Industry Survey – Who Responded?

>Sent to key contacts in all venues, as well as to Clubs ACT and Canberra Community Clubs (n=68)

>About 1-in-3 industry stakeholders completed the survey, with 23 responses

>The majority of respondents (74%) have worked in the industry for more than 10 years and most were venue management or GCOs

Industry Survey – what you told us Industry Survey – what next?

>We will review guidance for venues on processes after an exclusion ends

>We will develop resources to build capacity of venue staff to interact with patrons, including having sensitive conversations and resolving conflicts

>Finding have informed GHAW 2022. E.g. resources will include:

>information for venues to include on their websites

>a range of resources for messages to patrons (including digital images, posters and cards)

>We have provided venues with contact details for AGSS to request a visit and these request can also be made through the Gambling and Harm Prevention Team

>We’ll look at options for quarterly updates from the

Commission, e.g. e-newsletters with harm prevention, licensing and compliance

>Findings will continue to inform our work