1 DRIVER TRAINING MANUAL
➢ Tap the “START” button to enter the Driver ID and Password 2 Step 1 - Tap the DRIVER NUMBER to enter DRIVER NUMBER
3 Step 2 - Tap the DRIVER PIN: & enter the correct PIN Number Step 3 – Tap OK Button to Log In These are the Server, GPS and Meter icons that indicate the status of each service. All icons will turn Green color once all have proper connection.
4 • After entering the Drive ID and PIN, the following menus will appear
5 These are the Server, GPS and Meter icons that indicate the status of each service. All icons will turn Green color once all have proper connection. Step 3 – Tap the Green “PRESS TO HIRE” Button to hire the meter Starting Trip : Hire Meter
6 Now Select the applicable RATE for the trip Starting Trip : Hire Meter Now Select the number of Passengers for the trip You can also cancel the selection by tapping on the “X” button
7 After you hire the meter the following information will appear Tap “EXTRAS” to add Extra Charges Tap on “Clear Extras” to remove all Extras added. You can also tap on the “Extras $” to add extras
8 Tap “TIME OFF” button to time off meter if you are not charging for wait time or if you are Ready to End trip to receive payment from passenger. Tap “TIME ON” if you are going to charge customer for wait times for the remaining duration of the trip Tap on “PAY” if you ready to process payment.
9 Allow Passenger to select payment method “Cash” or “Credit” If Passenger does not select any payment method, then you can clear you screen by tapping on “CLEAR TRIP” once the count down of 10 seconds is completed. Tap on “PRINT” button if you wish to print receipt
10 Fare: $ 6.20 Extras: $ 1.00 Credit Curb Mobility, LLC|| Model: VTS 100|| Ver. 1.17.37.3N||NTEPCC 11 053 PA1Cash: $7.20 Credit: $7.20 If Passenger selects “Cash” payment method, then “eReceipt” button will be presented and “Back” button to change payment method to “Credit Card”. Fare: $ 6.20 Extras: $ 1.00 TOTAL: $ 7.20 eReceipt by Curb Back Curb Mobility, LLC|| Model: VTS 100|| Ver. 1.17.37.3N||NTEPCC 11 053 PA1 If Passenger select “Cash” then you will be notified in Dash app of Cash option selected.
11 Fare: $ 6.20 Extras: $ 1.00 Cash Curb Mobility, LLC|| Model: VTS 100|| Ver. 1.17.37.3N||NTEPCC 11 053 PA1Cash: $6.20 Credit: $7.20 If Passenger selects “Credit” payment method, then will follow to “Next” button to select Tip amount or “Back” button to change payment method to “Credit Card”. Fare: $ 6.20 Extras $ 1.00 TOTAL: $ 7.20 Curb Mobility, LLC|| Model: VTS 100|| Ver. 1.17.37.3N||NTEPCC 11 053 PA1 11
12 Please select your tip Preference or enter in the keypad below 15% Curb Mobility, LLC|| Model: VTS 100|| Ver. 1.17.37.3N||NTEPCC 11 053 PA1 Other25%20% PLEASE ENTER TIP 1 $ 2.00 2 3 4 5 6 7 8 9 x O > Passenger can select the predetermined amounts or select “Other” button apply specific amount of tips.
13 Curb Mobility, LLC|| Model: VTS 100|| Ver. 1.17.37.3N||NTEPCC 11 053 PA1 Passenger can select the “Next” button to process credit card transaction to pay for the trip. Back Fare: $ 6.20 Extras $ 1.00 Tip: $ 2.00 TOTAL: $ 9.20 Curb Mobility, LLC|| Model: VTS 100|| Ver. 1.17.37.3N||NTEPCC 11 053 PA1 < Please insert / swipe / tap Your card now
14 1-( )Curb Mobility, LLC|| Model: VTSBack< Payment Processing… Passenger can Swipe Credit Card here Passenger can Insert Chip + PIN Credit Card here Passenger can Tap Contactless Credit Card on the payment screen.
15 Once credit card transaction is confirmed you will see authorization number on Tablet. Your screen will clear and go back to Vacant mode. 1-( ) -
can be viewed
the
phone number in Marquee.
or computer. ERECEIPT
will receive a text
After clicking on full details on mobile phone
the Downloading the pdf eReceipt, then the
download the eReceipt after
Passenger link to submitting
16 < 1-( ) -
17 Rate 8 = Flat Rate + Tolls + Surcharge $1.00 – (Optional) Please confirm: Fare: $ 10.00 Yes No FLAT RATE [ 8 ] Custom FLAT RATEAfter selecting Rate 8, enter negotiated Amount (Example: $ 10.00) Then Tap “OK” for customer to verify entered fare. Please ask Passenger to confirm fare amount from the Marquee Passenger(PIM).must accept fare in order for the meter to start Lastly, after reaching the Tapdestination “Time Off” and then Tap “PAY” for payment options and to PRINT receipt
18 If you wish to see your trip history tap on “TRIP HISTORY” button You can now scroll and select individual trips to view details and reprint receipt if needed. You are now in Vacant Mode
19 Select a transaction & tap twice to see in detail You can also tap on “PRINT” button to print receipt. Tap on “Back” button to exit transaction detail menu You can now view the details of the transaction selected.
20 Tap on “EXIT” button to exit trip history To log off tap on “LOG OFF” button
21 Tap on “OK” button to log off You are now logged off
22 DASH + Curb Driver App. Flat Fare
23 FLAT FARE: JOB OFFER The flat fare offer is displayed along with a pickup and drop off address. ETA shows how far a driver is from the pickup address. Tap “Accept Offer” to accept the job Pickup time will say “Now” for immediate pickup or the scheduled time the passenger has requested You have 30 seconds to accept the offer. Passenger can use the Curb app to order rides
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After accepting the offer, you will see the assigned ride screen if the trip has been assigned to you. You will see the passenger name and phone number. Press “Navigate” to get directions to the pickup address. The app will move to the mapping app on your device. Tap “Arrived” when you are on site to notify the passenger. Do NOT tap “Arrived” until you are at the pickup
ARRIVAL AT PICKUP
Ifaddress.youhave issues, call the “Help” number below and give the agent the Ride ID or other info they request Help Call: (888) 432 - 7031
JOHN JOHN JOHN Tap “Navigate” to launch google maps for direction to destination
Passenger It” being
25 PASSENGER NOTIFICATION
Passenger location notified prerecorded phone call message taxicab is
that
by
arriving
will select “Got
in app to confirm
in correct cab
and text
can view live map
of cab in app. Passenger will be
26 CONFIRM PASSENGER You should wait 4 Minutes for passenger to arrive before you Call Customer or the help call number. Tap “RIDER IN CAB” after passenger enters the cab. JOHN JOHN JOHN JOHN JOHN JOHN Tap CONFIRM if designated passenger is present in the cab Tap WRONG RIDER if rider Name don’t match Passenger will be notified of ride has started at this point
27 Select the number of passenger(s) riding in cab.
After navigating to Destination, Tap TRIP COMPLETE AFTER PASSENGER IS DROPPED OFF NUMBER OF PASSENGERS
JOHN JOHN JOHN JOHN Passenger View
JOHN JOHN
28 Now navigating to Destination. Tap TRIP COMPLETE AFTER PASSENGER IS DROPPED OFF. NAVIGATE TO DESTINATION AND TRIP COMPLETION Tap to Shrink to mini view of the meter application Tap here to access the Full Menu for the Dash Application (Meter) Passenger can view the ride in app > Ride History JOHN JOHN Tap PRINT for Receipt
29 FLAT FARE: TRIP COMPLETION TRIP IS COMPLETED, YOU ARE NOW READY TO HIRE METER FOR NEXT PASSENGER Passenger View You will be able to see Trip Summary after completing the trip. TRIP SUMMARY
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This is your “Zone Status” indicator. • Shows the location of the zone and order in which the taxi entered the zone. If you are unable to Contact customer, then call your Base or Dispatcher to be connected or be notified of your whereabouts. If you need to contact the Customer, you can call the customer by tapping on “Customer Call” button. You will receive a call and must press “0” on your cell number to be connected to the Customers cell number.
If you do not wish to accept the Dispatched trip, you can tap on “Cancel” button to Decline trip. Once you receive a Dispatch request, Select “OK” Button to accept Trip. You have only 30 seconds to accept trip or the trip will be offered to the next available taxi.
Tap on “AT PICKUP” button once you are at pickup location.
Keep in mind that the meter can only be hired once you are at pick up location and selected “Rider in cab” button.
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Select “Rider in Cab” button when passenger is in vehicle.
32 You can now hire meter Select “Press To Hire” button Select the number of Passengers for the trip and hire meter with correct fare rate to process the trip.
33 GPS Navigation Select “GPS NAVIGATION” button to use google maps to navigation assistance. Your can see that your Network Status is red, meaning that you do not have Network service Google Map will automatically direct you to the pickup location. You can return to Meter Menu by tapping on the floating meter Tap on floating meter area to return to full meter menu
34 You can tap on individual messages to read and delete You can tap on “Messages” button to view and send messages to Dispatch You can Tap on “Compose message” to compose new messages to send to Dispatch Messaging
35 Messaging Once you have tapped on “Compose Message” button, you will be given option to write your message. After entering you message, Tap “SEND” You can view contents of the messages as it is displayed here. You can Print the message by tapping “Print” Button. Tap “ok” button to return to message menu
When you process a Credit Card transaction during network loss, you can see that your transactions are SFTD
You can see that your Network Status is red, meaning that you do not have Network service
There will be a count down of remaining Credit Card transactions you can process.
Once you have regained Network Service, the Stored credit card transactions will be sent to server, and you can continue to accept Credit Cards.
36 Temporary Log in
If you do not regain network service, then you can only accept Cash transactions up to 48 hours, then you will have to service system by your local technician.
In the event of network service failure, you will get a message pop up. You will only be able to process 5 Credit Card transactions and only Cash after that. Your have a maximum of 48 hours to regain Network service before you are blocked from Hiring the Meter.
