Photo on front cover (L-R): Jessica Moss (Employee of the Year 2024) with Kamal Hashi (Employee of the Year 2023).
NEWS FROM HQ
A MESSAGE FROM THE MD, ANDY KYNOCH
As usual there are some great stories within these pages about our company. good news’ stories.
One that stands out this time of the year is the announcement of the winner of our Employee of the Year and it is a first that the winner is actually an Apprentice with the company. Congratulations to Jessica Moss who works in HR. I am certain that you will go far in your career. We recently celebrated International Women’s Day and this result seems timely and appropriate! Well done Jessica!
Employee Appreciation Day was well celebrated throughout the company and my heartfelt thanks go out to everyone for the work they do, irrespective of role, to keep our clients and fellow workers safe and secure day after day. As you can see from the pictures enclosed, it was well celebrated around the company.
This time of the year sees a fair amount of training in preparation for the year ahead. One set of training that you’ll no doubt hear about is the Manager Training Programme which is designed to enhance our front line Manager leadership skills, strategic thinking and managerial capabilities. I have always been a dedicated supporter of growing a company from within, allowing our people to grow and succeed alongside the business. This training programme is the first of many to support that vision.
Congratulations too to Fiona McElroy and her teams in Ireland who have won a pharmaceutical contract on the one hand and succeeded in helping American Airlines to secure a prestigious quarterly award for the second consecutive quarter, on the other. No easy feat!
Finally with some thoughts for you all.
The world is ever-evolving politically, particularly in recent times.
ICTS is adaptable, forward-thinking and ready to embrace whatever comes our way. In some ways, it’s fair to say our business thrives on change.
We stand together as a close family to support our clients as we traverse these unsettling times. We are also here to support each other too, and will do so, indefatigably, as we have done in the past 38 years of our existence.
So, enjoy the read, the many stories, including those from our Canine Division, our Airport and Airline operations and of course from our Data Centre and Corporate businesses too.
As usual, take care, stay safe and keep an eye out for the Black Swan or Grey Rhino!
- Andy.
EMPLOYEE OF THE YEAR AWARD
2024: JESSICA MOSS
Many congratulations to Jessica Moss who has been selected as our Employee of the Year of 2024.
Faye Davidson, Head of HR writes, HR Apprentice role was an opportunity for ICTS to understand how to get the best out of Apprenticeships as a means of growing our own talent internally. We know that we have our greatest successes when promoting from within, and a quick look at our leaders across the entire business shows us how effective this approach has been.
The winner of the Employee of the Year award
5000 (gross) bonus and a lapel pin.
We took the decision to utilise Apprenticeships to support this strategy, with a view to (where possible) utilising Apprenticeship roles to act as ‘feeder’ roles - recruiting these externally and then backfilling internal promotions from the Apprentice roles.
The HR Apprentice role essentially acted as a pilot to identify how the wider business could utilise the Apprenticeship scheme in a value-adding way to support our succession planning and overall strategic talent objectives going forward. Jess’ role allowed us to essentially learn how to manage an Apprenticeship within the nationally recognised framework within a support function to enable us to continue to cultivate top talent from within. Against this backdrop, our expectations were that we would recruit an individual without a background in HR who was relatively early in their career with no prior experience either in HR or an office-based workplace, and we would provide the practical exposure for that individual to meet the criteria to complete their level 3 CIPD Apprenticeship.
Jess has surpassed all expectations, balancing her academic studies with the professional requirements of her role to become a much valued member of the team who contributes significantly more to the department that originally expected.
Jess’ academic achievements are:
• She has submitted every assignment early, achieving at least a pass every time without any requirement to resubmit – on occasion redoing entire pieces of work following feedback from the team to ensure maximum grades.
• She achieved a 92% completion rate against a target percentage of 74%.
• She exceeded the number of additional learning hours by almost 10%.
Her professional contributions are:
• Supporting with the onboarding of new HR hires.
• Attending recruitment events, including Apprenticeship events and events at schools and colleges to share her experience of early careers within ICTS.
• Supported department heads in expectation management when considering recruiting an Apprentice, to ensure that any incoming candidates have the best possible environment in which to succeed by increasing the line manager’s understanding of the company’s obligations within the Apprenticeship scheme.
In the light of her exceptional performance, Jess has been appointed Apprentice Ambassador on behalf of the company. This additional responsibility includes, as above, working with line managers to understand the Apprenticeship scheme and the investment required, how the courses work in real life, and being the face of the ICTS Apprenticeship progamme, including acting as a mentor to new Apprentices joining us.
The feedback from the business about Jess is always exemplary – her willingness to assist in any way she can, her personal and likeable nature, and her ability to be adaptable being common themes of that feedback.
Jess’ hard work, dedication to her studies, curiosity, commitment to the business and her own development have enabled her to be a genuine asset to the business. She is an absolute example of how to approach an Apprenticeship – in any discipline – and is a great role model to other people who may be considering an Apprenticeship within ICTS.
JESSICA -
“Having been with ICTS for a year now (and being their first HR Apprentice!) the skills I have gained from being in the working world have truly set me up for life. Alongside understanding processes and procedures that come with being in HR, I have been able to develop professionally by gaining communication skills, time management and the importance of attention to detail. Additionally, I work with the most amazing team who are constantly helping me grow in becoming an HR professional.
The Apprenticeship scheme is where you spend 80% of your week on the job and the other 20% solely studying. Depending on your course, the study time involves either teacher-based learning, completing assignments, revising for exams and even conducting your own independent learning in an area where you feel your skills need to be enhanced. By gaining workplace experience, it allows me to embed the knowledge I have already gained when studying into real life scenarios, helping me understand the type of challenges we are faced with and further increasing my confidence.
Having had the opportunity to speak to college students about apprenticeships, the best advice I gave is to get as much exposure as possible and constantly ask questions (no question is ever a stupid one!). I have had the opportunity to experience all sorts of HR matters, ones I never imagined myself doing especially this early on but which have truly helped expand my knowledge and skill set. Time management is also key for balancing both work and study, having a set routine in place will allow you to meet deadlines and focus on career development.
I am really looking forward to the future with ICTS, having recently been offered the role of Apprenticeship Ambassador, it gives me much pleasure in helping people with their own professional development.”
ICTS UK & IRELANDS OPERATIONAL MANAGEMENT CONFERENCE
Our Operational Management Conference was held near London Heathrow Airport on Wednesday 5 February.
Kevin Shopland Business Development Executive writes, “It is always a pleasure to be invited to these events and hear how we are doing as a business. This year the first part of the conference our colleagues from the Corporate, Canine and Electronic/ASM Divisions also attended along with our colleagues from Scotland and the Republic of Ireland, so all areas of the business were in one room which was great so everyone got to meet each other and put names to faces. We were also very lucky to have a special guest Bob the detection dog from our Canine Division and as you can imagine a rather pleasurable distraction for everyone.
Throughout the day we had presentations from the Senior Leadership Team covering Training, Compliance, Innovation, Finance and various other sides of the business and not forgetting Business Development.
The day was very enjoyable and extremely informative.”
ICTS
’ CANINE TEAM SUPPORTS THE CITY OF LONDON CRIME PREVENTION ASSOCIATION
Kicking off 2025 with the first City of London Crime Prevention Association meeting at Saddlers’ Hall in London, Ashley Fernandes, Executive Director Corporate Security writes, “Alongside valuable updates from our colleagues at City of London Police we heard an engaging talk from the Head of NaCTSO on the current threat landscape and strategies to enhance safety in public spaces. Topics like research, digital innovation, and the power of collaboration really stood out vital takeaways for anyone focused on public safety.”
ICTS PARTICIPATED IN THE SECURITY & POLICING 2025 CONFERENCE (11-13 MARCH, FARNBOROUGH INTERNATIONAL EXHIBITION AND CONFERENCE CENTRE)
ICTS was pleased to attend the Security & Policing 2025 Conference, during which our Canine Security teams provided security sweeps of the venue during the lead up to and duration of the conference. Our Team was at Stand D144 showcasing our specialist ICTS Canine units: Explosives Detection Dogs (NCTAS-P accredited), Free Running Explosives Detection Dogs (FREDDs), Drug Detection Dogs and General-Purpose
ASIS EUROPE – FROM RISK TO RESILIENCE (4-6 MARCH 2025 IN DUBLIN)
The event focused on both physical and cyber security risks.
David Jackson, Operations Director, ICTS Ireland writes, “Always a pleasure reconnecting with the best in the security industry. Proud to have ICTS Europe represented by Shai Meirav, EVP - Global Corporate & Atlantic, and to catch up with so many friends, colleagues, and comrades. The sessions were incredibly insightful, and the advancements in security technology continue to impress.”
Michael Frame and Millie from our NCTAS-P accredited Canine Team ensured the safety of all participants.
Photo (L-R): David Jackson, Shai Meirav and Alan McEvoy
Photo above (L-R): John Graham (EDD Manager), Martin Mclaughlin (Head of Canine), Adam Kempsey and Matt Shaw (FREDDs Trainers).
2024 EMPLOYEE SURVEY RESULTS AND ACTIONS
Faye Davidson, Head of HR writes, “We are pleased to share the headline results of the 2024 Employee Survey, which took place in November 2024. The information you’ve provided gives us lots of feedback on the areas we’re doing well in, and the areas where we need to work together to improve our working environment.
43% of staff completed the survey, which is an improvement of 16% on last year. Whilst this is a significant improvement, we know that we have work to do to encourage even more of you to participate in 2025’s survey.
Our overall engagement score for 2024 was 53%. Although this was 1% below the previous year and we are keen to improve our score, we do take comfort that the overall score did not demonstrate any significant change as the participation rate increased.
62% of people who completed the survey told us that they are proud to work for ICTS, and 61% declared their intention to stay with the business for the next two years. Over half of respondents would recommend ICTS as a great place to work to a friend or family member.
We’re really pleased to hear this feedback, and we’ll look to continue to develop our progress in these areas over the coming year. Areas to Celebrate
75% of people told us that the information needed to do their job was readily available, 74% told us that they are happy with their current role relative to what was described, and 72% feel they have access to the things they need to do their job well.
Headlines
Areas to Develop
As much as we appreciate hearing about the areas we’re doing well in, it’s equally, if not more important that we understand the areas where your feedback is that there is room for improvement.
The main areas for us to work on are:
• The belief that pay rates are fair, relative to similar roles within other companies
• Encouraging you to not consider looking for a role elsewhere
• Motivating you to go beyond what you would in a similar role elsewhere
• Two-way communication
• Career opportunities
• Response rate
Next Steps
Sharing some benchmark data relating to operational pay rates, and better publicising the benefits available to all staff. This will address concerns about fairness of our pay rates and also give more information to people as to how to make better use of the benefits on offer to help with the overall costs of day-to-day life.
We’ll be holding drop-in sessions to better understand what the Company can improve on, to discourage people from looking for other jobs and understand what further options are available to us to help us be more motivational in our approach.
Improving two way communication with drop-in sessions.
Launching a Company-wide training programme in conjunction with the Chartered Management Institute to help develop our people’s technical and non-technical skills. This will begin by the end of March with our mid-manager population and will support further internal career development within the business.
In addition to the companywide actions above, each site will generate an action plan based on the specific results of that location, supported by HR. This action plan will be designed to improve the areas highlighted in the survey as requiring particular focus.
In the lead up to next year’s survey, the HR team will be working with managers to share more information as to how the survey is hosted, what steps are taken to maintain confidentiality, and what data The Survey Initiative (the Company which hosts the survey on our behalf) shares with us during and after the survey.
We’ll be sharing more information on these topics in future editions of Viewpoint – so watch this space!
We’d like to thank you once again for taking the time to complete the survey, and for trusting us to take action. We’re looking forward to implementing the action plans, and making a real difference to our workplace.
TOGETHER AGAINST CORRUPTION: THE POWER OF ANTI-BRIBERY REPORTING
Brian O’Shaughnessy, Business Assurance Manager writes, “Integrity isn’t just a value we uphold; it’s the cornerstone of our business. Anti-bribery reporting plays a critical role in maintaining this standard. While our policies and information posters provide guidance to you, have you ever considered why this matters so much? Let’s take a closer look.
Safeguarding Our Reputation
In today’s interconnected world, news travels fast. A single instance of bribery can tarnish a company’s reputation overnight. By staying vigilant and reporting anything suspicious, we protect not only ICTS but also the trust our clients place in us.
Staying on the Right Side of the Law
Anti-bribery laws, such as the UK Bribery Act 2010, don’t mess around. Companies and individuals found in breach face hefty fines, legal action, and in extreme cases, imprisonment. When we speak up about potential issues, we help ensure compliance with these regulations and keep our company and staff safe. By addressing potential issues promptly, we ensure compliance with anti-bribery laws.
Fostering a Culture of Integrity
Understanding the importance of anti-bribery reporting fosters a culture of honesty and transparency. This improves morale and reminds us that integrity is a shared responsibility. When we work together to uphold ethical standards, we create a stronger, more unified workplace.
How Can You Contribute?
Speaking up can sometimes feel daunting, but remember, you are never alone in this. Our reporting channels are confidential and designed to make the process as straightforward as possible. Whether you have a concern about a potential bribe or simply a question, we encourage you to reach out. We take all claims very seriously and ensure they are thoroughly investigated, taking appropriate action if necessary. However, if any claims are found to be malicious, we address them with equal seriousness. By acting, you play a vital role in upholding our values and protecting the future of ICTS.
Need Support or More Information?
The Business Assurance Department is here to help. If you have questions about our anti-bribery policy or need guidance, don’t hesitate to contact us.
Let’s continue to work together to keep our workplace ethical, transparent, and free from corruption.”
Brian O’Shaughnessy (Business Assurance Manager) can be contacted via the following email: brian.oshaughnessy@icts.co.uk
IS THAT A BLACK SWAN OR A GRAY RHINO?
Brian O’Shaughnessy, Business Assurance Manager writes, “During a recent audit at Heathrow Airport (LHR), I had an interesting conversation with some of the managers about the idea of "Black Swan" events and the COVID-19 pandemic. It led to an interesting discussion, which I thought I would share.
The term "Black Swan" comes from a time when people in Europe believed all swans were white because that’s all they had ever seen. This belief was overturned when black swans were discovered in Australia. It became a symbol for events that seem impossible until they happen.
In 2007, author Nassim Nicholas Taleb popularised the term in his excellent book The Black Swan: The Impact of the Highly Improbable. A "Black Swan event" is one that:
1. Is rare and unexpected something you would not anticipate based on previous experience.
2. Has a massive impact it can change industries, societies, or even the world.
3. Seems predictable after the fact once it happens, people think, “Of course, we should have seen that coming.”
Now, let’s consider COVID-19. Some people think it was a Black Swan event, but does it really fit? Let’s break it down:
1. Rarity: While pandemics are rare, they aren’t entirely unexpected. Organisations like the WHO and CDC had warned for years that a global pandemic was likely, especially one caused by a new respiratory virus. Previous outbreaks like SARS, MERS, and H1N1 highlighted this risk.
2. Impact: COVID-19 clearly caused massive global disruption, affecting healthcare, economies, and daily life so it meets this criterion.
3. Unpredictability: This is where it falls short. Although the exact timing and scale of the pandemic weren’t known, the possibility of such an event was widely recognised by experts.
Instead of a Black Swan, COVID-19 is better described as a "Gray Rhino." This term, coined by Michele Wucker, refers to big, obvious risks that people ignore until it’s too late.
COVID-19 fits this because:
• Experts had warned about it: Scientists and health agencies had long sounded the alarm about pandemics, pointing to globalisation, urbanisation, and diseases spreading from animals to humans.
• Preparation was lacking: Many governments around the world didn’t act on these warnings. Medical stockpiles were inadequate, healthcare systems were underfunded, and plans were outdated or incomplete.
In simple terms, understanding the difference between "Black Swan" and "Gray Rhino" events helps us think about risks more clearly. A "Black Swan" is a rare, unpredictable event, while a "Gray Rhino" is a big, obvious risk we tend to ignore. The COVID-19 pandemic, while hugely impactful, wasn’t a complete surprise it was more like a "Gray Rhino" because experts had warned about the possibility of such a pandemic for years.
This shows why we need to pay attention to warnings and our preparation through scenario tests, exercises and processes for likely threats is as robust as possible. By learning from COVID-19, we can create a habit of tackling risks early, so we’re better prepared for future challenges. This proactive approach that ICTS adopts can help us avoid preventable disasters and make us stronger when facing the unknown.”
ENGAGEMENT UPDATE - WELLBEING INITIATIVES
The following is an overview of recent activity around our National Awareness Day campaigns:
In JANUARY we marked INTERNATIONAL DAY OF EDUCATION by writing an article that highlights a selection of training opportunities ICTS has to offer. You can read the article by clicking on the image below:
In FEBRUARY we marked TIME TO TALK DAY and NATIONAL APPRENTICESHIP WEEK
Time to Talk Day was an opportunity for us to reaffirm our commitment to fostering a supportive and inclusive workplace environment where individuals feel comfortable discussing their wellbeing. We encouraged our employees, clients and the wider community to take a moment to check in with one another, listen without judgment and engage in meaningful conversations.
This NATIONAL APPRENTICESHIP WEEK (10 to 16 February) we acknowledged the contributions of apprentices nationwide who are shaping the future of industries.
We believe that investing in the next generation of skilled professionals is crucial for fostering innovation, expertise, and long-term career success.
On the next page you can read what our current Apprentices had to say about their time with ICTS -
This MARCH we marked INTERNATIONAL WOMEN’S DAY by making a donation to the WONDER FOUNDATION and a team of us attended the International Women's Day 2025 event organised by the City Security Council Manchester Region.
Supporting the WONDER Foundation this International Women’s Day 2025
In celebration of International Women's Day, ICTS is delighted to support to the WONDER Foundation for the third consecutive year.
This continued support of WONDER reflects our commitment to empowering women and girls through education, skills training, and mentorship. The WONDER Foundation works globally to help women break the cycle of poverty and build brighter futures.
The theme for International Women’s Day this year is #AccelerateAction. We’re honoured to stand with WONDER once again in their mission to create a fairer world where every woman and girl has the opportunity to thrive.
“At WONDER Foundation, we are incredibly grateful for ICTS’ continued support over the last three years in empowering women and girls through education and skills training. Their consistent commitment has enabled us to reach even more women globally, helping them build better futures for themselves and their families. Long-term partnerships like this play a vital role in accelerating meaningful change and breaking the cycle of poverty within communities. Thank you so much!” said Julia Jockelson – Partnerships Manager, WONDER Foundation.
Jayne Thorpe-Negbi, Executive Director HR & Compliance, ICTS UK & Ireland said, “We believe in the importance of giving back and are fortunate to be able to do so as a business. We take pride in being part of an organisation that values making a positive impact on society.”
At ICTS we have recently published our Gender Pay Gap Report (UK) and our mean pay gap is 0.54%, and our median pay gap is -2.73%. We are proud that our data shows that ICTS offers fair and equal pay. We are fortunate that ICTS promotes an inclusive workplace that offers career opportunities for all.
THE CITY SECURITY COUNCIL’S INTERNATIONAL WOMEN’S DAY CELEBRATIONS
We were delighted to join the City Security Council Manchester Region on 7 March to celebrate women in security. A Team from across our business participated in the event.
Photo below (L-R): Danielle Davies, Head of Compliance, Ashley Fernandes, Executive Director Corporate Security, Faye Davidson, Head of HR, Maxine Day, HR Business Partner Corporate, and Ceri Broad, Head of Training.
EMPLOYEE APPRECIATION DAY
Our Teams from across the UK and Ireland marked Employee Appreciation Day on Friday 7 March with a variety of activities - special treats, team lunches, prize draws and more. Here is a collection of images from our many sites of operation and Head Offices.
GENDER PAY GAP REPORT PUBLISHED
Our ICTS UK Gender Pay Gap Report is now available from our website. Click on the image below to read the full Report.
NEW BUSINESS
ICTS IRELAND AWARDED SECURITY CONTRACT FOR SK BIOTEK IRELAND
SK Biotek Ireland, an SK pharmteco company and leader in the global pharmaceutical arena has awarded ICTS Ireland its security contract.
Since 1 January 2025, our ICTS Ireland team has been responsible for the provision of 24/7 physical security services at SK BioTek’s manufacturing campus in Swords, Co. Dublin.
Fiona McElroy, Managing Director of ICTS Ireland, expressed her enthusiasm for this collaboration, stating: "This contract is a testament to our relentless drive for excellence in security. We are honoured to partner with SK Biotek Ireland and are fully committed to providing best-in-class security services that not only protect their operations but also contribute to the safety and integrity of the wider pharmaceutical sector."
With this new alliance, ICTS Ireland continues to set the standard for security excellence, ensuring that industry leaders like SK Biotek can operate with confidence and resilience in an ever-evolving global land-
ICTS IRELAND
ICTS Ireland is pleased to have been re-awarded the contract for the provision of Critical Security Management Services for the Air Navigation Service of Ireland’s (AirNav Ireland) Dublin premises. ICTS has been delivering advanced security services to AirNav for the past five years, addressing the unique security challenges within the highly regulated and high-risk aviation sector.
AirNav Ireland oversees 451,000 km² of airspace, ensuring the safe and efficient movement of aircraft between Europe and North America. AirNav Ireland's team of over 600 aviation experts handle more than 664,000 flights each year, offering crucial communication and navigation services.
Fiona McElroy, Managing Director of ICTS Ireland, expressed her enthusiasm about the contract renewal: "This contract renewal reflects our strong partnership and commitment to enhancing operational efficiency, safety, and sustainability. We look forward to continuing our work together with AirNav in support of the future of aviation and the wider Irish economy."
ICTS Ireland remains committed to operational excellence within the highly regulated and high-risk security sectors.
Photo (L-R): Anthony Barrett, one of our Security Officers at SK BioTek Ireland with David Jackson, Operations Director ICTS Ireland.
AIRNAV IRELAND RE-AWARDS ITS SECURITY CONTRACT TO
ATLASEDGE RE-AWARDS SECURITY SERVICES CONTRACT TO ICTS EUROPE GROUP
ICTS Europe Group is pleased to announce the extension of its security services contract with AtlasEdge, a leading European colocation data centre.
This renewed partnership will see ICTS expand its operations to include four new countries: Denmark, Belgium, Portugal, and the Netherlands, bringing the total number of sites covered to 14 across 10 European countries. In the UK, our Team secures AtlasEdge’s facilities in London and Leeds.
This contract extension reinforces ICTS’ commitment to delivering high-quality, tailored security services while continuing its long-standing relationship with AtlasEdge.
As a trusted partner, ICTS is dedicated to ensuring the highest standards of safety and security across all locations, further supporting AtlasEdge's growth and operations throughout Europe.
Photpo (L-R): Dumitru Gornea (Regional Manager) Steve Atkey-Atlas Edge-Operations Director, Tariq Aziz AE Site Manager, Marc Sanders AE Site engineer, Avtar Singh-ICTS Security Officer, Hamza Mohamed ICTS Security Officer
Photo (L-R): Olu Olojo-Kosoko, Health & Safety Support Manager together with Saleem Khan and Oluwasegun Alogba from our London Team.
NEWS FROM OUR CONTRACTS
AMERICAN AIRLINES AT DUBLIN AIRPORT WINS CUSTOMER CUP FOR THE SECOND QUARTER IN A ROW
Brian Kelly, Station Manager at Dublin Airport writes, “Huge congratulations to American Airlines on their outstanding achievement – winning the Q4 Customer Cup for the second quarter in a row! This remarkable feat is a testament to their dedication to providing exceptional customer service, on time departures, Baggage experience (low number of mishandled bags), Customer feedback and overall Airport experience. We at ICTS are incredibly proud to have played a part in this success.
The success of American Airlines is a direct result of the collaborative partnership between our organisations. ICTS' unwavering commitment to providing the highest safety and security standards has been instrumental in ensuring smooth and efficient operations for American Airlines and other clients. Our team's dedication, commitment, and hard work are the cornerstones of our success.
We extend our sincere appreciation to the entire ICTS team for their tireless efforts. Their dedication to excellence, commitment to our clients, and hard work are truly inspiring.
CONGRATULATIONS TO
GEERTHANA ANANTHARAJAH WHO HAS BEEN SHORTLISTED FOR THE ADULT TRAINING PARTNERSHIP AWARD AT THE WESTON COLLEGE BUSINESS AWARDS 2025.
The Weston College business awards celebrate the outstanding partnership between learners and employers. The Adult Training Partnership Award celebrates the accomplishments of adult learners who have successfully completed a course and also acknowledges the vital role of the organisation that facilitated the training and provided essential support to the learner throughout their journey.
Geerthana Anantharajah (known as Anna) who is our ID Unit & Payroll Manager at Bristol Airport completed a 5 week course covering the following topics:
• Developing yourself as a manager
• Understanding Leadership
• Understanding effective team working
• Workplace communication
• Understanding conflict management
• Performance Management
Helen Plowman HR Advisor at Bristol Airport writes, “ I was particularly keen for Anna to gain skills as I wanted to invest in her as she is a relatively new and emerging manager with huge amounts of potential so I really wanted to embrace that and work with her.”
Photo above (L-R): Ahmed Sheikh and Conor Duff.
Photo above (L-R): Doherty Loughlin and Aneta Devlin.
A HEARTWARMING VISIT TO MEDICAL DETECTION DOGS: A DAY WITH SUPER SNIFFERS
Emma Fincham, Ops Manager - FREDDs writes, “On Wednesday, January 22nd, a select group of handlers from the ICTS FREDDs department had the incredible opportunity to visit Medical Detection Dogs for a fascinating talk on bio-detection, paired with a live demonstration. This experience offered an in-depth look at the life-changing work the charity does to support both people and the medical community.
A Guided Tour of the Facility
The team was welcomed by Rob Harris, Operational Canine Specialist, and Mark Somerville, Bio Detection Co-ordinator, who led them on a guided tour of the Medical Detection Dogs facility. The tour showcased the different departments and programs that help support the charity’s clients and the vital work they do. From training programs to ongoing projects, it was clear that the charity's facilities were designed with precision to meet the needs of both their dogs and the
The Heart of the Charity: Dogs and Their Impact
The session began with a deep dive into the charity itself how it was founded and the inspiration behind it, how the ideas, questions and inspiration of Cofounder Claire Guest began to develop into the charity's mission, its programs, and the ways in which they’ve evolved over the years to better serve their clients. Of course, the spotlight was on the dogs and the incredible impact they have on their human partners. Medical Detection Dogs train dogs to detect specific medical conditions, such as cancer or diabetes, by scent alone a skill that has proven to be nothing short of revolutionary for many individuals.
Bio Detection Demo: Willow Shows Her Skills
Next came the highly anticipated demonstration by Willow, a remarkable dog trained in bio-detection, alongside her handler, Mark. The demonstration involved Willow working through a series of scent stands, one containing target scent. Without knowing where the target was, Willow had to rely solely on her training and instincts to locate and indicate the correct pot. With focus and accuracy, Willow did exactly that, earning her a well-deserved reward. The demonstration sparked great questions from the team, as everyone marvelled at Willow's ability and the bond she shared with her handler.
Geoff and Charlie: An Emotional Story
The final and most powerful part of the day was meeting Geoff and his black lab, Charlie. Geoff shared his deeply moving story, describing how Charlie and the work of Medical Detection Dogs had completely transformed his life. He referred to what he called “three life-changing events” that started with his encounter with a “dog in a red vest.” Before meeting Charlie, Geoff was really struggling, feeling broken and low. But that fateful meeting began the process of healing. As Geoff recounted his journey, the room was filled with emotion many, including myself, found themselves moved to tears. Geoff’s story was not one of pity, but rather of hope and transformation. It underscored the incredible impact that Medical Detection Dogs has on the lives of those they help. The charity's non-profit work, relying solely on donations and the support of volunteers, was a central theme of the day. Their dedication to improving lives through the work of specially trained dogs is truly inspiring.
Closing Thoughts
This visit was not only an opportunity to learn about the incredible science behind bio-detection but also to understand the profound emotional and social impact that Medical Detection Dogs has on individuals, families, and the medical community. Special thanks to everyone at MDD, especially Claire Guest, Rob Harris, and Mark Somerville for giving the ICTS FREDDs team such a warm welcome and valuable insight. A heartfelt thank you to Geoff and Charlie for sharing their powerful journey with us your story is a testament to the strength of the bond between humans and dogs and the difference that one animal can make.
The Charity continues to make strides in health detection and assistance, and this day was a powerful reminder of the organisation’s importance.”
www.medicaldetectiondogs.org.uk
Photo (L-R): Ellis Gunn, Colin Hogan, Emma Fincham, Iwona Kolasa and Rob Harris from the Medical Detection Dogs.
SECURITY ROADSHOW
In November our Canine Team attended a Security Roadshow Day hosted by longstanding client EDF. The event showcased the layers of security protecting the UK's nuclear infrastructure and highlighted the collaborative efforts essential to maintaining safety in the sector.
ICTS’ Explosives Detection Dogs, which are compliant with the UK Government’s highest Private Security accreditation (NCTAS-P), were in attendance alongside other key stakeholders such as Site Access Teams, Site Security, IT experts and the Civil Nuclear Constabulary (CNC). Our recently retired and longest serving EDD Diesel was also on hand to meet and greet site staff. This kind of engagement is crucial as it provides understanding and awareness.
"Events like these are vital for showcasing the stringent security measures in place and fostering collaboration between teams. It’s a great opportunity to demonstrate how we all play a part in safeguarding the UK’s nuclear infrastructure" said John Graham, Explosives Detection Dogs Manager.
‘
UNSUNG HERO’ AT EIGHTY STRAND
Many congratulations to Duty Manager, Erman Sahin for being awarded the ‘Unsung Hero’ certificate at Eighty Strand for the month of January 2025.
Erman was nominated by the site’s Building Management team for helping when a rubbish lorry caught fire next door to Eighty Strand and for calling the Emergency Services to attend to a lady in distress at the entrance to the Embankment Gardens in Savoy Place.
Photo above: John Graham, Explosives Detection Dogs Manager with Diesel.
WELCOMING NEW STAFF
BRIAN KELLY - STATION MANAGER DUBLIN & SHANNON AIRPORTS
“Hi Team, I'm delighted to introduce myself! My name is Brian Kelly, and I'm thrilled to be joining ICTS as the new Station Manager for Dublin and Shannon Airports. I started on 2 December 2024. I'm incredibly happy to be part of the ICTS family – a sentiment I understand deeply, being a family man myself! My wife, Sandra, and I have three wonderful children: Jessica, Erin, and Leon.
My career spans over 22 years in Defence and security operations, where I've worked in some of the most challenging and volatile environments around the globe. This includes deployments to Kosovo during the Balkan War, Chad in Central Africa, Syria in 2013 during the height of the civil war, and numerous operations in Lebanon. These experiences have provided me with a diverse skillset and a deep understanding of effective security management.
Beyond my field experience, I hold a Masters in Workforce Management, a BA in Defence Studies, Management and Leadership, and a Certificate in Health and Safety. I'm eager to leverage this expertise to strengthen security operations at ICTS.
When I'm not working, you'll find me enjoying a variety of sports – from football to golf – and staying active through running and the gym.
I'm truly looking forward to the challenges and opportunities ahead and to working with all my ICTS colleagues.”
FREDDIE GOODMAN FINANCE ACCOUNTANT
(HQ)
“In my first role, I worked as a management accountant for 6 years. This role gave me a lot of transferable skills that prepared me for my current role.
So far my work has been comprised of inter-company agreements (agreeing the financial balances between other ICTS subsidiaries), reviewing balance sheet items for the whole of ICTS UK Group and supporting both internal and external audits.
I look forward to growing with the company.”
JINO PONNACHAN H&S MANAGER (ICTS IRELAND).
“I am delighted to join ICTS as the Health and Safety Manager in Ireland. I was drawn to ICTS because of its strong commitment to security, innovation, and excellence in safety standards. The company’s dynamic work environment and focus on both physical and cybersecurity safety made it the perfect place for me to contribute my skills and grow professionally.
With a background in workplace safety, compliance, and risk management, I am passionate about ensuring a safe and secure working environment for all employees. What I enjoy most about my work is the opportunity to proactively identify and mitigate risks, collaborate with teams across different departments, and implement safety measures that truly make a difference. I also love the challenge of staying up to date with evolving safety regulations and technologies, especially in ICTS and data centre environments.
Looking ahead, my goal at ICTS is to enhance the health and safety culture, streamline safety protocols, and ensure that all operations meet the highest industry standards. I’m excited to be part of this team and look forward to contributing to ICTS’ continued success.”
JANNET AUSTIN - ASSISTANT LEGAL COUNSEL
“Hi everyone, I’m excited to introduce myself as the newest member of the Legal team! I joined ICTS on 6th January 2025 as Assistant Legal Counsel. Prior to this, I worked in-house for various companies, specialising in commercial contracts, employment law, competition law, compliance and EU regulatory matters. While I have experience in private practice, I find working in-house far more fulfilling, as it allows me to collaborate with different departments to safeguard the company’s interests effectively.
I hold a joint honours degree in Law with Business from the University of Portsmouth and completed my Legal Practice Course (LPC) at BPP Law School, Cambridge. I’m also currently preparing for the Solicitors Qualifying Examination (SQE) Part Two to finalise my certification.
Outside of work, I enjoy shopping, travelling, dining out, working out and spending time with family. Speaking of family- I have a twin sister named Janet! While our names may sound similar, I pronounce my name Jannet like the French Jeanette.
I am looking forward to getting to know everyone, so please feel free to reach out – whether for businessrelated legal matters or just a chat!”
CONOR DELANEY BUSINESS DEVELOPMENT MANAGER (ICTS IRELAND)
“I have worked in the travel industry for over 15 years and have a lot of experience dealing B2B given my role of Business Development Manager at a luxury travel company. I also have a sales background in the hospitality industry and in residential property when I lived in London. I am excited about the opportunities of working in such a professional team when the brand is really growing in the Irish market. So far it's been fascinating learning about our operations in Ireland and across the UK as well as visiting client sites and seeing ICTS security teams on the ground doing great work for the client."
MARTIN MCLAUGHLIN HEAD OF CANINE SECURITY
“Hi Everyone! I’ve been heading up the Canine Division since late January and am loving it!
I started out as a dog handler at the Olympics, before progressing into dog training roles within the private sector.
I’ve also previously run my own detection dog business covering large events such as the F1 racing, before joining the Home Office as one of the Instructors in the Border Force National Dog Team, working and Training across Europe.
I’m looking forward to working with everyone and enhancing ICTS’s portfolio.
Any questions or if you just want to come down and meet some of the dogs get in touch!”
ALAN MCEVOY, HEAD OF CORPORATE SECURITY - ICTS IRELAND
“I’m excited to introduce myself as the new Head of Corporate Services here at ICTS Ireland. I am honoured to join such a talented and professional team, and I’m looking forward to getting to know you all as we work together to continue building on the great reputation ICTS has in Ireland’s security sector.
A bit about me - I bring over 31 years of experience as a security professional, including 28 years in the Irish Defence Forces and three years with G4S Secure Solutions. My time in the Defence Forces gave me a solid foundation in leadership, team management, and handling complex operations in challenging environments. Transitioning to the private sector, I specialised in compliance management, risk mitigation, process improvement, and training, particularly in high security environments.
A highlight of my career was being part of the Pfizer Global Learning and Development Team, where I designed and delivered bespoke training programmes that were rolled out across 33 countries. That experience reinforced for me how important it is to align training and compliance with client needs to ensure exceptional service and operational efficiency.
MICHELLE MCLAUGHLIN - STATION MANAGER GLASGOW AIRPORT
I began my career in the aviation industry in 2008 as a Security Officer at Glasgow Airport. In 2015, I advanced to the position of Security Team Manager. In 2024, I transitioned into the role of Compliance and Training Manager, and I am now excited to step into my new role as Station Manager at Glasgow.
MATTHEW HAINE SECURITY TRAINER AT BRISTOL AIRPORT
I began my career with ICTS in 2008 as an agent in the central search area. Over the years, I worked my way up to team leader and eventually perimeter manager.
I have developed and implemented compliance programmes for standards certification, ensuring security teams operate seamlessly to meet client needs and regulatory requirements. By focusing on practical solutions, I have improved operational processes, developed clear policies, and fostered a culture of continuous improvement. This approach ensures security teams remain customer-focused, delivering tailored and reliable services that support client success. Joining ICTS is an exciting opportunity for me to bring together everything I’ve learned in leadership, training, and strategic security management. My goal is to enhance our operations, strengthen client relationships, and help the company continue to grow and succeed. I value teamwork and I am looking forward to working with you all.”
Unfortunately, after 12 years, I had to leave due to the impact of COVID redundancies. I then ventured into driving HGVs across the UK for four years, exploring many interesting places. However, something was always missing. That’s when fate stepped in a trainer position opened up with ICTS BRS. I applied, highlighting my security experience and my background in teaching paddleboarding and training new HGV drivers. I was thrilled to be accepted. It turns out, what was missing was simply being back at the airport. I explained it best when I said it felt like "coming home."
So far, the role has been fantastic. I’ve gained a wealth of new knowledge while also refreshing old skills. It’s been a great experience returning to the AVSEC sector and training new staff alongside an amazing team.
When I’m not working, I love spending time with my family, going camping, and having new adventures. I’m also quite active whether it’s surfing, paddleboarding, mountain biking, or skateboarding, I’m always up for something exciting!”
MANAGERIAL MOVES
CHANTELLE MORRIS
Many congratulations to Chantelle who has been promoted to HR Business Partner for Aviation UK.
MEET OUR OFFICE MANAGER
KAREN WELLS
Many congratulations to Fiona who has been promoted to Managing Director for ICTS Ireland.
DAVID JACKSON
Many congratulations to David who has been promoted to Operations Director for ICTS Ireland.
When did you join ICTS? I was temping at the time and this job came up at the agency. I came for an interview and that was the start of my ICTS life. It was mentioned that if you made it past the 2-year mark you were here for life the 2 year anniversary snuck past and here I am 20 years later.
What do you enjoy most of your job? The variety and never quite knowing what or who I’m going to have to deal with.
What key attributes make someone successful in your role? A sense of humour is pretty important along with being able to solve problems, not getting flustered and having a good moral compass helps. Over the years I’ve seen plenty of changes within the Company – you learn to roll with it and make things work. So I guess being flexible would be key to being successful.
What is your favourite pastime? When I’m not working or trying to run the house you’ll more often than not find me walking our dog. I love spending time with family and friends and have developed a real thirst for travelling.
What has been your greatest achievement? Professionally – managing to keep this job for 20 years. Personally – raising 3 children.
If you weren’t an Office Manager specialist, what type of career would you choose? I’ve got to the age of 66 and am still trying to figure that out!
FIONA MCELROY
EMPLOYEE LONG SERVICE AWARDS
Thank you to the following members of staff for their commitment and loyalty to the organization:
room that we, and the Trainer, Vicky Smith, managed to squeeze in.
We both went on to train on American Airlines, with Brian going on to be a Supervisor, and myself an approved American Airlines Instructor.
The station has not only expanded, but moved office, last week in fact to new premises nearer the airport terminal.
Whilst our contracts have changed significantly, from detailed passenger interviews, to an emphasis on technology, the variable nature of the airport environment continues to excite and keep our interest - no two days are ever the same.
We notice a lot of newly recruited staff are younger nowadays, and it is a pleasure to share with them our many years of experience when we share a coffee break with them.”
20 YEARS’ SERVICE
Abdi Ali Ahmed (London Heathrow Cargo)
"I have been with this company since 2005, and over the years, I have grown both professionally and personally. Nearly 20 years of dedication have given me the opportunity to learn, contribute, and be part of a team that values hard work and innovation. I am grateful for the experiences, challenges, and support that have shaped my journey, and I look forward to many more successful years.”
Karen Wells (Office Manager HQ)
"It’s been a long journey of growth, challenges and amazing colleagues. I’m grateful for the opportunities and memories made along the way. Huge thanks to everyone who has been part of this experience here’s to the future!"
Photo (L-R): Alan Richardson & Brian Mitchell.
15 YEARS’ SERVICE
Amrinder Songra (London Heathrow Airport)
“Dear ICTS team, I hope this letter finds you well. I wanted to take a moment to express my sincere gratitude to ICTS team members for the incredible journey we have shared over the past 15 years. It has been an absolute pleasure working with your team, and I truly appreciate the trust, support, and opportunities you have provided me.
Throughout these years, I have had the privilege of being part of many meaningful projects, collaborations, and achievements. The professionalism, dedication, and positive work culture at ICTS have made my experience both rewarding and fulfilling. I have grown both professionally and personally, and I owe much of that to the incredible people I have worked with.
Thank you for creating an environment where teamwork, innovation, and excellence thrive. I am grateful for the friendships, learning experiences, and the countless memories we have made along the way.
I look forward to continuing this successful partnership and contributing to the ongoing success of ICTS.
Once again, thank you for 15 wonderful years I am excited for what the future holds!”
Sam Flook (ICTS Bristol Airport)
As I reflect on the incredible journey of the past 15 years, my heart swells with gratitude and appreciation. It has been an honour and privilege to be a part of such an extraordinary team and to contribute to our shared success.
From the moments of triumph to the challenges we've faced, each day has been a testament to the strength, dedication, and camaraderie that define our workplace family. I have not only had colleagues but also friends and mentors, guiding and supporting me every step of the way.
I am sincerely grateful for the recognition of my 15 years of service at ICTS. It has been an incredible journey filled with growth, challenges, and achievements. This acknowledgment truly means a lot to me, and I am proud to have contributed to our collective success.
Thank you for your support, encouragement, and for being part of this remarkable experience. I look forward to continuing this journey and contributing to many more successful years ahead.
Neil Collis (ICTS Bristol Airport)
I am honoured to receive this acknowledgment for my 15 years at ICTS. It has been a rewarding journey, and I look forward to continued success together.
Thank you for your support.
Victoria Richards (Bristol Airport)
Thank you for acknowledging my 15 years at ICTS. It has been an amazing journey, and I look forward to many more successful years together.
Stuart Rendall (Bristol Airport)
I enjoy being a level 2 security agent. I work with a great team. I have previously been a supervisor but chose to stepdown to level 2. I like welcoming and training new staff and really enjoy working for ICTS at Bristol Airport.
Beverley Summers (Bristol Airport)
I have enjoyed the past 15 years with ICTS - they has gone by very quickly. I started as an agent and then progressed to a Level 2 – Team Leader. For the past 12 years I have worked as a Supervisor working in central search. There are never 2 days that are the same. My fellow colleagues are amazing people to work with and I have made some good friends.
Richard Stone (Bristol Airport)
Thank you for this recognition and for the support and opportunities that have made my journey with ICTS rewarding. I look forward to continuing to contribute to our success and growth.
EMPLOYEE RECOGNITION SCHEMES
10 YEARS’ SERVICE
Madeleine Adams (Bristol Airport), Amin Diblawe (Bristol Airport), Afshan Malik (London Heathrow), Azam Salim (London Heathrow), Anthony Persad (London Heathrow), Dumitru Gornea (Regional Manager Corporate), Shaun Pommells (London Heathrow), Lloyd Forbang (London Heathrow), Royce Rodrigues (London Heathrow Cargo), Christel Ramnarain (London Heathrow), Mayuri Desai (London Heathrow), Tirtha Gurung-Shrestha (London Heathrow). EMPLOYEE
CONGRATULATIONS TO THE EMPLOYEES WHO HAVE RECENTLY BEEN RECOGNISED AS PART OF OUR CUSTOMER SERVICE STAR SCHEME:
Kevin Mott Southampton Airport
Debbie Murphy Southampton Airport
Raj Raikar VIRTUS
5 YEARS’ SERVICE
Francisco Fernades (London Heathrow Cargo), Clifton Rodrigues (London Heathrow Cargo), Dembo Jatta (CyrusOne), John Reynolds (AirNav), Mohammed Tahir (Manchester Airport), Sarah Jenkins (Bristol Airport), Peter Leigh (Bristol Airport), Michelle Clutterbuck (Bristol Airport), Adebola Ayoola (Eighty Strand), Kamal Hashi (City of Westminister College), Slawomir Wlodarczyk (Colt), Saleem Khan (AtlasEdge), Alpha Bah (Colt), Andrew Thomas (Colt), Paul Darrington (Colt), Aamir Shahzad (AtlasEdge), Elikem Asamoah (Colt), Brian Rose (Colt), Richard Trump (Colt), Michael Welding (Colt), Osaze Erhunmwunse (Colt), Mubashir Saleem (AtlasEdge), Asif Shaikh (AirNav), Kurtis Umaigba (Eighty Strand), Syed Qadri (AtlasEdge), Anton Toots (Financial Institution), Oula Ahmed (Dublin Airport), Adrian Slavchev (Dublin Airport).
The Customer Service Star scheme runs alongside our Employee(s) of the Quarter/Year scheme and Safety Culture Awards. The scheme has been established to recognise those employees who deliver excellent customer service to such a level that a client or a member of the public takes the trouble to write/post a commendation about the service delivered. This scheme goes a small way to say thank you and recognises all those very important customer service interventions by many of our employees.
Employees are asked to email a copy of the feedback to our HR Team hr@icts.co.uk.
THE EMPLOYEE OF THE QUARTER SCHEME
A reminder about the scheme: all staff members below the level of Site/Station/Dept. Manager are eligible for this award. We will allow a maximum of 6 winners in a quarter with no minimum number of winners being required.
Each winner will receive a sum of £/€500. Should we not have a total of 6 winners in a quarter, the excess funding will be placed in a pot and will be allocated to the Employee of the Year’s charity of choice.
We are looking for employees who have done something exceptional that is worthy of recognition.
Nominations are to be sent via email to: eom.nominations@icts.co.uk together with any supporting documents
Please note that the deadline for submissions for each quarter is as follows:
31 March Quarter 1
30 June Quarter 2
30 September Quarter 3
31 December Quarter 4
All 2024 winner(s) of the Employee of the Quarter make up the shortlist for the Employee(s) of the Year 2024 award, who will receive £/€5,000 (gross) and a lapel pin.
SAFETY CULTURE AWARD SCHEME
This scheme is open to all our employees. Nominations for the quarterly awards should be forwarded (by their Manager) to the Business Assurance Department with a brief outline as to why the nominee should be considered for the award. Please email: safetycultureawards@icts.co.uk
There is a quarterly Safety Culture Award and the winning nominee will receive a cash prize of £100 (net) or €100 if in the Republic of Ireland. This will also qualify you for an automatic nomination for the prestigious ‘Safety Culture of the Year Award’, the winner of which will be awarded £1,000 (net) or €1,000 if in the Republic of Ireland.
It is the ongoing efforts of our employees that make such a difference to the safety of our staff, friends and colleagues. ICTS would very much like to thank you for your continuing support to drive our positive safety culture within our company.
Q4 SAFETY CULTURE AWARD WINNER: MONICA MEGGI
Congratulations to Monica Meggi from London Heathrow Airport who has been awarded our Q4 Safety Culture Award.
Monica has been nominated for her contribution as a Health and Safety Champion. Monica plays a key role in coordinating the Safety Champions team.
Winner(s) of the Safety Culture Award will receive £/€100 (net) bonus.
Hilary Curtis, Standards & Compliance Manager writes, “Monica has been with ICTS since joining us on 09/07/2018 and she has earned this award for her proactive approach to safety. Her dedication to mentoring her team has played a significant role in fostering a culture where safety is always a top priority. Through one-on-one coaching, leading safety discussions, and offering valuable feedback, she has inspired others to adopt a safety-first mindset in everything they do.
Thank you, Monica, for your ongoing commitment to safety and for making such a positive impact with your staff driving a positive safety culture at London Heathrow. Keep up the great work.”
Photo (L-R): Sandeep Kathuria (Contract Manager), Monica Meggi and Prasanna Muthu (Health & Safety Support Manager).
HEADOFFICE
EMPLOYEE OF THE 4th QUARTER
FROM OUR HQ: JESSICA MOSS
Congratulations to Jess Moss, our HR Apprentice based at our London HQ for being selected as our Employee of the quarter.
Jayne Thorpe-Negbi, Executive Director HR & Compliance wrote, “Jess’s nomination is for her exceptional performance and attitude to her role and her studies, going above and beyond requirements.
Jess has by far exceeded any expectations in every single regard, and the positive impact she has had in her role since joining cannot be understated. Jess has transformed what could have been a typically additional role into one which genuinely adds value to the department, getting involved in many aspects of the department’s functions. In particular, Jess has become the Company’s Apprentice Ambassador and often attends events at schools and colleges to share her experience of early careers within ICTS. She has assisted various departments in recruitment of other apprentices and ensured incoming candidates have the best environment to succeed by increasing line manager understanding of the process and obligations of the Apprenticeship Scheme. She is proving to be an excellent mentor to other new apprentices coming into the business and is the face of the ICTS Apprenticeship Scheme.
Winner(s) of the Employee of the Quarter award will receive £/€500 (net) bonus and a lapel pin.
Jess’s hard work, dedication to her studies, curiosity, commitment to the business and her own development have enabled her to be a genuine asset to the business. She is an absolute example of how to approach an Apprenticeship – in any discipline – and is a great role model to other people who may be considering an Apprenticeship within ICTS.”
AVIATION
EMPLOYEES OF THE 4th QUARTER
FROM OUR AVIATION DIVISION:
LIZ WHELAN AND KEVIN CONNEL
Congratulations to Kevin Connel, Liz Whelan and Jessica Moss for being our Employees of the forth Quarter.
Kevin and Liz were conducting a BDO at the United check-in when Kevin noticed the individual spending an unusually long time in the bathroom. Kevin approached a DAA staff member stationed near the bathroom who then confirmed that the man had not left the cubicle. Kevin knocked on the door but received no response. Recognising the urgency of the situation, Kevin alerted Liz Whelan who promptly contacted Airport Police. The police gained access to the cubicle and discovered that the man had overdosed. Kevin's observation and awareness and Liz's proactive response saved the gentleman's life.
Brian Kelly, ICTS Station Manager at Dublin Airport stated, “Kevin and Liz's dedication exemplifies the core values of ICTS: Customer First, Teamwork and Innovation. Their actions weren't just about fulfilling their duties; they went above and beyond, demonstrating a commitment to excellence and a profound concern for human life. This selfless act highlights the vital role ICTS plays in ensuring safety and security, providing critical support, and maintaining essential infrastructure.
Winner(s) of the Employee of the Quarter award will receive £/€500 (net) bonus and a lapel pin.
The life saved serves as a powerful testament to the effectiveness and importance of ICTS' services and the dedication of its employees. Kevin and Liz's actions are not only worthy of celebration but also serve as an inspiring example for all future ICTS employees. They embody the spirit of proactive service, demonstrating that going the extra mile can have life-altering consequences. Their actions will be used as a case study in future training programs to highlight the importance of BDOs.
ICTS is incredibly proud to have such dedicated and skilled individuals on its team. Their exemplary conduct reflects positively on the entire organisation and reinforces ICTS's commitment to providing the highest quality service. Kevin and Liz are truly fantastic role models, and their achievement will be celebrated for years to come.”
Photos: Brian Kelly (ICTS Station Manager at Dublin Airport) with Liz Whelan and Kevin Connel.
CORPORATE SOCIAL RESPONSIBILITY
SUPPORTING LOCAL SCHOOLS NEAR OUR OPERATIONAL HUB AT LONDON HEATHROW AIRPORT
ICTS was delighted to support King’s Court First School in Windsor with a donation of sports equipment for their PE lessons.
A school representative responded; “Your support is not just an investment in equipment but in the future of our children, empowering them to reach their full potential. We are truly fortunate to have community partners like ICTS, who share in our mission to create a nurturing and enriching educational environment.” We look forward to seeing the positive impact this equipment will have and are proud to contribute to the school’s mission of creating a nurturing environment for students to thrive.
ICTS also donated a luxury hamper to Pentland Field School in Uxbridge for their Christmas fair.
HAMPER
FOR CHARITY
Many congratulations to our Team at Southampton whose raised £271.15 for the Infantile Spasms Charity with their Christmas hamper initiatives.
NEW CSR MAGAZINE 2025
A new Corporate Social Responsibility (CSR) Magazine is available from the Employee Portal pages of our UK and Ireland websites.
This Magazine highlights our recent achievements. We invite everyone to join us in creating a positive impact whether it's volunteering, sustainability initiatives, or community engagement, your participation in our Corporate Social Responsibility programmes helps drive meaningful change.
FUNDRAISING FOR BREAST CANCER NOW
Faye Davidson, Head of HR is going to be participating in the Hampton Court Palace and the Thames Path Pink Ribbon Walk for Breast Cancer Now on 26 April 2025. Faye writes, “Breast Cancer Now is currently funding over 100 cutting edge projects to achieve these aims, and I would like to repay them in some small way for the direct way in which their work has personally benefited me.”
Support this worthy cause here: https://www.justgiving.com/team/toughtits? utm_medium=TE&utm_source=CL
LONDON HEAD OFFICE MOVES FLOORS WITHIN TAVISTOCK HOUSE
ICTS UK kicked off the New Year with a Head Office move. Still based in Tavistock House, our new space offers improved collaboration areas and a fresh environment for growth. We look forward to welcoming
ICTS UK and ICTS Ireland are wholly owned and independent subsidiaries of ICTS Europe. www.ictseurope.com
ICTS UK HQ
South Block, First Floor, Tavistock House Tavistock Square, London, WC1H 9LG www.icts.co.uk
Tel: +44 (0) 207 874 7576
Email: info@icts.co.uk
ICTS IRELAND HQ
Office 15, 2nd Floor, Link Building, T1, Dublin Airport, Dublin www.icts.ie
Tel: +353 1 8444 165
Email: info@icts.ie
Editor: Roberta Puccinelli Sher Marketing Manager, ICTS UK & Ireland.