April Catch-Up: Investing in Drivers

Passenger Transparency

Profile Picture Collection

Check in with one of our Curb Representatives to see if you need to upload a profile picture.

Why is it important?

Having a profile picture boosts transparency with the passenger and helps the passenger find you and verify you are the correct cab before they enter.

Scan to upload now!

Did You Know?

Drivers that have a profile picture are seen as more reputable and safer for passengers.

Curb’s Marketing Efforts and Partnerships

Drive Passenger Growth

New marketing initiatives have focused on increasing engagement and acquiring new passengers.

Notable Demand Increase

We have seen an increase in Curb usage from these efforts.

Demand Growth

Growth Stats

Increase in Completed Trips

We saw an increase in offers and completed trips during the month of March. Curb saw a 144% increase since Feb 24 and 400%+ growth from Nov 2023 to Feb 2024.

Incentives

Uber and Curb have been running incentive campaigns over the past month in an effort to motivate drivers to accept more trips.

Driver Disciplinary Action

Driver Audit Process

5 Tips to Prevent Losing Access to eHail

1. Limit your cancellations. Always read offer card details carefully before accepting.

2. Refrain from completing trips without picking up passengers.

3. Make sure you start trips at the pick up location and end trips at the drop off location.

4. Avoid complaints and negative feedback from passengers.

5. Refrain from converting eHail trips to street hail.

How to Get Off the Audit List?

You will be warned once via email before you are suspended. After the second violation your eHail ability will be turned off. You will need to complete a reinstatement program to be considered.

How to Maximize Rider Experience

Driver Cancellations

Feb/Mar: Month over month, we see a 15% driver cancellation rate after accepting trips.

Why is it important?

This creates a bad passenger experience & does not meet industry standard expectations.

Did You Know?

There is a ‘Decline’ button on all offers. Please read all trip details before accepting a trip offer, cancelling after accepting may lower your driver score.

How to Maximize Rider Experience Driver Cancellations

EARN MORE WITH EHAIL

On average, Curb eHail passengers tip 23% on trips!

Remember:

● Curb does NOT reward offers to the fastest driver to tap Accept!

● Curb rewards offers to the closest driver.

● Take your time observing with the bid time given.

How to Maximize Experience

More Opportunities, More Earnings!

Introducing Rider Cancellation Fees on Curb e-hail trips

Drivers are compensated $3.00 for eligible rider-canceled Curb e-hail trips.

We recognize the pivotal role drivers play in keeping cities moving, and believe it's essential to acknowledge and compensate you for your time when cancellations occur.

Uber Rider Cancellation Fees

Drivers are also compensated for eligible rider-canceled Uber trips.

Updated Offer Screen: Uber Trips

Offer Screen

All bids are accepted until the timer expires.

Please read the offer carefully before bidding.

The timer shows the number of seconds you have to “Bid on Trip” or “Decline” before the offer expires. You do NOT need to hurry!

Updated Offer Screen: Uber Trips

New Bidding Process

Trips are awarded to closest driver after the countdown reaches 0, NOT first to press Bid.

Winning the Bid

If you win the bid, you will see the “Pick Up” screen.

What is Request Trip Request Trip

See & accept upcoming trips near you from a live dynamic* list.

The Request Trip feature gives drivers access to a continually-updated list of trips near their location right on their DASH tablets.

Request Trip

How to use Request Trip

Navigate to the “Offers Tab” on the Driver App and tap the “Request Trip” button.

Request Trip

How to use Request Trip

You will be able to view a list of available trips near your current location.

Each offer contains important information like pickup time, pickup and drop off location.

Confirming Requested Trip

To add an upcoming trip to your queue, select the trip then tap “Confirm” to proceed.

Additional Information

Note

You will be notified if the trip has been assigned to you.

In the event that a trip becomes unavailable, you will receive a prompt to explore other available trips after one minute.

Review Details For Upcoming Trips

You can view your assigned ride in the “Trips” tab.

Additional Information

Note

Next, in the Trips tab, select “Upcoming”.

Request Trip

Reconfirming Upcoming Trip

5 30 minutes before the pick-up time, a confirmation screen will appear prompting you to re-confirm the trip by tapping “Accept”, similar to the typical e-hail process.

IMPORTANT! Drivers must honor confirmed requested trips. Cancelling on riders creates a poor customer experience and may be subject to review or penalties.