Customer service, so what?

- Madri

At some stage during the day, we are all both a customer and service provider. So, we know how we would like to be treated as a customer and we understand the value of efficient and friendly service.

GWK is no exception, and we have a commitment towards our clients to provide the best service to them every day. In an ever-changing economic environment and with competitors around every corner, it is the small things that make a difference. We all have a part to play in the difference GWK can make in the lives of our clients, and even your colleagues.

To test your commitment to and knowledge of client service, take part in this short quiz and be sure to sharpen your client service skills regularly! Send an email or a photo of your entry to podcast@gwk.co.za or 063 712 3258 before 15 February 2023 – one lucky employee will stand a chance to win an R1 000 GWK Retail voucher.

1. Why is customer service important?

2. Which is more important, new customers or existing customers? Why?

3. It is not essential to be friendly to clients. True or false?

4. Body language is not as important as spoken words. True or false?

5. Those who work behind the scenes and only with other colleagues do not have to worry about customer service. True or false?

6. If a client wants a product that is not in stock at that stage, what do you do?

7. A smile goes a long way. True or false?

8. Give three examples of good customer service.

9. Shortly describe the ultimate customer service culture in GWK.

Name and surname: Employee number:

Department: Position:

Email and/or telephone number: