Photo on front cover (L-R): The Lord Mayor’s Show 2024 attended by ICTS Handler’s Nichola Domingos and Martin Wells with detection dogs Dominic and Jubilee. Read more on page 11.
A MESSAGE FROM THE MD, ANDY KYNOCH
It is an absolute privilege to again be closing the year with a message to you, the family that I am so proud of.
You have yet again proven to be the best in delivering service and performance to our clients enabling us to win more contracts and retain others in both fields of aviation and corporate.
We have won contracts at Gatwick and Heathrow, won yet another data centre contract and overseen the successful implementation of the new C3 security technology in partnership with our clients at Bristol and Aberdeen Airports. Ireland continues to flourish too in a number of areas.
Read in these pages that in a list of top 100 security companies in the UK we attained 7th position in terms of revenue. That is an excellent and very respectable position in the table amongst some significant and respected competitors.
This year our parent company Groupe Sofinord reached a milestone of its own, celebrating 50 years in business. Congratulations are in order to Patrick Thelot and his family.
We have much to look forward to in 2025 with continued growth in both sectors of our business. The country is expecting its busiest year ever in flights from the UK and we will be a part of that.
With that said, I would like to wholeheartedly thank you all for your hard work in 2024 and I look forward to another great year, one in which we can all aspire to the 6th place in the list of 100 companies, which is within reach. Let’s do it!
Season’s Greetings to you and your loved ones, and I wish you all a very Happy New Year.
As usual, I will end with take care and stay safe
- Andy.
2024 SECURITY & FIRE EXCELLENCE AWARDS
This year we were Finalists in the Security & Fire Excellence Awards in the following categories:
• Security Guarding Company of the Year (Over £35M Turnover)
• Security Team of the Year (ICTS at VIRTUS)
These nominations reflect the hard work and dedication of our entire team, as well as our commitment to excellence in the security industry. We are grateful to our staff and clients for their continued support.
ICTS RANKS 7TH IN THE UK
The 20th edition of Infologue’s annual rankings of the top security companies in the UK by revenue has been released and ICTS is in 7th place.
You can read the full article here: Top 100 UK Security Companies 2024
AIRLINES 2024 SUMMIT
Our MD, Andy Kynoch was delighted to participate in the Airlines 2024 Summit on 25 November at Westminster, London. The one-day summit addressed the main issues impacting UK and international carriers at this crucial time, through the lens of policy, regulatory and commercial and business model perspectives.
ICTS operates at ten airports throughout the United Kingdom and Ireland. Our Aviation Security Teams are responsible for securing airports, airlines, and cargo. We are dedicated to supporting the UK in maintaining
Photo above (L-R): Dumitru Gornea (Regional Manager Corporate) being presented with his 10 year anniversary lapel pin by Andy Kynoch (MD) and Ashley Fernandes (Executive Director Corporate Security) at the Security & Fire Excellence Awards.
DATA CENTRE CONFERENCE – BIRMINGHAM 2024
The conference, attended by Peter McGowan, Strategic Clients Director, was comprised of keynotes, workshops, 10×10 update briefings and panel sessions delivered to a delegation of over 200 industry leaders, key decision makers and influencers from right across the digital infrastructure sector
“It was a full day of networking and a great opportunity for Data Centre clients to understand the security capabilities that ICTS can deliver an, Strategic Client Director.
The conference on 22 October was organised by the Data Centre Alliance (DCA) rate Partner.
AIRPORTSUK SECURITY CONFERENCE
ICTS was pleased to sponsor the AirportsUK Security Conference again this year. The conference took place in York between 18 and 19 September 2024 and was attended by a delegation from ICTS UK including our MD, Andy Kynoch.
AIRPORTSUK MAGAZINE WINTER EDITION
Alan Dutt (Executive Director Operations) contributed an article in the recent AirportsUK magazine which
Danielle Davies, Head of Compliance - Airports gave a presentation on ICTS’ latest advances within the aviation sector, highlighting our Canine security services, the InnerEye product and Viridian
HR & COMPLIANCE
BUSINESS CONTINUITY PLANNING IS KEY
Brian O’Shaughnessy, Business Assurance Manager writes, Recently at Shannon airport during an audit I was asked about the importance of both our scenario and tabletop exercises for Business Continuity and this conversation highlighted some key insights into the true essence of BCP, which centres on more than just having a formal plan in place it’s about cultivating the capability to respond effectively to disruptions.
Business Continuity Planning (BCP) is a critical component in ensuring that ICTS can withstand disruptions and continue operating effectively. At its core, business continuity is not about creating a plan for the sake of ticking a box. A well-written plan is valuable, but it represents just one piece of the broader strategy. The true focus of our BCP is on designing practical, actionable solutions that can be implemented when disruptions occur. This means making those solutions operational and ensuring that teams have the training and rehearsal necessary to execute them under pressure.
Having solutions that are both planned and rehearsed is essential. Without this preparation, we would be forced to rely on crisis management techniques in the heat of the moment, which is a reactive approach. While crisis management can be effective in handling unforeseen challenges, it is not a substitute for the proactive, structured responses that business continuity planning can provide. A well-designed BC strategy mitigates risks and minimises the impact of disruptions, ensuring that we remain resilient in the face of unexpected events.
Moreover, it is important to emphasise the positive outcomes of effective business continuity planning. Rather than getting bogged down in endless debates about the process or documentation, we focus on the benefits: enhanced preparedness, minimised downtime, and sustained operations during crises. In a world governed by standards and expectations, demonstrating a solid capability to withstand disruptions is increasingly necessary. Our well-managed BC system provides the framework to prove our readiness and resilience.
In short, business continuity is not just about the existence of a plan. It is about building a responsive and resilient organisation, equipped to handle challenges with a proactive, structured approach. By focusing on operational solutions and preparation, we can better navigate disruptions and safeguard our long-term success.
UPDATED ANTI-BULLYING AND HARASSMENT POLICY
Please be aware that the latest Anti-Bullying and Harassment Policy can be found under the INTERNAL RESOURCES section see the Employee Portal of the ICTS UK website.
ENGAGEMENT UPDATE - WELLBEING INITIATIVES
The following is an overview of recent activity around our National Awareness Day campaigns:
OCTOBER
World Mental Health Day (10th Oct)
We all have mental health; it is important that we acknowledge that mental health difficulties exist in our lives, families, workplaces, and communities. There are things we can all do to look after our mental wellbeing.
Our ICTS Employee Assistance Programme offers some self-care tips to achieve good mental health.
We are fortunate to have a team of ICTS Mental Health First Aiders located across the business to offer employees guidance and support.
Breast Cancer Awareness Month
October was Breast Cancer Awareness month, and we took this opportunity to share some guidance on signs and symptoms of the disease. Please take a few moments to watch the Touch, Look, Check breast awareness video.
Photo (L-R): Michelle McLaughlin (Training & Compliance Manager) & Tina Bingham (Security Officer) at Glasgow Airport.
Photo: Team ICTS at our Stockley Park offices.
Photo: Team ICTS at our London HQ.
NEW BUSINESS
WELCOMING EMIRATES AT EDINBURGH AIRPORT
Our Team at Edinburgh was delighted to welcome Emirates back to Edinburgh Airport on 4 November 2024. Our Team is responsible for the provision of aviation security services for the airline’s daily flights between Edinburgh and Dubai.
NEWS FROM OUR CONTRACTS
CANINE ATTENDS EMERGENCY SERVICES DAY
ICTS has been operating in Edinburgh Airport since 2002, supporting its growing community and providing aviation, security, and customer-facing services.
ICTS Detection Dog Teams attended the Banbury Emergency Services Day on Saturday 7 September in support of Thames Valley Police. The event was aimed to raise awareness and promote responsible use of emergency services with the community, allowing visitors to gain insight into our work and meet the working dogs.
Photo: Robbie Clarkson, Security Agent at Edinburgh Airport.
Photo: Nicola & Emma Jarvis, Security Agents at Edinburgh Airport.
CONGRATULATIONS TO OUR NEW SUPERVISORS
Many congratulations to Harry Lipscomb, Elsa Franco and Neil Fitzsimons, our HBS (Hold Baggage Screening) personnel at Dublin Airport who have completed the Supervisor course.
Clara Liebstaedter, Aviation Security Instructor ASTO, ICTS Ireland said, “Their proven leadership, commitment to excellence, and extensive experience in aviation security will further strengthen our team’s ability to ensure the highest levels of safety and efficiency in our HBS Department at Dublin Airport.
These new appointments reflect our commitment to recognizing and fostering talent within ICTS. We are confident they will continue to make significant contributions to our success and to the security of Dublin Airport.”
CONGRATULATIONS TO PRASANNA MUTHUKUMARANA HEALTH & SAFETY SUPPORT MANAGER
Many congratulations to Prasanna who has passed the National Examination Board in Occupational Safety and Health (NEBOSH) General Certificate. NEBOSH is the gold standard in health and safety qualifications.
THE LORD MAYOR’S SHOW
ICTS was delighted to have taken part in this year’s Lord Mayor’s Show on 9 November 2024, an event celebrating over 800 years of tradition in London.
ICTS Handlers Nichola Domingos and Martin Wells with detection dogs Dominic and Jubilee were invited to join the Worshipful Company of Security Professionals’ (WCoSP) float. The WCoSP was also celebrating its 25 year anniversary.
It was an honour for ICTS to participate in such a historic occasion.
THE WORSHIPFUL COMPANY OF SECURITY PROFESSIONALS’ DOG AWARDS
This year, the WCoSP’s Security Industry Dog Awards was won by NASDU (the National Association of Security Dog Users). Jed Marshall, Chairman of NASDU (and retired ICTS staff member) was presented with the Award. Jed was joined by ICTS Handler, Jason Kirby with retired Explosives Detection Dog, Diesel and John Graham (Explosives Detection Dogs Manager) who had been invited by NADSU as ICTS has a long-standing affiliation with NASDU.
OPERATION SERVATOR
ICTS Handler, Rachel Kuttner and her Explosives Detection Dog, Gunner joined forces with the London ExCel Security Team to support the London MET Police with Operation Servator on 22 November 2024.
Project Servator is a policing tactic to disrupt criminal activities, including terrorism, and provide public reassurance. It involves police collaborating with businesses, partners, and the public to create vigilance and report suspicious activities.
Project Servator has successfully gathered intelligence to aid Counter Terrorism Units in the UK, preventing acts of terror. It has led to arrests for various offences and removed firearms, knives, and drugs from the streets.
Read more about Project Servator.
Bag searching, where a passenger was selected for search. Once the search was completed, passenger (who was connected to Immigration and Customs Enforcement USA) produced 2 medals and presented these to Rosalba and Vincenzo for a job
Many congratulations to Rosalba and Vincenzo and thank you for your contribution to the success of ICTS.
ASM initial training (2-6 Sept 2024) held at London
CONGRATULATIONS TO OUR NEWLY-QUALIFIED H&S CHAMPIONS
Congratulations to Prince Addo Asamoah who is based at Eighty Strand and Suhail Mansoor from City of Westminster College for having become an H&S Champion.
Newly qualified health and safety championSuhail Mansoor from the City of Westminster College. Suhail has completed relevant health and safety courses such as: Health and Safety Induction Awareness Course, Manual handling awareness course, DSE Awareness & Assessment Course and Drug and Alcohol awareness course.
Photo (L-R): Abdallah Abdallah
ASM refresher training (10 Oct 2024) also held at London Heathrow Airport.
Photo (L-R) : Junaid Hassan (LHR CP, Duty Manager), Ceri Matthews (Head of Training UK & Ireland), and Sandeep Kathuria ( LHR CP Operation Manger).
Heathrow Airport.
Group Photo above (L-R Back Row): Andre Mendes, Abdirahman Ibrahim, Johnathan Kilroy, Bhupendra Umrania. (L-R Front Row): Pratingna Vital, Steph Lumsden (ABZ), Jemma Clark (GLA) and Andy Akers. Individual Photo: Shiv Moktan
RECRUITMENT DRIVE PROMOTING SECURITY CAREERS TO YOUNG PEOPLE
Our Glasgow Airport Aviation Team attended a careers day at St Andrews Academy, Paisley in November 2025. Our ICTS recruitment and administration team were in attendance as part of a local project to encourage school leavers into the workplace. The team discussed the opportunities and development available from working with ICTS and highlighted the various roles available across the business locally and further afield.
EMPLOYEE OF THE MONTH- LAUREN MATTHEWS: A DECADE OF DEDICATION
David Jackson (Head of Corporate Security, ICTS Ireland) writes, “Lauren Matthews has been an invaluable member of the ICTS family for the past 10 years soon to be 11 in April. Over the years, she has consistently demonstrated her commitment, professionalism, and passion for her role, making her a key part of our team’s success.
In March 2024, Lauren was promoted to Check-In Supervisor, a position she has embraced over the last 7 months. During this time, she has shown exceptional leadership skills, ensuring the smooth operation of check-in processes while maintaining the highest standards of service for both colleagues and customers.
Lauren is widely recognised for her willingness to go above and beyond for the company, whether it’s mentoring new team members, solving challenging situations, or contributing innovative ideas to improve operations. Her dedication and hard work inspire those around her and reinforce the culture of excellence that ICTS strives to uphold. Congratulations, Lauren, on your reward and your journey with ICTS!”
Photo (L-R): Tina Bingham, Administrative Services Officer and Gemma O'Neill, Administrative Services Manager at Glasgow Airport.
LONDON HEATHROW AIRPORT AIRSIDE WINTER SAFETY WEEK (11-15 NOVEMBER 2024).
ICTS proudly showcased its expertise in workplace safety during Heathrow’s Airside Winter Safety Week (11–15 November 2024), focusing on raising awareness about preventing slips, trips, and falls a leading cause of workplace injuries during the colder months. Through active engagement, practical demonstrations, and interactive games, our ICTS Health & Safety and Operational Teams effectively conveyed vital safety messages. ICTS received recognition from Heathrow senior leadership for our professional and collaborative approach, reinforcing our commitment to fostering safer work environments during winter operations.
Prasanna Muthukumarana, ICTS Health & Safety Support Manager said, “A big thank you to everyone involved, especially our London Heathrow H&S Lead, for her outstanding leadership, creativity, and dedication in delivering safety messages in such engaging and innovative ways. Her commitment to safety and enthusiasm throughout Winter Safety Week were truly inspirational for all.”
“A heartfelt thank you to everyone for your effort and hard work in driving a positive and successful Safety Week at LHR, especially in the great outdoors” said Hilary Curtis, Standards & Compliance Manager.
Photo above (L-R): Olu Olojo-Kosoko and Prasanna Muthukumarana, Health & Safety Support Managers.
WELL DONE KEVIN CONNELL AND LIZ WHELAN FROM DUBLIN AIRPORT
Lauren Matthews Check-In Supervisor, writes: “On 26 November, Kevin Connell and Liz Whelan were conducting BDO (Behavioural Detection Officer) at the United check-in when Kevin observed a passenger behaving suspiciously. Keeping a close watch, Kevin noticed the individual spending an unusually long time in the bathroom. Acting on his instincts, Kevin approached a DAA staff member stationed near the bathrooms, who confirmed that the man had not exited the cubicle.
Kevin and the DAA staff knocked on the cubicle door but received no response. Recognising the urgency of the situation, Kevin alerted Liz Whelan, who promptly contacted Airport Police. The police gained access to the cubicle and discovered that the man had overdosed. Thanks to Kevin's exceptional active observation during BDO and his seamless teamwork with Liz, the situation was addressed swiftly, potentially saving the man’s life.
This is a remarkable demonstration of the BDO process, showcasing the effective application of behaviour detection techniques, active observation, and the ability to react decisively to an unusual situation at checkin. Kevin and Liz's vigilance and proactive response exemplify the highest standards of security and professionalism at the ICTS Ireland.
I am thrilled to share the positive feedback received from both the Airline and Airport Police regarding this incident. As the BDO Supervisor, I am immensely proud of Kevin and Liz for their outstanding work!
HEATHROW BUSINESS SUMMIT (14 NOVEMBER)
We were delighted to exhibit at the Heathrow Business Summit this year. This event offered a valuable opportunity to connect with our Heathrow colleagues and partners.
Our participation in the summit enabled us to explore new ways to support Heathrow's extensive supply chain, focusing on sustainable, efficient, and customer -driven solutions.
Photos above (L-R): Lauren Matthews with Kevin Connell and Patrick Callan with Liz Whelan.
Photo above: Manny Pombo (Divisional Director Airports UK). Manny was in attendance together with Danielle Davies (Head of Compliance Airports)
HAPPY RETIREMENT
PAUL HURST (TRAINER)
Wishing Paul a very happy retirement. Since joining ICTS in 2008, Paul has worked in multiple roles from supporting the business in project roles to imparting his knowledge, skill and experience to numerous new starters at Bristol Airport.
Paul was an integral member of the successful training team within which he delivered classroom based training, supported the new starter journey and OJT process, worked shoulder to shoulder coaching agents in their role, ensured Bristol Airport is always audit ready, provided expert technical / IT support and above all worked with his fellow colleagues to achieve our shared purpose and station success.
WELCOMING
NEW STAFF
GLENN
TURNER - BUSINESS DEVELOPMENT
MANAGER
I started my career as an electrical apprentice at 17 before moving over to the electronic security sector, working for one of the largest service providers.
I have worked in the security industry for 25 years, in various roles from installer to service engineer, before moving into project management during the 2012
UK Olympics. My first major project was the Poly clinic in the athlete s village. I next became a service operations manager for an independent security provider, before moving into sales.
I have been employed by ASM as a Business Development Manager since April and have been finding great solutions to our clients’ needs. The years of engineering and operation management experience have given me a unique ability to find and resolve my clients’ problems, making my time as a Business Development Manager very productive.
KATIE SCHOLFIELD (HRIS MANAGER PAYROLL)
I actually have a degree in fashion design but worked in a few different fields including surveying and plant hire before settling into payroll. Whilst at CH&Co I moved from Payroll Supervisor to iTrent Systems Officer where I learnt to manage the system and the projects that go along with it.
HR & Payroll Systems Manager – My role is essentially looking after all things iTrent. I am currently working on the ongoing implementation process, looking after day-to-day maintenance and also fixing any issues as and when they arise.
Photo above (L-R): Helen Jones (Station Manager at Bristol Airport) with Paul Hurst and Ceri Matthews (Head of Training Aviation).
CREE WILLIAMS-ANTOINE (HR ADVISOR CORPORATE)
“Hi Everyone, Newly appointed into the business as HR Advisor for the Corporate Division, joined in October 2024. I’ve been in the world of HR for just short of a decade, very fortunate to have worked in a range of dynamic sectors such as Healthcare, Sports, Betting & Gaming, Education, Facilities Management and now Security! The role so far has been great, I’m learning a lot, meeting wonderful people!, and really excited to contribute towards ICTS’ ambitions.
Those in HR know “no 2 days are the same”. A day in the life could be anything from engaging with stakeholders on operational objectives, developing and delivering initiatives, enhancing employee experience and a lot more!
When I’m not working, I’m a family man at heart, spending time with my children and making memories. Additionally, I like to have the occasional 5K run and get my fair dosage of the weekend football.”
MANAGERIAL MOVES
ANDRE MENDES
Many congratulations to Andre who has been promoted to Station Manager for HAL.
Many congratulations to Louise who has been promoted to Director of Sales & Marketing.
Many congratulations to Daniel who has been promoted to FP&A Manag(Financial Planning and Analysis).
ROBERT HORSBURGH
Many congratulations to Robert who has been promoted to Divisional Director—Scotland.
LOUISE CAMERON
DANIEL HARDGRAVE
I initially joined ICTS in 2007, as Senior Employee Relations Officer. In 2011, I became HR Manager. I left the business in 2015 and rejoined in 2023 as Head of HR.
I love the people at ICTS, and the culture of our business is really special. I find the industry fascinating, and all the different disciplines we cover within the sector gives me the opportunity to consistently find different ways of doing things. My job itself can be challenging, but also very rewarding and extremely varied. ICTS is a people business, and so the HR team are involved in pretty much every business activity in some way; whether it’s supporting with bids and tenders, transitioning people into the company via TUPE, translating data – like the employee survey or retention information - into improvement action plans, interpreting new legislation to make sure we’re doing the right thing by our people, working with my colleagues in Operations to support ICTS in maintaining our position as the best in the business I could go on! I am very fortunate to be able to say that I absolutely love my job.
What key attributes make someone successful in your role?
Any good HR person needs good judgement, common sense, curiosity, resilience, a strong moral compass, and the ability to take complex issues and simplify them. To succeed in ICTS, a good HR person needs all of these things firing on all cylinders in multiple different directions at the same time and at breakneck speed!
What is your favourite pastime?
Cooking, specifically cooking for other people. At the moment it’s all about Autumnal stews and comfort food, but as soon as the sun comes out it will be BBQs and salads and home-made lemonade. I tend to go a bit extra around Christmas on the food front, inviting friends and family over for meals that I will have spent weeks planning and multiple days preparing (much to the frustration of my boyfriend who gets roped in to help, largely against his will). I’m very enthusiastic but not very efficient - everything takes me ten times as long as it should - so you won’t be seeing me on Masterchef anytime soon.
What has been your greatest achievement?
I’m very proud of my involvement with the careers of others. Helping someone else develop, watching them become more confident, seeing them succeed and knowing you’ve had a positive impact on them long term gives me a warm fuzzy feeling inside.
If you were not an HR specialist, what type of career would you choose?
I’d probably choose to be an HR specialist, to be honest. But if I had to do something different, it would either be travel, animal or Formula One related. Maybe I could be Lewis Hamilton’s dog’s travel chaperone to all the races around the world!
EMPLOYEE LONG SERVICE AWARDS
Thank you to the following members of staff for their commitment and loyalty to the organization:
25 YEARS’ SERVICE
Chris
“I started at ICTS way back in 1999 as a Support Manager for a long defunct product called APS ( Advanced Passenger Screening ) which was a very, very basic version of what is now APM Flex. I saw one of these units when I was in ICTS’ office in Madrid recently and was shocked at how clunky and basic they were.
A lot of things have changed in 25 years in IT and in ICTS, I joined just before the panic of Y2K and I still have a fear of things failing for no reason. Everything evolves so quickly in IT and ICTS has to work hard to embrace change and keep up. The work that IES have done to aid our Aviation operations is fantastic and we as an IT department strive to bring as many innovations as we can to the business to make sure we don’t get left behind.
Luckily, I have an excellent team supporting me and I’m proud to still be working with people in all departments of ICTS (UK and Worldwide) that I have known since I started. I’ll hopefully be retired in another 25 years but I’m sure ICTS will still be going strong.”
20 YEARS’ SERVICE
Nilesh
Devchand (London Heathrow Airport)
"I have immensely enjoyed working with ICTS for the last 20 years! I started off as a Security Agent in 2004, working on the American Airlines contract. American was my primary working location, however, I had the opportunity to assist on several other contracts; some of them including Air Mauritius, Sri Lankan Airlines, Virgin Atlantic, EOS, and Kenya Airways. I also had the opportunity to work at other airports; Gatwick, Stansted, and Bristol. I was also fortunate enough to be involved in the DART Project at Luton Airport.
When the COVID pandemic hit, I was relocated to work on the Amazon Project as an acting Supervisor which I thoroughly enjoyed, as it has given me experience in a different field. After the pandemic, I was relocated again, this time to Terminal 2 on the United Airlines contract where I accepted the position of Security Supervisor. To develop my knowledge and skills further, I also held the position of Operations Controller. I thoroughly enjoy my job at ICTS as each day brings a new challenge. I work with such an amazing team, and I'm well supported by my fellow colleagues, duty managers, controllers, and trainer. I hope to continue my service with ICTS and look forward to more opportunities."
Zafar Iqbal (London Heathrow Airport)
It feels like just yesterday that I began my journey at ICTS, and here I am, celebrating twenty incredible years. Working here has been a truly rewarding experience, filled with both personal and professional growth. I’m grateful for the friendships I’ve built and the opportunities I’ve had to learn, contribute, and grow alongside such talented colleagues.
Cox (Head of IT)
Sharon McDermott (Manchester Airport)
Alan Richardson, Station Manager at Manchester, writes, “Sharon started some 5 months before me, and she says the Station was very busy.
She remembers jobs at the time were very varied with our contracts all over the airport.
She enjoyed supporting ICTS at Liverpool when they had issues there, and also our Xmas flights for Jet2.com where we supported the airline at Leeds/ Bradford, Newcastle, and East Midlands. She has really enjoyed meeting such a wide range of staff, and still keeps in touch with several who have retired or left the company.
Fiona McElroy (Director ICTS Ireland)
Twenty years ago, I started a journey that would shape my professional and personal life in ways I could never have imagined. Joining ICTS marked the beginning of a chapter filled with opportunities, challenges and countless memories. Now, reflecting on this significant milestone, I feel immense gratitude and pride.
Having started at Dublin Airport as a teen, I quickly realised that it wasn’t just a workplace, but a community of passionate, driven individuals who over the years have become part of my ‘chosen’ family.
Roberta Puccinelli Sher (Marketing Manager)
I have the privilege of writing about our success stories –getting to know the individuals who make up the very fabric of ICTS UK & Ireland. I still work closely with many who I have known since the start of my career with ICTS when I was part of the Unique smart card project for students.
I value the open, dynamic and international culture that is ICTS.
I shall always be extremely grateful to ICTS for giving me the opportunity to bring up our family alongside a rewarding career.
I am very proud to join the many who have marked long service with our Company and I look forward to many more ICTS success stories.”
I have had the privilege of evolving alongside the Company and one of the most rewarding aspects of my time here has been the people. The colleagues who have become friends, the mentors who have provided guidance and the leaders who have inspired, have all played a crucial role in my journey. Their support and collaboration have made my time with ICTS so fulfilling.
I am excited about what lies ahead, in particular for ICTS Ireland and am committed to continuing to contribute to our shared success, embracing new challenges and mentoring the next generation just as others have done for me!”
15 YEARS’ SERVICE
Nar
Pokhrel (Ealing Hammersmith & West London College)
After 15 amazing years at ICTS, I'm grateful for the support from my managers and the wonderful staff at Ealing College, who made me feel welcome like family. I've enjoyed my journey here and look forward to what the future holds.
Zoe Clark (Bristol Airport), Daniel Knight (Bristol Airport), Shelly Wagland (Bristol Airport), Dean Carpenter (Bristol Airport), Olena Campbell (CyrusOne), Kevin Campbell (CyrusOne), Deepak Gurung (CyrusOne), Anil Thapa (CyrusOne), Haris Abbasi (CyrusOne), Rohan Scott (CyrusOne), Paras Dewan (CyrusOne), Siafa Massaquoi (CyrusOne), Aseem Gurung (CyrusOne), Qadir Abdul (CyrusOne), Landing Jatta (GE Healthcare), Krishna Patel (London Heathrow Airport), Emmanuel Afoakwa (Eighty Strand), Shameer Gurung (Eighty Strand), Ramota Racheal Akisanya (Eighty Strand), Erman Sahin (Eighty Strand), Abdallah Abdallah (Eighty Strand), Deu Gurung (Eighty Strand), Morlai Sesay (Eighty Strand), Patrick Anokye (Eighty Strand), Uttam Chhetri (Eighty Strand), Tim Cox (Eighty Strand), Dipak Rana (Eighty Strand), Baffour Yiadom (Eighty Strand), Atif Ikram (Synamedia), Torin Allen-Thomas (Bristol Airport), Nigel Cole (CyrusOne), Thomas Shaw (Eighty Strand), Makor Ogbomon (Financial institution), Khurram Shehzad (CyrusOne), Ita Fitzgerald (AirNav Ireland), Lawrence Aggrey-Fynn (IT), Alina Marina (Payroll), Antonios Violatzis (Amex), Christopher Edwards (Amex), Dominic Welsman (Bristol Airport), Danielle Alford (Bristol Airport), Allan Cajucom (Epsom), Ezekiel Amanor (London Heathrow Airport).
EMPLOYEE RECOGNITION SCHEMES
CONGRATULATIONS TO THE EMPLOYEES WHO HAVE RECENTLY BEEN RECOGNISED AS PART OF OUR CUSTOMER SERVICE STAR SCHEME:
EMPLOYEE
Liam Newhook UK Data Centre
Kieran House Southampton Airport
The Customer Service Star scheme runs alongside our Employee(s) of the Quarter/Year scheme and Safety Culture Awards. The scheme has been established to recognise those employees who deliver excellent customer service to such a level that a client or a member of the public takes the trouble to write/post a commendation about the service delivered. This scheme goes a small way to say thank you and recognises all those very important customer service interventions by many of our employees.
Employees are asked to email a copy of the feedback to our HR Team hr@icts.co.uk.
THE EMPLOYEE OF THE QUARTER SCHEME
A reminder about the scheme: all staff members below the level of Site/Station/Dept. Manager are eligible for this award. We will allow a maximum of 6 winners in a quarter with no minimum number of winners being required.
Each winner will receive a sum of £/€500. Should we not have a total of 6 winners in a quarter, the excess funding will be placed in a pot and will be allocated to the Employee of the Year’s charity of choice.
We are looking for employees who have done something exceptional that is worthy of recognition.
Nominations are to be sent via email to: eom.nominations@icts.co.uk together with any supporting documents
Please note that the deadline for submissions for each quarter is as follows:
31 March Quarter 1
30 June Quarter 2
30 September Quarter 3
31 December Quarter 4
All 2024 winner(s) of the Employee of the Quarter make up the shortlist for the Employee(s) of the Year 2024 award, who will receive £/€5,000 (gross) and a lapel pin.
SAFETY CULTURE AWARD SCHEME
This scheme is open to all our employees. Nominations for the quarterly awards should be forwarded (by their Manager) to the Business Assurance Department with a brief outline as to why the nominee should be considered for the award. Please email: safetycultureawards@icts.co.uk
There is quarterly Safety Culture Award and the winning nominee will receive a cash prize of £100 (net) or €100 if in the Republic of Ireland. This will also qualify you for an automatic nomination for the prestigious ‘Safety Culture of the Year Award’, the winner of which will be awarded £1,000 (net) or €1,000 if in the Republic of Ireland.
It is the ongoing efforts of our employees that make such a difference to the safety of our staff, friends and colleagues. I would very much like to thank you for your continuing support to drive our positive safety culture here at ICTS.
Q3 SAFETY CULTURE AWARD WINNERS: MIKE WELDING & DANIELLE PRIDDLE
Congratulations to Mike Welding from Colt Power Gate from our Corporate Division who has been awarded our Q3 Safety Culture Award.
Congratulations to Danielle Priddle from London Heathrow Airport from our Aviation Division who has been awarded our Q3 Safety Culture Award.
“To me being part of the Health and Safety Team is an important role within the Company, one that I thought probably went unnoticed, so this really is extra special to be considered for such an amazing award. I feel very grateful, thank you” said Danielle Priddle.
Winner(s) of the Safety Culture Award will receive £/€100 (net) bonus.
Mike has been nominated for having carried out excellence safety checks while discharging from his duties, ensuring all documentation such as observation forms were correctly filled and shared with the Health and Safety team every week as well as leading by example.
Danielle was recognised for not only being a Safety Champion but for showing great initiative in completing current health and safety information for compliance. She motivates her colleagues regularly by sending health and safety reminders to the team.
Photo (L-R): Dumitru Gornea (Regional Manager), Mike Welding and Olu Olojo-Kosoko (Health & Safety Support Manager).
Photo (L-R): Mounia Boukhlal (Duty Manager), Danielle Priddle and Prasanna Muthukumarana (Health & Safety Support Manager).
EMPLOYEES OF THE 3rd QUARTER
Winner(s) of the Employee of the Quarter award will receive £/€500 (net) bonus and a lapel pin.
Quarter.
Daniel has been highly commended by the client for his observation and quick wits for an incident that could have severely impacted the site if left unchecked. He identified and immediately reported an oil leak from the one of the chillers.
Haroon stopped a potentially dangerous situation when he noticed several contractors who were working on a platform that appeared unsafe whilst he was patrolling site. He took responsibility for the contractors, explaining that the platform was unstable and appeared to be rocking badly. Haroon then further flagged the concern to the facilities management team, who identified that working at that height was identified as a risk. Haroon’s actions saved an incident from occurring which could have potentially caused serious injury.
Daniel -
“Thanks for the surprise presentation this evening. I am out of words. I know we offer a professional service and to carry our duty as expected by the company. To get recognised for going above and beyond it's overwhelming. I have been working at this site (London 1) from 2015 and tonight is the happiest moment. Thanks to the team and the entire management team. I am very grateful.”
Photos: Chris Lean, Strategic Account Manager VIRTUS, with Daniel Adotey (Photo L) and Haroon Shah (Photo R).
CORPORATE SOCIAL RESPONSIBILITY
ICTS UK & IRELAND SPONSORS HEMEL HEMPSTEAD TOWN YOUTH FC
ICTS is delighted to sponsor the Hemel Hempstead Town Youth FC U14s team. We are proud to support these young athletes as they develop their football skills, teamwork, and sportsmanship.
Robert Ellis, a member of our Corporate Recruitment Team and the Team’s coach commented, “Much like ICTS, our boys have a clear structure with a strong emphasis on teamwork to be successful. We are very honoured that ICTS have sponsored us this season and we hope to be as successful on the pitch as ICTS is off it!”
Best wishes to the team for their season. It is important to us to support grassroots charities and to make a difference in the communities in which we operate. This approach underpins our Corporate Social Responsibility agenda.
OUR TEAM AT LONDON HEATHROW AIRPORT T5 RAISE FUNDS FOR MACMILLAN CANCER
A Macmillan coffee morning was held in London Heathrow Airport (T5) on 27 September raising £240.81 for the Macmillan Cancer charity.
Well done to all involved.
PROCEEDS FROM BRIAN O’SHAUGHNESSY’S BOOK "TRUSTED YET DANGEROUS" WILL BE DONATED TO THE STROKE ASSOCIATION CHARITY
Brian O’Shaughnessy, our Business Assurance Manager writes, “During my Doctorate in Security & Risk Management, I have concentrated extensively on the issue of insider threats, a focus which has culminated in the upcoming publication of my book, "Trusted Yet Dangerous: The Insider Threat Challenge in Physical Security."
While cybersecurity often dominates discussions about insider threats, the physical security aspects are equally critical and frequently overlooked. This book shifts the focus, illuminating the serious risks posed not by distant adversaries but by those within our own organisations individuals in whom we place our trust daily. "Trusted Yet Dangerous" dives deep into the world of physical security insider threats through meticulous analyses, real-world case studies, and authoritative insights. It explores the intricate nature of these threats, their profound impact on organisations, and effective strategies for mitigating these risks. This comprehensive exploration aims to enhance awareness and strengthen defences against one of the most insidious dangers to organisational integrity.
The book will be released on February 2nd, 2025 and is available on Amazon. All profits from the sale of "Trusted Yet Dangerous" will be donated to the Stroke Association charity, supporting a cause that touches many lives.”
Movember is a leading men s health charity raising awareness on prostate cancer, testicular cancer, mental health and suicide prevention.
In addition to growing a mo (moustache), Chris spent the month of November running 60km, swimming 30km and cycling 90km and more raising £1612, which ICTS was pleased to match.
TUCK SHOP INITIATIVE AT SOUTHAMPTON AIRPORT
In October, our Team at Southampton Airport set up a new tuck shop, stocked with a variety of snacks and refreshments; a convenient option for a quick pick-meup for our staff during the workday. It was decided that all proceeds should go towards restocking the shop and any profits were to be donated to a charity selected by our team.
The feedback has been overwhelmingly positive, and demand has been so high that staff are working hard to keep up with restocking the shop! The £200 profit from the sales will be donated to the Infantile Spasms Trust charity.
This charity is very close to our two colleagues’ hearts as their son was diagnosed when he was 8 weeks old.
SPONSORSHIP OF AN ELECTRIC VEHICLE CHARGING POINT IN THE COMMUNITY
ICTS UK & Ireland is proud to have taken a further step towards sustainability by sponsoring an electric vehicle charging point at Hampstead School in London. Our £1,000 contribution made it possible to install the charging station, encouraging the use of eco-friendly transport among staff, parents, and the wider community.
Hampstead School is a large comprehensive school in the London Borough of Camden, within the vicinity of our London Head Office. Our Employee of the Year 2023, Kamal Hashi, represented ICTS and met with the school’s Headteacher and pupils to mark the inauguration of the charging station on 15 November 2024.
Matt Sadler, Head of Hampstead School said, “Our students have made it clear that they want our school to be more sustainable, and our staff are more likely than ever to invest in clean forms of transport, so the whole school community is thrilled that the donation from ICTS has made the installation of EV charging points possible.”
This initiative aligns with ICTS’ commitment to supporting green efforts and raising awareness about reducing carbon emissions. We believe in contributing to a greener future and helping the next generation to understand the value of collectively caring for the environment.
BRINGING FESTIVE CHEER TO HILLINGDON HOSPITAL
On Monday, 9 December, our Aviation Security Team from Stockley Park visited Hillingdon Hospital in Uxbridge, continuing a tradition we have maintained for several years.
This year ICTS was pleased to celebrate the festive season by donating care packages and bathrobes for the elderly, Christmas hampers for the Hospital’s Christmas raffle, as well as a television, PlayStation, and board games for the Paediatric ward.
“Giving back to the communities in which we operate is important to us and our annual event at Hillingdon Hospital, is very much enjoyed by our ICTS staff members” said Priti Kamal, Recruitment & Vetting Manager for London Heathrow Airport.
A very Happy Special Birthday to Terry Steeples (Cluster Account Manager in Dublin)! The ICTS Ireland Team enjoyed a birthday coffee morning - the cake was made by Tatjana Banozic (Payroll Manager).
ICTS UK and ICTS Ireland are wholly owned and independent subsidiaries of ICTS Europe. www.ictseurope.com
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