INTRO INSIDER: AUGUST 2023

Dear Residents,

Welcome to the August edition of INTRO Insider.

We’re in the peak of summer and delighted with the energy around our community in recent weeks.

First and foremost, we want to extend a warm welcome to our new residents who have recently joined us. We hope you are settling in well, meeting your friendly neighbors and getting to explore the building and neighborhood!

Be sure to check out "The Rundown," which highlights some of INTRO’s unique amenities to ensure you feel right at home in no time On the INTRO App, you will find helpful how-to videos and amenity instructions As always, our on-site team is dedicated to your experience, so don’t hesitate to reach out with any questions!

This month, we are thrilled to announce a new local business partnership with LYV: The Wellness Space, who is offering INTRO residents free cryotherapy and huge savings on their memberships. You can find more about our local business partners inside this magazine and on the INTRO App. And just a reminder, jaja's patio is now open with a full bar and menu - no reservation is needed!

We want to thank those who attended our July events including our Yoga & Mimosas event in the Plaza, ice-cream social, weekly fitness classes, happy hours and our popular Poolside Beats series. Please don’t hesitate to reach out with your recommendations for future events.

Although there are no formal holidays in August, some say the whole month is one big celebration. We’re looking forward to our group outing to the Guardian’s baseball game on August 4th, as well as our annual pool party extravaganza at the end of the month (more details to come)

Wishing you all a joy-filled August!

hello resident, INTRO

INTRO INSIDER

POOL & AMENITY SPACE RULES

• HOURS OF POOL & HOT TUB OPERATION: 6AM – 10PM

• HOURS OF AMENITY DECK OPERATION: 6AM – MIDNIGHT

• 2 GUESTS PER RESIDENT (LEASE HOLDER) UNLESS PRIOR APPROVAL BY MANAGEMENT

REQUEST MUST BE SENT 48 HOURS IN ADVANCE SATURDAY AND SUNDAY IS STRICTLY 2 GUESTS PER RESIDENT ONLY

• RESIDENTS MUST ACCOMPANY GUESTS AT ALL TIMES

• WARNING, NO LIFEGUARD ON DUTY

• ABSOLUTELY NO GLASS ALLOWED UP TO A $1,000 FINE MAY BE ASSESSED

• ABSOLUTELY NO FLOATATION DEVICES UNLESS IT IS SAFETY RELATED

• IF ADA ASSISTANCE IS NEEDED FOR THE POOL, CONTACT CONCIERGE AHEAD OF TIME

• CHILDREN UNDER 16 MUST BE SUPERVISED AND ACCOMPANIED AT ALL TIMES BY A PARENT OR LEGAL GUARDIAN

• ALL SWIMMERS SWIM AT THEIR OWN RISK OWNER IS NOT RESPONSIBLE FOR ACCIDENTS OR INJURIES

• POOL CAPACITY = 54 PERSONS HOT TUB CAPACITY = 20 PERSONS

• NO RUNNING, DRINKING GAMES OR ROUGH ACTIVITIES ARE ALLOWED

• PROPER SWIMMING ATTIRE IS REQUIRED AT ALL TIMES A SWIMSUIT COVER-UP AND SHOES SHOULD BE WORN INSIDE THE BUILDING

• RESIDENTS AND GUESTS MUST ADHERE TO RULES AND REGULATIONS POSTED IN THE POOL AREA AND IN THE LEASE AGREEMENT RULES ARE SUBJECT TO CHANGE AT MANAGEMENT’S DISCRETION

TheRundown

a few need-to-know tid bits

INTRO APP: YOUR NEW BFF

Everything you need in the palm of your hands Search and download "INTRO Cleveland" in the App Store

Pay rent, request maintenance or book amenities in seconds Reference the digital community guide for ultimate convenience, and find answers to FAQs at your fingertips Book on-demand Concierge Services, access exclusive INTRO partner discounts, RSVP for resident events and stay in the loop with our engaging live community social feed All building apps can be accessed through our INTRO App Scan the QR code below to get connected

DRY-CLEANING SERVICES

Pick up your first garment bag from Concierge and fill out your bag tag Drop your garment bag in the Drop Box by 8am & pick up on the next business day (M-F) from the lockers located in the parking garage

TOSS, RECYCLE & COMPOST

At INTRO, we're all about sustainability Being America's largest mass timber building means we "walk the talk" and uphold our commitment to the planet Trash and recycling chutes are available on each floor Please take advantage of Rust Belt Riders' Composting Program to dispose of your food scraps! Contact our office to learn how to get started!

PACKAGES

Download the Luxer One App for package notifications and access to our secure Package Room and lockers located on LL2 of the Parking Garage. Keep your meal deliveries fresh with our Package Room Fridge Please allow 24 hours post move-in for the activation of your Luxer account PS We have an outgoing package drop-off here, too!

BIKES & STORAGE

Hit the trails with peace of mind We offer free and secure bike storage Our bike hangar is located on the East side of the building and can be accessed from the plaza or Gehring.

Need extra space for your valuables? ;) Visit our Leasing Office for storage locker rental options! Storage is located in the parking garage on LL2

EXCLUSIVE RESIDENT OFFERS

Scan the QR Code for the INTRO APP and access to 50+ INTRO Resident-Exclusive Discounts and Offers with our Preferred Partners Life is good, here

SUITE LIFE FOR GUESTS

Book your furnished guest suite conveniently through the INTRO App!

For regular visitors, use your LATCH App to grant and control Guest Access Guests must be escorted in amenity spaces

Guests can utilize street parking and the large gated parking lot behind the West Side Market Please remind guests to lock car doors and hide all visible items when parking

24/7 CONCIERGE

What's better than our On-Site Management Office? 24/7 Concierge Don't be a stranger We're here to help! XOXO, INTRO Team

ON-SITE RETAIL & HOSPITALITY

Have your morning meeting over an Edda Coffee, unwind for Happy Hour at Pioneer, or hoot with the night owls under jaja’s retractable skylight roof INTRO Residents receive a standing 10% off (excludes alcohol) Additional retailers include Bank of America, The W Nail Salon, AT&T and more coming soon!

OHIO CITY NEIGHBORHOOD

Don't be shy! Ask our team for dining and entertainment recommendations! Need a hand? Call Ohio City's Clean & Safe Ambassadors for vehicle help, grocery assistance and walking escorts: (216) 903-7509

INTRO INSIDER

Congrats! You're officially an INTRO Insider. Be on the look out for our monthly digital magazine to stay in-the-know on community updates, events and programs; get to know other residents, staff and even pets! Attend our complimentary resident events, weekly fitness classes and stay engaged with your neighbors on our live Community Feed! Remember to follow us on Instagram: @intro cleveland and tag us! Use #OnlyatINTRO

wit & wisdom

Hi all!

Meet Brianna Gibney

I am Bri (like the cheese), aka CardiBri, BB, and Dr. Bri during the day. I moved to Cleveland about a month ago to start psychiatry residency at the Clinic. Thanks to many of you, I already feel warmly welcomed and delighted to call INTRO and Cleveland home

I grew up in Buffalo, NY (go Bills!) and spent the last four years in Michigan for medical school. In between, I have lived in Rochester, NY, and Vigo, Spain. Now I'm here in the Mykonos of the Midwest (aka Cleveland) for at least the next four years

Some things about me:

1) I'm ADFC (always down for chaos) You want to go out on a Tuesday night and see where the night goes? I'm down. You want to hike the Grand Canyon and sleep in the wild? I'm down I think everyone needs a friend who is ADFC I am that friend

2) Probably obvious from my career choice, but I am super passionate about mental health In addition to my daily work in psychiatry, I volunteer as a crisis counselor for Crisis Text Line. Life is hard. We are all on this journey together trying to figure it out Social support is a strong protective factor, and I want all of my dear INTRO neighbors to know they can include me in their network of social support. Please reach out anytime (@CardiBri MD)

3) As far as hobbies: I really love flying to new places and exploring the world So far, I have been to 5/7 continents Some of my favorite places are Spain, Korea, and Costa Rica I recently went to India for my friend's wedding and am heading to Spain in September for the third time for another wedding! Not sure why, but I seem to always make the cut for wedding guest lists even if the wedding is in Japan, 6,000 miles away I suspect this is directly related to my ability to get grandma on the dance floor, but I can't be sure.

4) Hobbies cont.: Boxing, attending group fitness classes on ClassPass, anything spa-related, dancing (salsa, clubbing, poolside vibing to bangers from DJ Taj Mahal), drinking (beer > cocktails > wine) & eating, supporting local business via drinking and eating.

If we haven't met already, I look forward to meeting you! Please feel free to say hi or message me through IG or the INTRO app. Remember, everybody's a stranger until they aren't. (:

Warmly, Your neighbor Bri

PET OF THE MONTH: cheddar

"Cheddar is our 4-month-old fur baby who we adopted from the Cleveland APL in June He is a medium hair mix who we think (and hope!) is part Maine Coon Cheddar was born with a diaphragmatic hernia and will eventually need surgery, but it doesn't stop him! He loves to run, play, and bite everything in his sight, and there's nothing he loves more than snuggling He is extremely fascinated by water and will take a shower with you if you let him! Cheddar's older sister Ham still isn't his biggest fan, but she's been an only child for 6 years so can you really blame her? We're hoping Cheddar's numerous attempts to play with Ham will eventually wear her down �� Fingers crossed!"

-Jessica & Andrew

MEET THE TEAM

Meet the people who keeps things running. We'll feature INTRO staff in each issue!

MEET THE TEAM-

Bo Varner

Cleaning Porter

“Hi, how you doing? My name is Bo Varner and I am pleased to be here as part of the INTRO team I’m from Cleveland, Ohio born and raised. My zodiac sign is a Taurus and my hobbies include gaming and sports such as basketball, football, baseball, and I’m growing to like soccer. I can be outgoing if it includes fun (it brings the kid out of me) and I also love waterparks “

Partner Spotlight

LYV is one of the country's most innovative longevity medicine centers, located just steps away from INTRO (1870 West 25th Street, Lower Level).

We combine longevity + health optimization medicine with the most advanced regenerative and preventative therapies. Experience our biology upgrading therapies such as hyperbaric oxygen therapy, ozone sauna, red light therapy, CRYO, medical grade IV's, NAD+ , PEMF, Nanovi + more.

We also offer beauty services including: Hydrafacials, PRP + PRF microneedling, botox, and more.

OFFER FOR INTRO RESIDENTS:

FREE CRYOTHERAPY (ONE SESSION PER PERSON) AND A DISCOUNTED VITALITY MEMBERSHIP ($250/MO.) INSTEAD OF $299 PER MONTH.

MORE INTRO EXCLUSIVE PARTNERSHIPS

INTRO INSIDER

HOW TO...

Access Partnership Discounts on our INTRO Cleveland App:

1. Go to the App Store on your Apple or Android Device.

2. Search “INTRO Cleveland” and download our free app.

3. Open the App. Sign up or Sign in.

4. Navigate to the “Building” tab in the bottom center of the screen.

5. Scroll down until you get to “Local Business Partnerships.”

6. Click on each logo to learn about the business and view exclusive INTRO offers.

7. Present the content page (your "virtual coupon") showing the discount at the business, or use the specified online promo code!

Make sure you are on the Building tab. Then, scroll down.

INTRO'S TOTAL POUNDS OF COLLECTED FOOD WASTE

NOTES & NEWS

Experience the penthouse guest suite

BOOK HERE

Suite amenities include smart home technology, a Sonos Move speaker, Dyson blowdryer, iron/steamer, Nespresso maker, organic fair trade linen from Yaya & Co. over a Purple mattress, super plush Brooklinen towels and pillows.

What to know:

2bd, 2.5 ba

$375/night

Check in 3pm, Check out 11am

Book through the Intro App within 90 Days of Desired Date.

Please contact the Management Office for assistance.

R & R

RESIDENT REFERRALS!

All resident referrals will receive a rent credit of:

$500 for standard units

$1,000 for Penthouses

Just make sure your referred friends let us know you brought them here on their application! We appreciate you!

Seeking Resident Testimonials

Please share your experience with us at info@introcleveland.com

GOOD-TO-KNOW

GET

Pioneer announces they are open for Lunch every Friday at 12pm. They are now also offering catering for your next event! Be on the look out for a fun-filled football season!

Follow @pioneercleveland for more announcements.

INTRO INSIDER August reviews will be entered into a raffle for a $50 Amazon gift card