Chapter 4
Troubleshooting Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1.
Obtain the failing symptoms in as much detail as possible.
2.
Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.
3.
Use the following table with the verified symptom to determine which page to go to. Symptoms (Verified)
Go To
Power On Issue
Page 152
No Display Issue
Page 153
LCD Failure
Page 155
Internal Keyboard Failure
Page 155
Touch Pad Failure
Page 156
Internal Speaker Failure
Page 156
Internal Microphone Failure
Page 158
ODD Failure
Page 160
Rightside USB Failure
Page 163
Modem Failure
Page 163
WLAN Failure
Page 164
Acer EasyLaunch Button Failure
Page 164
Acer MediaTouch Failure
Page 165
Fingerprint Reader Failure
Page 165
Thermal Unit Failure
Page 166
HDTV Switch Failure
Page 166
Other Functions Failure
Page 167
Intermittent Failures
Page 168
Undermined Failures
Page 168
4.
If the Issue is still not resolved, see “Online Support Information” on page 209.
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