ClubsACTion Magazine - Sept/Oct 2022

ClubsACT

CONTENTS

ClubsACT Annual Report

of Interest for the Company

Tips To Unlock Your Club’s Keno

Course™

Harnessing Service Efficiency With Superior Venue Design Paynter Dixon

Facilities

Harm Awareness Week

Survey – Who Responded?

ACT Gamblers Exclusion Database

Story Matters

Club Listing

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ClubsACT Annual Report 2022

CLUBS INDUSTRY EMERGES FROM COVID

The past year has been an arduous one for the ACT Clubs Industry as our members contended with the rebuilding of business in the post-COVID lock down era.

After ending 2021 looking forward to some relief from the social and business impacts of the pandemic, the industry was confronted with and has taken an active role in rebuilding the workforce and working closely with the ACT Government on a range of industry issues. It has been a demanding period for all ClubsACT members but we can be proud of how the industry has responded to this challenge.

ClubsACT Wins 2022 ACT Industry Collaboration Training Award

Delivered over a four-week period, the program provided training to Year 12 graduates and linked participants employment opportunities. ClubsACT worked with venues to determine work experience opportunities with the aim of transitioning participants into employment.

The program provided participants with the opportunity to gain critical skills and qualifications including Service of Alcohol, Responsible Conduct of Gambling Services and Hygienic Handling of Food. The accredited training was linked to the Certificate Ill in Hospitality to enable participants to pursue a traineeship or further study.

Nineteen participants successfully completed training, with 16 transitioning into employment following the program. Based on the program’s success, CIT, SPARK, the ACT Education Directorate and ClubsACT will continue to develop and deliver similar courses in 2022/3.

ClubsACT and our members have also been active in the development and roll-out of a school-based apprenticeship scheme with the ACT Education Directorate and a range of other vocational training and work experience projects with a range of partners working across different demographics.

Our efforts as an industry in the vocational training area were recognised recently with ClubsACT and our partners CIT, SPARK and the ACT Education Directorate winning the Industry Collaboration award at the recent 2022 ACT Training Awards for the ClubsACT Pathway Program.

Minister For Skills, Chris Steele MLA presented the award recognising The ClubsACT Pathway Program which was designed to address skills and labour shortages in the ACT hospitality industry. The program was delivered in collaboration with the ACT Education Directorate, SPARK and ClubsACT.

Proposals

(photo L-R: Kate Palmer ClubsACT Operations Manager, Simon Patterson ClubsACT Board Member and Kim Marshall ClubsACT President)

Photo:ClubsACT

Contending with proposed EGM CMS reforms became a flashpoint for the industry with a significant effort being undertaken by ClubsACT and our members to engage with the ACT Government and lobby against the Government’s preferred position.

ClubsACT working with the Canberra Labor Club Group and other industry players produced a widely supported submission that presented a unified industry position on the issue. We engaged broadly with Manufacturers, other state Club industry groups and key industry organisations such as the Gaming Technologies Association in preparing our response.

The ACT Government has agreed to establishing a Technical Working Group to progress this issue, which was a key recommendation of our submission.

ClubsACT Members remain committed to providing a range of proactive, evidence-based, harm minimisation measures to further reduce harm from gaming and working with the government to achieve their objectives.

Our Member Clubs believe that there are more effective ways to achieve the ACT Government’s aim to reduce gaming harm than the proposals identified in the Discussion Paper.

As a jurisdiction we have the opportunity to lead innovation in harm minimisation best practice. Clubs would welcome the opportunity to work constructively with the Attorney General and the ACT Government to continue to deliver a safe and sustainable gaming environment for the ACT utilising a best practice model and a public health approach.

While the Industry recognises the Government’s policy position as stated in the Parliamentary and Governing Agreement for the 10th Legislative Assembly (Parliamentary Agreement), it appears to lack an appropriate level of consideration and validation. Our Member Clubs remain frustrated that this policy is a significant shift in the ACT Government’s stated policy position and approach from July 2020, and was done with no consultation or supporting evidence.

There are legitimate concerns that the proposed policy direction is expensive, unsustainable, and short-sighted in harm reduction terms. We do not

believe that this is the balance the Government was aiming for, and it is at odds with, and fundamentally undermines the Government’s diversification agenda identified for the Club Industry.

In broad terms our response to the Discussion Paper is to request a reconsideration of its basic premise, seek a return to the original provisions of the Parliamentary Agreement as a guide and to commence a proper consultative process to determine options, opportunities, costs, and timelines through a more appropriate process.

We could not endorse either the Government’s Discussion Paper or its preferred proposals given the many issues we see both in terms of the process, the detail or the options presented. This issue will remain a key priority for ClubsACT over at least the coming year.

The following recommendations were contained in this submission:

1. Establish a joint Industry/Government EGM Technical Working Group (involving Club, Manufacturer, and Government representatives) and refer the development of any proposals to it, with clearly stated aims and the objective to achieve a transitional plan and staged reform agenda by the end of 2024. The timeline for implementation should arise from this process.

2. There should be a reconsideration of the currently proposed timeframe as we believe it is technically unachievable in the current environment.

3. There should be a reconsideration of the currently proposed timeframe as it will contribute significant cost factors to any final outcome.

4. There should be a reconsideration of any proposal for the introduction of a CMS system. Due to the establishment and recurrent costs involved. The recurrent cost per month per machine is untenable for many smaller Clubs even if assessed at the low end of cost estimates and achieves little to no efficiencies to Club operations for reporting purposes.

5. There should be a reconsideration of any proposal for the introduction of a CMS system for reasons of patron privacy. The monitoring of patron’s activity through the proposed CMS model is of great concern and has potentially significant issues associated with the ACT’s status as a Human Rights jurisdiction.

6. The cost impacts should be fully investigated and verified by the proposed EGM Technical Working Group before proceeding to any legislation.

7. Any initiative proposed to reduce harm should have strong evidence to support it and a framework to measure the effectiveness.

8. Provide to the EGM Technical Working group any financial or other impact analysis already done, as was requested in our letter of 14 June to Minister Rattenbury (attached). If not already done these should be commissioned as a matter of urgency.

9. Consider an approach to bet and credit limits that accommodates an EGM buying cycle to defray costs over a period, reducing the cost implications and impact on operations and Club viability. This will require appropriate grandfathering.

10. Should the Government proceed with any proposals the Industry will require the consideration of an offset of costs associated with this transition through the waiver of existing taxes and charges.

11. Remain aligned with NSW regulatory regime to maintain current systems and infrastructure and minimise impact on the ACT Government regulatory environment.

12. Assess the community impact of any potential Club closures that may arise from this reform process.

13. Consider approaching the reforms in different phases to open up options and the potential to embrace innovation and emerging technology.

14. The ACT Government works with the industry to trial emerging technology such as a digital wallet in the ACT for its potential to meet the Government’s policy objectives before proceeding with other approaches.

ClubsACT has requested that the Technical Working Group be the forum for the development of Timelines to further progress the Government agenda on their CMS reforms.

At this stage the proposed Bill closing off the jurisdiction to machines that cannot accommodate a $5.00 bet limit is expected to be introduced to the assembly in either late November or early December, we are still seeking that timeline to be abandoned and the TWG to be the forum to recommend timelines on the legislation. Should the Bill be passed prior to the end of this year, we understand it would be operative 6 months after the Assembly approves the legislation. This would effectively leave members only until possibly the end of this financial year to purchase machines that do not comply with the new standard.

Industry Plan and Diversification

The exercise of responding to the ACT Government’s CMS Proposals also highlighted the lack of a genuine industry plan for the Club sector in the ACT or even a transitional plan to address the proposed CMS introduction.

We have raised directly with Tara Cheyne MLA the Minister for Business and Better Regulation and Minister Shane Rattenbury MLA that the industry needs a forwardlooking plan from the Government that will enable growth in the sector and sustain the Government’s diversification agenda.

We have been advised that the Government preparing a paper on diversification towards a broader industry plan development in response to the lobbying from ourselves and the Labor Club Group.

Money Laundering and Casino Investigations

ClubsACT enjoys a healthy working relationship with ACT and Federal law enforcement agencies. We are not aware of any concerns in this jurisdiction that there is money laundering taking place through our members venues. We are concerned about the investigations into the operations of Casino’s in other states and some of remedies being proposed to increase compliance by their proprietors.

We believe the unique nature of our sector in the ACT and the not-for-profit nature of our members and the industry here, provides additional confidence to the legal operations of EGMS in the ACT. We are ongoingly

concerned about any efforts to introduce EGM’s into for profit venues in the ACT, as we believe this creates an environment that can foster criminal activity.

We have requested the ACT Government, noting the recent issues relating to Casino’s and money laundering concerns, consider discussions on specifically prohibiting Poker machines being allowed in for-profit venues such as the casino. This issue will remain an ongoing priority and we will continue to partner with law enforcement agencies to ensure the integrity of the industry remains at the highest standards.

Tasmanian Mandatory Pre-commitment Announcement

The Tasmanian Government has announced a state-wide player card gaming system with pre-commitment and cashless gaming.

The cards will have the government set default spending limits of $100 per day, $500 per month and $5,000 per year.

Gaming was a key issue at the last Tasmanian state election and the Tasmanian Liberal government was reelected with a strong mandate to support the industry. The announcement contradicts all previous statements made by the Tasmanian Liberal Party and is a significant departure from the position the they took to that election.

In a media statement issued, the Tasmanian Hospitality Association (THA) said that the announcement was “a slap in the face to hotel and pub customers and hardworking small and family businesses in Tasmania –many who are only just recovering after the impacts of the Covid-19 pandemic.”

The THA has accused the Tasmanian Government of backflipping on its election promise to support freedom of choice in favour of an Orwellian approach where the Government decides how Tasmanians can spend their own money.

The announcement of a mandatory pre-commitment scheme for all electronic gaming machine in Tasmania comes despite the failure of such schemes to address problem gambling in other jurisdictions. Similar schemes have previously introduced in Norway and Nova Scotia, Canada and resulted in dramatic reductions in player participation and industry revenues but failed to reduce

problem gambling.

Key details of the proposed scheme have yet to be released, however the Tasmanian government has advised that implementation is expected to take between two to three years and cost tens of millions of dollars - despite the state having less than 3,400 gaming machines.

We do not have a Tasmanian member of Clubs Australia, nor are there many (if any) clubs there that have gaming machines.

The Tasmanian announcement is reminiscent of the measures adopted by former Prime Minister Julia Gillard in her agreement with Tasmanian MP Andrew Wilkie, which were strongly opposed by industry at the time.

ClubsACT will monitor this situation and liaise with our national colleagues with respect to a unified response. We will also oppose any further reforms in this direction being introduced to the ACT.

Facial Recognition Trial

We had an unanticipated flurry of media over our proposed facial recognition trial after Crikey incorrectly asserted in an article that we had already commenced a live trial in two clubs in the ACT.

After we briefed the journalists and the producers on the truth of the story the coverage was moderated substantially and became a good news story about our industry’s efforts on Harm Minimisation.

Given the inherent contradictions in the Govts approach to privacy on this subject as compared to a potential CMS system, in argument terms, we have utilised this contradiction to our benefit. We are seeking to finalise the issues with the Facial Recognition trial in the very near future so that the trial can go live.

New Members for ClubsACT

We welcome the Canberra Services Club and the Royal Military College Duntroon Golf Club into the membership of ClubsACT.

Discussions with other potential members are ongoing as part of our effort to build a strong and united club sector providing, a strong voice for our members to Government and the community.

ClubsACT established a People and Culture subCommittee in 2022 with a vibrant group of member representatives.

We conducted an industry employment microconference for 2022 involving a range of or partner organisations in the training and employment arena.

Sponsored by the ClubsACT People and Culture subcommittee, this event was an employment and training focused mini conference with an array of presenters spanning the spectrum of our relationships in the People and Culture area.

The micro conference saw presentations and a panel discussion and was considered a success by all who attended. We would like to thank Ginninderry Spark, Kulture Break, the ACT Education Directorate, Koomarri, Employ for Ability, MV Law and ClubsAustralia Industrial for their participation.

This was our first micro conference and will become template for our future conferences structured around single topics with key stakeholders participating.

Conclusion

The year 2022 has been an intense year for the ACT licensed Club Industry and ClubsACT. We can end the year with confidence that the industry is in many ways more united, in our approach to Government on key issues’ than it has been for some time.

We enjoy a fully engaged and productive relationship with the ACT Government and parties within the Legislative Assembly. We are slowly growing both our membership and our membership and we can look forward to emerging our of this year into the process of developing a longer term plan for the industry with the ACT Government.

I would like to thank the Board members of ClubsACT for their continuing enthusiasm and support for our efforts. ClubsACT President Kim Marshal and Operations Manager Kate Palmer also deserve special thanks for their commitment and ongoing very “hands on” efforts in achieving the goals of the Association.

Craig Shannon CEO ClubsACT

MV Law, Kylee Gardner Canberra Southern Cross Club Group, Peter Teo ACT Education Directorate and Archie Tsirimokos MV Law)

(Photo: Craig Shannon CEO ClubsACT being interviewed on Facial Recognition technology)

29 September 2022

Dear ClubsACT members,

The current ClubsACT members electricity contract with ActewAGL will expire in December 2023 Ahead of this, ActewAGL are seeking to provide you with a market update as we begin talks with ClubsACT members for the group renewal.

The current contract with ActewAGL has provided ClubsACT members with a secure price path and has safeguarded members from the recent and significant wholesale electricity price rises.

The current contract was strategically locked away with ActewAGL when the market was at its lowest point in recent years. Since then, after a gradual trend upwards, we have seen considerable rises in recent months relating to wholesale electricity prices which your current contract with ActewAGL has protected you from.

Please note as we enter the next contracting cycle in the 2024 period, we will be looking at higher prices compared to the last few contracting periods however we will be working closely with ActewAGL to optimise timing to market.

The factors pushing wholesale electricity prices up are linked to coal plant generation outages, domestic gas supply shortfalls and hydro generating constraints linked to sharp increases in international commodity prices.

There are no immediate actions to be taken as it stands We will continue to liaise closely with the ClubsACT board and provide updates while also monitoring the market on your behalf.

Finally, the ActewAGL Energy Solutions team can assist to reduce your carbon footprint and energy costs. ActewAGL can engage with you individually to identify areas to help save and improve your energy efficiency by identifying opportunities relating to:

• Solar PV and storage systems;

• EV charging infrastructure and consulting;

• Gas hot water to electric/lighting upgrades;

• Energy efficiency advice and electrification services

Please reach out directly to the ActewAGL Business Sales team by contacting your Account Manager Tim Langerman on 0457 170 350 or timothy.langerman@actewagl.com.au

Yours sincerely,

Shannon CEO Sean Davis Group Manager

ClubsACT Members & Networks

Expressions of Interest for the Company Directors Course™

ClubsACT invites members to complete the Australian Institute of Company Directors Company Directors Course™ to support capability building within member organisations, and support members to achieve the Graduate status (GAICD) from the AICD.

Benefits for ACT Clubs & Members

• ClubsACT and participating Member Clubs will be provided with a significant tangible benefit to their individual membership base, adding value in terms of both individual contribution to better practice governance and for the broader benefit of the industry, community and society.

• Member Clubs may benefit from having an increased number of members who may wish to apply their CDC learnings and qualification to Director roles within the club itself.

• Clubs have the option to hold the CDC on their own premises should a cohort from that club meets the minim um numbers (15) required.

• Peer training and networking opportunity.

Company Directors Course ™

The Company Directors Course™ provides participants with the confidence and currency to contribute more meaningfully to their board and build an understanding of good governance practices.

The CDC is suitable for:

• Senior executives reporting to a board for a minimum of two years

• New directors with a foundational level of governance knowledge

• Existing directors seeking to further enhance their knowledge and governance capability.

The CDC has a length of 19 weeks, including six weeks pre reading and preparation before five days facilitated face to face and three months to complete the assessment.

Learning Objectives Summary

Upon completion of this Course, participants should be able to:

• Outline the duties and practices of directorship and the boards functions and responsibilities.

• Analyse the responsibilities and functions of directors and officers , considering the key questions directors should ask about their legal environment and its impact on board decision making.

5 TIPS TO UNLOCK YOUR CLUB’S KENO POTENTIAL

With the Spring holidays here and Christmas just around the corner, there’s no better time to look for ways to improve Keno sales performance and customer experience. Here’s five tips to unlock the potential of your club’s Keno partnership.

Tip 1: RAMP UP THE FUN WITH A PROMO

Hands down, the easiest and most effective way to boost your club’s Keno presence is with a Local Area Marketing (LAM) in-venue promotion.

Keno’s most recent customer survey revealed venues believe Local Area Marketing to be the best way to promote Keno.

More than 60% of venues who have run an in-venue promotion considered them to be important or very important, and almost 1,400 in-venue promotions were ordered in the 2022 Financial Year.

Local Area Marketing allows your club to build its own promotion, including selecting the prize, entry mechanic, promotion dates, and point of sale items, which it can even co-brand with its own logo.

Book your club’s promotion through Keno Connect (www.kenoconnect.com.au) today.

Tip 2: MAKE YOUR TERMINAL WORK HARDER

Location. Location. Location. It’s not just a mantra for buying real estate, it’s also the key to getting the most ROI out of your club’s Self-Service Terminal (SST).

Optimal placement of your SST is imperative to maximising sales revenue. It needs to be easy to

access, even during busy periods, and offer privacy for customers who are discreet about gaming.

A Keno venue who recently approached Keno for assistance had their terminal located in the middle of their busy main lounge, creating both access and privacy issues.

After talking to their Keno Sales Executive to determine how to best improve performance and customer experience, the venue chose to create a ‘Keno lounge’ in an underutilised area.

The venue built a feature wall, which was finished in a wall wrap designed by the Keno team, highlighting the presence of Keno and lifting the décor of the area. The SST was relocated against the new wall, with a 75-inch screen showing the 4-in-1 Keno display positioned above it.

The venue had some truly impressive results, experiencing a 200% average increase in Keno turnover per month and a 78% FY increase in Keno turnover (incomplete year), including three months closure due to lockdown.

Tip 3: CONSIDER A KENO MAKEOVER

If your retail image looks like it’s still about to welcome in the millennium, it might be time for a spruce up! Having the right visual cues and a

welcoming environment for Keno players is important to help drive sales performance.

It’s easy to get the ball rolling on giving your Keno area a jackpot-worthy facelift: it starts with sharing your ideas with your Keno Sales Executive. Your KSE will review your needs and specifications, and advise you on the best solution.

There’s the option to customise a Keno wall decal and install a larger screen for 4-in-1 display, which can be ordered through Keno’s supplier or your club’s own. Likewise, technology and decal installation can be done through Keno or your own supplier. Your KSE will provide cost estimates for your approval before any work starts.

If your SST needs relocating, this can also be organised by your KSE. So, what are you waiting for? Speak to your KSE today and start planning.

Tip 4: KEEP UP TO DATE WITH REGULATORY POS, SIGNAGE & TRAINING

Signage, training, and regulatory point-of-sale (POS) are crucial to keeping Keno’s brick and mortar partners on the right track. Here’s how to ensure your club is structurally sound.

Regulatory POS – Your club must display the correct regulatory signage and have the proper harm minimisation materials available as part of its regulatory commitment. Look out for Keno news emails and check out KenoConnect.com.au in the Toolkit section and the Stationery section to find available marketing materials and checklists.

Signage – directional signage helps Keno players find their way. Order your club’s online along with all other Keno stationery through Keno Connect.

Training – Keno offers free online training courses to ensure your operators know everything about Keno. And they can train online at any time. Be sure your

operators are registered for training and have active accounts on Keno Connect, then simply click on the training section of Keno Connect to get started.

Tip 5: STAY IN TOUCH WITH KENO

If you want to be on the ball when it comes to the latest Keno opportunities, news, and promotions, here’s four easy ways:

1. Read the Keno Trade news emails and make sure the right email addresses are active users on Keno Connect (check with your KSE)

2. Log in to Keno Connect every week to check out the banners on the home page, your latest venue information in the Profile section, news, and marketing material

3. Reach out to your KSE between visits to check you’re up to date

4. Check out your Industry publications – Clubs ACT produces great content and Keno is always involved!

Now, get moving to unlock your club’s Keno potential! web site. [https://www.thelotterycorporation.com/]

Follow The Lottery Corporation’s journey on LinkedIn.

Harnessing service efficiency with superior venue design PAYNTER DIXON

As a market leader in the design and construction of hospitability venues, Paynter Dixon is acutely aware of the issues facing clubs today – including the current staffing crisis.

“We are speaking to clubs on a daily basis, and there is an emerging interest in the consolidation of services, with more clubs revisiting their floor layouts,” says Kirk Bolte, General Manager of Southern NSW and ACT.

The focus on food and beverage may also see venues streamline menus, reduce the trading hours of inhouse restaurants and eateries, or in some cases temporarily close them until staff levels increase.

Various industry peak bodies and commentators are also calling on federal government to reform visa requirements of migrant workers to widen the labour pool. With the crisis showing no sign of easing in the near future, clubs are exploring their options.

In this current climate, Kirk highlights the importance of design expertise and experience.

“The consolidation of service areas should be approached carefully. High quality design solutions are crucial to creating a connected environment where services flow efficiently through multiple spaces.”

With almost 30 years of industry and project management experience, Kirk recently returned to Paynter Dixon after a 16-year spell with leading

property and infrastructure firm, APP. Overseeing the delivery of projects across various sectors, he went on to oversee and grow APP’s Southern NSW and ACT business.

He is committed to building new relationships with ACT-based clubs in a complex, fast-paced environment.

“Canberra has more hatted restaurants per capita than any other Australian city, which underlines the culture – and competition – of hospitality here. There is pressure on venues to find their point of difference in the market.

“Paynter Dixon has operated in the ACT for a number of years, and I am looking forward to expanding that presence.”

Paynter Dixon is renowned for working closely with clubs to ensure the solution fits the business goal.

“Operating from our Canberra office, we access inhouse expertise in design, architecture, engineering, master planning and interior fit out. We bring that depth of knowledge and problem solving into every partnership.”

Contact Kirk Bolte: kirk.bolte@paynterdixon.com.au.

CORE Facilities

CORE Facilities is a professional security services provider that focuses on providing risk-based solutions across a range of security services including Manpower, Security Electronics, Specialised Training, Mobile Security Patrols and Risk Advice. We are proud to be a Gold level member of Clubs ACT, as well as a member of the Canberra Business Chamber, the Australian Security Industry Association and the Risk Managers Institute of Australasia.

Over the past 2 years CORE Facilities have invested heavily in Training and will have a Registered Training Organisation commencing later this year for a range of accredited courses. At present we are providing Conflict Resolution and Armed Holdup Survival workshops for Client’s who may be subject to conflict in the workplace. Our highly experienced Instructors have provided this training for a range of critical organisations including ActewAGL and Viva Energy.

CORE Facilities have a thriving Security Electronics division headed by a Senior Technician who previously led the U.S. Embassy technicians across their Australia property portfolio. Core Facilities can help maintain and upgrade existing security systems to improve reliability and provide better security protection. Our team can also help install new features such as facial recognition, People Counting, air quality changes and other environmental security measures.

In addition, CORE facilities have a very strong risk team who have provided security risk assessing, solutions and advice for many clients including ActewAGL, Nepean Hospital, JB Hifi, LaTrobe University, Prince Of Wales Hospital, the Melbourne Convention centre, several of Australia’s major Banks and a wide range of Licensed Clubs and Venues. Services include specific site assessment for high-risk tasks through to full Enterprise Risk Management Frameworks.

GAMBLING HARM AWARENESS WEEK 2022

Theme: Every Story Matters

Dates: 17 – 23 October

Stories inspired by lived experience

GHAW 2022 will launch “always on” approach

Every year the ACT Gambling and Racing Commission (GRC) designates a week for raising awareness of gambling harm amongst the ACT community. This year Gambling Harm Awareness Week (GHAW) will run from 17 to 23 October 2022, with the theme ‘Every Story Matters’, drawing on lived experience to reduce stigma, increase awareness and encourage help seeking. This year, the week will kick off a 12-month campaign, taking a new ‘always on’ approach to the GRC’s communications. This will mean that we provide venues with additional materials throughout the year, particularly at times when our community is at greater risk of gambling harm, such as during holidays, around big sporting events and tax return time.

Digital material

This GHAW campaign material is now being finalised with our design team. We hope to provide you with a digital pack by late September, however we are aware that different venues may need different size requirements for display. Currently we have:

> Social media tiles 1080 x 1080 and 1200 x 627

> Digital banner 1280 x 640 and tile 750 x 430

> EDM (email) banner 600 x 150

> Mp4 Video animation 1920 x 1080

Printed material

We are also in the process of updating or designing a range of posters and cards for venues, some directed at staff and some directed at patrons.

We are currently planning to print 6 copies of each of the following posters, in a mix of A4 of A3 sizes:

> Signs of gambling harm and tips posters for displaying for patrons (3 posters)

> Signs of gambling harm and tips posters for venue staff (2 posters)

> Posters communicating venue commitment to patrons, caring for patron wellbeing and having a legal requirement to check in (3 posters)

> Additional copies can then be printed via our website if required.

Cards:

> Wallet sized Z-cards providing gambling harm tips for patrons – 50 copies

> Business sized cards promoting Gambling Help Online – 50 copies

Creative approach example

If you have any questions or feedback about GHAW 2022 please do not hesitate to contact the Gambling Harm Prevention Team at GamblingHarmPrevention@act.gov.au

Industry Survey – who responded?

> Sent to key contacts in all venues, as well as to Clubs ACT and Canberra Community Clubs (n=68)

> About 1-in-3 industry stakeholders completed the survey, with 23 responses

> The majority of respondents (74%) have worked in the industry for more than 10 years and most were venue management or GCOs

Industry Survey – what you told us

Industry Survey – what next?

We will review guidance for venues on processes after an exclusion ends

We will develop resources to build capacity of venue staff to interact with patrons, including having sensitive conversations and resolving conflicts

Finding have informed GHAW 2022. E.g. resources will include:

information for venues to include on their websites

a range of resources for messages to patrons (including digital images, posters and cards)

We have provided venues with contact details for AGSS to request a visit and these request can also be made through the Gambling and Harm Prevention Team

We’ll look at options for quarterly updates from the Commission, e.g. e-newsletters with harm prevention, licensing and compliance

Findings will continue to inform our work

New ACT Gamblers Exclusion Database (ACTGED)

Support for your venues

Every Story Matters

FRIDAY 16 SEPTEMBER 2022

CIT STAFF AND STUDENTS WIN AT ACT TRAINING AWARDS

The Canberra Institute of Technology once again excelled at the 2022 ACT Training Awards last night, winning in six categories:

• ACT Large Training Provider of the Year

• ACT Industry Collaboration Award

• ACT VET Teacher/Trainer of the Year Richard Lindsay

• ACT Aboriginal and Torres Strait Islander Student of the Year Justin Drew

• ACT Australian School based Apprentice of the Year Josh Haynes

• John Scott Memorial Award Jane Clark

Interim CIT CEO, Christine Robertson, said the teachers, staff and students at CIT were key to the organisation’s success at the Awards.

‘These awards are, in no small part, a fitting recognition of the talent, perseverance, innovation, dedication, and passion of the CIT’s students, teachers and staff and I am so proud of them,’ Ms Robertson said.

‘CIT plays a major role in developing the ACT’s future workforce and building the skills base of the post pandemic economy in a rapidly changing and diversifying world.

Teachers Jane Clark and Richard Lindsay, who won the John Scott Memorial and the VET Teacher/Trainer of the Year awards respectively, were recognised for their work in Hairdressing and Barbering, and in Electric Vehicle Program Development and Training, and for their strong dedication to the VET system over many years.

Justin Drew, who won the ACT Aboriginal and Torres Strait Islander Student of the Year Award, studied a Diploma of Government (Project Management) at CIT Solutions and is a trainee with Services Australia.

Josh Haynes from St Mary MacKillop College won the school based apprentice of the year award.

CIT’s partnership with Clubs ACT on the Ginninderry Spark Pathway Program, which provided training, support, and opportunities for employment in the hospitality workforce, was recognised with the Industry Collaboration Award.

Ms Robertson said that the CIT remains committed to the delivery of high quality VET programs and support services locally, nationally, and internationally.

‘We train over 20,000 students each year across the region. These awards are a wonderful recognition of the work we do and commitment to post secondary education and the excellent achievement of our students, and a testament to the dedication and passion of our teachers and staff.’

Peter Teo presented to the ClubsACT Members at the recent AGM. Below is an outline of the Career & Vocational Pathway Opportunities for ClubsACT Members.

• Work Placement (Work Experience, WEX)

• Australian School based Apprenticeships

• School engagement activities (presentations, career days, career expos)

• Centralised communication through the Education Support Office (30 high schools and colleges) Work Experience

• Approx. 9000 students enrolled from Year 10 to Year 12

Australian School based Apprenticeships (ASbAs)

• 434 active ASbAs across the ACT

• 13 ASbAs have commenced under EDUs Head Start ASbA Pilot Program

• 4 other ASbAs exist

• Other qualifications Business Administration, Events, Financial Services

Choosing hospitality as a career

• Career pathway programs (hospitality/ tourism)

• Innovative industry immersion activities

• Mentoring

• Cadetships/ rotations

• Career pathways (leadership)

• Liaison with schools & parents

Please feel free to contact Peter regarding how your club can benefit from the opportunities available for Career & Vocational pathways into hospitality.

Peter Teo | Assistant Director & ASbA Coordinator

Phone: +61 2 6205 7231 | Email: peter.teo@act.gov.au

Careers and Vocational Pathways | Universal School Support | Education Directorate | ACT Government www.education.act.gov.au

The ACT Government is continuing to take action on single-use plastic items. In the past couple of years, many single-use plastic items have been banned for supply in the ACT including:

> plastic cutlery

> plastic straws

> expanded polystyrene takeaway food and beverage containers

> oxo-degradable plastics

> plastic drink stirrers

> plastic cotton buds

ACT businesses and community organisations have supported the bans on these items. We’d like to thank everyone for helping reduce our reliance on single-use plastic.

The Government is now proposing to make regulations that would phase out additional singleuse plastic items from 1 July 2023, as highlighted by the ‘Phasing out single-use plastics’ Next Steps Policy. https://www.cityservices.act.gov. au/__data/assets/pdf_file/0005/1458599/SUP_

NextStepsPolicy_2021_05-DIGITAL.pdf

THESE INCLUDE:

> plastic microbeads in rinse-off personal care, cosmetic and cleaning products

> expanded polystyrene products and packaging (with potential exemptions for white and brown goods)

> single-use plastic takeaway containers

The Government is also considering several items that were listed for longer-term consideration, as other jurisdictions are already taking positive action to phase out these items:

> single-use plastic plates and bowls

> heavyweight and boutique plastic bags (greater than 35 microns thick)

HAVE YOUR SAY

Before making a regulation under the Plastic Reduction Act 2021, the Minister for Transport and City Services is required to give public notice of the proposed regulation and invite public submissions

about it. The ACT Government must consider any written submissions received and also ensure there are suitable alternative products available to replace the banned plastic products.

THE PUBLIC NOTICE WAS PUBLISHED ON 15 SEPTEMBER 2022, AND CAN BE FOUND HERE: https://www.cmtedd.act.gov.au/open_government/ inform/find-a-public-notice/public-notices/wasteand-recycling/plastic-reduction-regulation/

In accordance with the public notice, you can make a written submission on any or all of the proposed items listed above. The following questions may help as a starting place:

> What impact will banning these items have?

> Are alternative products readily available?

> Are there alternative products that can perform similarly to the banned products?

> Are there any exemptions that should be considered?

YOU CAN HAVE YOUR SAY ABOUT THESE ITEMS BY:

> emailing a written submission to singleuseplastics@act. gov.au – please use the subject title Single-use plastics: Tranche 3

> mailing a submission to: Waste Policy, Transport Canberra and City Services Directorate, PO Box 158, Canberra ACT 2601.

The closing date for submissions will be Thursday 8 December 2022.

The ACT Government thanks Canberra businesses and community groups for making this important transition away from single-use plastics and towards more sustainable alternatives.

HTTPS://YOURSAYCONVERSATIONS.ACT.GOV.AU/ SINGLE-USE-PLASTICS

Super guarantee increases to 10.5%

What this means for paying your employees

Superannuation payments will increase to 10.5% from 1 July 2022. That means changes to your payroll and the amount of super you’re expected to pay your workers. The rise is part of a plan to increase the SG to 12% by 2025, which aims to better support working Australians financially in retirement.

This increase has been legislated to rise incrementally each year until it reaches 12% in 2025. If you manage a business, or payroll and the payment of staff, these changes will impact the amount of super you pay your employees and you’ll need to check you’re paying eligible workers at least 10.5% super.

What the rise in SG means for your business

The key change to your business is you’ll need to pay workers 10.5% super. You can still pay super via a clearing house if that’s your preferred method. The next step is to advise your workers of this change and make sure they check their payslips and super contributions. If your team isn’t sure where their super is paid, they can log into myGov

and go to the ATO section. Any changes in the super system can be a good time to remind your employees to check their super accounts and balances. Super is an ongoing part of their financial future.

Paying the new SG rate

The new rate comes into effect from 1 July 2022 where you may have a payroll cycle that crosses this period. To work out the super owed, the ATO advises it’s the date of the salary payment that determines the rate of SG payable and not the date the work was completed. So if a worker is paid in July 2022 for work completed in June 2022, then the 10.5% SG rate applies.

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