In Companion Mode Curb Driver App
Why should I download?
● First-Hand Alerts: Stay informed about increased demand, bonuses, and important updates.
● Easy Support Access: Chat directly with our support team for assistance with payments, trip issues, training, and more!
● Track Trips & Earnings: Easily view your trip history and recent earnings. You can also view pay statements directly on the app.
● Update Your Profile: Quickly upload and manage photos and important documents.
Driver Audit Process
6 Tips to Prevent Losing
Access to eHail:
1. Limit your cancellations. Always read offer card details carefully before accepting.
2. Refrain from completing trips without picking up passengers.
3. Make sure you start trips at the pick up location and end trips at the drop off location.
4. Avoid complaints and negative feedback from passengers.
5. Refrain from converting eHail trips to street hail.
6. Continue to maintain an acceptance rate above 10%.
Driver Audit Process
How to Get Off the Audit List?
You will be warned once via email before you are suspended. After the second violation your eHail ability will be turned off. You will need to complete a reinstatement program to be considered.
Foregone Earnings Campaign
● You will receive an email and SMS monthly with amount of earnings foregone by not accepting eHail offers.
● This will assist in showing you how much ADDITIONAL money was left on the table by not accepting your eHail offers.
Track Your Completed WAV Trips In Real Time
Tentative Offers
More information to help you decide
Pickup
The map now shows time (min) and distance (mi) to the requested pickup location, indicated with a green dot.
Drop-off
The map also shows the estimated time and distance for the offered trip. The purple dot shows the requested drop-off location.
Trip Requestor
Uber trips are identified by the UBER label in the offer card.
When you get an e-hail, this screen will pop-up in your tablet.
Take your time to consider the offer
Updated Offer Screen: Fare & Counter
The Fare
The Fare for the trip includes Tolls, Fees and Surcharges (if applicable).
Bid on Trip
Bid only on the trips you really want to take.
The Timer
The timer shows the number of seconds you have to “Bid on Trip” or “Decline” before the offer expires.
You do NOT need to hurry!
Higher fares during peak demand
Fare Bonus
Green fares with an up arrow indicate that Curb has added a bonus to the fare for this trip.
Bidding on a Trip: No Need to Hurry!
New Bidding Process
All bids are accepted until the timer expires.
Please read the offer carefully before bidding.
Trips are awarded to closest driver after the countdown reaches 0, NOT first to press Bid.
Keep Bidding Until Assigned!
If the trip goes to another driver, you may continue bidding until a trip is assigned!
This message will pop-up if you do not win your bid.
Winning the Bid
If you win the bid, you will see the “pickup” screen
Cross streets
Tap here to see the cross streets for the pickup address.
Navigate
Tap “Navigate” to use the Google maps to get to the Pick-Up location.
Call Passenger
Dial this number to call the passenger.
Call Support
Dial the Support number and give the agent the Ride ID for help with a ride.
Chat
Tap CHAT to message with your passenger while heading to the pickup.
SMS Navigation on ALL Ehail offers
Curb can SMS text you a link to the pick-up and drop-off locations. The link will open up your map app of choice with the address already populated.
Chat Messaging
Message Options
Simply tap and send the message that best suits your needs.
When you tap on “Chat” button, these message options will pop-up in your tablet.
More Ways To Earn: Exclusive Trip Offers
Trips offers sent to one driver at a time
The following message will appear if a rider cancels the trip.
Increase your earning potential by continuing to bid on both exclusive trip offers & tentative trip offers!
Arrival at Pickup
Arrived
Wait until you have reached the pick up location to tap "Arrived".
Winning the Bid
If you win the bid, you will see the “Pickup” screen
Cross Streets
Tap here to see the cross streets for the pickup address.
Navigate
Tap “Navigate” to use the Google maps to get to the Pick-Up location.
Call Passenger
Dial this number to call the passenger.
Pleasedonot messageorSMS riders.
Call Support
Dial the Support number and give the agent the Ride ID for help with a ride.
During the Trip
Cross streets
Tap here to see the cross streets for the drop-off address.
Fare
For Flat Fare trips, “CURB” will display under “fare”
Trip Complete
Tap here to complete the trip and see your Trip Summary.
Navigate Tap “Navigate” to use the Google maps to get to the drop-off location.
Save Time, Earn More
Get back-to-back e-hail trips from Curb.
Next Trip Offers
While you're on a trip, we will send you a Next Trip offer that is close to your drop-off.
Next Trip Assigned
You will be notified in drop-off details if you have been assigned
Show Next Trip Details
Tap Show details > to review important information about your upcoming trip.
Next Trip Assigned
Once the Next Trip has been assigned, it will be added to your drop-off details.
Next Trip Details
Review important information about your upcoming trip
Review Next Trip Details
Press “Close” to return to your current trip.
Next Trip Pickup
Proceed to Next Trip pickup when your current trip has ended
Next Trip Pickup
After you complete your current trip, you will automatically receive the pickup details for your Next Trip!
Where can I see my tips for past trips?
Tips for Past Trips
Tips that occur after a ride has been completed will be displayed on your trip history page.
Trips that have had a tip added will be marked with a yellow check icon (as you can see in the photos).
Where can I see my tips for past trips?
Tips for Past Trips
Tips that occur after a ride has been completed will be displayed on your trip history page.
Trips that have had a tip added will be marked with a yellow check icon (as you can see in the photos).
NEW: Wait Time Fees
What's New?
● Once your trip is completed, you will be notified of an additional fare if you experienced an extended time waiting for riders.
● Go to Trip History on your DASH, and you will see the wait time fee under the Adjustment line.
How to maximize experience?
Driver Cancellations
Month over month, we see a 15% driver cancelation rate after accepting trips.
Why is it important?
This creates a bad passenger experience & does not meet industry standard expectations.
Did you know?
There is a ‘Decline’ button on all offers. Please read all trip details before accepting a trip offer.
How to maximize experience?
Driver Cancellations
EARN MORE WITH EHAIL
On average, Curb e-hail passengers tip 23% on trips!
Remember:
● Curb does NOT reward offers to the fastest Driver to tap Accept!
● Curb rewards offers to the closest driver.
● Take your time observing with the bid time given.
Driver Audit Process
6 Tips to Prevent Losing
Access to eHail:
1. Limit your cancellations. Always read offer card details carefully before accepting.
2. Refrain from completing trips without picking up passengers.
3. Make sure you start trips at the pick up location and end trips at the drop off location.
4. Avoid complaints and negative feedback from passengers.
5. Refrain from converting eHail trips to street hail.
6. Continue to maintain an acceptance rate above 10%.
Driver Audit Process
How to Get Off the Audit List?
You will be warned once via email before you are suspended. After the second violation your eHail ability will be turned off. You will need to complete a reinstatement program to be considered.
