5. Implement an appealing hospitality programme
Depending on your role, you will engage in programmes and projects to make hospitality visible. Examples include:
Laying the foundation: developing hospitality in your own organisation and across touchpoints - Mystery visits: visit each other and provide friendly advice about hospitality - Improve digital hospitality: take a critical look at your website and social media channels from your guests’ perspective - Organise training courses and workshops for colleagues with a central message: You make the difference when it comes to hospitality! - Surprise visitors to your tourism office with extra personal attention, such as welcoming them and saying goodbye at the entrance/exit, or asking about their experiences (what have you enjoyed so far and what could be improved?)
16. Creating welcoming destinations - A guide for Destination Management Organisations
