May 2024 eBeaver

MAY 2024 TRUE NORTH ABOVE AND BEYOND WINNERS CANADA CARTAGE SELECTED AS TOP FLEET EMPLOYER FOR NINTH STRAIGHT YEAR CANADA CARTAGE AQUIRES TOPAC EXPRESS

Ontario Flatbed Driver Tarjinder Singh sent in this photo of his truck strapped and ready to go.

NEW BENEFITS PROVIDER FOR CANADA CARTAGE EMPLOYEES We are pleased to announce a significant update to our employee benefits program, choosing GreenShield as our new provider and administrator, effective July 1, 2024. This change promises to streamline the benefits administration process, making it more efficient for employees across Canada. Long-term disability benefits will remain with RBC. GreenShield, a unique national not-for-profit social enterprise, is committed to improving health outcomes and community well-being. Their experience serving over 7 million Canadians positions them as an ideal partner to deliver high-quality health and dental benefits.

The collaboration between GreenShield and Canada Cartage is designed to offer a "best-in-class" experience, focusing on the health and well-being of employees and their families. This strategic move is expected to enhance the overall health benefits management, thanks to GreenShield's innovative approach to health solutions and community-focused initiatives.

As the transition begins, Canada Cartage and GreenShield are dedicated to maintaining open communication, ensuring that all employees are well-informed and supported throughout the process. We have established a dedicated project team and have planned information sessions as part of the efforts to facilitate a smooth transition.

This partnership not only simplifies employee benefits administration but also aligns with the mission of promoting better health for all, making it a significant step forward for Canada Cartage and our team members.

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CANADA CARTAGE SELECTED AS TOP FLEET EMPLOYER FOR NINTH STRAIGHT YEAR Trucking HR Canada has announced that Canada Cartage has again been selected as one of the country's Top Fleet Employers. The award honours the best workplaces in Canada's trucking industry. In addition, Canada Cartage was recognized as an Employer of Distinction for the fifth year in a row.

As part of Trucking HR Canada's review process, they assessed Canada Cartage's formal HR policies in nine categories: recruitment & retention, employee engagement, workplace culture, compensation & total rewards, workplace wellness & mental health, workplace diversity & inclusion, training & skills development, corporate citizenship & environment, and HR innovation.

Canada Cartage's Chief Human Resources Officer Stephen Fletcher commented, "After a rigorous review process by Trucking HR Canada, being designated as a Top Fleet Employer is a testament to Canada Cartage's commitment to continuous improvement and excellence in our Human Resources practices. We try to create an environment where our employees are empowered to contribute at their best to drive the Company's success."

The Top Fleet Employers' selection criteria reflect Canadian human resources issues, trends and working environments, and has been validated by a panel of trucking industry experts and a Certified Human Resource Leader (CHRL). It also echoes Trucking HR Canada's standards of excellence and considers every position in a fleet.

This is the second award this year recognizing Canada Cartage as an employer of choice. Earlier this year, the company was acknowledged by Forbes as one of "Canada's Best Employers." This is the eighth straight year the Company has been recognized with this award. In 2023, Canadian HR Reporter recognized Canada Cartage as a "5-Star Rewards & Recognition" winner, and again by Forbes as one of "Canada's Best Employers for Diversity".

DEALS ON WHEELS

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eBeaver: page 3 of 18 SAFETY CORNER

SPRING WEATHER DRIVING Spring weather is generally less dangerous than winter, but hazards can still occur. It's essential to pay attention to the weather and be aware of your surroundings at all times.

Here are some spring safety driving tips: Perform a thorough pre-trip inspection of your vehicle.

Maintain proper tire pressure. Ensure that brakes, turn signals, and windshield wipers work correctly. Ensure windows and mirrors are clear of moisture before driving your vehicle.

Winter is not over yet! Spring can see unpredictable temperature changes, with four seasons in one day. Rain can change to snow, and vice versa, and water on roads can freeze and become black ice or ice, which is prominent in shaded areas, bridges, and overpasses. Make sure to prepare for temperature swings by bringing the appropriate attire.

Drivers should also check overnight temperatures and prepare for roads freezing and black ice forming.

Slow down in the rain and windy conditions. Springtime brings gusts of wind and windstorms. Tractor-trailers are particularly difficult to control in high wind conditions. It is essential to slow down your vehicle as much as possible or pull it over to the side if the wind becomes too much. When wet roads become slippery, they reduce a vehicle's handling and increase the distance it takes to stop. Puddles and flooding can limit tire traction and may cause the truck to hydroplane.

Follow these spring truck-driving tips to help keep you driving safely all season long.

CONFIDENTIAL SAFETY COMPLAINTS (CSC)

TRUCK STOP QUEBEC PODCAST SPOTLIGHTS CANADA CARTAGE

As a reminder to all of our drivers, if you have a safety issue that you feel has not been adequately addressed, you can make a Confidential Safety Complaint by emailing the National Safety Team at NST@canadacartage.com

Domenic Santini, Vice President and General Manager, Operations, Eastern Canada, recently took part in a podcast with Truck Stop Quebec. Domenic spoke about our history, growth, and opportunities at Canada Cartage. You can listen to the podcast by using the QR code below or visiting Truck Stop Quebec

The National Safety Team email address is monitored only

by Corporate Safety and Claims Management.

Please note that the podcast is only available in French.

Please add "CSC" in the subject line, and include your name, contact phone number, and a brief description of your concern. All emails will be treated as confidential.

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TRUE NORTH ABOVE AND BEYOND WINNERS The True North program recognizes company drivers and staff when they demonstrate outstanding customer service, teamwork, and our core values.

The program encourages managers, supervisors, and coworkers to acknowledge employees with specially-designed recognition cards and certificates.

Each quarter, regional teams review all submissions and look for examples of exemplary actions taken by our staff.

Those who have gone "Above and Beyond" will receive a $50.00 gift certificate. There are multiple awards per region each quarter.

Quarter 1 2024 "Above and Beyond" Winners of $50.00 Gift Certificates The committee reviewed all submissions and chose the following employees for the "Above and Beyond Award" this quarter.

Andy Nguyen, Warehouse Team Lead and Simranjeet Kaur, Operations Supervisor CCLS, Brampton, Ontario Andy and Simran have both received nominations for their exceptional service following glowing commendations from our customer, Holland Colours. This acknowledgment comes from their dedicated efforts and outstanding performance, which have significantly contributed to maintaining a strong and positive relationship with the customer.

Akhilesh Kapur, Safety & Compliance Supervisor, Mississauga, Ontario Akhilesh went above and beyond to ensure the safety and well-being of a colleague during a challenging situation. His effective communication and attentive care truly made a difference.

Tim Pennell, Company Driver, Calgary, Alberta When a truck was scheduled to be towed from our shop to another location, Tim noticed the driver's items, including a lunch kit, backpack, and cell phone, were still inside. He took the initiative to remove these belongings and safely brought them to the dispatch area, ensuring nothing was lost or forgotten.

Kathleen Wiebe, Operations Supervisor, Edmonton, Alberta In a recent email, our customer, UNIFIRST, expressed his gratitude for Kathleen's assistance on a hectic day, noting her ability to ease his stress significantly. The customer applauded Kathleen for her outstanding customer service, emphasizing that she is a valuable asset to the company.

David Walsh, Company Driver, Edmonton, Alberta During his morning delivery route, Dave encountered a motorist who had struck a moose and was left in bad shape by the roadside. While others drove past, Dave felt compelled to help and returned to the scene. The motorist was cold, possibly injured, and confused. Dave called 911, took the motorist into his warm truck, and waited for the police to arrive. Dave's actions exemplify his character; he couldn't ignore someone in need and chose to help instead.

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eBeaver: page 5 of 18 Sunny Kumar, Operations Supervisor, London, Ontario Sunny, who works with our customer, Northstar Windows, at their location, was recognized for efficiently organizing necessary pickups for production by our customer. By managing these pickups as backhauls, Sunny saved the customer money and ensured they received the required services.

The customer appreciated Sunny's dedication to promptly addressing their logistical needs.

Congratulations to all of our Above and Beyond winners! As quarterly winners, they are now eligible to be selected as one of our three 2024 President's Award winners. See below!

President's Award In January of each year, all quarterly Above and Beyond winners from the prior year will be reviewed by the True North team, including the executive team. Three winners will be selected for the annual President's Award.

The winners will be presented with a monetary award, along with a plaque and personalized letter from President and CEO Jeff Lindsay.

First Place: $5,000 + plaque + congratulatory letter Second Place: $2,500 + plaque + congratulatory letter Third Place: $1,000 + plaque + congratulatory letter *Please note: the CRA treats the monetary awards as a taxable benefit and therefore are subject to income taxes.

When you see a team member or coworker doing great work - let them know! Visit www.canadacartage.com/TrueNorth to complete a nomination form, or email the name of the person you are nominating and the details behind the nomination to recognition@canadacartage.com.

IT SERVICE PORTAL ENHANCEMENTS Enhancements have been rolled out with the IT Service Portal to help users. Here's what's new with the IT Service Portal on RadiusHub: 1. Track Your Requests: We're excited to announce a new feature that lets you view and track all your submitted IT requests. Click on the 'My Requests' option to see a detailed list of your requests and their current status.

2. French Language Option: We've added a 'Preferred Language' option to the request forms to allow users to select English or French. This feature will automatically match the language setting from your web browser, helping ensure that your IT needs are met in your preferred language.

A Friendly Reminder: We've noticed that many are still sending IT requests via email. We encourage everyone to use the IT Service Portal on RadiusHub for all requests. This helps us manage and respond to your needs more efficiently.

Let's make the most of these new features! If you need help using the portal, feel free to contact the IT team.

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THE CANADA CARTAGE COOKBOOK Get ready to unleash your culinary skills with the launch of the Canada Cartage Cookbook! This exciting collection features over 100 unique recipes, including exotic Polynesian Salad, hearty Northern Pho, flavorful Chicken Biryani, and many more.

As a token of appreciation, contributors who shared their recipes will receive a special gift along with a printed copy of the cookbook, which will be distributed in the coming weeks.

All employees are invited to download a PDF version of the cookbook from www.canadacartage.com/recipe-contest/. While downloading is free, we encourage voluntary donations. All proceeds will be donated to local food banks, supporting our community through this initiative. The link to donate is provided on the page.

Winner, Winner, Chicken Dinner!

Every submission was entered into a draw for a set of high-end pots and pans.

Congratulations to our winner, Cory Thorn, Director of Western Operations, CCLS (Canada Cartage Logistics Solutions), in Winnipeg, Manitoba. Cory submitted several mouth-watering dishes that we can't wait to try!

DID YOU KNOW… Canada Cartage will be participating in The Cure Foundation’s 28th National Denim Day for breast cancer awareness and research. The event is taking place nationwide on Tuesday, May 14th.

Participation is simple: Employees wear denim in exchange for a suggested $5 donation.

Donations support: Research projects Community services to promote support, awareness, and education State-of-the-art equipment for screening, diagnosis, and treatment of breast cancer CURE's financial assistance program Please join us in supporting this great cause. You can donate at here.

GOT A GREAT STORY TO SHARE? We want to hear from you! Let us know of special achievements, acts of kindness, or outstanding performances. You may be featured in a future edition of The Beaver or the eBeaver.

Email thebeaver@canadacartage.com with the details, and we will get back to you.

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WELLNESS CORNER

NATIONAL SUN AWARENESS WEEK While hard to believe, Canada on average has over 300 days of sunlight each year. Sunlight provides warmth and vitamin D, kills pathogens, and lifts moods. But for all the good that sunlight does, it can also do some serious harm to our bodies in the form of melanoma (skin cancer).

While you should go out and enjoy the sun, you should also protect yourself from it.

Here are some tips to protect yourself while still spending time outside: Avoid being outside during peak hours when the UV is the highest between 11-a.m.through3 p.m. daily.

Wear sunscreen with at least 30 SPF when spending time in the sun. Accompany the sunscreen with a wide-brimmed hat and sunglasses.

Clothing with a UFP rating of 50+ is the best option. However, wearing white or light-coloured clothing with loose-fitting or tightly woven fabrics like denim is also a good option.

If you are outdoors for an extended period, seek shade wherever possible.

People most likely to develop melanoma have: Fair skin that is sensitive to the sun and burns rather than tan, has freckles, or has natural red or blonde hair.

People that have more than 50 moles on their body.

A family history of melanoma or personal history.

Extreme UV exposure through the sun or tanning beds.

History of severe sunburns.

To learn more about checking your skin for melanoma, visit the Canadian Dermatology Association website at https://dermatology.ca/public-patients/skin/melanoma/.

JOIN US ON SOCIAL MEDIA Our social media platforms continue to grow and we invite you to join our communities. From breaking news, safety tips, photos, and videos, connect with us to join the conversation and get valuable, engaging content! /drivecanadacartage

@CanadaCartage

@canadacartage

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@Canada-Cartage

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@Canada-Cartage-Logistics-Solutions Want to be featured on our social media platforms? Do you have a photo or a story to share? Email us at thebeaver@canadacartage.com and we will reach out to you!

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HERE WE GROW AGAIN

CANADA CARTAGE EXPANDS DEDICATED TRANSPORTATION SERVICES IN ONTARIO WITH THE PROPOSED ACQUISITION OF TOPAC EXPRESS We're pleased to announce that Canada Cartage has entered into an agreement in principle to acquire Topac Express, a leading provider of dedicated transportation services based in Bolton, Ontario.

Founded in 1983 by President Verne Camplin, Topac focuses on working with customers in the consumer packaged goods markets and delivers a wide array of products including pet food, confectionaries, rice products, packaging materials, personal care items and more. Topac has an impressive track record for on-time delivery performance with their customers and has been a long-term partner with them for many years. In 2014, they were honoured as Mars Canada's "Carrier of the Year".

Topac offers yard management and shuttle services between warehouse and plant operations, as well as local and long distance truckload services across Canada and the eastern United States. The company has approximately 120 employees. They have a fleet of approximately 40 company tractors, 12 owner-operator tractors, and 300 temperature-control and plate trailers.

We view this as an acquisition that will allow us to help Topac and their customers to grow with Canada Cartage into other geographic markets that are not currently serviced by Topac.

Topac owner and President Verne Camplin will be staying on with the company to ensure a smooth transition for staff and customers. Canada Cartage will be extending employment to all Topac drivers and staff.

The final purchase agreement is expected to close in May, after customary closing activities have taken place.

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ROADCHECK 2024: TRACTOR PROTECTION SYSTEMS AND ALCOHOL AND CONTROLLED SUBSTANCE POSSESSION The annual Commercial Vehicle Safety Alliance (CVSA) Roadcheck inspection blitz runs May 14th to 16th, and enforcement teams will focus on tractor protection systems and alcohol and controlled substance possession.

Based on the North American Standard Out-of-Service Criteria, inspectors will look for critical vehicle inspection violations. The driver's operating credentials, hours-of-service documentation, seat belt use, and alcohol or drug impairment will also be part of the inspections.

Controlled substance and alcohol possession and use remains a significant concern for motor carriers, drivers and the general public. Commercial motor vehicle drivers are reminded to adhere to their company's policies and to not possess, use or be under the influence of alcohol or controlled substances while on duty.

In addition, by focusing on the tractor protection systems, International Roadcheck aims to increase awareness for drivers, motor carriers, technicians and enforcement personnel of these critically important vehicle components; specifically, the tractor protection valve, trailer supply valve and anti-bleed back valve, which may be overlooked during trip and roadside inspections.

Should any violations be found, a vehicle will be placed out of service, meaning it cannot be operated until the conditions have been corrected. Drivers will also be placed out-of-service if an inspector deems any driver-related out-of-service conditions were violated.

VOICE OF THE CUSTOMER Blaine Dabels, Company Driver - Home Depot, Kamloops, British Columbia I want to bring to your attention your Canada Cartage Driver, Blaine, who makes deliveries out of store 7144. Blaine went above and beyond by helping me hand-load the moulding into the residence. His Moffat could not make it to the protected area of the home to drop the load because of the snow. Blaine drove the Moffat as close as he could and then proceeded to help me hand load the product into the house – nearly a thousand linear feet of moulding!

Blaine works for Canada Cartage, and it's clear that the values of Canada Cartage mirror our own when it comes to doing the right thing for the customer. Moreover, Blaine proved on this day that he lives those values.

Darren Douglas, Commercial Account Manager, Home Depot Peter Nicholson and the Ecotex Team, Mississauga, Ontario Because of you and the work you do each day, we are making a difference in the lives of patients and staff in Northern Ontario. Great work, and thank you all for your leadership and collaboration!

Kim Chetwynd MHSc, CHE Director Ecotex Healthcare Linen Service LP

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GET CONNECTED

VISHING AND AI Cybercriminals are not only using Artificial Intelligence (AI) to construct phishing emails, they are now using AI to create voice phishing (vishing).

Unfortunately, teaching AI software to sound like a specific person is surprisingly easy. The cybercriminal only needs a short audio clip of your voice from a recorded phone call or a video posted to social media. Once cybercriminals have your voice, they can easily target your family, friends, and coworkers with AI-powered vishing.

A vishing story that happened in the United States early last year involved a mother who received a "call" from her daughter, who was away on a ski trip, saying that she had been kidnapped. The voice and the inflictions matched her daughter's voice perfectly.The vishing call fooled the mother, and she believed that her daughter was abducted. It wasn't until the daughter called the mother that the situation calmed down, and they realized they had been the victims of a virtual kidnapping scam.

Vishing is not only used to target the public with kidnapping scams, but it is used to impersonate managers and executives in an organization. With this scam, you receive an unexpected call from upper management asking for your help with an urgent project. The voice will ask you to wire money to a vendor to meet an impending deadline. In reality, there is no vendor, and you have just sent money to cyber criminals. If you receive one of these unexpected phone calls, dial the person directly to confirm. If you are speaking directly to someone, ask questions that the person calling you would know the answer. Always stop and think before taking action on something that does not seem right or does not fit your job description. Following up and asking questions will help to expose fraud before it happens.

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HOT JOBS

EMPLOYEE VOICE: WE'RE LISTENING

We have several open positions across Canada. We invite you to share these roles with your friends and networks who might be interested in these positions.

Have questions, comments or concerns? Do you have any ideas or suggestions to help us improve the business? Maybe you have a work-related challenge that you need help resolving? We want to hear from you.

For a listing of all open positions, visit www.drivecanadacartage.com Safety & Compliance Supervisor Bolton, Ontario

The successful candidate will be at the forefront of safeguarding our operations by overseeing and enforcing critical safety protocols and regulatory compliance. Your responsibilities will include leading dynamic safety training programs, conducting thorough audits, and ensuring that all our drivers and staff consistently meet industry safety standards and our company policies. You will also play a crucial role in investigating and resolving safety incidents, implementing effective corrective actions, and promoting safety awareness and continuous improvement culture.

Submit them confidentially to our Employee Voice program email at employeevoice@canadacartage.com.

All emails received are held in confidence and will not be made public without your permission.

APPLY HERE Driver - Tanker Highway Mississauga, Ontario

The successful candidate will work out of the Mississauga location, and safely transport liquid or gaseous cargo, such as chemicals, petroleum, or hazardous materials, to specified destinations. Duties include conducting pre-trip inspections of the tanker vehicle to ensure it is in optimal working condition, as well as loading and unloading cargo following established safety procedures.

APPLY HERE Class 1 Driver Terrebonne, Quebec

When you see a team member doing great work, let them know by sending them a thank you card or certificate. Each quarter, a team in each region reviews all submissions and recognizes those who have gone "Above and Beyond" to receive a $50.00 gift certificate. Each winner is also eligible for the President's Award in January.

You can email your recognition, along with the reason why you nominated the recipient and the values they demonstrated, to recognition@canadacartage.com, or online at www.canadacartage.com/truenorth

Looking for a rewarding job opportunity in Terrebonne, Quebec? Join our team and work a flexible schedule. Your day will start early, between 3 a.m. and 5 a.m., delivering products to various points around the greater Montreal area. Expect to work between 50 and 60 hours weekly, handling dock to dock deliveries or unloading pallets at large grocery stores using an electric pallet jack. Join us and make a difference in a fast-paced, supportive environment.

Nominate someone now!

SEND US YOUR PHOTOS!

APPLY HERE Tractor-Trailer LCBO Oshawa, Ontario We are on the look out for someone to operate a large or heavy truck that transports cargo to and from specified locations on time and according to schedule. The role involves adhering to all traffic and safety regulations, conducting pre-trip and post-trip inspections, and ensuring the timely delivery of cargo to its destination.

APPLY HERE

Don't forget to send in your photos to The Beaver! We may use your photos in upcoming editions of The Beaver, the eBeaver or even on social media!

Send your photos to thebeaver@canadacartage.com

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TRUE NORTH NOMINEES The following employees received True North nominations from their peers for demonstrating our core values.

Congratulations to all of our nominees, and thank you for being great ambassadors for Canada Cartage.

Company Driver Don Skinner, who works out of our London, Ontario terminal, was awarded a True North certificate for demonstrating our company’s values.

Director of Operations Rick McIntosh, left, presented Account Coordinator Brandon Nguyen, right, with a True North Certificate for demonstrating our company values. Rick and Brandon both work at our Edmonton, Alberta terminal.

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Billing Manager Kathy Coughlin, right, presented Barbara Cameron, left, of Billing and Payroll with a True North certificate for demonstrating our company’s values.

Kathy and Barb work out of our head office in Mississauga, Ontario.

Director of Operations Rick McIntosh, left, presented Account Coordinator Mahekdeep Judge, right, with a True North Certificate for demonstrating our company values. Rick and Mahekdeep are based at our Edmonton terminal.

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PHOTO GALLERY

Regina Company Driver Harpreet Dhaliwal received the Saskatchewan Trucking Association Driver of the Month award for April 2024.

Our Seaway team celebrated International Women’s Day in March by attending a High Tea event.

Finance Manager Lianne Boileau, Traffic Manager Allison Papineau, and General Manager Melanie Hamel participated in the event.

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The Edmonton Management Team got together to celebrate the Edmonton Oilers.

Pictured left to right are Sandra Niemeyer, Doug Walton, Tricia Stefanuik, Brandon Nguyen, Paul James, Jennifer Goodman, Sherry Hocken, and Kathy Wiebe.

The Edmonton terminal celebrated the retirement of Eric Nagy, Mechanic Lead.

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The operations team at our Head Office in Mississauga held a baby shower for Aman Kaur, Dispatcher.

The London, Ontario team held a safety meeting this past Saturday at our customer location.

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Senior Operations Manager Mike Sawchuk, left, congratulated Company Driver Tim Janes, right, on his retirement.

A new group of Cryo students enjoyed their lunch at the new Calgary High Plains Terminal.

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After 17 years with Canada Cartage Dennis Campbell retired surrounded by friends and co-workers at our Winnipeg, Manitoba.

Back row: Andrew Cree, Debbie German, Ron Sankar, Tyler Paquin, Stan Paterson, Justin Oldfield Front row: Gord Alton, Dennis Campbell, Laura Campbell, Andrew Ravindran, Jerry Vergel, Angie Dyck

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