March New Hires There are no new hires to our team from last month!

TOP PERFORMERS IN MARCH Sales in Dollars

Productivity in Dollars

Phys. Transactions Done

1st

Dominic Tognolini (Roseville #3)

Brittany Walker (Roseville #3)

Paul Molina (Florin #2)

2nd

Jason Wagner (West Sac #5)

Paul Molina (Florin #2)

Brittany Walker (Roseville #3)

3rd

Tony Mora (El Camino #1)

Javier Becerra (El Camino #1)

David Palomares (Florin #2)

4th

Joseph Contreras (Roseville #3)

Ricardo Molina (El Camino #1)

Dominic Tognolini (Roseville #3)

5th

Brandy Davis (West Sac #5)

David Palomares (Florin #2)

Orry McCracken (El Camino #1)

Loan/Buy/Layaway End of Month Balances Loan Balance

Buys Balance

Layaway Balance

Loyalty Pawn #1 El Camino

$1,037,725.00

$2,795.00

$119,554.19

Loyalty Pawn #2 Florin Mall

$1,171,628.00

$4,305.72

$120,804.16

Loyalty Pawn #3 Roseville

$863,405.00

$6,199.00

$84,676.34

Loyalty Pawn #4 Broadway Loyalty Pawn #5 West Sacramento

$677,909.00

$4,840.75

$110,617.98

$390,708.00

$4,527.00

$75,074.48

Loyalty Pawn’s Goals, Values, and Visions “The Leader in Local Lending” Company Wide Goals • To Offer Immediate Relief with a Short-Term Loan.

• To Develop, Recruit and Inspire an Elite Work Force, Driven by Loyal

Business Practices.

• To Provide the Highest Standard of Quality, Commitment and Value to Every Customer in Our Loyalty Pawn Family!

Core Values • Loyalty • Dedication • Creativity

Company Vision • Loyal People Committed to Everyday Satisfaction

Loyalty Pawn Employee Services Corner April cold with dripping rain Willows and lilacs brings again, The whistle of returning birds, And trumpet-lowing of the herds.

–Ralph Waldo Emerson (1803–82)

Just for fun April Days…

• Apr. 1: Sweet Potato Day • Apr. 4: Easter Sunday • Apr. 6: International Pillow Fight Day • Apr. 7: National No Housework Day • Apr. 17: Blah, Blah, Blah Day • Apr. 21: Go Fly a Kite Day • Apr. 26: National Richter Scale Day • Apr. 27: National Sense of Smell Day

APRIL Showers Bring May Flowers…or so the folklore goes!

• • • • •

April 2 is Good Friday.

April 4 is Easter Sunday. Did you know that Easter’s date is related to the full Moon?

April 12 marks the start of Ramadan (beginning at sundown).

April 22 is Earth Day. April 30 is National Arbor Day.

APRIL ASTRONOMY The Full Pink Moon- April’s full Pink Moon will rise on the night of Monday, April 26, reaching peak illumination at 11:33 P.M. ET. This full Moon is one of two supermoons this year. Learn more about April’s full Moon here.

April Moon Phases •

Last Quarter: Apr. 4, 6:04 A.M. EDT

•

New Moon: Apr. 11, 10:32 P.M. EDT

•

First Quarter: Apr. 20, 3:00 A.M. EDT

•

Full Moon: Apr. 26, 11:33 P.M. EDT

401K-Loyalty Pawn Retirement $avings Program Are you saving for retirement? Why not start today?

If you have completed 12 months of service with Loyalty Pawn, you’re eligible to participate and start putting away those pretax (or post tax Roth) dollars into your very own 401k account. To enroll, send me an email and I’ll help you get started.

Also, for your “loyalty” “dedication” and “perseverance”, Loyalty Pawn contributes 3% of your gross wages into your 401k account an employer contribution weekly— this is whether you defer pre/post tax dollars or not. Just another way of saying, “Thank YOU! We appreciate YOU”

Contact Employee Services at employeeservices@loyaltypawn.com Start saving for retirement’s tomorrow, today!

COVID VACCINE UPDATES Gov. Newsom recently announced that all Californians 16 years old and over will be able to receive a coronavirus vaccination beginning on April 15, and those above 50 years old will be eligible beginning on Thursday, April 1. People can go to whichever vaccine facility is convenient and will accept them. Most county vaccination sites will only vaccinate people who live or work in the county.

If you need other resources for the vaccine, check out these below: CVS Currently, workers of certain industries, people over 65 and people age 16+ with a high-risk medical condition that increases risk of severe illness from COVID-19 can schedule an appointment at select CVS locations.

People can go on the CVS website to sign up for an appointment.

Walgreens As part of the Federal Retail Pharmacy Program, vaccinations in stores began on Feb. 24, for eligible individuals.

If you have questions about COVID-19 and need assistance finding information online or clarification regarding the information, a statewide hotline number is available 8 a.m. – 5 p.m., 7 days a week at (833) 544-2374.

Enjoy the month of April filled with all kinds of cool and kooky activities, good health prevention practices, and personal celebrations for all of us in every culture on this amazing planet we call HOME! Be safe!

Remember, if you need HR, Payroll, Benefits, or Family support, Loyalty Pawn’s Employee Services is only a phone call, text message, or email away, on demand, anytime!

Be well. Be Blessed. Stay Safe! 916-752-2255 employeeservices@loyaltypawn.com

Loyalty Pawn Corporate Office: 1708 Broadway Sacramento, Ca 95818