Photo on front cover (L-R): Alex Ursan (ICTS Regional Manager Corporate Security), Harprit Singh (Security Officer), Mir Shad Khan (Security Officer), Matthew Lloyd (Security Supervisor), Gareth Felkin (Security Officer), Geraint Davies (Security Officer), Chris Lane (Divisional Director Corporate Security). Read more on page 9.
A MESSAGE FROM THE MD, ANDY KYNOCH
Schools are back and memories of summer holidays are beginning to
Since the commencement of our initial contracts way back in 1987 at Gatwick, our aviation business in the UK and Ireland has steadily grown, with the exception being the dip caused by the pandemic some four years ago. But since 2021/2 there has been a rebound, and what a rebound! Summer 2024 has proven to be our busiest summer ever, not just in our region but also across our subsidiaries throughout Europe and North America.
So, I want to open with a heartfelt thanks to all our aviation staff, from Shannon and Dublin in Ireland, to Aberdeen, Glasgow and Edinburgh in Scotland and then Manchester, Bristol, Southampton, Heathrow and finally, where it all started over 37 years ago, Gatwick.
I am so proud of you all and what we have all achieved together in recent years.
For those of you who are knowledgeable about aircraft, some of the airlines are about to take delivery of the Airbus A321XLR, (XLR stands for ‘extra-long range’), which in my opinion will open even more routes from the United States to less conventional destinations in Europe.
Our company of course is not all aviation, whilst its roots are embedded in that industry it has branched out and continues to win contracts and awards. We welcomed the opportunity to serve Vantage Data Centers adding them to the growing list of clients within that arena.
We have retained important contracts too, such as Eighty Strand in London which is a prestigious corporate client.
Within these pages are many great stories of our colleagues and their achievements, our continued success in the field, which for me comes back to how we are as a company, a humble hardworking and trustworthy company that exudes knowledge and innovation for our customers.
Which brings me back to where it all started in 1987 and two employees who started at Gatwick and have recently passed their 35th year with the company and who I have known for all that time, firstly as a client and then secondly as a colleague. Thank you Hilary Curtis and Donald Hewitt for your service and commitment to the success of ICTS. Outstanding!
That’s all for now but as usual I’ll end with, take good care, stay safe and keep warm!
- Andy.
THE SIA 20TH ANNIVERSARY RECEPTION AT THE HOUSE OF LORDS
We were pleased that two of our frontline Corporate Security staff members, Kamal Hashi and Savio Rodrigues, were invited by the SIA to attend the SIA’s 20th Anniversary Reception.
The Reception which took place at the House of Lords on 22 July 2024 marked 20 years of SIA licensing and was sponsored by The Baroness Meacher, the first Chair of the SIA.
INTERNATIONAL SECURITY OFFICERS' DAY 2024
MARKED IN THE CITY
ICTS was delighted to participate in a special event in London to mark International Security Officers’ Day (24 July 2024). The event, organised by the City Security Council, was supported by the SIA, BSIA, City of London Police and City of London Corporation.
Ashley Fernandes, Executive Director of Corporate Security and former Chair of the City Security Council said “We were delighted to attend this year’s CSC International Security Officers’ Day event hosted at the Lloyd’s building in London. Once again, it was a great day of recognition and celebration of our frontline colleagues throughout the sector who work hard every day to keep the communities we live and work in safe and secure. We were privileged to have some of our own colleagues in attendance who were representing all of ICTS’ frontline teams across our business.”
This year, in addition to London, a CSC event was also
Watch ICTS Europe’s video produced to celebrate International Security Officers' Day 2024.
AIRPORTSUK SUSTAINABILITY CONFERENCE (26—27
JUNE 2024)
ICTS was pleased to attend the Airport Sustainability Conference held in Newcastle and organized by AirportsUK (formerly called the Airport Operators Association - AOA) The event brought together industry leaders and environmental advocates to discuss and advance sustainable practices within UK Aviation.
Our CSR Lead, Caroline Atterton, participated in a series of talks, panel discussions, and networking sessions aimed at addressing pressing environmental issues.
ICTS’ aviation security teams are operational across 8 main UK airports and as an organisation we are committed to seeking ways of reducing our carbon footprint. Earlier this year, we pledged to purchase sustainable aviation fuel credits to offset our aviation business travel.
ICTS is a Corporate Partner of AirportsUK.
WOMEN IN SECURITY AWARDS 2024 (12 SEPT 2024)
Congratulations to Karyn Allen, Head of Canine Services, Charlotte Smith, Drugs Detection Dogs Manager, and Emma Fincham, FREDDs (Free Running Detection Dogs) Manager, on their nominations for the 2024 and
Photo (L-R): Dumitru Gornea (Regional Manager Corporate), Karyn Allen (Head of Canine Services), Charlotte Smith (Drug Detection Dogs Manager) and Gary Benwell (Head of Operations Corporate) at the Women in Security Awards gala at Shakespeare's Underglobe Threatre.
ICTS IS LOOKING FORWARD TO THE AIRPORTSUK SECURITY CONFERENCE (18-19 SEPTEMBER 2024)
Team ICTS is looking forward to participating in the AirportsUK Security Conference taking place in York on 18 and 19 September.
ICTS
’ CONTRIBUTION TO THE CITY SECURITY MAGAZINE
ICTS featured in the summer edition of the City Security Magazine – You can read the insightful opinion piece by Curtis Wright, Divisional Director of Electronic Security and Monitoring Services ASM, on the impact of AI in the Security Technology Market (see page 10). ASM is ICTS UK & Ireland’s Technology subsidiary.
Our full page advert (image R) was included on the back page of the edition. Click on the image below to view the edition.
HR & COMPLIANCE
ENGAGEMENT UPDATE - WELLBEING INITIATIVES
The following is an overview of recent activity around our National Awareness Day campaigns:
SEPTEMBER
ICTS is delighted to partner with a new charity, Orchid Cancer - the UK’s leading male cancer charity. It is a small yet mighty charity reaching many underserved communities to educate and support those affected by cancer.
Every year, over 55,000 people will be diagnosed with testicular, penile, or prostate cancer.
Orchid Male Cancer Awareness Week runs between 16 and 19 September 2024 it offers us the opportunity to highlight the valuable work the charity does:
• Educate men about signs, symptoms, and risk factors of the three male cancers to encourage early diagnoses that will increase treatment options, survival, and quality of life. Our focus is on reaching people from marginalised communities and those not able to prioritise their health.
• Help those diagnosed better understand their situation, feel less isolated and better able to cope.
• Fund pioneering scientific research to benefit current and future generations of men.
Learn more about Orchid: Orchid Explainer GSK Impact Award (youtube.com)
ICTS WORK EXPERIENCE PROGRAMME
Our Work Experience Programme, introduced earlier this year, is going from strength to strength. It is an ongoing initiative aimed at providing young people with valuable insights into the field of Aviation Security and to promote career opportunities within our sector. To date, students from Heston Community School in Hounslow have participated in the scheme.
The programme spans five weeks, during which participants engage in both operational and back-office tasks. These activities are primarily based at our ICTS offices at Stockley Park (near London Heathrow Airport), with site visits to the Airport. This gives the students a chance to see our operational airport, airline and cargo security teams ‘in action’ and to enhance the overall learning experience.
The feedback received about the Programme has really been positive.
An extract from an email sent by a student to our Service Delivery Manager, Ghouse Mohammed:
“I just want to express my sincere gratitude to you and your team for granting me the incredible opportunity to work at ICTS. The past four weeks have been an enriching journey, allowing me to immerse myself in the company’s unique culture, connect with amazing individuals and partake in memorable events (going to Heathrow). This experience has left a lasting impact on me, both personally and professionally.
We thank the ICTS Management Team and Shaike ICTS Europe) for supporting
The values upheld at ICTS resonate deeply with me, and I am eager to continue my journey in an environment that shares such principles. I believe that being a part of this extraordinary experience has not only elevated my skills but also motivated me to grow as an individual.
Once again, thank you for the opportunity and support throughout my time at ICTS. I am genuinely grateful for the memories and experiences that will stay with me forever.”
ICTS HEALTH & SAFETY CHAMPIONS
“Join us in celebrating our Health and Safety Champions from AtlasEdge, Ealing Hammersmith and West London College, COLT, Wycombe Hospital and CyrusOne.
We are proud to have them volunteer to ensure safety on their individual sites. Each staff member was glad to receive their certificate.
The Champions have completed relevant health and safety courses such as: Health and Safety Induction Awareness Course, Manual Handling Awareness course, DSE Awareness & Assessment Course and Drug and Alcohol Awareness course. This has propelled them to further commit to assist the company achieve its safety goals” said Olu Olojo-Kosoko, Health & Safety Support Manager.
Photos: Olu Olojo-Kosoko, Health & Safety Support Manager, presenting certificates to our H&S Champions from across some of the Corporate Security contracts.
NEW BUSINESS
NEW DATA CENTRE CONTRACT IN WALES
“We are very pleased that Vantage Data Centers selected ICTS UK as their security partner. We are looking forward to a long-term great collaboration.
Just one hundred miles from London’s urban density and located in the UK’s tech corridor, the Newport/ Cardiff campus will include three data centres once fully developed, two of which are now operational. The campus is considered to be one of Europe’s largest data centre campuses to meet customer demand from around the world.
Sited near the M4 and major airports, the campus is easily accessible by air, rail and car about 40 minutes from Bristol. The secure site meets the UK Government’s highest standards and is just one of the many reasons that multiple blue-chip, high-growth companies currently house their IT infrastructure in one of the UK’s most efficient data centres” said Alex Ursan, Regional Manager Corporate Security, ICTS UK.
Ibrahim Ahmed – Security Officer.
Photo (L-R): Alex Ursan (ICTS Regional Manager Corporate Security), Harprit Singh (Security Officer), Mir Shad Khan (Security Officer), Matthew Lloyd (Security Supervisor), Gareth Felkin (Security Officer), Geraint Davies (Security Officer), Chris Lane (Divisional Direct
ICTS WELCOMES JUNEYAO AIR TO MANCHESTER
Our ICTS UK Aviation Team is delighted to announce a new partnership with Juneyao Air. The airline’s inaugural flight from Manchester to Shanghai took off smoothly on 1 July 2024, marking the first-ever direct flight between Shanghai and a UK city outside of London.
Juneyao Air operates three weekly flights on this route, utilising two state-of-the-art Boeing 787-9 Dreamliners for the flight which lasts over 11 hours. Our team ensures top-tier security with the provision of door and ramp guarding services.
We look forward to a successful business partnership with Juneyao Air.
AIR CANADA BACK FOR THE SUMMER SEASON
“Our ICTS Team at Manchester Airport has been providing Air Canada with aircraft security services (access control, door and ramp guard) for several years here at Manchester, and were delighted to welcome the airline back for this year’s first flight of the summer season.
A beautiful sunny day provided an excellent start, and a smooth aircraft turnaround” wrote Alan Richardson, ICTS Station Manager at Manchester Airport.
Photo above (L-R): Ross Weir Marques Ferreira with Alan Richardson, ICTS Station Manager at Manchester Airport.
EIGHTY STRAND RE-APPOINTS ICTS AS THEIR SECURITY PARTNER
ICTS is delighted to announce that we have been reawarded the security services contract for Eighty Strand, an iconic corporate workspace in Covent Garden Riverside (London). Since September 2019, our Team has been providing 24/7 security services to this prestigious location. The new contract also includes loading bay services. We look forward to continuing our partnership with Eighty Strand.
“Eighty Strand is a prestigious corporate building with high profile companies occupying various floors. The working atmosphere is very serene with modern facilities installed after the building went through refurbishment not long ago. The client/landlord is highly appreciative of the input of the Security team to the extent that the team is considered part of them as opposed to ICTS employees (something that the Building Manager mentions when she meets our ICTS Management team). It is a lovely place to work and our multicultural team looks after each other.
Our Security team continually conducts risk assessments and briefings to assess the security processes and procedures based on current local and global threat levels.
Random reviews and inspections are conducted via external parties to ensure a wider outlook on procedures taking place of which further assessments are made based on advised risks identified and are immediately addressed.
Security staff constantly undergo training evaluations to ensure all aspects of their roles are up to date with current local and global threat levels are taken into consideration.
The Security team at Eighty Strand is happy to have worked hard to ensure ICTS retained the Security contract as well as the additional loading bay services. We thank the ICTS Management team for their support in ensuring that staff welfare needs are attended to as and when needed” wrote Tom Shaw, ICTS Contract Manager (Eighty Strand).
NEWS FROM OUR CONTRACTS
CONGRATULATIONS TO OUR TEAM AT BRISTOL AIRPORT FOR SECURING A CONTRACT EXTENSION
We are delighted that ICTS has been awarded a oneyear extension to the security services contract at Bristol Airport. ICTS has been responsible for the provision of aviation security services at Bristol since 2010.
Our team celebrated the contract extension with cake and sweet treats, marking another successful milestone.
CINCH
CHAMPIONSHIP SECURED BY ICTS CANINE
ICTS UK’s Canine Team was pleased to announce the successful security management of this year's Cinch Championship tennis tournament held between 17 and 23 June.
Our Explosive Detection Dog Team, accredited under the National Canine Training and Accreditation Scheme – Private Security Industry (NCTAS-P), ensured a safe and secure environment for all participants and spectators.
The Cinch Championships is one of the most popular and longest-running events on the ATP Tour. Established in 1889 and held each June at The Queen’s Club in West Kensington, it consistently attracts top singles and doubles players in men's tennis.
Our Canine Division has been supporting the LTA, the governing body for tennis in Britain, and the annual Cinch Championship event for numerous years now.
Ashley Fernandes, ICTS Executive Director – Corporate Security, commented “We are delighted to be supporting the LTA again for another year. The team has consistently worked hard to ensure we maintain our training, accreditations, high standards, and best-inclass service, so it is always great to see this rewarded when clients continue to put their trust in us.”
Photo above (L-R): Helen Jones (ICTS Station Manager) and Sam Flook (ICTS Operations Development Manager).
EXPANSION OF SERVICES FOR CHINA EASTERN
Our team at London Gatwick Airport was delighted to welcome China Eastern’s second weekly flight from London to Shanghai on 18 June 2024.
ICTS provides access control and ramp guarding services to the airline.
CONGRATULATIONS TO OUR NEWLY QUALIFIED AVIATION SECURITY TRAINERS
Ceri Matthews, Head of Training Aviation writes, “Congratulations to Jemma Clark (Glasgow Airport), Steph Lumsden (Aberdeen Airport) and Wiktoria Malex (London Heathrow Airport) on passing their online assessments to become Certified Aviation Security Instructors. Welcome to the Training Department.
TRAINING ACHIEVEMENTS - CORPORATE SECURITY
Many congratulations to Kamal Hashi (UCG), Hamza Mohamed (AtlasEdge) and Daniel Perry (COLT) who recently completed the Level 3 Security First Line Manager Qualification with distinction.
Photo: ICTS Security Agent, Marco Ambrozio at London Gatwick Airport.
Photo Top (L-R): Kamal Hashi and Hamza Mohamed.
Photo (L): Daniel Perry.
Photos Top (L-R): – Jemma Clark (Compliance and Training Coordinator – Glasgow Airport), Steph Lumsden (Operational Trainer – Aberdeen Airport). Photo Bottom: Wiktoria Malec (Aviation Security Trainer – London Heathrow Airport).
INTRODUCING OUR CANINE TRAINER: TONY BRYSON
I joined the Army in 1994 and began working with military dogs in the RAVC, starting with GP dogs and then training police dogs for the RAF and other military organisations. I was later selected as an instructor, training dog handlers and running decoy courses. This resulted in me being posted to Germany and then Cyprus, where I helped develop a new search dog for counter-IED operations in Afghanistan. Following this, I was deployed as a High Assurance Search Dog (HASD) handler and eventually led the training and deployment of HASD teams, managing 22 handlers and dogs in Afghanistan. After 22 years of service, I retired from the military.
After leaving the Army, I started a doggy daycare and training facility, which closed due to COVID. I then worked as a live body detection handler in France and volunteered as a search and rescue dog trainer in Lincolnshire. I was a project manager and trainer for mine detection dogs in Azerbaijan and later trained EDD and NDD handlers in Bangladesh for the Dhaka Police and US Embassy.
In February, I joined ICTS, where I'm responsible for training, procurement, and continuation training for Explosive Detection Dogs, as well as managing training for General Purpose Patrol Dogs and their handlers.
DAVOUD
MOHEBI WINS UCG’S EXCELLENCE IN CUSTOMER SERVICE AWARD
Many congratulations to Davoud Mohebi, ICTS Security Officer at the United Colleges Group’s Paddington Green Campus, who has won the Excellence in Customer Service award at the College's yearly staff awards. This award recognises Davoud’s outstanding dedication and commitment to going above and beyond at UCG.
Davoud Mohebi said, "Winning the Staff Awards for excellent customer service means a lot to me. It shows how dedicated I am to providing exceptional service to our guests. This recognition motivates me to continue going above and beyond in my role. I feel honoured and appreciated for the hard work I put into delivering top-notch service."
CANINE TRAINING
The photo above was taken during a coincidental meet -up between our Regional Manager (Corporate Security), Dumitru Gornea, and members of the Canine Team who were carrying out a monthly continuation training session for the Drug Detection / Pyrotechnic Detection teams!
VOLUNTEER YOUR TIME TO SUPPORT OUR CANINE TRAINING PROGRAMME
Kno Fridye, Marketing Executive Apprentice writes about his experience volunteering with the Canine Team“On 16 July I met with three other volunteers, (members of the Canine Team) and Charlotte Smith, Drug Detection Dog Manager at Canary Wharf in London.
Throughout the day, we participated in various training tasks. In the Canary Wharf shopping centre, volunteers were given small amounts of pyrotechnics and the dogs and their handlers then patrolled the area to locate those individuals with contraband. At an escalator, dogs and handlers waited at the top while volunteers, mixed with the general public, rode up to see if the dogs could locate individuals at a few seconds’ notice.
In a busy hallway, volunteers mixed with the crowd to see if the dogs could identify them as they walked through. Lastly, during an outdoor patrol at Canary Wharf Plaza, dogs and handlers searched for volunteers in the large, busy outdoor area.
The highlight of my day was the warm welcome from the team, which made me feel like a long-time staff member.
This volunteer day highlighted the skills of ICTS’ Canine Detection Dog teams.”
The Canine team is always looking for volunteers to participate in their training days. If interested, please contact Charlotte Smith
Photo (L-R): Dumitru Gornea, Kevin Read, Taylor Ongley, Rachel Kuttner (kneeling), Nicky Domingoes, Mark Somerscales, Detection Dog, Loki and Charlotte Smith.
ICTS SECURES THE 2024 HANKOOK LONDON E-PRIX
ICTS is proud to announce the successful security service provided by our Canine team at the Formula E season 10 double-header finale held at the ExCeL London on 20 and 21 July 2024.
The emission-free race took place on a unique track that weaved through the inside and outside of the ExCeL London. Our Canine team, working alongside our colleagues at the ExCel, played a vital role in ensuring a safe and secure environment for all attendees, participants, and staff.
Karyn Allen, Head of Canine Services, ICTS UK said, “It was a pleasure to support such an exciting and unique event and I take this opportunity to highlight the thorough and meticulous work of our Dog Team who worked closely with the wider security service. We look forward to supporting the ExCel at future events and continuing to uphold our high standards.”
ICTS’ Explosive Detection Dog Team is accredited under the National Canine Training and Accreditation Scheme – Private Security Industry (NCTAS-P).
AN UPDATE FROM ASM (A SUBSIDARY OF ICTS UK)
Back in June 2024, Curtis Wright (Divisional Director Electronic Security & Monitoring Services) and Cathie Flood (ARC Manager, ASM) visited Suez UK’s Renew Hub in Manchester. The Renew Hub aims to reclaim the value of waste and use it to create economic, environmental, and social value.
ASM works closely with Suez, providing monitoring services for their CCTV, Fire and Intruder Alarms. ASM is proud to be associated with a company with ecofriendly missions and values. Since 2021, the Renew Hub and three Renew shops have been the largest reuse operation in the UK, where donations of household items, furniture, books, toys, and electrical items are recycled, refurbished, and re-distributed.
“It’s important for us to support environmental initiatives, especially ones close to our community in Manchester. We look forward to following the Renew project and continue providing Suez with our smart monitoring services in the future!” said Curtis Wright (Divisional Director Electronic Security & Monitoring Services)
Data Centres, NHS sites, residential properties, Education centres, and even an old Vicarage are just a few of ASM’s recent installation projects
Data Centre Camera re-locations - This job utilised a Pelco VideoXpert Video Management System (VMS) platform, a customisable, software-based solution with an intuitive user experience.
The system empowers security professionals to effortlessly access the footage they need, precisely when they need it. It provides a scalable solution ranging from entry-level surveillance set-ups to systems that support tens of thousands of cameras across multiple continents.
Security and safety of staff, patients and visitors is high priority across NHS sites, and ASM is proud to be able to provide high quality installations and leading security solutions to our NHS partners. Recently, we installed a number of Hikvision CCTV cameras at the premises of one of our long-standing NHS clients (see photos below). Access Control systems were installed at the estates/delivery entrances, to help monitor those entering/leaving the premises. This included a Paxton Access Ltd Net2 additional door to a new entry location for the estates team.
ASM has trusted Texecom products for a wide range of projects and installations and most recently, Texecom products were selected for an educational institution.
The Texecom Intruder Alarm System, Texecom Monitor and Cloud Services were installed and connected to the ASM NSI Gold Alarm Receiving Centre in Manchester, enabling the premises to be monitored 24/7.
ASM has trusted Texecom products for a wide range of projects and installations and most recently, Texecom products were selected for an educational institution.
The Texecom Intruder Alarm System, Texecom Monitor and Cloud Services were installed and connected to the ASM NSI Gold Alarm Receiving Centre in Manchester, enabling the premises to be monitored 24/7.
HAPPY RETIREMENT
Wishing June Tyson (Health & Safety Support Manager) a very happy retirement. Thank you for your contribution to ICTS
WELCOMING NEW STAFF
PRASANNA MUTHUKUMARANA HEALTH & SAFETY SUPPORT MANAGER
Prasanna Muthukumarana joined the Business Assurance Department as a Health & Safety Support Manager on 17 June 2024. Prasanna is based at London Heathrow Airport and will help support all of the aviation and cargo contracts.
I am really looking forward to learning about the Security Industry and the challenges that this brings.
Outside of work I love spending time with my family and spoiling my 6 Grandchildren, walking my 2 dogs and relaxing in my garden.”
MANAGERIAL MOVES
Prasanna has a background in Facilities Management and Health & Safety. He joined ICTS in January 2024, working at London Heathrow Airport. Outside of work, Prasanna is enthusiastic about cricket, football, environmental conservation, meditation, yoga, and travel.
Many congratulations Brian O’Shaughwho has been appointed Business Assurance Manager.
MAXINE DAY - HR BUSINESS PARTNER (CORPORATE)
“Hi Everyone, I am the newly appointed HR Business Partner for Corporate Security. I have been working for ICTS since the beginning of July 2024 and I am really enjoying the role and all the great people I have met so far.
I have been in HR for over 30 years, starting out in Polycell (part of Crown - DIY enthusiast may know them!). Since then, I have worked across a number of sectors including Pharmaceuticals, Fashion Retail, IT, Architecture and Construction. Each of them brought unique perspectives that have greatly enhanced my understanding of HR and the various approaches it demands.
Many congratulations to Abdouraman Mohamadou who has been promoted from Contract Manager to Group Security Manager, and Kamal Hashi who has been promoted from Supervisor to Security Operations Manager based at United Colleges Group.
Photo above (L-R): Abdouraman Mohamadou and Kamal Hashi.
MEET OUR IT MANAGER
LAWRENCE AGGREY FYNN
When did you join ICTS?
I joined ICTS in 2019.
What do you enjoy most of your job?
Solving technical problems, maintaining computer hardware and learning more about computing and its application in the workspace - particularly Virtual and Cloud computing. ICTS has been excellent in allowing me to further my studies for which I’m grateful.
I also enjoy helping people – which helps!
What key attributes make someone successful in your role?
A logical mind, attention to detail and drive to get the job done.
What is your favourite pastime?
I enjoy experimenting with new and interesting examples of Open-source software and technology.
Outside computing I love travel, Cinema, listening to and playing with electronic music and of course following my Mighty Reds!
What has been your greatest achievement?
In a previous role, much earlier in my career I had more responsibility for maintaining Office servers / infrastructure. I obtained much satisfaction from keeping a cool head and fixing key pieces of infrastructure whilst allaying the fears of Office managers and allowing offices to get back to work.
Outside of work, completing a trip round the world a few years ago was definitely a life highlight.
If you were not an IT specialist, what type of career would you choose?
Many years ago I considered a career in Motor Vehicle Engineering. I think I made the right choice, mechanic bays on cold winter days aren’t much fun!
EMPLOYEE LONG SERVICE AWARDS
Thank you to the following members of staff for their commitment and loyalty to the organization:
35 YEARS’ SERVICE
Hilary
Curtis (Standards & Compliance Manager)
A long time ago at an airport in a galaxy far, far away…
a young woman was taking her friend to attend an interview because her friend’s car had mysteriously broken down. s the story of how my journey with ICTS started!
I had agreed to attend the training with her just to keep her company - little did I know that it would take me on a path of such diverse experiences with opportunities to work alongside so many inspiring people. What’s more they all had their great stories to tell (and always over a coffee) of their time in the aviation and security universe.
The ‘hook’ for me was that every day was different. The fluidity of such a constantly changing and challenging environment was a little bit of an adrenaline rush. You found yourself having to ‘think on your feet’ and problem-solve.
Our goal was simply to ensure full compliance with the global ‘aviation regulations’ for our many business partners and clients that we worked for.
A common thread running through the ‘veins’ of all the teams, I either had the pleasure of managing or working with, was that we were more like a family. I think this is the ethos of ICTS. What sets us apart is that our growth has truly been rooted in the strength of our people.
I started as a part-time Security Agent and ICTS gave me the opportunity to explore other roles within the business: operational management, human resources and standards and compliance management. ICTS has given me the opportunity to develop myself and to develop my career within this very interesting and sometimes strange industry we all work in.
I have always been passionate about our people, as I believe they are the key to our success. I am also very grateful that I’ve been fortunate to be a small part of that continuing and successful ICTS story.
I look back and often wonder the reason the car broke down that day. Was it some sort of hidden universal force or was it because it had run out of petrol? I’ll probably never really know but I am glad that it did!”
Hilary.
“I have crossed paths with some fine people as colleagues and customers over the 35 years of my service with ICTS. Thanks a million to all those who made a posi-
Manuel Pombo (Manny), Divisional Director - Aviation England with Donald in the photo above, writes, “I have worked with Donald for many years at London Gatwick. When I started in 1998, Donald was already Supervising our American carriers. Donald later joined our team at HBS.
Donald Hewitt (London Gatwick Airport)
A strong character, and definitely not afraid to ask questions and challenge the team, in a positive way. An absolute pleasure to have worked with and wishing Donald all the very best in the future.”
25 YEARS’ SERVICE
Vicky Smith (Head of Recruitment, Vetting and Admin.)
I am feeling proud to celebrate 25 years with ICTS and the invaluable experiences and memories I have gained. I have worked with many wonderful people who have helped shape and enhance my career. I’m grateful for the opportunity to learn and contribute during my time here and hope to continue for many more years to come.”
20 YEARS’ SERVICE
Arunkumar Umradia (London Heathrow Airport)
Completing 25 years of service with this esteemed company is a milestone that fills me with immense pride and gratitude. Over the past quarter of a century, I have had the privilege of growing both personally and professionally, thanks to the unwavering support and guidance provided by ICTS. The opportunities I have been given to learn, innovate, and contribute have been invaluable, and I am truly thankful for the trust and confidence the company has placed in me. I extend my heartfelt appreciation to the leadership team, my colleagues, and everyone who has been a part of this incredible journey. It has been an honour to serve, and I look forward to many more years of continued dedication and success with ICTS.”
"I use to work in the retail and the customer service sector before joining ICTS in 2004. I have worked in the HBS and aviation operations, facing many challenges over the course of my 20 -year career with the ICTS family. I feel privileged working alongside many fantastic colleagues as well as meeting many wonderful people. I am proud to be part of the company. I look forward to being part of this great ICTS team for many years to come."
“I am proud to mark 20 years with ICTS. This journey has been incredibly rewarding, filled with growth, challenges, and achievements. I am grateful for the support and opportunities provided by the company. Thank you for making these past two decades both fulfilling and inspiring. I look forward to many more successful years together.”
Photos above: Arunkumar Umradia celebrating his 25-years’ service with his colleagues at our Stockley Park office.
Rohima Ahmed (London Gatwick Airport)
Lumsden (London Heathrow Airport)
Bharvinder Bassi (London Heathrow Airport)
I would like to express my appreciation for the remarkable 2 decades I have dedicated to ICTS. This experience has been exceptionally rewarding, and I attribute its achievements to the unwavering support from my colleagues, supervisors, and managers. I am genuinely grateful for the myriad opportunities, guidance, and motivation that have been provided to me over the I'm looking forward to continuing to contribute to ICTS and engaging in long term collaboration with
Ponniah Muraleetharan (London Gatwick Airport)
“Ponniah Muraleetharan, aka Muralee, joined ICTS Gatwick in 2004, as an aircraft guarding officer for the US Airways contract. In December 2005, Muralee made the move from the aircraft ramp to the Hold Baggage Screening department to add another string to his bow.
Throughout the years, Muralee has been instrumental in his support in on-job-training for many new recruits joining the HBS family. We wish him many more successful years in our ICTS operations.”
Itai Sher (Global Financial Institution)
“My first job in the UK was with ICTS, where I was interviewed by Shai Meirav for the position of Strategic Contract Manager at the Royal Berkshire and Battle Hospitals in Reading. This occurred just two weeks after my family and I had relocated to the UK. I vividly remember the nervousness I felt while drinking coffee in the café next to Tavistock House, waiting for my interview. Following an interview with the client, I was fortunate to secure the position.
on these years, I take pride in the collective achievements and look forward to future challenges with the same enthusiasm and commitment.”
From that point onward, it was a continuous learning process. I had the privilege of being exposed to, managing, and overseeing numerous contracts, including those with Amazon, Eurotunnel, Middlesex University, Southbank University, Thames Valley University, City of Westminster College, Ealing, Hammersmith & West London College, the CAA, Luton Hospital, Epsom and St Helier University Hospitals NHS Trust, Heathrow Express, First Great Western, and several others, some of which I cannot disclose but am very proud to have been a part of.
I was also fortunate to be part of the training team, particularly with the CMI and Project Griffin. This opportunity allowed me to meet many managers and hopefully contribute to their development and prospects. Throughout my career with ICTS, I have met great people, clients, managers, leaders, and staff. I have had numerous experiences that have enabled me to grow and support others. I was placed in a position where I could influence people’s lives, and I hope I did so positively.
Since March 2019, I have been assigned to a prestigious contract in the financial industry as a Global Account Manager. I have a great team, a supportive client, and backing from my Line Managers, ICTS Europe, particularly Boaz Derhy, Shai Meirav, and other managers in our subsidiaries.
Supporting our client in EMEA (Europe, the Middle East, and Africa) has allowed me to collaborate with our managers in other subsidiaries and partners across the region. Throughout my years with ICTS, I have held various roles, witnessed the company’s evolution, and seen managers come and go. ICTS has transformed, taking on different forms, structures, and directions. It has been a remarkable journey.
I would like to take this opportunity to thank the people I have worked with. I look forward to further growth and progress.”
15 YEARS’ SERVICE
Kamran Hussain (Ealing, Hammersmith and West London College)
“After 15 amazing years, I'm grateful for the journey, the Managers who always looked after us, and the chance to contribute to our success. I am excited for what the future holds!”
Netra Thapa (Ealing, Hammersmith and West London College)
“These 15 years have flown by, filled with unexpected ups and downs. I'm grateful to be part of such a great team and for the unwavering support from our managers and stakeholders throughout this journey.”
Many congratulations also to Israr-Ul Haq (London Heathrow Airport) who marks 20 years’ service with ICTS.
Photo (L-R): Itai Sher with Ashley Fernandes (Executive Director Corporate Security)
CONGRATULATIONS TO THE EMPLOYEES WHO HAVE RECENTLY BEEN RECOGNISED AS PART OF OUR CUSTOMER SERVICE STAR SCHEME:
Jordon Galloway Glasgow Airport
Naveed Hassan London Gatwick Airport
Kamaljit Bains London Gatwick Airport
David Coleman Bristol Airport
5 YEARS’ SERVICE
Reddy Jairosi (London Gatwick Airport), Ronald Machado (Ealing Hammersmith West London College), Sakuntala Ghimire (London Heathrow Airport), Mario Fuiano (AMEX), Karl Watts (Bristol Airport) Adan Gamadiid (United Colleges Group), Philip Skepple (United Colleges Group).
The Customer Service Star scheme runs alongside our Employee(s) of the Quarter/Year scheme and Safety Culture Awards. The scheme has been established to recognise those employees who deliver excellent customer service to such a level that a client or a member of the public takes the trouble to write/post a commendation about the service delivered. This scheme goes a small way to say thank you and recognises all those very important customer service interventions by many of our employees.
Employees are asked to email a copy of the feedback to our HR Team—hr@icts.co.uk.
THE EMPLOYEE OF THE QUARTER SCHEME
A reminder about the scheme: all staff members below the level of Site/Station/Dept. Manager are eligible for this award. We will allow a maximum of 6 winners in a quarter with no minimum number of winners being required.
Each winner will receive a sum of £/€500. Should we not have a total of 6 winners in a quarter, the excess funding will be placed in a pot and will be allocated to the Employee of the Year’s charity of choice.
We are looking for employees who have done something exceptional that is worthy of recognition.
Nominations are to be sent via email to: eom.nominations@icts.co.uk together with any supporting documents
Please note that the deadline for submissions for each quarter is as follows:
31 March Quarter 1
30 June Quarter 2
30 September Quarter 3
31 December Quarter 4
All 2024 winner(s) of the Employee of the Quarter make up the shortlist for the Employee(s) of the Year 2024 award, who will receive £/€5,000 (gross) and a lapel pin.
SAFETY CULTURE AWARD SCHEME
This scheme is open to all our employees. Nominations for the quarterly awards should be forwarded (by their Manager) to the Business Assurance Department with a brief outline as to why the nominee should be considered for the award. Please email: safetycultureawards@icts.co.uk
There is quarterly Safety Culture Award and the winning nominee will receive a cash prize of £100 (net) or €100 if in the Republic of Ireland. This will also qualify you for an automatic nomination for the prestigious ‘Safety Culture of the Year Award’. The winner of which will be awarded £1,000 (net) or €1,000 if in the Republic of Ireland.
It is the ongoing efforts of our employees that makes such a difference to the safety of our staff, friends and colleagues. I would very much like to thank you for your continuing support to drive our positive safety culture here at ICTS.
Q2 SAFETY CULTURE AWARD WINNER: THET SOE
Congratulations to Thet Soe from our Cargo Security Division who has been awarded our Q2 Safety Culture
Winner(s) of the Safety Culture Award will receive £/€100 (net) bonus.
Thet has been nominated for his commitment and continuous diligence as a Radiation Protection Supervisor working in a challenging environment within our Cargo Security operations at London Heathrow Airport.
Thet Soe.
Photo (L-R): Ramachandran Saravanabavan (ICTS OPS Duty Manager Cargo) with
EMPLOYEE OF THE 2nd QUARTER
FROM OUR CANINE SECURITY:
JASON KIRBY
Congratulations to Jason Kirby from the Canine Security Department for being named our Employee of the Quarter. Jason earned this recognition for his exemplary handling of three significant incidents in recent months.
While on duty at Canary Wharf, Jason's vigilance led to the discovery of hidden items that were likely intended for criminal damage against an estate tenant. Although the exact purpose of these items remains unclear, we are grateful for Jason's timely intervention.
In another instance, while stationed at an EDF site, Jason provided crucial support during a challenging situation where two individuals suffered heart attacks simultaneously. His actions were highly praised by our client.
Additionally, while on break at Canary Wharf, Jason witnessed a woman being threatened with a syringe. Without hesitation, he intervened to protect her and promptly called for assistance from the wider security team.
Jason's dedication and quick thinking have made a significant impact, and we are proud to honour him as our Employee of the Quarter.
Winner(s) of the Employee of the Quarter award will receive £/€500 (net) bonus and a lapel pin.
Jason -
“I am extremely grateful to have been nominated for this award. I work with a great team who always pulls together. I always take pride in my job taking care of the general public to the best of my abilities and will continue to whilst working for a professional company.”
Photo (L-R): Jason Kirby (Explosive Detection Dog Handler) with Karyn Allen (Head of Canine Security Services)
CORPORATE SOCIAL RESPONSIBILITY
TOY DONATION TO THE ARCHIE FOUNDATION IN ABERDEEN
Many congratulations again to Team Aberdeen who won our ICTS Walking Week challenge (May 2024). The Team was made up of 5 staff members: Vickki Mackintosh, Kirsty Davidson, Lowri Cameron, Vikki Smith and Zoey Mackay.
As we wrote in the previous (June) edition of Viewpoint, in their name and yours, on 20 June 2024, ICTS donated £705 worth of toys to a wonderful Aberdeenbased charity called The Archie Foundation
RUNNING 30K TO MARK 30-YEARS OF THE PITUITARY FOUNDATION
Ruth Harper, who is a member of our Bristol Airport Security Team writes, “I have been running in support of the Pituitary Foundation, which is celebrating its 30th anniversary this year. The Foundation has asked its members to take on challenges to mark their 30 years.
I decided to get back into running more regularly as it is my 5-year anniversary in May of being diagnosed with Idiopathic Cranial Diabetes Insipidus. Now been changed to Arginine Vassopressin Deficiency (AVP-D) to avoid the confusion of the word ‘diabetes’. Basically I don’t regulate my water levels in my body so take a synthetic hormone to replace it. So I can drink up to 10 -15+ litres of fluid within a day and go to the toilet more often. The synthetic hormone means I can regulate my fluid levels better so I drink around 4-6 litres of fluid in a day instead. I had never heard of the charity before let alone the pituitary gland that is in our brain. But now I’m an advocate for the charity and raise awareness and attend charity events at least once a year to raise funds and spread awareness of the amazing work the charity does.
Please visit Ruth’s JustGiving page to support her fundraising challenge.
Photo (L-R): Vickki Mackintosh, Kirsty Davidson, Lowri Cameron accompanied by Dumitru Chelaru, ICTS Station Manager at Aberdeen Airport.
A special thank you to the following staff members who offered their assistance: Desmond Jerry, Davinder Saini, Arif Sabir, Satinder Kaur Virk, Fernando Araujo, Kirsty Virdee, Priti Kamal, Ghouse Mohammed and Danielle Davies.
TEAM ICTS REGENERATES THE GARDEN OF A WOMEN'S SHELTER
Members of our Aviation Security team spent the day volunteering their gardening skills at a local women’s shelter on 26 June 2024. The shelter, located near London Heathrow Airport and run by Trinity, provides vital services to women suffering from abuse, homelessness and poor mental health.
“The garden was very overgrown and with our assistance, by the end of the day the area had been transformed. We all pitched in – members of our management and operational teams and even two students currently participating in our work experience programme” said Priti Kamal, Recruitment & Vetting Manager, London Heathrow Airport.
Making a difference in the local community in which we operate is important to us as an organisation and drives our CSR strategy.
Photo above: The garden before our team got to work.
CANCER RESEARCH 5K PRETTY MUDDERSOUTHAMPTON
On Saturday 29 June, a team from Southampton Airport participated in the 5K Pretty Mudder challenge and raised £660.00 for Cancer Research.
Mandy Grinyer, ICTS Station Manager wrote, “We all know someone who is fighting or has lost their fight to cancer and we at ICTS Southampton Airport wanted to raise money for Cancer Research.
All 3 of us have injuries but decided to walk the 5k course and enjoy the mud, sunshine and the assault course to support such a worthwhile cause. Emily Grinyer (ICTS) also joined in the fun with her friends in memory of their friend. They raised £1162.00.
ARMED FORCES DAY, 29 JUNE 2024
We marked Armed Forces Day on 29 June by supporting and thanking the men and women who make up the Armed Forces community, from currently serving troops to Service families, veterans and cadets.
One of our proudest achievements as an organisation was winning the Ministry of Defence’s Silver Employer Recognition Scheme award and we remain committed to supporting the Armed Forces Community and creating opportunities for former Servicemen and women within ICTS UK & Ireland.
CHARITY ABSEIL
Many congratulations to Tom Shaw, ICTS Contract Manager at Eighty Strand, who took part in an Abseil Charity event at Eighty Strand on 9August to raise funds for Alzheimer’s UK and Leukaemia UK.
“I abseiled 11 floors, the height of 147ft and we’ve raised £9,200 as of 12 August. I am proud to be part of this event which supports a worthy cause” said Tom Shaw.
Photo (L-R): Tonia Franklin (Security Agent), Julie Deards (Supervisor) and Mandy Grinyer (Station Manager).
Our Team at Stockley Park organised a baby shower for Celestte Colaco - ICTS Cargo Administrator. We all wish Celestte a very happy maternity leave!
ICTS UK and ICTS Ireland are wholly owned and independent subsidiaries of ICTS Europe. www.ictseurope.com
ICTS UK HQ
South Block, First Floor, Tavistock House Tavistock Square, London, WC1H 9LG www.icts.co.uk
Tel: +44 (0) 207 874 7576
Email: info@icts.co.uk
ICTS IRELAND HQ
Office 15, 2nd Floor, Link Building, T1, Dublin Airport,
