From Head of College Dear Parents and Guardians, On this last day of the school year, I would like to give a heartfelt thanks to our staff and parents who have worked tirelessly to ensure our students got the best learning experience despite monumental challenges. This week, we saw our Year 6 students graduate from Primary School -- ready to begin their Senior School years in August. It has been a year full of challenges but thankfully, we end on a positive and hopeful note that things will continue to get better. The last term made us more hopeful than ever that restrictions may be further lifted in the new academic year. The best we can do is live our lives to the fullest and continue to exercise caution around masking indoors, washing our hands frequently and socially distancing whenever possible. I end on a positive note to share the results of our annual parent survey, as promised. I am happy to share more details should you be interested. In the meantime, here are highlights: • The number of survey respondents jumped 30% to 471 compared to 364 last year, showing that our parents are engaged in school life. • The overall sentiment remains very positive and our Net Promoter Score (NPS) rose to a healthy 7 from 6.5 last year. NPS measures how likely you are to recommend us to a friend or colleague and is a key indicator of your experience. • 80% of respondents said they feel that we value their feedback, which remained the same as last year. • Overall attributes generally increased compared to last year, including a studentcentred approach, a commitment to sustainability and events that create memorable experiences for their family. • The number of parents who feel Dulwich is Better/Much Better than other schools in Seoul increased significantly to 47% compared to 37% last year. • Results of child-specific statements also increased compared to last year. These included the percentage of parents who Agree/Strongly Agree that their child is happy with their overall school experience (82% vs 75% last year); their child consistently enjoys their learning experience (79% vs. 66% last year) and making friends at school has been easy for their child (74% vs 67% last year). • A larger number of Senior School parents who Agree/Strongly Agree that their child received personalised guidance from the university counsellors at school rose to 38% from 22% last year. • One area of improvement was in the percentage of parents who Agree/Strongly Agree that they know who to contact if they have a concern about their child slipped to 74% from 75% last year.
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