DC GoRide Sept 2025 Recap

Using Curb Driver App Access more earning opportunities on your DTS Meter with Curb.

www.gocurb.com

Best Practices

Passenger Experience

Respond Professionally Conversations should be pleasant and remain professional, so avoid having discussions of a personal nature – i.e. don’t share frustrations about your day or the job.

● Be respectful to suggestions from the customer regarding routes. ● Acknowledge traffic delays, but assure the customer that you will do your best to get them to their destination. ● Share route information such as another drop-off or pickup. ● Share with them GPS information, especially when an alternative route is taken and may not be familiar to the customer. ● If a customer’s request is unreasonable and not within policy, tell them you need to get approval from your dispatcher before you can proceed.

Passenger Experience

Care & Courtesy Care and courtesy is also required during the operation of your vehicle.

This includes:

● Avoiding sudden stops/starts, sharp turns and abrupt lane changes. ● Following posted speed limits. ● Staying off your phone - no exceptions. ● Being aware of potholes and other road conditions that may cause discomfort to the passenger of your vehicle. ● Not engaging in or responding to aggressive driving.

Curb Driver App

Using Curb Driver App

Login GoRide App To get started with Curb Driver App you should log into the GoRide App as normal.

Once logged into GoRide you will automatically be logged into the Curb App.

Using Curb Driver App

Phone Verification & Driver Service Agreement 1. Once logged in, you will be prompted to enter your phone number and verify the number with the 4 digit code sent via SMS. 2. After phone verification, you will be prompted with a DSA (Driver Service Agreement) where you will need to push the ‘ACCEPT’ button to be eligible for Ehail offers.

NOTE: Once the phone verification is complete and DSA is accepted, log out of your GoRide app and log back in to immediately be eligible for Ehail offers.

Using Curb Driver App

GoRide App Homescreen Once logged in to the GoRide App home screen, you will see a Curb icon on the bottom left appear.

Tap on the “Go To Curb Driver” icon to access the Curb Driver App.

Using Curb Driver App

Curb Driver App Homescreen If your meter isn't hired, you are eligible to receive Curb Ehail trip offers.

You can receive offers by either having the Curb driver app open, or being on the GoRide app where offers will pop up on your screen to view.

Using Curb Driver App

Take your time to consider the offer Offer Screen: Fare & Counter The Timer The timer shows the number of seconds you have to “Bid on Trip” or “Decline” before the offer expires.

You have the full 12s, you do NOT need to hurry!

The Fare The Fare for the trip does not include Tolls, Fees, or Surcharges (if applicable).

Fare Bonus Green fares with an up arrow indicate that Curb has added a bonus to the fare for this trip.

Bid on Trip Bid only on the trips you really want to take.

Using Curb Driver App

Trip Request Labels & Icons Trip Offers are labeled to show useful info about the request

Trip Icons Icons next to the requestor indicate useful info about the trip Means the trip requires door to door service.

Means this is a medical trip.

Means the passenger is requesting a WAV vehicle.

Trip requestor Trips may be labeled “Curb”, “Uber”, or other 3rd parties.

Using Curb Driver App

Pickup time The pickup time may be for “now” or a time in the future

Advanced-Booked Trips

On-Demand Trips

Using Curb Driver App

Bidding on a Trip: No Need to Hurry!

New Bidding Process All bids are accepted until the timer expires.

Please read the offer carefully before bidding.

Trips are awarded to closest driver after the countdown reaches 0, NOT first to press Bid. Remember: You have the full 12s, you do not need to hurry!

Using Curb Driver App

Arrival at Pickup Wait until you reach the pickup location to tap "Arrived.”

"This notifies the passenger you are outside.

Please wait up to 5 minutes for them.

CHAT Button Once you are assigned a trip, you can use the Chat button to communicate with passengers.

Using Curb Driver App

Message Options Simply tap and send the message that best suits your needs.

Using Curb Driver App

Awarded the Bid If you awarded the bid, you will see the pick up screen.

Important: Make sure to confirm ‘Rider in Cab’ and ‘Passengers Name’ BEFORE heading to drop off.

Navigate Tap “Navigate” to use the Google maps to get to the Pick-Up location.

Call Passenger Dial this number to call the passenger.

Call Support Dial the Support number and give the agent the Ride ID for help with a ride.

Rider in Cab Press ‘Rider in Cab’ when rider enters vehicle, then confirm passengers name

Using Curb Driver App

During the Trip

Navigate Tap “Navigate” to use the Google maps to get to the Drop-off location.

Call Support Dial the Support number and give the agent the Ride ID for help with a ride.

Trip Complete Tap here to complete the trip and see your Trip Summary.

Using Curb Driver App

Trip Summary The Grand Total may be subject to post-trip adjustments

Fare Offered This is the Upfront Fare shown when the trip was offered to you.

Grand Total This is the total of the fare, plus all tolls, surcharges, and tip.

Adjustments For certain trips, Tips may be added by passengers AFTER the trip ends.

All trips are reviewed for actual Tolls and Surcharges incurred.

Check Trip History for final Grand total amount.

Using Curb Driver App

Trip Summary: with Fare Bonus

Fare Bonus The green Upfront Fare shown when the trip was offered to you included the Fare Bonus.The amount of the bonus is shown in parentheses ($3.00 for this example).

Grand Total The Grand Total is shown in green to indicate a Fare Bonus was included.

Using Curb Driver App

Trip History: On the history tab within your GoRide tablet, you will notice all of your recent completed Curb trips along with all other completed trips.

Trip Details: To review past trip details, press on the trip you would like to review. You can see all details pertaining to the trip you selected (Pick-up address, drop-off address, fare, surcharges, etc).

Next Trip Offers

New Feature: Next Trip Offers

Save Time, Earn More Get back-to-back e-hail trips from Curb.

Next Trip Offers While you're on a trip, we will send you a Next Trip offer that is close to your drop-off.

New Feature: Next Trip Offers

Next Trip Assigned You will be notified in drop-off details if you have been assigned

Next Trip Assigned

Show Next Trip Details

Once the Next Trip has been assigned, it will be added to your drop-off details.

Tap Show details > to review important information about your upcoming trip.

New Feature: Next Trip Offers

Next Trip Details Review important information about your upcoming trip

Review Next Trip Details Press “Close” to return to your current trip.

New Feature: Next Trip Offers

Next Trip Pickup Proceed to Next Trip pickup when your current trip has ended

Next Trip Pickup After you complete your current trip, you will automatically receive the pickup details for your Next Trip!

Request Trip Feature

Request Trip

What is Request Trip?

See & accept upcoming trips near you from a live dynamic* list.

The Request Trip feature gives drivers access to a continually-updated list of trips near their location right on their DASH tablets.

Request Trip

How to use Request a Trip 1

Navigate to the “Offers Tab” on the Driver App and tap the “Request Trip” button.

Request Trip

How to use Request a Trip 2

You will be able to view a list of available trips near your current location.

Each offer contains important information like pickup time, pickup and drop off location.

Request Trip

Confirming Requested Trip 3

To add an upcoming trip to your queue, select the trip then tap “Confirm” to proceed.

Request Trip

Review Details For Upcoming Trips 4

You can view your assigned ride in the “Trips” tab.

Request Trip

Additional Information Note: Next, in the Trips tab, select “Upcoming”.

Request Trip

Reconfirming Upcoming Trip 5 30 minutes before the pick-up time, a confirmation screen will appear prompting you to re-confirm the trip by tapping “Accept”, similar to the typical e-hail process.

IMPORTANT! Drivers must honor confirmed requested trips. Cancelling on riders creates a poor customer experience and may be subject to review or penalties.

Request Trip

Additional Information Note: You will see the details of the upcoming trip that is assigned to you here.

Uber Trips

www.gocurb.com

Request Trip

Uber Trips Information

Tentative vs.

Exclusive Offers Tentative offers are dispatched to the closest driver while Exclusive offers are sent to one driver at a time.

Trip requestor Trips may be labeled “Curb”, “Uber”, or other 3rd parties.

Access to Support

Access to Support Channels

Payment-Related Issues If paid directly by Curb (ACH) drivers should reach out to Curb support for any payment related issues on Curb rides (this does not include streethail) If you are NOT paid directly by Curb, you must reach out to GoRide.

Ehail Ride-Related Issues Passenger, Technical, Account, In-ride help: Drivers should reach out to Curb support via the following channels:

Email: driver_support@gocurb.com Curb Driver Support Phone #: (929) 259 - 8822

Access to Support Channels

Direct Payments Information Go into the UVC/GoRide Office and add your ACH info and blank void check to get direct Curb payments.

Drivers who provide their information to receive direct payments from Curb will experience quicker payment times for Curb Ehail rides.

Deadline for uploading payment information to Curb: September 29th

Questions?

Follow us @gocurb Website www.gocurb.com