RENTAL VS. PURCHASE:
The analysis that confirms the Elis model's advantage
ACQUISITIONS
Looking back at a year of strategic growth for Elis
editorial
Dear teams,
I would like to thank you for your commitment and performance, which allowed us to achieve outstanding results in 2024, in what proved to be an excellent year for Elis.
We can be pleased with what we have accomplished together:
In operations, we achieved a historic performance in terms of workplace safety, with a 15% drop in the accident frequency rate. In addition, all our best practices are continuing to be implemented across all our regions. Some countries, such as Germany, the United Kingdom, France and Spain, achieved outstanding results.
On the commercial side, our customer satisfaction surveys are at a record level, rewarding our efforts to improve our quality of service. Our Pest Control and Cleanroom Business Units continue to post doubledigit growth, while the numerous acquisitions in 2024, such as Wonway in Malaysia, are opening up new growth prospects.
Among the Group’s many projects that strengthen our ways of working and boost our performance, the success of our employer brand campaign stands out. Attracting talent and developing it within our company remains a sure sign of Elis’s magic.
In CSR, we strengthened our commitment, and several initiatives to promote our circular services, such as the Workwear to Workwear garment recycling project, won numerous awards in 2024.
In 2025, growth will remain a priority more than ever. Further improving our quality of service, expanding our sales teams in all our regions and promoting our circular business model are just some of the initiatives that will drive the company’s development this year.
I am proud to lead a group that, while experiencing tremendous growth for so many years, has managed to preserve its culture and values.
Best regards,
Xavier Martiré Chairman of the Management Board
Eliscomm’ is a magazine produced by all the employees of the Elis Group. Its content is exclusively intended for internal use and not for wider distribution. Editor-in-chief: Charlotte Drapeau. Graphic design: Claire Galloux. Reproduction prohibited. Photos may differ from actual products – ELIS SERVICES – SAS (simplified joint stock company) with share capital of €16,000,075 – 5, boulevard Louis Loucheur, 92210 Saint-Cloud, France – Nanterre Trade & Companies Register no. 693 001 091
In
short
Elis For All
Record amount and renewed confidence in our 2024 employee shareholding plan, Elis For All.
Thanks to everyone’s commitment, we raised more than €10 million, which is extraordinary, with an impressive 25% increase in the participation rate from 2023.
This year also saw the participation for the first time of Elis Colombia and Moderna in the Netherlands, which joined the initiative and contributed significantly to this success.
This result is further proof of our employees’ confidence.
Elis Portugal joins the prestigious Superbrands family
Elis Portugal is now recognised as a Superbrand, a distinction reserved for only 1% of brands in Portugal. This label highlights our commitment to excellence, quality, innovation and responsibility.
This achievement reflects the teamwork of our employees, who help to cement our reputation every day. In keeping with our mission, we remain committed to providing our customers with excellent circular services.
An international meeting for the Elis marketing team – IMM 2024
For three days, more than 200 Elis employees from all over Europe, Brazil and Mexico gathered for an international marketing meeting.
The agenda included:
Nine collaborative workshops to co-build projects around key themes such as our offering, customer experience, communication and innovation.
An inspiring presentation of the Group’s flagship projects, introduced by the CEO.
The event saw lively discussion on how to better serve our customers worldwide through innovation and collaboration.
Elis innovates with its first customer CO2 emissions calculator
In October, Elis launched a new tool to strengthen customer support: the carbon footprint calculator. Available for all internal teams, this tool is used to measure and analyse CO2 emissions for all our products and services used by each customer.
What are the benefits for our customers? Comprehensive and reliable data, based on a recognised methodology; results that can be incorporated directly into their own carbon footprint report; a better understanding of their carbon impact.
Where can it be found? It is available on the CSR SharePoint. Anyone with an Elis email address can use it, in any of the Group’s countries.
on set!
Elis film
Once upon a time, in 1883, there was a visionary named Théophile Leducq… If you want to learn more about the history of our company, scan this QR code. Enjoy the film!
2024 review
Watch the 2024 Elis review and relive the highlights of the past year.
Scan the QR code to view the video.
Quiet
Elise Bert-Leduc
A day with... Elise Bert-Leduc, Marketing and Innovation Director
A day with
Since October 2024, Élise Bert-Leduc has held the position of Marketing and Innovation Director for the Elis Group. She is also Group General Manager of Le Jacquard Français and Kennedy, and sits on the Executive Committee.
Elise brings with her a remarkable track record in international companies, where she has combined strategic vision, innovation and operational leadership. A graduate of Centrale Paris and University of California, Berkeley, Elise began her career at the Boston Consulting Group, before taking on executive roles at Google, AXA, Direct Assurance and Doctolib.
Let’s meet her.
Elise, what was it that appealed to you about Elis’s model?
Elis’s promise, Circular services at work, is inspiring. It combines industrial know-how and local service with strong community roots. The rental & maintenance model is inherently virtuous: we design products that are designed to last, we repair everything that can be repaired and we optimise our resources, whether it be water, energy or textiles. Apart from the model, I was also impressed by the people who work for Elis. I really identify with this healthy corporate culture, which combines human values with a continual focus on performance. The desire to excel is a powerful driver! We are fortunate to be a growing company, with many plans for expansion.
What were your first impressions of the teams and the organisation?
From my induction, I was touched by the warm welcome of the teams, whether in our plants, during shifts with service agents, or in sales meetings with customers. I really enjoyed seeing how committed our employees are, and how proud they are of their work. Each Elis site has a unique history shaped by the local context, the competition and its customers. One thing is certain: I believe in collective strength and the cohesion of “One Elis” for the good of our customers.
What are your priorities for the future?
Marketing is a key driver of organic growth: offering the right product or service to the right person, at the right time.
My priority is to make customers central to our actions: to fully understand their needs so that we can better meet them.
We also need to expand and optimise our offering, as with workwear, in terms of range and turnaround times, for example.
Lastly, digital and data are strategic levers. Structuring customer and service data is essential for innovation, powered by the e-force CRM project. On the digital side, MyElis and the Elis Connect traceability initiatives have laid the foundations, although there is still the potential to streamline our interactions with customers.
Do you have a message for Elis’s teams?
I wish all teams an excellent year, full of professional success and personal development. I hope each challenge is an opportunity to grow and that every success is celebrated. As Eleanor Roosevelt put it so well: “The future belongs to those who believe in the beauty of their dreams and in the strength of their work”. So let’s all continue to dream big and work with passion!
2024 Sales success
In 2024, our sales teams were brilliant again! Thanks to their commitment and expertise, they signed superb contracts and strengthened our presence in all our markets. These successes once again confirm the strength of the Elis model. Here are some inspiring examples. Well done everyone!
INDUSTRY, COMMERCE AND SERVICES
Benteler Automotive CZ (Czech Republic)
Benteler specialises in the production of automotive parts and chassis components, as well as the manufacture of machines and robots for the automotive industry. Elis services offered:
8,200 items of workwear for 680 people; 1 site in Rumburk.
Context:
Pilot project for the workwear service. Benteler was impressed by Elis’s Work collection, liking its functionality, sophisticated design and the visibility of the garments.
Why this contract is a success:
Elis was convincing thanks to its full service package and experience with large companies. The following also played an important role: MyElis, certifications such as Ecovadis and Elis’s solid reputation.
What sets Elis apart from competitors: Effective pitch, fast communication and delivery of documentation and samples.
Revenue generated: €130,000 per annum. There is significant potential for expansion to four other sites in the Czech Republic, covering an additional 1,500 employees.
Fazer (Finland)
Elis services offered:
Workwear for 6,600 wearers; 140 sites.
Context:
Trust established with the customer and high-quality management.
Why this contract is a success: Elis brings real added value to Fazer, one of the largest manufacturers of bakery and confectionery products in northern Europe.
What sets Elis apart from competitors: The solution is a smart cupboard, allowing employees to collect their clothing when they arrive and drop it off at the end of the day.
Revenue generated: €50,000 per annum.
Baronie Chocolade (Belgium)
Elis services offered:
Workwear for 270 wearers at 2 sites. Collections: Moovento and Proximum.
Context: Baronie needed a better service with non-personalised garment dispensing. We were able to meet this need with Elis’s portals.
Why this contract is a success: Elis listened to the customer’s needs and was able to offer an innovative solution that the customer was unaware of. All Elis teams worked hand in hand. What sets Elis apart from competitors: Non-personalised dispensing with automatic support and a proactive sales team.
Revenue generated: €13,000 per month.
The KEYS to SUCCESS
Partner (expertise, support, advice, trust, responsiveness of teams)
Proximity (nationwide coverage, but also able to respond internationally)
Coordination and synergy between teams
Rental & maintenance business model
CSR commitment (awards, SBTi, collections with recycled polyester, circularity)
A multi-service, customised offering
Our innovative traceability and automatic dispensing solutions
Coop Norge AS (Norway)
Elis services offered: Mats for around 800 grocery stores.
Context:
Elis has established a good relationship with Coop’s buyer, which has enabled it to respond effectively to market demand.
Why this contract is a success: Elis was able to position itself as a professional, organised partner.
Revenue generated: €650,000 per annum.
Balconi – Valeo Foods Group (Italy)
Elis services offered: Workwear.
Context:
Global coordination with other Elis countries for the offering and sales strategies.
Why this contract is a success:
Expertise of Elis Key Account Managers, range for the food industry and the option of having smart cupboards, fully equipped with tracking and traceability technologies, for the dispensing of nonpersonalised garments.
Revenue generated: €8,500 per month.
Royal Unibrew (Denmark)
Elis services offered: Workwear for 500 production workers and technicians at two sites.
Context:
After 25 years with a competitor, Royal Unibrew chose Elis thanks to its transparent and trusted approach.
Why this contract is a success:
Elis was able to demonstrate the hidden costs of managing workwear and gained the customer’s trust.
Revenue generated: €450,000 per annum.
Success
Uniphar, a world leader in the pharmaceutical sector and MedTech (Germany)
Elis services offered:
Improved washroom facilities with Phoenix products, including cotton hand towels, feminine hygiene bins and air fresheners.
Context:
Partnership to improve washroom facilities at the Dublin headquarters, with a focus on sustainability and high performance.
Why this contract is a success:
The Phoenix range perfectly matches Uniphar’s CSR commitment, offering a solution that meets their functional needs while supporting their environmental goals.
Revenue generated: Minimum investment value (MIV) of €780.
Auchan Retail (Portugal)
Elis services offered:
Workwear and pest control. Initial workwear trial with 50 wearers for a potential 582 stores. Pest control services with monthly revenue of €5,000.
Context:
Elis has been trying to approach this customer for years. It never broke off discussions.
Why this contract is a success:
After 18 years of trying unsuccessfully, Elis finally managed to sign a contract thanks to its wide range of services, a commercial and consulting approach, and workwear tracking and traceability.
Revenue generated: Current monthly revenue of €8,000, with remarkable growth potential in the next two years for workwear, rising from 1 to 582 stores.
Oscar Meyer (United Kingdom)
Elis services offered:
Elis offered a full rental service for Oscar Mayer’s three sites in the United Kingdom, with operational improvements and commercial advantages.
Context:
Oscar Mayer had already been a JAM customer for several years and was looking to improve its operations while gaining a commercial advantage. Elis conducted on-site surveys to identify quick wins and to adjust the clothing range.
Why this contract is a success:
The contract is a success thanks to the involvement of all Elis teams.
Revenue generated: The annual revenue generated by this contract is £303,000 (€365,638), with an initial value of £25,300.
Lamb Weston (Netherlands)
Elis services offered: Workwear and smart solutions for 750 wearers (5 sites), hygiene services for 1,000 users (6 sites).
Context:
Lamb Weston is the world leader in high-quality potato products. Elis managed to win this customer back after losing it in 2017.
Why this contract is a success:
Excellent collaboration between Elis sales and operational teams. The quality of the advice provided. Lamb Weston focuses on SBTi and Ecovadis Silver certified suppliers, aiming to have 100% Ecovadis Silver key suppliers by 2030.
Revenue generated: €578,000 for workwear and traceability solutions, €110,000 for hygiene services.
HOSPITALITY
Nyborg Strand Hotel (Denmark)
Air Liquide (Germany)
Elis services offered: Workwear for around 1,000 wearers and 21 delivery points.
Context:
Air Liquide was looking for a new supplier with credible processes and an attractive collection.
Why this contract is a success:
Elis was able to offer flexible solutions tailored to the customer’s needs. They were impressed by our tailor-made solution, as well as the quality of our products and the logistical support we could offer.
Revenue generated: €320,000 per annum.
Elis services offered: Flat linen for hospitality, textiles for catering, mats and cleanroom supplies (smartmops).
Why this contract is a success:
Our dialogue based on circularity and their requirement for sustainable textiles was crucial for their decision. The hotel manager is now an ambassador for Elis’s services and is keen to work with Elis Denmark to promote the shared CSR strategy of our two companies.
Revenue generated: €335,164 per annum, minimum 4-year contract.
SLS BARCELONA FORUM (ACCOR/ENNISMORE) (Spain)
Elis services Flat linen.
Why this contract is a success: The trust that has been established between the stakeholders.
Revenue generated: €42,000 per month.
Success
PEST CONTROL
Fédération Française de Tennis (French Tennis Federation), Roland Garros (France)
Elis services offered:
Rental and maintenance of hygiene appliances, pest control.
Context:
Need to secure facilities before the Olympic Games. For years, Elis has been providing the rental & maintenance of hygiene appliances with a high-end service (monitoring and installation of consumables during the French Open). In terms of Pest Control, the French Tennis Federation was dissatisfied with the two existing service providers. It wanted to resolve this ahead of the Olympic Games by choosing a single, reliable and proactive partner. The Federation approached us to address its image and risk protection needs by improving its pest control to prevent any problems during the competition.
Why this contract is a success: Elis’s responsiveness, availability and quality of service. What sets Elis apart from competitors: Expertise and teamwork.
Revenue generated: €40,000 per annum.
CLEANROOM
AbbVie Westport (Ireland)
Elis services offered:
Sterile absolute protection coveralls, sterile boots and sterile goggles (approximately 3,500 of each).
Context:
As a current supplier of sterile clothing for this Botox manufacturer, Elis was chosen for its new Skyrizi drug. In 2019, the absolute protection coverall was introduced into the plant, which proved to be a huge success. Users like the garment, which is recognised as high quality. The purchasing department is satisfied with having one less item to manage, since the hood is included. The coverall was therefore specifically mentioned in the call for tenders. In addition, as the Skyrizi section had three distinct zones, we were able to offer three different colours to facilitate separation.
Why this contract is a success:
Trust established with the customer, flexibility and responsiveness. What sets Elis apart from competitors: Customised solution and efficient management of sterile clothing.
Revenue generated: €730,000 per annum.
Moderna (United Kingdom)
Elis services offered:
Clothing and socks for 50 wearers, 8,730 items (undergarments, boots, coveralls, socks).
Context:
Opportunity to standardise the clothing range across several countries. Elis was able to offer sustainable, tailored solutions.
Why this contract is a success: Constant support and quick installation (installation within six weeks of signing the contract).
Revenue generated: £368,000 per annum (€443,745).
HEALTHCARE
Volvat – Ramsay Santé (Norway)
Elis services offered: Workwear for around 800 wearers; 14 sites
Context: The work done by our CRM over a long period so that Elis could connect more closely with the customer. A new 10-year agreement was recently signed with Volvat.
Why this contract is a success: Elis’s technical solutions, including Elis Connect.
Revenue generated: €600,000.
Emeis Germany (Germany)
Based in France, Emeis is an international commercial partner of Elis. This success story is the result of cooperation between Elis Germany and Emeis Germany.
Elis services offered:
Workwear and hygiene solutions for 61 care homes.
Context:
Strengthening of the relationship with Emeis and extension of the framework contract for three years.
Why this contract is a success:
The three-year extension of the contract was only possible thanks to our perseverance and strong commitment to a long-term partnership, as well as sustainable growth.
Revenue generated:
€4.1 million per annum, €12.3 million over 3 years.
Municipality of Helsingborg (Sweden)
The municipality of Helsingborg has used Elis for several of its establishments, including care homes, home care services, the LSS (support for disabled people), crèches and daycare centres.
Elis services offered:
Workwear – 53,000 items, 2,500 wearers.
Context:
It took several years to convince the municipality to adopt the rental & maintenance model. Once the tender was won, our teams spent five weeks in Helsingborg doing fittings in all of the departments.
What sets Elis apart from competitors:
The advice and availability of teams and the ability to accommodate such broad needs.
Revenue generated:
Approximately SEK 6.6 million (€574,200).
CLEANING COMPANIES
Nice Airport via the cleaning companies GSF and ATALIAN (France)
Elis services offered:
Washroom service comprising the Basic (hand towels/soap/toilet paper), Comfort (Ladylis, air fresheners) and IOT (smart dispensers) range.
Context:
After losing the contract at the end of 2022, Elis managed to win it back through the perseverance of its sales team and its quality of service.
Why this contract is a success:
Despite losing the contract in 2023, the cleaning company teams maintained the business relationship with their contacts at GSF and ATALIA, visiting them regularly at the airport. The perseverance of the sales team and the quality of service were decisive in winning the contract.
Revenue generated: €26,000 per month.
Elis Academy makes a splash
The second in-house sales negotiation challenge once again highlighted the Group’s commercial DNA, while strengthening cohesion between the DISCO and Sales teams. This time around, the event featured immersive roleplay, informed debate and a fun approach to learning, underlining the importance of training for sharing experiences and know-how. This inspiring team effort paves the way for new initiatives.
Sales’Ac: an innovative way of showcasing sales roles
The second Sales’Ac, which was held in France, took on a new dimension. This year, the event was aimed at middle account managers and customer account managers , focusing on key account targets. As a reminder, the first event was aimed at small account managers.
Objective:
To showcase sales roles at Elis while encouraging fun and collaborative learning. Roleplay, peer discussions and the sharing of best practices served as a reminder that training is the key to sales success. With 120 participants and the unprecedented involvement of DISCO teams, the event demonstrated that continuous improvement requires effort, training and expertise in sales techniques. Congratulations to everyone who took part for this outstanding achievement.
The four stages of Sales’Ac
ROLEPLAY
Sales techniques
CASE STUDIES
Two case studies with variants depending on the specialism (linen, clothing and facility): listening, questioning and rephrasing people qualified
CASE 1: PITCHING THE OFFER
Making the case, responding to objections, validating the solution
16 people selected people qualified
CASE 2: NEGOTIATING
Justifying the price, negotiating, closing
2 winners
They keep the same customer throughout the process and prepare with sales managers and trainers
22 crib sheets for key account sales techniques
Tools adaptable to each country
Congratulations to Ema and Alison!
Ema Sammartin (Customer Account Manager):
She joined Elis in Vitrolles in June 2021.
She started out as a Customer Service Leader and has been a Key Account Manager since February 2022
She successfully developed automatic clothing dispensers for her largest customers, while signing major contracts such as Ortec and Pizza de Manosque.
Alison Cochelin (Middle Account Manager):
She joined Elis’s Business team in the Paris region in January 2017. She started out as a Facility Account Manager and has been a Workwear Account Manager since October 2024. Her strengths: discipline, negotiating skills and customer/ network relationships.
Testimonials
What was the most difficult stage for you during this challenge?
Alison Cochelin, 2024 winner: I can safely say that the final was the most difficult stage for me, for several reasons: the environment was less familiar, I didn’t always know the audience and the participants were all highly motivated. I really wanted to win, so it was really stressful.
3rd edition next year…
Launch of the 2025 event at the roadshow in January!
Ema Sammartin, 2024 winner: The second stage, which took place during the regional roadshow, was the most difficult because it was held in front of all the region’s employees. The exercise becomes especially daunting when it’s done in front of a large audience. Even so, it was excellent training for stress management and public speaking.
What was decisive in your victory?
A.C: My preparation and discipline were crucial. They meant that I could stay focused and adapt to each step.
E.S: An understanding of the method and thorough preparation meant that I could cope better with the roleplay situations.
What would you say to future candidates?
A.C: I would tell them to have confidence in themselves and, most importantly, to be themselves. It was stressful and emotional, but I was proud to represent my region. Overall it was a great experience!
E.S: I would tell them that, although it takes you out of your comfort zone, roleplay allows you to deconstruct your habits and develop new ways of thinking. This makes customer meetings more organised, efficient and enjoyable. Sales’Ac is a real opportunity to develop sales techniques and improve the everyday skills you need in our line of work.
With its teams of Sales and DISCO trainers, ELIS ACADEMY offers comprehensive onboarding and continuous training programmes year-round for the entire sales force.
Sales’Ac is the highlight of the year: we wanted to create an annual event to showcase the know-how of our employees. Essentially, it’s a fun and innovative way to learn. Our teams enjoy the competitive aspect, and it gives them huge exposure.
We take pride in showcasing the various sales roles at Elis. No doubt this event has already sparked some interest! The next step is to adapt Sales’Ac for other countries.
Eric Brongniart, Sales Development Manager
The 2024 winners
Available in FR and ENG
Acquisitions
2024 Elis’s global expansion and entry into Asia
In 2024, Elis pursued its strategy of international growth and expansion by making several strategic acquisitions. These allowed the Group to strengthen its presence in key markets and to incorporate new skills within its teams. Belgium, Netherlands, Mexico, Brazil, Colombia, Italy, Spain... Elis is expanding on every continent. The highlight of the year was undoubtedly Elis’s Asian launch, which extends its cleanroom expertise to south-east Asia.
Mexico
–
Acquisition of Carruajes in late March 2024
Carruajes serves the Healthcare flat linen market in Monterrey. With this acquisition, we have expanded our operations in this city and in northern Mexico. Carruajes has around 60 employees and annual revenue of €1.1 million.
Brazil
Acquisition of Hibisco in late March 2024
Located in the Rio Grande do Sul region, this company is active in the Workwear sector and allows us to create useful capacity in the region. It has revenue of €0.6 million and around 30 employees
Acquisition of the Rotovic portfolio in early November 2024. This portfolio of workwear and wipers is located in Sao Paulo and has revenue of €1.7 million. Around 70 employees will be integrated into our Jundiai plant.
Colombia – Acquisition of Tecnilavado in mid-July 2024.
In the city of Medellin, Tecnilavado provides a laundry service for the Healthcare sector. It has revenue of €1.2 million and more than 70 employees.
Germany – Acquisition of Wäscherei Ernst GmbH (“Ernst”).
With its two laundries in Erbach, BadenWurtemberg, Ernst covers the entire southern Germany region, as well as north-west Austria. With revenue of around €17 million in 2023, the group offers rental & maintenance services in the flat linen market. It mainly focuses on customers in Hospitality and Healthcare. Ernst currently employs around 120 people This new acquisition expands Elis’s network in Germany, especially in Hospitality, a particularly dynamic sector in the country.
Belgium
Acquisition of Les Tapis Boland in late January 2024
Les Tapis Boland offers a mat rental service in the Mons area and has annual revenue of €0.9 million. A total of seven employees join Elis, relocating to the nearby Scaldis site in Péruwelz.
Acquisition of Ecob in late June 2024
With the acquisition of Ecob, Elis Belgium acquires an experienced pest control platform. About 15 employees join Elis, contributing revenue of €1.5 million.
Netherlands – Acquisition of Moderna in late February 2024
With revenue of €50 million, this major acquisition in the Netherlands allows Elis to enter the Hospitality flat linen market in the country and gives it one of the Group’s largest plants in Hardenberg. It offers a nationwide service with several hubs. Around 400 employees have joined the Elis Group.
Netherlands – Acquisition of Loonen’s portfolio in early July 2024.
This acquisition of a portfolio of around €0.3 million allows Elis Netherlands to continue expanding in the pest control sector in the south of the country. Two employees join our teams.
Netherlands – Acquisition of Wasned in late October 2024.
Situated near Utrecht in the centre of the Netherlands, this laundry specialises in Hospitality flat linen and offers potential future capacity. It consolidates our entry into this market following the acquisition of Moderna at the beginning of the year. Around 40 employees join Elis, bringing with them revenue of around €7 million in 2023.
France
Acquisition of Artica S.A.S. by Les Lavandières
This pest control company is based in Nantes and serves the surrounding region, right down to the south of the Vendée. The company has 4 employees and generated revenue of €500,000 in 2023. Its revenue was slightly higher in 2024. Sales staff will assist with the transition for three months.
Malaysia
Acquisition of the Wonway group in early July 2024
This represents the 30th country for Elis and its first foray into Asia. Supporting our international Cleanroom customers in this country, which is one of the most modern in south-east Asia, is an opportunity to learn more about the challenges of this dynamic region close to China. It has revenue of €5.9 million and brings more than 200 employees to the Elis Group.
Italy – Acquisition of Aracnos in early October 2024
Elis is continuing to expand in Italy’s pest control sector with the acquisition of this company, located in Mantua, to the east of Milan. Elis is joined by 10 employees, contributing annual revenue of €0.8 million.
Malaysia is a country of about 34 million people. It ranks among the best emerging countries in terms of business climate and is France’s fourth-largest trading partner in southeast Asia. It is the second-largest contributor by GDP per capita in the ASEAN (Association of Southeast Asian Nations) region after Singapore.
Spain – Acquisition of Carsan in late November 2024
Carsan, which generated revenue of around €8 million in 2023, has a plant in Getafe. It mainly focuses on high-end Hospitality customers in the Madrid region. The group currently employs around 120 people
Buy or rent your workwear?
The argument for Elis
As a leader in circular services and with a model based on the product-service system, Elis offers its customers more sustainable solutions. The full life cycle assessment of a work outfit confirms this approach and demonstrates the environmental benefits of our business model.
The Moovento range was used as a reference, but the results of the assessment apply to all our collections.
Assessment carried out
What is a life cycle assessment (LCA)?
The comparative life cycle assessment (LCA) is a standardised method (ISO 14040 and ISO 14044) to assess the potential environmental impacts of a service (product or activity). It consists of identifying the physical flows of materials and energy throughout its life cycle.
SEWING Cutting, manufacturing and tailoring USE
Life cycle phases covered by the LCA END OF LIFE Recycling, repair or disposal
FIELDS Agriculture Cultivating the fibres
SPINNING Making the thread
WEAVING Producing the fabric
TREATMENT
Dyeing, finishing, washing
In 2024, Elis conducted a comparative life cycle assessment (LCA) of a work outfit (jacket and trousers). We assessed the environmental impact of the textiles over their entire life cycle, from fibre production to the use phase and end-of-life processing.
We compared the Elis model, based on rental & maintenance, with two other scenarios:
1 Purchasing garments and sending them to a laundry to be washed.
2 Purchasing garments and washing them at home. Specifically, we examined the environmental impact of providing a clean, dry work outfit for the wearer five days a week, every week for a period of four years.
Carbon footprint of a garment
The production of raw materials and spinning are the main contributors to CO₂ emissions.
Key results
The Elis service has a lower environmental impact than purchasing models with washing at home or by laundry services.
The LCA confirms the environmental benefits of the Elis model over the other two models. The study highlights the importance of reducing garment production and the potential of circular models to achieve this goal.
choosing Elis, you reduce
Extending the life of textiles is the key lever for reducing their environmental impact.
Our environmental calculator
We want to help our customers make the most sustainable choice. With our environmental calculator, existing and prospective customers can immediately see how they will reduce their environmental impact by choosing Elis.
How does it work?
Direct access via the Elis website, with a mobile option
User-friendly interface
Instant results for the reduction of CO2 emissions, water consumption, fossil energy use, textile waste and consumption of laundry products by switching from purchase to rental
The results can be downloaded in PDF format
Style and performance: Discover the latest Elis product innovations
Elis enhances its range with two new collections designed to combine comfort, quality and practicality. PPE for tough industrial environments and towels with lasting softness for luxury hotels.
New terry cloth range, Le Jacquard Soft
With its unbeatable softness, the Le Jacquard Français Soft collection has been designed to appeal to high-end customers.
Fibres stay fluffy thanks to zero-twist microcotton construction, guaranteeing lasting comfort and a silky smooth feel.
The range is made of 100% cotton with hydrophilic fibres for maximum absorption. The towels weigh 600 gsm when washed, ensuring the longevity of the products while maintaining their quality.
LJF Soft helps protect the environment with its Ecolabel (ISO 14024) and Oeko-Tex – Standard 100 certification.
Designed for luxury five-star hotels, this collection embodies Elis’s excellence and innovation.
Offer your customers a unique experience with Le Jacquard Français Soft!
Zero-twist technology combined with microcotton means that the LJF Soft range is incredibly soft and fast-absorbing, offering a luxurious, feel-good experience. Its
Its
added +
The Group’s new hi-vis collections are designed to be extremely flexible and customisable, with common design elements to allow a mixing and matching between collections. Items in the ProShine collection can be easily combined with those in the ProVisible collection to ensure your workwear matches perfectly!
After ProVisible, discover ProShine! Elis’s new hi-vis collection
EN ISO 20471 and EN 14404 certified, this new collection guarantees optimal protection against the risks of poor visibility and knee bursitis.
It consists of two jackets (class 1 and 2), two pairs of trousers (class 1 and 2), one set of dungarees (class 2) and one coverall (class 3), available in yellow/navy and orange/navy. These versatile garments have various practical features, such as tool pockets, and are designed to meet the needs of discerning professionals.
The Proshine collection is kinder to the environment, being made from 100% recycled cotton and polyester and thus meeting the growing demand for sustainable solutions.
Making
it easy for customers to choose the right
outfits
Working out which class a garment falls into requires more than basic maths.
That’s why we’ve developed tools to help you mix and match hi-vis clothing effectively.
For example, to achieve class 3, you can pair the Proshine class 2 jacket with the Proshine class 2 trousers.
Videos available
Pricing: a pillar of our performance
With thousands of items in the catalogue, how can our sales teams be sure that they are offering their customers the right price? And when our production costs increase, how do we pass them on fairly?
It comes down to the complex art of pricing, which seeks to define and optimise price strategies. Pricing is an essential pillar of our competitiveness and profitability. Thanks to its expertise, this dynamic team ensures that we can grow and succeed in a constantly changing market.
Behind the scenes
Pricing is not just about adjusting the prices of our products. Each day, the team handles a variety of essential tasks:
Monitoring price increases:
Calculating and applying increases, supporting negotiations and sharing best practices across the Group.
Development of intuitive tools:
Creating user-friendly tools and rolling them out in different countries. In 2023, contracts worth €567,000 a month were signed using these tools.
Rollout in the following countries
Countries with the price change KPI and one or more tools
Countries with the price change KPI (no tools yet)
Countries where rollout is in progress
Definition of price corridors:
Constructing and updating price corridors using peer pricing and profitability, while maintaining prices in France and providing support for other countries.
Provision of specific KPIs:
Measuring price changes, analysing increases for existing customers and monitoring monthly performance.
Inflation: a major challenge
After unusually high inflation in 2022, we saw significant cost increases in 2023. The price of paper went up by 8.6%, electricity by 4.7% and cotton by 8.5%. In 2024, the pricing team had to constantly adjust its pitch to help staff on the ground defend prices and justify the increases to customers, while keeping them happy.
Innovation at the heart of their success
To overcome these challenges, the team developed innovative tools, designed to be quick and easy to use with intuitive colour coding. These solutions, like the UK small account manager tool, are now used in several countries, making the pricing process more streamlined and accurate.
Next steps
Small account manager tool
Deployment of the small account manager tool for Brazil, the Czech Republic and Poland. Deployment of a carpet costing tool in Latvia. Integration with eForce CRM for deployment in France.
Maintenance essentials
The Maintenance & Process Department supports operations by developing and implementing methods and tools for maintenance departments at the Group’s plants.
Most maintenance tools and methods are available on the Engineering Department’s SharePoint site.
Here you will find, for example:
The Maintenance Essentials booklet
The process adjustment guide
The guide to best practices for flat linen
The industrial equipment repository
Protocols for receiving new equipment
Another key activity is the rollout of TOM* maintenance software, including the Elis preventative maintenance plan. To maximise the added value of these tools, it is essential to establish a structured organisation and efficient management.
The “Maintenance Essentials” booklet, combined with a full, qualified and committed maintenance team, is an essential lever to ensure the optimal year-round functioning of production equipment.
This 90-page booklet is given to maintenance managers during training designed specifically for this purpose.
The 5 Maintenance Golden Rules summarise the key actions to be taken, with a reminder of the information that needs to be known and shared on a daily basis.
This communication and management tool must be displayed in the right place in all Elis maintenance workshops! Posters are available in several languages from your maintenance methods engineer. You can also use the visuals available in the “Maintenance Essentials” section on the Engineering Department's website.
TOM rollout
PLAN THE WORKLOAD
Assess preventative and QHSE workload
Plan work and labour in accordance with production plan
Hold
EFFECTIVE MEETINGS
30-minute weekly meeting
10-minute daily shift handover/briefing
TRACK activity
Monitor all preventative, QHSE and corrective tasks done
Analise KPIs (preventative rate, QHSE compliance, machine failures)
Use your SENSES
Listen to the operators during a daily shopfloor tour
Consider machine condition (noise, vibration, smell)
TEAMWORK
Production/Maintenance
15-minute production/maintenance briefing every morning
1st level maintenance follow-up
As Maintenance Manager you should know:
Key maintenance issues production is facing today
Required time to perform the preventative actions of the day
Interventions recorded yesterday
Golden rules for maintenance
As a member of the Maintenance Team you should know:
The machine with the most failures last week
High-priority actions to perform this week Actions to perform today
Take time out
WORD SEARCH
Find the hidden words on this list in the grid
Customers
Commercial
Contracts
Elis
Leads
Manager Objective
Objections Performance Prospect Appointment Network Services Smart Field Sale Visit
For 6 people
For the batter
2 eggs
300 ml semi-skimmed milk
175 g flour
20 g caster sugar
2 eggs
2 pinches of table salt
For the sauce
10 g unsalted butter
10 g caster sugar
50 ml orange juice
20 ml Grand Marnier
Take time out
CRÊPES SUZETTE WITH GRAND MARNIER
MAKE THE PANCAKE BATTER:
1 Place the flour, salt and sugar in a bowl. Make a well in the centre and break the eggs into it.
2 Gently beat together, adding milk gradually to prevent any lumps forming.
3 In a non-stick frying pan, cook three pancakes per person, wiping the pan with greased paper before making each pancake. Transfer the pancakes to a plate and fold into quarters.
4 In the same pan, add the butter and heat gently until it begins to brown. Return the folded pancakes to the pan and sprinkle them with sugar, then add the Grand Marnier and flambee them.
5 Once the flame goes out, add the orange juice and remove from the heat. Allow to stand for 5 mins.
SERVE WARM.
LIVING THE ELIS LIFE ACTIVITIES/EVENTS
Elis
celebrated its 50th anniversary (1974–2024).
Anjou (France)
Anjou
Bezons (France)
Elis Bezons organised an Italian-themed meal.
Rhône Alpes region (France)
40 employees from AD3 and Elis took part in Run’in LYON 2024. Congratulations to the 20 employees who ran a half-marathon and the 20 employees who ran 10 km.
Lourdes (France)
Elis Lourdes organised a lottery for Friday 13th.
Bordeaux (France)
Elis Bordeaux organised a tasty treat day for seasonal workers and a Basquethemed end-of-season meal.
Calais (France)
Elis Calais organised a day on the theme of safety.
Fougères, (France)
The Elis Fougères site organised a barbecue.
Carcassonne (France)
Limoges (France)
Elis Limoges employees went on a trip to Beauval, organised by their Social and Economic Committee.
Montlouis
(France)
The Social and Economic Committee in Carcassonne organised a trip to Spain for its employees.
The Montlouis site thank the team for processing 9,718 items of workwear with some sweet treats.
Vitrolles
(France)
The DISCO Vitrollaise team go karting on a sunny day in September.
Carcassonne (France)
Elis Carcassonne organised a barbecue.
Sens (France)
The Sens production team celebrates 500 days without a workplace accident.
Rouen (France)
For the second year in a row, the Grand Rouen teams took part in the Seine Marathon 76 race. They have already signed up for next year’s race.
Guilers & Ploudaniel (France)
The Guilers and Ploudaniel sites celebrated the end of the season with barbecues. There were also prizes for the Euro 2024 winners.
Montlouis (France)
Sylvie Gadin, team leader, winner of 1st place in the Euro 2024 predictions.
Pau (France)
The Pau site dressed up for Halloween.
Limoges (France)
Elis Limoges celebrated the completion of work on the new finishing tunnel.
Montlouis (France)
Lourdes (France)
Elis Lourdes organised an end-of-season meal.
The Montlouis site organised a giant paella. Thanks to Valentin Pinto for his photos.
Toulon (France)
Elis Méditerranée celebrated the end of the season with a meal.
Brétigny (France)
The Brétigny site dressed up for Halloween.
Pau (France)
The team took part in a
fun run.
Thimeau Meaux (France)
The Thimeau site dressed up for Halloween.
Mans (France)
The Le Mans site gave out advent calendars.
Marcq en Baroeul (France)
The SANELIS site in Marcq en Baroeul celebrated 1365 days without a workplace accident.
Nancy (France)
The Nancy site took part in the Saint Nicolas run.
Montlouis (France)
The NOVEMBRE BLEU event at the Montlouis site.
Saint-Cloud (France)
Elis’s head office distributed Christmas care packages.
Nancy (France)
At the Nancy site, the production team celebrated 400 days without a workplace accident.
AWARDS AND DEPARTURES
Auvergne (France)
Presentation of medals.
Grand Caulnes (France)
Presentation of the long-service medal to Evelyse Differ at Grand Caulnes.
Choisy (France)
Presentation of the Gold long-service medal to Dolorès Garnier, assistant, for 36 years at Elis, all of them spent at the Choisy le Roi site; presentation of the Silver long-service medial to Rony Laurent, flat linen service agent, for 8 years at Elis.
Bordeaux (France)
Retirements: Brigitte Mazet, 34 years of service at Elis in Workwear and 3 long-service medals (Vermeil, Gold and Grand Gold).
Saint-Ouen-l'Aumône (France)
Fougère (France)
Presentation of the Vermeil medal to Philippe Metayer, 30, who has been with Elis for 10 years.
SPECIAL MENTION
Meaux (France)
The Meaux site celebrated the retirement of Yvon, who had worked as an accountant at the Meaux site since 1992 (50 years of service at Elis).
This year, seven long-service medals were presented at the Saint Ouen l’Aumone site: Muriel Da Silva Lopes, accounting team leader, for 36 years with Elis, all spent at the St Ouen l’Aumône site – Gold long-service medal; Valérie Lacroix, customer service assistant – Vermeil long-service medal; Fabien Le Rolland – Vermeil long-service medal; Olivier Gragnic – Vermeil long-service medal; Claire Christophe – Silver long-service medal; Barbara Verger – Silver long-service medal; Franck Bertin – Silver long-service medal.
Sud Aquitaine (France)
Martine, a production operator in Saint Geours de Marenne, retires.
PINK OCTOBER
Clermont (France)
Elis Clermont Ferrand did a 5 km run/walk through the city for Pink October.
Loire (France)
Elis Loir celebrated Pink October.
Le Mans (France)
Elis Le Mans pulled out all the stops for Pink October.
Lourdes (France)
Elis Lourdes took part in a charity run for Pink October.
Guérande (France)
Elis Guérande took part in Pink October.
Fougère (France) Pink October organised by the Social and Economic Committee.
Bezons (France) Pink October.
Châteauroux (France) Pink October.
Brazil
AS FOR OUR OTHER COUNTRIES...
Finland
Elis Finland participated in the Forum – Hosting days.
Portugal
Elis in Portugal encourages beach cleaning to protect the environment.
Ireland
Elis Ireland has recently launched an Accelerated Career Development Programme.
Germany
Ireland
Congratulations to Pat McCarthy for 40 years with us!
Germany
Xavier Martiré pays a visit to Dietzenbach.
Portugal
Cape Verde-themed lunch at the Sintra site to celebrate the end of the season.
Elis’s advertising posters in Germany catch the eye in the country’s second-largest city.
Wednesbury (United Kingdom)
The Wednesbury site welcomed members and guests from the Midlands and Southwest Branch of the UK Housekeepers Association.
Ireland
Portugal
Switzerland
Launch of our employer brand.
Elis Ireland launched the Women’s Empowerment Forum.
The ASC Seminar 2024 brought together Elis professionals for two days of training, idea-sharing and team-building in the Alentejo region.
Brazil
Participation in the Hospital Med forum in Recife.
SUSTAINABILITY WEEK: WHAT A SUCCESS!
Congratulations to all the teams for really getting on board with this year’s Sustainability Week. Thanks to your commitment, the event was a huge success! Take a look at some of the highlights.
Czech Republic
United Kingdom
See more images by scanning this QR Code
MATERIALS
More than -60% kg CO2eq (4) Our product ranges made from RECYCLED
Métis Glass Tea Towel 50% recycled cotton
Motion collection 65% recycled polyester
to -10% kg CO2eq (3)
Washrooms
W2W collection
100% recycled fabric including 60% used Elis textiles
