BiKBBI News
BREAKING NEWS!
PROTECTED INITIATIVE GOES LIVE! A MUST-READ FOR ALL INSTALLERS! After months of dotting I’s and crossing T’s, the new BiKBBI initiative protected, has finally gone live. protected is a new and innovative service that connects professional tradespeople directly with customers, protecting the relationship, ensuring that installers get paid and their customers receive
a great service. There’s no middle man, clear contracts, easy to administrate and best of all, it will cost installers nothing to use! protected works with specialist retailers to connect their customers directly with professional and approved kitchen and bathroom installers.
So how does it work? •
As part of the sales process, the retailer discusses the topic of installation with their customer and signposts them to the protected website.
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The customer then visits: protectmyinstall.co.uk, where they are able to create a ballpark estimate with the easy-to-use protected online calculator.
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If the customer is happy with the estimate, they’ll input their details and upload their design.
• The information is then matched with the most suited KBB installer and the job is created for the chosen protected installer. •
The selected installer then undertakes a pre-installation survey, prices the job, using the App and the customer is sent an itemised quote and contract for service.
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If the customer is happy with the quotation and an installation date is agreed, they pay a deposit to confirm the details and the balance 14 days before the installation.
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The entire installation fee is now secured in an independent escrow* account before the job is started and the installers money is now protected.
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When the installation is complete the money in the escrow is released and paid to the installer within 2 hours!
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Therefore installers will no longer have to chase payments, with no purchase orders and no invoices as the App takes care of the admin. It’s an absolute win, win, win for all parties in the process as its protects retailers and consumers too.
*An escrow is similar to a joint bank account but between the customer and installer - anyone can pay into it, but both parties must agree to withdraw from it. The escrow is secure and protected by The Financial Conduct Authority (FCA), so there’s no chance that either the customer or installer will ever lose money.
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