Introduction to the Human Resources Department

Introduction to the Human Resources Department

Human Resources (HR) serves as partners to departments within the organization to provide guidance, advice, support, and recommendations to all employees!

Our strategic role is to provide an avenue by which supervisors can attract and retain quality employees. This includes a competitive compensation and benefits package, dynamic recruiting program, sound risk management and safety program, cutting edge training program, and recommending short-term and long-term human resource management decisions.

We are also a resource for all employees should they have questions about benefits, City policies, or other HR related matters as well as challenges or concerns related to the workplace, their position, and/or their supervisor(s). We work hard to remain neutral and objective as we provide sound advice that will benefit employees, supervisors, and the organization as a whole. Even though HR staff members are specialized, we try to ensure HR staff is cross-trained enough to be able to answer general questions.

As part of our customer-service model, we have assigned an Analyst in Employee Relations, Benefits, and Risk Management to be the points-of-contact for employees and supervisors of assigned divisions/departments. In most cases, your assigned Analyst should be able to assist you. If not, s/he will meet with the appropriate HR/Risk staff member to get you an answer or will direct you to the appropriate person.

When it comes to employee relations issues, if you have a workplace concern and are uncomfortable meeting with the HR Analyst assigned to your division/department, you can contact the other HR Analyst, the HR Manager/Engagement Team, the HR Compliance Administrator, or the HR Director. If you are uncomfortable talking to anyone in HR or in your chain of command, you can always contact the City Manager’s Office. Bottom line, we want to ensure you have a place where you are comfortable talking about ANY concerns you may have while you are employed with the City of Plano.

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