KRM_Kontacto_No.35_EN

Q U A R T E R LY P U B L I C A T I O N Y E A R 1 0 V O L 3 5 , R I V I E R A M A Y A

THE FIRST MARGARITAVILLE® ST. SOMEWHERE COMES TO MÉXICO

Pre opening Margaritaville® Island Reserve Cap Cana The Long Process to a Sustainable Life A Sustainable Future

EDITORIAL Through this editorial I would like to share with you my best wishes for peace and prosperity for you and your families. Likewise, I hope we all stay healthy this new year where team work will be relevant for all business units.

Now that we are starting 2022, we see good occupancy rates and improvements in all areas, and we can’t help thinking about the importance of joining forces and working in harmony for the organization’s greater good, so all of us can receive individual benefits with global objectives. According to different specialists in the subject matter, team work stimulates innovation, improves productivity, and increases team members satisfaction.

Starting the new year with good resolutions and ideas will allow us to thrive in all senses, and definitely get positive results with minimum effort that will allow different teams to have better productivity and attain the next level of excellence on what we do. We need to remember that it is important for all of us to have additional revenue, optimize resources and quality indicators (TripAdvisor, Expedia, Review Pro, etc.). More than ever we need to be responsible with sustainability, remain focused and reinforce our sense of belonging and willingness to improve profitability margins, RevPar and operational benefits. All of the above always focused on the team, in order to align our costs with the objectives, always taking into consideration that recurrent guests are one of the keys to success, through our Gourmet Inclusive, and highlighting the importance of social media (Average Daily Impression, Referral trafficRevenue, Overall Conversion Rate) when getting new reservations.

At Karisma Hotels & Resorts we are clear that the key to success, and one of the most important assets, are collaborators in the various business units. We are all part of that excellence team that allows us to face challenges and opportunities together, as well as attract talent to our new hotels. On the other hand, working as a team generates a positive synergy so we need to keep a broad sense of connection, high empathy levels with others and, moreover, we need to be very professional with the communication style we embrace. I firmly believe that it is not difficult to achieve these aspects, but it is important that all of us provide our knowledge that altogether will allow us to promote solidarity, a sense of belonging and global vision for common objectives. I invite you to consider these notes and let’s hope that in 2022 we remain one team, strong and collaborative to easily face any challenges. I would like to close by sharing the famous quote from Michael Jordan, that I’m sure basketball fans might remember.

INDEX 3 6 7 8

What’s New at Karisma Hotels & Resorts Awards & Acknowledgements Organizational Changes F&B: Mise-en-scene & Training

10

Passion for Sustainability: United Nations Global Compact

14

MAW: Members Appreciation Week

15

IT: USB storage devices, Are they a threat?

16 20 22

Sales: GIVC’S 14th Edition

24

New Openings: Pre-opening Margaritaville Island Reserve Cap Cana

26

New Projects: The First Margaritaville St. Somewhere comes to Mexico

27 30 32 34 36

A Sustainable Future

Exotic & Prestige Travelers Human Capital

Karisma Foundation Kapacitarte Konsintiéndonos The Best of the Best

General Director: Daniel Lozano Editor: Estela Paz Editorial Board: Rubi Castillejo (El Dorado Royale, a Spa Resort, by Karisma) Itzeli Martínez (El Dorado Maroma, a Spa Resort, by Karisma/Palaf itos at El Dorado Maroma), Luis Calderón (El Dorado Seaside Suites, a Spa Resort, by Karisma/Hidden Beach, Au Naturel Resort, by Karisma), Elvis Puc (Margaritaville® Island Reserve Riviera Cancún), Nayeri Ramos (Azul Beach Resort Riviera Cancún), Kemneisha McIntosh-Barrett (Azul Beach Resort Negril), Ruth Alvarez (Nickelodeon™ Hotels & Resorts Punta Cana), Genorys Ferreira (Cedar Creek International), Analie Vargas (Margaritaville® Island Reserve Cap Cana), Armando Sánchez (Margaritaville® St. Somewhere Punta Coco Holbox Island).

“Talent wins games, but teamwork and intelligence, win championships”.

Collaborators: Jocelin Rivera (El Dorado Royale, a Spa Resort, by Karisma/El Dorado Casitas Royale, a Spa Resort, by Karisma/Generations Riviera Maya, by Karisma), María José González (El Dorado Maroma, a Spa Resort, by Karisma/Palaf itos at El Dorado Maroma), Elizabeth Vargas (El Dorado Seaside Suites, a Spa Resort, by Karisma/Hidden Beach, Au Naturel Resort, by

My best wishes for all of you, members of the great Karisma family!

Your friend, DANIEL LOZANO L. Operations Vice president – Hotel Disicion at Karisma Hotels & Resorts.

Karisma), Azbel Rodríguez (Margaritaville® Island Reserve, Riviera Cancún), Daniel Castellón (Azul Beach Resort Riviera Cancún), Lyn Santos (Sustentabilidad), Isabel Arroyo (Fundación Karisma), Daniel Ontiveros (Capital Humano), Irene Barbosa (Ventas), Hotels General Managers, José Ma. Mejía (A&B).

Creative Direction: Antonio Violante Editorial Design & Ilustration: Nadia Pool, Rodrigo Iturbide Revista Kontacto Free quarterly publication, property of Karisma Hotels & Resorts.

Address: Carretera Federal-Tulum Km. 55.3, Centro Playa del Carmen, Quintana Roo, Mexico C.P. 77710. Telephone: +52 (984) 206 3470

2

THE NEW

AT KARISMA HOTELS & RESORTS

AZUL BEACH RESORT RIVIERA CANCÚN

By Karisma 1. The reopening of Le Chique restaurant has a series of classic and seasonal dishes as part of its new “Reborn” menu 2. Our surprise cart has a new more colorful design to get out guests’ attention. It offers esquites, fruit with chili, churros etc.

MARGARITAVILLE® ISLAND RESERVE

By Karisma 1. The first poker dice game is implemented at Rita’s Taco House.

In this activity guests play to “randomly” select their food.

2. Poker game at The Beach House Restaurant.

3. Wine Tasting every Friday at Joe Merchant.

4. We light up Flip Flop Lobby to commemorate Breast Cancer in October.

5. We started a new activity, Paddle Boards race at the beach every week on Wednesday.

issuu.com/karisma-mx /

3

WHAT’S NEW...

EL DORADO MAROMA SPA RESORT

By Karisma Innovations included in food services are: 1. Fish Market: Choose it and we cook it for you…

2. Machete: quesadillas to taste at the beach.

3. Special dinners including amenities were created for Palafitos 4. As well as some delicacies sold zas “Non-package sales”

EL DORADO ROYALE SPA RESORT By Karisma 1. Taco Cart… with a great variety of flavors to create your ideal taco.

2. Closing event for GIVCs. 3. To promote Non-package sales, stickers were added to all Room Service carts with promotions to increase sales.

4. Swings were installed in different areas to motivate picture-taking, that will promote the property when shared by guests in their social media accounts.

NICKELODEON PUNTA CANA

By Karisma 1. This season we welcome a new character. Our guests will enjoy and have fun with BLUE. They can also enjoy breakfast with one of their favorite characters at Zest Restaurant, plus improvements including lobster, Rib-Eye, and salmon. Service hours are from 08:00a.m. to 10:00a.m.

2. Our guests can enjoy a delicious natural coconut water beverage with a twist of liquor at our Jazmin bar, everyday.

4

/ Karisma Hotels & Resorts

WHAT’S NEW...

NICKELODEON RIVIERA MAYA

By Karisma 1. Pajama Jam: New set for breakfast with characters and activities included at Nick Bistro.

2. New Fiesta Mexicana: All guests will have a moment to get close to Mexican culture through the new Fiesta Mexicana implemented at Plaza Orange.

3. Acknowledgement & Celebration GIVCs. 4. We join in the fight against cancer: F&B created different pink beverages, for guests and collaborators, to commemorate this fight together.

5. Some innovations for VNP. 6. Slime Time: Not only during the day, our guests can also enjoy this activity at night.

7. New Shows for guests: Tribe, a magical foray in the Mayan World, Legend: Circus.

issuu.com/karisma-mx /

5

AWARDS & ACKNOWLEDGEMENTS

SPECIAL ACKNOWLEDGEMENT FOR: Margaritaville® Island Reserve Riviera Cancún

Revista Mercado dedicated its December edition to honor Entrepreneurs of the year in the Dominican Republic. We are proud to share that Mr. Jorge L. Feliz German, President of Karisma Dominican, was one of the entrepreneurs acknowledged with this important award, as well as the whole of the Karisma Organization.

THE SECRETARIAT OF SECURITY AND CIVIL PROTECTION acknowledged Margaritaville Island Reserve Riviera Cancun Hotel, FOR PARTICIPATING IN THE 1ST NATIONAL DRILL 2021 THAT TOOK PLACE ON JUNE 21, 2021 AT 11:30HRS, IN THE STATE OF QUINTANA ROO.

LA SECRETARÍA DE SEGURIDAD Y PROTECCIÓN CIUDADANA A TRAVÉS DE LA COORDINACIÓN NACIONAL DE PROTECCIÓN CIVIL OTORGA LA PRESENTE

CONSTANCIA DE REGISTRO MARGARITAVILLE ISLAND RESERVE RIVIERA CANCÚN POR HABER PARTICIPADO EN EL 1ER SIMULACRO NACIONAL 2021 QUE TUVO LUGAR EL DÍA 21 DE JUNIO DE 2021 A LAS 11:30H, EN EL ESTADO DE QUINTANA ROO.

LIC. LAURA VELÁZQUEZ ALZÚA

COORDINADORA NACIONAL DE PROTECCIÓN CIVIL

VERIFICA TU CONSTANCIA ESCANEANDO EL CÓDIGO QR

6

QUINTANA ROO, 21 DE JUNIO DE 2021

/ Karisma Hotels & Resorts

Mr. Jorge Feliz is congratulated by the President of the Republic, Mr. Luis Abinader.

ORGANIZATIONAL CHANGES

NUEVAS INCORPORACIONES

Jose Maria Caro joins our organization as F&B Senior Director, reporting directly to Mr. Daniel Lozano, Operations VP, Hotels & Resorts Division.

From Guecho, Spain, José Maria has several academic degrees obtained at Les Roches, The Culinary Institute of America, and Cornell, The most recent one is an M.B.A in Hospitality & Tourism Management by E.A.E University & Ostelea Tourism Management School. For the last few years he has worked as General Manager, Food & Beverages Director, and Corporate F&B Director at Excellence Hotels & Resorts and Starwood Capital in Miami, Cancun and Puerto Morelos. He has also gained international experience in Barcelona, Madrid and Venezuela.

Besides speaking Spanish, he’s very fluent in English.

Noe Landa Solano as General Manager at El Dorado Maroma Spa Resort by Karisma and Palafitos, reporting directly to the Dorados Operations Direction, Mrs. Paula Negrete.

Mr. Noe Landa has developed part of his professional career at Karisma, as well as at The Blue Diamond Resorts Collection group, and as team leader in the Royalton and Planet Hollywood hotels. Now we have the honor of having him here again as part of this family leading the El Dorado Maroma Spa Resort by Karisma and Palafitos team.

issuu.com/karisma-mx /

7

FOOD & BEVERAGES

RESTAURANT MISE-EN-SCENE & TRAINING In Food & Beverages we have been working hand in hand with all the staff recruited for the opening of the Margaritaville Island Reserve Cap Cana hotel, by Karisma. From setting up consumer centers, to the architecture of the various dishes that will be served in the lavish restaurants, to the standards-training implemented in this department, where, of course, chef Jose Maria Mejia, took care of every detail at all times.

8

/ Karisma Hotels & Resorts

FOOD & BEVERAGES

The following are pictures of their glamorous consumer centers, as well as the activities that took place there: Landshark Parrilla & Brewery With an industrial design, Landshark is one of the most exclusive restaurants in Margaritaville. Open all afternoon until late at night, it is the ideal place to enjoy a homemade Landshark beer, or one of our delicious freshly grilled dishes. Come and get to know our master brewer or enjoy one of our live-music and sports nights on one of our big screens.

Landshark

The Boat House Located in the heart of the Gourmet Village, The Boathouse will provide a culinary experience of a different level, with a variety of food stations that reflect the variety of the local market, highlighting the culinary creativity of our chefs, and the freshly made delicious dishes. Come and enjoy our fiesta at the Boathouse every week, you can’t miss it!

The Boat House Joe Merchant’s

West Indies

Despiértate con un Café Dominicano Premium You will find delicious local coffee at Joe Merchant’s Coffee & Provisions, a morning stop you can’t miss before starting your day in paradise.

West Indies - Rum Runner’s Days of smuggling alcohol are over, but Caribbean Rum has not stopped flourishing in the last century. Rum Runner is a tribute to Caribbean liquor. The Dominican Republic and The Antilles have a long history of producing some of the best rums in the world and this is our guests’ opportunity to get to know that part of history. Be sure to explore our expertly-created seafood specialty menu, including fresh culinary specialties. Rum Runner’s is just a few steps away from our infinity pool, and the white sands in the Juanillo beach.

Frank & Lola’s- Italian Trattoria Frank & Lola’s – Italian Trattoria is a cozy and peaceful restaurant that specializes in authentic Italian food with exquisite traditions from The Old World. You will find that our open-kitchen concept offers a great variety of classic dishes that could be combined with the best wine carefully selected from our exclusive exhibition wine cellar. This is the right place if you are thinking about a romantic dinner with your loved one or celebrating a special occasion.

JWB Steakhouse Every dish at JWB Steakhouse is designed to be more than just a dining experience. You can select your favorite perfectly grilled cut, accompanied by a great variety of classic side dishes. Enjoy our bar, perfect to hang out with friends and enjoy a beer before dinner. You can’t miss the specialty of the house: our creative and handcrafted cocktails. JWB is simply the right destination for foodies.

JWB Steakhouse

issuu.com/karisma-mx /

9

PASSION FOR SUSTAINABILITY

United Nations Global Compact The United Nations Global Compact is a voluntary initiative based on the CEO’s commitment from signatory organizations to implement universal sustainability principles and take action to accelerate the path towards the Sustainable Development Goals.

In 1999, during the World Economic Forum, Kofi Annan (Secretary General of the United Nations) made a proposal to business leaders to start a World Compact of shared values and principles that will provide a human side to the global market. It is a call to companies to align their strategies and operations to the Ten Universal Principles on Human Rights, Labor, Environment and Anti-Corruption, to take measurements that promote the Sustainable Development Goals (SDG). Today, the World Compact has a crucial role in strengthening the business collaboration with the United Nations.

Currently, with more than 14,000 companies and more than 3,000 organizations, with headquarters in more than 160 countries and more than 70 local networks, the World Compact is defending the message that any type of company in any part of the world can play a fundamental role to improve our world.

In October 2021, Karisma Hotels & Resorts signed its adhesion to the United Nations World Compact, making it a company that demonstrates its commitment to achieving the sustainability principles.

Our Sustainability and Social Responsibility strategy meets and follows up concrete actions to fulfill the 10 principles of the World Compact, and every year we will need to demonstrate that we are applying these measurements with ethics, transparency and consistency.

ENVIRONMENTAL CALENDAR FEBRUARY-MARCH FEBRUARY 2

FEBRUARY 4

FEBRUARY 11

MARCH 1

MARCH 3

World Wetlands Day

World Cancer Day

International Day of Women and Girls in Science

Zero Discrimination Day

World Wildlife Day

10

/ Karisma Hotels & Resorts

PASSION FOR SUSTAINABILITY

MARCH 5

MARCH 8

MARCH 20

MARCH 21

MARCH 22

MARCH 26

World Energy Efficiency Day

International Women’s Day

International Happiness Day

International Day of Forests

World Water Day

Earth Hour

Courtesy of Lyn Ohala Santos Rodríguez, Sustainability Senior Manager

issuu.com/karisma-mx /

11

PASSION FOR SUSTAINABILITY

The Long Process to a Responsible Life

Karisma Hotels & Resorts sells luxury, spectacular hotels, gourmet food, unparalleled services, white beaches, turquoise blue sea and lush vegetation. As we need to make sure quality in our products and services is superb, we also need to ensure that our appeal maintains its quality and that resources, on which our hotels and destination depend, will continue to be available, with the best possible quality for all to enjoy.

In this sense, Karisma Hotels & Resorts started an evolution process, as a company that started more than 10 years ago, through which it started measuring its impact on the environment and destinations by establishing policies and processes to reduce it in every aspect.

Currently, Karisma Hotels & Resorts is a company that has positioned itself in the market as a role model in terms of sustainability, by aligning with the Sustainable Development Goals, achieving certifications and important awards in the fields of ecology, ethics, and social responsibility, and, above all, by remaining up to date and generating strategic alliances to achieve the objectives.

2009

NJ Alliance with Travelife begins

2010

NJ Start of Good practices program through the MARTI initiative (Mesoamerican Reef Tourism Initiative)

2016

NJ Second Management system is published

2015

NJ Certification for the prevention of child sex trafficking

2017

NJ Alignment with Sustainable Development Goals NJ Signature of alliance with Sustainable & Social Tourism Summit NJ Earned Socially Responsible Company distinction

2018

NJ Publication of the first Sustainability Report NJ Committing to eliminate single-use plastics

12

/ Karisma Hotels & Resorts

PASSION FOR SUSTAINABILITY

2011

NJ Launch of the program titled “We are going green”

2012

NJ Alliance with Green Globe starts NJ NJ Formal launch of the sea turtle conservation program

2014

NJ The first Environmental Management System is published

2013

NJ Graduation of hotels in MARTI program NJ Alliance with EarthCheck starts NJ Certification of the Rainforest Alliance Greenhouse

2019

NJ Obtaining the first EarthCheck Gold certificate, valid for 5 continuous recertification and continuous improvement years

2020

NJ Publication of the Second Sustainability Report NJ Commitment to animal wellbeing NJ Recognition by Autism-Aware

2021

NJ Alliance with the World Accord NJ Strengthening alliances with WWF & UNICEF

issuu.com/karisma-mx /

13

MAW

HELLO! As a tradition, we celebrate loyalty. During the third week of September, we welcomed Exotic & Prestige Travelers members from all over the world. We had several and exclusive activities for members and an agenda full of entertainment, technology, gourmet trends, world class activities, contests, sweepstakes, workshops, drones show, presentations, open golf tournament, among other customized surprises. We reiterated our commitment with our members: create “The vacations of your life over and over again” Our reputation in excellence, service, friendliness, commitment to service, and honesty are part of the multiple key foundations of our company. For this reason and for many other standards that we adhere to every day, we are preferred by our members coming back to our facilities and making them their second home. During this last appreciation week for our Exotic & Prestige Travelers members 2021 (MAW21) we had an active participation, both at the events and in social media, with the #MAW21 hashtag, with more than 1000+ pictures and multimedia content. We gave away nights stays, resort credits, and several awards in appreciation for attending and being part of our passion for service. We are sharing pictures of the activities that were developed in the different hotels to acknowledge our members and friends.

14

/ Karisma Hotels & Resorts

MAW

issuu.com/karisma-mx /

15

SECURITY FOR IT

USB storage devices,

CAN THEY BE A THREAT?

When we use technology, regardless of the device or gadget, we can always face risks that compromise our security.

That’s why we take precautions and avoid making mistakes.

In this article we will talk about flash drives, something we commonly use on a daily basis. Can they be a threat?

The use of portable storage devices is a growing reality and raises two main concerns for an organization: malware and data theft. It is extremely easy for an unhappy employee to inject malware or steal critical business information using a flash drive. In order to avoid these things, IT teams must establish strong restrictions to devices with the proper USB security.

What is flash drive control and management?

Flash drive management and control is the process of monitoring and restricting USB devices within a network, to protect against internal threats. USB management is essential for data and terminals security and the right USB security software keeps threats off.

Flash drive protection.

How can you avoid it and how can you protect USB devices? The best way is to know the origins of the files copied onto a flash drive, which means that we must avoid copying files downloaded from the internet or from suspicious origins. If you can’t avoid it, the best thing is to have your antivirus software up to date, highlighting the up to date part, because new viruses and new ways to infect files are always arising. It is advisable that the antivirus is also antimalware to avoid trojans and worms that might steal important information.

As an alternative to sharing information, we recommend using a cloud storage service (Google Drive, OneDrive, iCloud, etc.) where you only need to authorize Access to the final recipient through their email address and the transference will be done over the internet and not through a physical device.

Anyway, even knowing the above, if you need to share data using a flash drive, just follow the protection recommendations to have a positive and safe experience.

Courtesy of Juan Carlos Carrillo, IT Director 16

/ Karisma Hotels & Resorts

SALES

KARISMA organizes the 14th Annual Gourmet Inclusive® Vacation Consultant Awards WITH MORE THAN 200 TRAVEL AGENTS Last week Karisma Hotels & Resorts organized one of the most significant events in the All Inclusive travel industry with the 14th Annual Gourmet Inclusive® Vacation Consultant (GIVC) Awards, that honor travel agents with the best performance with the portfolio of the group. This year’s event was held at the new Nickelodeon Hotels & Resorts Riviera Maya and kept the tradition of impressing attendees upon their arrival to the host hotel.

More than 200 travel agents from the United States, Canada, Mexico and Latin America were celebrated at the event for three days, from September 27 to September 30. Executives from Grupo Lomas, Karisma Hotels & Resorts attended the event as well as the governor of Quintana Roo, Carlos Joaquín González.

The Marketing and Sales Forum GIVC Awards was held at Main Stage, the main entertainment place in the resort, and was the first event to be held there since the official opening of Nickelodeon Hotels & Resorts Riviera Maya on August 1, 2021. The event included a welcome reception at Aqua Nick, one of the largest water theme parks in Mexico, with fireworks, drones show, resort tour, and immersive experiences in the property throughout the day. Guests also enjoyed a pool party at the nearby Margaritaville Island Reserve Riviera Cancun, with live music, massage by the pool, and exclusive floating taco bars.

“The theme of the awards ceremony was resilience”, mentioned Marilyn Cairo, Global Sales Vice president. “It was wonderful to acknowledge and celebrate our appreciated GIVCs who, because of the pandemic, had to reinvent themselves in the last 18 months. It’s been an incredibly challenging moment; we are very grateful to these producers and suppliers”.

The main even, the cocktail and gala dinner, plus the awards ceremony were held at El Dorado Royale. This year, the ceremony acknowledged GIVCs in 21 categories, ranging from the best general producers, the best wedding producers, the best producers by Brand, the best producers by region, the Diamond & Elite levels, and a new award called Palm Award, which symbolizes strength and resilience.

The Palm Award acknowledges agents with strong roots and an unshakeable commitment to the Karisma Hotels & Resorts portfolio, who are able to overcome challenges and obstacles that arise on their way. The winners of the Palm Award included James Berglie from Be All Inclusive; Mark Faldmo from Columbus Travel; Michelle Fee & Vickie Garcia from Cruise Planners; Monica Karnes from LaMacchia Travel; Sarah Bonsall from Sunset Travel and Laure Poffenberger from Travel & Luxury Vacations.

The ultimate acknowledgement, the Hall of Fame award, is granted to the person who has made a significant difference in El Dorado Spa Resorts, Azul Beach Resorts, Generations Resorts, Nickelodeon™ Hotels & Resorts and Margaritaville Island Reserve brands by increasing their general production. The 2021 award was for Michael Schellhase from Travel Haus from St. Louis, MO.

issuu.com/karisma-mx /

17

CAPITAL HUMANO

WE ARE KARISMA We keep updating our program, including more additions to the Human Capital portfolio for all business units.

We recently relaunched the program “Somos….”, [We are…] available for all countries with more interesting content for the new millennial and centennial generations, that is now translated to both languages in all regions. We invite all business units to share presentations from other countries for collaborators to know more about the destinations where Karisma is present.

We also included new social media in our media portfolio to attract new talent, and to make known how we live each moment in the organization, where we are all part of its daily events. This new social media is Instagram and is available in both languages.

We invite you to follow us!

18

/ Karisma Hotels & Resorts

EXOTIC & PRESTIGE TRAVELERS

Kapacitarte

Konsintiéndonos

20

/ Karisma Hotels & Resorts

EXOTIC & PRESTIGE TRAVELERS

Karisma Foundation

The Best of the Best

issuu.com/karisma-mx /

21

NEW OPENINGS

Margaritaville® Island Reserve Cap Cana Last November 1st we had the pre-opening of the hotel at Cap Cana, with the presence of Mr. Edilbrando Perez, President of KRM and Mr. Daniel Lozano, Operations VP for the Hotels Division, among other executives in the organization. It was a warm day; we received our first guests and we also had the opportunity to acknowledge collaborators, with the Founder’s pin, who have been supporting us since the beginning of the construction work to get to this memorable date. We also had the official Kick-off meeting, headed by Mr. Lozano and Mr. Manuel Gonzalez, Property Director.

22

/ Karisma Hotels & Resorts

NEW OPENINGS

We would like to share a few pictures of those moments, mementos of the story that is the beginning for Karisma in the charming destination Cap Cana in the Dominican Republic. We also remind you that on the next edition of the Kontacto magazine, we will present an overview of the official opening.

issuu.com/karisma-mx /

23

NEW PROJECTS

THE FIRST MARGARITAVILLE® ST. SOMEWHERE COMES TO MEXICO Margaritaville® St. Somewhere™ by Karisma, Punta Coco, Holbox Island, is a boutique hotel located on the west end of Isla Holbox, northwest of Cancun.

This property is much more than a place to stay — it is an island state of mind. Its design is faithful to the outdoors, natural concept, and to the escape style of the island. The whole property is elevated 2 meters above the ground, and villas are connected through local wooden bridges.

24

/ Karisma Hotels & Resorts

Its White beaches, the azure sea and its extensive beach offers every guests an ideal place to find the tranquility they’re looking for. It also has an extensive list of activities inside and outside the property that will allow them not just relax, but also to have fun and explore every corner of the island.

St. Somewhere has 39 exquisite suites designed in natural tones, built with 100% Mexican materials. Even the sink in each room is handcarved marble by Mexican craftsmen. These suites are distributed among 7 buildings, offering unique privacy for every guest — (including suites with small plunge pools or direct access to the main pool and swim-up bar).

NEW PROJECTS

The beautiful property offers 2 restaurants with an excellent variety of food and beverages faithful to the island’s flavor and culinary tradition of the Yucatan Peninsula. Each of our dishes and beverages are made with passion and love for our guests.

Lone Palm Bar & Swim-Up Bar connected with the sprawling main pool is an excellent place for guests to enjoy their favorite beverage by the pool. Choose between a wide variety of tropical cocktails and Premium beverages served throughout the day.

The Sand Bar & Pan American Grill is an impressive place thanks to its spectacular ocean views and its eclectic menu with seafood, ceviches, grilled preparations and catch-of-the-day are the most significant aspects of the culinary experience.

The Harbour House Peninsular Cuisine & Wood Stove Bar is a relaxing environment during the day and totally transforms through the night. It offers an exquisite cuisine that is frequently underestimated in the peninsula. Our cuisine invites you to savor unique, creative and ancestral creations.

Are you looking for something more traditional? The wood fired oven offers creations that go from pizza, piadini, focaccia, bruschetta to other creative culinary proposals.

Do you want to be part of this new and unique concept of the Karisma Hotels & Resorts portfolio?

Do not hesitate to contact us. We look forward to it!

issuu.com/karisma-mx /

25

CREATING A BETTER WORLD

A SUSTAINABLE FUTURE IN

AZUL BEACH NEGRIL,

BY KARISMA Our fellow coworkers from Jamaica created a program with the topic “The right environment right now means a sustainable future”, focused on social, health personal, financial and structural activities.

Their explanation: We can’t create the right physical environment if we are not healthy (Personal environment [health]), be economically feasible (Financial environment), and have good relationships with others (Social environment).

SOCIAL ENVIRONMENT A team from the Negril police station came to talk about how people who understand a safe environment could bring benefits.

PERSONAL ENVIRONMENT A doctor from the Hanover Health Department was invited to raise awareness about COVID19 vaccines. Team members shared their concerns and were able to get an answer. 110 team members attended.

FINANCIAL ENVIRONMENT Prevision Pros, owner, and CEO explained how the team can reach their objectives and move towards growth within their financial environment.

PHYSICAL ENVIRONMENT On October 1, Jamaica celebrates the National Tree Planting Day. The team celebrated that day by planting local trees in specific areas in the property.

For the third year, the staff had the opportunity to turn trash into a garbage dump. The theme for this year was “Everything revolves around the ocean” and each participant had to explain how the items they used to tailor their attire could prevent water contamination. The winning team was Front Office, they received 5 tickets for a boat trip, courtesy of Stanley’s Watersports and a gift basket. Entertainment got second place. A total of 70 members of the team watched the show.

26

/ Karisma Hotels & Resorts

KARISMA ADRIATIC

4 ATP TENNIS TOURNAMENTS

AT AZUL BEACH RESORT MONTENEGRO For the first time in Montenegro, 150 tennis players (male children under 15 years old) from all over the world had the opportunity to obtain their ATP points. It was also the first time that these young tennis Montenegro players had the opportunity to get their ATP points in their hometown.

Tournaments were celebrated between August 30 and September 26 at Azul Beach Resort Montenegro, in collaboration with the Montenegro Tennis Federation and the Bellevue Tennis Club in Ulcinj. Matches were done in 6 clay courts and all winners received a great award of 15,000 dollars.

Azul Beach Resort Montenegro demonstrated that this type of sports event can be celebrated in the complex and all players, teams, staff, and officials from the tournament organization will have all their needs covered. This is also a great way to extend the hotel work season and support local sports tourism.

Official tournament delegates reported that Azul Beach Resort Montenegro offers everything they need and more for tennis tournaments. They are particularly surprised with the pool and beach areas, the food variety, and the spacious rooms.

Azul Beach Resort Montenegro will continue to support sports events in Montenegro and we already have contemplated two tennis tournaments for next year.

issuu.com/karisma-mx /

27

KARISMA FOUNDATION

CAMPAIGN

LIVE PAINLESS Either following an injury or accident, joint wear, obesity, or aging, chronic pain is today one of the main conditions affecting adults.

Access to diabetes care: If not now, then when?

Chronic pain is a continuous or recurrent condition for several months or years. As a consequence, and looking for improvement, we overuse anti-inflammatories that although momentarily bring relief, don’t solve the problem and generate toxicity in our bodies.

Every November 14 we commemorate World Diabetes Day, that is an opportunity to raise awareness on the impact Diabetes has on people’s health and also share what we are doing at Karisma Foundation to prevent, diagnose and manage it.

Today, there are alternative therapies that contribute to family finances, avoiding the need for surgery, and, from the first application, can decrease pain up to 60%.

Prolotherapy is a joinst, tendons, and ligaments treatment that consists of an injection of “proliferating” collagen-producing solutions to renew healthy tissue and contribute to proper healing, thus decreasing pain and increasing joint stability.

During the month of September, Fundación Karisma, A.C. implemented the first medical brigade to treat collaborators and direct relatives with chronic pain. We had the support of 38 worldwide renown specialists who, through musculoskeletal ultrasound methods, were able to perform 1150 procedures in 3 days.

By the end of the week, the greatest satisfaction was to be able to witness so many successful cases in the Company, and that’s why we have obtained the support from Dr. Wajid Burad Fonz, representative of the Prolotherapy Institute, who has supported us by following-up cases through his clinic, and will also bring a group of 37 Latin-American doctors to treat our beneficiaries from February 6 to February 11, 2022.

We invite you to take advantage of this great benefit offered by the company to live with no pain.

28

/ Karisma Hotels & Resorts

The topic for the World Diabetes Day 2021 is “Access to diabetes care: if not now, then when?”. We want to raise awareness in all sectors of society about diabetes complications that can be prevented.

By joining forces we can make a significant change for more than 460 million people who live with diabetes, and the millions that are at risk, who can access care and continuous support to control their life condition.

The main components for diabetes care can be found in the Health Star: Education, healthy eating, self-monitoring, exercise, medications, and psychological support, therefore treatment means more than just taking medication.

For the World Diabetes Day, Karisma Foundation had an integrated services week for collaborators living with diabetes. From November 9 to November 12 we offered: vital signs check, capillary glucose check, doctor’s follow-up, lipid profile, glycated hemoglobin, EKG, eye and fondus exams, odontology visits and podiatrists service.

By joining efforts we can have the right treatment as well as prevent diabetes by generating healthy environments.

KARISMA FOUNDATION

Karisma was also present in the Caribbean locations to satisfy the staff needs through health campaigns: In the Dominican Republic we had the traditional child health day, as we do it every year, at the Nickelodeon Water Park, where more than 200 of our collaborators’ children were treated. The children had fun with the clowns and games, and enjoyed the various recreational activities while they waited for their turn. Food and refreshing beverages were offered.

At the Santo Domingo offices, there were different awareness presentations and events for the Brest Cancer campaign.

While in Jamaica, there were informative talks about COVID and the vaccination process in coordination with the government.

issuu.com/karisma-mx /

29

KONSINTIÉNDONOS

KONSINTIÉNDONOS

NRM

EDM

EDS

ABR

ABR

EDR

NDR

IRRC

ABR-Azul Beach Resort Riviera Cancún, by Karisma / EDR-El Dorado Royale a SPA Resort, by Karisma / EDM-El Dorado Maroma a SPA Resort,

by Karisma / SSS-El Dorado Seaside Suites / IRRC-Margaritaville® Island Reserve Riviera Cancún, by Karisma / 30

/ Karisma Hotels & Resorts

KONSINTIÉNDONOS

NDR

IRCC

NDR

ABR

EDS

ABR

IRRC

NRM

EDM

IRCC-Margaritaville® Island Reserve Cap Cana by Karisma / NDR-Nickelodeon NRM-NickelodeonTM Hotels & Resorts Riviera Maya

TM

Hotels & Resorts Punta Cana /

issuu.com/karisma-mx /

31

KAPACITARTE

KAPACITARTE EDM

KRM

ABR

IRRC

EDR

NDR

IRCC

EDM

ABR-Azul Beach Resort Riviera Cancún, by Karisma / EDR-El Dorado Royale a SPA Resort, by Karisma / EDM-El Dorado Maroma a SPA Resort,

by Karisma / SSS-El Dorado Seaside Suites / IRRC-Margaritaville® Island Reserve Riviera Cancún, by Karisma / 32

/ Karisma Hotels & Resorts

KAPACITARTE

IRCC

EDS

ABR

EDM

IRRC

EDM

KRM

ABR

EDS

IRCC-Margaritaville® Island Reserve Cap Cana by Karisma / NDR-Nickelodeon KRM-Karisma Resorts de México

TM

Hotels & Resorts Punta Cana /

issuu.com/karisma-mx /

33

THE BEST OF THE BEST

THE BEST OF THE BEST EL DORADO ROYALE A SPA RESORT,

BY KARISMA Yael Ignacio Garcia

Andrea Josimara Cruz

Darinel Francisco Perez

Alex Felipe Arcos

Jair Octavio Martinez

Armando Torres

Jorge Rolando Gamboa

Emmanuel Jesus Arevalo

Collaborator

Francisco David Garcia Supervisor

Supervisor

Collaborator

Collaborator

Collaborator

Collaborator

Guillermo Merino

Zoila Mercedes Poot

Manuel Jesus Balam

Santiago Piste

Karla Poot

Antonio Guichard

Jesús Montiel

Alejandra Díaz

Collaborator

Back Collaborator

Collaborator

Front Collaborator

Supervisor

Supervisor

Supervisor

Supervisor

EL DORADO SEASIDE SUITES A SPA RESORT,

BY KARISMA

Supervisor

Back Collaborator

Alejandro Carrillo Front Collaborator

EL DORADO MAROMA A SPA RESORT,

BY KARISMA Christopher Jimenez Tripadvisor Ambassador

34

/ Karisma Hotels & Resorts

Sofia Chan

Back collaborator

Miguel Angel Cruz Front collaborator

Gabriel Santiago Regalado Supervisor

THE BEST OF THE BEST

AZUL BEACH RESORT RIVIERA CANCÚN,

BY KARISMA Carlos Darwin Gonzalez Collaborator

Eufracio Manuel Mendiola

Gelacio Bacho Hernández

Collaborator

Steward Supervisor

Luis Antonio Gónzález Gardener

MARGARITAVILLE® ISLAND RESERVE RIVIERA CANCÚN,

BY KARISMA Natanael Zavala Rodríguez Bartender

Benito García Cruz Cook

Marina Izcapa López

Jose Luis Borges

Housekeeping

Gardening Supervisor

NICKELODEONTM HOTELS & RESORTS RIVIERA MAYA Abigail Rosales May Cleaning Assistant

Ramón Gamboa Sulub Security Agent

Jorge Luis Berchelt Cervera

Mayrani Escalante

José Peralta

Masiel Nuñez

Tripadvisor Ambassador

Back Collaborator

NICKELODEONTM HOTELS & RESORTS PUNTA CANA Jorge Luis Berchelt

Jose Alejandro Albarran

Paoly Ciprian

Santiago Cabrera

Front Collaborator

Back Collaborator

Supervisor

Supervisor

Back Collaborator

Victor Peralta

Back Collaborator

Front Collaborator

Carmen Manuel Front Collaborator

issuu.com/karisma-mx /

35