High Meadows General Manager

GENERALMANAGER

HighMeadows

Golf&CountryClub

RoaringGap,NC

GENERALMANAGERAT HIGHMEADOWSGOLF &COUNTRYCLUB

High Meadows Golf and Country Club, nestled in the serene and picturesque landscape of Roaring Gap, NC, is searching for a dynamic and experienced General Manager (GM) to join its prestigious team. This role is not just a job but a career-defining opportunity for a visionary leader passionate about private clubs, hospitality, and service excellence. The club prides itself on its rich heritage, exceptional facilities, and the amenities it offers, including a George Cobb-designed golf course, dining services, and a variety of recreational activities designed to cater to the diverse interests of its members and guests.

The ideal candidate will oversee the club's comprehensive management and operations, play a critical role in strategizing for its future growth, enhance its competitiveness in the market, and foster a culture of innovation. This includes, but is not limited to, financial management, staff development, member relations, marketing and public relations, and continuous improvement of service standards.

This is a chance to leave a lasting impact, creating an environment where excellence is the norm, and every day is an opportunity to exceed expectations. If you are a seasoned professional with a proven track record of leadership in the golf or hospitality industry, and you share our commitment to excellence and innovation, we invite you to apply to become a part of our storied institution. Join us in crafting a future that continues to embody the spirit of community, camaraderie, and unparalleled golfing experiences.

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POSITION OVERVIEW

The General Manager (GM) position at High Meadows Golf and Country Club represents a cornerstone of leadership and responsibility, embodying the very essence of the club's tradition of excellence and its forward-looking aspirations. As the principal executive officer, the GM holds the reins of all operational facets of the Club, orchestrating a harmonious blend of its various services and activities to create an unparalleled experience for members and guests alike. This role requires direct reporting to the Club President and the Board of Directors, ensuring that every decision and action aligns with the overarching strategic vision and objectives laid out by the governance of the club

With a mandate to uphold and elevate the club's prestigious reputation, the GM is charged with maintaining the highest standards of quality, service, and operational efficiency This encompasses a broad spectrum of responsibilities, including financial management, human resources, member relations, property and facilities management, and the oversight of all club activities and events. The role demands a dynamic leader who can balance the intricacies of day-to-day operations with the long-term strategic goals of the club, adapting to challenges with agility and innovative solutions.

Strategic insight is a critical facet of the GM's role, requiring a deep understanding of the competitive landscape of the golf and country club industry, as well as emerging trends and member preferences This insight informs the development and implementation of strategies aimed at enhancing member satisfaction, driving growth, and securing the club's position as a leader in the industry.

Operational expertise is equally crucial, as the GM is responsible for ensuring that all aspects of the club's operations are executed flawlessly, from the golf course maintenance to the quality of dining and hospitality services, and the smooth running of recreational and social events This requires a hands-on approach, exceptional organizational skills, and a dedication to continuous improvement and innovation.

At the heart of the GM's role is a profound commitment to the club's ethos and the satisfaction of its members This involves fostering a culture of excellence among staff, promoting a sense of community and belonging among members, and ensuring that the club remains a haven of leisure, relaxation, and social engagement. The ideal GM will exhibit a rare blend of leadership, passion for service, and a genuine dedication to enriching the lives of those who are part of the High Meadows Golf and Country Club community.

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KEY RESPONSIBILITIES

Strategic Management: Implement and monitor the club’s strategic vision as defined by the Board of Directors. Manage all club activities, ensuring alignment with the club's mission and values.

Operational Excellence: Develop operating policies and procedures, oversee budget implementation, and ensure high-quality products and services, aiming for maximum member and guest satisfaction.

Leadership: Supervise a diverse team of senior staff.

Financial Oversight: Manage the club's financial operations, including budget monitoring, cash flow management, and financial planning in consultation with the Controller.

Member Relations: Develop and maintain positive relationships with members and guests, ensuring their needs and expectations are met or exceeded with a focus on increasing member referrals.

Regulatory Compliance: Ensure the club operates in accordance with all applicable laws and regulations.

Facility Management: Oversee the maintenance and enhancement of the club's physical assets and facilities.

Community Engagement: Represent the club in the community, enhancing its prestige and fulfilling its public obligations.

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JOBSUMMARY

Implements general policies established by the Board of Directors; directs their administration and execution.

As a partner with the Governing Board to advance the club’s mission, the GM discusses issues facing the club with the board and identifies actual or anticipated roadblocks to the club’s success.

Informs the Governing Board of trends, changing circumstances, and unexpected occurrences that could result in changes to the strategic plan

Reports member infractions to the Board for necessary action.

Monitors long- and short-term objectives and financial reports and, in consultation with the Controller, prepares a financial plan for the club.

Manages club cash flow and establishes controls to safeguard funds.

Sets the standard for effective management and demonstrates a concern for the supervision and development of the staff.

Plans, develops and approves specific operational policies, programs, procedures, methods, rules, and regulations in concert with general policies.

In conjunction with the Human Resources Director and department supervisors, establishes employee rules and regulations, work schedules, internal controls, and a performance appraisal system

Coordinates the development of the club’s longrange and annual (business) plans to advance its mission

Develops, maintains, and administers a sound organizational plan and initiates improvements as necessary.

Establishes a basic personnel policy; initiates and monitors policies relating to personnel actions and training and professional development programs.

Coordinates development of operating, cash, and capital budgets according to the applicable budget calendars; monitors monthly budget and other financial statements; takes effective corrective action as required; approves vouchers before payment; prepares and makes financial reports to the board of directors

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JOBSUMMARY

Coordinates and serves as an ex-officio member of appropriate club committees.

Serves as liaison between all management staff and the board.

Coordinates inter- and intra-committee activities

Welcomes new club members; “meets and greets” all club members as practical during their visits to the club Develops ongoing dialogue and rapport with members through recognition, communication, and follow-through.

Provides advice and recommendations to the club’s President and committees about construction, alterations, maintenance, materials, supplies, equipment, and services not provided in approved plans or budgets

Consistently assures that the club is operated in accordance with all applicable local, state, and federal laws

Oversees the care and maintenance of all the club’s physical assets and facilities.

Coordinates the marketing and member-relations programs to promote the club’s services and facilities to present and potential members.

Ensures the highest standards for food, beverage, sports and recreation, entertainment, and other club services.

Establishes and monitors compliance with purchasing policies and procedures; reviews and approves purchasing procedures and requirements.

Reviews and initiates programs to provide members with various popular events.

Works with subordinate department heads to schedule, supervise, and direct the work of all club employees; confers with them about personnel-related matters, including compensation, job changes, and performance evaluation

Convenes and presides over meetings with department managers and conducts regular full-staff meetings

Attends meetings of the club’s Executive Committee and Board of Directors.

Participates in selected community activities to enhance the club's prestige and broadens the scope of the club’s operation by fulfilling the club's public obligations as a participating community member.

Properly manages all aspects of the club’s activities to ensure and maintain the quality of products and services provided by the club.

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JOBSUMMARY

Writes policy and rule directives or approves those written by department heads. Has ultimate authority over inter-departmental matters and implements policies concerning employee-employer relations

Develops, maintains, and disseminates a basic management philosophy to guide all club personnel toward optimal operating results, employee morale, and member satisfaction.

Prepares reports and other support material for committee and board use.

Negotiates and recommends board approval for contracts.

Provides for and manages the use of the club’s equipment, space, and materials

Establishes and approves workloads, work methods, and performance standards

Maintains relations with police, fire, liquor control board, health department, and other governmental agencies.

Directs purchasing, receiving, storing, issuing, preparing, and controlling all products, supplies, and equipment.

Ensures proper cleanliness and sanitation of all club facilities and environments

Performs competitive analyses on clubs and other businesses, providing member alternatives through personal observations and historical reports

Oversees risk management programs to ensure adequate safety measures to protect members, employees, and club assets.

Promptly and in person, handles emergencies such as fires, accidents, and breaches of security or house rules Emphasizes prevention through training, inspection, and preventive enforcement

Secures and protects the club’s assets, including intellectual property and brand equity, and enhances brand equity.

Convenes and presides over meetings with departmental managers; conducts allfacility personnel meetings.

Gives direction to and works closely with vendors, outside contractors, firms, and individuals providing services to the club

Directs the writing and publishing of the club newsletter and plans for intra-club public relations.

Maintains relations with local, state, and national associations that promote the game of golf.

Assists in recruiting new club memberships and retaining existing club members

Provides for the club's security, environs and members’ belongings

Adheres to established board media policies

Performs other duties and functions as the club board may direct, consistent with this job description.

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ESSENTIAL QUALIFICATIONS

A bachelor’s degree in hospitality management or a related field from a fouryear college or university is preferred. Significant experience in a private club o hospitality management, including at lea years in a Clubhouse Manager or Assistan General Manager role with proven succes with club governance.

Proven track record of managing comple capital projects and working with volunte committees.

Certified Club Manager (CCM) designatio highly desirable Current member of Club Management Association of America (CMAA).

The General Manager:

Reports to: Club President and Board of Directors

Supervises: Bar & Dining Room Manager, Executive Chef, Golf Course Superintendent, Head Golf Pro, Controller/HR, Membership & Events Manager, Administrative Assistant, Roads & Facilities Manager, Grille Manager

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COMPENSATION &BENEFITS

Salary is offered at $140,000-$150,000 annually, commensurate with qualifications and experience.

Relocation/transition housing allowance

Performance bonus potential

Retirement Plan

Medical Insurance

Dental & Vision Insurance

Life Insurance and Long-Term Disability

Vacation, Holiday Pay, and PTO

Vision Statement:

“To delight our members by providing extraordinary golf, social, athletic, and dining experiences. ”

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CLUBOVERVIEW

Nestled amidst the picturesque mountains of North Carolina, High Meadows Golf & Country Club beckons as a relaxing destination for individuals and families seeking a balance between work, leisure, and community connection

Those living in the Roaring Gap area find themselves enveloped in a world of natural splendor and boundless opportunities for outdoor recreation From invigorating hikes along scenic trails to leisurely picnics by pristine streams, Roaring Gap offers a wealth of experiences to create cherished memories and a strong sense of belonging. Beyond the stunning landscapes, it is a place where neighbors quickly become friends, and every day is brimming with camaraderie and warmth.

High Meadows Golf & Country Club enhances the members’ experience with its refined leisure and diverse amenities.

Designed by the renowned architect George Cobb, the club's golf course offers a thrilling challenge amidst sweeping scenic vistas. But High Meadows isn't just about golf it's a rich assortment of experiences tailored to suit every taste From invigorating tennis and pickleball games to serene fishing expeditions and leisurely dips in the pool, there's something for everyone, regardless of economic background

High Meadows Golf & Country Club is where the mountains meet the heart, and every day is an opportunity to create lasting connections and unforgettable experiences.

CLUB DETAILS

$1.6M Total Gross Revenues

$1.5M Total Dues Revenue

$540,000 Total F&B Revenue

1288 Country Club Rd

Roaring Gap, NC 28668

20 Full-Time Employees, 22 Part-Time Employees

Amenities: golf, dining, tennis, pickleball, fitness center, outdoor pool, walking trail, stocked fishing pond

9 Board members

10 Standing Committees: Finance; Personnel, Bylaws, & Policy; Golf & Athletics; Green; Building, Grounds, Roads & Security; Food & Beverage; Membership; Social; Architectural Review Committee

Website: https://www highmeadowscountryclub com/

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info@consultingrcs.com