lifestyle
Business
Orpington business lounge now open! Start Up Bromley has officially opened the doors of its new business lounge in Orpington, located at Orpington Library. Once registered, small businesses and start-ups can use the space to meet with customers and clients, network and receive business support. The new membership programme is designed for anyone starting a business in the borough and is provided by Bromley Libraries in partnership with Bromley Council and the British Library’s Business and IP Centre Network. Registration is free and the facilities are also free to use for members. Pictured (above) at the Open Day are, from the left: Martin Stone from GLL, Lorraine McQuillan from Bromley Council, with Philip Johnson and Dabira Falola from Start Up Bromley. To sign up or for more information see www.better.org.uk/start-up-bromley
Lee’s tip: Responding to criticism If you find yourself having to deal with a complaint or negative feedback, consider the following:
1. Is this someone who you think should be your ideal client?
2. If yes, what has gone wrong with your process that they had a bad experience?
3. If no, then they are not your target audience and you should deal with them courteously and professionally, and learn to not target those type of customers. While we should always be open to feedback that can help us improve our business, it is important that we don’t take all feedback on board and that we stay true to what we want our business to be. It is always hard to hear complaints of your business, but you have to weigh these comments up alongside your positive interactions and reviews. If more people like your business than criticise it, then you know that your business is sound - you have just sold to the wrong person on this occasion. Lee can be emailed at start@the-usp.co.uk or for details see www.the-usp.co.uk
Business Spotlight Name: Compassion Homecare Location: Downe House, 303 High St, Orpington
The people behind the business:
Husband and wife team, Eniko and Tony Benfield.
The background: Compassion Homecare celebrates its 10th anniversary next year. The company offers clients, mostly elderly, support at home including shopping, everyday tasks, personal care and medication management. It is also a nursemanaged company (Eniko is a registered nurse), meaning that they can offer clients both health care and social care at home, eliminating unnecessary admissions to hospital. What they are proud of: Their staff, whom Eniko says have “ploughed through the whole pandemic without any complaints and have really gone the extra mile and rolled their sleeves up, despite of all the changes in care needs”. The company has also taken on a new Care Coordinator and has expanded 28 Life in... Orpington September 2021
the team considerably despite the pandemic. Eniko has recently re-registered as a nurse, and over the last year the company has gone paperless and has introduced new technology including an online care system and app. This has enhanced the client experience by making it safer, and also gives family members peace of mind as they follow the care plan online in real time.
Eniko says: “Having lived in Orpington for 30 years
it’s wonderful to feel part of a community and we’re lucky that we are located at the stunning Downe House. We are always looking for people who are looking to join us in our venture in helping care for the elderly in our community. We offer flexible working and it’s a real feel-good opportunity.”
Get in touch: Call 01689 825155,
email office@compassionhomecare.co.uk or see compassionhomecare.co.uk
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