ICTS commenced its UK operations in London in 1987, some 38 years ago.
I was then a station manager for a US airline, Northwest Airlines, responsible for 4 daily Boeing 747 flights, two to the United States and two into Europe.
After recent terrorist events in the world at that
time the company employed the services of one company, ICTS, to provide targeted security on its flights to the United States. This meant questioning every single passenger thoroughly before they checked-in for their flight, 420 passengers departing at 1.20pm and potentially another 420 at 1.40pm. You can imagine my concern for on-time departures and missed connections in the U.S. for our customers.
My first contact, a man who was the manager for ICTS allayed all fears that I had and ensured flights were not only secure but kept on time as well. Over the years ICTS UK went from strength to strength providing indepth security for aviation and of course today for our corporate security customers.
That man was Shaike Rozanski and so it was very apt and fitting that he should officially open our new operational hub in Stockley Park, close to Heathrow
The offices are testimony to all those employees past and present who have been and are the family of ICTS who have provided superior service over the years and will continue to do so in the future. The facility will be the keystone to ensure future growth through steadfast security, innovation, customer service and our everyday aspirations to be the best in the business in everything we do.
We have the leadership, we have the teams and we now have the appropriate operational base.
My heartfelt thanks go to Alan Dutt and his teams for making this a reality through their indefatigable efforts in meeting the opening deadline. This is an extremely significant event in our history.
With all that said, this is a bumper issue revealing so many excellent achievements that make me so proud of the ICTS family - from winning awards, celebrating our milestone employees and hearing of news from our teams up and down the UK and Ireland whilst welcoming new staff to the business too!
My long-term dear friend, Shaike Rozanski will no doubt be extremely pleased to see one of the original airline customers of ICTS, American Airlines, return to Edinburgh after some years’ absence.
Enjoy the read and let’s all look to the future.
As usual, I’ll end with take care, stay safe and have a great summer!
- Andy.
ICTS officially opened its new offices at 5 The Square, Stockley Park (Uxbridge) on 29 May 2025, marking a significant milestone in the company’s continued growth and operational excellence.
The new location boasts a spacious, modern office environment with expansive views of surrounding greenery offering a refreshing and inspiring workspace for teams across the business. Designed to serve as the operational hub for both our Aviation and Corporate Divisions under the leadership of Alan Dutt (Executive Director - Operations), the office reflects ICTS’ commitment to innovation, collaboration and sustainability.
To celebrate the opening, an inauguration party was held bringing together colleagues and clients from across the business and ICTS Europe. The event was a vibrant gathering highlighting the shared vision and energy driving ICTS forward. This new chapter at Stockley Park sets the stage for even greater collaboration and operational impact across the UK and beyond.
The day also provided a wonderful opportunity to celebrate a birthday, recognise long service and take a moment to reflect on the history and achievements of ICTS and the wider ICTS Europe Group.
Representing ICTS Europe were Shaike Rozanski (Vice President Compliance), who had the honour of cutting the official office ribbon, and Shai Meirav (Executive Vice President), pictured above. Notably, both began their ICTS journeys with ICTS UK.
ICTS UK is delighted to have won a Merit at the British Safety Council International Safety Awards. These Awards demonstrate ICTS’ commitment to health, safety, and wellbeing throughout 2024.
ICTS UK is one of 371 organisations to win a Merit in the International Safety Awards 2025. Now in their 67th year, the International Safety Awards recognise and celebrate organisations from around the world which have demonstrated to the satisfaction of the scheme’s independent judges their commitment to preventing workplace injuries and work-related ill health during the previous calendar year. The awards also acknowledge organisations that have shown commitment to wellbeing and mental health at work.
Mike Robinson, Chief Executive of British Safety Council, congratulated ICTS UK on their success in winning an International Safety Award 2025 with a Merit: “Our winners have clearly made substantial and ongoing efforts to protect and improve the health, safety and wellbeing of everyone in their organisations. All the winners, and those who were shortlisted, have gone the extra mile in terms of dedicating additional time, resources and commitment to ensuring their work, teams and workplaces remained healthy and safe during 2024.
Our heartfelt congratulations to ICTS UK. All of those working at ICTS UK should be enormously proud of their achievement.”
Jayne Thorpe-Negbi, Executive Director – HR & Compliance, added, “Winning this prestigious award showcases our dedication to creating a safe and healthy workplace for all across our multiple sites of operation up and down the country.”
ICTS has been re-awarded the SafeContractor accreditation, recognising our ongoing commitment to maintaining the highest standards of health and safety across our operations.
This renewed accreditation reaffirms our continued efforts to operate responsibly and in compliance with recognised industry standards. SafeContractor is a leading third-party accreditation scheme that assesses the health and safety arrangements, policies and qualifications of contractors and service providers.
Achieving this accreditation for another consecutive year demonstrates our dedication to ensuring a safe working environment for our employees, clients and partners. It also reinforces the confidence our clients place in us as a trusted and reliable organisation.
We thank our Health and Safety team and all staff members whose consistent adherence to best practic-
In addition, this year we have also received the SafeContractor sustainably verified certificate, recognising our ongoing efforts in the Sustainability arena
ICTS CELEBRATES EXCELLENCE AT THE 2025 ACS PACESETTERS SECURITY OFFICER OF DISTINCTION AWARDS
Team ICTS was proud to participate in the 2025 ACS Pacesetters Security Officer of Distinction Awards, held on Wednesday, 21 May in Windsor. This prestigious annual event recognises the outstanding contributions of front-line security professionals across the UK.
This year, ICTS nominated several exceptional officers whose dedication and professionalism exemplify the values of our organisation:
• Deepak Gurung, recognised for his long-standing commitment and exemplary service at a data centre site since 2015.
• Valanka Saldanha, commended for her rapid progression and leadership in a high-pressure and critical environment.
• Idowu Osatuyi, honoured for his swift and compassionate response during a high-priority incident at a London University.
Each nomination reflected our colleagues’ ability to go above and beyond in their roles, providing not only security but also reassurance and professionalism in challenging situations.
The awards ceremony brought together our Industry to celebrate the vital role security officers play in safeguarding people and property.
We extend our congratulations to all the nominees and thank them for their continued contribution to creating a safer environment for all.
We pride ourselves in 20 years of full SIA ACS compliance. Our continuous top scores over the years are testament to the skill and dedication of our staff, and the mature, robust, embedded management processes we have in place, making us deserving winners of the ACS Pacesetters trophy which was presented to us at the gala.
Shaughnessy, Business Assurance Manager
At ICTS UK & Ireland, our commitment to resilience and operational readiness remains unwavering. In line with this, we have recently completed a comprehensive review of our Business Impact Analysis (BIA) a foundational pillar of our wider Business Continuity Management System.
We are pleased to confirm that ICTSisfully aligned with the principles and guidance set out in ISO 22317:2015 – Business Impact Analysis. This international standard provides a recognised framework for conducting a structured and effective BIA, helping organisations understand their critical functions, interdependencies, and the potential consequences of disruption.
The BIA is where meaningful continuity planning truly begins. It enables us to identify our most vital services, assess how long we can afford for them to be interrupted, and determine what resources are needed to keep them running. Through this process, we gain the clarity required to prepare for, respond to, and recover from disruptive incidents whether they are operational, technological, or external in nature.
While ISO 22317 is a guidance document and not a certifiable standard, this distinction does not lessen its value. Accreditation may not be possible, but full adherence to its methodology is. Our review ensures that our BIA process not only meets but reflects the intent and best practice outlined in the standard. In doing so, we go beyond compliance, embedding resilience into the very fabric of our operations.
This alignment reinforces the trust placed in ICTS by our clients and stakeholders. It stands as a testament to our commitment to doing things the right way proactively managing risks, safeguarding continuity of service, and upholding the highest standards of professional practice.
As we continue to evolve and refine our Business Continuity capabilities, ISO 22317 will remain a key touchstone helping us maintain our readiness, uphold our responsibilities, and deliver peace of mind in an increasingly uncertain world.”
Brian O’Shaughnessy, Business Assurance Manager writes, “Imagine you’re on a ship sailing across the ocean. You’re the captain, and your job is to make sure the journey is safe. You don’t just focus on what’s directly in front of you you also look far ahead at the horizon to spot any potential dangers, like storms, icebergs, or pirate ships! To anticipate potential threats before they become real problems you need to look ahead.
That’s exactly what horizon scanning is it’s about looking ahead to spot future risks, challenges, and opportunities before they get too close and cause trouble. It’s a strategic process used in the UK manned security industry to identify emerging risks, threats, and changes before they impact operations. We use Horizon scanning for monitoring:
New Criminal Tactics – Criminals are constantly evolving their methods, from AI-driven fraud to drone-based surveillance of high-security sites.
Emerging Protest and Activist Strategies – Public order risks are shifting, with increasingly sophisticated tactics from protest groups requiring updated response plans.
Legislative and Regulatory Changes – Security firms must stay aware of licensing changes, new compliance requirements, and legal risks such as liability for negligence.
Geopolitical and Economic Shifts – Supply chain disruptions, workforce shortages, and international conflicts can have direct impacts on security operations.
Horizon scanning helps us to stay one step ahead by looking to the future and spotting potential risks, challenges, and opportunities before they impact our operations. At our company, it’s a vital part of how we protect our clients and maintain high standards in a fast-changing world.
We monitor how criminal behaviour is evolving so we can adapt our strategies before these tactics become a threat. Keeping up with changes in laws, licensing, and compliance requirements is another key part of this process, helping us avoid legal risks and maintain a strong, professional reputation. Beyond that, we keep an eye on broader global events, such as economic pressures, workforce challenges, and international conflicts, all of which can affect how we operate day to day.
The station has also implemented monthly terminalbased Employee Forums which our people are encouraged to attend to have a voice on things that matter to them and to have a stake in providing solutions to improve engagement levels and ways of working. Bruno and his team are dedicated to improving the ways of working at Gatwick and we are excited to see how they progress over coming months!
Southampton and London Heathrow Airports
Communication is also the order of the day at Heathrow and Southampton Airports. With Employee forums being established to discuss key matters and bridge any communication gaps, this is an ongoing activity.
EMPLOYEE SURVEY ACTIONS FOLLOWING THE LATEST EMPLOYEE SURVEY
A number of initiatives have been launched following the feedback received after the latest employee survey which took place at the end of last year.
Chantelle Morris, HR Business Partner Aviation UK, provides an overview of some of the activities our Aviation Division has been involved in“Aviation has been busy working through action plans to help improve the employee experience.
London Gatwick Airport:
Our Team at London Gatwick Airport are about to launch their first Quarterly Newsletter. Our colleagues voiced in the survey that two-way communication could be improved.
Bruno Freire (Station Manager) has taken this on board and compiled a newsletter to be named ‘by the people for the people’ as a mechanism to improve communications at the station and provide business updates. This newsletter will also serve to update our people on the progress of engagement survey actions.
For those who may not be comfortable speaking up in a forum setting both airports have implemented QR codes to garner feedback which also acts as a mechanism to share what was discussed for those unable to attend.
Glasgow Airport:
Our Team in Glasgow has invested heavily in selfdevelopment by employing Skills Network Scotland for developmental courses.
So far 26 participants have enrolled on courses ranging from ‘Awareness of Mental Health Problems’ through to ‘Principles of Team Leading’. This investment is to aid motivation in the workplace and can support succession planning and improvement of the talent pool.
We’ll be keen to see how this training programme progresses over the course of this year and to understand the impact it has on our people.
Aberdeen Airport:
Dumitru Chelaru (Station Manager) and his team have been focusing on what motivates our people and how best to implement additional Reward and Recognition initiatives. They recently launched an Employee of the Month which sees staff who have displayed discretionary effort receive gift vouchers. The first Employee of the Month is about to be announced so watch this space
Aberdeen will also continue to reward our people who have high tip scores (over 93% over a minimum of 30 images). With on average 10-12 vouchers being issued to colleagues in any given month we are proud to see this initiative bearing fruit.
The first HR drop-in sessions were held on 8 & 9 April 2025 with Aimee Haynes, HR Advisor in attendance. This was an opportunity for our people to meet a member from the HR community who was on hand to provide advice and guidance as needed. These drop-in sessions will be an ongoing event to give our people an additional layer of support and for our teams to better understand how we can improve engagement levels and the employee experience. We look forward to seeing any footage from future events!”
Bristol Airport:
The following is a snapshot of recent news and activities that have been introduced at Bristol Airport.
What’s gone well so far this year at Bristol Airport:
• We have welcomed 28 new colleagues to the team so far this year.
• A huge well done to the teams for achieving a 97% CAA audit. We celebrated with cake!
• We are working with Weston College which is supporting us with our recruitment campaign.
• Development opportunity to broaden skills in the ID Unit. Recruitment is currently in progress.
• Michelle Wales is our new H&S Champion who will work with all teams ensuring we have a safe workplace.
• Congratulations to Lance Turner & Natasha Keys who have been nominated as new Union reps.
The following is an overview of recent activity around our National Awareness Day campaigns:
In April we marked EARTH DAY
We continued our commitment to sustainable development by donating trees for the National Trust to plant. This initiative continues to highlight our dedication to combating deforestation, climate change and meeting our 2050 Net Zero emissions goal.
Although our operations grew between 2022 and 2024, we are proud to have reduced our carbon emission (per employee) by 21.43%. Together with the National Trust, we hope to continue to make a positive impact on the environment and inspire others to join us in protecting our planet for future generations.
To mark this year’s WORLD DAY FOR SAFETY AND HEALTH AT WORK (28 March), London HQ organized a special event centred around the official theme: “Revolutionising Health and Safety: The Role of AI and Digitalisation at Work.”
The event at our London HQ featured a quiz designed to raise awareness and spark conversation around how artificial intelligence and digital tools are transforming workplace safety practices across industries.
Following the quiz, the celebrations continued with a fun-filled Easter egg hunt, promoting team spirit and
In May we held our ICTS Walking Week competition
ICTS employees across the UK and Ireland laced up their walking shoes and took part in our annual Walking Week - a fun, energising initiative that promotes health, wellbeing and a bit of friendly competition.
Staff members were invited to track their steps throughout the weekwhether during work hours, on a lunchtime stroll, or while walking after hours.
The initiative not only encouraged physical activity but also fostered camaraderie and a shared sense of purpose across our organisation.
Walking Week is part of ICTS’ broader commitment to employee wellbeing and sustainability, aligning with our values of creating a great place to work and making a positive impact on the environment. Thank you to everyone who took part.
Many congratulations to Syed Zaidi from our Corporate Security Division (UK) who won our Walking Week competition by walking an outstanding 139,597 steps.
Runners up were Vimal Norotomo and Gayle Barreto both members of our team at London Heathrow Airport.
Syed, Vimal and Gayle were awarded gift vouchers and Syed was given the opportunity to make a donation to a charity of his choice: MacMillan Cancer Support
Syed has written the following words: "Wellness with Purpose: A Step Towards a Greater Cause" As part of our commitment to health, wellbeing, and social responsibility, I recently participated in the ICTS Wellness Challenge. This challenge not only encouraged physical activity but also presented a meaningful opportunity to contribute to a cause close to my heart.
Having been placed third in the previous competition, I set a personal goal to improve—and I’m proud to share that 139,597 steps over the five days. Every stride was a reminder that persistence and determination make all the difference, especially on the days that tested my motivation the most.
To mark World Environment Day (5 June 2025), we created the following snapshot of our sustainability initiatives. We continue to focus on reducing our environmental footprint, promoting renewable energy, supporting a greener environment and increasing community engagement.
As a token of appreciation, I received a £20 Amazon gift card. More importantly, in recognition of this achievement, ICTS is generously donating £250 to Macmillan Cancer Support, a charity I chose for the incredible work it does in supporting those affected by cancer.
This initiative exemplifies our values as an organization promoting wellbeing, teamwork, and social impact. I’m truly honoured to be part of a company that supports such meaningful causes, and I look forward to participating in future initiatives that combine personal challenge with charitable giving.
Thank you to everyone who took part you continue to
ICTS PARTICIPATES IN AIRPORTS HEALTH & SAFETY WEEK 2025 (19-23 MAY 2025).
Airports Health & Safety Week is an annual event organised by AirportsUK of which ICTS UK & Ireland is a Corporate Partner. This sector-led initiative reinforces critical safety behaviours, regulatory compliance and a wellbeing culture for both passengers and staff at the Airports.
This year, working alongside clients and industry partners, we highlighted the critical importance of Personal Protective Equipment (PPE) for safety and wellbeing at work. Throughout the week, our Health & Safety team were actively involved in safety demonstrations, learning sessions and collaborative discussions focused on fostering a strong safety culture with our employees and the wider aviation community at London Heathrow Airport, where ICTS has been providing aviation security services for the last 33 years.
COLT DATA CENTRE SERVICES RENEWS ITS SECURITY PARTNERSHIP WITH THE ICTS EUROPE GROUP.
COLT Data Centre Services (Colt DCS) has re-selected the ICTS Europe Group as its preferred security provider for its operations in France, Germany and the UK. This renewed partnership continues a collaboration that first began in 2019.
Colt DCS offers hyper-scale data centre solutions, specialising in design, construction, and operation across Europe. By extending its relationship with the ICTS Europe Group, the company reinforces its commitment to security excellence in safeguarding critical infrastructure.
"Renewing our partnership with Colt DCS reflects the strong relationship we have developed and the confidence they place in our security solutions," said Boaz Derhy, Vice President Corporate Security Solutions at ICTS Europe. "We look forward to continuing to deliver innovative and effective security measures that support their critical operations."
ICTS’ services are supported by Viridian APP, an all-inone security operations management solution to streamline staff processes.
As part of our continual commitment to quality in everything we do, we have recently completed our annual National Security Inspectorate (NSI) technical audit as part of our NSI gold accreditation. We are delighted to have passed with flying colours, receiving an A grade across the board on all sites audited.
A huge well done to all of the ASM team for their continued hard work, dedication and commitment to delivering high quality installations and services across our business.
ASM is pleased to announce the successful installation of a Mirasys video management software on a recent NHS project. This deployment builds on ASM’s strong track record of delivering effective security solutions, particularly within the NHS.
Following successful Mirasys deployments across numerous NHS clients, this latest project further demonstrates our expertise in integrating advanced technology to enhance safety and security. We're proud to work closely with NHS partners, providing smart security solutions that meet their unique needs.
Mirasys's powerful video management capabilities, combined with ASM's expert installation and support, provide a robust and reliable security infrastructure.
We look forward to continuing our successful partnership with Mirasys and delivering exceptional results for our clients across the healthcare industry and beyond.
On Thursday, 6th March 2025, ICTS proudly hosted its annual Trainers Conference, bringing together 27 trainers from across the UK and Ireland for a dynamic and engaging day of professional development, collaboration, and forward planning.
Led by Ceri Broad, the conference provided a valuable platform for trainers to come together, share ideas, and explore new strategies as the organisation continues its commitment to excellence in training delivery. The event featured a series of informative sessions, with a particular highlight being the two presentations delivered by Danielle Davies, covering Innovation and Inclusive Security.
The agenda highlighted both reflection and projection, ensuring all attendees were aligned with the Training Department’s direction and expectations. Key areas covered included:
• 2024 Training Overview – A review of the successes, challenges, and learnings from the past year.
• 2025 Departmental Projections – Strategic goals, priorities and opportunities ahead.
• EQA Preparation – A focused discussion on readiness for the upcoming External Quality Assurance visit in July, with a strong emphasis on maintaining and exceeding previous standards to once again achieve an ‘Outstanding’ grade.
• Hidden Disabilities & Next Gen Security – An insightful session examining how the evolution of security technology and processes may affect individuals with hidden disabilities. The importance of awareness, empathy, and tailored support was a key takeaway.
• GSO Online Refresher Demonstration – A live demonstration of the GSO online refresher training course, which received excellent feedback from instructors. The quality and interactivity of the new platform left a lasting impression.
Each session encouraged meaningful discussions on the importance of innovation, the need for inclusive approaches when searching individuals, and the critical awareness required for supporting those with hidden disabilities especially in light of the new security processes and equipment now in place
Feedback was very positive, with Trainers expressing their gratitude and appreciation for the opportunity to connect, exchange best practices, and gain insight into the exciting upcoming projects within ICTS.
The ICTS Trainers Conference once again proved to be an essential part of strengthening team alignment, enhancing training standards, and encouraging the exchange of practical ideas. The collaboration and focus demonstrated throughout the day set a strong tone for what is sure to be another successful year.
Louise brings nine years of extensive teaching experience across a range of year groups and educational settings, including primary schools and special educational needs environments. She has also led mathematics curriculum development and provided training for teachers in various aspects of the maths curriculum, including Maths Mastery. Louise is contributing a wealth of expertise to our industry and is currently excelling in the rollout of our CMI Management Training, a key component of the ICTS Manager Training Programme being delivered across the Aviation sector throughout 2025.
Ceri Broad, Head of Training Aviation writes, “We are pleased to announce the successful rollout of the first CMI training course (Level 3 qualification in First Line Management and Leadership), a key part of the ICTS Manager Training Programme currently being delivered across the Aviation sector throughout 2025.
This important initiative aims to enhance the leadership and management skills of our management teams, ensuring we continue to uphold the highest standards across all operations. The first course, led by our new instructor Louise Bishop, has been an outstanding success. Louise, supported by Sara Gladstone, LHR Training Manager, has demonstrated exceptional commitment and professionalism in delivering the programme.
Feedback so far has been extremely positive, with high levels of engagement and participation from all attendees. The training has not only provided valuable knowledge but also fostered an interactive and supportive learning environment.
We look forward to the continued success of this programme and extend our thanks to Louise, Sara, and all participants for their dedication to professional devel-
The Corporate Division’s management team meeting in March brought together key divisions from across our business: Corporate Guarding, Canine, Electronic Security, and Monitoring alongside some of our essential Support Services. Our colleagues met at our dedicated canine training facility in Farndish, with a clear focus: enhancing collaboration, strengthening both internal and external partnerships, and driving innovation in our industry.
“A standout moment was the live demonstration by our expert on-site team, showcasing the skill, precision, and effectiveness of our canine training and operational capabilities. Seeing our teams in action reinforced the vital role of specialist security solutions within our wider ecosystem.
Meetings like this are more than just discussions they’re about aligning our expertise, leveraging collective strengths, and ensuring seamless integration across all divisions. This collaborative approach enables us to deliver a truly unique, comprehensive security service that continues to set new industry standards” said Ashley Fernandes, Executive Director Corporate Security.
The Corporate Division Senior Leadership Team, together with Canine, held their May monthly meeting at ASM in Manchester, focusing on collaboration, innovation and celebrating key successes. Many thanks to Cathie Flood and her team for their exceptional hospitality.
Jemma Clark, Compliance & Training CoordinatorScotland, writes, “We're proud to share some fantastic news about the continuous improvement of our Hold Baggage Screening team at Edinburgh Airport. Following the introduction of a new covert testing initiative, our screeners faced a significant challenge. At the close of last year, our pass rate stood at just 26% - a clear call to action.
Since then, the team has demonstrated unwavering
ICTS Edinburgh Airport is also excited to welcome back American Airlines, Virgin Atlantic, Hainan Airlines and Air Canada. We look forward to continuing to work closely together over what promises to be an incredibly busy and exciting summer season, ensuring a smooth and safe operation for all our passengers!”
The photos below are of our team welcoming Ameri-
Andre Mendes, ICTS HAL Station Manager, writes, “During a recent and unexpected power outage, the ICTS Heathrow Team demonstrated what true dedication, resilience and teamwork look like. Faced with a challenging situation, our team rose to the occasion, ensuring that client operations continued seamlessly despite the circumstances.
From the moment the power disruption began, the team worked tirelessly to provide uninterrupted support. Whether it meant stepping into unfamiliar roles, adapting to dynamic requests, or responding quickly to emerging needs, every team member played a vital part. Their commitment ensured not only that our core responsibilities were upheld, but also that any additional tasks requested by clients were met without hesitation.
What stood out most was the personal sacrifice many made. Team members willingly gave up their weekends and time with family to remain on site, reinforcing our unwavering support and ensuring everything continued to run smoothly. Their professionalism and willingness to go the extra mile did not go unnoticed.
It’s during times like these that the true strength of a team shines through. The response from our ICTS Heathrow colleagues was nothing short of outstanding, reflecting the values we hold dear: integrity, service excellence, and teamwork.”
Many congratulations to the following Handlers and their Explosive Detection Dogs for their recent NCTASP accreditations / re-accreditations:
• Jason Kirby with Hunter & Drummer
• Martin Wells with Jubilee
• Michael Frame with Ron
• Daniel Mitchell with Obi & Yoda
• Phil Gatland with Aura
• Bill Lewis with Millie
The NCTAS-P accreditation ensures that our Canine security teams operate to the same standards as police and government units, enabling seamless collaboration.
Many congratulations to the following Corporate staff members Dimitar Dimitrov, Majda Tibari and Jude Dias who have been providing ad hoc security support to the Lyric Hammersmith Theatre.
The client provided the following feedback“We are always really impressed with the team members you send out to us. They are always very well presented, polite and professional. With members that have worked with us more recently and have a better understanding of the building they are also helping patrons with way finding which can help the front of house teams massively.
It is always a pleasure working with yourself and the wider team. We really appreciate the support and being able to help us at short notice. I would always highly recommend your organisation.
ICTS Handlers, Rachel Kuttner with her dogs Aric, Gunner and puppy Kraken attended an EDF Energy event organised by The Talent Foundry - a charity that helps young people from underserved communities to discover their talents, develop employment skills, and prepare for the world of work. The initiative aimed to provide insights into the nuclear industry. Rachel Kuttner & her dogs attended in support of the EDF Security team. Everyone was keen to meet her 12-week-old puppy, Kraken.
The following is an extract from an email received following the event:
“Rachel did a wonderful job of representing ICTS and supporting EDF Security. She displayed professionalism and excellent customer facing skills at all times whilst engaging with the young people and staff, answering all their questions, and providing demonstrations which went down exceptionally well.
It came as no surprise that in their feedback most of the students cited Rachel and the dogs to have been the highlight of the event!”
ASM is proud to have recently partnered with Advancis and Synguard.
Advancis is a leading provider of vendor-neutral Physical Security Information Management (PSIM) software. This alliance allows us to offer our clients enhanced security integration capabilities through Advancis' WinGuard platform. By integrating various security systems into a unified interface, we can provide superior situational awareness and more efficient incident response.
Synguard is a leading provider of open management platforms and access control solutions. They offer a wide range of innovative solutions, including cloudbased and on premises Access Control, streamlined visitor registration, parking management solutions, seamless integrations with other security systems, and state-of-the-art hardware for reliable and secure access control.
This partnership will enable us to provide our clients with even more comprehensive and cutting-edge security solutions.
Managing a very large security contract with over 300 Officers, Supervisors and Managers spread across a number of sites, it was a challenge to ensure that we identified and acted upon individual Officer achievements. As a result, an internal award scheme was set up in January this year to help us showcase outstanding Officer contribution. We established the following awards:
Officer of the Month - This is an award issued monthly to an officer in each AZ who has gone above and beyond in that month or has shown consistent good standards. It is also someone who receives exceptional feedback from the client.
Officer of the Year - This is an award issued to an officer in the cluster who has shown consistent exemplary standards. It is also someone who receives amazing feedback from the client, had no alarms, low sickness, carried out the highest amount of reoccurring training and is nominated by AZM and Client.
Peer to peer award - Nominated by peers across cluster. Officers receive for acts of kindness, support or exceptional team work, demonstrate a positive attitude and uplift team morale. Goes above and beyond to help others.
Respect Champion - An officer who consistently demonstrates respect towards all: colleagues, visitors, clients and stakeholders. Promotes an inclusive and supportive environment, handles disagreements or conflict with empathy and fairness. Uses the ‘SEE IT, STOP IT and REPORT IT’ ethos instilled across the cluster.
Rising Star - This Award recognises individuals who show exceptional promise early in their careers. These employees demonstrate rapid growth, outstanding contributions, and strong potential for future leadership roles. The award highlights high-performing individuals who are making a significant impact and show great promise for continued success.
These awards are a great way of showing our appreciation to all our team members and show that their contributions to the account, to the ICTS Team and to each other really does impact us all in a positive way” said Dan Leaney, (Cluster Account Manager - Data Centres).
John Graham (Operations Manager, Explosives Detection Dogs) attended the EDF Family weekend at Hunterston B in Scotland with Explosives Detection Dog, Spark. John and Spark were there to carry out security checks and sweeps but also to engage with staff and their families as they visited the power station. Hunterston B is the first AGR ‘Advanced Gas Cooled Reactor’ station to defuel ahead of its decommissioning.
Families could watch Spark working - searching the pots system and some were also given the opportunity to have a go themselves.
Hello, I'm delighted to introduce myself! My name is Szczepan Skiba, and I have been working in the aviation industry for over 10 years, holding various positions along the way.
I have been working with ICTS for five years, starting as a Security Agent in 2018. Over the years, I've had the privilege to grow within the company, and today, I hold the role of Operations Manager. ICTS has truly provided me with opportunities to develop both professionally and personally. It's more than just a company it feels like a family, and I’m genuinely grateful for the chance to have joined this organization.
My recent professional background starts with an apprenticeship in accounting where I learned how debits and credits worked, double entry and much more. I was placed in the payroll department of a recruitment agency in the healthcare sector. This was a very fast paced environment, and it laid the groundwork of the hardworking and detail orientated person I am today. My next Placement for my second AAT qualification I found myself in the Payroll dept of a corporate hospitality sector based in Barbican. This was again a fastpaced environment and was an environment where I learned a lot about the Accounts function of a business!
During my time with ICTS, I was fortunate to receive training as a Ground Security Coordinator and an International Security Coordinator for American Airlines. This experience allowed me to expand my skills and gain invaluable insights. After returning to ICTS, I transitioned into my current role, bringing with me the knowledge and expertise I gained while working with American Airlines. I am now focused on ensuring smooth operations and improving processes.
What truly stands out to me is how welcoming and supportive my colleagues were when I returned to ICTS. It felt like I had never left. The company’s culture and sense of community have been a key part of my success and growth, and I’m proud to continue my journey here.
My current title is Junior Payroll Administrator and what you'll find me doing is, setting up/ uploading new starters for Aviation on iTrent, dealing with reference letters such as Employment letters, P60 requests etc. ”
I am delighted to join the Accounts team as an intern for 6 months! I’m currently studying toward my Baches degree in Economics and Sociology at University College Dublin.
Throughout my studies, I’ve developed a strong interest in financial analysis, reporting, and compliance, and I’m eager to apply my academic knowledge in a practical setting. During my time here, I hope to build on my skills while gaining on experience in a corporate environment. As part of the Accounts team, I’ll be supporting various projects, including the creation and implementation of policies, and helping with the implementation of new systems. Looking forward to learning during my time here!”
NUIRA CAFFREY ESMAU
MANAGER, ICTS IRELAND
I'm delighted to introduce myself as the new Business Development Manager for ICTS Ireland. I bring a mix of Agency recruitment, sales leadership, and a strong belief in the power of inclusive business and solution selling.
A bit about me:
Entrepreneurial Experience: I founded and successfully sold my own recruitment agency, giving me hands-on insight into business growth and resilience.
Award-Winning Sales Career: With five years in recruitment, I’ve worked across engineering, pharma, data centre, and logistics sectors – and was proud to earn multiple awards during that time.
Strategic Growth Focus: My strength lies in solution selling, building partnerships, and identifying where we can add real value for clients.
Passionate Advocate: I’m committed to supporting women in business, promoting inclusive workspaces.
Sports & Fitness Enthusiast: When I'm not strategizing business development, you'll find me immersed in sports and fitness, always up for a new challenge! (Yes, I'm a typical would have gone pro if I didn't hurt my knee :-))
Since joining ICTS, I’ve been genuinely impressed by the team’s professionalism and the culture of support and ambition. It’s refreshing to be part of a company where collaboration and innovation are part of everyday work.
I’m focused on expanding our reach across Ireland, I’m excited to work with clients to deliver security solutions that are not only effective but forward-thinking.
If you’re feel like reaching out, I’d love to connect and explore how we can work together."
“Hello everyone It’s a pleasure to join the ICTS team as the new Health and Safety Manager for Ireland. I started with the company on 14 April and what a quick month it has been. It really highlighted the level at which ICTS operates.
My career spans multiple industries, from medical, IT, to logistics. I spent the bulk of my adult life in the Irish Defence Forces where I served for 21 years as a medic, an instructor. I was deployed 6 times overseas stationed in Africa, the Balkans and the Middle East.
When I left the Defence Forces nearly 3 years ago, I transitioned into IT project management. Working for an Irish company I managed a large portfolio of projects, from SQL upgrades to data centre installations. I then became project manager for a global logistics operations centre where I focused on health and safety projects/IT projects.
But my passion has always been health and safety. From my days as a medic, working in operations, the health and safety of those I worked with has always been a paramount concern for me. This coupled with my health and safety qualifications meant that when an opportunity presented itself to work with ICTS as the Health and Safety Manager, I couldn’t say no.
I see my role in ICTS is to get everyone home safe at the end of their working day. I am responsible for the Health and Safety for our data centre client sites in both the North and South Dublin areas, as well as any other locations that are required.
I am excited to be part of the ICTS team. My goal is to help our company set the standard in health and safety for other security companies to follow. I look forward to bringing my vast and varied experience, as well as my passion for teaching to help us achieve this goal.”
With many years of experience in the security systems industry, Lewis brings a wealth of knowledge and expertise to our team.
Originally Lewis trained as an electrician, and after 4 years in the industry decided to move onto security systems. Over the past 7 years he’s been working in varied environments ranging from small domestic to large commercial, and industrial sites such as Heathrow Airport.
“I love what I do and enjoy a challenge - I've always worked as an installation engineer but do enjoy a good fault find. I'm looking forward to working with ASM for many reasons. They are a very exciting company to work for, always trying to use new technology and solutions to stay ahead of competitors. I'm very excited to grow with the company and am eager to get involved with new systems."
WISHING CHARLES WILSON A VERY HAPPY RETIREMENT
Dumitru Chelaru, ICTS Station Manager at Aberdeen Airports writes, “After an incredible 47 years of dedicated service, Charles Wilson is bidding farewell to the airport. Since starting his career in 1978, Charlie has witnessed the remarkable evolution of the aviation security industry, adapting to countless changes with resilience and professionalism.
As a highly respected security officer, Charlie has been a constant source of knowledge, support, and positivity. His commitment and passion have left a lasting impact on both his colleagues and the airport community.
While we will certainly miss seeing him around, we wish Charlie a wonderful retirement filled with joy and relaxation. Thank you, Charlie, for your outstanding service and dedication. Your legacy will always be part of our story.
Congratulations and best of luck in your next chapter!”
DAVID JACKSON
When did you join ICTS?
I joined ICTS on 4th December 2023. From the outset, it’s been an incredibly dynamic and rewarding environment, and I’ve felt fortunate to be part of a team that values both operational excellence and individual growth. Every member of the senior management team personally reached out to welcome me to the ICTS family. At the time, I appreciated the gesture, but now I truly understand what they meant. ICTS isn’t just a workplace; it genuinely feels like a family.
What do you enjoy most of your job?
What I enjoy most is the ever-evolving nature of the work. No two days are the same, and that constant challenge keeps me engaged. The fast-paced environment pushes you to think on your feet and adapt quickly. But above all, it’s the teamwork that truly stands out for me. Having served for many years in the Army, I deeply value the sense of camaraderie and shared purpose that comes from working closely with a team. It’s something I missed after leaving the military, and I’ve found that again here.
What key attributes make someone successful in your role?
Success in this role hinges on a combination of qualities Strong organisational skills are essential for managing day-to-day operations effectively. Leadership and motivation go together, especially when guiding a diverse team.
Determination and resilience help navigate highpressure situations, while empathy and understanding foster trust and cohesion within our workforce. Lastly, remaining humble, never seeing yourself as too senior to assist at any level, is critical. True leadership is about service and support. (Know the way, Go the way & Show the way).
My favourite way to spend time is with my family. I cherish every moment with my children, Katie (16), William (9), and Sofia (7), and of course, my wife. Whether it’s a simple day out or just being together at home, that quality time means everything to me. What has been your greatest achievement?
This is always a difficult question, as achievements span both personal and professional spheres. Personally, I would say my greatest achievement is my family and returning to education in my 30s to complete several third-level qualifications. Professionally, it’s the ability to empower others. I take pride in mentoring and encouraging individuals to see their own potential, whether that’s supporting someone through a college course or helping a team member step out of their comfort zone and pursue a goal they didn’t think possible. I believe leadership is not about moving ahead alone, but about lifting others as you go and creating opportunities for them to grow and succeed.
If you weren’t a Security Operations specialist, what type of career would you choose?
If I weren’t in this role, I would return to training and development, a field I was deeply involved in at a strategic level during my time in the Army. Training, to me, is the cornerstone of excellence. Whether it’s developing structured programs or enabling knowledge-sharing through simple tools like expertled videos, I believe investing in people’s learning is the most powerful way to ensure both individual and organisational success.
Thank you to the following members of staff for their commitment and loyalty to the organization:
Royston Rozario (London Gatwick Airport)
It gives me great pleasure to say that I have been with ICTS (Hold Baggage Screening) for 25 years. I was an On Job Trainer for 18 years in HBS and I would like to thank all my colleagues Managers and Supervisors, for their support and co-operation over the years.
John Kennelly (Dublin Airport)
“My time with ICTS has been eventful, rewarding, frustrating, and enjoyable. I started here as a young, naive person and have grown into a confident and happy man.
I relish the hustle and bustle of airport life and the unpredictable nature of airlines and aircraft. ICTS excels in various fields, encompassing all aspects of airline, aircraft, and airport security. The relationships with US airlines and the trust they place in me and ICTS are what I enjoy most day to day. I also appreciate meeting new staff and facing new challenges.
It's been a rewarding 20 years, and I hope to see another 20 pass.”
A message from Station Manager, Brian Kelly to John Kennelly: “On behalf of the entire company, I extend our warmest congratulations on your remarkable 20th anniversary with ICTS. Joining the company on May 16th, 2005, you've not only witnessed but actively shaped our growth over these two decades.
Even in my short six months here, your unwavering loyalty and dedication are truly inspiring. Your commitment extends far beyond your scheduled shifts, consistently going above and beyond to support the company. This level of dedication is invaluable and deeply appreciated.”
Singarajah Jeyeanthan (London Heathrow Airport)
"I have been given the privilege to write about my experience working as a Security Agent. Throughout my years of working I must say I have really enjoyed my job as it has helped me gain valuable skills such as responsibility and communication. However, like all jobs there are challenges, but through the help of my colleagues and managers I am able to carry on striving for excellence."
Arunasalam Vamadevan (London Heathrow Airport)
"For the past twenty years at Heathrow, I took so much pride in being reliable and always on time. Working for American Airlines for many years I had a nickname Captain”. It has been an incredible journey, filled with dedication, teamwork and memorable moments.”
Kiritkumar Parekh (London Gatwick Airport)
Kiritkumar Parekh, also known as Charlie, worked for 25 years at Mariott's Service Catering before joining ICTS Gatwick in April 2005, as a member of our teams dedicated to US flights, such as Continental, US Airways and Northwest Airlines. Charlie continues today to mark his presence on key clients' contracts such as Virgin Atlantic, JetBlue and Delta. When asked about his daily duties at ICTS, Charlie responds by saying "It is a great joy to work for ICTS. I am looked after as a member of a family. The friendly environment and my pleasant colleagues make it even more worthwhile."
(London Gatwick Airport)
From Take-off to Touchdown:
Airport)
"As I reflect on my time in ICTS over these past 20 years, I am filled with gratitude for the valuable experiences and knowledge I have gained. Working alongside such a dedicated and talented team has been a true privilege, and I will forever cherish all the opportunities and I look forward to continuing my service and contributing to the success of ICTS. Thank you all for being an essential part of my journey."
Many congratulations also to Karen More (Glasgow Airport) who marks 20 years’ service.
My journey started on 4th April 2005, so where do I even begin? My life has been a bit of a whirlwind, a flight path filled with the unexpected turbulence and breath taking views. Literally! It all started in Aviation. I always dreamt of the skies, and I was lucky enough to get my foot in the door early. Those early mornings. Let’s just say they weren’t all glamorous. I spent more than a few hours shivering in the catering section, surrounded by frozen croissants and miniature bottles of orange juice. But hey, everyone starts somewhere, right? From freezer frills to AAA… I know, it sounds random, but that’s me! At AAA, I was signing off flights, ensuring everything was good to go before those metal birds took to the air. It was a responsible job; one I found immensely satisfying. I even got involved in training new recruits and helping update the employee references in the office. Helping others find their footing in the industry felt incredibly rewarding. But life isn’t just about work, is it? When I’m not dealing with altitudes and aviation acronyms, you’ll find me lost in the world of art. I’m fascinated by all mediums, from classic oil paintings to modern digital art. And of course, photography! Capturing moments, telling stories through a single frame… it’s something I’m constantly striving to improve. Finally, no blog post about me would be complete without mentioning my passion for Rugby. I’m a keen supporter, through thick and thin. The roar of the crowd, the camaraderie, the sheer physicality of the game… it’s an experience unlike any other. So, that’s a little peek into my world. From the icy mornings of catering to the adrenaline of aviation and the beauty of art, it’s been a journey I wouldn’t trade for anything. I hope you’ll stick around as I continue to explore, learn, and share my experiences along the way. Stay tuned!”
Elaine Woods (London Gatwick Airport)
I joined ICTS in 2010 and began guarding aircraft for our American carriers. I then became a document checker and a concierge for Delta.
I have since moved on to document checking for our Canadian flights.
Abdul Malik (London Gatwick Airport)
The time has passed by very quick and I enjoy my work with ICTS.”
Andy Wilcox (London Gatwick Airport)
Andy Wilcox is a key figure known to many agents at the London Gatwick station. Whilst Andy has been in various key roles on our US contracts at Gatwick, he was alresponsible for delivering the mandatory Ground Security Awareness Training to our new starters. Andy is now oneof our experts in document checking for our client Air Transat on flights wealth of knowledge and humour is appreciated by all his peers and management
Sinnathamby Sivarajah (London Gatwick Airport)
“I rejoined ICTS in 2010 and began working in Aviation, covering flights for Virgin Atlantic, Caribbean Airlines and Air China. I then moved to become a Hold Baggage Screening operative 6 months later.
I am proud to work for the ICTS family’.
I joined ICTS in 2010 as a gate agent on US Airways and shortly after as a document checker for Monarch Airlines and Thomas Cook. I then became an integrated Agent on US Airways check in.
I have also worked as a Hold Baggage Screening operative. I have assisted ICTS at many airports in the UK on various duties.
I cannot believe how quickly the time has passed by. During my 15 years of service, I have always received respect from all Management at London Gatwick Airport and I am proud to work for ICTS.”
Burhan Choudhury (London Heathrow Airport)
“Thank you for recognition and support, trust and opportunities that have made my journey with ICTS rewarding. I look forward to continuing and contributing to the success and growth of the company.”
Gareth Williams (Manchester Airport)
“Gareth has worked on many different roles at Manchester and met some fascinating people, his favourite was Alex Ferguson - apologies to our Man City fans. He is particularly looking forward to the completion of our new airport expansion and increased services” writes Alan Richardson, Station Manager at Manchester Airport - pictured to the left of Gareth in the photo above.
Chander Sharma (London Gatwick Airport)
“Chander Sharma joined ICTS LGW initially in June 2007 to work on the prestigious American Airlines contract. When AA moved to Heathrow in January 2008, Mr Sharma became a member of our team on Continental Airlines. With the move of most American flights from LGW to LHR that year, sadly, Mr Sharma was laid off due to the reduction of the workforce for a short time. However, we had the pleasure of welcoming Mr Sharma back in ICTS LGW operations in March 2010 as a Hold Baggage Screening operative. Since that date, Mr Sharma has supported our night team and late team in baggage screening, working predominantly in the South Terminal. Mr Sharma’s iconic sense of humour and laugh is well appreciated by the whole team.
Many congratulations also to Allan Rice (Glasgow Airport) and Raymond Pearson (Bristol Airport) who both mark 15 years’ service with ICTS.
Robert Cathcart (Glasgow Airport), Donna Fox (London Gatwick Airport), Inderjit Liddar (London Heathrow Airport), Amir Jowda (London Heathrow Airport), Caroline Cross (Dublin Airport), Terry Martin (Corporate Security), Andrew Yorston (Edinburgh Airport), Andrew Wood (Manchester Airport), Paul Fisher (Manchester Airport), Emma Wright (Bristol Airport), Satish Kharvar (London Heathrow Airport), Inderjit Rai (London Heathrow Airport), Selvom Coornaden (London Heathrow Airport), Ketan Patel (London Heathrow Airport), Keith Prince (London Heathrow Airport), Surinder Matharu (London Heathrow Airport), Parmjeet Matharu (London Heathrow Airport), Lynette Thomas (London Heathrow Airport), Pui Mok (London Heathrow Airport), Imran Ahmed (London Heathrow Airport), Thilagawathy Kanagasabapathy (London Heathrow Airport), Devinder Sidhu (London Heathrow Airport), Raj Kumar (London Heathrow Airport), Suman Sidhu (London Heathrow Airport), Amarjit Rai (London Heathrow Airport), Mohammad Rajput (London Heathrow Airport), Pawanjit Toor (London Heathrow Airport), Bhupinder Dhanjan (London Heathrow Airport), Nasim Malik (London Heathrow Airport), Nadeem Yousaf (London Heathrow Airport), Mohinder Paul (London Heathrow Airport), Sayed Hussan (London Heathrow Airport), Raquel Gonzalez-Williams (London Heathrow Airport), Raman Salhotra (London Heathrow Airport), Khurram Baig (London Heathrow Airport), Luis Rodrigues (London Heathrow Airport), Ranbir Panesar (London Heathrow Airport), Susan Gavin (London Heathrow Airport), Robert Matthews (London Gatwick Airport), Kapila Limbachia (London Gatwick Airport), Savitri Parekh (London Gatwick Airport), Darshana Patel (London Gatwick Airport), Bharati Patel (London Gatwick Airport), Alexandru Ursan (Corporate Security Regional Manager), Akif Rizwan (London Heathrow Cargo), Ayaz Shah (London Heathrow Airport), Inderjit Kaur (London Heathrow Airport), William Bannister (Glasgow Airport), Madhu Gogna (London Heathrow Airport), Ewan Cowe (Edinburgh Airport), Dawn Morris (Manchester Airport).
Mohamed Onathukatil (Colt Powergate), Lauren Hunt (Bristol Airport), Balazs Somogyi (AMEX), Daniel Perry (Colt), Marta Dos Santos Rodrigues (CyrusOne), Anthony Fernandes (CyrusOne).
Andy Kynoch, MD, visited London Gatwick Airport and London Heathrow to meet some of our long serving staff members.
London Heathrow Airport -
Photo above (L-R): Luis Rodrigues (Duty Manager), Singarajah Jeyeanthan and Sonia Falcao who mark 20 years’ service with Andy Kynoch (MD), Burhan Choudhury who marks 15 years’ service, Arunasalam Vamadevan who marks 20 years’ service and Johnathan Kilroy (Terminal Manager).
CONGRATULATIONS TO THE EMPLOYEES WHO HAVE RECENTLY BEEN RECOGNISED AS PART OF OUR CUSTOMER SERVICE STAR SCHEME:
EMPLOYEE LOCATION
Rodica Popescu Bristol Airport
Kevin Mott Southampton Airport
James Williams HQ IT Dept.
Robert Ellis Recruitment
The Customer Service Star scheme runs alongside our Employee(s) of the Quarter/Year scheme and Safety Culture Awards. The scheme has been established to recognise those employees who deliver excellent customer service to such a level that a client or a member of the public takes the trouble to write/post a commendation about the service delivered. This scheme goes a small way to say thank you and recognises all those very important customer service interventions by many of our employees. Employees are asked to email a copy of the feedback to our HR Team hr@icts.co.uk.
A reminder about the scheme: all staff members below the level of Site/Station/Dept. Manager are eligible for this award. We will allow a maximum of 6 winners in a quarter with no minimum number of winners being required.
Each winner will receive a sum of £/€500. Should we not have a total of 6 winners in a quarter, the excess funding will be placed in a pot and will be allocated to the Employee of the Year’s charity of choice.
We are looking for employees who have done something exceptional that is worthy of recognition.
Nominations are to be sent via email to: eom.nominations@icts.co.uk together with any supporting documents
Please note that the deadline for submissions for each quarter is as follows:
Quarter 1
Quarter 2
30 September Quarter 3
31 December Quarter 4
All 2025 winner(s) of the Employee of the Quarter make up the shortlist for the Employee(s) of the Year 2025 award, who will receive £/€5,000 (gross) and a lapel pin.
Congratulations to Sylwia Kimel from London Heathrow Airport who has been awarded our Q1 Safety Culture Award.
Sylwia has been nominated for her commitment as a Health and Safety Champion, consistently going the extra mile to support the company’s safety efforts, assisting with the gathering of information and always keen to help.
Hilary Curtis, Standards & Compliance Manager, adds “Your dedication, reliability, and willingness to assist with any requests make you a valuable team member.”
Winner(s) of the Safety Culture Award will receive £/€100 (net) bonus.
This SAFETY CULTURE AWARD SCHEME is open to all our employees. Nominations for the quarterly awards should be forwarded (by their Manager) to the Business Assurance Department with a brief outline as to why the nominee should be considered for the award. Please email: safetycultureawards@icts.co.uk
There is a quarterly Safety Culture Award and the winning nominee will receive a cash prize of £100 (net) or €100 if in the Republic of Ireland. This will also qualify you for an automatic nomination for the prestigious ‘Safety Culture of the Year Award’, the winner of which will be awarded £1,000 (net) or €1,000 if in the Republic of Ireland.
Congratulations to Amrit Thapa one of our Data Centre Managers and Bhan Chand from VIRTUS Data Centres. During a recent emergency situation where a power station caught fire making national news, one of Amrit’s sites located within 300m of the event had to be evacuated. Amrit was the on-call manager at the time and despite his own home being affected by a power outage, he attended site to ensure that all of the officers (11 in total) who had been evacuated from the site were safe. Once he confirmed they were, he proceeded to direct security operations from a nearby street, ensuring his team had adequate welfare and provided a rotation to ensure some level of security was available if the site was re-opened. He continued this to 0700 in the morning, constantly updating the client and providing vital information to all until the client management attended site.
Bhan has consistently gone above and beyond to support the team, particularly during a challenging transitional period. He introduced several innovative ideas, including the rearrangement of the site pass system, and has suggested to amend the log of deliveries to site. Bhan’s friendly, approachable manner contributes to the creation of a welcoming workplace environment.
Amrit “The recent critical incident at the sub-station near Hayes resulted in widespread disruption and significant safety concerns. It required an immediate and coordinated response. Despite challenging circumstances, the safety, welfare of our officers & clients and the continuity of security operations remained the highest priorities. Managing the situation from the field, ensuring the evacuation and welfare of the team, and maintaining a level of operational control was only possible through the outstanding professionalism, resilience, and teamwork demonstrated by all involved. I am proud to have worked alongside my team whose commitment in a time of crisis was exemplary. I extend my sincere appreciation to the entire team for their dedication and support throughout the incident. It is a privilege to represent ICTS UK & Ireland and to contribute to the continued delivery of the highest standards of service.”
Bhan “I can't believe that I have been selected as the employee of the quarter. I am overwhelmed by the news and happy that my hard work and dedication have been recognised by ICTS. I am proud of myself, and this reward will continue to give me extra strength and motivation to make our workplace safe and secure.”
FROM OUR AVIATION DIVISION:
Congratulations to Nagma Quessou based at London Heathrow Airport and nominated by Sandeep Kathuria, for being our Employee of the first Quarter from our Aviation Division.
Nagma is a huge asset to the company, always going above and beyond in what is required. Nagma values her colleagues and is always checking the wellbeing of staff members especially looking out for those who are currently going through personal issues. Nagma has also recently organised a dance with her fellow peers for a local care home, which was greatly appreciated.
Winner(s) of the Employee of the Quarter award will receive £/€500 (net) bonus and a lapel pin.
FOSTERING COMMUNITY SPIRIT: TEAM ICTS VISITS
As part of our continued commitment to community engagement and social responsibility, members of our ICTS team based at Stockley Park near London Heathrow Airport visited Hayes Cottage Nursing Home on 19 March 2025. The experience highlighted the importance of companionship, kindness and community.
During the afternoon, ICTS team members spent quality time with the residents, engaging in conversation and enjoying afternoon tea provided by ICTS. The visit was well received, and the residents expressed their appreciation for both the refreshments and the company.
This initiative reflects our ongoing efforts to support local communities. We would like to extend our gratitude to the staff of Hayes Cottage for their cooperation and for making the visit to the care home a smooth and rewarding experience for all.
A special thank you to the following ICTS staff members for offering their time to visit the Nursing Home: Kirsty Virdee, Priti Kamal, Rajinder Billen, Samantha Pottsneate and Paula Caldeira.
The following month, ICTS was again thrilled to support Hayes Cottage, this time by contributing a beautiful hamper filled with a variety of goodies for their Easter raffle.
“One event that took place in March was an annual prayer organised and hosted by ICTS staff at LHR. For the third year running, a group of current as well as ex-employees organised a Sikh prayer ceremony for the welfare and success of ICTS and our employees.
The prayer itself is known as “Sukhmani Sahib”, a prayer composed for its ability to bring peace, comfort, and spiritual upliftment, and to foster a deeper connection with God. It is lovely to see staff come together to give thanks to the company that has become a family”, wrote Gagan Bajaj, Project Manager - Aviation.
Many congratulations to football team, Holbrook Olympic, sponsored by ICTS who train near London Gatwick Airport, for winning their league this season!
Brian O’Shaughnessy, Business Assurance Manager writes, “We live in fast-moving times. Technology evolves overnight, the climate is changing before our eyes, and the world feels more uncertain than ever. But what if we could catch a glimpse of the future not by predicting it exactly, but by spotting the warn-
In a world that feels increasingly unpredictable, Navigating Tomorrow offers a calm, clear guide to help us find our footing. Because while we can’t control the future, we can prepare for it.
As with my previous book, all proceeds are donated to the Stroke Association charity.”
Purchase your copy here.
other hand, are often complex, fast moving, and hard to see coming. Whether its artificial intelligence reshaping the job market, cyberattacks threatening businesses and governments, or extreme weather events disrupting entire communities, these emerging risks can affect every part of our lives.
The book has two big aims. First, it helps readers understand what these new risks are and where they come from. It dives into issues like climate change, digital security, pandemics, and the rapid pace of technological change. These aren’t science fiction threats— they’re already here, changing the way we live and work.
Second, the book shows how we can respond. While the risks might be new, that doesn’t mean they’re unstoppable. With the right thinking, planning, and action, we can reduce their impact.
Colleagues from our London HQ participated in a friendly 5-a-side football match held at a local sports facility. The event was organised by Marketing Apprentice Kno Fridye and provided an opportunity for staff to engage in light-hearted competition, encourage interdepartmental interaction and promote physical wellbeing. Plans are already underway for future matches.
ICTS at Southampton Airport hosted a Charity horse racing night at the local Royal British Legion in Southampton. Thank you to Neil Parsons (Supervisor) for arranging the venue.
Everyone who came and supported the event thoroughly enjoyed the horse racing, Easter egg hamper raffle and meat raffle; in total we raised £832.45.
We then held another Easter egg hamper raffle within the airport and raised another £224.00.
Many congratulations to Faye Davidson, Head of HR, who participated in the 10 mile Hampton Court and Thames Path Hike to raise money for the Breast Cancer Now charity. Faye writes, “So far I have managed to raise over £2000 (thanks in part to some very generous donations from my ICTS colleagues).
s Heroes, a s charity that helps and supports poorly
ICTS UK and ICTS Ireland are wholly owned and independent subsidiaries of ICTS Europe. www.ictseurope.com
ICTS UK HQ
South Block, First Floor, Tavistock House Tavistock Square, London, WC1H 9LG www.icts.co.uk
Tel: +44 (0) 207 874 7576
Email: info@icts.co.uk
ICTS IRELAND HQ
Office 15, 2nd Floor, Link Building, T1, Dublin Airport, Dublin www.icts.ie
Tel: +353 1 8444 165
Email: info@icts.ie
