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Website/Plano Brand Standards/Information Resources
Contact: Shannah Hayley – 972-941-5669
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Director of Communications Email: shannah@plano.gov
Joel Pena – 972-941-5294
Webmaster Email: jpena@plano.gov
Website
The City’s website address is www.Plano.gov. If you need updates to the City’s website for your department/division, you will need to contact your department’s webpage coordinator.
Requested web projects include: new pages, page redesigns, event webpages, and working with marketing specialists to update and/or create content for department webpages. The prioritization for these projects is determined by the Webmaster and Director of Communications.
Web request process:
Information for webpages should first be sent to your department’s webpage coordinator who will work with the webmaster and assigned marketing specialists in the Communications department. Departments have an opportunity to review (maximum of two review sessions) to edit incorrect information or graphics, not design. If new information is available after original request was sent, the communications team will update accordingly.
Web content must follow the City’s website governance policy, available on SharePoint. As well, there are several policies regarding web content and the type of links that can be used on the City’s website.
Plano Brand Standards
Whether you redesign a webpage, create a flier to promote an upcoming event or develop an informational piece about a City program, you are influencing the impression our citizens and community members have about the City of Plano. Because of the work we collectively produce builds the City of Plano brand, you are expected to follow the City’s logo policy and branding guidelines. This document includes the guidelines for the approved email signature format to be used by all City of Plano employees.
Information Resources
The more you know about what is going on in the city of Plano, the better customer service you can provide. You can follow the City’s social media pages to get the latest news and updates. The City’s main channels are Facebook, Twitter, Instagram and YouTube.
The City also publishes podcasts, which you can subscribe to from your favorite platform or access on the City’s website.
You can also access all City social media channels by visiting the City’s website for a full list of current City and departmental pages.
Please be mindful of the City’s policies regarding the use of social media.
You can also access all City social media channels by visiting the City’s website for a full list of current City and departmental pages.
The City sends a weekly internal newsletter to all Team Plano members. You are also encouraged to sign up to receive email updates from the City of Plano or by clicking the ”Sign Up” button on the City’s website.
