ICTS UK & Ireland Newsletter March 2024

Photo on front cover: Our Team at Manchester Airport on Employee Appreciation Day (1 March 2024) - Read more about the day on page 10.

A MESSAGE FROM THE MD, ANDY KYNOCH

Building for the future, giving our employees the chance to flourish, learning new skills and assisting in their personal development is close to my heart.

As we continue to grow and look to that future it’s heartwarming to see so many training classes and annual manager meetings taking place. We strive to be the best in everything we do, providing a resilient, customer service-driven security operation to our many clients across the aviation and corporate worlds.

Achieving Competitive Excellence (ACE) for ICTS is my goal, not only achieving it but maintaining that level too. To do that we will continue to develop our workforce in an environment where they feel cared for and respected.

In these pages not only will you read about various training programmes that have taken place in the first quarter, but many celebrations of our employees culminating in the company-wide Employee Appreciation and International Women’s Days.

Congratulations as well must go to our Employee of the Year 2023, Kamal Hashi who went ‘above and beyond’ in June last year in response to a critical police incident. Well done Kamal and thank you for your timely actions. Outstanding.

Finally, with all this talk of the future, it would be remiss of me not to mention an award at the UK OSPAs and congratulate Shani Baldwin for winning Outstanding Young Security Professional of the Year. Well done Shani, well done Kamal. Two ACEs for sure.

As usual, take care, stay safe and let’s continue to flourish.

- Andy.

EMPLOYEE OF THE YEAR AWARD

2023: KAMAL HASHI

Many congratulations to Kamal Hashi who has been selected as our Employee of the Year of 2023. Kamal’s exceptional response during a critical police incident in June last year, underscores an unwavering commitment to the safety and wellbeing of the United Colleges Group (UCG) community, where he is a key member of the Security Team.

Kamal's proactive actions in contacting the emergency services, requesting an air ambulance, and providing crucial information and CCTV to the police significantly contributed to the overall response time. His dedication went above and beyond as he supplied crucial information aiding Law Enforcement in their investigations.

The winner of the Employee of the Year award will receive £/€5000 (gross) bonus and a lapel pin.

KAMAL -

“

Dear ICTS Family,

I am deeply humbled and grateful to receive the Employee of the Year honour 2023. This recognition is unexpected and means a great deal to me.

I want to express my heartfelt thanks to everyone at ICTS, UCG colleagues and client for their support and collaboration. Working with such exceptional teams and partners is a privilege. I am committed to continuing to deliver my best work and contributing positively to our shared goals.

Thank you all for this honour and for your ongoing support.”

Photo (L-R): Ashley Fernandes (Executive Director Corporate Security), Kamal Hashi (Employee of the Year 2023), Chris Lane (Divisional Director Corporate Security) and Gary Benwell (Head of Operations Corporate Security).

UK OSPAS WINNER (22 FEBRUARY 2024)

Many congratulations to Shani Baldwin who was crowned Outstanding Young Security Professional at the UK Outstanding Security Performance Awards (OSPAs) gala on 22 February 2024.

Ashley Fernandes, Executive Director Corporate Security said, “We are all extremely proud of Shani for this well deserved award. Her commitment, dedication and professionalism at such an early stage of her career is a testament to her as an individual. I look forward to seeing her continue to grow and develop as part of the ICTS family. I’m certain there will be many more awards on her journey in Security .”

Shani shows maturity and strength of character beyond her years and her quick thinking and intervention have defused numerous harrowing situations usually involving mental health patients. Last summer the SIA highlighted Shani’s awe-inspiring story of commitment, professionalism, courage, dedication and bravery as part of its #BehindTheBadge campaign. Read more here.

Photo (L-R): Chris Lane (Divisional Director Corporate Security), Shani Baldwin (Winner of the Outstanding Young Security Professional category) and Dumitru Gornea (Regional Manager).

Photo (L-R): Dan Leaney (Cluster Accont Manager – Data Centres), Ashley Fernandes (Executive Director Corporate Security), Agnieszka Chlewicka (Site Manager and UK OSPA Finalist, Shani Baldwin (Winner of the Outstanding Young Security Professional category), Shani’s partner, Gary Benwell (Head of Operations), Andy Kynoch (MD), Peter McGowan (Strategic Client Director) Dumitru Gornea (Regional Manager).

ASHLEY FERNANDES HANDS OVER BATON OF CHAIR OF THE CITY SECURITY COUNCIL

Ashley Fernandes, ICTS UK & Ireland Executive Director – Corporate Security, stepped down in December 2023 as Chair of The City Security Council (CSC) after two years in post.

“

It’s been an absolute pleasure working with all of the member organisations, but especially those individuals who chaired our Operations, Intelligence, Equality Diversity & Inclusion and Communications Boards.

As I reflect on the last two years and the amazing progress made, I am certain that the CSC has demonstrated collaboration and partnership within our sector and industry at its best” - Ashley Fernandes.

We look forward to our continued involvement and support of The City Security Council, building on the progress and drive to make our communities safe and secure.

ICTS UK & IRELAND STRENGTHENS INDUSTRY PRESENCE BY JOINING DATA CENTRE TRADE ASSOCIATION

AS CORPORATE PARTNER

ICTS UK & Ireland is delighted to have become Corporate Partners of the Data Centre Trade Association (DCA) further expanding our positioning within the data centre sector.

DCA is a renowned association that brings together industry leaders, innovators, and experts to foster collaboration and promote best practices in data centre technology, infrastructure, and operations. By joining forces with DCA, ICTS aims to contribute its expertise and resources to drive the industry forward while staying at the forefront of emerging technologies and trends.

Steve Hone, CEO The DCA comments, “We are delighted that ICTS has become members of the Trade Association. Security is key priority for data centre owners and operators and will continue to be a key area of focus for many of our members. Going forward we look forward to collaborating with the ICTS Team in the UK and Ireland.”

Peter McGowan, Strategic Client Director, ICTS UK & Ireland said, "This collaboration aligns seamlessly with our mission to drive physical security advancements within the data centre ecosystem. As a corporate partner, we look forward to actively participating in initiatives, sharing our insights, and collaborating with other industry leaders to shape the future of the data centre landscape."

As a part of the ICTS Europe Group, we can implement a unique combination of technology and talent, allowing our data centre clients to draw on our multinational resources and expertise. The collaborative nature of our local, national, and international teams means they work seamlessly together to customise our services to meet our clients’ specific needs and requirements within a demanding environment.

The ICTS Group currently secures over 100 data centre sites in seven countries which benefit from our unrivalled security expertise, decades of experience, and continuous investment in both technology and training.

ICTS EUROPE GROUP PARTICIPATES IN DATA CENTRE WORLD LONDON

We are delighted to have participated in Data Centre World 2024, between 6 and 7 March at London Excel. At the event, we showcased our security operations platform, Viridian.

Last year's participation was also a resounding success – our team conducted numerous demos, and Viridian received the Special Contribution to Improving Resilience through Innovation Award.

Viridian not only reconciles compliance and resilience but also contributes to environmental sustainability by saving one tree per site in paper usage. It has garnered recognition from various industry awards.

Learn more about Viridian here.

Photo above: Our Canine Security Team visiting the ICTS Europe stand at Data Centre World. ICTS provides Canine Security services at the London Excel where the exhibition and conference took place.

EXHIBITING AT THE SECURITY & POLICING HOME OFFICE EVENT (12-14 MARCH 2024)

Our Corporate Security Division (Personnel, Canine and Technology (ASM)) at time of press, is participating in the Security & Policing Conference a Home Office event which runs between 12 and 14 March at Farnborough Airport.

As last year, ICTS has a stand (D106) and our Explosives Detection Dog Teams (NCTAS-P accredited) are security-screening the event and providing demonstrations.

HR & COMPLIANCE

ISO 37001 ANTI-BRIBERY MANAGEMENT SYSTEMS

As you may have read in our last Viewpoint, ICTS UK & Ireland was recently awarded the ISO 37001 (AntiBribery Management Systems) following a successful audit of our anti-bribery and anti-corruption measures. ISO 37001 is the international standard that is designed for organisations of all types to prevent, detect, and address bribery by adopting the guidance, which is set out in the ISO document. By doing this it enables us to foster a culture of integrity, transparency, and compliance. Transparency and trust are the building blocks of any company's credibility.

We all play an important role in preventing bribery and corruption within ICTS and if you are concerned about anything then please report it to your line manager or the Whistle-blower helpline. We are always stronger when we work together.

Photo above, taken on day 1 of the event (L-R back row): Curtis Wright (Divisional Director - Electronic Security & ASM), Gary Benwell (Head of Operations Corporate Security), Roberta Puccinelli Sher (Marketing Manager), John Graham (Explosives Detection Dogs Manager). (L-R front row): ICTS Handlers, Jason Kirby and Bill Lewis with the Canine Team.

ENGAGEMENT UPDATE - WELLBEING INITIATIVES

The following is an overview of recent activity around our National Awareness Day campaigns.

Time to Talk Day (1 February 2024) is a crucial reminder of the power of conversation in breaking down barriers around mental health. Whether in the workplace, in personal relationships, or everyday interactions, talking not only enhances communication but also contributes significantly to our overall mental and emotional health. By sharing our stories and listening without judgment, we can create a supportive environment for those struggling.

Please don’t forget that we are fortunate to have an Employee Assistance Programme at our disposal and a team of Mental Health First Aiders who can provide support and guidance.

June Tyson, Health and Safety Business Support Manager, and Olu Olojo-Kosoko, Health & Safety Support Manager, spent the day (Thursday 1 February) spreading the ‘Time to Talk’ message at London Heathrow Airport. They reminded colleagues who their local ICTS Mental Health First Aiders are (Kirsty Virdee and Pratingna Vital) and highlighted the support our ICTS Employee Assistance Programme can offer.

June Tyson, Health and Safety Business Support Manager, said, “Our mental health, just like any other part of our health, needs TLC.

Take time out of your day for a colleague or a friend— have a brew and a natter. Show that you care as this small act of kindness can lift a person’s mood and help them cope with the day ahead.”

This message is true throughout the year. Let's use our

EMPLOYEE APPRECIATION DAY CELEBRATED ACROSS THE BUSINESS

Employee Appreciation Day (1 March 2024) is a new initiative introduced by our Executive Team. The day was marked in a whole manner of ways across our different sites of operations throughout the UK and Ireland.

From raffles, board games, team lunches, including doggy bags for our Canine companions to lots of doughnuts, our Teams paused from our busy schedules and enjoyed a token of appreciation from ICTS.

The day was a great success and thoroughly well received included are a snapshot of photos from some

Data Centre site

Edinburgh Airport

Edinburgh Airport

Aberdeen Airport

London Heathrow Airport

London Heathrow Airport

Epsom & St Helier University Hospitals NHS Trust

Dublin Airport

Ealing Hammersmith and West London College

Data

London HQ

London Heathrow Airport

London Heathrow Airport

Corporate Security site

ICTS UK & IRELAND MARKS INTERNATIONAL WOMEN’S DAY (8 MARCH) WITH A DONATION TO WONDER FOUNDATION

ICTS is delighted to have the opportunity of supporting WONDER Foundation again this year. To mark International Women’s Day (8 March), recognised globally as a day to celebrate the achievements of women and to embrace equality, ICTS has made a donation which will support the charity, the mission of which is to empower women, girls and their communities through access to quality education and vocational training. WONDER’s goal is to equip the women and girls with the skills and tools they need to transform their lives and exit poverty for good.

Jayne Thorpe-Negbi, Executive Director HR & Compliance said, “We are delighted that our corporate donation will assist the many projects undertaken by WONDER Foundation. WONDER partners with local womenled organisations around the globe to build a future where women are inspired, educated, and feel valued and significant. It is important to us at ICTS that we give back and make a difference.”

“We are so grateful for this support from ICTS again for this year’s International Women’s Day 2024. Repeated support through donations and pro-bono volunteering allows us to drive effective, consistent impact with our partners. Thank you ICTS for your consistent generosity and desire to reach more women and girls through quality education” said Julia Jockelson, Partnerships Manager with WONDER Foundation.

Glasgow Airport

Glasgow Airport

Bristol Airport

WORLD WATER DAY (22MARCH 2024)

The importance of water

World Water Day, held on 22 March every year since 1993, focuses on the importance of fresh water.

World Water Day celebrates water and raises awareness of the 2.2 billion people living without access to safe water. It is about taking action to tackle the global water crisis. A core focus of World Water Day is to support the achievement of Sustainable Development Goal 6: water and sanitation for all by 2030.

ICTS Water Bottles

Here at ICTS we are celebrating World Water Day by providing employees with their own reusable ICTS water bottles so that they always have access to fresh drinking water.

Please speak to your Supervisor or Manager if you do not have your own ICTS water bottle.

NEW BUSINESS

JETBLUE APPOINTS ICTS AS ITS PREFERRED SECURITY PROVIDER AT DUBLIN AND EDINBURGH AIRPORTS

JetBlue expands its partnership with ICTS to include Dublin and Edinburgh Airports. ICTS already provides aircraft and catering security services to JetBlue at London Heathrow and London Gatwick Airports.

We look forward to the start of these two new contracts in Spring 2024.

ADDITIONAL SERVICES PROVIDED TO THE UNITED COLLEGES GROUP

ICTS has been appointed to provide guarding and intruder alarm monitoring services for the United Colleges Group’s new building: Olympic Office Centre in Wembley.

Photo (L-R): Dumitru Gornea (Regional Manager), Mohamed Onathukatil, Bikash Bura, Dominic Fernandes and Mike Welding who are based at a Data Centre location.

NEWS FROM OUR CONTRACTS

APPRENTICE RECRUITMENT DAY

Kirsty Virdee, ICTS Operations Duty Manager at London Heathrow Airport, wrote, “On 8 February, ICTS was happy to be part of the Apprentice Recruitment day at Uxbridge College. It was a wonderful chance to speak with a large young audience regarding apprenticeships on offer within the company and to discuss the employment opportunities that ICTS has to offer.

The day was very successful and there were many young students who showed an interest in both our apprenticeships and employment within ICTS. It was a pleasure to be part of the day and to be involved in discussions with young students and to provide some information that helps students transition from college time employment. The staff were very welcoming and it was an enjoyable day with the ICTS

TOP KPI SCORES CELEBRATED

John Taylor, one of our ICTS Site Security Managers on our new prestigious Data Centre account was presented with a token of ICTS’ appreciation for his hard work and dedication.

s team have scored 100% on their monthly KPI reports for the past 6 months, since the deployment of the new account in July. Chris Lean, the Strategic “John and his team are models of what can be achieved with dedication and teamwork. John is a rock not only for his team, but the whole data centre campus, and embodies the values of a true leader in line with our ICTS values!”

Thank you to HR and our team from London Heathrow Airport for attending the recruitment day Faye Davidson, Jessica Moss, Ghouse Mohammed, Hamza Mahammed and Kirsty Virdee.

Our Events Team was delighted to secure a highprofile event in London which inaugurated the start of a prestigious building development.

Photo (L-R): Juanita Danker, Clayton Fraser, Janusz Gaworecki and Dumitru Gornea (Regional Manager Corporate Security).

CELEBRATING EXCELLENCE AT ICTS IRELAND

David Jackson, Head of Corporate Services, ICTS Ireland writes, “In December 2023, I had the pleasure of recognising the exceptional efforts of one of our Security Officers, Edward Curry, at one of our valued client sites. Edward's dedication and commitment to going above and beyond have not gone unnoticed, and the ICTS Management team decided it was time to express our gratitude.

A Glimpse into Edward's Background:

Originally from Mayo, Edward is currently pursuing a degree in theoretical physics at Trinity College, Dublin. Amidst his studies, he joined ICTS to support his education financially. Halfway through his third year, Edward has found great fulfilment working on one of our data centre sites and looks forward to continuing his journey with us.

Data Centre Lead Callout:

The Cluster Operations Lead for the Dub North Cluster, highlighted Edward's friendly, polite demeanour, and his flawless execution of procedures during a callout while testing the new OSD activation response procedure.

Impressive Security:

During an inspection of a prototype truck for shredding events, Edward demonstrated exceptional control of a larger-than-normal crowd, ensuring strict security measures were maintained. His enforcement of the boundary and adherence to our Client’s policies left a lasting impression on the visiting VIPs.

Professionalism in Every Detail:

Notably, Edward maintained composure when dealing with a VIP testing boundaries and ensured correct use of PPE, even providing the necessary equipment. His polite and friendly demeanour was praised, proving his commitment to enforcing policies while maintaining a positive atmosphere.

A FOCUS ON HEALTH & SAFETY

Dumitru Gornea (Regional Manager) and Olu OlojoKosoko (H&S Support Manager) have been visiting a number of our Corporate sites of operation, meeting clients and staff to promote the importance of health and safety at work. Promoting a culture of reporting is key to ensure a safe working environment.

Photo above (L-R): Dumitru Gornea with John Gates (Client) and Olu Olojo-Kosoko.

Photo below (L-R): Dumitru Gornea, Olu Olojo-Kosoko and one of our ICTS H&S Champions, Saleem.

AVIATION MANAGERS CONFERENCE 2024

Kevin Shopland, Business Development Executive wrote, “I had the pleasure of attending the 2024 Aviation Annual Conference in January, this was an opportunity to meet with all the Divisional Directors and Station Managers from across the UK and Ireland.

The day was very informative covering various aspects of the Aviation sector from recruitment/retention, summer readiness, training and compliance. We discussed the successes in 2023 and the year ahead for 2024 and the growth we want to achieve. There was a meal in the evening, and we were joined by some Corporate guests, including the Executive Director Corporate Security and Head of Corporate Security ICTS Ireland. The dinner provided them with an opportunity to meet the Aviation team.

The day and evening were both very informative and highly enjoyable and I wish to thank Virinder Singh for the invitation to join the event.”

CORPORATE DIRECTORS WORKSHOP 2024

Our Senior Leadership Team from Corporate Guarding, Electronic Security & Alarm Monitoring (ASM), and Canine Services came together to discuss new strategies, collaboration and innovation in 2024. Three divisions,

CORPORATE DIVISION CONFERENCE 2024

Our Canine Security Team recently participated in two Security Awareness Days which included dog engagements, explanations on how our Dog Teams assist EDF Security with their security operation and infrastructure and search and Odour ID demonstrations.

John Graham and Bill Lewis were in attendance with Explosives Detection Dogs, Millie and Ron.

Photo: Chris Lane (Divisional Director Corporate Security) at the Corporate Division Conference in London.

Caroline Woods, ICTS Contract Manager—AirNav wrote, “As part of the AirNav Security Awareness Week in December, we introduced Security Awards to recognise individual’s performance in Security Management and Security Vigilance / Awareness.

I am delighted to announce that James O’Mahony and Ryan O Mahony were our award winners, and their actions demonstrate both their commitment to ensuring the security of AirNav Ireland staff, visitors and contractors. During a morning shift change, James and Ryan observed 3 unknown individuals breach the adjacent Cork Airport lands and subsequently attempt en-

AVIATION SECURITY TRAINING PROGRAMMES

Many congratulations to all those colleagues who re-

Aviation Security Manager

(ASM)

Course don Heathrow Airport between 15 and 19 January 2024.

Photo above: Ryan O’Mahony and James O’Mahony.

Photo above (L-R): Faisal Khalil , Rageeva Arjunan Achari, Omparkash Dhanda, Najma Abdi, Anifa Fernandes, Karan Rodrigues, Helen Wrake.

Two ICTS UK & Ireland Instructors attended the course Cameron Walker from Edinburgh Airport and Clara

New Instructors at London Heathrow Airport

Congratulations to Lesley Mahon, Shaminder Dhillon, Nathaniel Holden who have joined our ICTS Training Team from the operations.

Photo above (L-R): front row - Wayne Sunny Soares, Munish Kumar, Joao Luis Azavedo, Udaykumar Panachande. Middle row – Clifton Socorro Rodrigues, Ladislau Domingos Gonsalves, Shearer Costa. Back rowMatthew Shaw.

PQCT ‘Train-The-Trainer’ course held in Frankfurt in January 2024.

Lesley Mahon

Shaminder Dhillon

Nathaniel Holden

WELCOME TO TEAM ICTS AT ABERDEEN AIRPORT

Dumitru Chelaru, Station Manager at Aberdeen Airport writes, “We're thrilled to announce the completion of classroom training for our first 2024 class of Security Officers. Our training team has been hard at work preparing these individuals for their roles.

From learning screening procedures to mastering threat detection, each graduate has shown dedication and determination throughout their training. We're confident they'll uphold the highest standards of professionalism.

Congratulations to our new Security Agents! We're excited to welcome them to our team and continue our mission of keeping Aberdeen Airport safe for all.

PUPPY UPDATE: CHASE

Michael Frame, ICTS Dog Handler writes Chase in mid December to continue working with him towards licensing. Chase settled in at home and with me very quickly and due to him having very solid foundation training in place we were in a good position from the start. Since then, Chase has started his progression on to live substances, showing an eagerness to work and his ability to learn fast. Hopefully by the summer myself and Chase will be licensed as a team and he will be ready to do what he does best: work!”

David Jackson, Head of Corporate Services, ICTS Ireland (Photo below R) and Terry Steeples, ICTS Data Centre Cluster Account Manager (Photo below L) have instructed a total of 4 courses to date.

AN UPDATE FROM ASM (A SUBSIDARY OF ICTS UK)

Curtis Wright, Divisional Director - Electronic Security and Monitoring Services writes, “ASM ended 2023 on a high with an excellent response rate to our Newsletter re-capping the past 12 months of growth for our business. Since then we’ve been busy and in January we completed 24 projects, attended 45 reactive call-outs, carried out 14 planned maintenance visits, and took on 3 exciting new customers across 7 sites.

On top of this, we were extremely proud to become a Paxton Platinum Partner, and have continued to benefit from being part of the ESPO framework.

We are looking forward to the next quarter where we will be sharing exciting new content, including case studies and a dedicated Careers page on our website

ICTS EUROPE

ICTS EUROPE’S QUARTERLY NEWSLETTER

Click on the image below to read news from around the ICTS Europe Group:

WELCOMING NEW STAFF

David Jackson Head of Corporate Services, ICTS Ireland

Career Overview: A 26Year Journey in Security and Leadership.

Embarking on a remarkable 26-year security career, my journey began in the Army, where I dedicated over two decades of service. Throughout this tenure, I proudly served in challenging environments, including the Middle East and Balkans regions, gaining invaluable experience in diverse and dynamic settings.

In the latter part of my military career, I transitioned to Defence Force Headquarters, where, for eight years, I played a pivotal role as a senior team member overseeing multiple projects. This experience honed my leadership skills and provided a foundation for my subsequent endeavours.

Upon my retirement from military service, I joined G4S as a Training Manager, swiftly becoming an integral part of the core team. In a short period, a shift in senior management propelled me into the role of National Training and Security Risk Manager. Within a year, I achieved another milestone, ascending to the position of Director of Training and Operational Support. In this capacity, I delivered crucial services to both national and international clients, contributing significantly to the success of various contracts.

Throughout my career, I've consistently managed operational security projects, events, and executive protection initiatives. This comprehensive experience spans the entirety of my 26-year tenure in the security sector, reflecting my commitment to excellence and adaptability in diverse roles.

My educational journey complements my professional accomplishments, holding a BA in Leadership and Management and a Higher Diploma at Level 8 in Business Management. These qualifications underscore my commitment to continuous learning and leadership development.

As I reflect on my career, I am proud of the multifaceted experiences that have shaped me into a seasoned professional. Looking forward, I remain dedicated to contributing my skills and expertise to the everevolving landscape of security and leadership.

I am committed to applying my skills and expertise to further enhance the ever-evolving landscape of the security industry and specifically at ICTS Ireland’. I am wholeheartedly delighted to be part of the ICTS family, and already, I feel a strong sense of belonging and comfort.”

Jessica Moss HR Apprentice

“

Hi! My name is Jessica, and I joined the business on 15 January as the new (and the first) HR Apprentice.

Having finished my law and business studies back in July, I always knew I wanted to work with people and the opportunity of conducting some work experience within HR arose. Having done this, I knew this is what I wanted to do!

It can be daunting starting a “big girl job” for the first time, which is what my mum likes to call it! But my team are so amazing and welcoming. I’m so grateful for this fantastic opportunity of being able to conduct my studies while also seeing firsthand what the job faces.

In my spare time, I enjoy going to the gym and spending time with my family especially when there is a Sunday roast on the table! I’m very much looking forward to this new chapter in starting my career and seeing where it will take me within ICTS.”

Andrea Etienne - HR Advisor (Corporate Security)

“Hi everyone, my name is Andrea Etienne, I am the newly appointed HR Advisor for Corporate Security.

My employment career began as a Secretary/PA, and I was given the opportunity by my then employer (a national charity) to go and study my CIPd. Once completed, I was appointed to the role of HR Administrator, then HR Advisor. I was employed for 22 years and decided to take some time out in the Caribbean island of St Lucia. That extended break did not last as long as I wanted it to as I was asked by an ex-HR Manager to return as she had a job for me at a hospice in North London. I flew back to the UK and unfortunately stayed in that HR role for about 6 weeks before being offered a role as Project Advisor for the Salvation Army. My next HR Advisor role was for an organisation whose mission was to rehabilitate addicted offenders in prison. After 2 years of visiting prisons, I decided to go on another extended vacation to St Lucia (which was my Mother’s birthplace). Fortunately, or unfortunately for me I was offered a HR Generalist role in St Lucia. I felt like I was dreaming most days, waking up to beautiful weather and surroundings. I came back to the UK after a while and secured a role as People and Culture Advisor for St John Ambulance, where I stayed for nearly 6 years before being offered this role with ICTS. Everyone I have met so far at ICTS has been so supportive and kind and I am lucky to be working with an amazing HR team.

Outside of my usual 9-5, I am what has been described as a Socialite. I attend events at the weekend, assist with organising weekends away and holidays to St Lucia. I have a beautiful family here in the UK, America and the Caribbean.

I look forward to meeting and getting to know the wider staff team in Corporate Security during my journey here at ICTS.”

Operations Manager (ASM)

“Hello! I joined ASM on 13 November 2023 (it’s a good job I’m not superstitious!) following a career in the Security Industry as both customer and supplier.

That said, I haven’t always worked in Security and have had a diverse career history working for both large corporates and ‘one-man-bands’. Like most, I started in the hospitality industry, after college I worked in video production (I’m showing my age now!), I then had a successful career in the legal profession, after which I moved into finance (also looking after H&S, training and environmental matters too). My experience in the latter two aspects (i.e. legal and finance) led me into a long stint as a Fraud Investigator. This role grew to include anti-terrorism and security which is where I have been ever since.

Outside of work I’m a keen reptile hobbyist (though mainly rescuing and rehoming) and I helped to set up and run the North West Reptile Club (est. 2008). I have a basic mechanical engineering qual (before you needed a degree in computer science to work on an engine) and, when I’m not with my animals, I’m at my happiest tinkering with my 1988 CBR400 RRJ Tri-Arm.

I have met only a small number of you lovely people so far but I’m looking forward to meeting many more of you as time progresses. Until then, take care!”

MEET OUR SENIOR DIVISIONAL DIRECTOR—AVIATION SECURITY

Charlie Howden - Handler (FREDDs - Canine Security)

“Hello my name is Charlie Howden and I joined ICTS in July 2023 as a FREDDs handler.

My journey in the Canine industry started back in 2022 when I began volunteering in an animal rescue, working with not only dogs but any animal in need ranging from turkeys to horses. From there I secured a position at a private kennel working with pets, police dogs and working dogs and after a while I began learning the training side of FREDDs before moving over to ICTS as a FREDDs handler.

In my free time l love being outside whether that be shooting clays, horse riding with friends, taking my dogs for long country walks or going to dog trials. I also enjoy expanding my knowledge by reading various books and studies, engaging in discussions or by listening to podcasts when I can.”

MANAGERIAL MOVES

Congratulations to Bruno Freire who has been promoted to Station Manager for London Gatwick Airport.

Congratulations to John Graham, Charlotte Smith and Emma Fincham who have been promoted to Explosives Detection Dogs Manager, Drug Detection Dogs Manager and Free Running Explosives Detection Dog Manager (FREDDs) Manager respectively.

Being able to coach, mentor, support, serve and create an mance Team, so they achieve their personal and professional

What key attributes make someone successful in your role?

I have always been or at least believe that I have been a servant leader, connecting to people on a personal level and being able to work on both their strengths and weaknesses. It’s more to do with the people and about people whom you work with; everyone is different, every challenge is different and needs a tailor-made approach and how well you adapt to situational leadership The support, trust, and belief both ways from peers and all stakeholders is crucial to be successful.

What is your favourite pastime?

I enjoy travelling, cricket and working-out and connecting to friends and family.

What has been your greatest achievement?

Being able to develop myself and colleagues into effective and dynamic leaders. Trying to master the art of parenting (still getting there).

If you were not an Aviation Security specialist, what type of career would you choose?

I always wanted to be in the Aviation Industry. I have been with ICTS for such a long time and could not have thought of anything else as I thoroughly enjoy what I do. If it were not for Aviation, I am sure I would have been a great cricketer.

EMPLOYEE LONG SERVICE AWARDS

Thank you to the following members of staff for their commitment and loyalty to the organization:

25 YEARS’ SERVICE

“I joined ICTS on 15/01/1999 as a fresh-faced(!) young (!) 37-year-old at Manchester Airport. I fancied a change from cleaning aircraft, and the security aspect of the job appealed to me. My starting pay was the massive sum of £3.97 per hour! I started as an airsider on American carriers Delta, Continental, and US Airlines, where I progressed to become a profiler. I have worked on many other different contracts, including Air Canada, Air Transat, Virgin, Aer Lingus, Kuwaiti, Saudia, Virgin, Cathay Pacific, Singapore International Airlines, and Hainan, all of which have their own ways of operating, with differing security requirements. I have worked with some fantastic people, some of whom have become great friends, and all in all I have really enjoyed my 25 years with ICTS. I feel I have made a difference, and still feel real pride when my contribution is acknowledged.

There have been lots of changes with staffing in ICTS, and we managed to come through Covid-19 stronger and wiser. Aviation security has seen massive changes since 1999, from relying on an agent’s experience and knowledge to more on technology, but nothing beats that “gut feeling” that most of us develop through our work.

I hope to spend many more years with ICTS. Here’s to my 30th!”

On Wednesday 31 January 2024, Virinder Singh and Manni Pombo attended the ICTS office at Manchester Airport and presented Karen with her 25 year lapel pin.

At Manchester Airport we feel privileged to have Karen on our team. She is a very hard worker, dependable, and flexible, always willing to assist when the chips are down. She is one of our go-to agents who we can rely on to help out where necessary. She is an asset to ICTS and we look forward to her being with us for a long time to come.

Gary Benwell (Corporate Security—HQ

Many congratulations to Gary, whose 25-years service was celebrated at the UK OSPAs on 22 February with colleagues from our Corporate Security Division.

Photo (L-R): Edita Sadauskaite (MAN Trainer), Alan Richardson (MAN Operations Manager), Manni Pombo, Karen Ward, Terry Bebbington (MAN Duty Manager), and Sean Brennan (MAN Duty Manager).

Photo below (L-R): Chris Lane (Divisional Director Corporate Security), Ashley Fernandes (Executive Director Corporate Security), Gary Benwell (Head of Operations Corporate Security), Andy Kynoch (MD), Dumitru Gornea (Regional Manager).

Karen Ward (Manchester Airport)

Vincenzo Carbone (London Gatwick Airport)

“Before joining ICTS, I worked in a mushroom factory and in 2003, joined ICTS as a security agent . I work in HBS and also carry out aviation duties. I have gained some great experience whilst with ICTS. I have had many challenges over my career. I am proud to work for the ICTS family.”

Each project, challenge and triumph has contributed to my growth and shaped me into the professional I am today. I am immensely grateful for the trust the Managers have placed in me and for the opportunities that have allowed me to contribute meaningfully to the success and growth of ICTS.The mentorship and guidance has been invaluable in helping me navigate the complexities of our industry and in honing my skills. Reflecting on the past two decades fills me with a profound sense of pride and accomplishment. I am proud to have been part of a team that consistently strives for excellence and innovation, and I am honoured to have played a role in our collective achievements.

I am excited about the possibilities that lie ahead for both me and our organisation. I am committed to continuing to contribute my best efforts towards our shared goals and objectives, and I am confident that together we will continue to achieve great things. Once again, thank you for the incredible opportunity to be part of this remarkable journey.”

Jaya Talwar (London Heathrow Airport)

As I mark the milestone of 20 years with ICTS, I wanted to take a moment to express my deepest gratitude for the incredible journey we’ve shared together. Two decades of dedicated service have been both a privilege and a profound learning experience for me.

Throughout these years, I have had the opportunity to grow both personally and professionally, thanks to the supportive environment fostered by our team and the inspiring leadership provided by the Managers and our esteemed colleagues.

Photo (L-R): Rosalba Carbone (who marked 20-years service in 2023), Andy Kynoch (MD) and Vincenzo Carbone.

Photo (L-R): Jaya Talwar (who marks 20-years service), Andy Kynoch (MD) and Jaysre Lacmane (who marks 10-years’ service) at London Heathrow Airport on 23 January.

“It is with profound gratitude to commemorate a significant milestone in my professional journey – 20 years. As I pause to reflect on this remarkable journey, I am overwhelmed with appreciation for the opportunities, growth, and support that have shaped my career.

My association with our organization commenced on 21 April 2001, although my path briefly diverged, I rejoined the team on 2 February 2004, embarking on an exhilarating journey filled with learning and growth.

The passage of time has been both swift and transformative, marked by invaluab

guidance from the senior management team and colleagues.

As I celebrate this significant milestone, I am filled with gratitude for the countless memories, friendships, and achievements that have defined my tenure with our organization. I take immense pride in being part of a team that upholds values of dedication, professionalism, and continuous growth.”

Manjit echoes the words of colleague, Rupinderjit who also celebrates her 20-year work anniversary with ICTS!

Jyotinkumar echoes the words of colleague, Rupinderjit who also celeyear work anniversary with ICTS!

It has been a great pleasure working for ICTS for the last 20 years and I have met a lot of great people along the way. I would like to thank the company for all its continuous support during the last 20 years.”

15 YEARS’ SERVICE

Galina Martysova (London Heathrow Airport).

“I have worked for ICTS for 15 years, with a supportive management team and colleagues. It has always felt like family. I want to say ‘thank you’ to everyone involved in my journey within the company. I work in an area that interests me and inspires me to learn, and I believe my work has had a positive impact on the company as a whole.”

Prabaharan Nadarasa (London Heathrow Cargo)

Manjit Bolina (London Heathrow Airport)

Photo (L-R): Manjit Bolina with Duty Manager, Junaid Hassan.

Jyotinkumar Dhirajlal (London Heathrow Airport)

R): Jyotinkumar Dhirajlal with Duty Manager, Aman-

Rupinderjit Sokhal (London Heathrow Airport)

Photo: Rupinderjit Sokhal with Manpreet Singh Bhogal (Contract Manager).

Photo: Prabaharan Nadarasa with Alan Dutt (Executive Director - Operations Aviation & Corporate).

10 YEARS’ SERVICE

Jaysre Lacmane (London Heathrow Airport), Julian Tolley (Bristol Airport), Gurprit Sidhu (London Heathrow Airport), Priteche Jivan (London Heathrow Airport), Qais Kassim (London Heathrow Airport), Maija Vidovska (Bristol Airport).

5 YEARS’ SERVICE

Anselmo Vaz (London Heathrow Cargo), Patson Almeida (London Heathrow Cargo), Sandeep Mangaocar (London Heathrow Cargo), Clifford Correia (London Heathrow Cargo), Khagendra Limbu (London Heathrow Cargo), Jeyarathinam Sivanadarajah (London Heathrow Cargo), Amica Balogun (London Heathrow Cargo), Sylwia Hubka (London Heathrow Cargo), Samuel Thompson (London Heathrow Cargo), Rony Nogueira (London Heathrow Cargo), Balwinder Ahdan (London Heathrow Cargo), Oxana Gorkunovene (London Heathrow Cargo), Smita Subba (London Heathrow Cargo), Luxmee Lally (London Heathrow Cargo), Gurjeevan Bains (London Heathrow Cargo), Bhakta Rai (London Heathrow Cargo), Hupendra Senthakuri (London Heathrow Cargo), Jennings Taylor (London Heathrow Cargo), Jaswant Basi (London Heathrow Cargo), Alexander Boyle (London Heathrow Cargo), Adley Fernandes (London Heathrow Cargo), Thet Nyunt (London Heathrow Cargo), Krishna Silwal (London Heathrow Cargo), Kouame Bouaman (ESA), Mark Ramsey (London Gatwick Airport), Nana Jenkins (Epsom & St. Helier University Hospitals NHS Trust), Antonio Dias (London Heathrow Cargo), Geraldo Fernandes (London Heathrow Cargo), Jose Frois (London Heathrow Cargo), Antonio Fernandes (London Heathrow Cargo), Elfy Gonsalves (London Heathrow Cargo), Felestina Miranda (London Heathrow Cargo), Prithi Baptista (London Heathrow Cargo), Antonio Fernandes (London Heathrow Cargo), Silvestre Da Silva (London Heathrow Cargo), Sydel Mendes (Data Centre), Tuyangalala Ngombo (UCG), Janusz Gaworecki (UCG), Din Rai (UCG), Palamin Cham (UCG), Gemma Keeley (London Heathrow Airport), Abrar Hussain (Synamedia), Rajesh Bhatt (IT HQ), Kevin Shopland (Bids HQ).

WORDS OF RECOGNITION

OUR ICTS CUSTOMER SERVICE STAR SCHEME:

The Customer Service Star scheme runs alongside our Employee(s) of the Quarter/Year scheme. The scheme has been established to recognise those employees who deliver excellent customer service to such a level that a client or a member of the public takes the trouble to write/post a commendation about the service delivered. This scheme goes a small way to say thank you and recognises all those very important customer service interventions by many of our employees.

Employees are asked to email a copy of the feedback to our HR Team—hr@icts.co.uk.

Photos of our Aviation Trainers, Ajinder Sangha and Andy Akers pleased with their 5-year service lapel pins.

THE EMPLOYEE OF THE QUARTER SCHEME

A reminder about the scheme: we will allow a maximum of 3 winners from our Aviation Division and 3 winners from the Corporate Division, with no minimum number of winners being required.

Each winner will receive a sum of £/€500. Should we not have a total of 6 winners in a quarter, the excess funding will be placed in a pot and will be allocated to the Employee of the Year’s charity of choice.

We are looking for employees who have done something exceptional that is worthy of recognition. Nominations should also be limited to those staff below the level of Site/Station Manager.

Nominations are to be sent via email to: eom.nominations@icts.co.uk together with any supporting documents

Please note that the deadline for submissions for each quarter is as follows:

31 March Quarter 1

30 June Quarter 2

30 September Quarter 3

31 December Quarter 4

All 2024 winner(s) of the Employee of the Quarter make up the shortlist for the Employee(s) of the Year 2024 award, who will receive £/€5,000 (gross) and a lapel pin.

REMINDER: *NEW* FOR 2024 - SAFETY CULTURE AWARDS

We rely on the contribution of our hard-working and diligent staff to be recognised as unrivalled providers of a Safety Culture. We therefore have great pleasure to announce that we have introduced the ‘Safety Culture Awards’ in 2024.

This is open to all our employees and nominations for the quarterly awards should be forwarded (by their Manager) to the Business Assurance Department with a brief outline as to why the nominee should be considered for the award. Email address: safetycultureawards@icts.co.uk

There will be a quarterly safety culture award and the winning nominee will receive a cash prize of £100 (net) or €100 if in the Republic of Ireland. This will also qualify you for an automatic nomination for the prestigious ‘Safety Culture of the Year Award’. The winner of which will be awarded £1,000 (net) or €1,000 if in the Republic of Ireland.

It is the ongoing efforts of our employees that makes such the difference to the safety of our staff, friends and colleagues. I would very much like to thank you for your continuing support to drive our positive safety culture here at ICTS.

AVIATION SECURITY

EMPLOYEES OF THE 4th QUARTER

FROM OUR AVIATION DIVISION: JOHNATHAN AMEGATCHER

Congratulations to our Employee of the Quarter Johnathan Amegatcher who is based at London Heathrow Airport.

Johnathan has been recognised for the manner in which he dealt with a situation involving a passenger who suffered from schizophrenia. Our airline clients were advised by concerned family members that the passenger wasn’t fit to fly and could become volatile when he was told no or was in a situation he disagreed with. Whilst the client was assisting the passenger and assessing if he was able to fly, instinctively Johnathan positioned himself in a close, non-threatening, safe proximity so he would be on hand to assist should the need arise. He discreetly and efficiently gained additional support from one of our ramp colleagues who happened to be passing by. Johnathan’s unconditional support in what had the potential to be a difficult situation was greatly appreciated by the client.

Winner(s) of the Employee of the Quarter award will receive £/€500 (net) bonus and a lapel pin.

JOHNATHAN -

“This Award has come at the right time, and I am extremely grateful.

I have worked for ICTS for just shy of 18 years. I work hard and multi-task in my day-to-day duties in the operation for the good of ICTS by being customer focused, target driven, proactive, and a great team player. Being recognised for the hard work and dedication I put into the operation means a great deal to me. This clearly is a motivational tool, and I will endeavour to work even harder towards my goals, the aims, vision, and mission of ICTS.

A massive thank you for this incredible honour, which wouldn't have been possible without the unwavering support of the ICTS training team over the years and my Manager, Joe Bernasconi for nominating me, and not forgetting my team. Everyone has been extremely helpful and contributed to this Award. Once again, I say thank you.”

Photo: Johnathan Amegatcher.

CORPORATE SECURITY

EMPLOYEES OF THE 4th QUARTER

FROM OUR CORPORTATE DIVISION: BRIAN ROSE AND SAVIO RODRIGUES

Congratulations to our Employees of the Quarter from Corporate: Brian Rose who is a Security Officer at a Data Centre and Savio Rodrigues who is based at Ealing Hammersmith and West London College.

Brian has been recognised for his exceptional customer service. He has been praised by our client and their customers for always going above and beyond to provide great service.

Savio has been recognised for the manner in which he assisted a lady who had had a medical seizure. Savio managed to escort the lady to the paramedics, protecting other staff members along the way.

Dumitru Gornea, ICTS Regional Manager writes, “Savio cares for the team, client, and the business. He provides amazing customer service and is always securityminded. Savio is one of our Health and Safety Champions, as well as part of our Executive Protection Team who is highly complimented by our many Luxury Goods clients. He is a true ambassador for ICTS.”

Winner(s) of the Employee of the Quarter award will receive £/€500 (net) bonus and a lapel pin.

BRIAN -

“Thanks for the good news! It was unexpected as I know there are a lot of worthy people who also deserve recognition. I am delighted to hear that my service is appreciated and I will continue to give the best I can.”

SAVIO -

“I am truly honoured to receive the Employee of the Quarter Award. I want to express my sincere gratitude to the company for this recognition. It means a lot to me to be acknowledged for my contributions and hard work. I also want to extend my appreciation to my Manager, Dumitru, for his support and guidance. It's a privilege to be part of such a supportive team, and I'm excited to keep contributing to our success.

Thank you for this Award and for a wonderful opportunity and also for believing in me.”

Photo (L-R): Brian Rose and Savio Rodrigues.

CORPORATE SOCIAL RESPONSIBILITY

SUPPORTING SAVE THE CHILDREN AT GLASGOW AIRPORT

The ICTS Team at Glasgow Airport held a successful Christmas Jumper Day on Thursday 7 December, raising £130 for the ‘Save the Children’ charity.

There was a prize for the three best Christmas Jumpers and Marie Hughes, Allan Rice (Grinch) and Rachel McMahon (in the ICTS staff photo above with the ‘Stitchmas’ jumper) all won a prize!

FESTIVE HAMPERS & HUNDREDS OF CARE PACKS DELIVERED TO THE ELDERLY AT HILLINGDON HOSPITAL

It is becoming somewhat of a tradition for our ICTS Aviation Team, in partnership with one of our clients, to mark the start of the festive season with the delivery of hampers and hundreds of care packs to the elderly at Hillingdon Hospital. The packs, which included bathrobes, pyjamas and toiletries, were gratefully received by the patients in the lead-up to Christmas.

Hillingdon Hospital is an acute and specialist services provider very close to London Heathrow Airport where ICTS has a large operational presence. The majority of our aviation team live and work around London Heathrow Airport and Hillingdon Hospital in NorthWest London lies at the heart of our community.

Photo (L-R): Marie Hughes and Allan Rice.

Photo above (L-R): Milad Ghavami, Manpreet Bhogal, Paywand Mufty, Andre Mendes, Raj Kumar, Pratingna Vital, Priti Kamal and Dirio Calane.

Photo below: Team ICTS with NHS staff members.

ICTS IRELAND CORPORATE DIVISION KICKED OFF THE FESTIVE SEASON WITH A FOOTBALL TOURNAMENT

David Jackson, Head of Corporate Security, ICTS Ireland writes, “Just before the Christmas break, in a thrilling football match, ICTS Ireland fielded two teams for an international encounter where Ireland faced off against the rest of the world in a friendly competition.

It was truly delightful to witness everyone thoroughly enjoying themselves and further solidifying our sense of teamwork.”

ICTS SPONSORS SLOUGH YOUTH HOCKEY TEAM

Team ICTS was delighted to visit the Stoke Green Cricket Club in Slough on 13 January, to make a donation towards the running of the local youth hockey teams.

Senior Divisional Director, Virinder Singh, accompanied by colleagues from London Heathrow Airport including Pratingna Vital, Dirio Calane and Priya Arri, spoke to the community about the importance and the benefits of supporting the wellbeing and local community projects. It is important to ICTS to give back and to support local talent and organisations such as the Stoke Green Cricket Club, which are playing a vital role in inspiring and involving youngsters in

CONNECTING WITH THE LOCAL COMMUNITY AROUND LONDON GATWICK AIRPORT

As part of our investment in the local community, our Team participated in an Open Day at K2 Crawley, a sports and leisure facility at close proximity to London Gatwick Airport where ICTS manages a significant Security operation.

ICTS DONATES BEDDING AND CARE PACKAGES FOR FAMILIES IN NEED AROUND LONDON HEATHROW AIRPORT

Kirsty Virdee, ICTS Operations Duty Manager at London Heathrow Airport writes, “On 26 February, the ICTS team attended Moorcroft School in Uxbridge which is part of the Eden Academy Trust that works with schools which provide education and support to children with special needs and their families.

As part of that work, the school is also working to help families who often do not have the basic essentials that every family should have.

ICTS is dedicated to helping those within our local community of Hillingdon (near London Heathrow Airport) and we were fortunate to be able to provide bedding and care packages to the school so that they could be distributed to families who need them most.

We are looking forward to doing more with the Eden Academy. It was so wonderful to meet some of the key team members and gain a valuable insight into the needs of many families and we were very privileged to be able to be part of providing some help.”

In attendance from ICTS were Kirsty Virdee, Bhupendra Umrania, Ameeta Pal, Raj Kumar, Priti Kamal, Dirio Calane, Leao Pereira and Isaac Fernandes.

Also, a special mention goes to Ghouse Mohammed (ICTS Service Delivery Manager) who made it all possible with the helpful planning of Dirio Calane.

WISHING LOUISE A VERY SPEEDY RECOVERY

Louise Gemmell, Security Agent at Edinburgh Airport, was diagnosed with cervical cancer in November and has just completed all her treatment on 13February.

Kelly Reid, ICTS Station Manager, Edinburgh Airport writes, “We would like to wish Louise a speedy recovery and can’t wait to have her back on the team.”

A few words from Louise: “The 13th February was my …. 25 sessions done.

How happy am I! it’s been a long haul. I have cried, I have been unwell, and I am tired, I have been sad at times, but today I am happy.

I still have a few hurdles to climb however its almost over and I will continue to live my best life.”

NOTICES

ICTS UK and ICTS Ireland are wholly owned and independent subsidiaries of ICTS Europe.

www.ictseurope.com

ICTS UK HQ

South Block, First Floor, Tavistock House

Tavistock Square, London, WC1H 9LG

www.icts.co.uk

Tel: +44 (0) 207 874 7576

Email: info@icts.co.uk

ICTS IRELAND HQ

Office 15, 2nd Floor, Link Building, T1, Dublin Airport, Dublin

www.icts.ie

Tel: +353 1 8444 165

Email: info@icts.ie

Disclaimer: This newsletter contains information only for internal use within the ICTS Europe Group. The publisher/editor of this newsletter makes no warranty of any kind with respect to the subject matter included herein or the completeness or accuracy of material published herein and decline any liability whatsoever resulting from reliance on or use of this information.

Photo above: Our Team at Southampton Airport on International Women’s Day.